Pacific Sales Reviews

Where do I even start? The number of problems and complaints is staggering at this point. This complaint is both with Pacific Sales (owned by Best Buy) and fridge manufacturer Miele. Both companies have behaved abysmally.
The *short* version of the complaint (I could go on for pages!) is that I discovered a problem and requested a return for an extremely expensive built-in refrigerator weeks before the return deadline, *pending investigation* on why it didn’t match what I saw in the Miele showroom, because no one knew why it didn’t match. I was very clear that this would be a return if the problem could not be fixed, and the store led me on for weeks and then months that a return would be fine, once we figured out what the problem was.

We were impressed with Pacific Sales in Temecula right from the start. Not only do they have floor models available of just about everything there is, their associates are also top-notch. Alyssa, the sales associate we spent the majority of our time with, was extremely helpful and informative. She was friendly, professional, & efficient while never pushy. We appreciated the store's wide selection of floor models (and their reasonable prices) and Alyssa's knowledge so much, we decided to get all our new condo's appliances on that one trip. Two other associates went above & beyond too. Janette assisted with our financing and couldn't have been more patient or helpful as we went through the process.

🚫 Worst Customer Experience Ever – BEWARE of Pacific Kitchen & Home / Best Buy 🚫. I recently spent over $30,000 at Pacific Kitchen & Home (Owned by Best Buy) on appliances for a full kitchen remodel. You’d think that kind of investment would come with at least decent service. Think again. When the appliances were delivered, we specifically asked the Best Buy delivery team if we needed to inspect everything immediately, since installation wouldn’t happen for a few weeks. Their exact words? “No worries, you don’t need to inspect them now. If anything is wrong later, Best Buy will take care of it.” That turned out to be a complete lie.

Paul K. at the Pacific Sales store in Pasadena was super helpful in assisting us in finding just the right vanity faucet for our newly remodeled bathroom. We needed a faucet which complemented our new more modern looking vanity as well as the original lighting fixtures and mirror, which we kept. Paul reviewed the pictures we brought of our bathroom. He directed us to consider "transitional" styles and provided information on faucet features and styles. He placed faucet numerous models next to each other and on vanities for us. He answered all our questions. We especially appreciated his facilitation of a quick deliver so that we could have the faucet installed by our contractor on a specific date. The faucet is now installed and looks great, complementing both the old and new features of our bathroom.

Laurie ** was extremely helpful in finding the manufacturer which I was unable to locate on Internet. She called the company directly and arranged for warranty coverage and parts, verified I did not need special tools, printed out all schematics in a very short period of time.

Robert ** greeted us and listened to our needs. He demonstrated the refrigerators and was knowledgeable about all brands. Most importantly he was a terrific problem solver. I would recommend that you ask for Robert.

The day I went and purchased a speed queen washer from Corona Ca was good. I found Samantha helpful. I Purchased extra protection on this tr5 by Luis’s recommendation in case I wanted to change machine for tr7. Tc 5 is ok, but found that it does not have small load option. Within 3 days I wanted tr7 model but was told that they don’t have it but would get it soon and I would be called by Samantha. 3 months later still no calls and web says cannot get the tr7 at pacific sales/Best Buy. I was directed to call large product fulfillment resolution team which was no help - lots of hoops to jump thru just to find no tr7 model. Feel I was lied to when they said they would be getting tr7 soon. Howard’s has it. Went to PS to avoid Howard's appliances. Beware. Pacific sales is not any better place to buy appliances.

Over the years we have purchased multiple large appliances and items for kitchen and bath for two homes, from Pacific Sales in Rancho Mirage. The experiences have always been trying and incredibly frustrating. We had ongoing difficulties with accurate information, getting anyone who would call back, order issues, delivery problems, finding a pleasant employee happy to help. So we went back, but only to see what's now available, because the store does have a wide selection, and our intention was to then comparison shop and search for things on the Internet.

