Goodman Manufacturing Reviews

Third unit over the years always the same story. Evaporator coil will leak because they are not built to last. Yes all mine failed within the warranty period. Of course you have to pay a fee for the free part and the labor which is astronomical. Go Trane, Carrier or Lennox. More upfront cost but you won’t have major failures in 4 or 5 years. This product GSX 14 is built cheap.

We purchased our air unit in 2019. Our air wasn’t cooling properly, so I called the company out that installed our unit. I was informed that it was a leak in the coil. Although the part was covered under the warranty, his labor was not. He charged $500 ($200 labor + $300 for Freon that he had to replace). Today, he brought the coil to install it. We were charged $600 ($500 for labor and $100 for more Freon). After Googling, it seems as if leaky coils are an ongoing problem with Goodman units. I do not feel as if it’s fair that we had to pay for labor and Freon because of a defective part. Goodman should be held responsible for their product!

I bought a new AC system 5 years ago. The compressor went out 4 years ago. I have been on contract for over a year, and unable to get back to the house to have the work done. They didn’t care. Now I’m going to be out over $4k for a new system. If you value your wallet, don’t buy Goodman! Terrible product and terrible company!!!

Had new unit installed in summer of 2020. Jan 10, 2022 ac went out (Texas). We used our home warranty company and had 5 compressors over the next 10 months. Finally called the original installers to come back under the mfg warranty. They hardwired the unit so that the fan runs all of the time. We can't turn it off. Parts were ordered 11-29-23 and as of 8-4-2023 we still are waiting on parts. I feel like they are using all of the parts on people that don't have warranties and are paying for the parts. Never again will I use this company!

What a mess is all I can say. A year and half ago my parents bought 2 brand new Goodman AC units to help cut down on their energy costs and replace 20 year old units. One of the units aka “the unit from hell” (3 different techs said this) died within months of install. A year and half later and over 1500$ in labor spent trying to get this unit to work I at that point I’m ready to rip it out and install another brand. After trying to call Goodman their response is “we don’t deal directly with the consumer”. Ok then I won’t directly buy another unit from you ever again!

Goodman HVAC unit was installed 3 years ago. Unit worked fine for 2 years. Then I was notified of a recall. After that work was performed, we stop getting heat. It took 6 repair visits to get it running reliably. Now that it's warmer, we have no a/c and are already on our third repair visit. Goodman broke the unit or maybe it was defective from the start but nobody knows how to fix it or cares. This is a bad company and the next call I make will be to my lawyer.

Got mine installed in 2018. 5 years later it failed. They wouldn't honor their warranty and said they never received my warranty registration. I am now dishing out 13k for a new system. Do not waste your money.

Bought two unit about three years ago. One unit failed in under a year. They tried to fix with a new compressor. This worked for about two weeks and failed again. Replaced unit under warranty after I complained and read the warranty statement to them. Been working good since. The other unit is now failing the same way as the first unit. Replaced the compressor, didn't fix it. It is getting worse as the days go by. Goodman sent two techs. Out to diagnosis the unit. The one tech. Keith ** was exceptionally RUDE. The other tech. was quiet and just followed the lead of Harris.

As a dissatisfied customer, I would like to share my negative experience with the Goodman furnace. Unfortunately, the furnace broke down in just two years of usage, which is incredibly disappointing. Moreover, the technicians sent by Goodman to fix the furnace have been entirely useless in solving the issue that started in September 2022. Despite paying over $500 for their services, there has been no solution provided, leaving me and my family in the cold. Adding to my frustration, the Goodman customer service staff has been incredibly rude, unhelpful, and unwilling to listen to my concerns. I have asked for parts to be shipped, but they have refused to listen to my request, making me feel like they do not care about their customers' satisfaction.

Updated on 07/26/2024: Paid for 5 or 6 diagnostic from local hvc company never received any useful info from Foodman. Several boards were replaced after spending over $800 in diagnostics. Hired another hvac company. After 2 trips and diagnostics they determined it was a bad unit. The unit was replaced at a cost of $1330 for installation and transportation (now over $2100). The replacement failed in April while having service done - compressor would not turn on. Currently waiting for goodman to determine if system will be replaced. This will again cost $1500 for transportation and installation if they decide to replace it. Going on 2 weeks, luckily I have another unit to fall back on.

We have 2 of their A/C units, one unit has had a problem before, and now has another problem with the coil. Unfortunately, I discovered that I didn't get the 10-year warranty because it wasn't registered within 60 days of installation while my house was still being built. I asked if they would help me out due to this issue with the late registration, but they declined. I was just hoping that they would understand and work with me but apparently, they won't make exceptions, so now I have to pay $1,600 for another coil. Disappointed that this large unit has broken down twice, so we will be having to pay every time it breaks down, Florida climate makes it necessary to have these units working in good order at all times. I think the unit shouldn't break down twice in five years, so beware and register within 60 days.

I had my previous unit for 21 years and only had issues in the last year before it was replaced. I had a Goodman Gas Furnace and Air unit installed 3 years ago. Over this past weekend my furnace stopped working. Because it was 30 degrees I had someone come out for a 250.00 fee for weekend service. They said switch for air blower was broken and they did not have it in stock. Went all weekend without heat. Came on Tuesday and that was not the issue. The entire air blower mechanism needed to be replaced costing me $450.00. I contacted Goodman and they have yet to respond. I will NEVER recommend this unit to anyone.

3 years ago We purchased a Goodman gas pack to replace our older unit that was not worth repairing. The rest of the winter went like a dream and the AC worker the next summer. We have worked on it ever since! I had a tech out twice costing me out of pocket because Goodman wouldn’t cover the warranty because I installed it myself. Between myself and the repairman, we have replaced nearly every single part on this unit including the draft inducer motor today. I’ll never buy another unit from Goodman, period!

Having trouble with my furnace, repairman was out twice and did not resolve the problem. I called customer service and they would not transfer me to a technician to help diagnose the problem. They are no help, after googling the problem and reading the manual. I found information about the problem and where you could order parts. Sometimes it's best to do your research and fix it yourself if you feel you can do it safely. All I wanted to do was to explain my problem to a technician so that information could be pass to my repairman.

I had my furnace put in in April, the motherboard was bad, it was replaced 2 more times and still does not work. Can't find anyone to take it back and am told I am out 2600. And will need to replace with better quality for 5500. Just want to make sure no one ever buys a Goodman again.

I will NEVER buy another @Goodman_Mfg (Good Air Conditioning & Heating) unit! If you're considering such a transaction -- just don't! My unit has six years left on the warranty, and although Goodman has coils to manufacture and sell new units EXACTLY like mine (I can buy one today and have it installed for $3,000 and change), for some reason--Goodman cannot find a replacement coil for my warrantied A/C unit that is four years old.

I will never buy a Goodman product ever again! My a/c compressor 5ton 14 SEER went out right at 2yrs and they would not replace it! Their warranty don't mean anything! Customer service was no help, they didn't care!!

We bought a new Goodman furnace and air unit. $14,000. The humidity is horrible!!! 57%-68% everyday and night. The repair guys tell me to turn it down to 67*, well that’s too dang cold for us, we are in our 70’s. Then they said to keep fan on 24-7, all of this deletes the purpose of high energy savings. What crap! Hours and hours of service men here and the humidity still doesn’t go below 57%. They keep telling me an air conditioning unit DOES NOT remove humidity. Every home we had, the air conditioning took the humidity out to a comfortable level. Our 22 yr old unit did just fine. So much for updating The two units. So RUN FROM GOODMAN if you like lower humidity!!!! Now they say we need a whole house dehumidifier for $2000 more, are you kidding me?? We’ve lived in this house for 7 yrs, NEVER EVER have we had high humidity.

Dear customers, willing to buy a good men air conditioning system, they claim to have a warranty, when you go to their website and file after having the units installed professionally. Well if you try to claim for a warranty repair which, it consists of 10 years after having it installed, Customer service tells you that no it's not our responsibility. Their unit breaks down after two days of the unit gets installed by a professional.

I bought a house that had been totally redone from the roof down due to smoke damage from a small fire. They installed a brand new Goodman heat & air system in 2013. I noticed a few weeks ago it wasn't cooling like it should. I had someone come out for a leak test today. They told me the coil on the outside unit is bad and I'll need a new system. It didn't even last 9 years. A good unit should last 15-20 years I'm told! My next unit will not be a Goodman.

Unit failed within one year of service due to manufacturing defect caused by faulty workmanship. Submitted claim to Goodman under warranty but warranty ONLY covers a defective part and its replacement, nothing else associated with bringing the unit back to working condition. Submitted detailed invoice, pictures and videos of where defect occurred and repairs performed to return unit to working condition. Goodman denied any reimbursement indicating the only warrant defective parts not their manufacturing process or workmanship. Consumers should be aware of just how limited their warranty is in considering a purchase of this product.

How in the world can I give you an A+? You're a waste of time to dial up. I purchased A Goodman A/C & Heating Unit because this is was what I wanted. It runs Excellent. You're just not qualified to be in this position. Maybe this is why you don't get sales anymore. I will be blunt on all matters if it needs to be known by Company & Consumer! I wanted to know if a PRO1/T-170 is compatible with a Goodman Three (3) Ton Unit? What's so wrong to not help your buyer's in any or all needs? These A/C & Heating Units are very important to keep in Excellent Standards. I purchased this Thermostat, & it cools off quickly, but it doesn't seem to move down fast enough to my temperature I programmed it to.

In 2020, I purchased a 16 SEER Air Conditioning unit and a cased evaporator coil after the coils on my old Carrier unit (which I loved) failed due to age. Since the new coil required an updated refrigerant, I decided to replace the AC unit as well. The installation went smoothly, and the unit (although failing to cool quite as well as its predecessor) has been functioning without issue. Fast forward to last weekend, when I received a letter from Goodman, stating that they were issuing a voluntary recall on their evaporator coil drain pans (“under abnormal conditions, the drain pans may overheat, deform and melt, posing a fire hazard”). Of course, whenever I see the words “fire hazard”, I sit up and take notice.

