Home Depot Reviews

I have not experienced a level of incompetence and perhaps intentionally dealing in bad faith. I am so sorry I chose the Glendale Arizona Home Depot store to purchase a refrigerator. I went in this past Saturday to purchase a refrigerator to be delivered to my home. I was told at the time the delivery would take place 4 days later on that next Wednesday. Fine. On Tuesday I received a text stating the delivery had been moved to the following week on Tuesday. I called the store and spoke I guess with the Store Manager. I guess. He did sound real eager to help, but he passed it on to a person in the appliances department.

If you order online an item Home Depot has on hand at the warehouse, you're ok. But if you order a product that is only available online, it means they use other companies. There is no control over whether you will receive it or not; there is no way of assuring the quality of the product either. I never received a refund. I haven't heard from the vendor.

HomeDepot.com is great - if you like getting charged for your full order immediately, getting half of it on time, being scheduled for a delivery that never comes, having half go missing for weeks, spending hours on the phone with the useless support line where you are told you will get a follow up phone call or email that never come, and being promised resolutions that never happens! Ineptitude on a new level!

I recently purchased an LG Front Load Washer and Dryer from Home Depot. Big mistake!! I should have been alerted by red flags of ridiculous 48-hour return policy and very short 1 or 2 year warranty for a major appliance. To begin, there appeared to be a discrepancy between pricing on website and in-store advertising. After hashing it out with clerk, it seemed to work out, but very confusing. Next, would not price match with store they asserted was discount store. Also, free installation a joke as it seemingly only applies once you purchase over $200 "installation package" though that was never explained. Though I advised clerk I had some of the items at home, I was told installers had to use items on truck for safety reasons. Apparently, that's not true because installer was going to use my materials until I asked for refund. (Fyi - various invoices were also confusing but seemed to come out to same total. Feels like a shell game.)

The experience I am about to relay I have found to be typical of Home Depot's level of service. My mother and I are renovating her home and were in the market for a vanity. We found one at Home Depot and set up a delivery. The vanity ordered was 30" and it was delivered to the home. After delivery we noticed it was too large and needed to exchange it for a 24". We called and spoke to customer service who told us this exchange would need to be done in two separate orders. The replacement was shipped and received. However, when the delivery drivers arrived they claimed there was no one at the door to meet them and provide access to the space. So they left.

Unfortunately Home Depot will lie and say anything to get you to sign a contract, and then slowly drive you insane with their incompetence, ineptitude, and corporate willful stonewalling. To be specific, my husband and I spent over $9000 for 3 custom closet organization units. From the beginning when we tried to contact them, they did not answer. We only had three days to cancel the contract and everyone was vacation (it was end of december). 2 of the closets have been built with A LOT of problems, and issues that have not been resolved. The third closet has not been built, but parts of it have been torn off.

Placing an order on the Home Depot website is a waste of time. As a result, you’ll receive an email about the cancellation of your order. Moreover, the refund process is unacceptable—it takes about 10 days!

I ordered polycarbonate ridge caps over a week ago. They were supposed be at the store between March 25 to 27. Finally they said there is a delay and won't be available until March 30th. They were a no show. I contacted customer service and finally got someone at the local Home depot to call. They said the ridge caps would be delivered the 31st. Well they finally got to the store for pickup. If I had originally gone with delivery which I always do. They would still be late but at least I wouldn't be having to go to the store. I've never had any delays like this before. I'm very disappointed.

After 40 years of doing business it seems the Home Depot forgot how they got this big. Customer service is horrible. They can't even take care of a customer when they need help. Called store manager 4 times. Still waiting!! Executive team members not qualified to handle problems. Customer service is no longer.

Sat. 3/28/26. Brought in 3 lights for 3 different types of lighting sources. All were basic candelabra Max 60W type "B" 1.) 2 sconces; 2.) pendant & 3.) kitchen chandelier. Each had their own purpose (practical & mood). Walked into store 10:30AM & asked rep in paints to call someone over - who never materialized. Saw another employee (got all lit because it's like 'OMG! A live person); as he whisked by quickly I asked him to call someone over, "Yeah, sure," he said. Another rep walked down the aisle; I was like, "hey, are you here to assist," & this was his exact statement: "No. I'm in plumbing. I don't know anything about electronics. I'll have to call an electrician over to help you." Thought, "are you ** kidding me?" & steps o/of aisle to call someone. Comes back & says, "I can't reach her. She's probably on her 2 or 3 hour lunch break. She does that & just leaves the department empty when she's not on a 1hour break."

After paying for a professional door installation evaluation, where the installer measured my rough opening, I ordered and paid for a $ 2000 custom door. At that time I was told the door would be installed in 6 - 8 weeks. After eight weeks I contacted the store to inquiry when the door would be installed and learned the following:

Good Morning Mr. **- As a faithful customer of Home Depot, I am writing to you for your assistance on an still on-going nightmare that started on March 2. And as of this e-mail, I have not awoken from the nightmare. On Home Depot, I ordered a DreamLine Encore 56 to 60 in. x 58 in. Semi-Frameless Bypass Tub Door in Oil Rubbed Bronze.

Working with the online services department at Home Depot has been a complete nightmare. Never again will I order anything from Home Depot's online services. So frustrating and disappointing. I thought I was ordering a product from Home Depot, but as soon as I was through the ordering process and had questions about delivery, etc., I was told it was out of their hands and there was nothing they could do about it. If that's the case, next time I'll order directly from the manufacturer! I tried for a week to stop something getting delivered and it still go delivered (very large order). This is not customer service.

About half the time I go in there are no people meaning the check out lines. Only self checkout...when I enter and see no one at the register I go elsewhere, today I sent $950 at Big C in Schoolcraft and another $300 at Kendall Electric because you are too lazy to open a cash register.

We purchased a complete Kraft Maid kitchen (cabinets). They were delivered with little packing material, thrown end over end off the back of the truck and upside down. Almost all of the doors were damaged, scratched, gouged, poor finish. One cabinet was cracked. The area rep for Kraft Maid came to see the damage and supposedly ordered replacement doors and cabinet. That was the last we heard from Mark. We've gone to Kraft Maid and Home Depot. To date, no action to make us whole. Very poor customer service. I would not recommend buying kitchen cabinets from Home Depot.

Bought a Samsung washer and all it has done is spin and shake then say unbalanced. So I called the HD that I got it from, waited 40mins to get hung up on. So then I called the corporate customer service line and they did the same thing. So I'm taking my business to Lowes where they actually care about the products they sell. My advice, stay away from Home Depot, it's a dead end.

The appliance department at the Grant's Pass Oregon location did not help me exchange a brand-new refrigerator that wasn't working correctly. Four months without a freezer. Call after call for help. Nothing. They have lost my business. I have been a customer for over 30 years. This is my second bad experience at this specific location.

Talked with associate Thomas about filter for my A/C. He took over to where the filters was. Explained to me about the different types. Very pleasant and helpful and professional and very knowledgeable. He took his to make sure I got the right one. Thank you so for your patience with me. The Home Depot on March Ln in Stockton, CA.

If you use a gift cert at Home Depot and then want to return that item. Home Depot INSISTS in giving you yet another gift cert for the refund amount. They will not refund back on the gift cert you have. The worst part is they INSIST on getting your Driver's License so they can tie the new gift cert for the return price to your Driver's Licenses. One cannot return that item if they do not provide their Driver's License!!! If a customer has their receipt, it shows they purchased with a gift cert, how can they insist on making a customer provide their Driver's License to make a return??? This should be illegal!!! WHY is Home Depot invading good customers privacy. My next question is how long is Home Depot keeping my private data and 2) how is Home Depot keeping my data safe? There is enough Personal info to hack that well, Home Depot is NOT in the cyber security business. Beyond that the staff is just nasty about it.

