Goodman Manufacturing Reviews

Bought new A/C unit in 2016, as of date I have spent more money repairing the unit than I did purchasing it. I Have replace the Freon 3 times, condenser coil, motor and now my evaporator coil needs replacing and more Freon again. I'm suppose to buy a labor contract to fix a BRAND NEW UNIT!!! REALLY???

The house I moved into had a Goodman AC installed. Fast forward to when I move in and the compressor blows. I called Goodman to ask about warranty information since the unit did not look very old. I was told that my unit was out of the warranty period and I would not get any help from Goodman unless I was able to locate information on when the unit was installed. After significant research from the previous owners and the owners before them, I was unable to locate any documentation.

Had this unit installed in August of 2012. Immediate problems the following day with a "broken wire" that made a horrendous noise. In May 2017, it stops working. Repairman says it needs freon. July stops working again. Repairman says there must be a leak and it's impossible to find them so he replaced the coil. Today, September 2, stops working again. Will be getting a new AC unit but you can bet it will NOT be a piece of junk Amana/mfg. by Goodman. Myself, I believe a AC unit should last more than five years, esp. when it doesn't run year round.

We purchased (2) 25 Ton Daikin HVAC Units. Goodman Distributors in Philadelphia sold them to our contractor / we bought them from the contractor. Both units arrived on July 11, 2017. 1 of the units worked for a few days. It is now over 40 days and still no sign of getting replacement parts for the unit. The management at Goodman Distributors is absolutely horrible. I cannot express how angry I am at the lack of customer service & no care or desire to fix the unit.

I bought my house in 2014 in South Florida. The house was brand new construction and very well built. It has all impact windows and doors, along with plenty of insulation. The biggest mistake however was that the builder installed a "GOODMAN" manufacturing HVAC system. The system is sized well within Florida code and worked fine the first year. However, the second year things quickly went downhill during the summer of 2016 when the condenser motor went out in the unit - only to be followed by the coils leaking 4 months later. As of this summer 2017 the unit has gone out again and was completely out for 2 WEEKS!!! I set the unit to 74 and it runs all day even though the house is 85 degrees inside.

Lennox is leading the industry but Goodman is just as good, but is a simpler machine. The problem is Goodman used to have less restrictions on who they deal to. Because of this, non-professionals have bought Goodman and installed them incorrectly. IT ALL COMES DOWN TO HOW IT'S INSTALLED!!! Pay the extra $$$ to go with a reputable company!!!

After I completed an earlier review, a "Goodman" supervisor contacted me by phone. We spoke, and after explaining the issue and my thoughts, the supervisor said she would get back me on extending the warranty on my new unit. A couple of hours later I received an email from the supervisor, with an attached copy of the corrected and updated warranty coverage. Fantastic customer response after what I believe was a fair complaint issue.

We purchased a Goodman Central Unit in 2012 - The unit has been nothing but trouble, it has become a money pit, last year we survived the summer with small window units, because the coolant would leak out after about 2 weeks. In my opinion this has got to be the worst central unit ever sold!

I had an Amana 2 ton hvac gas pack for 18 years, never had a problem, never cleaned, never serviced. The unit had to be replaced in 2006 and was a problem from day one! The unit would not cool like the old one, the unit was supposed the same as I had before. I spent $3,900.00 in repairs with everything in the unit being replaced, including the compressor. Goodman did not offer any help! They even called one service technician and said I wasn't happy with him, when the fact of the matter was he could not figure out what was wrong!

I built a new house in 2012-2013. 3 separate Daikin commercial grade split units were installed. The house was completed in August of 2013 when I moved in. I noticed, in February of 2014 the unit wasn't heating the rooms on 1 of the unit's zones. I called the installer and spent over $900 to fix it, the company refilled the freon which was empty and left. 6 months later in August, unit's not working again. Long story short second repair company after two three to four visits finally identify the problem with a Daikin tech rep to be the condenser coil in the outdoor unit and evaporator coil in one of the handling units.

I have read so many bad reviews and all I can say is I have been installing Goodman units since 2008 and have yet to have one fail. I would put a Goodman up against any brand. Dollar for dollar and dependability you can't beat it. I have had 2 units where ants made a home in the contactor, but that's the only times I have had to replace any, and I mean any part on a Goodman unit. Goodman also has a solid alum. Evap. Coil, nothing to rust out like other brands have a MILD steel end plates that after 10-15 years of service with it being wet from condensation will rust and cause the copper loops to have pinhole leaks that is impossible to fix.

I bought a Goodman 3 ton and in the winter it's not that good at producing heat and this summer just kicked off and the fan motor gave out. I barely use this central air unit and now the guy who installed it wanted to charge me 100 a pound and then he said I might not even be covered. This isn't cool at all! Thousands down the drain. Never again will I buy this junk!

Worked for Goodman a few years ago. Arrogant, paranoid upper management, inferior products, delusional opinion of their products. Think they are a higher quality than Carrier, Lennox, and Trans, who are the industry leaders.

I have purchased a Goodman heat pump there 3 years ago and it stopped working. The compressor went and have been trying to get it fixed. Have contacted the company many times and they will not replace the part. I know of someone else who has the same problem as I do. Will never deal with them again. There is a 10-year warranty on it and they will not fix it, it's been two years waiting.

GOODMAN R22 5 TON UNIT "JUNK UNIT" - Goodman is garbage. I just hit 5 years and during this time we replaced a compressor under the bull ** warranty and it still cost me $1000 between labor and freon. Now the coil leaked out all the freon. The owner of this junk company needs a visit... I bet you in his home he doesn't have this junk. My last unit was a Carrier and it never gave me a problem in 37 years of use... shame on this fool who owns this bad company. Do not believe any installer. This manufacturer makes junk!

I had a Goodman (GPG153609041AD) unit installed December 2010. Since then I have had to replace a draft motor, ignition board, and now the evaporator coil is leaking and needs to be replaced. All in I will spend more than $4,000 in repairs on a unit that cost me $6,800 to install! Goodman would not help. Given all comments online, the evaporator coil at least is a problem that has consistently come up. After speaking with customer service, they would not offer any help at all. I recommend that no one use Goodman units ever. I will replace mine as soon as I am able to do so.

I purchased the "extended warranty" through our local One Hour Heating and Air (now out of business). This covered a total replacement installation in 2009 of: a Furnace/Coil downstairs; heat pump/air handler unit upstairs; two outdoor units. Evaporator coil sprung a leak last week and I checked my warranty online and on the phone w/ Goodman and they confirmed my coverage for parts and labor. Called one of their authorized "Asure" techs and he came out and told me the coil wasn't covered.

Replaced old unit in 2008 with Amana 5 ton. So far replaced coil in upper unit (Which was supposed to be recalled 2 years after unit was installed. No contract by manufacturer). Replaced fan in upper unit twice, which is down again and replaced compressor three times in a row in order to get a good one along with valve motherboard and comfort control. All at my cost because company that installed unit went under and no contacts was made to me to let us know this unit isn't even 10 years old. Totally never buying a unit from Amana or Goodman again!

Our Amana heat pump started breaking down after 5 years. First it was a leak, then coil, condenser then the other coil and another 5-6 leaks repaired. All of these on separate occasions & all in an 8 month period. Customer service wasn't any help either! I will never purchase Goodman Mfg. brand in the future!

I purchased a Goodman heat pump GPH1360H41BC (sn: 1208655671) in 2012 from a local dealer by my AC tech. It worked ok at first except for low freon. This year I began having problems. First a capacitor, then the fan motor. A month later I was told the coil had a leak and tech replaced 5 lbs freon at $30/lb plus labor. I was quoted 11 lbs of freon at $30/lb plus 3 hrs labor for a total of about $900 for a new coil. Coil was under warranty but labor and freon isn't. Those are the biggest cost on the problem. Why should we have to pay for freon that escaped as a result of a faulty coil?

Amana package unit is not old. 2014 I think. Evaporator coil has had constant leaks. I've already had 3 prior service calls on this unit, the fan motor and now the compressor has gone bad. I wouldn't recommend it to anyone. It there was a zero or lower, that is what I would rate this unit.

I bought a 15 seer heat pump from Goodman Manufacturing. This is my worst mistake ever, less than 5 years evaporator coil started leaking out Freon. 2 pounds to start with, then 1 year later 5 pounds. Unless you like spending enormous amounts of money on Freon ($45 per pound), and $75 per hour labor, do not buy a goodman heat pump or air conditioner. The amount of rust around the evaporator coil is unbelievable. Their warranty is a ** warranty. The warranty is only as good as the product, and the product is only as good as the warranty. Please do some research and don’t buy goodman products. I thought it said made in America. It's made with defective parts, please look at all their negative reviews. I had a Rheem that lasted 31 years and a carrier 33 years.

Unit is barely 6 years old. Evaporator coil has a leak. Goodman said unit wasn't registered and I don't have a record that I registered online so it's my problem. I looked online and saw there was a class action lawsuit but it was dismissed? I've already had 2 prior service calls on this Goodman. I wouldn't recommend it to anyone.

I had my AC guy come over and he discovered a leaky coil, which is only 13 months old. After calling Goodman in Winter Haven FL they discovered this unit is out of stock across the country and on backorder? Now this seems a bit odd since apparently their coils go bad often. We have to sit and wait without AC in the Florida Sun for them to start manufacturing them and then ship to local warehouse. Maybe 2+ weeks I am being told.

AC replaced September 2013 with a brand new Amana/Goodman ASZC18. Four service calls in the last 3 1/2 years and $853 in repair charges. Evaporator coil failed this week after only 3 1/2 years causing refrigerant to leak. New evaporator coil is covered by warranty but not the $400 labor charge. I have since found out that this was a problem for the company on units sold between 2009 and 2011 and there is a class action lawsuit in progress. I bought my unit in 2013, so apparently this is still a problem.

People buy Amana thinking that it has the best warranty (10 year for units, lifetime for compressors) on the market. But like so many others, our home builders (in 2009) didn't give us any registration papers, or bother to register the product themselves... So the warranty is irrelevant after just 5 years. I thought this was an illegal practice, to require registration for promised warranty coverage, but turns out it's only illegal in California. Our AC unit failed promptly after first 5-year period expired, and the repairs have been costly. Never going to buy Amana/Goodman again, not unless they change this predatory warranty policy. This company's extended warranty is a sham and a hustle. I hope that someone with more time on their hands brings a class-action suit.

We bought a home in 2011. The home was built in 2008/2009 with a Goodman unit. No other person ever lived in our brand new home. Last year the nightmare started when we had a company to come out to replace a part. However we continue to have a bad odor coming from the air of the air condition that smelled like dirty socks. I had started getting bad sinus and my husband woke up with headache every morning. So we called to have the entire system check last week. The company found a lot of rust and molded inside the unit and a bad coil. Many of my neighbors have replaced the coils in their system as well. Needless to say we had to replace the entire system the next day (Friday, March 31, 2017). We now have a Carrier and clean air.

Brought a unit from Goodman on 3/7/17. Installed the unit for my customer on 3/9/17. On 3/11/17 they had to evacuate from their home because of the smell because the heat exchanger is bad. Also the children got sick and the parents got headaches and had them for 3 days. Goodman said they couldn't give us a new heater and the homeowner no longer wants this furnace in their home. They do not want no tech from Goodman at their home. They want to be reimbursed. The Manager Michael ** was the most unsympathetic person I dealt with in my life. Instead of just reimbursing the homeowner he is making it difficult for them. He wants us to pay a tech from Goodman to deem it bad when we purchase the unit not even a week ago.

I own several houses and have had several Goodman HVAC systems (mainly heat pumps) installed. It's turning out to be a nightmare; chickens are coming home to roost! It's the same thing on nearly all of them--- leaking coils! After reading all these other reviews I am very worried!

