Ace Hardware

Let's start w/ a misleading depiction of a shower stall online that led me to purchase what appeared to be a "free standing" stall. When I went to unpack my purchase, I found a stall that required wall support on three sides. This would not work in my situation so I returned to store it was shipped to, on 9/21. On 10/4 I am still being told my credit is "processing" that should take "3 to 5 days" on the thirteenth day. Ace Hardware online buyer, BEWARE!

I just had the absolute worst customer service at the Bend OR Ace store. We are pretty regular shoppers and I went in with a return -- having no reservations. Apparently, according to ACE I had only bought one of the items and was trying to return two. They then took both items away after crediting me for one only. I never expected this. I had been surprised to find that only one was on the receipt (they printed at the store) but I had every intention of talking with my husband and said I would like to look for receipts at home. I was denied.

I reviewed the 2017 Best Reports and made a decision to buy a Husqvarna lawn mower, and I found one available at Ace Online. I ordered it and got an email saying I wouldn't be charged until the item was shipped. However, I got an instant email showing a charge to my card. I got no follow-up information on shipping status, so after five days I called back, and they said the item wasn't in stock!!

I had my Husqvarna 450 repaired @ Social Circle Ace Home Center. I was well pleased until I ran the saw approximately 15 minutes and the exhaust fell off! I called and was told to bring the saw back for repair. The saw was taken into the repair shop and the counter person came right back out said they were not responsible because they had not removed the exhaust. I argued that the exhaust had been removed in his shop and he adamantly denied it. This would be a good time to point out one cause for an engine starting and going dead when revved is a blocked exhaust. That is the symptom this saw had! The technician who repaired the saw was brought to the front counter and an argument resulted. He agreed to repair the muffler mounting.

I have made numerous requests verbally over the phone, with email responses, using "unsubscribe" tools, and going online to the main website. All of these attempts have failed in stopping Ace from spamming my inbox with advertisements and unwanted email.

On Saturday 07/08/2017 I went to the ACE Hardware Store, "Hometown Hardware", in Waller, Texas to get parts for a plumbing emergency. The time was 3:45 pm... and yet the store had closed and locked its doors. The posted closing time is 4:00 pm... Monday thru Saturday. When I tried the door... the employees inside just gave me dirty looks. I had to improvise with items I bought at open WalMart. It seems these local people must close when they feel like it... regardless of rules or guidelines from ACE Hardware Inc. who I doubt would approve of the misuse of their company name. I doubt that ACE Hardware Inc. sanctions such behavior by those bearing the company name.

Lost card - online help was the pits. Asking for information I didn't have, asked for a supervisor, put on hold and same guy came back with a new name. Made 3 trips to store they said it bs. Look at ticket number all info is there. Guy was NO help online. Not a good time.

I went to the Romeoville Ace Hardware to purchase propane. I paid for the propane tank to be refilled 1999 used to debit card. Took my tank outside to get it refilled to find out that the gentleman could not refill my tank. He said my tank was expired. I went back in to get a refund. I was informed that the only way they could give it back was a credit and that day I would have to wait for my money to come back. I asked for them to give me a corporate number, I was told to look it up. I insisted that they give me a refund. I was informed that she spoke with the store manager. And I would have to wait. I asked for a pen and she throw it on the counter. I continued to insist on numbers for customer service. She then walked away.

I have only placed two orders via internet to Ace Hardware. The first was shipped to a different store than requested. It was Adirondack chairs that I bought for my son and his wife and they live 12 miles away. I requested it be delivered to a store near them and when I went to get it... it was not there. I was told that it was delivered to another store that was 25 miles from their home. I also ordered a small table and requested it go to the store by me, which is less than a mile. I went there and it has been sent to the same store the chairs were sent to. From my house this is about 20 miles away. I thought the first time was a mistake... but requesting two orders be sent to two different stores and delivered to the same wrong store quite far away is no longer an error. I will never purchase online from ACE again.

I was addressing the manager, of the Rio Grande store in Taos, NM, after waiting for 10 minutes to get a response for some reflective bubble wrap I wanted to purchase. He plugged his phone in his ear and just walked away. I dropped the 3 items I was going to buy on the floor and walked out. I WILL NEVER SHOP ACE HARDWARE AGAIN ANYWHERE!

Five days ago I placed an order online to have it shipped to my local Ace Hardware Store. They took the money out of my account and when I look to see the status of my order it still says processing. When I placed the order online it said product will be in store in 1 to 5 business days. I sent an email to their help desk and have yet to hear anything from them. Moral of this story is that everyone I speak to I will let them know never order anything from Ace Hardware online. They are horrible they don't care about their customers and their shipping sucks. Their communication is lacking on all levels. This is really sad to say but I get better communication when I order anything from Walmart. And I also get faster shipping.

