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Best Appliance Stores

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by ConsumerAffairs Research Team

Many appliance manufacturers do not sell products directly to the consumer. Instead, they wholesale products to a variety of big box and specialty retail stores to handle sales. These appliance retailers offer value-added services to streamline purchasing.

Some retailers offer extended warranties, delivery and/or takeaway services. They can also have special product discounts or price matching services, so it is important to compare the same appliance models at different stores to get the best deal.

Compare Reviews for Top Appliance Stores

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P.C. Richard & Son
Read 2346 Reviews

Offers appliances, electronics, home furniture and fixtures within the Northeast Region. Provides free shipping on orders $49 and up with installation services for big-ticket items. Offers two extended warranty options.

Goedeker's
Read 1362 Reviews

Offers appliance, furniture, lighting and plumbing brands with free shipping for orders $499 and up. Delivers to the Midwest region, and installation fees vary depending on the item. Offers 3-year and 5-year extended warranty.

Abe's of Maine
Read 718 Reviews

Find appliances, projectors, cameras and more online or their New Jersey showroom. Shipping and handling, insurance and extended warranties are available with additional charge. Items can be returned within 14 days after receipt.

Plessers Appliances
Read 176 Reviews

With more than 500 stores around the country, this company offers most major home appliances. Features free delivery on orders $1,000 and up, installation on most purchases and 10-year extended warranties.

Home Depot Appliances
Read 827 Reviews

Find kitchen, home or small appliances at over 2,000 stores or online with free shipping on orders over $45. A Protection Plan can be purchased to cover repair or replacement costs beyond the manufacturer's warranty.

Conn's Appliances
Read 1209 Reviews

Stores in the South and Southwest sell appliances, electronics and furniture with delivery and shipping services. Returns and exchanges are allowed within 14 or 30 days depending on the items, with a 15% restocking fee.

Appliance Direct
Read 371 Reviews

Get washers, refrigerators and more with free installation and delivery rebates on new models. Returns, exchanges and refunds are allowed within 30 days of pickup or delivery, with a 20% restocking fee.

AJ Madison
Read 100 Reviews

Find home appliances, air conditioners, sinks, faucets and kitchen essentials in Brooklyn, New York, or online. Offers shipping and installation services. Choose from 2-, 3- or 5-year extended warranties.

RepairClinic.com
Read 58 Reviews

This company specializes in replacement parts of appliances, lawn equipment, HVAC and power tools and ships throughout the United States and Canada. Customers can return items for any reason within 365 days for a refund.

Appliancezone.com
Read 248 Reviews

This company offers replacement parts for home appliances with free shipping on most items. 90-day and 1-year limited warranties are available. Return items within 90 days for a 20% restocking fee.

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What should you look for in an appliance store?

Warranty availability

Not every appliance retailer offers extended warranty programs, but with such high-value purchases, a warranty is essential. Be sure to look at what each warranty encompasses and the duration of the warranty before making a purchase.

  • Manufacturers warranty: Retailers selling refurbished or store return models might not be able to offer the original manufacturer's warranty, so be sure to ask.
  • Extended warranty length: Extended warranties can last for five years or more, but some retailers only cover up to three years. Review the options available before settling on the right retailer.
  • Warranty exclusions/service: Some warranties only cover certain parts and labor, so there may still be a bill to pay after a repair call. Try to find the most complete coverage available, and make sure in-home service is included to avoid expensive freight and shipping costs.

Payment options

When making a big appliance purchase, many shoppers do not have cash up front. Flexible payments and lines of credit can make all the difference when deciding on a specific product.

  • Store credit availability: A retailer might offer the option to apply for store credit. Look for retailers with financing deals that include extended periods of low to no interest.
  • Layaway options: For those who don't qualify for financing or prefer to pay upfront, layaway allows some payment flexibility. Shoppers make payments on the purchase and pay in full prior to delivery.
  • Credit card offers: Major retailers might offer a revolving line of credit on which to buy an appliance. This is different from a store card in that it can be used anywhere a credit card is accepted.

Package discounts

When buying several appliances, the cost can add up quickly, so be sure to look for retailers that offer discounts on matching or multiple appliance purchases.

  • Washer/dryer pricing: It is not uncommon to see a single price for a washer and dryer combination. Buying them individually might up the price by as much as 30 percent.
  • Dishwasher and disposal packages: Installing a dishwasher without a garbage disposal could cause frequent clogs, depending on the dishwasher model. Be sure to look into discounts on paired installation.
  • Complete kitchen overhaul: When buying a refrigerator, range and dishwasher, all from the same manufacturer, ask about a package deal or discounted price.

Delivery

The cost of shipping on appliances can be sky high given their size and weight. Some retailers offer discounted or free delivery, depending on the price of the purchase.