3 TON Amana AC cost $6875!!! (this is a small ac) The compressor went out after 2 years. Date of purchase 2/25/14. Date replaced 6/22/16. This is for a small footage upstairs split level - rarely used. It's warranted for 10 years - but I had to pay $850 labor to replace it. They replaced with a Goodman, which is supposedly same manufacturer. One year later - it has gone out. Maybe they will replace it... but this product is far inferior and as costly as the top of the line Trane, Carrier or American Standard. Extreme hassle to replace even though it's warranted.

Circuit board sensor controlling defrost cycle failed and parts were ordered on a Tuesday for expedited delivery. A week later parts had not arrived and all Goodman would tell the repair company was that it didn't ship until Thursday. They had no explanation of why there was a delay in shipping, they had no way of tracking the shipment, they couldn't even say how it was shipped. After 8 days, they simply didn't care when or if it arrived. Parts have been reordered, but Goodman is no longer on my list for replacement consideration.

I just purchased a Goodman 3 ton 16 seer packaged unit. 9-10-16. It is in a weekend home. The unit shut down after just two days. A local dealer (Mills AC) sent out a tech. He told me that he was 100% positive the circuit board had failed. New one was installed and unit still does not work. Now they want me to pay them to come out again and Goodman has weaseled out of their warranty. This by far the worst pile of junk I have ever purchased and the Goodman service is the worst and Mills AC has no clue as to what they are doing. AVOID GOODMAN, PURE JUNK!!!

In August of 2016 we had an A/C system failure, and decided to have a Goodman complete system with gas furnace installed. Not only was the overall cost much lower than some competitors, both A/C and heat have performed at a very high level from day one. Our home has less humidity, is comfortable, and we also enjoy the fan speed settings. The entire system is powerful and efficient, and we are looking forward to many years of comfort with it in our home.

I bought a Goodman M acvolt8/ 208/233 unit when I bought my module home Feb 2015. This came as a package deal. I have had to have a local authorized dealer out three times because the air conditioner will not work. Leak found at filter dryer and piston meter device. There is a clog in the system in the area of the clog. The unit was completely frozen. There was no Freon in the system. This system is LESS than two years old. The repairman also noted that the ductwork was not the proper size for the unit we have. I need to have the unit completely replaced and have the proper ductwork put in or I will continue to have this problem. Since the AC/HEATING unit came as a package deal through Taylor Made Homes and Destiny manufacturer I had no choice in what company they used.

I just got my furnace 2 years ago and the air went out, and now the furnace is not working. I am a senior citizen with 2 grandkids living with me. I am now using space heaters trying to keep the family warm during this cold time. We live in STL and I am willing to pay for the part but I don't see where you have the part in stock, B1282628S. What a Christmas! Can you help me?

So after reading good reviews and hearing good things about Goodman, I decided to fork out the money and pay to have a brand new Goodman heat pump packaged unit installed before winter gets here. Well needless to say that I'd much rather have my 13 year old unit back in. The HVAC service company installed a new 3-Ton Packed heat Pump in on the 23rd of November. It's been almost two weeks and already I'm very disappointed in this unit. Yes it may be a little bit quieter but it definitely does not get as warm as my York did. The funny thing is that they are both the same size.

Let me start out by saying I'm a HVAC business owner for 24 years and I will no longer be installing Goodman equipment. The reason is that I've needed technical help on a few jobs in the last month and the Tech Desk was the worse I've dealt with out of any manufacturer. They were short, didn't give me many things to try and after I told them what I've already tried, they were like "I don't know". I kept asking them what other things I can try and they just repeated themselves giving me no new things to try. I've always had great help with other Tech help with other brands and they always helped me figure it out. But Goodman Tech help was worthless the 4 times I dealt with them. They all must really hate their job and take it out on the Service people that call in.

We switched to a Goodman furnace 8 years ago. The company we bought from were very friendly as was the installer, who did a great job. Never had any troubles at all, just changed air filters every 3-4 months. But this July 2016 the coil went bad. The coil warranty was for 5 years, so missed out. After reading these reviews I guess we were fortunate and can't complain. Still would recommend.

Several years ago I purchased a Goodman central air conditioner through a local dealer. It was supposed to be high quality with a 10 year warranty. After several years the coil developed a very small leak and had to be replaced. I tried to get Goodman to replace it, but they told me that I did not register it correctly and essentially told me to **. After some quick research, I found out there is a class action suit against Goodman for knowingly selling coils with a defective design. Many customers have been stuck with these faulty coils. STAY AWAY FROM ANY PRODUCT GOODMAN SELLS. On the Goodman website it says IN LARGE TYPE "A name you can trust." Do not believe it. I understand that any company can make design mistakes, but Goodman is a very large company that could afford to stand behind their products, but choose NOT TO. Check out the consumer reviews. Goodman is VERY LOW.

After 3 years I needed to pay $2000. In repairs. Not the first time. 2016 broke down again. Needed the same repairs. I live in Florida and would be without ac for days in August. I was homebound after a hip replacement. So disgusted that I chose to replace entire system to avoid any more open-ended repair bills. I became a widow recently and could not afford this expense. Now I'm reading the terrible reviews about Goodman ACs.

I purchased this unit from a local contractor and have had 3 problems with it since installation. I had installer fix the first issue which he told me they would not charge me for. Unit was installed horizontally in attic and installers didn't know that when unit is installed this way condensation builds up in tube which won't allow heat to start up.

Goodman offers a 5 year warranty. Our furnace is less than 2 years old and the igniters on both of my units are failing. The service company here in Colorado Allied - through Richmond Homes stated that Goodman will not cover the replacement of theses components. Nice! The last home I will buy from Richmond and the last Goodman that I will ever own!

We had a new Goodman AC installed in 2014. The warranty covers parts only after one year. The unit developed a refrigerant leak on a factory joint right at the equalizing tube. All the refrigerant leaked out. It cost over $600 to repair the leak (labor) and replace the refrigerant. Goodman does not feel they are responsible for any of this cost because it is not a part replacement. I feel that since their part failure caused the loss of the refrigerant, they should reimburse me for same. Needless to say I would never buy another Goodman.

We purchased and registered our 3.5 ton 14 seer package unit heat pump in June 2016. Oct 2016 our air stops cooling. We call the HVAC installers and they come out and the coil is leaking. We had to have freon and are now waiting on the new coil to be delivered. A new heat pump should last more than 3 months. We will be out labor cost and cost of freon. Since Goodman knows that this is an issue they should be bending over backwards to cover all cost associated with the coils.

I purchased my home in 2006. Since 2007 I have been having an issue with the unit not working properly. Every year there was something wrong, but because I was not home often I was not able to always request a service technician. As a first time homeowner, I feel I was taken advantage of by the repair company MARK-AIR, INC, because they never submitted for warranty repair service and never advised me to look into my warranty for the issues I was having, such as the Compressor Leak I had in 2009-2010. Then the fan/motor went on the unit and MARK-AIR, INC still didn't submit for warranty repair. Instead they charged me and it took me 3 years to get the fan replaced. During this time and to date I still do not have heat or A/C!

Goodman selling their product for less than competitor. Motor from China. I had bad experience with their product. I bought first unit Sept 2014. First blower motor locked. I want replace with local dealer. They refused to honor warranty. I bought new motor. Paid from my pocket. You can wait at least two weeks. Get motor from dealer from Florida. AC wholesale is sell on online. Product travel from Houston to Florida then come back to Texas for me. Packing is not strong. Having dents while traveling. When you call online dealer for damages, they said you have 24 hrs to report. Last order I received have big O dents. This dent was from forklift moving merchandise and dropping from big truck. 100% were damage in their warehouse from forklift.

Do not use this company for your AC unit. If you see the company you hired try to install a Goodman product STOP THEM!!! We have had our unit (installed brand new) for a little over a year. I live in FL, you cannot have AC, especially with a baby. Our AC froze and stopped working last night. AC company is here to fix it and it is going to cost almost $500.00 in labor. When Goodman made the unit they did not clean the copper properly and it is leaking. THIS IS THEIR FAULT! I called to see what they cover and they do not cover the labor at all, even if it is something they did wrong in the manufacturing process!!! HORRIBLE ATTITUDE AND NASTY WOMAN WHO ANSWERS THE PHONE. If you see a Goodman product RUN! Ours is not even two years old and it is a POS!!!

On October 27, 2009 I replaced my air conditioning and heating system. In July 2011 my compressor went out after only less than 2 years of use. On July 21, 2011 my compressor was replaced. The part was in warranty but the labor cost was $1200. I am very disappointed with Goodman selling a system that was defective. Serial numbers: **.

We purchased a new Goodman heat pump and new furnace. We have had nothing but TROUBLE from the heat pump. Faulty parts and leaking freon. It is costly to have to keep fixing a NEW heat pump. I wish I still had my old one but we were told we had to let them have our old system??? For what it cost to repair this NEW heat pump you could just purchase a NEW heat pump. This is crazy. Other heat pumps last for 20 years or more with no problems? I give up on Goodman heat pumps.

I purchased a heat pump in 11/2011 and then started to have a lot of problems in 2015. It was noisy running also. Then on 5/15 was my 1st service call and they found a hole in the coil which leaked freon. Had to be repaired and added freon. Then 4/2016 it stopped working completely. Another service call and they had to replace the compressor and defrost control unit. At least they were under warranty, but I had to pay for service call and freon. That's not cheap either. On July 8 warm air came thru vents. Serviceman had to add more freon and changed the schraders. More money. This lasted a week and back to warm air again. Another call another hole in coil and more freon. This lasted a month so now it's Aug. 2016 and I'm sitting here in my house with temp of 95 and outside temp of 98. I have so much money out for service calls and freon, that I've decided that I am going to have to buy a new heat pump when this one isn't even 5 yrs. old.

Had a GPC14 unit installed in 2013. After 36 repair bills Goodman installed a 2nd unit and 3 months later it's down and frozen. I paid for a 10 year labor and parts warranty with one hour air in South Florida and when we called to have the 2nd unit repaired they said we have to pay for labor. No way. Beware of Goodman. It sucks.

We purchased a Goodman system almost 2 years ago. It has been nothing but trouble! We have had to have it worked on 6 times & am sitting here waiting on the repairman now. My husband has a bad heart & is not supposed to get too hot–well when your system will not work–what are you supposed to do? Companies are not held accountable for what they sell anymore so they do not care if the product works when you spend your hard earned dollar for their items! I do not recommend you buy a Goodman system!

I bought a new Goodman system in February and it hasn't worked correctly since - the coil went bad after a few months which caused the system to freeze up. I had the freon replaced and refilled - waiting for new parts and have to pay $500 for service calls. My wife has MS and needs air conditioning to maintain her condition and Goodman has done nothing to get this fixed with the dealer here and we have no AC and it 90+ degrees. This system cost over $5k to install and is a piece of crap.

We purchased a new home in 2010 that came with a 4 ton Goodman and we have had nothing but problems with the Goodman. The first year alone the condenser went out, costing us out of pocket for labor due to only the part being covered... not to mention having to add Freon twice a year due to leaks that can't be found!!! Our fan motor, compressor x2, and regular motor have all been replaced costing more than the unit itself!!! I am now waiting on the repair guy AGAIN due to my home going from a comfortable 72 degrees to satan's kitchen (95). Someone has to be held accountable for the poor workmanship on these units... Very displeased with my AC unit!!!

Our air conditioner is a Goodman/Amana and it is less than three years old and it is over 90 degrees in our home and I cannot get ahold of the installer. I had to call a different 24 hour company because it is a Friday night and it cost $150.00 for him to tell me that the Compressor is completely fried. It blew out the wiring harness and was burned up. He could smell the burning wiring as soon as he approached the unit and pulled the breaker! This could have burned our house down the tech said.

