Home Depot Reviews

I purchased a dryer. The 5 year warranty cost me $150.00. Called the store because my dryer was broke to get it fixed. The woman at customer service told me I was S.O.L.. Finally got a hold of Allstate Protection Plan and the scheduled an appointment for me and the Technician never showed up. I took a day off of work and lost a good some of money. If you're willing to risk all the things I have had to go through, and countless hours on the phone, with people giving me the run around, this place is for you.

I wanted to purchase a product that was in a locked cage, a product in a 36x6x6 inch box, not one I could slip in my pocket, but it was securely locked up to prevent an easy purchase. I called the store office for help, none around, none showed up after 15 minutes, eventually I found a store person, who had to find another store person who knew the lock code for the cage, then they had to carry the product to the checkout in case I slipped the 36x6x6 inch box into my pocket! Then the product was priced at $20 more than was showing on the HD app, so that had to be negotiated. Back to online shopping, the store (Cortez Rd W, Bradenton FL) is too obstructive.

I ordered a spray bottle which was to be delivered today. I received a receipt with a photo showing delivery for somewhere other than my home. I called the online number and was told they were not able to find my order and I would have to call a Home Depot on the north side to find out where it went. She absolutely refused to help, other than to dodge my questions about why I was shuffled off to someone I did not contact. I eventually walked my neighborhood looking for a similar home. There was no name on the bottle, so someone could contact me over the mis-delivery. I'm lucky to have found it in time.

I rented the smallest floor sander to lightly sand one bedroom. The floor sander caught on fire after only a short time of use. Luckily, I wasn't burned and was able to drag the sander out of the front door while smoke was pouring out and ember spewing from the motor area. The instant I got it out the door, it burst into flames. The floors in the bedroom and foyer were damaged and I am under medical care for permanent lung damage from the smoke inhalation. Home Depot was notified immediately but refuses to do anything.

One of the most frustrating experiences I’ve ever had with The Home Depot. We ordered a refrigerator on Sunday and were told Thursday was the earliest delivery. Not ideal, but we made it work. While in-store, I had a very clear conversation with the employee explaining that delivery drivers have refused our driveway in the past. I specifically asked to have it delivered to the store for pickup instead. He refused and repeatedly assured me delivery to our home “wouldn’t be a problem.”

I have not experienced a level of incompetence and perhaps intentionally dealing in bad faith. I am so sorry I chose the Glendale Arizona Home Depot store to purchase a refrigerator. I went in this past Saturday to purchase a refrigerator to be delivered to my home. I was told at the time the delivery would take place 4 days later on that next Wednesday. Fine. On Tuesday I received a text stating the delivery had been moved to the following week on Tuesday. I called the store and spoke I guess with the Store Manager. I guess. He did sound real eager to help, but he passed it on to a person in the appliances department.

If you order online an item Home Depot has on hand at the warehouse, you're ok. But if you order a product that is only available online, it means they use other companies. There is no control over whether you will receive it or not; there is no way of assuring the quality of the product either. I never received a refund. I haven't heard from the vendor.

HomeDepot.com is great - if you like getting charged for your full order immediately, getting half of it on time, being scheduled for a delivery that never comes, having half go missing for weeks, spending hours on the phone with the useless support line where you are told you will get a follow up phone call or email that never come, and being promised resolutions that never happens! Ineptitude on a new level!

I recently purchased an LG Front Load Washer and Dryer from Home Depot. Big mistake!! I should have been alerted by red flags of ridiculous 48-hour return policy and very short 1 or 2 year warranty for a major appliance. To begin, there appeared to be a discrepancy between pricing on website and in-store advertising. After hashing it out with clerk, it seemed to work out, but very confusing. Next, would not price match with store they asserted was discount store. Also, free installation a joke as it seemingly only applies once you purchase over $200 "installation package" though that was never explained. Though I advised clerk I had some of the items at home, I was told installers had to use items on truck for safety reasons. Apparently, that's not true because installer was going to use my materials until I asked for refund. (Fyi - various invoices were also confusing but seemed to come out to same total. Feels like a shell game.)

