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Pacific Sales
Overall Satisfaction Rating
1.19/5
  • 5 stars
    4
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    8
  • 1 stars
    127
Based on 140 reviews that contain star ratingsSHOW RATING DISTRIBUTION
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    Pacific Sales

    California

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    173 Pacific Sales Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: June 7, 2018

    This company will give you the runaround until you decide to give up. They are very pleasant on the phone until you hold them down and pressure them for simple information for example a working phone number to the repair person coming to your house. Because they have already not came by last time promised. It seems like a big scam and thank you Best Buy for stepping up and honoring the service repair. Don't use this company!!!

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    Verified Reviewer
    Original review: April 29, 2018

    Similar experience others. I have a Pacific Sales Warranty on a KitchenAid dishwasher. Best Aid was sent out to fix it. First, the tech said nothing was wrong. Then, he reluctantly decided to replace a part. He came back with the part and I told him something else was now wrong. He replaced the part and checked out the machine and said it was working fine. But, it was still not working properly when we tried to run it later that day.

    I called Best Aid and complained and discovered that they are not authorized for KitchenAid d/w and they said they had to get a different company that was authorized for Kitchen to come out. The new company's tech actually knew how to run the diagnostics and discovered the problem in minutes. He came back a week later with the parts and the d/w is now working fine. So, how Pacific Sales Warranty can refer people to Best Aid for KitchenAid dishwashers when they are not authorized and don't know how to run the correct diagnostics, I have not a clue.

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    Verified Reviewer Verified Buyer
    Original review: March 22, 2018

    Called to say that black stainless fridge was peeling. I bought it in August of 2016. Was told that it was cosmetic and they could not help me. I have a 5 year warranty. The women said to call LG. The reason I took out the warranty from Pacific Sales was because LG never calls you back. Very poor customer and I will tell everyone I know never to buy from them. I spend almost $5000.00 with this company and now I’m told I did it. What a joke. Only two retirees living in the house.

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    Verified Reviewer Verified Buyer
    Original review: Jan. 30, 2018

    Pacific Sales (West Los Angeles) is the WORST!!! Beware!! Do not buy from them. We bought an expensive refrigerator from them in 2016 with an extended warranty. It has been over a week that we have gone with no refrigerator. We lost hundreds of dollars of food that spoiled when the refrigerator broke. I have three children, lunches and dinners need to be made. They sent two different repair companies to diagnose the problem. No one has gotten back to us. We cannot reach the warranty company on the phone - they do not pick up. We cannot reach the company they sent out to diagnose the problem either. Pacific Sales refuses to help us - they take no responsibility for the warranty they sold us. It is shameful how Pacific Sales conducts business. They will sell you anything but take no responsibility for it. DO NOT BUY FROM THEM. Just awful!

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Jan. 22, 2018

    I purchased an LG refrigerator on 10.7.2015, the freezer suddenly quit working, I called Pacific Sales and had a repairman come look at it. He submitted his notes the same day, and since then I have heard nothing. I have called several times and have gotten the runaround. Pacific Sales says they have not received the notes from the company that sent the tech, SoCal that sent the tech told me Frank the technician was sick and had not sent notes, I called tech he says absolutely not true he submitted notes the same and has not been sick in years. I called back SoCal and am now being told notes were submitted, they are unsure of why we were told that. Pacific Sales says they don't have notes and cannot continue without them. This is the worst customer service I have ever received. It is unbelievable. BEST BUY sells this warranty. HORRIBLE HORRIBLE! I don't believe a one star is even acceptable, maybe a negative star.

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    Verified Reviewer Verified Buyer
    Original review: Jan. 5, 2018

    About October 23, 2017 I contacted Pacific Sales because my LG refrigerator quit working. We have had the refrigerator about 2 1/2 years. Warrantech is the extended warranty company I was referred to. A repairman was dispatched from Esquivel Appliance Repair. Upon hearing nothing for 2 weeks, Warrantech was called November 9, 2017, I was told they would check into it. November 14 they rescheduled a technician for November 16. New compressor needed. New compressor put in about December 4 or 5. Called Warrantech December 8 to report refrigerator still not working. Tech came December 14 to say another new compressor needed. New compressor came in about December 21. Rescheduled to replace it January 3.

