
Lamps Plus Reviews
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About Lamps Plus Reviews
Lamps Plus has both stores and an online site offering a huge selection of indoor and outdoor lighting fixtures, furniture, and home decor. Lamps Plus was founded in 1976 and has been named a Top 10 Housewares/Home Furnishings retailer by Internet Retailer Magazine and Digital Commerce 360.
Pros & Cons
Pros
- Free shipping on most items
- Fast chat and phone support
- High-quality products
- Big discounts
Cons
- Complicated returns
- Shipping fee on Open Box items
Bottom Line
Lamps Plus is a lighting, furniture and home decor retailer with mostly mid-range pricing and a wide selection of quality products. Its “Open Box” items sell for up to 70% off but don’t come with free shipping.
Featured Reviews
We recently ordered new lighting for our whole house, about 30 light fixtures in all, from Lamps Plus. We are so happy with the quality, they make our house look great. ... Great ...
Read full reviewI found Lamps Plus via Facebook and bought a beautiful fountain on their website. They have great selection with free shipping. I love their video on the fountains so I can get a ...
Read full reviewWhat is Lamps Plus?
Based in the Southwestern U.S., Lamps Plus is a large lighting retailer that sells quality lamps, furniture and home decor at mid-range prices. In addition to lamps, light fixtures and ceiling fans, Lamps Plus sells furniture like bar stools, sofas, desks and cabinets, as well as a variety of home decor items, including mirrors, fountains and bedding.
Lamps Plus has its own line of exclusive designs but also carries dozens of other nationally recognized brands. It also offers a line of products called “Open Box,” which includes items that have either been returned or displayed in stores; it sells these with discounts up to 70%.
Trade professionals are eligible for Lamps Plus Pro, a program that offers special industry pricing to designers, builders and architects. New homeowners may sign up for a one-time-use coupon of $15.
How does Lamps Plus work?
Customers can purchase Lamps Plus products through the LampsPlus.com website or in brick-and-mortar stores throughout the Southwestern U.S. and parts of the Pacific Northwest. Lamps Plus inventory is also available through large online marketplaces such as Amazon, Walmart and Target.
Most products, excluding Open Box items, are eligible for two-day free shipping. You can speak with a live agent by phone seven days a week from 4 a.m. to 9 p.m. PST. Live chat is available Monday through Friday from 4 a.m. to 8 p.m. PST and on weekends from 7 a.m. to 8 p.m. PST.
In addition to a wide range of products, Lamps Plus offers a handful of special services. For example, its online lighting design services lets shoppers call for free advice from a certified lighting and design expert.
It also has a price-matching policy. If within 60 days of your purchase you find the identical product advertised for less, Lamps Plus will match that price.
Lamps Plus cost
Lamps Plus inventory offers mostly mid-range pricing, although it has a handful of low-range and high-end products.
For example, the price of a full-size sofa ranges from $625 to $4,750. The majority of these selections are in the $1,000 to $2,000 range, which is considered an average price for a sofa.
A few Lamps Plus product price ranges:
- Chandeliers range from $23 to $18,500
- Floor lamps range from $24 to $4,000
- Wall mirrors range from $60 to $2,500
Most Lamps Plus products are eligible for free two-day shipping. Orders $49 or less charge a $5 shipping fee. Items that appear in the “Open Box” tab require specialized shipping costs based on destination, size and handling required. Some Open Box products require special delivery because they arrive pre-assembled.
Lamps Plus FAQ
Where are Lamps Plus stores located?
Most of the stores are located in the Southwest — specifically Arizona, California, Colorado, Nevada and Texas. There are a handful of stores in Washington and Oregon. Customers can also order online in the U.S. or Canada. International shoppers outside of Canada must spend $200 or more and pay by wire transfer.
What is Lamps Plus’s return policy?
Lamps Plus requires all customers to speak with a customer service specialist by telephone in order to get a Return Merchandise Authorization (RMA). Items cannot be returned without an RMA — even in the store. All returns must be made within 60 days of purchase, and all merchandise must be in the original packaging. The return policy excludes white-glove and blanket-wrap delivery items, which arrive pre-assembled, unboxed or made-to-order.
How are shipping costs calculated?
Most items at Lamps Plus are eligible for free two-day shipping. Items under $49 require $5 for shipping. Any additional shipping costs are calculated by size, weight, destination and, most importantly, the type of delivery required. Oversize items, pre-assembled furniture and custom order prices are calculated differently. Due to the special handling required, shipping on Howard Miller furniture and grandfather clocks is priced separately.
What is Lamps Plus’s warranty policy?
In addition to any existing manufacturer’s warranty, Lamps Plus offers an additional one-year extended warranty that covers repairs or replacements of the item. As with most warranties, the Lamps Plus One-Year Warranty doesn’t cover incidental damage; rather, it covers flaws in the materials or poor craftsmanship. In order to be eligible, customers must save their receipt.
What kind of payments does Lamps Plus accept?
American Express, Visa, MasterCard and Discover are all accepted on LampsPlus.com, as well as PayPal. Customers who wish to pay with a personal check or money order must call customer service to arrange payment. Purchase orders are accepted but must be faxed.
Is Lamps Plus legit?
In general, Lamps Plus is reliable and has good customer service with quick responses via phone and chat. Items found under the Open Box section offer deep discounts — sometimes as high as 70%. However, shipping on these unboxed items can often be high, particularly for rural customers. Because of the shipping prices, buyers might want to do a quick comparison before selecting Open Box products.
The company also requires all customers to receive a Return Merchandise Authorization from a live agent in order to return an item. Nonetheless, Lamps Plus retails a wide variety of products in various styles and with a range of prices, and the company sells high-quality products at reasonable prices.
Lamps Plus Reviews
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Reviewed July 25, 2023
To Whom it concerns, We had an amazing experience with Lamps Plus! For months we searched everywhere and not only could we not find the selection we were looking for to upscale our new home with new chandeliers etc. But more importantly, we could not find satisfactory service. It seemed nobody cared that much no matter what lighting company or decor store we traveled to. Until we met Susan ** at the Lamps Plus store at: 30 North Stephanie Street in Henderson Nevada. She not only helped us with multiple orders, in person and online, but even helped us with all the detailed and important measurements so that everything fit right the first time. Then she helped us find all the right incandescent bulbs, LED bulbs, dimmers and decor! Susan always went the extra mile and was very professional, knowledgeable and friendly. To us her help has absolutely made all the difference! Thank you Lamps Plus!! We will be back again and again.
Aaron ** and family