Model ARUF486016BA Air handler. In this blog, I am not suggesting that you have to buy the very best and most expensive air-conditioner on the market, but just beware of doing business with Goodman. All of us who have owned homes and had to incur the expense of a new heat near unit are typically replacing units that are 15 to 20 years old not 7. I bought the Goodman 4 ton heat pump in early 2008. In 2010 I had a refrigerant leak so I called my repair company and they informed me that the evaporator coil which is the main coil in the air handler was bad and had a leak. He informed me then, that this was a very common problem. He had the coil replaced under warranty which I was shocked he did not cover the labor and $500 later my AC was working.

Seems like I have a common problem with several consumers that have purchased a Goodman HVAC system. I built my house in 2009 and the builder installed 2 units, upper and lower. Every year I experienced issues with both units. We had to replace the coils and fan in the lower unit, we have to add Freon every year, $500+ because the units stop cooling. I've spent well over $3000 for parts and labor. Now, looks like the upper unit continues to fail and the Goodman customer service department acts like the company has no concern for a resolution. My warranty expired after 5 years, because I too never received registration papers for an extended warranty.

I closed on my home May 2014 and purchased your product Model: GSZ13421AG Serial:1403135510. This product is almost new and only 2 years old. It has been determined that it has a faulty piece. I feel as if I have no recourse and am stuck with this faulty product. The air conditioner is defectively designed and cracked resulting in it leaking refrigerant, thus making my unit entirely inoperable unless I pay 750.00 total. As a result, my electric bill has increased because while the unit was leaking, it required more power for adequate cooking. Because the leakage of the refrigerant from the evaporator coil left my unit completely ineffective, I am forced to pay 750.00 in total repairs to address the problem fully which will take 2 weeks.

My Goodman unit was installed new 2008, both inside and out. The inside unit which was a gas furnace had to be replaced as it was still under the 5 year warranty. The outside unit stopped working about a month ago, which the HVAC guy said it was the capacitor was gone. They replaced that and a week later it stopped working. So now I was told to replace the coil as that was the problem. So I had to pay for that to be replaced, as I was told the warranty was only covered 5 years. That being done, a week later it stopped working again. So this time they said I needed to change out the outside unit.

When we built a new house it came with a Goodman unit. Less than two years and the house is not cooling during the summer months in Arizona. A tech has been out 6 times already to change our compressor and TX valve and it's still not working. At this point I don't know what to do. Very upset that a brand new HVAC unit already failed.

Amana ASZ14 -14 seer A/C and ASZ16-16 seer - 6/12/09 Installation of a 3 Ton and 5 Ton Unit. 4/20/10 Replaced 5 ton unit under warranty. 9/30/10 Replaced evaporator coil of 5 Ton unit. 6/2011 Replaced evaporator coil of 3 Ton unit. 9/22/11 Replaced coil in 3 Ton unit. 9/13/12 Replaced evaporator coil in 5 Ton unit. 6/4/14 Replaced indoor fan motor of 5 Ton unit. 3/18/15 Replaced capacitator on condenser in 5 Ton unit. 4/14/16 Replaced entire 3 Ton outside unit. 5/3/16 Replaced coils in 3 Ton unit. We were not reimbursed for the drywall damage to our ceilings in the three times it leaked downstairs through drywall. We're not reimbursed for the over $1500.00 worth of labor charges. No representative has come to our home to inspect units. Right now our outside 5 Ton unit is showing the same signs as the 3 Ton unit did and needs to be replaced. We do not want to be waiting in sweltering in 90 degree heat for days until the Unit was replaced.

Had to have three compressors replaced and they still won't replace the unit. 500 a crack for the labor. Rip Off company. Where's the CEO? Must not care about the image his company is creating under his banner. DON'T WASTE YOUR MONEY!!!

Bought unit from Goodman with new house purchase March 2015 in an Atlanta suburb. Evaporator coil failed June 2016. Company would replace the coil but no labor and no replacement freon, so my out of pocket bill was about $800. Valerie in their customer service basically told me 'tough, you're a couple of months out of your warranty' and that they would not cover labor. Claudine, her supervisor, told me the same thing. And they added, since I had not returned their 'registration card' in the first month after I owned the unit my warranty would be decreased from ten years to five years. (I never saw any registration card.) And...it was only a parts warranty. Having a coil fail in the first 15 months is absurd. Does that reflect shoddy workmanship in America, or just shoddy workmanship at Goodman? I think Goodman makes poor quality products, pulls little stunts to decrease your warranty, and basically is not a company to do business with.

We purchased a complete Goodman system from our HVAC company just a little over 5 years ago. It has already had a total system failure twice. The first time, the part had to be ordered and took about a week to get. This time, the blower has failed, and has to be replaced. The expected time is 2 weeks with no system. I can't believe at only 5 years, 2 major components fail. We live in a metro area of over 1,000,000 people, I don't know why parts are not readily available? That must be a sign of the volume of sales they have. In our opinion, these are very very low quality. No decent system would have 2 complete system failures at 5 years. And to think that a blower motor would fail at 5 years is a clear sign of the poor quality workmanship.

From day one I have hated this LOUD condenser. I trusted my HVAC contractor, who had worked on our home for 5+ years and that was a fatal mistake. We had a York AC unit that was great but when it leaked he said he would replace it. He replaced it with a Goodman condenser and coil - I had no idea he would not be replacing it with another York system as he did not tell me he only installed Goodman units. The second it was installed it was LOUD inside our home. Amazingly enough, when I pointed it out to the installer/owner of the HVAC company he said, "Does not sound loud to me." Hey, it's not your house!

I purchased the Goodman heat pump April 13, 2013, it has been nothing but problems, I have had to replace the condenser, the coil, the evaporator. Now this being the third summer and now more leaks in the replaced coils. The warranty covers the parts but the 879 for labor. The customer service could care less, telling me I should have purchased a labor warranty, not one time was I told I would need that. Who would have thought paying 5k for a unit with a 10 yr warranty would need a thousand dollars a year maintenance? I will never ever buy from Goodman again.

I purchased a Goodman unit after doing a lot of research. I am so sorry I spent 6000.00 on this unit. This is the worse purchase of my entire life. I have had 13 services calls replacing coil, motor, condenser and now the compressor. Consumer Affairs are absolutely NO help and frankly they don't give a damn. So it leaves me nothing else but to hire a lawyer and call channel 8 to get some satisfaction. Goodman consumer affairs does not care nor offer to help. I have never received such crappy customer service. Their attitude is too bad so sad. I am a widow living on Social Security and can't afford a new unit. I asked about the lemon law and they thought I was nuts. I requested a New unit and will not even talk about it.

I have a new Goodman unit from last summer to replace the broken one which had to be repaired constantly. I never should have let them give me another. My new unit has been broken for 3 weeks and cost me over 1,000 so far to repair. I called the manufacturer and filed a complaint to no avail. I paid for coolant twice now. They said it's a lemon and it leaked out all the coolant after only 2 days, and the leak cannot be detected. I am now waiting for a part that cannot be shipped any quicker than 7 days. I am in Texas with no air in my home and a baby in the house. It's 85 degrees and climbing. I have no idea how much more money and time to get it going again. This is ridiculous. I will tell everyone I talk to each day about this poor quality unit and customer service.

These cruel jokers tricked my late grandmother into buying one of their ** air conditioner units. It breaks every summer, without fail, and even when she was alive they would not do anything about it without charging an arm and a leg. Now I have inherited her house and this awful machine does nothing but eat paycheck after paycheck in the summer months.

Ours is a 2010 Goodman heat pump. We were never told we needed to register it so now we have no warranty at all. We just paid $1475 to replace the compressor and now the motor on the fan has gone out. I am not happy at all. The same company who installed it are doing the repairs.

I build my home in 2008 and had two different units installed. 1 for downstairs and 1 for up. Within 2 years I was having to have freon added and have done so every year which if you do the math $250/year times 6 would be $1500 minimum in repairs since installation. I could have a Trane. I will never buy another Goodman product. Both units are not working now. Have not had a good night's sleep in 4 nights. Awaiting a technician.

When I bought my house four years ago, the developer had already installed a Goodman brand 2 ton air conditioner. I did routine air filter change every season and wash the outdoor AC unit in the winter months. The coil and electric cord were properly installed and cover with rubber foam. During the hot Summer Month, I have my AC on almost every afternoon, but I do set the thermostat to turn it off at the night time. It still running, and hoping it will over 10 years.

Had 16 SEER Amana installed in 2008 with Goodman evaporator. 2 service calls per year all needed 3-4 pounds of Puron added. Finally had the evaporator replaced in 2012 under warranty. Again, 2 service calls per year because the AC kept freezing up due to low freon requiring 3-4 pounds each service. Last service call in October 2015 had to have more Puron added and this spring, the unit is now completely out of Puron, 13 pounds and the culprit is again the evaporator. WARNING - Goodman warranty only covers the replacement part. The consumer must foot the bill for the labor and Puron. Replacement estimates this time are running $1k under warranty. We are cutting losses and getting a new quality brand AC unit put in. Researching multiple class action suits brought against Goodman for this issue and trying to find one in Texas.

I purchased my Goodman back in 2007 and have continuously had issues with it, you name it, I have basically replaced every part on it as mentioned by others. The past 4 years has been nothing but a money give away to the technician. In the past year, I have had my unit to go out and required repair 3 times with the most recent today. If the technician tells me they won't hold up the warranty on replacing the part and it's going to cost me over $200.00... that is it, I will not repair it but go and purchase me a new Carrier from a dealer down the street from me. I have never seen such poorly designed and manufactured product before in my life. I see new subdivision going up and they are installing them and I am laughing at the homeowners and telling them the repair is sitting in their driveway waiting to repair the unit. The Goodman AC unit is garbage.

I bought a brand new house in 2009 that had already been built and had a Goodman AC. Within just two years, the issues started. I live in Florida where it gets as hot as hell and it slowly started to not cool to the temp it was set to. I never asked much of it, just a temp of 74 and it wouldn't reach it, it would just run and run and run. I had the company that installed it come out and service it numerous times and, of course, the 10 year warranty doesn't cover the coolant, which I was told by another company, was out of date and being phased out anyway, and it was really expensive. After leak, leaks, and more leaks, the whole thing crapped out and would cost over 3 grand to get it working half-azzed and there was a 2-week wait from the company that installed the POS.

I have now spent more on repairs than the cost of the new unit back in 2012. Leaks, leaks and more leaks, fan motor, pressure valves. Last bill was $782.00 for repair...yep leak. I dunno what is good but it sure isn't Goodman. I called and spoke with someone at Goodman. He wanted all the receipts of repairs... I faxed them to him and heard nothing back.

We remodeled our house 5 years ago and the contractor installed two new Goodman units for our house. They've failed seven times needing a new coil (twice), capacitor (twice), and needing repairs to the air-handler (three times). For new units, I've spent numerous hours waiting for repairs, replacement parts, and warranty work. Today, technicians are replacing the units with Rheem units. No more Goodman, EVER. I'm sure the units work well for many people. I am a stickler for preventative maintenance, but having to replace coils, capacitors needing replacement... those are manufacturing defects. It's been five years of playing AC roulette. Hopefully, it will end after today.

We purchased our system in 2007 and have had every problem you can imagine. Major part replacements, like heater coils. Currently we are having cooling issues. Last year the freon had leaked out, we are thinking that is what's happening again. Getting ready to have it serviced to find the problem. After reading all the negative reviews, a class action suit needs to be filed against the makers of this product. I'm going to need money to replace this unit. I agree with the others who posted a review, it's an expensive piece of junk!

Installed May 2015, by the end of June compressor goes out, compressor replaced. 2 months later another compressor goes out running on third compressor now. Jan 2016 the motherboard goes out. March 2016 tech says the entire Goodman 5 Ton 13 SEER Heat Pump Air Conditioner Condenser needs to be replaced. Too much trash in the lines to clear out. Goodman doesn't want to stand behind their unit knowing full well it's been a lemon from the word go.