The experience I am about to relay I have found to be typical of Home Depot's level of service. My mother and I are renovating her home and were in the market for a vanity. We found one at Home Depot and set up a delivery. The vanity ordered was 30" and it was delivered to the home. After delivery we noticed it was too large and needed to exchange it for a 24". We called and spoke to customer service who told us this exchange would need to be done in two separate orders. The replacement was shipped and received. However, when the delivery drivers arrived they claimed there was no one at the door to meet them and provide access to the space. So they left.

Unfortunately Home Depot will lie and say anything to get you to sign a contract, and then slowly drive you insane with their incompetence, ineptitude, and corporate willful stonewalling. To be specific, my husband and I spent over $9000 for 3 custom closet organization units. From the beginning when we tried to contact them, they did not answer. We only had three days to cancel the contract and everyone was vacation (it was end of december). 2 of the closets have been built with A LOT of problems, and issues that have not been resolved. The third closet has not been built, but parts of it have been torn off.

Placing an order on the Home Depot website is a waste of time. As a result, you’ll receive an email about the cancellation of your order. Moreover, the refund process is unacceptable—it takes about 10 days!

I ordered polycarbonate ridge caps over a week ago. They were supposed be at the store between March 25 to 27. Finally they said there is a delay and won't be available until March 30th. They were a no show. I contacted customer service and finally got someone at the local Home depot to call. They said the ridge caps would be delivered the 31st. Well they finally got to the store for pickup. If I had originally gone with delivery which I always do. They would still be late but at least I wouldn't be having to go to the store. I've never had any delays like this before. I'm very disappointed.

After 40 years of doing business it seems the Home Depot forgot how they got this big. Customer service is horrible. They can't even take care of a customer when they need help. Called store manager 4 times. Still waiting!! Executive team members not qualified to handle problems. Customer service is no longer.

Sat. 3/28/26. Brought in 3 lights for 3 different types of lighting sources. All were basic candelabra Max 60W type "B" 1.) 2 sconces; 2.) pendant & 3.) kitchen chandelier. Each had their own purpose (practical & mood). Walked into store 10:30AM & asked rep in paints to call someone over - who never materialized. Saw another employee (got all lit because it's like 'OMG! A live person); as he whisked by quickly I asked him to call someone over, "Yeah, sure," he said. Another rep walked down the aisle; I was like, "hey, are you here to assist," & this was his exact statement: "No. I'm in plumbing. I don't know anything about electronics. I'll have to call an electrician over to help you." Thought, "are you ** kidding me?" & steps o/of aisle to call someone. Comes back & says, "I can't reach her. She's probably on her 2 or 3 hour lunch break. She does that & just leaves the department empty when she's not on a 1hour break."

After paying for a professional door installation evaluation, where the installer measured my rough opening, I ordered and paid for a $ 2000 custom door. At that time I was told the door would be installed in 6 - 8 weeks. After eight weeks I contacted the store to inquiry when the door would be installed and learned the following:

Good Morning Mr. **- As a faithful customer of Home Depot, I am writing to you for your assistance on an still on-going nightmare that started on March 2. And as of this e-mail, I have not awoken from the nightmare. On Home Depot, I ordered a DreamLine Encore 56 to 60 in. x 58 in. Semi-Frameless Bypass Tub Door in Oil Rubbed Bronze.

Working with the online services department at Home Depot has been a complete nightmare. Never again will I order anything from Home Depot's online services. So frustrating and disappointing. I thought I was ordering a product from Home Depot, but as soon as I was through the ordering process and had questions about delivery, etc., I was told it was out of their hands and there was nothing they could do about it. If that's the case, next time I'll order directly from the manufacturer! I tried for a week to stop something getting delivered and it still go delivered (very large order). This is not customer service.

About half the time I go in there are no people meaning the check out lines. Only self checkout...when I enter and see no one at the register I go elsewhere, today I sent $950 at Big C in Schoolcraft and another $300 at Kendall Electric because you are too lazy to open a cash register.

We purchased a complete Kraft Maid kitchen (cabinets). They were delivered with little packing material, thrown end over end off the back of the truck and upside down. Almost all of the doors were damaged, scratched, gouged, poor finish. One cabinet was cracked. The area rep for Kraft Maid came to see the damage and supposedly ordered replacement doors and cabinet. That was the last we heard from Mark. We've gone to Kraft Maid and Home Depot. To date, no action to make us whole. Very poor customer service. I would not recommend buying kitchen cabinets from Home Depot.

