Home Depot Reviews

Bought a Cub Cadet 42-inch riding mower from the Depot on April 2nd. They did not offer me a Home Depot Warranty for it. Was told that Cub Cadet mowers come with a factory warranty. Had 10 hours on it when the Briggs & Stratton engine stopped. Called Home Depot on July 31st when the engine stopped. I was told that they don't have anything to do with the warranty because I didn't buy their warranty which wasn't offered at the time of the sale. Gave me a number to call to get a list of certified dealers for Cub Cadet (Home Depot is not a Certified Dealer for Cub Cadet, they just sell them for $$$ they make).

Dealing with HomeDepot his week has been an absolute nightmare. The store only carries displays for appliances, so they said it has to be ordered off line. They gave me a phone number for assistance. I called in and the lady processed my order. I gave her the exact model number that I wanted and explained it was an LG brand. When the order arrived at my home, it was a Samsung item which I ordered LG. The lady put in the wrong item number that did not match what I gave her. I called back in, and they gave the run around and transferred me maybe 8 times for approximately 6hrs. Which resulted in me having to repurchase the correct item while I wait on them to pick up this wrong item and process a refund.

I'm doing a project here at the house and little by little I'm buying some pavers 1 day at a time because they are too heavy for me to carry since I'm doing it by myself. This time I put 20 pavers from the garden center on a cart along with other items. I pushed the cart toward the checkout but left the cart to get other items in the main store since it's too heavy to push around. I was looking for something else and maybe gone less than 10 minutes but when I went back my cart was gone. I asked the cashier and she didn't know, another girl said someone might've thought they were returns. 20 pavers??

Home Depot has failed me for the last time. I was told the product I ordered would arrive on a certain date, I was told it had shipped, given a tracking number, and the shipment was lost. I was told my only option was to cancel the order, re-order, and wait another month for the order, despite the fact that their website says there were 976 units available of the product. So, their incompetence, lack of communication, and poor customer service made the issue mine to handle. HD made no effort to fix the problem on a very simple order. I've been an HD customer for decades, with various instances of frustration, but this is the last straw. All done with Home Depot.

Customer service sucks! Trying to deal with the payment deferral process was like having a Root Canal on the same tooth over and over. The worst part was that I could barely understand the male representative on the other end. It was completely garbled where I could only understand a few words here and there. Even after expressing my frustration with the bad reception coming from his end he just continued on like I never even mentioned it. Honestly don’t really know if my issue was taken care of. So frustrating! The left hand doesn’t seem to know what the right hand is doing. Every one in their department was confused.

The worker was no help. One of the workers had put over 20 bags of insulation in the wrong place. When I asked they acted like a customer did it. They didn't want to price match. The service no horrible.

This review is about Home Depot and their shipping company Estes in NJ- I ordered cabinets from the home decorators collection over 3 months ago. Cabinets came and one cabinet was smashed - unusable. I was forced to take it or return the entire order. Needed to start my kitchen and pantry. If I only knew then what I know now. 3 months later still no replacement on the damaged cabinet (can't install the other cabinets and countertop until this cabinet is in place). Estes has damaged 2 more cabinets and most likely a 3rd - packaging of the cabinets is suspect, but freight carrier is destroying the cabinets.

I tried to buy some exterior siding material at the Spring Valley HD in Houston on I10. The experience was terrible. A 500$ order took 2 days to accomplish with multiple delays. Misunderstandings and inability to run my hd credit card through on phone. I finally had to go pay for it in person at another store. I paid extra for a 10 to 2 delivery and the next morning got a call at 7 and was told the delivery was for 6 to 8. A time no one was there to receive it. Overall a terrible experience - a very professionally operated company. They need many more folks, better systems and IT and better customer service training. McCoys, Lowe's and the Corner Store has them beat by a mile. If I were trading stock I'd be getting out of HD.

Do not purchase from them. They do not stand behind their products and definitely do not stand behind their horrid installation companies. Not a good experience from start to finish. Been waiting 4 months for resolution on damaged appliances installed and damaged by "their team". Now dealing with credit services that can't seem to get their stuff together. Almost have entire bill paid off and they are claiming they haven't received payment in 2 months. Bank sent the money. They can't find it, but that's my problem. I will NEVER, EVER WALK FOOT INTO ANOTHER HOME DEPOT and I'll make sure all my friends and family know it too. Give your business to LOWE'S. THEY WERE AWESOME.

Oct 16 2024 - Went to Home Depot store #2555, located at 150 Hampton Park Blvd, Capitol Heights MD. We were walking around looking to buy a Fridge for about 20min, We walked around looking for help, we saw Herve who didn't work in the appliance dept. but he took the time to stop and help, his customer service was above more than you can imagine excellent, you don't always get that type of service, we were pleased.

I purchased the Aleko 8-person sauna cabin through Home Depot, and while the sauna itself seems solid overall, there were several issues that affected my experience. The sauna arrived with visible exterior damage due to poor packaging, which was disappointing. The shipping crates were in bad shape upon delivery, and the sauna had scrapes and dents on several panels. The heater also did not function properly out of the box, as it only got slightly warm but failed to heat up after 15 minutes of use.

I bought a Ryobi electric riding lawnmower from Home Depot and also the extended warranty plan they offered. While the mower was under warranty I needed a drive motor controller replaced. A simple plug and play part. A two-hour job tops. I would have and should have replaced the part myself but it was under warranty and the part cost $377 so why not use the warranty. Home Depot warranty department would not send me the part directly but set me up with a company to pick up my mower and replace the part. Home Depot warranty department scheduled the company to pick up my mower on June 17th 2024 to replace the drive motor controller.

On October 15th at 1:40 pm I was at Home Depot on 288 DW Hwy in Nashua looking for a door bottom. I saw online that they were in stock but when I looked where the door bottoms were there were none that matched what I was looking for. While I was looking ** (the hardware salesman with the beard) asked if he could help me. When I told him my dilemma he said that there was one other place to look and he took me to where I found exactly what I was looking for. I would have left the store frustrated and without what I was looking for if you employee had not helped me. His kindness and concern was exceptional and he should be commended for his service!

My complaint it’s about the sales person for air conditioning. His name is John **. He went to my sister’s house to give us an estimate on a new air condition unit when he got there he basically ignore My sister‘s husband, didn’t talk to him about the estimate or different options at all and I was concerned because I was the one that did the appointment for her. When I called him he said, "She wasn’t there so I left." And told him her husband is there and he was so rude to him and to me over the phone for no reason. I was just asking what happened and why we didn’t got an estimate so he basically hang up on me when I was not finished talking. It’s sad that Home Depot hire people like this guy, so I have to go with another company because after this experience, I do not want to purchase my air condition system with them

The Kingman Home Depot store (#HO416) asked me to stop placing “online” orders and to call them with SKU numbers so that the individual store would get credit for the orders. I ordered tens of thousands of dollars worth of building materials. They promised delivery on specific dates. They did NOT deliver as promised or even warn me that the materials would not be delivered. I paid contractors to drive from Phoenix (not knowing materials would NOT be delivered).

As our refrigerator went out on vacation, we immediately needed to replace it. We salvaged what we could and are living out of ice chests. We purchased a refrigerator on Sunday and was promised delivery Wednesday. We received a call that said delivery would be delayed until Friday which we are unavoidably out of town. Delay was due to a hurricane, as we live in the Pacific Northwest is so common for....NOT. If your supply chain for the Pacific Northwest is due the hurricane in the southeast you have a serious problem. When asked if we could purchase the floor model we were told that is not policy and we would "just have to suck it up." This was unacceptable and we will NEVER shop at Home Depot again.

I purchased a fridge and oven. The fridge delivery date was 9-28-24. I received a text on 9-27-24 with a delivery window of 11-3pm. At 2pm, I called them trying to determine if they were showing up. They said call back in a hour if they don't arrive. I called them back at 3:30pm and they said the delivery wasn't going to happen but maybe Monday or Tuesday.

