Goodman Manufacturing Reviews

With our new home was installed an Amana & Goodman Heat Pump. We have been in the house for just under four years now. We got news today that the Goodman Heat Pump coil has a leak and it will cost $ 625.00 in labor and recharge of the system. The part is covered but not labor to replace or the front to recharge the system. Not what we expected in a new home. Sadly other reviews indicate further problems with Goodman units so I am now contemplating replacement rather than keep getting stiffed by an uncaring company and sleazy policies.

I had a 4 ton Goodman home air conditioner installed less than 5 years ago. The evaporator coil has already started leaking and is being replaced as I write this review. $625 to replace the coil and $75 handling fee from parts warehouse. My service tech tells me I was lucky to get 5 years and that he replaces these coils frequently. He found the leak in 1 minute. I called Goodman (877-254-4729) and they denied problems with their units and did not offer any compensation. Then I got on this website and read the reviews and got even more depressed. I'll never buy another Goodman (or Amana because I understand they use the same coil) and be sure to tell my story as often as possible.

This unit is less than 3 years old. Within the first few months of install a coil went bad. Costing labor and coolant. They gave a new part but refused to do anything else. Then the 2nd cool has a leak a little over a year later apparently. Kevin ** sold the unit to my installer who is a dealer. He made it right out of pocket. Then in early June, the compressor went out. I had called Kevin once about the 2nd coil issue. He said he couldn't deal with me the homeowner. So here we go again jumping through hoops. Now it's the compressor. That will be 3 times I have bought coolant and twice a complete loss plus labor etc.. Not to mention I had to go buy a window unit just to make it manageable (400.00) in the main area of the house. Ferguson has went down and Kevin ** is a guy you don't want representing your company unless you want it to lose business.

We brought a Goodman air-condition and it the compressor went within 3 years. Contacted Goodman, experience runaround, and was told to expect a call back. One of the worst companies I have dealt with. Out of thousands of dollars, unit shall have lasted much longer. Sad she companies don't stand behind their products.

Well the Goodman HVAC unit is 3 years old and 2 coils down and now a compressor. These are clearly pieces of junk. Do not buy them. It's a shame that even with a parts warranty, I will have more money in labor in 3 years than the unit cost me to begin with. Not to mention burning up in the heat of summer. Junk Period!

Have had our unit in CA, for less than 1 year. The compressor just went out and am now being told that the manufacturer won't allow the parts to be stored. It shouldn't fail within a year anyway, but there is always a certain percentage of failure in anything mechanical. How you deal with that is key, and withholding parts is unacceptable.

This is the second coil I have had a put in the Goodman unit in 8 years. Even though they have a 10 year warranty having your AC go down for a week in Florida is horrific and it's just not the coil. We've had compressor issues. We've had for 5 service calls and this was a brand new unit in 2011. I can see why they had a class action lawsuit on their product.

This unit (Goodman GPH1448H1 Heat Pump) is worthless, cheaply made, tinny, extremely noisy and inefficient. It is outrageously noisy and Goodman customer service doesn't give a damn about it. The structure of the unit is made of flimsy material and vibrates loudly every time it starts and runs. Goodman Mfg offers NO solution to correct the noise and even denies there are problems despite NUMEROUS online and YouTube comments. This unit should NOT be sold. It is too cheaply made and of extremely poor quality. Do NOT waste money on Goodman products.

Bought Goodman. Never again. 2 burnt blower motors and now a defective evaporator coil and on top of that my installer said it’s all warrantied through Goodman for 10 years but now Goodman says they will not warranty the units for 10 years; only 5 because a form was not filed within 90 days from install. This is bull. It’s because they are in a class action lawsuit about having lot and lots of defective coils and so they're trying to get out of covering their 10 year warranty on a technicality and because they know their stuff will only last for 5 year and now turning the blame on homeowners for their installing company negligence in not filing their paperwork timely by saying, "Oh that’s the homeowners' responsibility to file the warranty paperwork and if they don’t we will penalize them for our defective products."

We purchased a brand new Goodman residential air condition two years ago. We have had it repaired seven times. It has cost more on labor than we paid for the unit. It has been a nightmare. Currently not running with a heat index of 115 and three puppies who are suffering. Would not recommend this unit to anyone.

I selected a Goodman 5-ton heat pump unit with a variable speed fan system in 2011 for a large insulated shop that I own. It was installed by a licensed installer that also is a dealer for Goodman and also does commercial installations for McDonald's, Burger King, etc. 3.5 years later in 2015, the evaporator coils failed. It was a leak deep inside the coils. Pure manufacturing defect. Goodman warrantied the coils, but of course not the $800 in installation and refrigerant costs. Roll forward 3.5 more years and the evaporator coils failed again. Goodman won't replace them, even though it is CLEARLY a manufacturing defect, because replacement coils only have a 1-year warranty. Hmmm. I wonder why that is? Their warranty speaks volumes on what they think of the quality of their product. Customer support tried to help me, but their hands were tied.

Goodman compressor just went out and had to be replaced. Original paperwork listed a 99 year warranty on compressor. The company that installed it in 2007 is no longer in business, and when I contacted Goodman, they said the warranty was through that company, not them. Sounds like Goodman doesn't stand behind their product!!? Talked with another Goodman supplier and they also suggested contacting Goodman directly. Will NOT recommend them at all. Anyone have suggestions on what else to try to help get financial relief?

So we went with a Goodman Heating and AC unit for our house. We have had nothing but problems with the unit for the past 3 years (the unit is 4 years old). The total in repairs is almost as much as we have in the unit. I would not buy a Goodman again. When we asked Goodman to help us get the unit replaced, all they wanted to do was give a $300 discount off a $3500 unit. Wow. I think I have learned my lesson with them. We will now have the Goodman unit replaced with a better quality unit from another competitor. Very disappointed.

This unit was installed almost 4 years ago - brand new unit. The coil needs to be replaced. When they do the repair, I will lose all of the freon in the system. The freon is not covered under the warranty and it doesn't matter that the reason I am having to replace the freon is due to a mechanical problem. I have to absorb the cost to replace freon, service call and labor to replace coil out of even though I have a warranty to go with the unit. It is a $1200 repair bill for a product under warranty. When I spoke with Kristin from Goodman she informed me that Goodman can't help because they only cover the parts and the reason they only cover the parts is because they don't install any of the units. It makes no sense that I need to pay to replace the freon that is lost due to a mechanical issue. I will never recommend Goodman to my friends.

I have a Goodman AC unit that is barely 2 years old. Back in November 2017 my coil went bad and lost all coolant. Had to wait almost 2 months for a new coil since it was on backorder. The new coil was installed in January of 2018. Roughly a month later, the float switch died and had to be replaced. A week or two later, the blower died. This also had to be replaced. It is now June of 2018 and the six months old coil is leaking AGAIN! It will cost around 800 dollars to fix AGAIN! Since both coils failed and caused the air handler to freeze up, I now have water damage in the air handler cabinet. Mold is now growing and had to be removed. The air handler cabinet will have to be replaced as well since the insulation is now damaged. With this new repair, I will be $2,000 dollars in the hole on a 2 year old system.

This unit was installed 16 months ago- brand new unit. The Freon line rubbed against another line due to the horrible design of the unit and caused all of my Freon to leak out of the unit. Which, I had to replace out of pocket- even though I purchased a warranty to go with the unit. When I spoke with Caroline from Amana (Goodman) she informed me that the defect had nothing to do with the unit itself, but that the defect comes from poor installation.

Goodman is not so good. We are new homeowners who luckily purchased a home warranty, and so repair was covered at least! Turns out this Goodman Split System Model GSH130301... was already replaced at tail end of the 5 year warranty. This replacement unit is under six years old, and been serviced for an Evaporator leak, freon replacement just 9.5 months ago, and today a capacitor was replaced as well as freon leak replacement... As it was totally empty. Based on our limited experience and other reviews, glad we purchased the coverage. Suggest if you are purchasing an existing home with a Goodman Split System unit, to do the same. Will be saving our pennies to replace this system after our first year here.

Bought my unit 3 years ago, last year the motor went out, this year the coil is bad. We live in AZ, and the parts not in stock, haven't had A/C for over 2 weeks now, I do not recommend Goodman. Great the parts are warrantied but not the labor so all the labor has come out my pocket and that's not counting the inconvenience of having no A/C for days at a time, this year no A/C for over 2 weeks just waiting on the part to come in. Ridiculous. I thought there was a Lemon Law if the unit is bad it gets replaced. This unit is was suppose to be reliable, nope just affordable but not really as labor comes out of your pocket.