Had a Goodman GSZ14 Heat Pump and Air Handler system installed in my house. The units ran trouble free for about four years. Last week the house lights would randomly flicker, yesterday the Heat Pump stopped working. The repairman found that a wiring bundle was ty-wrapped to a coolant line and the vibration of the system wore through the wire insulation and shorted out on the coolant line and arced a hole in that line causing the coolant to escape and shut down the unit. The wire was on a high voltage circuit so every time it shorted out, our house lights would flicker.

Our house has two HVAC units. Had both air conditioners replaced just under two years ago. The coil from the bigger unit cracked, and all the refrigerant leaked out. The warranty covered the part, the cheapest item of the repair. The warranty did NOT cover the labor or the $1500 worth of refrigerant that leaked. What a gyp. It's not like we did anything out of character. We paid a certified installer to install a new unit. Air conditioners use refrigerant. If the unit breaks, the refrigerant leaks out. This should be covered. The treatment from Goodman (also known as Diakin) is that if you pay to have brakes installed on your car, and the brakes fail causing your car to get totaled, Goodman will pay for new brakes, but not to have them installed, or to have the car repaired or replaced, saying "we're terribly sorry our brakes failed, but the rest of the car, well, that's just incidental, we won't cover you, that's on you."

DO NOT BUY.... We have gone through two defrost boards, one compressor and two capacitors...all in just two years. Wish I had just paid more for a better brand like a Trane or American Standard. Stay away from this product.

I am very frustrated right now. My American Standard unit that had been working great for 17yrs finally died 3 yrs ago. It was replaced by a Goodman AC unit and heat pump. My HVAC guy said they were a good system so I trusted him. Now 3 yrs later the heat pump is not working and have to keep the gas furnace on emergency heat. I have contacted goodman with no help of a tech person to come out and check what is going on. It's still under warranty but I do not want to pay for a service call when the unit is only 3 yrs old.

Wish I had seen the reviews here before I made my purchase. If I could go back to Dec 2021, I would NOT purchase a Goodman. Were I not a senior on a limited income so that I cannot afford to trash it and get another brand, I must live with it. It is LOUD and provides, and I am being generous, uneven temperature. It is only at the set temperature at the thermostat. My old Rheem, seriously failing, provided better, more even heating.

Purchased a 3.5-ton package unit. Right from the start, the inducer blower motor was vibrating/humming, installer/technician did some troubleshooting and said the inducer motor was defective and needed replacement. 2 months later, still waiting for the replacement part, part Not in stock supposedly, insane... Save your money buy buy another brand.

I had their 97% AFUE furnace installed in my house in April 2018 along with a Ecobee thermostat. The system worked fine for the first season (winter 2018) but had starting issues winter 2019. The furnace tries to start but could not make the solenoid valve open - E0 H A 8 error code was displayed. The installer came back and somehow managed to make it work. Come winter 2020, same starting issue and the installer changed out the solenoid valve to make it work. Come winter 2021, one more change of the solenoid valve but system stopped working 2 weeks later. Please pay and install Goodman products if you are lacking action and grief in your life.

Two Goodman units were purchased and installed in my home. One of the copper lines wasn't long enough to bypass another line and thus vibrated causing a hole in the line. This is a common problem and Goodman is aware of the problem but refuses to cover the cost to repair. I spoke with Goodman customer service who referred me to the local rep. When I call the area rep Phillip ** ** who was extremely rude.

Appears there are MULTIPLE complaints about the AC units breaking down right after the warranty. AC units are supposed to last for many years, these are breaking down within a year and the consumer is responsible for the labor to replace their crappy parts. $2,000 into repairing their crappy product 16 months after purchase. Thanks Goodman for standing behind your product. Think twice before buying their product. Concerned for the coming years that it is just going to be a money pit.

Purchased a Goodman 16 seer a/c unit and air handler. The motor in air handler failed in less than 3 months. Had to pay $200.00 additional labor to have it replaced. Very poor quality control. Now very worried what will go out next. Took a week to get new motor in 90 plus Florida heat. Highly recommend you not buy Goodman product.

I bought a Goodman heat pump model GsZ160361bd, serial no 1903096018 brand new and had it installed by a “license technician“. The unit broke in less than 18 months and required repairs that cost me approximately $1600 in labor. The part were covered by the manufacturer. But no customer should have to spend that much money on a heat pump that was purchased new. I believe Goodman Manufacturing has junk heat pumps and I recommend anyone looking to buy a new unit to look at the other manufacturer. Also make sure it is a sister brand name to Goodman. The customer support is of no use to the customer who purchased their product. All you get is scripted reply to call a license contract to fix their junk product! At your own cost! This is a real experience. Do not buy!

AC coil failed just after warranty expired. Could not be repaired and needed to be replaced - cost $1,800. These major AC components should last 15-20 years. Initially, Goodman agreed to investigate but, after sending them my info as requested, they never responded. Contacted them again 2 months later and customer service was non-existent. In fact, it's almost like they transferred the CS to another firm. Email responses didn't even make sense. Filed formal complaint with BBB and company's response was no better. I have had other situations where an item fails right after warranty expires and many companies will take the moral high ground and offer some restitution or even honor the original expired warranty. Apparently Goodman just doesn't care about anything.

After 3 years in a New Build, our unit starts to malfunction in the middle of an Arizona Summer!!! No one can service the unit because of a lock placed onto the unit which no one appears to have a key. A call to Goodman revealed that few have the key and the service needs to purchase the key from a "distributor"! In the meantime, we are burning up in 100+ degree heat. New Unit, key That no one has, and purchase key from someone of their choosing? ARE YOU SERIOUS??!!

I live in the NW and had my old unit replaced 6-2020 with a Goodman unit. The unit ran fine but was air only we have gas heat. So that said it only ran for app. 20 day in 2020. This year as temperatures rose in late June it started running for an additional 7 day then died completely by July 16th. That means this unit actually only lasted new for 37 days of A/C service. If it was a heat pump unit delivering heat that would have likely only lasted 1 month. That cost over 2500.00 for one months usage! No one wants to work on it. Just charge over 200.00 to diagnose the compressor is junk. We are left to suit the dealer who claimed 12 year parts & service extended Warranty on our contract in writing, and buy a real A/C unit that will last.

We built our house in 2013 and replaced the compressor 5 times in 8 yrs. We now changed brands and completely changed everything, compressor, air handler, etc. Our builder was kind enough to replace until we changed brands. Cost us over 4k.

Purchased GSXC16 system in 2019 and worked well for 2 years, then the unit would not turn on the compressor once or sometimes twice a day. The installer has spent many hours on the phone with Goodman tech people to no avail. He has also replaced almost everything that can be replaced. When I called Goodman after 2 months of this they said, "Sorry your installer has to contact our technical rep for help." When I told them he had already spent many hours on the phone with them, their answer was, "That is all we all we can do for you." They just don't care.

8 year unit, installed in a new house in 2013, Houston TX. 5 Ton. The coil was broken in 2017, had to replace it. This year 2021 the condenser had leaks EVERYWHERE! This was installed in a new built home. My husband passed away suddenly 2 days before the day of the closing back in 2013, and I had no time or clear head to learn about warranties. The crooked contractor never registered the unit under my name, and therefore when it broke this year I could not claim any warranty. Laws in Texas only benefit corporations but not the individuals. The manufacturers will give better price to contractors with licenses, and higher prices to home owners.

Similar to others on only the first page of the reviews. Goodman unit has broken 8 times in two years and Goodman reps will not respond to requests to investigate the unit. Service by Aire Serve. Garbage company and garbage unit. They take a month to fix it each time, and right now we are two months without AC in the muggy southeastern summer. No empathy from the manufacturer or the servicer. STAY AWAY!

Ever since Goodman HVAC was installed a year & a half ago, it has never worked correctly. It blows cold air in the winter and warm air in the summer. It runs constantly when it's hot trying to keep up but it can't. The company who installed it has checked it several times & always come up with an excuse and/or says it's working as it should. Don't waste your money.

9 year old 4 ton AC unit compressor QUIT DEAD. I have a 22 year old 2.5 ton unit working perfectly on the Addition part of house working fine. Bryant AC. My brother also installed a Goodman 9 years ago and his unit failed too a year ago. 8-9 years is not acceptable.

Well let me start out by saying, what a piece of ** company!!! My installers never told me to make sure I register my product or I will lose five years off my warranty. I called the company and they said it was locked and there was nothing they could do about it, have a nice day. What a piece of ** company. And my unit broke down after 3 years.

The capacitor failed after only 3 1/2 years. While this inexpensive part (less than $30) is covered under warranty the labor of a licensed HVAC contractor is not covered. So I had to dish out $180 for labor. Labor should be covered under warranty as well. Disappointing and frustrating to happen on a relatively new unit.

Noticed that a noise came from the A/C condenser unit. I contacted the contractor and informed him that I was concerned about the expensive noise that was being emitted from the A/C, I was told by him that this was normal. I then contacted Goodman Manufacturing who in term informed me to contact the Contractor who then in turn should contact their supplier for further investigation. It has been several weeks now, the noise at start up has been steadily been increasing in sound. Up to now nothing has been resolved, I am am now in the cycle of phone tag. My wife has medical problems and requires an A/C that functions correctly. Where do I find a solution for this problem? I have paid for this Unit. I did not get it for nothing.

Contractor used Goodman A/C in my new house. We moved in March, 2020 and now the 'compressor' is blown so costing me $750 to fix since outside of 1st 12 months. Considering AC was only used for 6 months, I'm very concerned about the quality and ongoing cost for this unit. Very disappointed in this product.

I had a Goodman model GSZ140421 installed. Initial installation had a problem with a wiring problem of some sort, so the tech had to come back out with parts the next day. After a few years, the unit wouldn't come on. Two pipes rubbed together so all the freon leaked out. Called the installation company & they said they'd had this issue with a dozen other units. The fix was easy, just pull the pipes apart slightly & braze on a patch, but the call & freon added up to $300 & wasn't covered by the 10 year parts warranty. If they had decent quality control, it wouldn't have happened in the first place. I'll never buy another one of their units.

I purchased a brand new Goodman 4 ton HVAC unit in March 2017 for 5k. Only 4 years later the compressor goes out and it cost me $800 in labor to fix their bad products?! How is this okay? Goodman should have to stand behind the labor charges too! I will NEVER buy GOODMAN again!! Don't do it!! I wish I had thought to visit this site before I made my purchase... Live and learn!