So, I had chosen HD to install impact windows and doors, even though they are far more expensive than any other, but the fact that it was HD I felt, they will be in Florida and not disappear. They also told me their work was guaranteed for a lifetime. Well, 1 year and 2 months pass, (still paying for the windows under their 24-month, no interest) and we get two leaks. Called the roofer and I'm told it was due to the caulking on the recently installed windows. Need to go back to those that installed the windows. I felt, Oh no problem! I have HD! Well, called them and was told, "We only guarantee the windows, not the installation", re-caulking would have to be paid by us! But not to worry the installer would be calling me.

I would like to suggest you get tap to pay in all of your stores. I was told no Home Depot stores do it and I think it’s asinine that it’s 2024 and you can’t use Apple Pay or even tap your debit card to pay. You’re a large company so it’s time to evolve with the times. Also your live chat on your website sucks because it’s a “real person” but the responses are clearly all copy and pasted from a bank of sentences corporate has given the person. They also talk way too much to make sure they are being “nice” like just be straight with me!!! No help at all.

Two months ago I purchased an electric clothes dryer from Home Depot. It was over $1000 after set up fee and taxes! The young man (I don’t know but at his age, I would say inexperienced) had a hard time getting the dryer back far enough to close the doors on laundry room. The dryer was exactly the same size as the old one. Exactly. So I asked what the problem was. He said he just couldn’t get it back far enough. When asked what I was to do he told me to hire someone to come in and do it. I JUST PAID HD TO SET IT UP!!!

Home Depot completely screwed me out of a project, by not allowing a tool rental due to their new CLEAR ID verification. The system doesn't allow military or temp IDs, and apparently, there is no way for a manager to override the requirement. I'm not a genius, but Home Depot screwed over customers by not allowing for all circumstances, as I'm sure I'm not the only person in the world that's waiting for my hard ID to be delivered.

My dishwasher broke so I ordered a new one from Home Depot. I waited a week for delivery. I was looking forward to finally getting this done. The installers showed up with the new washer, and I left them in the kitchen to return to working from home. Immediately I could hear them like there were on some phone call. I thought nothing of it, but apparently they took "issue" with the water valve under my sink that my current dishwasher was using. I did not understand the problem as it worked fine. After a few minutes they explained because since there was a slight amount of corrosion on the valve they could not install the dishwasher. I would either have to get a plumber to replace the valve and reschedule the installation, call an appliance place to install it, or return the unit and start over. I opted to schedule a plumber and rescheduled another installation attempt for a week out.

I made the mistake of ordering appliances from Home Depot, and it’s been an absolute nightmare. They rescheduled delivery twice, claiming they didn’t have enough people to carry the appliances to the second floor of my townhome—despite me giving all the details when I placed the order. The first time, they said they’d send a three-man team, but when the second crew showed up, they used the exact same excuse: they couldn’t deliver without more people. Customer service had no clue what was going on both times and confirmed it should have been a three-man job. After an 11-day delay, the third delivery team finally arrived, only to damage my house in the process.

Gave Home Depot a 1 because I had to. I recently had a situation where I needed to work with online shopping and their resolution department. They continued to push date back and never even worked on it. They have my money and are refusing to refund me. There is never a live person to talk to and they put you on hold for hours.

To Whom It May Concern, I would strongly advise against ordering items from Home Depot through their online app. There appears to be a glitch in the application that fails to notify customers when their packages have been delivered. Unfortunately, my family and I experienced this firsthand. After one of our packages was stolen without us being aware it had even been delivered, I contacted Home Depot multiple times to address the issue. Their response was disappointing. They acknowledged that the package delivery notification system was malfunctioning but still refused to take responsibility because their delivery partner, ONTRAK, had taken a photo showing the package on our porch.

I went to Home Depot to purchase a GE dishwasher. They arranged to have it delivered the following Saturday. The delivery team took away the old dishwasher and told me that they could not install the new washer until I had an electrician come out and fix the power wire. I had an electrician fix the wire and the crew came back the next week to install the dishwasher. They broke some of the pieces and told me that they were done and left. When I opened the dishwasher to test it, the broken pieces were apparent. I called home depot within 5 minutes of the installation. They transferred me from department to department, stating that it is the installer's responsibility, then it was GE's responsibility, then, after a month of transfers and rejections, they finally told me it was not their responsibility and there was nothing I can do now. Be warned. They took my money and gave me a defective product. Don't let this happen to you too!

I was charged immediately for my shower alcove bundle $1389.00 when ordered almost a month ago. I have made so many calls to HD and sent online complaints. Not 1 response. I even complained to head office. I lost a contractor and was charged partial amount for him missing out on other jobs. I still have no shower, no refund and absolutely no support from HD. They suck. Never order anything from them if you're on a schedule. They give you fake delivery dates, charge to deliver inside and then don't deliver.

I was asked twice in my first few minutes if I needed help. The second person, Zach, I told "yes." He helped load some 2 x 4's, selecting good ones. I had picked up some discounted lumber, which the cashier rang up wrong. Zach happened by and said, "Don't worry about it. Go load your stuff and I'll take care of it." Are you kidding me? He took my receipt to customer service, got my refund and brought my receipt to my car. I couldn't ask for more. Thank you, Zach!

Ordered a beverage cooler. It was never picked up by UPS. We asked for a full refund because we don’t have the item. They would not give us a refund on the item blaming UPS. After arguing for 30 mins then they told us they would not return our money because we have returned too many items in the last 4 years. Never shop here.

I ordered some boxes online from Home Depot for an upcoming move. After receiving an email that my items were delivered, I reached out via their customer service support text number as I had not received them. "Alex" my customer support agent sent me a photo from FedEx confirming the delivery -- only problem, it wasn't my house. After letting Alex know this, he took it upon himself to look up my address in Google street view and try to argue with me about the color of my house (he was looking at my neighbor's house). Very weird and accusatory behavior, I've never had a customer service agent do something as unprofessional as that before in my life. Obviously I pointed out my house and he never apologized but simply said he was "going off what Google photos showed"???

I have been a loyal Home Depot customer for a long time. On July 22nd 2024 I purchased a Samsung fridge from the Allen Park, MI store. At the store I was told that the fridge will be delivered on the 29th and on the 28th I received a timeframe which was between 3-7. No one showed up. When I called home depot that night they said that they were told that delivery company did not receive the fridge on time to be delivered to me on the 29th and they rescheduled the delivery for the Aug 3rd. I called home depot on the 2nd telling them that I have not received a timeframe for the delivery and I was told that sometimes they send it late and assured me that it was going to be delivered on the next day but it was a no show. And I was rescheduled for the 6th and no one showed up and again they rescheduled it for today (Aug 8th 2024).

Horrible company. Bought a bunch of stuff for upcoming job. Find batteries are shot. Order here. New ones came in late. Costed me thousands dollars in a job cancel cause of them and find out they wrong ones batteries. Now Home Depot just lying, giving me the runaround, dodging the problem. Never order off them. Just horrible experience. Never again will see a dollar from me.

Home Depot reached out to us and the issue was resolved to our complete satisfaction. This is the great HD experience we have always had in the past. I think there may have been some mis-communication and I may have over reacted because I was so disappointed. All is good and so is Home Depot!

Do not use Home Depot for kitchen renovations. Kraftmaid cabinetry is not what is used to be. My install date was April 6, 2024 and I still don't have everything I ordered installed. Today is July 30, 2024. The cabinets I do have installed are total crap. Dings, bubbles, cracks, poor quality all around. They are three different colors! I was told the trim, doors, and boxes are all painted in different facilities. OK, so you HAVE to have tricolored cabinets? On top of this, ZERO customer service from HomeDepot. ZERO. Weeks go by without a word on what's going on and why it's taking months!!! HORRIBLE. I'm embarrassed I fell for this big box junk!

I made a mistake of buying armchairs from Home Depot online. The reason I did it because they promised to deliver next day. They took the money momentarily, Next morning I received their text that said Get excited. Your chairs are on their way. Later I got an email saying that they have a problem. No armchairs. Maybe in 5 days. I really want to write a good review for at least anybody. It seems that all big businesses are went down to the drain. There is no honesty, dignity, respect for themselves. Disgusting. I will definitely stay away from Home Depot. You make your own conclusion. Based on what I feel I am in for a big fight for my money!