I visited the Store in Hialeah Florida off Lejune Road. When I walked the Store the ** Lady name that Starts with Al was useless because I asked her for the lady that Sits at the Pro-Desk and her reply was she didn’t know where this lady was, and she and some of the others on the phones, speaking Spanish and on the Phone while I sat at the Desk and waited and it took a while, so I asked the young lady Mrs. ** and she got on the speaker phone and located the person I needed to speak with. Great Job ** and some of the others that was speaking Spanish to each other and wouldn’t help should go back to Training and probation. I would recommend the Store because Of **.

Shopping in this huge store would have been a nightmare without helpful staff. Employee Amy overheard us asking for a specialty garden item as she was leaving for the day then showed us where these advertised were located. Likewise, Manager Mario said he wanted to hear how impressive Amy was, despite he was leaving for the day. Checkout staff Amy made sure we had everything we needed as we checked out. We told her how Kevin not only helped unlock paint after showing us alternatives to the screws my friend's partner asked us to buy. We relayed this when telling him to decide because they no longer carried the ones he wanted, so he could decide. These people are a treasure and made this Home Depot feel like a Nordstrom for tools. Thanks.

Is this one of the stores closing? I hope so. The asset manager a few years ago had me arrested for suspected shoplifting. Funny thing now looking back was the girl at the self checkout rang everything up. The asset manager said they seen a large box under my armpit. Really?? When I asked to see the footage they said no. Then when the city cop put me in the car he said I was being arrested for having a bad attitude. I shit you not that’s what he said. Oh no body cams. Big surprise. Ice thought about suing them many times. The DA ‘s office deferred prosecution indefinitely. Another big surprise. I’m a vet so not everyday is roses and rainbows but I am not a thief! In fact I don’t owe anyone a dime in this life. The asset manager is a criminal in this store. Look up Home Depot scams it will blow your mind what customers say.

Spent over $10,000 this month there. Bought the wrong size dishwasher and they only give you 48 hours to return appliances so I'm stuck with a $700 dishwasher that I can't use. I'm sure I'm not the only customer to ever have had this problem.

My wife ordered a vanity online from Home Depot a week ago. Unbeknownst to us, Home Depot outsources the delivery of online purchases to Central Transport. She then received an email saying the delivery was scheduled to be delivered between 2-6 Thursday January 29th and that we would receive a call from the driver when he is an hour away. So, you can imagine our surprise when the delivery driver showed up at noon and without any notice.

Make sure whatever purchase is correct because seeking help in the store or online is next to impossible. Getting help assistance and if you do the person had no clue what to do. Will never purchase any expensive again.

I live in Richmond, VA and bought a generator just before the big snow/ice storm hit because I was afraid I would lose power. Thankfully, I did not, but when I went to return the generator, I found out that there's a 7 day return policy for them. Today is day 9 and the first day I could get out to do the return. I called the store and the corporate office and got the same story..."so sorry, I know there was an ice storm and you were unable to get out, but the terms are the terms." I get that there are terms, but there are also extenuating circumstances and I'm now out $900 that I can't afford.

I am writing regarding a recent delivery that did not go as instructed and has created a significant issue for me. My order was first canceled without explanation and then later marked as delayed. Wanting to prevent any problems, I contacted customer service multiple times and even visited the store in person to ensure the delivery driver would call ahead. My building requires front desk approval for large deliveries, and I was assured this would be noted. I was also told to closely track the order and be available at the delivery time, which I did.

I purchased a GLACIER BAY COMMODE made only by HOME DEPOT. The commode imploded while no one was there. Water damages occurred over 85% of home. We INCURRED $29,000.00 IN Damages to the home due to this unfortunate incident. We contacted HOME DEPOT in an ATTEMPT TO BE REIMBURSED THE DEDUCTIBLE IN THE AMOUNT OF $2450.00. We were offered $50.00. AS a Contractor/Home Builder I have purchased THOUSAND OF DOLLARS PER YEAR FROM HOME DEPOT YEARLY. I was simply devastated because this occurred on my MOTHER'S HOME WITH ME AS CONTRACTOR. So this leaves my COMPANY to restore the Insurance deductible to the consumer. THIS INCIDENT occurred IN MAY 2025. The home has been restored, No THANKS To HOME DEPOT. I SHOP NOW AT LOWE'S AND OTHERS FOR MY HOME BUILDING NEEDS...

Home Depot in Albuquerque, while reflective of all Home Depot, is substandard at best. The staff and employees are lazy, rude and unprofessional. This store meets employees park anywhere blocking actual parking spaces. Additionally, the store doesn't have the products I want. I typically have to order to have the product delivered. For that reason, I usually order from Amazon. If I'm ordering for delivery, I'm going to order from a company that focuses on online sales, customer satisfaction, and delivery. Home Depot sucks. At least it's better than Lowe's.

Home Depot delivered a defective refrigerator to my house today. They took the old refrigerator away. I was told I could return this one in 48 hours. When I open the refrigerator door it drops down onto the floor. The only way to close it is to reach inside the door lift up on the Shelf and then almost shut it and at the last minute quick pull your fingers out so you don't injure them and then slam the door shut. That is what I have to do every time I open and close the refrigerator. Instead of sending somebody out to repair the door they said they can only replace it and they make me wait 6 days for a replacement.

Last fall our 41-year-old Rheem water heater finally died. I ordered a replacement. It came and was installed. Only four months later it began leaking. My installers came out twice and worked on it but it still leaked. I dreaded calling Home Depot, expecting a long, hair-pulling process. Finally, I placed the call. She asked a few questions and quickly determined the issue was a factory defect. She said one of their contractors in my area would call within 1 business day. The installer called shortly after I hung up with customer support. He came an hour or so later, verified the conclusion, removed the tank and returned the same afternoon with a new tank, which he installed. I was pleasantly surprised at the lack of hassle in getting the faulty water heater replaced under warranty. I had not sent in the original warranty paperwork and feared HD would use that as their out. She never even asked about it.

I bought a snow blower. 2 hrs later decided to return it back at a store near me instead of driving 45 minutes to the original store. The staffs. Just open my box and say I has to returned it to the original store where I bought it after they cut open the box. This just pure customer service. The ticket said I have 90 days to return. I won't buy anything from Home Depot from now.

Never again! Ordered 4 window with installation for $11000. They installed only outside part and nothing for inside frame. Called them 2 months and finally they wanted additional $300 for each window! Customer service did nothing!!! Save your time and money - do your business with somebody else!

Two months in a row, when paying my bill online on the web page it did not go through though I got a thank you on the page. The first time they took off the fee, the second, no. All previous payments had been well on-time or early. I went through with a person on the phone and paid it, she heard me say fifty bucks which is more than my payment. I talked through it as I was paying, then next day, the whole card was paid. That is not what I put in or discussed with her. Not sure what is going on with Home Depot/Citi, but they are seriously faulty.

Home Depot store number 2001 in Merrillville, Indiana. I was having a door shipped to Home Depot on a warranty claim. They knew the size of the door and I wanted to see how much I could get the door delivered for and installed, they told me after disconnected five times in a row trying to get through to someone in storm doors installation or warranties being transferred around and cut off. I asked to talk to the store manager and I did. They told me they'd have to come out to give me a quote on the door size, which they already knew the door size since it was being ordered through them, and also charge me $79.99 if I wanted it delivered besides whatever cost they were to charge for installation.

Bought a dishwasher in November for a Christmas gift. Dishwasher arrived just before Christmas. Paid for install, but they did not install it. They did not have the appropriate parts kit available on the truck (install parts kit was paid for at time of purchase). Dishwasher didn't function and needed returned. Replacement Dishwasher was delivered in mid January.

I will never step foot in GLENDORA HOME DEPOT AGAIN. This has the worst customer service. I waited and waited for help after having a register associate call to verify the PA for help, I got tired of waiting and left to a near by LOWE'S. If I EVER need to go back to Home Depot Covina will be there. Even managers don’t answer, I asked for store manager “Joe”. Was off, at least that what I was told. They need help in skills. As I was waiting I was able to see 3 colleagues laughing and joking. Never again HD Glendora.

I have always liked Home Depot, but will no longer be going there. I was hoping to buy carpet there. One employee said they did free install so I picked out carpet but was informed by Kim I had to pay for install so I went to Lowe's. So Home Depot calls me back saying they have a sale and now instead of paying the 5300 it would only be 3850.