April 06, 2014, I received a text message from our former property manager before 8 am informing us our ac unit wasn't working. As anyone who lives in the South knows you must have ac because of the heat and humidity. Well needless to say our unit needed to be replaced and instead of the manager using the regular AC guy that my husband and I always used, she decided to take it upon herself to use a company I/we have never heard of. Well September 2015 we had a leak so Freon was put back in and now the unit is not cooling at all. The unit is right at 2-years old and we have to have someone come out. If we are charged for parts I will be livid. This company should have some integrity and uphold the warranty in which they tell the consumers about.

Bought Goodman AC inside unit in 2008 and have had problems even though we keep a maintenance contract on unit since installation. In 2011 the evaporator went bad and had to be replaced. Very expensive evaporator went bad again in 2016 and supplier said the 10-year warranty was not going to cover the part. Goodman does not stand behind their warranties. We paid 472.00 for freon fill up last month because unit was very low. It all leaked out due to faulty coil so now had to replace evaporator coil for 1535.00. Do not ever buy a Goodman AC unit because parts are poorly made and have to be replaced after just a few years. Warranty on new parts are not covered. Warranty reverts back to some mysterious date. Goodman Model #ARUF363616BA. Serial #0908150880.

When rebuilding my residence in 2007 a Goodman A/C system was installed and I was under the impression the system had a 10-year warranty on all major parts. Well the system failed and this is not the first time but this time the evaporator coil went out, which is VERY expensive to replace. The first time was the computer board which I just paid to replace instead of calling Goodman. We are within the 10 year time period but after speaking with a supervisor because the system was not registered the warranty was only good for five years. I was not asking them to pay for the labor, just send me the part and I will pay for the labor. This is my fourth home and I have never registered my Air Condition Unit. Most of the time the contractor installs the unit and that's it. I am very dissatisfied with the experience and will spend my money elsewhere in the future.

I had 3 Amana 16 SEER units installed in 2007 and bought mainly because of the so-called good warranty they offered. Problem with the warranty is that if you do not register online within 60 days of installation you are out of luck and with these units you need luck. I have had every problem that you can imagine and every rip off by the installer you can imagine. The installer charged $48.00 per lb for 410A freon which I later bought for $5.00 a lb and the same with blower motor and fan. Now I have a problem with the control board in one unit and installer wants $925.00 to install. So thinking it over I call Shorty's and to my front door comes a control board for $97.00. Of the three units one has been ok and the other two have been nightmares. There are good places online to give advice and buy the parts from and save many, many dollars. GOODMAN PRODUCTS ARE JUNK.

With proper maintenance, a furnace should last two years or more but Goodman doesn't even have a half life. I put in the first Goodman 10 years ago. The heat exchanger failed in less than two years and the entire furnace was replaced under warranty in March 2007. I had to pay for labor. The heat exchanger has now failed again at the end of winter, rendering the furnace dangerous and unusable. Nobody local has a heat exchanger so it must be shipped from Texas. I'm told to pay for shipping and labor.

My wife and I closed on a new town house Jan. 2012. It has two Goodman AC units. We have had to replace Freon in one of the units two times every summer. Starting May 2012, 2013, 2014, 2015. The same AC company each time. Now he wants to change the coil, at our cost. The warranty had never been registered with Goodman. We have already spent $460.600. No one had ever lived in the house before us. Who should have registered the warranty? I think it should have been the AC company, am I right.

I had my Goodman A/C unit installed in 2014. I just spent $550 getting a new capacitor and 4 plus pounds of R-410 added to the system. According to all these other complaints I am sure this is not the last time I will see my repairman. This sucks. The unit should not need coolant added this soon. My repairman said on Goodman A/C's it is best that you never turn them off for longer than a few weeks. They need to run or the coolant leaks out.. I never heard of such a thing!

On June 25, we contacted our AC Repair service to check our unit, it was not cooling our Sunroom. The repair was done and later that day it would not cool below 84 degrees and would not stop running. We had to have the motor replaced, but the Phoenix warehouse didn't have the right motor. Miraculously, the next day the Rep came out with a new motor. Later that day it was doing the same as before.

I have purchased a total of 8 Goodman units for my rentals and my home. I have a lot of problems with seven of them. The coils needed to be replaced on all of them and the relay boards. The parts were under warranty but the labor and freon was a great cost to us. We had most of the problems within a year and a half after they were installed... I have never had such a bad experience with a/c units... Never again will I buy Goodman.

Since we had our 2 Goodman air conditioners installed we have had nothing but troubles. 4 times now the coil in one or both have had to be replaced at approx. $583.00 each. Then a small part on the compressor failed to the tune of $1200.00. Now the compressor itself failed and we are waiting on a quote to get it replaced. Keep in mind this is all labor only as the units are still under warranty for parts. The math is simple, more than $3000.00 and counting to constantly repair these units. They are garbage. The Goodman AC company should STOP producing ACs immediately. They are faulty. I will be contacting a lawyer.

I had my first unit installed 11/03/2008 and had NOTHING BUT TROUBLE out of it and FINALLY got a new unit 01/18/2013 after talking with my lawyer and the installer. The installer told me my warranty would start over. But according to the warranty, because now we've had the 3rd claim on the new unit it, was not started over which is ridiculous! It's like punishing a homeowner for buying a lemon! So I will be talking to my lawyer about this and will NEVER buy nor recommend a Goodman unit!

If I could rebuild my house and choose a better heating system - I would. Goodman is absolutely terrible! Had our home for 3 years and had 3 major repairs done on the unit. What's really frustrating is the lack of parts. Whoopie - the parts are under warranty. However, labor is still outrageous and it take 3 - 5 weeks to get the part! Unexplainable! This has happened 3 different times now. It is now 16 degrees outside and we have been without a heater for 3 weeks. This type of support - or lack of support is criminal!

I bought a new package unit for my mobile home and it was installed 6/8/2011. On 8/22/2013 the defrost board went out, $140 for service calls. On 1/7/2014 the defrost board went out again. Tech installed wrong board, $199. It went out and on 1/13/2014 he put in correct board, $61.45. 2/6/2014 weak blower and compressor capacitors, $15.13. 1/10/2015 replaced contactor, $212. 6/11/2015, defrost board went out again. Replaced, $85. 12/9/2015, compressor shutting down due to high head pressure, $85. 1/11/2016, defrost board went out. Replaced, $181.80.

First of all, I'm not the type to write a review every time I experience something or go on YELP every time I go to a restaurant. Actually this is my first time ever writing a review. But this experience has really gotten under my skin. My Goodman gas furnace went out last Saturday. I am a mechanic by trade and have worked on many RV gas furnaces so of course I checked it out myself. I took the cover off of the unit and figured out in a few minutes that the problem was that the squirrel cage was in a bind. Therefore not able to spin to push hot air through the duct because the cage was laying against the shroud that the motor and cage sits in. And what had caused this was that one of the brackets supporting the motor had broken a weld.

I had a 95% AFUE GMH95 gas furnace installed in June of 2009. Furnace carries a 10 year parts warranty. In 2015 the inducer pump melted and caught fire. I had the Installation company come out to see this. Was told there was too much damage to replace parts and cables burned. Would need to be replaced. I filed a claim with customer assurance and continually hounded them for the status of this claim. A month later with temperatures now below freezing a representative from distributor and the installer came out to see damage which I already had sent picture to Goodman. Was told I would be notified next Monday. Another week goes by. No word. E-mailed customer assurance rep. for my case and received out of office reply with a phone number to call for assistance. I basically got the run around. A week later I tried again and also left voicemail. I finally called Goodman consumer affairs and spoke with a live person.

Since we bought our NEW Goodman A/C unit 5 ton in 2010, it's been nothing but trouble. Leaks freon, had it repaired 6 times and now no heater. DO NOT BUY THIS CRAP. Goodman will not help you, just give you runaround. Very BAD Company. They should be ashamed.

Goodman unit recommended and installed in Nov 2013 for 3300 dollars. Freon leak since installation. Googled "Goodman complaints". Federal class action lawsuit in progress. Units made since 2007 have defective freon lines resulting in leaks shortly after installation. 3.5 pounds freon added today, Nov. 23, 2015. After Googling complaints, called Goodman, "out of warranty" reply. No help. Filed complaint with Tn. Consumer Affairs Division. Looking for attorney to sue for damages and punitive damages as they have known of this defect since 2007.

The evaporator coil (CHPF4860D6) developed a non-repairable leak and needs to be replaced under warranty. They do not have any replacements available and can't tell us when they will have one. They originally said a week, then it became 2 and now a month or more - they can't say. It seems like they just don't want to provide the warranty we paid for when purchasing the new system. They know you can't go a month without having it fixed (Dallas, Texas - it's hot!). Very disappointed in their customer service, or rather lack of it and the run around they have been giving us.

My new Goodman heat pump lasted almost a year before losing the freon. Multiple repairs failed. Goodman will not honor the warranty, and I don't want to hassle with legal issues. Looking for a new unit after only 2 years. I will not purchase Goodman products again.

I am a technician and I do not understand when I purchase a circuit board the plastic clips to mount the circuit board are not included. The parts store don't have them and I am in customer's house trying to make something work. I had a board fail due to the way I mounted it. IF YOU NEED TO CHARGE MORE MONEY FOR THE BOARD TO BE COMPLETE PLEASE DO IT. It is like when you purchase a new car and they ask if you want new tires and keys with it or not. What do you think? A pretty stupid question!! Of Course you want new tires and keys.

We moved into our new home in 2007. We started having trouble with our unit shortly after that. We've had our air conditioned refilled with Freon several times and the problem keeps recurring. Just recently in Aug. of 2015 had an air conditioning company check our unit out and we were told that the coil has a huge leak and the cost is over $7,000.00 of which we cannot afford. My question is can the company do anything at all for us? We live in Texas and it's been really hot. I'm disabled and need to be in the cool air. PLEASE HELP. Model # GSC130601BA SERIAL NO 0607237785.

I replaced my outside a/c unit 2 years ago. This summer it went out! The weather in Texas gets to over 100 degrees in the summer. I called my repairman and he stated that I need a new outside unit but not to worry because it was under warranty. The condenser coil was bad. Goodman distributor in San Antonio said it would be here in 2 to 3 days. Five days past and no a/c unit. Finally, my repairman gets a phone call that the unit has arrived. The repairman gets ready to go pick it up and calls to verify and was told by the distributor that they were sorry, but the unit was thought to be his but was for someone else. They then told him that it would be 8 - 10 days for the correct unit to get here. Meanwhile, I borrowed fans to place all in my house. Moving 100-degree temperatures is like baking in an oven.

I purchased my Goodman furnace and (so called 10 year warranty) through a contractor that was working for the builder who was building my addition. I never received the warranty registration form from the contractor that was suppose to be returned to Goodman within 60 days. I had a fan replaced within the first year that worked its way loose filling my house with smoke with no questions asked. Eight years later the same fan has bearing problems requiring another fan costing $640.73. Goodman now tells me it is no longer under warranty because the registration was never filed.

I purchased my Model #ARUF363616 AC Unit package in 2007, after renovating and refurbishing my entire house post Hurricane Katrina. Appliances, including this one, were rolled off the assembly line in such quick succession, just about everything in our house has failed. TODAY, MY AC UNIT IN THE ATTIC CAUGHT FIRE. Thankfully, we were home and could smell the wires burning. I immediately turned the breaker to the unit off and turned off the thermostat. I'm seeking to sue Goodman for what could have burned my house down had I not been home. NOT ACCEPTABLE. GOODMAN IS LIABLE. (I've worked in legal field x30 yrs. Won't be difficult to sue them.) Don't buy this trash.