Unit GPH1560M41AC: My coils are bad in my unit. Unfortunately for me my warranty expired on 11/26/17 and since I haven't had my air on since November I did not know I had any issues with the air. I am now about 4 months out of my warranty. I called Goodman thinking that they may be willing to offer a concession or discount to me so I would not have to pay the full price of $854 for the part to replace. I explained that I have always been a loyal Goodman customer. The last 3 units I have purchased have been Goodman.

Had the Goodman DSXC18 AC condenser installed with a matching Variable speed air handler and after research and vetting a qualified installer I am very happy with the value, efficiency, overall performance of the Goodman product. Would suggest this product to anyone looking for a great value, warranty, and performance. (As long as they have a qualified technician installing the product).

I purchased the Goodman 16 SEER compressor unit. The very first time that I turned it on, it would not run. Doesn't hold refrigerant. I contacted the company, and they said that if I hire a company to fix it, they will supply any faulty parts, but they will not cover any labor. However, the unit is BRAND NEW and just installed and never run. This is extremely bad quality control in manufacturing quality control and very callous customer service.

Heat pump 4 years old - spent 2500$ in repairs already. The very first year, we had to replace the condenser, the second year, the coils, the third year we have had to replace the tubing soldering. The parts are warranty but the labor is not, it has costs us 800 to 900 dollars a year. We have called Goodman and they say, the parts are under warranty but we are responsible for the labor to repair these parts. I have asked that extend our warranty or replace the unit. I can get no help. There is no logical reason for the major items in a brand new unit purchased in 2013 have so many bad parts. Customer service is HORRIBLE, no help at all. Registered 4/9/13, Serial #1210586748, Model gph1348h41, Dealers name Connell's heating and A/C.

Replaced my outside AC unit in 2014. Original unit lasted 15 years. Inside unit still going at 20 years with regular cleaning. Regular AC guy, John **, recommended a Goodman outside unit. In 2016 compressor leaks and John replaces it under warranty charging me labor at $75 per hour for 14 hours to pick up and install (ripoff). In 2017, the warranted replacement compressor is leaking. Replaced under warranty and same install cost. I had to use John as he had purchased the unit and could only do the warranty. Never again will I fall into this trap. The outside unit has now cost me $4500. I could have replaced the whole system with a reliable system for that expense, which I have to do now in 2018.

Had my evap coil replaced in 2015 because the refrigerant leaked out. In 2017, the replacement coil was leaking. The compressor also crapped out. Had to use portable AC units until now when I was able to finally get this Goodman crap replaced with Carrier. Never will buy Goodman again!

After only 2 years, the 3 ton a/c and heating unit needed service and Freon added. Now, after only 10 months, the unit once again is not cooling. The initial diagnosis was that it needed more freon, not it needs a new condenser. I will never, ever buy another Goodman and if you are smart, neither should you. A $4000 unit should at least give you carefree service for 5 years more. I am going to contact Goodman and see what they have to offer.

I purchased a Goodman ductless mini split heat pump. It was installed by a professional installer. The compressor stopped working after about 5 years and 2 months. Assuming the unit had a 10 year warranty, I contacted the company. Upon doing so, the customer seemed to enjoy telling me that the unit only had a 5 year warranty. I then attempted to contact a company to repair the unit, and found it difficult to find a company that worked on the Goodman brand. I was advised that Goodman was not a good unit and it would be less expensive to replace it with a Mitsubishi unit, which I intend to do. I will never do business with Goodman again.

I bought two Goodman sir conditioner units in 2011 and 2014 for two separate townhouses. After only three years on each unit - coils needed to be replaced. Cost $700 each time. Wrote to Goodman and they would not reimburse. DO NOT WASTE YOUR MONEY ON GOODMAN!

I got my 3 ton 14 seer heat pump unit 2010. Had to have leak repair in 2012 and refill gas. Have had to add gas every year since. I was told by two technicians I had a leak in my coil. They have been unable to find a coil. Now my compressor is shot. They can find a compressor but not coil. I still have two years left on warranty but can't get coil.

When this unit Goodman heat pump model GPH144841AC was about one year old it developed a major leak causing all the refrigerant to escape. It cost $500 to have someone repair the faulty factory solder joint and recharge it. Since I installed the unit myself Goodman will not honor any warranty. It is a self contained unit that I did not even open up so there was no way I could have damaged the inside of the unit. About two years later the main power relay failed and I had to replace it.

I had a gas leak the first season (2011). I went without heat for one month as the Gas Company kept turning off my Goodman unit. Dayton Services tech came out 4 times but could find nothing. A neighbor found the leak and they came out and fixed it as I had taken a picture of the leak. Next season the Amana a/c went out and Freon put in. Skipped a season and next year the a/c went out again and capacitor and freon added. Skipped a season and same thing again--Freon and capacitor. I am 83 and didn't want to go through the heat and bought a window unit in anticipation of next breakdown in summer 2018. I called and wrote Goodman (in Houston) along with pages of documentation. No response. Mainly sarcasm. No response from Dayton. Paid $5,000 for the unit. I'm supposed to have 10-year warranty and service!

I bought a new Goodman AC unit 8½ years ago. I was smart to buy the 10-year labor & parts extended warranty at that time for just $198, as the coil failed this past summer, and my contractor indicated it would have cost me $3500 to fix. While I was thankful I had this extended warranty, and that Goodman honored this warranty, the coil should NOT have failed after just 8½ years. Would I buy again or recommend a Goodman? Not a chance.

First off I want to say that customer service is not up to par, they are rude and treat people as if they don’t care what you have to say. I was talked down to as if I’m ignorant when trying to explain that a defect in the quality and build of the unit isn’t good and that a unit less than 2 years old should not be having $700 plus work done on it due to a manufacturing issue and missed quality checks. This company is horrible and do not care how they treat customers not the quality of their product. Therefore this will be the last product I own and I would stray far away from this brand and company.

Poor equipment (Furnace and ac unit). Not dependable. Now owned by CHINA! I am a contractor and will not be selling their equipment anymore. Too many problems with new equipment and company does not stand behind their product! Buy AMERICAN OWNED AND MADE!

So my house had a 12 SEER TRANE on it for 18 years and still going strong. I decide to get a 5 ton 16 SEER to save energy. What a mistake. Goodman 16 SEER installed November 2010, 3 years later lower TXV goes out, and I was informed that installer did not file warranty papers so no warranty. $800 repair then 6 months later upper TXV goes out another $800. Now 7 years later compressor goes out. $2000. Had I bought an American Standard or Trane I know I would not have this problem. Learn from what you read here. DO NOT BUY GOODMAN.

Some gangster AC guy installed a Goodman ac unit outside my house 2 years ago. Already then he did not seem to know what he was doing because the coils were freezing up inside the house shortly after installation and he had to come back 3 times. He charged us $3000. We are not experts and noticed the unit he installed has the worst energy efficiency by far. Now two years later, it is not working and Freon is leaking out of the coils. I called him and he argued with me that "he has been in business for 30 years and I don't know about technical details". Needless to say, he is trying to get rid of me and my complaints because he spent the $3000 a long time ago. Another ac guy told me I need a totally new unit outside AND inside because the two are not compatible. Great! Everyone is just trying to fill their bank accounts. He told me it would cost me $900 if I wanted him to recharge the Freon. Please help. I am freezing!!!

I bought a new Goodman ac unit. From day one I knew there was a problem. It would never go below 76 d F. I called Goodman who sent out a tech. He found nothing wrong. I then hired a ac company to inspect the unit. They found it had leaked ref. GOODMAN said they would replace the coil but I will have to pay for the labor at a cost of $1100. After paying $3400 for the new ac this is a rip off. I AM BEGGING YOU DO NOT BUY A GOODMAN. THEY ARE PURE JUNK.

I have 2 Goodman AC units for my house and both were installed 5 years ago when the house was new. 2 weeks ago my unit stopped cooling and I had a tech come to check it out. Found a Freon leak in the evaporator coil. He said those coils are on backorder and we could try to service it but it may rapidly leak down again. I decided to try that since the coil is on backorder which cost me 580 bucks.

3-ton package unit, 16 SEER - Shortly after the unit was installed, we noticed water draining on our wooden deck. The unit was not placed on our deck, but it butted up against it. This was in June that it was installed. It is Nov. 9, 2017, and it is still drenching our wooden deck when the air conditioning is on. The company has tried everything they know to do, and they have spent hours and hours and hours here with many calls, 12 different techs.