Bought a Samsung washer and all it has done is spin and shake then say unbalanced. So I called the HD that I got it from, waited 40mins to get hung up on. So then I called the corporate customer service line and they did the same thing. So I'm taking my business to Lowes where they actually care about the products they sell. My advice, stay away from Home Depot, it's a dead end.

The appliance department at the Grant's Pass Oregon location did not help me exchange a brand-new refrigerator that wasn't working correctly. Four months without a freezer. Call after call for help. Nothing. They have lost my business. I have been a customer for over 30 years. This is my second bad experience at this specific location.

Talked with associate Thomas about filter for my A/C. He took over to where the filters was. Explained to me about the different types. Very pleasant and helpful and professional and very knowledgeable. He took his to make sure I got the right one. Thank you so for your patience with me. The Home Depot on March Ln in Stockton, CA.

If you use a gift cert at Home Depot and then want to return that item. Home Depot INSISTS in giving you yet another gift cert for the refund amount. They will not refund back on the gift cert you have. The worst part is they INSIST on getting your Driver's License so they can tie the new gift cert for the return price to your Driver's Licenses. One cannot return that item if they do not provide their Driver's License!!! If a customer has their receipt, it shows they purchased with a gift cert, how can they insist on making a customer provide their Driver's License to make a return??? This should be illegal!!! WHY is Home Depot invading good customers privacy. My next question is how long is Home Depot keeping my private data and 2) how is Home Depot keeping my data safe? There is enough Personal info to hack that well, Home Depot is NOT in the cyber security business. Beyond that the staff is just nasty about it.

I visited the Store in Hialeah Florida off Lejune Road. When I walked the Store the ** Lady name that Starts with Al was useless because I asked her for the lady that Sits at the Pro-Desk and her reply was she didn’t know where this lady was, and she and some of the others on the phones, speaking Spanish and on the Phone while I sat at the Desk and waited and it took a while, so I asked the young lady Mrs. ** and she got on the speaker phone and located the person I needed to speak with. Great Job ** and some of the others that was speaking Spanish to each other and wouldn’t help should go back to Training and probation. I would recommend the Store because Of **.

Shopping in this huge store would have been a nightmare without helpful staff. Employee Amy overheard us asking for a specialty garden item as she was leaving for the day then showed us where these advertised were located. Likewise, Manager Mario said he wanted to hear how impressive Amy was, despite he was leaving for the day. Checkout staff Amy made sure we had everything we needed as we checked out. We told her how Kevin not only helped unlock paint after showing us alternatives to the screws my friend's partner asked us to buy. We relayed this when telling him to decide because they no longer carried the ones he wanted, so he could decide. These people are a treasure and made this Home Depot feel like a Nordstrom for tools. Thanks.

Is this one of the stores closing? I hope so. The asset manager a few years ago had me arrested for suspected shoplifting. Funny thing now looking back was the girl at the self checkout rang everything up. The asset manager said they seen a large box under my armpit. Really?? When I asked to see the footage they said no. Then when the city cop put me in the car he said I was being arrested for having a bad attitude. I shit you not that’s what he said. Oh no body cams. Big surprise. Ice thought about suing them many times. The DA ‘s office deferred prosecution indefinitely. Another big surprise. I’m a vet so not everyday is roses and rainbows but I am not a thief! In fact I don’t owe anyone a dime in this life. The asset manager is a criminal in this store. Look up Home Depot scams it will blow your mind what customers say.

Spent over $10,000 this month there. Bought the wrong size dishwasher and they only give you 48 hours to return appliances so I'm stuck with a $700 dishwasher that I can't use. I'm sure I'm not the only customer to ever have had this problem.

My wife ordered a vanity online from Home Depot a week ago. Unbeknownst to us, Home Depot outsources the delivery of online purchases to Central Transport. She then received an email saying the delivery was scheduled to be delivered between 2-6 Thursday January 29th and that we would receive a call from the driver when he is an hour away. So, you can imagine our surprise when the delivery driver showed up at noon and without any notice.

Make sure whatever purchase is correct because seeking help in the store or online is next to impossible. Getting help assistance and if you do the person had no clue what to do. Will never purchase any expensive again.