I had this unit installed on Jan. 2015 DURING cool months. Right away I noticed it wasn't blowing cooled air at all. My tech told me that it was due to it being cooled outside. Then I asked him to turn on the heater and that wasn't blowing enough heat. So months later and many calls to the tech, my unit is still giving me issues! I set the temperature and the a.c. Never gets to that set temperature. The thermostat was changed 4 times all together. I've installed new duct work as recommended by my tech. I HAVE TOLD HIM A MILLION TIMES IT'S THIS DAMN UNIT! Now I have so much moisture in the house it feels gross in here. The humidity is unbearable! I constantly find puddles of water next to my air vents.

In 2009, I built a new house and it was finished about August of 2010. I bought a Goodman whole home system, which had an air conditioning unit, a furnace, and the inside air conditioning unit in February of 2010. Since I have had it installed by professionals, I have had nothing but trouble. The outside air conditioning unit turns on very loud and when it gets to normal speed, the fan will jolt really hard and you will hear a really loud grinding noise. This has happened since about September of 2010. We have had 3 service calls out to our house and all of them said that it needed freon or there was a fan issue. We didn't have the money for them to take it apart and find something wrong to cost even more money, so we left it alone. It still does that grinding every time it runs.

I have a GpG13 model. After 4 years I was told that the compressor was going out. In the meantime the unit was not running efficiently. At 5 years I had my run capacitor replaced because I was told that was bad ($250). The AC only ran for 2 hours and then stopped, then had to replace the compressor ($650). I would not recommend this brand.

In our community, builder has installed Goodman AC/Furnace/compressor and they stopped working after 9-10 years timeline. I can understand one or two houses. But many houses has the same problem. Now in my house also. I have to replace with new one and it cost $$$$. Is there something that Goodman is controlling or time related information is embedded program in the chip. How come Equipment are going bad in 9-10 years timeframe (not only one but many)? This is kind of rip-off.

Purchased a Goodman heat pump and air handler 09/09/08. I called Goodman and verbally gave them the serial numbers of both units and I also sent in the warranty card as well. 2013 unit started leaking freon so I had it topped off and the unit ran fine. 2015 leaks got worse so I called Goodman and they stated I sent in the warranty card 05/15/09? Data input error perhaps or did this happen when they cut over to a new system? Found out they did put in a new system but don't know when.

AC heater air handler unit - When installed my house flooded. Phoned the installer, I did everything correctly. Phoned Goodman company, was told if I can wait a month they will send someone to look at it. This is right after installation. They said he did not unplug something so it was emptying in the house - my house is carpeted, it's in the kitchen/dining room, living room and passageway to the bedrooms dripping wet. He came, said it was fixed. Used it for a month, and it was not used for 2 years. Now it's flooding again and it's freezing up above the filter. Turned off for a week and tried again - frozen. Thawed it out and just turned it off. This unit is a piece of crap and Goodman should be closed. I had a Trane for 20 years no problem and lightning hit the compressor. So after him pressuring me to change the unit for nearly $4,000 dollars, I got ripped off. Wish I had all the information on this unit but it's mislaid. Will try and locate.

(8-20-15) Our house had a Lennox heat pump system that came with a new house made in 2006. It nearly broke me financially with repairs and the straw broke when my family was on the cold side during last winter. I called Recker and Boerger this year and they gave us a bid on a brand-new GOODMAN 16 SEER 4-ton unit armed with a scroll compressor, matching variable air handler, 5-year parts and labor warranty on the entire unit, 10-year parts after the 5 years is up, and a LIFETIME scroll compressor replacement guarantee in the event that the compressor fails for any reason--providing it stays at the same house it was installed in. I explained in great detail to the R&B salesman that my family had been through hell with winter and repair costs and we really needed some good service.

In April of 2014 I replaced my 23 year old 31/2 ton 10 seer with a 4 Ton 15 seer. In 23 years the 31/2 ton unit only cost me at 200.00 in repairs. In June 2015 upon returning from vacation the Mobile home was 90 degrees. The service man discovered a Freon leak in the line. One week after repair it happened again. Different leak, different place. Cost for both repairs $1000.00. August 20th A/C was frozen up and service man found blower motor bad. Am told blower motor under warranty. Waiting on motor to complete the job. It just shows the quality now compared with 23 years ago. Unit purchased from Ingram's water and air equipment on 3-20-2014.

A brand new Goodman/Amana A/C was installed in my home in 2011. The condenser coil leaked and had to be replaced in 2012. In 2014, coil leaked; it was patched and freon recharged. In 2015, freon leaked, was now attributed to the evaporator coil. In the four years since the "new" unit was installed, I have spent over $1000 for labor replacing BOTH coils and freon recharges. Basically, the product is a piece of junk and major parts need to be replaced - not anyone expects of a "new" equipment. Is there collusion between the manufacturer and the A/C service provider: one sells product that should be pulled from the market, the other recommend the product and makes money by labor charges?

I have a Goodman heat pump that was installed in Dec 2009. It started leaking freon last year. Just 2 pounds. This year it started freezing up. Guess what? Needs more freon and r22 is high. Just found out r22 production will cease in 2016. This unit is leaking like crazy. Called Goodman. They say my unit is out of warranty because it wasn't registered in first 60 days. What? Is this a gimmick? Thought it came with a 10-year warranty. Seems like a easy way for them to get out of warranty for their products.

Six-year-old 16 seer 4-ton system needs freon every year. Not very dependable for what it cost, very disappointed in quality.

We had a Goodman 3 Ton Unit replaced on 7/21/2015. It cooled all of about 1/2 day. Since it was installed in July during heatwave (94 for more than a week) we thought it was taking house time to cool and the air out of the vent felt marginally cooler than air temp., But we were delusional. The unit was blowing warm air. The installer came on 4 occasions. 1st time to remove Freon, 2nd time and third time diagnose system, 4th install indoor thermostat. Nothing. The unit blows cold air when the sun is down and as soon as the sun comes up fails and blows hot air. Miserable unit.

This is my 2nd home new home that has had a Goodman unit. The first home built in 2000 had a Goodman and they did stand behind the warranty and the parts were covered but I constantly had problems with the coils leaking. A bought a new home this year and it has 2 Goodman units upstairs and down. The home was built by the builder and has Goodman units and I already have leaks and even though I'm the first buyer of the home they will not warranty the unit. I would never recommend a Goodman unit to anyone. It's problem after problem.

Bad leaking coil with a MBE1200AA AIR HANDLER. My five year warranty was up in April 2015. Well guess what... the coil started leaking. It held a charge up to a month. Then two weeks. Then everyday. Five years ago I spent good money to replace a 20 something unit. Should have stayed with it. Goodman is a piece of junk and would never recommend them to anyone... I am saying goodbye to goodman and my hvac people are splitting the cost to put a new Lenox unit in. What a shame that something cannot be done to bring charges against this company. Having to have the freon replaced everyday is a real nuisance especially right during the hot spell we are having.

We purchased a Goodman HVAC 3-ton GSZ130361BC in April 2012. In June 2014 we paid for 3 pounds of coolant. On July 12, 2014, one more pound of coolant was added. They found the evaporator coil was leaking. On July 17, 2014, a new coil was installed. It required two men to remove it, so we had to pay $400 extra. One year later, July 26, 2015, the system has shut down. It appears to be an electrical problem this time. Our 3-yr-old system has already cost us $954 in repairs (not counting today's pending repair). We definitely would not recommend this product.

Purchased a renovated foreclosed home with a brand new Goodman heat pump and air handler. I learned the unit was installed in Oct. 2014 and I purchased my home in March 2015. During that time the house was unoccupied because it was for sale. Goodman will extend warranty from 5 years to 10 if you register within 60 days installation. Even though my situation is identical to a new home sale Goodman refused my extension two times. Their customer service is pathetically poor.

I have been doing this work for almost 30 years now. When Goodman hit the street way back when it was junk. They have came a long way. I have installed 325 of these units since 2005 in a multi family situation. It's now July and we have had about 10 AC calls this month. Nothing major wrong with any of these units. Two capacitors and several thermostat, a loose wire nothing major. Since we started ten years ago I have changed 3 compressors. I have worked on jobs that had carrier that had 10 times more calls and I have work with large number of Trane and had about same results as Goodman. These units are reasonably priced and when serviced correctly and preventive maintenance is done they can last 20 years or more. When you drive your car 3000 to 5000 miles now you have to change oil. It's simple. You cannot just run the thing to death without doing service.

In 2009 I had Goodman attic unit installed. In 2011 had the labor expense of replacing the capacitor. Then in 2013 needed R410a Freon 230.00. Then in 2014 needed Freon. 7 months later in March 2015 needed 10 lbs of Freon. Here it is July, 4 months later and no cool air again. Finally a leak is detected and will have the coils replaced in a few days at another expense of 850.00? So this unit has cost a lot of money, stress, and sweat on our hot summer days in Florida. If another thing goes wrong with this unit I will rip it out, get a loan for a new unit, and never look back. Goodman is horrible!

Bought a brand new Goodman unit for almost 7 grand. Stopped working last night. Had a repair guy come out for 75 bucks to tell me it's the compressor went out and that would cost me 2800 or 1600, with warranty. I am still paying for this piece of crap!!! And it's July. Hot, no ac because I can't afford that price.

My mom has a home warranty on her Goodman Amana. We have had 11 service tickets on her unit since May. They come out and repair it and it works about 20 hours and fails again. My parents are elderly - dad has dementia and mom is anemic and has been in the hospital and is very sickly. They have changed almost every part. It runs cool then starts blowing hot air and this is in Texas. I have talked with the supervisor several times and even filed a report with the manufacturer. The manufacturer has only returned one call and I've been told by the company that the manufacturer refused to replace the unit because it's seven years old. It is under warranty for ten years! I am so frustrated with this situation. Older people are so taken for granted!

I just replaced a 5 ton Lennox installed in 1992 with a 5 ton Goodman #GSC130601. The new unit doesn't do the job. It was set at 74 degrees during the night and the unit reached 74. Then we set the unit at 77 degrees for daytime use. The unit has been running all day and the indoor temp. is now up to 81 degrees. This never happened with our old Lennox, it maintained 77 degrees all day and during certain times, when entertaining, we would set it at 72 degrees with no problem. Replacing the Lennox was a mistake. It blew a fan motor and we decided to replace it because of its age and our installer's recommendation. We have rental property with Goodman units and have received several complaints from tenants about the heat in their apartments. Now I see that the complaints were justified. Very unhappy and intend to contact installer Monday.

On 06 March 2009 Reliable Home Comfort, installed me Goodman A/C in the leaky condenser. On 04.08.2010 RHC has reinstalled me a new unit A/C # as above in which again a leaky condenser. Then RHC refused further repairs and went out of business. Throughout this period until today the Goodman A/C was not working. On 09/06/2015 Ryno contact with you and it turned out that replacement warranty will be more expensive than the new A/C. RAYNO me a new Guardian A/C has installed for what I paid. I'm on a faulty Goodman A/C lost only the money. I have a garage broken air conditioner and your guarantee for him. I am the unhappy and feel cheated, and the neighbors ask what a horrible business this Goodman. Please return the confirmation e-mail. Goodman does not respond to complaints. Maybe Goodman my complaint from you adopt.

Our original heat pump stopped working after 20 years so we decided to go with this brand. Huge mistake. The motor has gone out twice including last night at midnight. The therm has gone out 3 times. In 5 years this piece of junk has been repaired and or serviced 7 times. We will never buy this brand again. We are in the south in July. IT IS HOT.

After going back and forth with Goodman, they decided to cover the compressors with the lifetime warranty. This however doesn't change the quality of the products. Two compressors and the units are only 11 years old. Just labor and R22 @ $50 a pound still isn't a cheap fix.

I own and operate a Heating and cooling Company. We sell exclusively Goodman Amana. Yes there are failures at time the largest percent of these failures are caused by the HomeOwner/And a previous poor Mechanical Duct installation. I had a call back and found the system freezed up. Due to Dirty filters closed vents in rooms not being used. This causes stress on all components. Restricted air flow causes High pressure Heat on motors. Poor pre-existing Duct work gets undetected.