I purchased a 16 seer Variable speed 2 stage 3 ton heat pump with a AVPTC air handler. The unit was purchased and installed on 1/13/2012. Almost immediately the problems started. Goodman replaced the variable speed motor in the air handler along with the circuit board. I then started having problems with the heat pump in the winter months kicking out on the high head pressure limit.

Would give 0 stars if it was an option. Unit was one year and one day old when 3 parts needed replaced. Goodman only covered one part. We have regular 6 month maintenance on the unit. Bottom line, it cost us $327.00 to get a brand new unit fixed. We asked in good faith that Goodman would work with us on this but rec'd a letter stating they were unable to meet our request. We were referred to Homeowner Support, which we reached out to twice and never rec'd a response. Not a company that I would recommend to anyone or their products.

I installed a new A/C at my house. It works great, great warranty. It's a proper installation guys. My contractor did a great job. But very happy to know Goodman is now made in USA. Huge facility in Houston TX.

Buyer beware! These companies do not offer technical assistance for consumers, only for contractors. This is very disappointing to me having recently purchased costly high-end equipment made by Daikin Industries, which is the parent company of Goodman Manufacturing.

Just purchased a new Goodman 5-ton 16 SEER Air Conditioner September 2017. So far I'm happy with the unit except for the annoying loud "Tinny rattling & grunting" noise coming from the compressor. Had my AC contractor come back within the first week. He stated this is normal and the noise is coming from the refrigerant line coupling/caps. He put some electrical tape on the caps and that reduced the noise level a few degrees.

I am joining a long list of dissatisfied Goodman a/c unit customers. My wife and I purchased our home in 2012 with Goodman units installed. Almost immediately after moving into my new home one of the units experienced problems cooling one of the floors of my home. It took 5 service repair visits to uncover a defect in the unit which ultimately was repaired. Fast forward 5 years, around the time the warranty ended and we began experiencing problems with one of the other units. We were advised that the "coil" inside the unit had gone bad and had to be replaced. I contacted Goodman and they advised that even though it had only been a few months since my 5 year warranty expired, they would not replace the coil. Too bad, tough luck. I would implore anyone reading this to not purchase Goodman products or have them installed in newly constructed home.

Bought new A/C unit in 2016, as of date I have spent more money repairing the unit than I did purchasing it. I Have replace the Freon 3 times, condenser coil, motor and now my evaporator coil needs replacing and more Freon again. I'm suppose to buy a labor contract to fix a BRAND NEW UNIT!!! REALLY???

The house I moved into had a Goodman AC installed. Fast forward to when I move in and the compressor blows. I called Goodman to ask about warranty information since the unit did not look very old. I was told that my unit was out of the warranty period and I would not get any help from Goodman unless I was able to locate information on when the unit was installed. After significant research from the previous owners and the owners before them, I was unable to locate any documentation.

Had this unit installed in August of 2012. Immediate problems the following day with a "broken wire" that made a horrendous noise. In May 2017, it stops working. Repairman says it needs freon. July stops working again. Repairman says there must be a leak and it's impossible to find them so he replaced the coil. Today, September 2, stops working again. Will be getting a new AC unit but you can bet it will NOT be a piece of junk Amana/mfg. by Goodman. Myself, I believe a AC unit should last more than five years, esp. when it doesn't run year round.

We purchased (2) 25 Ton Daikin HVAC Units. Goodman Distributors in Philadelphia sold them to our contractor / we bought them from the contractor. Both units arrived on July 11, 2017. 1 of the units worked for a few days. It is now over 40 days and still no sign of getting replacement parts for the unit. The management at Goodman Distributors is absolutely horrible. I cannot express how angry I am at the lack of customer service & no care or desire to fix the unit.

I bought my house in 2014 in South Florida. The house was brand new construction and very well built. It has all impact windows and doors, along with plenty of insulation. The biggest mistake however was that the builder installed a "GOODMAN" manufacturing HVAC system. The system is sized well within Florida code and worked fine the first year. However, the second year things quickly went downhill during the summer of 2016 when the condenser motor went out in the unit - only to be followed by the coils leaking 4 months later. As of this summer 2017 the unit has gone out again and was completely out for 2 WEEKS!!! I set the unit to 74 and it runs all day even though the house is 85 degrees inside.

Lennox is leading the industry but Goodman is just as good, but is a simpler machine. The problem is Goodman used to have less restrictions on who they deal to. Because of this, non-professionals have bought Goodman and installed them incorrectly. IT ALL COMES DOWN TO HOW IT'S INSTALLED!!! Pay the extra $$$ to go with a reputable company!!!

After I completed an earlier review, a "Goodman" supervisor contacted me by phone. We spoke, and after explaining the issue and my thoughts, the supervisor said she would get back me on extending the warranty on my new unit. A couple of hours later I received an email from the supervisor, with an attached copy of the corrected and updated warranty coverage. Fantastic customer response after what I believe was a fair complaint issue.

We purchased a Goodman Central Unit in 2012 - The unit has been nothing but trouble, it has become a money pit, last year we survived the summer with small window units, because the coolant would leak out after about 2 weeks. In my opinion this has got to be the worst central unit ever sold!

I had an Amana 2 ton hvac gas pack for 18 years, never had a problem, never cleaned, never serviced. The unit had to be replaced in 2006 and was a problem from day one! The unit would not cool like the old one, the unit was supposed the same as I had before. I spent $3,900.00 in repairs with everything in the unit being replaced, including the compressor. Goodman did not offer any help! They even called one service technician and said I wasn't happy with him, when the fact of the matter was he could not figure out what was wrong!

I built a new house in 2012-2013. 3 separate Daikin commercial grade split units were installed. The house was completed in August of 2013 when I moved in. I noticed, in February of 2014 the unit wasn't heating the rooms on 1 of the unit's zones. I called the installer and spent over $900 to fix it, the company refilled the freon which was empty and left. 6 months later in August, unit's not working again. Long story short second repair company after two three to four visits finally identify the problem with a Daikin tech rep to be the condenser coil in the outdoor unit and evaporator coil in one of the handling units.

I have read so many bad reviews and all I can say is I have been installing Goodman units since 2008 and have yet to have one fail. I would put a Goodman up against any brand. Dollar for dollar and dependability you can't beat it. I have had 2 units where ants made a home in the contactor, but that's the only times I have had to replace any, and I mean any part on a Goodman unit. Goodman also has a solid alum. Evap. Coil, nothing to rust out like other brands have a MILD steel end plates that after 10-15 years of service with it being wet from condensation will rust and cause the copper loops to have pinhole leaks that is impossible to fix.

I bought a Goodman 3 ton and in the winter it's not that good at producing heat and this summer just kicked off and the fan motor gave out. I barely use this central air unit and now the guy who installed it wanted to charge me 100 a pound and then he said I might not even be covered. This isn't cool at all! Thousands down the drain. Never again will I buy this junk!

Worked for Goodman a few years ago. Arrogant, paranoid upper management, inferior products, delusional opinion of their products. Think they are a higher quality than Carrier, Lennox, and Trans, who are the industry leaders.

I have purchased a Goodman heat pump there 3 years ago and it stopped working. The compressor went and have been trying to get it fixed. Have contacted the company many times and they will not replace the part. I know of someone else who has the same problem as I do. Will never deal with them again. There is a 10-year warranty on it and they will not fix it, it's been two years waiting.

GOODMAN R22 5 TON UNIT "JUNK UNIT" - Goodman is garbage. I just hit 5 years and during this time we replaced a compressor under the bull ** warranty and it still cost me $1000 between labor and freon. Now the coil leaked out all the freon. The owner of this junk company needs a visit... I bet you in his home he doesn't have this junk. My last unit was a Carrier and it never gave me a problem in 37 years of use... shame on this fool who owns this bad company. Do not believe any installer. This manufacturer makes junk!

I had a Goodman (GPG153609041AD) unit installed December 2010. Since then I have had to replace a draft motor, ignition board, and now the evaporator coil is leaking and needs to be replaced. All in I will spend more than $4,000 in repairs on a unit that cost me $6,800 to install! Goodman would not help. Given all comments online, the evaporator coil at least is a problem that has consistently come up. After speaking with customer service, they would not offer any help at all. I recommend that no one use Goodman units ever. I will replace mine as soon as I am able to do so.

I purchased the "extended warranty" through our local One Hour Heating and Air (now out of business). This covered a total replacement installation in 2009 of: a Furnace/Coil downstairs; heat pump/air handler unit upstairs; two outdoor units. Evaporator coil sprung a leak last week and I checked my warranty online and on the phone w/ Goodman and they confirmed my coverage for parts and labor. Called one of their authorized "Asure" techs and he came out and told me the coil wasn't covered.

