Plesser's Reviews

Had the absolute WORST experience with Plesser's. Please beware. After ordering thousands of dollars of GE & Frigidaire appliances including washer/dryer, range/oven, refrigerator, dishwasher, and microwave I received my order in two batches from each manufacturer. The least expensive item was a $220 under cabinet mount microwave which arrived heavily damaged as seen in the photo. I contacted Plesser's and they gave me information on how to pull off the serial number label and send it back to them via certified mail. While on the phone, the customer service person said "Unfortunately we do not have that unit showing as available so you'll need to order it elsewhere." Slightly annoying, but whatever. I did that.

I recently bought a Bloomberg refrigerator. It was pricey, but I believe Adam (sales person) gave me a fair deal. When it was delivered & unboxed, I noticed a significant dent on the lower left side in the rear, yet the box showed no sign of damage. Also, while removing the old refrigerator, the men scraped paint off a wall in the stairway. I reported this to the sales person with photos who then registered an official complaint with customer service. 2 days later, not having heard from them, I called.

I would absolutely and unequivocally NEVER buy from these people (if you're not local). I purchased a dishwasher, fridge, cooktop and wall oven on February 15, 2026. Everything I ordered was in stock. It is April 21, 2026, and after 3 "deliveries" the oven is delivered, the fridge was delivered damaged (I'm still waiting for the replacement that was also in stock at the time the damaged one was delivered) and a dishwasher that no one was able to find on the first "delivery" has been delivered. My fridge and cooktop - according to their own tracking - say they are in the warehouse in my state but no one will call me to get them delivered.

I recently purchased an LG refrigerator from Plesser's. From placing the order with Adam in Sales, through Delivery, it was a Great Experience. I have purchased appliances from Plesser's in the past and have always had good results. I will purchase again in the future with confidence. Thank You.

Excellent experience... Dealt with Adam **... VERY nice young man and VERY helpful... Highly recommend him as an agent!

I did learn one thing. When it comes to appliances you should always buy local. I didn't get the stove I wanted. Call to see if I could change it. The fee was going to be over 300 restock fee and over 200 shipping so my advise to people is definitely buy local. It is far cheaper in a long run.

Plesser's had the best price and free shipping on an LG induction cooktop. I didn't open the box until a few days after it arrived, only to find the glass top was damaged. I contacted the shipping company, but didn't hear back. After a couple of days, I reached out to Plesser's customer service for assistance. Nyra ** at Plesser's was exceptional. Nyra arranged for an LG technician to replace the glass at our house. Thank you.

I recently purchased a 48" Viking range for one of our fire stations in Florida, and I couldn't be more pleased with the experience. I worked with Lynsey ** in the sales department, who assisted me with the purchase. Since I did not have an account or tax ID set up in their system, Lyndsey stepped in and guided me through the entire process. Lyndsey was extremely friendly, professional, and knowledgeable. I truly appreciate the excellent service that she provided and I will definitely shop here again. I highly recommend Plesser's Appliance for the quality of their products and outstanding service.

Meghan was a pleasure to work with. She took the time to explain what I needed with a kitchen remodel that included a new range/dual oven, range hood insert, microwave drawer and wine fridge. She found the best promotional pricing that would fit my needs and made the buying process simple and painless.

We need a new dishwasher and I called Meghan at Plessers Appliance for some recommendations. They had been recommended by good friends of ours. We were not disappointed with the customer service we received. We got honest advice on various features for our dishwasher and ordered on the spot. We also asked for and got options for a new stove within an hour of our request. Meghan rocks!

Penny S: I’ve been drifting away from large chain stores, with apathetic, unknowledgeable sales reps. I googled a lot, and came upon Plessers. A representative, “Eugene” picked up, and I was amazed and relieved! His tone was pleasant, personable, and sincere. He had strong knowledge of their refrigerators and took all the time I needed for questions, clarifications, and discussion. I now have the fridge [LG] for almost 2 months, and so far, it works great. I realize now, that refrigerators are a big money investment, and buying one framed in dignity and positivity is important to me. I appreciate Plessers Company for their quality merchandise, prompt and friendly delivery system, and staff caliber. And I commend Eugene for his expertise, passionate knowledge, and for seeing me through every step of the way. I, personally, would recommend Plessers Appliances to family, friends, and anyone. Good luck!