DO NOT BUY. These units are noisy and have the minimum SEER values allowed by code. Basically these units are total trash. Out of the box, the fan blade assembly was loose and required a call back to tighten. Noise level is unacceptable. Ruins your enjoyment of your backyard while the compressor is running. Contrast this to my neighbors ultra-efficient mini-split system that runs literally whisper quiet. If you buy this unit, your neighbors will hate you. Spend a little more and get a higher quality AC. P.S. Be sure to read the joke of a warranty. Goodman will nickel and dime you for service calls + labor that the other reputable vendors cover at 100%. Good luck!

Due to an internal wiring defect within the outside heat pump unit I got hit with a repair bill of just under $400. This was a manufacturer defect. Representatives of Goodman Manufacturing informed me that wiring defects are not covered under their warranty. The unit is within the initial warranty period which began on date of installation. Let this be a warning to anyone contemplating a Goodman Manufacturing product. They do not properly stand by their work. Beware.

Well I was happy with my A/C purchase from Goodman, that is until the unit broke down and had to try and use the warranty. They claim to have the best warranty in the business, truth is all they will cover is the part, even though the part broke down less than half way through the warranty period, pretty much open ended for the contractor to charge you what ever they want to make the needed repairs. My home warranty is better than this. I will not be giving anyone advice to purchase from Goodman nor Lennox. Their warranties are a puff of smoke.

Two air handler fans. One to replace the original comes with the box and a second to replace the first replacement. Three main CPU logic boards. One to replace the one that comes with the box and the others to replace the replacement parts. The company we purchased the A/C units from has been very, very helpful and should get five stars out of five for the efforts put into making this right. The smaller, 2 1/2 ton unit that was purchased and installed at the same time has had no issues.

I bought a house in April 2019. The house has been remodeled including a new a/c unit which the guy who flipped the house Installed. Goodman has not worked with me on warranty. I have replaced the capacitor 2x in 5 months for a 2018 a/c unit.

Due to a manufactured defect, all the refrigerant leaked out of my system. I have a 10-year parts warranty, but due to the fact that it's a manufacturing defect, there are no replacement parts to fix the problem. It cost me over a grand to diagnose and fix the problem and Goodman refuses to make any monetary resolution. Low-grade design, inferior quality control process leads to appliance failure. And Goodman's response is "O'well these things happen". Thanks for nothing, you get what you pay for. Don't buy this product unless you do a pre-inspection of the interior build quality of the outside unit. There are multiple reviews on this site, of the exact same problem. One example is Keith of Hartselle, AL.

My first unit failed completely, had a Goodman rep come out to aid in the replacement, leaks everywhere, from the install and from factory connections. Today because one copper pipe was bent around the other 600 dollars in freon alone. DO NOT BUY GOODMAN PRODUCTS OR FROM MPE SERVICES IN NORTH ALABAMA.

After 5 years we change two condenser unit and two coil. After 1 year we change condenser unit and coil again. Compressor go bet and coil leaks again. If You want save many never use Goodman products!

Updated on 10/17/2020: Since 7/26/2020 this A/C has been broke 10 times, installed 2/15/2020, Goodman will not even address issues. This is the worst unit or should I say the worst item I have ever purchased, and on top of that the worst customer service. They hope you will just go away. These units are very poorly built. Goodman has beaten me down with their poor service, their poorly designed A/C. I am going to look for a Trane or carrier on Monday. This has been too much.

Our 15 year old TRANE air conditioner was ready to be replaced. I called around and read reviews and we chose NorthCentralFloridaAirConditioning. We paid about $7400.00 which I had to put on my credit card. They installed it in September 2019. To date we have had them come out to TRY and fix it at least ELEVEN times and it’s not a year old. Being elderly and in the middle of a pandemic doesn’t make it easier either. It would just stop working. After working in the yard and the heat index in the 100s is not fun coming in the house with an air conditioner not working at all.

They finally sent a replacement.

Buy another brand. This AMANA unit has a ten year warranty and the condenser stopped working after 8 years. Goodman refuses to honor the warranty. They sell crap and then don’t warrant their crap. DON’T BUY GOODMAN/AMANA! Buy a Trane or any other brand! I bought a C/A unit in 1982 and sold the house in 2016 and the condenser/compressor was working just fine after 34 years! This junk quit after 8! The cost was $6840.00! And no warranty! CROOKS!

The 5 ton Goodman HVAC unit in my new construction home had a catastrophic failure over a week ago. Would not hold a charge more than 24 hours. My HVAC guy calls Goodman for a replacement coil under warranty. They tell him the part is not available. The unit is only 2 years old! Have been on the phone with Caroline, Kristin, Megan and the other Megan in warranty and they can't tell me when the part will be shipped. What good is a warranty if you don't have the parts to honor it? Trying to support American business and this is what I get... Complete and utter incompetence!

Had the evap coil fail out of the gate and Goodman refuses to cover the $1k labor to rectify the situation. Also, their personnel answering the phones could not be more unhelpful and snarky if they were Nancy Pelosi clones. Will never recommend or install their equipment again! Buy their garbage at your own risk.

I purchased a Goodman HVAC system in 2020. The system was installed in February 2020 so they couldn't charge the AC system. When it came time to use the AC part of the system there was no R410 left. After 3 service calls it was discovered that the TVX valve was bad. Goodman offered to replace the valve but not pay the $788 dollar service call to track the problem down and fix the problem and recharge the system with 12 lbs of R410. The service department said they wouldn't cover the service call and replacement of R410 because of the faulty part caused which was to release all the R410. The system can't run without it. This was a brand new system. MAKE SURE AND CHECK WARRANTY. I would NOT recommend Goodman HVAC products.

Biggest piece of junk I ever purchased... my heat pump goes out every 2 years always in the middle of summer.... just like right now & it's 90 degrees in my house l... I have replaced the compression every 2 years since it was installed.

Had a Goodman heat pump installed. It did not lower our bills like we expected and were told. It leaked freon every year, but Goodman would not honor the warranty because the installer had evidently not turned in a registration form. The unit was a lemon and we were told it would cost more to start replacing components than to get a new one.

25 years with only one service call. Wow. Of course, at 9 seer, we need a better system now. The newest HVAC units are rated 50% higher, so it's just a matter of time for us. Which new system is best?

Sorry reliability, sorry warranty service, sorry equipment. Same compressor as other manufacturers with double the failure rate. Deceptive trade practice of putting labels with 3 or 4 different name tags to place on unit, Why is that? If you're selling a duck it should be labelled a duck, not a swan.

Evaporator coil went bad after 3.5 years (known issue) with Goodman search the web for complaints. I have a 10 year warranty after fighting with Goodman on registering the unit for a new house. My HVAC guy files for warranty. The approval took a week then it took Goodman another week to inform as to COVID19 we are backed logged and don't know when the part will be in stock.

My air conditioner was installed with a new furnace a few months ago by Comfort Home business. I thought nothing about the brand because they always does a good job. If they made me a choice I do not remember. It is very quiet and does a good job.

We purchased 2 Goodman 2 1/2 ton heat pumps to replace 2 14-year old Amana units. Although it was costly, the overall improvement in efficiency has resulted in lower utility bills. Also with a 10-year parts and labor warranty, we expect lower overall maintenance costs.

High quality, durable product at good price. Electric bills dropped quite a bit. Very quiet. Appears to be a quality unit at a fair price that is going to last a very long time. Also comes with an outstanding warranty and from what my installer says the company back to those warranties up very well.

We've been pleased with our Goodman heat and air units, at 16 years old both air and heat run efficiently. We have maintained them by having a professional come in, replace any parts needed, tweak the units. We keep the filters changed about 4 times a year. Before we turn on the A/C we clean the outside unit of any debris, our HVAC tech also cleans it. Overall we are pleased.

This is a very reliable brand. We haven’t had any service issues and we are very happy with our unit. It is very quiet and we have been very happy with it for the five years that it’s been in use.

Please don't think that because I only gave 4 stars for this company that they aren't worth looking into. Purchasing this unit was in my opinion a really great buy. The price was 30-60% less than the "Brand Names" - My unit cost ~$3,200 (a 5 Ton heat pump package unit with additional electric heat & new programmable thermostat) plus an additional $500 for final install - to get warranty activated. It's been working around 11 months and we've had No problems whatsoever. I would recommend this Brand!

Since installing my AC unit 9 years ago almost yearly there have been problems with the unit. I had to replace the air handling unit at $3,000, and parts of the compressor totaling another $500+...not very happy with this system.

Two years ago, I purchased a new Goodman HVAC system for my 1450 sq ft condo. Installation was neat and clean, and complete within five days. First summer I didn’t suffer from the heat and humidity. Never did I have to touch controls, just set the thermostat at my desired temperature and it would turn on and off without my help. Same in winter. I purchased the service maintenance plan, so every change of season company comes and checks out equipment, changes filter and makes sure I’m ready to go. I know Trane is the best, but also cost the most. I’m happy and price was right.

I have had my unit since 6/22/2015. This is Wisconsin so it does not run all year round. Had to replace Compressor and Capacitor. Parts covered under Warranty, But the labor scoped by them for the replacement was 625 and Coolant is not seen as a part so that is another 225 plus tax. Will not buy do this again. If it breaks again it will be replaced by Carrier or a Trane. Last one ran 30 years before replacement and even service. The extra in the front end may be worth it. This came to 1/3 the original installed price.

I had a Goodman system for almost 18 years and it proved to be very reliable. I recently replaced if with a new Goodman system because the old system which was still functioning was not as efficient as the new system would be and was near end of life.

So far my Goodman unit has worked great. I had to get a capacitor changed out but other than that it's been great. I've had my unit for 2 years now. I like the compressor has a lifetime warranty as it's the most expensive part. All other parts have a 15 year warranty on it.

We put in a new Goodman air conditioner two years ago. Yesterday, we had to replace the compressor. Even though it is under warranty, we had to pay a $100 fee from Goodman for the part and $650 in labor to have it installed. We called Goodman about it, and they were unhelpful bordering on rude.

Installed new furnace and air conditioning. Price point is good and for the most part, all functions well. Continually get error message and have had technician out 4 times for the same issue. Have changed motherboard twice, which alleviates error for a few months but it returns.

