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About Conn's Appliances
We are a specialty retailer currently operating approximately 90 retail locations in Arizona, Colorado, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee and Texas. We sell furniture and related accessories for the living room, dining room and bedroom, as well as traditional and specialty mattresses; home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges; a variety of consumer electronics, including LCD, LED, 3-D, Ultra HD and plasma televisions, Blu-ray players, home theater and video game products, digital cameras and portable audio equipment; and home office products, including computers, tablets, printers and accessories. We also offer a variety of products on a seasonal basis and continue to introduce additional product categories for the home to help respond to our customers' product needs and to increase same store sales. Unlike many of our competitors, we provide flexible in-house credit options for our customers in addition to third-party financing programs and third-party rent-to-own payment plans.
Conn's Appliances Reviews
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As we discussed in your store 081, I told you that I was overcharged for a table set (table 4 chairs and a bench). It was marked at $1,000. I have attached the sign. On the invoice it charged me $699.99 for the table, $175.99 x 4 for the chairs, and $249.99 for the bench. That totals $1,653.94 which is $653.94 above the agreed amount. The store says they can't fix it and your customer service say they can't fix this obvious error. Only the store can correct it. As you see this is ping pinging back and forth. Simply, all I'm asking for is $653.94 be credited to my account.
I also was charged a delivery fee for a SATURDAY delivery (store sales and store manager agreed to). I was called later and was told that only Tuesday do they deliver. I work Hospice health and I have to see patients and their families and I have to be at hospitals and facilities to help them handle this very serious. So taking off is a huge expense for me. If I knew you could not deliver, I would have bought elsewhere. I was excited that I could get it delivered without impacting my patient and families. It might seem trivial but that was a factor in my purchasing. Rooms to go delivers on Saturday and I would probably gone with them. I am asking the delivery fee be credited to my account.
Lastly, it was not disclosed that you charge $100.00 to simply pull my credit. No other store does that so I did not know nor was it disclose except in a large docusign that was confusing and it hid the upcharge on the table set. I also was forced, not clearly disclosed by the sales associates and was in a 15+ page docusign, to take out insurance (life, P&C liability, unemployment and accident). I did not consent to buying insurance, but was hidden. That was shocking but was told all of those charges were reversed because of my proof of homeowners and liability insurance declaration page. However as of last week I was told by store 091 manager- Ramon **, and sales associate Solomon said they are still showing it on my account. I will need to see that has been removed and I am no longer liable to paying that.
So in summary, I need:$653.94 credit to my account for table overcharge.
$299.00 delivery charge because not delivered as agreed upon in the store. That impacted me significantly.
$100.00 credit fee that was disclosed other being hid in the laboriously long DocuSign.
Confirmation that all insurance products have been removed thus removing the charges.
That totals $1,053.94 that I'm requesting to be credited to my account. I do not want a check as I need the balance to be lowered so I can pay this off by the 12th month. This has been a very disappointing experience.
Purchased a dishwasher and gave them the day I was picking it up. Called them on the day I was driving 110 miles to Lubbock Tx. Just before arriving I was called and advised they no longer had it because it was shipped back to warehouse. I paid for it 4 Mar 2023 and drove to pick it up 12 Mar 2023. They would not sell me the floor model and they would not reimburse my 220 mile round trip. Horrible customer service since they made the error.
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I’m writing my first review because of my first experience with doing business with Conn's - what an unbelievably terrible company. We’re first time customers who bought a new washer and dryer. Upon purchase, it confirmed next day delivery, so we paid the purchase price, along with the delivery. After 24 hours, we never received our delivery confirmation, so we reached out to customer service. After waiting an hour to speak with someone, the rep informed us that they have no delivery times until next week. Wow, deceptive business practice, much? Fine, whatever - we will go pick it up. Of course, no options for pick-up close by, so we drive the 1.5 hours to the distribution center. We arrive at the scheduled time and now have waited yet another hour at the dock, and can get zero help. Unreal. Deceptive. Unethical.
My name is William from El Paso. I have for Years dealt with the Conn's Store on Gateway West in El Paso Tx. They have always been friendly, helpful, & done pretty good. On February 2nd, 2019, I bought a new washer, dryer, & a nice LG side by side refrigerator. I also purchased the Extended warranty on all the items. Their service department has always given me good service, I have always given their service personnel good CSI scores.
Well, this morning when I got up, I noticed water all over the kitchen floor In front of the refrigerator. I thought what the heck is going on. So, I opened the fridge & everything felt lukewarm, opened the other door and everything in the freezer had thawed out and was leaking everywhere. I check the setting & everything was set properly, I got the owner's manual out went through the troubleshooting guide, everything looked fine. So, I called the Conn's service department to arrange a service call & they inform me the extended warranty expired already. I asked how that could be, that you always send a letter before it expires so I can renew it if I want too & the customer service lady on the phone could not answer the question. All she could say was its going to cost a $99.00 service fee.
