Appliances Connection

I am always skeptical about ordering expensive items online but this company is one of the best I have worked with in the 30+ years I have been buying online. No one locally had the dishwashers we wanted but Appliances Connection said they had them in stock and would ship them right away, with shipping free I might add. So I went ahead and bought them and they shipped within two days and we received them 300+ miles away in less than two weeks. We live in a remote area so local deliveries are at least two weeks if you are lucky. The young men that delivered the dishwashers carried them both right into our house and could not have been nicer. They both wore full masks without having to be asked and they were in and out of our house in less than two minutes. The price was good and the warranty was better and less expensive than the competition. We will be back as our other appliances need replacing.

I recently inquired into the status of my order from Appliances Connection. Time is of the essence on this delivery, so I wanted to check on the status as soon as I could. I could not discern from the website the exact status of my order though I was told it would ship on Monday. I clicked the Chat Now button to find out more and a customer service representative assisted me in my inquiry. She asked me for my order number and almost instantly had an update for me. She told me that the shipper had been changed to express and that a confirmation would be sent shortly.

We ordered our dishwasher on AppliancesConnection.com over a year ago. Appliances Connection had the best price with no tax and free shipping. I was skeptical ordering a major appliance on-line, but it came and installed like a breeze. We love the dishwasher and it worked out. So, now when we decided to replace our gas range, refrigerator, and microwave we are not surprised to find, once again, ApplianceConnection has the best prices and services.

We placed an order in June. It is now November and just received it. I called every month to check progress. The representatives were kind and helpful. Our freezer works great and is exactly what we ordered. Patience was the overriding test. Understandably, they were delayed in shipping since the actual manufacturer couldn't produce enough product to supply to demand. That is no fault of Appliances Connection. We are happy with the purchase and the performance of the employees we were in contact with. The driver with the shipping company was polite and quick. My only issue (4 stars) is that communication should be coming from the company giving an update instead of me having to call every month.

I just got my new stove delivered and this was the best delivery that I've had in a long time. With covid I've had several deliveries to compare it to. These young men were respectful and prompt, they called and gave me a heads up that they were on the way and arrived in a timely manner. I was advised on set up and all of my questions were answered. Both men should be considered assets to the company as they were pleasant and playful. Which is very much needed with all the stresses of today's world. Thank you for sending these two on this day to complete my delivery.

Purchased a Viking warming drawer that arrived with a couple stains on the handle. I called to ask how they would suggest removing the stains without damaging the stainless steel. I was offered cleaner IF I sent them a picture of the stains. Seriously? I was asking a simple question. I didn’t want homework. Customer service rep clearly couldn’t care less. We were going to purchase all other appliances we needed from this company because their prices are good. We’ll no longer do any business with this company due to their lousy customer support. Thank god we didn’t have a bigger issue with what we purchased. Buyer beware.

Over the last few months, I ordered a washer, dryer, and a refrigerator from Appliances Connection. After a lot of research, I found that Appliances Connection always had the lowest prices. Shipping was unbelievably fast to the West Coast with excellent tracking. Customer service was fast to answer questions by email about shipping and product questions.

Appliances Connection delivered a top end product which was exactly what I was looking for but at a 25% saving on retail costs - shipping was free and handled very well. Item was a large glass topped range and was delivered in perfect condition. Customer service was immediate and of a very high quality answering any questions I had immediately and to my complete satisfaction. I will be looking for another appliance later in the year and will have no hesitation in returning to Appliances Connection to shop.

Would NOT recommend using Appliances Connection -- if your experience is like ours, you will be frustrated, upset, and left with a poorly-installed, faulty appliance. We ordered a Miele dishwasher online through Appliances Connection and paid for installation. The dishwasher was installed, but faulty -- it tipped forwards, the drawers rolled out, it leaked into our adjacent cabinet. We requested reinstallation -- and the same two installers came out, ineptly tried to fix it, and left -- and the dishwasher door now will not remain open (it slams shut), and it is installed crooked. We contacted Appliances Connection, but they have not been helpful in remedying this frustrating situation.

I was a little hesitant about not buying my appliance from a big box company but my experience with Appliances Connection was hassle free and I would buy again. I was able to track when my shipment would arrive online, they delivered in a timely fashion, and they called ahead to let me know when they were coming. I had zero issues with my purchase and delivery. Best part was the no sales tax.

What is not to love? Free shipping, a coupon for more off, the lowest price on the net. Who can ship a 250lb item for free? THEY CAN! Even my item was sent out a day after I ordered it! Responded quickly to an email question I had too, it only took an hour for a response.

They were very helpful with product information. We were trying to replace an appliance and needed it to fit in an odd sized space. Appliance Connection even made a suggestion, and we ended up purchasing that one. Appliance Connection made our purchase easy and painless. The new appliance will be able to fit exactly in the old ones space! Yea. Great price (the lowest of 8 we checked), great customer service! Would refer them to all! Thanks for the help in figuring out what would work for us.

I purchased a Washer, Dryer and 2 Pedestals on September 8th 2020. It's January 6th 2021 and I still don't have anything. If you call customer service, you get routed to India where they have no idea of anything and tell you things like "It's on its way from the Manufacturer". True or not, it doesn't matter. This company does not care about you. They have never reached out to me because of delays.