Live in rural area 50 miles from a HD store. Ordered something online, HD website said it was in stock at the store with free delivery to my zip code. Charged as soon as the order was placed. Thirty minutes later HD sent email cancelling the order, said it wasn't in stock at that store. They just didn't want to deliver it 50 miles for free. Said refund processed automatically and would take 3 to 5 days. No refund after 10 days so called 800 number and spoke to someone in India. She said I had to go to the store 50 miles away to get the refund and there was nothing she could do.

Home Depot credit card is a very poor choice. Their customer service is not very good. I misplaced my card and call for a replacement. Took a while to get a real person who was not very helpful. I asked to receive my card within 5 days which is longer than other credit card companies take. They do it in 2 to 3 days. ** said 20 days and nothing he could do about it. I said my thoughts and wouldn't be happy. He could have cared less. I recommend using other cards which is what I'm going to do. When and if a new card arrives, I'll file it appropriately.

What a joke, 48 hrs to return a all in one washer & dryer. FALSE ADVERTISING ALSO, I will be suing. The LG, can't handle a small load, it takes 6hrs to do and it wrinkle up all my clothes and my wife's. $1000.00s of dollars of clothes ruined, went to Home Depot. Didn't help, said its LG problem, went and had a tech come out, still having problems. $2000.00.

In November, the door from the kitchen to my basement completely died. The house is over 100 years old and nothing is level so I decided to have a new door professionally installed. Home Depot said that they could do it and they had me use their millwork apron people. The person on the phone never once said that I could go to my local store and do the exact same thing. Multiple times I said that I found it very difficult to do it over the phone and I would feel better talking to someone in person. Miguel on the phone told me that that was the way it was done. I was told my door would have to be special ordered after it was measured. I paid for everything in advance. Then I found out that the order had been written up incorrectly. I was somehow to blame for all of this according to Home Depot. The door was on one order and the installation was a second order so the two parties involved were not communicating with one another.

Ordered a large tool chest on 12/13/25 to be delivered on 12/19/25 in time for Christmas. On 12/19/25 I received an e-mail it was delayed and would be delivered on 12/31/25. On 12/31/25 I received another e-mail that it was delayed As of 1/5/26. The only information I get is I will receive an e-mail when it is scheduled to be delivered.

I go in to purchase some treated lumber which is stacked above my reach. I have an employee to look at me and see I need help. I threw my arm up to motion help was needed. I didn’t want to yell. He looks directly at me and turns around and walks away. After struggling for some time trying to reach the items needed I gave up and decided to leave the store. As I’m walking up the aisle to leave the same employee walked up and asked if I needed help. I replied to him, "Not Now" and I left the store. I won’t return and give my money where you cannot get help when needed so if I have to drive extra time I will just to get better customer service. All these retail employees should understand that without the customer spending money they would not have a job They would not be needed.

I placed an order based on the LIE that it would be delivered today, after I paid, Home Depot scamming fraudulence alerted me that my order will come tomorrow on a federal holiday, not today like the website stated. I then called customer service to be lied to again! Home depot is a fraudulent business that makes false shipment/delivery dates to manipulate paying customers into paying for services they have no intention on honoring!

Danny at Madison #720. I wanted to share how absolutely wonderful Danny was during my recent visit. I came in for a truck rental reservation after having one of the worst weeks, and due to circumstances on my end (not Home Depot’s), there was an issue with my reservation. Danny immediately recognized that I simply needed to be taken care of, and he went above and beyond—not just as a customer service representative, but as a genuinely kind human being. His patience, understanding, and willingness to help made all the difference. Honestly, his treatment of me completely turned my week around. Danny is a true example of what exceptional customer service looks like, and I sincerely hope this store knows how lucky they are to have him.

I gave my Daughter a Home Depot Gift Card for some home improvement projects at her new home. When she tried to use the gift card, the PIN was missing after she scratched off the covering. She was told "if you don't have the original receipt there is nothing we can do". So she called me and I texted her a copy of the receipt. They then told her to call the customer service number, and get the PIN. She called customer service, and was told that they could only give the PIN to an associate. When she tried to had the phone to the associate, they told her "don't push that phone at me". After several minutes of abuse, my daughter left.

This was my worst ever online shopping experience. Delivery was promised twice and finally came through on the third attempt. Three days were wasted, just sitting around. Wed Nov 26, 2025 Payment made for washing machine. Mon Dec 1, 2025 Original delivery date, which allowed for being out of town. This had to be changed two days before the delivery date as we realized we wouldn’t be back in time. Fri Dec 5, 2025 Rescheduled delivery date, asked for by us, nothing earlier was available. My partner was contacted at 7am telling her the fridge was 20 minutes away. She rang back a few times unsuccessfully and the fridge was not delivered. Numerous calls made to reschedule delivery. No explanation was offered for why the machine wasn’t delivered.

The store has no concept of customer service and it is not surprising that there are financial issues. I went in to buy a snow blower and asked for assistance. An employee requested an employee respond to the dept. After 10 minutes and a no show I asked for a manager but he was too busy working returns. I left for Lowe's to buy the snowblower.

Date of Experience: December 2, 2025 Order/Case Reference: Executive Escalations Case #**. I am sharing this review to warn future customers about a catastrophic failure in The Home Depot's delivery and customer service system.

Beware: Home Depot sends all “Need help fast?” emergencies to a 2.0-rated installer with several hundred bad reviews and BBB complaints, and instead of standing up for the customer they make an insulting offer and ask you to sign a gag order so you don’t write bad reviews when the job is done poorly I called Home Depot’s “Need help fast?” number because I had water under my heater, assumed that meant I needed a new water heater, and needed urgent help. That number goes straight to Delta Mechanical, shown as their installer and “100% backed.”

I visited Home Depot at 14000 Georgia Ave Aspen Hill MD 20906. I was greeted by an employee name ** who works in the Lumber department. I was very delighted to meet him. He explained the difference of the type of Sealant I needed and how it works. ** is very knowledgeable of his position and is very involved with what he does. He exemplified a passion of how the tools of what is needed to give you the best results. He was patient and courteous w/me as this was my first (1st) learning about the best Sealant needed for the job I needed to do. Thank you, ** for your caring personality and knowledge. It means a great deal to know we have employees who care to assist with your needs.

I ordered a washer and dryer set for delivery on Dec 4. They gave me the window of 3 pm to 7 pm. I requested it to be during the earlier half, as I had an appointment at 6:45 pm that was scheduled before the delivery window was given. I DID NOT request to move to a different date in any of my communications and they have a button where I could have requested to move at any time. The last update I had was that the set would have arrived between 4:49 pm and 5:49 pm, which was later than I wanted, but still acceptable. A few minutes later, the delivery was moved to December 8th, which is not a date I wanted nor selected nor requested.

We purchased a new washer and dryer over two weeks ago. They were delivered but without the part needed to stack them so they set them in our garage and scheduled a delivery for the next Tuesday to bring the part and install the washer and dryer. They were supposed to be here yesterday by 6:00 pm but no one showed up and not even a phone call. We are back on hold with them this morning and refusing to hang up without getting any solution. They are saying it will be another week. In the meantime our house is upside down trying to keep everything ready for them. I am beyond angry and will be contacting an attorney if we don’t get any help today. Two weeks is way too long to get a part delivered and installed. It will be three weeks if we have to wait until next Tuesday. They should pay for someone to do our laundry.

I rented a Home Depot covered truck from Anna Tx. They will not let you rent, unless you have a cell phone. That was kind of weird to start with. Then you have to take your picture with your phone and take pictures of your drivers license. They must be using a third party to check up on you. Then they charge you if I am not mistaken like almost $1000 to your credit card. You get most of it back so long as you bring the truck back. I don’t as a-little upset about the phone and deposit policy but I was in a hurry so I went along with it.

