Vivint vs. Alert 360

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Written by Courtney Hamar
Edited by Justin Martino

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    Vivint Smart Home

    What is the difference between Vivint and Alert 360?

    Vivint and Alert 360 both offer affordable monthly monitoring rates and give customers the opportunity to outright own the home security system equipment. If the equipment is owned outright, the monthly cost is going to be lower with both companies.

    Additionally, both provide several home automation features and support, and both are compatible with smart assistants like Google Home and Alexa. When choosing between the two, it’s important to look at all features to find out which is right for you.

    Installation and cost

    vivint home security logoalert 360 logo
    Installation typeProfessionalProfessional
    Installation fee$49 to $199$99 to $199
    Upfront costVaries based on equipmentEquipment included in monthly fee
    Trial periodNone listedNone listed
    Contract termsTypical contract is 60 months; month-to-month available with upfront equipment purchase36 months; no-contract options available if equipment purchased upfront
    vivint home security logoProfessional$49 to $199Varies based on equipmentNone listedTypical contract is 60 months; month-to-month available with upfront equipment purchase
    alert 360 logoProfessional$99 to $199Equipment included in monthly feeNone listed36 months; no-contract options available if equipment purchased upfront

    Monitoring plans and pricing

    vivint home security logoalert 360 logo
    Monitoring price range$19.99 to $29.99+$49.95 to $59.95
    Monitoring optionsProfessionalProfessional
    Self-monitoringNot offered
    Upgraded self-monitoringNot offered
    24/7 professional monitoringStarting at $19.99Starting at $49.95
    Upgraded professional monitoringCustom plans and packages available$59.95
    vivint home security logo$19.99 to $29.99+ProfessionalNot offeredNot offeredStarting at $19.99Custom plans and packages available
    alert 360 logo$49.95 to $59.95ProfessionalStarting at $49.95$59.95

    Security equipment

    vivint home security logoalert 360 logo
    Wired or wireless?WirelessWireless
    Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
    Video doorbell
    Control panel
    Motion sensor
    Entry sensor
    Glass break sensor
    Keychain remote
    SirenAudible panel siren
    Panic buttonVivint Emergency PendantMedical panic button device; silent panic button activation from control panel
    Yard sign
    vivint home security logoWirelessIndoor and outdoor camerasVivint Emergency Pendant
    alert 360 logoWirelessIndoor and outdoor camerasAudible panel sirenMedical panic button device; silent panic button activation from control panel

    Smart-home features

    vivint home security logoalert 360 logo
    Smart locks
    Smart lights
    Smart thermostat
    Garage door control
    Temperature sensor
    Water sensor
    Smoke detectorNot listed
    CO detector
    vivint home security logo
    alert 360 logoNot listed

    Technology

    vivint home security logoalert 360 logo
    Mobile app
    Mobile app monitoring
    iOS rating4.64.3
    Android rating4.43.7
    Notification/alert optionsText and pushEmail and text
    Home automation capabilities
    Voice integration
    Amazon Alexa
    Google Home
    Other integrationsNestRachio Smart Sprinkler, Sonos Wireless Speakers
    vivint home security logo4.64.4Text and pushNest
    alert 360 logo4.33.7Email and textRachio Smart Sprinkler, Sonos Wireless Speakers

    Reputation on ConsumerAffairs

    vivint home security logoalert 360 logo
    Overall star rating4.71.5
    Verified customer reviewsVivint reviewsAlert 360 reviews
    vivint home security logo4.7Vivint reviews
    alert 360 logo1.5Alert 360 reviews

    All information accurate as of publishing date.

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      Vivint

      One of Vivint’s best selling points is that it's centered on providing customizable home security systems and solutions. The company looks at your needs to put together a customized package of equipment. It also uses advanced technology and smart-home integration services for assistants like Google Home and Alexa.

      Most of Vivint’s equipment must be professionally installed, but there are a few DIY installation equipment options. All Vivint equipment comes with a lifetime warranty — if the equipment breaks and the customer has a monthly monitoring plan, Vivint will send a replacement for free.

      Vivint plans and packages

      Vivint customizes equipment on a client-by-client basis. Available equipment includes indoor and outdoor cameras, video doorbells, control panels, smart thermostats, smart locks, motion sensors, door/window sensors, a panic pendant and glass break sensors.

      Equipment financing is available for those who qualify, but the company offers month-to-month monitoring contracts if you purchase the equipment upfront.

      What Vivint customers say

      Reviews of Vivint’s smart security system are overwhelmingly positive. Many customers note the skilled and helpful technicians who make installation an efficient and easy process. Many customers found their experience to be better than expected and would recommend the company to others. Those with negative reviews had issues with miscommunication about installation times or pricing, and some were frustrated when they found it hard to get a representative on the phone.

      Michael was fantastic and very thorough! He was polite and showed me how to use the security system from my phone. He also made sure all doors were connected to the alarm system. I’m glad I decided to go with Vivint!"

      Patti of Frisco, TX

      Alert 360

      Alert 360 offers four home security equipment packages that range from $44.95 to $54.95 per month. All packages include 24/7 monitoring, an interactive home control, a competitive move program and a customer referral program. You can also add equipment to the bundled packages.

      Alert 360 packages

      All quotes below are for a Dallas ZIP code. Pricing may vary by location.

      • Complete Smart Home: The Complete Smart Home package is $54.95 per month plus professional installation fees. It includes a touch-screen panel, a smart doorbell, one wireless motion sensor, three wireless door/window sensors, a wireless indoor camera, a keyless door lock and one free indoor camera or keyless lock. Access to the Alert 360 phone app is also included.
      • Door Command: The Door Command Package is $50.95 per month plus professional installation. It includes a touch-screen panel, smart video doorbell, keyless door lock, one wireless motion sensor, three wireless door/window sensors and a free keyless lock or indoor camera. It also includes access to the Alert 360 phone app.
      • Smart Home Video: Alert 360’s Smart Home Video package is $44.95 per month plus professional installation fees. This includes the touch-screen control panel, one wireless indoor camera, one wireless motion camera and three wireless door/window sensors. Access to the Alert 360 phone app is also included.
      • Smart Door Lock: The Smart Door Lock package is $44.95 per month and includes the touch-screen panel, keyless door lock, one motion sensor and three wireless door/window sensors. It also includes access to the Alert 360 phone app.

      What Alert 360 customers say

      On the whole, Alert 360 does not receive good reviews on ConsumerAffairs. Multiple customers have left reviews saying they were unhappy with the company’s cancellation policy. While there were a few customers who did receive good service and were happy with the product, reviewers would not recommend this company to others in general.

      Alert 360, is in my humble opinion, a reliable security service. It's customer support is always professional and trustworthy. Ever since I decided to subscribe to this service, I have never had to complain about any irregularity in the products or services they provide. Overall, this is a company I would totally recommend, provided they keep on growing and improving over the years."

      José of Santo Domingo

      Bottom line: Vivint or Alert 360?

      One big difference between Alert 360 and Vivint is that Vivint has a 30-day money-back guarantee, and Alert 360 doesn’t offer any trial period or guarantee. Additionally, Vivint does specific, customizable equipment packages, while Alert 360 has some prebundled packages.

      • Vivint is best for customers who want a 30-day money-back guarantee and want a professional to put together a highly customized equipment package specific to their needs.
      • Alert 360 is best for customers who want packaged equipment options and the choice to pay more upfront to lower the monthly cost.
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