Babylon, NYConsumerAffairs Unaccredited Brand
Plesser's appliance is a family owned business that was founded in 1919. One of the nations oldest appliance and electronics retailers. We pride ourselves on our excellent reputation in the industry.
We offer the best in prices and service. "Its always lesser at Plesser," is our motto. Feel free to call us 7 days a week with any appliance questions you may have. We offer nationwide shipping on most major brands of appliances.
Our TV encountered a problem whereby we had no sound but totally black screen. I contacted Plesser's to ask their advice since I was 1 month past the warranty. Joline **, Customer Service Mgr of Plesser's suggested I call Samsung & explain the issue to them. Samsung provided me a one time repair - which was done. Throughout the time of contacting Samsung and the authorized repair service & subsequently repair - Ms. **stayed in contact to ensure everything was taken care of. Plesser's stood behind their product and was willing to further accommodate me if Samsung didn't. Plesser's definitely went beyond the usual Customer Service and would highly recommend them.
Was having difficulty finding the right size/style of refrigerator at a reasonable price and ran across Plessers.com. I did a BUNCH of research on them and decided that this was the place to do business with. When I called, I spoke with Jennifer ** and she was simply AWESOME! I HIGHLY recommend turning to them for great service, a wide selection and prices that I couldn't find anywhere else. Getting to work with Jennifer was an added bonus! Highly Recommended!
I contacted Plessers Appliances when I had difficulty finding a refrigerator I wanted in white. Gene, the manager, was able to immediately search his inventory and found he had just one in stock. He offered to put a "hold" on it while I continued to try to find one in my local area (CA). He explained he could only hold it until 4 p.m. I was unable to get back to him by that time but called first thing the next morning. The refrigerator was still available and he was able to give me the price and terms of a sale that had ended the previous day. Gene was incredibly helpful and very knowledgeable. I truly appreciated his insights and advice.
A wonderful experience, Steve knew the product we wanted and gave us the best price we have seen. It's nice to feel like not everything is a big issue. The feel of dealing with your local merchant, it's the way it should be! Steve was great and so was the price and experience. Thank you.
Steve at Plessers helped me find the best dishwasher for my needs and offered me the best price I could find after shopping around at all the major retailers. My shopping experience was fast and easy with no bargaining at all. The first price offered was the best price anywhere. I will definitely be making another purchase with Steve from Plessers in the future.
- 1,052,539 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Joe ** at Plessers was wonderful. He took time to explain the differences and similarities of the products we were considering to help us make the best decision for our home. We visited the store several times and we're very happy with the service every time. I highly recommend Plessers for appliances! Great prices too! I did a lot of price shopping and Plessers was the best.
Joe at Plessers helped us with our washer/dryer purchase. We quickly went through what we wanted and Joe helped Ian pick out the right model for our family. Delivery set up and rebates in hand! Thank you for the great service.
I originally ordered a new stove from Plessers on 1/9/18. I had a good experience initially with the sales rep. However actually getting the product was easily the worst consumer experience I’ve dealt with. Plessers uses a HORRIBLE shipping company - AM Home Delivery for its national deliveries. So if you live outside NY, don’t bother because it’ll take 6-8 weeks before you ever see your product - if you even do get it (I never did). I’d prefer they charge a shipping cost just to make sure it’s shipped by a reliable logistics company. Also, the whole “no sales tax marketing gimmick”, it’s just deferred sales tax you’re supposed to report on your personal taxes. Do yourself a favor and order from a reliable company who can handle delivering nationwide - because this was clearly an impossible task for Plessers.
I just finished ordering all my kitchen and laundry appliances from Plessers and used the best ever sales associate Barry **. Plessers sells great products and I fully trust them partially because of past experiences but mostly because of Barry. He is professional, knowledgeable about the products and manufactures, kind, patient and HELPFUL. I would recommend you buy your products from Plessers and always ask for BARRY **!
We have dealt with Stephen ** at Plessers Appliances on numerous occasions. We are a Florida based Building Contractor and have ordered several sets of appliances for new custom homes as well as remodeling projects. From day one, I have been very impressed with Stephen and his dedication to outstanding customer service. He is always very knowledgeable, helpful and professional. We will continue to use Plessers due to Stephen and have referred several individuals and other contractors to him.
