Lamps Plus

I've purchased from Lamps Plus before. I like their selection of LED bulbs. Today I needed a couple 3-way bulbs, to replace ones in the house that've burned out. I appreciated being able to choose between various "colors" - bright white light at 5000K, softer at 3,000K, and "warm white" at 2700K. *** The reason I took away a star, was b/c I found the process of ordering multiple units was a little confusing. In the cart, when I increased the # from "1" to "3", instead of showing "3" by that item, it added a whole new line, of the same item x2, which of course adds up to 3 when added to the initial entry. I found this confusing enough to delete that item and try again, same thing happened. Not wrong exactly, just kind of confusing the way it's set up to reflect changes.

Started placing lights in my cart about two weeks ago. Kept changing my mind so would add a few more lights and delete a few. This went on until I finally had all my choices and I was ready to check out. Everything was in the cart that I wanted to order which made checking out so easy. Most websites only keep items in your cart for a couple of days. If you don't order in a timely manner then they empty the cart and you have to find the items again. Not Lamps Plus! I have received two of the lights so far and they are beautiful. Looking forward to receiving the rest and enjoying them in my new home!

I scanned the QR code to sign up for texts and to receive $15 off my order if $50 or more. I then placed an order and it initially showed that the discount would be applied but at checkout it was not. I would appreciate it if the $15 could be applied to my order. Thank you.

As a response to my sad review presentation of a lampshade, which I purchased and was not the correct size, a Lamps Plus Supervisor sent me a response, telling me I could replace the shade with the correct size. To assist me with this task, she sent me a label to send back the inappropriate item. I called Lamps Plus this night and spoke with a wonderful Customer Support Representative, Robert A. He was patient, considerate, and extremely understanding of my situation and the resolution. Robert helped me with my new purchase and contacted his manager to make my shopping experience expedient. In addition, while on the phone with him, I checked on an outstanding item from my last order and found that the item had been ‘discontinued,’ so Robert, again, assisted me: with my order cancellation and refund to my credit card.

I think Lamps Plus is great. You are a “must” go website when looking for lighting. I guess if I had anything to suggest, it would be more daring design. I will also check other websites that may not just be “lighting” centric, but they may have more unusual “WOW” designed lights and lamps etc. Or take a trip below The Bowery to the lighting stores who will have things from Europe, Japan or Brazil. I would not want an apartment that is filled with “Wow" lighting. The “Never saw anything like that’s so cool” types of lights, but one or two here and there make your space unique. And, most people underestimate the power of beautiful industrial design (you do have some) but they would potentially be more polarizing too? That being said, I am looking at 4 lamps I bought from you right now!

The customer service reps couldn't have been more helpful. They clearly told me how to return the defective lamps and get new ones. We will certainly buy from them in the future. Aside from liking their products, I have confidence that they stand behind their products.

Getting back to give your company thanks for these products. This light I ordered will be for illumination of a scripture sign. There is a Home Depot available here but they have liberal policies. (The Woke policies that major corporations are pushing have a great detriment to this nation).

This light is absolutely gorgeous!! I bought one just recent and had to come back for another. If you're trying to make a statement in your bathroom this light will do it! The mirror backing reflects the light and the lights are bright. Beautiful design.

I was able to find outdoor lighting at a reasonable price and a bathroom fixture that is unique and not the standard light. The quality and the amount of the choices are outstanding. Thank you for improving the look of my first and forever home!

I think your product selections provided many choices and your pricing is fair and reasonable depending upon the lighting your are selecting. Your selections provide options for all rooms inside a home and outside lighting. The delivery has been on time and that is much appreciated.