Goodman Manufacturing Reviews

(8-20-15) Our house had a Lennox heat pump system that came with a new house made in 2006. It nearly broke me financially with repairs and the straw broke when my family was on the cold side during last winter. I called Recker and Boerger this year and they gave us a bid on a brand-new GOODMAN 16 SEER 4-ton unit armed with a scroll compressor, matching variable air handler, 5-year parts and labor warranty on the entire unit, 10-year parts after the 5 years is up, and a LIFETIME scroll compressor replacement guarantee in the event that the compressor fails for any reason--providing it stays at the same house it was installed in. I explained in great detail to the R&B salesman that my family had been through hell with winter and repair costs and we really needed some good service.

In April of 2014 I replaced my 23 year old 31/2 ton 10 seer with a 4 Ton 15 seer. In 23 years the 31/2 ton unit only cost me at 200.00 in repairs. In June 2015 upon returning from vacation the Mobile home was 90 degrees. The service man discovered a Freon leak in the line. One week after repair it happened again. Different leak, different place. Cost for both repairs $1000.00. August 20th A/C was frozen up and service man found blower motor bad. Am told blower motor under warranty. Waiting on motor to complete the job. It just shows the quality now compared with 23 years ago. Unit purchased from Ingram's water and air equipment on 3-20-2014.

A brand new Goodman/Amana A/C was installed in my home in 2011. The condenser coil leaked and had to be replaced in 2012. In 2014, coil leaked; it was patched and freon recharged. In 2015, freon leaked, was now attributed to the evaporator coil. In the four years since the "new" unit was installed, I have spent over $1000 for labor replacing BOTH coils and freon recharges. Basically, the product is a piece of junk and major parts need to be replaced - not anyone expects of a "new" equipment. Is there collusion between the manufacturer and the A/C service provider: one sells product that should be pulled from the market, the other recommend the product and makes money by labor charges?

I have a Goodman heat pump that was installed in Dec 2009. It started leaking freon last year. Just 2 pounds. This year it started freezing up. Guess what? Needs more freon and r22 is high. Just found out r22 production will cease in 2016. This unit is leaking like crazy. Called Goodman. They say my unit is out of warranty because it wasn't registered in first 60 days. What? Is this a gimmick? Thought it came with a 10-year warranty. Seems like a easy way for them to get out of warranty for their products.

Six-year-old 16 seer 4-ton system needs freon every year. Not very dependable for what it cost, very disappointed in quality.

We had a Goodman 3 Ton Unit replaced on 7/21/2015. It cooled all of about 1/2 day. Since it was installed in July during heatwave (94 for more than a week) we thought it was taking house time to cool and the air out of the vent felt marginally cooler than air temp., But we were delusional. The unit was blowing warm air. The installer came on 4 occasions. 1st time to remove Freon, 2nd time and third time diagnose system, 4th install indoor thermostat. Nothing. The unit blows cold air when the sun is down and as soon as the sun comes up fails and blows hot air. Miserable unit.

This is my 2nd home new home that has had a Goodman unit. The first home built in 2000 had a Goodman and they did stand behind the warranty and the parts were covered but I constantly had problems with the coils leaking. A bought a new home this year and it has 2 Goodman units upstairs and down. The home was built by the builder and has Goodman units and I already have leaks and even though I'm the first buyer of the home they will not warranty the unit. I would never recommend a Goodman unit to anyone. It's problem after problem.

Bad leaking coil with a MBE1200AA AIR HANDLER. My five year warranty was up in April 2015. Well guess what... the coil started leaking. It held a charge up to a month. Then two weeks. Then everyday. Five years ago I spent good money to replace a 20 something unit. Should have stayed with it. Goodman is a piece of junk and would never recommend them to anyone... I am saying goodbye to goodman and my hvac people are splitting the cost to put a new Lenox unit in. What a shame that something cannot be done to bring charges against this company. Having to have the freon replaced everyday is a real nuisance especially right during the hot spell we are having.

We purchased a Goodman HVAC 3-ton GSZ130361BC in April 2012. In June 2014 we paid for 3 pounds of coolant. On July 12, 2014, one more pound of coolant was added. They found the evaporator coil was leaking. On July 17, 2014, a new coil was installed. It required two men to remove it, so we had to pay $400 extra. One year later, July 26, 2015, the system has shut down. It appears to be an electrical problem this time. Our 3-yr-old system has already cost us $954 in repairs (not counting today's pending repair). We definitely would not recommend this product.

Purchased a renovated foreclosed home with a brand new Goodman heat pump and air handler. I learned the unit was installed in Oct. 2014 and I purchased my home in March 2015. During that time the house was unoccupied because it was for sale. Goodman will extend warranty from 5 years to 10 if you register within 60 days installation. Even though my situation is identical to a new home sale Goodman refused my extension two times. Their customer service is pathetically poor.

I have been doing this work for almost 30 years now. When Goodman hit the street way back when it was junk. They have came a long way. I have installed 325 of these units since 2005 in a multi family situation. It's now July and we have had about 10 AC calls this month. Nothing major wrong with any of these units. Two capacitors and several thermostat, a loose wire nothing major. Since we started ten years ago I have changed 3 compressors. I have worked on jobs that had carrier that had 10 times more calls and I have work with large number of Trane and had about same results as Goodman. These units are reasonably priced and when serviced correctly and preventive maintenance is done they can last 20 years or more. When you drive your car 3000 to 5000 miles now you have to change oil. It's simple. You cannot just run the thing to death without doing service.

In 2009 I had Goodman attic unit installed. In 2011 had the labor expense of replacing the capacitor. Then in 2013 needed R410a Freon 230.00. Then in 2014 needed Freon. 7 months later in March 2015 needed 10 lbs of Freon. Here it is July, 4 months later and no cool air again. Finally a leak is detected and will have the coils replaced in a few days at another expense of 850.00? So this unit has cost a lot of money, stress, and sweat on our hot summer days in Florida. If another thing goes wrong with this unit I will rip it out, get a loan for a new unit, and never look back. Goodman is horrible!

