Lamps Plus Reviews

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About Lamps Plus

Lamps Plus has both stores and an online site offering a huge selection of indoor and outdoor lighting fixtures, furniture, and home decor. Lamps Plus was founded in 1976 and has been named a Top 10 Housewares/Home Furnishings retailer by Internet Retailer Magazine and Digital Commerce 360.

Visit www.lampsplus.com
Pros
  • Free shipping on most items
  • Fast chat and phone support
  • High-quality products
  • Big discounts
Cons
  • Complicated returns
  • Shipping fee on Open Box items

Helpful Reviews

City Of Saint Peters, MO
Verified purchase
Love the products & the quality is excellent. The loss of a star is the online account experience. When given a discount code to use, it's not obvious where to enter the code. It'...

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Salisbury, MD
Verified purchase
I ordered warm light bulbs instead of the "soft" bulbs my wife wanted. Needless to say, I had to return them & to my surprise Lamps Plus told me to keep the bulbs & refunded my mo...

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What is Lamps Plus?

Based in the Southwestern U.S., Lamps Plus is a large lighting retailer that sells quality lamps, furniture and home decor at mid-range prices. In addition to lamps, light fixtures and ceiling fans, Lamps Plus sells furniture like bar stools, sofas, desks and cabinets, as well as a variety of home decor items, including mirrors, fountains and bedding.

Lamps Plus has its own line of exclusive designs but also carries dozens of other nationally recognized brands. It also offers a line of products called “Open Box,” which includes items that have either been returned or displayed in stores; it sells these with discounts up to 70%.

Trade professionals are eligible for Lamps Plus Pro, a program that offers special industry pricing to designers, builders and architects. New homeowners may sign up for a one-time-use coupon of $15.

How does Lamps Plus work?

Customers can purchase Lamps Plus products through the LampsPlus.com website or in brick-and-mortar stores throughout the Southwestern U.S. and parts of the Pacific Northwest. Lamps Plus inventory is also available through large online marketplaces such as Amazon, Walmart and Target.

Most products, excluding Open Box items, are eligible for two-day free shipping. You can speak with a live agent by phone seven days a week from 4 a.m. to 9 p.m. PST. Live chat is available Monday through Friday from 4 a.m. to 8 p.m. PST and on weekends from 7 a.m. to 8 p.m. PST.

In addition to a wide range of products, Lamps Plus offers a handful of special services. For example, its online lighting design services lets shoppers call for free advice from a certified lighting and design expert.

It also has a price-matching policy. If within 60 days of your purchase you find the identical product advertised for less, Lamps Plus will match that price.

Lamps Plus cost

Lamps Plus inventory offers mostly mid-range pricing, although it has a handful of low-range and high-end products.

For example, the price of a full-size sofa ranges from $625 to $4,750. The majority of these selections are in the $1,000 to $2,000 range, which is considered an average price for a sofa.

A few Lamps Plus product price ranges:

  • Chandeliers range from $23 to $18,500
  • Floor lamps range from $24 to $4,000
  • Wall mirrors range from $60 to $2,500

Most Lamps Plus products are eligible for free two-day shipping. Orders $49 or less charge a $5 shipping fee. Items that appear in the “Open Box” tab require specialized shipping costs based on destination, size and handling required. Some Open Box products require special delivery because they arrive pre-assembled.

Lamps Plus FAQ

Where are Lamps Plus stores located?

Most of the stores are located in the Southwest — specifically Arizona, California, Colorado, Nevada and Texas. There are a handful of stores in Washington and Oregon. Customers can also order online in the U.S. or Canada. International shoppers outside of Canada must spend $200 or more and pay by wire transfer.

What is Lamps Plus’s return policy?

Lamps Plus requires all customers to speak with a customer service specialist by telephone in order to get a Return Merchandise Authorization (RMA). Items cannot be returned without an RMA — even in the store. All returns must be made within 60 days of purchase, and all merchandise must be in the original packaging. The return policy excludes white-glove and blanket-wrap delivery items, which arrive pre-assembled, unboxed or made-to-order.

How are shipping costs calculated?

Most items at Lamps Plus are eligible for free two-day shipping. Items under $49 require $5 for shipping. Any additional shipping costs are calculated by size, weight, destination and, most importantly, the type of delivery required. Oversize items, pre-assembled furniture and custom order prices are calculated differently. Due to the special handling required, shipping on Howard Miller furniture and grandfather clocks is priced separately.

