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About Appliances Connection
Appliances Connection focuses on providing name-brand products at affordable prices. The company offers free shipping and a price-match promise that lets customers feel confident when making a purchase. Appliances Connection advertises 30,000 products from nearly 200 brands.
Pros & Cons
- Installation services
- Appliance removal
- Thousands of products in one place
- Some reports of delayed deliveries
Appliances Connection is a well-known furniture and appliance retailer. It offers a wide range of luxury appliances and delivery, shipping and installation services.
What is Appliances Connection?
Appliances Connection is an e-commerce company that works out of a 200,000-square-foot warehouse. The company stocks thousands of ready-to-ship household appliances and pieces of furniture, which lets customers get their purchases quickly. Appliances Connection serves retail customers, builders, architects, interior designers, restaurants, schools and other large corporations.
The company also has a large showroom in Brooklyn that features modern kitchen and bathroom displays.
Appliances Connection has a knowledgeable sales staff and offers a wide variety of name-brand appliances at discount prices. If you love to look into product descriptions and reviews before you buy, you'll appreciate Appliances Connection’s in-depth product research guides. These guides help you understand each appliance’s features and specifications.
Appliances Connection shipping and delivery
When you purchase a new appliance from Appliances Connection, you have three main shipping options:
- Curbside: Also known as ground shipping, this is the most basic delivery service. With this option, the team brings your item to the curb outside your house. You’re responsible for bringing it into the house and installing it.
- In-home: With this option, the company delivers your appliance inside the first entrance of your home or business. The team gets the appliance through the front door, but it’s your responsibility to get it to the final location and complete the installation.
- White-glove delivery: This special delivery service is ideal for delivering large and overweight items. This option includes delivering the appliance into the room of your choice, unloading it, uncrating it, unpacking it and removing the packing materials. If the team has to take your appliance past the first floor, there is an additional $25 per floor charge.
Appliances Connection does not typically deliver on weekends, but weekend deliveries can be arranged for an additional fee. You can add expedited shipping to your order for $69.99. Appliances Connection delivers to all 50 states, but it does not ship to Canada at this time.
Appliances Connection installation services
Appliances Connection also offers installation and removal services. A full-service install involves hooking up the appliance, testing it and removing packing materials from your home. There is an extra fee for this service. The team removes your old appliance if it is smaller than the one you purchased, but this option may not be available in all areas.
Appliances Connection returns and cancellations
You can return any appliance for any reason within 30 days of the company shipping it. A product cannot be returned if:
- It is a final sale or special order
- If it has been used or installed
Appliances Connection cost
Appliances Connection offers free shipping within its delivery area for orders of more than $99. To see whether you’re located in the company’s delivery area, enter your ZIP code on its website.
Does Appliances Connection offer financing?
Appliances Connection offers multiple financing options to make it easy to afford your favorite name-brand appliances. Some financing options include:
- No interest on orders of $499 or more if paid in full within 12 months
- No interest on orders of $299 or more if paid in full within six months
- An Appliances Connection line of credit
Appliances Connection coupons
You can save money on your Appliances Connection order by using the company's online coupon codes. These coupons are located on its website and can be added to your cart and automatically applied to your total.
Appliances Connection FAQ
What is Appliances Connection return policy?
Is installation and removal of my old appliance included with delivery service?
Where does Appliances Connection ship?
Is Appliances Connection legit?
Appliances Connection stocks an extensive selection of basic and luxury-brand appliances and furniture to give you many different options in one place. While many homeowners, contractors and builders appreciate the wide selection of appliances, reviews are mixed when it comes to on-time deliveries and quality customer service.
Appliances Connection Reviews
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Usually customer experiences don’t go so well. You know, you call and can’t understand the person on the other line that is on the other side of the globe, or they’re kind, but can’t help you resolve your problem. Or, they’re not kind at all or you’re on hold for hours while you get transferred from person to person, explaining your dilemma each time.
So, of course I was dreading calling Appliances Connection to resolve a FEDEX undelivered, perhaps damaged, drop-in range cooktop I had ordered. I called and decided to hold. Then they let me know I was 34th in the queue. Yikes, I called back and took the offer to get a call back. They must have a lot of customer service representatives, because they returned my call less than half an hour later. Martin ** was my customer service representative, and I have to say, it may have been the best customer service experience I’ve had.
