Ace Hardware Reviews

I have been a customer of a hardware store in Fremont, CA, that converted to an Ace store, and my account came with ace rewards program that I had for some 22 + years. A recently retired customer at Ace. So I gave them a call and the person I was talking to started laughing and said she had never seen anyone with this many points; she said 212.000. Points, she was to call me back and never did, made ten plus calls and no return calls ever, and my account had vanished. 22+ years, 10k a year; do the math.

We bought a gallon of stain. The young girl was told we wanted dark brown. We had to return to saint Joseph MI, for a family emergency. 3-4 months we returned Baldwin. The stain was Light gray, we returned to Ace asked to have fixed or exchange. We were rudely don’t told NO exchange and can’t fix it. We have been shopping there for 20 years. Never will we go back to ace in Baldwin or at any ace store.

I was at Kalkaska Ace and bought 2 sharkbite fittings and they were wrong size so I called them and said come on, you have 7min so I drove there and he was rolling door down and said too late!! **, he couldn't let me switch 'em out so now me and kids, pets, plants, have no water tonight and 80° outside, thanks neighborhood friendly store, MY ASS! TELLING ALL FRIENDS, I KNOW A LOT IN TOWN TOO, DO SHOP THERE!! GOOD RIDDANCE!!

I placed a significant order on June 28, 2026 (Order #redacted) for a full set of premium Ninja grilling gear: the Ninja Artisan Ceramic Grill Pizza Stone (16 in. LX 16 in. W), the Ninja FlexFlame ProConnect 3 Burner Liquid Propane Grill and Smoker (Black with Griddle Accessory), the Ninja Black Grill Cover, and the Ninja Stainless Steel Grill Rack (15 lb, 24.33 in. LX 9.65 in. W). This was specifically for my kids and grandkids visiting for the week of the 4th of July—America’s 250th birthday. I wanted to host memorable family cookouts, pizzas on the stone, smoking, and grilling with everyone together. The order was supposed to be delivered on July 2nd. Instead, Ace Hardware completely failed me with zero communication.

I did an online order with Ace Hardware $77 on the 14th. I canceled the order on the 16th on the 19th. They took money out of my account for the order. Now today’s the 28th and I still don’t have my money back. They’re telling me 7 to 10 days to get it back!! Just no excuses for this!!

I bought a Toro lawnmower. Delivered 5/13/26. Haven't been able to use it. Keeps stalling and dying. After spending $500, all Ace will do is tell me to find a dealer after selling me a product that is defective.

This Crestline Ace hardware, by far has the rudest, snotty staff. Clerk, (**) is snotty, curt and disrespectful. I thought first time dealing would chalk up to maybe she is having a bad day. But this behaviour is repetitive with her. Being a tight small community Crestline, local store should show more respect to their locals. This store does just the opposite. In addition, they lack knowledge of their inventory and their prices are far above the norm of other Ace stores.

What can I say? Yet another store gives bad service, no communication and —no apology. Just suck no it up. Ordered a Dewalt tool and shield..Of course they took payment. Promised delivery in 5/15-16 but today 5/17 Andria (clearly not in the US) told me, "Oh yes the store (????) will get it on the 19th and call them," WHAT, CALL WHO….No communication, no apology and I have absolutely no idea if and when my paid for item will arrive. STRONGLY URGE TO NOT PURCHASE ON THEIR WEB SITE. Profoundly incompetence with arrogance as a sauce.

I normally don’t do reviews but this instance really bothered me and I feel I should. I was going to go to Home Depot to get a truckload of lumber but thought I’d give the local ACE a chance. I called ACE and talked to a young man to see if they could match the price. He said it should not be a problem and checked with another lady there and confirmed. They did not have the complete order in stock so he said they would have it there in a few days. I asked if they could deliver local and he also said no problem and they could do that. I asked if I needed to pay and he said no. They would get that when they get them in. I seen the manager David the next day outside ACE so I stopped to confirm the order and delivery. He indicated it should not be a problem but seem a little concerned about the price but said he should be able to do it. I again asked to pay but he said no.

