Pacific Sales Reviews

Where do I even start? The number of problems and complaints is staggering at this point. This complaint is both with Pacific Sales (owned by Best Buy) and fridge manufacturer Miele. Both companies have behaved abysmally.
The *short* version of the complaint (I could go on for pages!) is that I discovered a problem and requested a return for an extremely expensive built-in refrigerator weeks before the return deadline, *pending investigation* on why it didn’t match what I saw in the Miele showroom, because no one knew why it didn’t match. I was very clear that this would be a return if the problem could not be fixed, and the store led me on for weeks and then months that a return would be fine, once we figured out what the problem was.

We were impressed with Pacific Sales in Temecula right from the start. Not only do they have floor models available of just about everything there is, their associates are also top-notch. Alyssa, the sales associate we spent the majority of our time with, was extremely helpful and informative. She was friendly, professional, & efficient while never pushy. We appreciated the store's wide selection of floor models (and their reasonable prices) and Alyssa's knowledge so much, we decided to get all our new condo's appliances on that one trip. Two other associates went above & beyond too. Janette assisted with our financing and couldn't have been more patient or helpful as we went through the process.

🚫 Worst Customer Experience Ever – BEWARE of Pacific Kitchen & Home / Best Buy 🚫. I recently spent over $30,000 at Pacific Kitchen & Home (Owned by Best Buy) on appliances for a full kitchen remodel. You’d think that kind of investment would come with at least decent service. Think again. When the appliances were delivered, we specifically asked the Best Buy delivery team if we needed to inspect everything immediately, since installation wouldn’t happen for a few weeks. Their exact words? “No worries, you don’t need to inspect them now. If anything is wrong later, Best Buy will take care of it.” That turned out to be a complete lie.

Paul K. at the Pacific Sales store in Pasadena was super helpful in assisting us in finding just the right vanity faucet for our newly remodeled bathroom. We needed a faucet which complemented our new more modern looking vanity as well as the original lighting fixtures and mirror, which we kept. Paul reviewed the pictures we brought of our bathroom. He directed us to consider "transitional" styles and provided information on faucet features and styles. He placed faucet numerous models next to each other and on vanities for us. He answered all our questions. We especially appreciated his facilitation of a quick deliver so that we could have the faucet installed by our contractor on a specific date. The faucet is now installed and looks great, complementing both the old and new features of our bathroom.

Laurie ** was extremely helpful in finding the manufacturer which I was unable to locate on Internet. She called the company directly and arranged for warranty coverage and parts, verified I did not need special tools, printed out all schematics in a very short period of time.

Robert ** greeted us and listened to our needs. He demonstrated the refrigerators and was knowledgeable about all brands. Most importantly he was a terrific problem solver. I would recommend that you ask for Robert.

The day I went and purchased a speed queen washer from Corona Ca was good. I found Samantha helpful. I Purchased extra protection on this tr5 by Luis’s recommendation in case I wanted to change machine for tr7. Tc 5 is ok, but found that it does not have small load option. Within 3 days I wanted tr7 model but was told that they don’t have it but would get it soon and I would be called by Samantha. 3 months later still no calls and web says cannot get the tr7 at pacific sales/Best Buy. I was directed to call large product fulfillment resolution team which was no help - lots of hoops to jump thru just to find no tr7 model. Feel I was lied to when they said they would be getting tr7 soon. Howard’s has it. Went to PS to avoid Howard's appliances. Beware. Pacific sales is not any better place to buy appliances.

Over the years we have purchased multiple large appliances and items for kitchen and bath for two homes, from Pacific Sales in Rancho Mirage. The experiences have always been trying and incredibly frustrating. We had ongoing difficulties with accurate information, getting anyone who would call back, order issues, delivery problems, finding a pleasant employee happy to help. So we went back, but only to see what's now available, because the store does have a wide selection, and our intention was to then comparison shop and search for things on the Internet.

I recently spent $25,000.00 in appliances with Pacific Sales Cerritos CA. The installers were not certified, had to borrow tools to attempt the installation. They left with nothing completed on the Wolf SubZero checklist. The Wolf range is not able to be used. The Cerritos store has ignored my request for follow-up. I am hiring a certified installer at the cost of $350.00 plus parts to complete the installation. I will file a small claims suit against Pacific Sales to recover costs. My recommendation is to purchase appliances from retailers that use only certified installers. Friedmans or Howards, Pacific Sales uses Home Depot installers and the have no clue how to install high-end appliances.

There needs to be an option for 0 or negative stars. Do not order anything from this store or this company if you want it delivered and installed. The company they use is abysmal and kept pushing back the time - it went from 8am to 6:45pm and the manager of Pacific Scott DEFENDED it. Once they get your money they could care less about anything else. Their payment person lied that the price included delivery and installation. I specifically and explicitly asked her three times, does this include everything including delivery and installation? Three times she said yes, everything has been paid for. Then I get a call from the delivery company that they will be charging $150 an hour and if I paid with a credit/debit card, they would charge an additional 3% of the total bill to cover the CC processing costs. Take your business anywhere but not here.