Bought a brand new Goodman unit for almost 7 grand. Stopped working last night. Had a repair guy come out for 75 bucks to tell me it's the compressor went out and that would cost me 2800 or 1600, with warranty. I am still paying for this piece of crap!!! And it's July. Hot, no ac because I can't afford that price.

My mom has a home warranty on her Goodman Amana. We have had 11 service tickets on her unit since May. They come out and repair it and it works about 20 hours and fails again. My parents are elderly - dad has dementia and mom is anemic and has been in the hospital and is very sickly. They have changed almost every part. It runs cool then starts blowing hot air and this is in Texas. I have talked with the supervisor several times and even filed a report with the manufacturer. The manufacturer has only returned one call and I've been told by the company that the manufacturer refused to replace the unit because it's seven years old. It is under warranty for ten years! I am so frustrated with this situation. Older people are so taken for granted!

I just replaced a 5 ton Lennox installed in 1992 with a 5 ton Goodman #GSC130601. The new unit doesn't do the job. It was set at 74 degrees during the night and the unit reached 74. Then we set the unit at 77 degrees for daytime use. The unit has been running all day and the indoor temp. is now up to 81 degrees. This never happened with our old Lennox, it maintained 77 degrees all day and during certain times, when entertaining, we would set it at 72 degrees with no problem. Replacing the Lennox was a mistake. It blew a fan motor and we decided to replace it because of its age and our installer's recommendation. We have rental property with Goodman units and have received several complaints from tenants about the heat in their apartments. Now I see that the complaints were justified. Very unhappy and intend to contact installer Monday.

On 06 March 2009 Reliable Home Comfort, installed me Goodman A/C in the leaky condenser. On 04.08.2010 RHC has reinstalled me a new unit A/C # as above in which again a leaky condenser. Then RHC refused further repairs and went out of business. Throughout this period until today the Goodman A/C was not working. On 09/06/2015 Ryno contact with you and it turned out that replacement warranty will be more expensive than the new A/C. RAYNO me a new Guardian A/C has installed for what I paid. I'm on a faulty Goodman A/C lost only the money. I have a garage broken air conditioner and your guarantee for him. I am the unhappy and feel cheated, and the neighbors ask what a horrible business this Goodman. Please return the confirmation e-mail. Goodman does not respond to complaints. Maybe Goodman my complaint from you adopt.

Our original heat pump stopped working after 20 years so we decided to go with this brand. Huge mistake. The motor has gone out twice including last night at midnight. The therm has gone out 3 times. In 5 years this piece of junk has been repaired and or serviced 7 times. We will never buy this brand again. We are in the south in July. IT IS HOT.

After going back and forth with Goodman, they decided to cover the compressors with the lifetime warranty. This however doesn't change the quality of the products. Two compressors and the units are only 11 years old. Just labor and R22 @ $50 a pound still isn't a cheap fix.

I own and operate a Heating and cooling Company. We sell exclusively Goodman Amana. Yes there are failures at time the largest percent of these failures are caused by the HomeOwner/And a previous poor Mechanical Duct installation. I had a call back and found the system freezed up. Due to Dirty filters closed vents in rooms not being used. This causes stress on all components. Restricted air flow causes High pressure Heat on motors. Poor pre-existing Duct work gets undetected.

In 2008, I had my AC/Heating system replaced. It was a full replacement outside unit, inside unit, lines and duct work. A week later the coil outside needed repair because of a leak. From 2008 to 2014, the cooling system need to be recharged twice a year during the summer. In August 2014, compressor (#1) failed and was replaced. In March of 2015 the coil for the inside unit need to be replaced because it had a leak and couldn't be repaired.

On 9/16/11 I bought a goodman heat pump serial #**. My installer installed. After installing he got on my computer and registered for the warranty. I watched him do this. Funny that less than four years later I needed warranty work and your site says it wasn't registered. That is incorrect. I have bought 5 goodman units in the last 8 or 9 years as I flip houses. This is one I put on my personal house and you're denying my warranty. Please contact me on this matter **. I will be buying more units in the future and would like to continue using goodman if and when this matter is corrected. Thank you.

Over the last 3 years I have bought 4 units from Goodman. 2 units failed in the first year and a half. 2nd unit took 27 days to get replacement parts. I called over and over same story. "We have the parts sir." "But why can't I get them?" I call the service company and get "Oh they tell us they're not available." This is a joke. I'll never buy another Goodman unit again. I don't blame the ac company for this. I blame Goodman as I asked over and over to get parts shipped to me. I provided serial numbers, date of purchase and still nothing. I'm done with them.

Goodman has 5 year warranty. One of the weakest in the industry. The compressor was a piece of junk from day one. Very unreliable product. Lower than builder's grade.

Had the unit installed about a month ago...now it's not working. Is this only the beginning? Seems like Goodman quality does not stand up to the competition. Lots of reviews gives them a very poor rating. Hope I didn't make a very huge mistake! Very upset customer.

Recently bought a home from a popular bullet in my city. Love everything about my new home BUT the furnace and air conditioner (both Goodman). I'll be honest the disappointment and disbelief that a new unit could have so much trouble in the first few years is just insane! I'm on the board for my neighborhood H.O.A., and I'm one of MANY that has had very very similar problems. Sure the builder cut cost by installing cheaper system in 89 homes in my area! The local heat and air company that installed it per builder has the greatest reviews all over the network and BBB! They have been very very helpful and cutting down repair cost because they feel sorry!

So I was diagnosed with cancer in 2009 and we had wall unit AC so my dad wanted me to be comfortable so he bought us a central goodman unit. Well it's 2015 and twice in 2 weeks it's done. During 2 major heat waves??? Who do I contact to file a complaint?

