Ace Hardware

- Most of the major hardware product brands (sold by Ace hardware as well) are excluded for rewards usage by default regardless.

So the probability is very low for real usage of Ace rewards for something a customer might actually want to buy, rather than getting tricked into using 'free money' from rewards to buy something customer didn't want to buy to begin with. It's a gimmick. It's a terrible copy of rewards programs used by competitor hardware stores.

And the cherry on top is Ace Hardware's telephone customer service. Wow. Unbelievably terrible. They will provide absolutely zero help regarding rewards. They will say something along the lines of "I don't know, whatever the website says is what we see also and there is nothing we can do'. Ready for some laughs about what's excluded from rewards at a 'hardware store'? Check out the Ace hardware rewards exclusions list that can be found on the link below: https://acehardware.bold360ps.com/Payments-Pricing/Exclusions/

My 2 cents is don't support unethically operated businesses like this. Take your valuable money to another business who doesn't trick you with half truths and unpractical jargon. I have rated 1 star out of 5 stars because a less than 1 star rating was not possible. If it was, I would give something as close to 0 stars as possible.

They informed me that they could not change the order and entered it according to customers selection. How I selected this was ridiculous, but it told me that Ace Hardware did NOT make it clear AT ALL when I was checking out like most stores do, but even more so for them not to contact me and question it just shows you the lack of customer care and service.

Five days after I placed the order my 4 boxes were ready for pickup at Ace Hardware and I was still waiting for the other 6 to get to my house. Another 5 days went by and when I didn't get the six that were shipped to my home I contacted Ace Hardware and inquired as to where my shipment was because I couldn't track the order. The response from Sonia D. still has me upset because she gave me the tracking number that I did not have, and actually told me to contact FedEx as to the delay. I couldn't believe it because first of all I don't have a FedEx account, second of all this isn't my property to be calling on. I have to say I was so upset that I replied to her and told her how shocked I was that she would actually be telling me to do her job.

I'm still shocked as I'm typing this because I'm wondering if this is Ace Hardware's policy and total lack of customer service or is this an employee who is just extremely lazy. The real kicker was right below her name is Ace Hardware's motto which is: "Helpful is our Business - Caring Is our Commitment." My order showed total lack of commitment or helpfulness and I will tell you about a year-and-a-half ago we stopped purchasing our water from our local Ace Hardware because of their laziness also. An ending note is also that after this order I ended up ordering another 16 boxes of lights from Menards which would have been another $307.78. If Ace Hardware was more caring or helpful I would have never looked elsewhere. Those $307 orders add up when you have dissatisfied customers.

First off, it literally had a little bit of dirt on the tip which I saw the manager easily rub off with his fingers. I had only tried it out once, maybe twice, to make sure I didn't want it. I had ended up purchasing an upgraded more expensive Corona weeder that cost $30 and that performed far superior than this long handled stick thing I had just returned. Secondly, I learned that returns can only be returned if unused. How ridiculous is that? It is at the discretion of the affiliated Ace store whether or not they accept your used return. My return was not abused or filthy and had all the tags still attached on it. All it has was a little bit of dry dirt on the tip. Literally a little bit. I do not intend to purchase anything further from Ace Hardware stores especially with this low level of customer service and satisfaction.