Replaced old unit in 2008 with Amana 5 ton. So far replaced coil in upper unit (Which was supposed to be recalled 2 years after unit was installed. No contract by manufacturer). Replaced fan in upper unit twice, which is down again and replaced compressor three times in a row in order to get a good one along with valve motherboard and comfort control. All at my cost because company that installed unit went under and no contacts was made to me to let us know this unit isn't even 10 years old. Totally never buying a unit from Amana or Goodman again!

Our Amana heat pump started breaking down after 5 years. First it was a leak, then coil, condenser then the other coil and another 5-6 leaks repaired. All of these on separate occasions & all in an 8 month period. Customer service wasn't any help either! I will never purchase Goodman Mfg. brand in the future!

I purchased a Goodman heat pump GPH1360H41BC (sn: 1208655671) in 2012 from a local dealer by my AC tech. It worked ok at first except for low freon. This year I began having problems. First a capacitor, then the fan motor. A month later I was told the coil had a leak and tech replaced 5 lbs freon at $30/lb plus labor. I was quoted 11 lbs of freon at $30/lb plus 3 hrs labor for a total of about $900 for a new coil. Coil was under warranty but labor and freon isn't. Those are the biggest cost on the problem. Why should we have to pay for freon that escaped as a result of a faulty coil?

Amana package unit is not old. 2014 I think. Evaporator coil has had constant leaks. I've already had 3 prior service calls on this unit, the fan motor and now the compressor has gone bad. I wouldn't recommend it to anyone. It there was a zero or lower, that is what I would rate this unit.

I bought a 15 seer heat pump from Goodman Manufacturing. This is my worst mistake ever, less than 5 years evaporator coil started leaking out Freon. 2 pounds to start with, then 1 year later 5 pounds. Unless you like spending enormous amounts of money on Freon ($45 per pound), and $75 per hour labor, do not buy a goodman heat pump or air conditioner. The amount of rust around the evaporator coil is unbelievable. Their warranty is a ** warranty. The warranty is only as good as the product, and the product is only as good as the warranty. Please do some research and don’t buy goodman products. I thought it said made in America. It's made with defective parts, please look at all their negative reviews. I had a Rheem that lasted 31 years and a carrier 33 years.

Unit is barely 6 years old. Evaporator coil has a leak. Goodman said unit wasn't registered and I don't have a record that I registered online so it's my problem. I looked online and saw there was a class action lawsuit but it was dismissed? I've already had 2 prior service calls on this Goodman. I wouldn't recommend it to anyone.

I had my AC guy come over and he discovered a leaky coil, which is only 13 months old. After calling Goodman in Winter Haven FL they discovered this unit is out of stock across the country and on backorder? Now this seems a bit odd since apparently their coils go bad often. We have to sit and wait without AC in the Florida Sun for them to start manufacturing them and then ship to local warehouse. Maybe 2+ weeks I am being told.

AC replaced September 2013 with a brand new Amana/Goodman ASZC18. Four service calls in the last 3 1/2 years and $853 in repair charges. Evaporator coil failed this week after only 3 1/2 years causing refrigerant to leak. New evaporator coil is covered by warranty but not the $400 labor charge. I have since found out that this was a problem for the company on units sold between 2009 and 2011 and there is a class action lawsuit in progress. I bought my unit in 2013, so apparently this is still a problem.

People buy Amana thinking that it has the best warranty (10 year for units, lifetime for compressors) on the market. But like so many others, our home builders (in 2009) didn't give us any registration papers, or bother to register the product themselves... So the warranty is irrelevant after just 5 years. I thought this was an illegal practice, to require registration for promised warranty coverage, but turns out it's only illegal in California. Our AC unit failed promptly after first 5-year period expired, and the repairs have been costly. Never going to buy Amana/Goodman again, not unless they change this predatory warranty policy. This company's extended warranty is a sham and a hustle. I hope that someone with more time on their hands brings a class-action suit.

We bought a home in 2011. The home was built in 2008/2009 with a Goodman unit. No other person ever lived in our brand new home. Last year the nightmare started when we had a company to come out to replace a part. However we continue to have a bad odor coming from the air of the air condition that smelled like dirty socks. I had started getting bad sinus and my husband woke up with headache every morning. So we called to have the entire system check last week. The company found a lot of rust and molded inside the unit and a bad coil. Many of my neighbors have replaced the coils in their system as well. Needless to say we had to replace the entire system the next day (Friday, March 31, 2017). We now have a Carrier and clean air.

Brought a unit from Goodman on 3/7/17. Installed the unit for my customer on 3/9/17. On 3/11/17 they had to evacuate from their home because of the smell because the heat exchanger is bad. Also the children got sick and the parents got headaches and had them for 3 days. Goodman said they couldn't give us a new heater and the homeowner no longer wants this furnace in their home. They do not want no tech from Goodman at their home. They want to be reimbursed. The Manager Michael ** was the most unsympathetic person I dealt with in my life. Instead of just reimbursing the homeowner he is making it difficult for them. He wants us to pay a tech from Goodman to deem it bad when we purchase the unit not even a week ago.

I own several houses and have had several Goodman HVAC systems (mainly heat pumps) installed. It's turning out to be a nightmare; chickens are coming home to roost! It's the same thing on nearly all of them--- leaking coils! After reading all these other reviews I am very worried!

3 TON Amana AC cost $6875!!! (this is a small ac) The compressor went out after 2 years. Date of purchase 2/25/14. Date replaced 6/22/16. This is for a small footage upstairs split level - rarely used. It's warranted for 10 years - but I had to pay $850 labor to replace it. They replaced with a Goodman, which is supposedly same manufacturer. One year later - it has gone out. Maybe they will replace it... but this product is far inferior and as costly as the top of the line Trane, Carrier or American Standard. Extreme hassle to replace even though it's warranted.

Circuit board sensor controlling defrost cycle failed and parts were ordered on a Tuesday for expedited delivery. A week later parts had not arrived and all Goodman would tell the repair company was that it didn't ship until Thursday. They had no explanation of why there was a delay in shipping, they had no way of tracking the shipment, they couldn't even say how it was shipped. After 8 days, they simply didn't care when or if it arrived. Parts have been reordered, but Goodman is no longer on my list for replacement consideration.

I just purchased a Goodman 3 ton 16 seer packaged unit. 9-10-16. It is in a weekend home. The unit shut down after just two days. A local dealer (Mills AC) sent out a tech. He told me that he was 100% positive the circuit board had failed. New one was installed and unit still does not work. Now they want me to pay them to come out again and Goodman has weaseled out of their warranty. This by far the worst pile of junk I have ever purchased and the Goodman service is the worst and Mills AC has no clue as to what they are doing. AVOID GOODMAN, PURE JUNK!!!

In August of 2016 we had an A/C system failure, and decided to have a Goodman complete system with gas furnace installed. Not only was the overall cost much lower than some competitors, both A/C and heat have performed at a very high level from day one. Our home has less humidity, is comfortable, and we also enjoy the fan speed settings. The entire system is powerful and efficient, and we are looking forward to many years of comfort with it in our home.

I bought a Goodman M acvolt8/ 208/233 unit when I bought my module home Feb 2015. This came as a package deal. I have had to have a local authorized dealer out three times because the air conditioner will not work. Leak found at filter dryer and piston meter device. There is a clog in the system in the area of the clog. The unit was completely frozen. There was no Freon in the system. This system is LESS than two years old. The repairman also noted that the ductwork was not the proper size for the unit we have. I need to have the unit completely replaced and have the proper ductwork put in or I will continue to have this problem. Since the AC/HEATING unit came as a package deal through Taylor Made Homes and Destiny manufacturer I had no choice in what company they used.

I just got my furnace 2 years ago and the air went out, and now the furnace is not working. I am a senior citizen with 2 grandkids living with me. I am now using space heaters trying to keep the family warm during this cold time. We live in STL and I am willing to pay for the part but I don't see where you have the part in stock, B1282628S. What a Christmas! Can you help me?

So after reading good reviews and hearing good things about Goodman, I decided to fork out the money and pay to have a brand new Goodman heat pump packaged unit installed before winter gets here. Well needless to say that I'd much rather have my 13 year old unit back in. The HVAC service company installed a new 3-Ton Packed heat Pump in on the 23rd of November. It's been almost two weeks and already I'm very disappointed in this unit. Yes it may be a little bit quieter but it definitely does not get as warm as my York did. The funny thing is that they are both the same size.

