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Reviewed Sept. 8, 2023
Dryer Issue upon delivery... Feb 2023. We purchased a speed Queen Washer and dryer. From the time we received it the dryer would shut off intermittently for no apparent reason. We called for service. After several MONTHS we got a person to show up. He writes in the service ticket.”FIRE HAZARD!” Left unplugged, do not use.
He suggested we immediately request a brand new replacement. Parts would not fix this appliance is what he told my wife. We call AJ Madison a few days later and they say it will not be covered! We were astonished, we requested a second inspection. Second repair person came and said he will order parts... that is the only way he can test it to see what is occurring. AJ Madison has been MIA.
Reviewed Aug. 31, 2023
Ordered a brand-new washer and dryer with delivery. The delivery drivers did not come on the scheduled date, so no one was home for the delivery. Left items at the front door unattended. Plus, both units were severely dented. The dryer was so damaged that it didn't work properly. Was told by AJ Madison there was nothing they could do. One of the worst experiences I've ever had with a company.
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Reviewed Aug. 30, 2023
Purchased a Bosch dishwasher [model SHX78B75UC/01] in April 2023. AJ Madison was unable to install it despite the fact that I had paid for the install, so I spent $500 for a plumber to complete the install. I have the manufacturer Warranty and paid for 5 years additional warranty. The Bosch stopped working two weeks ago (4 months after purchase). AJ Madison does not have its own service techs so that arranged for Bosch tech to come to repair. I have had two service appointments and no-one showed up - no phone call, nothing.
Updated review: Aug. 25, 2023
Ultimately got the delivery. What a drama!!
Original Review: Aug. 21, 2023
They promised to deliver in week but it never came on promised date. Then they asked for double the money for delivery which I negotiated and reduced it. But Nobody can give a satisfactory answer when the delivery will come. I will give an update when delivery comes. The person whom I spoke to when I ordered never called me back. NEVER BUY FROM THEM. They used to deliver in proper time in past. But not now.
Reviewed Aug. 21, 2023
We ordered a highly rated GE refrigerator from AJ Madison. They shipped and arranged installation in 11/2022. The refrigerator was supposed to be very quiet (according to Consumer Reports ) but it was very noisy. We called AJ Madison. They arranged service. Proved to be a damaged compressor- the service rep said it appeared to have been damaged in shipping. AJ Madison refused to refund or replace. They said we could take it up with GE. GE said we needed to take it up with AJ Madison. We spend literally hours on hold with AJ Madison. No action, and they stopped answering our calls.
We sent a detailed letter to AJ Madison, including Vice President Operations, Head of Customer Experience.. They didn't even do us the courtesy of replying. Ultimately the refrigerator was repaired. Still noisy, but at least it worked. We gave up, which appears to have been their goal. Now less than two years from purchase and the refrigerator doesn't work. Of course we are out of warranty. So we'll be repairing it on our dime. We have never had an experience like this with any major appliance. Our refrigerators typically don't need repair for 5-10 years (we have one in the garage that's 12 years, still humming, never serviced).
Summary: AJ Madison sold us a fridge with a damaged compressor. Their service department is abysmal. Wait times were forever. No response to a written complaint. And now we're out nearly $2000 for a refrigerator that's proving to be a chronic maintenance problem. DREADFUL.
Reviewed Aug. 11, 2023
The online ordering process was easy, the price was the lowest than any other retailer, and there was clear communication about delivery updates. The delivery drivers were very helpful and professional by removing the old range and unwrapping the new one. The product was delivered in perfect condition and we love the features of the range.
Reviewed Aug. 1, 2023
We ordered a washer/dryer. Took a MONTH to receive. The delivery guys don't place it in your house, they just left them on driveway, only to find out the cord doesn't come with it. I ordered a $70 cord and was charged $35 shipping. It's been a week and it's still not left the shop. :(
Reviewed July 28, 2023
AJ Madison assured me repeatedly that my delivery was coming, but delayed my delivery for almost a month from the order date. When the machines finally arrived, the dryer did not work. I was then told that a repair date was scheduled and that I would receive a repair date within 24-48 hours. I did not and when I called back learned that the head of customer service had NOT submitted my repair request. I was then told to wait another 2 days. The upshot is that I was without functional laundry machines for a month, so I had to use a coin laundry which took a lot of time out of my day. I also spent hours on the phone trying to get this straightened out. I had a terrible customer service experience with representatives making false promises and speaking over me on the phone, then placing me repeatedly on hold rather than addressing my concerns promptly and efficiently.
Reviewed July 17, 2023
Sounded good on the phone. But the service was terrible. Sales said they would put the stovetop in the truck that night. Not. 2 weeks later they put it on the truck. 4 weeks later I picked, the item up myself from the delivery service because the delivery person pressed the doorbell, and no one answered. I was in the back. A simple knock on the door would have sufficed, I have two dogs and I would have been immediately have been alerted. Finally, I managed to reach a manager and some resolution was approved.
Reviewed July 14, 2023
WOW - Like so many people here I had a horrible experience with delivery to my home in NC. I live out of town so needed to coordinate delivery which I did - then they did not show - that missed delivery cost me over $500 in travel - Tried to get resolution from customer service but they missed the mark - Stuff happens Ok, but it is how you deal with it that makes the difference and this company does not step up to address customer concerns. Stay away - buy local - or from a dealer you know you can count on when something goes wrong.
AJ Madison Company Information
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- AJ Madison
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