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Vivint vs. Alert 360

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team
Vivint Smart Home

What is the difference between Vivint and Alert 360?

Vivint and Alert 360 both offer affordable monthly monitoring rates and give customers the opportunity to outright own the home security system equipment. If the equipment is owned outright, the monthly cost is going to be lower with both companies.

Additionally, both provide several home automation features and support, and both are compatible with smart assistants like Google Home and Alexa. When choosing between the two, it’s important to look at all features to find out which is right for you.

Installation and cost

vivint home security logoalert 360 logo
Installation typeProfessionalProfessional
Installation fee$49 to $199$99 to $199
Upfront costVaries based on equipmentEquipment included in monthly fee
Trial periodNone listedNone listed
Contract termsTypical contract is 60 months; month-to-month available with upfront equipment purchase36 months; no-contract options available if equipment purchased upfront
vivint home security logoProfessional$49 to $199Varies based on equipmentNone listedTypical contract is 60 months; month-to-month available with upfront equipment purchase
alert 360 logoProfessional$99 to $199Equipment included in monthly feeNone listed36 months; no-contract options available if equipment purchased upfront

Monitoring plans and pricing

vivint home security logoalert 360 logo
Monitoring price range$19.99 to $29.99+$49.95 to $59.95
Monitoring optionsProfessionalProfessional
Self-monitoringNot offered
Upgraded self-monitoringNot offered
24/7 professional monitoringStarting at $19.99Starting at $49.95
Upgraded professional monitoringCustom plans and packages available$59.95
vivint home security logo$19.99 to $29.99+ProfessionalNot offeredNot offeredStarting at $19.99Custom plans and packages available
alert 360 logo$49.95 to $59.95ProfessionalStarting at $49.95$59.95

Security equipment

vivint home security logoalert 360 logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
SirenAudible panel siren
Panic buttonVivint Emergency PendantMedical panic button device; silent panic button activation from control panel
Yard sign
vivint home security logoWirelessIndoor and outdoor camerasVivint Emergency Pendant
alert 360 logoWirelessIndoor and outdoor camerasAudible panel sirenMedical panic button device; silent panic button activation from control panel

Smart-home features

vivint home security logoalert 360 logo
Smart locks
Smart lights
Smart thermostat
Garage door control
Temperature sensor
Water sensor
Smoke detectorNot listed
CO detector
vivint home security logo
alert 360 logoNot listed

Technology

vivint home security logoalert 360 logo
Mobile app
Mobile app monitoring
iOS rating4.64.3
Android rating4.43.7
Notification/alert optionsText and pushEmail and text
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsNestRachio Smart Sprinkler, Sonos Wireless Speakers
vivint home security logo4.64.4Text and pushNest
alert 360 logo4.33.7Email and textRachio Smart Sprinkler, Sonos Wireless Speakers

Reputation on ConsumerAffairs

vivint home security logoalert 360 logo
Overall star rating4.81.5
Verified customer reviewsVivint reviewsAlert 360 reviews
vivint home security logo4.8Vivint reviews
alert 360 logo1.5Alert 360 reviews

All information accurate as of publishing date.

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    Vivint

    One of Vivint’s best selling points is that it's centered on providing customizable home security systems and solutions. The company looks at your needs to put together a customized package of equipment. It also uses advanced technology and smart-home integration services for assistants like Google Home and Alexa.

    Most of Vivint’s equipment must be professionally installed, but there are a few DIY installation equipment options. All Vivint equipment comes with a lifetime warranty — if the equipment breaks and the customer has a monthly monitoring plan, Vivint will send a replacement for free.

    Vivint plans and packages

    Vivint customizes equipment on a client-by-client basis. Available equipment includes indoor and outdoor cameras, video doorbells, control panels, smart thermostats, smart locks, motion sensors, door/window sensors, a panic pendant and glass break sensors.

    Equipment financing is available for those who qualify, but the company offers month-to-month monitoring contracts if you purchase the equipment upfront.

    What Vivint customers say

    Reviews of Vivint’s smart security system are overwhelmingly positive. Many customers note the skilled and helpful technicians who make installation an efficient and easy process. Many customers found their experience to be better than expected and would recommend the company to others. Those with negative reviews had issues with miscommunication about installation times or pricing, and some were frustrated when they found it hard to get a representative on the phone.

    Michael was fantastic and very thorough! He was polite and showed me how to use the security system from my phone. He also made sure all doors were connected to the alarm system. I’m glad I decided to go with Vivint!"

    Patti of Frisco, TX

    Alert 360

    Alert 360 offers four home security equipment packages that range from $44.95 to $54.95 per month. All packages include 24/7 monitoring, an interactive home control, a competitive move program and a customer referral program. You can also add equipment to the bundled packages.

    Alert 360 packages

    All quotes below are for a Dallas ZIP code. Pricing may vary by location.

    • Complete Smart Home: The Complete Smart Home package is $54.95 per month plus professional installation fees. It includes a touch-screen panel, a smart doorbell, one wireless motion sensor, three wireless door/window sensors, a wireless indoor camera, a keyless door lock and one free indoor camera or keyless lock. Access to the Alert 360 phone app is also included.
    • Door Command: The Door Command Package is $50.95 per month plus professional installation. It includes a touch-screen panel, smart video doorbell, keyless door lock, one wireless motion sensor, three wireless door/window sensors and a free keyless lock or indoor camera. It also includes access to the Alert 360 phone app.
    • Smart Home Video: Alert 360’s Smart Home Video package is $44.95 per month plus professional installation fees. This includes the touch-screen control panel, one wireless indoor camera, one wireless motion camera and three wireless door/window sensors. Access to the Alert 360 phone app is also included.
    • Smart Door Lock: The Smart Door Lock package is $44.95 per month and includes the touch-screen panel, keyless door lock, one motion sensor and three wireless door/window sensors. It also includes access to the Alert 360 phone app.

    What Alert 360 customers say

    On the whole, Alert 360 does not receive good reviews on ConsumerAffairs. Multiple customers have left complaints about the company’s cancellation policy. While there were a few customers who did receive good service and were happy with the product, reviewers would not recommend this company to others in general.

    Alert 360, is in my humble opinion, a reliable security service. It's customer support is always professional and trustworthy. Ever since I decided to subscribe to this service, I have never had to complain about any irregularity in the products or services they provide. Overall, this is a company I would totally recommend, provided they keep on growing and improving over the years."

    José of Santo Domingo

    Bottom line: Vivint or Alert 360?

    One big difference between Alert 360 and Vivint is that Vivint has a 30-day money-back guarantee, and Alert 360 doesn’t offer any trial period or guarantee. Additionally, Vivint does specific, customizable equipment packages, while Alert 360 has some prebundled packages.

    • Vivint is best for customers who want a 30-day money-back guarantee and want a professional to put together a highly customized equipment package specific to their needs.
    • Alert 360 is best for customers who want packaged equipment options and the choice to pay more upfront to lower the monthly cost.
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    Profile picture of Jessica Render
    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.