    Cancelled supposedly due to illness. Rescheduled for January 5. Cancelled supposedly due to illness. Called Warrantech. They have referred me to my third repair company. Meantime, almost three months without a refrigerator. Still no end in sight. Went through entire holiday season Thanksgiving to New Year's day 2018 with no refrigerator. Warning: Do business with Pacific Sales, Warrantech, Esquivel Appliance Repair and Axis Appliance repair at your own risk.

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    Verified Reviewer
    Original review: Dec. 2, 2017

    I purchased my Thermador $9000.00 range just 3 years ago, purchased the extended warranty (5 years) and it has been fixed 2x under the "manufacturer's warranty" and 3 times under the "extended warranty" of which both warranty companies claim they don't have record or count what the other has done. My oven has been serviced 5 times for cooling fan/heating issues and they REFUSE to replace it. I have spent so many hours of my day, time off of work to call, wait for technicians to "maybe" show up then repair the unit or just "order the part" then have to come back weeks later to "install" the part.

    I paid my money to Pacific Sales & they should do what's right for the customer, not refer us to these warranty companies that just give us the runaround. The lemon law is no good. 4x repair within the same year (with the same warranty company - which is completely out of your control)... That's rare. Doesn't mean we don't have a "bad" unit or whatever! I'm so disappointed in Thermador as well! DO NOT PURCHASE FROM PACIFIC SALES OR PURCHASE ANY THERMADOR PRODUCTS!

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    Verified Reviewer Verified Buyer
    Original review: Nov. 30, 2017

    We purchased a stackable washer & dryer combo from Pacific Sales in San Francisco. They delivered the items but did not have the correct stacking kit so they took my original machines (still working), installed the washer, left the dryer lying in the middle of the hall, and left. The customer service reps gave me the runaround all day, I still do not have a time and day for the installation to be completed, plus they charged me for a stacking kit but did not have the correct kit. Their service people and their response is terrible -- the worst I've ever experienced. Their social media accounts use a "bot, Fey", who merely tells you to call an 800 number that no one answers. This is a highly sketchy operation, apparently owned by Best Buy, and probably guilty of all kinds of fraud.

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    Verified Reviewer
    Original review: Nov. 14, 2017

    I cannot begin to tell you how HORRIBLE their customer service is. Bought my stove in March 2015, it's been broken 6+ times for same part. This year alone 4+ times, attempting to "lemon" the stove. Have been lied to by at this point I think everyone who works in the call center as every time I call I get a different answer. First told it would have to be deemed "unrepairable" as it had brought too many times and they weren't going to pay for it to be fixed again. Then told it would have to "break 1 more time" to qualify as a lemon (which it has) to be told by the next person that they'll just continue to fix it forever (my warranty is 5 years). Then to be told it was being replaced, 5 different people including 2 managers told me this only to be told the next week that no it wasn't being replaced, they were all wrong. I have never had such horrible customer service...EVER.

    5 people found this review helpful
    Verified Reviewer
    Original review: Nov. 4, 2017

    We bought a Maytag Washer from Pacific Sales. They have sent out their repair tech on 10/28/16, 1/3/17, 9/26/17, 10/31/17. On 9/26/ 17 the tech said there was major problems and parts would be ordered to repair or the machine might need to be replaced. It is now 11/4/17 and we are told the parts are on back order. This machine has been out of service off and on since it was bought. The machine is a lemon. Our 5 year extended warranty has been worthless. When we call customer service we are put on hold for as much as 40 minutes and then told the parts are on back order. Pacific Sales is a rip off. Do not buy the extended warranty or products from them.

    4 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: Oct. 4, 2017

    NEVER purchase an extended warranty from Warrantech. We spent $3200 on a Whirlpool Refrigerator and was convinced that the extended warranty would cover everything for five years from the salesman at Pacific Sales/Best Buy. We have an issue with the pull out drawer being defective. Precision TV came out first, which was a joke. The tech said, "Yes this is a manufacturer defect. We will replace the pull out drawer as it has a defect which prevents it from freezing." He took photos, etc.