I recently spent $25,000.00 in appliances with Pacific Sales Cerritos CA. The installers were not certified, had to borrow tools to attempt the installation. They left with nothing completed on the Wolf SubZero checklist. The Wolf range is not able to be used. The Cerritos store has ignored my request for follow-up. I am hiring a certified installer at the cost of $350.00 plus parts to complete the installation. I will file a small claims suit against Pacific Sales to recover costs. My recommendation is to purchase appliances from retailers that use only certified installers. Friedmans or Howards, Pacific Sales uses Home Depot installers and the have no clue how to install high-end appliances.

There needs to be an option for 0 or negative stars. Do not order anything from this store or this company if you want it delivered and installed. The company they use is abysmal and kept pushing back the time - it went from 8am to 6:45pm and the manager of Pacific Scott DEFENDED it. Once they get your money they could care less about anything else. Their payment person lied that the price included delivery and installation. I specifically and explicitly asked her three times, does this include everything including delivery and installation? Three times she said yes, everything has been paid for. Then I get a call from the delivery company that they will be charging $150 an hour and if I paid with a credit/debit card, they would charge an additional 3% of the total bill to cover the CC processing costs. Take your business anywhere but not here.

I am always wary when shopping at a major appliance store even in normal times as the help available from the sales people can be useless. This was not the case with my experience at Pacific Sales in Woodland Hills, California. A salesman by the name of "Van" picked up the line when I called and from the very first conversation was professional and helpful. Thanks to his help I was able to get delivery of a Sub Zero significantly faster than had been possible through other major appliance retailers. I would not hesitate to rely on him if I am ever in the market for a major appliance.

Beware of Pacific Sales! This place has been a nightmare. I purchased a Viking fridge on July 11th paid in full! They said they would hold my fridge when we were ready for the installation. I called the following week and they sold my fridge to someone!! (an already purchased fridge). They said I had to wait until August for another fridge that was now on backorder. Doesn't end there. They had me wait all day to have it delivered.

I hope consumers read this and do their research. I purchased an LG Refrigerator for $3k from Pacific Sales through Best Buy and their extended Warranty - Warrantech. On the 3rd year, the fridge started making a humming noise at back and stopped dispensing drinking water. In 3 months from when issues began, I've placed 7 calls, 4 different companies have been sent and about 5 different technicians, some several times each and not one can fix issues. The fan, front panel, and two parts on back have been replaced, some several times to no avail. Also, service providers tend to schedule appts the day before without giving an option as if people don't have jobs to go to.

I drove an hour to get a dryer the credit card was approved and our later my order was canceled. I called the bank. There is no issues. When I went to reorder it I was told I had to come to the store. I reordered the dryer in store and stopped for dinner on my way home. 5 minutes into my dinner I get a text saying my order has been canceled. I headed back to the restore. Ordered it one more time. I refuse to go anywhere in till I knew for sure I was getting my dryers of course. All the delivery dates were changing around because they were no longer available. Once again my order was canceled and I was told that it had been flagged by the a fraud department. You had a driver's license. What else did you need?

Bought a microwave from Pacific Sales. Had to have it installed. The installers broke brand new cabinets and dented brand new flooring. They said they would come back and fix the issue. Spoke to the “manager” who was rude and disrespectful so asked to talk to owner. The so called manager said he was the owner and then kept back peddling when told he said he was the manager. Anyways, he ended up coming out to look at the damage then said he would call that night to make an appointment to come fix it, never called. Called him the next day and made an appointment for a week later.

Worst customer service I’ve ever experienced. Went to Northridge store as nice large showroom to view Wolf, Thermador Bosch and Fisher/P. And the salesman was condescending opinionated and rude. Only wanted to show me Wolf, Sub-Zero, when asked him to show me less priced makers. He told me I should not grill in my kitchen...grilling is for outdoors. When asked about grill not griddle on cooktop - walked away from me and verbally told other female salesperson that I was rude & didn’t know anything? Then told me they didn’t Need MY business.!!!! Spoke with manager who was nice but didn’t seem surprised by my experience. NEVER AGAIN!!

Our LG Refrigerator/Freezer has been out going on (6) weeks. We have lost food twice. First technician from Adams Appliance replaced circuit board. Second technician from Puls replaced compressor, evap coil, and filter drier. It worked for a day, and quit again. And now, we have been waiting for a week for a third technician. I am disabled, and diabetic. This needs to be resolved!!!