Had a Goodman AC unit installed less than 5 years ago, I have to call them back two or more times a year because the unit does not properly cool in the summer and freezes up in the winter. I have ask the installer Tropical Heating & Cooling in Lynchburg, VA to please replace this unit because I feel like I received a bad unit, the thing should run better than it does and I should not have to worry about having things replaced on a unit that is not even 5 years old. Does the manufacturer care?

I'm a lic a/c contractor in Florida. Sold many many systems for over a decade. I stopped selling this product or Amana which is a Goodman air handler with a Amana sticker. They have become a nightmare for me and my customers. Since 08 I can not believe how many leaking coils and replacement coils with same problem a year later. They used to make a decent affordable reliable unit. They have made for many upset customers with constant breakdowns and costly repairs. They are now owned by I believe a Chinese company and like everything from China is pure **. A good warranty is their selling point but when a leaking coil cost 800 in labor and gas and goes bad year after year it means nothing. Don't let any contractor talk you into it. It's cheaper for a reason. Decade old contractor that now wouldn't put a goodman a/c in my enemy's house. Unreliable cheap Chinese crap. Buy American.

First off let's all keep in mind that a HVAC system doesn't move around (it's not a car or a truck); it doesn't sit atop an old bridge with vehicular traffic jostling the equipment or anything like that. A heating and A/C system sits in place, half indoors sheltered from wind and rain, sun, heat and snow... Now: Five years ago I was convinced to have a GOODMAN HEATING & COOLING system put into my home to replace a 30+ year old system that STILL ran like a champ. (Old coolant system; no longer making a now-outlawed version of coolant for refrigeration units.) Goodman is rock solid. Goodman is American Made! (Woo-hoo!!!) Their value is that you're paying for the quality and workmanship built into the product rather than for company advertising like the name brands yadah, yadah.

I bought a new heat pump package unit. A 5 Ton 16 seer unit in Aug. 2009 from AC Wholesalers in Fl. It was installed on the roof in Oct. In Jan. the unit quit working. The heat strips came on and my electric bill was $600.00 for Jan. The reversing valve developed a leak that couldn't be repairs. Lost all freon and was down for a month. Two months later the cond. fan motor went out. Bought a new one out of pocket to save on down time. Fall of 2010 unit quit again. Out of freon. Two lines had rubbed together causing a leak. This was repaired, more freon. Spring of 2011 unit quit again. Checked and the compressor was locked up. Had to have the comp. dryer, filter, accumulator removed, the whole system flushed and cleaned several times. The unit was down from June to the last of September waiting on parts. More freon.

Purchased a Goodman AC Unit for my primary residence in 2010 and it broke 47 months later. I had to replace coil in 2014, and repairman is telling me I have to replace it again for another $1300 as it is leaking. I have spent $2033.95 so far and to replace coil again I will have to spend a total of $3,333.95 for a unit that is 4 years 3 months old. AC repair installer who sold the Goodman to me (Contemporary Air) said I should just dump this Goodman and buy a Trane since this is system may just need new coils after new coils.

I purchased a new Goodman Air handler for A/C and heat several years ago. I will never do so again. They use very deceptive practices regarding their warranty, and their "customer service" is non-existence. I would have been better off sending money to the Nigerian Prince.

I purchased an HVAC system in 2013, which broke before it was even 2 years old! The repairman mentioned that he had to completely refill the refrigerant because it had all leaked out. He said that it leaked out because the unit's factory weld joint was faulty, causing the refrigerant to leak out. He mentioned that this absolutely should not happen to a system that is this new. He mentioned that I should contact Goodman for reimbursement.

I have read all the complaints about Goodman units leaks in coils in reversing valves. Well it is true. Here is what I have found out. It is all units that do this. This is why all parts are made in China. That is first problem. Next all units run on 410a a very high pressure. Thanks to the government there are no more 22 units to buy. So it does suck that yes you have a parts warranty labor is not covered. So all I can say is it sucks. I have my own heating and cooling company. I do I have to deal with this daily so it does not matter what hvac equipment you put in your home it will have problems.

We have had problems in the past where I had to report to BBB. I am so disappointed in our unit. The past issue was resolved but now we are uncomfortably warm. I called our AC tech on May 8 and told him we were having issues, the vents were not blowing. I turned the unit off for about an hour and a half and turned it back on and it started blowing cool air again. Then on Sunday, May 10 it went out again. The AC guy, **, came out on Monday. Tubes/coils going into the unit were frozen over, and in attic was frozen over. He chipped and melted with running heat and now it is working again. He said the motor may be going bad, but he got it working again. Charged us $89 which I believe was a good price. But tonight, May 15, we are very uncomfortable with the unit set on 74.

In 2010 I purchased a Goodman air conditioner for close to 3,000.00. I go back and forth between residences. In April of this year, I arrived to a very hot condo. I called the company who sold me the unit (C&C Heating and Cooling). They came out twice and told me it was a faulty coil and the freon was freezing up. I am retired and cannot afford to be paying service and parts for something I should not have to do. I had to pay $250.00 for service, part and freon. I called your company and was told to contact you when the service was complete. I have all the invoices. The reason for this email and that I don't think I should have to pay for a unit to be repaired that is less than 5 years old. Hope to hear from you soon, thank you.

Subject : Goodman Gas Furnace / Model GMS90703BXA / Ser. No. 0603057665 / Installed Sept. 2006. Problem Flame Roll over due to "Hole" in Heat Exchanger (still under warranty). Was told repair cost would be $$128.00 Serv. call + $800.00 labor +$150.00 Frt!! Repair cost too high, went out to Carter Lumber in Toledo and purchased a "NEW" furnace for "LESS" than the repair cost!! The location was at my rental property and all installations are done by me. So sad because I have four more Goodman Furnaces at different locations and if I have another bad experience I will have to buy a different brand.