    This was in August. Now we are in October and after exhausting calls to Warrantech, extended hold times of 30 min plus, we find out that this is not "covered" in the warranty. First they kept telling us there is physical damage to the unit I took photos and asked them where the damage was. There wasn't any damage, so now they come back with it is not covered. We will pursue legal action, this is a very shady operation that seems to conveniently get out of paying a claim no matter what.

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    3 people found this review helpful
    Verified Reviewer
    Original review: Aug. 25, 2017

    We purchased brand new Wolf and Subzero appliances at the Burbank Pacific Sales back in Jul-17. Add to that Asko dishwasher as well. I had them hold the delivery of the order till end of Aug-17, that is till yesterday due to renovations at the house and the kitchen not being ready. Between the 4th of July weekend and yesterday, my husband and I visited the store numerous times, conversed with the sales rep James numerous times, and he, James, was fully aware of the construction going on in our house and the work in the kitchen. I mean my entire bill at the store was $30k (including washer/dryer and hood liner we also purchased).

    Last Friday or Saturday, so 8/19, I confirm with James the delivery of Wolf range and Subzero fridge for 8/24 and I also mention to be sure to have it on a smaller truck because of massive Oaks blocking our street. Not only does he fail to inform the ABC delivery guys about this, he also gives them the wrong address! So they initially drive out to a location 1-2 hours away! After I correct the information with them, those very excellent delivery personnel from ABC installers arrive at my house at 6:45pm. And what happens next was infuriating as Carlos from ABC installers kindly asks why there was no initial pre-inspection done for the house to ensure the specs for installing Wolf and Subzero are in tact! Ummmm because the 'lovely' sales rep at Pacific Sales NEVER BOTHERED to mention that!

    We had used the general specs to set up the electrical and gas lines and apparently our electrician still missed stuff and the ABC installers had to do a thorough pre-inspection and notate all the changes that now need to be made, both electrical and gas-lines. In addition, my kitchen was not even fully complete, per James all we needed was for the cabinets to be set up! He never mentioned for the whole drainage and other systems to be set up, as the ABC guys need to test the dishwasher after installation. Carlos and his team was very professional and kind and knowledgeable, and was quite shocked that having purchased high-end appliances such as the Wolf and Subzero (in excess of $24k), we were not scheduled for a pre-inspection. Unbelievable.

    Now the whole process is delayed even more. And I am about to incur more costs associated with the rewiring and replacement of the outlets and specs they stated as requirements. My husband and I are beyond furious with Pacific Sales and their service. It's been a nightmare. We even consider cancelling our order with them and going to another dealer of Wolf/Subzero. It's as if they don't train their reps efficiently, and, or they don't give a damn. Terrible. Just terrible.

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    7 people found this review helpful
    Verified Reviewer
    Original review: July 28, 2017

    I purchased 6 new appliances from the San Dimas, CA store. There was a delay from delivery to installation due to kitchen renovations. When I finally did get my oven installed I saw there were many defects in the enamel & missing racks. I called the manufacturer & was informed that I received a product that was manufactured 3 years ago. I was also told they needed proof of purchase since it was past the warranty period. I called the store & was told that they only exchange 15 days from delivery. How can they sell a 3 year old appliance and only offer a 15 day exchange. I just want a 2017 appliance not a 2014. The manager of the store as well as their so-called customer service is useless. Once they get your sale you're on your own.

    5 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: July 24, 2017

    $3,138.66 out the door cost of our Samsung fridge with the 5 year extended warranty. We bought it last January/2015. We called Pacific Sales sometime beginning of June this year because it was making noise and the ice maker was slow etc. They dispatched a repair person from Precision Television and he came and took our fridge apart to see what was making the noise. He concluded that it was the fan and told us he will order the parts and will get back to us as soon as they receive the parts. It is now 7/24/2017 and I just finished talking to customer service from Pacific Sales. The past three weeks I have been off and on the phone with Pacific Sales and Precision Television.

