AJ Madison Reviews

We bought a refrigerator and a freezer from AJ Madison. The products were dumped in our kitchen 2 months later, never installed. We bought "white glove installation" but AM Trucking (the delivery and installation company) refused to install because they can't find some screws. 3 and a half months later we are still looking at two pieces of uninstalled junk in the kitchen. AM Trucking blames AJ Madison for being clueless. AJ Madison CS is hard to reach via phone or email. I have wasted countless hours chasing Sales, customer service, delivery but NOBODY AT AJ MADISON CARES.

This is one of those cases where I should have looked at the reviews before purchasing. This company is a joke. We ordered a Miele dishwasher at the end of May. It took about a month for them to ship the unit. The dishwasher came with a separate front panel. During their first installation visit, they didn't bring the front panel, so they couldn't complete the installation. They left the unit in my kitchen.

My experience with AJ Madison has been extremely disappointing. I purchased a stove that has never worked properly, and after months of dealing with service appointments, the issue is still not resolved. To make matters worse, the appliance was scratched during the repair process. I repeatedly requested that AJ Madison pick up the defective stove, but nothing was done. Now I am being told that I may be responsible for the full purchase price of an appliance that is still broken and damaged. I find this completely unacceptable.

Shipped a Fell Off The Truck Concealed Damaged $2,000 Dishwasher. We only found out it leaked from a damaged Steel Seam after the installation. The installation was months after the delivery. AJ Madison Policy for returns is 15 days. (I needed to test all the appliances purchased within 15 days without a completed kitchen.) Impossible. The warranty was voided by Eastern Marketing the Service Center for Bertazzoni. Because of physical damage. Eastern Marketing is the Distributor who Refused to accept responsibility Coincidentally for shipping a concealed damage appliance. Esther Senior Manager Refused to call me back and except responsibility.

Ordered an appliance through AJ Madison — a nightmare from start to finish. The item sat in a local warehouse for weeks with no contact. I had to chase both AJ Madison and their delivery company AM Home Delivery myself to get any movement. We were then hit with a $600 small truck fee. When delivery finally happened, the installers couldn't figure out how to turn off the water valve under the sink, misidentified an air intake joint as a corroded copper line, and refused to install the dishwasher or remove the old one. I ended up installing it and hauling away the old unit myself. I spent hours on the phone and email just to receive something I paid for. Avoid this company.

I purchased an LG ThinQ washer/dryer ventless tower from them three years ago. The installer did not properly hook up the dryer. Unbeknownst to me, the unit was leaking water for years, which caused over $5,000 of damage to my building. They refused to support us in any way, even though we shared video of how the unit was hooked up and how they didn't even bring all the parts to properly install the product. Their customer service was nonsensical, and I would never buy from them again.

The customer service is horrible. They don't answer their phone and when you finally get someone they give you a runaround. Dealing with them via email and they make you jump through hoops and at the end of the day it's just to charge a 35 percent restocking fee even on an item that was not even take out of the box. They are nothing more than an aggregator. Stay away at all cost. They are a sham.

After one terrible experience regarding a stove that they would not return without a sizable ridiculous restocking fee. We bought an air conditioner. When it arrived we had our Super plugged into test it and it kept shutting off. Would not work right out of the box. Well, AJ Madison does not accept return returns on air conditioners even if it is brand new and in the box. They said they would send somebody out to fix it! Doesn’t that make the air conditioner refurbished? Anyway we decided to go along with what they said and they gave us a telephone number to call from a third-party to schedule a repair. They didn’t even have the decency to do it themselves.

We ordered a set of refrigerator/freezers. One of the doors arrived dented. They also sent us a trim kit that we never ordered. And charged us several hundred dollars for it. We tried to send it back. First they asked for pictures to prove we had it! Then they had the audacity to tell me I need to pay for shipping to send it back! And pay a 35% restocking fee! Such disgusting customer service! I will never go back there again.

I ordered a hood and a blower to vent my stove. First, the hood came with the wrong installation instructions. So then I had to call, be put on hold for 30 minutes, got disconnected. No one called me back. Had to start over again. Ended up googling to get instructions only to find out its missing parts cannot be installed. AJ Madison has acknowledged that but been two weeks and I am no further along except that I have a hole in my ceiling waiting to install the hood. In addition, the blower that was recommended should not have been recommended. I ordered a flush mounted ceiling hood, and one of the blowers recommended is an exterior wall mount. Not sure how that works in an attic.

It will take at least one month to get a product from this company. I should have read the reviews first. They don’t care about your experience after they receive your money, and neither does the company that they use for delivery. Buying new appliances, use Costco, Best Buy, Lowe’s, or Home Depot. With this company, you’re just a number and a transaction…nothing more…nothing less. Horrific experience!!

I ordered a washing machine from their website. Paid in full. Was told that product would be delivered April 23 between 1 PM and 5 PM. No delivery. I called them back to ask what the issue was. They told me Delivery had been rescheduled to 6 PM to 12 PM. No delivery. Call them back. Now no one knows where the washing machine is. No one knows when it will be delivered or what the problem is. I canceled the order and went with another vendor. Please, please, please be aware of this company.

Absolute garbage company - do not order from them. Website says part is in stock - 3 weeks later no part arrives. Emails go unresponded to. Customer service passes me around on the phone. "Oh it's in our warehouse, not sure why it hasn't shipped." Then the following week, 4 weeks after it was order, another guy tells me it's backordered and they have no ETA. This part is for a downdraft - holding up the entire kitchen install. Backorder would have been useful info at time of order.

