AJ Madison

AJ Madison

ajmadison.com

 3.8/5 (610 reviews)
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About AJ Madison

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AJ Madison Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 21, 2023

AJ Madison and their contractors bungled this from the start. I thought I could not be more upset with the deplorable service. It was a nightmare from beginning to end. The only positive is that it is finally over and we got our money back — although our old appliances are now beat up. They’ve sent several customer-review notes asking for feedback on our experience. They’ve not published our response: It was a disaster.

In early October we drove AJ Madison’s Brooklyn showroom with hopes of getting a new stovetop, down draft, and double oven installed before Thanksgiving. We had dimensions of our space and current appliances in hand. AJ Madison’s sales representative helped us pick out what would work best and arranged a site visit from the installation company, a subcontractor of AJ Madison. The site visit was very brief and informal. The guy was here for maybe 10 minutes. When I asked logistical questions about the space and electrical needs he shrugged and said his sons would take care of it.

Over the next four months AJ Madison and its contractor broke and misplaced the new equipment, ordered pieces that could in no way work together, sent misleading information on deliveries then admitted it was wrong and then made the delivery anyway only to later admit it was not supposed to be delivered. If that sounds crazy that’s because dealing with AJ Madison was a complete disaster.

They wound up bending our old equipment but we eventually got out money back. We're so happy to never deal with them again. Even the refund was bungled and seemingly intentionally delayed on multiple occasions. This is not just a normal bad review. Please read this as an accusation of something approaching fraudulent business practices. Shame on AJ Madison, its management and its ownership. You are terrible at what you do.

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Rated with 1 star
Verified Reviewer
Original review: March 16, 2023

In January we ordered a Fisher Paykel fridge from AJ Madison at Tysons in Virginia. When the fridge was delivered, the salesman had ordered the wrong handle style and hinge orientation (he assured me the hinge/handle was reversible). The installers let the salesman know the handle/hinge was not reversible. The fridge was installed (as we had no working fridge and the mistake was the salesman's). In addition to being unable to contact the salesman during the scheduling and installation process, the customer service person who we were told would resolve the issue has "disappeared" (despite my reaching out several times via e-mail) after assuring us 2 weeks ago that the problem would be resolved. We are very frustrated and unhappy.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 9, 2023

    If it were possible to give less than a 1 star review I would do so. This place is an utter nightmare (as I now realize based on their review score) but if this keeps anyone from giving them a penny it is worth the effort to write the review. I placed an order with Affirm as the payment option and paid the affirm initial charge. They then proceeded to bill my credit card for the full value of the order in addition to the Affirm payment.

    Next the delivery/install team did not speak any English which made communication with them pretty much impossible. They utterly destroyed my existing microwave removing it and then couldn't get the new one installed. As I couldn't communicate with them I told them to take it back. AJ Madison then wants a 35% restocking fee. In addition to failing to install the microwave they only partially installed the range leaving pieces that needed to be installed sitting in my landscaping after they left (with zero cleanup or really communication).

    Now I am going back and forth with them and it is perfectly clear they don't care about the customers in the slightest. Only the money. They indicated they had issued a refund on the the install fees and microwave (less their restocking fee) but unsurprisingly there is no refund on record with the credit card company and their invoices don't show what was refunded. This place is a disaster and I would recommend avoiding them like the plague and telling everyone that will listen to do the same.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 30, 2023

    I called to ask about a machine that is no longer produced. The one who answered the phone said that they do not make it any more, that they did not have any others that size and hung up! I guess they don't want or need my business.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 30, 2023

    I ordered 4 appliances from AJ Madison. Out of the four appliances three were damaged. But because I did not open and inspect all the appliances within a 48 hour window AJ Madison refused to replace or refund the damaged items. These were very expensive appliance and now they are worthless. I should have listened to my designer who told me not to buy from them as this is a common occurrence. Be cautious, you are not saving anything by buying from AJ Madison.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 13, 2023

    We went with AJ Madison because they had a washer/dryer model in stock and guaranteed 24 hour shipping for it. I called sales directly to confirm this. It did not ship for a week and we received no notice at all or an explanation for this delay. When it did arrive, it arrived with a bent facade but we were so desperate for our washer at this point, that we didn’t even mind. The installers were in a rush and once it was installed, it began to trip our outlet and breaker. The old washer never did this even just a day prior. The installers did not seem to care and insisted we sign. I asked them to test it first but they declined. We had an electrician come and replace the outlet and breaker but the washer still wouldn’t work.

    I called the AJ Madison contracted installer and they came to check it. I asked if they could just bring a replacement so we wouldn’t be without a washer for even longer and they declined. They confirmed it was defective and said they’d have AJ Madison reach out to us. 3 more days go by with nothing so I called them. They explain that it’s not their problem that they sold us a defective unit that has never run a single cycle and that it’s now our responsibility to fix it with the manufacturer. We’ve spent hundreds of dollars and dozens of hours at the laundromat because of their negligence and horrible business practices. I’ll be taking this up with the Better Business Bureau.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 6, 2023

    Before ordering a freezer, I inquired and the salesman assured me that the installers would be able to install the door panel from my existing freezer. When the freezer was delivered, the installer told me that the salesman was wrong. So I refused delivery. AJ Madison charged me a restocking fee anyway. Customer service was unresponsive, so I disputed the charge on my Amex bill. To settle this matter, AJ Madison reduced the fee from 35% to 20%. But there should be no restocking fee when a vendor promises one thing, and then delivers something that does not fulfil their salesperson's promise. This company cares more about increasing its bottom line with exorbitant restocking fees than they do about customer satisfaction or fair business practices.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 23, 2022

    Rude customer service reps, delivery unreliable, was charged $500 restocking fee because after I paid for haul away and installation the refused because I have copper water line and I guess I should have known that. They wanted me to also pay a plumber to come and disconnect line and leave the fridge here in the meantime. I now understand why their reviews are so negative.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 15, 2022

    GE Profile Range was delivered as a Damaged Product & Missing Parts, Refused Return or prompt repair. Screws missing that secure oven heating element. No Oven racks came with the unit. Dent in the metal of the pullout drawer. Leveling screw on one corner damaged and nonfunctional.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 4, 2022

    Short story: DO NOT ORDER FROM THESE PEOPLE. SAVE YOURSELF THE TROUBLE. Go with Lowe's, Home Depot or Best Buy. The amount of money you “save” you will pay it somehow… not worth it. All reviews are the same thing. And if you cancel they charge 35% of restock fee, which rounds in the thousands… DON'T ORDER. DON'T ORDER. DON'T ORDER…

    Full story below: The customer communication and support here is terrible. Promises are made and not delivered. I ordered a full set of kitchen appliances with them with a delivery date of October 28. When the date was coming close it was weird that no delivery notice was made so I went to my account and to my surprise one of the items was out of stock (it was in stock when I ordered) and no communication of this was made. I had to call them to make a replacement, otherwise the shipment would’ve not been done.

    Upon asking the delivery ETA the representative said one week to FL (which is this week) and which correlated with what was on the website “if you order today” would have been Nov 4 as earliest. Then an email came with the actual delivery ETA and it says November 9-21, 5 MORE DAYS than the promised “as earliest”. And that’s a horrible range of 12 days…This set me back weeks now for my renovations and the installers scheduled, which is now costing me money. The delivery carrier they used (AM Delivery) are as bad as AJ Madison. Now they pretend me to be on the lookout for an email from 24-48 hours before delivery, like I don’t have a job…. HORRIBLE EXPERIENCE.

    8 people found this review helpful
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    AJ Madison Company Information

    Company Name:
    AJ Madison
    Website:
    www.ajmadison.com