We took a leap of faith and decided to do business with PLESSERS because they had the Wolf Speed oven that we had been looking for, on their website. Turned out it was a “seconds“ unit. It was discounted, but was “like new“ according to the salesperson, Adam **. Adam assured us that there would be no problem with the item and if there was we would be able to return it. It was very pleasant and easy to deal with, until it was a problem. Like many less than ethical companies, plus was happy to take our money at the point of sale, but when we had issues with delivery, and when I had a question about why I was charged for an extended warranty that I never approved or asked for, or was asked about by Adam they completely ghosted me! I’ve left emails voicemails. They have not been returned. This is not an ethical company. Ironically, the motto of the company was to treat the customer with respect. We did not find this at all.

Adam was extremely helpful and made the entire purchase so easy, inexpensive and speedy delivery—all the way to pittsburgh, pa area. I have bought several other items from the store and Adam was very pleasant and looked up our other purchases and helped us make the right decision and we will get our purchase in only 4 days.

I purchased a microwave from these folks and before purchasing, I spoke with customer service about the microwave to ensure it would fit. The salesperson told me to purchase a bump out kit "just in case" and if I didn't need it, I could return it. After waiting 4 months for this back-ordered item, it arrived and I didn't need the bump out kit. I called Plesser's and was told "accessories are not returnable." They did not honor what they told me and I had to incur the cost of the item that they convinced me to buy with the promise that I could return it if not needed. I was basically tricked into spending money that I otherwise would not have spent. I would avoid this retailer.

I am a single female on Long Island. And I mention that because I chose to shop at a small family run shop like Plesser's in order to get better service than a large box store and hopefully to trust that the shop is doing the behind the scenes investigation to offer appliances that are trusted to last. In Feb of 2022, I bought an LG refrigerator all in for $2100. I had also bought my dishwasher at the same time, and last month bought a washer/dryer set. Well last week, the compressor died in it.

Ripped me off. Agreed to one price and then charged me another. Manager refused to speak to me about it. Also charged a fortune for their gold glove delivery and did not do most of the things listed in that delivery!

I am a repeat customer, so I obviously like and approve of Plesser's business model. Upon purchasing a new Maytag Dryer after my 10-year old dryer died, I received a phone call confirming my selection, and providing the shipping date. I also received email confirmation. As with my prior purchases, I have received excellent communication. I should receive my new dryer in a few days, when it will be unpacked and sat in place by the delivery folks. Once again, nothing but a positive experience with Plesser's.

I purchased a KitchenAid wall oven through Plesser’s Appliance. Due to manufacturing timeline, it took about 8 months before I received the product. The initial one was damaged and had to be replaced. Nyra **, my customer support associate, guided me and facilitated me getting a replacement in no time flat. I had no issue whatsoever with the new unit thanks to Nyra. I highly recommend going thru Plesser’s if you have a need for any appliance.

Few of us have time to spare, especially when overseeing a renovation. Working by phone with Jen ** to find a replacement dishwasher was a breeze. She was professional, knowledgeable and easy to do business with.

An appliance purchase is a collaboration between the customer and the sales person/customer service persons. This is clearly evident at Plessers. Mr. Peter ** is a knowledgeable and highly professional sales agent. I have purchased appliances from Plessers before and continue to be impressed and grateful for their business acumen.

Great experience with Plesser's Appliances! John ** was the Sales Associate that helped me and was very knowledgeable. The exact model of Bosch dishwasher I was looking for was out of stock everywhere I looked. John did not stop when he noted they did not have any in stock of that particular Bosch dishwasher either, but rather narrowed down a model option that was exactly what I was looking for minus a very small difference (inconsequential - split utensil basket) that did not affect the performance of the dishwasher. First time ordering a dishwasher to be delivered 4 states away, so I was a little nervous, but the appliance was delivered safely / damage-free and within 12 days of ordering. Definitely will order through them again in the future!