I purchased and I'm making payments on a refrigerator that has yet to be delivered. Three delivery date/times and each time something has gone wrong. That's a lot of lost time on my part. Then add in the hours on the phone with customer service, who are quick to apologize, but they just don't have the power to do much about it. I'm out $1500+ in lost time, which makes the discount I got evaporate. If you're in CA, go with someone local or Costco. You'll be happy not to have to work with transcontinental shipping (which damaged the first refrigerator) or on Eastern time. All I want is to be able to back out of this purchase, but AJ Madison holds an 35% restocking fee/extortion over my head. In case someone from AJ Madison is reading this, my invoice number is ** and I'm still waiting your call.

UNETHICAL BUSINESS PRACTICES – USED PRODUCTS SOLD AS NEW. We ordered a freezer from AJ Madison and it was delivered in January. The freezer they delivered was damaged, so we requested that they replace the unit. They delivered a replacement freezer in January that was also damaged. The damaged freezer does not look like a factory finished product according to the product pictures posted online. The top of the freezer has a makeshift top on it that is visibly a repair. The freezer that was delivered is either a factory second that was sold as a brand-new unit, or a scratch & dent unit AJ Madison is selling as a new unit.

It's a shame they don't offer a 'no star' option as that would have been my honest review. Dryer was due to be delivered over a week ago - I have since spent that week chasing AJ Madison with various associates promising to call me back and failing to do so. On one occasion, they informed me the item was on a truck to dispatch - that was Thursday - I recorded my call where I made it clear if they didn't get back with a secured time slot, I wanted a refund on Friday, neither a call nor a refund was received. I spent close to 2 hours on the phone with them on Monday, where again they informed me the item was with the dispatch company and they would call me back - I refused and asked them to call the dispatch company while I was put on hold - they came back to admit the item was not with dispatch and could not be located.

Salesman would could not give us delivery price or installation price. He said delivery would start at $600 but could be more after the inspect where the refrigerator would go. Same with installation price. We went to P.C. Richard. They offer FREE delivery. $139.00 installation plus $50 to remove old appliance. P.C. Richard is above board and transparent. Plus they will match any price. AJ Madison is a shady operation.

I have had the worst possible experience with AJMadison. Very poor communication about delivery. It took a long time to get the washer and dryer. When they eventually delivered the washer was defective so they took it back. And it took another 10 days to bring another one. But the absolutely worst aspect was that they did the installation wrong, water drained through the wall, and that almost caused damage to my condo and condos in two floors below mine. How can an appliance company install the washer wrong causing serious damage to property??

I was asked to mention reps by name, those reps are Grace and Jessica. AJ Madison customer service was great, pre-delivery. Post-Delivery, they disappear. One of the two appliances I ordered did not function out of the box as it should have. The issue is the igniter on the dryer, which is impossible to diagnose while the delivery guys are there. AJ Madison will only help if you refuse delivery and detect issues upon delivery. Nearly impossible when it's an internal part like an igniter. So, AJ Madison was unable to help, they turfed me to Speed Queen. Contact info provided by AJ Madison leads to a voice prompt only, no human, no support. So an internal problem with the machine that was undetectable at delivery is now an immediate cost to get a $1000+ laundry machine functioning. I'd stay away from AJ Madison, and Speed Queen based on this customer service experience.

Chelsey was extremely unprofessional during my interaction. She came across as rude, condescending, and had a very dismissive tone throughout the conversation. Her demeanor was not what I would expect from someone working in customer service. Based on this experience, it may be more appropriate for her to work in a role that does not require direct interaction with customers.

JUST DO NOT TO DO IT... all they are is a rip off...Ordered a washer which was a good price $500.00, added another $350 for shipping and taking away the older washer....Missed the very by 5 minutes.. Want us to pay $125.oo for re-shipping. After reading the reviews, I do not want them in my house. Restocking fee or $125.00, either way I am screwed. So while the owner is riding around on jets drinking champagne his customer service people are making and talking the talk.. I wish I had read the reviews first..

Rebate bait and switch. AJ Madison claimed to have a $200 rebate. Received delivery. Now I see it's $200 off "installation only". I told them specifically that I did not want a installation. I called back the rebate number and got the usual run-around. I am calling the MA Governor's office now to complain.

Unfortunately would NOT Recommend AJ Madison for purchasing an appliance. We purchased a new, top of the line Bosch dishwasher...paid for an installation kit that was incorrect. I reached out regarding refund, no-response. Also, dishwasher goes out 13 months after purchase...no help...told to call Bosch. Wish I would have purchased from the local Lowe's or Best Buy...such better service...

Just bought a commercial washing machine from them, VERY BAD EXPERIENCE, never buy from them, they take money for installation, & refuse service under some reason & leave you stranded.

The customer support for AJ Madison has no power over their delivery company! My new refrigerator was literally only 40 miles from my house in the shipping company warehouse and they were no help at getting it shipped. It took them over a week and a half before it was delivered. We were using an ice chest that whole time. Delivery was awful as well. No set up. They just left it in the kitchen. They didn’t speak English and then they left all the boxes at the end of the drive. We told them to take it then they left all one guy spoke up and said I signed something acknowledging they were leaving it.