Came me and Orlando was scanning my items without charging me. Jason the retail Supervisor was not helping. Didn’t apologize to me. Rushed me off the phone. I can hear him saying, "Yeah huh." Bad service and rude. I will never ever shop there again. Bad service.

My online order is lost in space and the "customer service" rep I spoke with gave me no information and hung up on me when I asked to speak to a supervisor. Unbelievable that this company is still in business.

I ordered two vanities in error and tried to cancel one of them after 10 mins. I was told it was too late tying up almost 2k additional funds. I spoke to the local store three times and was told I’d have to refuse them upon delivery. Today I spoke to Jake, who ended up being a manager, who bend over backwards to assist me, even giving me the tracking numbers and a number to try to cancel one of these vanities. This is what customer service should look like. They need 10 more just like him! People that actually do their jobs!

Not happy with Home Depot, purchase a new garbage disposal, it did not work. Was installed and uninstalled at my expense to contractor. It was returned. I purchased another garbage disposal, installed by contractor, used it three times, and second garbage disposal broke again!! I had to pay the contractor to install and uninstall a second garbage disposal. At my expense.

Ordered a refrigerator and freezer. Was to be delivered today. Had bad experience with Lowe’s as they kept rescheduling delivery so cancelled order and came here. Assured they used a different delivery group than Lowe’s. Was given a number to call if any problems at all and they would take care of it. Well that was a bunch of BS. This is the 3rd time I have unloaded my refrigerator that is not cooling right and I am sure this is not helping to unplug and plug back in, and I STILL HAVE NO REFRIGERATOR OR FREEZER!!!! It is ours and we paid for it. The truck comes and starts to back up and nudges some gravel and stops. They then say they can’t make it up. Will not even try to come up forward.

Cashier at highland hts, Ohio store took an attitude when I asked why the self checkout called for assistance. I had already scanned all the items. She answered, “I don’t know. It’s not my fault!” Then she said, “ you asked me, so I told you!” I asked for a manager. She pointed to the service desk. I asked for her name, she answered, “I don’t have one”. Asked her if she was born with a name, she said no. How ridiculous! Talked to a manager about her attitude. Found out later from the receipt that her name was Roxann. Watch out for her if you go to that store.

We placed an order for a shed and the wrong shed came. After talking to customer service and Carry the manager at the customer service call center with the ID number **, she told me that the order was placed incorrectly by us even though I was reading her the email of the correct order. She was unable to give an explanation as to how they got the wrong shed here. She also did not want to process my refund for $4000 saying why can’t I just re-order the same shed today and then equivalently spend $8000. She was very rude. She raised her voice at me and only stopped when I returned with the same type of attitude. This is completely discouraging to deal with somebody like this at a higher management level. I will never ever walk into a Home Depot store or place any orders through Home Depot because of my experience with the manager at the call center for customer service who is named Kerry. I will go anywhere else but to Home Depot.

I would never recommend buying RYOBI gas powered equipment. I purchased a chainsaw that was basically junk. I purchased a pressure washer that has the most ridiculous maintenance requirements including never leaving the unit outside when the temps get below freezing. I assume people take the unit into their home and leave it near the fireplace during the winter. Also, you cannot leave gas in the tank for more than a couple weeks or the unit will not start. I love Ryobi electrical tools. I have 8 different battery powered tools but I will never buy another gas powered tool made by Ryobi.

Home Depot damaged my driveway during a routine delivery, and instead of owning the mistake, they pushed everything to Sedgwick, their claims company. That’s when the real problems started. Sedgwick has dragged this process out with delays, poor communication, and excuses that don’t align with New Jersey liability standards. They’ve repeatedly acted in bad faith, tried to undercut the actual repair cost, and made it clear they’re more interested in protecting Home Depot than resolving legitimate damage. After months of going back and forth, they’re still refusing to pay what’s required to fix the driveway they damaged — leaving me, the customer, stuck covering the cost for something I didn’t cause. Consumers should be extremely careful when scheduling deliveries from Home Depot. If something goes wrong, you’ll be left fighting their claims company on your own.

I purchased the Fiona 111-inch Closet system from Home Depot located at Pearl City, Hawaii. I was in no rush to build this storage unit and the three boxes sat unopen for months. When I finally did open the three boxes that I pick up at the store. Numerous parts were missing and I had missed warranty period. I contacted the service department with Klair Living/Garage Tech and spoke to Steve. I explained my predicament and took full responsibility for my mistake and offered to purchase the missing parts. Steve was able to work with me and helped to replace my missing parts. I have never dealt with Klair Living/Garage Tech and never expected such generosity from a perfect stranger. I was able to build my storage unit and I’m very happy with my purchase. Thanks again, Klair Living/Garage Tech. A friend for Life!! Neil **.

Bad customer service and unrespectful. Location:440 NJ-440, Jersey City, NJ 07305. When I tried to return a product that has quality issues, they said "this is not our fault, we don't accept the return." They also take a note said I broke the item. So I can't return it any store. I didn't break anything.

If I could give a -100 I would. I ordered what I thought was a shower kit for eight hundred dollars. Well when I went to install the shower all I received was base, back wall and shelves. No end walls. When I contacted Home Depot they said that the order was put in computer as separate pieces and that the end walls were not ordered. Now I know that I’m going to need the side walls with a shower okay, I’m not that dumb. The only thing that I was told I could do was order the shower walls separately. Which by the way cost over three hundred dollars. So now I’ve ended up paying over eleven hundred dollars for a shower kit that is supposed to cost eight hundred dollars. T

My name is Irish starting with a capital O, apostrophe, capital D. It is correctly spelled on my Paypal account. However, Home Depot will not accept my Paypal ID because of the apostrophe - it comes back as "invalid." If I can't pay you, you are not going to sell me much, am I correct? Please fix.

This is the worst company I've interacted with. They have failed to deliver products, when they deliver they are late. The worst was when I sent my contractor to pick up products, and they refuse to give him the product, yet his name is on their website as pickup person and she also has the receipt.

If I could give them a negative 20 I would. All I needed was a couple things this trip and one item was a 4x4 post. The 2 lumber associate rolled their eyes at me because they did not want to drop a pallet. So I waited while they were dropping an other pallet on the other side of the isle. Then an other lumber associate came up to my son asked what we needed he told him she just wants a 4x4 he began to argue I did not want that .. Not even knowing what I was using it for. Then he calls my son an imbecile… Not 1 time but 3 times!!! Needless to say we left the store and I will never spend 1 penny there again!

I ordered a $1500+ workbench. The initial estimated delivery date was in 4 days. Nothing was delivered at all and I only got the full refund 17 days from the original order date. I only got a "shipped" email on the 5th day, and about 5 more days to see a new estimated delivery date (the 12th day). No delivery showed up on the 12th day. I had to contact customer support 4 times over 5 days to eventually get a full refund. Stupid delivery team. They never gave me any real information and their internal investigation took forever. (An agent even declined my refund request because the case was still under investigation, despite I never got anything.) I'm not ordering from Home Depot any more and I recommend others do the same.

I signed up for a kitchen countertop install with a sink. They of course sub contracted that work out for one. The plumbers tried to install how the contract was written but said it's wrong and that's after they destroyed my cabinets. They charged me more on the spot or said my family wouldn't have water. I tried to go through Home Depot insurance to get my cabinet repairs but they said it's "standard" my contract says otherwise. Now I have to sue them and have opened complaints with the attorney generals. Never ever, ever hire them for anything in your home. They will destroy your house and you'll be stuck with the bill and a shoddy installation.

Purchase items online for delivery, they were delivered wet on a dry day. Custom support could not replace items, told me to contact the vendor, they did arrange a pickup, the items are over 130 pounds each, but was told refund will take 10 days. Wow. Very poor and not standing for the products they sell, beware.

Do not trust HD delivery; I've had 3 different episodes where they did not follow my delivery instructions; and today was very simple, my written instructions were, "Drop bags on sidewalk between front door and driveway." Idiots dropped all 18 bags of topsoil around back, but I need them for the front. And I paid an extra $35 for this! From now on, I'll shop Lowe's. How can you not read delivery instructions!!!! IDIOTS!!!!

