Appliances Connection

With supply chain problems, we are all looking far and wide for the items we need for our projects. Unfortunately, sometimes that means working with various e-commerce or remotely located businesses that are hard to trust. Appliances Connections has a great and easy to use site that gives real time inventory. In my case, that inventory was very accurate and they were able to partially ship a complex order quickly. One item was delayed and when I inquired about an alternate version of the same item, the support rep immediately made the substitution and the item was on a truck the next day!

Finally someone wonderful. I bought a speed queen washer and dryer and the beginning of the transaction was great we got it delivered within two business days very happy about it and delivery people were very nice and thorough. Unfortunately the dryer had a big dent in it so it had to be taken back. That’s where a lot of my aggravation began. I spoke to many customer service reps who gave me false information or were not the most polite. But then I was transferred over to Miss heavenly Pauling Who is so incredibly kind and patient I can’t even begin to express how appreciative I was.

My dishwasher had gone out and I went to the internet to review the best choice in this appliance. After making my choice, I did a little more research on what this machine would cost. When I came across the AppliancesConnection website I was amazed at how much money I could save. It came very quickly by two young men who delivered it to my front door without scratch or dent or any quarrels whatsoever. I now have a wonderful top of the line, extremely quiet Samsung that was delivered to my door cheaper than a lesser model I would have had to pick up at one of our local stores. This model would have cost me about 5 to 6 hundred dollars more locally. I will indeed be a return customer at AppliancesConnection.

I purchased a Toto toilet. Fed Ex delivered it but dropped it off by my garage door. I didn't see the package until I went out to get my mail. I moved the package into my garage. A few days after New Years I had the time to unbox the toilet. The package was pretty beat up. Upon opening, my wife noticed hair line fractures in the base area. At the time I thought that the hair line cracks were minor. Once I removed the the toilet I found cracks all over the ceramic on both sides. I called Toto to report the damage but they told me to contact Appliances Connection. I called them about the damage and took pictures of the cracks and the shipping box. After many calls (four reps) before I finally connected with Ms. Abigail **. Abigail is the only rep that took the time to sort out my problems. She handled everything as a pro should. I hope that Appliances Connection appreciates her skills. Thanks to Abigail I feel that everything will work out.

I followed terrible local advice and ordered an inexpensive under-sink garbage disposal unit from Appliances Connection. A few hours later, I realized that exactly nothing was gained by ordering from a business in Brooklyn, when I could more easily have gotten the same thing at any of several stores. Appliances Connection Customer Service representatives, two of them, were helpful, kind, and efficient. The first lady listened to my issue, and transferred me to the department that would manage that business. The gentleman to whom I spoke next simply looked up the order number and cancelled it.

I paid for delivery, installation and removal of my old dishwasher. The delivery took a very long time. When it was finally ready to deliver a very rude delivery person arrives and immediately starts claiming I need to pay extra to go up stairs, $50 per extra 7 stairs! What a joke! I naturally declined this generous offer. They come in, take a quick glance at the existing dishwasher and claim they can't install because of the existing pipes. They call their manager and come up with a flimsy excuse "copper is too fragile", they can't be liable because of leaks. And leave as quickly as they arrive.

Tried to leave a negative review on their website and the system wouldn’t let me. They only have positives reviews on their site because that’s all they allow. Such a shady awful money hungry company. I’m still waiting on support from an ILVE stove that arrived damaged back in May. It’s been 6 months and I still don’t have all the replacement parts. I also chose Appliances Connection because they said they would install and show you how to use the oven and all the features. That definitely didn’t happen. In fact, the delivery driver laughed at us and said this company does this to everyone and then people get really upset with them. They said they aren’t qualified to install. We had to pay hundreds to have it installed safely. The customer service team has also been extremely rude. The responses take a month (not exaggerating) and often don’t address my questions.

I'm happy with the phone call consult with Marin **. I called for checking the delivery status for those shipped appliances as well as changing the delivery address for those back-ordered ones. Martin is very kind and patient.

I bought a freezer, 1st the bozos delivered it & yes they work for them as they pay them to do a job! A sorry crappy job. They called me, told me on way, I said ok I am like 10 minutes out, within the hour it states I am given time for delivery, they delivered my freezer Up a porch by dolly, stated I signed for it which I did not, guess too stupid to see I had cameras all over including us bringing it into the garage still boxed up, we opened it & seen dented, I asked for a percent off. They gave it to me at Appliance Connection. Well I noticed not freezing properly. Another bozo crew came out along with GE & stated nothing could be done. Well Appliance connection said if I did NOT want it I would pay to ship it back? HELLO! I could call my card company & just have it removed.. as not my responsibility as I could NOT tell it did not work till plugged in.. they are saying because used?? Biggest idiots I have EVER dealt with,.

This company is outstanding. Excellent comparison website shopping for our new dishwasher. The best price, easy ordering and fast informative order processing. Appliances Connection kept me informed every step of the way through delivery and even checking to see how my experience was afterward. Their shipping was amazing. They called to setup a delivery time and made the delivery time (First time, On time). My appliance was delivered brand new and pristine. You can tell by their excellent customer service that Appliance Connection wants my business. They will have it again.