  • Delivery included: When delivery is included in the price, it can help keep the total cost down, but check to see about installation services as this may have an extra cost associated.
  • Take away services: Getting rid of the old, broken appliance can be a hassle. When retailers offer take away services, the old one goes out when the new appliance arrives.
  • Deliver speed: Check with the retailer about shipping times. Sometimes it is worth paying a little more to avoid a lengthy wait time on delivery.

Cost

Expense can play a big role in the eventual choice of retailer, but with price matching options, shoppers might be able to shop locally and still get the lowest available price.

  • Price matching: Retailers often run sales, but to avoid buying from an unfamiliar store, check out the different price matching options.
  • Sales and discounts: For those looking to upgrade rather than replace a broken appliance, some research into the sales cycle might be a good idea. Sales are often seasonal, so by waiting, shoppers might be able to get a top of the line model at a more affordable price tag.
  • Floor models: Buying a floor model might offer some extra buying power. Sometimes even small imperfections can drive an appliance price down considerably.

Customer service

When making any major purchase, customer service and company reputation play an important role. The right company will explain all of the options and offer transparent pricing.

  • No hassle service: Read reviews and check on other customer experiences before choosing a retailer. This helps avoid pushy salespeople and confusing information.
  • Transparent service and pricing: A surprise total at the register could cause a purchase delay. During the sale, all additional fees should be disclosed and explained.
  • Check the return policy: Make sure that the retailer accepts returns with no explanation needed. A new appliance may wind up under performing, not matching a decor change or take up too much space.

What are different types of appliance retailers?

Big box stores

These large retailers carry a wide variety of products in addition to appliances. This can make shopping easy as shoppers can often find accessories and other household goods along with their appliances.

Specialty retailers

These retailers only sell electronics and appliance-related products. They often carry more brands and premium options.

Price clubs

Although the selection is not as big as some of the other retailers, price clubs often have unbeatable prices.

Refurbished warehouses

As long as companies offer an extended warranty, buying from a company that refurbishes products can be a great way to get top of the line appliances at a discount price.

Who shops at appliance stores?

Luxe shoppers

These appliance shoppers want custom options, specialized appliances and white glove service. They might want premium products, built-in appliances and a range of accessories.

Frugal shoppers

Always on the lookout for the best deal, these shoppers search for the lowest price and the best deal. They ask about free delivery, installation services and price matching.

Big families

Extended warranties and large size appliances are a must when cleaning and cooking for a large family. These shoppers are also looking for a good deal, but quality might be the most important criteria.

Interior designers

These business professionals need customization options and flexible shipping. They might want to order from a company that also offers other construction services.

Expert reviews for appliance stores

Plessers Appliances

Founded in 1919, Plessers Appliances continues to offer old-fashioned service but with modern buying power. As a member of the Inter-Country nationwide appliance co-op, they bring nine billion dollars in sales to the table, so they can stay competitive with large chains and big box stores.

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Abe's of Maine

Founded in 1979 as an electronics retailer, Abe's of Maine has expanded to offer a complete line of appliances, camera equipment and other consumer electronics. Despite the name, their store location is in Linden, NJ.

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Conn's Appliances

Founded more than 120 years ago as a plumbing company, Conn's Appliances sold their first refrigerator in 1937. With stores located throughout the south and southwest, they now do more than 1 billion dollars in sales, annually.

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Home Depot Appliances

Since it opened the first stores in 1979, Home Depot has remained focused on home improvement products. With locations around the world, Home Depot has become a household name.

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Brand Source Appliances

In partnership with more than 4,500 locally owned appliance retailers, Brand Source Appliances has 11 billion dollars in buying power to give their customers the best prices.

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Goedeker's

Founded in 1951, Goedeker's has become a household name in St. Louis, and expanded operations online in 2008. They are the owners of Number1Direct and one of the largest independent retailers and home appliances in the U.S.

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Pacific Sales

With 50 years of experience selling appliance products, Pacific Sales has recently expanded nationwide as a Best Buy subsidiary. They currently operate 36 full service home improvement and appliance stores and an additional 55 appliance-only stores located inside Best Buy locations.

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Appliancezone.com

Founded in 2008, Appliancezone.com is one of the fastest growing retail companies in America. They are one of the leading suppliers for appliance parts.

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Appliance Direct

With 20 years of business experience, Appliance Direct specializes in discount appliances and accessories. Their expansive catalog includes refrigerators, dishwashers, freezers, washers and dryers, ranges, wall ovens and more.

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Compare Reviews for Top Appliance Stores

Pacific Sales
Read 174 Reviews

Stores in California, Nevada, Arizona and online offer appliances and bath fixtures. Free delivery for appliances over $399 and for bath fixture orders of $1,000 and up. Returns, exchanges and warranties available.

Brand Source Appliances
Read 12 Reviews

With a network of 4,500 franchised stores across the country, this company features appliances, home furnishings, bedding products and floor covering with delivery and installation services.

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Profile picture of ConsumerAffairs
ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.