Lamps Plus Reviews

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About Lamps Plus

Lamps Plus has both stores and an online site offering a huge selection of indoor and outdoor lighting fixtures, furniture, and home decor. Lamps Plus was founded in 1976 and has been named a Top 10 Housewares/Home Furnishings retailer by Internet Retailer Magazine and Digital Commerce 360.

Pros
  • Free shipping on most items
  • Fast chat and phone support
  • High-quality products
  • Big discounts
Cons
  • Complicated returns
  • Shipping fee on Open Box items

Featured Reviews

Keller, TX
Verified purchase
We recently ordered new lighting for our whole house, about 30 light fixtures in all, from Lamps Plus. We are so happy with the quality, they make our house look great. ... Great ...

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Los Angeles, CA
Verified purchase
I found Lamps Plus via Facebook and bought a beautiful fountain on their website. They have great selection with free shipping. I love their video on the fountains so I can get a ...

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What is Lamps Plus?

Based in the Southwestern U.S., Lamps Plus is a large lighting retailer that sells quality lamps, furniture and home decor at mid-range prices. In addition to lamps, light fixtures and ceiling fans, Lamps Plus sells furniture like bar stools, sofas, desks and cabinets, as well as a variety of home decor items, including mirrors, fountains and bedding.

Lamps Plus has its own line of exclusive designs but also carries dozens of other nationally recognized brands. It also offers a line of products called “Open Box,” which includes items that have either been returned or displayed in stores; it sells these with discounts up to 70%.

Trade professionals are eligible for Lamps Plus Pro, a program that offers special industry pricing to designers, builders and architects. New homeowners may sign up for a one-time-use coupon of $15.

How does Lamps Plus work?

Customers can purchase Lamps Plus products through the LampsPlus.com website or in brick-and-mortar stores throughout the Southwestern U.S. and parts of the Pacific Northwest. Lamps Plus inventory is also available through large online marketplaces such as Amazon, Walmart and Target.

Most products, excluding Open Box items, are eligible for two-day free shipping. You can speak with a live agent by phone seven days a week from 4 a.m. to 9 p.m. PST. Live chat is available Monday through Friday from 4 a.m. to 8 p.m. PST and on weekends from 7 a.m. to 8 p.m. PST.

In addition to a wide range of products, Lamps Plus offers a handful of special services. For example, its online lighting design services lets shoppers call for free advice from a certified lighting and design expert.

It also has a price-matching policy. If within 60 days of your purchase you find the identical product advertised for less, Lamps Plus will match that price.

Lamps Plus cost

Lamps Plus inventory offers mostly mid-range pricing, although it has a handful of low-range and high-end products.

For example, the price of a full-size sofa ranges from $625 to $4,750. The majority of these selections are in the $1,000 to $2,000 range, which is considered an average price for a sofa.

A few Lamps Plus product price ranges:

  • Chandeliers range from $23 to $18,500
  • Floor lamps range from $24 to $4,000
  • Wall mirrors range from $60 to $2,500

Most Lamps Plus products are eligible for free two-day shipping. Orders $49 or less charge a $5 shipping fee. Items that appear in the “Open Box” tab require specialized shipping costs based on destination, size and handling required. Some Open Box products require special delivery because they arrive pre-assembled.

Lamps Plus FAQ

Where are Lamps Plus stores located?

Most of the stores are located in the Southwest — specifically Arizona, California, Colorado, Nevada and Texas. There are a handful of stores in Washington and Oregon. Customers can also order online in the U.S. or Canada. International shoppers outside of Canada must spend $200 or more and pay by wire transfer.

What is Lamps Plus’s return policy?

Lamps Plus requires all customers to speak with a customer service specialist by telephone in order to get a Return Merchandise Authorization (RMA). Items cannot be returned without an RMA — even in the store. All returns must be made within 60 days of purchase, and all merchandise must be in the original packaging. The return policy excludes white-glove and blanket-wrap delivery items, which arrive pre-assembled, unboxed or made-to-order.

How are shipping costs calculated?

