Home Depot Reviews

I had a very positive experience at the Home Depot in O'Fallon IL.. I had to rent a tool. Paul & Joe were super knowledgeable and helpful..Highly recommend and I most definitely would rent again..

I purchased a refrigerator and had it installed. The delivery people were great but they could not reverse the swing of the door. They said it wasn't on the work order. I naively thought installation would include this service. I was wrong. I would have needed to call customer service and have someone come out to switch it. Maybe another 4 hour service window... Lucky I am pretty good at such things but it still took me a couple of hours to switch the swing. I'm disappointed HD did not advise me when I made the purchase.

I have to give a shout out to Home Depot Associate Bethany from the Stroudsburg PA store. Without delay Bethany breezed through the return line and within only a five minute wait I was called up to process the return. Not only was Bethany very courteous and professional, her knowledge of the return process was exceptional!! I truly believe Miss Bethany is an asset to the Home Depot and should be acknowledged and respected as such.

Absolutely abysmal service. You order items from them and then they deny being responsible for the delivery or the order.

I had an excellent experience at Home Depot thanks to **. They were friendly, professional, and took the time to answer all my questions. They helped me find exactly what I needed and made my shopping experience quick and easy. It’s rare to receive such outstanding customer service, and I truly appreciate their patience and knowledge. Home Depot is lucky to have an employee like them. Located 7125 W. 88TH AVE WESTMINSTER CO.

I went to this store, my local Home Depot, to rent a small truck that I used to bring some old patio furniture to the township recycling center. I thought that the rates were very reasonable, but when I returned I was told that I needed to replace the gas that I used. I clocked the mileage from my home to the store, it is 5.5 miles. The recycling center is on the road between my home and the store, so I drove about 11 miles. The charge to "replace the gas that I used" was $21! Do the math, even if the truck got only 10 miles to the gallon, I paid $21 per gallon! Complete ripoff.

While the staff at Home Depot are very helpful and I have never had reason to complain. This is about the company itself. This is not the first time that I have checked my bill after purchasing something only to find an overcharge in one form or another, although the staff is courteous and are happy to help the problem is not corrected so the next person has the same overcharge happen to them. Example bought 2 light bulbs but was charged for 12 eco fees for those 2 bulbs. When I brought attention to that I was given a refund so I asked that will be changed so it does not happen again and they flat out said that they could not say that it would be corrected.

I have an order that requires a signature. They have changed my delivery date 3 times. I have had to take time off of work and rearrange my schedule to accommodate this. I still do not have the item and cannot continue to work around home depots careless timeframe. Complete lack of respect for me and my time. I want to cancel this and receive a full refund. AND I want to bill you for my missed time off work and the countless hours on the phone, emailing, waiting and chatting with online bots and "real people" who seem to have no ability to do anything to rectify this situation.

I want to give a shout out to to Natalie K. Cranberry Township, Pa. Home Depot. She was very helpful and when she was not sure she went and got the answer I needed. I saw her twice when ordering my blinds and everything has turned out better than I expected. I would go back and recommend her to anyone. Hire more like her.

We bought a dishwasher, The installation experience was awful. There was no communication from the installers. 2 could not speak english and the 3rd left lots to be desired! They left parts on the floor and left. It was very unprofessional!

Home Depot-YONKERS 7/7/26: A wonderful associate approached me and offered assistance. I believe her name was NADEAN (or possibly Danea). She was extremely knowledgeable and immediately asked for the SKU number in my app. The products I wanted were not displayed on the shelves, she went above and beyond by bringing a tall ladder and searching the overhead inventory in boxes. Using the SKU number from the Home Depot app, she was able to locate the exact product I needed.

My Home Depot truck rental experience was one of the worst customer service experiences I've ever had. I reserved a rental truck three weeks in advance at the Carol Stream, IL Home Depot. When I arrived to pick it up, I was informed that my reservation had been cancelled. No one could explain why, and I had received no phone call, email, or any other notification that my reservation no longer existed.

I have patronized this store for a decade and it stubbornly retains an issue. Odds & ends, American industrial staples, may not be sexy best sellers but fix problems on time. A recent trip discovered the array of "holes" in the wire mesh fencing products rack in that Bay. Looking for a Makita XPS T25 showed the pegboard mess in that Bay hadn't been touched since I looked over a month ago. Plenty of "Homers" running about, but neglected pockets durably fester untouched. What gives?