First, he helped me resolve my range order in the way that best suited me and my somewhat undecided travel plans. Then, when I thanked him for his excellent service and complimented him on his very good English (I thought his accent was Caribbean, but he let me know came here from Liberia), he told me how much he appreciated someone being kind to him! These days, it seems like everyone is so unpleasant, I totally understood where he was coming from, especially when dealing with people who are calling with a problem.
That made me remember the terrible service I received from the shipping company they used to deliver my other appliances. Martin listened and laughed with me and told me he appreciated me letting him know, as the company isn’t aware their delivery contract companies are doing a poor job unless the customers let them know. He assured me he’d send my detailed experience up the chain AND offered me complimentary ten year warranties on the appliances for my inconvenience, which I totally hadn’t expected!
He also gave me his personal extension so I wouldn’t have to join the hold queue next time! I’m so glad he did and that I received him as my representative. I really liked the prices and selection at Appliances Connection, but was leery to order from them again on my next projects (rentals), due to the hassle with the delivery company. I will definitely shop with Appliances Connection again, as I now know that if I run into difficulties in the future I can count on Martin to take good care of me. And I’ll definitely let all the friends and family (they all asked who I purchased from, BTW, I did assure them it was the delivery company at fault) I told my ridiculous delivery stories (yes, there was more than one) to how Appliances Connection not only listened, but made it right, which is extremely refreshing nowadays. In fact, it’s only been a couple of hours and I’ve already told two people. Martin really made my day!
A+ all around. Flawless from start to finish. We couldn't be happier with the wonderful dishwasher that we got from Appliances Connection. Shipping was quick. The dishwasher arrived in great shape and was installed the next day and it works well as expected. Thankfully we did not receive a damaged item and have to go through the experience that we read that others did. I recommend that you pay the extra money to have it installed for you, as I did it myself (new dishwasher installation) and it took much longer than I thought it would and it cost me more than I thought only because I bought the wrong hardware and couldn't return it after opening it. Thank you!
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With supply chain problems, we are all looking far and wide for the items we need for our projects. Unfortunately, sometimes that means working with various e-commerce or remotely located businesses that are hard to trust. Appliances Connections has a great and easy to use site that gives real time inventory. In my case, that inventory was very accurate and they were able to partially ship a complex order quickly. One item was delayed and when I inquired about an alternate version of the same item, the support rep immediately made the substitution and the item was on a truck the next day!
Outside of the great ordering experience, their post-sales support is great. My project changed a bit and I had to return one expensive ($3,400) item. I contacted support via the web and my rep (Martin **) opened a ticket and took me through the process of validating the item, and packaging it. He even scheduled the LTL pickup of the item. About a week and a half after my item was picked up my purchase price (minus shipping, clearly outlined and explained prior to purchase and return) was refunded! I will 100% be buying with this company in the future. The combination of inventory, real-time updates, simple processes, and a highly empowered support team make them great to work with.
Finally someone wonderful. I bought a speed queen washer and dryer and the beginning of the transaction was great we got it delivered within two business days very happy about it and delivery people were very nice and thorough. Unfortunately the dryer had a big dent in it so it had to be taken back. That’s where a lot of my aggravation began. I spoke to many customer service reps who gave me false information or were not the most polite. But then I was transferred over to Miss heavenly Pauling Who is so incredibly kind and patient I can’t even begin to express how appreciative I was.
After first being told I would have the dryer in 2 to 3 business days to I will have to wait 4 to 6 weeks, she was able to rectify the situation. Ms **’s customer service skills and knowledge were just phenomenal. Because of the way she rectified things and the kindness and patients she had with me I will definitely order from them again. But, I would like to work directly With her. Ms. Heavenly ** made the transaction so wonderful.
Ordering was easy and the initial price was good. Unfortunately, the product arrived damaged. Thankfully I'd signed up for the white glove delivery service so the damage was discovered and confirmed by shipping company personnel. Appliances Connection's customer service had closed for the day, but the delivery personnel for the shipping company contacted their management who then immediately contacted Appliances Connection. Delivery personnel with the shipping company were extremely nice and helpful as was Appliances Connection's customer service. I highly recommend paying a little extra for the white glove delivery service whenever furniture is ordered online so the item is unpacked and thoroughly checked by delivery personnel before leaving the item.
