Goodman Manufacturing Reviews

I bought a new HVAC Goodman and had it installed in the last house I bought and renovated. Over 7 years, it has quit working in the summer for some reason or another. The vendor I purchased it from here in SC does not make fixing your unit a priority even in deadly Southern hot summers. Don't waste your money on this crap and I have a warranty which doesn't include labor or suffering and hardship.

Goodman AC units are absolute TRASH. 4 year old and needed a new compressor. The compressor replacement was going to cost me over 3K except the compressor has been on backorder for 8 months and no end in sight for the backorder to end. I obviously can't wait a year with NO AC unit so It calls for a total replacement of the unit. Garbage to say the least.

Absolutely the worst. The compressor went bad within the first year and the warranty only covers the compressor and not the labor, refrigerant or anything to flush the lines. On top of that the freight charge is $275.00. Never again.

Our HVAC company sold us a Goodman unit which was installed on May 8th, 2024. It worked for a few days and then, not so much. There was a leak of the refrigerant, the tech tried fixing a few times then it froze up, then they said it was a bad compressor and then a bad coil and then they were going to switch it out with a new unit. After waiting another week they decided to just replace the parts. After waiting another week they sent the wrong parts. It has been since 3 weeks with no AC. The distribution center has no sense of urgency or care. HORRIBLE Service!!

First, the labor warranty is non existent!!! Read that again. THERE IS NO LABOR WARRANTY ON GOODMAN A/C UNITS!!! MODEL GSXN404210, was the unit I bought and had installed. Since day 1 it has made an extremely loud bang when starting up. My unit is a week and half old. I called Goodman manufacturing and they will not budge on a warranty, even after just 1 week. BUYERS BEWARE!!! NO LABOR WARRANTY!!!!

Did a great job when our boiler broke down.... Very helpful, knowledgeable & quick to response with our needs in replacing it to get us up & running again.... Thank you for everything! Goodman Manufacturing.

Goodman selling heat pump system without a piston and charging the same price. Not communicating with customers about it. Customer service don’t have a clue. Had an attitude when I ask that question so when I ask to speak to someone in charge she hung the phone on me. Not professional. I will not buy any Goodman products. This is how they deal with contractors but wants us to my the Goodman products. Absolutely not. Not worth buying Goodman. We are the reason hvac equipment is being sold. Why treat us like this.

We built a new home and the builder (Heartland Homes) installed a Goodman HVAC. It is 4 years old and we've had Freon added 3 times and the coil replaced. Goodman will not assist other than to say that the parts are covered for 10 years. We've spent $700 on service and consumables and are not sure that the unit is actually repaired. Of course Heartland Homes is of no help as always. I would stay away from purchasing a Goodman unless your distributor or installer have an extended warranty on labor and consumables (which will probably cost you extra $).

Third unit over the years always the same story. Evaporator coil will leak because they are not built to last. Yes all mine failed within the warranty period. Of course you have to pay a fee for the free part and the labor which is astronomical. Go Trane, Carrier or Lennox. More upfront cost but you won’t have major failures in 4 or 5 years. This product GSX 14 is built cheap.

We purchased our air unit in 2019. Our air wasn’t cooling properly, so I called the company out that installed our unit. I was informed that it was a leak in the coil. Although the part was covered under the warranty, his labor was not. He charged $500 ($200 labor + $300 for Freon that he had to replace). Today, he brought the coil to install it. We were charged $600 ($500 for labor and $100 for more Freon). After Googling, it seems as if leaky coils are an ongoing problem with Goodman units. I do not feel as if it’s fair that we had to pay for labor and Freon because of a defective part. Goodman should be held responsible for their product!

I bought a new AC system 5 years ago. The compressor went out 4 years ago. I have been on contract for over a year, and unable to get back to the house to have the work done. They didn’t care. Now I’m going to be out over $4k for a new system. If you value your wallet, don’t buy Goodman! Terrible product and terrible company!!!

