Conn's Appliances

Conn's Appliances Reviews

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Overall Rating
2.4 out of 5
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About Conn's Appliances

We are a specialty retailer currently operating approximately 90 retail locations in Arizona, Colorado, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee and Texas. We sell furniture and related accessories for the living room, dining room and bedroom, as well as traditional and specialty mattresses; home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges; a variety of consumer electronics, including LCD, LED, 3-D, Ultra HD and plasma televisions, Blu-ray players, home theater and video game products, digital cameras and portable audio equipment; and home office products, including computers, tablets, printers and accessories. We also offer a variety of products on a seasonal basis and continue to introduce additional product categories for the home to help respond to our customers' product needs and to increase same store sales. Unlike many of our competitors, we provide flexible in-house credit options for our customers in addition to third-party financing programs and third-party rent-to-own payment plans.

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Conn's Appliances Reviews

ConsumerAffairs has collected 1,526 reviews and 1,731 ratings.

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Page 1 Reviews 0 - 10

Reviewed Nov. 23, 2023

The worst experience ever. I purchased over $10,000 worth of furniture, my associate Paloma ordered the wrong sofa and now I am stuck with it since my 15 year old daughter signed for it. If the associate would not have been too busy talking about smoking weed with my son this would have never happened. They enforced their no return policy but failed to enforce their policy of asking ID from a minor and the delivery could have been delayed. Never Again!

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Reviewed Nov. 15, 2023

I went into Conn’s to buy appliances and to my surprise, they were charging me for life insurance as well. After being in the store for 3 hours, they bring me a tablet that had a total for my purchase and a total that was over $1,100 more after they added the taxes. There was no detailed itemization of the appliances just those 2 totals and they wanted me to approve it. Then they told me it was for life insurance that I never asked for! I completely lost trust and was there to make a sizable 10k purchase. Beware of their slimy dealings.

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    Reviewed Oct. 17, 2023

    Oct 15 me and my wife purchased almost $7000.00 worth of beautiful merchandise. It was delivered as promised and we are well pleased. The delivery service that I experienced lead me here. From the moment this team entered my private home, the driver was so disrespectful that I almost made them put the merchandise back on the truck. I called the store where I purchased to complain as well. CONN'S CAN DO BETTER!!!

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    Reviewed Oct. 15, 2023

    I needed a washing machine because mine broke as luck would have it, I saw this website online and saw a washer and dryer pair by Samsung. I was trying to be funny and get the Samsung because my wife and I have a Samsung phone and let me tell you best decision ever. Smart things the pairing to my phone amazing. I'm in a little trouble because now I need the tv and refrigerator... since this review I have the tv and I'm about to get the refrigerator. Back to the washer and dryer and smart things we all been there doing laundry and go back and forth to check if the clothes are done. With smart things, it will buzz your phone. No more guessing. Also you can tell your phone what kind of clothes you are washing. It will set the cycle for you. I now help with the laundry. My wife is ecstatic... Men no more excuses. Smart things takes out the guesswork. Wifey smiling in the background....

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    Reviewed Oct. 9, 2023

    Paid $3,500 for a top of the line washing machine by GE..Year #1 front seal went out and ruined my floor...They only replaced the seal and tech. Year #2 odor seal was having issues/not working properly. Year #3 circuit board shorted out and was a total loss...With no warranty past year 1, and GE only covers motor. At year 3 I'm replacing it as the fix is almost 2,000.

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    Reviewed Sept. 25, 2023

    Conn's salesperson made a mistake on the invoice causing me to receive the wrong mattress. They knew a mistake had been made but corporate policy says no mattress exchanges period. I am stuck with a mattress I did not order and cannot use. I paid in full with my Master card and did not fill out or answer any questions concerning any kind of credit. My personal information was shared with at least two agencies in Florida for a Conn's credit card and thanking me for my credit application. I gave no one permission to use my personnel information for anything.

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    Customer ServiceContract & Terms

    Reviewed Sept. 12, 2023

    I have a sofa and loveseat from Conn's and I got a little behind on my payments because of unemployment. I was told to pay 341.80 and I called them back to change the amount due to a financial issue. The representative told me that I could pay 126.79, which I did. Conn's decided on their own to take out my account 341.80 and 126.79 after I changed the payment arrangement. This caused so many issues. They do whatever they want.

