Home Depot Reviews

Miserable experience with the East Ft. Lauderdale store. My order deliver... almost 1/2 of the packages were damaged. The store left a broken down pallet on my driveway... repeated calls to the 800 number and store with no results. One employee gave me a fake name "Mary"... When I called back trying to reach the manager (McKinnie?) I ended up talking to someone in HR who said "no one here by that name". Tried again to reach McKinnie and they would not put my call through. Left a message for her which was not returned. Had to pay $50 to have the pallet removed. I've filed a complaint with BBB for the store and for now on it's... LOWE'S.

Be very aware when accepting deliveries from Home Depot. I had a washing machine delivered June 2; I’m to do installation, so I asked the delivery crew to wheel it into the carport. I was curious why they were particular about turning it around after they got it into the space, but they were chatting away with me so I was distracted. I was curious too that they took photos from the back of the machine and hurried away without asking me to sign a confirmation of delivery. Later I realized, that they figured I’d do a walk around inspection of the machine before signing (I would have). Once they were gone, I found a forklift gouge on the side turned away from the light, and I found a dent in the front panel, which was also angled away from the light. I was tempted then to call HD and return the machine. But I chose to keep it figuring I was paying for being gullible enough to let them distract me long enough to get away.

If I could give a lower score, I would. I purchased (online) a GE washer/dryer stackable combo ($1691)which was delivered on 6/6/24. On 6/20/24, the dryer stopped working. It runs but there is no heat. To make matters worse: the washer stopped working on 6/25/224. When I originally called about the dryer not working, I was offered a service repair for 11 days out. That was unacceptable for me. Since I said it was unacceptable and stood my ground, no matter what they said, I was deemed as "rude" by customer service. When it is unacceptable to me, them repeating themselves over and over does not change my mind. I stood my ground. I was hung up on. I was called rude.

They are not customer friendly any longer. I purchased a zero turn Ryobi & bagger for 4k, it was missing the latch to hold the battery lid down. It stayed piped up and got in the way. I contacted the store who shipped it to me and they said, "Bring the mower back and we will replace it when we get another one"! (When would that be?) And when I made that purchase on a mailed out promotion for 0 interest or 15% discount the store employee had no idea how to apply the discount or 0 interest at the time of sale. I did get the 0 interest after 40 min. on hold from customer service.

Never, Never participate in a promotional plan. Left hand does not know what right is doing. Customer service (promotional department) - Lesandro promised that my large payment would post against the promotional balance, after a 45-minute call with most of it on hold. Then I do not see the credit as promised and discover that they did not make the credit as promised. I would have been back-charged interest if I had not check it. Spoke with a manager - Mary overseas of course and all they do is state a scripted response and offer no assistance. Just the person was wrong. Also - don't use their in house installs for windows/doors. I went in, received a quote for a sliding door and then paid the $40 fee to have someone come to my house to measure. They used an outside 3rd party and that was a nightmare.

The delivery company was extremely rude to my elderly father, dropped the box in the middle of his driveway. He tried to explain to them that they were supposed to place it in his garage, even showed them the delivery instructions, and they told him to just ask for some money off and left. It was supposed to be delivered across the doorway or threshold. I called Home Depot customer service to see if the delivery guys could come back and fix it, I was told they “submitted a ticket” and it was escalated to the highest level and not to call back for 24-48 hours, because there is nothing they can do until then. Huge problem with this is that they trapped my dad’s car in the driveway when they left it in the middle of it, and prevented some critical water work from being completed and now my elderly parents are without water or a car and there is nothing more customer service can do about it.

The local store outsourced contractor recommendation to an outside contractor to do garner maximum profit in a way that distances them from responsibility for the results. Any sales must pay off the store, Home Depot Corporate, the recommending vendor, and the contractor. The actual cost of material and labor is dwarfed by the overhead of providing a profit to so many companies not involved in the work. No one in this string of businesses can be held responsible for the quality and overall high costs.

I am extremely happy with the customer service I receive in the Home Depot in the Athens, GA location on Epps Bridge Parkway. Everyone is always so helpful, friendly and courteous especially compared to the other home improvement store here. I always find what I need and products are so much better. I have bought plants in the Garden Center and happy with them; the only thing I would say is I wish they would have clearance plants instead of throwing them away. I would definitely buy them. But overall Home Depot is the best!

Was supposed to receive my batteries and tools today. Never showed up. Checked my order. Said should be delivered today. Contact HD. They never shipped it and can't tell me why or when they will. Their solution was just wait another 10 - 21 days or cancel my order.

I ordered a pallet of dirt for my project on Saturday and still waiting on Wednesday. You had to pay 79 dollars and an extra 20 gortime slot which as I was home did not get. They skipped and then could not deliver till Wednesday and said would come at 10. Well they lied. I am on the all day delivery again and waiting. What do you bet? They don’t come. Was really a mistake ordering from them and tonight will cancel and get somewhere else. They have a lot of apologies but spoiled my landscape appt and timeline of my project. They do not care. Too bad so sad.

One 1. Why has Home Depot made it nearly impossible to call them on the telephone. And 2 - does anyone at Home Depot ever read the reviews? Here is another example of Home Depot hiding from the public, even a simple text message to Home Depot requires 200 characters. Sometimes they just wanna ask a simple question and they require 200. I’m going to Lowe’s.

Transaction date: 5/29/2024. Home Depot store location: Dearborn Hts, Mi 48125, Amount paid; $1,057.88 for a stainless steel top 15-drawer work bench. SKU#1003399495 transaction#** 05/29/2024 3370. The item was in stock, I made a cash purchase and told sales I didn't have the means to get the bench home and asked to set it aside, and I'd be back Friday afternoon or early Saturday to pick it up (Noted on the receipt).

I spent thirty minutes on a scavenger hunt for three items. The help/employees directed me to various isles, but I never found what I was looking for. I used to get great service from knowledgable employees, which was ten years ago. Now I don't get adequate service. I hate giving my money to Amazon. But, I don't have time to waste wandering through Home Depot trying to find employees to help. I'm done with Home Depot. Great selection of products. But, good luck finding some needed hardware items.

We purchased a dishwasher and were told it would be delivered and installed between 12-4 last Sat. My husband cancelled appts and waited all afternoon. Home Depot dropped the washer at 3:30 but didn't install. They told us someone would call Monday to install and make it right - never happened. My husband called and they said they'd deliver it Thurs and would call to confirm. Never happened. He called again this morning, and we'll see if it gets installed. Tried to call the store manager - rang for 5 mins - no answer. Ugh! Will not purchase from here ever again.

Ordered string trimmer to be delivered 5/31/24. Tracking shows UPS did not receive item. Called Home Depot they initiated a claim and was to get back with me in 48 hours. Never heard from anyone. Called again. Still don’t know if it’s shipped and was told to call back in a couple of days. Also told could not cancel order. Our card was charged on 5/29/24 but we have no idea if or when we will receive the trimmer. What a deal for Home Depot. My veteran discount is not worth the hassle!!

I went into the Oneonta Home Depot on 20 May. They were having a Memorial Day sale and I wanted to get a new barbecue for my house. They had a special that stated any girls over $399 would be free assembly and delivery so I placed my order and it gets canceled the first time then the second time and the third time I contact the store livid because it’s over a week after I placed the order and they keep rescheduling the barbecue without even notifying me. Only an email. I contacted the store requesting to speak to the supervisor Jim and asking to leave my phone number so he can contact me. I know Jim handles quite a bit in the store and yet they refused giving the phone to Malcolm, who then says he will have the delivery to me on Saturday, 1 June on Friday to confirm that The delivery will be made on that Saturday.

Do any of you customers believe the reviews that HD actually has 'only' referring to their local area stores? I'm an old timer now, got my Plumbing Master's License back in 97' after classes at the county high school where I took classes to get that and my business background/Licensing Background... Now, If you want to invest, it is a place to start, nowhere near the profit margin it was a quarter century past, yet still a solid investment.

I would give 0 stars but unfortunately that is not an option. Company closed my credit card with no explanation. So I called the number, couldn’t talk to a person to get an answer and then got hung up on by the automated line. I had a 0 balance but not for an extended period of time. Trash company, and this closed account will trash my credit. THANKS TRASH DEPOT.

I went into store for wood for new steps for a deck. There was nobody in lumber. I ask one guy. Not much to pick from. I told him I need one good board. He said they all look good. No they didn’t. Boards were over my head. He said I work in plumbing. I told him to go. Trying to find someone, the young guys are hanging out with young girls up in front. I found a young kid. Do you work in lumber? This is my 2nd day. He got someone else to help me. He left. Got the boards cut. Took it home. Wrong size, all of them. Boards were all in the wrong bins. WTH. So I went to Lowe’s, got my boards. I got help. Got them cut.

I have ordered via Home Depot online 2 major appliances (LG Washer and Dryer) on May 26, 2024 during the Memorial Day Savings event. These appliances were advertised to have an estimated delivery date on May 29, 2024, which was the major factor for me to decide to go with Home Depot, compared to Best Buy and Costco. As instructed, we were supposed to get a call/text 24 hours prior to the delivery date to confirm the delivery window timeframe. We have gotten a text on May 28, at 8:17 PM indicating that the delivery was being rescheduled and that the manufacturer will be contacting us within the next 48 hours. With very little information provided, I called Home Depot customer service minutes after we received the text. This was when my level of anger and frustration elevated.

Appliance bundled order 4/28- just got dishwasher running after almost an entire month. $ visits and days for installers to come back and damage (leaking) under sink. (JB OR JD HUNT CONTRACTORS.) Still do not have a undented refrigerator. They have brought 3 out so far all with dents/ Waves in stainless steel (FRIGIDAIRE) Last night they called and cancelled delivery of the refrigerator on Tues by a Home Depot robo call. I again had arrangements at work to be able to leave and will now have to readjust again. Home Depot takes no responsibility and offers no compensation for any of the problems, my time, my time off work.!! CUSTOMER NO SERVICE!!!! NEVER order from them. Terrible experience. Apparently they don't care that I spent 5000.00!!

I bought a new washer on did not work the 1st day! Very 1st wash it sprayed water all over the place. I used their delivery service which also hooked up machine. I went back the next sat and made a complaint. They did send over a guy to look at it but since it was outside they say the warranty was voided. I could see the point but not making it thru 1 wash cycle sucks. Whets worse I also bought a Ryobi battery which didn't even last a month. Sad, my last washer lasted 10 years, which I did buy from Home Depot. Last washer I covered after every use and it lasted over ten years, this 1 didn't last thru 1 wash. What is worse they used every excuse to not replace it. It was delivered and 1st load it sprayed water all over the place. They say it my fault, but load would have been nice..

Understaffed, under informed staff, poor return policy. Frustrating buying process - That industry could use more competitors who are more service minded. As a homebuilder/developer I reluctantly shop there. 20% of the time no one answers when asked to be connected to a department.

