Appliances Connection

I bought a Whirlpool side-by-side Fridge/Freezer combo 18 years ago when I moved into my house. Never had a problem with them, love them but knew it was time to replace before one went out & left me hanging. I found the same exact units but brand new, built in 2021 models. So I ordered them on the 4th of July special thru Lowe's but they said they couldn't be delivered until Nov. 2021, which was 5 months down the road, but I ordered them anyway because I had such luck with early models, same units. Then I decided to Google the model #'s and both units popped right up thru Appliances Connection. The price was lower than Lowe's prices, even though they were on sale at Lowe's & they showed they could deliver in just a few weeks! I actually didn't believe it...it is sincerely was too good to be true. I told my wife they must be "scratch & dent" & just not listed as that.

I recently shopped for a wall air conditioner unit and was limited to a specific model that would fit the current opening in my wall. The unit was hard to find, but Appliances Connection had it. When I called them the sales people were knowledgeable, and very helpful. They also offered the best price I could find, but offered a price matching service if I did find a better price with one of their registered websites.

I discovered Appliances Connection when I was shopping for a new Bosch dishwasher - from my preliminary research they had the best prices both of on-line retailers, as well as local stores. Since I knew I wanted a Bosch and had a general idea which features I wanted, I needed to see which Bosch model was the best match & their website allowed me to narrow my search by selecting which features I wanted. I was able to compare several models at once with each model's features in columns so I could see how they varied and make my selection. It was very helpful visually to see it displayed this way. Once I decided which one was the best match, I proceeded to check-out, which was a straightforward process.

I recently inquired into the status of my order from Appliances Connection. Time is of the essence on this delivery, so I wanted to check on the status as soon as I could. I could not discern from the website the exact status of my order though I was told it would ship on Monday. I clicked the Chat Now button to find out more and a customer service representative assisted me in my inquiry. She asked me for my order number and almost instantly had an update for me. She told me that the shipper had been changed to express and that a confirmation would be sent shortly.

We ordered our dishwasher on AppliancesConnection.com over a year ago. Appliances Connection had the best price with no tax and free shipping. I was skeptical ordering a major appliance on-line, but it came and installed like a breeze. We love the dishwasher and it worked out. So, now when we decided to replace our gas range, refrigerator, and microwave we are not surprised to find, once again, ApplianceConnection has the best prices and services.

Ordered over $5k in living room furniture and 3+ months later, still haven't received it. I get weekly emails with new estimated ship dates. The one thing that surprised me is that they actually answer the customer service number. I canceled my order. Who knows what I'll go through to get my refund if I couldn't get a product I ordered after almost 4 months.

Purchased most expensive dryer. Salesperson did not advise on additional costs involved with shipping and installation (no power cord!). Shipping was heavily delayed and impossible to predict (unreasonably long delay). Product was damaged and non-functioning (water stains on back and bent frame). Company has advised me to return on my own or exercise my warranty with the manufacturer. They simply do not care. Appliances Connection failed on all fronts. They are connected with Goedeker’s, so do your research.

My frustrating ordeal with them went on for 4 months! Order was delayed 2 weeks, horrible shipping company canceled, rescheduled and no showed 7 times! Finally returned damaged appliances, 7 weeks before refund issued!

Bought a dishwasher that was in stock and the estimated delivery time was between 7 and 14 days (business). The item was collected by the transportation company AM Trucking on May 27th. The item did not leave their warehouse until June 7th. It arrived to another warehouse in Salt Lake City on June 10th. I live in Boise, around 9 hours away from Salt Lake. The dishwasher has been sitting in Salt Lake City since the 10th and I heard absolutely nothing from the delivery company.

Customer service was very nice and seemed helpful. I left every call feeling like things were resolved, but they were not. I have had to call customer service over half a dozen times to get basic parts of my order and delivery moving. My delivery is going to be at least a month later than the original date that I was given, and that is my best-case scenario at this point. They said that they worked with the delivery company and had a confirmed delivery date for today. My wife and I both made arrangements to be home for the delivery. I called the delivery company this morning and they had my order but did not have it out for delivery today and that the person from Appliances Connection did not have a confirmed delivery date when they told me that they did.