Ace has implemented an AI based customer service approach that doesn't respond to a simple inquiry like "Requesting an order's status"... only response rendered is "we have your order"? However, my request was based upon a website confirmed purchase that was to be picked up at my local store. No data given in responses, instead a "ask another question". Thus, Ace like many other anti-customer corporations are destined to the "dung heap" of free market capitalism. If I was an investor I would organize a coalition to replace their CEO with one that embraces customer's right of sovereignty... as per Adam Smith's theological treatise (Wealth of Nations) that became our "civil religion's bible."

I went to Ace Hardware in adairsville ga. to get laser key cut and programed and they wanted $145.00 to cut and program EACH key. $50.00 to cut each key. Well that is a ripoff so I went to Honda dealer in Cartersville and they cut keys for $15.00 each key and they programed all 4 of my keys for $180.00. They smeared ace prices by $300.00. Ace is such a rip off. It will be a cold day in hell before I ever set foot in another ace hardware store.

This independently owned and run Ace Hardware consistently charges significantly higher prices than shown on Ace Hardware's online price shopping web site and charged by other Ace Hardware stores. I only go there when I'm in a rush and only for small priced items. I'm sad the previous owner sold to this guy..

I want to share my experience with Ace Hardware (Store #03302). I purchased a Toro 22” Self-Propelled Lawn Mower on March 9, 2026, for $459. Unfortunately, when I first used it on March 19, I had trouble getting it started. After multiple failed attempts and even troubleshooting using YouTube, I finally got it running—but the experience left me frustrated and regretting my purchase. I contacted the store and spoke with the manager, Julie, who was incredibly understanding and supportive. She immediately offered a solution and asked me to bring the mower in so they could have another one assembled and ready for me.

I had the pleasure of meeting Shannon today (Happy Birthday). She is the absolute best. Knew where everything was located, knew exactly what I needed. All the while with a smile. You have a treasure, don’t lose her.

ACE hardware has the best employees bar none. They are locally owned and in every store, the employees are amazingly helpful, kind and they seem glad to be there. Today I went to the ACE off Durant and I was helped by James. I was looking to match a tint to stain a deck. He had a lot of information and looked for the correct color chart. First he looked in the drawers under the paints. He then brought two large sample boards from the back. I think I took up about 15 minutes of his time. He was busy answering the phone and was also helping someone else and yet, gave everyone equal attention. I then asked where the lights were and as I was walking, he joined me.

Weird occurrence at the back counter. I’m a gun advocate and believe in the right to carry. However the weirdest thing happened, a guy in tactical pants with a mesh belt simulator to what law enforcement might wear a sleeved Glock hung front the belt along with cellphone, walkie talkie and maybe a knife or case cutter loaded up like a Batman utility belt along with a name tag not a vest. He appeared at the back counter making eye contact with everyone or attempting to surveying the area like a mall cop “uncomfortable”. I understand the license to carry but this was an Ace employee loading and unloading into customer's car, stocking. There’s a lot of liability with being an employee and carrying a gun at work. Are you trained to use it in this setting, what if it drops while you are working and fires, are you capable of protecting everyone if there is an altercation? Why are you purposely staring at everyone making eye contact??

In follow up to my automobile fob.... I returned to Ace Hardware in Debary, Fl to try to get the fob in full working order in my car. The employee who assisted me was very diligent and was unable to get the new fob totally operable in my car. Therefore, I received a refund. Thank you to all who assisted me in this matter. Jerry, I'm glad you are feeling better. Ace IS the place. Thanks again to all.

We recently purchased a Toro snowblower from Ace Hardware's website. It was our first time shopping with Ace — we chose them specifically because we wanted to support locally owned, independent store owners. Unfortunately, that goodwill was not returned. The snowblower was delivered to our home, but when we went to use it, it began falling apart. Upon closer inspection, it was clear the unit had not been assembled correctly. These things happen, so we called the local store. After some back and forth, they agreed to fix — but not replace — the damaged parts. We then contacted Ace corporate to request a replacement part, given that the purchase was less than 60 days old. The experience was deeply unprofessional. The representative blamed the issue entirely on Toro and refused to offer any assistance whatsoever.

I've been an Ace Hardware customer for over 50 years. I signed up for the Ace Hardware rewards and I used to get coupons $5 off $20 or more. Now they've raised it to $5 off on $30 or more. And their prices have gone way up so who's ever running their marketing department should take a lesson from some of the other companies like Home Depot.