Sent email to that my family preferred the range with six burners and no griddle, please change order. No reply. 5/18/19 Made arrangement to pick up range hood to visually inspect unit so my contractor could set up ducting to receive range hood, unit picked up at store 5/21/19. June 26 Made arrangements to have the dishwasher delivered to “dry fit” test with new cabinets. Delivery was made the following day or two. Unknown date July With no answer to my email of 3/30/19. I called to confirm the order for my range was changed from 4 burner with griddle to 6 burner. The change was never made. Once the change was confirmed the price was reduced by $346, not the (appx) $500 differential I was told in February.

Temecula Store... I Just bought a bathroom sink faucet, (Moen) with towel racks and accessories. They could not have been more helpful! John, also Gustavo in the sink/bath/kitchen faucet area are the two people who helped me. 5 years ago I remodeled my entire kitchen, I bought all my appliances here, SubZero Ref., Kohler sinks, faucets, Thermador double ovens, cooktop, Thermador built in Coffee Maker, downdraft exhaust for cooktop, and dishwasher, etc. Cameron in the appliance dept was so amazing. I was treated with the utmost of courtesy the entire time I worked with him, These same people are still there over 5 years later!!! Expenditures were over 16K for all of my appliances, etc. I have recommend the Temecula Store and the above people over and over. Thank you!!!

My washer has been out for over a month and I am waiting for the third service for the same problem. The company they have assigned to provide the service takes only weekday appointments for which they schedule the full day for the appointment, or if you want a Saturday you must wait a month. This means I have to take a day off, for which I don't get paid, for each appointment. I have now lost 2 days of pay and am scheduled for another weekday appointment which means I will have lost 3 days of pay. I could almost buy a new washer for the money I am losing. I have tried to explain to this service my problem but they don't really care and are probably servicing their own clients first. I am 73 and have been doing my laundry in the bathtub. I will never again purchase their Pacific Sales Warranty.

The worst experience I've ever had the displeasure of enduring. They lie. My refrigerator was paid for on a Wednesday and was scheduled for installation the following Saturday. This did not happen. Was assured verbally that installation would happen Tuesday. Received an email Saturday evening, no phone call, that installation was confirmed for Wednesday. Received another email Monday stating that installation was confirmed for Thursday. Again, no courtesy phone call. I'm writing this Monday evening, we'll see if they actually come through with their latest "promise".

This company will give you the runaround until you decide to give up. They are very pleasant on the phone until you hold them down and pressure them for simple information for example a working phone number to the repair person coming to your house. Because they have already not came by last time promised. It seems like a big scam and thank you Best Buy for stepping up and honoring the service repair. Don't use this company!!!

Similar experience others. I have a Pacific Sales Warranty on a KitchenAid dishwasher. Best Aid was sent out to fix it. First, the tech said nothing was wrong. Then, he reluctantly decided to replace a part. He came back with the part and I told him something else was now wrong. He replaced the part and checked out the machine and said it was working fine. But, it was still not working properly when we tried to run it later that day.

Called to say that black stainless fridge was peeling. I bought it in August of 2016. Was told that it was cosmetic and they could not help me. I have a 5 year warranty. The women said to call LG. The reason I took out the warranty from Pacific Sales was because LG never calls you back. Very poor customer and I will tell everyone I know never to buy from them. I spend almost $5000.00 with this company and now I’m told I did it. What a joke. Only two retirees living in the house.

Pacific Sales (West Los Angeles) is the WORST!!! Beware!! Do not buy from them. We bought an expensive refrigerator from them in 2016 with an extended warranty. It has been over a week that we have gone with no refrigerator. We lost hundreds of dollars of food that spoiled when the refrigerator broke. I have three children, lunches and dinners need to be made. They sent two different repair companies to diagnose the problem. No one has gotten back to us. We cannot reach the warranty company on the phone - they do not pick up. We cannot reach the company they sent out to diagnose the problem either. Pacific Sales refuses to help us - they take no responsibility for the warranty they sold us. It is shameful how Pacific Sales conducts business. They will sell you anything but take no responsibility for it. DO NOT BUY FROM THEM. Just awful!

