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Reviewed Oct. 22, 2023
I really liked the look of this light, but I had to bend and "cheat" to get the light to mount flush to the ceiling (the pre-loaded mounting screws are too long and the nuts are closed--you can't just keep screwing them in to tighten. Then, the 4 posts that are supposed to fit into the bottom ring which holds up the glass bulb had to be loosened from the top so that 3-4 loops of threading are visible in order to get the lower screws to be threadable. It's good enough for this location, but I wouldn't try to install any place it will get much scrutiny -- and you'll want 2 people for installation -- you have to hold the glass bulb for a LONG time while the other person messes around with the posts and lower nuts.
Reviewed May 17, 2023
Horrible quality, horrible customer service! If you are planning to call their customer service, make sure that you have at least 2 hours to solve your problem with people has absolutely NO knowledge about the products.
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Reviewed April 12, 2021
I bought 8 Hampton Bay LED Low Voltage Pathway Lights part # 1001 488 259 at $30 each in 2016. Over half of them have failed. Home Depot keeps replacing them since they have a 5 year warranty but even the replacements fail over time time. I even replaced the transformer with an expensive digital transformer thinking that was the problem. Problem still exists. Hampton Bay used to make quality stuff but not any more. I'm finally going to bite the bullet and buy new lights but it sure won't be Hampton Bay. Oh and in case you don't know Home Depot bought Hampton Bay so that's most of the problem.
Reviewed Feb. 7, 2021
I had a Hampton Bay fan in my daughter's room. It did not get much use but after a while the fan stopped working and the light still worked. I called an electrician to see if it was a solvable problem. To my horror (and relief) when he opened the housing the power unit(?) was melted and obviously had an electrical malfunction. The inside of the housing itself was scorched. I am so grateful that this did not turn out to be a horrible tragedy. I loved the look of the fan but I doubt very much I will ever purchase a Hampton Bay electrical product. Buyer beware.
Reviewed Dec. 10, 2020
I received the Carriage House II SKU 507-221 ceiling fan as Christmas gift in 2019. I had it installed around April 2020 and it worked great. Couple months later I came home and the breaker was blown in that room and lights would no longer work on the fan, however the fan still worked. Bought new light bulbs thinking maybe a power surge happened and I just needed to replace the bulbs. Once I replaced them, they still wouldn’t work and sparks started coming out of the ceiling fan. I immediately shut off breaker and removed ceiling fan. Once removed, there were burn marks on the 4 screws on the motor portion and my ceiling had some brown spots on it.
Contacted Home Depot and they only had 90 day guarantee and said to go through Hampton Bay warranty. Contacted them and emailed pictures of burnt motor. Their response was to put the ceiling fan back up - it’s fine - you just need new lights, but we don’t make those anymore. They basically said to put up a burnt out motor that was shooting sparks out but we have no lights - you will have to buy another part so that you can get other lights to fit. I said, "This is fire hazard and would you honestly feel safe having this in your home?" Her response is there is nothing they can do for me.
Reviewed Dec. 6, 2020
Very frustrating installation experience. When installing the fan blades, there is not enough room to get a screwdriver in place to get enough leverage. Seriously, have someone at the company take their product home and try to install it.
Reviewed Nov. 13, 2020
Hampton Bay 200W Digital transformer. SL-200-12A. When light timer comes on, landscape lights flicker on and off rapidly. if I un-plug 120v power a couple of times, I can usually get the lights to come on steady. I have called helpline 4 times now. I have gotten disconnected 4 times in a row. Unable to get any help.
Reviewed April 24, 2020
The globe plant pathway lights are a big disappointment. First of all there one lumen, which is a total joke, my mistake. But why make some thing that is totally nonfunctional? Secondly, you have to use a tiny screwdriver that you would use on eyeglasses to check the battery, then getting the battery out is a problem & getting the screw out it’s a bigger problem. So total piece of junk as far as I’m concerned. And I’m sure they’ll end up in the dump, since it’s too late to return them to Home Depot.
Reviewed June 12, 2019
I bought these lights a few months ago from Home Depot and did NOT keep the receipt. Two months ago I installed them through trees alongside my deck and was delighted with them until last week when one of the bulbs stopped working and then another conked out two nights ago. Although Home Depot has an online Hampton Bay customer service department and one is advised to email or call them there is no link for an email and I'm disinclined to sit on the phone going through a "press 1,2,3 etc." to get a response. I can find no email link anywhere online for Hampton Bay.
I'm very familiar with solar lights and have never had any fail so miserably after such a very short time. Since I didn't keep the receipt it seems I have no recourse but just to leave them up until the rest of the bulbs fail and then hope to find something similar which will last better. I live in the Caribbean and these lights have enjoyed the best weather with nothing whatsoever to damage them - no heavy winds or torrential rains and they were securely fastened in place. Very disappointing.
Reviewed April 27, 2019
Purchased model number 54645141 for our kitchen. Had it 3 years. Bought because it was LED and would last forever. Last night it fell down. The cover broke as did the plastic clips, which appear to be the cause. Home Depot will give us in store credit but no refund since we did not save the receipt. My husband installed the original, but he cannot uninstall a replacement, so we have an additional expense for that. It could have fallen on either of us!!! Will try Hampton Bay directly.
Hampton Bay Lighting Company Information
- Company Name:
- Hampton Bay
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