    It's sooo frustrating. They point fingers to each other. They make you call them instead of them CALLING EACH OTHER and communicate to find out where are the ordered parts and when can it be installed!! Today I was told by Victoria from Pacific sales to wait 30 minutes (after I hang up) and call Precision Television and inquire again as to when will they fix my refrigerator. So in 30 minutes I will call. Meanwhile I suggest to anyone who's looking to buy any appliance make sure to research the extended warranty that they offer. Be mindful or you will be in the same situation as the rest of us very disappointed customers.

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    8 people found this review helpful
    Verified Reviewer
    Original review: June 16, 2017

    Unsuccessfully trying to get service for 2 years old LG Refrigerator. 5 Calls were made on 6/5/17 through 6/16/2017. Each time Pacific Sales Representative is saying they dispatched request to LG Services and I have to wait for two days to receive call from LG. Nobody calls and I call to LG they are saying there was not any dispatching requests sending me every time to call back to Pacific Sales and history repeats. I feel completely helpless and do not know what else I can do. Do I lost my warranty money and $2.500 cost of fridge? Is there any institution that can help me?

    4 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: June 5, 2017

    After reading all of the 1 star reviews about Pacific Sales horrible extended warranty reviews, I needed to share my story. 3 year old Samsung fridge (don't ever buy one), the fridge quit getting cold, made a horrific noise. Called Pacific Sales to file a claim last Thursday 6/1/2017, I was referred to (Art Appliance Repair) who scheduled an appt. for this past Saturday between 11 am and 2 pm.

    Art Repair called me at 9 am and said they had cancellations that a tech would be out earlier and would call me. No call and no show. I tried calling the number back and got a vmail. I just received a call again from Art Appliance Repair and the same person (RUDE) said he had notes that his tech showed up twice at my residence and no one was home. I told him I was there all day and no ever called or showed, he then told me his people do not lie to him. He tells me the next avail appt. is now Thursday 6/8/2017. A week and half no working refrigerator.

    I decided to look at Yelp reviews from this Art Appliance Center and they have one star reviews with almost the same story as mine. I called Pacific Sales and they said this place is the only repair service they contract out in my area, all they say is "Sorry for the inconvenience". Try living out of cooler and having to throw food away because it has spoiled.

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    7 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 1, 2017

    We bought the Washer and Dryer from Best Buy in Columbia MD in 2014 with an extended warranty and protection plan. Towards end of 2016 we started having problem with our Samsung dryer and washer. We called the Pacific Sales and then the nightmare started. This is one of the worst repair service we have come across. The representatives are not friendly at all, also they have contracted the repair service to outsiders. I was asked to call for my washer, whenever I called nobody is there to answer the call, and I cannot leave the message either as the mailbox is full. They scheduled the meeting for April 14, did not call to let us know the time for the service even.

    As to Dryer, the repair person came twice and still having the same issue. This is the first time I bought the appliances from Best Buy and it was one of the worst experience as to after sales service. In the past have bought the appliances from their competitor, their after sales service is the best. Would never recommend to buy from Best Buy as the after sales service is the worst. Unless and until you want to change the appliance every 2-3 years, should never buy from them.

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    Original review: March 17, 2017

    Purchase Samsung refrigerator, stove, dishwasher, and microwave (2 years ago) with 5 yr. protection plus installation for protection plan to work (so we were told). Called to service m/v but it is not worth sending someone to service m/v. They will send $140, (new matching m/v will cost more) or replace exiting m/v nor will they install new one. Charged $110 for installation. So bottom line --- no protection. Out $110 -- installation. Lose 3 years protection (not transferable), get $140. Cost more to buy matching m/v. Had problems with all Samsung appliances.

    5 people found this review helpful
    Original review: March 16, 2017

    Lousy service - I bought a Samsung Stove at Pacific Sales in Northridge store. It cost about the same as the ones at Home Depot and Lowe's because it was a Black Friday deal, but it's inferior to the ones at all the other stores as the handles are cheap plastic and break right away. I've gone back to Pacific Sales and got zero help with it, told me to go to a supply house and order metal ones. Wouldn't even look at the broken handles or try to order them. I feel that once they get your money they are done with you. Must be commission salesmen. They are all already broken. Home Depot took the time to help me. How come they're the only store selling the cheap model and at a higher price.