This unit replaced our old gravity heat furnace. What a difference! We never had AC before and it's awesome. Minnesota summers don't last long but get really muggy. The winters are also more comfortable with a good heating system instead of heat "floating" to the ceiling from the registers.

This may be the lowest price but the quality is lower. Installed by builder. Bad design and I doubt it produces the stated BTUs. Upgrade to a better brand or skip air conditioning completely vs paying for this system.

Reasonable price for a good quality and energy efficient unit that works great! I was leery when the a/c people recommended Goodman as I was not familiar with the brand. However I decided to give it a try as they highly recommended it and being they live on the same street as I do I figured they would probably steer me in the right direction. Am glad I went with it. The unit is quiet and a strong workhorse that cools and heats the house in minutes. Our electric bill went down and we are very pleased with the results. Good warranty on the compressor for 10 years.

In the winter, the heat isn't as reliable as I thought. In summer, it cools way too much or not at all. I would recommend only because it is cost savings. I am going to get a back up system in case the electricity stays off in winter.

The evaporator coils are no longer copper, but a copper/aluminium combination. VERY POOR design in order to bring costs down. Ours went out in just about a year's worth of operation and cost us another $1500.00. The company that installed it said they're (all manufacturers) going this direction because copper is more expensive. I call BS on that...the copper lasts 6-8 times as long as the aluminum based ones and to the consumer is a long-term investment. If they use the cheaper method they sell more units and replacement parts. I was in wholesale parts sales once upon a time and I know how it works. As far as cooling, it's works pretty well and it better as we're in Florida. I have doubts about the length of time it will be operational before I have to replace it.

When considering the HVAC system for my home in the future, I know now, you get what you pay for. I was recommended to go with a Goodman because the price was so much less than other big name companies. I have a RUUD in my home. VERY HAPPY.

Just after the 5 year warranty ended. I had to get a fan switch replaced. Not too bad under 200 for parts and labor. Two years later had to get the fan motor replaced. Over $600 for parts and labor. Would not get another Goodman product.

Goodman pricing is very reasonable and far less than most of the major competitors. I've had my unit for 4 years now and have had no problems. The system is extremely efficient and quiet. The unit looks good and is not an eyesore. And for a compact size it does an outstanding cooling job.

Seriously it says in their warranty manual if you purchased this unit off the internet no warranty. WTF. My father put in AC units for 40 years. We bought this crappy Goodman for my Mobile home I live in... (Thank you ex wife for all you have done to me). The compressor is super noisy. I can't even buy parts for this. WTF. I put it in 3/27/2020. This technically is theft by deception.

I purchased a Goodman A/C unit 07/10/2017. Everything was going well. 05/15/2019 the fan that runs to keep the compressor cool went out, warranty covers the fan but not the labor. $200.00 for that. 05/17/202 A/C is not cooling our house, had a service company come out and was advised that the coil was leaking Freon. Parts covered but labor not. $1800 later. Call Corp. they say, "Sorry but it's on you for all labor." Poor quality, do not buy a Goodman A/C unit. If you do expect poor Quality.

My home has a split system, units upper and lower. In the last three years the inductor fan has been replaced 5 times. The technician has told me the internet is flooded with complaints about this part. Why isn't it being upgraded or replaced - made in Italy. I pay a $75 dollar service charge each time.

One week after warranty ran out, I had to call a repairman. This gas gone on for 4 years. Last time in the summer of 2018, I had to have all the old type of freon removed, new type put in. The repairman spent 3 days trying to find out where the freon was escaping. This bill was $700.00. In total, I've spent more on repairs than I did the unit. Now, to the present, turned air on, no cool air, freon gone again. I would never buy another Goodman, or recommend one. Some may be able to purchase new units or pay repairmen, but I can't. I'm totally disgusted with Goodman.

BUYERS BEWARE!!! Purchased a Daikin Minisplit A/C unit from a contractor who installed and serviced unit May of 2019. From the beginning we had issues with it losing gas for it to operate (slow leak in head unit) in which took about 2 months to leak out and cause the unit to quit functioning. Service Tech came out on 3 different occasions and serviced and leaked checked the system. (Unit is for a garage so doesn't receive a lot of use.) After locating the leak he tried to contact Goodman industries for a warranty claim and they refused to honor it. I called and they told me to go to the Better Business Bureau. I even emailed the Daikin Company and never received a response. I am very disgusted and now have to pursue other avenues such as the BBB and Attorney General's office to see if I can get some results. Be cautious and read the reviews about Goodman before you purchase.

Over the past 6 years I purchased 4 gas packs which were installed by different HVAC installers at different homes. The motor has burned up on all 4 units. Two of them burned up after 2 years, one of them lasted 3 yrs and the last one just burned up after 5.5 years. Do not buy their products. Product GPG1324070M41

I purchased a Goodman Air Conditioner unit in April of 2017 and recently in January 2020 the blower unit failed. I experienced a blower motor failure once before from a different company but I got 40 years of service from it. I thought no problem, it is covered by warranty and shouldn't cost much to fix. I expected to pay about 100 dollars in labor costs since it isn't a difficult job to replace the blower. Anyway the serviceman came and changed out the blower in about a half an hour. I figured he spent another half hour picking up the part from the warehouse and I received a bill for 300 dollars for labor. I hope no other parts go bad but I bet they will from reading other reviews. My advise avoid Goodman products, they are junk and even though they are covered by warranty you will pay an excessive price for labor charges.

Goodman refused to honor their extended warranty on my furnace on a known defect, stating that the Service Provider must be approved by the Goodman Extended Service Department; and not every "authorized" Goodman Dealer carries this authorization status. Like other reviews regarding Goodman on this website, the Consumer must make informed decisions not just based on the words in the Goodman contracts, but based on other Consumers' experience as well. The devil is in the details when dealing with Goodman. Not a great way to build Consumer trust, but this is Goodman's prerogative to govern their business as they choose and to the sole benefit of Goodman; not the Consumer. BUYER BE VERY AWARE.

I was living in N.C. The house had a Goodman heat & air, after one year the circuit board failed. I am purchasing a home in Florida, the one I like has a Goodman A/C. I decided to look at Goodman reviews before buying, unbelievable. First company I read all reviews and are one star out of 42. Thanks to reviews I will negotiate with homeowner to install a new Trane. Will print all reviews and present to homeowner. Thank you all for your comments. I wish Goodman would honor their warranty and take care of all consumers. As an Architect I will recommend to use the A/C company I work with, they will not touch a Goodman.

We got what we were told was a top of the line Goodman HVAC natural gas unit. It was installed this September (2019). All was well until it got cold and we turned on the heat. Gas smells arose from the floor heating vents. It doesn't happen all the time but there are great bursts of gas intermittently. And -- get this-- our carbon monoxide detector started beeping. We were so naive that we thought the detector was broken and replaced it. Then the new one started going off! We called the installer. They came out and could detect no leak from the outside unit. It was discovered that there was a gap where the unit had slipped off the base. They fixed that. We were hoping that meant the problem was solved. Nope. The gas smell in the vent is even stronger. I'm told that means the heat convector is cracked or broken or defective. This is a brand new unit. What the hell?

Nov 21, 2019 Warranty with lots of loopholes. I have bought a few Goodman furnaces in the last few years. I flip houses for a living and have rentals. I used to think they were a good value. Just had some warranty issues with 2 units.! Four years old bad induced draft motor. And plugged heat exchanger. The second one 5 years old bad blower motor. I called Goodman about both units and they would not honor either warranty. If you do buy one make sure it is registered and the date it was made not just installed. And when I took another look at the warranty it is not covered if bought on the internet. I currently am talking to a few attorneys about their warranty practice and what can be done. I will never buy a Goodman or Dykin Ever again.

Five years ago renovated house with three top of line Amana ac units for $25,000. Installer told me I would have a 10 year parts warranty. Shortly after installation, installer went bankrupt and I had to switch to another contractor to finish the job. New contractor found that original installer did not register the units and registered them with Goodman. Just had motor fail right after 5 year anniversary. Assumed it was covered for another 5 years. Goodman said no, because original installer "had not registered within 60 days of their purchase" warranty dropped to five years and my $25,000 system cost me another $800 to repair out of warranty. Appealed it to Goodman Headquarters Customer Service and their attitude was tough luck but not our problem. "We have rules and that's the rule!" Will never buy Amana/Goodman again!!!! That's my new rule. Beware before you select them!

We purchased a Goodman in 2018 because we wanted to support a Houston Company. Summer of 2019 the motor went out. We had to pay the labor cost to fix it. Now the coil has gone out and it’s another $800. The response we received from the Houston rep was “things happen”. We are going to replace the Goodman with a better quality. We feel the Goodman is a piece of junk and don’t want to continue rebuilding it.

I was sold this Goodman Air Conditioner by Four Seasons heating & Air in Port Charlotte, FL. I have only had two years of use and after it wasn't blowing cold air I called 4 Seasons and in five minutes of inspection was told the compressor had blown out. They told me that despite the poor service of this unit, only parts were covered and they would charge $800 for the labor to reinstall these defective parts. I am 80 years old, live in Florida and will have had no air conditioning in 90% heat for at least three days. This product was defective. I have been a homeowner for 50 years and have never had less than five years wear from any air conditioner. Goodman needs to be investigated.

We had our ac unit (inside and out) replaced a year and a half ago. Well, the blower motor has already died. After contacting my AC company come to find out the motor is covered but not the labor. So only 1 and a half years after spending 1000s of dollars to have a piece of garbage with a 10 year warranty installed in my home I now have to pay to have said garbage repaired. Goodman has gone out of their way to write a warranty that is essentially useless to the consumer and keeps them from having to back the substandard product they're pedaling. Pathetic experience. The only reason a company would refuse to pay labor to repair their product is their product is such trash that they won't stand behind it. Will not be purchasing anything from Goodman or Amana ever again. Will be having it removed and thrown in the junkyard as soon as I have the money to replace the brand new unit.

When we bought our house, we thought getting a new AC would be a good idea. The old one hadn't been properly maintained and summer was approaching. We had a new outside unit installed, plus new furnace (gas), and air handler. Everything worked great for the first two summers. The 16 SEER unit did a good job keeping up with the blazing Georgia heat, and our electrical bill wasn't too bad. 20 months after it was installed, the motor failed on the outside unit. The compressor was running, but the fan wouldn't turn.