Let me start out by saying I'm a HVAC business owner for 24 years and I will no longer be installing Goodman equipment. The reason is that I've needed technical help on a few jobs in the last month and the Tech Desk was the worse I've dealt with out of any manufacturer. They were short, didn't give me many things to try and after I told them what I've already tried, they were like "I don't know". I kept asking them what other things I can try and they just repeated themselves giving me no new things to try. I've always had great help with other Tech help with other brands and they always helped me figure it out. But Goodman Tech help was worthless the 4 times I dealt with them. They all must really hate their job and take it out on the Service people that call in.

We switched to a Goodman furnace 8 years ago. The company we bought from were very friendly as was the installer, who did a great job. Never had any troubles at all, just changed air filters every 3-4 months. But this July 2016 the coil went bad. The coil warranty was for 5 years, so missed out. After reading these reviews I guess we were fortunate and can't complain. Still would recommend.

Several years ago I purchased a Goodman central air conditioner through a local dealer. It was supposed to be high quality with a 10 year warranty. After several years the coil developed a very small leak and had to be replaced. I tried to get Goodman to replace it, but they told me that I did not register it correctly and essentially told me to **. After some quick research, I found out there is a class action suit against Goodman for knowingly selling coils with a defective design. Many customers have been stuck with these faulty coils. STAY AWAY FROM ANY PRODUCT GOODMAN SELLS. On the Goodman website it says IN LARGE TYPE "A name you can trust." Do not believe it. I understand that any company can make design mistakes, but Goodman is a very large company that could afford to stand behind their products, but choose NOT TO. Check out the consumer reviews. Goodman is VERY LOW.

After 3 years I needed to pay $2000. In repairs. Not the first time. 2016 broke down again. Needed the same repairs. I live in Florida and would be without ac for days in August. I was homebound after a hip replacement. So disgusted that I chose to replace entire system to avoid any more open-ended repair bills. I became a widow recently and could not afford this expense. Now I'm reading the terrible reviews about Goodman ACs.

I purchased this unit from a local contractor and have had 3 problems with it since installation. I had installer fix the first issue which he told me they would not charge me for. Unit was installed horizontally in attic and installers didn't know that when unit is installed this way condensation builds up in tube which won't allow heat to start up.

Goodman offers a 5 year warranty. Our furnace is less than 2 years old and the igniters on both of my units are failing. The service company here in Colorado Allied - through Richmond Homes stated that Goodman will not cover the replacement of theses components. Nice! The last home I will buy from Richmond and the last Goodman that I will ever own!

We had a new Goodman AC installed in 2014. The warranty covers parts only after one year. The unit developed a refrigerant leak on a factory joint right at the equalizing tube. All the refrigerant leaked out. It cost over $600 to repair the leak (labor) and replace the refrigerant. Goodman does not feel they are responsible for any of this cost because it is not a part replacement. I feel that since their part failure caused the loss of the refrigerant, they should reimburse me for same. Needless to say I would never buy another Goodman.

We purchased and registered our 3.5 ton 14 seer package unit heat pump in June 2016. Oct 2016 our air stops cooling. We call the HVAC installers and they come out and the coil is leaking. We had to have freon and are now waiting on the new coil to be delivered. A new heat pump should last more than 3 months. We will be out labor cost and cost of freon. Since Goodman knows that this is an issue they should be bending over backwards to cover all cost associated with the coils.

I purchased my home in 2006. Since 2007 I have been having an issue with the unit not working properly. Every year there was something wrong, but because I was not home often I was not able to always request a service technician. As a first time homeowner, I feel I was taken advantage of by the repair company MARK-AIR, INC, because they never submitted for warranty repair service and never advised me to look into my warranty for the issues I was having, such as the Compressor Leak I had in 2009-2010. Then the fan/motor went on the unit and MARK-AIR, INC still didn't submit for warranty repair. Instead they charged me and it took me 3 years to get the fan replaced. During this time and to date I still do not have heat or A/C!

Goodman selling their product for less than competitor. Motor from China. I had bad experience with their product. I bought first unit Sept 2014. First blower motor locked. I want replace with local dealer. They refused to honor warranty. I bought new motor. Paid from my pocket. You can wait at least two weeks. Get motor from dealer from Florida. AC wholesale is sell on online. Product travel from Houston to Florida then come back to Texas for me. Packing is not strong. Having dents while traveling. When you call online dealer for damages, they said you have 24 hrs to report. Last order I received have big O dents. This dent was from forklift moving merchandise and dropping from big truck. 100% were damage in their warehouse from forklift.

Do not use this company for your AC unit. If you see the company you hired try to install a Goodman product STOP THEM!!! We have had our unit (installed brand new) for a little over a year. I live in FL, you cannot have AC, especially with a baby. Our AC froze and stopped working last night. AC company is here to fix it and it is going to cost almost $500.00 in labor. When Goodman made the unit they did not clean the copper properly and it is leaking. THIS IS THEIR FAULT! I called to see what they cover and they do not cover the labor at all, even if it is something they did wrong in the manufacturing process!!! HORRIBLE ATTITUDE AND NASTY WOMAN WHO ANSWERS THE PHONE. If you see a Goodman product RUN! Ours is not even two years old and it is a POS!!!

On October 27, 2009 I replaced my air conditioning and heating system. In July 2011 my compressor went out after only less than 2 years of use. On July 21, 2011 my compressor was replaced. The part was in warranty but the labor cost was $1200. I am very disappointed with Goodman selling a system that was defective. Serial numbers: **.

We purchased a new Goodman heat pump and new furnace. We have had nothing but TROUBLE from the heat pump. Faulty parts and leaking freon. It is costly to have to keep fixing a NEW heat pump. I wish I still had my old one but we were told we had to let them have our old system??? For what it cost to repair this NEW heat pump you could just purchase a NEW heat pump. This is crazy. Other heat pumps last for 20 years or more with no problems? I give up on Goodman heat pumps.

I purchased a heat pump in 11/2011 and then started to have a lot of problems in 2015. It was noisy running also. Then on 5/15 was my 1st service call and they found a hole in the coil which leaked freon. Had to be repaired and added freon. Then 4/2016 it stopped working completely. Another service call and they had to replace the compressor and defrost control unit. At least they were under warranty, but I had to pay for service call and freon. That's not cheap either. On July 8 warm air came thru vents. Serviceman had to add more freon and changed the schraders. More money. This lasted a week and back to warm air again. Another call another hole in coil and more freon. This lasted a month so now it's Aug. 2016 and I'm sitting here in my house with temp of 95 and outside temp of 98. I have so much money out for service calls and freon, that I've decided that I am going to have to buy a new heat pump when this one isn't even 5 yrs. old.

Had a GPC14 unit installed in 2013. After 36 repair bills Goodman installed a 2nd unit and 3 months later it's down and frozen. I paid for a 10 year labor and parts warranty with one hour air in South Florida and when we called to have the 2nd unit repaired they said we have to pay for labor. No way. Beware of Goodman. It sucks.

We purchased a Goodman system almost 2 years ago. It has been nothing but trouble! We have had to have it worked on 6 times & am sitting here waiting on the repairman now. My husband has a bad heart & is not supposed to get too hot–well when your system will not work–what are you supposed to do? Companies are not held accountable for what they sell anymore so they do not care if the product works when you spend your hard earned dollar for their items! I do not recommend you buy a Goodman system!

I bought a new Goodman system in February and it hasn't worked correctly since - the coil went bad after a few months which caused the system to freeze up. I had the freon replaced and refilled - waiting for new parts and have to pay $500 for service calls. My wife has MS and needs air conditioning to maintain her condition and Goodman has done nothing to get this fixed with the dealer here and we have no AC and it 90+ degrees. This system cost over $5k to install and is a piece of crap.

We purchased a new home in 2010 that came with a 4 ton Goodman and we have had nothing but problems with the Goodman. The first year alone the condenser went out, costing us out of pocket for labor due to only the part being covered... not to mention having to add Freon twice a year due to leaks that can't be found!!! Our fan motor, compressor x2, and regular motor have all been replaced costing more than the unit itself!!! I am now waiting on the repair guy AGAIN due to my home going from a comfortable 72 degrees to satan's kitchen (95). Someone has to be held accountable for the poor workmanship on these units... Very displeased with my AC unit!!!