Most items at Lamps Plus are eligible for free two-day shipping. Items under $49 require $5 for shipping. Any additional shipping costs are calculated by size, weight, destination and, most importantly, the type of delivery required. Oversize items, pre-assembled furniture and custom order prices are calculated differently. Due to the special handling required, shipping on Howard Miller furniture and grandfather clocks is priced separately.

What is Lamps Plus’s warranty policy?

In addition to any existing manufacturer’s warranty, Lamps Plus offers an additional one-year extended warranty that covers repairs or replacements of the item. As with most warranties, the Lamps Plus One-Year Warranty doesn’t cover incidental damage; rather, it covers flaws in the materials or poor craftsmanship. In order to be eligible, customers must save their receipt.

What kind of payments does Lamps Plus accept?

American Express, Visa, MasterCard and Discover are all accepted on LampsPlus.com, as well as PayPal. Customers who wish to pay with a personal check or money order must call customer service to arrange payment. Purchase orders are accepted but must be faxed.

Is Lamps Plus legit?

In general, Lamps Plus is reliable and has good customer service with quick responses via phone and chat. Items found under the Open Box section offer deep discounts — sometimes as high as 70%. However, shipping on these unboxed items can often be high, particularly for rural customers. Because of the shipping prices, buyers might want to do a quick comparison before selecting Open Box products.

The company also requires all customers to receive a Return Merchandise Authorization from a live agent in order to return an item. Nonetheless, Lamps Plus retails a wide variety of products in various styles and with a range of prices, and the company sells high-quality products at reasonable prices.

Lamps Plus Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer Service

    Reviewed Feb. 13, 2025

    I was able to find measurements and styles easily. The Lamps Plus website made shopping easy as all pertinent item information was available. In addition, there is a chat option which would have been very helpful had I needed more information. To sum, the Lamps Plus site is excellent. I look forward to receiving a lamp that appears to be compatible with my measurement requirements in addition to fitting in with my current decor in the room in which it will be installed. At this point, I feel confident I can rely on Lamps Plus in the event customer service is required. I have shopped Lamps Plus some years ago, and had no problem with the merchandise.

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    Lamps Plus
    Response from Lamps Plus

    We are happy that you had an easy time navigating the site, we appreciate your feedback.

    Verified purchase
    PriceOnline & AppEase of Use

    Reviewed Oct. 3, 2024

    We are first time customers and were amazed by the amount of selections to choose from. Since our home is located on coastal waters, there is always the challenge to find "sea-worthy" products. We quickly found the perfect modernized style for updating our home, both outside and inside. The website is very easy to use and we were able to tap in the exact style, size, color, and space usage to find the most appropriate fixture. There is an option to purchase "open box" for a reduced price that is backed by the company with a return policy if there is anything that doesn't work. The prices are right and fit our fixed income. We look forward to replacing a number of exterior and interior lighting fixtures. The quality and longevity will certainly add a better value when we decide to downsize. Even, then, we will be ordering from Lamps Plus. We look forward to receiving our order.

    Thanks for your vote!
    Lamps Plus
    Response from Lamps Plus

    Hello Herbert, thank you so much for the positive feedback. We value your support and look forward to assisting you with future purchases.

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      Verified purchase
      StaffProcess

      Reviewed Aug. 27, 2024

      I had an excellent experience with this website, and I’m highly satisfied with both the product quality and the timely deliveries. Every aspect of my interaction with them, from browsing to receiving the products, was seamless and efficient. The team’s commitment to providing great service truly stands out, and I appreciate how attentive they were throughout the process.

      The products I purchased, especially the Indian Idols and glass items, are simply fantastic. The Indian Idols are not only cute but also beautifully crafted, adding a unique charm to my space. The glass items are extraordinary and have brought a stunning elegance to my decor. Their intricate design and high-quality craftsmanship give my home a distinct and sophisticated look.

      Overall, this has been a wonderful shopping experience, and I couldn’t be happier with the service and products. I will definitely recommend this website to my friends who are looking for unique and high-quality items. Kudos to the team for their dedication and hard work in providing such exceptional service. Thank you for making this a delightful experience. I look forward to shopping with you again!