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 15, 2017

    Purchased 11/07 2013. 5 repair calls for malfunction of refrig/freezer with Warrantech. Refrigeration failed to function properly and food was spoiled twice after they "fixed the problem". I called Samsung 3/14/17 and they refused to back their product. I went to Pacific Sales 2016 and asked for a replacement for this lemon and they refused. Called Warrantech 11/20/17 about motor noise. No service tech ever showed up. This is much more than an inconvenience of a TV or washer dryer because the refrigerator malfunction - it exposes my family to food poisoning with such bacteria as Staph and Listeria etc.

    4 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 2, 2017

    ONE STAR IS NOT EVEN WORTHY FOR THIS COMPANY. In purchasing a refrigeration unit from Pacific Sales or Best Buy we also purchased an extended warranty unit. Not only did we have numerous issues with it constantly but finally after a couple of years when the motherboard gave up, we have had a nightmare of a time with trying to be reimbursed since they could not fix it.

    Pacific Sales is so completely unprofessional as is their warranty department. I have been told numerous times they will call back to give an update. They have never once done that. After being told a cash out was being sent out a month later they had not even begun the process. This whole process has been 3 months with me constantly having to follow up time after time after time. I STRONGLY suggest that you DO NOT deal with Best Buy (Pacific Sales). Go to a company that will honor what they profess to stand by. Most unprofessional company I have come across. One star is far too generous for this company.

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    3 people found this review helpful
    Original review: Feb. 14, 2017

    60 days and no response. We purchased the extended service plan when we bought the refrigerator at Best Buy. On January 5, 2017 we called for service. It took until January 31st for someone to come. They said they were ordering a part, we have received none. We have been yelled at, hung up on and ignored. Premier Appliance and Pacific sales mislead consumers and take advantage of people with no intention of providing any service, let alone excellent service.

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    Verified Reviewer
    Original review: Feb. 9, 2017

    I went to Pacific Appliance at Best Buy looking for a high end dishwasher. After being told the price was around $1500 I then find out they charge an extra $125 for installing, $95 for delivery, and $15 to haul off my old dishwasher. I then went to a competitor and the dishwasher was the same price and they charged $105 for delivery, installation and haul off. This company nickel and dimes you to death. I will never return.

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Jan. 27, 2017

    Purchased $10,000 in Bosch appliances. including Warrantech extended warranty. Unfortunately both the Dishwasher and Oven have had recurring issues. The Dishwasher handle is plastic and has cracked 2x in 1 year. Both fixed under Bosch warranty. The oven panel has broken 3x in one year all fixed under Bosch warranty. All fixed reasonably quickly. 800 series combo oven. Dishwasher 600 series.

    We have yet another broken panel. We've had two different repairmen out and now over two months later our bad display has been fixed, however, the control panel was not put back together properly and now the broil function is not working. We now have to wait an additional week for the repairman to come back and look at this.

    Warrantech warranty sold by Pacific Sales is all but useless. This warranty is sold with false pretense. Pacific Sales must be aware this warranty company and the service providers under this company are not qualified to service some of the appliances that are required to be worked on, in this case Bosch. When sold the impression is this is an extension of the Bosch 1 yr manufacturer warranty. Never was it implied or explained this was an additional third party. We could have purchased the Bosch warranty instead. At this time the Bosch manufacturer warranty is unavailable because it must be purchased while still under the 1st year warranty.

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    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Dec. 16, 2016

    I have bought a dishwasher (KitchenAid) in 11/15/2012 sales order # ** with 5 years warranty. Since then it has broken twice! But the worse part is their "Warranty Service" which is terrible! They have a very irresponsible & incompetent service center named "ANTECH APPLIANCES Inc" which sends you "Technicians" that don't know anything about appliances!