Updated on 09/22/2024: I actually did go in to the store and asked about the "special" with a Home Depot door representative, but did not give my name. The salesperson had NO IDEA of any "in store" special....as I suspected. I then emailed the salesperson back that had emailed me regarding the "special". I asked him to let me know when the next "special" would be as I would like to order a replacement door for the discontinued storm door. That was 2 months ago. I have never heard from Home Depot again....

I'm over Home Depot. We live in a mountain area and order supplies regularly to work on our home. However, home depot has repeatedly canceled or rescheduled our orders, almost never delivering on time or in the correct quantity. We have had to call customer service so many times you'd think we work for them. Save yourself time and money and go with Lowe's from now on.

Crew2 is the contractor for Home Depot and they caused a lot of unnecessary stress throughout our project. We signed a contract for a simple cabinet refacing project. The project took 11 months to complete from the time the contract was signed. The installer came in with the attitude of cutting corners wherever possible and no planning on the layout of the panels. As a result, we ended up with some panels with busy wood grain patterns next to other panels with no pattern. There were 2 end panels where veneer was used instead of the panels that came from the vendor (this was confirmed twice of which once was by Crew2's measure tech) and Crew2 would not take responsibility but, instead, told us that we need to accept differences in wood grain. After several attempts where we were told the panels would be reordered, there was always an excuse a couple days later of why the panels couldn't be reordered.

I ordered an appliance online - and got the haul away & water line set up. I checked the list for things to go before. Empty the refrigerator- hired help for my twins. And they came and said they can’t hook up because not water value behind the refrigerator. While online it only says 6 ft away it needs to be, not behind. They were going to leave it - there in the midst of my baby's chaos- I’m like no - and they couldn’t answer any questions because they are a third party only to deliver. When I call Home Depot support - Carlos the manager - said I need to hire a plumber to change the valve location because no delivery people will set that up. Well lies cause Abt said they could - and can connect to line currently being used. Don’t go to Home Depot!

Ordered polycarbonate panels over a week ago. Have had numerous messages telling me my delivery will be today between 11 and 4 and to wait around because someone needs to be here. Still nothing! I’ll never order another thing from Home Depot.

Purchased rubber home gym flooring rolls online, set up for store pickup. Went to pick up 3 rolls this morning, after waiting over a week for delivery. 2 of the 3 rolls were inadequately wrapped with the edges torn in multiple places. These were unusable. The 3 rolls cost nearly $600, and they expect me to take them damaged? I informed the staff of the damage, and their response, "oh yeah, looks like it". Her attitude was one of someone who has come to expect this type of damage, and expects me to accept it as well.

I buy all appliances through Home Depot but after purchasing installation they were unable to install. We have a basic builder home and they were unable to install a dishwasher. They said they would send someone the next day then the next day told me they would be unable to do anything. This is false advertising that they would install and were unable to.

Paid cash for 2 window air units. 10 days and one lost power. Took back for exchange. Denied. Receipt had faded and had paid cash. Refused to help in any way. Called corporate and got the same answer. Lost $500!

They don’t even have a simple outdoor park bench, was told online only. But they have all of this other plastic crap. One day they are going to wake up and see all the money they are losing, guess I’ll go one mile up the road to Lowe’s.

Home Depot always give you a delivery date within day or so to be deliver but as soon as you pay for order the 1-2 day delivery turn into a week sometimes two weeks. Home depot show you how many of your order is available at your local home depot store but they ship your order an out of state store. This has happen to me twice as if I have nothing else to do with my time. Never will orders from home depot.

Updated on 07/16/2024: You would think after appliances are returned a manager would call to ask what happened. Just not service I want going a few years down the line. I’m so glad I went to Lowe’s. So far a great experience

Order Number available upon request. For three major Kitchen Appliances. An out of state client purchased three appliances for his condo, and requested that I meet and coordinate the installation. For almost a week, I have reached out to Home Depot to get a delivery/installation window. The most recent contact was a call to their 800 number yesterday at 12:30. I was told we would be contacted that afternoon. NEVER HEARD FROM THEM. So, I get up this morning only to be given (on the link to the order) and learned they have scheduled me from 3-7 pm. Had they bothered to communicate with me, they would have learned that I have a standing meeting every Tuesday at 6 pm to prepare for Mass at my church the following evening. So, I contacted Home Depot 800 number, they offered to move to tomorrow. This after I cleared the day (Tuesday). Escalated to Scott, a supervisor. Repeatedly talked over me. Couldn’t help me. Lowe’s is such a better company!

The last few times I have dealt with Home Depot have been awful. I ordered a large object that was delayed twice, got a discount but then it still didn't arrive and it was fairly urgent so I called and the customer service person confirmed he canceled it for me. Two days later I get a notice that it's been shipped and now I won't get money back until they get it back which will be God knows when because delivery is impossible so it's stuck at UPS. I also needed a replacement chuck key for one of their tools and no one at the store or through customer service knew what size I needed. THEN...too many failures to write them all. No tracking button appearing, cheaper things by far elsewhere, NO notification if anything is seriously delayed, even when I call...cutting up my Home Depot card and sticking with Lowe's.

On June 20, we purchased a refrigerator, ice maker, water hose and the removal of the old inoperative refrigerator from the Ukiah, CA Home Depot appliance department; Order number **. We were told by the sales lady the order would be delivered June 22 and we would receive a call regarding the delivery time window on June 21st between 4pm and 9pm. When I didn't receive the call on the evening of Jun 21 regarding the delivery window, I called the Appliance Dept., that evening inquiring about my delivery. I was told the delivery couldn't be completed because the ice maker wouldn't be delivered until July 17 and had to be installed before shipping the refrigerator; Why did I have to make this call and why wasn't I told this at the time?

I’m going to start off with the refrigerator that I purchased is amazing but that is the only good thing I can say about my experience with getting my refrigerator. I paid the $50 for Home Depot to remove my old refrigerator and they refused to do it even though no water was running in it and there is a shut off valve under the sink which is right across from the refrigerator. They wouldn’t unscrew a small copper line from the refrigerator but took my back door off without asking me. They had the customer service lady call me and she was no help at all and rude. I’m a new homeowner and veteran who was excited about her new refrigerator purchase but the experience of dealing with Home Depot makes me hesitant to work with them in the future for bigger purchases.

Home Depot's professional installation process is unusable. Both through their website and in store request to find a contractor to install a $9k multi split heat pump routed me to the same company that pointedly "does not install any mini split system home depot sells". Their website does not qualify their professionals to install the very products they sell. In store request to a home depot supervisor, she pushed me off to the same company that will not install. Including tax, that was about $10k worth of sales home depot lost to Lowe's today.

We ordered a new range for one of our tenants and when it was installed it did not work. We called for service and when the tech left it still didn't work so he came back and said it needed two parts that would arrive separately. He said once the parts arrived he would be out to repair, but after setting the appointment he never showed up. Home Depot is not standing behind the product and will not take it back even though it has never been used, and they are aware of it not working from day 1. This is the second issue we have had with this company. We ordered a dishwasher and on December 24th the delivery/installer dropped it in the middle of my kitchen and refused to install it. I went back to Home Depot and was able to get the installation fee and the appliance takeaway fee for the old appliance refunded. BUYER BEWARE!

Miserable experience with the East Ft. Lauderdale store. My order deliver... almost 1/2 of the packages were damaged. The store left a broken down pallet on my driveway... repeated calls to the 800 number and store with no results. One employee gave me a fake name "Mary"... When I called back trying to reach the manager (McKinnie?) I ended up talking to someone in HR who said "no one here by that name". Tried again to reach McKinnie and they would not put my call through. Left a message for her which was not returned. Had to pay $50 to have the pallet removed. I've filed a complaint with BBB for the store and for now on it's... LOWE'S.

Be very aware when accepting deliveries from Home Depot. I had a washing machine delivered June 2; I’m to do installation, so I asked the delivery crew to wheel it into the carport. I was curious why they were particular about turning it around after they got it into the space, but they were chatting away with me so I was distracted. I was curious too that they took photos from the back of the machine and hurried away without asking me to sign a confirmation of delivery. Later I realized, that they figured I’d do a walk around inspection of the machine before signing (I would have). Once they were gone, I found a forklift gouge on the side turned away from the light, and I found a dent in the front panel, which was also angled away from the light. I was tempted then to call HD and return the machine. But I chose to keep it figuring I was paying for being gullible enough to let them distract me long enough to get away.

