Appliances Connection

Appliances Connection Reviews

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About Appliances Connection

Appliances Connection focuses on providing name-brand products at affordable prices. The company offers free shipping and a price-match promise that lets customers feel confident when making a purchase. Appliances Connection advertises 30,000 products from nearly 200 brands.

Pros & Cons

  • Installation services
  • Appliance removal
  • Thousands of products in one place
  • Some reports of delayed deliveries

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What is Appliances Connection?

Appliances Connection is an e-commerce company that works out of a 200,000-square-foot warehouse. The company stocks thousands of ready-to-ship household appliances and pieces of furniture, which lets customers get their purchases quickly. Appliances Connection serves retail customers, builders, architects, interior designers, restaurants, schools and other large corporations.

The company also has a large showroom in Brooklyn that features modern kitchen and bathroom displays.

Appliances Connection has a knowledgeable sales staff and offers a wide variety of name-brand appliances at discount prices. If you love to look into product descriptions and reviews before you buy, you'll appreciate Appliances Connection’s in-depth product research guides. These guides help you understand each appliance’s features and specifications.

Appliances Connection shipping and delivery

When you purchase a new appliance from Appliances Connection, you have three main shipping options:

  • Curbside: Also known as ground shipping, this is the most basic delivery service. With this option, the team brings your item to the curb outside your house. You’re responsible for bringing it into the house and installing it.
  • In-home: With this option, the company delivers your appliance inside the first entrance of your home or business. The team gets the appliance through the front door, but it’s your responsibility to get it to the final location and complete the installation.
  • White-glove delivery: This special delivery service is ideal for delivering large and overweight items. This option includes delivering the appliance into the room of your choice, unloading it, uncrating it, unpacking it and removing the packing materials. If the team has to take your appliance past the first floor, there is an additional $25 per floor charge.

Appliances Connection does not typically deliver on weekends, but weekend deliveries can be arranged for an additional fee. You can add expedited shipping to your order for $69.99. Appliances Connection delivers to all 50 states, but it does not ship to Canada at this time.

Appliances Connection installation services

Appliances Connection also offers installation and removal services. A full-service install involves hooking up the appliance, testing it and removing packing materials from your home. There is an extra fee for this service. The team removes your old appliance if it is smaller than the one you purchased, but this option may not be available in all areas.

Appliances Connection returns and cancellations

You can return any appliance for any reason within 30 days of the company shipping it. A product cannot be returned if:

  • It is a final sale or special order
  • If it has been used or installed

Appliances Connection cost

Appliances Connection offers free shipping within its delivery area for orders of more than $99. To see whether you’re located in the company’s delivery area, enter your ZIP code on its website.

Does Appliances Connection offer financing?

Appliances Connection offers multiple financing options to make it easy to afford your favorite name-brand appliances. Some financing options include:

  • No interest on orders of $499 or more if paid in full within 12 months
  • No interest on orders of $299 or more if paid in full within six months
  • An Appliances Connection line of credit

Appliances Connection coupons

You can save money on your Appliances Connection order by using the company's online coupon codes. These coupons are located on its website and can be added to your cart and automatically applied to your total.

Appliances Connection FAQ

What is Appliances Connection return policy?
You can return unopened and unused items within 30 days of their shipment date. Items must be in the same state you received them and in the original packaging. To receive a full refund, you must send back the blank warranty card and UPC and not claim any rebates. You’re responsible for shipping costs, and the return must be fully insured.
Is installation and removal of my old appliance included with delivery service?
No. These services cost extra and are not available in all areas.
Where does Appliances Connection ship?
Appliances Connection ships to all 50 states. The best way to determine if it delivers to your specific location is to enter your ZIP code during checkout. The total shipping cost is calculated at checkout.

Is Appliances Connection legit?

Appliances Connection stocks an extensive selection of basic and luxury-brand appliances and furniture to give you many different options in one place. While many homeowners, contractors and builders appreciate the wide selection of appliances, reviews are mixed when it comes to on-time deliveries and quality customer service.

Appliances Connection Reviews

Stars Rating

  • 23%
  • 14%
  • 8%
  • 2%
  • 53%

Popular Mentions

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    How do I know I can trust these reviews about Appliances Connection?
    • 4,464,628 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceContract & TermsStaff

    Reviewed June 14, 2024

    NEVER EVER GET A CONTRACT WITH THESE AWFUL PEOPLE!!!! First they delay then - after 2 weeks they ask for a video!!!! Next they will ask users to set up a Facebook page for the appliance! Do yourself a favor. Call Dan Mark Factory Service. They are amazing. 973-226-1000.