Replacement parts for a shower, cartridge, Everbilt 1222 replacement, and handle, Everbilt replacement handle, would not work. Cartridge retainer clip was too long and the handle could not be reassembled. Had to use the old retainer clip. The handle would not fit, hole was way too small to fit around the chrome cartridge surround.

I went at the end of the day to Milpitas Home Depot to buy lumber for a job next day, arriving around 6 PM. I had a lot to buy and while I was loading, they closed the roll-up door. When I got up front with an H cart stacked with XL 2x6" S4S redwood, I asked how I was to check out. I was told there was no service and I'd have to go through self-checkout. It was only 7 PM and feeling slightly incredulous, I explained this wasn't going to make it through there. Someone went and asked, and I was told that was it.

I would like to share my recent experience with Glen in the Paint Department at Home Depot in Biloxi. Unfortunately, the level of customer service I received was very disappointing. Glen was neither helpful nor attentive, and his attitude came across as dismissive rather than supportive. When I shop at Home Depot, I expect to be treated with courtesy and to receive guidance when needed, especially in a department as important as paint. However, my interaction with Glen was so poor that I ultimately left the store and went to Lowe’s, where I was provided with proper assistance and respectful service. Customer service is a vital part of any shopping experience, and I hope Home Depot addresses this issue so that future customers don’t encounter the same treatment.

If you’re a woman, go in-store with a man. A employee asked me out on a date and was overly friendly. Unprofessional and weird. The employees are very rude over the phone, even if you’re nice to them. They’ll accuse you of all sorts of things instead of helping you. The products are pretty good. I like the range of items and prices. Good location and parking.

Failed to deliver my fence order for 3 weeks after repeatedly promising to do so. They pathetically outsourced to XPO Logistics, maybe the worst company on earth, who stated it was my job to unload the truck! I’m canceling order and closing my HD account. I’ll never so much as buy a light bulb from these clowns ever again.

So far for 2025, I have spent over $1800 on washer/dryer appliances from the Home Depot. I experienced issues with delivery dates & for the inconvenience I was offered a $50 gift card for a future purchase. I was lied to by customer service reps who told me that they would apply the value of the gift card after purchase. After 3 failed attempts to get the value of the gift card applied to purchase, I disputed with payment company & lost. I am in the process of deleting my personal info & closing my account. I will do my absolute best to never purchase anything else from Home Depot in the future & I will take the lose of the $50 gift card. Apparently, Home Depot is willing to lose a customer that has spent nearly $2000 in 4mos over $50. I will only comparison shop on the Home Depot site, so I can get a price match guarantee from competitor.

I went through a remodel with a designer and was excited. I received my cabinets no problem, had them installed. When it came to the countertop, what a disappointment. I paid and on my receipt had an expected date of installation that was not met. The run around from both HD and Granite Design. I would never do business with them again. I requested a call from a manager and that never happened. I called the designer and was hung up on. I heard no, no and a laugh. I could not believe she did that to me. Never again.

Ordered a shower enclosure that said it has 77 in stock and could be delivered as soon as today. I wanted it 5 days later and they told me it would be there. I tore out the customer shower and the enclosure never showed up. I called them and they said it'd be there tomorrow. Long story short I'm 4 days in and still no shower enclosure.

HOME DEPOT IS THE WORST COMPANY TO DO BUSINESS WITH!!!! I signed a contract with them on 02/01. Today is 09/10 and I am still fighting with them. Communication is horrible and customer service is the worst. They demand all their money upfront because they know they would lose money at the way they operate. I ordered doors and windows (all impact). The freaking door has the panels glued to it and they are coming off. The installers saw the issue but of course they can only do what they were hired to do by Home Depot. You have to go through Home Depot to get it resolved. Now I have to spend money with an attorney to get my issue corrected. This is the only language people understand these days is lawsuit.

I called the Tupelo Ms store to see if they had the product I was looking for in stock before driving all the way there because I live a good distance from the store. The lady answered the phone and I ask for the department I needed. She put me on hold, where I sat for 25 minutes listening to the ads and music with the phone ringing every now and then. After 25 minutes of being on hold, the call was disconnected. I called back and another lady answered the phone. I ask to speak to a manager this time which she said she was the manager. She wouldn't give her name but was completely rude and talk to me like I was wasting her time, saying her employees was busy and didn't have time to take my call. If they was busy, she should have offered to help instead of raising her voice at me. Is this the type of person Home Depot wants to represent them. I'm remodeling my home and the that sale that manager just lost would have been over 2k.

Purchased an LG refrigerator online. Delivery was timely and efficient. However, the delivery person provided incorrect guidance and as a result, I filled the refrigerator with food prior to it being ready. After reaching out to LG directly, was informed the unit would not reach the appropriate temperature for 24-48 hours. Had I known this at the time of delivery, I could have kept the food in an alternate location. Reached out to Home Depot customer service and they were vague and noncommittal with regard to following up with delivery drivers to ensure this information was shared early going forward. As a side note, this information is nowhere in any of the LG owner manuals. So essentially, Home Depot is selling appliances with lack of knowledge around their proper operation. If you purchase through Home Depot, make sure you educate yourself on the item because there is no guarantee the retailer or the manufacturer will be of any assistance.

It’s important for everyone to know, before ordering a home appliance to be delivered, that if something in your home is damaged, Home Depot says, “Sorry, not our problem.” They use outside people to do this work, then do not stand behind their work. Reprehensible.

They say fast delivery. It takes 10 days!! Or more! No response, no contact service. Horrible customer service. I bought a carry-on! I needed to flight. It never arrived! They didn’t accomplish the date they promised.

I purchased a banquette from Home Depot (Order **) and had it professionally assembled for $150. Once assembled it was clear the product was defective because the pieces did not align and the unit could not be used as intended. I contacted Home Depot customer service, provided photos, and requested a refund. They offered three options: return the item for a refund, contact the manufacturer for replacement parts, or keep it with a small discount. Since the product was unusable I chose a refund.

Sorry this is such a long post, but things are really messed up! On June 9, 2025, we ordered online a Camden 16’ x 32’ shed supplied by Handy Homes, a subsidiary of Backyard Products. Original delivery date was August 12-14. On July 30th we received an email from Backyard Products that since we had not sent them the building permit, the building would be delayed until September 24, 2025. We had read all of the site preparations, including the notice to check with local government on the need for a building permit (which we procured from the county August 14, 2025). Then we received an email from Home Depot on August 11th stating our building had shipped and would be delivered August 26th. We prepped the site including $1000 in roadbase, cut trees, and removed a fence that kept our animals in the yard.

I would like to acknowledge a customer service associate [Shauniya] of Store # 6986 Buckhead. Shauniya went above and beyond to deliver exceptional customer service. I was driving to the store and called ahead to verify the availability of a certain exterior wood stain. The paint department associate on August 26, 2025, around 4:02PM, was working with six customers by himself and was unable to take the call putting me on hold indefinitely so it seemed! Shauniya, literally before asked me to hold for two minutes ...Jotted down my contact number in case the call was disconnected placing me on hold. Little did she know all the while I was already driving to the store and about to park.

We purchased a refrigerator from Home Depot and had it installed. During the installation, the installs tour the linoleum floor in several places. Home Depot sent the damage to their 3rd party insurance company, Sedgwick. I provided all documentation to Sedgwick have been giving the run around. They drag their feet. Now they are offering to give me 1/3 of the cost to repair/fix the flooring. This will not even cover the materials. I called Home Depot to complain, as they are the ones who did the damage. I was told this was between me and Sedgwick and they have nothing to do about it. I don't know what to do. They ruined my floor and will not pay to have it fixed. How can they get away with this? I would NEVER buy anything from them ever again and wanted to warn everyone else.

Home Depot’s online delivery promises are completely false. They overpromise to get the sale, but once you’ve paid, you’re on your own. I scheduled a tech based on their guaranteed delivery date and rearranged my entire schedule — only to find out the delivery never showed. When you call to follow up, they simply pass you off to a third-party delivery service, take no ownership, and show no care. There is zero follow-through or accountability. Absolutely awful experience.

