AJ Madison

AJ Madison and their contractors bungled this from the start. I thought I could not be more upset with the deplorable service. It was a nightmare from beginning to end. The only positive is that it is finally over and we got our money back — although our old appliances are now beat up. They’ve sent several customer-review notes asking for feedback on our experience. They’ve not published our response: It was a disaster.

In January we ordered a Fisher Paykel fridge from AJ Madison at Tysons in Virginia. When the fridge was delivered, the salesman had ordered the wrong handle style and hinge orientation (he assured me the hinge/handle was reversible). The installers let the salesman know the handle/hinge was not reversible. The fridge was installed (as we had no working fridge and the mistake was the salesman's). In addition to being unable to contact the salesman during the scheduling and installation process, the customer service person who we were told would resolve the issue has "disappeared" (despite my reaching out several times via e-mail) after assuring us 2 weeks ago that the problem would be resolved. We are very frustrated and unhappy.

If it were possible to give less than a 1 star review I would do so. This place is an utter nightmare (as I now realize based on their review score) but if this keeps anyone from giving them a penny it is worth the effort to write the review. I placed an order with Affirm as the payment option and paid the affirm initial charge. They then proceeded to bill my credit card for the full value of the order in addition to the Affirm payment.

I called to ask about a machine that is no longer produced. The one who answered the phone said that they do not make it any more, that they did not have any others that size and hung up! I guess they don't want or need my business.

I ordered 4 appliances from AJ Madison. Out of the four appliances three were damaged. But because I did not open and inspect all the appliances within a 48 hour window AJ Madison refused to replace or refund the damaged items. These were very expensive appliance and now they are worthless. I should have listened to my designer who told me not to buy from them as this is a common occurrence. Be cautious, you are not saving anything by buying from AJ Madison.

We went with AJ Madison because they had a washer/dryer model in stock and guaranteed 24 hour shipping for it. I called sales directly to confirm this. It did not ship for a week and we received no notice at all or an explanation for this delay. When it did arrive, it arrived with a bent facade but we were so desperate for our washer at this point, that we didn’t even mind. The installers were in a rush and once it was installed, it began to trip our outlet and breaker. The old washer never did this even just a day prior. The installers did not seem to care and insisted we sign. I asked them to test it first but they declined. We had an electrician come and replace the outlet and breaker but the washer still wouldn’t work.

Before ordering a freezer, I inquired and the salesman assured me that the installers would be able to install the door panel from my existing freezer. When the freezer was delivered, the installer told me that the salesman was wrong. So I refused delivery. AJ Madison charged me a restocking fee anyway. Customer service was unresponsive, so I disputed the charge on my Amex bill. To settle this matter, AJ Madison reduced the fee from 35% to 20%. But there should be no restocking fee when a vendor promises one thing, and then delivers something that does not fulfil their salesperson's promise. This company cares more about increasing its bottom line with exorbitant restocking fees than they do about customer satisfaction or fair business practices.

Rude customer service reps, delivery unreliable, was charged $500 restocking fee because after I paid for haul away and installation the refused because I have copper water line and I guess I should have known that. They wanted me to also pay a plumber to come and disconnect line and leave the fridge here in the meantime. I now understand why their reviews are so negative.

GE Profile Range was delivered as a Damaged Product & Missing Parts, Refused Return or prompt repair. Screws missing that secure oven heating element. No Oven racks came with the unit. Dent in the metal of the pullout drawer. Leveling screw on one corner damaged and nonfunctional.

Short story: DO NOT ORDER FROM THESE PEOPLE. SAVE YOURSELF THE TROUBLE. Go with Lowe's, Home Depot or Best Buy. The amount of money you “save” you will pay it somehow… not worth it. All reviews are the same thing. And if you cancel they charge 35% of restock fee, which rounds in the thousands… DON'T ORDER. DON'T ORDER. DON'T ORDER…