Ace Hardware Reviews

I was at Kalkaska Ace and bought 2 sharkbite fittings and they were wrong size so I called them and said come on, you have 7min so I drove there and he was rolling door down and said too late!! **, he couldn't let me switch 'em out so now me and kids, pets, plants, have no water tonight and 80° outside, thanks neighborhood friendly store, MY ASS! TELLING ALL FRIENDS, I KNOW A LOT IN TOWN TOO, DO SHOP THERE!! GOOD RIDDANCE!!

I placed a significant order on June 28, 2026 (Order #redacted) for a full set of premium Ninja grilling gear: the Ninja Artisan Ceramic Grill Pizza Stone (16 in. LX 16 in. W), the Ninja FlexFlame ProConnect 3 Burner Liquid Propane Grill and Smoker (Black with Griddle Accessory), the Ninja Black Grill Cover, and the Ninja Stainless Steel Grill Rack (15 lb, 24.33 in. LX 9.65 in. W). This was specifically for my kids and grandkids visiting for the week of the 4th of July—America’s 250th birthday. I wanted to host memorable family cookouts, pizzas on the stone, smoking, and grilling with everyone together. The order was supposed to be delivered on July 2nd. Instead, Ace Hardware completely failed me with zero communication.

I did an online order with Ace Hardware $77 on the 14th. I canceled the order on the 16th on the 19th. They took money out of my account for the order. Now today’s the 28th and I still don’t have my money back. They’re telling me 7 to 10 days to get it back!! Just no excuses for this!!

I bought a Toro lawnmower. Delivered 5/13/26. Haven't been able to use it. Keeps stalling and dying. After spending $500, all Ace will do is tell me to find a dealer after selling me a product that is defective.

This Crestline Ace hardware, by far has the rudest, snotty staff. Clerk, (**) is snotty, curt and disrespectful. I thought first time dealing would chalk up to maybe she is having a bad day. But this behaviour is repetitive with her. Being a tight small community Crestline, local store should show more respect to their locals. This store does just the opposite. In addition, they lack knowledge of their inventory and their prices are far above the norm of other Ace stores.

What can I say? Yet another store gives bad service, no communication and —no apology. Just suck no it up. Ordered a Dewalt tool and shield..Of course they took payment. Promised delivery in 5/15-16 but today 5/17 Andria (clearly not in the US) told me, "Oh yes the store (????) will get it on the 19th and call them," WHAT, CALL WHO….No communication, no apology and I have absolutely no idea if and when my paid for item will arrive. STRONGLY URGE TO NOT PURCHASE ON THEIR WEB SITE. Profoundly incompetence with arrogance as a sauce.

I normally don’t do reviews but this instance really bothered me and I feel I should. I was going to go to Home Depot to get a truckload of lumber but thought I’d give the local ACE a chance. I called ACE and talked to a young man to see if they could match the price. He said it should not be a problem and checked with another lady there and confirmed. They did not have the complete order in stock so he said they would have it there in a few days. I asked if they could deliver local and he also said no problem and they could do that. I asked if I needed to pay and he said no. They would get that when they get them in. I seen the manager David the next day outside ACE so I stopped to confirm the order and delivery. He indicated it should not be a problem but seem a little concerned about the price but said he should be able to do it. I again asked to pay but he said no.

Ace has implemented an AI based customer service approach that doesn't respond to a simple inquiry like "Requesting an order's status"... only response rendered is "we have your order"? However, my request was based upon a website confirmed purchase that was to be picked up at my local store. No data given in responses, instead a "ask another question". Thus, Ace like many other anti-customer corporations are destined to the "dung heap" of free market capitalism. If I was an investor I would organize a coalition to replace their CEO with one that embraces customer's right of sovereignty... as per Adam Smith's theological treatise (Wealth of Nations) that became our "civil religion's bible."

I went to Ace Hardware in adairsville ga. to get laser key cut and programed and they wanted $145.00 to cut and program EACH key. $50.00 to cut each key. Well that is a ripoff so I went to Honda dealer in Cartersville and they cut keys for $15.00 each key and they programed all 4 of my keys for $180.00. They smeared ace prices by $300.00. Ace is such a rip off. It will be a cold day in hell before I ever set foot in another ace hardware store.

This independently owned and run Ace Hardware consistently charges significantly higher prices than shown on Ace Hardware's online price shopping web site and charged by other Ace Hardware stores. I only go there when I'm in a rush and only for small priced items. I'm sad the previous owner sold to this guy..