Lamps Plus
AUTHORIZED PARTNER

Lamps Plus

 4.6/5 (248 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Saved
Lamps Plus

About Lamps Plus

Lamps Plus has both stores and an online site offering a huge selection of indoor and outdoor lighting fixtures, furniture, and home decor. Lamps Plus was founded in 1976 and has been named a Top 10 Housewares/Home Furnishings retailer by Internet Retailer Magazine and Digital Commerce 360.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Free shipping on most items
  • Fast chat and phone support
  • High-quality products
  • Big discounts

Cons

  • Complicated returns
  • Shipping fee on Open Box items

Bottom Line

Lamps Plus is a lighting, furniture and home decor retailer with mostly mid-range pricing and a wide selection of quality products. Its “Open Box” items sell for up to 70% off but don’t come with free shipping.

Top Lamps Plus Reviews

Why Trust ConsumerAffairs
How do I know I can trust these reviews about Lamps Plus?
  • 4,027,394 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 5 stars
Verified

We recently ordered new lighting for our whole house, about 30 light fixtures in all, from Lamps Plus. We are so happy with the quality, they make our house look great. ... Great ...

Read full review
profile pic of the author
Rated with 5 stars
Verified

I found Lamps Plus via Facebook and bought a beautiful fountain on their website. They have great selection with free shipping. I love their video on the fountains so I can get a ...

Read full review

What is Lamps Plus?

Based in the Southwestern U.S., Lamps Plus is a large lighting retailer that sells lamps, furniture and home decor at mid-range prices. In addition to lamps, light fixtures and ceiling fans, Lamps Plus sells furniture like sofas, desks and cabinets, as well as a variety of home decor items, including mirrors, fountains and bedding.

Lamps Plus has its own line of products but carries dozens of other nationally recognized brands too. It also offers a line of products, called Open Box items, that have either been returned or displayed in stores — it sells these with discounts up to 70%.

Trade professionals are eligible for Lamps Plus Pro, a program that offers special industry pricing. New homeowners may sign up for a one-time-use coupon of $15.

How does Lamps Plus work?

Customers can purchase Lamps Plus products through the LampsPlus.com website or in brick-and-mortar stores throughout the Southwestern U.S. and parts of the Pacific Northwest. Lamps Plus inventory is also available through other large online retailers like Amazon, Walmart and Wayfair.

Most products, excluding Open Box items, are eligible for two-day free shipping. You can speak with a live agent by phone seven days a week from 5 a.m. to 10 p.m. PT. Live chat is available Monday through Friday from 4 a.m. to 8 p.m. PT and on weekends from 7 a.m. to 4:30 p.m. PT.

In addition to a wide range of products, Lamps Plus offers a handful of special services. For example, its online lighting design services lets shoppers call for free advice from a certified lighting and design expert.

Customers in California, Arizona and Nevada can call for a free quote and have purchased items installed in their home by a licensed, bonded and insured electrical contractor.

Lamps Plus cost

Lamps Plus inventory offers mostly mid-range pricing, although it has a handful of low-range and high-end products.

For example, the price of a full-size sofa ranges from $625 to $4,750. The majority of these selections are in the $1,000 to $2,000 range, which is considered an average price for a sofa.

A few Lamps Plus product price ranges:

  • Chandeliers range from $23 to $18,500
  • Floor lamps range from $24 to $4,000
  • Wall mirrors range from $60 to $2,500

Most Lamps Plus products are eligible for free two-day shipping. Orders $49 or less charge a $5 shipping fee. Items that appear in the “Open Box” tab require specialized shipping costs based on destination, size and handling required. Some Open Box products require special delivery because they arrive pre-assembled.