What is Lamps Plus’s warranty policy?

In addition to any existing manufacturer’s warranty, Lamps Plus offers an additional one-year extended warranty that covers repairs or replacements of the item. As with most warranties, the Lamps Plus One-Year Warranty doesn’t cover incidental damage; rather, it covers flaws in the materials or poor craftsmanship. In order to be eligible, customers must save their receipt.

What kind of payments does Lamps Plus accept?

American Express, Visa, MasterCard and Discover are all accepted on LampsPlus.com, as well as PayPal. Customers who wish to pay with a personal check or money order must call customer service to arrange payment. Purchase orders are accepted but must be faxed.

Still have questions?

Is Lamps Plus legit?

In general, Lamps Plus is reliable and has good customer service with quick responses via phone and chat. Items found under the Open Box section offer deep discounts — sometimes as high as 70%. However, shipping on these unboxed items can often be high, particularly for rural customers. Because of the shipping prices, buyers might want to do a quick comparison before selecting Open Box products.

The company also requires all customers to receive a Return Merchandise Authorization from a live agent in order to return an item. Nonetheless, Lamps Plus retails a wide variety of products in various styles and with a range of prices, and the company sells high-quality products at reasonable prices.

Lamps Plus Reviews

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    Page 1 Reviews 0 - 15
    Verified purchase

    Reviewed July 15, 2026

    Ordered the Possini Marcy tablelamp, loved it, decided I wanted a matching lamp (not always a fan of that matching) and once I received it and liked the look went back to order another, sold out! Today I went searching...and found it on open box! YAY. Since I have 4 lamps in that room now and all different (because the sold out happened) it doesn't look so good and decided on getting the matching lamp, so happy I could find it on open box.

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    Verified purchase
    Customer ServiceSales & MarketingPriceRates

    Reviewed July 3, 2026

    I was looking at this table the other day. I saved it as a favorite and forgot about it. Then I got an email from Lamps Plus about a sale today and looked at my favorite and it was substantially reduced in price! I bought it.

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      Verified purchase
      Punctuality & Speed

      Reviewed June 24, 2026

      1st time ordering from Lamps Plus. Love so many of the lamps so had a hard time deciding. I also received $50 off so that made ordering from them even better. Ordering was so easy. Hardest part was deciding which lamps to buy. So many pretty ones to choose from. Can't wait to receive them and put in the living room with my new furniture.

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      Verified purchase
      Punctuality & SpeedRates

      Reviewed May 26, 2026

      It's pretty easy to order on Lamps Plus, but it would be nice if one could "Save items for later" for the cart. I had a set of items I was interested in, but only ready to buy one. So, I had to remove all the items I was going to wait on, order the item I wanted, and then re-add the items I had.

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      Verified purchase
      Customer Service

      Reviewed May 22, 2026

      This was a gift for my sister. There was no mechanism offered to indicate or acknowledge the fact that it was a gift or who it was from. Will try calling to see if it can be done internally. Ordered 7G585 - White Phalaenopsis 23" High Faux Orchid Flower in Silver Resin Pot. It is a beautiful item, have no issue whatsoever with Lamps Plus products. Only how they handle gifts.

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      Verified purchase
      Online & AppEase of Use

      Reviewed July 11, 2026

      Your website is very easy to use. You offer so many different styles of lighting which we love. We have purchased lighting from you in the past and have loved the quality of your lights. We always look at Lamps Plus first!

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      Verified purchase
      TechSales & MarketingPunctuality & Speed

      Reviewed July 8, 2026

      I've ordered frequently over the years - too much of an inconvenience when checking out. Also, no additional discount on trade purchases when the item is on sale compared to other industry vendors. Cannot save items for later; a big inconvenience in constantly editing carts.

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      Profile pic of the author.
      Verified purchase
      Customer ServiceCoveragePriceRefunds & Payouts

      Reviewed July 6, 2026

      I believe it is a legitimate website and store. I've purchased from them before and their name brand products are what they say. However, this only holds true if you like the product you've purchased, are happy with the quality and appearance, and don't need to return it. On my last purchase I'll make from them, I bought 2 pendant lights and a matching ceiling light. The first pendant light I opened was damaged. It was clear that the "brass" retainer ring was cheap aluminum painted with a brass paint. It was bent and scraped off in places. I decided I didn't want to hang something of this quality in my kitchen so asked to return all 3 lights.

