Ace Hardware Reviews

I had a great experience with ACE Hardware in Cincinnati! Paul L. did a fantastic job in helping me to change out my watchband for a complicated, old Garmin contraption. He helped me find the correct tool and replace the watchband.

Today I became a life-long fan of your repair department. Mark called to inform me that there would be no charge as my lawnmower ran beautiful for him. (We had not been able to start it.) Smiles abound. Our lawnmower looks like it had a lift. I'm so happy. Great team and great service.

I went into an Ace Hardware in Colorado Springs on Austin Bluff. I needed an old metal toolbox opened without a key. Even though they tried and couldn't get it open with their help and tools a customer was able to get it pried open, a former locksmith. Thank you to Fenn, Harold and Noah and the store front greeter, you are all kind and helpful. I bought a new soft side Stanley tool bag while I was there

Been doing business with Ace Hardware for several years. I say by far the best and only hardware store I will ever go to. I would highly recommend this store. They care for their customers - Quality of their products are good, customer service is awesome and they welcome me every time I come in.

I purchased a Craftsman Trimmer/Edger during their Buy One, Get Two Tools promotion. I was excited to get a free circular saw and jigsaw. After a few days, the jigsaw shipped and the circular saw was cancelled from my order. After inquiring with customer service they told me it was out of stock and was cancelled as it was "while supply lasts". I asked if I could get a different tool and was no since the offer expired. I was not given compensate at all (as of writing this). I would NOT have purchased the trimmer/edger if I knew I was not gonna get the 2 free tools. First time shopping online with Ace and sadly it will be my last time, there are too many other better stores with better service.

I cannot believe how many Ace Hardware ads I have been been repeated to me, that I feel like I have been psychologically been trained to memorize their sales jingle. It should be unlawful to be able to market this way, and will in turn never, ever shop at any of their stores. They should be ashamed of their efforts to sell grills to people who can barely afford the food to cook. I absolutely hate this brand, and think they should be ashamed of their efforts. It’s disgusting.

I will never order through Ace again. I placed an order online and I had nothing but problems getting my order. The store lost my order. I was given a $25 compensation. When I canceled the order because it was lost they refunded me the full amount minus the $25 compensation they gave me so they took the compensation back.

I have shopped at Ace for a long time but I will never shop there again as I have had so many problems with Rewards. They send stuff in the mail. I get emails and when I use my app the offers are no longer available. Their rewards problem is very deceiving and I have been on the phone repeatedly with customer support and furthermore I have gone to stores and they have told me that the information does not match what they have. I'm sure if you are part of Ace Rewards program you've had problems just like mine. I have had enough of the nonsense and I am not shopping at Ace Hardware anymore and I urge you to do the same and maybe they'll get the clue and change their program to stop being so problematic and deceptive.

These people are their own worst enemies! I've never seen it so bad for any company that is in business this long. The entire experience of dealing with ACE Hardware will have you gouging your brain out. I cannot fully express here how terrible it is here. Ordering was fine, but everything after this was a circus! The end result is, I was delivered product with a smile that was severely damaged in shipping and 20% of the product was lost (Promix BX Potting Soil 3.8 cu ft. Bale - 60 lbs).

I would love to support any of the Ace Hardware stores in my city; however, every time I try, I regret it. I place online orders only to have them cancelled with no explanation, no phone call, no offer of a substitution. Just an email saying my order is cancelled. This has happened now three times. If I use my rewards online and the order gets cancelled, my reward is gone. I've gone in because the website says the store has what I need, but when I get there, no one can find the thing I'm looking for. Generally they do not have what I need even though their whole ad campaign is "what you need in stock." Their prices are high, which would be ok if the products and service were good, but they just aren't. I'm never going to shop there again unless they are my ONLY option.