      Thanks for your vote!
      Lamps Plus
      Response from Lamps Plus

      Thank you so much for the great feedback! We hope you shop with us again soon.

      Verified purchase
      Online & AppEase of Use

      Reviewed Aug. 26, 2024

      Recently bought two matching chandeliers and today bought another one for over my dining room table. I have to say the selection is huge and the filters are very helpful in narrowing the choices down. It's always a little hard to tell from pictures, but the first two chandeliers are even more beautiful in real life. They are going to look great in my living room. The website is very easy to use and the shopping experience was excellent. Lamps Plus is a great source for lighting. I have received no incentive for this review, I'm just a happy customer and I think they should be recognized for their excellence. Thanks Lamps Plus.

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      Lamps Plus
      Response from Lamps Plus

      Hello Susan, thank you for taking the time to provide feedback about your purchase! We appreciate you shopping with us.

      Verified purchase

      Reviewed July 30, 2024

      The Lamps Plus website was very helpful in finding the exact outdoor lamps for the remodeling of my home. The house is a version of a planter's cottage/low country home sitting on a lake in the mountains. Lots of variables to consider in choosing the new style of outside lamps. The detail descriptions and specifications, plus customer reviews were all very helpful. I ordered 4 of the 18" for my garage and 6 of the 15" for doors and porch lighting.

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      Lamps Plus
      Response from Lamps Plus

      Hello Roger, thank you for the feedback and we hope you shop with us again soon!

      Verified purchase
      Customer Service

      Reviewed June 30, 2025

      Donna in customer service was great! I was looking to replace LED light bulbs for a track lighting system in my home. The bulb I had did not indicate any labels/wattage/size, etc. Donna was efficient, informed and extremely pleasant (and it was only 5:45am Pacific time)! You're fortunate to have her in your employ!

      Dr. **

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      Verified purchase

      Reviewed June 25, 2025

      I hope it arrives with an appropriate bulb. I wish the larger chandelier were also on a closeout sale. This very much my style, I think...I am looking forward to seeing it in person! I have ordered from this company before and have been pretty happy. I wish you had more choices for narrow hall mirrors!

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      Verified purchase
      Customer ServiceStaff

      Reviewed June 11, 2025

      Spoke with Lori, we are in the midst of renovation 25 year old bathrooms, and work travel, no time to check the product in the box, one of the corners on the shade was wrinkled, not sure what happened, Anyways, Lori said it would be up for review, and was so cordial on the phone, reminded me of a diffuser my talented son broke awhile back, waiting till we noticed the light was even "shinier", the ceiling hall light purchased awhile ago, all we need was a diffuser, she figured it out, and hoping that is on its way as well too! You provide a good service team. We will be back.

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      Verified purchase
      Customer ServiceSales & MarketingStaff

      Reviewed June 6, 2025

      I had just placed an order for a chevalier from LampsPlus. It is expected to arrive today. I called today to ask why a promotion code that was sent to me in an email would not work on a NEW PURCHASE OF 2 pendant lights (407J9). The customer service rep agreed with me that the email link did take me to the pendant lights I wanted BUT they did not qualify for the promotion. She had no other promotion codes to offer. I believe as a repeat customer that she should have honored the promo code (XTRA20) that was in my email and that also took me directly to the product I wanted to buy. Please adjust my order to reflect that. My order # is **

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      Verified purchase
      Customer ServiceStaff

      Reviewed May 22, 2025

      Donna H. was ABSOLUTELY AMAZING!! What a wonderful customer service representative for Lamps Plus. She made me feel confident & secure about the assembly questions. KUDOS TO DONNA!! I have ordered from Lamps Plus in the past and will continue to do so. I love LAMPS PLUS and will order more once this order is paid in full. Thank you, Valerie L.

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      Lamps Plus Company Information

      Company Name:
      Lamps Plus
      Company Type:
      Private
      Year Founded:
      1976
      Address:
      20250 Plummer Street
      City:
      Chatsworth
      State/Province:
      CA
      Postal Code:
      91311
      Country:
      United States
      Website:
      www.lampsplus.com