I have a Goodman heat pump that is less than 4 years old but has had many problems in that short span of time. I'm already aggravated that I'm sitting in the heat with no relief, but what really makes my blood boil is the way I was treated by Goodmans customer service. My air conditioner is out AGAIN and I'm sick of paying all the service fees associated with keeping it running. My compressor has now gone bad so even though the part warranty will replace it, I'm out the $1400 it cost for labor. I feel like they should absorb those cost since they sold me a defective unit that won't stay in operation more than a couple months at a time.

The serviceman came out and told me that the coil had went out. It was installed 7/14/2009. I paid for the extra warranty on parts and labor. Well I have to wait on this so called Goodman Manufacturing. To ship a replacement for the coil which could more than a week. I gave them a call at consumer affairs and they told me I could pay 600.00 to get it ship faster if I wanted to or just wait. Poor service. They just do not care.

I've never had so many problems with a furnace in my life. I have a Goodman furnace with a Goodman heat pump. I think it was a real shabby install. Even though the problems may all be related to his install, he wants paid for the service call plus mileage each time. His business is in Miles City, Montana, that is 75 miles from here. I think they should have to replace the heat pump because of the many times it has cycled trying to start. It should be worn out by now. The last time they put in the wrong freon. I wonder what damage it is doing to the rest of the appliances. Every time it cycles it draws current away from my well pump, refrigerator, etc.

Our Goodman unit was installed 06-27-2009 by this shoddy company, at the time we were not aware of their reputation. At the same time we had another unit installed, at a second home we own, by the same company. When we had problems with the second unit after installation, we found out they were not honest in their dealings. We were told the Goodman units had 10 yr warranties, today we found out we only had 5 yr warranties. We were not told upon installation of either unit to register the Goodmans. Of course we cannot register them now.

In 2009, nearing the finish line of my post-Hurricane Katrina rebuild, I had two new Amana HVAC heat pumps installed. Less than 2 years later, one started malfunctioning and I was told the coils had a leak. Second opinion said no, but the problem persisted as the coolant apparently did leak out over time. Last year, the coils on the downstairs unit appeared to have a leak. I have a parts warranty but the labor runs between $800-$1000 per unit. I called Amana, unaware that this was a common problem, and the customer service rep could just have well sent me a picture of her middle finger with the attitude and complete lack of concern she showed. I guess the volume of complaints had her on edge.

Last year, it was not quite 5 years old, had to replace the copper coils and that was costly. This year some value in the outside unit is broken. They can't get to it to fix it and all the refrigerant that they put in last year that I paid for has escaped, so the options are get a whole new outside unit for $2,500 or replace the valve and put in new refrigerant for a thousand dollars. It's like the money pit Goodman every year.

We built a new house and the builder installed an Amana heat pump through one of his subcontractors. The Amana contractor/installer did not register the product, nor were we advised that registration on our part was required. We have all documentation of the purchase. A part in the heat pump failed and Amana (Goodman Manufacturing) would NOT stand by the warranty, because we had not formally registered the product with them. Amana (Goodman Manufacturing) would not accept the paid invoices to the builder as proof of purchase. This is very shabby business practice and the manufacturer's way of legally not honoring the warranty. I contacted Julicia ** at Amana (Goodman Manufacturing), and she was rigid/inflexible re: my issue.

I am not happy with the Goodman A/C that was purchased in December 2009 and was installed on December 26, 2009. I have had nothing but problems with the unit and I purchased the 10 - 10 - 10 year warranty on the unit. Even though you have the warranty, the refrigerant is not covered and you are responsible for adding it - also you have to pay the service calls to get the unit checked. On 6-22-2010 the compressor went out and a new one was installed. On 8-9-11 the blower motor went out and was replaced. On 6-3-2014 the evaporator coil had to be replaced. On 2-23-15 the condenser coil was leaking and has to be replaced - found out to get a new condenser coil would be 7-14 days, because there was not one in the state of Florida. I would not recommend the purchase of a Goodman Unit of any kind. Our a/c company Star Air Conditioning & Heating in Kissimmee, Florida has been excellent and have done everything they can to be of service.

I bought a Goodman Heat pump last year. Already I have had 2 leaks and had a contractor come out to fix the fan because it will cut off.. The fan runs all the time.. Will not hold freon and Goodman will not replace the unit. I have had nothing but trouble with this Goodman heat pump.. I will not... or will not recommend one to anyone.. I feel like telling them to come and get it and just buy me another unit made buy someone else.The unit is less than a year old.

We bought a Goodman GMV95 2 stage gas fired unit warm air furnace about 5-6 years ago. Supposedly "top of the line" and would last. Last night it stopped working and now has a burnt spot in the circuit board and gas valve is stuck (so no heat). Despite being within the 10 year warranty it is not covered by their warranty because it didn't get registered. Guy was a real ** on the phone. Warning all potential customers - AVOID this company.

I just had these 2 units put in in October. They have been repaired at least 4 or 6 times. Even had a special tech out here. When the temp gets below 35 all it does is run for hours (I have it set for only 65). It keeps blowing ice cold air... They tell me this is correct??? Because it is defrosting? It should do this for a 60 to 180 seconds ok, but it does it for 10 or 15 min. Every 45 min or so and the air is barely warm when it is not ice cold. My unit has been running non stop since I got up this morning 4:30 am... It is now 9:45 am and it won't pass 64 degrees. I just had my home sided, metal roof, replacement windows so no issues there.

All HVAC manufactures give a 5-year out of the box & home owner needs to go online for the extended 5-yr within 60 days. I'm a service tech/installer, I have noticed Goodman getting better in the past 5 years. Also it depends on the installer and company.

