Goodman Manufacturing Reviews

I have two GSXC16 AC units, a 5-ton and a 3-ton, both installed in April of 2022. At just over 4 years old I've had to replace the compressor twice on the 3-ton unit and once on the 5-ton unit. If you count the compressors that came installed from the factory, my ACs are consuming more than one compressor per year. Avoid Goodman at all costs, when you're done paying for all the compressor failures you can expect it's not any cheaper than a premium brand like Trane, Carrier, or American Standard. @Goodman, if someone from your customer service department reads this please reach out. You covered parts and labor on the first failure, but now I'm left paying for regular replacement of faulty components.

Disgusting and horrible. We live in Florida and my air conditioning broke last September and Purchased new and now again in May it Broke and I do have a warranty. But they are not ready to help and I do it recommend Goodman. Don’t buy.

I am so disappointed with Goodman's customer service. I've purchased 2 units, and I've had issues with both. But this time, my unit has been down for over a month. Sears appliance repair is telling me the part supplier said Goodman is not shipping repair parts to them because they are busy sending all their parts to the new manufacturing companies. What about the units that were previously sold. Do you even care? My unit is less than 2 years old. I need a high-pressure switch and the technician can't even get it. I am so disappointed with my Goodman product. Outside temperature here is getting so hot, and I don't have air. I will not recommend Goodman to anyone I know.

My system is less than a year old, and here I am with a repairman working on it. It's low on Freon with a leak. NOT EVEN A YEAR OLD.

I have unit under warranty waiting for over 2 weeks no response. Order number **. Serial number **. I never had worst experience with customer service and warranty

I purchased a Goodman AC unit on January 13, 2025. On April 29, 2026, the unit received a routine tune-up, during which I was informed it was low on coolant and likely has a leak. Around the same time, my neighbor’s Goodman AC unit also stopped working; he was told his issue was due to a faulty sensor. This raised additional concerns for me about potential product reliability. I contacted Goodman to inquire about my warranty and was told the unit was not registered, despite my understanding that it should have a 10-year warranty. I explained that I distinctly remember registering all of my appliances when I moved in, including this unit. However, the representative insisted it had never been registered and stated I should have received a confirmation email, which I never did.

Be smarter than me and DO NOT purchase Goodman products!! I spent $8,200 for a new AC unit just over a year ago. The compressor broke as well as the reversing valve. Both parts are covered under the parts warranty, but it cost me $3,056 for labor and additional refrigerant. Goodman quality is crap and I wished I had gone with a different company!!! Hope this saves someone else from making the same mistake and buying Goodman.

I bought one of their furnaces and now 2 years later with a 10 year warranty the installer is permanently closed I called Goodman and they said to look up another Goodman service provider on their site which maximum distance is 50kms. There are no results. So now what do I do? I bought Goodman because the company who installed it said that they were decent but I see that the installing company and Goodman are actually good for nothing.

Piece of crap! 7 years old and the condenser coil goes out. $2200 to fix it or $4300 to purchase a new one. Don't purchase Goodman! Was told the coil went out because the dog peed on it, but after reading all the reviews clearly it is the crap quality of the unit.

Installed furnace 2 years ago. Our tech determined that the blower motor went out. This part is unavailable within a 200 mile radius of us. So it’s being shipped from the distribution center. They will not expedite emergency delivery. It’s going to be another entire week before we receive the part. This part should be sent via overnight. It is 6 degrees here and we have no furnace That’s totally unacceptable!

Our furnace was blowing only cold air (only 2 1/2 years old!). The technician, very nice guy, said we needed a new heat exchanger and said he did what he could for a temporary fix and sold us a carbon monoxide detector because the situation put us at high risk. 5 weeks later and the part is backordered.... from the manufacturer!! We can't even run the furnace at night and we currently have sub zero temps with wind chill. Now we're worried about our pipes freezing. Waiting for an update from Answer Heating & Cooling to see if they can tell us when the part will arrive. It looks like we will be ordering a new furnace (to replace a new furnace) and it won't be a Goodman. I gave 2 stars instead of 1 because the service technician was so nice.

Bought a Goodman GPHM. It has been the biggest piece of junk ever. We have a warranty and have replaced almost Everything EVERY part on it! Especially the condenser multiple times. RUN FROM THEM! It’s less than 10 years old! The first winter we had to repair it!

We had a 3 ton and a 2 ton Goodman heat pumps installed by our builders subcontractor. We moved into our home in April of 2019. It is December of 2025 and both units are bad and in need of being replaced; coils are bad. To replace both coils, it will cost us in excess of $7,000.00 and then we were told we would not be given a warranty because Goodman coils are notoriously bad. Home owners beware!!! We are not going to throw good money after bad. These units have only lasted approximately 6 and half years. Then when calling the installer the units only have a five year warranty. Homeowners are supposed to complete paperwork in their Homeowner package which my husband believes he did and we have no proof to show the warranty was extended to 10 years. You do not want a Goodman unit or units for your home. This company is owned by Daikin. Homeowners Beware!

Garbage products & company. The units don't even last per the warranty. Once it's under warranty if any part needs to be replaced it takes them 2 weeks or so to ship it. Making sure that in order to avoid that possible huge problem you are forced to buy another unit. The warranties are not worth the paper they're written on. It's been this way for years. IMO upper management are criminals & should be put in prison for fraud.

We had a Goodman furnace installed several years ago, and we freeze all winter. The installer claimed it was due to air drafts causing the furnace to constantly run. We had the air drafts plugged and insulated. The furnace runs nonstop, blows cold air, and never heats the house any warmer than 55 to 60 degrees. I wish we had the money to have another furnace installed because the Goodman furnace is not good. It does not work properly and does not heat. It blows cold air and runs nonstop. I hate my furnace and pray to God he finds a way to get us a new one.

Our model was installed in 2016. We grew accustomed to having a technician come out almost every summer to do some repair. But at this point our coil is leaking, and the tech said, it's not worth it. 9-year-old air conditioner needs to be replaced!

Our Goodman a/c unit new in 2018 is a true nightmare, we have it professionally maintained twice a year/ so far the A Coil in the air handler gave out... 3 relays... 2 transformers. STAY AWAY from this company!!!

I purchased a 5 ton Goodman AC unit in 2018 and had it installed by a professional AC technician but 7 years later it stopped blowing cold air and called a reputable company to find out why and after troubleshooting the system it was discovered not the evaporator coil was leaking after only 7 years and that is a main part of the unit and even though the part was covered under the warranty the troubleshooting maintenance and insulation cost me $1,500 on a 7-year- Goodman AC unit, It did operate well up until it didn't and it shouldn't have failed after only 7 years.

GOODMAN IS ABSOLUTELY THE WORST. They mess up extended warranties and refuse coverage! I called to speak with a customer service rep regarding my extended warranty in my contract. They refused to discuss with me! I kept trying and to no avail would anyone speak to me regarding my extended warranty. I do not recommend GOODMAN DAIKIN. ALWAYS A PROBLEM. STAY AWAY, FAR AWAY!

We bought a brand new unit from Goodman and it was a lemon. It didn’t work from day one, it was out of freon and others things. We told them about it. They kept wanting to fix it but it never worked. It took us days to get them to give us a new one and finally they did but made us pay the installment again. They refused to pay. They were so unprofessional. They refuse to talk to us personally on the phone. I want my money back for the installment and I will never buy from them again.