Lamps Plus FAQ

Where are Lamps Plus stores located?
Most of the stores are located in the Southwest — specifically Arizona, California, Colorado, Nevada and Texas. There are a handful of stores in Washington and Oregon. Customers can also order online in the U.S. or Canada. International shoppers outside of Canada must spend $200 or more and pay by wire transfer.
What is Lamps Plus’s return policy?
Lamps Plus requires all customers to speak with a customer service specialist by telephone in order to get a Return Merchandise Authorization (RMA). Items cannot be returned without an RMA — even in the store. All returns must be made within 60 days of purchase, and all merchandise must be in the original packaging. The return policy excludes white-glove and blanket-wrap delivery items, which arrive pre-assembled, unboxed or made-to-order.
How are shipping costs calculated?
Most items at Lamps Plus are eligible for free two-day shipping. Items under $49 require $5 for shipping. Any additional shipping costs are calculated by size, weight, destination and, most importantly, the type of delivery required. Oversize items, pre-assembled furniture and custom order prices are calculated differently. Due to the special handling required, shipping on Howard Miller furniture and grandfather clocks is priced separately.
What is Lamps Plus’s warranty policy?
In addition to any existing manufacturer’s warranty, Lamps Plus offers an additional one-year extended warranty that covers repairs or replacements of the item. As with most warranties, the Lamps Plus One-Year Warranty doesn’t cover incidental damage; rather, it covers flaws in the materials or poor craftsmanship. In order to be eligible, customers must save their receipt.
What kind of payments does Lamps Plus accept?
American Express, Visa, MasterCard and Discover are all accepted on LampsPlus.com, as well as PayPal. Customers who wish to pay with a personal check or money order must call customer service to arrange payment. Purchase orders are accepted but must be faxed.

Is Lamps Plus legit?

In general, Lamps Plus is reliable and has good customer service with quick responses via phone and chat. Items found under the Open Box section offer deep discounts — sometimes as high as 70%. However, shipping on these unboxed items can often be high, particularly for rural customers. Because of the shipping prices, buyers might want to do a quick comparison before selecting Open Box products.

The company also requires all customers to receive a Return Merchandise Authorization from a live agent in order to return an item. Nonetheless, Lamps Plus retails a wide variety of products in various styles and with a range of prices, and the company sells high-quality products at reasonable prices.

Lamps Plus Reviews

Top reviews
  • Top reviews
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

2 featured reviews
How do I know I can trust these reviews about Lamps Plus?
How do I know I can trust these reviews about Lamps Plus?
  • 4,027,394 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 9, 2022

I've purchased from Lamps Plus before. I like their selection of LED bulbs. Today I needed a couple 3-way bulbs, to replace ones in the house that've burned out. I appreciated being able to choose between various "colors" - bright white light at 5000K, softer at 3,000K, and "warm white" at 2700K. *** The reason I took away a star, was b/c I found the process of ordering multiple units was a little confusing. In the cart, when I increased the # from "1" to "3", instead of showing "3" by that item, it added a whole new line, of the same item x2, which of course adds up to 3 when added to the initial entry. I found this confusing enough to delete that item and try again, same thing happened. Not wrong exactly, just kind of confusing the way it's set up to reflect changes.

Lamps Plus response

Thank you for reaching out and providing your feedback. We are very sorry to hear that you had system issues when trying to place your order. We tested a new order for the three bulbs and they all successfully saved on one line. This may have just been a system glitch. We apologize for any inconvenience.

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Lighting Stores delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 22, 2022

    Started placing lights in my cart about two weeks ago. Kept changing my mind so would add a few more lights and delete a few. This went on until I finally had all my choices and I was ready to check out. Everything was in the cart that I wanted to order which made checking out so easy. Most websites only keep items in your cart for a couple of days. If you don't order in a timely manner then they empty the cart and you have to find the items again. Not Lamps Plus! I have received two of the lights so far and they are beautiful. Looking forward to receiving the rest and enjoying them in my new home!

    Lamps Plus response

    Hi - great to see that you had no issues using our site. To keep items around for viewing at a later date, you might also want to try creating a wish list. You can add and delete items and then move them into your shopping cart when you are ready to purchase. Hope you enjoy your new designs and thanks so much for the feedback.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: April 15, 2022

    I scanned the QR code to sign up for texts and to receive $15 off my order if $50 or more. I then placed an order and it initially showed that the discount would be applied but at checkout it was not. I would appreciate it if the $15 could be applied to my order. Thank you.

    Lamps Plus response

    We are sorry to hear that your code did not work. After reviewing your order we see that our team has reached out to you regarding this matter. As listed in the coupon terms and conditions, designs from certain vendors, sale and clearance items, as well as our Open Box items are excluded from coupon use. Coupons can only be applied to regular priced items. We do recommend keeping the code for your next future order. We do apologize for any inconvenience

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 31, 2021

    As a response to my sad review presentation of a lampshade, which I purchased and was not the correct size, a Lamps Plus Supervisor sent me a response, telling me I could replace the shade with the correct size. To assist me with this task, she sent me a label to send back the inappropriate item. I called Lamps Plus this night and spoke with a wonderful Customer Support Representative, Robert A. He was patient, considerate, and extremely understanding of my situation and the resolution. Robert helped me with my new purchase and contacted his manager to make my shopping experience expedient. In addition, while on the phone with him, I checked on an outstanding item from my last order and found that the item had been ‘discontinued,’ so Robert, again, assisted me: with my order cancellation and refund to my credit card.