I purchased roofing supplies from Home Depot and had them deliver them. My roofers started putting the shingles on the roof (the first 6bundles only to find out the pallet of shingles had mixed colors on it), I contacted the store and talked to a manager whom I which I had to ask him for his name when he answered(Chris) explained the situation, he then checked the store stock to make sure he had the correct in stock, which they did. He then asked me to bring the incorrect shingles back to the store 35 minutes away and get the correct ones.

Spent 2 hours on the phone trying to get access to a company online credit account, because the person who set it up passed away, only for someone to tell me that I cannot get access to it all. They could have told me that in the first 2 minutes

I was lied to. Order did not come with everything the Pro Desk said it would. Went back to store & was told it did not come with that part. It was my problem. I could order them if I wanted to. Treated badly by Kylie at the Pro Desk. She would be off working in the back where she had no contact with the public. No help from Home Depot. They don't care after they get your money. The thousands I spend at Home Depot every year will now be spent Lowe's because they could not be any worse than Home Depot.

Elsie at the Cheektowaga location is THE BEST SALES ASSOCIATE I have ever met at any business. As a former business owner, good customer service is essential. Elsie is ALWAYS the same. She goes above and beyond to assist customers and she is ALWAYS pleasant. I wish all businesses could clone Elsie. She is a definite asset to Home Depot.

I bought a dehumidifier from Home Depot's website. It leaked chemicals all over my floor within two hours of turning it on. I tried to return it but they said I had to haul it back to the store. After hours on the phone with helpless phone reps and two different local store managers and a dead GE warranty line, I finally gave up and ate the $320 charge. I will NEVER, for the rest of my long life, spend a single dollar at Home Depot again.

I had a 18 month same as cash coupon that I had thrown away. I decided to go ahead and buy appliances and I called my Home Depot credit card to get that 18 months same as cash deal sent to me. And the customer service rep Jess told me no. That she couldn’t authorize that. When I informed her that I’ve had my credit card with Home Depot for 18 years in good sanding. She did not care and now I guess I’ll be spending $3500 on new appliances at Lowe’s. Something I did tell Jess and she had no problem with that. I guess Home Depot has such good sales that they can turn down $3500. Might as well cut the card up because they don’t seem to need my money or business..

Tangela and Sean they was amazing and professional. You can tell that they do their job with passion. Many times I being disappointed but too I feel that you are a customer and not a number. Best. Best. Best.

Hello, I had fire 3-24, been living like a farm a animal. I decided to get the stuff I need, waiting for the atty and court with home owners is killing me and my dogs, SO I sat and ordered a of stuff. But for some reason it wouldn't allow me to add the floor tile. So I called and called and was transferred, it was a Sat so I get it, But I woke up Sunday morning and called again, my order had been split into two, (which I understand?) I finally got to VON, a manager and explained my situation, this is the person that stops to help people, She did not stop until my problem was fixed, I have a back and neck injury and I can't tell you enough how much I appreciated her. TEN THuMBs up for VON!!!! Thank you the bottom of my heart, You are in the right business. Amanda

Do NOT GET their credit card unless you also set up and automatic payment. They managed to talk a senior who already had a Home Depot card to use into getting another card. They said they did not get a check for 17 days. The original charge, under $60 they said was paid one day late. Now the system said over $100 owed in late fees. After a call they reduced to $66, still more than the original charge.

I ordered a toilet from Home Depot. The delivery times kept changing. I wanted to be home when it was delivered as I thought they would at the very least bring it inside. After moving my schedule seal times, they finally delivered it today. No doorbell. Nothing to let in know it arrived. It wasn’t until it popped up on my phone did I know it had arrived. It blocked the front door and is too heavy to move. They should at least offer to sit such a large product inside.

I recently visited a Home Depot store to purchase essential construction tools and left feeling completely uncomfortable. From the moment I started shopping, some of the staff gave off a vibe like they didn’t trust me, almost as if I was being profiled as a shoplifter for simply browsing with a cart. The most awkward moment came when an employee randomly reached into my cart and removed one of the tools I had selected, saying, “I’ll get in trouble if I don’t.” He didn’t explain anything, just took it out, leaving me confused and uncomfortable. There was nothing hidden, everything was in plain sight. I was being polite, even responded with a respectful “yes sir,” to one of them and somehow that seemed to make them more suspicious instead of recognizing me as a courteous customer.

Ordered a shower pan to be delivered that was not available in store. Box shows up smashed, pan is damaged. Called customer service. They need 1-2 days to schedule return. Then 7-10 to come get it, then 7-10 days to process the return.

Recently made an online purchase with Home Depot and noticed a few hours later it was scheduled to be delivered to a wrong address. I contacted their customer service (obviously located in another country and reading from scripts) and asked to change the error of address. I was told the address couldn’t be changed and my only option was cancellation. Strange, but okay, cancel the order so I can reorder to correct address. After 2 follow up calls before the order was shipped 11 hours later, there was no cancellation and I was charged and given notification merchandise I paid for was being delivered 2 states away.

Purchased over $850 at Home Depot Coconut Creek. Dave Manager very helpful. 7/21 today, delivery abruptly cx’d via email - no reason or details given. Called store- spoke to Manager EJA - unhelpful - kept repeating call 1800 Home Depot to make a complaint. After going thru many prompts and pressing buttons finally spoke to a Ivan. Told me delivery company home depot uses “Dash”, cancels all the time. Asked to speak to a supervisor- he hung up the phone after he told me to call the Coconut Creek Home Depot. Spoke to EJA again and even ruder and louder this time “repeated over and over in a loud voice“. Call Customer care 1800 Home depot”. They do not need to pay a manager like her who takes no ownership to resolve or look into what happened. Home Depot can save tons of money and use a robot with a recorded message.

I paid $120 for a scheduled delivery from Home Depot, plus a $30 "express" fee to ensure it would arrive this morning between 10AM and noon. At 9:15AM — before the delivery window even began — I received a message saying the delivery had “failed” and needed to be rescheduled. I’ve now spent over 45 minutes on hold with customer service, after several failed attempts to speak to someone. No one can tell me what happened, and no one seems able to help.

Received multiple emails from home depot stating my order was going to be delivered today. The delivery time kept getting pushed back going from 3pm all the way to past 9pm. At 830pm the delivery tracker showed delivered even though it was not. The proof of delivery photo was taken through the windshield as the truck was on the highway.

Now I know why all my friends shop at Lowe's instead of Home Depot. I was there today and had a very bad experience. Couldn't find what I needed so I tried to find the product location through their app. No matter how many times I entered my store location it kept giving me information on a store in a different state. Then I called the customer support number and got the royal run-around from a recorded message and never go to a human being. Finally I tracked down a store employee (I never saw one in all the time I was looking) and then finally found my product. I will NOT ever return to Home Depot.

I took a chance and ordered online. Product that arrived was obviously, to me, a returned item. It was an expensive DeWalt, and parts were missing and the instruction Manual was for a different implement altogether.

I purchased 2 appliances from Home Depot. The first delivery hit a snag when the first Delivery team rushed the install and made a mistake which cause a new unit replacement. The next Delivery team of Erick & Daniel were fantastic. The guys took extra time to make the new appliance setup and understanding a breeze. They were also great professionals that listened to the first experience and made 100% certain that this time it would be performed on target. These guys were awesome and thanks to GE and Home Depot for stepping up and making a difficult situation much better.

Very disappointed with lack of compassion. Was shopping with my special needs daughter today (now 33), she really relates at more of an 8year old and not even 5 foot tall and she saw kids making things in workshop. So I figured with her obvious disability it would not be hard to get her one. In a somewhat snobby way the Home Depot representative looked at her knowing she was disabled and said "Do you have a child with you". She later gave me the kit and said "we have to ask" Really? If there was a price on it I would have bought it, very disappointed. It is a shame I have to feel like I am stealing something, after all I have bought here. This is the Bartram location in St Johns County.

