Hampton Bay Lighting Reviews

I normally use Hampton Bay products and have been very happy with them. Until now. We bought 12 3 boxes of patio park wood filament pathway light. 1007 998 672. WE HAVE HAD TO RETURN THEM ALL AT DIFFERTENT TIME. Because the plastic part that goes into, the ground BREAKS I have never been so disappointed in any product in my 74 yrs as I am on the Hampton bay pathway light. DO NOT EVER BUY THIS PRODUCT. Such a waste of time and money. Wish I could give them 0 stars.

We purchased a Hampton Bay fan and after having it put we saw the middle globe in the box was broken. We called the company 3 times to get a replacement and all three times the representative didn't want to send us a replacement globe and just hung up on us after saying so. It seems like their answers are scripted and they all hang up at the scripted point. What is going on with this company?

Hampton Bay Lighting exceeded my expectations! Their products are stylish and high-quality, providing perfect illumination for my home. The installation was smooth, and the customer service was outstanding. Highly recommend!

Super helpful and really goes out of his way to find the right item at the best price for you. We've bought 2 ceiling lights, a pendant and a lamp from him and are currently looking at another pendant light for the bedroom.

I was very happy with my purchase from the lighting shop. My item arrived as promised and was very well packed. I would definitely recommend the lighting shop for customer service and delivery. Thank you.

I really liked the look of this light, but I had to bend and "cheat" to get the light to mount flush to the ceiling (the pre-loaded mounting screws are too long and the nuts are closed--you can't just keep screwing them in to tighten. Then, the 4 posts that are supposed to fit into the bottom ring which holds up the glass bulb had to be loosened from the top so that 3-4 loops of threading are visible in order to get the lower screws to be threadable. It's good enough for this location, but I wouldn't try to install any place it will get much scrutiny -- and you'll want 2 people for installation -- you have to hold the glass bulb for a LONG time while the other person messes around with the posts and lower nuts.

Horrible quality, horrible customer service! If you are planning to call their customer service, make sure that you have at least 2 hours to solve your problem with people has absolutely NO knowledge about the products.

I bought 8 Hampton Bay LED Low Voltage Pathway Lights part # 1001 488 259 at $30 each in 2016. Over half of them have failed. Home Depot keeps replacing them since they have a 5 year warranty but even the replacements fail over time time. I even replaced the transformer with an expensive digital transformer thinking that was the problem. Problem still exists. Hampton Bay used to make quality stuff but not any more. I'm finally going to bite the bullet and buy new lights but it sure won't be Hampton Bay. Oh and in case you don't know Home Depot bought Hampton Bay so that's most of the problem.

I had a Hampton Bay fan in my daughter's room. It did not get much use but after a while the fan stopped working and the light still worked. I called an electrician to see if it was a solvable problem. To my horror (and relief) when he opened the housing the power unit(?) was melted and obviously had an electrical malfunction. The inside of the housing itself was scorched. I am so grateful that this did not turn out to be a horrible tragedy. I loved the look of the fan but I doubt very much I will ever purchase a Hampton Bay electrical product. Buyer beware.

I received the Carriage House II SKU 507-221 ceiling fan as Christmas gift in 2019. I had it installed around April 2020 and it worked great. Couple months later I came home and the breaker was blown in that room and lights would no longer work on the fan, however the fan still worked. Bought new light bulbs thinking maybe a power surge happened and I just needed to replace the bulbs. Once I replaced them, they still wouldn’t work and sparks started coming out of the ceiling fan. I immediately shut off breaker and removed ceiling fan. Once removed, there were burn marks on the 4 screws on the motor portion and my ceiling had some brown spots on it.

Very frustrating installation experience. When installing the fan blades, there is not enough room to get a screwdriver in place to get enough leverage. Seriously, have someone at the company take their product home and try to install it.

Hampton Bay 200W Digital transformer. SL-200-12A. When light timer comes on, landscape lights flicker on and off rapidly. if I un-plug 120v power a couple of times, I can usually get the lights to come on steady. I have called helpline 4 times now. I have gotten disconnected 4 times in a row. Unable to get any help.