Had new unit installed in summer of 2020. Jan 10, 2022 ac went out (Texas). We used our home warranty company and had 5 compressors over the next 10 months. Finally called the original installers to come back under the mfg warranty. They hardwired the unit so that the fan runs all of the time. We can't turn it off. Parts were ordered 11-29-23 and as of 8-4-2023 we still are waiting on parts. I feel like they are using all of the parts on people that don't have warranties and are paying for the parts. Never again will I use this company!

Hi. Ever since we start using this brand new AC and Furnace we had issues one after another. 2 years old unit is leaking Freon. Coil Freezes. Number of issues. With Furnace as well. Called several time the customer service. They just repeat that “we only cover parts.” Which would take long time and when you are faced with climate issues, you find yourself in not being able to wait that long for parts so you end up paying. Every year I have spent $700-$1000 btw the two units. I wonder if there is a lemon law on these.

What a mess is all I can say. A year and half ago my parents bought 2 brand new Goodman AC units to help cut down on their energy costs and replace 20 year old units. One of the units aka “the unit from hell” (3 different techs said this) died within months of install. A year and half later and over 1500$ in labor spent trying to get this unit to work I at that point I’m ready to rip it out and install another brand. After trying to call Goodman their response is “we don’t deal directly with the consumer”. Ok then I won’t directly buy another unit from you ever again!

Goodman HVAC unit was installed 3 years ago. Unit worked fine for 2 years. Then I was notified of a recall. After that work was performed, we stop getting heat. It took 6 repair visits to get it running reliably. Now that it's warmer, we have no a/c and are already on our third repair visit. Goodman broke the unit or maybe it was defective from the start but nobody knows how to fix it or cares. This is a bad company and the next call I make will be to my lawyer.

Got mine installed in 2018. 5 years later it failed. They wouldn't honor their warranty and said they never received my warranty registration. I am now dishing out 13k for a new system. Do not waste your money.

Bought two unit about three years ago. One unit failed in under a year. They tried to fix with a new compressor. This worked for about two weeks and failed again. Replaced unit under warranty after I complained and read the warranty statement to them. Been working good since. The other unit is now failing the same way as the first unit. Replaced the compressor, didn't fix it. It is getting worse as the days go by. Goodman sent two techs. Out to diagnosis the unit. The one tech. Keith ** was exceptionally RUDE. The other tech. was quiet and just followed the lead of Harris.

As a dissatisfied customer, I would like to share my negative experience with the Goodman furnace. Unfortunately, the furnace broke down in just two years of usage, which is incredibly disappointing. Moreover, the technicians sent by Goodman to fix the furnace have been entirely useless in solving the issue that started in September 2022. Despite paying over $500 for their services, there has been no solution provided, leaving me and my family in the cold. Adding to my frustration, the Goodman customer service staff has been incredibly rude, unhelpful, and unwilling to listen to my concerns. I have asked for parts to be shipped, but they have refused to listen to my request, making me feel like they do not care about their customers' satisfaction.

Updated on 07/26/2024: Paid for 5 or 6 diagnostic from local hvc company never received any useful info from Foodman. Several boards were replaced after spending over $800 in diagnostics. Hired another hvac company. After 2 trips and diagnostics they determined it was a bad unit. The unit was replaced at a cost of $1330 for installation and transportation (now over $2100). The replacement failed in April while having service done - compressor would not turn on. Currently waiting for goodman to determine if system will be replaced. This will again cost $1500 for transportation and installation if they decide to replace it. Going on 2 weeks, luckily I have another unit to fall back on.

We have 2 of their A/C units, one unit has had a problem before, and now has another problem with the coil. Unfortunately, I discovered that I didn't get the 10-year warranty because it wasn't registered within 60 days of installation while my house was still being built. I asked if they would help me out due to this issue with the late registration, but they declined. I was just hoping that they would understand and work with me but apparently, they won't make exceptions, so now I have to pay $1,600 for another coil. Disappointed that this large unit has broken down twice, so we will be having to pay every time it breaks down, Florida climate makes it necessary to have these units working in good order at all times. I think the unit shouldn't break down twice in five years, so beware and register within 60 days.