In 2011, I had two Goodman split units (upstairs and downstairs) installed. With minor parts calls, for the most part they have worked OK. I purchased Goodman Goodcare Extended Warranties (10 year) coverage on parts and labor. It is Oct 2019 (8 years of operation) and the main floor outside unit 3.5 ton unit compressor failed. The largest HVAC vendor (also a Goodman dealer) in the area will only cover the parts but not honor the labor warranty. The answer back is that Goodman is either slow or never reimburses the dealers/vendors on labor and so the vendors won't honor it. I called Goodman for other HVAC vendors to call. From the list they provided of vendors, two are no longer in business, and the other says they will not honor the labor warranty either. :(

We purchased a 5 ton unit less than a year ago. Since then we have gotten a b1 error code more than 10 times. They say they know about the problem but that’s where it ends. We have replaced the board 7 times, the wiring harness 2 times, the fan motor 2 times. And now it’s out again. We’ve had to pay out of pocket each time for their problems. It’s now out again. When I call now their are very rude and won’t stand behind the product.

Last year, I bought a house that recently had a Goodman heat pump installed shortly before my purchase. Recently, I discovered the contractor had not installed the unit per Goodman's guidelines. I called them up to see if the installation was still acceptable, despite not being per their guidelines, or if I should talk to the contractor about re-doing it. I figured that if Goodman said it is acceptable, then I would drop the matter; if Goodman said it isn't acceptable, I would have more leverage in asking the work to be re-done.

4 years ago I had both inside and outside units replaced for peace of mind at retirement. Outside unit is a Goodman 4 ton and inside is a Miller furnace in a Modular home. This unit for 4 years has blown water into the plenum and soaked it so bad, I am sure it needs full replacement now. Then 4 years in a row the fine Goodman outside unit has failed in midsummer and is down again right now. It has had coils replaced and compressors replaced and is still under warranty, but when ac repair crew gets out here again maybe Tuesday, I am going to cut my losses and have this junk removed from my sight. It is still under warranty, but I see no reason to keep this unit in service.

We've bought our system just over 5 years. Went away on vacation to come home to 87 degrees in our home. The HVAC people came out and said that it was the compressor, and our unit wasn't registered. (GO FIGURE). So I proceeded to call about our warranty. I was told that the unit wasn't registered (which it was) and they will not replace the compressor. I got 3 prices on replacing the unit and all 3 were well over $1500. I wish now that I would have come to this page and seen all these negative reviews!!! Trust me. If you are thinking of buying this POS please re-think it...

I was installed a Goodman air condition and 3 years later an evaporator coil is leaking. Need to be replaced and it’s going to cost me a lot of money. There was a class action lawsuit against this manufacturing Goodman.

Our experience with the Goodman Air Conditioning unit started after buying a newly constructed home that included an air conditioning unit. When we bought our home, we noticed that the unit had been placed near the main bedroom which prompted us to ask if there would be a noise issue when the unit was on. We were told that it shouldn't be much of of noise problem, which should have clued me in when they said"not much of a problem". The unit works good when it comes to cooling the house (except in the most extreme side of the 2nd bedroom where air flow is diminished compared to other rooms).

We bought our house in October 2012. The units were new and a selling point. Along with the 10 year warranty. Just found out, the “warranty“ wasn’t transferable. It only applies to the first homeowner. They refuse to stand behind their warranty at all. Run, don’t walk away!

Our roofer talked the insurance company into replacing our AC unit due to hail damage. The contractor that the roofer went with chose a Goodman AC - Bad idea! Almost two years to the day, the AC started breaking down and broke down 3 times within two months - Supposedly, the capacitor went first, then the coolant was low, and now it is broke again. We will be requesting a new unit since the root of the problem has not been solved. I will not pay $200.00 for every service call to get it working again! Do not let your contractor install a Goodman AC!

I purchased a brand new custom built home in 2014. The builder installed a Goodman AC and failed to tell me about registering to get the 10 year warranty. Just before the 5 year default warranty ran out the inside unit coil started to leak. Goodman has refused to honor the 5 year warranty to replace the coil because they are going by the manufacturer date which was in 2013. They refuse to accept my closing settlement statement as proof of the new home purchase date. Unless you register they don't even honor the true 5 year warranty. I have never dealt with such terrible customer service! AC service man that found the leak told me Goodman ACs were complete junk and that I would save money in the long run by replacing the complete system. New American Standard AC is going to be installed for $4,600. In my opinion, Goodman is one company that shouldn't be in business!

I purchased a brand new home 2 years ago and the goodman ac was brand new. Now it needs a new compressor?! And will cost $2200 to fix..?? LET ME REPEAT...2 YEARS OLD. The part is warrantied but the labor is not!!!! What?? If the ac was built well it wouldnt need to be fixed! I make soap for a living and am losing all my product because it is so hot in my new house. Is anyone human out there????

We are so disappointed in our Goodman HVAC unit. It was installed 9 months ago and the circuit board already failed. No big deal...it's under warranty. WRONG! We were surprised to receive a bill for several hundred dollars when we had it repaired under warranty. When we called Goodman, they told us that the failed part was covered but not the labor or the service call, despite it being a product defect. They told us we had to have bought a separate "labor warranty" when we bought the unit if we wanted them to cover labor! So we just paid a whole lot of money to fix a manufacturer failure. We will not be buying more Goodman products in the future. Poor customer service!

PLEASE DON'T BUY THIS PIECE OF GARBAGE, GOODMAN! ???? Tech been out 8 times to correct the problem. Nobody can find the issue that's causing the problem. I'm going to let my attorney handle this. Goodman, piece of crap, run. Don't think about buying.

I had a Daikin mini split system installed in my home office in 2015 which has a 5 year parts warranty & 1 year labor warranty. Living in Florida we have a lot of outdoor critters including but not limited to lizards. About a year ago my system stopped working. I called an AC company and they found 2 lizards inside the compressor which were fried on a computer board, thus this caused the system to stop working. The computer board was covered in warranty however, I had to pay for the labor. Fast forward about 12-13 months (current issue) my system stopped working again. I called the AC company back out and this time they found 4 dead lizards inside the outdoor compressor.

We had a new Goodman heat and AC unit installed 5/28/17. The installer has been back 4 times because of Freon leaks. Now 2 yrs. after install and 4 trips because of Freon leaks it is out of Freon again. I am ready to get rid of this unit. I would not recommend any one go through what we have to have AC, so please do not buy a Goodman unit.

On 6/7/19, my 11 year old Goodman Furnace had a near catastrophic overheating which melted the main control board and ruined the entire interior of the furnace with a putrid smelling black carbon dust. After sending photographs and a detailed report from the professional installer, who has only seen such a near fire twice in his 30 year career, I was told by Senior Management, “There is nothing we can do since you are 12 months out of warranty”!

So sorry to write this, but want to warn others not to waste their money buying Goodman HVACs. We are a manufacturer's dream because we take care of anything we own. Since purchasing our unit in 2017, we have had it maintained by a local HVAC company that took care of a previous unit for 10 years. On June 1, 2019 our AC went out and diagnosis by the HVAC company that does maintenance as having a bad evaporator coil. I looked online and these normally last between 10 to 15 years. Goodman did warranty the part, but the change out and restarting the unit cost more than $2k.

Purchased 4 Goodman package heat pump units, 3 out of the 4 have all had problems, bad reversing valve and compressor on 1 unit, bad condenser coil on 2 unit cannot be repaired, 2 bad condenser coils on the 3rd unit, cannot be repaired. Goodman will NOT stand behind their bad and leaking coil issues. I will never purchase another Goodman product.

I bought a new home and the Central AC unit installed is a Amana unit by Goodman and we have had nothing but problems. The unit is constantly needing repairs and the amount of money we have spent would have replaced this unit. When the unit goes out it is normally on the weekend which the labor cost doubled, only bonus is the parts are under warranty which is frustrating having no heat or ac until Monday. I reached out to Goodman because the coils have no issue and the handler was replaced in 2017 but unit is leaking and freezing up still. Goodman was no help and will not stand behind their products and I am forced to replace unit because warranty runs out next year and will not be able to afford labor and part costs. My replacement unit will not be from Goodman.

Bought a new mobile home and our AC that came with it was a Goodman. When power was turned on it did not work. Have had Freon put into it twice. Keeps leaking out. Called and was told will pay for parts but nothing else. Right out of the box nonfictional and nothing. How is this company still in business? Feel sorry for anyone who gets stuck with one of these units. It sucks!

I purchased a Goodman Heat Pump in 2010 for a local dealer who failed to send in my 10 year warranty paperwork as they indicated they would. Since 2010 the blower motor on this unit has been replaced twice in 2013 and 2014. This weekend I learned that I need yet another blower motor. In the 8.5 years that I have owned this unit, I will have replaced the blower motor 4 times! When the new dealer who services the unit contacted Goodman all they received was "no warranty", no apologies for the number of times the motor has been replaced, no offer for a discount on the replacement part - there is clearly something defective with this model - GHP1448H41, Serial 1011283557.

Updated on 05/09/2019: Had a tech come a look at my less than 3 week old unit. Tech says the compressor has an internal blockage. Goodman tells me I HAVE TO PAY FOR THE WARRANTY WORK THEN SUBMIT THE INVOICES AND THEY WILL DECIDE WHAT TO PAY. I guess that's the new way of saying sorry sucker. Stay away from this company!!!!

Bought unit 5/16, so it’s just. Little over 2 years old, stopped working. Goodman has a site that shows repairman in my area. Called one and when he came out. Before he opened the panels, "Sir, I already know what is wrong." He opened the panel, sprayed a soapy solution on fitting, right away bubbles. "You have a leak." He said just this week, this is the 3rd unit with same problem. In the same spot. Weak weld. Goodman knows about this, but the warranty doesn’t cover labor and Freon. Labor to fix the weld, isn’t covered. Defective unit. But when I talked to Goodman online, response was, "Sorry sir, too bad."

We had this furnace less than 6 years in our new home, this was installed by the builder, and gas valve failed to work within this short period. After contacting their customer service we were told we are out of warranty. This company has a trap set for registering the unit within 60 days of installation to get full 10 years warranty. We were not told by the builder of this trap as Goodman and the builders are all lobbying to sell cheap stuff and keeping the customer uninformed of this conditions in small writings. I am sure many new homeowners may not be aware of this condition which is deliberately set to trick the customer, so the Goodman can wash off their hands of any failed part.

