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Reviewed June 23, 2023
Over the years we have purchased multiple large appliances and items for kitchen and bath for two homes, from Pacific Sales in Rancho Mirage. The experiences have always been trying and incredibly frustrating. We had ongoing difficulties with accurate information, getting anyone who would call back, order issues, delivery problems, finding a pleasant employee happy to help. So we went back, but only to see what's now available, because the store does have a wide selection, and our intention was to then comparison shop and search for things on the Internet.
In the end we bought everything from Pacific Sales, the reason being one person on staff who made it a totally different experience. Her name is MELANIE, and she made the whole process actually enjoyable! Melanie was knowledgeable, responsive, always called back, and just generally pleasant and happy in every interaction. It's rare nowadays to find employees who care about their jobs, and even more importantly, their customers, Melanie is such an employee and I wanted to shout out a well deserved recognition. She made the difference and she made the sales.
Reviewed May 6, 2022
I recently spent $25,000.00 in appliances with Pacific Sales Cerritos CA. The installers were not certified, had to borrow tools to attempt the installation. They left with nothing completed on the Wolf SubZero checklist. The Wolf range is not able to be used. The Cerritos store has ignored my request for follow-up. I am hiring a certified installer at the cost of $350.00 plus parts to complete the installation. I will file a small claims suit against Pacific Sales to recover costs. My recommendation is to purchase appliances from retailers that use only certified installers. Friedmans or Howards, Pacific Sales uses Home Depot installers and the have no clue how to install high-end appliances.
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Reviewed Jan. 7, 2021
There needs to be an option for 0 or negative stars. Do not order anything from this store or this company if you want it delivered and installed. The company they use is abysmal and kept pushing back the time - it went from 8am to 6:45pm and the manager of Pacific Scott DEFENDED it. Once they get your money they could care less about anything else. Their payment person lied that the price included delivery and installation. I specifically and explicitly asked her three times, does this include everything including delivery and installation? Three times she said yes, everything has been paid for. Then I get a call from the delivery company that they will be charging $150 an hour and if I paid with a credit/debit card, they would charge an additional 3% of the total bill to cover the CC processing costs. Take your business anywhere but not here.
Reviewed Sept. 14, 2020
Beware of Pacific Sales! This place has been a nightmare. I purchased a Viking fridge on July 11th paid in full! They said they would hold my fridge when we were ready for the installation. I called the following week and they sold my fridge to someone!! (an already purchased fridge). They said I had to wait until August for another fridge that was now on backorder. Doesn't end there. They had me wait all day to have it delivered.
Delivery was confirmed day before. It NEVER came!! I reached out to rep. He said it was still on backorder and it was another few weeks. Now we are in September... Fridge was finally delivered and installers told us we could not install it because drywall needed adjustments for them to install correctly. My sales rep never explained to me this very important process of having the correct specs before delivery. Delivery company offered to hold it at their warehouse. After I explained the nightmare of just getting fridge delivered and not feeling good about them taking the fridge.
They ensured me I would have NO PROBLEMS... WRONG! I called for delivery and they said I had to wait 2 weeks. Because that is their system set up delivering with GEEK Squad. Been on hold 40 minutes trying to even find out where my $10,000 fridge is. No one can help. Worst nightmare ever!!! Poor communication, liars, downright scandals for even selling my fridge in the first place!!!! They are associated with Best Buy and Geek Squad. Not one could help!! We are now mid-September no fridge or resolution!! My rep's solution was to file a complaint here because my problem was no longer a store level problem and he didn't know anyone who could help.
Reviewed Jan. 29, 2020
I hope consumers read this and do their research. I purchased an LG Refrigerator for $3k from Pacific Sales through Best Buy and their extended Warranty - Warrantech. On the 3rd year, the fridge started making a humming noise at back and stopped dispensing drinking water. In 3 months from when issues began, I've placed 7 calls, 4 different companies have been sent and about 5 different technicians, some several times each and not one can fix issues. The fan, front panel, and two parts on back have been replaced, some several times to no avail. Also, service providers tend to schedule appts the day before without giving an option as if people don't have jobs to go to.
I wish I would have purchased a Kenmore as I've done twice in the past, they lasted over 20 years with only minor maintenance. My Hope's is that they buy their refrigerator back from me so I can purchase a working appliance. I've also called Warrantech and asked to speak to a manager. They told me they would call me back and they never did. I will not renew the warranty through them again.
Reviewed Dec. 15, 2019
I drove an hour to get a dryer the credit card was approved and our later my order was canceled. I called the bank. There is no issues. When I went to reorder it I was told I had to come to the store. I reordered the dryer in store and stopped for dinner on my way home. 5 minutes into my dinner I get a text saying my order has been canceled. I headed back to the restore. Ordered it one more time. I refuse to go anywhere in till I knew for sure I was getting my dryers of course. All the delivery dates were changing around because they were no longer available. Once again my order was canceled and I was told that it had been flagged by the a fraud department. You had a driver's license. What else did you need?