I wanted to share what a wonderful start to my day I had, thanks to David's exceptional help. I came in looking for a bag of charcoal, and I found that you only carry large bags of big pieces. David went above and beyond to help me find exactly what I needed. His assistance was greatly appreciated!

Horrible service. Promised a delivery date for an AC unit for July 3rd. Purchased from HD based on their ability to get it to me. Well they lied. FedEx tracking shows no delay. HD just lied about the speed of delivery. Won't arrive until at least 2 days later when I have no one to install it. I have big projects coming up and HD won't get any of my business ever again.

I wish there was a zero stars option. I ordered 1,500 dollars worth of power tools online and after waiting 2 weeks I cancelled the order, but since it had allegedly shipped, I couldn't cancel it, it had to be processed as a return. This is a long story but to summarize: After more than thirty days of multiple phone calls totaling close to three hours of phone time, and speaking with very apathetic and rude customer service agents, I finally informed them that I would be going through my CC and BBB to get the refund I had waited more than 3 weeks for since cancelling the order. This is absolutely inexcusable on the part of Home Depot and I will never shop there again.

Home Depot, please tell your employees to stop helping when not asked. I go to the self check out for a reason. I want to be able to input my information without having to constantly tell the employee to stop and put my number in. I get they are trying to help but if I wanted help I would go to a check out with a checker. The woman checking me out in the self check out wouldn't leave me alone so I walked out without my receipt. I need those to turn in at work. For some reason every time she sees me, she runs over and picks up the scanner. And don't get me started on the guy auditioning for the price is right. He thinks he's being cute by yelling, " WELCOME TO THE HOOOOOMMME DEPOOOT!" It's really annoying!!!!

I bought a couple of things from Home Depot and they flagged my account for no reason. Now they are not taking my returns. I never heard of this before. I would not shop with them. You can get items cheaper elsewhere. Absolutely horrible. They just decide if you return a couple of things they flag your account without telling you. I received damaged merchandise which they refuse to take back. I love Lowes, Best Buy. Who needs this sneaky illegal practice?

I went to the Clarence NY Home Depot and needed help finding a certain light bulb for a chandelier that dims. An assistant I talked to was of no help. I then talked to Amy who was helping numerous people. She took me to where the lights were. She helped me pick out the right brightness, wattage and dimmer. She was so cheerful and informative. Thank you Amy. Hope they realize what a good employee they have!

It takes a lot for me to shame a business publicly, but I want to warn all of you as to the deceptive business practices that The Home Depot and AJ Perri are engaging in. I called both entities multiple times and sent emails and both have refused to return the calls. My AC was running hot a few weeks ago. It was during the first heat spell, and I needed a quick recharge (or so I thought) of the coolant for the Central Air. What I didn't know at that point was that my 20-year-old unit uses R22, which is a coolant that is not produced any longer. It was actually replaced by another coolant which has also been banned. The age and make of the unit alone would identify for the technician that it's an R22 cooled unit or that it was run by the replacement coolant which is also banned.

I tried to purchase a Dewalt tool kit that they advertise a $25.00 discount if I applied for their credit card. I was approved for $5,000 BUT never got the credit for the tool I was trying to buy. The tool is no longer in stock. Now after 3 hours on the phone with them and their "escalation" department. I was basically told too bad-use it for another item. I never wanted their credit card in the first place. Home Depot's customer service department is terrible. Don't fall for their Discount if you apply for their credit card. This has scam written all over it. When you ask to speak to a manager they put you back to the main call line all over again.

** Order: ** I have had such a bad experience with Home Depot. I bought a GE refrigerator and it was delivered Friday. The delivery guy did not want to pull the protective plastic off; we had to beg him to do this even though we paid for fully set up and running service. We noticed it was rolling when the door was opening and he said it would stop when food was in there. It did not stop rolling that night and the door will not shut on its own. The side has a dent which the delivery man showed and he promised to have 10% taken off when he got back to the store.

I live in a rural area and the drive is long so I figured I would call to find out if they have a Ridgid 18-volt battery charger and a 4-amp battery. I called at 10:30 AM and could get no one to answer. I called at 2:30 PM and tried again. After many, many attempts to get anyone to pick up, the gal transferred me to the Store manager, (Josh). He was very polite and tried to help me but my concern was the lack of phone support, He didn’t seem to care about that but asked what I needed. I explained my needs and that I made a decision to buy elsewhere due to their lack of professionalism. I’ll buy online and not from them.

First of all, JESUS loves you. Everyone at Home Depot is fantastic. From the time I go in the Store to the time I leave. Today I want to say a great thank you to the Manager #shauna **. She is just the best. All her Co-workers love her and I see why. From the Service Desk to Gardening, speak highly of #Shauna. I’m a long time customer and I’ve seen Home Depot grow, especially since #Shauna manages it. The big boss needs to give <Shauna not just a raise yet let her know she is the reason why I and many others keep coming back... Every employee is so helpful and kind.

After purchasing a dishwasher to be delivered and installed, I was told by the delivery person that they could not install due to a plastic valve. I asked specifically if I need to get a plumber to change out and he looked me in the eye and lied to my face. He told "it not a problem. We will have out plumber come out and switch it over and install your dishwasher. They will call in 24 hours to set up the appointment." When they call the next day they I tell me l have to get my own plumber. He then proceeds to tell me he's training his guys on the way to talk to customer aka lie so you can complete your delivery.

I was in your store in Deptford New Jersey that is at 1370 Hurffvill RD. I WAS SHOCKED TO SEE HOW YOU LET your customers insult your help with vulgar language. Then you tell your employee that she must be better at her job and can't say nothing back to the rude man with the vulgar language. You need to step up to the plate and defend your employees instead of the customer. They are NOT ALWAYS RIGHT!!! I personally will tell all my contractors which I know hundreds of not to shop in your stores anymore. You people need to grow a set and put your foot down to change this.

I wish that I could give Home Depot zero stars. We have been long time customers and credit card holders but after this experience we are cancelling our account and will no longer be shopping here. We went to purchase a new washer and dryer. The man in the back was friendly but unable to offer us any insight or guidance regarding the different models. He entered our selection then had us check out at customer service. 2 Different staff missed that they had entered the order incorrectly. When they showed up to deliver, they had 2 Dryers instead of a Washer and Dryer.

I ordered 5 windows to be installed on Tuesday, June 3, 2025. The installers arrived as scheduled, however, one of the five windows was missing and it was the largest of the five. I called the installation department to report this error and the installer also called. I decided to pay a partial amount of the balance due because of the missing window.

I ordered a sectional sofa from Home Depot online. It was shipped quickly but in 3 deliveries coming from GA, NJ and CA. I then got an email giving us 3 different days for delivery of each part and that they were using FedEx for delivery. This was for my daughter who lives on a second floor. FedEx do not carry things into a home. At the time of ordering this was not mentioned. Nor was the fact that the sectional sofa was coming from 3 different places and would have 3 different delivery days so my daughter would have to take 3 days off work. I phoned Home Depot and was told tough. We can deliver it how we like. Then they blamed the vendor that they got it from and I could try contacting them to get one delivery. I said that as their customer they are responsible and I asked them to contact the vendor. He said no. And they would not contact FedEx either. The customer service rep was rude and did not care.

Store Palm Bay Florida 6336; Employees Ranisha and Alicia demonstrated excellent customer care, by going beyond what I did not expected; Very helpful employee Tanisha with screen register setting it up for me to pay, also help me with the scanning of the products also baggings. Alicia by finding a cook top glass cleaner, also getting it way back in the rack. Both always with a smile and thanking for shopping at Home Depot.

Management literally stated, "We can't track orders. Your order might be lost but might be on a track at some store in some state." When I tried to get a refund for a product I never received they literally put me on hold for an hour. Never have I had worse customer service.

