Pacific Sales Reviews

California

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3.3(191)

About Pacific Sales

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Pacific Sales specializes in high-end kitchen and home appliances, providing a curated selection of products such as refrigerators, ranges, washers and dryers. The company aids customers in selecting appliances that match their lifestyle and space requirements.

Pros
  • Wide selection of appliances
  • Quick problem resolution
  • Good product quality
Cons
  • Poor communication from staff
  • Delivery delays and issues

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Pacific Sales Reviews

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    How do I know I can trust these reviews about Pacific Sales?
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    Customer ServicePriceStaff

    Reviewed June 15, 2025

    🚫 Worst Customer Experience Ever – BEWARE of Pacific Kitchen & Home / Best Buy 🚫. I recently spent over $30,000 at Pacific Kitchen & Home (Owned by Best Buy) on appliances for a full kitchen remodel. You’d think that kind of investment would come with at least decent service. Think again. When the appliances were delivered, we specifically asked the Best Buy delivery team if we needed to inspect everything immediately, since installation wouldn’t happen for a few weeks. Their exact words? “No worries, you don’t need to inspect them now. If anything is wrong later, Best Buy will take care of it.” That turned out to be a complete lie.

    Fast forward a few weeks—we finally opened the LG dishwasher box and found it dented in multiple places. I called the store right away, only to be told that since it's been more than two weeks, I’m out of luck. Best Buy’s solution? A laughable $100 “gift card” on a damaged unit that cost far more and furthermore could not be used for an extended warranty to protect me from a potential failure of the damaged appliance. When I asked to speak to a supervisor, not only was the offer retracted, but he also contradicted his own employee and essentially told me I was out of options. I asked for a reasonable compromise—20% off the unit and a 5-year warranty in case it fails early or the shipping damage voids the manufacturer’s warranty. Denied. No empathy, no accountability, no customer-first mindset.

    For a company that claims to care about customer satisfaction, this was a total disaster from start to finish. Misleading delivery staff, inflexible policies, inconsistent support, and zero willingness to make it right after taking tens of thousands of dollars from us. Never again. If you're considering buying appliances from Pacific Kitchen & Home or Best Buy—don’t. You're better off anywhere else. Once they have your money, you're on your own. #BestBuyFail #CustomerServiceDisaster #NeverAgain

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    Installation & SetupStaff

    Reviewed May 6, 2025

    Paul K. at the Pacific Sales store in Pasadena was super helpful in assisting us in finding just the right vanity faucet for our newly remodeled bathroom. We needed a faucet which complemented our new more modern looking vanity as well as the original lighting fixtures and mirror, which we kept. Paul reviewed the pictures we brought of our bathroom. He directed us to consider "transitional" styles and provided information on faucet features and styles. He placed faucet numerous models next to each other and on vanities for us. He answered all our questions. We especially appreciated his facilitation of a quick deliver so that we could have the faucet installed by our contractor on a specific date. The faucet is now installed and looks great, complementing both the old and new features of our bathroom.

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      Customer ServiceCoverageStaff

      Reviewed Sept. 5, 2024

      Laurie ** was extremely helpful in finding the manufacturer which I was unable to locate on Internet. She called the company directly and arranged for warranty coverage and parts, verified I did not need special tools, printed out all schematics in a very short period of time.

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      Staff

      Reviewed Aug. 8, 2024

      Robert ** greeted us and listened to our needs. He demonstrated the refrigerators and was knowledgeable about all brands. Most importantly he was a terrific problem solver. I would recommend that you ask for Robert.

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      Customer ServiceSales & MarketingStaff

      Reviewed July 8, 2024

      The day I went and purchased a speed queen washer from Corona Ca was good. I found Samantha helpful. I Purchased extra protection on this tr5 by Luis’s recommendation in case I wanted to change machine for tr7. Tc 5 is ok, but found that it does not have small load option. Within 3 days I wanted tr7 model but was told that they don’t have it but would get it soon and I would be called by Samantha. 3 months later still no calls and web says cannot get the tr7 at pacific sales/Best Buy. I was directed to call large product fulfillment resolution team which was no help - lots of hoops to jump thru just to find no tr7 model. Feel I was lied to when they said they would be getting tr7 soon. Howard’s has it. Went to PS to avoid Howard's appliances. Beware. Pacific sales is not any better place to buy appliances.

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      Customer ServiceSales & MarketingStaffProcess

      Reviewed June 23, 2023

      Over the years we have purchased multiple large appliances and items for kitchen and bath for two homes, from Pacific Sales in Rancho Mirage. The experiences have always been trying and incredibly frustrating. We had ongoing difficulties with accurate information, getting anyone who would call back, order issues, delivery problems, finding a pleasant employee happy to help. So we went back, but only to see what's now available, because the store does have a wide selection, and our intention was to then comparison shop and search for things on the Internet.

      In the end we bought everything from Pacific Sales, the reason being one person on staff who made it a totally different experience. Her name is MELANIE, and she made the whole process actually enjoyable! Melanie was knowledgeable, responsive, always called back, and just generally pleasant and happy in every interaction. It's rare nowadays to find employees who care about their jobs, and even more importantly, their customers, Melanie is such an employee and I wanted to shout out a well deserved recognition. She made the difference and she made the sales.