Do not do business with this company. Paid over 2 grand to have new front door and storm door installed. Day of install no phone call, email, text, nothing. No one showed up. Lost a day's pays because took day off. Called, manager said will look into and not one phone call back, Will be getting my money back.

Today, I recently had an unsettling experience with Home Depot Credit Services that I feel compelled to share. Despite diligently making payments throughout the past year, I was shocked to discover that these payments had yet to be allocated towards my promotional items. Here's a breakdown of my grievances: After my review and phone call with Credit Services Management, here is what I gathered, and in my opinion, is the prioritization of the bottom line deception to consumers.

I will never ship at Home Depot again. I used to be a loyal customer. But they have gone off the rails and no longer care at all about customer experiences. I've had a nightmare of dealing with them over being charged for a bed that I did not receive. The shipper, Maersk, confirms that I did not receive it. Home Depot refuses to talk to their own shipping company to resolve delivery issues. Ridiculous business behavior. This is how they drive loyal customers away.

I'm done buying tools from Home Depot. Every time I buy a tool from there, I can't find the accessories I need to use it. Again, I buy a sander from there and try to find the sanding pad and disc I need to use it. I did a search on the Home Depot Site and the Ridgid Tool Company. 0 results. A few days ago, I go to the Home Depot with the sander manual to find the sanding pad and disc. These floor reps don't know what they are doing because it's the wrong sanding pads and I never got the disc. When I got home and put those pads in the tool bag, I found the three pads that came with the sander. Those had holes in them. The ones they sold me do not. Never got a response from the Ridgid Company either as I filled out their contact form two weeks ago. Very frustrating.

I have had a Home Depot account for many years, we have made several large purchases on this account over the years, taking advantage of zero percent interest for large purchases. I've been trying to purchase two gift cards online for new homeowners, related to an estate sale in the family. After my purchase was decline 4 times with a zero balance credit card I finally called home depot. I was told I would need to go to the store to buy gift cards. I am so disappointed, and dismayed.

I made a mistake with my home address on a recent order for a new refrigerator and freaked out. I got on H/D's website, found the correct contact # and easily resolved this mistake - their rep was understanding and quickly resolved my mistake - things like this don't happen very often with companies of this size - kudos to H/D.

Purchased a Bosch dishwasher from Home Depot and it end up being defective. Home Depot will not come and exchange it because they say we did not call within the 48 hours which we did. I am appalled at their horrible customer service. Either way dishwasher is defective and it’s only a week later. They should be coming right away with a new one.

I have had my consumer credit card for several years. I have a high credit limit. I have never been late or defaulted on any of my credit cards. I tried to make an online purchase to have shipped to my mom for her birthday. The purchase kept getting declined, that was on April 24, 2024. The credit card department could not resolve the issue so they said they were going to put me on the priority list for resolution. I never heard anything for four days. I called again and again they said they would put me on the resolution list and I should hear something within 72 hours.

We purchased an electric fireplace from Home Depot less than 2 years ago so it’s out of warranty. It stopped working and we need a replacement heater element part. After 7 weeks of us making numerous phone calls, emails, and having promises made to help us order a part, or upon learning we cannot order the part anywhere, we have no answers. No way to replace a $40 part so we will have to throw out a $500 fireplace and buy a new one. So extremely disappointed in their lack of customer service. We bought tons of stuff from Home Depot in the past, plus always gift cards for family, but We will never buy from there again. Beware, their customer service is nonexistent.

Your millwork apron staff doesn’t listen. This is a poor set up. Why not make it I make all the choices and click on what I want like at the store. Your human factors overthink things. I used to love Home Depot but the last two day dealing with two store and a telephone person I am losing confidence.

I am so unhappy with Home Depot. If I made orders this because I needed. But they promise 2 times come to do the delivery. They never showed up and never call to let you know they never going to came. But Home Depot knows at 7:15 am the delivery driver company they have never going to do the job. If I don’t call them, they will never provide another date delivery. I am waiting for more 10 days and guess what? They didn’t showed up again. I cancel my order. I lost money and time with this company. My husband went to Lowe's store today and the delivery come tomorrow.

Home Depot has been making terrible changes lately. I tried to return some items from a recent renovation project at my house today. Apparently they no longer take returns after 30 day and only allow 1 return a year without a receipt. So they rejected my return which doesn’t make sense since I haven’t returned anything this year without a receipt. Also as of February 2024 they no longer do 11 percent back.

I ordered a fridge, 2 weeks later it was to be delivered between 9:30-1:30. Apparently the delivery guy showed up at 9. Now it's been rescheduled. After some heated words I called the supervisor who told the driver to go back. The delivery guy then calls me and states "He does not have to return." I was a first time customer. I cancelled everything.

Do not order anything from Home Depot. I ordered a 4 ton minisplit for 5500 bucks. They keep changing the dates of delivery, lie to me when I call them. Do not call back like they say they will, and will still not tell me a possible delivery date or where the unit is. Buyer beware.

We have had the worst experience in my life with Home Depot and my kitchen cabinet makeover. IT’S BEEN A YEAR AND A HALF AND THEY STILL HAVEN’T FINISHED!! Just about everything that could’ve went wrong has. Starting with The man who did our kitchen measurements, who didn’t even know what he was doing after being here 4 hours, then called me that night and asked me to measure something he forgot? What?? I’m in the bed!! And I don’t know how to do all that!! I should’ve known then, but I kept on giving them chances.

Not impressed, my wife had online order. Say it was in today. Lady at the desk was great trying to get answer, the person she asked (supervisor?) was rude claiming just came in, it might be a day or two before it was ready for pick up and left the desk to check. I waited for 45 minutes with no one telling me what was going on and person that was checking on it had come back and knew I was there. I finally left the store and let my wife know how disappointed I was with the service. She sent me a confirmation message that the order was in and ready for pick up so I went back into the store to find that my order was sitting right there the whole time and the person that was looking into it never told me it was ready. I was looking at buying the biggest Echo chainsaw the store had on site but have decided I will go elsewhere because of the poor service I received from supervisor. Respectfully, Jeff

I bought a gazebo online and it was delivered, I paid for someone to put it up, one panel on the roof came broken, called customer service. A week later they called me and I spoke to about 3 people and the last one was rude and hung up on me. I called back customer service. I now have a gazebo with a top that is broken and so far not resolved. This is unacceptable. They said part in another country and I said just send one from another gazebo that you have online. Terrible and scary because the rep I spoke to last said this is what is going on with Home Depot.

Home Depot’s third party delivery for appliances is awful. Three scheduled attempts resulted in a phone call 15 minutes before the confirmed delivery saying they needed to reschedule. I finally canceled and went elsewhere. A month later I finally got the charge taken off my credit card because I had to wait for the truck to be checked in. I’m a fan of Home Depot so I urge them to take a look at the representation from their delivery partners. I’ll not purchase appliances from Home Depot because of the experience.

Ordered a counter top, was told we had to pay ahead in order to have someone come out and do a proper measurement. A few days later we called to confirm when they would come out to measure. We were informed that the order was deleted. While at the store that evening some reconfirmed our order. They came measured. We waited a few more days and called for a timeline on the installation. We were told by the store's contractors that they do not have the stone we wanted and won't. Went back to the store to find out that they also mis-measured and added 14 sq ft. Due to the guy overlapping the stone. When we asked for a refund (you know the one they wanted asap). No they can't return our money yet. Needless to say, I flip house and Home Depot has lost thousands. I will never buy anything again from them.

Home Depot has no customer service. I purchased a dishwasher from them scheduled delivery and set up pick my date. Product came damaged they took it back. I was told they would contact me within 72 hour to let me know when replacement would be delivered still waiting for communication a week later. I had to call just to find out they scheduled a new day and time that did not work. Then was told I couldn’t request a different time. I could choose a different day but nothing available for another week. Also was told they would call day of delivery and no call. I will not ever purchase anything that needs delivery service from HomeDepot and I will try and purchase all home improvement item from other places.

I recently purchased a teeter-totter and a car rug for my son's Christmas present, using a Home Depot gift card and my debit card for payment. Unfortunately, while I received the teeter-totter promptly, the rug was delayed and then eventually became unavailable. Despite numerous attempts to receive reimbursement for the canceled item, I was unsuccessful. I made over 30 calls to Home Depot representatives between December and April, but they refused to reimburse me for the purchase that I was charged for. The only compensation I received was a faulty e-card worth $8.34, which I was unable to use due to an error. My experience with Home Depot's online order system was highly disappointing, and I strongly advise against using it.

If you need delivery, go to Lowe's, it takes Home Depot a week to deliver a mower 5 miles and that's if it comes at all. Customer service is the worst and they make up stories for why they can't deliver. Flat out lie to you.

The employees do not know anything. I went to Home Depot in Sandhill in SC. Looking for a pole saw. I had to have someone paged 2 times and asked about corded saws he pointed to one I asked if that was one the separated from the pole, he said no. There was one beside it I asked about that one and he said that one does separate so I got the one he said did not separate and guess what it separates and he did not even tell me that I needed bar oil so another 20 minute trip to and from to get bar oil. Every time I go to Home Depot I have to ask for help and they never know anything about what I want. Always see employees huddled in groups talking. Lowe’s is more helpful and have employees with more experience with hardware. Need to quit hiring these young kids that do not know anything or train them better. If I want to cut a tree down or fix my plumbing me being a widow with little experience would like a little more help.

Very bad service. They delivered my appliances and I was supposed to get a call from Home Depot to schedule an appointment with a plumber and no one called. I tried to call Home Depot in Miramar and they made me wait 20 minutes to connect me to appliances where no one is answering. This is terrible. The photos show how they left the appliances in the garage and no one called.

My experience shopping at this location has always been excellent. Recently I purchased knobs for my cabinets and Lisa was extremely knowledgeable and helpful and Fancy was great picking out the paint. Thank you ladies for your professionalism

I originally bought this item on 4/16/2024. I continued going to the store. For a couple days. Sign still had $4.27. I took one off the shelf. I walked to self check out. Ring up the product. I scanned 4.97. No price change on shelf. This matter was resolved until 4/24/2024. 8 days. Smh.

I think it's ridiculous, as a customer service perspective, to not allow people to order online, that have store credits. As the employee said today, we can't keep everything in the store. EXACTLY, I understand that because most of my store credit is for a sink I bought for a remodel, that I couldn't wait for because you didn't have it in stock. I was looking for a small part today to repair my lawn mower, you would think that they would keep more items in the stores that they could have a bigger markup on. Instead of having 400 different riding lawn mowers, that they don't make that much percentage of profit off of, compared to the everyday items. You have to scan the back of my driver's license at the store when I use my store credit, why can't you make that an option, if I NEED, something that's only available online.

