Ace Hardware

I placed a curbside order and decided to pick it up before it was supposed to be ready, went to the store within 10 minutes of ordering and the item was already available for me at the service counter.

I purchased a replacement key fob 2 1/2 months ago and the key stopped working. It has left my daughter stranded at school. The Duncanville/Dallas locate told me that the warranty is for 2 weeks. This was not discussed when I purchased the key nor did I receive anything in writing saying it was good for 2 weeks. I paid nearly $200 dollars. Alex, the manager, originally offered to refund the money if I could bring him the key. He called back and said that the owner and corporate said he couldn't. This was the 1st time I had used Ace in a long time. I WILL NEVER SHOP THERE AGAIN. I now have to ship a broken key to her to try and get the car to a location to get the key fob reprogrammed. I was told that was my responsibility.

Similar to most rewards programs, with Ace Hardware rewards, when you buy something, you get rewards 10 points per dollar spent. But:

BUYER BEWARE - ACE HARDWARE WILL NOT HONOR A CRAFTSMAN LIFETIME WARRANTY AFTER 90 DAYS. After 90 days since purchase you have to contact the manufacturer directly for an exchange. I called ACE’s Customer Service line and was told the same thing. Never again will I pay a premium for Craftsmen hand tools at ACE Hardware.

They shipped half of my order to me - and half elsewhere! They won't ship me the other half - "it's already been delivered". So now I'm going to have to find it and go get it myself or buy it again. Never had this problem with other big box stores. Don't waste your time and money with these morons.

This was a simple order that was for 4 strands of red and 6 strands of green LED Christmas lights. The total order with shipping and tax came to $141.98. When I received the confirmation I laughed because the order looked like I had ordered 16 boxes which you will see with the attached picture, but of the the 10 total strands actually ordered, 6 were being shipped to me, as I wanted them to, but the other 4 were being shipped to my local store for pickup. I immediately emailed them back because I was shocked that someone in order entry would not have questioned this order and called or emailed me asking if this was my intention.

Did not honor their ACE Rewards program. I emailed 3 RFI's and they chose not to respond (I don't think that they ever do). Incredibly poor customer service. Tried 2 different stores with same results - nothing.

Ordered a Mastercraft smoker on Nov. 12. I get a notice on late Nov 15th that my order has been cancelled with no explanation. This smoker was supposed to be for Thanksgiving. They continue to advertise and take orders for it off their site. This is deceiving at best. I agree with some of the other post that going into the store is much better but ordering online with ACE is a mistake. It should be called Joker Hardware not Ace.

I went to Ace Hardware which is Gus Brooke out in Lansing Illinois to exchange a Craftsman tool where she told me they do not do online orders and they were very mad about talking to me so I called Ace Hardware customer service. Spoke to a Spanish customer service representative and he was clueless. How can Ace Hardware operate like this? Shame on you people.

Buyer beware! Ace Hardware uses a "bait and switch" approach. When called out on it, they repeatedly state it is the same product, even after proving proof they are not. The company refuses to pick up fake product and take responsibility for this practice. They pass the buck to the pick up location store, which cannot do anything either because it is an online problem. These tactics are to get the customer to just give up. After purchasing an $600+ product you think they would want to keep you as a customer. Horrible experience and on-line practice.