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      Installation & Setup

      Reviewed May 6, 2022

      I recently spent $25,000.00 in appliances with Pacific Sales Cerritos CA. The installers were not certified, had to borrow tools to attempt the installation. They left with nothing completed on the Wolf SubZero checklist. The Wolf range is not able to be used. The Cerritos store has ignored my request for follow-up. I am hiring a certified installer at the cost of $350.00 plus parts to complete the installation. I will file a small claims suit against Pacific Sales to recover costs. My recommendation is to purchase appliances from retailers that use only certified installers. Friedmans or Howards, Pacific Sales uses Home Depot installers and the have no clue how to install high-end appliances.

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      Customer ServiceInstallation & SetupCoveragePricePunctuality & SpeedStaff

      Reviewed Jan. 7, 2021

      There needs to be an option for 0 or negative stars. Do not order anything from this store or this company if you want it delivered and installed. The company they use is abysmal and kept pushing back the time - it went from 8am to 6:45pm and the manager of Pacific Scott DEFENDED it. Once they get your money they could care less about anything else. Their payment person lied that the price included delivery and installation. I specifically and explicitly asked her three times, does this include everything including delivery and installation? Three times she said yes, everything has been paid for. Then I get a call from the delivery company that they will be charging $150 an hour and if I paid with a credit/debit card, they would charge an additional 3% of the total bill to cover the CC processing costs. Take your business anywhere but not here.

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      Customer ServiceInstallation & SetupSales & MarketingPunctuality & SpeedStaff

      Reviewed Sept. 14, 2020

      Beware of Pacific Sales! This place has been a nightmare. I purchased a Viking fridge on July 11th paid in full! They said they would hold my fridge when we were ready for the installation. I called the following week and they sold my fridge to someone!! (an already purchased fridge). They said I had to wait until August for another fridge that was now on backorder. Doesn't end there. They had me wait all day to have it delivered.

      Delivery was confirmed day before. It NEVER came!! I reached out to rep. He said it was still on backorder and it was another few weeks. Now we are in September... Fridge was finally delivered and installers told us we could not install it because drywall needed adjustments for them to install correctly. My sales rep never explained to me this very important process of having the correct specs before delivery. Delivery company offered to hold it at their warehouse. After I explained the nightmare of just getting fridge delivered and not feeling good about them taking the fridge.

      They ensured me I would have NO PROBLEMS... WRONG! I called for delivery and they said I had to wait 2 weeks. Because that is their system set up delivering with GEEK Squad. Been on hold 40 minutes trying to even find out where my $10,000 fridge is. No one can help. Worst nightmare ever!!! Poor communication, liars, downright scandals for even selling my fridge in the first place!!!! They are associated with Best Buy and Geek Squad. Not one could help!! We are now mid-September no fridge or resolution!! My rep's solution was to file a complaint here because my problem was no longer a store level problem and he didn't know anyone who could help.

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      Customer Service

      Reviewed Jan. 29, 2020

      I hope consumers read this and do their research. I purchased an LG Refrigerator for $3k from Pacific Sales through Best Buy and their extended Warranty - Warrantech. On the 3rd year, the fridge started making a humming noise at back and stopped dispensing drinking water. In 3 months from when issues began, I've placed 7 calls, 4 different companies have been sent and about 5 different technicians, some several times each and not one can fix issues. The fan, front panel, and two parts on back have been replaced, some several times to no avail. Also, service providers tend to schedule appts the day before without giving an option as if people don't have jobs to go to.

      I wish I would have purchased a Kenmore as I've done twice in the past, they lasted over 20 years with only minor maintenance. My Hope's is that they buy their refrigerator back from me so I can purchase a working appliance. I've also called Warrantech and asked to speak to a manager. They told me they would call me back and they never did. I will not renew the warranty through them again.

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      Pacific Sales author review by ConsumerAffairs Research Team

      With 50 years of experience selling appliance products, Pacific Sales has recently expanded nationwide as a Best Buy subsidiary. They currently operate 36 full service home improvement and appliance stores and an additional 55 appliance-only stores located inside Best Buy locations.

      • Free shipping: Free standard shipping is available on all qualifying purchases.

      • Haul away and recycling included: At the time of delivery, have old appliances hauled away at no extra charge.

      • Price match guarantee: They will meet or beat any local competitors price and select online retailers. They will even match their own price if the price drops during the return/exchange period.

      • Extended warranty options: Get the Best Buy extended warranty on appliance products purchased through Pacific Sales.

      • Basic installation included: For appliances that do not require expert installation, the service is included in the purchase price.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Pacific Sales Company Information

      Company Name:
      Pacific Sales
      Year Founded:
      1960
      Address:
      3100 W Frye Rd
      City:
      Chandler
      State/Province:
      AZ
      Postal Code:
      85226
      Country:
      United States
      Website:
      www.pacificsales.com