BEWARE!!! I bought a Amana unit that is made by Goodman in mid 2007. Their unit break down every 6 to 8 months. Although the parts are under warranty you are stuck pay labor. Now my unit has cost me well over 1500.00 in labor cost and 3 times for the same part. I have sent in everything they have ask for, only to call 3 or 4 weeks later after no response "FROM A MICHELLE ** IN CONSUMER AFFAIRS DEPT". I called only to be told that they can't find my info that I sent and would have Michelle call first thing in the morning. Well 2 days later, still no call and also they're telling that my unit that has been repaired in the past under my name is now all of a sudden under someone else's name in another state? I have been told by professional techs and companies that they hear this a lot from this company. So here I sit again with a broken unit, it was 19 degrees this morning and we have no heat. All I want is for this company to make things right!

Purchased a Goodman furnace in January 2010 from a building supply company in Steinbach which is about 20 mins out of Winnipeg. I liked the fact that Goodman was offering a 10 year warranty on the parts and 10 year full replacement. We have had nothing but issues with the unit every winter and always seems to be the same issues - a circuit board, sensors, condensation build up and the motor. I had their Goodman account manager in my home last year after I said I wanted the unit out of our house, was told he was going speak to his superior to make sure I was satisfied Toronto and get back to me, that never happened. I never write reviews about products but the word needs to get out that the furnace is not reliable. If you live in area which only requires your furnace periodically then maybe it's fine but not in a Canadian climate.

I have been working In the Air conditioning installation and repair business for 25 years. I originally lived in N.J and install thousands of Goodman systems, they were inexpensive and very reliable. Approximately 10 years ago the Company has significantly declined. As a contractor I no longer sell Goodman to my customers unless they specifically ask for it. I explain, Goodman does not stand by its product or its warranty. Parts which should be in stock, take weeks if not several weeks to procure. Systems at initial start up neglect to work and require new parts. I have personally installed systems which upon start up I find the compressor would not work, nor could be fixed. I have also witnessed the manufacturer delay, disregard, and intentionally abandon their own warranty in an effort to not produce parts and or labor to satisfy their warranty commitment. I have lost customers due to their products, employee incompetence (neglecting to order parts repeatedly). The only way I sell a Goodman system nowadays is if the customer signs a hold harmless agreement, where they obtain documentation of why I did not want to sell this system.

In 2007 we had a new Goodman 4 ton 15 SEER heat pump installed in our home. Nothing but problems since. Much review was done before purchase to make sure size was appropriate for home, etc. Never really feels like it's heating or cooling properly. Numerous times per year it has required repair, run capacitor, defrost control board, blower motor, bad txv (whatever that is), bad reversing valve. Last week started making awful noise while running. Repairman said it needs new fan. And last night it started throwing the breaker at the heat pump. So tired of this piece of crap, would not recommend.

I bought a Goodman 5 ton unit when my trade XLR 2.0 went out, dropped electric bill by 100.00 dollars. That was great but I keep having to add freon each year. No one can find a leak. The installer didn't refisted the unit when he installed it nor told me I needed to so. I only got a 5 year warranty, which Goodman would not help with even though I wasn't making a claim just trying to get 10 year warranty. Prior to finding out about warranty screw up I purchased a Brother 5 ton unit for the hobby shop and game room. Only problem with it was it kept tripping the breaker.

When I bought the goodman furnace I was told it had a 10 year warranty. It broke down several times (circuit board) in the first two years and was repaired under warranty. After 7 years it broke down and I was informed that unless I had gone online and registered it, the warranty was only 5 years. Nobody told me about this, sounds like a scam!

I have an Amana furnace that just had the heat exchanger fail. It was letting life threatening amounts of CO into our home. It was still under warranty. My HVAC contractor contacted the distributor who said the exchanger was no longer made but offered a replacement Goodman. I was advised by contractor to ask for an Amana because Goodman heat exchangers do not last in Propane service. I offered to pay any price difference. The distributor said he would have to call the factory and get back to me in 2 days. I advised him I was without heat at 18F. He said he would call back with an answer the next morning.

Every winter or summer I have major issues with my unit leaving me down for weeks and they don't care about an inconvenience to me or my family. It's 50 degrees in my house tonight and I had 2 professional companies look at my unit today and it needs a compressor - just to even get to run so they can find the other problem. I have called Goodman and they say I'll call you back and they never do and the ones I speak with say it's between you and the installer and we can't help you. This has been going on for four years now and it's bigger issues every year and the bad part is I have a ten year parts and labor warranty and they still won't replace it but take forever to get it approved to fix or get the parts needed and let's don't talk about the light bills. I have bought two new units by paying them.

We installed a 2008 model Goodman furnace in 2009. Last winter, we had a long, long cold streak and I had 6 different HVAC guys out to try to repair it. The last guy finally replaced the motherboard and it worked fine after that. Now, here we are in 2014 and the first cold spell of the winter and NO heat AGAIN!! Last year I had to spend $941. So far this year, $144. Plus last year we had to stay in a hotel for 4 nights because we couldn't get anyone to come and fix it due to the prolonged cold weather. Last year when we tried to file a warranty claim for the control board we were informed that because we didn't call them when the furnace was installed, our warranty ended after just 5 years! What a crock! NEVER, NEVER TAKE A CHANCE WITH THIS CRAPPY FURNACE!! Buyer beware!!!! SAVE YOUR HARD EARNED MONEY!!!

WE had the unit installed # GMH95GCH95GCH9. This is about 5 years ago. At first it ran fine then one day it quit. The installer had me look for the red light, throw the little hole in the top center part of the unit. The light was blinking and he wanted to know the pattern. All it did was a steady blink. Then we turned off the power and turned it on and the furnace worked. We have been doing this for a couple of years. It is the only way we can heat the house. Is there anybody in Beaverton who could make this unit run like it should?

Model ARUF049-00a-113, serial #0511041539 installed in new home in 2004 by Arnold Air Conditioning, Vero Beach, FL. Took possession of home 2/28/2006. On 1-11-2008 replaced coils (leaking) & paid $399.00 labor install & installed by Arnold air Conditioning. On 6/04/2012 replaced leading coils & paid $399.00 to replace Colkitt installed. On 10-14-2014 replaced leading coils and paid $399.00 labor to install & Colkitt installed. We request a complete inside system and our repairs $1,197.00. This is the worst system as far as repairs to the coils.