Ordered filter kit. Called to make sure they send it to the right address as I also have a P.O. Box. Was treated super rudely by a Reshma. Tried to get a hold of supervisor which was a long quest. Received a review form from company. I answered honestly based on my experience. Based on that company unilaterally cancelled my order. BBB has a warning about the company on their site which I saw too late. Company appears not to be doing business in good faith. I will turn this over to AG of my state. Don't buy from them.

I ordered and received a new washer & dryer from this company. They sent 2 different crews to install but were unable to do so. I paid locally to install and product was defective. Asked to return and refund. Have been trying for over a month to receive help now it says case closed. Still waiting to talk to a manager but no call back. Would not do business with this company!

When I first set up a phone call with Appliances Connection I wanted to get pricing and delivery date options. They explained my options clearly and helped me schedule my order. Then, upon setting up my delivery I was unfortunately selecting an incorrect dryer with the correct washer and fridge. The delivery personnel ensured the return of my improper dryer and Appliances Connection helped me get the correct dryer delivered and installed shortly thereafter. Overall, great experience.

I order a month ago 2 stainless steel flasks for my Miele coffee machines. It took forever for the company send me the product because of “Covid-19“ situation. When I finally got the package it was completely wrong. I asked Miele stainless steel flask and the company sent a smaller version made with glass but it doesn’t fit in my machines at all. And now nobody answer my msgs

Gas dryer delivered broken! This may be the worst customer service I’ve ever experience. The last representative talked over me and then when I questioned what was taking so long setting up a service call she said “did you not hear what I said?” Ohhhh yeah, I heard you. I just hope other customers do as well. Buyer Beware!!! If you buy from this company you may save a few dollars but you’re going to wait a very long time and could receive a broken appliance. If that’s the case keep really good notes because they don’t care about anything but taking your money!

I ordered a new 1/2 hp garbage disposal through Appliances Connection. They offered the best price I was able to find even when compared to sales at local big box stores and they offered free shipping. It took a little longer to receive (3 wks) than originally estimated but they did a great job of communicating and apprising me of each step in the delivery timeline. The disposal arrived at my doorstep in perfect condition and the instructions were so straightforward I was able to install it myself. I would definitely recommend them and would definitely use them again!

Great experience so far... I was shopping for washer/dryer combo and googling for the best prices. I almost got them from another local vendor but then found out the crazy delivery fee. In my search I came across this site but wary about it since I'm not familiar with the company, I Googled and read up on all the good reviews so I decided to take the dive. Since it was such a good deal I figured the downsize is the long delivery time frame but I couldn't believed it when I got the call telling me that it will be delivered next day which means the turnaround was only three days. I haven't used the appliances yet but so far I'm so impressed with the customer service, ease of shopping at the website and the awesome prices.

We paid for a washing machine to be delivered and paid extra for our old machine to be taken away at the same time. When they got here they said they couldn’t take it away that day, but would be able to schedule a pickup within a couple days. In the weeks since then the company has been unresponsive and we still have the old washing machine sitting in our basement. Do not trust this company - they will take your money and not provide the service you paid for.

It's like this, we purchased 10 chairs in January 2021, 2 which are defective, and have been trying to get replacement parts and or 2 new chairs, sent in lots of photos, been in contact many times, to have them want more photos, about 15 emails so far. I also purchased the extra 10 year warranty for all 10 chairs. They keep coming back, with "We will forward this information to the manufacturer/vendor. Once they respond we will update you via this case."

We bought a new refrigerator from Appliances Connection online and purchased the install package. Everything went as planned. They were very insistent on us buying a new water line for the refrigerator or they would not install it. We bought one along with the refrigerator. When the time came to install the installers (third party from Appliances Connection) used the old line and did not install the new line. After three days we walked into our kitchen and noticed our laminate flooring squishing when we walked on it. A three day leak from the old hose line. We contacted Appliances Connection and they put us in contact with the delivery company who has since ghosted all requests from us and our insurance company- which submitted a full claim with all invoices, pictures and documents for the insurance claim. Nothing from the delivery company.