Our air conditioner is a Goodman/Amana and it is less than three years old and it is over 90 degrees in our home and I cannot get ahold of the installer. I had to call a different 24 hour company because it is a Friday night and it cost $150.00 for him to tell me that the Compressor is completely fried. It blew out the wiring harness and was burned up. He could smell the burning wiring as soon as he approached the unit and pulled the breaker! This could have burned our house down the tech said.

Model ARUF486016BA Air handler. In this blog, I am not suggesting that you have to buy the very best and most expensive air-conditioner on the market, but just beware of doing business with Goodman. All of us who have owned homes and had to incur the expense of a new heat near unit are typically replacing units that are 15 to 20 years old not 7. I bought the Goodman 4 ton heat pump in early 2008. In 2010 I had a refrigerant leak so I called my repair company and they informed me that the evaporator coil which is the main coil in the air handler was bad and had a leak. He informed me then, that this was a very common problem. He had the coil replaced under warranty which I was shocked he did not cover the labor and $500 later my AC was working.

Seems like I have a common problem with several consumers that have purchased a Goodman HVAC system. I built my house in 2009 and the builder installed 2 units, upper and lower. Every year I experienced issues with both units. We had to replace the coils and fan in the lower unit, we have to add Freon every year, $500+ because the units stop cooling. I've spent well over $3000 for parts and labor. Now, looks like the upper unit continues to fail and the Goodman customer service department acts like the company has no concern for a resolution. My warranty expired after 5 years, because I too never received registration papers for an extended warranty.

I closed on my home May 2014 and purchased your product Model: GSZ13421AG Serial:1403135510. This product is almost new and only 2 years old. It has been determined that it has a faulty piece. I feel as if I have no recourse and am stuck with this faulty product. The air conditioner is defectively designed and cracked resulting in it leaking refrigerant, thus making my unit entirely inoperable unless I pay 750.00 total. As a result, my electric bill has increased because while the unit was leaking, it required more power for adequate cooking. Because the leakage of the refrigerant from the evaporator coil left my unit completely ineffective, I am forced to pay 750.00 in total repairs to address the problem fully which will take 2 weeks.

My Goodman unit was installed new 2008, both inside and out. The inside unit which was a gas furnace had to be replaced as it was still under the 5 year warranty. The outside unit stopped working about a month ago, which the HVAC guy said it was the capacitor was gone. They replaced that and a week later it stopped working. So now I was told to replace the coil as that was the problem. So I had to pay for that to be replaced, as I was told the warranty was only covered 5 years. That being done, a week later it stopped working again. So this time they said I needed to change out the outside unit.

When we built a new house it came with a Goodman unit. Less than two years and the house is not cooling during the summer months in Arizona. A tech has been out 6 times already to change our compressor and TX valve and it's still not working. At this point I don't know what to do. Very upset that a brand new HVAC unit already failed.

Amana ASZ14 -14 seer A/C and ASZ16-16 seer - 6/12/09 Installation of a 3 Ton and 5 Ton Unit. 4/20/10 Replaced 5 ton unit under warranty. 9/30/10 Replaced evaporator coil of 5 Ton unit. 6/2011 Replaced evaporator coil of 3 Ton unit. 9/22/11 Replaced coil in 3 Ton unit. 9/13/12 Replaced evaporator coil in 5 Ton unit. 6/4/14 Replaced indoor fan motor of 5 Ton unit. 3/18/15 Replaced capacitator on condenser in 5 Ton unit. 4/14/16 Replaced entire 3 Ton outside unit. 5/3/16 Replaced coils in 3 Ton unit. We were not reimbursed for the drywall damage to our ceilings in the three times it leaked downstairs through drywall. We're not reimbursed for the over $1500.00 worth of labor charges. No representative has come to our home to inspect units. Right now our outside 5 Ton unit is showing the same signs as the 3 Ton unit did and needs to be replaced. We do not want to be waiting in sweltering in 90 degree heat for days until the Unit was replaced.

Had to have three compressors replaced and they still won't replace the unit. 500 a crack for the labor. Rip Off company. Where's the CEO? Must not care about the image his company is creating under his banner. DON'T WASTE YOUR MONEY!!!

Bought unit from Goodman with new house purchase March 2015 in an Atlanta suburb. Evaporator coil failed June 2016. Company would replace the coil but no labor and no replacement freon, so my out of pocket bill was about $800. Valerie in their customer service basically told me 'tough, you're a couple of months out of your warranty' and that they would not cover labor. Claudine, her supervisor, told me the same thing. And they added, since I had not returned their 'registration card' in the first month after I owned the unit my warranty would be decreased from ten years to five years. (I never saw any registration card.) And...it was only a parts warranty. Having a coil fail in the first 15 months is absurd. Does that reflect shoddy workmanship in America, or just shoddy workmanship at Goodman? I think Goodman makes poor quality products, pulls little stunts to decrease your warranty, and basically is not a company to do business with.

We purchased a complete Goodman system from our HVAC company just a little over 5 years ago. It has already had a total system failure twice. The first time, the part had to be ordered and took about a week to get. This time, the blower has failed, and has to be replaced. The expected time is 2 weeks with no system. I can't believe at only 5 years, 2 major components fail. We live in a metro area of over 1,000,000 people, I don't know why parts are not readily available? That must be a sign of the volume of sales they have. In our opinion, these are very very low quality. No decent system would have 2 complete system failures at 5 years. And to think that a blower motor would fail at 5 years is a clear sign of the poor quality workmanship.

From day one I have hated this LOUD condenser. I trusted my HVAC contractor, who had worked on our home for 5+ years and that was a fatal mistake. We had a York AC unit that was great but when it leaked he said he would replace it. He replaced it with a Goodman condenser and coil - I had no idea he would not be replacing it with another York system as he did not tell me he only installed Goodman units. The second it was installed it was LOUD inside our home. Amazingly enough, when I pointed it out to the installer/owner of the HVAC company he said, "Does not sound loud to me." Hey, it's not your house!

I purchased the Goodman heat pump April 13, 2013, it has been nothing but problems, I have had to replace the condenser, the coil, the evaporator. Now this being the third summer and now more leaks in the replaced coils. The warranty covers the parts but the 879 for labor. The customer service could care less, telling me I should have purchased a labor warranty, not one time was I told I would need that. Who would have thought paying 5k for a unit with a 10 yr warranty would need a thousand dollars a year maintenance? I will never ever buy from Goodman again.

I purchased a Goodman unit after doing a lot of research. I am so sorry I spent 6000.00 on this unit. This is the worse purchase of my entire life. I have had 13 services calls replacing coil, motor, condenser and now the compressor. Consumer Affairs are absolutely NO help and frankly they don't give a damn. So it leaves me nothing else but to hire a lawyer and call channel 8 to get some satisfaction. Goodman consumer affairs does not care nor offer to help. I have never received such crappy customer service. Their attitude is too bad so sad. I am a widow living on Social Security and can't afford a new unit. I asked about the lemon law and they thought I was nuts. I requested a New unit and will not even talk about it.

I have a new Goodman unit from last summer to replace the broken one which had to be repaired constantly. I never should have let them give me another. My new unit has been broken for 3 weeks and cost me over 1,000 so far to repair. I called the manufacturer and filed a complaint to no avail. I paid for coolant twice now. They said it's a lemon and it leaked out all the coolant after only 2 days, and the leak cannot be detected. I am now waiting for a part that cannot be shipped any quicker than 7 days. I am in Texas with no air in my home and a baby in the house. It's 85 degrees and climbing. I have no idea how much more money and time to get it going again. This is ridiculous. I will tell everyone I talk to each day about this poor quality unit and customer service.

These cruel jokers tricked my late grandmother into buying one of their ** air conditioner units. It breaks every summer, without fail, and even when she was alive they would not do anything about it without charging an arm and a leg. Now I have inherited her house and this awful machine does nothing but eat paycheck after paycheck in the summer months.

Ours is a 2010 Goodman heat pump. We were never told we needed to register it so now we have no warranty at all. We just paid $1475 to replace the compressor and now the motor on the fan has gone out. I am not happy at all. The same company who installed it are doing the repairs.

I build my home in 2008 and had two different units installed. 1 for downstairs and 1 for up. Within 2 years I was having to have freon added and have done so every year which if you do the math $250/year times 6 would be $1500 minimum in repairs since installation. I could have a Trane. I will never buy another Goodman product. Both units are not working now. Have not had a good night's sleep in 4 nights. Awaiting a technician.