If I could give a lower score, I would. I purchased (online) a GE washer/dryer stackable combo ($1691)which was delivered on 6/6/24. On 6/20/24, the dryer stopped working. It runs but there is no heat. To make matters worse: the washer stopped working on 6/25/224. When I originally called about the dryer not working, I was offered a service repair for 11 days out. That was unacceptable for me. Since I said it was unacceptable and stood my ground, no matter what they said, I was deemed as "rude" by customer service. When it is unacceptable to me, them repeating themselves over and over does not change my mind. I stood my ground. I was hung up on. I was called rude.

They are not customer friendly any longer. I purchased a zero turn Ryobi & bagger for 4k, it was missing the latch to hold the battery lid down. It stayed piped up and got in the way. I contacted the store who shipped it to me and they said, "Bring the mower back and we will replace it when we get another one"! (When would that be?) And when I made that purchase on a mailed out promotion for 0 interest or 15% discount the store employee had no idea how to apply the discount or 0 interest at the time of sale. I did get the 0 interest after 40 min. on hold from customer service.

Never, Never participate in a promotional plan. Left hand does not know what right is doing. Customer service (promotional department) - Lesandro promised that my large payment would post against the promotional balance, after a 45-minute call with most of it on hold. Then I do not see the credit as promised and discover that they did not make the credit as promised. I would have been back-charged interest if I had not check it. Spoke with a manager - Mary overseas of course and all they do is state a scripted response and offer no assistance. Just the person was wrong. Also - don't use their in house installs for windows/doors. I went in, received a quote for a sliding door and then paid the $40 fee to have someone come to my house to measure. They used an outside 3rd party and that was a nightmare.

The delivery company was extremely rude to my elderly father, dropped the box in the middle of his driveway. He tried to explain to them that they were supposed to place it in his garage, even showed them the delivery instructions, and they told him to just ask for some money off and left. It was supposed to be delivered across the doorway or threshold. I called Home Depot customer service to see if the delivery guys could come back and fix it, I was told they “submitted a ticket” and it was escalated to the highest level and not to call back for 24-48 hours, because there is nothing they can do until then. Huge problem with this is that they trapped my dad’s car in the driveway when they left it in the middle of it, and prevented some critical water work from being completed and now my elderly parents are without water or a car and there is nothing more customer service can do about it.

The local store outsourced contractor recommendation to an outside contractor to do garner maximum profit in a way that distances them from responsibility for the results. Any sales must pay off the store, Home Depot Corporate, the recommending vendor, and the contractor. The actual cost of material and labor is dwarfed by the overhead of providing a profit to so many companies not involved in the work. No one in this string of businesses can be held responsible for the quality and overall high costs.

I am extremely happy with the customer service I receive in the Home Depot in the Athens, GA location on Epps Bridge Parkway. Everyone is always so helpful, friendly and courteous especially compared to the other home improvement store here. I always find what I need and products are so much better. I have bought plants in the Garden Center and happy with them; the only thing I would say is I wish they would have clearance plants instead of throwing them away. I would definitely buy them. But overall Home Depot is the best!

Was supposed to receive my batteries and tools today. Never showed up. Checked my order. Said should be delivered today. Contact HD. They never shipped it and can't tell me why or when they will. Their solution was just wait another 10 - 21 days or cancel my order.

I ordered a pallet of dirt for my project on Saturday and still waiting on Wednesday. You had to pay 79 dollars and an extra 20 gortime slot which as I was home did not get. They skipped and then could not deliver till Wednesday and said would come at 10. Well they lied. I am on the all day delivery again and waiting. What do you bet? They don’t come. Was really a mistake ordering from them and tonight will cancel and get somewhere else. They have a lot of apologies but spoiled my landscape appt and timeline of my project. They do not care. Too bad so sad.

One 1. Why has Home Depot made it nearly impossible to call them on the telephone. And 2 - does anyone at Home Depot ever read the reviews? Here is another example of Home Depot hiding from the public, even a simple text message to Home Depot requires 200 characters. Sometimes they just wanna ask a simple question and they require 200. I’m going to Lowe’s.

Transaction date: 5/29/2024. Home Depot store location: Dearborn Hts, Mi 48125, Amount paid; $1,057.88 for a stainless steel top 15-drawer work bench. SKU#1003399495 transaction#** 05/29/2024 3370. The item was in stock, I made a cash purchase and told sales I didn't have the means to get the bench home and asked to set it aside, and I'd be back Friday afternoon or early Saturday to pick it up (Noted on the receipt).

I spent thirty minutes on a scavenger hunt for three items. The help/employees directed me to various isles, but I never found what I was looking for. I used to get great service from knowledgable employees, which was ten years ago. Now I don't get adequate service. I hate giving my money to Amazon. But, I don't have time to waste wandering through Home Depot trying to find employees to help. I'm done with Home Depot. Great selection of products. But, good luck finding some needed hardware items.

We purchased a dishwasher and were told it would be delivered and installed between 12-4 last Sat. My husband cancelled appts and waited all afternoon. Home Depot dropped the washer at 3:30 but didn't install. They told us someone would call Monday to install and make it right - never happened. My husband called and they said they'd deliver it Thurs and would call to confirm. Never happened. He called again this morning, and we'll see if it gets installed. Tried to call the store manager - rang for 5 mins - no answer. Ugh! Will not purchase from here ever again.

Ordered string trimmer to be delivered 5/31/24. Tracking shows UPS did not receive item. Called Home Depot they initiated a claim and was to get back with me in 48 hours. Never heard from anyone. Called again. Still don’t know if it’s shipped and was told to call back in a couple of days. Also told could not cancel order. Our card was charged on 5/29/24 but we have no idea if or when we will receive the trimmer. What a deal for Home Depot. My veteran discount is not worth the hassle!!

I went into the Oneonta Home Depot on 20 May. They were having a Memorial Day sale and I wanted to get a new barbecue for my house. They had a special that stated any girls over $399 would be free assembly and delivery so I placed my order and it gets canceled the first time then the second time and the third time I contact the store livid because it’s over a week after I placed the order and they keep rescheduling the barbecue without even notifying me. Only an email. I contacted the store requesting to speak to the supervisor Jim and asking to leave my phone number so he can contact me. I know Jim handles quite a bit in the store and yet they refused giving the phone to Malcolm, who then says he will have the delivery to me on Saturday, 1 June on Friday to confirm that The delivery will be made on that Saturday.

Do any of you customers believe the reviews that HD actually has 'only' referring to their local area stores? I'm an old timer now, got my Plumbing Master's License back in 97' after classes at the county high school where I took classes to get that and my business background/Licensing Background... Now, If you want to invest, it is a place to start, nowhere near the profit margin it was a quarter century past, yet still a solid investment.

I would give 0 stars but unfortunately that is not an option. Company closed my credit card with no explanation. So I called the number, couldn’t talk to a person to get an answer and then got hung up on by the automated line. I had a 0 balance but not for an extended period of time. Trash company, and this closed account will trash my credit. THANKS TRASH DEPOT.

I went into store for wood for new steps for a deck. There was nobody in lumber. I ask one guy. Not much to pick from. I told him I need one good board. He said they all look good. No they didn’t. Boards were over my head. He said I work in plumbing. I told him to go. Trying to find someone, the young guys are hanging out with young girls up in front. I found a young kid. Do you work in lumber? This is my 2nd day. He got someone else to help me. He left. Got the boards cut. Took it home. Wrong size, all of them. Boards were all in the wrong bins. WTH. So I went to Lowe’s, got my boards. I got help. Got them cut.

I have ordered via Home Depot online 2 major appliances (LG Washer and Dryer) on May 26, 2024 during the Memorial Day Savings event. These appliances were advertised to have an estimated delivery date on May 29, 2024, which was the major factor for me to decide to go with Home Depot, compared to Best Buy and Costco. As instructed, we were supposed to get a call/text 24 hours prior to the delivery date to confirm the delivery window timeframe. We have gotten a text on May 28, at 8:17 PM indicating that the delivery was being rescheduled and that the manufacturer will be contacting us within the next 48 hours. With very little information provided, I called Home Depot customer service minutes after we received the text. This was when my level of anger and frustration elevated.

