Appliances Connection

I recently shopped for a wall air conditioner unit and was limited to a specific model that would fit the current opening in my wall. The unit was hard to find, but Appliances Connection had it. When I called them the sales people were knowledgeable, and very helpful. They also offered the best price I could find, but offered a price matching service if I did find a better price with one of their registered websites.

I discovered Appliances Connection when I was shopping for a new Bosch dishwasher - from my preliminary research they had the best prices both of on-line retailers, as well as local stores. Since I knew I wanted a Bosch and had a general idea which features I wanted, I needed to see which Bosch model was the best match & their website allowed me to narrow my search by selecting which features I wanted. I was able to compare several models at once with each model's features in columns so I could see how they varied and make my selection. It was very helpful visually to see it displayed this way. Once I decided which one was the best match, I proceeded to check-out, which was a straightforward process.

I am always skeptical about ordering expensive items online but this company is one of the best I have worked with in the 30+ years I have been buying online. No one locally had the dishwashers we wanted but Appliances Connection said they had them in stock and would ship them right away, with shipping free I might add. So I went ahead and bought them and they shipped within two days and we received them 300+ miles away in less than two weeks. We live in a remote area so local deliveries are at least two weeks if you are lucky. The young men that delivered the dishwashers carried them both right into our house and could not have been nicer. They both wore full masks without having to be asked and they were in and out of our house in less than two minutes. The price was good and the warranty was better and less expensive than the competition. We will be back as our other appliances need replacing.

I recently inquired into the status of my order from Appliances Connection. Time is of the essence on this delivery, so I wanted to check on the status as soon as I could. I could not discern from the website the exact status of my order though I was told it would ship on Monday. I clicked the Chat Now button to find out more and a customer service representative assisted me in my inquiry. She asked me for my order number and almost instantly had an update for me. She told me that the shipper had been changed to express and that a confirmation would be sent shortly.

We ordered our dishwasher on AppliancesConnection.com over a year ago. Appliances Connection had the best price with no tax and free shipping. I was skeptical ordering a major appliance on-line, but it came and installed like a breeze. We love the dishwasher and it worked out. So, now when we decided to replace our gas range, refrigerator, and microwave we are not surprised to find, once again, ApplianceConnection has the best prices and services.

We bought a new refrigerator from Appliances Connection online and purchased the install package. Everything went as planned. They were very insistent on us buying a new water line for the refrigerator or they would not install it. We bought one along with the refrigerator. When the time came to install the installers (third party from Appliances Connection) used the old line and did not install the new line. After three days we walked into our kitchen and noticed our laminate flooring squishing when we walked on it. A three day leak from the old hose line. We contacted Appliances Connection and they put us in contact with the delivery company who has since ghosted all requests from us and our insurance company- which submitted a full claim with all invoices, pictures and documents for the insurance claim. Nothing from the delivery company.

The website was easy to use and had good prices, especially for free shipping without a minimum order amount. They also had white glove delivery and were able to deliver on a specific date, which I could choose in advance. This was very convenient. My item arrived without any damage and they unpacked it in my house for me to inspect.

This is the second time I have ordered an appliance from Appliances Connection. The service on the first order was fantastic. I used the basic delivery. My order arrived sooner than expected. I constantly received e-mails from Appliances Connection throughout the process, and my order arrived sooner than anticipated. When my appliance (dishwasher) arrived, there was no damage to the package and everything was perfect. As if I had picked it up on the showroom floor and brought it home. That is the reason I have made my second purchase with them. That and the price. I have purchased appliances from other places and local appliance houses, but it took the same amount of time or longer to receive, and cost a lot more as well. Great job Appliances Connection. My next appliance is coming from you folks.

After deciding on the particular refrigerator I wanted, I Googled the model number and came up with a list of online retailers that had that specific model. Appliances Connection was selected due to its high seller rating and very competitive price. Online ordering was simple and the refrigerator arrived well within the anticipated delivery date. I would definitely consider purchasing appliances from them in the future.