Had product less than two months before fabric started unraveling. As of yet, no support on replacement from ACE. Grand Basket company who supplied material has been contacted also. Description: ASTORIA WICKER CHAIR. Item#: 8463556. Quantity: 1 at $219.99; Description: ASTORIA SWIVEL GLIDER. Item#: 8463549. Quantity: 1 at $329.99; Description: ASTORIA WICKER SOFA. Item#: 8463572. Quantity: 1 at $549.99.

When my weatherstrip on my front door finally saw better days, I started looking for the replacement rubber. I went to Home Depot, where I could not find a person to help me, or they were in groups of 2 or more yucking it up. Went to Lowe's, and found someone to help, but couldn't help. They told me to go to Ace Hardware. Before I went, I called and explained the item, and they spent a lot of time researching until they found the match. I ordered it on the phone and it arrived in three days. WAY TO GO ACE HARDWARE! You are the helpful Folks!! Thank you.

The Ace Hardware store at 41st & Peoria in Tulsa is run by a manager who is oblivious to customer service. She will never get it. The former manager was excellent and ran the store with superb customer service. Now that's all gone. I'll never darken the door again. I'll go right down the street and get better prices and the best customer service in town.

Went to store today. Needed help finding a replacement outside light pole decoration that broke. Cashier directed me to aisle 13 (I think) and announced over speaker that I needed assistance. Chris came over to help me. He spent about 10 minutes trying to find the right tubing circumference that I needed. Cut the tubing and found a pipe to fit inside to keep tubing straight. He then cut both pieces to size. This took about 15 minutes of his time. He was very cheerful. This is why I always come to this store. The cashier was very pleasant and happy too. Store has great staff which also reflects well about the store manager. His staff seems to be happy working there. Wish all my experiences in other stores were such a happy time for me. I feel like a valued customer.

I recently shopped at the Ace Hardware in Setauket and was more than unhappy with the customer service provided by the man calling himself the manager of the store. I waited for over 20 minutes for the manager to handle a return because only the manager was able to do this. He arrived after four calls for his help - he made no apology for the delay and was rude and dismissive when I expressed my opinion that their customer service left something to be desired. The other employees were helpful and acted appropriately, but a simple - "I'm so sorry for the delay, what can I do to help you?" from the manager was evidently too difficult for him. It's a real shame that no one is providing training for the management staff because I will never return to this store - there are plenty of other places to shop.

I went into my local ACE (Mission Street, Santa Cruz, CA 95060) to purchase a replacement toilet seat for my Kohler toilet and discovered that one of the toilet seats had been opened, the packaging exposing completely the replacement product. I checked the dimensions to make sure it was a sound fit then hung the seat back up where it had been, it was not the fit I required. I found the model I needed below on the shelf, leaning down to grab it I was suddenly struck by the prior toilet seat falling out of it's packaging.

Some time ago I began receiving unsolicited e-mails from Ace Hardware advertising their sales. At first I just ignored them, but they were appearing with such frequency that it became a real annoyance. Unlike every other unsolicited e-mail I have received from a reputable firm, their e-mails do not include any opt-out procedure. I finally e-mailed their customer service address to request a stop to the e-mails, and received a response assuring me I had been removed from their list. However, the e-mails kept coming, so I e-mailed them again, and again was assured that this time my address really had been removed from their list. Surprise! The e-mails just keep coming. Clearly, Ace Hardware will never stop spamming me... and just as clearly, I will NEVER buy anything from any Ace Hardware store. I'm curious if any one else has had a similar experience with Ace Hardware.

I had a problem with Christmas lights that my husband brought on black Friday. I came in to the store and asked what I could do to repair the problem of the lights been dim. The Manager said he never heard of such a thing. He advised me to take a picture and come back with the empty boxes to prove that it was his product. On Dec. 24, I came back with pictures and empty boxes in hand as advised. I spoke to the manager again who stated he did not remember the conversation. I returned the Christmas lights a half hour later. He keep stating he could not find me in the system. As I was leaving I stated that this was the worst experience I have ever have. He made me feel so uncomfortable. I followed his directions. That is when the store manager to "** off " and walked away.

I placed an online order on November 20, 2016. When I didn't get a follow up regarding the status, I called customer service that week. I was told rather rudely that I should wait until a full 8 business days passed and if I heard nothing, to call back. I was assured that my order was "allocated" but there is no shipping information available since they use their own delivery trucks. Once the 8 days passed, I called customer service and was told my order was still "allocated" but would have to wait another week to see if it showed up at the store where it was to be delivered for pick up. He called the store where it was to be delivered and said they said my order was cancelled. Customer service said they had no record of it being cancelled nor did I. He said the store had the item in stock but I would have to pay a price that was about 30% higher than the price I was supposed to pay!