Beware of Pacific Sales! This place has been a nightmare. I purchased a Viking fridge on July 11th paid in full! They said they would hold my fridge when we were ready for the installation. I called the following week and they sold my fridge to someone!! (an already purchased fridge). They said I had to wait until August for another fridge that was now on backorder. Doesn't end there. They had me wait all day to have it delivered.

I hope consumers read this and do their research. I purchased an LG Refrigerator for $3k from Pacific Sales through Best Buy and their extended Warranty - Warrantech. On the 3rd year, the fridge started making a humming noise at back and stopped dispensing drinking water. In 3 months from when issues began, I've placed 7 calls, 4 different companies have been sent and about 5 different technicians, some several times each and not one can fix issues. The fan, front panel, and two parts on back have been replaced, some several times to no avail. Also, service providers tend to schedule appts the day before without giving an option as if people don't have jobs to go to.

I drove an hour to get a dryer the credit card was approved and our later my order was canceled. I called the bank. There is no issues. When I went to reorder it I was told I had to come to the store. I reordered the dryer in store and stopped for dinner on my way home. 5 minutes into my dinner I get a text saying my order has been canceled. I headed back to the restore. Ordered it one more time. I refuse to go anywhere in till I knew for sure I was getting my dryers of course. All the delivery dates were changing around because they were no longer available. Once again my order was canceled and I was told that it had been flagged by the a fraud department. You had a driver's license. What else did you need?

Bought a microwave from Pacific Sales. Had to have it installed. The installers broke brand new cabinets and dented brand new flooring. They said they would come back and fix the issue. Spoke to the “manager” who was rude and disrespectful so asked to talk to owner. The so called manager said he was the owner and then kept back peddling when told he said he was the manager. Anyways, he ended up coming out to look at the damage then said he would call that night to make an appointment to come fix it, never called. Called him the next day and made an appointment for a week later.

Worst customer service I’ve ever experienced. Went to Northridge store as nice large showroom to view Wolf, Thermador Bosch and Fisher/P. And the salesman was condescending opinionated and rude. Only wanted to show me Wolf, Sub-Zero, when asked him to show me less priced makers. He told me I should not grill in my kitchen...grilling is for outdoors. When asked about grill not griddle on cooktop - walked away from me and verbally told other female salesperson that I was rude & didn’t know anything? Then told me they didn’t Need MY business.!!!! Spoke with manager who was nice but didn’t seem surprised by my experience. NEVER AGAIN!!

Our LG Refrigerator/Freezer has been out going on (6) weeks. We have lost food twice. First technician from Adams Appliance replaced circuit board. Second technician from Puls replaced compressor, evap coil, and filter drier. It worked for a day, and quit again. And now, we have been waiting for a week for a third technician. I am disabled, and diabetic. This needs to be resolved!!!

Sent email to that my family preferred the range with six burners and no griddle, please change order. No reply. 5/18/19 Made arrangement to pick up range hood to visually inspect unit so my contractor could set up ducting to receive range hood, unit picked up at store 5/21/19. June 26 Made arrangements to have the dishwasher delivered to “dry fit” test with new cabinets. Delivery was made the following day or two. Unknown date July With no answer to my email of 3/30/19. I called to confirm the order for my range was changed from 4 burner with griddle to 6 burner. The change was never made. Once the change was confirmed the price was reduced by $346, not the (appx) $500 differential I was told in February.

Temecula Store... I Just bought a bathroom sink faucet, (Moen) with towel racks and accessories. They could not have been more helpful! John, also Gustavo in the sink/bath/kitchen faucet area are the two people who helped me. 5 years ago I remodeled my entire kitchen, I bought all my appliances here, SubZero Ref., Kohler sinks, faucets, Thermador double ovens, cooktop, Thermador built in Coffee Maker, downdraft exhaust for cooktop, and dishwasher, etc. Cameron in the appliance dept was so amazing. I was treated with the utmost of courtesy the entire time I worked with him, These same people are still there over 5 years later!!! Expenditures were over 16K for all of my appliances, etc. I have recommend the Temecula Store and the above people over and over. Thank you!!!

My washer has been out for over a month and I am waiting for the third service for the same problem. The company they have assigned to provide the service takes only weekday appointments for which they schedule the full day for the appointment, or if you want a Saturday you must wait a month. This means I have to take a day off, for which I don't get paid, for each appointment. I have now lost 2 days of pay and am scheduled for another weekday appointment which means I will have lost 3 days of pay. I could almost buy a new washer for the money I am losing. I have tried to explain to this service my problem but they don't really care and are probably servicing their own clients first. I am 73 and have been doing my laundry in the bathtub. I will never again purchase their Pacific Sales Warranty.

The worst experience I've ever had the displeasure of enduring. They lie. My refrigerator was paid for on a Wednesday and was scheduled for installation the following Saturday. This did not happen. Was assured verbally that installation would happen Tuesday. Received an email Saturday evening, no phone call, that installation was confirmed for Wednesday. Received another email Monday stating that installation was confirmed for Thursday. Again, no courtesy phone call. I'm writing this Monday evening, we'll see if they actually come through with their latest "promise".