Home Depot Appliances Reviews

Both the dryer and washer (washer flooded my condo) were defective. On the 4.5 hrs with customer service. It took them forever to pick up the defective items and left me with the mess to clean up. They were stackables but even if they worked, no stackable kit was on the order. I was told you can't order it separately. I would have to return and reorder everything to get them to stack it. Anyway, mine had to go back because they malfunctioned. I was promised an upgrade at a discount. I was also promised compensation for all the aggravation. Then, card services wouldn't accept the new order without confirmation from a different department of Home Depot that was closed on the weekend. It is 2 days later, and I haven't heard anything, even though I was promised a call Saturday or Sunday by the service rep who was to call after she talked to her supervisor about compensation..

Installers are incompetents, rude and will not install even with warranty. Only one person installing in the entire DMV area. Customer service does not care about customers at all. Will not refund, or provide solutions, you are on your own. Prefer Lowe’s, Best Buy or any other retail store but Home Depot appliances.

I had great difficulty in scheduling my washer delivery. The day before delivery my appointment was changed from 8 AM to 4-7 pm. I advised Home Depot and even a Manager that my association didn't allow deliveries after 6 PM. No one could help me to confirm that it would be delivered by 6. Truck came at 4, while it was raining. Driver refused to bring the washer up my driveway and into the house. I even offered to pay him an extra $40. He said he would wait 15 minutes and call me if when he left. He just left and I was left out in the cold.

I never had a worse experience getting appliances. Here is the timeline of my experience after placing my order on 8/11/2023 and didn’t get them until 9/20/2023. Here are the delivery attempts: August 14, 2023 - damaged pedestal so everything had to go back. August 23, 2023 - forgot the washer. Nothing delivered. Sept. 2, 2023 - Had trouble with the dryer door, but left appliances (no hook up). Sept. 5, 2023 - 2nd team came and couldn’t fix dryer door. Had to re-order dryer. Sept. 14, 3023 - cancelled delivery because of an “emergency”. Said earliest delivery date is Monday. My husband later received an email stating delivery will be made Monday, September 18th.

Delivery people from Home Depot are the absolute worst. I bought 2 refrigerators and wash and dryer the first time, a dishwasher the second time. They wanted to leave stuff at the bottom of my driveway because they were too busy. The second time they have my wife waiting there all day no showing.

Hello, I purchased a washer Dryer Unit from Home Depot. It was installed by Home Depot on Aug.19,2022. My clothes took forever to dry but I thought that was a characteristic of the unit. I recently had a new HVAC System installed. We discovered that my room was covered with lint. The HVAC System had lots of lint in it also. The vent hose was wrapped around a pipe and had a hole in it. This was done by your Installers. I paid for a 5yr warranty. The warranty company said they will not cover this because it was an installation problem. Home Depot said they will not cover because this was over one year. How was I to know the vent was wrapped around a pipe???? If my HVAC had not been replaced I would not have known!!! Too much LINT can cause a house fire!!! So your installation was not safe. My house and life has been compromised.

I bought a brand new $808 Samsung dishwasher for my tenant’s apartment, which delivered on 8/26/2023. It appeared to be a perfect match, however the repair guy on 8/31/2023–the soonest he could install this NEW dishwasher—stated there would be some challenges. I ordered a new dishwasher with absolute assumed confidence that I would be able to return the NEW Samsung, but online customer care, the store and CORPORATE customer care all said that there is only a 48hr return window with no exceptions.

Ordered a refrigerator and range to be delivered to our short term rental (Airbnb). Delivery was scheduled two weeks out and made a day when our VERY busy Airbnb was vacant. Delivery service has been to this location plenty of times and with the same size truck. This time though the delivery company tried to scam my wife that they could not deliver the product unless they were paid under the table above and beyond what we already paid to Home Depot. Their reason was there was nowhere to park. Yet they did park less than 100 yards away and could have parked behind our garages. Employee didn’t even try to discuss with my wife. Only informed my wife that they could drop off the appliances today and come back on Tuesday to install them. But they would need to be paid under the table and beyond what we already paid Home Depot. She refused so the delivery was cancelled by delivery company.

This has been the worst experience of my life and I will never buy appliances from Home Depot again. They do not control the distribution of what they sell, but rather contract it out and they do not care. I ordered a refrigerator, range, hood and microwave drawer. The microdrawer was basically pushed off a truck into the driveway (no notification that they were even there and sustained immense damage). I had to pay for a replacement and wait over a month for them to pick up the damaged unit (after I called several times). The refrigerator has a ding in the door that we did not report within the 48 hours allotted time as it was covered with packing tape. We had to pay $500 to replace this door out of pocket. Do not buy appliances from a big box store as this may be your experience. I have since switched to a local company and they do care. Seek them out - they still exist and you do not pay more.

I, too, would give it 0 stars if that were an option. Their 3rd party delivery people were rude, lazy and uncooperative. They wanted to just leave it in my hallway without installing it…Ridiculous in a 700 sq ft condo. I had them take it away. Speaking to the manager over numerous phone calls only resulted in two more failed attempts to have them delivered! There was complete incompetence and lack of communication between HD, the delivery company and the manufacturer. I asked for a refund and made the purchase quickly and easily over the phone from Caplan's. They were pleasant, courteous and arrived on time. The installation was quick and efficient and took only 20 min. I would NEVER buy an appliance from HD again.