Self checkouts are a violation of multiple federal laws. Forced labor without payment of the minimum wage is illegal on the federal level. Forcing people under the legal working age to be a cashier for Home Depot is also federally illegal. Anyone accused of stealing from self checkout is innocent because, 1) they are not a trained cashier. 2) mistakes happen for untrained cashiers, 3) forced unpaid slave labor is federally illegal. If there are any attorneys interested in an easy winnable class action please contact me so this madness can end before home Depot forces people to stock its shelves for free.

Home Depot is NOT matching competitors' pricing. Per website, "no longer accepting rebate submissions". Appears Home Depot is saying "spend your money" at another store as we do not value your business. In addition, when calling over two (2) minutes of 'phone tree selections' then a live person in customer relations, transfer to Rebates who stated this is a customer relation issue. What a run around! Finally, supervisor stated, "Rebates have stopped per website--no other reason." Taking my business to anothers.

HORRIBLE DELIVERY SERVICE!!!!! Ordered in store a stackable washer and dryer. Delivery person showed up without the stackable washer and dryer kit!!!! Had to take our washer and dryer back! Couldn't deliver for another WEEK! That is HORRIBLE delivery #1!!!!! WEEK later they show up to deliver my stackable washer and dryer and install it.....WITHOUT the washer and dryer!!!! Can't make this crap up! HORRIBLE delivery #2!!!! NOW they want to deliver end of the freakin WEEK!!!!! Have the nerve to have an attitude on the phone! No offer of compensation!!!!! HOME DEPOT YOU SUCK!!!!

Do not purchase online product, delivery date is fictitious! Nightmare to get product and no cancellation once in transit. System set up to put in transit so you can't cancel despite it actually not being in transit at all and still sitting somewhere in a warehouse. No tracking so you don’t know where product is or when it will arrive. Call in Center staff set up to put customers off for days. Was told myself they don’t escalate unless there is three days of complaints. Do you have days, hours to find your product, do you have days, hours to stay home and wait for delivery. Look at all the online reviews, over 85% customers are dissatisfied. So many other stores to purchase same or similar items. Oh and don’t shop at Lowe's either. Also owned by Home Depot.

It took five days for this item to ship. I buy online a lot. It always takes much longer than their estimated arrival date. I would like to continue using your service however I have a business to run. So this isn't going to work.

If you're going to offer a product for sale put a price tag or some ID on the product so the consumer can purchase it. As a small business owner HD has wasted the last minute of my time that I will allow.

I've decided to take my business elsewhere to my local Ace Hardware. My experiences at Home Depot have consistently left me frustrated, and today's encounter was the final straw. On April 19, 2024, during the early afternoon, I endured a 25-minute wait at the paint register without any assistance. Two customers ahead of me became so fed up they left. The "ring for customer service" bell seemed to serve no purpose, as it went unanswered. Eventually, another employee had to track down the paint department staff member. When she finally arrived, her attitude made it clear she found assisting me bothersome.

After ordering a product for delivery that was listed as next day delivery- it had a countdown on the product page (Order in the next 6 hours and 23 minutes for next day delivery…) I received an email the next day that unfortunately the order is delayed. It will “typically be delivered in 5 days”. This was for a product needed urgently hence the next day delivery. I ran to the store and picked one up but cannot cancel the online order. There is no ETA, the product has not shipped. Order status says “processing” and according to customer nonservice, after 45 minutes the order cannot be cancelled. The options they provided are: refuse delivery (not an option as I won’t be home), return the item to a store after it arrives (now I have to haul the item back to the store? at an unknown ETA?), or ship the item back.

I had delivery scheduled for today, April 16th between 10am and 2 pm, no knock on the door, gazebo was placed in a location blocking an emergency exit, worst of all the delivery personnel FORGED MY SIGNATURE, this is unacceptable. Either Home Depot makes this right or I go to the police.

#1: worst website and customer service by phone EVER. I have a number of credit cards and NONE are as hard to pay as Home Depot's. I spent two days trying to get into my account to pay my bill and got locked out both times. I asked multiple times for a code to reset the password, assuming that was the problem. Never got a code. It took two phone calls just to do the pay by phone option. You NEVER get to talk to real person. I've had enough. I canceled the account as I don't have any interest in wasting any more time trying to get the website to work. Don't even get me started about the poor customer service at the stores.

Bought patio furniture for over $800.00 and was told I would get military discount which I did recieve and also told I could get 100.00 discount on top of that if I opened a Home Depot credit card. Called home depot before my first billing to check on the discount promised and was told it would come off my first bill. Got the first bill and no credit for the $100.00. Called home depot credit and was told completely different story. That can't get military discount and new card discount and that the purchase had to be over $1,000 in order to get the discount. Feel very mislead by home depot and canceled my credit card and will continue to let others know how I was mislead.

wonderful to work with! This was our first major home renovation, team patiently guided us through the process and ensured we felt comfortable asking all our questions. The design team took the time to understand the challenges with our current space and provided thoughtful solutions to transform our home.

I decided to take advantage of interest free promotion on my Home Depot card. Then discovered in very small print min. interest $2.00. Wrote to customer service and got a copy & paste reply from the printed credit terms. Nothing from an actual person. This is very deceiving and a total scam. Cancelling my account.

I attempted to order a rather expensive large pot for syruping. I placed the order early on a Friday afternoon. Based on the order, I was expecting to receive the item on Monday. On Monday I received notification that the item was on backorder. After a week, it was still on backorder so I attempted to cancel the order. There was no way to do this online and 2 attempts to call were unsuccessful so I had to wait for 6 weeks until it auto canceled.

I have always had a good experience at Home Depot store 0258. I have been very lucky to always find a sales rep to answer and assist me with whatever product I am buying. I have had good sales rep that go beyond to make sure you're satisfied by giving great customer service. It does not matter what you need at home depot, if they do not have it in the store at the moment, They can go online and order it to be delivered or picked up at the store. Store 0258 gets a 10 plus from me. I always look for Hugo, Giovanna, and Oscar when I go into the store because they always make you leave feeling satisfied and are professionals at their work.

I ordered twice in March from Home Depot. Hardwood. The first order I placed online and found no way of contacting the deliverer. I was told thru an email what day the purchase would arrive which was not a convenient day due to my work schedule, and found no help through calling Home Depot. I was told they have no control, I could cancel the order if I chose. The second order, I decided to place over the phone with Home Depot so the date of delivery could be chosen. The date was changed the morning it was to arrive, and when it did come 2 days later, the delivery man refused to bring it in the entryway as ordered. I have an email instructing this be done. And I was assured it would be brought in. The only advice in both instances was that I could cancel the order.

I bought a 40 volt self propelled lawn mower from Home Depot Ross Park Mall branch. It was July of 2022. Top of the line model. 4 Months later it stopped working. I went to Home Depot and hoped it was an easy repair. Not only would they not even look at it they said I had to send to some service center. They even charged me $40.00 for this. 4 months later after no response from anyone I tried to contact I found out they lost my mower. They were forced to give me a replacement. They gave me a lower model.

I had an extremely disappointing experience at the Home Depot tool rental section today. The salesman I encountered was not only dismissive but outright belligerent. From the moment I started asking questions, his demeanor was rude and condescending, treating me with utter disrespect. It’s appalling to receive such treatment in a store where you’d expect professional guidance and support, especially in a specialized section like tool rental. His attitude was not just unhelpful but made me feel judged and unwelcome.

I was at the Home Depot located at 5215 Wadsworth Blvd., Arvada. I have some issue with the My purchase gentleman at the return counter. His name is **. What a great guy. How professional he handle everything for me. I really appreciate him the quality of his service, exceptionally polite and professional. Thank you for excellent customer service. My name is Shaw.

I came into the 2104 E Independence Springfield, Missouri store to purchase four doors. They told me that I would have to set up an appointment with RFI. When RFI called to schedule the appointment they were approximately 3 weeks from the date that I had walked into Home Depot. Tyler came out on March 22, 2024. I went over all of the doors and let him do his job. When finished he said Home Depot would be in contact. I came into your store on April, 3, 2024 ready to order doors. I worked with Sarah ** and found out that you could not install doors next to the siding in the back of the home, Tyler never mentioned this before leaving my home when he was there. I was kinda upset that Tyler failed to mention this to me when he was here. I ordered and paid for a door and installation before departing Home Depot on April 3, 2024. I was pleased how Sarah helped me in the process.

I made an order online and had it delivered to my house via UPS and I got the wrong items and then tried to take it to the store for an exchange and they will not do it. So I called the help line and they are blaming UPS for the mixup and I have to return the item via UPS back to them and then who knows what’s next when they receive the incorrect items back. Their 1(800) help line is no help. Never use their online website for orders!

Let's face it, tackling a home improvement project is stressful enough. You shouldn't have to dodge a customer service landmine on top of it all. But that's exactly what a trip to Home Depot can feel like. First, brace yourself for the ghost town effect. You'll wander aisles filled with question marks (because employees are mysteriously absent) searching for that specific screw or widget. And when you do find a rare employee, prepare for an unhelpful shrug or a mumbled direction that leads you on a wild goose chase through the labyrinthine store.

I purchased a garage door opener and paid for installation. Home Depot contracted Overhead Door which contracted Metro Installation. I've call all three trying to get someone back out to fix the sensor's alignment. But all I get is waiting on hold and leaving messages for call backs and no one ever calls. So I am telling you NEVER have HOME DEPOT install anything.

I understand why they're closing so many Home Depots now.. company is being destroyed from the inside out... Home Depot employees go to work to be served not to serve others.. Home Depot needs to consider getting rid of their delivery department. They are sabotaging home Depot sales.. We are boycotting home Depot forever. Not forgivable what they did to us..

Couldn't find employees anywhere, finally found one and stopped her and asked for help, she mumbled something and ran of, I was so weirded out, I said, "Wow thanks for the help" sarcastically, then as I was searching helplessly for a drill, several employees WALKED PAST ME without taking one second out of their time to ask, "do you need any help?' or something of the sorts. I was very disappointed, then I finally found some kid hiding in the back and told her I need help, she had a giant attitude but helped me find a drill, then I said I needed bolts, and she said "I'll get someone else to help you find that". I WAS SO FRUSTRATED. I asked why and she said she was on break.

A new dryer was delivered by Home Depot today with many scratches to the front of the machine and the new machine also did not work. When I called Home Depot to schedule a pick up for the item, they first told me they were going to send someone out to fix it. Then when I insisted I needed the dryer to be picked up and requested a refund, they told me they have to bring a replacement and that I can refuse the replacement when they arrive for pick up and it then would take several days to get the refund back. 2 phone calls later I was able to arrange for a pick up only, but they cannot send an e-mail or text confirming that the customer had requested a refund within 48 hours. Terrible customer service. I will never buy an appliance from Home Depot again.

