Ace Hardware

Years ago I was introduced to woodworking and won the Industrial Arts Medallion Award and every sense I’ve had a passion in creating wood projects. I happen to go into Ace and was extremely pleased with the quality of lumber they carried. After my purchase I couldn’t wait to get started of building a pine clothing chest and was amazed how well it came out. When family saw it the orders started coming in. Three days later going back to Ace for more lumber the clerk noticed that I back and after sharing the photos of the project they too wanted a chest made. So with my new found friends at Ace I look forward to shopping there. Being at home durning this pandemic it make it easier to go right in and they know what I’m there for.

Awesome Customer Service, their Employees knowledgable in everything I have ever needed help with, if one doesn't know they have another step in! Installing plumbing, electrical, home renovations, paint & painting, re-drilling a chair (incorrectly bored holes) & to installing the part to finish screwing together in assembling them, insulating windows for winter / summer. Which glue or adhesive to use, bug & yard spray, lawn & garden ANYTHING! Washers & parts for toilet & sinks..etc. they are the BEST ❣ beginning to end, One time I purchased some of the parts elsewhere & found it was the wrong ones, they got me straightened out & walked me thru the installation!! AWESOME STORE & SERVICE❣ I have used them for 26 years❣❣

Ace is a hybrid of the old fashioned corner hardware store and a modern warehouse store, with one big exception: Customer service. Their employees are knowledgeable and friendly. They know where items are located in the store and will take the time to answer questions about how to use a product or which product is right for the job. Frequent sales and reward cards are also a bonus. Smaller sizes stores are also easy to get in and out of. I like my neighborhood Ace and the manager knows me and greets me when I walk in. I recommend Ace Hardware. It's a friendly place.

My local Ace Hardware is a family-owned business. The staff are friendly, helpful and courteous. While I've bought many items there (from Benjamin Moore paint to a Stihl electric saw); it is their garden department I like the best. I've found heirloom seeds, organic fertilizer, hand tools and a wheelbarrow. They also sell topsoil and healthy plants. I can have keys made there, can purchase a gift item (bird houses, chimes, etc.), find plumbing and lighting fixtures. The store is clean, well lit and even boasts of housing a small post office.

As you know that due to Covid-19 many of us have been stuck at home, well I have taken this time to indulge in my creative side. I started to create mirrors out of old windows. Well this is a new process for me so I had many questions and kinks to figure out. Ace Hardware answered all of my questions and filled my cart with the proper supplies. Now I am on my way! Thank You Ace Hardware!

2nd time I've made a purchase online at my chosen store and when I arrived or called they did NOT have the item in stock they claimed to have online. Avoid doing business with this "Retailer". My mistake was making the same mistake twice. Won't happen again for any purchase!

My husband and I used an Ace gift card on 12/30/2020 to purchase a Blackstone griddle for same day in-store pickup via their website. Approximately 2 hours after completing our online order we received an email from Ace CANCELLING the order. The reason was their local store didn’t have sufficient stock. We go back to their website to reorder the griddle from a different local Ace store, only to discover they never refunded our gift card when they canceled our order. Long story short, after 2 weeks of emailing and calling and being given countless excuses, we still had NOT received our $228.95 refund.

Zero stars is too generous a rating for the disservice and disrespect I received from Ace Hardware's cavalcade or contemptible curs. As far as I'm concerned, the entire operation couldn't go bankrupt fast enough to suit me. I purchased an Ace component online that failed to live up to its product specifications due to poor workmanship and inferior materials. The product, manufactured by Ace, is marked with an Ace Satisfaction Guarantee. Apparently, the Ace satisfaction guarantee isn't worth the cardboard it's printed on.

Purchased a trash can and Yetti mug, with a total of $14 shipping for both. They shipped the Yetti mug, but didn’t advise the trash can was no longer available. Charged me $14 to ship the Yetti mug, which based on their site would 5.33 to ship. They are willing to give me 7 dollars back, still profiting off my shipping, not to mention. The loss of my coupon too.

I purchased a patio door handle and it was shipped on August 25, 2020 (Order # **). It arrived damaged. I tried to return it to North Plymouth (MA) Ace Hardware; the owner refused to help. After 2 phone calls (Lisette & Shelley, spelling?) on September 17th, I had an Incident # ... **. I sent pictures to the email they gave me. Another phone call (Diteria, spelling?) said I was given the wrong email address. I sent the pictures again on Sept 24th. Still no response. On October 10th I called again (Aleesha, spelling?) to check status ... still haven't heard.