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    Reviewed Sept. 8, 2023

    Purchased a sofa and loveseat July 2022... 6 months in the sofa seam was coming apart and after 2 trips to my home, they sewed it tight... Now a little over a year in, the loveseat threads are separating, and they say the repair is not covered... This furniture will fall apart by the time I finish paying for it... Certainly not suggesting anyone purchase from the Conn's.

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    Customer ServicePriceStaff

    Reviewed Sept. 6, 2023

    Purchased a washer/dryer from the Port Richey FL store approx 1 month ago. The appliances are great, delivery experience was good. The store itself and store personnel, especially the store manager Shelly Y, please beware of their unprofessionalism and do not trust what they say. At the time of my purchase, which took over 2-1/2 hours for them to prepare the contract/invoice correctly, when I was signing the 3rd prepared contract/invoice a 5% Samsung discount for more than 2 Samsung items purchased which was advertised in the store was not on the contract/invoice. I was losing my patience for being there so long and the store manager promised that she would take care of it and have the discount credited to my account - she broke her promise.

    After calling customer service every week after the purchase, and speaking with many representatives and supervisors, I was advised that I would not be receiving the 5% discount due to using a $150 off coupon that I received in the mail fishing me to shop at their store. Shelly Y did not tell me that at the time of the purchase and also was trying to apply the 10% off coupon that I also received with the $150 off coupon. My belief is that a store manager should not make promises that she cannot fulfill - if I had known that it wouldn't be applied to my account, I would have waiting another hour for a 4th invoice/contract to be completed at the time of my purchase.

    So in summary, Shelly Y cost me approximately $100 by not fulfilling her promise, which will more than likely show up on her commission check. If I could rate them less than 1 star, I would. In summary, do not leave the store at the time of your purchase unless you receive everything you're entitled to - if you go back into the store to inquire about a discrepancy you'll see a totally different/rude attitude since you're not there to buy anything.

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    Punctuality & SpeedStaff

    Reviewed Aug. 24, 2023

    I AM HERE TO KEEP OTHERS FROM MAKING THE SAME MISTAKE!! LOOK AT REVIEWS AND TRUST WHAT THEY SAY. I wish I would have. Now I'm here to help others. It is almost worth letting it report to my credit to not pay for a bed while my son is on the floor now because Conn's will not honor the warranty I paid for. We spent almost $10,000 and it sickens me. But I promise, I learn my lesson the 1st time. And if I can help someone else from making the same mistake, my time here is worth it.

    My son's bed is broken (came apart). They refuse to honor the damage. He's 12 so it's not like he has been jumping on it. It has slowly come apart and now is just bonfire material. We purchased a sofa and 2 recliner. The sofa I found to be broken and reported it. They sent a tech out to repair it and he actually broke it more and has had us waiting for months to be repaired. Only to tell me the part is on backorder. Now I have to take time out of my schedule to drive 1 hour to get a replacement. I shouldn't have to! They aren't paying my time off nor my fuel bill. DO NOT SHOP HERE!!!

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    Conn's Appliances author review by ConsumerAffairs Research Team

    Founded more than 120 years ago as a plumbing company, Conn's Appliances sold their first refrigerator in 1937. With stores located throughout the south and southwest, they now do more than 1 billion dollars in sales, annually.

    • Store credit available: Buy now and pay later with store credit. An easy and quick approval process allows shoppers to work out the financing on the go.

    • Extended interest-free deals: Pay no interest on purchases for up to 36 months, with credit approval.

    • Next day delivery: For those who live in one of the 12 states with a Conn's store, next day delivery is a shipping option.

    • Free white glove shipping: Get professional shipping and white glove service that includes haul away of old appliances, all free with a qualifying purchase.

    • Price guarantee: Conn's Appliances will match any price within 30 days of purchase. This offers price protection against future sales and price drops.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Conn's Appliances Company Information

    Company Name:
    Conn's Appliances
    Company Type:
    Year Founded:
    3295 College St
    Postal Code:
    United States
    (409) 835-5649