In 2008, I had my AC/Heating system replaced. It was a full replacement outside unit, inside unit, lines and duct work. A week later the coil outside needed repair because of a leak. From 2008 to 2014, the cooling system need to be recharged twice a year during the summer. In August 2014, compressor (#1) failed and was replaced. In March of 2015 the coil for the inside unit need to be replaced because it had a leak and couldn't be repaired.

On 9/16/11 I bought a goodman heat pump serial #**. My installer installed. After installing he got on my computer and registered for the warranty. I watched him do this. Funny that less than four years later I needed warranty work and your site says it wasn't registered. That is incorrect. I have bought 5 goodman units in the last 8 or 9 years as I flip houses. This is one I put on my personal house and you're denying my warranty. Please contact me on this matter **. I will be buying more units in the future and would like to continue using goodman if and when this matter is corrected. Thank you.

Over the last 3 years I have bought 4 units from Goodman. 2 units failed in the first year and a half. 2nd unit took 27 days to get replacement parts. I called over and over same story. "We have the parts sir." "But why can't I get them?" I call the service company and get "Oh they tell us they're not available." This is a joke. I'll never buy another Goodman unit again. I don't blame the ac company for this. I blame Goodman as I asked over and over to get parts shipped to me. I provided serial numbers, date of purchase and still nothing. I'm done with them.

Goodman has 5 year warranty. One of the weakest in the industry. The compressor was a piece of junk from day one. Very unreliable product. Lower than builder's grade.

Had the unit installed about a month ago...now it's not working. Is this only the beginning? Seems like Goodman quality does not stand up to the competition. Lots of reviews gives them a very poor rating. Hope I didn't make a very huge mistake! Very upset customer.

Recently bought a home from a popular bullet in my city. Love everything about my new home BUT the furnace and air conditioner (both Goodman). I'll be honest the disappointment and disbelief that a new unit could have so much trouble in the first few years is just insane! I'm on the board for my neighborhood H.O.A., and I'm one of MANY that has had very very similar problems. Sure the builder cut cost by installing cheaper system in 89 homes in my area! The local heat and air company that installed it per builder has the greatest reviews all over the network and BBB! They have been very very helpful and cutting down repair cost because they feel sorry!

So I was diagnosed with cancer in 2009 and we had wall unit AC so my dad wanted me to be comfortable so he bought us a central goodman unit. Well it's 2015 and twice in 2 weeks it's done. During 2 major heat waves??? Who do I contact to file a complaint?

Had a Goodman AC unit installed less than 5 years ago, I have to call them back two or more times a year because the unit does not properly cool in the summer and freezes up in the winter. I have ask the installer Tropical Heating & Cooling in Lynchburg, VA to please replace this unit because I feel like I received a bad unit, the thing should run better than it does and I should not have to worry about having things replaced on a unit that is not even 5 years old. Does the manufacturer care?

I'm a lic a/c contractor in Florida. Sold many many systems for over a decade. I stopped selling this product or Amana which is a Goodman air handler with a Amana sticker. They have become a nightmare for me and my customers. Since 08 I can not believe how many leaking coils and replacement coils with same problem a year later. They used to make a decent affordable reliable unit. They have made for many upset customers with constant breakdowns and costly repairs. They are now owned by I believe a Chinese company and like everything from China is pure **. A good warranty is their selling point but when a leaking coil cost 800 in labor and gas and goes bad year after year it means nothing. Don't let any contractor talk you into it. It's cheaper for a reason. Decade old contractor that now wouldn't put a goodman a/c in my enemy's house. Unreliable cheap Chinese crap. Buy American.

First off let's all keep in mind that a HVAC system doesn't move around (it's not a car or a truck); it doesn't sit atop an old bridge with vehicular traffic jostling the equipment or anything like that. A heating and A/C system sits in place, half indoors sheltered from wind and rain, sun, heat and snow... Now: Five years ago I was convinced to have a GOODMAN HEATING & COOLING system put into my home to replace a 30+ year old system that STILL ran like a champ. (Old coolant system; no longer making a now-outlawed version of coolant for refrigeration units.) Goodman is rock solid. Goodman is American Made! (Woo-hoo!!!) Their value is that you're paying for the quality and workmanship built into the product rather than for company advertising like the name brands yadah, yadah.

I bought a new heat pump package unit. A 5 Ton 16 seer unit in Aug. 2009 from AC Wholesalers in Fl. It was installed on the roof in Oct. In Jan. the unit quit working. The heat strips came on and my electric bill was $600.00 for Jan. The reversing valve developed a leak that couldn't be repairs. Lost all freon and was down for a month. Two months later the cond. fan motor went out. Bought a new one out of pocket to save on down time. Fall of 2010 unit quit again. Out of freon. Two lines had rubbed together causing a leak. This was repaired, more freon. Spring of 2011 unit quit again. Checked and the compressor was locked up. Had to have the comp. dryer, filter, accumulator removed, the whole system flushed and cleaned several times. The unit was down from June to the last of September waiting on parts. More freon.

Purchased a Goodman AC Unit for my primary residence in 2010 and it broke 47 months later. I had to replace coil in 2014, and repairman is telling me I have to replace it again for another $1300 as it is leaking. I have spent $2033.95 so far and to replace coil again I will have to spend a total of $3,333.95 for a unit that is 4 years 3 months old. AC repair installer who sold the Goodman to me (Contemporary Air) said I should just dump this Goodman and buy a Trane since this is system may just need new coils after new coils.

I purchased a new Goodman Air handler for A/C and heat several years ago. I will never do so again. They use very deceptive practices regarding their warranty, and their "customer service" is non-existence. I would have been better off sending money to the Nigerian Prince.

I purchased an HVAC system in 2013, which broke before it was even 2 years old! The repairman mentioned that he had to completely refill the refrigerant because it had all leaked out. He said that it leaked out because the unit's factory weld joint was faulty, causing the refrigerant to leak out. He mentioned that this absolutely should not happen to a system that is this new. He mentioned that I should contact Goodman for reimbursement.

I have read all the complaints about Goodman units leaks in coils in reversing valves. Well it is true. Here is what I have found out. It is all units that do this. This is why all parts are made in China. That is first problem. Next all units run on 410a a very high pressure. Thanks to the government there are no more 22 units to buy. So it does suck that yes you have a parts warranty labor is not covered. So all I can say is it sucks. I have my own heating and cooling company. I do I have to deal with this daily so it does not matter what hvac equipment you put in your home it will have problems.

We have had problems in the past where I had to report to BBB. I am so disappointed in our unit. The past issue was resolved but now we are uncomfortably warm. I called our AC tech on May 8 and told him we were having issues, the vents were not blowing. I turned the unit off for about an hour and a half and turned it back on and it started blowing cool air again. Then on Sunday, May 10 it went out again. The AC guy, **, came out on Monday. Tubes/coils going into the unit were frozen over, and in attic was frozen over. He chipped and melted with running heat and now it is working again. He said the motor may be going bad, but he got it working again. Charged us $89 which I believe was a good price. But tonight, May 15, we are very uncomfortable with the unit set on 74.

In 2010 I purchased a Goodman air conditioner for close to 3,000.00. I go back and forth between residences. In April of this year, I arrived to a very hot condo. I called the company who sold me the unit (C&C Heating and Cooling). They came out twice and told me it was a faulty coil and the freon was freezing up. I am retired and cannot afford to be paying service and parts for something I should not have to do. I had to pay $250.00 for service, part and freon. I called your company and was told to contact you when the service was complete. I have all the invoices. The reason for this email and that I don't think I should have to pay for a unit to be repaired that is less than 5 years old. Hope to hear from you soon, thank you.

Subject : Goodman Gas Furnace / Model GMS90703BXA / Ser. No. 0603057665 / Installed Sept. 2006. Problem Flame Roll over due to "Hole" in Heat Exchanger (still under warranty). Was told repair cost would be $$128.00 Serv. call + $800.00 labor +$150.00 Frt!! Repair cost too high, went out to Carter Lumber in Toledo and purchased a "NEW" furnace for "LESS" than the repair cost!! The location was at my rental property and all installations are done by me. So sad because I have four more Goodman Furnaces at different locations and if I have another bad experience I will have to buy a different brand.

I have a Goodman heat pump that is less than 4 years old but has had many problems in that short span of time. I'm already aggravated that I'm sitting in the heat with no relief, but what really makes my blood boil is the way I was treated by Goodmans customer service. My air conditioner is out AGAIN and I'm sick of paying all the service fees associated with keeping it running. My compressor has now gone bad so even though the part warranty will replace it, I'm out the $1400 it cost for labor. I feel like they should absorb those cost since they sold me a defective unit that won't stay in operation more than a couple months at a time.

The serviceman came out and told me that the coil had went out. It was installed 7/14/2009. I paid for the extra warranty on parts and labor. Well I have to wait on this so called Goodman Manufacturing. To ship a replacement for the coil which could more than a week. I gave them a call at consumer affairs and they told me I could pay 600.00 to get it ship faster if I wanted to or just wait. Poor service. They just do not care.

I've never had so many problems with a furnace in my life. I have a Goodman furnace with a Goodman heat pump. I think it was a real shabby install. Even though the problems may all be related to his install, he wants paid for the service call plus mileage each time. His business is in Miles City, Montana, that is 75 miles from here. I think they should have to replace the heat pump because of the many times it has cycled trying to start. It should be worn out by now. The last time they put in the wrong freon. I wonder what damage it is doing to the rest of the appliances. Every time it cycles it draws current away from my well pump, refrigerator, etc.

Our Goodman unit was installed 06-27-2009 by this shoddy company, at the time we were not aware of their reputation. At the same time we had another unit installed, at a second home we own, by the same company. When we had problems with the second unit after installation, we found out they were not honest in their dealings. We were told the Goodman units had 10 yr warranties, today we found out we only had 5 yr warranties. We were not told upon installation of either unit to register the Goodmans. Of course we cannot register them now.

In 2009, nearing the finish line of my post-Hurricane Katrina rebuild, I had two new Amana HVAC heat pumps installed. Less than 2 years later, one started malfunctioning and I was told the coils had a leak. Second opinion said no, but the problem persisted as the coolant apparently did leak out over time. Last year, the coils on the downstairs unit appeared to have a leak. I have a parts warranty but the labor runs between $800-$1000 per unit. I called Amana, unaware that this was a common problem, and the customer service rep could just have well sent me a picture of her middle finger with the attitude and complete lack of concern she showed. I guess the volume of complaints had her on edge.

Last year, it was not quite 5 years old, had to replace the copper coils and that was costly. This year some value in the outside unit is broken. They can't get to it to fix it and all the refrigerant that they put in last year that I paid for has escaped, so the options are get a whole new outside unit for $2,500 or replace the valve and put in new refrigerant for a thousand dollars. It's like the money pit Goodman every year.

We built a new house and the builder installed an Amana heat pump through one of his subcontractors. The Amana contractor/installer did not register the product, nor were we advised that registration on our part was required. We have all documentation of the purchase. A part in the heat pump failed and Amana (Goodman Manufacturing) would NOT stand by the warranty, because we had not formally registered the product with them. Amana (Goodman Manufacturing) would not accept the paid invoices to the builder as proof of purchase. This is very shabby business practice and the manufacturer's way of legally not honoring the warranty. I contacted Julicia ** at Amana (Goodman Manufacturing), and she was rigid/inflexible re: my issue.

I am not happy with the Goodman A/C that was purchased in December 2009 and was installed on December 26, 2009. I have had nothing but problems with the unit and I purchased the 10 - 10 - 10 year warranty on the unit. Even though you have the warranty, the refrigerant is not covered and you are responsible for adding it - also you have to pay the service calls to get the unit checked. On 6-22-2010 the compressor went out and a new one was installed. On 8-9-11 the blower motor went out and was replaced. On 6-3-2014 the evaporator coil had to be replaced. On 2-23-15 the condenser coil was leaking and has to be replaced - found out to get a new condenser coil would be 7-14 days, because there was not one in the state of Florida. I would not recommend the purchase of a Goodman Unit of any kind. Our a/c company Star Air Conditioning & Heating in Kissimmee, Florida has been excellent and have done everything they can to be of service.