Why is this company allowed to sell defective equipment and materials. My heat went out in January 2019. It took 2 months to install new unit. In March the unit was installed. To-date, the unit is not working as of April 16 2019. Techs are having to replace new factory parts i.e gas valves, computer board, etc. It's been 3 months and still no heat. This is a brand new unit and does not work!!! No heat for the entire winter cold months. No respect and care for senior citizens.

We had just put in a brand new Goodman gas pack in 2018. The heating system does not heat as sufficient as the AC blower does. We have to put in a space heater to keep it warm during the winter but it cools just fine during the summer. I called and asked the question what would cause this. They told me that they are not trained for this type of stuff?! They told me I have to hire somebody to come out and look. The company we have put it in in Zebulon North Carolina was not trusted anymore and we had got rid of them ever since. Company name Company name Air Serv. Very poor customer service.

Installed two brand new units. Both cool and heat abysmally. Never touch Goodman again. One unit outside fan quit after 3 months. $400 to replace. Second unit failed 8 months later. One question....why are they allowed to sell these pieces of crap. There ought to be a consumer advocate group that could shut these losers down.

We had a Goodman GMH95 gas furnace and Ac installed in 2015. Three years later the heat exchanger cracked, rendering the furnace unusable. What followed were two weeks without heat and almost a $1,000 in repair costs. While the part was covered by their "warranty", the labor was not. It took two weeks to get the part, during which we had to heat our home with space heaters which added to the cost with a huge electric bill. Never another Goodman product again!

I'd give a zero if I could. I purchased the 3.5 ton 14 SEER Goodman (GSX14042) A/C two years ago and now it doesn’t work. As I read the product reviews I see that I am not alone in my complaint of this product. There is a leak in the coil and the refrigerant has leaked out. Even though the part is “covered”, nothing else is. I still have to incur 65% of the overall repair ($2,190 of $3,390) for a 2 year old piece of equipment. I reached out to their consumer affairs line and got the standard response "sorry for your inconvenience". Call me crazy, but I would expect the unit to work for at least a couple years before a major issue occurs. And if a major issue did arise early on, I would think the company would try and help but that was not the case.

I am a licensed HVAC/R contractor who has been in the field for 30+ years who installs all makes and models. These last two years selling Goodman products has been very very stressful. In particular the build quality is super cheap and flimsy and their quality control is extremely poor. I've installed 30 gas furnaces in the last year and 10 of them all had wiring issues such as Molex plugs with uncrimped connections. The wires were not even stripped back and also the female spade terminals were poorly attached causing me to waste my time to fix their poorly assembled units. The last straw was I installed a brand new 80000 BTU 92% furnace for a very good customer of mine and it hasn't worked right since it had been installed. Now mind you this is not any fault of installation but fault of Goodman instead.

I hope everyone looking to buy an AC handler unit from Goodman STOPS. Bad idea... This company has absolute NO regard for customers. It's 100% about the bottom line for them. I had a whole unit installed in late September 2017. Last month it stopped working. Since the unit has been well maintained I was dumbfounded as to the reason. I called my AC installer and he said that the circuit board was factory defective and needed to be changed. The labor? $335.00. I called the company to find out about being reimbursed and was rudely told by Caroline (CSR manager) that labor was my responsibility.

My house was built 2 years ago. My husband started noticing that AC was acting up and started not to work properly. I said no way. It’s only been 2 years since we had the unit built into the house! Called the company who installed it which were McCullough, they came out the very next day. Informed us that some part installed were rubbing together causing the AC failure. They called Goodman to see if they would pay for the parts or labor. They refused. So here we are having to pay for parts and labor on 2-year-old AC unit! This is absurd. If you’re in the market for an AC unit I will avoid Goodman at all costs! I’ve done my Google search and well maintained AC unit should last 10-12 years. Something to fail at 2-3 years is not acceptable. Either they use cheap parts and also their customer service is non-existent.

Three year old 14 SEER heat pump developed a condenser coil leak. They warranted the part but not labor to have it installed. I had the new coil installed on a Friday. By Monday the coil drip pan developed a crack and was leaking water. Goodman was called by the installing A/C company for a replacement part and asked them to cover the install due to their part being faulty. Goodman refused to help or cover the labor cost. DO NOT BUY A GOODMAN! I’m cutting my losses and getting a better system from a company that cares about their customers.

Stay away from Goodman Manufacturing if you are looking for quality and longevity. We were pressured by our property management to install Goodman systems for our 11000 s.f store. We objected but felt some degree of duress since we were hoping to have a good relationship with our landlord over the 10 year lease we were signing. We finally capitulated. Within five years all three units were "bad" according to two different companies. The company that replaced them used Daikin which apparently is owned by Goodman or vice versa. One of those units has failed at just one year and during the polar vortex at that. "Parts have been ordered" but it has been weeks that we have been operating on auxiliary heat which is very expensive. We have spent thousands and been uncomfortable both in Summer and Winter due to poor performance for the duration of operation. These companies are wasting precious resources manufacturing garbage.

Updated on 01/30/2019: Third time I am writing in less than 2 weeks. Unit was just serviced last week with new sensor unit and now not working. Goodman knew all these issues and kept stonewalling us and now COLDEST weather of the year is here and NO HEAT. They knew last year it was a piece of crap and were supposed to give us NEW UNIT. This is shameful! Husband a disabled vet, can't ambulance well, and now we wake up FREEZING because Goodman are crooks. Clanking noise I heard yesterday is probably compressor but boss has to come out TOMORROW while we freeze! This is OUTRAGEOUS and DANGEROUS! This piece should have been replaced already!

After installation the first cold day the unit froze over. Contacted installer. He contacted Goodman but after a week no answer. Finally the installer installed a new part. Unit still froze over. Contacted the installer again. At that time I also contacted Goodman and spoke to a manager. Days later the installer called and stated they were shipping another part and this should fix the problem. Heard nothing for a week or so so contacted the installer again. This has been going on now for almost a year. To this day the unit is not working properly. I would never recommend Goodman to anyone.

I purchased the complete AC on June 2, 2018. Today is November 11, 2018 and my AC is not working. This is ridiculous... I have to pay $1000 plus to have replace the coil... I wish I had read the reviews before purchasing the unit.

I purchased both a Goodman Central AC Unit and a Goodman Furnace in 2013. I had become disabled around that time and this was my last big purchase. I had hoped that in buying 2 new units that I wouldn't have problems with them and that they'd be reliable for years to come. That was not the case. When I went to start up the AC at the beginning of the 2nd year, it wasn't working. The repairman had to replace the coil. Now, going into the 5th year, my furnace is not working. The repairman came out and said it needed a part that had to be ordered. He said the error code on the panel read: "Low fire pressure switch open."

I purchased a Goodman 5 ton unit and since it was installed I had only have issues up to the point the installer doesn't want to get back to me. Compressor was replace, add an expansion valve which it didn't work, it leaks Freon and every 3 weeks he has to come to refill. Don't know what to do.

4-year-old Heat pump, been out 5 months through summer, now into fall. Coil started leaking out dents in bottom... just the way factory installed. Kept getting run around about "they couldn't find box" to ship warranty replacement in. Got replacement finally and it's so beat up, likely down at least 10% in efficiency due to smashed fins. Made me sick to have to spend $6-800 to install that garbage. Tech said was in box with a few foam peanuts. At least 4 months to ship THAT. Appears ongoing problem for years. They just selfish, money grabbing thief company. NEED CLASS ACTION SUIT TO STOP THIS NONSENSE!

Bought mine about 5-6 years ago. Filled out online warranty registration and noted date on the warranty along with all serial and model numbers that I filed on warranty. Inside fan failed. Installer who sold unit said that Goodman said unit was not registered. I did register the unit. We had call after rope-a-dope call with them and nothing was ever resolved. Cost me 800.00 because they lost my registration. I would take a polygraph on this one and pass, because I did file the warranty. Very bad business... Never again.

Old AC unit went out, homeowners insurance barely paid for the bottom right cheapest crappy product available on the market, which was a Goodman compressor and coil. The brand new coil lasted 46 days before it had emptied out of all of the refrigerant due to holes in the brand new coil. I live in Tucson, Arizona where the summers are between 105 and 115° and my AC went out in the middle of the summer and I was without any AC for four weeks before the homeowners insurance finally paid for the crap product, which didn’t even last two months. After two separate deductibles, two separate sets of uncovered charges my out-of-pocket is now just over $2000 for a product that wasn’t worth 500 to begin with. Buyer beware, seriously beware, do not purchase Goodman products.

I purchased a Goodman Heat pump with high hopes only to be sadly disappointed. I have had this unit for 6 years and in this time, I have had to replace the evaporator core which was under warranty but the service and the recharge was not. The bill was 600 dollars. I have replaced the motor on the outside unit. I have had to have three capacitors replace and the unit recharged 4 different times. The most joy that this unit has brought me was the today when I bought a different unit.

Purchased two Goodman/Amana heat pumps at the same time for my home. Both 16 SEER, one was a 2 ton unit, one was a 5 ton unit. All new units, both inside and outside. First Unit: Would not heat without kicking on strips. Thirteen service calls and 4 years later, it was finally addressed. Second Unit: 2nd year, capacitor failed. 3rd year, same capacitor failed. 4th year, outside unit fan failed. Had a couple of other smaller issues, too.

In July of 2012 I purchased a Goodman System for my Condominium in Ossining New York. I was a little skeptical because I had never heard of Goodman but was assured it was made by Amana and was a good, reliable brand and somewhat less expensive than the "name" brands. I was told by the company that installed it that it had a good warranty... 10 years in fact so not to worry. I had routine maintenance done on schedule and in April of 2018 began having trouble with the A.C. Serviceman repaired and recommended a new thermostat system which I had done. Three months later the system failed again. Noticed some "ice" buildup on copper pipes around unit and some water on the floor. Serviceman replaced filter and cleaned outside condenser.

