Conn's Appliances Reviews

How can I get my furniture fix when Conn's went bankrupt and they can't find my warranty... This is crazy... and customer service is no help... I brought a dresser from conn's.. but the drawers keep coming off track when I open it ... no kind of help from them... but they want to pay for the dresser but they want fix it ... 'cause they got rid of people contact... It got to be I give them my phone number but they try to say I don't have an account with them... This is crazy.

I made my payments on time, never late, but now apparently you're unable to go into the portal for your payments and it says to always contact an agent. When contacting the agent, very rude. I asked him how much I owed, they said a old $4,000 but whenever I reviewed my payments when I was able to get into the portal it was at $2,989. But all the sudden, now we're at this date, we're up to $4,000. This company is a scam and that's that only got three items from them and now that they're going bankruptcy now too, they want to take it out on their customers, which says incorrect, inconsiderate and I already contacted the BBB. Bye for now.

I contacted customer service and made contact w/a person who said her name was Judy/probably not so. But anyway I inquired about negative info on my credit report to have it removed.. Very arrogant and unconcerned.. Never made an attempt to direct me anywhere.. As they say each time you call no supervisor or mgr available.. Maybe that's why the company didn't stay afloat.. Be careful how you talk to people because you can be on the receiving end one day.... I will be contacting the BBB on this matter.. Have a great day.

When I made my purchase at your store in Tulsa, I followed my sales rep advice to set up auto pay for amounts larger than the minimum amount due just to make sure I paid off within the 12 months under a “cash” option offer. Guess what you all did??? Didn’t process my 12th payment. They cancelled out my offer, saying I was $97 short of paying it off, and now I have about $800 in interests. This is predatory. You all took advantage of that last payment and didn’t process it with the intention of canceling out that offer. Because I’m a cancer patient I placed ALL my bills on autopay so I could forget about bills and focus on my health. I noticed that this account had defaulted several months later.

I bought a GE front load washer and dryer set. I use it for about 4 months. They sent tech out 3 times to fix the washer. The last time he said the motor was gone in it. I been waiting about 6 months now. Nothing been done about it. I just want a full refund. I went out and bought a new set top load Samsung. I couldn’t go 6 months without washing clothes. Conn's can come get both off them. Conn's keeps giving me a run around about fixing it

I am very disappointed with Conn’s Services. They have repeatedly charged inconsistent amounts and seem to change payment expectations without explanation. Despite my payments being on time, they continue to call nonstop as if the account were delinquent. To make matters worse, they have reported false information about the balance of my account, which is completely unacceptable. This behavior feels harassing and unprofessional. Customers deserve transparency, accurate billing, and honest reporting — none of which I’ve received from Conn’s. I hope this review helps others be cautious before doing business with them.

Purchased LG french door refrigerator almost 4 years ago to replace 20+ year old Kenmore. Had to have it repaired within 6 months. Now it's down again with same issue and don't know how to contact for repair.

I tried to pay my bill over the phone and the phone kept asking me the same questions over and over so I got customer service and the man wouldn't listen to me. After he got the information he needed to pull up my information and I paid with my card he laughed and wouldn't answer anything else and hung up in my face. I asked about a confirmation # and why did I have to pay 2.25 and the automatic system kept saying the same thing over and over that's when he chose to hang the phone in my face. I am sending this complaint to the BBB, also Facebook and everywhere else. Your people needs more training. when I finish pay this account off I will never buy anything from this company again, out of business or not

Worst service, I can’t even get to a live agent anymore!! I need my refund! May 16th you charged me twice and on Jun 13th, rep told me you issued a check on Jun 4th and since then got no checks! I will be disputing the charges with my bank!!!! Can’t wait to get done paying off this purchase and no longer deal with your company!!!

Conn's is a rip off. I purchased a refrigerator and the terms were 36 months, I had to defer 1 payment and now they are telling me my terms are 40 months because of this. So my bal should be 483.28 with the deferred payment, they are telling me my pay off is 854.00, always paid on time or early and this is how they treat customers by charging $400 for charges related to deferment. This is by no means right and I will never recommend or purchase from them again!!