The globe plant pathway lights are a big disappointment. First of all there one lumen, which is a total joke, my mistake. But why make some thing that is totally nonfunctional? Secondly, you have to use a tiny screwdriver that you would use on eyeglasses to check the battery, then getting the battery out is a problem & getting the screw out it’s a bigger problem. So total piece of junk as far as I’m concerned. And I’m sure they’ll end up in the dump, since it’s too late to return them to Home Depot.

I bought these lights a few months ago from Home Depot and did NOT keep the receipt. Two months ago I installed them through trees alongside my deck and was delighted with them until last week when one of the bulbs stopped working and then another conked out two nights ago. Although Home Depot has an online Hampton Bay customer service department and one is advised to email or call them there is no link for an email and I'm disinclined to sit on the phone going through a "press 1,2,3 etc." to get a response. I can find no email link anywhere online for Hampton Bay.

Purchased model number 54645141 for our kitchen. Had it 3 years. Bought because it was LED and would last forever. Last night it fell down. The cover broke as did the plastic clips, which appear to be the cause. Home Depot will give us in store credit but no refund since we did not save the receipt. My husband installed the original, but he cannot uninstall a replacement, so we have an additional expense for that. It could have fallen on either of us!!! Will try Hampton Bay directly.

Getting the stakes in the ground so that the lights can be installed is impossible. The cheap, thin plastic breaks at the slightest tap of a hammer. This product is completely useless. Don't waste your money on it.

Hampton Bay has a "seal" right on the front of their manuals stating "Lifetime Warranty" but in fact, it is a limited warranty. I think people should be aware that Hampton Bay offers no such warranty for their ceiling fans and they should remove their "seal" stating so. Very deceptive and false advertising. I would be happy to attach their "seal" but I'll have to see if this site will allow attachments.

It took weeks and several phone calls to get Hampton Bay to call me back. Finally Hampton bay called back and insisted I do several checks on the unit and the unit would not work. Hampton bay refused to fix the new transformer. Hampton bay would not take back the transformer or send me a new one. I called Home Depot and after being told they would not do anything the assistant manager Jeff did exchange the outdoor light transformer. Hampton bay is a terrible company who cheat people and offer poor quality products and terrible customer service. Never again! With all of these complaints why does Home Depot still handle their products? I expect more from retailers like Home Depot. Home Depot should not be selling these terribly poor quality products

Hampton Bay/Home Depot LED Solar Cap Lights SKU 609350 - On Sept 19, 2017, just 4 days after I purchased my home, a deck fire broke out in the early morning hours (we woke up to smoke at approx 2:20am, the FD was called at approx 2:24am). There were 8 cap lights on the deck. When the FD and Sheriff's dept arrived, I asked one of the deputies his thoughts of the cause. He said "it was your grill". I laughed and said "No Sir, that grill hasn't been lit, since 4th of July." And I had guest over earlier in the evening that could testify that the grill was not lit, and still had the cover on it...not to mention it was 97 degrees that day (in the shade about 110). So I went back to the deck where the firefighters were going thru ash and debris. Overhearing one of the firefighters saying "solar lights?" to the Chief.

As a note, I have purchased outdoor LED garden lighting and they did not stand up, rusted despite they were supposed to be stainless steel. I've fortunately had very good luck with fans, the ones I have are very well made. I have a Havana 48" ceiling fan with light, the fan has been running constantly over a year with not one difficulty. I have just purchased/installed three Lillycrest 52" fans, no light, and I thought the build quality was great, and all of the fans are very quiet. I went by the reviews on the Home Depot website before purchasing them. I might just be lucky with these particular fans. This said, I have in the past purchased some Hampton Bay lights that I thought were junk. I always read all the reviews I can find. I am not saying all Hampton Bay products are perfect, but just that I've had excellent experiences with these particular fans. I just want to give them some credit where credit is due.