Lamps Plus Reviews
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About Lamps Plus
Lamps Plus has both stores and an online site offering a huge selection of indoor and outdoor lighting fixtures, furniture, and home decor. Lamps Plus was founded in 1976 and has been named a Top 10 Housewares/Home Furnishings retailer by Internet Retailer Magazine and Digital Commerce 360.
- Free shipping on most items
- Fast chat and phone support
- High-quality products
- Big discounts
- Complicated returns
- Shipping fee on Open Box items
Featured Reviews
What is Lamps Plus?
Based in the Southwestern U.S., Lamps Plus is a large lighting retailer that sells quality lamps, furniture and home decor at mid-range prices. In addition to lamps, light fixtures and ceiling fans, Lamps Plus sells furniture like bar stools, sofas, desks and cabinets, as well as a variety of home decor items, including mirrors, fountains and bedding.
Lamps Plus has its own line of exclusive designs but also carries dozens of other nationally recognized brands. It also offers a line of products called “Open Box,” which includes items that have either been returned or displayed in stores; it sells these with discounts up to 70%.
Trade professionals are eligible for Lamps Plus Pro, a program that offers special industry pricing to designers, builders and architects. New homeowners may sign up for a one-time-use coupon of $15.
How does Lamps Plus work?
Customers can purchase Lamps Plus products through the LampsPlus.com website or in brick-and-mortar stores throughout the Southwestern U.S. and parts of the Pacific Northwest. Lamps Plus inventory is also available through large online marketplaces such as Amazon, Walmart and Target.
Most products, excluding Open Box items, are eligible for two-day free shipping. You can speak with a live agent by phone seven days a week from 4 a.m. to 9 p.m. PST. Live chat is available Monday through Friday from 4 a.m. to 8 p.m. PST and on weekends from 7 a.m. to 8 p.m. PST.
In addition to a wide range of products, Lamps Plus offers a handful of special services. For example, its online lighting design services lets shoppers call for free advice from a certified lighting and design expert.
It also has a price-matching policy. If within 60 days of your purchase you find the identical product advertised for less, Lamps Plus will match that price.
Lamps Plus cost
Lamps Plus inventory offers mostly mid-range pricing, although it has a handful of low-range and high-end products.
For example, the price of a full-size sofa ranges from $625 to $4,750. The majority of these selections are in the $1,000 to $2,000 range, which is considered an average price for a sofa.
A few Lamps Plus product price ranges:
- Chandeliers range from $23 to $18,500
- Floor lamps range from $24 to $4,000
- Wall mirrors range from $60 to $2,500
Most Lamps Plus products are eligible for free two-day shipping. Orders $49 or less charge a $5 shipping fee. Items that appear in the “Open Box” tab require specialized shipping costs based on destination, size and handling required. Some Open Box products require special delivery because they arrive pre-assembled.
Lamps Plus FAQ
Where are Lamps Plus stores located?
Most of the stores are located in the Southwest — specifically Arizona, California, Colorado, Nevada and Texas. There are a handful of stores in Washington and Oregon. Customers can also order online in the U.S. or Canada. International shoppers outside of Canada must spend $200 or more and pay by wire transfer.
What is Lamps Plus’s return policy?
Lamps Plus requires all customers to speak with a customer service specialist by telephone in order to get a Return Merchandise Authorization (RMA). Items cannot be returned without an RMA — even in the store. All returns must be made within 60 days of purchase, and all merchandise must be in the original packaging. The return policy excludes white-glove and blanket-wrap delivery items, which arrive pre-assembled, unboxed or made-to-order.
How are shipping costs calculated?
Most items at Lamps Plus are eligible for free two-day shipping. Items under $49 require $5 for shipping. Any additional shipping costs are calculated by size, weight, destination and, most importantly, the type of delivery required. Oversize items, pre-assembled furniture and custom order prices are calculated differently. Due to the special handling required, shipping on Howard Miller furniture and grandfather clocks is priced separately.
What is Lamps Plus’s warranty policy?
In addition to any existing manufacturer’s warranty, Lamps Plus offers an additional one-year extended warranty that covers repairs or replacements of the item. As with most warranties, the Lamps Plus One-Year Warranty doesn’t cover incidental damage; rather, it covers flaws in the materials or poor craftsmanship. In order to be eligible, customers must save their receipt.
What kind of payments does Lamps Plus accept?
American Express, Visa, MasterCard and Discover are all accepted on LampsPlus.com, as well as PayPal. Customers who wish to pay with a personal check or money order must call customer service to arrange payment. Purchase orders are accepted but must be faxed.
Is Lamps Plus legit?
In general, Lamps Plus is reliable and has good customer service with quick responses via phone and chat. Items found under the Open Box section offer deep discounts — sometimes as high as 70%. However, shipping on these unboxed items can often be high, particularly for rural customers. Because of the shipping prices, buyers might want to do a quick comparison before selecting Open Box products.
The company also requires all customers to receive a Return Merchandise Authorization from a live agent in order to return an item. Nonetheless, Lamps Plus retails a wide variety of products in various styles and with a range of prices, and the company sells high-quality products at reasonable prices.
Lamps Plus Reviews
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- 4,767,673 reviews on ConsumerAffairs are verified.
