Home Depot Reviews

If you order online an item Home Depot has on hand at the warehouse, you're ok. But if you order a product that is only available online, it means they use other companies. There is no control over whether you will receive it or not; there is no way of assuring the quality of the product either. I never received a refund. I haven't heard from the vendor.

HomeDepot.com is great - if you like getting charged for your full order immediately, getting half of it on time, being scheduled for a delivery that never comes, having half go missing for weeks, spending hours on the phone with the useless support line where you are told you will get a follow up phone call or email that never come, and being promised resolutions that never happens! Ineptitude on a new level!

I recently purchased an LG Front Load Washer and Dryer from Home Depot. Big mistake!! I should have been alerted by red flags of ridiculous 48-hour return policy and very short 1 or 2 year warranty for a major appliance. To begin, there appeared to be a discrepancy between pricing on website and in-store advertising. After hashing it out with clerk, it seemed to work out, but very confusing. Next, would not price match with store they asserted was discount store. Also, free installation a joke as it seemingly only applies once you purchase over $200 "installation package" though that was never explained. Though I advised clerk I had some of the items at home, I was told installers had to use items on truck for safety reasons. Apparently, that's not true because installer was going to use my materials until I asked for refund. (Fyi - various invoices were also confusing but seemed to come out to same total. Feels like a shell game.)

The experience I am about to relay I have found to be typical of Home Depot's level of service. My mother and I are renovating her home and were in the market for a vanity. We found one at Home Depot and set up a delivery. The vanity ordered was 30" and it was delivered to the home. After delivery we noticed it was too large and needed to exchange it for a 24". We called and spoke to customer service who told us this exchange would need to be done in two separate orders. The replacement was shipped and received. However, when the delivery drivers arrived they claimed there was no one at the door to meet them and provide access to the space. So they left.

Unfortunately Home Depot will lie and say anything to get you to sign a contract, and then slowly drive you insane with their incompetence, ineptitude, and corporate willful stonewalling. To be specific, my husband and I spent over $9000 for 3 custom closet organization units. From the beginning when we tried to contact them, they did not answer. We only had three days to cancel the contract and everyone was vacation (it was end of december). 2 of the closets have been built with A LOT of problems, and issues that have not been resolved. The third closet has not been built, but parts of it have been torn off.

Placing an order on the Home Depot website is a waste of time. As a result, you’ll receive an email about the cancellation of your order. Moreover, the refund process is unacceptable—it takes about 10 days!

I ordered polycarbonate ridge caps over a week ago. They were supposed be at the store between March 25 to 27. Finally they said there is a delay and won't be available until March 30th. They were a no show. I contacted customer service and finally got someone at the local Home depot to call. They said the ridge caps would be delivered the 31st. Well they finally got to the store for pickup. If I had originally gone with delivery which I always do. They would still be late but at least I wouldn't be having to go to the store. I've never had any delays like this before. I'm very disappointed.

After 40 years of doing business it seems the Home Depot forgot how they got this big. Customer service is horrible. They can't even take care of a customer when they need help. Called store manager 4 times. Still waiting!! Executive team members not qualified to handle problems. Customer service is no longer.

Sat. 3/28/26. Brought in 3 lights for 3 different types of lighting sources. All were basic candelabra Max 60W type "B" 1.) 2 sconces; 2.) pendant & 3.) kitchen chandelier. Each had their own purpose (practical & mood). Walked into store 10:30AM & asked rep in paints to call someone over - who never materialized. Saw another employee (got all lit because it's like 'OMG! A live person); as he whisked by quickly I asked him to call someone over, "Yeah, sure," he said. Another rep walked down the aisle; I was like, "hey, are you here to assist," & this was his exact statement: "No. I'm in plumbing. I don't know anything about electronics. I'll have to call an electrician over to help you." Thought, "are you ** kidding me?" & steps o/of aisle to call someone. Comes back & says, "I can't reach her. She's probably on her 2 or 3 hour lunch break. She does that & just leaves the department empty when she's not on a 1hour break."

