Conn's Appliances Reviews

I bought a GE front load washer and dryer set. I use it for about 4 months. They sent tech out 3 times to fix the washer. The last time he said the motor was gone in it. I been waiting about 6 months now. Nothing been done about it. I just want a full refund. I went out and bought a new set top load Samsung. I couldn’t go 6 months without washing clothes. Conn's can come get both off them. Conn's keeps giving me a run around about fixing it

I am very disappointed with Conn’s Services. They have repeatedly charged inconsistent amounts and seem to change payment expectations without explanation. Despite my payments being on time, they continue to call nonstop as if the account were delinquent. To make matters worse, they have reported false information about the balance of my account, which is completely unacceptable. This behavior feels harassing and unprofessional. Customers deserve transparency, accurate billing, and honest reporting — none of which I’ve received from Conn’s. I hope this review helps others be cautious before doing business with them.

Purchased LG french door refrigerator almost 4 years ago to replace 20+ year old Kenmore. Had to have it repaired within 6 months. Now it's down again with same issue and don't know how to contact for repair.

I tried to pay my bill over the phone and the phone kept asking me the same questions over and over so I got customer service and the man wouldn't listen to me. After he got the information he needed to pull up my information and I paid with my card he laughed and wouldn't answer anything else and hung up in my face. I asked about a confirmation # and why did I have to pay 2.25 and the automatic system kept saying the same thing over and over that's when he chose to hang the phone in my face. I am sending this complaint to the BBB, also Facebook and everywhere else. Your people needs more training. when I finish pay this account off I will never buy anything from this company again, out of business or not

Worst service, I can’t even get to a live agent anymore!! I need my refund! May 16th you charged me twice and on Jun 13th, rep told me you issued a check on Jun 4th and since then got no checks! I will be disputing the charges with my bank!!!! Can’t wait to get done paying off this purchase and no longer deal with your company!!!

Conn's is a rip off. I purchased a refrigerator and the terms were 36 months, I had to defer 1 payment and now they are telling me my terms are 40 months because of this. So my bal should be 483.28 with the deferred payment, they are telling me my pay off is 854.00, always paid on time or early and this is how they treat customers by charging $400 for charges related to deferment. This is by no means right and I will never recommend or purchase from them again!!

Buying here was my worst decision. I didn’t have no credit and I went to this store to finance a couch so I could build it. I have been paying for 1 year and a half. I have make even 2 payments per month and last month the balance of what I had left was 300 dollar. I checked today and now my outstanding balance is 800. The couch was 1700 and I’ve been paying for 1.8. Even I if I paid 20 dollars per month THAT SHOULDN'T BE MY OUTSTANDING BALANCE. They clearly robbing people. That’s the reason why they’re going bankrupt. I have all of my receipts on emails and screenshots.

I want to say first of all I wouldn't have given even one star to Conn's, if I could have wrote a review without one. We paid more than what the regular monthly payment amount was, so that at the end of the year we wouldn't have that outrageous interest to pay. It was paid in full at the end of the year, but they still come back and wanted more money! They are very lame and need to run a business the honest way. I have never seen anything like that!

The customer service is horrible. I don’t know if it is intentional (due to language barriers) but it feels like it. When I purchased a bed from them in 2023, everything was fine for one year. The second year, they called, harassed, and placed a blemish on my credit report. I made the payment and again, some six months later, the same thing happened. Their interest rate was predatory. So much to the point where I wanted to close the account. When they told me about a settlement offer, I jumped at the chance. After checking on how they would report it (a negative) on the last day, I requested an opportunity to pay the account in full. When they said they would, the people who they outsource the calls to became evasive and reneged on what was promised. Their credit practices are discriminatory to those in the subprime market and what is troubling this is done with intention. If I could upload the recorded conversations, I would.

We have been paying our contract payments on time for close to 2 years. I called CONN's and told them that I would not be able to make my payment on time in June 2025 and it would be five days late. The CONNs rep told me that it was ok and that we had 7 days. Since our payment date, my wife and I have been called by CONNS multiple times on a daily basis. I called CONNS back and told them that I couldn't be bothered at work and that we had already called them to inform them of our payment to be made on June 20th. I have a phone list of all the times my wife and I have been called by CONNS. I keep telling them that my wife is disabled and I am at work but they don't seem to care. I have never had to deal with an abundance of call from a company even though you've made sure to keep them informed. We will be paying our contract in a few months and will never do business with CONNS again.