I ordered some things I needed online because they don't sell them in store, totalled about 380. I got part of my order, about $30 worth, but the last expensive item never came, ever. I contacted HD, they said I had to talk to UPS, UPS says they'd launch an investigation, they investigate, say it was delivered because a portion of the order was and there's nothing they will do, talk to HD again they say there's nothing they can do. File a dispute with my credit card and HD tells them that they delivered it and show the delivered portion as proof, credit card sides with them and I get nothing... Home Depot literally stole my money and I just have to take it. I'll never shop there again, Lowe's and lumber yards from now on.

Buyer beware. When purchasing an extended warranty on appliances you pay for a 3-year warranty plan and the appliance comes with a one-year warranty from the manufacturer. We purchased it thinking we had 3 years after the first year was up which is the way it usually works and that is not the case with Home Depot. As far as I'm concerned this is consumer fraud.

I am just a shopper and not affiliated with anyone working for Home Depot. I am in the process of moving and ran out of tape, bubble wrap, and storage containers multiple times. I can't pack boxes and focus on the important stuff if I have to keep running to the store. I can always count on Home Depot to have what I need and get same day delivery. Their website and search engine are well designed and they have the products I need that range from paint supplies and bird seed. You can't get same day delivery from Amazon in my area. There is another big box hardware store but their search engine is terrible and they don't seem to carry the items I want.

Never received a delivery. Store stated they delivered it. They did not and I even have a camera system. I tried to work with them but they took 5 minutes and just said, "Nope. It was delivered. You are just out of luck." With that I had to dispute the card purchase. Let's see what happens next Home Depot customer service well nope no such thing. Should have never got to this point. Pretty sure because of the traffic the driver just could not get to me.

03/6/2024- 8.00 am. Home Depot Paint customer service employee Erick E was very nice and also very knowledgeable about paint colors. Very accommodating by helping me fix my cabinet paint color that had to be little more dark highlighting and remixed. After that remix color. Fix my bathroom cabinets. Color came out looking so much better and that made my wife very happy. "Thank! God". So! A huge Thank You very much. Home Depot Paint Mixologist Erick E. Happy wife happy life. Nick S. CC FL 33914.

As always. Nobody and I mean nobody asked if they could help me. I passed 7 employees and not one asked “sir may I help you?” What has happened to customer service? If you want to triple your business. Hire some employees who care!

Went to Home Depot, walked all around looking for all the things on my list. Walked up to customer service, where there were literally 5 people behind the counter. I asked if someone could check me out on one of the 3 open registers. I was instructed to walk to the other side of the store and check myself out… No Thanks!!!! Set my stuff down and walked out. SHAME ON HOME DEPOT. Big fan of Lowe's from here on out.

I purchased a Water Heater in October of last year from Home Depot, Hayward. I'm upset because they never told me or offered me if I would be interested in their interest free promotion. I was not given the opportunity to accept or decline this offer. As stated on their receipt "You may be offered" this offer never happened. They just went ahead gave it to me without my permission. I spoke with supervisors and a manager. I believe his name was Josh. I told them I did not know about this and it had not showed up on my Home Depot account until this Month "February." I did not get any help whatsoever.

I finally got a refund for furniture I did not receive. It was a very big headache for me after spending countless hours and days of talking on the phone, emails and so on. I learned a hard lesson about this experience not to shop at Homedepot.com any more. I'm going to Lowe's. It took complaints to BBB and other organizations to get it finally worked out. I can sleep again.

I had a horrible experience with Gussy tonight, at the Flowery Branch Home Depot. This is the second time I have dealt with this woman and this is my second complaint about her. I don't know why she even got involved but she started looking up why my Home Depot store credit didn't work. She was claiming that the card was old, even though the card was issued to me 18 days ago. She started giving me excuse after excuse hoping that I would accept it. When I got upset, she was telling me to calm down, even though she was raining her voice to me - THE CUSTOMER! At no time did her or Bryce, the store manager give me a credible answer. This store is horrible. I will use my remaining store credit, if she doesn't steal it and then move on to buy from LOWE'S. I am tired of dealing with the problems from this store and nothing being done about it. Those employees disrespect customers and are applauded.

In the summer of 2023 we purchased a GE washer/Dryer combo model #GUV27EE when the dryer of our 7 year old GE W/D combo caught fire. (thank goodness we had a fire extinguisher nearby!) The appliance sales person at the Loganville store is wonderful. We have lived in Loganville 30 years and purchased many large appliances with her help before. Without compromising her job position, I think she tried to warn us, but because we have a small laundry room, we liked the w/d combination size, and purchased it and had Home Depot install it. Within a couple weeks we knew we hated it. It is supposed to be energy saving but the water levels are so low, with no way to adjust them, that all our dark clothes were stained by the soap- even though we used the recommended soap type and amount, so we had to wash everything twice- and still couldn't get the white soap stain out.

We had the very best experience today while picking up shelves from the lumber dept. The plywood needed to be specifically cut to size. Tim was patient and professional, making it easy! Great service.

Took delivery of new appliances but as our new kitchen was not ready we asked that they be placed in garage. Appliances were left wrapped. 2 months later when appliances were brought in to be installed we realized the refrigerator’s ice maker was damaged. Home Depot will not cover the cost to repair and manufacturer states it is not a warranty covered repair. It will cost me an additional $350 to have my new $2000 appliance fixed. Home Depot does not stand by their delivery contractor's work. Do not recommend buying your appliances from Home Depot.

We originally purchased a RYOBI electric lawnmower (40V) in 2021. After about a year, the lawnmower stopped working so we took it back to Home Depot, which is where it was purchased. They took the lawnmower and after approximately three months, we were provided with a replacement. The replacement worked well for another year or so and we were pleased with its performance, but a few months back it stopped working and would not start (batteries were fine, so the problem was with the mower).

I recently purchased a new home in a small town. Because our shopping options are limited I decided to shop on the HD website for items to furnish my new home. It seemed easy enough to be able to return to our local store if an item didn't work out. In three months I spent about $3,700 and ended up returning about $700. Of that $700, $300 worth of merchandise was returned due to Home Depot either sending the wrong items or me not receiving the item at all. My issue started when I called to inquire about an order that I never received. When I called HD, I was told that he would send me an email with a different number to call. When I called that number, I was told that my "return" was denied due to my high number of returns. I told them I was just trying to get my money back on a purchase I never received. They still held firm on calling it a "return".

Let me start by saying I don't have to write this. It seems that the only way for companies to see you or care is if you write a review. Upon starting this review, I noticed Home Depot came in at over 80% of 1-star ratings! I can't say I'm too surprised. Their online store charged me twice after authorization failure! Then, after I receive items that I didn't want and were not authorized, they said I had to waste more time and more MONEY to go a Home Depot location to return the items I didn't want in the first place in order to get a refund. I will never go back to Home Depot unless ABSOLUTELY NECESSARY! Home Depot just lost my company and I as customers.

Here’s a list of the multiple glitches (numbered below) that I encountered in my recent experience with Home Depot:

I purchased a snowblower Yardmax 22deck with last bit of money. Just had twins. Couldn't shovel because of the c-section. I purchased it in October however we don't get snow until Dec/Jan. First year I experience problems. It wouldn't stay on while pushing the snow. Called to get help. They wouldn't return it even though it was brand new. They wouldn't help at all took it in to Home Depot. By the time they were able to see me. No snow. They said works fine. I said until you need to push snow. So next year same thing.

1. Like many other retailers, Home Depot Profits are way up due to price increases. 2. I just went to do a return brand new noise blocking ear muffs. I paid about $16.00 for them. Without a receipt, but in the original box, HD wanted to give me $4.00 on the return. This is like Lowe’s return policy, designed to put the screw to the customers. 3. I can Never find help in HD stores. 4. I’d like HD staff to give me the option to get an e mail receipt, instead of the clerk instantly pressing the “NO” option and eliminating my choice. 5. Did you know that corrupt retailers give you two days to return an appliance? So there is no option except to buy a high priced extended warranty? 6. How many BILLIONS DID HD make in profits for the past few years, and increases in profits, At the consumers expense, to make the rich richer?

I served in the Army for over 20 and have shopped at Home Depot for longer than that and have spent thousands of dollars there and have been receiving a 10% discount for my service. All I had to do was show my ID card and go on my way. I recently went there and purchased a $100 item and as usual, I asked for the military discount. They told me that I had to register as a veteran with my IPhone using their app (whatever that is). I'm 78 years old and have zero knowledge about computers and IPhones. I asked, Let's make sure that I understand, "I have a $100 item and will get a $10 military discount, but in order to get my discount, I have to buy a $800 phone"? Clerk, "Yes sir".

I tried to return some extra shingles I bought at Home Depot in Middletown NY. The cashier, Deborah, did her best, but unable to complete the process. I requested to speak with the manager. According to the cashier the manager was named Carlos, but Ryan showed up. Ryan with a very negative attitude without trying to look into the issue just stated "there is nothing we can do." Rejected the returned. He had very poor social skills; appeared angry and refused to make eye contact. Common characteristics of short man syndrome. Not sure how this person is considered to be a manager. The manager is supposed to look into the situation and try to find a solution, at least try or pretend to do so. But this person just refused to work with the customer. I just decided to leave the shingles at the store and told him to take it as a Christmas donation. I never thought I would be donating 60 dollars to home depot.

They need to get staff who can answer the phone. I was on hold for over an hour before I gave up. I tried calling 4 times in a row. I tried every department. This was the San Mateo Store. Very frustrating.

I was thrilled to purchase an outdoor shed from Home Depot, eagerly anticipating its delivery. However, my excitement turned into frustration when the scheduled delivery for the week of December 18th didn't materialize as expected. They rescheduled it for the week of December 25th, coinciding with my out-of-state holiday plans. Despite my efforts to rearrange the delivery, the freighting company, Hub Group, proved to be inflexible and uncooperative.

We were going to cover our window today, every cover we chose they said, "You cannot buy this one," and it repeated four times!! We asked why, and they said, "We don't know the reason." I can not buy a window cover. Indeed they behave in a bad manner. We are baffled!

Updated on 12/19/2023: Home Depot called me to try to correct this issue. Home Depot corporate called me to try and help resolve the issue. She put the Daphne store manager in touch with me to work it all out. I was told that I would need to purchase the toolbox again for $925.00 and they would bring the new toolbox out on 12/20/23. At the time they brought the new one, they would pick up the damaged one. Once the damaged one was returned to the store I would be credited the $975.00 for the original purchase. So now, I have purchased this toolbox twice and still just have the one damaged one. I received a call back from the Daphne store manager, Alicia **, this past Saturday to let me know that they messed up the second order as well and now that order was canceled. They stated that it was refunded but I have not seen that money back yet.

Home Depot does not pay their rebates, I have heard the excuses but they draw you in matching Menards but they don't pay and don't come close to matching Menards rebate program, Been fighting with this company for two years but they don't care about their customers, I guess they figure they don't have to when they rake in a 20 BILLION DOLLAR PROFIT IN A YEAR, good job Home Depot, KEEP RIPPING OFF YOUR CUSTOMERS, AT LEAST THE ONES THAT WILL STILL DEAL WITH YOU.