I purchased an LG refrigerator on 10.7.2015, the freezer suddenly quit working, I called Pacific Sales and had a repairman come look at it. He submitted his notes the same day, and since then I have heard nothing. I have called several times and have gotten the runaround. Pacific Sales says they have not received the notes from the company that sent the tech, SoCal that sent the tech told me Frank the technician was sick and had not sent notes, I called tech he says absolutely not true he submitted notes the same and has not been sick in years. I called back SoCal and am now being told notes were submitted, they are unsure of why we were told that. Pacific Sales says they don't have notes and cannot continue without them. This is the worst customer service I have ever received. It is unbelievable. BEST BUY sells this warranty. HORRIBLE HORRIBLE! I don't believe a one star is even acceptable, maybe a negative star.

About October 23, 2017 I contacted Pacific Sales because my LG refrigerator quit working. We have had the refrigerator about 2 1/2 years. Warrantech is the extended warranty company I was referred to. A repairman was dispatched from Esquivel Appliance Repair. Upon hearing nothing for 2 weeks, Warrantech was called November 9, 2017, I was told they would check into it. November 14 they rescheduled a technician for November 16. New compressor needed. New compressor put in about December 4 or 5. Called Warrantech December 8 to report refrigerator still not working. Tech came December 14 to say another new compressor needed. New compressor came in about December 21. Rescheduled to replace it January 3.

I purchased my Thermador $9000.00 range just 3 years ago, purchased the extended warranty (5 years) and it has been fixed 2x under the "manufacturer's warranty" and 3 times under the "extended warranty" of which both warranty companies claim they don't have record or count what the other has done. My oven has been serviced 5 times for cooling fan/heating issues and they REFUSE to replace it. I have spent so many hours of my day, time off of work to call, wait for technicians to "maybe" show up then repair the unit or just "order the part" then have to come back weeks later to "install" the part.

We purchased a stackable washer & dryer combo from Pacific Sales in San Francisco. They delivered the items but did not have the correct stacking kit so they took my original machines (still working), installed the washer, left the dryer lying in the middle of the hall, and left. The customer service reps gave me the runaround all day, I still do not have a time and day for the installation to be completed, plus they charged me for a stacking kit but did not have the correct kit. Their service people and their response is terrible -- the worst I've ever experienced. Their social media accounts use a "bot, Fey", who merely tells you to call an 800 number that no one answers. This is a highly sketchy operation, apparently owned by Best Buy, and probably guilty of all kinds of fraud.

I cannot begin to tell you how HORRIBLE their customer service is. Bought my stove in March 2015, it's been broken 6+ times for same part. This year alone 4+ times, attempting to "lemon" the stove. Have been lied to by at this point I think everyone who works in the call center as every time I call I get a different answer. First told it would have to be deemed "unrepairable" as it had brought too many times and they weren't going to pay for it to be fixed again. Then told it would have to "break 1 more time" to qualify as a lemon (which it has) to be told by the next person that they'll just continue to fix it forever (my warranty is 5 years). Then to be told it was being replaced, 5 different people including 2 managers told me this only to be told the next week that no it wasn't being replaced, they were all wrong. I have never had such horrible customer service...EVER.

We bought a Maytag Washer from Pacific Sales. They have sent out their repair tech on 10/28/16, 1/3/17, 9/26/17, 10/31/17. On 9/26/ 17 the tech said there was major problems and parts would be ordered to repair or the machine might need to be replaced. It is now 11/4/17 and we are told the parts are on back order. This machine has been out of service off and on since it was bought. The machine is a lemon. Our 5 year extended warranty has been worthless. When we call customer service we are put on hold for as much as 40 minutes and then told the parts are on back order. Pacific Sales is a rip off. Do not buy the extended warranty or products from them.

NEVER purchase an extended warranty from Warrantech. We spent $3200 on a Whirlpool Refrigerator and was convinced that the extended warranty would cover everything for five years from the salesman at Pacific Sales/Best Buy. We have an issue with the pull out drawer being defective. Precision TV came out first, which was a joke. The tech said, "Yes this is a manufacturer defect. We will replace the pull out drawer as it has a defect which prevents it from freezing." He took photos, etc.