When I bought my house four years ago, the developer had already installed a Goodman brand 2 ton air conditioner. I did routine air filter change every season and wash the outdoor AC unit in the winter months. The coil and electric cord were properly installed and cover with rubber foam. During the hot Summer Month, I have my AC on almost every afternoon, but I do set the thermostat to turn it off at the night time. It still running, and hoping it will over 10 years.

Had 16 SEER Amana installed in 2008 with Goodman evaporator. 2 service calls per year all needed 3-4 pounds of Puron added. Finally had the evaporator replaced in 2012 under warranty. Again, 2 service calls per year because the AC kept freezing up due to low freon requiring 3-4 pounds each service. Last service call in October 2015 had to have more Puron added and this spring, the unit is now completely out of Puron, 13 pounds and the culprit is again the evaporator. WARNING - Goodman warranty only covers the replacement part. The consumer must foot the bill for the labor and Puron. Replacement estimates this time are running $1k under warranty. We are cutting losses and getting a new quality brand AC unit put in. Researching multiple class action suits brought against Goodman for this issue and trying to find one in Texas.

I purchased my Goodman back in 2007 and have continuously had issues with it, you name it, I have basically replaced every part on it as mentioned by others. The past 4 years has been nothing but a money give away to the technician. In the past year, I have had my unit to go out and required repair 3 times with the most recent today. If the technician tells me they won't hold up the warranty on replacing the part and it's going to cost me over $200.00... that is it, I will not repair it but go and purchase me a new Carrier from a dealer down the street from me. I have never seen such poorly designed and manufactured product before in my life. I see new subdivision going up and they are installing them and I am laughing at the homeowners and telling them the repair is sitting in their driveway waiting to repair the unit. The Goodman AC unit is garbage.

I bought a brand new house in 2009 that had already been built and had a Goodman AC. Within just two years, the issues started. I live in Florida where it gets as hot as hell and it slowly started to not cool to the temp it was set to. I never asked much of it, just a temp of 74 and it wouldn't reach it, it would just run and run and run. I had the company that installed it come out and service it numerous times and, of course, the 10 year warranty doesn't cover the coolant, which I was told by another company, was out of date and being phased out anyway, and it was really expensive. After leak, leaks, and more leaks, the whole thing crapped out and would cost over 3 grand to get it working half-azzed and there was a 2-week wait from the company that installed the POS.

I have now spent more on repairs than the cost of the new unit back in 2012. Leaks, leaks and more leaks, fan motor, pressure valves. Last bill was $782.00 for repair...yep leak. I dunno what is good but it sure isn't Goodman. I called and spoke with someone at Goodman. He wanted all the receipts of repairs... I faxed them to him and heard nothing back.

We remodeled our house 5 years ago and the contractor installed two new Goodman units for our house. They've failed seven times needing a new coil (twice), capacitor (twice), and needing repairs to the air-handler (three times). For new units, I've spent numerous hours waiting for repairs, replacement parts, and warranty work. Today, technicians are replacing the units with Rheem units. No more Goodman, EVER. I'm sure the units work well for many people. I am a stickler for preventative maintenance, but having to replace coils, capacitors needing replacement... those are manufacturing defects. It's been five years of playing AC roulette. Hopefully, it will end after today.

We purchased our system in 2007 and have had every problem you can imagine. Major part replacements, like heater coils. Currently we are having cooling issues. Last year the freon had leaked out, we are thinking that is what's happening again. Getting ready to have it serviced to find the problem. After reading all the negative reviews, a class action suit needs to be filed against the makers of this product. I'm going to need money to replace this unit. I agree with the others who posted a review, it's an expensive piece of junk!

Installed May 2015, by the end of June compressor goes out, compressor replaced. 2 months later another compressor goes out running on third compressor now. Jan 2016 the motherboard goes out. March 2016 tech says the entire Goodman 5 Ton 13 SEER Heat Pump Air Conditioner Condenser needs to be replaced. Too much trash in the lines to clear out. Goodman doesn't want to stand behind their unit knowing full well it's been a lemon from the word go.

April 06, 2014, I received a text message from our former property manager before 8 am informing us our ac unit wasn't working. As anyone who lives in the South knows you must have ac because of the heat and humidity. Well needless to say our unit needed to be replaced and instead of the manager using the regular AC guy that my husband and I always used, she decided to take it upon herself to use a company I/we have never heard of. Well September 2015 we had a leak so Freon was put back in and now the unit is not cooling at all. The unit is right at 2-years old and we have to have someone come out. If we are charged for parts I will be livid. This company should have some integrity and uphold the warranty in which they tell the consumers about.

Bought Goodman AC inside unit in 2008 and have had problems even though we keep a maintenance contract on unit since installation. In 2011 the evaporator went bad and had to be replaced. Very expensive evaporator went bad again in 2016 and supplier said the 10-year warranty was not going to cover the part. Goodman does not stand behind their warranties. We paid 472.00 for freon fill up last month because unit was very low. It all leaked out due to faulty coil so now had to replace evaporator coil for 1535.00. Do not ever buy a Goodman AC unit because parts are poorly made and have to be replaced after just a few years. Warranty on new parts are not covered. Warranty reverts back to some mysterious date. Goodman Model #ARUF363616BA. Serial #0908150880.

When rebuilding my residence in 2007 a Goodman A/C system was installed and I was under the impression the system had a 10-year warranty on all major parts. Well the system failed and this is not the first time but this time the evaporator coil went out, which is VERY expensive to replace. The first time was the computer board which I just paid to replace instead of calling Goodman. We are within the 10 year time period but after speaking with a supervisor because the system was not registered the warranty was only good for five years. I was not asking them to pay for the labor, just send me the part and I will pay for the labor. This is my fourth home and I have never registered my Air Condition Unit. Most of the time the contractor installs the unit and that's it. I am very dissatisfied with the experience and will spend my money elsewhere in the future.

I had 3 Amana 16 SEER units installed in 2007 and bought mainly because of the so-called good warranty they offered. Problem with the warranty is that if you do not register online within 60 days of installation you are out of luck and with these units you need luck. I have had every problem that you can imagine and every rip off by the installer you can imagine. The installer charged $48.00 per lb for 410A freon which I later bought for $5.00 a lb and the same with blower motor and fan. Now I have a problem with the control board in one unit and installer wants $925.00 to install. So thinking it over I call Shorty's and to my front door comes a control board for $97.00. Of the three units one has been ok and the other two have been nightmares. There are good places online to give advice and buy the parts from and save many, many dollars. GOODMAN PRODUCTS ARE JUNK.

With proper maintenance, a furnace should last two years or more but Goodman doesn't even have a half life. I put in the first Goodman 10 years ago. The heat exchanger failed in less than two years and the entire furnace was replaced under warranty in March 2007. I had to pay for labor. The heat exchanger has now failed again at the end of winter, rendering the furnace dangerous and unusable. Nobody local has a heat exchanger so it must be shipped from Texas. I'm told to pay for shipping and labor.

My wife and I closed on a new town house Jan. 2012. It has two Goodman AC units. We have had to replace Freon in one of the units two times every summer. Starting May 2012, 2013, 2014, 2015. The same AC company each time. Now he wants to change the coil, at our cost. The warranty had never been registered with Goodman. We have already spent $460.600. No one had ever lived in the house before us. Who should have registered the warranty? I think it should have been the AC company, am I right.

I had my Goodman A/C unit installed in 2014. I just spent $550 getting a new capacitor and 4 plus pounds of R-410 added to the system. According to all these other complaints I am sure this is not the last time I will see my repairman. This sucks. The unit should not need coolant added this soon. My repairman said on Goodman A/C's it is best that you never turn them off for longer than a few weeks. They need to run or the coolant leaks out.. I never heard of such a thing!

On June 25, we contacted our AC Repair service to check our unit, it was not cooling our Sunroom. The repair was done and later that day it would not cool below 84 degrees and would not stop running. We had to have the motor replaced, but the Phoenix warehouse didn't have the right motor. Miraculously, the next day the Rep came out with a new motor. Later that day it was doing the same as before.

I have purchased a total of 8 Goodman units for my rentals and my home. I have a lot of problems with seven of them. The coils needed to be replaced on all of them and the relay boards. The parts were under warranty but the labor and freon was a great cost to us. We had most of the problems within a year and a half after they were installed... I have never had such a bad experience with a/c units... Never again will I buy Goodman.

Since we had our 2 Goodman air conditioners installed we have had nothing but troubles. 4 times now the coil in one or both have had to be replaced at approx. $583.00 each. Then a small part on the compressor failed to the tune of $1200.00. Now the compressor itself failed and we are waiting on a quote to get it replaced. Keep in mind this is all labor only as the units are still under warranty for parts. The math is simple, more than $3000.00 and counting to constantly repair these units. They are garbage. The Goodman AC company should STOP producing ACs immediately. They are faulty. I will be contacting a lawyer.

