Appliances Connection

I followed terrible local advice and ordered an inexpensive under-sink garbage disposal unit from Appliances Connection. A few hours later, I realized that exactly nothing was gained by ordering from a business in Brooklyn, when I could more easily have gotten the same thing at any of several stores. Appliances Connection Customer Service representatives, two of them, were helpful, kind, and efficient. The first lady listened to my issue, and transferred me to the department that would manage that business. The gentleman to whom I spoke next simply looked up the order number and cancelled it.

I bought a Whirlpool side-by-side Fridge/Freezer combo 18 years ago when I moved into my house. Never had a problem with them, love them but knew it was time to replace before one went out & left me hanging. I found the same exact units but brand new, built in 2021 models. So I ordered them on the 4th of July special thru Lowe's but they said they couldn't be delivered until Nov. 2021, which was 5 months down the road, but I ordered them anyway because I had such luck with early models, same units. Then I decided to Google the model #'s and both units popped right up thru Appliances Connection. The price was lower than Lowe's prices, even though they were on sale at Lowe's & they showed they could deliver in just a few weeks! I actually didn't believe it...it is sincerely was too good to be true. I told my wife they must be "scratch & dent" & just not listed as that.

Great experience so far... I was shopping for washer/dryer combo and googling for the best prices. I almost got them from another local vendor but then found out the crazy delivery fee. In my search I came across this site but wary about it since I'm not familiar with the company, I Googled and read up on all the good reviews so I decided to take the dive. Since it was such a good deal I figured the downsize is the long delivery time frame but I couldn't believed it when I got the call telling me that it will be delivered next day which means the turnaround was only three days. I haven't used the appliances yet but so far I'm so impressed with the customer service, ease of shopping at the website and the awesome prices.

I was totally impressed with Appliances Connection. I live just outside of Austin, TX and was VERY skeptical of buying a large appliance from a company all the way in NY. I had recently bought a stove from another company and it took 3 deliveries to deliver a stove that was not damaged, which made me more wary of working with a company so far away. However, the price was SO GOOD I just had to give it a shot. Wow. Perfect delivery. I inspected the box before it was pulled off the truck. They then unboxed it in my driveway and let me inspect it again and it was flawless. The delivery guys were superb. It took a little longer to get than had I ordered local (about a week and a half), but I saved lots of $! For that kind of money, I can be a very patient person person. :-)

I recently shopped for a wall air conditioner unit and was limited to a specific model that would fit the current opening in my wall. The unit was hard to find, but Appliances Connection had it. When I called them the sales people were knowledgeable, and very helpful. They also offered the best price I could find, but offered a price matching service if I did find a better price with one of their registered websites.

I decided to order my Samsung front load washer and gas dryer through AppliancesConnection.com after checking out their prices and ratings on the Internet. My experience was very positive. The man I spoke with was very helpful and even reduced the price a bit more than the listed price on the 5-year service contract. Once the order was placed I received regular emails updating me on the shipment's status and expected delivery date and time. Everything arrived as expected and I love my new machines. If you know what you want, dealing with AppliancesConnection.com is much easier than going to the mall or an appliance store, and their prices were the best. I would definitely order from them again.

I ordered my Refrigerator on 11/26/2021 (Black Friday) but the item still not here yet. I have called them several times. First time they told me the item will be here soon, the second time is Jan.10.2022. The third time is Jan.27.2022. When I tried to do the price match, the another agent told me the refrigerator won't be here Jan.27.2022 and just don't even know the ETA. What the hell? They should tell the customer when they place the order if the item needs take a while be here. And the agent told me that some customer even ordered the item Sep 2021 and still waiting for it. If the customer already knows the time frame which that is OK, but you can't assume every one are willing to do that. That is very bad. If I knew that is the case, I would order from other places and don't need to pay more for the same item now. The only solution from them is: "do you want to cancel order"!!! And the agent was not patients/not nice.

Bought a commercial Maytag washer dryer, the installers made a big dent on our unit. If we wanted to return it we had to pay for the shipping. The installers ripped the electrical chord that was causing the unit to short out. They would not cover all cost to fix it even though we only had it for 4 months. Don’t care and won’t do anything about your problems. "Call the manufacturers" - that’s their solution but the manufacturer did not install the washer-dryer, your guys did and it was your fault the washer would not work due to a tear in the plug causing it to turn off, would not listen and have no manager that you could speak to. Poor customer service. Will not buy from this company again.

Appliances Connection has better prices than Home Depot. Faster delivery. I spoke to a gentleman on the phone who was very helpful—easy and Fast shopping experience. Let's hope the delivery and appliance are just as good!

Still amazed that I am ordering 3 appliances online but these are unprecedented times! I must say it was a great experience and the rep I spoke with was awesome to work with. He was there to help and was easily contacted. I am happy dealing with appliances connection and appreciate the discounts, tax-free and rebates available! Thanks so much!