I had ordered from Appliances Connection in the past. It had gone well. This time we ordered a $3,000+ fridge. We had to order the handles separately which came as a surprise but we were fine with it. Fast forward two months:

Purchased Dishwasher and Installation. Three weeks, told DW was out of stock, so they sold us an alternative. Delivery date... truck driver did not use truck route but instead of correcting his mistake, he blew us off and didn't deliver. A week later, delivered and badly installed. DW would not turn on. Delivery refused to take it back and left us with a bad machine and took our old one. I insisted that they give us back our old DW and take back the bad one, and they refused. I refused to sign. Driver threatened me. We called police. We called App Connection, told our story, they claimed no responsibility for quality of installation and delivery guy's behavior, even though we paid AC directly for delivery and installation. They said they would send a truck back to pick up the bad DW "when it's in your area next", but we haven't heard from them nor received the refund promised. AVOID THIS COMPANY!!!!

I've bought two appliances from Appliances Connection, and paid for installation and disposal of old units. They delivered and installed the gas range. I had to re-level the stove myself after they tried a couple times and refused to complete the job. They also didn't send or install the anti-tip device. The microwave showed up 4 months later. They would not install the microwave because the two mounting holes didn't match the one they took out. You would expect that for the $125 installation fee, they could drill two mounting holes. I will not do business with this company again.

I ordered a dishwasher and they made an appointment to deliver and install. When I went to log in and check arrival time (the day of the appointment), it showed the dishwasher had never been in stock. The first customer service person insisted it was “totally on a truck” but I just needed to call the trucking company. We went around a few times about why this seemed to me odd (given what their webpage reported), until I went ‘full Becky’ and asked for a manager. The manager - mind you this was more than a 40 minutes in to this escapade- said he had no idea who I was talking to previously (you know, the person who got him on the phone?) but that it would go out next week.

Bottom line - if you want an appliance delivered to your front door, that you must install, and may or may not have slight cosmetic damage - then go ahead and buy from them. However, order it online only so you can get screen images documenting everything. Do not place your order over the phone as they will tell you things that aren't true and you'll have no proof. Understand that they offer awful, argumentative customer service and that it'll take weeks to resolve any issues, which in the end will only leave you frustrated.

Shopping experience is very easy and convenient. I spoke to one of their sales associates, and he was very very nice and helpful. Prices were excellent as well. It made me feel very secure and I want to come back and buy some of their bedroom sets after this order.

First time using Appliances Connection and am very impressed. Not only did their prices beat all the big box stores near me, but they also shipped for free! My Electrolux fridge also came with a $250 mail in rebate, which further set them apart on price. They have been super fast in getting this order shipped and on its way! I will be purchasing the test of my appliances here. Thanks for the great service Appliances Connection!

Updated on 7/7/2021: Don’t go to Appliances Connection to purchase anything - it’s been worst purchase experience ever and I am extremely disappointed. Following up with my previous review. After another three months (six months in total now) they still haven’t refund, and I still have no refrigerator to use. Problems:

Don't waste your time/money & order somewhere else. If I could give this company negative 5 stars I would. My current Bradford White water heater started leaking so I ordered a new 50 Gallon - $1,300 Bradford White water heater February 23, 2021 from Appliances Connection. The website showed it in stock. We'll that was wrong. Immediately after payment I received order status which showed the water heater not in stock and estimated Delivery date was March 10th, 2021. Things happen. That was alright.

These people sent us a washer and dryer that not only was not what we ordered but also was $375 cheaper (Total) than the ones we requested. We submitted the paperwork online and pictures telling them we wanted the items picked up (Still packed inside and have wrapping on the appliances, but unpacking service removed shipping boxes which were destroyed when they opened anyway). We asked for exchange and got a note back that the appliances we ordered were discontinued so they would offer as APOLOGY???‍♀️ A 10 year warranty.