This review is to show my gratitude for the compassion, commitment to excellence, and going above & beyond the call of duty by a staff member named Sergio at Home Depot in Florida. In my life's experience there have been times when circumstances proved heavy and a kind soul, hard to find. Sergio - who didn't know me from Adam - showed me that there ARE angels in human form. They walk among us and one of them is on staff at Home Depot. Thank you, Sergio, for being you. God bless you, Maria Teresa

Home Depot Seymour Indiana is the pits. I seen a stove I want it on sale for $1,060 so I ordered it and a 5-year warranty because I'm a 71-year-old woman by myself. I also ordered a microwave over the stove $207 and the extended warranty. I also ordered a new dishwasher and extended warranty then I ordered some a few small things. They're trying to tell me I didn't order nothing except for the stove when I know better. The finance company I went through they even said that I had other stuff on that order they refunded $$275 which isn't right even with the finance charges. The extended warranty on the stove should not come up to right at $2,000 when the stove was on sale for $1,060. Do not go to Home Depot to buy anything. I know I will never step foot in their store again

Replace compressor. Did not fix it. Can't get any more help so buying a new refrigerator. Not going to be a LG.

Home Depot, Wilkins Township, PA. “Welcome to Home Depot — where customer service is a suggestion, not a requirement. Today we’ll teach you the three pillars of our store philosophy: Lie confidently, Avoid responsibility, The manager is ALWAYS in a meeting. Let’s begin.”

Team would not connect the water line on new refrigerator, they said it was 3 inches too short, I explained to the tech there was extra line under the sink that they just had to pull it a little, they said they could not, we didn't pay for that service. Unbelievable Lazy.

A huge thank you to Scott in the Jasper, AL store for his outstanding service at 6am today! He went above and beyond to ensure I had what I needed and was able to get to my clinic ASAP to take care of a patient.

Home Depot 4106 Hwy 20/26 Idaho. I rarely write reviews. This Home Depot was so impressive yesterday. The paint department had qualified people for deck stains and really took some time. We bought the stain and the whole transaction was flawless and very efficient to people's time. I am not a fan of no one to assist at checkout. They had two people that stepped up immediately to help or just thank you for choosing Home Depot. Not overwhelming just available and would do whole check out if you needed that. This kind of service will put other stores on notice. Everyone wants efficient, kind service. Well done Home Depot>.

Wonderfully and professional service from Sherra and Marc from the Pro Desk at the Gulfport MS Home Depot store. Incredibly helpful as I was coming from a less-than-positive experience from the local Lowe’s stores.

Home Depot showed up with my new dryer. They were suppose to pickup the old dryer which I paid for and switch the door to a left swing. They did not take the dryer and told me they did not know how to switch the door. Called home depot and they said a team would come in 4 days with a window of 4 hours.

Last year I was planning to ride my Harley cross country. Every once in a while I had problems starting my bike so I went to Home Depot and purchased a battery starter pack. It was 109 or 119. I can't remember exactly but it was more than I wanted to spend. But I got it any way and I'm having trouble with it holding a charge and I found it online for 44.99 say 45.00 dollars. I feel like I was screwed. I am always willing to pay a bit more for an item someone has made the investment in adding to the inventory but over half price. I will no longer be so quick to run to home depot that carry it for 79.00 now. Wish I waited one year. I'm very unhappy home depot.

I am updating the review. It went to a 5, and only because of an employee at the store, who went and got a box truck to deliver my bricks to me! Every time I called in and he looked and he was like wow you've called in a lot and I said yes I have and I keep getting the same response that it's coming we promise it's coming and this is day three. So he took it into his own hands and made sure I got my items. The kid deserves a raise!

I bought a generator and it was delayed being delivered. It has now been 12 days with no delivery date and they will not cancel the order. Do yourself a favor and go somewhere else.

I enjoyed my time at Home Depot. I especially enjoyed talking to Vicky the cashier. She was informative and very courteous and quite the salesperson. Thanks Vicky for brightening my morning.

Hired this contractor through Home Depot for gazebo and pool-related work at my home. While portions of the work were completed, my experience was ultimately very disappointing due to communication issues, scheduling delays, and incomplete work. The contractor changed arrival times multiple times, missed agreed return dates, and the gazebo was left unsecured/unanchored to the concrete footing despite that being part of the agreed installation. This created a safety concern that I now have to address separately.

Home Depot in Roanoke has the best service I have ever seen! You don't have to look for help, because they are looking for you when you walk in the door. A special thanks to the manager, Conner and Janice for working so hard to solve all my needs!! Wonderful service!! Much Appreciated, Kerry

Home Depot is a massive, one-stop shop for home improvement, tools, and construction, however they frequently do not have items which their online system indicated as available. Once a Customer has put their online order through, there are constant modifications stating that this item, that item is not available, resulting in a severally modified order resulting in the receipt of a orders that does not meet the Customers needs. This time around I decline the order. To be told by HD Customer Service Reps that it will take 3-5 business days for funds to be credited back to the Customer's Account.