I spoke with several people at Plessers, and each person with helpful, pleasant, and patient in answering my questions. I have already started recommending them to friends, and will do business with them in the future.
I called Plessers Appliances and I spoke with Jennifer **. She was great very helpful. She knew her stuff and made me feel like I was an important customer even before I was a customer. I owned a wholesale business for 40 years and I would have loved to have a person like her working for me. I bought from Plessers because of her. She's a keeper.
I purchased a Samsung refrigerator from Plessers Appliances. Although I was somewhat apprehensive about purchasing a major appliance from a company I had not done business with previously, they had the best price and were helpful with my initial inquiries. The refrigerator arrived with dings all over the stainless steel doors. We reached out to Alicia from Plessers. She asked for images to confirm the location of the damage which we sent right away. Alicia took charge! Ordered the replacements, called once she received them and inspected them, called again to make sure they arrived in mint condition. Installation was set up and happened quickly and without incident, and was followed by an additional call to be sure all went well. As a business owner that relies on my people to keep our clients coming back, Alicia is a champ. Thanks to Plessers and Samsung. The refrigerator is amazing.
This is the second time, over a seven-year time period, I've dealt with Plessers Appliances, and have found both times were congenial, competent and non-stressful. We ordered appliances to be delivered cross-country to a rural area in N. CA. Last time we bought a dishwasher and refrigerator, and were able to schedule the delivery without a hitch. Yesterday, I talked with a Gene **, discussing the purchase of a Samsung gas cooktop. He was knowledgeable about the product, and when I called in the next day to purchase it, was helpful in how to coordinate the delivery of the cooktop. For being such a long distance arrangement, Plessers employees, like Gene, make the entire experience seamless and pleasant.
I live in North Carolina and was skeptical about ordering a Frigidaire range online. Plessers had a price that beat everyone else by a few hundred dollars PLUS FREE shipping and a 10 year parts warranty. So, I thought I’d try. Everything went well. Jennifer from Plessers was very pleasant to deal with, very helpful and professional. I had a problem with a gift card I was using and Jennifer was very patient and helpful In having it corrected. A couple of days later I received a call from their distribution contact to confirm it was being shipped 3 days later.
I understand a couple of carriers may be involved in shipping it from New York to North Carolina. I expected it to take a while. The range arrived 9 days after I ordered it! Not a bad delivery time for a major appliance to be delivered. The carriers were excellent. Very pleasant and patient as we inspected it. Thanks to Plessers for such a fine job. I would not hesitate to use them again.
First let me say that this is the first review I have ever written. I was so impressed with the ease of the ordering process and the helpfulness of the salesman (John). I have never placed such a large order over the phone especially with a business that is out-of-state. John answered all of my questions, placed my order, and promptly emailed me a copy of my transaction. I would definitely recommend Plessers to anyone.
Plessers is a great place for all your appliance needs. Great Prices, warranties, and shipping. From now on, my go to, first choice! Eugene ** was very knowledgeable, very helpful, very friendly. Thanks Gene.
Eugene was the person that I had the pleasure of dealing with at Plesser's. I had seen reviews online and was in need of a washing machine. Amazon was my first choice but they did not offer the washer I was interested in. Eugene set me up with no sales tax which I would have had to pay if I chose a local vendor and free shipping which I would not have had with my local vendor as well. Eugene had answers for every question that I had and offered solutions for warranties - what a pleasure dealing with someone that knew their job and showed professionalism. He made me confident that I had made the right choice in choosing Plesser's for my purchase. I look forward to the delivery!! Thanks Eugene!
I've never had such great service since long time and never knew it exists. I placed an order with Stephen a sales rep online and I was told that one of my items is on back order till end of December. Early January, I followed up with him about the delay and he told me that the item wasn't received yet from the manufacturer. As a resolution, he offered me an upgrade my kitchen set from stainless steel to Black stainless for free which would have cost me 400$ extra.