I bought a Goodman Heat pump last year. Already I have had 2 leaks and had a contractor come out to fix the fan because it will cut off.. The fan runs all the time.. Will not hold freon and Goodman will not replace the unit. I have had nothing but trouble with this Goodman heat pump.. I will not... or will not recommend one to anyone.. I feel like telling them to come and get it and just buy me another unit made buy someone else.The unit is less than a year old.

We bought a Goodman GMV95 2 stage gas fired unit warm air furnace about 5-6 years ago. Supposedly "top of the line" and would last. Last night it stopped working and now has a burnt spot in the circuit board and gas valve is stuck (so no heat). Despite being within the 10 year warranty it is not covered by their warranty because it didn't get registered. Guy was a real ** on the phone. Warning all potential customers - AVOID this company.

I just had these 2 units put in in October. They have been repaired at least 4 or 6 times. Even had a special tech out here. When the temp gets below 35 all it does is run for hours (I have it set for only 65). It keeps blowing ice cold air... They tell me this is correct??? Because it is defrosting? It should do this for a 60 to 180 seconds ok, but it does it for 10 or 15 min. Every 45 min or so and the air is barely warm when it is not ice cold. My unit has been running non stop since I got up this morning 4:30 am... It is now 9:45 am and it won't pass 64 degrees. I just had my home sided, metal roof, replacement windows so no issues there.

All HVAC manufactures give a 5-year out of the box & home owner needs to go online for the extended 5-yr within 60 days. I'm a service tech/installer, I have noticed Goodman getting better in the past 5 years. Also it depends on the installer and company.

BEWARE!!! I bought a Amana unit that is made by Goodman in mid 2007. Their unit break down every 6 to 8 months. Although the parts are under warranty you are stuck pay labor. Now my unit has cost me well over 1500.00 in labor cost and 3 times for the same part. I have sent in everything they have ask for, only to call 3 or 4 weeks later after no response "FROM A MICHELLE ** IN CONSUMER AFFAIRS DEPT". I called only to be told that they can't find my info that I sent and would have Michelle call first thing in the morning. Well 2 days later, still no call and also they're telling that my unit that has been repaired in the past under my name is now all of a sudden under someone else's name in another state? I have been told by professional techs and companies that they hear this a lot from this company. So here I sit again with a broken unit, it was 19 degrees this morning and we have no heat. All I want is for this company to make things right!

Purchased a Goodman furnace in January 2010 from a building supply company in Steinbach which is about 20 mins out of Winnipeg. I liked the fact that Goodman was offering a 10 year warranty on the parts and 10 year full replacement. We have had nothing but issues with the unit every winter and always seems to be the same issues - a circuit board, sensors, condensation build up and the motor. I had their Goodman account manager in my home last year after I said I wanted the unit out of our house, was told he was going speak to his superior to make sure I was satisfied Toronto and get back to me, that never happened. I never write reviews about products but the word needs to get out that the furnace is not reliable. If you live in area which only requires your furnace periodically then maybe it's fine but not in a Canadian climate.

I have been working In the Air conditioning installation and repair business for 25 years. I originally lived in N.J and install thousands of Goodman systems, they were inexpensive and very reliable. Approximately 10 years ago the Company has significantly declined. As a contractor I no longer sell Goodman to my customers unless they specifically ask for it. I explain, Goodman does not stand by its product or its warranty. Parts which should be in stock, take weeks if not several weeks to procure. Systems at initial start up neglect to work and require new parts. I have personally installed systems which upon start up I find the compressor would not work, nor could be fixed. I have also witnessed the manufacturer delay, disregard, and intentionally abandon their own warranty in an effort to not produce parts and or labor to satisfy their warranty commitment. I have lost customers due to their products, employee incompetence (neglecting to order parts repeatedly). The only way I sell a Goodman system nowadays is if the customer signs a hold harmless agreement, where they obtain documentation of why I did not want to sell this system.

In 2007 we had a new Goodman 4 ton 15 SEER heat pump installed in our home. Nothing but problems since. Much review was done before purchase to make sure size was appropriate for home, etc. Never really feels like it's heating or cooling properly. Numerous times per year it has required repair, run capacitor, defrost control board, blower motor, bad txv (whatever that is), bad reversing valve. Last week started making awful noise while running. Repairman said it needs new fan. And last night it started throwing the breaker at the heat pump. So tired of this piece of crap, would not recommend.

I bought a Goodman 5 ton unit when my trade XLR 2.0 went out, dropped electric bill by 100.00 dollars. That was great but I keep having to add freon each year. No one can find a leak. The installer didn't refisted the unit when he installed it nor told me I needed to so. I only got a 5 year warranty, which Goodman would not help with even though I wasn't making a claim just trying to get 10 year warranty. Prior to finding out about warranty screw up I purchased a Brother 5 ton unit for the hobby shop and game room. Only problem with it was it kept tripping the breaker.

When I bought the goodman furnace I was told it had a 10 year warranty. It broke down several times (circuit board) in the first two years and was repaired under warranty. After 7 years it broke down and I was informed that unless I had gone online and registered it, the warranty was only 5 years. Nobody told me about this, sounds like a scam!

I have an Amana furnace that just had the heat exchanger fail. It was letting life threatening amounts of CO into our home. It was still under warranty. My HVAC contractor contacted the distributor who said the exchanger was no longer made but offered a replacement Goodman. I was advised by contractor to ask for an Amana because Goodman heat exchangers do not last in Propane service. I offered to pay any price difference. The distributor said he would have to call the factory and get back to me in 2 days. I advised him I was without heat at 18F. He said he would call back with an answer the next morning.

Every winter or summer I have major issues with my unit leaving me down for weeks and they don't care about an inconvenience to me or my family. It's 50 degrees in my house tonight and I had 2 professional companies look at my unit today and it needs a compressor - just to even get to run so they can find the other problem. I have called Goodman and they say I'll call you back and they never do and the ones I speak with say it's between you and the installer and we can't help you. This has been going on for four years now and it's bigger issues every year and the bad part is I have a ten year parts and labor warranty and they still won't replace it but take forever to get it approved to fix or get the parts needed and let's don't talk about the light bills. I have bought two new units by paying them.

We installed a 2008 model Goodman furnace in 2009. Last winter, we had a long, long cold streak and I had 6 different HVAC guys out to try to repair it. The last guy finally replaced the motherboard and it worked fine after that. Now, here we are in 2014 and the first cold spell of the winter and NO heat AGAIN!! Last year I had to spend $941. So far this year, $144. Plus last year we had to stay in a hotel for 4 nights because we couldn't get anyone to come and fix it due to the prolonged cold weather. Last year when we tried to file a warranty claim for the control board we were informed that because we didn't call them when the furnace was installed, our warranty ended after just 5 years! What a crock! NEVER, NEVER TAKE A CHANCE WITH THIS CRAPPY FURNACE!! Buyer beware!!!! SAVE YOUR HARD EARNED MONEY!!!

WE had the unit installed # GMH95GCH95GCH9. This is about 5 years ago. At first it ran fine then one day it quit. The installer had me look for the red light, throw the little hole in the top center part of the unit. The light was blinking and he wanted to know the pattern. All it did was a steady blink. Then we turned off the power and turned it on and the furnace worked. We have been doing this for a couple of years. It is the only way we can heat the house. Is there anybody in Beaverton who could make this unit run like it should?

Model ARUF049-00a-113, serial #0511041539 installed in new home in 2004 by Arnold Air Conditioning, Vero Beach, FL. Took possession of home 2/28/2006. On 1-11-2008 replaced coils (leaking) & paid $399.00 labor install & installed by Arnold air Conditioning. On 6/04/2012 replaced leading coils & paid $399.00 to replace Colkitt installed. On 10-14-2014 replaced leading coils and paid $399.00 labor to install & Colkitt installed. We request a complete inside system and our repairs $1,197.00. This is the worst system as far as repairs to the coils.

I am an Hvac contractor and technician with over 20 years experience. I have installed well over 1,000 pieces of Goodman equipment over that time. I service all brands of heating and cooling equipment. I can honestly say that Goodman has no more issues with break downs or leaks than the others. As a matter of fact there are some of the major players that have much higher failure rates. The key to any heating and cooling system working properly is the initial sizing, matching, ducting, return and installation. I have experienced a very low failure rate on coils both indoor and outdoor and can count on one hand the number of compressor failures I have had on units I installed. The Goodman equipment comes with a 5 year warranty but once each individual piece is registered at www.goodmanmfg.com, after install the parts warranties are increased to 10 years free of charge from Goodman.

Brand new system has had problems from the start. Multiple repairs have been attempted to remedy an unacceptable noise. Still sounds like a washing machine on spin cycle, which everyone agrees is unacceptable, but nobody can diagnose or fix. Further, the unit leaks a rusty fluid into the pan, and there is condensation/corrosion in the 'supply plenum' which the installer said 'should never leak'.

Wish I had listened to my son who said not to buy a Goodman but I purchased it from someone I knew. Everything in all these reviews are my story. It's loud, my electric bill is outrageous, freon went out twice, a part had to be replaced...the fan stopped. Right after repairman left, it stopped again. It never cools down in here and it has been over 100 for weeks. Today it is very hot and the fan stopped again! Ours is just five years old and been repaired several times. Fortunately we have the home buyers protection plan and only pay $65.00 for service but it may be time for them to buy us a new one, that $65.00 is adding up!

I purchased a Goodman central air conditioner in 2009. Since that purchase I have had to change the inside coils within 4 yrs and numerous service calls. Last year June of 2013, there was a leak on the inside coils and it cost me 400.00 labor and prior to that I spent 350.00 to diagnose the problem. Now it is Sept 2014, the air compressor locked up and failed, now the warranty expired in 5 yrs. I am looking at a replacement cost of at least 1400.00, but Goodman honored the warranty because it was expired by 2 days. Next week Sept 15 the coils in the unit leaked, the technicians tried to repaired it but could not. I had to purchase a new unit for 1450.00

We had a Goodman heat pump installed less than 5 years ago and it has been nothing but problems since. We have had to have numerous parts replaced, coolant, motor, fan....... The list goes on and on. As I write this our house is 90 degrees (typical August in NC) and we've been without AC since yesterday. The whole blower is gone now. I've never heard anything good about these units and anybody who buys one will likely get ripped off. Our electric bill has nearly doubled in the winters since we've had this thing and increased in the summer months also. It runs constantly but can never seem to keep up even though it's the same size as the one we replaced....... which by the way was a Rheem that lasted 17 years with maybe 2 service calls the whole time.

My unit is less than 5 years old, we are on our 3rd Evaporator Coil and have also replaced the Capacitor. All of this has cost me well over $1000.00 in labor and coolant. Sure the part is under warranty, but it's a POS that they won't stand behind. What's worse is their lack of concern. Bottom line: Product and Customer Service are awful. DO NOT BUY GOODMAN Mfg products.

Model #SSX140181AC, Serial #0805633255. Condenser unit leaks refrigerant, has since installation - needs periodic recharge. Waiting for repair/replacement, and waiting, and still waiting. Avoid the Goodman name at all cost!