    Reviewed April 18, 2024

    I love how multifunctional this ottoman is! It serves as a comfortable footrest, extra seating for guests, and even has hidden storage for blankets and pillows. Such a practical addition to my living room. Highly recommend!!!

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      Sales & Marketing

      Reviewed March 7, 2024

      This is nothing but a scam operation. Do not purchase anything ever from these con artists. They know obviously had a skirt the law and screw the public because it looks like they’ve been doing it for years unfortunately I’m their latest victim. I purchased a refrigerator with a five year warranty. These dirtbags sent a three year warranty in to the warranty company pocketing the difference I paid for the five year. 3 1/2 years in my refrigerator is dead. They dragged their feet for two months, making me endure nonstop, lies and delays and waste of time or just so they could deny the claim. Scum of the Earth, do I hire a lawyer to get the $3000 back they Owe me? To be determined… don’t buy from these scum bags.

      Verified purchase
      Customer Service

      Reviewed March 6, 2024

      We purchased an oven range on 2/21/24. For convenience we financed through their financial institute. I called the delivery service company this morning, 3/5/24, to check delivery status. I was informed that Appliance Connection shut their doors March 1st so, there would be no delivery. I've been on the phone All day trying to resolve the credit charge with no success. We were charged $3000 but don't have an oven. Unable to resolve the issue, so far.

      Customer Service

      Reviewed March 2, 2024

      Appliances Connection has taken payment from my credit card but supposedly just went out of business. The company did not call me but the trucking delivery company just called to state they will not be delivering the dishwasher as they were told not to release any merchandise (A.M. Trucking). Basically...theft. My credit card company will be pursuing them.

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      Verified purchase

      Reviewed Jan. 20, 2024

      I bought a $1500 Bertazzoni range hood from them, and the product arrived damaged. Took it right out of the box and the corner was noticeably damaged. Sent them photos of the damaged product and never heard back.

      Customer ServicePrice

      Reviewed Jan. 3, 2024

      I ordered a shower door online. I went by the delivery time stated on the purchase. When I called up to see where the item was, I was told it would not ship for another two weeks. I told them to cancel the order, seeing that it did not ship I figured they would be able to cancel it right then and there. This was not true. I kept going back and forth with the company in phone calls and emails, I got so many different answers it wasn't funny. Finally, I put in a dispute with my credit card company. I am still going back and forth with this company as they went ahead and delivered the item I told them 6 separate times to cancel.

      Now they are harassing me to take photos of the boxes and to show them dates and labels so they can get it picked up. I Would STAND CLEAR OF THIS COMPANY, their customer service is awful, their desire to help customers is despicable, and their desire to help is worthless. Any item you can purchase from them you can get at a faster and lower cost and without any problems of returning or canceling your order. This is one company I should have researched before I made the order. You can see there are plenty of other angered customers.

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      Verified purchase
      Customer ServicePunctuality & Speed

      Reviewed Dec. 14, 2023

      I placed an order for an electric Samsung dryer on November 27th. The dryer was supposed to be delivered in 2 weeks. When I called December 13th, I was told the dryer is few weeks out for delivery from the manufacturer Samsung. The representative said she will call within a day to provide an updated delivery date. I called them again on December 14th only to be told that the dryer is discontinued and can no longer be ordered.

      I ordered this dryer because my dryer stopped working. I was eagerly waiting for the delivery of the new dryer. For the three weeks they just sat on the order doing nothing and only when I called they said it is discontinued. I wasted three weeks of my time. I will never order from this company again.

      Installation & Setup

      Reviewed Nov. 22, 2023

      I purchased a Bosch cooktop & wall oven from Appliances Connection. The website page for the oven contained a PDF guide that reflected a picture of the cooktop installed above the wall oven. I went a purchased both. Nowhere did the website state that this was not possible. When the products were delivered the installers stated that installing a cooktop over a wall oven is not possible. So I refused delivery. Appliances Connection is seeking to refund the amount less $1.50 per pound, which comes to approx $600. They claim that nowhere does it state that the combo install is possible, which saying the PDF guide is not to be followed. They are a SCAM website and should be fined. And I want my money back.

      Sales & MarketingPunctuality & Speed

      Reviewed Nov. 11, 2023

      Bought item 10/23 listed as avail & ready to ship in 2-4 days. 3 weeks later no one can tell me when I will receive it bc out of stock & won’t let me cancel. Still listed on site as avail in 2-4 days yet I order 3 weeks ago and no one can tell me when I’ll get it. But if I bought same item today on their site I can have it in 2-4 days. False advertising.

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      Appliances Connection Company Information

      Company Name:
      Appliances Connection