Since I’ve been a young man in my teens and now being 69 years old, the local Ace Hardware in River Edge, New Jersey was my go to store for many things I couldn’t find in a large stores like Home Depot and Lowe’s. This past week about three days before the storm that we had here I had been in the store and I saw a sign on the door that the ice melt product would not arrive until 12 noon that day so I went down the street to a Duncan’s and got breakfast and brought it back and sat in the car outside the store. As I sat in, ate my breakfast I watched many people come up, look at the sign and walk away and drive off, but I chose to sit in the car for an hour and a half and wait and see if I could pick up a couple bags and not too many because I know the storm was coming and people needed it as well as I did.

I will never shop another Ace because of the one located in Nashville NC. The policies not allowing items to returned because they are “seasonal”. I was never told that when I bought them nor is it anywhere on the receipt.

I went into the store and purchased a pack out from Milwaukee. It was supposed to be there Thursday. I called and they said it'd be 5:00 so I drove into town. I get there and the manager on duty was named Nicole. She was very rude so I end up getting my money back and going somewhere else. I've been shopping there for 30 years and I will never go back. Closing my account.

We had 2 local hardware stores. They were true hardware stores with not only hardware but employees who were knowable. Ace took them over. Replaced most employees with ignorant and cheap kids. I try to avoid them. Today I wanted 2 simple items for a project with my grandchildren. Apparently the only person in the store was a young lady on the cash register. She had a hand computer that was suppose to tell her where things were. I suspect she was not literate since she and her little computer sent me on several dead-end searches. Not much more to say since I left without buying anything. Strongly NOT recommended. Goodbye Ace. Hello Lowe's.

I will never go to Strasburg Road, West Chester Ace Hardware- she is so rude. They have marked the price wrong on the shelf and charging me higher price and refuse to accept Ace Hardware reward. It’s your job to keep price marked correctly. Then don’t advertise your coupon/rewards to your customers or reward members. On top, she was rude — I believe she is the owner. Tall older woman with glasses and shoulder-length hair. I will give her name if I had, I will never go back, I rather give business to Lowe’s or Home Depot.

This review is very different from 5 years ago. Went for a simple key today. Then looked at some 8 dollar special keys. Decided on just a cheap key. Proceeded to check out, reg key rang up 6.57 with tax. I was like, why didn't the employee just tell me, hey this one is almost 7.00, you might wanna get the special key for 8.00. Anyway, this time I won't return to my Neighbor store. Train your employees.

Nothing went right. Ordered a Stihl saw blade online for pickup at Goffstown, NH store. Item was listed in stock. Email notified me it was ready for pickup. Went to get and was told it was not in stock but they would order it and I could pick it up at the store in 2 days (most likely). The associate told me they wanted to call me or email me that they did not have it but the order did not have either my phone or email. I had to give both to make the purchase online. I told him to go ahead and cancel the order and I would get it at another store. He said okay. Never got a notification of cancellation and my credit card was charged pending. Called customer service and they called the store and were told I took the item with me. WRONG.

I went to Ace Hardware today to get plumbing fittings. I don't know anything about plumbing but the man there was able to tell me what I needed after I described my problem. Very nice and knowledgeable and the price was fair. Thanks!

Ace Hardware in Douglasville Ga is great. Especially Mark **. He was Amazing. Helped me with a major purchase. Took the time to help get me through the entire process. Kudos Mark. I will definitely be a shopper there going forward.

I went to the Ace Hardware in Harvard IL, and bought a Milwaukee Red Lithium battery.... It worked for 13 minutes and overheated and died.... I took it back the next day and the old codger that owns that Ace said he "ain't takin in back"... It had a little dust on it from grinding paint.... I called Milwaukee Tools and they said it was manufactured in the 4th week of 2023...so it was sitting on the shelf apparently for a long time....and now it's too old for the warranty as well... DO NOT GO TO ACE IN HARVARD IL... Their inventory (like the owner) is old and stale....

