Lamps Plus Reviews
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About Lamps Plus
Lamps Plus has both stores and an online site offering a huge selection of indoor and outdoor lighting fixtures, furniture, and home decor. Lamps Plus was founded in 1976 and has been named a Top 10 Housewares/Home Furnishings retailer by Internet Retailer Magazine and Digital Commerce 360.
Pros & Cons
- Free shipping on most items
- Fast chat and phone support
- High-quality products
- Big discounts
- Complicated returns
- Shipping fee on Open Box items
Featured Reviews
We recently ordered new lighting for our whole house, about 30 light fixtures in all, from Lamps Plus. We are so happy with the quality, they make our house look great. ... Great ...
Read full reviewI found Lamps Plus via Facebook and bought a beautiful fountain on their website. They have great selection with free shipping. I love their video on the fountains so I can get a ...
Read full reviewWhat is Lamps Plus?
Based in the Southwestern U.S., Lamps Plus is a large lighting retailer that sells quality lamps, furniture and home decor at mid-range prices. In addition to lamps, light fixtures and ceiling fans, Lamps Plus sells furniture like bar stools, sofas, desks and cabinets, as well as a variety of home decor items, including mirrors, fountains and bedding.
Lamps Plus has its own line of exclusive designs but also carries dozens of other nationally recognized brands. It also offers a line of products called “Open Box,” which includes items that have either been returned or displayed in stores; it sells these with discounts up to 70%.
Trade professionals are eligible for Lamps Plus Pro, a program that offers special industry pricing to designers, builders and architects. New homeowners may sign up for a one-time-use coupon of $15.
How does Lamps Plus work?
Customers can purchase Lamps Plus products through the LampsPlus.com website or in brick-and-mortar stores throughout the Southwestern U.S. and parts of the Pacific Northwest. Lamps Plus inventory is also available through large online marketplaces such as Amazon, Walmart and Target.
Most products, excluding Open Box items, are eligible for two-day free shipping. You can speak with a live agent by phone seven days a week from 4 a.m. to 9 p.m. PST. Live chat is available Monday through Friday from 4 a.m. to 8 p.m. PST and on weekends from 7 a.m. to 8 p.m. PST.
In addition to a wide range of products, Lamps Plus offers a handful of special services. For example, its online lighting design services lets shoppers call for free advice from a certified lighting and design expert.
It also has a price-matching policy. If within 60 days of your purchase you find the identical product advertised for less, Lamps Plus will match that price.
Lamps Plus cost
Lamps Plus inventory offers mostly mid-range pricing, although it has a handful of low-range and high-end products.
For example, the price of a full-size sofa ranges from $625 to $4,750. The majority of these selections are in the $1,000 to $2,000 range, which is considered an average price for a sofa.
A few Lamps Plus product price ranges:
- Chandeliers range from $23 to $18,500
- Floor lamps range from $24 to $4,000
- Wall mirrors range from $60 to $2,500
Most Lamps Plus products are eligible for free two-day shipping. Orders $49 or less charge a $5 shipping fee. Items that appear in the “Open Box” tab require specialized shipping costs based on destination, size and handling required. Some Open Box products require special delivery because they arrive pre-assembled.
Lamps Plus FAQ
Where are Lamps Plus stores located?
Most of the stores are located in the Southwest — specifically Arizona, California, Colorado, Nevada and Texas. There are a handful of stores in Washington and Oregon. Customers can also order online in the U.S. or Canada. International shoppers outside of Canada must spend $200 or more and pay by wire transfer.
What is Lamps Plus’s return policy?
Lamps Plus requires all customers to speak with a customer service specialist by telephone in order to get a Return Merchandise Authorization (RMA). Items cannot be returned without an RMA — even in the store. All returns must be made within 60 days of purchase, and all merchandise must be in the original packaging. The return policy excludes white-glove and blanket-wrap delivery items, which arrive pre-assembled, unboxed or made-to-order.
How are shipping costs calculated?
Most items at Lamps Plus are eligible for free two-day shipping. Items under $49 require $5 for shipping. Any additional shipping costs are calculated by size, weight, destination and, most importantly, the type of delivery required. Oversize items, pre-assembled furniture and custom order prices are calculated differently. Due to the special handling required, shipping on Howard Miller furniture and grandfather clocks is priced separately.