I am an Hvac contractor and technician with over 20 years experience. I have installed well over 1,000 pieces of Goodman equipment over that time. I service all brands of heating and cooling equipment. I can honestly say that Goodman has no more issues with break downs or leaks than the others. As a matter of fact there are some of the major players that have much higher failure rates. The key to any heating and cooling system working properly is the initial sizing, matching, ducting, return and installation. I have experienced a very low failure rate on coils both indoor and outdoor and can count on one hand the number of compressor failures I have had on units I installed. The Goodman equipment comes with a 5 year warranty but once each individual piece is registered at www.goodmanmfg.com, after install the parts warranties are increased to 10 years free of charge from Goodman.

Brand new system has had problems from the start. Multiple repairs have been attempted to remedy an unacceptable noise. Still sounds like a washing machine on spin cycle, which everyone agrees is unacceptable, but nobody can diagnose or fix. Further, the unit leaks a rusty fluid into the pan, and there is condensation/corrosion in the 'supply plenum' which the installer said 'should never leak'.

Wish I had listened to my son who said not to buy a Goodman but I purchased it from someone I knew. Everything in all these reviews are my story. It's loud, my electric bill is outrageous, freon went out twice, a part had to be replaced...the fan stopped. Right after repairman left, it stopped again. It never cools down in here and it has been over 100 for weeks. Today it is very hot and the fan stopped again! Ours is just five years old and been repaired several times. Fortunately we have the home buyers protection plan and only pay $65.00 for service but it may be time for them to buy us a new one, that $65.00 is adding up!

I purchased a Goodman central air conditioner in 2009. Since that purchase I have had to change the inside coils within 4 yrs and numerous service calls. Last year June of 2013, there was a leak on the inside coils and it cost me 400.00 labor and prior to that I spent 350.00 to diagnose the problem. Now it is Sept 2014, the air compressor locked up and failed, now the warranty expired in 5 yrs. I am looking at a replacement cost of at least 1400.00, but Goodman honored the warranty because it was expired by 2 days. Next week Sept 15 the coils in the unit leaked, the technicians tried to repaired it but could not. I had to purchase a new unit for 1450.00

We had a Goodman heat pump installed less than 5 years ago and it has been nothing but problems since. We have had to have numerous parts replaced, coolant, motor, fan....... The list goes on and on. As I write this our house is 90 degrees (typical August in NC) and we've been without AC since yesterday. The whole blower is gone now. I've never heard anything good about these units and anybody who buys one will likely get ripped off. Our electric bill has nearly doubled in the winters since we've had this thing and increased in the summer months also. It runs constantly but can never seem to keep up even though it's the same size as the one we replaced....... which by the way was a Rheem that lasted 17 years with maybe 2 service calls the whole time.

My unit is less than 5 years old, we are on our 3rd Evaporator Coil and have also replaced the Capacitor. All of this has cost me well over $1000.00 in labor and coolant. Sure the part is under warranty, but it's a POS that they won't stand behind. What's worse is their lack of concern. Bottom line: Product and Customer Service are awful. DO NOT BUY GOODMAN Mfg products.

Model #SSX140181AC, Serial #0805633255. Condenser unit leaks refrigerant, has since installation - needs periodic recharge. Waiting for repair/replacement, and waiting, and still waiting. Avoid the Goodman name at all cost!

This heat pump was installed when my new house was built in May 2010. In January 2011 it required piston replacement when it stopped heating the home. Then in June 2012 it required a replacement of the indoor evaporator coil when it stopped producing A/C. Then in June 2014 it required replacement of the outdoor evaporator coil when it stopped producing A/C. So in the first 4 years, it has required 3 major repairs. Sure, Goodman provides a 5-year warranty on all parts. But my most recent repair still cost over $1,000 for the labor and refrigerant. (The refrigerant is NOT included in the warranty, and that alone cost more than $600 this time.) I complained to Goodman, who told me I should have paid for the additional labor warranty as well. I suppose if you insist on buying a Goodman heat pump, then I would recommend the full labor warranty. But any person with half a brain should simply choose a heat pump from a company that is NOT widely recognized as the worst in the business (seriously, check any 3rd party review site). I will never be a Goodman customer again.

Just about every year, I have a breakdown or part failure in my Goodman 4.0 ton 15 seer AC unit. I had replaced my old unit for better efficiency, and to add more tonnage because I wanted to cool my FL room. My old unit was installed with the house in the early 80's and the only thing I ever did was clean out the outside unit and hosed off the coils. My old unit was basically maintenance free and in working order the day I pulled it out. However the Goodman unit installed in 2007 had a stinky odor from the day it was installed and still has funny odors to this day, 7 years later. My installer called it dirty sock syndrome.

All I can say is, I had a York system that was 20+ yrs. old, and the original condenser fan. And my new Goodman unit has a condenser fan that is louder than my old unit. Maybe Goodman needs to put more $ and effort into research and development. If I had known, would never have bought a Goodman.

I have yet another Goodman Mfg residential unit that has failed. I am sorry to see that I am not alone. Everyone should refer to this web site before purchasing any major appliance. I purchased a new, worry-free home in 2008. My first problem occurred in the 4th year of being in the house and every year since then. Every year it was the same problem. There is a leak. All the Freon would leak out and have to be refilled. Parts were also changed but the problem still is happening. By the winter months, all the Freon would have drained and my electric bills were doubling every month. I am disabled with 2 kids, on a very tight budget, so this was actually taking food out of our mouths.

I bought a new house and since day nor the heater smelled like aluminum odor, hot metal odor or hot burning metallic odor. Now when the ac is on we smell the same hot lighter odor and warm air come out of registers instead of clean cool air. Goodman after several months of complaint fireplace furnace. Nothing changed. Odor still here. Installer telling us load calc is correct and right size of furnace installed. Is the odor caused by heat exchanger getting hot due to size or the system is defective?