This was my first shopping experience at AppliancesConnection. I purchased a set of LG Washer and Dryer. They were the cheapest of all sites I checked and their sales person who assisted me with the order was extremely helpful. He could not have been any nicer. The washer and dryer were delivered as promised and arrived in perfect condition. The delivery man even opened them up for me and made sure everything was fine. A very happy and satisfied customer!

I just discovered this site today while looking for space heaters. Appliances Connection has a good selection and the BEST prices. No shipping charge and substantial savings as well! This is my first time ordering and everything has been fast and easy. I'm pretty sure that Appliances Connection is going to be hard to beat and will be getting my business in the future.

I highly recommend Appliances Connection, not only for their outstanding customer service but also for their unbeatable prices! I was helped personally, and was well taken care of from start to finish. This is the true definition of friendly customer service - seriously!

My beautiful appliances arrived much quicker than I anticipated in perfect condition. The entire process was smooth and convenient. I was nervous making such a large purchase online, but couldn't be happier. I highly recommend Appliances Connection and will use them again.

They show in stock but then claim the item has to be shipped by the manufacturer. I ordered an in stock item on November 10, 2020, they now have pushed it back for the 6th time to January 31, 2021, maybe February 3.

While shopping for living room furniture for my daughter, she spotted a fun gray swivel chair. Unfortunately, since we bought a brown sectional sofa, the gray chair wouldn't match. So, I did a little Internet searching and found this brown swivel chair at Appliances Connection and bought it. My daughter absolutely loves it. It's big and fun and spins around and seems like good quality. The best part was that Appliances Connection delivered it for free to our house!

Worst customer service and feel like you are dealing with thugs. Zero absolute zero ethics. I normally don't care and write reviews but this store should be blacklisted and I rather save people from dealing with the nuisance. Please stay away at all costs and don't get carried away with their sales reps.

I saved lots of money by ordering my new range and microwave from Appliances Connection. And they delivered it straight to my house in perfect condition! I was also able to reschedule the original delivery date to a few days later, which was extremely helpful as I was not going to be around on the original date. I have recommended Appliances Connection already to my friends. There is no question about it. I will go straight to Appliances Connection the next time I need a new appliance.

I was searching for a couch online. Everyone else had a 4-6 week delivery time and I wanted it sooner. I then found Discount Bandit, I didn't think they were going to charge me upfront before I knew the vendor. It was matched to Appliances Connection. I saw their wait time was longer previously, so I was surprised, but thought that Discount Bandit may have an expedited deal with them. (BTW, no Discount from Discount Bandit, just standard rate and I wasn't going to buy from Appliances Connection as I saw their delay time earlier.)

It's been 2 months since I purchased a microwave thru Appliances Connection. I still haven't received it. Contacting them gets you nowhere. The reviews are true about getting your order shipped to you!!

We purchased an over the stove (large) microwave INCLUDING installation from Appliances Connection.com. What we got was to have our time wasted. No install and no resolution except to offer a refund on the install. I'm retired and disabled and can't install this myself. IS THIS CUSTOMER SERVICE??? Do yourselves a favor folks and take your business elsewhere.

Appliances Connection communicated each and every step of the order and delivery process so that we knew exactly what the order status was. Although the delivery process wasn't as fast as we initially thought, in the end, that did not alter our installation plans. The important thing was that the product arrived when they said it would, it arrived in good shape and ready to install. We are very happy.

7 month ordeal. Damaged appliances by the shipper Fragilepak (another one to stay the hell away from). Refused them. Said they would work with me on discounting damaged appliances. Order redelivered. Once assessed they offered $50 on a $4K purchase. The range casing is BENT. Refrigerator scratched up in front. Attempted to recharge my card an additional $3K during the credit card dispute process. Finally their shipper came today to pick up. I stored their appliances for 4 months while fighting with them. The dispute has been resolved by my credit card company for the amount. The time, frustration, and inconvenience was not worth it.

I am a repeat customer of Appliances Connection! The product information is thorough, making product comparisons easy. Prices are competitive and reasonable. The checkout process is easy and straightforward. I'll likely continue shopping at Appliances Connection in the future.

Great experience from start to finish. Huge selection, prices unbeatable, staff courteous and helpful. Order processed and shipped quickly. Kept well informed of my order's progress every step of the way. Highly recommend...will be sure to return for future purchases!

DO NOT PURCHASE APPLIANCES FROM THIS COMPANY. I would also give 0 stars if I could. The customer service is terrible and can't do anything right. The manager that I spoke to Celia is worse - I'm not sure what she's managing. Shipped to wrong address twice. The first time was my fault. The second was not. Celia was supposed to reschedule the third delivery - the order still isn't scheduled. Customer service keeps "dropping" my call. I purchased because they had best priced warranty, but because their customer service is so terrible, I'm not sure if it's worth it. Find another company - the extra hundred dollars isn't worth it. Also, if you ask to speak with a manager the customer service agent lies and tells you that they are a manager.

My family and I are very happy with our purchase of our cooktop through Appliances Connection. I received notifications regarding our order from the time we ordered to the point it was delivered. Their customer service was great. Would definitely order from them again.