    Recently my dishwasher stopped working again, on Dec first I called their "Warranty Center" at 888-825-2678 and they sent someone who opened up a few parts from the machine and said he needs to replace a few parts which will cost us $240!!! I said it is under warranty, so why should I pay for the parts? He said, "I will talk with my manager and will call you back." Never called back. On December 12 I called again and followed up with the "Warranty Center". They said they will investigate and will get back to me. Never called me back! Again called them on Dec 15 to follow up, again they said, "We will call you back!" Nothing has happened since then. These are a bunch of crooks, don't buy from them please.

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    9 people found this review helpful
    Verified Buyer
    Original review: Dec. 5, 2016

    Kimberly ** and her staff did an excellent job of providing information and assistance in our purchase of multiple kitchen/home items -- a new refrigerator, washer and dryer, and dishwasher. It was a very pleasant buying experience and we're quite delighted with our choices. Thanks to all!

    3 people found this review helpful
    Verified Reviewer
    Original review: Dec. 2, 2016

    Since August 2016 my washing machine has not been working. November was the last time someone came to my home to fix it. The machine started spinning so the repair guy thought there was no need to fix it...?? Really? They've been to my home about every 2 weeks with parts and to fix it and they never have an answer... Pacific Sales sent me to the guarantee company and the guarantee company sends a third party. They've been doing this to me since August. I don't know what to do anymore. I call and call and no one cares. I'm so sad and upset. Being a mother of a special needs child, a single working mom. How?? And why? Is no one helping me... I can't buy another. I buy this one at 400. I paid for insurance. I don't know what to do. It's 12/1/16 and still this issues. Is this even legal??

    9 people found this review helpful
    Verified Buyer
    Original review: Nov. 17, 2016

    Over 2 weeks ago I went into Best Buy in Mt Laurel, NJ to order an gas oven and microwave from Samsung. My rep Ryan was kind and helpful and informative. However that’s where this sale went off the rails. Two times my order was scheduled and cancelled 5 min before the end of day leaving me without explanation that was acceptable. Example - 1st time - oven was dented and they didn’t want to bring damaged goods. 2nd time - delivery person didn’t have proper insurance and couldn’t make it; I kid you not! At 5 PM Wed 11/16 installations showed up w/ just my oven then tried to disconnect my old oven but couldn’t. 2 large men couldn’t disconnect a hose? I called PSE&G who came out and in 1 sec disconnected the gas pipe and noted that the gas pipe was all messed up and they must have tried to unscrew the wrong part of the hose!!!

    I called Pacific Sales to log a complaint and they attempted to calm me down but right now all I can do is to advise the rest of the world that if you want FRUSTRATION and DISSATISFACTION along with ineptitude then you go ahead and order from Best Buy, Pacific Sales and 3rd party installers from XPO last mile- they buyer beware!!! As far as the products aka Samsung I can’t say really since they haven’t even delivered them so stay turned. And in good faith I am in contact with P&F reps and BB reps trying to resolve these issues - which is nice - but frankly what was said and what they've done sounds ok but what’s so far has had little validity or a resolution insight to date.

    My advice is to avoid all 3 since they appear to hire people who are happy to take an order but can’t seem to deliver goods effectively, properly or timely and drives customers to the point of writing to customer affairs. Does that seem something you want to spend days, weeks doing??? All I was looking for was a decent oven and mic–nothing more–just selected poorly an org that simply can’t deliver!

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    10 people found this review helpful
    Verified Buyer
    Original review: Oct. 19, 2016

    I am a 74 year old male with 5 income homes and 2 income buildings. I keep ample money in the banks [2] yet when I tried to write a check at Pacific Sales. Telecheck refused to accept it!! I keep well over 6 figures at all times in my accounts. I felt humiliated and embarrassed by the denial to accept my check! I will not be returning to Pacific Sales as long as they are affiliated with telecheck!!!

    6 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Sept. 21, 2016

    Horrible, just horrible! I have never been so disappointed with any company ever in my life! If you are big on reviews, I advise you to take this one into consideration. Pacific Sales is an appliance company that sells their merchandise/ appliances through Best Buy company. One day, my mom and I got rid of our outdated refrigerator and went to Best Buy being optimistic on purchasing a new refrigerator. We were just going to look or window browse in hopes we might find a good deal. We came across one that was simple and sleek with its appearances and size. It was side-by-side, two door Whirlpool stainless steel refrigerator.