I just had a home built from the ground up after much sacrificing and saving for years. The builder used Goodman ac units for the bottom and top floors. The top floor unit gave me issues from the day I moved in and the repair guy had to come like 3 three times before he finally was able to "rig" it up enough to work. That should have been enough to send me running to the builder to exchange the units out with another brand but I thought it was mostly the repair guy 'cause he was saying those are not very good units blah blah blah so I just chalked it up to him being a lazy money hungry dude but looks like now he was right 'cause now the other unit was blowing hot air this week and a trusted ac repairman came and told me the thing has a leak causing the Freon to disappear.

John

I was told by the installer to register my Goodman 5 ton heat pump for an extended 10 yr warranty on the compressor. The unit was registered- and the compressor failed after 6 years. Guess what--- my particular unit is not covered past 5 years. What a coincidence! NEVER BUY A GOODMAN HEAT PUMP. Apparently these are junk. I wish I had read some reviews before purchasing.

Goodman and Amana are the same company. I made the mistake of buying an Amana A/C unit. I've had nothing but trouble. Brand new in 2013... compressor went in 2018, just outside of five years. Can be repaired for a mere cost of $1000 labor, $800 in freon, plus the compressor (another $2000 if it's not under warranty). NEVER buy Amana/Goodman. Why did the compressor go? Tech: "Oh, they just go from time to time."

Like everyone else my coil started leaking. They could not find the leak last year when it would of been under warranty for the part. This year it is just outside the five-year warranty and they were able to identify the large leak. Goodman customer service was worthless. These coils should be recalled! Will never buy a Goodman product again!

With our new home was installed an Amana & Goodman Heat Pump. We have been in the house for just under four years now. We got news today that the Goodman Heat Pump coil has a leak and it will cost $ 625.00 in labor and recharge of the system. The part is covered but not labor to replace or the front to recharge the system. Not what we expected in a new home. Sadly other reviews indicate further problems with Goodman units so I am now contemplating replacement rather than keep getting stiffed by an uncaring company and sleazy policies.

I had a 4 ton Goodman home air conditioner installed less than 5 years ago. The evaporator coil has already started leaking and is being replaced as I write this review. $625 to replace the coil and $75 handling fee from parts warehouse. My service tech tells me I was lucky to get 5 years and that he replaces these coils frequently. He found the leak in 1 minute. I called Goodman (877-254-4729) and they denied problems with their units and did not offer any compensation. Then I got on this website and read the reviews and got even more depressed. I'll never buy another Goodman (or Amana because I understand they use the same coil) and be sure to tell my story as often as possible.

This unit is less than 3 years old. Within the first few months of install a coil went bad. Costing labor and coolant. They gave a new part but refused to do anything else. Then the 2nd cool has a leak a little over a year later apparently. Kevin ** sold the unit to my installer who is a dealer. He made it right out of pocket. Then in early June, the compressor went out. I had called Kevin once about the 2nd coil issue. He said he couldn't deal with me the homeowner. So here we go again jumping through hoops. Now it's the compressor. That will be 3 times I have bought coolant and twice a complete loss plus labor etc.. Not to mention I had to go buy a window unit just to make it manageable (400.00) in the main area of the house. Ferguson has went down and Kevin ** is a guy you don't want representing your company unless you want it to lose business.

We brought a Goodman air-condition and it the compressor went within 3 years. Contacted Goodman, experience runaround, and was told to expect a call back. One of the worst companies I have dealt with. Out of thousands of dollars, unit shall have lasted much longer. Sad she companies don't stand behind their products.

Well the Goodman HVAC unit is 3 years old and 2 coils down and now a compressor. These are clearly pieces of junk. Do not buy them. It's a shame that even with a parts warranty, I will have more money in labor in 3 years than the unit cost me to begin with. Not to mention burning up in the heat of summer. Junk Period!

Have had our unit in CA, for less than 1 year. The compressor just went out and am now being told that the manufacturer won't allow the parts to be stored. It shouldn't fail within a year anyway, but there is always a certain percentage of failure in anything mechanical. How you deal with that is key, and withholding parts is unacceptable.

This is the second coil I have had a put in the Goodman unit in 8 years. Even though they have a 10 year warranty having your AC go down for a week in Florida is horrific and it's just not the coil. We've had compressor issues. We've had for 5 service calls and this was a brand new unit in 2011. I can see why they had a class action lawsuit on their product.

This unit (Goodman GPH1448H1 Heat Pump) is worthless, cheaply made, tinny, extremely noisy and inefficient. It is outrageously noisy and Goodman customer service doesn't give a damn about it. The structure of the unit is made of flimsy material and vibrates loudly every time it starts and runs. Goodman Mfg offers NO solution to correct the noise and even denies there are problems despite NUMEROUS online and YouTube comments. This unit should NOT be sold. It is too cheaply made and of extremely poor quality. Do NOT waste money on Goodman products.

Bought Goodman. Never again. 2 burnt blower motors and now a defective evaporator coil and on top of that my installer said it’s all warrantied through Goodman for 10 years but now Goodman says they will not warranty the units for 10 years; only 5 because a form was not filed within 90 days from install. This is bull. It’s because they are in a class action lawsuit about having lot and lots of defective coils and so they're trying to get out of covering their 10 year warranty on a technicality and because they know their stuff will only last for 5 year and now turning the blame on homeowners for their installing company negligence in not filing their paperwork timely by saying, "Oh that’s the homeowners' responsibility to file the warranty paperwork and if they don’t we will penalize them for our defective products."

We purchased a brand new Goodman residential air condition two years ago. We have had it repaired seven times. It has cost more on labor than we paid for the unit. It has been a nightmare. Currently not running with a heat index of 115 and three puppies who are suffering. Would not recommend this unit to anyone.

I selected a Goodman 5-ton heat pump unit with a variable speed fan system in 2011 for a large insulated shop that I own. It was installed by a licensed installer that also is a dealer for Goodman and also does commercial installations for McDonald's, Burger King, etc. 3.5 years later in 2015, the evaporator coils failed. It was a leak deep inside the coils. Pure manufacturing defect. Goodman warrantied the coils, but of course not the $800 in installation and refrigerant costs. Roll forward 3.5 more years and the evaporator coils failed again. Goodman won't replace them, even though it is CLEARLY a manufacturing defect, because replacement coils only have a 1-year warranty. Hmmm. I wonder why that is? Their warranty speaks volumes on what they think of the quality of their product. Customer support tried to help me, but their hands were tied.

Goodman compressor just went out and had to be replaced. Original paperwork listed a 99 year warranty on compressor. The company that installed it in 2007 is no longer in business, and when I contacted Goodman, they said the warranty was through that company, not them. Sounds like Goodman doesn't stand behind their product!!? Talked with another Goodman supplier and they also suggested contacting Goodman directly. Will NOT recommend them at all. Anyone have suggestions on what else to try to help get financial relief?

So we went with a Goodman Heating and AC unit for our house. We have had nothing but problems with the unit for the past 3 years (the unit is 4 years old). The total in repairs is almost as much as we have in the unit. I would not buy a Goodman again. When we asked Goodman to help us get the unit replaced, all they wanted to do was give a $300 discount off a $3500 unit. Wow. I think I have learned my lesson with them. We will now have the Goodman unit replaced with a better quality unit from another competitor. Very disappointed.

This unit was installed almost 4 years ago - brand new unit. The coil needs to be replaced. When they do the repair, I will lose all of the freon in the system. The freon is not covered under the warranty and it doesn't matter that the reason I am having to replace the freon is due to a mechanical problem. I have to absorb the cost to replace freon, service call and labor to replace coil out of even though I have a warranty to go with the unit. It is a $1200 repair bill for a product under warranty. When I spoke with Kristin from Goodman she informed me that Goodman can't help because they only cover the parts and the reason they only cover the parts is because they don't install any of the units. It makes no sense that I need to pay to replace the freon that is lost due to a mechanical issue. I will never recommend Goodman to my friends.

I have a Goodman AC unit that is barely 2 years old. Back in November 2017 my coil went bad and lost all coolant. Had to wait almost 2 months for a new coil since it was on backorder. The new coil was installed in January of 2018. Roughly a month later, the float switch died and had to be replaced. A week or two later, the blower died. This also had to be replaced. It is now June of 2018 and the six months old coil is leaking AGAIN! It will cost around 800 dollars to fix AGAIN! Since both coils failed and caused the air handler to freeze up, I now have water damage in the air handler cabinet. Mold is now growing and had to be removed. The air handler cabinet will have to be replaced as well since the insulation is now damaged. With this new repair, I will be $2,000 dollars in the hole on a 2 year old system.

This unit was installed 16 months ago- brand new unit. The Freon line rubbed against another line due to the horrible design of the unit and caused all of my Freon to leak out of the unit. Which, I had to replace out of pocket- even though I purchased a warranty to go with the unit. When I spoke with Caroline from Amana (Goodman) she informed me that the defect had nothing to do with the unit itself, but that the defect comes from poor installation.

Goodman is not so good. We are new homeowners who luckily purchased a home warranty, and so repair was covered at least! Turns out this Goodman Split System Model GSH130301... was already replaced at tail end of the 5 year warranty. This replacement unit is under six years old, and been serviced for an Evaporator leak, freon replacement just 9.5 months ago, and today a capacitor was replaced as well as freon leak replacement... As it was totally empty. Based on our limited experience and other reviews, glad we purchased the coverage. Suggest if you are purchasing an existing home with a Goodman Split System unit, to do the same. Will be saving our pennies to replace this system after our first year here.

Bought my unit 3 years ago, last year the motor went out, this year the coil is bad. We live in AZ, and the parts not in stock, haven't had A/C for over 2 weeks now, I do not recommend Goodman. Great the parts are warrantied but not the labor so all the labor has come out my pocket and that's not counting the inconvenience of having no A/C for days at a time, this year no A/C for over 2 weeks just waiting on the part to come in. Ridiculous. I thought there was a Lemon Law if the unit is bad it gets replaced. This unit is was suppose to be reliable, nope just affordable but not really as labor comes out of your pocket.

Unit GPH1560M41AC: My coils are bad in my unit. Unfortunately for me my warranty expired on 11/26/17 and since I haven't had my air on since November I did not know I had any issues with the air. I am now about 4 months out of my warranty. I called Goodman thinking that they may be willing to offer a concession or discount to me so I would not have to pay the full price of $854 for the part to replace. I explained that I have always been a loyal Goodman customer. The last 3 units I have purchased have been Goodman.