Appliance bundled order 4/28- just got dishwasher running after almost an entire month. $ visits and days for installers to come back and damage (leaking) under sink. (JB OR JD HUNT CONTRACTORS.) Still do not have a undented refrigerator. They have brought 3 out so far all with dents/ Waves in stainless steel (FRIGIDAIRE) Last night they called and cancelled delivery of the refrigerator on Tues by a Home Depot robo call. I again had arrangements at work to be able to leave and will now have to readjust again. Home Depot takes no responsibility and offers no compensation for any of the problems, my time, my time off work.!! CUSTOMER NO SERVICE!!!! NEVER order from them. Terrible experience. Apparently they don't care that I spent 5000.00!!

I bought a new washer on did not work the 1st day! Very 1st wash it sprayed water all over the place. I used their delivery service which also hooked up machine. I went back the next sat and made a complaint. They did send over a guy to look at it but since it was outside they say the warranty was voided. I could see the point but not making it thru 1 wash cycle sucks. Whets worse I also bought a Ryobi battery which didn't even last a month. Sad, my last washer lasted 10 years, which I did buy from Home Depot. Last washer I covered after every use and it lasted over ten years, this 1 didn't last thru 1 wash. What is worse they used every excuse to not replace it. It was delivered and 1st load it sprayed water all over the place. They say it my fault, but load would have been nice..

Understaffed, under informed staff, poor return policy. Frustrating buying process - That industry could use more competitors who are more service minded. As a homebuilder/developer I reluctantly shop there. 20% of the time no one answers when asked to be connected to a department.

Do not do business with this company. Paid over 2 grand to have new front door and storm door installed. Day of install no phone call, email, text, nothing. No one showed up. Lost a day's pays because took day off. Called, manager said will look into and not one phone call back, Will be getting my money back.

Today, I recently had an unsettling experience with Home Depot Credit Services that I feel compelled to share. Despite diligently making payments throughout the past year, I was shocked to discover that these payments had yet to be allocated towards my promotional items. Here's a breakdown of my grievances: After my review and phone call with Credit Services Management, here is what I gathered, and in my opinion, is the prioritization of the bottom line deception to consumers.

I will never ship at Home Depot again. I used to be a loyal customer. But they have gone off the rails and no longer care at all about customer experiences. I've had a nightmare of dealing with them over being charged for a bed that I did not receive. The shipper, Maersk, confirms that I did not receive it. Home Depot refuses to talk to their own shipping company to resolve delivery issues. Ridiculous business behavior. This is how they drive loyal customers away.

I'm done buying tools from Home Depot. Every time I buy a tool from there, I can't find the accessories I need to use it. Again, I buy a sander from there and try to find the sanding pad and disc I need to use it. I did a search on the Home Depot Site and the Ridgid Tool Company. 0 results. A few days ago, I go to the Home Depot with the sander manual to find the sanding pad and disc. These floor reps don't know what they are doing because it's the wrong sanding pads and I never got the disc. When I got home and put those pads in the tool bag, I found the three pads that came with the sander. Those had holes in them. The ones they sold me do not. Never got a response from the Ridgid Company either as I filled out their contact form two weeks ago. Very frustrating.

I have had a Home Depot account for many years, we have made several large purchases on this account over the years, taking advantage of zero percent interest for large purchases. I've been trying to purchase two gift cards online for new homeowners, related to an estate sale in the family. After my purchase was decline 4 times with a zero balance credit card I finally called home depot. I was told I would need to go to the store to buy gift cards. I am so disappointed, and dismayed.

I made a mistake with my home address on a recent order for a new refrigerator and freaked out. I got on H/D's website, found the correct contact # and easily resolved this mistake - their rep was understanding and quickly resolved my mistake - things like this don't happen very often with companies of this size - kudos to H/D.

Purchased a Bosch dishwasher from Home Depot and it end up being defective. Home Depot will not come and exchange it because they say we did not call within the 48 hours which we did. I am appalled at their horrible customer service. Either way dishwasher is defective and it’s only a week later. They should be coming right away with a new one.

I have had my consumer credit card for several years. I have a high credit limit. I have never been late or defaulted on any of my credit cards. I tried to make an online purchase to have shipped to my mom for her birthday. The purchase kept getting declined, that was on April 24, 2024. The credit card department could not resolve the issue so they said they were going to put me on the priority list for resolution. I never heard anything for four days. I called again and again they said they would put me on the resolution list and I should hear something within 72 hours.

We purchased an electric fireplace from Home Depot less than 2 years ago so it’s out of warranty. It stopped working and we need a replacement heater element part. After 7 weeks of us making numerous phone calls, emails, and having promises made to help us order a part, or upon learning we cannot order the part anywhere, we have no answers. No way to replace a $40 part so we will have to throw out a $500 fireplace and buy a new one. So extremely disappointed in their lack of customer service. We bought tons of stuff from Home Depot in the past, plus always gift cards for family, but We will never buy from there again. Beware, their customer service is nonexistent.

Your millwork apron staff doesn’t listen. This is a poor set up. Why not make it I make all the choices and click on what I want like at the store. Your human factors overthink things. I used to love Home Depot but the last two day dealing with two store and a telephone person I am losing confidence.

I am so unhappy with Home Depot. If I made orders this because I needed. But they promise 2 times come to do the delivery. They never showed up and never call to let you know they never going to came. But Home Depot knows at 7:15 am the delivery driver company they have never going to do the job. If I don’t call them, they will never provide another date delivery. I am waiting for more 10 days and guess what? They didn’t showed up again. I cancel my order. I lost money and time with this company. My husband went to Lowe's store today and the delivery come tomorrow.

Home Depot has been making terrible changes lately. I tried to return some items from a recent renovation project at my house today. Apparently they no longer take returns after 30 day and only allow 1 return a year without a receipt. So they rejected my return which doesn’t make sense since I haven’t returned anything this year without a receipt. Also as of February 2024 they no longer do 11 percent back.

I ordered a fridge, 2 weeks later it was to be delivered between 9:30-1:30. Apparently the delivery guy showed up at 9. Now it's been rescheduled. After some heated words I called the supervisor who told the driver to go back. The delivery guy then calls me and states "He does not have to return." I was a first time customer. I cancelled everything.

Do not order anything from Home Depot. I ordered a 4 ton minisplit for 5500 bucks. They keep changing the dates of delivery, lie to me when I call them. Do not call back like they say they will, and will still not tell me a possible delivery date or where the unit is. Buyer beware.

We have had the worst experience in my life with Home Depot and my kitchen cabinet makeover. IT’S BEEN A YEAR AND A HALF AND THEY STILL HAVEN’T FINISHED!! Just about everything that could’ve went wrong has. Starting with The man who did our kitchen measurements, who didn’t even know what he was doing after being here 4 hours, then called me that night and asked me to measure something he forgot? What?? I’m in the bed!! And I don’t know how to do all that!! I should’ve known then, but I kept on giving them chances.

Not impressed, my wife had online order. Say it was in today. Lady at the desk was great trying to get answer, the person she asked (supervisor?) was rude claiming just came in, it might be a day or two before it was ready for pick up and left the desk to check. I waited for 45 minutes with no one telling me what was going on and person that was checking on it had come back and knew I was there. I finally left the store and let my wife know how disappointed I was with the service. She sent me a confirmation message that the order was in and ready for pick up so I went back into the store to find that my order was sitting right there the whole time and the person that was looking into it never told me it was ready. I was looking at buying the biggest Echo chainsaw the store had on site but have decided I will go elsewhere because of the poor service I received from supervisor. Respectfully, Jeff

I bought a gazebo online and it was delivered, I paid for someone to put it up, one panel on the roof came broken, called customer service. A week later they called me and I spoke to about 3 people and the last one was rude and hung up on me. I called back customer service. I now have a gazebo with a top that is broken and so far not resolved. This is unacceptable. They said part in another country and I said just send one from another gazebo that you have online. Terrible and scary because the rep I spoke to last said this is what is going on with Home Depot.