I ordered a couple of flotation devices. It was ordered November 23. 2023. The approximate delivery was for 12/7/23. That day came and went. I was never notified of any change. I called on the 8th. Was told I would be informed of the status, I never was. I called back on the 11th and was told that it wasn't even shipped. After all that it was canceled. I find that they will refund the charge. The reason they noted was because I returned the product. NEVER AGAIN!

Generally speaking, Home Depot has everything you need for remodeling, rebuilding, repairing. Beautiful selection of everything you would ever need. Some professionals don’t like the quality of some things, and I’ve found that some things are special made for HD, and you can’t find replacement parts anywhere else. For all that, you make your own choice. My issue is with the lumber and big stuff. I was buying a lot of lumber for my building project too. Three times straight, I loaded my lumber onto the trolley with my grandson, we snaked our way through the store with our hundreds of pounds of lumber headed to the checkout.

I would give zero stars if the review process would let me. I ordered online but the delivery was coming from the Madison office not Florence. The delivery was scheduled from 6:00 am to 8:00 pm and was still not delivered. I called the main store in Madison and they hung up on me the first time then when I called back they placed me on hold numerous times. The customer service representative was talking to someone else while placing me on hold over and over again. Then gave me another number and told me they are not responsible for delivery and its another department that handles that does delivery but they sent me to the original online number that directed me to the store that was suppose to take care of the delivery. This is why I never deal with the stores in Madison because they are terrible. I thought the material was coming from Florence like last time. This store in Madison has been and will always be terrible!!

The employees majority just stand around, especially the younger generation, not helping the elderly when they need help ask him for anything, they just say, "Oh it’s over there," instead of getting off their phone and doing their job and showing you or something at

My package from HomeDepot.com was damaged and there was a big hole in the box. I am missing 4 items. I contacted the main customer service number and the only options they gave me were to file a chargeback with my financial institution and file a claim with FedEx. They do not have a process within their company to get a replacement for customers who paid for items, but did not receive them. I have a picture of the damaged box and a note from the FedEx delivery driver. They just mention that I should do a chargeback with my bank. I do not want to do a chargeback with my bank. I want to resolve the issue directly with the business I purchased items from.

Would not accept a cashier's check for payment. Cash only! Needed cabinets off shelf and was sent to 5 different places in the store before going to service desk and demanded assistance. Now as a disabled vet I don't think I should have to search the entire store for assistance. Credit services screwed up payments on card and locked contractor out from using card. I still have to pay him. Overall, Home Depot will never be getting my business nor any other individuals I can convince otherwise. MENARDS is almost done in Gaylord. Not to mention LOWE'S who give military discount on total purchase.

I live in Needles California, border with Arizona and experienced the most terrifying customer service, the last try to purchase online in heavy items, never call you or deliver and after deal for over a month with never answer calls whatever number they provide to put you in stand by for 45 mins, just hang up automatically. Lost the money I paid for employees to do the job. (I ordered a soil compactor.). Need to add this only happens in big purchases because when is small they use UPS.

I ordered 3 PACKS of 15 each satin nickel cabinet pulls (total == 45 pulls). I was shipped 3 individual pulls. Home Depot refused to do anything about this because "the package is shown as delivered". So I have 3 cabinet pulls for $30 each. Outrageous. I have disputed the charge with my credit card company (and it's in process) but HD should have fixed this up. All they had to do was look at the shipping weight of the package they sent to see it could not possibly have been all 45 pulls.

Going back in time, I bought a new flooring system for my r.v. I chose Home Depot's product for 2 reasons, one being I like the color/style/print of the tile, and secondly the warranty of it. The purchase was a total of 40 cases of tiles. Well I now have an upcoming repair of the subfloor due to a water leak. Went to purchase 3 additional cases for the job, only to be told they no longer have that style/print of tile any longer nor can I custom order it. Which means that lifetime warranty is a cock and bull story since I can't get even one replacement tile. I'm now faced with the issue of ripping out the entire floor again, spending half of Fort Knox by buying another 40 cases of tiles in order for the flooring to match. What the point of the warranty of any of it, when they decided to drop the style, type, and pattern of tile we bought from them.

Home Depot offers a 10% military discount. What they do not tell you is it is "selective." When I commented that the discount was not correct the cashier was rude & stated if the $4 off of a $200 purchase was not enough I should shop some place else. I'm use to Lowe's where it's a straight 10% across the board off regardless of what is purchased. Maybe Home Depot should disclose this before the purchase. I know other military retirees who would want to know. I will take the cashier's snarky comment & shop some place else...Anywhere but Home Depot.

I placed a very expensive online Home Depot order, and prepped my bathroom for the twin sink vanity install. Holiday company was coming to town, including my Son who is a Marine Corps attack pilot. I called Home Depot the day before my order was supposed to be delivered, and the online salesperson told me that the order was NEVER passed to the distributor!!!!! No apologies and (7) SEVEN phone calls later including a 2 hour hold, I was promised that a ticket was created on my behalf, and I would be contacted within 48 hours. That was 5 days ago and still no call. Needless to say, this retired U.S. Marine, and 36 year Home Depot customer will never place an online order with Home Depot again. Home Depot has farmed-out all of their online Customer Service overseas, and frankly lost their heart towards their loyal customers.

I have spent over $15,000 with Home Depot for multiple orders containing blinds and furniture. I have had a problem with EVERY ORDER I have placed. It has been non-stop headaches and I have spent over 40 hours dealing with customer service online and over the phone. Home Depot is THE WORST company to order from and deal with. I will be cancelling my Home Depot credit card and shopping at Lowes or anywhere else BUT Home Depot. Save yourself from headaches and wasted time with this company and shop elsewhere. I would give negative stars if I could.

I asked a lady for help with a washer and dryer. She told me to give her a couple of minutes and she would come help me. 20 minutes later, no help, she was too busy talking with another employee. I told her thanks for the help, her response was, "Oh I am sorry. I forgot. I went to Lowe’s and purchased the same washer and dryer for $800.00 cheaper. So maybe it was a blessing you have terrible customer service. Won’t shop here again.

I paid Home Depot to install flooring. In the contract it states all pad and tack strips will be glued. Their installers came and stapled and nail into my radiant heat pipes. I informed the store and Customer Service through various methods each time pushed off to someone else. It has been 6 days and I still have not gotten a single rep to schedule an appt to come assess the damage. They are also so far refusing to refund me for the carpet I had to rip out myself to stop it from continuing to damage my house (as it is wet) or for the money I paid to have it install even though it was not done to the contract. I have told them repeatedly to please come see the damage and I can not get any help.

I had an online order. My order never got delivered. They won't help me. Won't even replace it. So I'm just out of my money. Very bad customer service. What kind of business refuses to help you. So I hope whoever received my order will be happy with it.

We purchased an L.I.F Steel Door with welded frame, the frame was not wide enough, so went to return door and purchase a more expensive door, due to being outside there 90 day policy they would only give half the price of the return door toward the new door purchase, the return door was still in original packaging

I order a panel door for inside my house, I waited 3 weeks and when they finally delivered it, it was the wrong door completely, now after calling Home Depot customer service they told me I wouldn't get a refund until the vendor that dropped it off will pick it up and they don't know when that would be, now I work but home depot had no consideration about this, I'm closing my account with home depot and never to shop there again.

Home Depot will not refund me or help me in anyway after I canceled a mattress order 4 days prior to delivery and then charged me after not even coming. I called for a credit and they said they cannot do anything because the delivery people haven't notified them it was canceled. This now is over a week ago

Recently purchased a new dryer to replace an old one. Used Home Depot card for incentive to pay 6 mos zero interest (over $299). Then we decided to purchase freezer for our child as Xmas gift, as it was on sale and good buy, also thinking over $299 so get 6 mos to pay zero interest. Got my recent statement and am being charged 26% interest... not cool. Contacted customer service and was told that "you didn't read the fine print" which apparently is if you buy something on sale, the incentive is not applicable, even though the incentive was posted online.

Purchased at Home Depot, barely a year old & the glass on the oven door just shattered, as I further investigated this is very common. I feel LG knowingly continues to manufacture & sell these ovens, that are built lousy & made to break!

Purchased a laundry stack unit, delivery personnel did not have a cord or hoses long enough, and a rescheduled appointment to reconnect the unit (after I repurchased a longer cord and hoses MYSELF) is EIGHT DAYS after the initial delivery date. How do these clowns remain in business?

I went online to purchase all of the electrical fittings for a basement completion. It came to $1447.50 at the Home Depot. It seemed very expensive, so I went to an electrical supplier in Scarborough and purchased all of the same items (ESA-approved). The total was $609.00, that's $838.50 more for the exact same products. More than double the price is GOUGING. Shop around people, stay away from the Home Depot unless you have money to burn.

Stopped my credit card, after noticing they are charging hidden interest. Despite I was getting promotion by mail and email that for buying a product within some range there is no interest for 6, 12 and 18 months. I had setup auto pay and was paying more than the amount I owe them every month. After several months I checked my statements and found they keep charging me interest. No more business with Home depot and I prefer Costco. At least they take everything upfront and there is deceiving like Home Depot.

I ordered a vanity from Home Depot. It arrived destroyed, so I sent it back. I ordered it again with gift card credit this time. It stole the money from the gift card and then canceled the order from their side. They said they didn't know why and would investigate and return my call. They never did. I spent 2 weeks trying to recoup the money they stole and finally got most of it, not all of it, back. They pocketed the remaining stolen money.

Microwave 1.1 cu ft by MasterChef lasted only 4 years before magnetron failed (2019 to 2023). This is a considerably shorter life expectancy than normal. The microwave was not used very much and maintained in really good condition ie. no extenuating circumstances.

Home Depot sold me a Pro Xtra gift card. It was linked directly to my pro xtra account. I paid cash for the card and Home Depot literally stole my money. It’s been over 6 months and Home Depot says I need to sign a paper stating I won’t tell anyone what they did or else they won’t release my funds back to me. I lost my deposit with the contractor, property has been on hold since. I can’t put it on the market until the work is completed. They knew it was valid, knew who I was and didn’t even call me. Just stole the money, they refused to unlock the card even though they were told I needed materials. These people are demonic, evil and beyond disgusting.

Ordered a 3 pack product, my account showed the order was split in 2 shipping packages, received the first package (with the product leaking inside) and not the second one. Customer service told me to complain to the carrier even when my account was saying the other package wasn't delivered yet, and then told me to return for a refund but my account shows I need to return 2 packages, Am I a magician and ready to take from the hat the second package never delivered?? What awful experience ordering online and very poor customer service with zero knowledge.