What is Lamps Plus’s warranty policy?
In addition to any existing manufacturer’s warranty, Lamps Plus offers an additional one-year extended warranty that covers repairs or replacements of the item. As with most warranties, the Lamps Plus One-Year Warranty doesn’t cover incidental damage; rather, it covers flaws in the materials or poor craftsmanship. In order to be eligible, customers must save their receipt.
What kind of payments does Lamps Plus accept?
American Express, Visa, MasterCard and Discover are all accepted on LampsPlus.com, as well as PayPal. Customers who wish to pay with a personal check or money order must call customer service to arrange payment. Purchase orders are accepted but must be faxed.
Is Lamps Plus legit?
In general, Lamps Plus is reliable and has good customer service with quick responses via phone and chat. Items found under the Open Box section offer deep discounts — sometimes as high as 70%. However, shipping on these unboxed items can often be high, particularly for rural customers. Because of the shipping prices, buyers might want to do a quick comparison before selecting Open Box products.
The company also requires all customers to receive a Return Merchandise Authorization from a live agent in order to return an item. Nonetheless, Lamps Plus retails a wide variety of products in various styles and with a range of prices, and the company sells high-quality products at reasonable prices.
Lamps Plus Reviews
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- 4,568,520 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 31, 2024
I have purchased many lights for my new build house from Lamps Plus. My husband and I are the General Contractors, Electrical Contractors, and the new owners of the home we are currently building. Lamps Plus has a great selection of lights to choose from for our new home! We haven't connected any of the lights yet but everything was shipped quickly and packed with care. Also, the lights are all beautiful and I'm looking forward to seeing them installed. I'll plan to have another review with pictures after installation of each one.
Thank you, great to see that, we hope to see you visit with us again soon!
Reviewed Aug. 12, 2024
I have come back to purchase from LampsPlus many times over the years. Their selection is unmatched, their search engine is user-friendly and delivers accurate results, and their customer service, on the few occasions I have needed it, has been great and very accommodating. I can only recommend them highly.
Thank you, we appreciate hearing that, great to hear that our site was easy to use.
Reviewed Oct. 3, 2024
We are first time customers and were amazed by the amount of selections to choose from. Since our home is located on coastal waters, there is always the challenge to find "sea-worthy" products. We quickly found the perfect modernized style for updating our home, both outside and inside. The website is very easy to use and we were able to tap in the exact style, size, color, and space usage to find the most appropriate fixture. There is an option to purchase "open box" for a reduced price that is backed by the company with a return policy if there is anything that doesn't work. The prices are right and fit our fixed income. We look forward to replacing a number of exterior and interior lighting fixtures. The quality and longevity will certainly add a better value when we decide to downsize. Even, then, we will be ordering from Lamps Plus. We look forward to receiving our order.
Hello Herbert, thank you so much for the positive feedback. We value your support and look forward to assisting you with future purchases.
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Reviewed Aug. 27, 2024
I had an excellent experience with this website, and I’m highly satisfied with both the product quality and the timely deliveries. Every aspect of my interaction with them, from browsing to receiving the products, was seamless and efficient. The team’s commitment to providing great service truly stands out, and I appreciate how attentive they were throughout the process.
The products I purchased, especially the Indian Idols and glass items, are simply fantastic. The Indian Idols are not only cute but also beautifully crafted, adding a unique charm to my space. The glass items are extraordinary and have brought a stunning elegance to my decor. Their intricate design and high-quality craftsmanship give my home a distinct and sophisticated look.
Overall, this has been a wonderful shopping experience, and I couldn’t be happier with the service and products. I will definitely recommend this website to my friends who are looking for unique and high-quality items. Kudos to the team for their dedication and hard work in providing such exceptional service. Thank you for making this a delightful experience. I look forward to shopping with you again!
Thank you so much for the great feedback! We hope you shop with us again soon.
Reviewed Aug. 26, 2024
Recently bought two matching chandeliers and today bought another one for over my dining room table. I have to say the selection is huge and the filters are very helpful in narrowing the choices down. It's always a little hard to tell from pictures, but the first two chandeliers are even more beautiful in real life. They are going to look great in my living room. The website is very easy to use and the shopping experience was excellent. Lamps Plus is a great source for lighting. I have received no incentive for this review, I'm just a happy customer and I think they should be recognized for their excellence. Thanks Lamps Plus.