Thank you for all the kind words, and for sharing your shopping experieince story. We appreciate hearing from you and hope you will visit us again soon.
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Reviewed June 29, 2023
The Lamps Plus website was wonderful. I was shopping for one specific item and it zeroed in on that. It was easy and so simple to use. I bought a floor lamp and it came put together. I just had to take two pieces, put them on top of one another, and screw them down. I used to work in retail and I'm familiar with products, especially the one I was purchasing, and the quality, the price and the shipping at Lamps Plus couldn't be beat. To purchase something in 15 minutes at an amazing price and an amazing quality, then have it arrive in days, makes it a fantastic purchase. So, if someone asked me, I would tell them to go online, go to Lamps Plus, and pick out a lamp. I've been in their stores as well and their stores are very well-organized.

We appreciate the comments, thank you! Great to see that you found our site easy to use and shop at.
Reviewed June 27, 2023
Lamps Plus has these new lamps in town. I wanted to try those. The website popped up with the discount and the shades whenever I needed them. It's personalized and user-friendly. The delivery time was very accurate. Lamps Plus told me two to five business days and they did it on time. The one lamp had some issues, but they did it after four days. One side, they did it on time, and one side, it was a huge side tables lamp, was delivered to me more than six business days. The price range was almost $120. It was okay. Because of the price, I get it. But I paid 250 for the single table lamp. I figured out it had some lines on it. I got a little confused and I didn't even email Lamps Plus. But my friend visited me and said, "Maybe this is the best look, but this is the way it should be." It's the design.