Hi All: I ordered a table saw from Homedepot.com, I paid for it in full. I received a Stylewell, Spruce Hollow 48" electric fireplace. The pkg was in excess of 50" long and weighed 150#. I called Home Depot and they said the best thing to do would be to rebuy it if I needed it, so I did. I was told I would be called within 24-48 hrs to schedule pickup of the fireplace. I never received a call. I called back again and was told the reason I have not received a refund or phone call is because I have to take it to Home Depot to get a refund. How is this my problem? I am already into this mess for a thousand $$, I just want my $500 refunded and this huge pkg out of my home. No go, I was left loading this thing and hauling it to the nearest store to get my money back. I am a very good $$$ and loyal customer, why would HD treat me like this. This was never my issue or problem. Furthermore, this is not the first time this has happen to me, let's fix this HD. Unsatisfactory customer service!

Told don't replace water heater with same or current model with same features just pro-rate. Not what warranty say at all for Rheem. Replace no cost within warranty AKA 10 years for Hybrid, which is never carried in stock. Rude and insisted on gift card for less than 50% of what I paid. BBB POC for them got me check for what I paid 5 years ago but short over $500 for inflation and cost of same water heater. No I can't wait to have Rheem open up on Fri night, get authorization then bring it in after I borrow a truck.

I ordered a replacement dishwasher for one that we bought not even a year old, and when the new dishwasher came, the installation team took out the old one before taking the new one off the truck and checking it out to make sure it wasn’t damaged. My wife was nice enough and told them that they didn’t have to take the old one back off the truck and reinstall it since they told her it would be a quick turnaround for a new one to be delivered. Well since the installation team disconnected my old dishwasher they never plugged the inlet to the garbage disposal that the dishwasher fed into causing nasty water from the sink I filled to wash my dishes by hand to spew out all over my cabinet and floor. Had to call a plumber on a Sunday afternoon to come out and fix the problem which I had to pay out of pocket for. Pretty expensive headache.

Short Version: Home Depot hires plumbers/electricians as appliance installers and then turns a blind eye when they attempt to commit fraud.

I purchased an OTR microwave last month. I also purchased installation. I waited two weeks for delivery. When it finally arrived, it was damaged out of the box. I had to wait another two weeks for the replacement. When the replacement came, the installers had forgotten to bring their tools. They rescheduled to come two days later to do the installation. They never showed up. I called the customer service line and they told me the order was never placed and would have to wait another two weeks for service. I already took three days off from work for this and cannot take another day off. I will never buy anything form Home Depot again.

I ordered a pair of planters with a gift card. They arrive on time. I open the box one of them is completely split down the side. Super frustrating of course, but life is life. I call customer service. I am on hold for 20 minutes. I explain the situation and they give me a few options: 1) I return the item to a Home Depot and repurchase it. *That does not work for me, not driving 25 minutes there, returning, then driving 25 minutes home after being on the phone for 40 after all said and done. Not doing extra work for someone else's error.* 2) I can return one and get half the credit, so I would get 70 dollars and then purchase the second one for $90. What?!?! How is that even a logical option. Why would I spend $20 extra for something that was sent broken.

They post things in their online site. I tried to buy the new Milwaukee battery. Ordered it once, order got cancelled, ordered again, 6 mins, cancelled. That help ip my money for a total of 10 day between 2 cancelled orders. I called up to find out the problem, the reps were mean, surly , told me I have no options. Swore it was in stock. But yet order cancelled. Milwaukee told me battery was not released yet. So they lied, took my money, and help for 5 days knowing that they did not have the battery. Horrible, horrible ppl!

I accepted invitation to take out a credit card. The system for signing in and paying the bill is horrible. After an hour, still can’t make it work. Terrible, unfriendly service. It is such a turn off that I am now going to avoid the Home Depot store altogether.

Don't buy lawnmowers at Home Depot. This company is a fraud and they charge a fortune for mowers that break down in less than two years of use. I have two bad experiences with the store. I bought one and after a year it was dead. Even with the Home Depot credit card, I fought to have it replaced but it was already discontinued and I had to buy another one, knowing that the same thing will happen again. And the ”new” mower was discontinued so I was told to buy the even more expensive one. Home Depot wiped its hands clean saying that it has no more than a year of warranty and they cannot do anything for the customer, who uses their credit card to do business that after a year you can no longer change or upgrade. They will continue to sell more mowers that are be discontinued a year later!

Product was lost and we waited a long time. Finally found and shipped. Set up auto pay through my bank to not worry about missing a payment like I’ve done for 20 years. HD received it a day late and charged a late fee, this caused the minimum balance to go up which caused my auto payment to be short. Same thing the next couple months. I had no idea because autopay was set up for the same day every mo. for 11mo. No worries right?

I bought a new washing machine 3 weeks ago online. It started leaking water 2 days after it was installed. We waited a week for Home Depot installation people to come look at it and deem it not an installation issue. Then waited another week for a GE specialist to come look at it and diagnose it as MISSING PARTS FROM THE INSIDE OF THE MACHINE!!! Home Depot never once called us back or reached out to us about how to fix this problem. We have had to contact them every time. Finally got someone to “fix the problem” and say that they were replacing the machine, even gave us a date, on the text message feature of their “customer service”.

I was running relatively late in the store (7:30pm) in Merriam, Ks last evening so as expected, I could not find an associate to help me with a ceiling fan pull chain switch. I had just visited your competitor in Roeland Park and no one was available and did not have the switch I needed even though it was for a ceiling fan purchased at their store. So I said, let me run over to HD and take my chances. I was met by Joe R. and as I asked him if he knew anything about electric issues, he said no I'm sorry and his cohort he had been talking to laughed and said, he's just teasing. I was immediately calmed. I needed that at that tense moment. So then Joe took his time to help me and was thoroughly helpful and patient with me, a senior, and together, we figured out exactly what I needed. He's a gem and you should definitely keep Mr. Joe...

Our washer/dryer broke and we were in desperate need of another. We ordered from Home Depot, and it was promised to be delivered same week. Delivery company came on scheduled day and left because the machine was too heavy for them. We understood they needed more manpower, although they should've known this before delivering. We rescheduled for today. The delivery company never called me or reached out for delivery times. I called Home depot yesterday to confirm, and they gave me a window and stated someone would call an hour prior to delivery. Again, no contact from anyone. I happened to check online, and tracking showed there was an attempted delivery but no one was home.

Ordered Product, delivery was scheduled next day. Was not delivered, two days later I followed up with customer service. The agent checked and said give them 2 more days. I did, no show. I called again, they blamed FedEx, and said they would open a case and said I should follow up with FedEx. I said I would have but their website does not provide me a FedEx tracking number, she gave it to me, I thanked her. Guess what, FedEx said Label was created but package was never given to them. So Home Depot has not sent the package. Also the corporate complaint number does not work.

Customer service is a delicate thing and very few people understand this. In North McAllen when buying garden things, I noticed a price that was on the shelf where I picked up something from the lumber area. I brought it to the checkout and the price was different. I told the cashier and he spoke to a peculiar person who told him about the prices and he told me that the price was the cashier's. I took him to see the price on the shelves and he told me that it was incorrectly indicated because that was not the price. I asked him to respect the price that was on the shelves and he just laughed and I told him where the manager was and he told me that he was a manager... I reiterated the error on his shelf and I left telling him that I would escalate this anomaly...

Home Depot for over a yr have been sending me tracking on my 11% rebates that they have been approved. But yet to receive?? I find this false rebates and ** that I spend a lot of money at this company. Who is getting my rebate cards??

My husband and I purchased a new water heater through the same day service. We called the Friday morning before Memorial Day weekend. The individual that we spoke with said if we got pictures to them before 2pm, they could help set us up for a replacement that following Tuesday after the holiday weekend. We sent pictures within 30 minutes of the text message conversation, but never heard back from the individual. I reached out again that following Tuesday and we got something set up but they couldn't come out until that Thursday. Even though the Home Depot page claims same day service, we didn't push it and took the appointment.

I just purchase my first appliance since Covid. You cannot overstate my frustration and disappointment cannot be overstated as far as Home Depot’s customer support. Our first washer was died after 10 minutes. It took two weeks to get a second one. The second one is not 100% functioning. It to another week to get at repair guy to visit. The repair guy did not fix it. During this one month of headaches, Home Depot will not return calls. You need to call them. When I final ask for a refund, they refused, because HD did not log the call with the issue on the second washer. Therefore, they wash their hands off it, and left me to deal with GE on my own. I have been a heavy HD customer for 20 years. No more, Lowes, Ace and online from here out.

I ordered pavers for a client. They delivered to the wrong house, blocking the person from getting out of the driveway. When I called Home Depot Sherry the "lead" said the driver said he delivered to the right address despite me offering the phone number of the guy that was totally inconvenienced. We went to the house where the delivery was wrong and moved by hand all the pavers to the right address. Home Depot did not offer to compensate my labor charges for their mistake. I will never order from Home Depot again for my clients. I can't imagine running a business where you just dump your product on someone's driveway by mistake and then saying you didn't when I have proof you did.

Go in store in San Bernadino, Ca. Wanted 2 buy bug spray. They have 6 self checkout, only take credit cards. One person using it?!? 2 lanes open and they say card only.. I dropped it on floor and left!! Stupid management.

Home Depot card is a total scam. I PAID the car off then got hit with an interest rate of over $300. I called and the women told me, "Sorry you missed the end of the promotional period and now you have to pay all the interest" How can they legally do that. She said you should always read your full paper bill every month. I will NEVER shop there again.

Bought a dishwasher 12-2016. Purchased an extended warranty. 11-2021 came time to renew, company that requested the renewal was Asurion. They took my money, sent me a protection plan. Said I was covered 'til 2025. May 2023 dishwasher broke, called Asurion, was told we were covered by Allstate now because THD dropped Asurion 2-1-21 (absolutely terrible customer service 6hours on the phone). Called Allstate. They denied me. Said "you are not in the system". Called Asurion, they misspelled my husband name, found me then "pretended " to take care of me, "oh we don't cover that part, go buy it at Home Depot and send us the receipt and we will reimburse you."

I have pro account and buy a lot for the job and return the extra and if passed the return policy I get store credit. This time they refuse the return and refused to give me store credit...new policy?

I have watched, witness and 1st hand experience being a former customer as of today, no one ever ask if I need help. They will pass me to ask a male customer if he needs. I must always report to C.S desk to page some to help me. I have experienced this sad to say on more than 10 occasions.

We ordered a number of appliances online through Home Depot. They delivered most of them, but the washer dryer got delayed. They scheduled a new delivery date/confirmation, but as the new date got closer we did not get any information about the delivery window. We decided to call, and found out that they did not reschedule our delivery. They told us we needed to cancel the order and re-submit to actually get our appliances. They told us they would refund us via gift card and then we could call to re-order and still get the same prices/deals we originally got. Today, a week later, we found that they refunded us to our credit card despite us specifically requesting a gift card and they will not be able to honor the pricing because "the vendor doesn't allow that." I will NEVER be purchasing anything beyond plants and potting soil from Home Depot ever again. Very disappointed, and do not recommend purchasing anything of value from this store.