Our development, Buckhaven built by Bill Clark homes installed Goodman Air Conditioners. It has been a problem since we moved in. Last year, a new coil was installed, covered by warranty. This year, coil failed. $800 for freon and to install a new coil. This air conditioner is a piece of junk. Do not buy it. I also do not know if I should pay $800 and have it fail again or buy a decent air conditioner which works.

Purchased unit Sept 2012. On 05/06/2014, was informed the compressor is bad. Parts is under warranty but the 715.00 in labor is not. Didn't even make it 2 years, the least they could do is cover the labor.

3 year old unit replaced inducer today, free part under warranty. Labor $146.00. Trip Charge $75.00. I live less than 3 blocks from their office. Tech said this new inducer is not covered by 10 year warranty but a 1 year. Not feeling good about this unit any longer. I found the part online for $74.00. Would have been better off installing it myself. Warranty is just a method of getting back in your wallet.

We have 2 three-yr-old air conditioning systems. On 8/23, one unit stopped working. We called for service hoping to get the system up & running without paying a lot of money & since the unit is still fairly new, we prayed that parts would still be covered under the manufacture. "No such luck". We were told that we had to replace an E-Z trap, $177.00, a Safety T, $199.00. We were charged for a tune up $155.00, a diagnostic fee $99.00, an Indoor Coil (still covered under warranty) but with labor & other charges, it cost $809.00, a Coolant R-410A $69.00. The other system made an extremely loud noise while running so we had them to check that system as well and were told it needed a condenser fan motor, $209.00.

Goodman 2 Ton 13 Seer A/C unit and compressor: Bought a unit in 2009 - every year had to have them come and do something because it either did not heat or did not cool. Bought it for $2,355. In 2012 I ended up with bills over $2,400 in repairs. Whatever went wrong was NEVER a warrantied part. Watched them fix the air handler and saw the most flimsy wires ever which I was told would "burn out" every so often. Last couple of years, the compressor seemed to be rather noisy. Filed a complaint and now I am getting nowhere because the installer and manufacturer keep blaming the other person. IF neither accepts responsibility, then I hope to go the the media to have this resolved. Heard there is a lawsuit against Goodman Mfg. I'd like to have a decent unit put in. Tired of the expense. Have a 10-year warranty and it didn't last 4 years before I had bills that added up to a new unit plus more... Go to another manufacturer.

After having a Goodman furnace installed in my home 7 years ago, I recently had to spend $1000 on repairs. The main blower wheel began to make noise and was found to have cracked welds where the fins attach to the end plate. While the Tech was there he noticed the Combustion Blower was also noisy and dragging. He thought it might last a little longer, but I elected to replace it then as well. Since the furnace was just out of warranty, the cost for the two parts was almost $800. I have seen other complaints regarding Goodman Furnaces and must agree, they are substandard. The initial cost was low, and the unit seems to be efficient, but long term durability is poor. I have heard others say Goodmans are fine for a home you don't intend to keep. Ditto That!

The repair person showed Me the blower motor unit had broken and had fell off. The repair person told Me the blower was out of balance and was defective from the factory. I contacted Goodman and they said there was nothing they could do. They lived up to parts replacement at a $20.00 fee but I feel out in the cold if this unit continues to fall apart. The labor is a killer.

On October 16, 2012 we were awakened by a terrible noise coming from our Goodman HVAC unit inside our 6-year-old Fischer condo. We found that the noise went away when we turned off the heat, which is not feasible when the weather has turned cold recently. Since we have been under a service agreement for the past 2 years with Rick's Heating and Cooling I had them come out and upon investigation it was determined that the noise was related to vibration in the extremely long line-set (approximately 106-110 feet) and DelMonde (the installation company) had paired the 3-ton outdoor heat pump with a 2-1/2 ton inside air handler. We have not been able to use the heat pump as the compressor is failing and the coil on the interior air handler has also failed. Therefore, we have been relying strictly on "emergency" heat and space heaters and keeping the thermostat low in an attempt to minimize our electric bills.

My rental property at ** Springfield, VA. Air Conditioner system was replaced by BK Tech contractor Sean ** at 43020 La Riva Dr Ashburn, VA 20148 on Aug 13, 2009 with a Goodman AC system. Last summer a refrigerant leak in the condenser was repaired under 1st yr warranty. This year again the condenser leaked and required replacing the condenser coil.

Our 2 Evap Coils from our central a/c (both units) had to be replaced due to poor manufacturing of the product. These central air condition units were brand new at the time of the purchase of our brand new home in 2006. We experienced the first problem with our second level in the Summer of AUGUST 2007. The second problem from the ending of August 2008 - August 2010. We are certain that based on the information that we obtain that the EVAP COIL should have been recalled by Goodman due poor labor or poor quality of materials. Not only ours but many others that purchased their new homes during 2005-2007 with Goodman A/c and experienced the same problem. I received this info. through several certified technicians in our region and also online (YOUTUBE.COM). Please feel free to contact us, if you need any additional information or have any questions. Thank you.

I purchased Air Handlers on 06/17/2009 from USHAC. I called them on 01/09/2010 because there was problem. I called Del Air and they stated the last A/C company turned a screw on the outside unit that let the coolant out. I paid $238.00 to fill up with coolant and tighten the screw. On 09/07/10, again the A/C was not working. I called Del Air and they found a leak in the coil on the air handler. This will cost $680.00 for labor. This should not happen to a unit that's 14 months old.

This is a defected product and Goodman should help, but they feel it's not their problem. They have a commercial that states Goodman products last and last. The consumer needs to be warned about this product and they should not be allowed to advertise false statements. I called numerous A/C companies and they all said this should not happen. Also, I contacted the local Goodman Mfg Co. where this was purchased and spoke to Jim **. He hung up on me.