Home Depot’s third party delivery for appliances is awful. Three scheduled attempts resulted in a phone call 15 minutes before the confirmed delivery saying they needed to reschedule. I finally canceled and went elsewhere. A month later I finally got the charge taken off my credit card because I had to wait for the truck to be checked in. I’m a fan of Home Depot so I urge them to take a look at the representation from their delivery partners. I’ll not purchase appliances from Home Depot because of the experience.

Ordered a counter top, was told we had to pay ahead in order to have someone come out and do a proper measurement. A few days later we called to confirm when they would come out to measure. We were informed that the order was deleted. While at the store that evening some reconfirmed our order. They came measured. We waited a few more days and called for a timeline on the installation. We were told by the store's contractors that they do not have the stone we wanted and won't. Went back to the store to find out that they also mis-measured and added 14 sq ft. Due to the guy overlapping the stone. When we asked for a refund (you know the one they wanted asap). No they can't return our money yet. Needless to say, I flip house and Home Depot has lost thousands. I will never buy anything again from them.

Home Depot has no customer service. I purchased a dishwasher from them scheduled delivery and set up pick my date. Product came damaged they took it back. I was told they would contact me within 72 hour to let me know when replacement would be delivered still waiting for communication a week later. I had to call just to find out they scheduled a new day and time that did not work. Then was told I couldn’t request a different time. I could choose a different day but nothing available for another week. Also was told they would call day of delivery and no call. I will not ever purchase anything that needs delivery service from HomeDepot and I will try and purchase all home improvement item from other places.

I recently purchased a teeter-totter and a car rug for my son's Christmas present, using a Home Depot gift card and my debit card for payment. Unfortunately, while I received the teeter-totter promptly, the rug was delayed and then eventually became unavailable. Despite numerous attempts to receive reimbursement for the canceled item, I was unsuccessful. I made over 30 calls to Home Depot representatives between December and April, but they refused to reimburse me for the purchase that I was charged for. The only compensation I received was a faulty e-card worth $8.34, which I was unable to use due to an error. My experience with Home Depot's online order system was highly disappointing, and I strongly advise against using it.

If you need delivery, go to Lowe's, it takes Home Depot a week to deliver a mower 5 miles and that's if it comes at all. Customer service is the worst and they make up stories for why they can't deliver. Flat out lie to you.

The employees do not know anything. I went to Home Depot in Sandhill in SC. Looking for a pole saw. I had to have someone paged 2 times and asked about corded saws he pointed to one I asked if that was one the separated from the pole, he said no. There was one beside it I asked about that one and he said that one does separate so I got the one he said did not separate and guess what it separates and he did not even tell me that I needed bar oil so another 20 minute trip to and from to get bar oil. Every time I go to Home Depot I have to ask for help and they never know anything about what I want. Always see employees huddled in groups talking. Lowe’s is more helpful and have employees with more experience with hardware. Need to quit hiring these young kids that do not know anything or train them better. If I want to cut a tree down or fix my plumbing me being a widow with little experience would like a little more help.

Very bad service. They delivered my appliances and I was supposed to get a call from Home Depot to schedule an appointment with a plumber and no one called. I tried to call Home Depot in Miramar and they made me wait 20 minutes to connect me to appliances where no one is answering. This is terrible. The photos show how they left the appliances in the garage and no one called.

My experience shopping at this location has always been excellent. Recently I purchased knobs for my cabinets and Lisa was extremely knowledgeable and helpful and Fancy was great picking out the paint. Thank you ladies for your professionalism

I originally bought this item on 4/16/2024. I continued going to the store. For a couple days. Sign still had $4.27. I took one off the shelf. I walked to self check out. Ring up the product. I scanned 4.97. No price change on shelf. This matter was resolved until 4/24/2024. 8 days. Smh.

I think it's ridiculous, as a customer service perspective, to not allow people to order online, that have store credits. As the employee said today, we can't keep everything in the store. EXACTLY, I understand that because most of my store credit is for a sink I bought for a remodel, that I couldn't wait for because you didn't have it in stock. I was looking for a small part today to repair my lawn mower, you would think that they would keep more items in the stores that they could have a bigger markup on. Instead of having 400 different riding lawn mowers, that they don't make that much percentage of profit off of, compared to the everyday items. You have to scan the back of my driver's license at the store when I use my store credit, why can't you make that an option, if I NEED, something that's only available online.

Self checkouts are a violation of multiple federal laws. Forced labor without payment of the minimum wage is illegal on the federal level. Forcing people under the legal working age to be a cashier for Home Depot is also federally illegal. Anyone accused of stealing from self checkout is innocent because, 1) they are not a trained cashier. 2) mistakes happen for untrained cashiers, 3) forced unpaid slave labor is federally illegal. If there are any attorneys interested in an easy winnable class action please contact me so this madness can end before home Depot forces people to stock its shelves for free.

Home Depot is NOT matching competitors' pricing. Per website, "no longer accepting rebate submissions". Appears Home Depot is saying "spend your money" at another store as we do not value your business. In addition, when calling over two (2) minutes of 'phone tree selections' then a live person in customer relations, transfer to Rebates who stated this is a customer relation issue. What a run around! Finally, supervisor stated, "Rebates have stopped per website--no other reason." Taking my business to anothers.

HORRIBLE DELIVERY SERVICE!!!!! Ordered in store a stackable washer and dryer. Delivery person showed up without the stackable washer and dryer kit!!!! Had to take our washer and dryer back! Couldn't deliver for another WEEK! That is HORRIBLE delivery #1!!!!! WEEK later they show up to deliver my stackable washer and dryer and install it.....WITHOUT the washer and dryer!!!! Can't make this crap up! HORRIBLE delivery #2!!!! NOW they want to deliver end of the freakin WEEK!!!!! Have the nerve to have an attitude on the phone! No offer of compensation!!!!! HOME DEPOT YOU SUCK!!!!

Do not purchase online product, delivery date is fictitious! Nightmare to get product and no cancellation once in transit. System set up to put in transit so you can't cancel despite it actually not being in transit at all and still sitting somewhere in a warehouse. No tracking so you don’t know where product is or when it will arrive. Call in Center staff set up to put customers off for days. Was told myself they don’t escalate unless there is three days of complaints. Do you have days, hours to find your product, do you have days, hours to stay home and wait for delivery. Look at all the online reviews, over 85% customers are dissatisfied. So many other stores to purchase same or similar items. Oh and don’t shop at Lowe's either. Also owned by Home Depot.

It took five days for this item to ship. I buy online a lot. It always takes much longer than their estimated arrival date. I would like to continue using your service however I have a business to run. So this isn't going to work.

If you're going to offer a product for sale put a price tag or some ID on the product so the consumer can purchase it. As a small business owner HD has wasted the last minute of my time that I will allow.

I've decided to take my business elsewhere to my local Ace Hardware. My experiences at Home Depot have consistently left me frustrated, and today's encounter was the final straw. On April 19, 2024, during the early afternoon, I endured a 25-minute wait at the paint register without any assistance. Two customers ahead of me became so fed up they left. The "ring for customer service" bell seemed to serve no purpose, as it went unanswered. Eventually, another employee had to track down the paint department staff member. When she finally arrived, her attitude made it clear she found assisting me bothersome.

After ordering a product for delivery that was listed as next day delivery- it had a countdown on the product page (Order in the next 6 hours and 23 minutes for next day delivery…) I received an email the next day that unfortunately the order is delayed. It will “typically be delivered in 5 days”. This was for a product needed urgently hence the next day delivery. I ran to the store and picked one up but cannot cancel the online order. There is no ETA, the product has not shipped. Order status says “processing” and according to customer nonservice, after 45 minutes the order cannot be cancelled. The options they provided are: refuse delivery (not an option as I won’t be home), return the item to a store after it arrives (now I have to haul the item back to the store? at an unknown ETA?), or ship the item back.

I had delivery scheduled for today, April 16th between 10am and 2 pm, no knock on the door, gazebo was placed in a location blocking an emergency exit, worst of all the delivery personnel FORGED MY SIGNATURE, this is unacceptable. Either Home Depot makes this right or I go to the police.

