Ace Hardware Reviews

I went to Ace Hardware today to get plumbing fittings. I don't know anything about plumbing but the man there was able to tell me what I needed after I described my problem. Very nice and knowledgeable and the price was fair. Thanks!

Ace Hardware in Douglasville Ga is great. Especially Mark **. He was Amazing. Helped me with a major purchase. Took the time to help get me through the entire process. Kudos Mark. I will definitely be a shopper there going forward.

The staff goes out of their way to answer my questions and make sure that I have the right products for my projects. They are very friendly and knowledgeable. I would recommend Ace to anyone. One of my favorite stores.

I had a great experience with ACE Hardware in Cincinnati! Paul L. did a fantastic job in helping me to change out my watchband for a complicated, old Garmin contraption. He helped me find the correct tool and replace the watchband.

Today I became a life-long fan of your repair department. Mark called to inform me that there would be no charge as my lawnmower ran beautiful for him. (We had not been able to start it.) Smiles abound. Our lawnmower looks like it had a lift. I'm so happy. Great team and great service.

I will never shop another Ace because of the one located in Nashville NC. The policies not allowing items to returned because they are “seasonal”. I was never told that when I bought them nor is it anywhere on the receipt.

I went into the store and purchased a pack out from Milwaukee. It was supposed to be there Thursday. I called and they said it'd be 5:00 so I drove into town. I get there and the manager on duty was named Nicole. She was very rude so I end up getting my money back and going somewhere else. I've been shopping there for 30 years and I will never go back. Closing my account.

We had 2 local hardware stores. They were true hardware stores with not only hardware but employees who were knowable. Ace took them over. Replaced most employees with ignorant and cheap kids. I try to avoid them. Today I wanted 2 simple items for a project with my grandchildren. Apparently the only person in the store was a young lady on the cash register. She had a hand computer that was suppose to tell her where things were. I suspect she was not literate since she and her little computer sent me on several dead-end searches. Not much more to say since I left without buying anything. Strongly NOT recommended. Goodbye Ace. Hello Lowe's.

I will never go to Strasburg Road, West Chester Ace Hardware- she is so rude. They have marked the price wrong on the shelf and charging me higher price and refuse to accept Ace Hardware reward. It’s your job to keep price marked correctly. Then don’t advertise your coupon/rewards to your customers or reward members. On top, she was rude — I believe she is the owner. Tall older woman with glasses and shoulder-length hair. I will give her name if I had, I will never go back, I rather give business to Lowe’s or Home Depot.

This review is very different from 5 years ago. Went for a simple key today. Then looked at some 8 dollar special keys. Decided on just a cheap key. Proceeded to check out, reg key rang up 6.57 with tax. I was like, why didn't the employee just tell me, hey this one is almost 7.00, you might wanna get the special key for 8.00. Anyway, this time I won't return to my Neighbor store. Train your employees.