Had the Goodman DSXC18 AC condenser installed with a matching Variable speed air handler and after research and vetting a qualified installer I am very happy with the value, efficiency, overall performance of the Goodman product. Would suggest this product to anyone looking for a great value, warranty, and performance. (As long as they have a qualified technician installing the product).

I purchased the Goodman 16 SEER compressor unit. The very first time that I turned it on, it would not run. Doesn't hold refrigerant. I contacted the company, and they said that if I hire a company to fix it, they will supply any faulty parts, but they will not cover any labor. However, the unit is BRAND NEW and just installed and never run. This is extremely bad quality control in manufacturing quality control and very callous customer service.

Heat pump 4 years old - spent 2500$ in repairs already. The very first year, we had to replace the condenser, the second year, the coils, the third year we have had to replace the tubing soldering. The parts are warranty but the labor is not, it has costs us 800 to 900 dollars a year. We have called Goodman and they say, the parts are under warranty but we are responsible for the labor to repair these parts. I have asked that extend our warranty or replace the unit. I can get no help. There is no logical reason for the major items in a brand new unit purchased in 2013 have so many bad parts. Customer service is HORRIBLE, no help at all. Registered 4/9/13, Serial #1210586748, Model gph1348h41, Dealers name Connell's heating and A/C.

Replaced my outside AC unit in 2014. Original unit lasted 15 years. Inside unit still going at 20 years with regular cleaning. Regular AC guy, John **, recommended a Goodman outside unit. In 2016 compressor leaks and John replaces it under warranty charging me labor at $75 per hour for 14 hours to pick up and install (ripoff). In 2017, the warranted replacement compressor is leaking. Replaced under warranty and same install cost. I had to use John as he had purchased the unit and could only do the warranty. Never again will I fall into this trap. The outside unit has now cost me $4500. I could have replaced the whole system with a reliable system for that expense, which I have to do now in 2018.

Had my evap coil replaced in 2015 because the refrigerant leaked out. In 2017, the replacement coil was leaking. The compressor also crapped out. Had to use portable AC units until now when I was able to finally get this Goodman crap replaced with Carrier. Never will buy Goodman again!

After only 2 years, the 3 ton a/c and heating unit needed service and Freon added. Now, after only 10 months, the unit once again is not cooling. The initial diagnosis was that it needed more freon, not it needs a new condenser. I will never, ever buy another Goodman and if you are smart, neither should you. A $4000 unit should at least give you carefree service for 5 years more. I am going to contact Goodman and see what they have to offer.

I purchased a Goodman ductless mini split heat pump. It was installed by a professional installer. The compressor stopped working after about 5 years and 2 months. Assuming the unit had a 10 year warranty, I contacted the company. Upon doing so, the customer seemed to enjoy telling me that the unit only had a 5 year warranty. I then attempted to contact a company to repair the unit, and found it difficult to find a company that worked on the Goodman brand. I was advised that Goodman was not a good unit and it would be less expensive to replace it with a Mitsubishi unit, which I intend to do. I will never do business with Goodman again.

I bought two Goodman sir conditioner units in 2011 and 2014 for two separate townhouses. After only three years on each unit - coils needed to be replaced. Cost $700 each time. Wrote to Goodman and they would not reimburse. DO NOT WASTE YOUR MONEY ON GOODMAN!

I got my 3 ton 14 seer heat pump unit 2010. Had to have leak repair in 2012 and refill gas. Have had to add gas every year since. I was told by two technicians I had a leak in my coil. They have been unable to find a coil. Now my compressor is shot. They can find a compressor but not coil. I still have two years left on warranty but can't get coil.

When this unit Goodman heat pump model GPH144841AC was about one year old it developed a major leak causing all the refrigerant to escape. It cost $500 to have someone repair the faulty factory solder joint and recharge it. Since I installed the unit myself Goodman will not honor any warranty. It is a self contained unit that I did not even open up so there was no way I could have damaged the inside of the unit. About two years later the main power relay failed and I had to replace it.

I had a gas leak the first season (2011). I went without heat for one month as the Gas Company kept turning off my Goodman unit. Dayton Services tech came out 4 times but could find nothing. A neighbor found the leak and they came out and fixed it as I had taken a picture of the leak. Next season the Amana a/c went out and Freon put in. Skipped a season and next year the a/c went out again and capacitor and freon added. Skipped a season and same thing again--Freon and capacitor. I am 83 and didn't want to go through the heat and bought a window unit in anticipation of next breakdown in summer 2018. I called and wrote Goodman (in Houston) along with pages of documentation. No response. Mainly sarcasm. No response from Dayton. Paid $5,000 for the unit. I'm supposed to have 10-year warranty and service!

I bought a new Goodman AC unit 8½ years ago. I was smart to buy the 10-year labor & parts extended warranty at that time for just $198, as the coil failed this past summer, and my contractor indicated it would have cost me $3500 to fix. While I was thankful I had this extended warranty, and that Goodman honored this warranty, the coil should NOT have failed after just 8½ years. Would I buy again or recommend a Goodman? Not a chance.

First off I want to say that customer service is not up to par, they are rude and treat people as if they don’t care what you have to say. I was talked down to as if I’m ignorant when trying to explain that a defect in the quality and build of the unit isn’t good and that a unit less than 2 years old should not be having $700 plus work done on it due to a manufacturing issue and missed quality checks. This company is horrible and do not care how they treat customers not the quality of their product. Therefore this will be the last product I own and I would stray far away from this brand and company.

Poor equipment (Furnace and ac unit). Not dependable. Now owned by CHINA! I am a contractor and will not be selling their equipment anymore. Too many problems with new equipment and company does not stand behind their product! Buy AMERICAN OWNED AND MADE!

So my house had a 12 SEER TRANE on it for 18 years and still going strong. I decide to get a 5 ton 16 SEER to save energy. What a mistake. Goodman 16 SEER installed November 2010, 3 years later lower TXV goes out, and I was informed that installer did not file warranty papers so no warranty. $800 repair then 6 months later upper TXV goes out another $800. Now 7 years later compressor goes out. $2000. Had I bought an American Standard or Trane I know I would not have this problem. Learn from what you read here. DO NOT BUY GOODMAN.

Some gangster AC guy installed a Goodman ac unit outside my house 2 years ago. Already then he did not seem to know what he was doing because the coils were freezing up inside the house shortly after installation and he had to come back 3 times. He charged us $3000. We are not experts and noticed the unit he installed has the worst energy efficiency by far. Now two years later, it is not working and Freon is leaking out of the coils. I called him and he argued with me that "he has been in business for 30 years and I don't know about technical details". Needless to say, he is trying to get rid of me and my complaints because he spent the $3000 a long time ago. Another ac guy told me I need a totally new unit outside AND inside because the two are not compatible. Great! Everyone is just trying to fill their bank accounts. He told me it would cost me $900 if I wanted him to recharge the Freon. Please help. I am freezing!!!

I bought a new Goodman ac unit. From day one I knew there was a problem. It would never go below 76 d F. I called Goodman who sent out a tech. He found nothing wrong. I then hired a ac company to inspect the unit. They found it had leaked ref. GOODMAN said they would replace the coil but I will have to pay for the labor at a cost of $1100. After paying $3400 for the new ac this is a rip off. I AM BEGGING YOU DO NOT BUY A GOODMAN. THEY ARE PURE JUNK.

I have 2 Goodman AC units for my house and both were installed 5 years ago when the house was new. 2 weeks ago my unit stopped cooling and I had a tech come to check it out. Found a Freon leak in the evaporator coil. He said those coils are on backorder and we could try to service it but it may rapidly leak down again. I decided to try that since the coil is on backorder which cost me 580 bucks.

3-ton package unit, 16 SEER - Shortly after the unit was installed, we noticed water draining on our wooden deck. The unit was not placed on our deck, but it butted up against it. This was in June that it was installed. It is Nov. 9, 2017, and it is still drenching our wooden deck when the air conditioning is on. The company has tried everything they know to do, and they have spent hours and hours and hours here with many calls, 12 different techs.

I purchased a 16 seer Variable speed 2 stage 3 ton heat pump with a AVPTC air handler. The unit was purchased and installed on 1/13/2012. Almost immediately the problems started. Goodman replaced the variable speed motor in the air handler along with the circuit board. I then started having problems with the heat pump in the winter months kicking out on the high head pressure limit.

Would give 0 stars if it was an option. Unit was one year and one day old when 3 parts needed replaced. Goodman only covered one part. We have regular 6 month maintenance on the unit. Bottom line, it cost us $327.00 to get a brand new unit fixed. We asked in good faith that Goodman would work with us on this but rec'd a letter stating they were unable to meet our request. We were referred to Homeowner Support, which we reached out to twice and never rec'd a response. Not a company that I would recommend to anyone or their products.

I installed a new A/C at my house. It works great, great warranty. It's a proper installation guys. My contractor did a great job. But very happy to know Goodman is now made in USA. Huge facility in Houston TX.

Buyer beware! These companies do not offer technical assistance for consumers, only for contractors. This is very disappointing to me having recently purchased costly high-end equipment made by Daikin Industries, which is the parent company of Goodman Manufacturing.

Just purchased a new Goodman 5-ton 16 SEER Air Conditioner September 2017. So far I'm happy with the unit except for the annoying loud "Tinny rattling & grunting" noise coming from the compressor. Had my AC contractor come back within the first week. He stated this is normal and the noise is coming from the refrigerant line coupling/caps. He put some electrical tape on the caps and that reduced the noise level a few degrees.

I am joining a long list of dissatisfied Goodman a/c unit customers. My wife and I purchased our home in 2012 with Goodman units installed. Almost immediately after moving into my new home one of the units experienced problems cooling one of the floors of my home. It took 5 service repair visits to uncover a defect in the unit which ultimately was repaired. Fast forward 5 years, around the time the warranty ended and we began experiencing problems with one of the other units. We were advised that the "coil" inside the unit had gone bad and had to be replaced. I contacted Goodman and they advised that even though it had only been a few months since my 5 year warranty expired, they would not replace the coil. Too bad, tough luck. I would implore anyone reading this to not purchase Goodman products or have them installed in newly constructed home.