My home is 3 years old. The heating/AC unit that came with the house has had to constantly be repaired, 4 times in the past 3 months!! Debris in the combustion motor has caused it to fail regularly. When I ask the repair man if something can be done to avoid it, I am told it has to do with the design of the unit! This is becoming quite costly to have repaired continuously and I am very concerned about a fire hazard!

We purchased a new 5 ton unit from W.H. Hearn Mechanical in Jacksonville, FL on 07-07-2003. On 05-28-04 they returned to our home because the unit had stopped cooling. At that time they replaced the compressor and said we had no labor warranty and charged us $450.00 to replace it. On 05-16-05 it stopped cooling again so we called A.T. Harris out and they said the unit was low on freon and recharged it. (We did not call Hearn back because they did not even warranty the unit for the first year as most do.) Again on 05-22-06 A. T. Harris had to return because once again the unit was not cooling. They recharged the unit again and said it was a little low on freon.

I have a cold house and my 81 yr old mother in law is cold with flu.

My two year old Goodman air conditioning system has already cost me $1313.53. Both the blower and the coil failed and had to be replaced. Don't buy the "best warranty in the business" story. You will have to pay for labor to fix or replace the equipment when it breaks.

Closed on a new home April 2000 with a new Goodman heat and air conditioning unit in place. In June of 2000 Freon had to be added. Also May 2002, Aug. 2004, June 2005, and Sept. 2006 Freon had to be added. Evaporator coil had to be replaced on May 2002 and June 2005. A relay switch was replaced in Aug 2004. In Dec 2006 compressor went out. Dec. 2006 emergency heating system would not shut off and over heated. Had to shut off at circuit box. Goodman says that the compressor is out of the five year warranty and on our back even though several independent heating and A/C contractors say that the constant low Freon has put stress on the compressor and shorten its life. Because of the emergency heating system over heating we are only able to run it when we are home and in the day time because of the fear of fire. We have paid for the Freon, labor, and service calls on all and the high cost of running the emergency system.

As I have called 4 times to give you the opportunity to come and inspect your unit, as well as attempted to obtain a Return Merchandise Authorization without success (as it was installed by a contractor, Keith **, I do not have the order number). I have photographed the unit, the damage to my wall & box, and will keep the unit for your inspection and pick up. As I am involved in litigation for a living, I was attempting to give you sufficient notice to be able to conduct your own investigation, as well as give you the opportunity to rectify the situation. Unfortunately, as the 4 individuals I reached out to advised it was against their policy to identify themselves, either by name or employee ID#, I was forced just leave another phone message. I did speak to a woman who seemed very helpful, and sympathized with the situation, as it involves a 92-year-old woman, with an 87 degree bedroom, although the temperature is 74 outside. Fortunately, we have windows to open. It is also fortunate that the melted siding, for the most part, is hidden by the new power box. Unfortunately, we need to replace the unit now, given the heat this time of year, and her frail health.

Hi, I have an issue about a product I have and I would like to know about what I can do about it. It all started when I had my home built in 2002. I have a Goodman heating and air unit installed new. Around $8000.00 for two units installed. We moved in the home at the end of Oct. 2002 and started using the heating unit for the first time in Dec. 2002. We started noticing in January our first month's heating bills were about $300.00. My wife was about to have our first child so we stayed with relatives through Jan. and only had the furnace on 50 degrees to keep the pipes from freezing. In Feb.. when we got the electric bill it was $640.00. I contacted the contractor who installed the unit. He came out and determined it had a defective part and changed it out, but the unit still blew out only slightly warm air. He said that was normal and that all Goodman products were like that. So we went on the rest of that winter freezing and paying the high bills.

We purchased a brand new home in 2000. This April, when we had the A/C unit serviced prior to the beginning of summer, the servicer found that our A/C unit was about to die. We went ahead and had the system replaced to the tune of $4500. On the replaced outdoor compressor was a sticker from Goodman Manufacturing that stated if the unit had to be replaced between 13 months to 60 months after initial installation, you could get a $400 rebate. All they needed was your original dated settlement papers, the copy of the new installation and a check for $20 to cover the processing fees.

Had the furnace installed by Allens Plumbing and Heating in 4/7/97. Since then they have been here for repairs in 01, 02, 03, 04 - 3 of the 4 times have been for the HSI module (hot surface igniter), the other time for fan control board. Had a 5yr. Warranty so the first was covered except for labor. Was told by Allens they replace these all the time in this make of furnace carries a box in the truck. They also said they put the furnace in, don't make them. They also said they could put in a different kind of HSI unit for about 500.00 but not sure that would work either. Allens gave me the name and number of the furnace manufacturer. I called them and the man I talked to said he has not heard of any other complaints about the HSI unit. Could be an installation problem, should have a second opinion. Costing more money.

My husband & I purchased a new "spec" house in Feb., 1996. Since the house was already built we had no say in any of the pre-existing appliances. The heater/Ac unit was the problem and my husband who has been an electrician all of his life (he is 53 now) & even I (a police investigator now on disability) believe this specific heater to have a design problem. That problem is that the fan affects the circuit board-when the fan comes on/off-it shakes the circuit board. England's Plumbing, Heating & Cooling made the original installation. We have filed in PA against them for installing and old and defective model heater. We also want to file with your commission against them. (Do I need to file another complaint form with you?)

Aug.1995 purchased a Goodman home furnace and air conditioner from Corbin Mechanical Romney, WV. who performed the installation. In Feb. 1997 the furnace went out. Was unable to get Corbin Mech. to repair furnace. Contacted James A. Stanley (advertised Factory repair service) to repair furnace. Furnace was found to have damaged heat exchanger and was replaced along with a cleaning of the furnace. A few weeks later furnace went out again. A second cleaning and second heat exchanger installed. I need to note at this time that the method of cleaning by Stanley was to disassemble furnace and clean with water. I was also basically forced to pay for duct work repairs I felt were not needed but was told by GOODMAN if repairs were not made warranty would be voided.