Mike **, the store manager at The Home Depot Bluffton, went above and beyond to help us out! We had made a large purchased and had some issues with the product. We tried to resolve it with the manufacture… to no avail. We were at Home Depot, buying a couple of thousand dollars worth of products for a renovation to our office, when we shared our story with a team member. He directed us to Mike, who took care of the rest! We are very pleased with the service we received—it was above and beyond! Thank you so much Mike **! Mike makes Home Depot and our world a better place! He is outstanding and a great leader I watched him interact with his team and guests in happy uplifting way! I really appreciate and look up to leaders like Mike **.

I had a Home Depot card over a year and rarely used it. Whenever I did, I made all payments on time. I decided to fix up my home, paint, spackle, rug cleaner, etc. I had used 50% of my credit limit. They cut my limit by 37%. Their reasoning was "increased usage" and my credit score has declined. I called and questioned how often they review credit scores. They stated "every month". If that was true, they would have lowered my limit months ago. I stand firm that they only checked my credit score due to increased usage of my account. Their reason of declining credit score will now be more valid, since lowering my limit will lower my score.

Went to HD to purchase a new gas stove. Due to an error between the sales person and customer service it would have charged me twice for two stoves if I had completed the order. I came back the next day to get a stove. The stove that I had ordered was not in the warehouse but they had a more expensive one that I could get. Needing the stove I ordered this one and paid for delivery. When the delivery men got to my house they took my old stove and placed the new stove where I wished it to be. The delivery people were great. After unpacking the stove I discovered that the grates for the top of the stove was the wrong ones. I called the 800 number they had given me.

The service at the Altoona, PA Home Depot is excellent. The 4 people we talked to on May 28th in lawn care when purchasing an electric trimmer and plumbing when choosing a toilet, along with the cashier and the young woman who helped get a heavy toilet box into a car, were knowledgeable, hard-working and friendly!! Thank you!!

Sam and Rashaad of the Home Depot People's Plaza Newark, DE are pleasant and helpful. I wanted to extend a shout-out to these two gents for being exceptional. They were in good spirits and worked well with one another. They jumped into action and helped load 20 bags of mulch into my SUV in an expeditious manner with a smile on their face. I hope their supervisors note this in their upcoming performance review. Long Time Home Depot Customer!

This is the third order I have made to Home Depot online. In all three the shipping times was way over expected and I could live with that if they actually sent what I ordered or the complete item. My last order was for a sectional flagpole 20 ft long. They sent a 12 foot sectional flag pole. I called "support" where I was hounded wanting personal information but the support representative and the supervisor told me they could not give me any information on the order or if the product was going to be shipped in more than one box. I find it funny that their policy seems to be that I am required to give my personal information to someone I do not know but they can not and will not even give an employee ID for security reasons. By the way I checked out as guest so there is no reason for them to have any of my information at their out of the US call center. Thanks Home Depot but no thanks. I choose not to be something you sell!

I want to give a big shoutout to Home Depot employee name Robert at store # 28105. I was having an issue closing the tailgate on truck and this young man came and help me with the truck tail gate, I commend this employee that went above and beyond in helping me. He was a godsend. May 14 2025.

To preface this story I will say Home Depot has lost a very loyal customer...FOREVER!!! It started last month...I ordered a 46" Cub Cadet mower to be delivered to my local store, $200 discount (on sale) and a promotion of 18 months interest free financing. This is the Waynesboro, VA store, BTW. I tracked it leaving Jackson, TN to Memphis, to Winchester, VA...back to Memphis...back to Winchester, then the last line item shown was "Out for delivery" somewhere in Burlington, KY. But I was told that was inaccurate, the mower was actually on a truck somewhere in Ohio and the trucking company (Estes) refused to transfer it to their hauler because it was "packaged unsafely". So as far as I know, that one is still in Ohio.

Well my wife called about an online order and no one answered. Finally she gave up and ask me to order since she had to go to work. I called at 9:35 AM, was transferred three time and placed on hold five. So far still on the phone and it's been over 23 minutes. You can't get a person to answer or help. I can drive to the store in about 22 minutes, however, just wanted to confirm our $800.00 order was in before making the trip. Guess that's too much to ask.

Recently I was in the Antelope store on 5/3/2025. I went to the customer service desk to inquire about an order I thought I had order online. Angela was working this day and look up my information to see where my order was. Come to find out I didn't process the order all the way. The store was pretty busy, and the line was long. Angela went above and beyond to help me find the grill I wanted and then..... she helped me find the little propane bottles that I needed to complete my order. Her personality and customer service skills is beyond exceptional. Angela directed me to the counter where Kim was working and she as well as great customer service. Thank you, ladies, for the wonderful service.

The Fayetteville, GA Home Depot couldn't care less about the customer. I paid $500 for a Toro Self Propelled mower and got the service package. The mower has never run right. It has “Guaranteed to Start” printed on the mower, and it barely starts. It misses while running and also won’t pull up hills. I have had it over the 30 days and they said they would give me an exact item exchange because it had so many problems. After finding that they stopped selling Toro and didn’t have any, they said they were not doing anything. I just wanted store credit so I could get a different brand mower. They previously made me unload the mower, remove the gas, and then refused to take it. I asked for help loading it back, but ended up having to load it myself.

I've been doing business with Home Depot for years and usually a good experience. A new store went in very close to my home and I was so excited. Finally! However, almost every time I visit, they either don't have the item or I end up with another issue which leads me to leave without a purchase. After today's visit, I had to write about my most recent ordeals. A couple days ago, went in and the registers weren't working. OK, not a biggie. Today went in to purchase lumber. Needed some lumber cut and their radial arm saw was IN-OP. Once again, had to leave and visit another store for my purchase. This store is very poorly run and stocked inadequately, when compared to other stores. More than one occasion, the items I needed were out of stock. Store is so close, but far from being my go to store for home items.

I had a delivery scheduled to my home. I specified delivering to my door, but instead they left the items in the alley outside the house. One item was scratched up, and the other item was missing. It took three calls over five days to Customer Service to receive a refund for the missing item. Each time I called, was told a supervisor would call me back, but they never did.

Ohhh my gosh... Why doesn't your employees especially at the Pro desk knows how to calculate how many brick pavers a customer needs when given dimensions???? Ridiculous!!! We come to purchase your products and No one can help you... Very, very frustrating!!!-

I just received an announcement that my Pro Extra account has a reward coming. To get to the reward I had to give a whole bunch of thumbs up about my experience with Home Depot. Then found out after 9 years and spending thousands of dollars there that I have no reward. I am shocked that they would have provided such a scam.

I used to shop Home Depot regularly as a contractor, but I avoid their stores like the plague now. The website is atrocious. Ads, ads, ads! The app became so bogged down I deleted it. The website has a sponsored add listed first as I try to search for items to fulfill my customers needs. A no receipt return is almost impossible. I don't even purchase any Milwaukee tools there anymore unless I need a replacement immediately. There's nothing left of value with Home Depot.

This was my first time buying appliances through Home Depot. What. A. Nightmare. Since I have been dealing with non stop complications recently when buying anything online, I went into Home Depot in Roseville Michigan and had a wonderful experience with Nani, the sales rep. She put together a wonderful package and told me she would attach it to my online Pro account and I could pay for it up front or online. I paid online and was informed a few days later via Email and text that my delivery was set up between 3-7 PM.

I hired Home Depot to install James Hardie siding on my house, it took 3 attempts before they finally threw in the towel and said it was good enough. 2 installs completely removed and reinstalled. Now I'm out 25,000 dollars and they refuse to make this right. My house looks awful and they won't come out and fix it or refund my money. I can't afford to hire another contractor to repair my house but I'm going to have to figure something out. Interior finish nails used on exterior trim, caulked above windows, wiped house with something to remove the concrete dust, destroying the paint.

Do not trust these cashiers. It was late last night I went into Ukiah CA Home Depot and picked up pieces of 1x1.5x5 foot red oak priced at $2.18 each. They billed me and I didn’t notice for 38 pieces and are refusing to refund me. So I got ripped off for $70 bucks or so.

I had a great experience with the employee named Sonny at Passaic NJ Home Depot. Great customer service and very patient. Will return again back soon at Home Depot in Passaic NJ 07055. Employee named Sonny.