Thank you for your feedback, Sabaria. We're sorry to hear one of your beautiful table lamps arrived in less-than-optimal condition. We're happy to review this further and confirm if the lines are part of the design, please send a photo to Ratings@lampsplus.com and reference your order number in the subject line. We appreciate your time and look forward to assisting you.
Reviewed May 15, 2023
I do not have an order number yet, just placed the order. I did a chat to ask what types of bulbs this fixture would accept & the fellow looked it right up for me. I expect to use incandescent bulbs because I have something like an allergic reaction to fluorescents, and am not certain about halogens yet for myself. We bought a lifetime supply of incandescents while they were still available. I was explaining to the fellow on chat how I could 'feel' a flourescent light a story below my feet without any visible way to know if it were turned on or not. I always knew because of how it made me feel. They haven't invented this condition yet but I guarantee I do not see through floors. The fixtures look nice and are a super price on clearance! We have iron scrollwork nearby, so they fit!

Hi - thank you for the comments and feedback. We hope that you will enjoy your new design, and please let us know if you have any questions about it.
Reviewed Oct. 7, 2022
I ordered two lights, for a total of $239. It seems to me that shipping should be free, on that amount. The company charged only $10 per light, so that's not a lot. Also, be aware that there is a restock fee on some lights, if you return them. In general, the products that they are sell are good, and priced well.

Lamps Plus Open Box orders do not qualify for Free Shipping, they are sold at a discounted rate, and must undergo an extra inspection. If your return falls within our 60 day return policy, we will not charge a restocking fee on items purchased that are part of our regular assortment from a Lamps Plus store, in-store kiosk or online at LampsPlus.com. Should you have any questions or concerns, please feel free to reach out to use. Thank you.
Reviewed Sept. 23, 2023
I am building our forever home, I’ve ordered so many fixtures from Lamps Plus and I have to say your customer service is the absolute best in the industry. You pick up your phone. I got a great response and I want to say there’s clarity with the person that I’m talking to. There’s a helpfulness I haven't experience with any other company. Kudos to you guys. Keep it going and thank you so much!

Hi - so wonderful to see that you are a returning customer of ours, thank you so much for the kind words and for shopping with us once again!
Reviewed Sept. 16, 2023
I just placed my order and haven't received my lamps yet, but I have ordered from them many times and everything is usually perfect. If I am unhappy for any reason or if there is damage they will make it right. I love working with Lamps Plus! I would recommend anyone to order from them.

Hi - thank you for being a returning customer of ours, we appreciate the visit.
Reviewed Sept. 15, 2023
This is the second order I have placed with this company for a total of 3 light fixtures. This time I had a question about the fixture and Staff responded to my question within minutes; I received an email with a clear answer. Beautiful lamps and great customer service! Would recommend.

Wonderful to hear that, tanks so much for the feedback and for shopping with us!
Reviewed Sept. 13, 2023
I was looking to replace a black lampshade that unfortunately I had fallen into and destroyed. My wife was not happy. I went to the Lamps Plus website and I was able to find a very similar lampshade. I've used Lamps Plus before and they always seem to come through making it easy, offering good quality and offering a wide selection of product.

Glad to see you found a replacement shade, thanks for sharing your shopping experience with us. And thank you for being a returning customer of ours, we appreciate it!
Reviewed Sept. 9, 2023
Love the selection of stained glass fixtures available, I had a difficult time in my choice but I am elated with my final decision. I wanted fixtures to replace the antique ones I have over my dining room table and these will blend perfectly with my house full of antiques. Prices are great comparatively.

Thank you for the feedback, we hope you enjoy your new lighting!
Lamps Plus Company Information
- Company Name:
- Lamps Plus
- Company Type:
- Private
- Year Founded:
- 1976
- Address:
- 20250 Plummer Street
- City:
- Chatsworth
- State/Province:
- CA
- Postal Code:
- 91311
- Country:
- United States
- Website:
- www.lampsplus.com