#1: worst website and customer service by phone EVER. I have a number of credit cards and NONE are as hard to pay as Home Depot's. I spent two days trying to get into my account to pay my bill and got locked out both times. I asked multiple times for a code to reset the password, assuming that was the problem. Never got a code. It took two phone calls just to do the pay by phone option. You NEVER get to talk to real person. I've had enough. I canceled the account as I don't have any interest in wasting any more time trying to get the website to work. Don't even get me started about the poor customer service at the stores.

Bought patio furniture for over $800.00 and was told I would get military discount which I did recieve and also told I could get 100.00 discount on top of that if I opened a Home Depot credit card. Called home depot before my first billing to check on the discount promised and was told it would come off my first bill. Got the first bill and no credit for the $100.00. Called home depot credit and was told completely different story. That can't get military discount and new card discount and that the purchase had to be over $1,000 in order to get the discount. Feel very mislead by home depot and canceled my credit card and will continue to let others know how I was mislead.

wonderful to work with! This was our first major home renovation, team patiently guided us through the process and ensured we felt comfortable asking all our questions. The design team took the time to understand the challenges with our current space and provided thoughtful solutions to transform our home.

I decided to take advantage of interest free promotion on my Home Depot card. Then discovered in very small print min. interest $2.00. Wrote to customer service and got a copy & paste reply from the printed credit terms. Nothing from an actual person. This is very deceiving and a total scam. Cancelling my account.

I attempted to order a rather expensive large pot for syruping. I placed the order early on a Friday afternoon. Based on the order, I was expecting to receive the item on Monday. On Monday I received notification that the item was on backorder. After a week, it was still on backorder so I attempted to cancel the order. There was no way to do this online and 2 attempts to call were unsuccessful so I had to wait for 6 weeks until it auto canceled.

I have always had a good experience at Home Depot store 0258. I have been very lucky to always find a sales rep to answer and assist me with whatever product I am buying. I have had good sales rep that go beyond to make sure you're satisfied by giving great customer service. It does not matter what you need at home depot, if they do not have it in the store at the moment, They can go online and order it to be delivered or picked up at the store. Store 0258 gets a 10 plus from me. I always look for Hugo, Giovanna, and Oscar when I go into the store because they always make you leave feeling satisfied and are professionals at their work.

I ordered twice in March from Home Depot. Hardwood. The first order I placed online and found no way of contacting the deliverer. I was told thru an email what day the purchase would arrive which was not a convenient day due to my work schedule, and found no help through calling Home Depot. I was told they have no control, I could cancel the order if I chose. The second order, I decided to place over the phone with Home Depot so the date of delivery could be chosen. The date was changed the morning it was to arrive, and when it did come 2 days later, the delivery man refused to bring it in the entryway as ordered. I have an email instructing this be done. And I was assured it would be brought in. The only advice in both instances was that I could cancel the order.

I bought a 40 volt self propelled lawn mower from Home Depot Ross Park Mall branch. It was July of 2022. Top of the line model. 4 Months later it stopped working. I went to Home Depot and hoped it was an easy repair. Not only would they not even look at it they said I had to send to some service center. They even charged me $40.00 for this. 4 months later after no response from anyone I tried to contact I found out they lost my mower. They were forced to give me a replacement. They gave me a lower model.

I had an extremely disappointing experience at the Home Depot tool rental section today. The salesman I encountered was not only dismissive but outright belligerent. From the moment I started asking questions, his demeanor was rude and condescending, treating me with utter disrespect. It’s appalling to receive such treatment in a store where you’d expect professional guidance and support, especially in a specialized section like tool rental. His attitude was not just unhelpful but made me feel judged and unwelcome.

I was at the Home Depot located at 5215 Wadsworth Blvd., Arvada. I have some issue with the My purchase gentleman at the return counter. His name is **. What a great guy. How professional he handle everything for me. I really appreciate him the quality of his service, exceptionally polite and professional. Thank you for excellent customer service. My name is Shaw.

I came into the 2104 E Independence Springfield, Missouri store to purchase four doors. They told me that I would have to set up an appointment with RFI. When RFI called to schedule the appointment they were approximately 3 weeks from the date that I had walked into Home Depot. Tyler came out on March 22, 2024. I went over all of the doors and let him do his job. When finished he said Home Depot would be in contact. I came into your store on April, 3, 2024 ready to order doors. I worked with Sarah ** and found out that you could not install doors next to the siding in the back of the home, Tyler never mentioned this before leaving my home when he was there. I was kinda upset that Tyler failed to mention this to me when he was here. I ordered and paid for a door and installation before departing Home Depot on April 3, 2024. I was pleased how Sarah helped me in the process.

I made an order online and had it delivered to my house via UPS and I got the wrong items and then tried to take it to the store for an exchange and they will not do it. So I called the help line and they are blaming UPS for the mixup and I have to return the item via UPS back to them and then who knows what’s next when they receive the incorrect items back. Their 1(800) help line is no help. Never use their online website for orders!

Let's face it, tackling a home improvement project is stressful enough. You shouldn't have to dodge a customer service landmine on top of it all. But that's exactly what a trip to Home Depot can feel like. First, brace yourself for the ghost town effect. You'll wander aisles filled with question marks (because employees are mysteriously absent) searching for that specific screw or widget. And when you do find a rare employee, prepare for an unhelpful shrug or a mumbled direction that leads you on a wild goose chase through the labyrinthine store.

I purchased a garage door opener and paid for installation. Home Depot contracted Overhead Door which contracted Metro Installation. I've call all three trying to get someone back out to fix the sensor's alignment. But all I get is waiting on hold and leaving messages for call backs and no one ever calls. So I am telling you NEVER have HOME DEPOT install anything.

I understand why they're closing so many Home Depots now.. company is being destroyed from the inside out... Home Depot employees go to work to be served not to serve others.. Home Depot needs to consider getting rid of their delivery department. They are sabotaging home Depot sales.. We are boycotting home Depot forever. Not forgivable what they did to us..

Couldn't find employees anywhere, finally found one and stopped her and asked for help, she mumbled something and ran of, I was so weirded out, I said, "Wow thanks for the help" sarcastically, then as I was searching helplessly for a drill, several employees WALKED PAST ME without taking one second out of their time to ask, "do you need any help?' or something of the sorts. I was very disappointed, then I finally found some kid hiding in the back and told her I need help, she had a giant attitude but helped me find a drill, then I said I needed bolts, and she said "I'll get someone else to help you find that". I WAS SO FRUSTRATED. I asked why and she said she was on break.

A new dryer was delivered by Home Depot today with many scratches to the front of the machine and the new machine also did not work. When I called Home Depot to schedule a pick up for the item, they first told me they were going to send someone out to fix it. Then when I insisted I needed the dryer to be picked up and requested a refund, they told me they have to bring a replacement and that I can refuse the replacement when they arrive for pick up and it then would take several days to get the refund back. 2 phone calls later I was able to arrange for a pick up only, but they cannot send an e-mail or text confirming that the customer had requested a refund within 48 hours. Terrible customer service. I will never buy an appliance from Home Depot again.

I ordered some things I needed online because they don't sell them in store, totalled about 380. I got part of my order, about $30 worth, but the last expensive item never came, ever. I contacted HD, they said I had to talk to UPS, UPS says they'd launch an investigation, they investigate, say it was delivered because a portion of the order was and there's nothing they will do, talk to HD again they say there's nothing they can do. File a dispute with my credit card and HD tells them that they delivered it and show the delivered portion as proof, credit card sides with them and I get nothing... Home Depot literally stole my money and I just have to take it. I'll never shop there again, Lowe's and lumber yards from now on.

Buyer beware. When purchasing an extended warranty on appliances you pay for a 3-year warranty plan and the appliance comes with a one-year warranty from the manufacturer. We purchased it thinking we had 3 years after the first year was up which is the way it usually works and that is not the case with Home Depot. As far as I'm concerned this is consumer fraud.

I am just a shopper and not affiliated with anyone working for Home Depot. I am in the process of moving and ran out of tape, bubble wrap, and storage containers multiple times. I can't pack boxes and focus on the important stuff if I have to keep running to the store. I can always count on Home Depot to have what I need and get same day delivery. Their website and search engine are well designed and they have the products I need that range from paint supplies and bird seed. You can't get same day delivery from Amazon in my area. There is another big box hardware store but their search engine is terrible and they don't seem to carry the items I want.