    Moving on, we ended up purchasing the refrigerator the same day with Stephen the sale rep. He was great help with helping us look for what we were looking for. Originally, I didn't want one that had the ice maker, so he took it beyond himself to look for the same model that didn't have the ice maker option. He found the same one without the ice maker option and I was literally thrilled. We ended purchasing the same day with delivery was in about 1 week and half.

    So we waited for the fridge to be delivered. The fridge came as purchased. Brand new. We used the fridge for about a week, until I came to my sense that this fridge is way too big for an apt. It was too wide and the depth was too deep, I forgot the measurements but I ended up going back to Pacific Sales to see if I can exchange it for a smaller size. Again, Stephen was helpful with that. He found the same model in a smaller size without the ice maker also. We did an even exchange, even though the bigger one was a bit more.

    I again waited about 2 weeks, due to the fridge was backordered. I kept calling PS and questioning about my fridge being delivered. Yet again, Stephen helped with that and he also offered to give me back $100 just because we waited so long for the smaller model to come. So, one day the delivery company came and picked up the bigger model to take back to the warehouse. Somehow in the midst of picking up the bigger size modeled they didn't deliver my smaller one I had exchanged for. Nowhere in their invoice had mention that they were suppose to deliver the smaller model. So, with that being said my mom and I didn't have a fridge for several days until the smaller model came. I was already upset about that.

    We waited very patiently for the smaller fridge to come. It eventually came about 3-4 days later. However, during delivery I was at work and my mom was home. My mom does not speak any english and I was communicating to her via phone calls. The delivery people came and delivered the smaller version. Once I got home from work. I notice that the fridge was damaged from the right side of the door to the right side panel. Again, with all this time waiting in between, I was left upset.

    I called back and made a complaint to PS. The customer service lady helped me and offer $200 in store credit in place of the damage. In my mind I just wanted a nice undamaged fridge that I paid for. I would hate to always walk by it and see that it's damage. So I told her that I didn't want the store credit. She ended up fixing the order and setting up arrangement for delivery to be picked up. Several day after the delivery people came to pick up the damaged fridge and deliver the undamaged fridge. I said, "Phew!" in signs of relief, I thought this would be the last problem I encounter with this company. It wasn't.

    Two weeks after the ordeal, I received my bank statement from Best Buy, since PS is an adjunct company through Best Buy. On the bank statement I was not only being charge one Whirlpool refrigerator, but two. One for $939.23 and the second one for $988.98. I have made contact with their customer service representative and he has yet to help me. I have filed fraud with bank and also made a dispute with them. I am above and beyond frustrated with Pacific Sales along with the delivery company they work with. Here I am, unhappy, dissatisfied and stressed for something that I am being charge that I have no ownership of. I need help on what to do. I continue to check up daily with that customer service rep.

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    10 people found this review helpful

    Pacific Sales expert review by ConsumerAffairs

    With 50 years of experience selling appliance products, Pacific Sales has recently expanded nationwide as a Best Buy subsidiary. They currently operate 36 full service home improvement and appliance stores and an additional 55 appliance-only stores located inside Best Buy locations.

    • Free shipping: Free standard shipping is available on all qualifying purchases.

    • Haul away and recycling included: At the time of delivery, have old appliances hauled away at no extra charge.

    • Price match guarantee: They will meet or beat any local competitors price and select online retailers. They will even match their own price if the price drops during the return/exchange period.

    • Extended warranty options: Get the Best Buy extended warranty on appliance products purchased through Pacific Sales.

    • Basic installation included: For appliances that do not require expert installation, the service is included in the purchase price.

    • Best for: Frugal shoppers and big families.

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    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Pacific Sales Company Information

    Company Name:
    Pacific Sales
    Year Founded:
    1960
    Address:
    3100 W Frye Rd
    City:
    Chandler
    State/Province:
    AZ
    Postal Code:
    85226
    Country:
    United States
    Phone:
    (480) 792-1680
    Website:
    www.pacificsales.com

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