Pacific Sales

I recently spent $25,000.00 in appliances with Pacific Sales Cerritos CA. The installers were not certified, had to borrow tools to attempt the installation. They left with nothing completed on the Wolf SubZero checklist. The Wolf range is not able to be used. The Cerritos store has ignored my request for follow-up. I am hiring a certified installer at the cost of $350.00 plus parts to complete the installation. I will file a small claims suit against Pacific Sales to recover costs. My recommendation is to purchase appliances from retailers that use only certified installers. Friedmans or Howards, Pacific Sales uses Home Depot installers and the have no clue how to install high-end appliances.

There needs to be an option for 0 or negative stars. Do not order anything from this store or this company if you want it delivered and installed. The company they use is abysmal and kept pushing back the time - it went from 8am to 6:45pm and the manager of Pacific Scott DEFENDED it. Once they get your money they could care less about anything else. Their payment person lied that the price included delivery and installation. I specifically and explicitly asked her three times, does this include everything including delivery and installation? Three times she said yes, everything has been paid for. Then I get a call from the delivery company that they will be charging $150 an hour and if I paid with a credit/debit card, they would charge an additional 3% of the total bill to cover the CC processing costs. Take your business anywhere but not here.

Beware of Pacific Sales! This place has been a nightmare. I purchased a Viking fridge on July 11th paid in full! They said they would hold my fridge when we were ready for the installation. I called the following week and they sold my fridge to someone!! (an already purchased fridge). They said I had to wait until August for another fridge that was now on backorder. Doesn't end there. They had me wait all day to have it delivered.

I hope consumers read this and do their research. I purchased an LG Refrigerator for $3k from Pacific Sales through Best Buy and their extended Warranty - Warrantech. On the 3rd year, the fridge started making a humming noise at back and stopped dispensing drinking water. In 3 months from when issues began, I've placed 7 calls, 4 different companies have been sent and about 5 different technicians, some several times each and not one can fix issues. The fan, front panel, and two parts on back have been replaced, some several times to no avail. Also, service providers tend to schedule appts the day before without giving an option as if people don't have jobs to go to.

I drove an hour to get a dryer the credit card was approved and our later my order was canceled. I called the bank. There is no issues. When I went to reorder it I was told I had to come to the store. I reordered the dryer in store and stopped for dinner on my way home. 5 minutes into my dinner I get a text saying my order has been canceled. I headed back to the restore. Ordered it one more time. I refuse to go anywhere in till I knew for sure I was getting my dryers of course. All the delivery dates were changing around because they were no longer available. Once again my order was canceled and I was told that it had been flagged by the a fraud department. You had a driver's license. What else did you need?

Bought a microwave from Pacific Sales. Had to have it installed. The installers broke brand new cabinets and dented brand new flooring. They said they would come back and fix the issue. Spoke to the “manager” who was rude and disrespectful so asked to talk to owner. The so called manager said he was the owner and then kept back peddling when told he said he was the manager. Anyways, he ended up coming out to look at the damage then said he would call that night to make an appointment to come fix it, never called. Called him the next day and made an appointment for a week later.

Worst customer service I’ve ever experienced. Went to Northridge store as nice large showroom to view Wolf, Thermador Bosch and Fisher/P. And the salesman was condescending opinionated and rude. Only wanted to show me Wolf, Sub-Zero, when asked him to show me less priced makers. He told me I should not grill in my kitchen...grilling is for outdoors. When asked about grill not griddle on cooktop - walked away from me and verbally told other female salesperson that I was rude & didn’t know anything? Then told me they didn’t Need MY business.!!!! Spoke with manager who was nice but didn’t seem surprised by my experience. NEVER AGAIN!!

Our LG Refrigerator/Freezer has been out going on (6) weeks. We have lost food twice. First technician from Adams Appliance replaced circuit board. Second technician from Puls replaced compressor, evap coil, and filter drier. It worked for a day, and quit again. And now, we have been waiting for a week for a third technician. I am disabled, and diabetic. This needs to be resolved!!!

2/5/19 Purchase $10,268.87 LG Fridge, Thermador Range and Dishwasher, Range Hood (Griddle was stated to be an upgrade of about $500.00). 3/30/19

Sent email to that my family preferred the range with six burners and no griddle, please change order. No reply. 5/18/19 Made arrangement to pick up range hood to visually inspect unit so my contractor could set up ducting to receive range hood, unit picked up at store 5/21/19. June 26 Made arrangements to have the dishwasher delivered to “dry fit” test with new cabinets. Delivery was made the following day or two. Unknown date July With no answer to my email of 3/30/19. I called to confirm the order for my range was changed from 4 burner with griddle to 6 burner. The change was never made. Once the change was confirmed the price was reduced by $346, not the (appx) $500 differential I was told in February.

Temecula Store... I Just bought a bathroom sink faucet, (Moen) with towel racks and accessories. They could not have been more helpful! John, also Gustavo in the sink/bath/kitchen faucet area are the two people who helped me. 5 years ago I remodeled my entire kitchen, I bought all my appliances here, SubZero Ref., Kohler sinks, faucets, Thermador double ovens, cooktop, Thermador built in Coffee Maker, downdraft exhaust for cooktop, and dishwasher, etc. Cameron in the appliance dept was so amazing. I was treated with the utmost of courtesy the entire time I worked with him, These same people are still there over 5 years later!!! Expenditures were over 16K for all of my appliances, etc. I have recommend the Temecula Store and the above people over and over. Thank you!!!