I asked how can a refrigerator that is barely 4 years old that I am still paying on every month go bad & be out of my extended warranty already. She still could not answer the question, just kept repeating the $99.00 service fee. Oh & finally suggested I call the store where the items where purchased. So I called the Conn's store on the gateway west in El Paso, waited for nearly 22 minutes to speak to a manager. Finally spoke to a Mr. **. He informed me that all he could to was to send a email to service to see if they could do anything for me. Or I could call back later and speak to the sales manager.
Long Story short was on the phone for over a hour and a half. with their customer service department with no resolution, after being a customer for years & buying a TV, Laptop, Gas Range, Washer & Dryer, two 14.000 BTU AC units, & this LG Refrigerator, All they do is blow people off. They have no interest in keeping customer satisfaction. Or retaining customers. They seem to forget El Paso is not that big & word of mouth gets around quickly. People are not going to shop somewhere that people doesn't give a damm about after you purchase something. Will keep everyone updated if anything changes.
After spending 2.5 hours in the store with the salesman, we completed the transaction for a wall mounted room air conditioner. We paid for delivery and installation. We received the product on Friday and were scheduled for installation on Saturday. Our weekend was primarily devoted to this project. When the installation personnel showed up, they said they could not install the unit in the wall only windows. We were VERY clear at purchase that the unit was to be installed in the wall. We told them to refund our entire purchase which included them returning to pick up the unit. That was scheduled for Sunday. The personnel that picked up the unit left a massive scratch in my hardwood floors. Awful experience. Will not recommend or shop there. Too busy trying to sell and not paying attention to the customer.
Do not buy from Conn's! The name says it all. We purchased a Samsung washer and dryer and received a damaged dryer. It is very clear that the damage was done by a forklift. We were in the process of building a laundry room so did not see the damage until we removed it from the box and took off the tape. Since we did not report it within 24 hours, they refuse to replace it. They are saying we should have checked for damage when we picked it up. The damage was under the tape!!! We would have had to take the dryer out of the box and all the packaging. So now we are stuck with a damaged dryer that does not work. We spent our entire savings to purchase a new washer and dryer. Trying to deal with Samsung has been a nightmare. Please read the reviews about this company on other sites like Trust Pilot. They DO NOT care about their customers. We are so upset about this and cannot afford to fix it. I've been in tears for days. Absolutely sick about this.
The worst customer service you can imagine. They ordered the wrong bed and even admitted it. The bed we wanted was similar, but they delivered the wrong bed. The delivery was so early we weren't ready for them yet. They rushed us so they could move on to their next delivery. When I called to tell them they made a mistake, they admitted they did but because I signed for it. The sorry excuse of a district manager refuses to help make this right and is blaming me now like it is my fault they wrote down the wrong number. He is trying to sweep me under the rug.
I was also told that this wasn't the 1st time a wrong tag number was written down. This manager is running a circus and doesn't want to help a customer make things right that's been buying from them for about 10 years. This district manager is only concerned about his bonus and that not customer satisfaction. Well, I will keep complaining to corporate till he makes this right. That even means filing a complaint every day.
Bought several pieces from Conn's. Delivery people refused to install washer pedestals on front load washer and dryer. I forget sometimes when to pay and do not TRUST Conn's with my banking information. They erased my phone number and email from account so I would not receive any calls causing payments to be late. It is intentional on their part because I NEVER requested they take my number and email off. They do not acknowledge their own mistakes because they have call centers in another country and the callers barely speak any english. They did this same thing to my daughter years ago and threatened to sue her over a balance she had already paid. Conn's misrepresent the facts to put their company in a better position. DO NOT TRUST THIS COMPANY!!!!
They misrepresented the furniture delivered to my home. They are very unprofessional in their business practices and sell poor quality items. The store manager has tried to help but her hands are tied to their corporate “rules” and I have had a “furniture service” to my home who did nothing but throw my furniture around.
HORRIBLE customer service!!!! I have been a customer for years but that has ended. Bought tv, they opened the box, did not remove the white strip on tv. When we go the tv home unloaded and took off wrapping there was a small crack in the right bottom corner. We put on dresser crack spread now we have lines on the side and bottom of the tv. Conn's refusing to assist because we did not tell them within the first 24 hours. Instead, we told them within 48 hours. We required help to lift the tv on the dresser so waited for family to come and assist with lifting. After buying appliances electronics and furniture over the years this is the customer service they are offering, NONE!!!
Conn's Appliances author review by ConsumerAffairs Research Team
Founded more than 120 years ago as a plumbing company, Conn's Appliances sold their first refrigerator in 1937. With stores located throughout the south and southwest, they now do more than 1 billion dollars in sales, annually.
Store credit available: Buy now and pay later with store credit. An easy and quick approval process allows shoppers to work out the financing on the go.
Extended interest-free deals: Pay no interest on purchases for up to 36 months, with credit approval.
Next day delivery: For those who live in one of the 12 states with a Conn's store, next day delivery is a shipping option.
Free white glove shipping: Get professional shipping and white glove service that includes haul away of old appliances, all free with a qualifying purchase.
Price guarantee: Conn's Appliances will match any price within 30 days of purchase. This offers price protection against future sales and price drops.
Conn's Appliances Company Information
- Company Name:
- Conn's Appliances
- Company Type:
- Year Founded:
- 3295 College St
- Postal Code:
- United States
- (409) 835-5649
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