WORST CUSTOMER SERVICE EVER!!! I ordered a xmas present for a family member 12/6 and immediately called the store it was shipping to so I could verify the order and to arrange pick up options. I was told my order has been confirmed and that it should be there within eight Business days and I received an email saying the same thing. Eight business days later I still have not received the "ready for pick up email" so I called and was told that my order had been canceled due to the item being out of stock. I was never informed in anyway that they were canceling this order. No email, no phone call. While talking to a customer service manager they found my item at an Ace location 60 miles away from the location I was shipping to. They said they could hold it and I could pick it up there. I said I ordered it shipped to the nearest store and could they ship it to the closer location?

I see that Ace Hardware has a ton of bad reviews and it's no wonder. They have a policy that they will not accept returns from another store when they sell the same merchandise. I had a very bad experience today at the Ace Hardware in my hometown. I bought an outdoor heater in a larger city because I was there for the day. I seldomly go into this city. So when I had to return the heater because my electrician told me it would short out my system, I brought it to my local store.

I placed an online order for an item for someone for Christmas. The item said it was in stock. The next day I received an email saying my order was processed and would be shipped shortly. 5 days later I received an email that was really vague - it just said "your order can't be processed due to lack on information." I thought, did I miss something when placing it? So I called customer service and they told me the order couldn't be placed because they were out of stock but I could drive down to Ace and see if they were on the shelf. What? What terrible customer service and what an inconvenience. I will never order from Ace online again. Very disappointing!

Ace Hardware stores near Standing Rock, North Dakota is actively refusing to sell propane tanks to water protectors; this is during the harshest of winter conditions. I will not be giving Ace Hardware any more business in my home state (or anywhere else I travel) for this reason. If you are offended by this corporate policy, I ask you to also take a stand.

I went to enter a local Ace Hardware Store a few weeks back to pick up a couple pieces of hardware for some projects I was working on. I am a sixty year old man and wear a backpack as I primarily get around on motorcycles. I was informed at the door that I would not be allowed to wear my backpack into the store and would have to leave it at the front counter. I asked if women are required to leave their purses as well? No Answer. Then I asked if in Winter we will be required to check our coats at the door? Again, no answer. I then asked why they do not just have everyone shop in the buff? I then informed the employee I will absolutely NOT leave my backpack with them as I do not trust them WAY more than they do not trust me, and will be taking my considerable business elsewhere.

My husband is handicapped and use a walker. We were in Ace Hardware today and the cashier forgot to ring up our coupon. So instead of making everyone else wait till she gave us our coupon money we had to wait for her to check out 10 more customers while my husband try to stand with his walker. We left and she come out to the van and said "I ready to do your coupon now." Really!

At the local Ace store I bought a locking door knob that didn't work and returned it the very next day. Because I wrote a check to pay for it I have to wait 10 days to take it back and receive a refund. Or you can get an in store credit. What's the difference getting your money back or credit at the store??? And why so long? I bet they didn't even take it to the bank yet! This is so stupid. And not very good customer service. The lady talked to me like I was a criminal. If they are so afraid of checks not going through WHY? accept them in the first place? No one even warned me that if you write a check and need to return what you bought that you can't do it for 10 days. Not to mention the cost was more than any where else. I won't be shopping there any more.

Bought a weed and grass killer. Used it according to instructions and it killed a linden tree and many plants. Ace does not seem to be responsible and turned me over to a David at spectrum who admitted that their product does damage. Want me to get receipts from plants that I had for years in my garden or no refund for damage. I also agree that the rewards program is fraudulent. Well I bring my business to Lowe's.

Over a 12.00 sprinkler that stopped working they lost my business due to unprofessional management from the floor manager. Hateful, arrogant SOB treated me like I was a convict trying to follow the Ace satisfaction guarantee policy. Told me that this item was not for commercial use (not stated anywhere on the item) and that I return sprinklers way too often (I have bought over 30 in the past 8 years). If they didn't fail it wouldn't be a problem. Lied in front of 2 cashiers (verbally beating me up about it) and others that overheard the conversation, said that the owner had a conversation about this with me (never happened). I spend 200 to 500 monthly for parts at the Orland, CA store. Well not anymore!

I remember when I was a kid, I always loved going inside a toy store and looking at all the new and exciting toys I could buy and play with. Now as an adult, I get that same feeling whenever I go inside an Ace Hardware store. When I say that this store has everything, it is not an exaggeration. It has everything an adult could ever want to play with, errr, I mean use for house renovations and such. I can't recount how many times I've needed something for a house project and relied on Ace Hardware to provide my needs. From different kinds of paint to floor tiles to bathroom equipment to electrical wiring, there's something for everybody there.