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Brinks vs. Alert 360

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team
Brinks Home Security™

Brinks vs. Alert 360 compared

Brinks and Alert 360 offer wireless home security and home automation options. Both companies also offer 24/7 professional monitoring. While both companies provide 36-month contracts, only one has a month-to-month option. When choosing which is best for you, it's important to compare features.

Installation and cost

brinks home security logoalert 360 logo
Installation typeDIY or professionalProfessional
Installation fee$200 to $450$99 to $199
Upfront cost$199 to $699Equipment included in monthly fee
Trial period30-day risk-freeNone listed
Contract terms36 months36 months; no-contract options available if equipment purchased upfront
brinks home security logoDIY or professional$200 to $450$199 to $69930-day risk-free36 months
alert 360 logoProfessional$99 to $199Equipment included in monthly feeNot offered36 months; no-contract options available if equipment purchased upfront

Monitoring plans and pricing

brinks home security logoalert 360 logo
Monitoring price range$39.99 - $49.99/month$49.95 to $59.95
Monitoring optionsProfessionalProfessional
Self-monitoringNot offeredNot offered
Upgraded self-monitoringNot offeredNot offered
24/7 professional monitoring$39.99/monthStarting at $49.95
Upgraded professional monitoring$49.99/month$59.95
brinks home security logo$39.99 - $49.99/monthProfessionalNot offeredNot offered$39.99/month$49.99/month
alert 360 logo$49.95 to $59.95ProfessionalNot offeredNot offeredStarting at $49.95$59.95

Security equipment

brinks home security logoalert 360 logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenAudible panel siren
Panic buttonMedical panic button device; silent panic button activation from control panel
Yard sign
brinks home security logoWirelessIndoor and outdoor cameras
alert 360 logoWirelessIndoor and outdoor camerasAudible panel sirenMedical panic button device; silent panic button activation from control panel

Smart-home features

brinks home security logoalert 360 logo
Smart locks
Smart lights
Smart thermostat
Garage door control
Temperature sensor
Water sensor
Smoke detector
CO2 detector
brinks home security logo
alert 360 logo

Technology

brinks home security logoalert 360 logo
Mobile app
Mobile app monitoring
iOS rating3.84.3
Android rating2.93.7
Notification/alert optionsPush and textEmail and text
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsApple TV integrationRachio Smart Sprinkler, Sonos Wireless Speakers
brinks home security logo3.82.9Push and textApple TV integration
alert 360 logo4.33.7Email, text and pushRachio Smart Sprinkler, Sonos Wireless Speakers

Reputation on ConsumerAffairs

brinks home security logoalert 360 logo
Overall star rating4.241.5
Verified customer reviewsBrinks reviewsAlert 360 reviews
brinks home security logo4.24Brinks reviews
alert 360 logo1.5Alert 360 reviews

All information accurate as of publishing date.

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    Brinks

    Brinks provides customers with state-of-the-art home security and home automation technology. The company is transparent about its pricing and offers the option of DIY installation. It does provide professional installation if needed, but it ensures the technology is simple enough to install on your own. Brinks does require a contract.

    Brinks plans

    • Smart Security Essential: At $199, this is the basic plan. It includes a control panel, a motion sensor, two door sensors and a yard sign. Monitoring services are $39.99 a month.
    • Smart Security Complete: This middle plan costs $349. It includes one control panel, one video doorbell, one motion sensor, two door sensors and a yard sign. Monitoring services are $44.99 a month.
    • Smart Security Ultimate: At $699, this is the most robust Brinks plan. The plan includes one control panel, one video doorbell, one motion sensor, three door sensors, one outdoor camera and one yard sign. Monitoring services cost $49.99 a month.

    What Brinks customers say

    Brinks has overall positive reviews and ratings on our site. Happy customers frequently highlight the company’s prompt service, knowledgeable reps and professional installation techs. The wall panel could be a little brighter, according to one reviewer. Other complaints mention long hold times when contacting customer service.

    I had to have my panel replaced recently, and the tech came out and explained everything to me and took his time to make sure we understood how the panel works and all the changes he made. The system is easy to use and performs everything we needed to do. It works as advertised and everybody can use it including my granddaughter. It’s a great service, it’s a great company, and their customer service is outstanding.”

    Robert of Tucson, AZ

    Alert 360

    Alert 360 offers smart-home security and home automation. It provides professional installation and monitoring and has multiple plan options. The website isn’t very transparent about pricing, but you can request a free quote online or by phone.

    Alert 360 plans

    Alert 360 offers commitment choices: You can pay for equipment and installation upfront or pay month-to-month instead.

    • Smart Door Lock: This plan costs $44.95 monthly, plus the price of installation. It includes a touch-screen panel, a keyless door lock, one motion sensor and three door/window sensors.
    • Smart Home Video: This plan is also $44.95 monthly, plus the cost of installation. It comes with a touch-screen panel, a wireless HD indoor camera, one motion sensor and three door/window sensors.
    • Door Command: This plan costs $50.95 a month, plus installation. The plan includes a touch-screen panel, a smart video doorbell, a keyless door lock, one motion sensor and three door/window sensors.
    • Complete Smart Home: The most comprehensive plan costs $54.95 a month, plus the price of installation. It includes a touch-screen panel, a keyless door lock, a wireless HD indoor camera, a motion sensor and three door/window sensors.

    What Alert 360 customers say

    Alert 360 has mixed reviews on ConsumerAffairs, with satisfied customers describing professional service and complaints being resolved to their satisfaction. Other customers express concern over equipment functionality and difficulty canceling their contract.

    [Jacob] did an incredible job today installing a deadbolt on our front door! He arrived early, was efficient and professional. Thank you for a great experience! The quality and level of service Alert 360 provides is outstanding!”

    Peter of Tulsa, OK

    Bottom line: Brinks or Alert 360?

    Both Brinks and Alert 360 offer professional monitoring and smart-home technology. The main difference between the two companies is the commitment requirements — while both have lengthy contracts if you finance your equipment, Alert 360 offers a month-to-month option if you buy your equipment upfront.

    • Brinks is best for customers who want to save on the cost of professional installation by installing their home alarm systems themselves.
    • Alert 360 is best for customers who don’t want a long commitment or contract and don't mind installing the equipment themselves.
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    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.