Hampton Bay Lighting Reviews

We purchased a Hampton Bay fan and after having it put we saw the middle globe in the box was broken. We called the company 3 times to get a replacement and all three times the representative didn't want to send us a replacement globe and just hung up on us after saying so. It seems like their answers are scripted and they all hang up at the scripted point. What is going on with this company?

Hampton Bay Lighting exceeded my expectations! Their products are stylish and high-quality, providing perfect illumination for my home. The installation was smooth, and the customer service was outstanding. Highly recommend!

Super helpful and really goes out of his way to find the right item at the best price for you. We've bought 2 ceiling lights, a pendant and a lamp from him and are currently looking at another pendant light for the bedroom.

I was very happy with my purchase from the lighting shop. My item arrived as promised and was very well packed. I would definitely recommend the lighting shop for customer service and delivery. Thank you.

I really liked the look of this light, but I had to bend and "cheat" to get the light to mount flush to the ceiling (the pre-loaded mounting screws are too long and the nuts are closed--you can't just keep screwing them in to tighten. Then, the 4 posts that are supposed to fit into the bottom ring which holds up the glass bulb had to be loosened from the top so that 3-4 loops of threading are visible in order to get the lower screws to be threadable. It's good enough for this location, but I wouldn't try to install any place it will get much scrutiny -- and you'll want 2 people for installation -- you have to hold the glass bulb for a LONG time while the other person messes around with the posts and lower nuts.

Horrible quality, horrible customer service! If you are planning to call their customer service, make sure that you have at least 2 hours to solve your problem with people has absolutely NO knowledge about the products.

I bought 8 Hampton Bay LED Low Voltage Pathway Lights part # 1001 488 259 at $30 each in 2016. Over half of them have failed. Home Depot keeps replacing them since they have a 5 year warranty but even the replacements fail over time time. I even replaced the transformer with an expensive digital transformer thinking that was the problem. Problem still exists. Hampton Bay used to make quality stuff but not any more. I'm finally going to bite the bullet and buy new lights but it sure won't be Hampton Bay. Oh and in case you don't know Home Depot bought Hampton Bay so that's most of the problem.

I had a Hampton Bay fan in my daughter's room. It did not get much use but after a while the fan stopped working and the light still worked. I called an electrician to see if it was a solvable problem. To my horror (and relief) when he opened the housing the power unit(?) was melted and obviously had an electrical malfunction. The inside of the housing itself was scorched. I am so grateful that this did not turn out to be a horrible tragedy. I loved the look of the fan but I doubt very much I will ever purchase a Hampton Bay electrical product. Buyer beware.

I received the Carriage House II SKU 507-221 ceiling fan as Christmas gift in 2019. I had it installed around April 2020 and it worked great. Couple months later I came home and the breaker was blown in that room and lights would no longer work on the fan, however the fan still worked. Bought new light bulbs thinking maybe a power surge happened and I just needed to replace the bulbs. Once I replaced them, they still wouldn’t work and sparks started coming out of the ceiling fan. I immediately shut off breaker and removed ceiling fan. Once removed, there were burn marks on the 4 screws on the motor portion and my ceiling had some brown spots on it.

Very frustrating installation experience. When installing the fan blades, there is not enough room to get a screwdriver in place to get enough leverage. Seriously, have someone at the company take their product home and try to install it.