Hello Susan, thank you for taking the time to provide feedback about your purchase! We appreciate you shopping with us.
Reviewed July 1, 2024
I am writing to express my utmost appreciation for the exceptional customer service provided by Robert A. from Lamps Plus. His professionalism, knowledge, and dedication to customer satisfaction are truly commendable. Robert demonstrated an impressive understanding of your product range, specifically in relation to fountains. He was instrumental in assisting me with the exchange and return of an old fountain, and the purchase of a new one. His guidance was invaluable, making the entire process smooth and hassle-free.
What stood out the most was Robert's ability to listen. He took the time to understand my needs and concerns, and addressed them with patience and empathy. This level of service not only exceeded my expectations but also reinforced my trust in your brand. In an era where excellent customer service is a differentiator, Robert is a true asset to your team. I believe his actions should be recognized and rewarded, as they embody the values of Lamps Plus. Thank you for fostering such a supportive and customer-centric environment. I look forward to continuing to do business with Lamps Plus.
Thank you, great to see that, we hope to see you visit with us again soon!
Reviewed March 9, 2024
When I was deciding on lamps for my project, your chat staff were really helpful and pleasant. They checked special order requests and installation options. Although they weren't sure about changing plug in lamps to hard wired, I was able to find this information on the web - and the answer is YES. So yeah you can share this with your CS representatives.
I hope I love my lamps. I loved being able to customize the striped one - and it took me a while to realize that my versions were saved in popular colors when I thought those were pre-set options. So maybe you could have a, "save your designs," button - or say - your recent designs or something. Won't see them for a few weeks installed but hope I love them!
Hi - thank you for all the feedback and for sharing your tips, we appreciate hearing from you!
Reviewed Nov. 30, 2024
Lamps Plus website is very easy to use. Pictures and descriptions are very clear, and there are always good deals. We were looking for a particular sconce, and we not only found it on sale, but we saved even more money because it was open box! And this is not the first time we have had a great experience shopping at LP! Thanks!
Wonderful to hear that you had a positive experience! Thank you for the feedback.
Reviewed Nov. 29, 2024
One of the 2 products was $204.60 (the other was $79.99). I was entitled to the CYBER50, which reduces the $204.60 by $50. When I tried to apply the CYBER50, I received a statement that the CYBER50 was already applied and the discount would be applied upon checkout. I was not given the discount I deserve. Please correct this. Thank you.
Hello Barbara. Thank you for shopping with us, we're very sorry to hear the exclusive promo code offer wasn't applied to your order. Unfortunately, the lamps are not eligible for the discount offer. The Lagos lamp is a special order item that ships directly from our vendor. Due to price restrictions, exclusive Lamps Plus promo code offers can only be applied to Lamps Plus exclusive items. Please review the codes terms and conditions or if you have any questions, please feel free to contact us.
Reviewed Nov. 25, 2024
The employees are helpful, knowledgeable, great senses of humor and it is evident they love what they do. Their products are fabulous and their customer service is topnotch. Buy your ceiling fans and other lighting needs from them versus anyone else who sells those products, you'll see the light of my insight when you do.
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
Reviewed Nov. 24, 2024
Despite purchasing 2 fans and 2 wall kits thus far (approx $900) I received no discounts from you. You have my email, so why am I not getting a discount. Love your products. Please apply my discount to my credit card. You constantly advertise to join and I'd get a discount and have been your customer for a while now.
Hello Fadi, we are often offering coupon codes, sales, and promotions. Please contact us if you have had any issues applying a promo code, our team would be happy to help.
Reviewed Nov. 23, 2024
Why make a big thing of offering a welcome code $30 off first order and then not stand by it? When tried to enter the code it did not get accepted. I placed the order as I wanted the merchandise but unlikely to place a second.
Coupons are not valid on certain brands that do not allow discounting, or on sale items. If you contact our customer service team they can help you out and get the code applied to your order if need be.
Lamps Plus Company Information
- Company Name:
- Lamps Plus
- Company Type:
- Private
- Year Founded:
- 1976
- Address:
- 20250 Plummer Street
- City:
- Chatsworth
- State/Province:
- CA
- Postal Code:
- 91311
- Country:
- United States
- Website:
- www.lampsplus.com