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- 4,767,673 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 14, 2025
Called to ask about replacing a remote for a fan purchased from Lamps Plus...... Waiting for someone to talk with me, then transferred to parts dept where recording said to leave my number and they gave me a five minute wait which turned into twenty minutes and going. I tried the chat after waiting that long and some wonderful person gave me my answer right away. Thanks so much for helping me resolve a problem that needed to be corrected so I can have my wonderful fan and light work again.
Reviewed Oct. 2, 2025
Website is easy to use to find desired product and pricing. Sale discounts noted and easy to apply. Great inventory of desirable pole lights. I was able to explore a large num. Navigating the website is incredibly straightforward, making it quite effortless to locate the specific product I was searching for, along with its corresponding price. The site clearly highlights any sale discounts available, and applying those discounts to my purchases has proven to be a simple task. I was particularly impressed by the extensive selection of attractive pole lights available in their inventory. I had the opportunity to browse through numerous designs that seamlessly complement the overall aesthetic I envisioned for my landscaping.
Furthermore, I found the pricing to be exceptionally competitive, allowing me to take advantage of a sale discount that further enhanced the value of my purchase. The pole light I ultimately chose harmonized perfectly with other lighting fixtures that are already installed throughout my home, creating a cohesive look. As a result of this positive experience, I fully intend to turn to Lamps Plus for all my future shopping needs and purchases of designs which fit well in my landscape design. The price is very competitive and I applied a sale discount. The product I selected matched other lighting fixtures already installed at my residence. I will uses Lamps Plus for future shopping and purchases.
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Reviewed July 13, 2025
Excellent customer service. I purchased a beautiful chandelier for my kitchen island and it went on sale shortly after I received it. Customer Service was so kind to extend me the sale price. Also, after ordering a ceiling fan I needed an extender pole, but the website would not let me purchase it alone, Customer Service created The cart so I could purchase the extender pole to go with the ceiling fan that I bought. The lighting I have purchased has been beautiful, great quality, best of all wonderful customer service.
We love hearing about positive experiences like yours, thank you so much for sharing your feedback! We hope you shop with us again soon.
Reviewed March 24, 2025
I spoke with Vivianna and she is and asset to your company. She was helping me with lamp shades that I was replacing on an order from your company in 2017. I now need to get white ones and replace the ones on those lamps. I replaced them with her help. I cannot speak about her enough. I love your company and always recommend it to my family and friends. Never will I shop anywhere else and what you have to offer is unbelievable. So much to select from. Again thank you and Vivianna.
Thank you so much for sharing your experience with Vivianna! She's a rockstar, and we're so glad to hear you had such a wonderful experience with her.
Reviewed Feb. 13, 2025
I was able to find measurements and styles easily. The Lamps Plus website made shopping easy as all pertinent item information was available. In addition, there is a chat option which would have been very helpful had I needed more information. To sum, the Lamps Plus site is excellent. I look forward to receiving a lamp that appears to be compatible with my measurement requirements in addition to fitting in with my current decor in the room in which it will be installed. At this point, I feel confident I can rely on Lamps Plus in the event customer service is required. I have shopped Lamps Plus some years ago, and had no problem with the merchandise.
We are happy that you had an easy time navigating the site, we appreciate your feedback.
Reviewed Oct. 16, 2025
2 years ago, I purchased a chandelier. It came defective, and already installed, still have it and still defective, an electrician wanted to charge me 400 to removed the damaged chandelier plus 400 to install the new one, I called you to see if you will be paying for the new installation since the one I got from you was defective, the person I spoke was super rude, he said that nothing was wrong with the chandelier, I even send pictures and videos, I hope to have better luck this time.. Since then I purchase 4 more lamps at Ferguson Home, I sorry I can't recommend you guys..
Reviewed Oct. 6, 2025
This is my second time ordering lighting from Lamps Plus. I have been very satisfied with my experience. We had a small problem with a lamp and their customer service was a joy to work with. Quality of their products is superb. Highly recommend this company.
Reviewed Oct. 6, 2025
I am a repeat customer who has always had a great experience with Lamps Plus. The selection and quality of the merchandise is amazing. Never disappointed. I definitely recommend their merchandise. It is packaged wirh excellent care, so there is not a worry about breakage.
Reviewed Sept. 23, 2025
Staff was very unfriendly. After we paid for our lamp, they made us wait 10-15 minutes before they got our lamp while they chit chatted with each other. We had to buy the lamp on the floor because it was only one left. They put it in a plastic bag. They said they had no boxes. Get that, a store that gets lamps in boxes had no boxes.
Reviewed Sept. 16, 2025
No response from any customer service team member regarding how we can fix this order confusion in extra attachment sizes. I then proceeded to order another attachment thinking that it was the correct size and then not only to find out that whatever units of measurement that is for your website is not in the Imperial system. That or maybe I am just crazy. My contractor told me to get a 24 Inch down rod and that's exactly what I thought I was getting but I guess it ended up being 24 centimeters? I don't know. I'm not even going to bother measuring it. I sent an email to one of your customer service representatives and never heard back -- I haven't bothered to call because I am afraid I am going to get the same type of experience.
Lamps Plus Company Information
- Company Name:
- Lamps Plus
- Company Type:
- Private
- Year Founded:
- 1976
- Address:
- 20250 Plummer Street
- City:
- Chatsworth
- State/Province:
- CA
- Postal Code:
- 91311
- Country:
- United States
- Website:
- www.lampsplus.com