      Lamps Plus would only cover shipping on the damaged lamp and required me to pay for the others. This is not good customer service or good business. $31 to keep a customer and show that you stand behind your products vs. losing a customer forever and being the proud recipient of bad reviews and other impacted customers down the road. Go buy your lamps at Amazon or Covea House or any place that has modern return policies and stands behind their quality.

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      Verified purchase
      Sales & MarketingPriceRates

      Reviewed July 4, 2026

      19" Dale Tiffany Pink Rose Petal Downbridge Accent Lamp. It wasn't what I was looking for, but it turned out to be even better. This will go perfectly on a a restored Eastlake dresser. The sale price was a plus.

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      Verified purchase
      CoverageSales & MarketingBilling

      Reviewed July 3, 2026

      Well I was not happy that I didn’t qualify for the $50 discount. I was replacing a ceiling fan and adding a light to an existing fan that I have purchased before. My bill came to $624.00 and didn’t qualify for the $50 off.

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      Verified purchase
      Rates

      Reviewed June 24, 2026

      I want to buy lights. I'm not interested in donate money for dogs. Buying dog stuff etc. ALL I WANT IS LIGHTING....Stop trying to upsell me. After pressing the complete order button I get hit with all these buy this while you are here crap. What a waste of my time.

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      Verified purchase
      Billing

      Reviewed May 18, 2026

      I had tried 4 times to change the city from Hollywood, Florida to Pembroke Pines, Florida. Still, your form leaves my address as Hollywood, even though on my credit card it lists my address as Pembroke Pines, just hope it is delivered correctly.

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      Verified purchase
      Online & App

      Reviewed May 17, 2026

      So many beautiful things to choose from. Website is so easy and well laid out. Ordering was simple and they shipped right away. I’ve been a customer quite a while because I’m always totally satisfied with each order.

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      Verified purchase

      Reviewed May 16, 2026

      Easy to do business with. Nice on-line experience. I bought two of the Kichler Mount Vernon wall lights for exterior garage lighting. We bought Kichler lighting at our previous home and I’m sure we will enjoy these!

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      Verified purchase

      Reviewed May 13, 2026

      I always love shopping at Lamps Plus... I know if I keep searching I will always find the perfect lighting for my home. So many styles and sizes to choose from, beautifully crafted and just plain GORGEOUS!!!

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      Verified purchase
      StaffEase of Use

      Reviewed May 13, 2026

      Website worked well, I was able to move from lamp to lamp product with ease. Very user friendly. I reviewed a lot of product until I found just the lamps I wanted. CHeck out was very easy as well.

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      Verified purchase
      Punctuality & Speed

      Reviewed April 10, 2026

      Quick and easy to order; beautiful products; have used Lamps PLus for many years and have always been happy with the purchases... NEVER has a return has been necessary. I have ordered many light fixtures as well as mirrored cabinets and just now a nickel accent table. Happy with everything.

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      Verified purchase
      PriceRates

      Reviewed April 10, 2026

      Unbelievable. I was supposed to get $40 off due to the purchase price being full price and it didn't get applied in my cart, and the site refused to let me use it! Not shopping here again.

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      Verified purchase
      Staff

      Reviewed April 3, 2026

      The experience was painless and customer-friendly. My only complaint is that they don't offer installation professionals or even any local installers. I just ordered today, so I haven't received my new ceiling fans yet, and I don't know how they will look or operate. I'm excited about this purchase.

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      Verified purchase
      Staff

      Reviewed April 3, 2026

      Liked the wide selection of lighting. Using filters to narrow my search was easy and helpful. The specifications were clear. I liked being able to order the recommended bulbs, as I purchased the light because that will save me a trip to the store.

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      Lamps Plus Company Information

      Company Name:
      Lamps Plus
      Company Type:
      Private
      Year Founded:
      1976
      Address:
      20250 Plummer Street
      City:
      Chatsworth
      State/Province:
      CA
      Postal Code:
      91311
      Country:
      United States
      Website:
      www.lampsplus.com