We purchased a Home Depot brand weedeater, a Ryobi 18 volt trimmer in June 2022. After less than a year a part broke off (apparently cheaply made), and Home Depot said to contact Ryobi directly. We did that, and three months later no replacement part has come and we have to go buy a weedeater brand unit at Fred Meyer. Please exercise caution buying Home Depot branded products such as Ryobi.

We live in Nebraska and needed to get new floors in our house in AZ. We used store 0483 in Surprise. Our contact person was June. We liked her so much we had to go in and meet her in person. She made the purchase so easy. She was wonderful!!! We also want to give Betty in customer service a shout-out because she made returning a few extras material really easy. We were also most impressed with Kim, the project coordinator, she kept things moving and was always in touch. Angel, who was the installers supervisor did a great job. We love our floors and they were done in 2 days. We are most happy with our Home Depot experience!!!

My husband and I have been looking for a small freezer to put in our garage. We had shopped online and in 3 or 4 stores, including 1 Home Depot. No one had what were looking for. We were near Home Depot in Harrison, OH and decided to check their inventory. We met Appliance Specialist, Bradley Howington who was very knowledgeable about garage ready freezers. He didn't have what we were trying to find, so he looked online. They still did not have a small one. He finally looked on Amazon and actually found exactly what we wanted. Bradley is the most helpful sales person we have come into contact with in years. He is an asset to the Home Depot team. Even though Home Depot stores are not the most convenient location for us, we will be making Home Depot, Harrison our Go-to store. Thank you so much Bradley.

08/10 went online to order a shed. The shed costs $3050.00 and my limit was $3000.00, It declined immediately by Home Depot. Called the bank to get this pushed through (Truist) and was told they could not increase my limit on the phone because I just “ported” my phone so they couldn’t update my limit. Meanwhile the “declined” charge of over 3k is pending on my account. I was forced to drive 30 minutes to get to the closest branch to have my limit increased. Spoke to Kennedy **, explained the situation. She increased my limit by 500.00 and I asked at that time if the pending charge of $3k would create a problem and she said no it shouldn’t.

If you're looking for speedy delivery, this ain't it! We ordered a shower kit online from them on July 25, 2023. It was supposed to be delivered by that Wednesday. It wasn't. Fast forward about 5 phone calls between my partner and me to try to get this resolved, and they offered to credit us a 15% discount because something happened with the "shippers" they use that was out of their hands. It was supposed to be delivered last Friday, and now today, we get an email from them saying it's been delivered. My partner is out of town and he sends me a text saying look in the driveway. I'm like what am I looking at? I don't see anything. He says Home Depot texted him saying it's been delivered. It wasn't. So, I spent another 30 minutes on the phone with customer service.

Ordered 7 boxes of siding from Hampton VA store. After waiting 10 days they deliver 1 box to the store which I did not accept. Then they tell me they have canceled the order and would like me to reorder, wait 10 to 15 weeks and pay an additional $500 dollars on a $1400 order. So I go to the Newport News store down the road and see what they can do for me. Yea!!! We reorder at the original price and the delivery will be here in just 5 days!!! I leave a happy customer..... The next day they call me and cancel the order. They say the distributor wants more money.... Another $500 dollars. After wasting 3 weeks of my time I will never shop here again. I used to like Home Depot but the service is horrendous and obviously they are too big to care about their customers.... So I won't be one. Lowe's will get all my money from now on.

The process of getting a delivery through Home Depot to my house has been the most comically bad experience I’ve had in my life. The order was mis-shipped, re-shipped, mis-shipped again, re-shipped, unable to be delivered without my meeting them partway, when I met them my order wasn’t there. I spent hours and hours on the phone with multiple delivery companies, all giving conflicting information. It finally culminated in me needing to manhandle a 200 lb pallet that couldn’t be delivered all the way to my address. It would have been far easier to chop down the trees, mill the lumber, smelt the metal, drill for the oil needed for plastics, and manufacture the hardware myself with a swiss army knife than get this delivered. Avoid Home Depot delivery at all costs.

I bought a John Deer riding mower from Home Depot in Bossier City, La. The salesman Tim said he would clean it up, make sure the deck was level but none of this was done. The tires had 20 lbs on rear and 4 lbs on front. The seat was also very dirty. I complained to headquarters and the bossier store and still have not heard from them. They have lost a customer after many years.

I have ordered numerous products starting from the beginning of the month to make home improvements. Not only has your company cancelled majority of my orders I get sent an email saying I cancelled it. First off I didn't, second when it says in stock and ship to store then you should honor said request. Third if it's not there then a phone call would be appreciated, instead of whole order cancelled emails. I also went to store when speaking with an associate he said that even if they have numerous items in stock they aren't stocked where they should be then they will cancel the order so if I order online they will cancel my order if it's not found in its correct place. Basically no one will look for paid for item.

The Home Depot delivery guys installed a dented GE washer and dryer 2 in 1 at my new house. Because we are in the process of moving we didn’t notice the dents until days later. Now the Home Depot is refusing to replace or return the item. And even had the balls to offer me $150 for the damages.

I paid upfront to have 10 windows installed. What a nightmare the install has been. First they send subcontractors out with no required permit for my area to install. I stopped the install as I refuse to get a fine for what Home Depot should have known was necessary to start the job. Here we are over a month later and still no permit has been pulled. I have had liars call to tell me that they are working on such. Mind you this can all be done over the phone from anywhere and the fee can also be paid over the phone. Received a call about two weeks ago from someone who stated that the installers were on their way to my home that morning but their vehicle broke down so they were going to reschedule.

I am an old fan of Home depot and do regular shopping. Most if time warranty or return is honoured but recently when my one year old HALO COOPER outdoor light suddenly stopped working I ended up in no man's land. On returning the light Home Depot customer rep in Milton Ontario Branch told me that they don't have any data older than three months, when I asked where can I return the light I was told approach the vendor but I did not have the Bill of receipt because always thought it it recoverable from my credit card. SO if you lose the Bill you lose the world. :) I don't understand why an old purchase is not in the system and what is the fault of someone trusting Home Depot and loses the purchase Bill.

Home Depot had a credit card promotion where if I spent $599.00 my purchase would be $549.00 if I opened a Home Depot credit card. Upon getting my first bill they did not credit me the $50.00. When I called their customer service department Patrick told me it took 3 billing cycles to get that credit which that is not what the promotion said. This is fraud, they make you pay the $50.00 then they credit your account forcing you to buy more on the credit card. There was no fine print stating this! I had to return one set of the handrails and purchased a larger set that was over $400.00 which I paid cash for. They then reduced the $50.00 to $25.00. Please do not fall for this. Needless to say I closed the account as I did not need another credit card. I only opened it for the promotion.

Tried buying $25. wire in electrical at Decatur, Ga, store. All wire locked up with no explanation or assistant around. Asked two in lighting for help= unable to help. One Called on PA for electrical help. Nothing. Went to a third employee = response "well they need time for their breaks"! I told him that worst response possible. Tried to find manager- not in store. Head of customer service said wire is expensive and store needs to protect profits. Finally found someone to help me after nearly half hour of wasted time. I will never go to electrical at Home Depot again. In fact Lowe's is my preferred store.

Had trouble with two doors (the knobs were defective) and had to have them replaced (one fell off, one locked and wouldn’t open). The installer arrived an hour late. He told me he “did not like being watched and to go read a book”!! He refused to key my locks to the key that matched the deadbolt. (They were Kwik set brand knobs). This was the Home Depot in Chattanooga, Tennessee. I called and spoke to Kelly, the manager. He is the only door installer they have. Very disappointed in this paranoid and incompetent, late-arriving idiot!

What an illegal operation they run on the flooring department. They lied and scam you. They promised that they will send someone into your house to measure your floor for free, but you have to pay a $50 deposit. Then they said this $50 will be deducted off your total carpet purchase. I had another carpet installer came in to measure the same room and come up with 150sq ft. The Home Depot guy come in and measured and said their computer calculated that I need to buy 230 sq ft. That is a marked up of 80sqft.

Just had a stove delivered from Home Depot, the delivery guy hit the doorway as he was bringing the stove through and knobs popped off. I thought he had fixed the knobs but he just placed them back on the pistol that they went on and said nothing to me but I saw him do it. When I went to turn them, they fell off in my hands. Waited to talk to home depot on the phone for over an hour. Then got hung up on and had to call back. Waited another half an hour. Ended up returning a stove because replacement stove would have been another week and I couldn't wait that long, they did nothing to try to help me. The refund does not get processed until they pick up the stove so I have to wait 2 weeks to get my money when all this was because of their bad delivery. I will NEVER buy from Home Depot again!!!

BLUF: One delivery guy was sent to deliver two heavy vanities. The items were delivered damaged and after the whole ordeal, I ACTUALLY ended up losing $200 out of pocket. I HAVE PICS AND VIDEO!!! ALWAYS TAKE A VIDEO OF YOUR DELIVERIES FOLKS!!! - The delivery guy shows up around 7am in the morning (on a school day) with no call or notice that he is coming. I hear loud noises coming from outside the house and wonder what’s going on so early in the morning. That’s how I came to realize that my vanities are being delivered. He drops the boxes from the truck on to a cart on the street which is about a 4-foot drop. I do mean drop in every sense of the word. I wondered why he is doing it that way and wouldn’t it damage the vanities. That’s when it occurred to me that this was a solo deliver person delivering two heavy vanities. Even Home Depot themselves caution that it takes a minimum of two adults to move this vanity.

June 6th we ordered gutter guards online. We received a confirmation email with a ship to store date in 2 days and a link to track our order. The link to the tracking never worked, nor did putting the number in the website tracking space. We were notified via email it would be another week. Then NOTHING. I contacted customer service and was told it would be another week. I continued to call multiple times and NO ONE was able to provide any information, other than pushing the date out. They said they called the warehouse, store, etc. and it was "on the way". Tracking never works. They "reordered" it for us. Nothing. No emails, no calls, no refunds. It's been over 5 weeks and nothing. They should get out of the online retail business. They have no workable systems to support customers.

By selling lumber 12” @ 11.5” instead… NOW, the so-called lumber @ 12” is in all. Actuality cut at 11.25” which means you are paying for 12” and getting 11.25” instead… KEEP SLEEPING PEOPLE... You get the shaft and Home Depot gets wealthier while you get poorer.

I have noticed really bad quality of products for the past three years. I ordered a custom door, and it looks unfinished! I also ordered flooring and after everything was ordered and ready for delivery, they told me they don't have all of the square footage that I ordered. I also ordered a Dyson vacuum, which you'd think they can't do that one wrong, but the battery died after one month!!!! They gave me a $400 gift card because of another product that was a disappointment, and when I came to use it, the gift card was $0!!! I am not sure if it was someone from their company or not, but they also had terrible customer service in helping me find out who used my card. Home Depot is terrible, and from now on, I will avoid it forever.