We purchased brand new Wolf and Subzero appliances at the Burbank Pacific Sales back in Jul-17. Add to that Asko dishwasher as well. I had them hold the delivery of the order till end of Aug-17, that is till yesterday due to renovations at the house and the kitchen not being ready. Between the 4th of July weekend and yesterday, my husband and I visited the store numerous times, conversed with the sales rep James numerous times, and he, James, was fully aware of the construction going on in our house and the work in the kitchen. I mean my entire bill at the store was $30k (including washer/dryer and hood liner we also purchased).

I purchased 6 new appliances from the San Dimas, CA store. There was a delay from delivery to installation due to kitchen renovations. When I finally did get my oven installed I saw there were many defects in the enamel & missing racks. I called the manufacturer & was informed that I received a product that was manufactured 3 years ago. I was also told they needed proof of purchase since it was past the warranty period. I called the store & was told that they only exchange 15 days from delivery. How can they sell a 3 year old appliance and only offer a 15 day exchange. I just want a 2017 appliance not a 2014. The manager of the store as well as their so-called customer service is useless. Once they get your sale you're on your own.

$3,138.66 out the door cost of our Samsung fridge with the 5 year extended warranty. We bought it last January/2015. We called Pacific Sales sometime beginning of June this year because it was making noise and the ice maker was slow etc. They dispatched a repair person from Precision Television and he came and took our fridge apart to see what was making the noise. He concluded that it was the fan and told us he will order the parts and will get back to us as soon as they receive the parts. It is now 7/24/2017 and I just finished talking to customer service from Pacific Sales. The past three weeks I have been off and on the phone with Pacific Sales and Precision Television.

Unsuccessfully trying to get service for 2 years old LG Refrigerator. 5 Calls were made on 6/5/17 through 6/16/2017. Each time Pacific Sales Representative is saying they dispatched request to LG Services and I have to wait for two days to receive call from LG. Nobody calls and I call to LG they are saying there was not any dispatching requests sending me every time to call back to Pacific Sales and history repeats. I feel completely helpless and do not know what else I can do. Do I lost my warranty money and $2.500 cost of fridge? Is there any institution that can help me?

After reading all of the 1 star reviews about Pacific Sales horrible extended warranty reviews, I needed to share my story. 3 year old Samsung fridge (don't ever buy one), the fridge quit getting cold, made a horrific noise. Called Pacific Sales to file a claim last Thursday 6/1/2017, I was referred to (Art Appliance Repair) who scheduled an appt. for this past Saturday between 11 am and 2 pm.

We bought the Washer and Dryer from Best Buy in Columbia MD in 2014 with an extended warranty and protection plan. Towards end of 2016 we started having problem with our Samsung dryer and washer. We called the Pacific Sales and then the nightmare started. This is one of the worst repair service we have come across. The representatives are not friendly at all, also they have contracted the repair service to outsiders. I was asked to call for my washer, whenever I called nobody is there to answer the call, and I cannot leave the message either as the mailbox is full. They scheduled the meeting for April 14, did not call to let us know the time for the service even.

Purchase Samsung refrigerator, stove, dishwasher, and microwave (2 years ago) with 5 yr. protection plus installation for protection plan to work (so we were told). Called to service m/v but it is not worth sending someone to service m/v. They will send $140, (new matching m/v will cost more) or replace exiting m/v nor will they install new one. Charged $110 for installation. So bottom line --- no protection. Out $110 -- installation. Lose 3 years protection (not transferable), get $140. Cost more to buy matching m/v. Had problems with all Samsung appliances.

Lousy service - I bought a Samsung Stove at Pacific Sales in Northridge store. It cost about the same as the ones at Home Depot and Lowe's because it was a Black Friday deal, but it's inferior to the ones at all the other stores as the handles are cheap plastic and break right away. I've gone back to Pacific Sales and got zero help with it, told me to go to a supply house and order metal ones. Wouldn't even look at the broken handles or try to order them. I feel that once they get your money they are done with you. Must be commission salesmen. They are all already broken. Home Depot took the time to help me. How come they're the only store selling the cheap model and at a higher price.