Pacific Sales Reviews

Where do I even start? The number of problems and complaints is staggering at this point. This complaint is both with Pacific Sales (owned by Best Buy) and fridge manufacturer Miele. Both companies have behaved abysmally.
The *short* version of the complaint (I could go on for pages!) is that I discovered a problem and requested a return for an extremely expensive built-in refrigerator weeks before the return deadline, *pending investigation* on why it didn’t match what I saw in the Miele showroom, because no one knew why it didn’t match. I was very clear that this would be a return if the problem could not be fixed, and the store led me on for weeks and then months that a return would be fine, once we figured out what the problem was.

We were impressed with Pacific Sales in Temecula right from the start. Not only do they have floor models available of just about everything there is, their associates are also top-notch. Alyssa, the sales associate we spent the majority of our time with, was extremely helpful and informative. She was friendly, professional, & efficient while never pushy. We appreciated the store's wide selection of floor models (and their reasonable prices) and Alyssa's knowledge so much, we decided to get all our new condo's appliances on that one trip. Two other associates went above & beyond too. Janette assisted with our financing and couldn't have been more patient or helpful as we went through the process.

🚫 Worst Customer Experience Ever – BEWARE of Pacific Kitchen & Home / Best Buy 🚫. I recently spent over $30,000 at Pacific Kitchen & Home (Owned by Best Buy) on appliances for a full kitchen remodel. You’d think that kind of investment would come with at least decent service. Think again. When the appliances were delivered, we specifically asked the Best Buy delivery team if we needed to inspect everything immediately, since installation wouldn’t happen for a few weeks. Their exact words? “No worries, you don’t need to inspect them now. If anything is wrong later, Best Buy will take care of it.” That turned out to be a complete lie.

Paul K. at the Pacific Sales store in Pasadena was super helpful in assisting us in finding just the right vanity faucet for our newly remodeled bathroom. We needed a faucet which complemented our new more modern looking vanity as well as the original lighting fixtures and mirror, which we kept. Paul reviewed the pictures we brought of our bathroom. He directed us to consider "transitional" styles and provided information on faucet features and styles. He placed faucet numerous models next to each other and on vanities for us. He answered all our questions. We especially appreciated his facilitation of a quick deliver so that we could have the faucet installed by our contractor on a specific date. The faucet is now installed and looks great, complementing both the old and new features of our bathroom.

Laurie ** was extremely helpful in finding the manufacturer which I was unable to locate on Internet. She called the company directly and arranged for warranty coverage and parts, verified I did not need special tools, printed out all schematics in a very short period of time.

Robert ** greeted us and listened to our needs. He demonstrated the refrigerators and was knowledgeable about all brands. Most importantly he was a terrific problem solver. I would recommend that you ask for Robert.

The day I went and purchased a speed queen washer from Corona Ca was good. I found Samantha helpful. I Purchased extra protection on this tr5 by Luis’s recommendation in case I wanted to change machine for tr7. Tc 5 is ok, but found that it does not have small load option. Within 3 days I wanted tr7 model but was told that they don’t have it but would get it soon and I would be called by Samantha. 3 months later still no calls and web says cannot get the tr7 at pacific sales/Best Buy. I was directed to call large product fulfillment resolution team which was no help - lots of hoops to jump thru just to find no tr7 model. Feel I was lied to when they said they would be getting tr7 soon. Howard’s has it. Went to PS to avoid Howard's appliances. Beware. Pacific sales is not any better place to buy appliances.

Over the years we have purchased multiple large appliances and items for kitchen and bath for two homes, from Pacific Sales in Rancho Mirage. The experiences have always been trying and incredibly frustrating. We had ongoing difficulties with accurate information, getting anyone who would call back, order issues, delivery problems, finding a pleasant employee happy to help. So we went back, but only to see what's now available, because the store does have a wide selection, and our intention was to then comparison shop and search for things on the Internet.

I recently spent $25,000.00 in appliances with Pacific Sales Cerritos CA. The installers were not certified, had to borrow tools to attempt the installation. They left with nothing completed on the Wolf SubZero checklist. The Wolf range is not able to be used. The Cerritos store has ignored my request for follow-up. I am hiring a certified installer at the cost of $350.00 plus parts to complete the installation. I will file a small claims suit against Pacific Sales to recover costs. My recommendation is to purchase appliances from retailers that use only certified installers. Friedmans or Howards, Pacific Sales uses Home Depot installers and the have no clue how to install high-end appliances.

There needs to be an option for 0 or negative stars. Do not order anything from this store or this company if you want it delivered and installed. The company they use is abysmal and kept pushing back the time - it went from 8am to 6:45pm and the manager of Pacific Scott DEFENDED it. Once they get your money they could care less about anything else. Their payment person lied that the price included delivery and installation. I specifically and explicitly asked her three times, does this include everything including delivery and installation? Three times she said yes, everything has been paid for. Then I get a call from the delivery company that they will be charging $150 an hour and if I paid with a credit/debit card, they would charge an additional 3% of the total bill to cover the CC processing costs. Take your business anywhere but not here.