Never received a delivery. Store stated they delivered it. They did not and I even have a camera system. I tried to work with them but they took 5 minutes and just said, "Nope. It was delivered. You are just out of luck." With that I had to dispute the card purchase. Let's see what happens next Home Depot customer service well nope no such thing. Should have never got to this point. Pretty sure because of the traffic the driver just could not get to me.

03/6/2024- 8.00 am. Home Depot Paint customer service employee Erick E was very nice and also very knowledgeable about paint colors. Very accommodating by helping me fix my cabinet paint color that had to be little more dark highlighting and remixed. After that remix color. Fix my bathroom cabinets. Color came out looking so much better and that made my wife very happy. "Thank! God". So! A huge Thank You very much. Home Depot Paint Mixologist Erick E. Happy wife happy life. Nick S. CC FL 33914.

As always. Nobody and I mean nobody asked if they could help me. I passed 7 employees and not one asked “sir may I help you?” What has happened to customer service? If you want to triple your business. Hire some employees who care!

Went to Home Depot, walked all around looking for all the things on my list. Walked up to customer service, where there were literally 5 people behind the counter. I asked if someone could check me out on one of the 3 open registers. I was instructed to walk to the other side of the store and check myself out… No Thanks!!!! Set my stuff down and walked out. SHAME ON HOME DEPOT. Big fan of Lowe's from here on out.

I purchased a Water Heater in October of last year from Home Depot, Hayward. I'm upset because they never told me or offered me if I would be interested in their interest free promotion. I was not given the opportunity to accept or decline this offer. As stated on their receipt "You may be offered" this offer never happened. They just went ahead gave it to me without my permission. I spoke with supervisors and a manager. I believe his name was Josh. I told them I did not know about this and it had not showed up on my Home Depot account until this Month "February." I did not get any help whatsoever.

I finally got a refund for furniture I did not receive. It was a very big headache for me after spending countless hours and days of talking on the phone, emails and so on. I learned a hard lesson about this experience not to shop at Homedepot.com any more. I'm going to Lowe's. It took complaints to BBB and other organizations to get it finally worked out. I can sleep again.

I had a horrible experience with Gussy tonight, at the Flowery Branch Home Depot. This is the second time I have dealt with this woman and this is my second complaint about her. I don't know why she even got involved but she started looking up why my Home Depot store credit didn't work. She was claiming that the card was old, even though the card was issued to me 18 days ago. She started giving me excuse after excuse hoping that I would accept it. When I got upset, she was telling me to calm down, even though she was raining her voice to me - THE CUSTOMER! At no time did her or Bryce, the store manager give me a credible answer. This store is horrible. I will use my remaining store credit, if she doesn't steal it and then move on to buy from LOWE'S. I am tired of dealing with the problems from this store and nothing being done about it. Those employees disrespect customers and are applauded.

In the summer of 2023 we purchased a GE washer/Dryer combo model #GUV27EE when the dryer of our 7 year old GE W/D combo caught fire. (thank goodness we had a fire extinguisher nearby!) The appliance sales person at the Loganville store is wonderful. We have lived in Loganville 30 years and purchased many large appliances with her help before. Without compromising her job position, I think she tried to warn us, but because we have a small laundry room, we liked the w/d combination size, and purchased it and had Home Depot install it. Within a couple weeks we knew we hated it. It is supposed to be energy saving but the water levels are so low, with no way to adjust them, that all our dark clothes were stained by the soap- even though we used the recommended soap type and amount, so we had to wash everything twice- and still couldn't get the white soap stain out.

We had the very best experience today while picking up shelves from the lumber dept. The plywood needed to be specifically cut to size. Tim was patient and professional, making it easy! Great service.

Took delivery of new appliances but as our new kitchen was not ready we asked that they be placed in garage. Appliances were left wrapped. 2 months later when appliances were brought in to be installed we realized the refrigerator’s ice maker was damaged. Home Depot will not cover the cost to repair and manufacturer states it is not a warranty covered repair. It will cost me an additional $350 to have my new $2000 appliance fixed. Home Depot does not stand by their delivery contractor's work. Do not recommend buying your appliances from Home Depot.

We originally purchased a RYOBI electric lawnmower (40V) in 2021. After about a year, the lawnmower stopped working so we took it back to Home Depot, which is where it was purchased. They took the lawnmower and after approximately three months, we were provided with a replacement. The replacement worked well for another year or so and we were pleased with its performance, but a few months back it stopped working and would not start (batteries were fine, so the problem was with the mower).

I recently purchased a new home in a small town. Because our shopping options are limited I decided to shop on the HD website for items to furnish my new home. It seemed easy enough to be able to return to our local store if an item didn't work out. In three months I spent about $3,700 and ended up returning about $700. Of that $700, $300 worth of merchandise was returned due to Home Depot either sending the wrong items or me not receiving the item at all. My issue started when I called to inquire about an order that I never received. When I called HD, I was told that he would send me an email with a different number to call. When I called that number, I was told that my "return" was denied due to my high number of returns. I told them I was just trying to get my money back on a purchase I never received. They still held firm on calling it a "return".

Let me start by saying I don't have to write this. It seems that the only way for companies to see you or care is if you write a review. Upon starting this review, I noticed Home Depot came in at over 80% of 1-star ratings! I can't say I'm too surprised. Their online store charged me twice after authorization failure! Then, after I receive items that I didn't want and were not authorized, they said I had to waste more time and more MONEY to go a Home Depot location to return the items I didn't want in the first place in order to get a refund. I will never go back to Home Depot unless ABSOLUTELY NECESSARY! Home Depot just lost my company and I as customers.

Here’s a list of the multiple glitches (numbered below) that I encountered in my recent experience with Home Depot:

I purchased a snowblower Yardmax 22deck with last bit of money. Just had twins. Couldn't shovel because of the c-section. I purchased it in October however we don't get snow until Dec/Jan. First year I experience problems. It wouldn't stay on while pushing the snow. Called to get help. They wouldn't return it even though it was brand new. They wouldn't help at all took it in to Home Depot. By the time they were able to see me. No snow. They said works fine. I said until you need to push snow. So next year same thing.

1. Like many other retailers, Home Depot Profits are way up due to price increases. 2. I just went to do a return brand new noise blocking ear muffs. I paid about $16.00 for them. Without a receipt, but in the original box, HD wanted to give me $4.00 on the return. This is like Lowe’s return policy, designed to put the screw to the customers. 3. I can Never find help in HD stores. 4. I’d like HD staff to give me the option to get an e mail receipt, instead of the clerk instantly pressing the “NO” option and eliminating my choice. 5. Did you know that corrupt retailers give you two days to return an appliance? So there is no option except to buy a high priced extended warranty? 6. How many BILLIONS DID HD make in profits for the past few years, and increases in profits, At the consumers expense, to make the rich richer?

I served in the Army for over 20 and have shopped at Home Depot for longer than that and have spent thousands of dollars there and have been receiving a 10% discount for my service. All I had to do was show my ID card and go on my way. I recently went there and purchased a $100 item and as usual, I asked for the military discount. They told me that I had to register as a veteran with my IPhone using their app (whatever that is). I'm 78 years old and have zero knowledge about computers and IPhones. I asked, Let's make sure that I understand, "I have a $100 item and will get a $10 military discount, but in order to get my discount, I have to buy a $800 phone"? Clerk, "Yes sir".

I tried to return some extra shingles I bought at Home Depot in Middletown NY. The cashier, Deborah, did her best, but unable to complete the process. I requested to speak with the manager. According to the cashier the manager was named Carlos, but Ryan showed up. Ryan with a very negative attitude without trying to look into the issue just stated "there is nothing we can do." Rejected the returned. He had very poor social skills; appeared angry and refused to make eye contact. Common characteristics of short man syndrome. Not sure how this person is considered to be a manager. The manager is supposed to look into the situation and try to find a solution, at least try or pretend to do so. But this person just refused to work with the customer. I just decided to leave the shingles at the store and told him to take it as a Christmas donation. I never thought I would be donating 60 dollars to home depot.

They need to get staff who can answer the phone. I was on hold for over an hour before I gave up. I tried calling 4 times in a row. I tried every department. This was the San Mateo Store. Very frustrating.