Ace Hardware Reviews

I want to share my experience with Ace Hardware (Store #03302). I purchased a Toro 22” Self-Propelled Lawn Mower on March 9, 2026, for $459. Unfortunately, when I first used it on March 19, I had trouble getting it started. After multiple failed attempts and even troubleshooting using YouTube, I finally got it running—but the experience left me frustrated and regretting my purchase. I contacted the store and spoke with the manager, Julie, who was incredibly understanding and supportive. She immediately offered a solution and asked me to bring the mower in so they could have another one assembled and ready for me.

I had the pleasure of meeting Shannon today (Happy Birthday). She is the absolute best. Knew where everything was located, knew exactly what I needed. All the while with a smile. You have a treasure, don’t lose her.

ACE hardware has the best employees bar none. They are locally owned and in every store, the employees are amazingly helpful, kind and they seem glad to be there. Today I went to the ACE off Durant and I was helped by James. I was looking to match a tint to stain a deck. He had a lot of information and looked for the correct color chart. First he looked in the drawers under the paints. He then brought two large sample boards from the back. I think I took up about 15 minutes of his time. He was busy answering the phone and was also helping someone else and yet, gave everyone equal attention. I then asked where the lights were and as I was walking, he joined me.

In follow up to my automobile fob.... I returned to Ace Hardware in Debary, Fl to try to get the fob in full working order in my car. The employee who assisted me was very diligent and was unable to get the new fob totally operable in my car. Therefore, I received a refund. Thank you to all who assisted me in this matter. Jerry, I'm glad you are feeling better. Ace IS the place. Thanks again to all.

I normally don’t do reviews but this instance really bothered me and I feel I should. I was going to go to Home Depot to get a truckload of lumber but thought I’d give the local ACE a chance. I called ACE and talked to a young man to see if they could match the price. He said it should not be a problem and checked with another lady there and confirmed. They did not have the complete order in stock so he said they would have it there in a few days. I asked if they could deliver local and he also said no problem and they could do that. I asked if I needed to pay and he said no. They would get that when they get them in. I seen the manager David the next day outside ACE so I stopped to confirm the order and delivery. He indicated it should not be a problem but seem a little concerned about the price but said he should be able to do it. I again asked to pay but he said no.

Ace has implemented an AI based customer service approach that doesn't respond to a simple inquiry like "Requesting an order's status"... only response rendered is "we have your order"? However, my request was based upon a website confirmed purchase that was to be picked up at my local store. No data given in responses, instead a "ask another question". Thus, Ace like many other anti-customer corporations are destined to the "dung heap" of free market capitalism. If I was an investor I would organize a coalition to replace their CEO with one that embraces customer's right of sovereignty... as per Adam Smith's theological treatise (Wealth of Nations) that became our "civil religion's bible."

I went to Ace Hardware in adairsville ga. to get laser key cut and programed and they wanted $145.00 to cut and program EACH key. $50.00 to cut each key. Well that is a ripoff so I went to Honda dealer in Cartersville and they cut keys for $15.00 each key and they programed all 4 of my keys for $180.00. They smeared ace prices by $300.00. Ace is such a rip off. It will be a cold day in hell before I ever set foot in another ace hardware store.

This independently owned and run Ace Hardware consistently charges significantly higher prices than shown on Ace Hardware's online price shopping web site and charged by other Ace Hardware stores. I only go there when I'm in a rush and only for small priced items. I'm sad the previous owner sold to this guy..

Weird occurrence at the back counter. I’m a gun advocate and believe in the right to carry. However the weirdest thing happened, a guy in tactical pants with a mesh belt simulator to what law enforcement might wear a sleeved Glock hung front the belt along with cellphone, walkie talkie and maybe a knife or case cutter loaded up like a Batman utility belt along with a name tag not a vest. He appeared at the back counter making eye contact with everyone or attempting to surveying the area like a mall cop “uncomfortable”. I understand the license to carry but this was an Ace employee loading and unloading into customer's car, stocking. There’s a lot of liability with being an employee and carrying a gun at work. Are you trained to use it in this setting, what if it drops while you are working and fires, are you capable of protecting everyone if there is an altercation? Why are you purposely staring at everyone making eye contact??

We recently purchased a Toro snowblower from Ace Hardware's website. It was our first time shopping with Ace — we chose them specifically because we wanted to support locally owned, independent store owners. Unfortunately, that goodwill was not returned. The snowblower was delivered to our home, but when we went to use it, it began falling apart. Upon closer inspection, it was clear the unit had not been assembled correctly. These things happen, so we called the local store. After some back and forth, they agreed to fix — but not replace — the damaged parts. We then contacted Ace corporate to request a replacement part, given that the purchase was less than 60 days old. The experience was deeply unprofessional. The representative blamed the issue entirely on Toro and refused to offer any assistance whatsoever.