I had ordered from Appliances Connection in the past. It had gone well. This time we ordered a $3,000+ fridge. We had to order the handles separately which came as a surprise but we were fine with it. Fast forward two months:

Purchased Dishwasher and Installation. Three weeks, told DW was out of stock, so they sold us an alternative. Delivery date... truck driver did not use truck route but instead of correcting his mistake, he blew us off and didn't deliver. A week later, delivered and badly installed. DW would not turn on. Delivery refused to take it back and left us with a bad machine and took our old one. I insisted that they give us back our old DW and take back the bad one, and they refused. I refused to sign. Driver threatened me. We called police. We called App Connection, told our story, they claimed no responsibility for quality of installation and delivery guy's behavior, even though we paid AC directly for delivery and installation. They said they would send a truck back to pick up the bad DW "when it's in your area next", but we haven't heard from them nor received the refund promised. AVOID THIS COMPANY!!!!

I really liked the curved front, noise rating and level of suction of the range hood I chose so I searched all over the internet to find the best price. With AppliancesConnection.com I got free shipping, points accumulated towards my frequent buyer account and a coupon for first time purchase. Drivers were friendly and prompt. I was emailed each step of the way, from my order confirmation through my delivery.

We saw on their website two chairs that would be just perfect for our summer home. It was the very end of the season and we were preparing to leave in 10 days. When I placed the order, the estimated delivery date range was three days beyond that, but we decided to wait until the later date to leave, if need be. Due to important appointments the next day back home, if the chairs couldn't be delivered by then, we would have to cancel the order. I called and spoke to the manager, who told me that he understood our dilemma and he assured me that the chairs would arrive before we had to leave. They did! Great experience and even better customer service.

I've bought two appliances from Appliances Connection, and paid for installation and disposal of old units. They delivered and installed the gas range. I had to re-level the stove myself after they tried a couple times and refused to complete the job. They also didn't send or install the anti-tip device. The microwave showed up 4 months later. They would not install the microwave because the two mounting holes didn't match the one they took out. You would expect that for the $125 installation fee, they could drill two mounting holes. I will not do business with this company again.

I ordered a dishwasher and they made an appointment to deliver and install. When I went to log in and check arrival time (the day of the appointment), it showed the dishwasher had never been in stock. The first customer service person insisted it was “totally on a truck” but I just needed to call the trucking company. We went around a few times about why this seemed to me odd (given what their webpage reported), until I went ‘full Becky’ and asked for a manager. The manager - mind you this was more than a 40 minutes in to this escapade- said he had no idea who I was talking to previously (you know, the person who got him on the phone?) but that it would go out next week.

Bottom line - if you want an appliance delivered to your front door, that you must install, and may or may not have slight cosmetic damage - then go ahead and buy from them. However, order it online only so you can get screen images documenting everything. Do not place your order over the phone as they will tell you things that aren't true and you'll have no proof. Understand that they offer awful, argumentative customer service and that it'll take weeks to resolve any issues, which in the end will only leave you frustrated.

I shopped all over the place for a downdraft cooktop, and found the best prices, with free shipping at Appliances Connection. I called them; spoke with a very helpful young man who was polite and knowledgeable; good customer service skills. My cooktop arrived in a timely fashion well packaged.... Can't wait to have it installed so I can try it out! I would order from these people anytime!

Shopping experience is very easy and convenient. I spoke to one of their sales associates, and he was very very nice and helpful. Prices were excellent as well. It made me feel very secure and I want to come back and buy some of their bedroom sets after this order.

First time using Appliances Connection and am very impressed. Not only did their prices beat all the big box stores near me, but they also shipped for free! My Electrolux fridge also came with a $250 mail in rebate, which further set them apart on price. They have been super fast in getting this order shipped and on its way! I will be purchasing the test of my appliances here. Thanks for the great service Appliances Connection!

