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Reviewed Sept. 1, 2023
New unit installed December 2018. Inside coil rusted and needed replacement after 28 months. (It's guaranteed for 24 months.) No concession by Trane. Now September 2023 outside coil goes bad, needs replacement plus gas leak. Now Freon needs replacement & new coil outside. Trane is now a piece of crap. Used to be top of the line. DO NOT BUY TRANE unless you want additional expenses every 2 years.
Reviewed Aug. 25, 2023
We have a Trane HVAC in our nine-year-old home. The motor on the inside unit went out on July 23. Our repair company diagnosed the issue on July 25 and ordered the motor. The estimated wait time was 8-16 days. It has been over a month and the motor has not been shipped. In fact, the company is not even sure they have one they can send. Supposed back up on their assembly line. What is bad about this Trane product is that because of its electrical assembly and configuration you cannot put a universal motor in the unit. We are stuck in 100+ degree August weather in the middle of Texas. NEVER BUY A TRANE!
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Reviewed Aug. 23, 2023
Feb 2021 had a Trane xr16 air con. & furnace installed. Mfg 2020. Today Aug. 23,2023. Control board on furnace replaced. Unit still not cooling as old Trane. Thermostat shows 1 temp house warmer.
Reviewed Aug. 19, 2023
I had a brand new $15,000 Trane unit installed in 2020. 3 years later, the supposedly most reliable brand of air conditioners blows the compressor and will cost me $2,700 to repair. How does this happen with a unit that should not have these problems this quickly. I live in Texas, so yeah I know it’s hot….but having this happen in the hottest time I’ve ever seen. My sister has an old 15 yr old bargain unit and it’s blowing cool air. Go figure! I feel robbed!
Reviewed Aug. 19, 2023
Today I am getting quotes to replace my 2 ton Trane model number 4TTB3024G1000A system because the coil malfunctioning. Prior to posting this review I twice sent Trane a plea stating that I was installed in July of 2023 a unit manufactured in 4/13. I asked for a concession to my service company in purchasing the parts. I received no reply. I also made Trane aware that since November of 2020, I was out of my home with the ac turned off due to medical issues. Even with my service contract company performing regular recommended maintenance this unit required repairs 4 other times. In other words, this Trane stopped plenty and $2000 to replace the condenser ensured that I will get off the Trane here.
Reviewed Aug. 11, 2023
I have been trying to get help with an issue for 8 months. I've sent countless emails and made over a dozen calls. My inside unit coil went bad and it was covered. The coil failure caused the Freon to leak out. The coil was covered since my unit wasn't even two years old. However, the Freon was not covered which makes no sense. The coil failure is why the Freon leaked out, but I paid $1,100 to replace the Freon in the new coils (that failed and caused the Freon to leak) which is a complete joke. I would not recommend a Trane system. $11k for the system and in two years I'm hit with $1,100 for something I should not have to pay for. There are other brands with much better warranty and customer service out there.
Reviewed Aug. 11, 2023
Don’t waste your money! This company use to be the best on the market and they decided to cut corners at the expense of the customers. Here’s what happen to us and thousands of other customers: We own a new construction home that was finished in 2018. The coils died on us within the 1st year and it was, luckily, covered under warranty. Well, it crapped out AGAIN. When I called and asked why my coil keeps dying they had no answers. I asked what my options are and they told me to just replace the coil. They explain the the new coil only had another 1 year warranty. So if it craps out a 3rd time, it’s $2200 again. We are looking to completely get rid of Trane altogether. We are not paying $2200 every couple years to replace a coil has been proven faulty.
Reviewed Aug. 10, 2023
Trane unit installed in April 2021. Compressor died in July 2023... Trane has 'shipped' the part - still waiting, it is delay after delay. Fixing the unit is over 3K... So many complaints on the internet - please do your research before considering buying a Trane. This is ridiculous that a $17,000 dollar unit breaks on you after 2 years and then it costs you another $3,000 to fix... Trane does not care that their product does not last, they lowered their warranty on compressor down to 2 years after several complaints and a class action law suit in California.
Reviewed Aug. 4, 2023
Our 5 year old high-end 5-Ton HVAC system has been inop for 5 weeks now with no end in sight! TRANE does not have the parts needed for the motherboard, and has not given us an ETA for the parts either. This is the second time in five years that the motherboard has gone out. They didn’t have the parts the first time either. It took several days to get the parts. Also, the thermostat has gone out and needed to be replaced three times! All this in the first five years! No reliability! I will never buy a TRANE HVAC system again and no, I do not recommend them!
Reviewed Aug. 3, 2023
My new Trane XV 18 heat pump cools well but has significant problems.
1. The sound dampening cover over the condenser fell off inside the outside unit. Trane replaced it with an inferior product. I just had the old cover removed and did not replace it. The unit is pretty quiet without the cover.
2. The aluminum spine fins circling. The outside unit were crumpled outward in three places, and the fins were crushed in several places. I have been told this is common with train heat pumps because the aluminum is so delicate.
3. Although this 18 SEER unit is replacing a two speed heat pump that was installed in 2006, my electric bill is still the same. I have been told that that is often the case where I live.
4. There is no corporate Trane customer support. When I called their number they told me two things. One, I had to deal with my local dealer only. Two, although Trane lists these dealers as authorized Trane installers on their website, they really are any dealers who pay them to be on their website. The fact that these dealers are listed on the website is no recommendation from Trane. Lucky for me, the dealer I selected from their webpage, is an honest and confident business.
5. I have been told that Trane repair parts are all back ordered. After I looked into my outside unit and found the sound dampener cover fallen apart and lying askew inside the unit, Trane replaced it with something else that was much cheaper. I wound up just removing the sound dampener altogether. I’ve heard stories of people going for weeks without any air conditioning because they’re waiting for a part from trane that never comes.
So all things considered, especially the cost, I would never buy another Trane heat pump again as long as I live.
Trane author review by ConsumerAffairs Research Team
Dating back to 1910, Trane has a long history of innovation in the heating and cooling industry. One of their founders invented the convector radiator in 1923, and in 1938 the company introduced the industry’s first hermetic, centrifugal refrigeration machine. Today, homes and businesses alike rely on Trane’s proven track record as an innovative company that provides reliable, energy efficient heating and cooling year-round.
Leader in green building technology: Trane custom designs green technology for businesses based on their building needs to ensure only the highest air quality for employees and their clients. Their systems are in some of the world’s finest and most popular buildings, including Toronto’s Skydome, Beijing’s World Trade Center complex and Washington D.C.’s Washington Monument.
Leader in home air quality: Trane’s whole-house air filtration systems are proven to remove up to 99.8 percent of all air allergens and particles inside your home. In addition, the Trane website features a resource center for consumers to learn about air quality and figure out which products will benefit their particular situation.
Specialization: Because they specialize in home air solutions, Trane is able to focus on the air solutions homes and businesses need. Their specialization has helped Trane achieve have over 1500 patents, making them a top innovator in the field of HVAC technology.
Testing videos: Watch videos from the testing facility on the Trane website to see just how far the Trane Reliability Engineers are willing and able to take their products.
Smart technology: Homeowners will appreciate the Nexia Home Intelligence when it’s connected with a Trane ComfortLink or ComfortLink II communicating control. This system allows homeowners to reduce their energy consumption by controlling their air conditioning systems remotely.
Trane Company Information
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- United States
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