Trane Reviews

New unit installed December 2018. Inside coil rusted and needed replacement after 28 months. (It's guaranteed for 24 months.) No concession by Trane. Now September 2023 outside coil goes bad, needs replacement plus gas leak. Now Freon needs replacement & new coil outside. Trane is now a piece of crap. Used to be top of the line. DO NOT BUY TRANE unless you want additional expenses every 2 years.

We have a Trane HVAC in our nine-year-old home. The motor on the inside unit went out on July 23. Our repair company diagnosed the issue on July 25 and ordered the motor. The estimated wait time was 8-16 days. It has been over a month and the motor has not been shipped. In fact, the company is not even sure they have one they can send. Supposed back up on their assembly line. What is bad about this Trane product is that because of its electrical assembly and configuration you cannot put a universal motor in the unit. We are stuck in 100+ degree August weather in the middle of Texas. NEVER BUY A TRANE!

Feb 2021 had a Trane xr16 air con. & furnace installed. Mfg 2020. Today Aug. 23,2023. Control board on furnace replaced. Unit still not cooling as old Trane. Thermostat shows 1 temp house warmer.

I had a brand new $15,000 Trane unit installed in 2020. 3 years later, the supposedly most reliable brand of air conditioners blows the compressor and will cost me $2,700 to repair. How does this happen with a unit that should not have these problems this quickly. I live in Texas, so yeah I know it’s hot….but having this happen in the hottest time I’ve ever seen. My sister has an old 15 yr old bargain unit and it’s blowing cool air. Go figure! I feel robbed!

Today I am getting quotes to replace my 2 ton Trane model number 4TTB3024G1000A system because the coil malfunctioning. Prior to posting this review I twice sent Trane a plea stating that I was installed in July of 2023 a unit manufactured in 4/13. I asked for a concession to my service company in purchasing the parts. I received no reply. I also made Trane aware that since November of 2020, I was out of my home with the ac turned off due to medical issues. Even with my service contract company performing regular recommended maintenance this unit required repairs 4 other times. In other words, this Trane stopped plenty and $2000 to replace the condenser ensured that I will get off the Trane here.

I have been trying to get help with an issue for 8 months. I've sent countless emails and made over a dozen calls. My inside unit coil went bad and it was covered. The coil failure caused the Freon to leak out. The coil was covered since my unit wasn't even two years old. However, the Freon was not covered which makes no sense. The coil failure is why the Freon leaked out, but I paid $1,100 to replace the Freon in the new coils (that failed and caused the Freon to leak) which is a complete joke. I would not recommend a Trane system. $11k for the system and in two years I'm hit with $1,100 for something I should not have to pay for. There are other brands with much better warranty and customer service out there.

Don’t waste your money! This company use to be the best on the market and they decided to cut corners at the expense of the customers. Here’s what happen to us and thousands of other customers: We own a new construction home that was finished in 2018. The coils died on us within the 1st year and it was, luckily, covered under warranty. Well, it crapped out AGAIN. When I called and asked why my coil keeps dying they had no answers. I asked what my options are and they told me to just replace the coil. They explain the the new coil only had another 1 year warranty. So if it craps out a 3rd time, it’s $2200 again. We are looking to completely get rid of Trane altogether. We are not paying $2200 every couple years to replace a coil has been proven faulty.

Trane unit installed in April 2021. Compressor died in July 2023... Trane has 'shipped' the part - still waiting, it is delay after delay. Fixing the unit is over 3K... So many complaints on the internet - please do your research before considering buying a Trane. This is ridiculous that a $17,000 dollar unit breaks on you after 2 years and then it costs you another $3,000 to fix... Trane does not care that their product does not last, they lowered their warranty on compressor down to 2 years after several complaints and a class action law suit in California.

Our 5 year old high-end 5-Ton HVAC system has been inop for 5 weeks now with no end in sight! TRANE does not have the parts needed for the motherboard, and has not given us an ETA for the parts either. This is the second time in five years that the motherboard has gone out. They didn’t have the parts the first time either. It took several days to get the parts. Also, the thermostat has gone out and needed to be replaced three times! All this in the first five years! No reliability! I will never buy a TRANE HVAC system again and no, I do not recommend them!

My new Trane XV 18 heat pump cools well but has significant problems.