Ordered a dishwasher with white glove delivery. Delivery folks brought it in with a broken leg and said someone will be out to correct the issue. Nobody contacted me, I reached out to return. They said they cannot return if it is not in the box (which their delivery company took away). They now want to find me a part and I have been out of a dishwasher for over a week.
I purchased Washer+Dryer Combo + White Globes Delivery + Installation + Removal. The 3rd party installation company came 3 times to my place for installation and I still had to complete it with a 4th visit from another company.
2/ Using 3rd party for installation. Don't expect they will care or use brain cells to solve any issue.
3/ Do not take full responsibility for you as a customer. You buy from them, you install with a 3rd party company.
4/Force you to buy an installation kit (that didn't fit) but threw away the installation kit I had in place (that worked).
After 2 months and the Washer and Dryer were not installed correctly. Look elsewhere!
I have tried for many weeks to have Appliances connection to replace my defective dryer which does not work. I paid $1,200 for it. They offered to have me buy another one and when they receive it, they will refund me. Really??? They also offered to pay me $300 and keep the dryer. They must think that the consumer is of no value to them???? Asked them for $500 but they refused to budge from $300. Stuck with a non functioning dryer.
I didn’t do my research on this company before I ordered from them and went only on Google Reviews. Check out their reviews on the BBB before you make any decisions, like we should have. If you want the TL; DR of the 1 star rating, here it is: Summary: 5 appliances ordered. None of them on time. 3 damaged or not working correctly. 0 responsibility on the part of AC. Do yourself a favor and avoid them at all costs.
If you want the blow by blow, here’s what happened. 1. The appliances did not, in fact, come in anywhere close to projected dates. We let this go, because that is just how it is with supply chain shortages. Oh well. 2. Our washer and dryer come in first. One of them is scratched. It’s in a spot we can’t see it, and they offer a $75 credit. Oh well. What happens next is not okay.
3. When our dishwasher finally comes in, it’s installed incorrectly. Wish I could add photos here because it was so bad. Instead of taking responsibility, AC basically says, too bad. Your choices are to request a refund or wait an indeterminate amount of time without a dishwasher until we can get a new one (we can’t say when that will be). We won’t “rent” you a dishwasher in the meantime (i.e. you can’t keep the one we installed, even though we took out a perfectly operational one you had to install it). Then it gets worse. After I escalate this to the BBB and they finally respond, they not only remove our dishwasher without providing a new one, but remove it in such a fashion that it floods and damages our kitchen floors. I have yet to hear back from them about how they will address that. 4. We get a range from them and 1 burner doesn’t work. They send out someone to repair it, now 4/5 of the burners don’t work.
I bought a washer and dryer pair off their website, which worked very well, everything past this point was horrible.
First - Shipping took longer than displayed on their website, not a huge issue, but this seems to be extremely common complaints that the items they say are in stock, are not actually in stock. (When getting a replacement, they said that they had no models of the exact same number, meanwhile their website said they had 6 in stock.)
Second - Both items arrived damaged, the washer had a large dent on the side, and the dryer had an even larger dent. The dryer was so damaged it could not run. I have been on an email chain/phone calls with them for 1 and a half months trying to get these issues resolved with them. The dryer is in the process of being replaced (still another 2-3 weeks away from seeing the replacement model) and a technician has been sent out for the washer. They also charged me a second time for the replacement dryer, they call this an "advanced replacement"
Third - Customer service is slow, it may take an entire day emailing back and forth to answer a single question. They keep trying to offer a "warranty" for these products in exchange for keeping them, but it's worthless since the manufacturer's warranty covers these machines for just as long. Trying to call them is worse, 3 hour queue times, if you're lucky enough to sit through it, they will ask you keep working with customer service over email, and provide no help. I have asked to get replacement machines for both units because of the damage, it took almost 2 weeks for the dryer to get the process started, and they refused to replace the washing machine
Fourth - The washer was also broken, per the technician they sent out, the suspension had been damaged in shipping due to the dent and is unrepairable. I now need to wait another 1-2 months to get the replacement for this machine. All in all I will have been without the ability to do laundry for almost half a year by the time this replacement comes in.
I urge anyone using this website to go elsewhere, if things are shipped correctly I am positive you will have 0 issues since all their installations and shipping are handled by better run companies, but as soon as you have a single issue you're going to be spending months of your life dealing with a company who will lie to your face and try to get more money out of you just to fix their own mistakes.
Appliances Connection Company Information
- Company Name:
- Appliances Connection
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