Trane Reviews

Had a unit install in December 2024 the a/c unit is 4TTR, MFR Date September 2024. The unit worked fine until May 2026 that when I find out that the unit won't turn on. After calling several HVAC companies we found that there was a leak in the system. Upon doing further searching the HVAC company found that urine had caused a leak in one of the aluminum lines thus the warranty doesn't cover the part of which I wasn't aware of until I was told by the HVAC company. Why doesn't the unit have a sticker stating that pet urine will void the warranty and why doesn't the installer inform you of this when you purchase the unit. I now have to replace the entire unit for $5,000. Complete B.S. that should be a class action lawsuit against Trane and American Standard.

My brand-new unit has failed 4 times in 5 years (Coils, multiple sensors, and a cracked internal drain pan). This isn't just "bad luck"; it is a clear pattern of poor manufacturing and zero quality control. It is obvious that Trane failed to manage their production quality during the pandemic era, and now the customers are the ones paying the price for their lemons. What is worse is their complete lack of responsibility. When you call them, they hide behind their dealers. When the machine is clearly defective, they make it nearly impossible to get a corporate Rep to actually inspect the unit. They have the service history; they know this machine is a disaster. Yet, they choose to be irresponsible and leave the homeowner stranded with a "new" machine that requires annual repairs. Trane used to represent quality, but now they just represent overpriced junk and bureaucratic excuses. Unacceptable.

I’ve had so many problems with my Trane HVAC unit, I wouldn’t know where to begin. Let’s just say my hvac is 3 years old and before that I had a 1973 HVAC and never had a problem with it for the 15 years at my house. I was only replacing it because the furnace was from the 50s and getting a little unsafe however I will never understand how a part (like the compressor) fails yet you still have to pay the outrageous labor fee and I get it the hvac installer shouldn’t have to foot the bill however it should be like a vehicle with a warranty as you don’t have to pay the labor fees on something that should just work! I mean, at least 5-7 years right?

Pure crap! Short and simple, leaking coil on the compressor, and somehow the thermostat went bad after. 3 years, both just out of warranty. Avoid Trane like the Plague! Crap system! Buyer beware with Trane.

Back in December 2008, had to replace the original commercial York unit in the house. At that time, Trane had most efficient unit in the marketplace. Went with a 3 Ton Trane XL16i. After 17 years of trouble-free service went, it started to talking to us. The electrical consumption doubled due to the compressor and heat strips failing. Cost to repair was over $5000.00 so decided to replace it. Due to the rising electrical rates increasing due to the data centers being installed in our state, decided to go with their most energy efficient unit. Had 3 Ton 20 Seer Tru-Comfort unit installed by Stonemen HVAC who did an outstanding job.

We bought a Trane furnace from a Trane Comfort Specialist and they didn’t install it to Trane installation guidelines, which could void our warranty, depending on the claim. No one is accepting responsibility for this, so we have to pay more to have it installed properly! The Trane Comfort Specialist program is just a way to sell more Trane products and get perks, it doesn’t help the consumer.

Hello. I had a air conditioning unit under warranty. I’ve been without air for weeks. They do not have any form of operations that warrants expedited service for customers. If you have your air conditioning unit out for weeks good luck! I had this unit for 4 years and it was suppose to last longer. Part came defective.

Purchased XR14 heat pump, very expensive and a year and a half in, not working. TXV valves are junk, can’t get parts, everything is so expensive, even though we have a 10-year warranty. Hasn’t worked since October 2025, still waiting on parts. Very poor customer service. Opened a case with Trane, a month ago, still haven’t been assigned a case manager per phone call today, and they don’t know when one will be assigned.

This is an update to a posting that is currently marked as under review. Roughly 1.5 years after moving into a new home the heat on a system stopped working and it turned out a coil had broken and leaked out all the refrigerant. The coil was replaced, but unfortunately the new coil also leaked and they had to bring another new one. This was pretty disappointing on a new system.

Bought a brand new system for my house. Over $17K installed. Used it for one winter and now the heat pump will not work, it just short cycles. Yeah, Trane will cover whatever part is broken, but I have to come out of pocket $450 to have it installed because Trane will not release the part to me to self-install. What happened to RIGHT TO REPAIR. This is a racket.