I had my first unit installed 11/03/2008 and had NOTHING BUT TROUBLE out of it and FINALLY got a new unit 01/18/2013 after talking with my lawyer and the installer. The installer told me my warranty would start over. But according to the warranty, because now we've had the 3rd claim on the new unit it, was not started over which is ridiculous! It's like punishing a homeowner for buying a lemon! So I will be talking to my lawyer about this and will NEVER buy nor recommend a Goodman unit!

If I could rebuild my house and choose a better heating system - I would. Goodman is absolutely terrible! Had our home for 3 years and had 3 major repairs done on the unit. What's really frustrating is the lack of parts. Whoopie - the parts are under warranty. However, labor is still outrageous and it take 3 - 5 weeks to get the part! Unexplainable! This has happened 3 different times now. It is now 16 degrees outside and we have been without a heater for 3 weeks. This type of support - or lack of support is criminal!

I bought a new package unit for my mobile home and it was installed 6/8/2011. On 8/22/2013 the defrost board went out, $140 for service calls. On 1/7/2014 the defrost board went out again. Tech installed wrong board, $199. It went out and on 1/13/2014 he put in correct board, $61.45. 2/6/2014 weak blower and compressor capacitors, $15.13. 1/10/2015 replaced contactor, $212. 6/11/2015, defrost board went out again. Replaced, $85. 12/9/2015, compressor shutting down due to high head pressure, $85. 1/11/2016, defrost board went out. Replaced, $181.80.

First of all, I'm not the type to write a review every time I experience something or go on YELP every time I go to a restaurant. Actually this is my first time ever writing a review. But this experience has really gotten under my skin. My Goodman gas furnace went out last Saturday. I am a mechanic by trade and have worked on many RV gas furnaces so of course I checked it out myself. I took the cover off of the unit and figured out in a few minutes that the problem was that the squirrel cage was in a bind. Therefore not able to spin to push hot air through the duct because the cage was laying against the shroud that the motor and cage sits in. And what had caused this was that one of the brackets supporting the motor had broken a weld.

I had a 95% AFUE GMH95 gas furnace installed in June of 2009. Furnace carries a 10 year parts warranty. In 2015 the inducer pump melted and caught fire. I had the Installation company come out to see this. Was told there was too much damage to replace parts and cables burned. Would need to be replaced. I filed a claim with customer assurance and continually hounded them for the status of this claim. A month later with temperatures now below freezing a representative from distributor and the installer came out to see damage which I already had sent picture to Goodman. Was told I would be notified next Monday. Another week goes by. No word. E-mailed customer assurance rep. for my case and received out of office reply with a phone number to call for assistance. I basically got the run around. A week later I tried again and also left voicemail. I finally called Goodman consumer affairs and spoke with a live person.

Since we bought our NEW Goodman A/C unit 5 ton in 2010, it's been nothing but trouble. Leaks freon, had it repaired 6 times and now no heater. DO NOT BUY THIS CRAP. Goodman will not help you, just give you runaround. Very BAD Company. They should be ashamed.

Goodman unit recommended and installed in Nov 2013 for 3300 dollars. Freon leak since installation. Googled "Goodman complaints". Federal class action lawsuit in progress. Units made since 2007 have defective freon lines resulting in leaks shortly after installation. 3.5 pounds freon added today, Nov. 23, 2015. After Googling complaints, called Goodman, "out of warranty" reply. No help. Filed complaint with Tn. Consumer Affairs Division. Looking for attorney to sue for damages and punitive damages as they have known of this defect since 2007.

The evaporator coil (CHPF4860D6) developed a non-repairable leak and needs to be replaced under warranty. They do not have any replacements available and can't tell us when they will have one. They originally said a week, then it became 2 and now a month or more - they can't say. It seems like they just don't want to provide the warranty we paid for when purchasing the new system. They know you can't go a month without having it fixed (Dallas, Texas - it's hot!). Very disappointed in their customer service, or rather lack of it and the run around they have been giving us.

My new Goodman heat pump lasted almost a year before losing the freon. Multiple repairs failed. Goodman will not honor the warranty, and I don't want to hassle with legal issues. Looking for a new unit after only 2 years. I will not purchase Goodman products again.

I am a technician and I do not understand when I purchase a circuit board the plastic clips to mount the circuit board are not included. The parts store don't have them and I am in customer's house trying to make something work. I had a board fail due to the way I mounted it. IF YOU NEED TO CHARGE MORE MONEY FOR THE BOARD TO BE COMPLETE PLEASE DO IT. It is like when you purchase a new car and they ask if you want new tires and keys with it or not. What do you think? A pretty stupid question!! Of Course you want new tires and keys.

We moved into our new home in 2007. We started having trouble with our unit shortly after that. We've had our air conditioned refilled with Freon several times and the problem keeps recurring. Just recently in Aug. of 2015 had an air conditioning company check our unit out and we were told that the coil has a huge leak and the cost is over $7,000.00 of which we cannot afford. My question is can the company do anything at all for us? We live in Texas and it's been really hot. I'm disabled and need to be in the cool air. PLEASE HELP. Model # GSC130601BA SERIAL NO 0607237785.

I replaced my outside a/c unit 2 years ago. This summer it went out! The weather in Texas gets to over 100 degrees in the summer. I called my repairman and he stated that I need a new outside unit but not to worry because it was under warranty. The condenser coil was bad. Goodman distributor in San Antonio said it would be here in 2 to 3 days. Five days past and no a/c unit. Finally, my repairman gets a phone call that the unit has arrived. The repairman gets ready to go pick it up and calls to verify and was told by the distributor that they were sorry, but the unit was thought to be his but was for someone else. They then told him that it would be 8 - 10 days for the correct unit to get here. Meanwhile, I borrowed fans to place all in my house. Moving 100-degree temperatures is like baking in an oven.

I purchased my Goodman furnace and (so called 10 year warranty) through a contractor that was working for the builder who was building my addition. I never received the warranty registration form from the contractor that was suppose to be returned to Goodman within 60 days. I had a fan replaced within the first year that worked its way loose filling my house with smoke with no questions asked. Eight years later the same fan has bearing problems requiring another fan costing $640.73. Goodman now tells me it is no longer under warranty because the registration was never filed.

I purchased my Model #ARUF363616 AC Unit package in 2007, after renovating and refurbishing my entire house post Hurricane Katrina. Appliances, including this one, were rolled off the assembly line in such quick succession, just about everything in our house has failed. TODAY, MY AC UNIT IN THE ATTIC CAUGHT FIRE. Thankfully, we were home and could smell the wires burning. I immediately turned the breaker to the unit off and turned off the thermostat. I'm seeking to sue Goodman for what could have burned my house down had I not been home. NOT ACCEPTABLE. GOODMAN IS LIABLE. (I've worked in legal field x30 yrs. Won't be difficult to sue them.) Don't buy this trash.

I had this unit installed on Jan. 2015 DURING cool months. Right away I noticed it wasn't blowing cooled air at all. My tech told me that it was due to it being cooled outside. Then I asked him to turn on the heater and that wasn't blowing enough heat. So months later and many calls to the tech, my unit is still giving me issues! I set the temperature and the a.c. Never gets to that set temperature. The thermostat was changed 4 times all together. I've installed new duct work as recommended by my tech. I HAVE TOLD HIM A MILLION TIMES IT'S THIS DAMN UNIT! Now I have so much moisture in the house it feels gross in here. The humidity is unbearable! I constantly find puddles of water next to my air vents.

In 2009, I built a new house and it was finished about August of 2010. I bought a Goodman whole home system, which had an air conditioning unit, a furnace, and the inside air conditioning unit in February of 2010. Since I have had it installed by professionals, I have had nothing but trouble. The outside air conditioning unit turns on very loud and when it gets to normal speed, the fan will jolt really hard and you will hear a really loud grinding noise. This has happened since about September of 2010. We have had 3 service calls out to our house and all of them said that it needed freon or there was a fan issue. We didn't have the money for them to take it apart and find something wrong to cost even more money, so we left it alone. It still does that grinding every time it runs.

I have a GpG13 model. After 4 years I was told that the compressor was going out. In the meantime the unit was not running efficiently. At 5 years I had my run capacitor replaced because I was told that was bad ($250). The AC only ran for 2 hours and then stopped, then had to replace the compressor ($650). I would not recommend this brand.