Home Depot Appliances Reviews

I purchased a new washer and dryer from the Home Depot in Lexington SC. I was told at the time of purchase that I had to buy new hoses for the washer and a new vent hose and electrical cord for the dryer. I was assured that that the installers would have whatever they needed to complete the install. They removed the old machines and hooked up the washer but when it came to the dryer they said that they were not allowed to go under the house to hook up the vent and the electric cable they had was incompatible with the existing outlet.

I recently bought an LG refrigerator from Home Depot in New Rochelle and it's fine. I love it. This review is about the third party vendor Home Depot uses to haul away old appliances from the customer's home. My old fridge was over 35 years old and deeply stained by rust from our water here in the Bronx. I live on an island and have been told that we are at the end of the line with some of our water pipes being over 150 years old! Therefore we have rust and get red stains everywhere: sinks, toilets and the refrigerator which had a leak for a while, so it was stained. Home Depot sent its third party delivery service to bring my new fridge and take out the old one but they refused when they saw the old one. They barely spoke English but I did catch one of them mumbling about "cucarachas"! I was livid because there has never ever been a roach in my house in the 35 years I've lived here and there certainly weren't any in my refrigerator!

We ordered a Bosch dishwasher from Home Depot back in November. By the beginning of the year, it wasn't working and was letting out a burning smell. We called Bosch and an electrician out who both said the problem was the install of the junction box. When they opened the junction box, it was charred inside. It could have been a house fire! I called Home Depot twice to get a refund for the install and have someone come out again to properly install. My first call was on May 14, and I was told it might be five days until someone got back to me, but now it's May 29 (much more than five days) and nothing. I called again today and was told the same thing - someone would get back to me. Something that could have burned our house down and radio silence from Home Depot.

Ordered Appliances from Stuart Florida Location. First Delivery on May 21st delayed, second delivery for 5-27 delayed with no reschedule. Got escalated multiple times, got connected with the escalation manager for Home Depot, who told us she probably won't have time to call us with an update, look for an email. Cancelled the order - Washer, Dryer and Fridge. Horrible.

I bought a Whirlpool refrigerator during covid, 2020. No selection but the one they had was great. Delivery and installation were awful! They hooked up my water wrong and the kitchen flooded. The right (side by side) for was 1/2" higher than the left. The installer said it was supposed to be that way. When they left and the flooding started I called the number delivery used to verify my address. He said he would come back but never did. Home Depot wasn't even sure who they were. They didn't send anyone either and no manager called me back or responded to my emails. I called Whirlpool and explained what happened and they sent someone to hook up the water, which delivery did wrong. They reinstalled the door (comments not printable regarding the uneven doors). I love the fridge but would never buy another thing from the Home Depot.

My appliance delivery was made by a third party contractor, Temco, BUT Temco is owned by Home Depot. I paid for a 'threshold' delivery, meaning that the appliance was to be brought into the house, unpackaged, and properly located as directed by the customer. Instead, the delivery-truck driver, with no assistant, asked if I had a hand truck and a knife - in other words, he was unprepared to bring the appliance into my house or even open the box! Moreover, I was called by Temco at 6:45 a.m. for a delivery to be made within 30 minutes.

We purchased a Electrolux washer and dryer and they are working well. The store personnel were professional and gave us a good price. The delivery men were friendly but they were rushed and did an unprofessional installation of the dryer that would have been dangerous over time. We pulled out the dryer because it would not go back in place. We found the discharge metal hose doubled over on itself and partly crushed. The 240 Volt electrical wire was not installed per the electrical code. When the electrical wire exits the dryer enclosure it should have been secured with a clamp connector. This is required to protect the wire from being cut by the sharp enclosure wall and electrifying the outside enclosure. For this reason we give the installation a one star and the purchase and operation of the Electrolux units a five star.

Absolutely the worst customer service I have ever run across. Bought a water heater 2 months ago and it has quit. Can't have a technician until Monday. If I bought a new water heater they can install it today??? What is wrong with this picture?

I recently bought a Bosch dishwasher online from HD. The price online was shown as $999. I was charged $250 more but couldn't get anywhere with customer service. A week later, the delivery people called me at 7am and told me that they were down the street- but were unable to continue to my road because the road was posted (in NH and other NE states- we have weight restrictions on some of our roads during mud season for a few weeks) they asked me to meet them and put the dishwasher in my car. I'm 59yrs old, female, 5'1 and I drive a Minicooper. Obviously, didn't happen. I called to reschedule- it took a couple of weeks. The road that they said was posted actually wasn't but I didn't get into that just accepted delivery.

Home Depot delivery could not deliver. Twice they said they would deliver washer and dryer twice they failed. Both times no email on text about delivery time. Just an all day window. First time it did not make it on the truck so they canceled. Second time they showed up unannounced. Called phone and when we did not pick up on first ring they drove away without even trying to to knock or anything. Car was in driveway so they knew we were home. Ended up cancelling order and going with different company.