Lamps Plus Reviews

We are first time customers and were amazed by the amount of selections to choose from. Since our home is located on coastal waters, there is always the challenge to find "sea-worthy" products. We quickly found the perfect modernized style for updating our home, both outside and inside. The website is very easy to use and we were able to tap in the exact style, size, color, and space usage to find the most appropriate fixture. There is an option to purchase "open box" for a reduced price that is backed by the company with a return policy if there is anything that doesn't work. The prices are right and fit our fixed income. We look forward to replacing a number of exterior and interior lighting fixtures. The quality and longevity will certainly add a better value when we decide to downsize. Even, then, we will be ordering from Lamps Plus. We look forward to receiving our order.

I had an excellent experience with this website, and I’m highly satisfied with both the product quality and the timely deliveries. Every aspect of my interaction with them, from browsing to receiving the products, was seamless and efficient. The team’s commitment to providing great service truly stands out, and I appreciate how attentive they were throughout the process.

Recently bought two matching chandeliers and today bought another one for over my dining room table. I have to say the selection is huge and the filters are very helpful in narrowing the choices down. It's always a little hard to tell from pictures, but the first two chandeliers are even more beautiful in real life. They are going to look great in my living room. The website is very easy to use and the shopping experience was excellent. Lamps Plus is a great source for lighting. I have received no incentive for this review, I'm just a happy customer and I think they should be recognized for their excellence. Thanks Lamps Plus.

I am writing to express my utmost appreciation for the exceptional customer service provided by Robert A. from Lamps Plus. His professionalism, knowledge, and dedication to customer satisfaction are truly commendable. Robert demonstrated an impressive understanding of your product range, specifically in relation to fountains. He was instrumental in assisting me with the exchange and return of an old fountain, and the purchase of a new one. His guidance was invaluable, making the entire process smooth and hassle-free.

I went to the store to order and found that the lights I want would take a long time to ship. While wondering what to do the sales rep found me a fine replacement that would ship much sooner. In fact my order arrived 3 days sooner than the estimated range of delivery dates! I then realized I had forgot one light. I went online and I easily found what I was looking for.

I should have got a discount with is order, no option was given at check-out. The $30 offer was not given, even though I signed up. My cell phone text I received did not apply. the item I order was not on sale. I did get free shipping. If I'm going to order anything more for my new home, Lamps Plus needs to do better.

I ordered two counter stools that were hard as rocks when you sit down on them. One chair never removed from the box. The other chair was only partially removed to try it out. Awful to sit on. Called Lampsplus to start my return process. I was told that I have to pay $220 for the return! That is a 35% return fee that they get to keep off of my total order. That is disgusting! Wayfair would never charge their customers that much for a return! Never again will I order from them and I will be telling EVERYBODY about my experience.

There was no means to apply the $30 welcome bonus to the order. There should be a clear way to do this. Please avoid this deceitful practice. I would like you to credit the card that I used the promised $30. This credit factored into my purchasing decision, so what should have been a good customer experience has backfired. Thank you.

I haven't received my order yet. However, I purchased from Lamp Plus before and I had a great experience. I am sure the experience will great again. This time I bought outdoor lighting, wall scones in different sizes, they look beautiful, and I got a discount. I will update this review later when I receive my order.

I spoke with Vivianna and she is and asset to your company. She was helping me with lamp shades that I was replacing on an order from your company in 2017. I now need to get white ones and replace the ones on those lamps. I replaced them with her help. I cannot speak about her enough. I love your company and always recommend it to my family and friends. Never will I shop anywhere else and what you have to offer is unbelievable. So much to select from. Again thank you and Vivianna.