AJ Madison Reviews

The customer service is horrible. They don't answer their phone and when you finally get someone they give you a runaround. Dealing with them via email and they make you jump through hoops and at the end of the day it's just to charge a 35 percent restocking fee even on an item that was not even take out of the box. They are nothing more than an aggregator. Stay away at all cost. They are a sham.

After one terrible experience regarding a stove that they would not return without a sizable ridiculous restocking fee. We bought an air conditioner. When it arrived we had our Super plugged into test it and it kept shutting off. Would not work right out of the box. Well, AJ Madison does not accept return returns on air conditioners even if it is brand new and in the box. They said they would send somebody out to fix it! Doesn’t that make the air conditioner refurbished? Anyway we decided to go along with what they said and they gave us a telephone number to call from a third-party to schedule a repair. They didn’t even have the decency to do it themselves.

We ordered a set of refrigerator/freezers. One of the doors arrived dented. They also sent us a trim kit that we never ordered. And charged us several hundred dollars for it. We tried to send it back. First they asked for pictures to prove we had it! Then they had the audacity to tell me I need to pay for shipping to send it back! And pay a 35% restocking fee! Such disgusting customer service! I will never go back there again.

I ordered a hood and a blower to vent my stove. First, the hood came with the wrong installation instructions. So then I had to call, be put on hold for 30 minutes, got disconnected. No one called me back. Had to start over again. Ended up googling to get instructions only to find out its missing parts cannot be installed. AJ Madison has acknowledged that but been two weeks and I am no further along except that I have a hole in my ceiling waiting to install the hood. In addition, the blower that was recommended should not have been recommended. I ordered a flush mounted ceiling hood, and one of the blowers recommended is an exterior wall mount. Not sure how that works in an attic.

It will take at least one month to get a product from this company. I should have read the reviews first. They don’t care about your experience after they receive your money, and neither does the company that they use for delivery. Buying new appliances, use Costco, Best Buy, Lowe’s, or Home Depot. With this company, you’re just a number and a transaction…nothing more…nothing less. Horrific experience!!

I ordered a washing machine from their website. Paid in full. Was told that product would be delivered April 23 between 1 PM and 5 PM. No delivery. I called them back to ask what the issue was. They told me Delivery had been rescheduled to 6 PM to 12 PM. No delivery. Call them back. Now no one knows where the washing machine is. No one knows when it will be delivered or what the problem is. I canceled the order and went with another vendor. Please, please, please be aware of this company.

Absolute garbage company - do not order from them. Website says part is in stock - 3 weeks later no part arrives. Emails go unresponded to. Customer service passes me around on the phone. "Oh it's in our warehouse, not sure why it hasn't shipped." Then the following week, 4 weeks after it was order, another guy tells me it's backordered and they have no ETA. This part is for a downdraft - holding up the entire kitchen install. Backorder would have been useful info at time of order.

I purchased and I'm making payments on a refrigerator that has yet to be delivered. Three delivery date/times and each time something has gone wrong. That's a lot of lost time on my part. Then add in the hours on the phone with customer service, who are quick to apologize, but they just don't have the power to do much about it. I'm out $1500+ in lost time, which makes the discount I got evaporate. If you're in CA, go with someone local or Costco. You'll be happy not to have to work with transcontinental shipping (which damaged the first refrigerator) or on Eastern time. All I want is to be able to back out of this purchase, but AJ Madison holds an 35% restocking fee/extortion over my head. In case someone from AJ Madison is reading this, my invoice number is ** and I'm still waiting your call.

UNETHICAL BUSINESS PRACTICES – USED PRODUCTS SOLD AS NEW. We ordered a freezer from AJ Madison and it was delivered in January. The freezer they delivered was damaged, so we requested that they replace the unit. They delivered a replacement freezer in January that was also damaged. The damaged freezer does not look like a factory finished product according to the product pictures posted online. The top of the freezer has a makeshift top on it that is visibly a repair. The freezer that was delivered is either a factory second that was sold as a brand-new unit, or a scratch & dent unit AJ Madison is selling as a new unit.

It's a shame they don't offer a 'no star' option as that would have been my honest review. Dryer was due to be delivered over a week ago - I have since spent that week chasing AJ Madison with various associates promising to call me back and failing to do so. On one occasion, they informed me the item was on a truck to dispatch - that was Thursday - I recorded my call where I made it clear if they didn't get back with a secured time slot, I wanted a refund on Friday, neither a call nor a refund was received. I spent close to 2 hours on the phone with them on Monday, where again they informed me the item was with the dispatch company and they would call me back - I refused and asked them to call the dispatch company while I was put on hold - they came back to admit the item was not with dispatch and could not be located.