I have had a freezer a refrigerator and a smart TV delivered on the same credit card in the past year. All paid for. I told them I would go to a competitor instead and was told the same thing would happen elsewhere. 2 days later around sitting here with my dryer from another store. Thanks to the incompetence of this company I will not be back to Best Buy. My time is worth money also!!!
Reviewed Nov. 15, 2019
Bought a microwave from Pacific Sales. Had to have it installed. The installers broke brand new cabinets and dented brand new flooring. They said they would come back and fix the issue. Spoke to the “manager” who was rude and disrespectful so asked to talk to owner. The so called manager said he was the owner and then kept back peddling when told he said he was the manager. Anyways, he ended up coming out to look at the damage then said he would call that night to make an appointment to come fix it, never called. Called him the next day and made an appointment for a week later.
The day came and they never showed up. They called finally saying they had a meeting that was running late and tried to change the time then asked if they could just come the next day. Told him that time wouldn’t work so he laughed and hung up on us. Cabinets are still falling apart and floor still has scratches in it. I hope nobody ever uses SAAV for installation because you will be disappointed and have your kitchen ruined.
Reviewed Oct. 9, 2019
Worst customer service I’ve ever experienced. Went to Northridge store as nice large showroom to view Wolf, Thermador Bosch and Fisher/P. And the salesman was condescending opinionated and rude. Only wanted to show me Wolf, Sub-Zero, when asked him to show me less priced makers. He told me I should not grill in my kitchen...grilling is for outdoors. When asked about grill not griddle on cooktop - walked away from me and verbally told other female salesperson that I was rude & didn’t know anything? Then told me they didn’t Need MY business.!!!! Spoke with manager who was nice but didn’t seem surprised by my experience. NEVER AGAIN!!
Reviewed Aug. 29, 2019
Our LG Refrigerator/Freezer has been out going on (6) weeks. We have lost food twice. First technician from Adams Appliance replaced circuit board. Second technician from Puls replaced compressor, evap coil, and filter drier. It worked for a day, and quit again. And now, we have been waiting for a week for a third technician. I am disabled, and diabetic. This needs to be resolved!!!
Reviewed July 19, 2019
Sent email to that my family preferred the range with six burners and no griddle, please change order. No reply. 5/18/19 Made arrangement to pick up range hood to visually inspect unit so my contractor could set up ducting to receive range hood, unit picked up at store 5/21/19. June 26 Made arrangements to have the dishwasher delivered to “dry fit” test with new cabinets. Delivery was made the following day or two. Unknown date July With no answer to my email of 3/30/19. I called to confirm the order for my range was changed from 4 burner with griddle to 6 burner. The change was never made. Once the change was confirmed the price was reduced by $346, not the (appx) $500 differential I was told in February.
7/9/19 Scheduled delivery and set up of appliances for 7/12/19. 7/12/19 Range was delivered but the LG Refrigerator was missing. This was the day all appliances were to be installed after delivery of the range and refrigerator. No installer available to install any appliances. Spoke to Manager on Variel Street in Woodland Hills. Manager called and got a message refrigerator was “not routed.” Manager stated the refrigerator would be delivered later in the day. I waited at the house for about 4 hours until 5PM and called the Manager. Manager stated, "Sorry I was out of the office, yeah we could not deliver it today." So I wasted the entire day, the company failing twice in one day to deliver what was stated to be accomplished. Manager had my phone and email… no communication.
Manager and I agreed to reschedule the refrigerator delivery and installations of all 4 appliances for Friday 7/19/19. I was told he would confirm via email and provided my email as I was going out of town until Wednesday. No email confirmation. 7/19/19 I called Pacific Sales and learned I was scheduled for delivery between 11am and 1pm. Refrigerator arrived. Only the refrigerator was installed. Another failed attempt to resolve the purchase of 4 items. The dishwasher, range hood and range still sit in the house unattended!
Pacific Sales author review by ConsumerAffairs Research Team
With 50 years of experience selling appliance products, Pacific Sales has recently expanded nationwide as a Best Buy subsidiary. They currently operate 36 full service home improvement and appliance stores and an additional 55 appliance-only stores located inside Best Buy locations.
Free shipping: Free standard shipping is available on all qualifying purchases.
Haul away and recycling included: At the time of delivery, have old appliances hauled away at no extra charge.
Price match guarantee: They will meet or beat any local competitors price and select online retailers. They will even match their own price if the price drops during the return/exchange period.
Extended warranty options: Get the Best Buy extended warranty on appliance products purchased through Pacific Sales.
Basic installation included: For appliances that do not require expert installation, the service is included in the purchase price.
Pacific Sales Company Information
- Company Name:
- Pacific Sales
- Year Founded:
- 3100 W Frye Rd
- Postal Code:
- United States
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