After paying for a professional door installation evaluation, where the installer measured my rough opening, I ordered and paid for a $ 2000 custom door. At that time I was told the door would be installed in 6 - 8 weeks. After eight weeks I contacted the store to inquiry when the door would be installed and learned the following:

Good Morning Mr. **- As a faithful customer of Home Depot, I am writing to you for your assistance on an still on-going nightmare that started on March 2. And as of this e-mail, I have not awoken from the nightmare. On Home Depot, I ordered a DreamLine Encore 56 to 60 in. x 58 in. Semi-Frameless Bypass Tub Door in Oil Rubbed Bronze.

Working with the online services department at Home Depot has been a complete nightmare. Never again will I order anything from Home Depot's online services. So frustrating and disappointing. I thought I was ordering a product from Home Depot, but as soon as I was through the ordering process and had questions about delivery, etc., I was told it was out of their hands and there was nothing they could do about it. If that's the case, next time I'll order directly from the manufacturer! I tried for a week to stop something getting delivered and it still go delivered (very large order). This is not customer service.

About half the time I go in there are no people meaning the check out lines. Only self checkout...when I enter and see no one at the register I go elsewhere, today I sent $950 at Big C in Schoolcraft and another $300 at Kendall Electric because you are too lazy to open a cash register.

We purchased a complete Kraft Maid kitchen (cabinets). They were delivered with little packing material, thrown end over end off the back of the truck and upside down. Almost all of the doors were damaged, scratched, gouged, poor finish. One cabinet was cracked. The area rep for Kraft Maid came to see the damage and supposedly ordered replacement doors and cabinet. That was the last we heard from Mark. We've gone to Kraft Maid and Home Depot. To date, no action to make us whole. Very poor customer service. I would not recommend buying kitchen cabinets from Home Depot.

Bought a Samsung washer and all it has done is spin and shake then say unbalanced. So I called the HD that I got it from, waited 40mins to get hung up on. So then I called the corporate customer service line and they did the same thing. So I'm taking my business to Lowes where they actually care about the products they sell. My advice, stay away from Home Depot, it's a dead end.

The appliance department at the Grant's Pass Oregon location did not help me exchange a brand-new refrigerator that wasn't working correctly. Four months without a freezer. Call after call for help. Nothing. They have lost my business. I have been a customer for over 30 years. This is my second bad experience at this specific location.

If you use a gift cert at Home Depot and then want to return that item. Home Depot INSISTS in giving you yet another gift cert for the refund amount. They will not refund back on the gift cert you have. The worst part is they INSIST on getting your Driver's License so they can tie the new gift cert for the return price to your Driver's Licenses. One cannot return that item if they do not provide their Driver's License!!! If a customer has their receipt, it shows they purchased with a gift cert, how can they insist on making a customer provide their Driver's License to make a return??? This should be illegal!!! WHY is Home Depot invading good customers privacy. My next question is how long is Home Depot keeping my private data and 2) how is Home Depot keeping my data safe? There is enough Personal info to hack that well, Home Depot is NOT in the cyber security business. Beyond that the staff is just nasty about it.

Is this one of the stores closing? I hope so. The asset manager a few years ago had me arrested for suspected shoplifting. Funny thing now looking back was the girl at the self checkout rang everything up. The asset manager said they seen a large box under my armpit. Really?? When I asked to see the footage they said no. Then when the city cop put me in the car he said I was being arrested for having a bad attitude. I shit you not that’s what he said. Oh no body cams. Big surprise. Ice thought about suing them many times. The DA ‘s office deferred prosecution indefinitely. Another big surprise. I’m a vet so not everyday is roses and rainbows but I am not a thief! In fact I don’t owe anyone a dime in this life. The asset manager is a criminal in this store. Look up Home Depot scams it will blow your mind what customers say.

Spent over $10,000 this month there. Bought the wrong size dishwasher and they only give you 48 hours to return appliances so I'm stuck with a $700 dishwasher that I can't use. I'm sure I'm not the only customer to ever have had this problem.

My wife ordered a vanity online from Home Depot a week ago. Unbeknownst to us, Home Depot outsources the delivery of online purchases to Central Transport. She then received an email saying the delivery was scheduled to be delivered between 2-6 Thursday January 29th and that we would receive a call from the driver when he is an hour away. So, you can imagine our surprise when the delivery driver showed up at noon and without any notice.

Make sure whatever purchase is correct because seeking help in the store or online is next to impossible. Getting help assistance and if you do the person had no clue what to do. Will never purchase any expensive again.

