Appliances Connection

My dishwasher had gone out and I went to the internet to review the best choice in this appliance. After making my choice, I did a little more research on what this machine would cost. When I came across the AppliancesConnection website I was amazed at how much money I could save. It came very quickly by two young men who delivered it to my front door without scratch or dent or any quarrels whatsoever. I now have a wonderful top of the line, extremely quiet Samsung that was delivered to my door cheaper than a lesser model I would have had to pick up at one of our local stores. This model would have cost me about 5 to 6 hundred dollars more locally. I will indeed be a return customer at AppliancesConnection.

I purchased a Toto toilet. Fed Ex delivered it but dropped it off by my garage door. I didn't see the package until I went out to get my mail. I moved the package into my garage. A few days after New Years I had the time to unbox the toilet. The package was pretty beat up. Upon opening, my wife noticed hair line fractures in the base area. At the time I thought that the hair line cracks were minor. Once I removed the the toilet I found cracks all over the ceramic on both sides. I called Toto to report the damage but they told me to contact Appliances Connection. I called them about the damage and took pictures of the cracks and the shipping box. After many calls (four reps) before I finally connected with Ms. Abigail **. Abigail is the only rep that took the time to sort out my problems. She handled everything as a pro should. I hope that Appliances Connection appreciates her skills. Thanks to Abigail I feel that everything will work out.

I had the pleasure of working with Anisha ** in customer service. She helped me pick out a new refrigerator after the first one I ordered had been back-ordered for several months due to current supply chain issues. Anisha not only took the time to check on my existing order, she sent me a variety of alternatives to look through and gave me her personal extension so that I could contact her directly and bypass the customer service wait time when I had finalized me decision. She was professional, helpful, courteous and even fun to work with. I DO NOT write reviews and yet here I am. That's how awesome she is! If you ever need help over at Appliances Connection, Anisha is your girl!

I followed terrible local advice and ordered an inexpensive under-sink garbage disposal unit from Appliances Connection. A few hours later, I realized that exactly nothing was gained by ordering from a business in Brooklyn, when I could more easily have gotten the same thing at any of several stores. Appliances Connection Customer Service representatives, two of them, were helpful, kind, and efficient. The first lady listened to my issue, and transferred me to the department that would manage that business. The gentleman to whom I spoke next simply looked up the order number and cancelled it.

I bought a Whirlpool side-by-side Fridge/Freezer combo 18 years ago when I moved into my house. Never had a problem with them, love them but knew it was time to replace before one went out & left me hanging. I found the same exact units but brand new, built in 2021 models. So I ordered them on the 4th of July special thru Lowe's but they said they couldn't be delivered until Nov. 2021, which was 5 months down the road, but I ordered them anyway because I had such luck with early models, same units. Then I decided to Google the model #'s and both units popped right up thru Appliances Connection. The price was lower than Lowe's prices, even though they were on sale at Lowe's & they showed they could deliver in just a few weeks! I actually didn't believe it...it is sincerely was too good to be true. I told my wife they must be "scratch & dent" & just not listed as that.

I purchased a refrigerator and dishwasher from this dishonest company. Man, that was a mistake to trust them. They sent me used, badly damaged appliances, when of course I paid for new ones. They promised compensation for the condition of the appliances they sent me, but after repeatedly sending them evidence (even the delivery guys collected an entire file documenting all of it) and requesting action on it for weeks, they ultimately gave nothing but an offer to return the appliances (so they can try to dump it on the next unsuspecting customer). They took my appliances which were older but still worked, and will not return them to me. THIS. IS. STEALING.

I’ve had the worst experience dealing with @Appliancesconnection. Customer service has been terrible. I ordered a Samsung Refrigerator. After waiting 7 hours for delivery (3 hours after the 12:00-4:00 window btw). The fridge was never even unloaded off the truck as the hinge’s and coil were damaged. The driver showed us pictures. It was also dented. I’ve contacted customer service three times. First time disconnected and they never called back. Second time told my ordered fridge was now out of stock. I was then connected to sales person Douglas. After holding for over 5 minutes I was disconnected again! Called back and customer service connection to sales again. Asked for Douglas. Left message. No response.

Everything was great with my order, I just wished the shipping company would have gave me more than 15hr heads up on the delivery. It's difficult to take off the next day from work when you get called at 6pm the day before. This shipping was ahead of time which was good.

So far the experience has been great. Starting with excellent pricing. I've been buying IT technology equipment online for many years and have experienced many online sites and this one was easy to navigate and easy to procure what I needed and very quickly. I have received a few emails confirming my order so far and waiting now for the shipment to arrive.

I spent a lot of time trying to find the most competitive price to buy my AC, AppliancesConnection was always at the top. Also, selecting and filter options made me selecting and buying what I need very easy. I do recommend the site for anyone who is looking for appliances.