My family needed a new refrigerator... I found this store online. Called the toll-free number and got a sales agent whose name is Barry. I knew exactly what I wanted. Barry informed me the product was to be shipped from the east coast. To be honest because I live in Los Angeles I was a bit skeptical. Now that I have received the refrigerator I cannot praise the company enough. I was told the company has been in business for about 100 years. It really shows in the professional service. My experience was really very awesome. Cannot thank you guys enough. The price was unbelievable and unbeatable. Thank you guys for the great experience. My next major appliance purchase will again be with you guys!!!
Although I have not completed the process and received my items yet, I was thoroughly impressed and satisfied with Gene who processed my order. He was also very helpful in getting back to me after I requested my cooktop be delivered before my countertop was installed.
I cannot say enough good things about Plessers, and particularly sales associate Steve **. We began shopping for major appliances in the Los Angeles area, where we live, and had horrible experiences with sales associates not getting back to us, being too busy or simply not being knowledgeable enough. Then, I searched around online and discovered that Plessers not only had the best prices, but also offered no tax and free shipping. Given the number of appliances we needed for our new kitchen, this added up to considerable savings.
But that's not all... when I called to try and decide which appliances would be best for us, Steve took his time answering all our questions, made excellent recommendations, and found us the best possible rebates as well. In the weeks since, he has also been quick to respond to any questions or concerns that came up. He has consistently gone above and beyond. We will definitely be calling Steve at Plessers whenever we're in the market for new appliances again in the future, and recommend him to everyone we know.
Bought all our new appliances for our new Home from Plessers. They rock! We had a few issues with Whirlpool, but Dominique ** was so professional and worked so hard to get thing right. Thank you Dominique for your wonderful customer service. Also, thanks Gene internet sales manager for a great job too!
We purchased a number of Samsung products from Plessers for our new kitchen. We unfortunately encountered an issue with the range we purchased. Laury ** was assigned to us as our customer service rep. She was outstanding in all aspects and instrumental in resolving the issue. Her manner, diligence, and effort were outstanding. We have subsequently been able to swap out the improperly functioning range for a new one. Having Laury as our advocate was a feather in Plessers' cap.
My salesperson was Stephen, I just ordered my stove and dishwasher and he help me find the best appliances for my home, he was patient and very understanding with my needs. Told me all the rebates that went with my order and got me the best price he could. My hats off to Steve.
I had the pleasure of speaking with John to order a Samsung refrigerator. He was very knowledgeable about the refrigerator and the pricing landscape of other companies. He explained to me the process of delivery as well as their promotion of gold delivery service mail-in rebate. John was very pleasant and very professional to talk to. I did not feel pressured into buying anything but decided to go with Plessers Appliance instead of other companies due to the amazing customer service from John.
My salesperson was Maynard **. He handled my purchase efficiently and with grace and humor. I haven't received my order yet, but if my experience with Maynard is any indication, then I'm sure I will be pleased. The price was competitive and I would recommend Plessers to any and all.
I have just placed my order (COOKTOP) and cannot say enough about the salesperson Barry with regard to his courteous manner and knowledge. He called back every time I had questions regarding my order. He is a credit to the company and a pleasure to do business with.
Company resolved my issue completely.
So I was told to buy the 24" "built-in" Bosch microwave for my 24" cabinet (in amongst my $10,750 order) and when it arrived it is not a "built-in" microwave and it does not fit in my 24" cabinet. Straightforward I guessed as they'd replace it with one that did. Well not quite. They want a 25% restocking fee ($141.25) and a shipping fee back to New York ($175.00) and they recommend I'd be better selling it online! The cheek. It was their mistake in the first place! Any savings I thought I'd made going with Plessers are straight out the window. Check the small print and avoid this company.
While I have not yet received my order, Jennifer was very helpful. She answered all my questions and helped me through the ordering process. Very pleased with the experience, and I will be happy to add to this review after my order arrives.
Plessers Appliances Company Information
- Company Name:
- Plessers Appliances
- Company Type:
- Year Founded:
- 6 East Main Street
- Postal Code:
- United States
- (844) 906-0470
- (631) 321-2946