2 months of back and forth regarding a weedwacker battery they "lost" during repairs, just for the owner to flop and say they never saw a battery despite workers saying they saw it before it vanished and the fact even the receipt denoted the issue was starting and stopping suddenly, something you couldn't show without a battery. Now I'm Down 100 bucks for a new battery (wasn't even asking full compensation since it was a few years old) since they didn't want to take financial responsibility and had to fix it myself. On top of being woefully unprofessional, throwing away my request (something I found out from another worker) never called first during this ordeal, but corporate told me they can't do a thing, making me question the point of having a corporate office to begin with. I hate writing these reviews, especially about a brand I've used since I was a kid but after this you won't find me dead in an Ace store.

The staff goes out of their way to answer my questions and make sure that I have the right products for my projects. They are very friendly and knowledgeable. I would recommend Ace to anyone. One of my favorite stores.

I first purchased a Weber grill. The temperature wasn't working. I called the store and spoke with the mgr. He said they would order the part. I called a week later and he said they still hadn't received and wasn't sure when it would be there. I told him that I have patiently waited long enough and either replace the gauge or come pick up the grill. He found one in the store and had someone replace it. Before that he asked if I wanted to pick it up at the store. Seriously.... I said no of course. I paid to have the grill delivered. This was around July 4th...

Terrible customer service, extremely disrespectful. Told to wait while to go down an aisle like I am a criminal so they can bird dog my shopping. 58-year-old veteran **. Told them ** this and walked out. Never will I shop at any Ace again.

Horrible company! I would not recommend to anyone. They do not care about anyone or anything. Their only concern is what they can get from others. A lie can only run so far, until the truth overtakes it!

I bought a toilet flapper about $16 from a downtown Orlando Ace Hardware 2 days ago for a rental house that I own. When I returned to the rental house, I saw the that large 3 inch flapper was not going to work. When I returned it to my Oviedo Ace, I was met with... "oh, bought it at another Ace store uh...." The clerk asked me if I was buying anything else.. I said yes, bird seed.. "Well you need to get it and we issue credit for the flapper." In spite of her loud "Hello HONEYS" as you walk into the store... were now replaced by suspicions, like I was trying to cheat them..."... It made me hate going there... probably see my mug-shot on their wall now.... In some ways, I guess you can't blame them for this as so is much stolen from stores these days.... sad.

Well, the name says it all... Anyone named 'Ace' and you get what you deserve! The screws are #12 1-3/4" wood screws...that I was driving into MAPLE...with pilot holes drilled! That wouldn't be so bad, except that it was in the action rail of a 1965 Fender Rhodes stage piano! One of 80 made! I can't get those broken shanks out! I had to re-drill twice as many holes for the smaller US-MADE wood screws that I already had. I can't imagine these being used on ANYTHING! WELL...maybe on the posterior of the person that ordered these from the local "Ace" importer... Nice job guys! Good luck fishing those shanks out! Might I recommend the "ACE: Cantonese shank remover" and when all else fails (and it will) the "Ace: Cantonese shank remover-remover"! Or just leave them there as a warning to the next guy, who enjoys sitting as much as you. Do better! And when that fails, retire.

I had a great experience with ACE Hardware in Cincinnati! Paul L. did a fantastic job in helping me to change out my watchband for a complicated, old Garmin contraption. He helped me find the correct tool and replace the watchband.

Today I became a life-long fan of your repair department. Mark called to inform me that there would be no charge as my lawnmower ran beautiful for him. (We had not been able to start it.) Smiles abound. Our lawnmower looks like it had a lift. I'm so happy. Great team and great service.

I purchased a Craftsman Trimmer/Edger during their Buy One, Get Two Tools promotion. I was excited to get a free circular saw and jigsaw. After a few days, the jigsaw shipped and the circular saw was cancelled from my order. After inquiring with customer service they told me it was out of stock and was cancelled as it was "while supply lasts". I asked if I could get a different tool and was no since the offer expired. I was not given compensate at all (as of writing this). I would NOT have purchased the trimmer/edger if I knew I was not gonna get the 2 free tools. First time shopping online with Ace and sadly it will be my last time, there are too many other better stores with better service.

I cannot believe how many Ace Hardware ads I have been been repeated to me, that I feel like I have been psychologically been trained to memorize their sales jingle. It should be unlawful to be able to market this way, and will in turn never, ever shop at any of their stores. They should be ashamed of their efforts to sell grills to people who can barely afford the food to cook. I absolutely hate this brand, and think they should be ashamed of their efforts. It’s disgusting.