After waiting 10 months for a dishwasher from another appliance store and receiving the item crushed in on one side (ah, no, not taking that) we scoured the web for an alternative company. Plessers was the only company that had my model in stock for immediate delivery. I wish I had found them first! A big shout out to Jennifer ** the sales associate working on Thanksgiving Eve who made the purchase a breeze! She was cheerful and professional and a pleasure to work with.

Plesser's had the discontinued range we had been looking for everywhere and couldn't find at any other location that shipped nationwide. We'd ordered one at another large online appliance retailer almost a year ago and we're still waiting to have it shipped to us, and despite checking in periodically we were not notified that the item had been discontinued. Ordering from Plesser's was straightforward and simple - thank you so much Daran for your friendly and prompt assistance! Next time I will look here first!

Emily D was outstanding. She was very knowledgeable and patient through process. Gave truthful ideas that helped my wife to make a quick decision. Product specs made decision easy to make. I would highly recommend Emily D to anyone that needs buy appliances.

Plessers delivered for us and found a hard-to-get Bosch refrigerator at a great price—$150 less than anywhere else! Jennifer provided amazing customer service. She was fast, efficient and very helpful. I would definitely recommend Plessers!

My wife and I were referred to pleasers for new fridge and stove. We met with Eric **. He was great, not pushy at all. Listened to our needs and that is what he focused on. I would recommend him to anyone needing appliances.

A couple of months ago I started looking for a refrigerator that had very specific requirements as to size, color and other attributes. After much research, I found the refrigerator that met my needs. No other one would do. So I started calling around: Big Box hardware stores, local appliance stores and soon, any possible lead on the internet. With no luck. Making one last ditch effort I called the last place on my list: Plessers Appliances, BBQs and TVs, etc. I expected to hear another NO. But Jennifer **, Inside Sales Associate, said, 'I'll look around and call you back'. And she did, within the hour. And she found one! She arranged the sale and transportation from NY to NC! Who gives that kind of service these days!?! Well, Jennifer does. Thank You So Very Much!! I am so happy. Monica G.

We met with Emily D. She was so knowledgeable and patient with me. Helping me to choose new appliances for my new home. She gave pros and cons and never steered me. I found myself asking what she would do for her home. She had wonderful insights that I never considered. If you are shopping, go to Plessers and see Emily D!

I would definitely use Plessers again because of our experience with Robert **! We are new to ordering from Plessers. When we walked in, he greeted us and knew exactly the type of double wall oven we needed because it was being replaced by a much older model. The specifications made what we ordered a challenge.

I have purchased from Plessers for many years and have always been extremely satisfied. Yesterday, I was reminded why I keep going back. Eugene ** worked with me for some time to put together the ideal appliance package for a new home we are building. Great savings and a very responsive and responsible company!

Plesser's Agent John ** was very helpful is our selection. We have a delivery deferral needed for our new home and John indicated that would be no problem. He simply indicated to keep him updated with the expected date of delivery and it would be coordinated accordingly. Great Customer Service!

Our microwave on our GE combo oven microwave gave up after 30 years. Jennifer was very helpful and patient in looking up possible replacements. She found one IN STOCK, when others all were back-ordered. She worked with us on delivery dates which was key since we were unavailable for a couple of weeks. Her efforts to coordinate everything were exceptional, and we truly appreciated it. Thank you!!

When I contact Daran ** at Plessers Appliance, he always returns my call or email promptly and efficiently provides quotes and eta while maintaining a professional manner and friendly tone. Delivery provides notification and is very reasonable although I am on the west coast and he is on the east coast! Highly recommended.

I haven't had a chance to test the appliances we purchased but I must give a great big thank you to our "super salesperson" EMILY. In a matter of minutes, she was able to find the exact appliances we wanted. She was courteous and knowledgeable (unlike experiences we've had with other retailers). There was no pressure but Emily listened to our needs. Consequently, we purchased all our kitchen appliances...GE as requested and I will be happy to review them at a later date. Thanks Emily...keep up the good work!!!!

Great product, friendly sales team and very helpful. Great prices. I ordered a Maytag Microwave pickup next day, they even loaded it into my car. This product was not in the store I go to so they had it delivered the next day for pickup.