We have spent thousands at Home Depot through various renovations in various properties. Most recently, we ordered expensive items online for delivery for bathroom renovations. We were very specific about the store location we were ordering from. Their system or an employee sent part of our order to a store an hour away from us while also filling the order themselves, thereby charging us a huge amount TWICE. Simple to fix, right? No. Home Depot said they could not refund the duplicate charge by placing the amount back on our credit card. We spoke with multiple people about this. They said, due to THEIR MISTAKE, we had to drive an hour away to get a huge cash refund. The last customer service person we spoke with promised she would contact the store so that they would supply us with gift cards because of the inconvenience.

Ordered several items online. Mattress, Pad, Refrigerator. Selected the extra water line install kit to hook up ice maker to fridge. Also, PAID for removal of old fridge. Day of delivery, first item Mattress. Box arrives with mattress totally exposed to bugs, etc. Box was damaged on all sides. I understand stuff gets bumped? BUT to not even retape a damaged box and just keep moving it thru to next ship location? Fridge arrives, Damaged, so refused delivery. AND the items (water connect kit, and haul away old fridge, delivery guy says Not on the Order?) Call support to complain and find out new delivery date? Refused to update new redelivery to be sure the added items included. She said our new system WON'T allow that? Isn't this the 21st century?

If I could give a zero rating that is exactly what I would give. July 25, 2022 I ordered nine impact windows. The salesman came here because originally all I wanted was three sliding glass doors. Because they were not impact he could not help me with the sliding glass doors, but he could help me with the rest of the windows in the house. Biggest mistake I’ve ever made. Four of the windows which were originally slide up and down we made into two slider windows. I told the salesman exactly how I wanted them to open and when I got them 8 months later they were wrong. I wanted them to open from left to right and what I received was just the opposite. The other six windows were put in October and one of them the guy cracked while installing it and it took me four months to get that one fixed. Their customer service department is absolutely horrible.

The carpet has some black spots and it doesn’t look clean at all, and on top of that the “technician” used my personal towel to clean his machine, floor and toilet. After dumping the water in the toilet he create a mess and leave toilet totally dirty on the outside as well inside. I’m totally disappointed with the service.

Beware of using contractors that are recommended by Home Depot to install falsely rated electrical component. Once, the equipment is installed by their recommended installers and when it does not work properly, you would have to pay for uninstallation to send it back for replacement. I will never use Home Depot for how doers get things done. Scratching Home Depot off of my list!

I prepaid for an order of plastic pipe to make sure they had it in stock and to make it a quick stop on our way out of town. I placed the order on Wed, knowing it needed to be picked by the following Tuesday. When I stopped to get it on Friday, I had to wait in line for at least 20 minutes. The first person who tried to help me couldn't find my order in the staging area, so she asked someone else who also went to look for it. When a 3rd person couldn't find it, I was told it must have been ordered more than a week before. Wrong! Finally someone fixed the problem by going to the other end of the store and bringing me the 10 lengths of pipe I had ordered and paid for. This store needs someone in charge who can organize the process for order pickups and make it more efficient. I wasn't only one who had to wait in line for almost an hour at the customer service desk. Lot of dissatisfied customers and a huge waste of time!

Refrigerator - purchased with freezer on bottom... Warranty ran out, so did the fridge. Water dripping out constantly on a hardwood floor. Went back to Home Depot (yes, I know, bad decision) - Tried to get a different make with freezer on bottom. Was told they aren't going to make them anymore so I would have to choose something else (of course it's the middle of the phony pandemic) and you can't order anything or it may take months... so I purchased what they had... Crappy fridge - no light in dinky top freezer, difficult to clean because shelves are heavy and do not adjust well.

I ordered commercial grade shelving units online and immediately paid for the units. I was PROMISED delivery on 5-29-23: Memorial Day. I waited 14 hours for delivery. I called Home Depot THREE times and was put on hold...no one came to phone. I WILL NEVER BUY FROM HOME DEPOT AGAIN. Stay the heck away from Home Depot.

They have good customer service and they make sure that you are all taken care of. They are nice and friendly people. They are really good company to go through for the job and I really appreciate it them helping me out.

Ordered a riding lawn mower and asked the person 3 times if it would be here on a specific date as I would not order if not and he assured me it would be. I took off a day of work and it did not arrive. Ordered double exterior doors to be delivered on a certain date. I have now taken off 3 days and each day they change the delivery date. Now they say they are coming tomorrow and someone must be here. It is the one day I told them I was not available. Have asked to reschedule but hasn't happened. If they come and no one is here to sign I don't know when I will receive.

Purchased a propane grill from Home Depot, though was only able to purchase it online because no clerks available in the store. Online description said assembly was available, also that for extra fee they would haul away the old grill. Ordered the grill plus assembly — no option for hauling away old one but I assumed that would be arranged with the assembly people. Was contacted after a few days by the assembly company who spent many minutes describing all the things they would NOT do and all the things I MUST do. Also, they said under no circumstances would they haul away the old grill.

The handicapped parking area for van for wheelchair or powerchair to exit are blocked by carts, flatbed or shopping carts. The area that are designed for van to have 6 feet or more to exit and they are using these areas for equipment making it unsafe for wheelchair or powerchair users to get out of vehicle. The company know about issue but doesn’t care about handicap customers.

Gave 1 star because you have to. No stars should be allowed. Placed online order for outdoor patio roller shade. Never received after 4.5 weeks. Shipper says it was delivered. It was not. Home Depot thinks that I should chase down my item by dealing with their shipping company & checking with my neighbors. No more Home Depot!

First I must say Natasha at our local Home Depot warehouse eventually MADE THINGS RIGHT, after online customer service showed little to no concern and said they didn’t know of anything that can be done. My story: the people who delivered a garage freezer (ordered online) were incompetent, lazy, rude, didn’t unpack the interior. They turned on the freezer so interior packing material froze to interior walls. They wouldn’t level it, they said because my cement garage floor was uneven and that they weren’t supposed do anything but just leave the freezer at garage door. It was a terrible experience!

I placed 5 orders directly at that store for me to pick them up. They ONLY notified me via email that 2 of the 5 orders arrived. The other 3 I had to do my own research on by calling and tracking it online AND neither method gave me a straight answer. Talked to so-called management at the store who could have cared less about my situation as a customer. I called on Thursday evening and was told by one of them that 4 of them have already arrived AND that the 5th order was going to arrive later that night via FedEx and be ready for pick up the next day.

I had two bad experiences. First, I ordered a washer and dryer that took forever to receive. No one ever followed up with me and when I called, I was told everything was delayed at that time. I continued to follow, and was then told that my order had arrived damaged and they would not deliver, but would expect a replacement quickly. I’m now in close to two months, and they called, set an appointment, and I was ready on that day for a morning delivery. I waited till 2 in the afternoon, and finally had to the driver, who never answered, and finally the store. They said the dryer was dented and decided not to deliver, but never once calling me to advise. I cancelled the order, went to Costco, and had my units in a week!

When I ordered compost online it said delivery would be Friday, April 28th. Then 2 hours later I get an email stating it would not be delivered until Tuesday, May 2nd. Called and questioned, had to re-arrange everything around this delivery. Service rep said it would arrive the morning of May 2nd. Did not arrive that morning or that afternoon. Blew my entire day waiting for this delivery. Called 3 times, got the same run around. Called the morning of May 3rd was told my delivery would arrive this morning. It's now 10:30 am and my delivery still has not arrived... These people are liars. Not sure who is running this show, but they need to be fired... I have wasted two days, my project is two days behind and they offered me a 15.00 credit... very poor customer service. I will not be ordering from them in the future, these people don't care, This company has gotten so big they think they can just ignore customers.

I signed up for the Home Depot Credit card a few months ago so that I could use the promotion. I was never sent a code. I had called the credit card company several times and they said that they could not issue a new promo code and that if I place the order online, the bonus would be credited to my statement (which is not true because my fiancé had signed up for a card and it took four months of calling to get his promotional bonus. He did not get it automatically and had to fight to get his bonus of $100.00.) Nonetheless, I did try to place an order online but because my total was a little over $1,000 and my limit on my credit card was $1,000, my purchase was denied...there was no way to pay the difference with another card. Had I had the promotion code, my balance would have been under $1,000 and my credit card would have worked online and the purchase would have gone through.

I received a gas dryer April 26 at 4:30 pm. Had drivers place in basement. On Tuesday April 27 tried to to have it installed. When I went to use it was very noisy and notice the top was loose and wouldn't stay in place. Also a dent on bottom. I tried calling depot. Could not get an answer so I went to the store. The sales woman I bought it from just gave me a runaround. Told me to deal with Maytag. This is untrue. You have 48 hours to have the Depot to replace or give you your money back. I talk with MGR and they agree so now I am without Dryer. Waiting for another Dryer. This is the second time I have received Damage product from them and you have to jump through hoops to get results. I will never purchase anything from this store.

When they delivered the refrigerator, washer and dryer they did NOT install the water or ice maker in the refrigerator and told me to call a plumber. The dryer’s heating coil was not working so they took it back and delivered the new one TEN days later and when I went to do this first load the washer did not work so I called the number they provided only to find that since the washer was out of the 48 hour time limit I was out of luck.

We are completing a remodel on an older home. One of the last upgrades was the bathrooms. We ordered three Kohler Valiant toilets from Home Depot. For the installation, we used one of the recommended plumbing companies. The toilets arrived secured to a wooden pallet. The boxes were sealed. I did not see any external box damage. The company came to do the installation. They opened all the boxes before starting to ensure all the parts were in the boxes. Surprise! One toilet was used. It had poop marks in the bowl. Also, the tank cover was broken. It was returned to HD.

I ordered a list of items online at the store located at 5638 W Loup 1604 San Antonio, TX. Sadly, part of the order was damaged. The two rolls of fence, the top and bottoms had been squished down as well. They, the Manager, and the delivery guy, brought it out and said that it was damaged, so they would knock of $50.00 plus tax if I take it. I said ok, as I knew I could take it back if my husband didn't approve of it. Well, they did not honor the credit. I turned it over to the credit card company, and they rejected it as the receipt showed the complete order. Now, I'm screwed. Thanks manager.

Bought a gallon of Behr in the color whipping cream from the Florissant store. He did not ask me which Behr product I wanted and he used Behr Premium. I told him that the gallon before was cabinets, doors and trim enamel and he seemed frustrated. I asked if the color would come out the same, he said yes. He either lied, does not know his product, or did not make the correct color. It did not come out the same at all. I thought something was off but was in a different floor than the can before and thought it could be lighting. Did not think that any of the above mentioned items may be the problem, until I took one of my original cans, for another project, that I did not have tinted and took it there for the color.