I live in Richmond, VA and bought a generator just before the big snow/ice storm hit because I was afraid I would lose power. Thankfully, I did not, but when I went to return the generator, I found out that there's a 7 day return policy for them. Today is day 9 and the first day I could get out to do the return. I called the store and the corporate office and got the same story..."so sorry, I know there was an ice storm and you were unable to get out, but the terms are the terms." I get that there are terms, but there are also extenuating circumstances and I'm now out $900 that I can't afford.

I am writing regarding a recent delivery that did not go as instructed and has created a significant issue for me. My order was first canceled without explanation and then later marked as delayed. Wanting to prevent any problems, I contacted customer service multiple times and even visited the store in person to ensure the delivery driver would call ahead. My building requires front desk approval for large deliveries, and I was assured this would be noted. I was also told to closely track the order and be available at the delivery time, which I did.

I purchased a GLACIER BAY COMMODE made only by HOME DEPOT. The commode imploded while no one was there. Water damages occurred over 85% of home. We INCURRED $29,000.00 IN Damages to the home due to this unfortunate incident. We contacted HOME DEPOT in an ATTEMPT TO BE REIMBURSED THE DEDUCTIBLE IN THE AMOUNT OF $2450.00. We were offered $50.00. AS a Contractor/Home Builder I have purchased THOUSAND OF DOLLARS PER YEAR FROM HOME DEPOT YEARLY. I was simply devastated because this occurred on my MOTHER'S HOME WITH ME AS CONTRACTOR. So this leaves my COMPANY to restore the Insurance deductible to the consumer. THIS INCIDENT occurred IN MAY 2025. The home has been restored, No THANKS To HOME DEPOT. I SHOP NOW AT LOWE'S AND OTHERS FOR MY HOME BUILDING NEEDS...

Home Depot in Albuquerque, while reflective of all Home Depot, is substandard at best. The staff and employees are lazy, rude and unprofessional. This store meets employees park anywhere blocking actual parking spaces. Additionally, the store doesn't have the products I want. I typically have to order to have the product delivered. For that reason, I usually order from Amazon. If I'm ordering for delivery, I'm going to order from a company that focuses on online sales, customer satisfaction, and delivery. Home Depot sucks. At least it's better than Lowe's.

Home Depot delivered a defective refrigerator to my house today. They took the old refrigerator away. I was told I could return this one in 48 hours. When I open the refrigerator door it drops down onto the floor. The only way to close it is to reach inside the door lift up on the Shelf and then almost shut it and at the last minute quick pull your fingers out so you don't injure them and then slam the door shut. That is what I have to do every time I open and close the refrigerator. Instead of sending somebody out to repair the door they said they can only replace it and they make me wait 6 days for a replacement.

Last fall our 41-year-old Rheem water heater finally died. I ordered a replacement. It came and was installed. Only four months later it began leaking. My installers came out twice and worked on it but it still leaked. I dreaded calling Home Depot, expecting a long, hair-pulling process. Finally, I placed the call. She asked a few questions and quickly determined the issue was a factory defect. She said one of their contractors in my area would call within 1 business day. The installer called shortly after I hung up with customer support. He came an hour or so later, verified the conclusion, removed the tank and returned the same afternoon with a new tank, which he installed. I was pleasantly surprised at the lack of hassle in getting the faulty water heater replaced under warranty. I had not sent in the original warranty paperwork and feared HD would use that as their out. She never even asked about it.

I bought a snow blower. 2 hrs later decided to return it back at a store near me instead of driving 45 minutes to the original store. The staffs. Just open my box and say I has to returned it to the original store where I bought it after they cut open the box. This just pure customer service. The ticket said I have 90 days to return. I won't buy anything from Home Depot from now.

Never again! Ordered 4 window with installation for $11000. They installed only outside part and nothing for inside frame. Called them 2 months and finally they wanted additional $300 for each window! Customer service did nothing!!! Save your time and money - do your business with somebody else!

Two months in a row, when paying my bill online on the web page it did not go through though I got a thank you on the page. The first time they took off the fee, the second, no. All previous payments had been well on-time or early. I went through with a person on the phone and paid it, she heard me say fifty bucks which is more than my payment. I talked through it as I was paying, then next day, the whole card was paid. That is not what I put in or discussed with her. Not sure what is going on with Home Depot/Citi, but they are seriously faulty.