    All these steps are not easy when shopping online, so the phone call became a refreshing conversation that led to a positive shopping experience. Because I was so pleased, I asked to speak to his Supervisor, Wendy. She called me at home, and I told her how deeply I appreciated her new employee, Robert A, as well as her, for being so accommodating. I love Lamps Plus, its inventory, online site, and especially its phone services. Due to all these beneficial aspects, I have recommended Lamps Plus to my friends, relatives, and even contractors who commented on the lamps I purchased from your company. Thank you so much for how you treat and communicate with customers!

    Lamps Plus response

    Hi Leslie - thank you, we are glad that we could help you out with your lamp shade and with your other item. If you need any further assistance, or need help selecting a new lighting design, please let us know. Thank you again for the review and comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 9, 2021

    I think Lamps Plus is great. You are a “must” go website when looking for lighting. I guess if I had anything to suggest, it would be more daring design. I will also check other websites that may not just be “lighting” centric, but they may have more unusual “WOW” designed lights and lamps etc. Or take a trip below The Bowery to the lighting stores who will have things from Europe, Japan or Brazil. I would not want an apartment that is filled with “Wow" lighting. The “Never saw anything like that’s so cool” types of lights, but one or two here and there make your space unique. And, most people underestimate the power of beautiful industrial design (you do have some) but they would potentially be more polarizing too? That being said, I am looking at 4 lamps I bought from you right now!

    Lamps Plus response

    Hi Richard - thanks for the design suggestions, we always love hearing about our customer's ideas and getting feedback. We are always looking for new designs to feature and bring online, so we will keep your ideas in mind. Thanks so much, we appreciate hearing from you!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 4, 2022

    The customer service reps couldn't have been more helpful. They clearly told me how to return the defective lamps and get new ones. We will certainly buy from them in the future. Aside from liking their products, I have confidence that they stand behind their products.

    Lamps Plus response

    Hi - glad to hear that our team helped you out, we appreciate hearing from you and apologize for any inconvenience in having to deal with the damaged lamps. Please let us know if you have any additional questions, and we look forward to having you visit with us again soon.

    Be the first one to find this review helpful
    Resolution In ProgressRated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 28, 2022

    Getting back to give your company thanks for these products. This light I ordered will be for illumination of a scripture sign. There is a Home Depot available here but they have liberal policies. (The Woke policies that major corporations are pushing have a great detriment to this nation).

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 27, 2022

    This light is absolutely gorgeous!! I bought one just recent and had to come back for another. If you're trying to make a statement in your bathroom this light will do it! The mirror backing reflects the light and the lights are bright. Beautiful design.

    Lamps Plus response

    Great to see that you are a returning customer of ours, thank you so much for the visit and the feedback.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 27, 2022

    I was able to find outdoor lighting at a reasonable price and a bathroom fixture that is unique and not the standard light. The quality and the amount of the choices are outstanding. Thank you for improving the look of my first and forever home!

    Lamps Plus response

    Congratulations on you new home, we are pleased that some of our designs are helping to illuminate your style and decor! Thank you for the feedback and we hope so see you visit us again soon.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 27, 2022

    I think your product selections provided many choices and your pricing is fair and reasonable depending upon the lighting your are selecting. Your selections provide options for all rooms inside a home and outside lighting. The delivery has been on time and that is much appreciated.

    Lamps Plus response

    Hi - thank you for the comments, we are pleased that you had a positive experience with our website and with our delivery. We hope that you will enjoy your new designs!

    Be the first one to find this review helpful
    Loading more reviews...

    Lamps Plus Company Information

    Company Name:
    Lamps Plus
    Company Type:
    Private
    Year Founded:
    1976
    Address:
    20250 Plummer Street
    City:
    Chatsworth
    State/Province:
    CA
    Postal Code:
    91311
    Country:
    United States
    Website:
    www.lampsplus.com