Conn's Appliances Reviews

Never again. I hate I ever saw this company. Bad customer service, give you the runaround, double and over charged 1500 for a 600 dollar washer. Didn’t realize that’s why I got low payments and if the full price was not paid by a certain time it doubles. Only found this out about 7 months in. I had paid 400 on a 600 dollars washer and if still owe 613.00.

I started out last year purchasing furniture. Then come the bad news the company went into bankruptcy. But the Conn's financing company horrible, adding high interest to paying on your merchandise. I had to sacrifice taken $$ from my other bills just to pay them off. They would not even offer a buy out on the purchase. Never again, if Conn's go back in business, I will never go back to them.

Called Spoke with a Micheal id number **. He was very unprofessional and would not help or answer questions but went around them. I asked for a supervisor 4 times and he said no I'm not getting one!

I recently purchased a refrigerator from your company on August 13, 2023, for $1,800, and unfortunately, it is currently not functioning. According to my invoice, I am eligible for repair services. However, I have encountered significant difficulty reaching your customer service, often spending over an hour on hold before the call disconnects. This experience has been quite frustrating, and I hope to share it as a cautionary tale with others considering making a purchase from your company. It is my sincere hope that the company can address these service challenges to improve the customer experience going forward. This purchase has been a nightmare.

I ordered a fridge from them and when they came to deliver it the delivery men damaged my washer and dryer bringing the fridge in the house. I called Conn’s to have this rectified and they said it’s my problem because I “signed a liability waiver”. I knew I didn’t sign anything, come to find out, the delivery men just forged my signature on the liability waiver because they forgot to get me to sign it in the beginning and they couldn’t have me sign it after they damaged my property. Conn's refused to do anything about the situation. I’m glad they’re going bankrupt and shutting their doors, they don’t deserve to be open.

I was going to purchase a recliner today but the salesman tried to increase the price by taking a tag from another chair and using it for the one I was interested in. I along with 4 other customers looking at recliners saw him do this. I left immediately. Really Conn's? This is why you’re going bankrupt.

We purchased a $2,500 oven from Conn's in Hickory, NC. The salesman scanned my license and filled out something on his I-pad and then said, ok. It'll be delivered in three days. It was with no issues. Then - after three months of asking - they sent us a copy of the contract that we'd never seen or signed. We'd been given a monthly payment figure but that was it. AND the contract had all the boxes check for three separate insurance policies that cost $400. 16% of the purchase price. Apparently, the salesman, Richard ** signed my name to the contract with a "docusign" app on his I-pad. We've forwarded this issue to Law Enforcement and the NC Attorney General's Office for a separate investigation.

TERRIBLE COMPANY I'VE EVER CAME ACROSS!! They have over charged me, they have failed to help me through customer service, financials, upper management, warehouse, corporate. Emails, messages, calls I did it all and no help. They have delivered all damaged and dirty full of dirt items and have failed to change out since first delivery. I have been calling for over a year to assist me since first delivery. They have ignored me. I tried to pay my account in full since I was moving out of state. But I needed things fixed first, they ignored me until the day after the 0% interest was over. Scammers! I will be seeking legal assistance.

They did not honor the promise of 30% back if you do not use your warranty. They told this to me to get me to buy the extended warranty but will not honor it. I was told they couldn't refund me because they filed bankruptcy. I will not purchase from CONN's again. They scammed me out of altogether on the 4 appliances I purchased over $800 in extended warranty.

I've never done this before and sad that's it's came to this...however if you plan on buying furniture from Conn's don't.... I spent over I thought was 1,800 on some couches and after 3 months of I paying what I thought was almost done come to find out it was double so my payments haven't even made a dent in the balance. I was told months later over the phone it was in my contract to pay it off sooner before the interest gets tagged on although my salesman never mentioned that..nor did he tell me until I made my purchase and signed everything Conn's wouldn't deliver to New Mexico from El paso TX..,so I had to pay someone to pick it up for me and deliver it... And to make matters worse I have a sectional with 2 recliners both are broken one doesn't recline back in its sit up position and the other doesn't open and where we sit the cushions are sunk in as if kids have been using it as a trampoline...