This heat pump was installed when my new house was built in May 2010. In January 2011 it required piston replacement when it stopped heating the home. Then in June 2012 it required a replacement of the indoor evaporator coil when it stopped producing A/C. Then in June 2014 it required replacement of the outdoor evaporator coil when it stopped producing A/C. So in the first 4 years, it has required 3 major repairs. Sure, Goodman provides a 5-year warranty on all parts. But my most recent repair still cost over $1,000 for the labor and refrigerant. (The refrigerant is NOT included in the warranty, and that alone cost more than $600 this time.) I complained to Goodman, who told me I should have paid for the additional labor warranty as well. I suppose if you insist on buying a Goodman heat pump, then I would recommend the full labor warranty. But any person with half a brain should simply choose a heat pump from a company that is NOT widely recognized as the worst in the business (seriously, check any 3rd party review site). I will never be a Goodman customer again.

Just about every year, I have a breakdown or part failure in my Goodman 4.0 ton 15 seer AC unit. I had replaced my old unit for better efficiency, and to add more tonnage because I wanted to cool my FL room. My old unit was installed with the house in the early 80's and the only thing I ever did was clean out the outside unit and hosed off the coils. My old unit was basically maintenance free and in working order the day I pulled it out. However the Goodman unit installed in 2007 had a stinky odor from the day it was installed and still has funny odors to this day, 7 years later. My installer called it dirty sock syndrome.

All I can say is, I had a York system that was 20+ yrs. old, and the original condenser fan. And my new Goodman unit has a condenser fan that is louder than my old unit. Maybe Goodman needs to put more $ and effort into research and development. If I had known, would never have bought a Goodman.

I have yet another Goodman Mfg residential unit that has failed. I am sorry to see that I am not alone. Everyone should refer to this web site before purchasing any major appliance. I purchased a new, worry-free home in 2008. My first problem occurred in the 4th year of being in the house and every year since then. Every year it was the same problem. There is a leak. All the Freon would leak out and have to be refilled. Parts were also changed but the problem still is happening. By the winter months, all the Freon would have drained and my electric bills were doubling every month. I am disabled with 2 kids, on a very tight budget, so this was actually taking food out of our mouths.

I bought a new house and since day nor the heater smelled like aluminum odor, hot metal odor or hot burning metallic odor. Now when the ac is on we smell the same hot lighter odor and warm air come out of registers instead of clean cool air. Goodman after several months of complaint fireplace furnace. Nothing changed. Odor still here. Installer telling us load calc is correct and right size of furnace installed. Is the odor caused by heat exchanger getting hot due to size or the system is defective?

Our development, Buckhaven built by Bill Clark homes installed Goodman Air Conditioners. It has been a problem since we moved in. Last year, a new coil was installed, covered by warranty. This year, coil failed. $800 for freon and to install a new coil. This air conditioner is a piece of junk. Do not buy it. I also do not know if I should pay $800 and have it fail again or buy a decent air conditioner which works.

Purchased unit Sept 2012. On 05/06/2014, was informed the compressor is bad. Parts is under warranty but the 715.00 in labor is not. Didn't even make it 2 years, the least they could do is cover the labor.

3 year old unit replaced inducer today, free part under warranty. Labor $146.00. Trip Charge $75.00. I live less than 3 blocks from their office. Tech said this new inducer is not covered by 10 year warranty but a 1 year. Not feeling good about this unit any longer. I found the part online for $74.00. Would have been better off installing it myself. Warranty is just a method of getting back in your wallet.

We have 2 three-yr-old air conditioning systems. On 8/23, one unit stopped working. We called for service hoping to get the system up & running without paying a lot of money & since the unit is still fairly new, we prayed that parts would still be covered under the manufacture. "No such luck". We were told that we had to replace an E-Z trap, $177.00, a Safety T, $199.00. We were charged for a tune up $155.00, a diagnostic fee $99.00, an Indoor Coil (still covered under warranty) but with labor & other charges, it cost $809.00, a Coolant R-410A $69.00. The other system made an extremely loud noise while running so we had them to check that system as well and were told it needed a condenser fan motor, $209.00.

Goodman 2 Ton 13 Seer A/C unit and compressor: Bought a unit in 2009 - every year had to have them come and do something because it either did not heat or did not cool. Bought it for $2,355. In 2012 I ended up with bills over $2,400 in repairs. Whatever went wrong was NEVER a warrantied part. Watched them fix the air handler and saw the most flimsy wires ever which I was told would "burn out" every so often. Last couple of years, the compressor seemed to be rather noisy. Filed a complaint and now I am getting nowhere because the installer and manufacturer keep blaming the other person. IF neither accepts responsibility, then I hope to go the the media to have this resolved. Heard there is a lawsuit against Goodman Mfg. I'd like to have a decent unit put in. Tired of the expense. Have a 10-year warranty and it didn't last 4 years before I had bills that added up to a new unit plus more... Go to another manufacturer.

After having a Goodman furnace installed in my home 7 years ago, I recently had to spend $1000 on repairs. The main blower wheel began to make noise and was found to have cracked welds where the fins attach to the end plate. While the Tech was there he noticed the Combustion Blower was also noisy and dragging. He thought it might last a little longer, but I elected to replace it then as well. Since the furnace was just out of warranty, the cost for the two parts was almost $800. I have seen other complaints regarding Goodman Furnaces and must agree, they are substandard. The initial cost was low, and the unit seems to be efficient, but long term durability is poor. I have heard others say Goodmans are fine for a home you don't intend to keep. Ditto That!

The repair person showed Me the blower motor unit had broken and had fell off. The repair person told Me the blower was out of balance and was defective from the factory. I contacted Goodman and they said there was nothing they could do. They lived up to parts replacement at a $20.00 fee but I feel out in the cold if this unit continues to fall apart. The labor is a killer.

On October 16, 2012 we were awakened by a terrible noise coming from our Goodman HVAC unit inside our 6-year-old Fischer condo. We found that the noise went away when we turned off the heat, which is not feasible when the weather has turned cold recently. Since we have been under a service agreement for the past 2 years with Rick's Heating and Cooling I had them come out and upon investigation it was determined that the noise was related to vibration in the extremely long line-set (approximately 106-110 feet) and DelMonde (the installation company) had paired the 3-ton outdoor heat pump with a 2-1/2 ton inside air handler. We have not been able to use the heat pump as the compressor is failing and the coil on the interior air handler has also failed. Therefore, we have been relying strictly on "emergency" heat and space heaters and keeping the thermostat low in an attempt to minimize our electric bills.

My rental property at ** Springfield, VA. Air Conditioner system was replaced by BK Tech contractor Sean ** at 43020 La Riva Dr Ashburn, VA 20148 on Aug 13, 2009 with a Goodman AC system. Last summer a refrigerant leak in the condenser was repaired under 1st yr warranty. This year again the condenser leaked and required replacing the condenser coil.

Our 2 Evap Coils from our central a/c (both units) had to be replaced due to poor manufacturing of the product. These central air condition units were brand new at the time of the purchase of our brand new home in 2006. We experienced the first problem with our second level in the Summer of AUGUST 2007. The second problem from the ending of August 2008 - August 2010. We are certain that based on the information that we obtain that the EVAP COIL should have been recalled by Goodman due poor labor or poor quality of materials. Not only ours but many others that purchased their new homes during 2005-2007 with Goodman A/c and experienced the same problem. I received this info. through several certified technicians in our region and also online (YOUTUBE.COM). Please feel free to contact us, if you need any additional information or have any questions. Thank you.

I purchased Air Handlers on 06/17/2009 from USHAC. I called them on 01/09/2010 because there was problem. I called Del Air and they stated the last A/C company turned a screw on the outside unit that let the coolant out. I paid $238.00 to fill up with coolant and tighten the screw. On 09/07/10, again the A/C was not working. I called Del Air and they found a leak in the coil on the air handler. This will cost $680.00 for labor. This should not happen to a unit that's 14 months old.

This is a defected product and Goodman should help, but they feel it's not their problem. They have a commercial that states Goodman products last and last. The consumer needs to be warned about this product and they should not be allowed to advertise false statements. I called numerous A/C companies and they all said this should not happen. Also, I contacted the local Goodman Mfg Co. where this was purchased and spoke to Jim **. He hung up on me.

My home is 3 years old. The heating/AC unit that came with the house has had to constantly be repaired, 4 times in the past 3 months!! Debris in the combustion motor has caused it to fail regularly. When I ask the repair man if something can be done to avoid it, I am told it has to do with the design of the unit! This is becoming quite costly to have repaired continuously and I am very concerned about a fire hazard!

We purchased a new 5 ton unit from W.H. Hearn Mechanical in Jacksonville, FL on 07-07-2003. On 05-28-04 they returned to our home because the unit had stopped cooling. At that time they replaced the compressor and said we had no labor warranty and charged us $450.00 to replace it. On 05-16-05 it stopped cooling again so we called A.T. Harris out and they said the unit was low on freon and recharged it. (We did not call Hearn back because they did not even warranty the unit for the first year as most do.) Again on 05-22-06 A. T. Harris had to return because once again the unit was not cooling. They recharged the unit again and said it was a little low on freon.

I have a cold house and my 81 yr old mother in law is cold with flu.

My two year old Goodman air conditioning system has already cost me $1313.53. Both the blower and the coil failed and had to be replaced. Don't buy the "best warranty in the business" story. You will have to pay for labor to fix or replace the equipment when it breaks.

Closed on a new home April 2000 with a new Goodman heat and air conditioning unit in place. In June of 2000 Freon had to be added. Also May 2002, Aug. 2004, June 2005, and Sept. 2006 Freon had to be added. Evaporator coil had to be replaced on May 2002 and June 2005. A relay switch was replaced in Aug 2004. In Dec 2006 compressor went out. Dec. 2006 emergency heating system would not shut off and over heated. Had to shut off at circuit box. Goodman says that the compressor is out of the five year warranty and on our back even though several independent heating and A/C contractors say that the constant low Freon has put stress on the compressor and shorten its life. Because of the emergency heating system over heating we are only able to run it when we are home and in the day time because of the fear of fire. We have paid for the Freon, labor, and service calls on all and the high cost of running the emergency system.

As I have called 4 times to give you the opportunity to come and inspect your unit, as well as attempted to obtain a Return Merchandise Authorization without success (as it was installed by a contractor, Keith **, I do not have the order number). I have photographed the unit, the damage to my wall & box, and will keep the unit for your inspection and pick up. As I am involved in litigation for a living, I was attempting to give you sufficient notice to be able to conduct your own investigation, as well as give you the opportunity to rectify the situation. Unfortunately, as the 4 individuals I reached out to advised it was against their policy to identify themselves, either by name or employee ID#, I was forced just leave another phone message. I did speak to a woman who seemed very helpful, and sympathized with the situation, as it involves a 92-year-old woman, with an 87 degree bedroom, although the temperature is 74 outside. Fortunately, we have windows to open. It is also fortunate that the melted siding, for the most part, is hidden by the new power box. Unfortunately, we need to replace the unit now, given the heat this time of year, and her frail health.

Hi, I have an issue about a product I have and I would like to know about what I can do about it. It all started when I had my home built in 2002. I have a Goodman heating and air unit installed new. Around $8000.00 for two units installed. We moved in the home at the end of Oct. 2002 and started using the heating unit for the first time in Dec. 2002. We started noticing in January our first month's heating bills were about $300.00. My wife was about to have our first child so we stayed with relatives through Jan. and only had the furnace on 50 degrees to keep the pipes from freezing. In Feb.. when we got the electric bill it was $640.00. I contacted the contractor who installed the unit. He came out and determined it had a defective part and changed it out, but the unit still blew out only slightly warm air. He said that was normal and that all Goodman products were like that. So we went on the rest of that winter freezing and paying the high bills.

We purchased a brand new home in 2000. This April, when we had the A/C unit serviced prior to the beginning of summer, the servicer found that our A/C unit was about to die. We went ahead and had the system replaced to the tune of $4500. On the replaced outdoor compressor was a sticker from Goodman Manufacturing that stated if the unit had to be replaced between 13 months to 60 months after initial installation, you could get a $400 rebate. All they needed was your original dated settlement papers, the copy of the new installation and a check for $20 to cover the processing fees.