I had my previous unit for 21 years and only had issues in the last year before it was replaced. I had a Goodman Gas Furnace and Air unit installed 3 years ago. Over this past weekend my furnace stopped working. Because it was 30 degrees I had someone come out for a 250.00 fee for weekend service. They said switch for air blower was broken and they did not have it in stock. Went all weekend without heat. Came on Tuesday and that was not the issue. The entire air blower mechanism needed to be replaced costing me $450.00. I contacted Goodman and they have yet to respond. I will NEVER recommend this unit to anyone.

3 years ago We purchased a Goodman gas pack to replace our older unit that was not worth repairing. The rest of the winter went like a dream and the AC worker the next summer. We have worked on it ever since! I had a tech out twice costing me out of pocket because Goodman wouldn’t cover the warranty because I installed it myself. Between myself and the repairman, we have replaced nearly every single part on this unit including the draft inducer motor today. I’ll never buy another unit from Goodman, period!

Having trouble with my furnace, repairman was out twice and did not resolve the problem. I called customer service and they would not transfer me to a technician to help diagnose the problem. They are no help, after googling the problem and reading the manual. I found information about the problem and where you could order parts. Sometimes it's best to do your research and fix it yourself if you feel you can do it safely. All I wanted to do was to explain my problem to a technician so that information could be pass to my repairman.

I had my furnace put in in April, the motherboard was bad, it was replaced 2 more times and still does not work. Can't find anyone to take it back and am told I am out 2600. And will need to replace with better quality for 5500. Just want to make sure no one ever buys a Goodman again.

I will NEVER buy another @Goodman_Mfg (Good Air Conditioning & Heating) unit! If you're considering such a transaction -- just don't! My unit has six years left on the warranty, and although Goodman has coils to manufacture and sell new units EXACTLY like mine (I can buy one today and have it installed for $3,000 and change), for some reason--Goodman cannot find a replacement coil for my warrantied A/C unit that is four years old.

I will never buy a Goodman product ever again! My a/c compressor 5ton 14 SEER went out right at 2yrs and they would not replace it! Their warranty don't mean anything! Customer service was no help, they didn't care!!

We bought a new Goodman furnace and air unit. $14,000. The humidity is horrible!!! 57%-68% everyday and night. The repair guys tell me to turn it down to 67*, well that’s too dang cold for us, we are in our 70’s. Then they said to keep fan on 24-7, all of this deletes the purpose of high energy savings. What crap! Hours and hours of service men here and the humidity still doesn’t go below 57%. They keep telling me an air conditioning unit DOES NOT remove humidity. Every home we had, the air conditioning took the humidity out to a comfortable level. Our 22 yr old unit did just fine. So much for updating The two units. So RUN FROM GOODMAN if you like lower humidity!!!! Now they say we need a whole house dehumidifier for $2000 more, are you kidding me?? We’ve lived in this house for 7 yrs, NEVER EVER have we had high humidity.

Dear customers, willing to buy a good men air conditioning system, they claim to have a warranty, when you go to their website and file after having the units installed professionally. Well if you try to claim for a warranty repair which, it consists of 10 years after having it installed, Customer service tells you that no it's not our responsibility. Their unit breaks down after two days of the unit gets installed by a professional.

I bought a house that had been totally redone from the roof down due to smoke damage from a small fire. They installed a brand new Goodman heat & air system in 2013. I noticed a few weeks ago it wasn't cooling like it should. I had someone come out for a leak test today. They told me the coil on the outside unit is bad and I'll need a new system. It didn't even last 9 years. A good unit should last 15-20 years I'm told! My next unit will not be a Goodman.

Unit failed within one year of service due to manufacturing defect caused by faulty workmanship. Submitted claim to Goodman under warranty but warranty ONLY covers a defective part and its replacement, nothing else associated with bringing the unit back to working condition. Submitted detailed invoice, pictures and videos of where defect occurred and repairs performed to return unit to working condition. Goodman denied any reimbursement indicating the only warrant defective parts not their manufacturing process or workmanship. Consumers should be aware of just how limited their warranty is in considering a purchase of this product.