I needed a smoke detector for a survey on Friday the 22nd. I ordered what I needed from Home Depot on Wednesday the 20th because it stated next day delivery. Today the 22nd I received an email from Home Depot that stated my deliveries very was delayed and “Delayed deliveries typically arrive within 1–3 days”. I contacted Home Depot to cancel the order. Home Depot refused to cancel the order and told me I would have to return the purchase. I then went to Walmart and bought what I needed. Home Depot lies, does not stand behind its sales so should be considered unreliable. Go anywhere else

I ordered our new bathroom and delivered today, hats off to the delivery people, what great customer service. I will certainly be shopping again at Home Depot.

After dealing with online services, or lack thereof, I believe this will be my last purchase online from HD. It's not worth the activation. It would be worth spending a few dollars more to get the product delivered in a timely manner. Good luck with your purchases.

Refunds and returns work well. You can easily find staff, just walk around and you will find clusters of orange aprons talking amongst themselves. Finding a straight piece of lumber is challenging. The stacks of lumber are picked through; I suppose most professionals want straight lumber. I walked up to check out with 3 10-foot pieces of lumber. A checkout line light was on; nobody was attending it. Two associates were chatting to my left. One associate was chatting behind me. A cashier was checking out a large order to my right. The Pro checkout had one employee facing me for the 5 minutes I was standing there holding my lumber, he never said a word.

I purchased a dryer. The 5 year warranty cost me $150.00. Called the store because my dryer was broke to get it fixed. The woman at customer service told me I was S.O.L.. Finally got a hold of Allstate Protection Plan and the scheduled an appointment for me and the Technician never showed up. I took a day off of work and lost a good some of money. If you're willing to risk all the things I have had to go through, and countless hours on the phone, with people giving me the run around, this place is for you.

I wanted to purchase a product that was in a locked cage, a product in a 36x6x6 inch box, not one I could slip in my pocket, but it was securely locked up to prevent an easy purchase. I called the store office for help, none around, none showed up after 15 minutes, eventually I found a store person, who had to find another store person who knew the lock code for the cage, then they had to carry the product to the checkout in case I slipped the 36x6x6 inch box into my pocket! Then the product was priced at $20 more than was showing on the HD app, so that had to be negotiated. Back to online shopping, the store (Cortez Rd W, Bradenton FL) is too obstructive.

I ordered a spray bottle which was to be delivered today. I received a receipt with a photo showing delivery for somewhere other than my home. I called the online number and was told they were not able to find my order and I would have to call a Home Depot on the north side to find out where it went. She absolutely refused to help, other than to dodge my questions about why I was shuffled off to someone I did not contact. I eventually walked my neighborhood looking for a similar home. There was no name on the bottle, so someone could contact me over the mis-delivery. I'm lucky to have found it in time.

I’ve had mostly positive experiences with The Home Depot over the past few years. The stores are usually well organized, and I can find most tools and materials without too much trouble. I’ve done a few home projects recently, and it’s been a reliable place to get everything in one trip. What stands out most is the staff—when they’re available, they’re knowledgeable and genuinely helpful, especially in departments like plumbing and flooring. That said, it can be hit or miss depending on the time of day, and sometimes it’s hard to find someone quickly. Prices feel reasonable for the quality, and there are often decent deals if you catch a sale. I’ve also used online ordering with in-store pickup, which worked smoothly most of the time, though I did have one delay.

Great customer service, easy returns, and better access to your materials verse Menards. They price match, power tools are great quality, and they have everything you need for your weekend lawn care warrior needs. Here is a picture of my pond I build from their materials including plants.

I rented the smallest floor sander to lightly sand one bedroom. The floor sander caught on fire after only a short time of use. Luckily, I wasn't burned and was able to drag the sander out of the front door while smoke was pouring out and ember spewing from the motor area. The instant I got it out the door, it burst into flames. The floors in the bedroom and foyer were damaged and I am under medical care for permanent lung damage from the smoke inhalation. Home Depot was notified immediately but refuses to do anything.

One of the most frustrating experiences I’ve ever had with The Home Depot. We ordered a refrigerator on Sunday and were told Thursday was the earliest delivery. Not ideal, but we made it work. While in-store, I had a very clear conversation with the employee explaining that delivery drivers have refused our driveway in the past. I specifically asked to have it delivered to the store for pickup instead. He refused and repeatedly assured me delivery to our home “wouldn’t be a problem.”