Conn's Appliances

As we discussed in your store 081, I told you that I was overcharged for a table set (table 4 chairs and a bench). It was marked at $1,000. I have attached the sign. On the invoice it charged me $699.99 for the table, $175.99 x 4 for the chairs, and $249.99 for the bench. That totals $1,653.94 which is $653.94 above the agreed amount. The store says they can't fix it and your customer service say they can't fix this obvious error. Only the store can correct it. As you see this is ping pinging back and forth. Simply, all I'm asking for is $653.94 be credited to my account.

Purchased a dishwasher and gave them the day I was picking it up. Called them on the day I was driving 110 miles to Lubbock Tx. Just before arriving I was called and advised they no longer had it because it was shipped back to warehouse. I paid for it 4 Mar 2023 and drove to pick it up 12 Mar 2023. They would not sell me the floor model and they would not reimburse my 220 mile round trip. Horrible customer service since they made the error.

I’m writing my first review because of my first experience with doing business with Conn's - what an unbelievably terrible company. We’re first time customers who bought a new washer and dryer. Upon purchase, it confirmed next day delivery, so we paid the purchase price, along with the delivery. After 24 hours, we never received our delivery confirmation, so we reached out to customer service. After waiting an hour to speak with someone, the rep informed us that they have no delivery times until next week. Wow, deceptive business practice, much? Fine, whatever - we will go pick it up. Of course, no options for pick-up close by, so we drive the 1.5 hours to the distribution center. We arrive at the scheduled time and now have waited yet another hour at the dock, and can get zero help. Unreal. Deceptive. Unethical.

My name is William from El Paso. I have for Years dealt with the Conn's Store on Gateway West in El Paso Tx. They have always been friendly, helpful, & done pretty good. On February 2nd, 2019, I bought a new washer, dryer, & a nice LG side by side refrigerator. I also purchased the Extended warranty on all the items. Their service department has always given me good service, I have always given their service personnel good CSI scores.

After spending 2.5 hours in the store with the salesman, we completed the transaction for a wall mounted room air conditioner. We paid for delivery and installation. We received the product on Friday and were scheduled for installation on Saturday. Our weekend was primarily devoted to this project. When the installation personnel showed up, they said they could not install the unit in the wall only windows. We were VERY clear at purchase that the unit was to be installed in the wall. We told them to refund our entire purchase which included them returning to pick up the unit. That was scheduled for Sunday. The personnel that picked up the unit left a massive scratch in my hardwood floors. Awful experience. Will not recommend or shop there. Too busy trying to sell and not paying attention to the customer.

Do not buy from Conn's! The name says it all. We purchased a Samsung washer and dryer and received a damaged dryer. It is very clear that the damage was done by a forklift. We were in the process of building a laundry room so did not see the damage until we removed it from the box and took off the tape. Since we did not report it within 24 hours, they refuse to replace it. They are saying we should have checked for damage when we picked it up. The damage was under the tape!!! We would have had to take the dryer out of the box and all the packaging. So now we are stuck with a damaged dryer that does not work. We spent our entire savings to purchase a new washer and dryer. Trying to deal with Samsung has been a nightmare. Please read the reviews about this company on other sites like Trust Pilot. They DO NOT care about their customers. We are so upset about this and cannot afford to fix it. I've been in tears for days. Absolutely sick about this.

The worst customer service you can imagine. They ordered the wrong bed and even admitted it. The bed we wanted was similar, but they delivered the wrong bed. The delivery was so early we weren't ready for them yet. They rushed us so they could move on to their next delivery. When I called to tell them they made a mistake, they admitted they did but because I signed for it. The sorry excuse of a district manager refuses to help make this right and is blaming me now like it is my fault they wrote down the wrong number. He is trying to sweep me under the rug.

Bought several pieces from Conn's. Delivery people refused to install washer pedestals on front load washer and dryer. I forget sometimes when to pay and do not TRUST Conn's with my banking information. They erased my phone number and email from account so I would not receive any calls causing payments to be late. It is intentional on their part because I NEVER requested they take my number and email off. They do not acknowledge their own mistakes because they have call centers in another country and the callers barely speak any english. They did this same thing to my daughter years ago and threatened to sue her over a balance she had already paid. Conn's misrepresent the facts to put their company in a better position. DO NOT TRUST THIS COMPANY!!!!

They misrepresented the furniture delivered to my home. They are very unprofessional in their business practices and sell poor quality items. The store manager has tried to help but her hands are tied to their corporate “rules” and I have had a “furniture service” to my home who did nothing but throw my furniture around.

HORRIBLE customer service!!!! I have been a customer for years but that has ended. Bought tv, they opened the box, did not remove the white strip on tv. When we go the tv home unloaded and took off wrapping there was a small crack in the right bottom corner. We put on dresser crack spread now we have lines on the side and bottom of the tv. Conn's refusing to assist because we did not tell them within the first 24 hours. Instead, we told them within 48 hours. We required help to lift the tv on the dresser so waited for family to come and assist with lifting. After buying appliances electronics and furniture over the years this is the customer service they are offering, NONE!!!