I will never order from them again. Bad experience. A few problems:

Don't waste your time/money & order somewhere else. If I could give this company negative 5 stars I would. My current Bradford White water heater started leaking so I ordered a new 50 Gallon - $1,300 Bradford White water heater February 23, 2021 from Appliances Connection. The website showed it in stock. We'll that was wrong. Immediately after payment I received order status which showed the water heater not in stock and estimated Delivery date was March 10th, 2021. Things happen. That was alright.

These people sent us a washer and dryer that not only was not what we ordered but also was $375 cheaper (Total) than the ones we requested. We submitted the paperwork online and pictures telling them we wanted the items picked up (Still packed inside and have wrapping on the appliances, but unpacking service removed shipping boxes which were destroyed when they opened anyway). We asked for exchange and got a note back that the appliances we ordered were discontinued so they would offer as APOLOGY???‍♀️ A 10 year warranty.

I was looking for a hard to find mid-size 11 cubic ft fridge, without a freezer (I already had one that was fine). Not only did Appliances Connection have the fridge, but it was hundreds of dollars cheaper than other sources. Free shipping put it over the top. Shipping at some other stores was over $100!

First order with Appliances connection was a great experience. The entire order and delivery process went exactly as they said it would. Product was on time and the delivery driver was great. The dishwasher was in perfect condition and works well. I would recommend them highly!

I first saw a mini-kitchen like the one I wanted at the school where I taught. I rented a space in an area where rentals are at a premium. The space is great, but there was not a kitchen area. I thought of the mini-kitchen I knew that the school had. I searched online until I found something similar, and fortunately, I found one through Appliances Connection. The price was great, and it is just like having a full size kitchen. I was able to get everything I wanted at a low, fair price.

We ordered a Viking gas stove top and it took awhile to finally get the confirmation that it had been shipped. The shipping company FragilePAK picked the item up on March 1, 2021 and now 19 days later we still haven’t received it. Our delivery date has been changed now 3 times and it was done by the shipping company. We’ve made every effort to be home during the timeframe we were given and then at the last minute the date is changed. When I call Appliances Connection and FragilePAK to find out what’s going on they can’t tell me anything. They just keep saying they see that the date was changed but can’t give me a reason why. I will never purchase another thing from Appliances Connection even if I have to pay 4 times the price.

The thing I like about Appliances Connection is the confidence I have in knowing nobody beats their prices. Appliance Connection always delivers superb service. If ever there is a problem with delivery of the appliance they keep the customer informed so it is easy to plan ahead. I noticed a while ago stores who offer to match competitor's prices exclude a price match with Appliances Connection - obviously they cannot match AC's prices. Enough said!

After doing much research, not only about the appliances that I wanted, but about re-sellers offering them, I chose ApplianceConnection.com. They had the proven track record on order fulfillment, accurate reviews on the products that I was interested in, and very competitive pricing. After ordering, customer service was very helpful in enabling me to fine tune my delivery date. Everything went very smoothly and I would highly recommend ApplianceConection as your retailer of choice.

Terrible scam of a company. The installers tried to remove my gas line for 30 seconds and said they couldn’t do it. I think this was lie #1 because AJ Madison installers has the same unit installed in 20 min. a week later with no problem. Then the installers said, Lie #2, that in 2 days they would have a professional from their company come and install the gas line because they couldn’t.

The experience was amazing. I got the washer and dryer I wanted for less than what I found it in our area. The delivery time was reasonable, considering it was shipped from New York. The delivery company, AM delivery, was the best I have ever seen. They arrived on time, in a truck clearly marked with their company name, the drivers were wearing collared shirts with their company logo clearly embroidered on them, and they were so kind and considerate. They un-boxed the units and delivered them to my laundry room. No arguments, just very concerned that I was happy with their service. What a change from our last delivery from Lowe's. You'll be glad to know that my Facebook status that morning sung the praises of both your company and your delivery service. Thank you so much.