Ace Hardware Reviews

I ordered an entire gutter system to be delivered. The delivery arrived missing parts. When I tried to get the missing parts, I was told the $2.99 part could be shipped to me for a $15 charge (??). The other missing part could not be shipped but I could drive to pick it up myself at a different store. I contacted Customer Care 4 times. No one even tried to help. All I got was “sorry for the inconvenience”. I finally found out after numerous calls that the missing parts were out of stock so the store cancelled those items. No phone call, no message, no communication. The store should have called me immediately and told me what was happening. Instead I was left to guess. Customer care was useless. Very disappointed in this company.

Ace Hardware Show Low, AZ - I took a Ryobi chainsaw in to be repaired. I had the cover and brake in a bag. I also had a spare chain in a separate bag to be sharpened. 76 days later nothing had been done. Their claim was that there was a missing spring. I was told that no one had called because they did not have my phone number even though my name, business and phone number are in their database. They didn't even bother to sharpen the chain. The manager was very apologetic, but offered no resolution. The spring is readily available from Ryobi for $3.86 but they could not be bothered. Do not, under any circumstances take anything to them to be repaired - you will be disappointed.

THE WORST CUSTOMER SERVICE EXPERIENCE EVER. I placed my order over the phone for 6 privacy screens. They had 3 in stock and needed to order 3 from the manufacturer. This was October 19 and was told it would be in Friday October 24. Never got a call that it was in so I called to check if it was in, the guy I talked to was VERY rude and we will call you when it's in. I called back on October 25 because I never got a call. I was told it would be in Friday, I got the same rude guy telling me they would call me when it comes in. I called on October 30 to only be told they were never ordered. I was told they would order them now and get back to me with an ETA, that also never happened. I called back to be told they were to busy and never called the manufacturer. But they were quick to take my credit card payment. I ordered them from another company.

I went into an Ace Hardware in Colorado Springs on Austin Bluff. I needed an old metal toolbox opened without a key. Even though they tried and couldn't get it open with their help and tools a customer was able to get it pried open, a former locksmith. Thank you to Fenn, Harold and Noah and the store front greeter, you are all kind and helpful. I bought a new soft side Stanley tool bag while I was there

Paid $38 for express shipping which was suppose to arrive Tuesday. They didn’t bother to ship till 2 days after I ordered.. They shipped it the day it was suppose to arrive. Needed the item before the hurricane hits and now it’s too late. Don’t waste your money on this site.

I went to the Ace Hardware on W Grant Road this morning, and arrived early. They did not open till 8 am. So I went to get breakfast while waiting for them to open. I came back and at 8:00 am I got out of my car and walked up to the door, but they were not open yet, so I hung around for a few minutes then I knocked on the door and someone inside knocked back, but did not open the door. I left and went to another Ace, because they are many in Tucson.

The worst online shopping experience ever. I placed an order, it was lost in transit. I didn't fault axe and places another order for the same item, 5 gallons of horticultural molasses. I received one. I contact customer care and they say they refunded my purchase. They did refund the initial purchase, but for the second one I have now been charged $130 for 1 gallon of molasses. I will never shop at any Ace ever again.

Ace Hardware ran an ad saying if you bought a M18 Light you would get the M18 radio for free. The ad was up on Facebook and their website. Through email they stated the ad was real however they won't honor the deal.

Today I had it for the last time with finding ACE products online at their website, make my purchase and used an ACE rewards/coupon, went in to the store to pickup, then they tell me one item apparently they don't sell because could not find anywhere! And again I lose the benefit of getting the reward discount because now my order no longer qualifies! I have had it with this. I blame ACE corporate for not properly managing their inventories and website, and border lining on false advertising about the use of Rewards coupons. For now on I will purchase from a competitor!

Do not purchase at Ace Hardware on 83rd Ave. and Camelback in Phoenix Arizona, employees have horrible customer service, they do not do their job right, they are stupid, I bought sawsaw blades by mistake and wanted my money back that same day that I made the purchase and showed them proof of the receipt and they total totally refused and told me to return the next day to speak with the manager, however I went to another Ace Hardware and told them what happened and their employee was able to give me my money back.