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Reviewed Oct. 2, 2023
Both the dryer and washer (washer flooded my condo) were defective. On the 4.5 hrs with customer service. It took them forever to pick up the defective items and left me with the mess to clean up. They were stackables but even if they worked, no stackable kit was on the order. I was told you can't order it separately. I would have to return and reorder everything to get them to stack it. Anyway, mine had to go back because they malfunctioned. I was promised an upgrade at a discount. I was also promised compensation for all the aggravation. Then, card services wouldn't accept the new order without confirmation from a different department of Home Depot that was closed on the weekend. It is 2 days later, and I haven't heard anything, even though I was promised a call Saturday or Sunday by the service rep who was to call after she talked to her supervisor about compensation..
I call Home Depot. Now, They can't find the discounted order. They said the service person I spoke with Saturday is off today, so they cannot confirm with her. She told me she worked today. I have been without a washer and dryer since August because they were on backorder. They can't schedule a delivery, until their verification department confirms with their card services that the order is valid. I was told they probably will not be able to be delivered this upcoming weekend and the following weekend, I have an event that cannot be missed. You think they would get things expedited. And I forgot to mention, the person that sold me the new washer and dryer said they wanted my old washer and dryer. I didn't have them add pick up of my old appliances to the order. The person never came and got them, so I had to get rid of my old appliances myself. I almost forgot, the colors did match either. One was black steel and one black. Waiting ....
Reviewed Sept. 29, 2023
Installers are incompetents, rude and will not install even with warranty. Only one person installing in the entire DMV area. Customer service does not care about customers at all. Will not refund, or provide solutions, you are on your own. Prefer Lowe’s, Best Buy or any other retail store but Home Depot appliances.
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Reviewed Sept. 24, 2023
I had great difficulty in scheduling my washer delivery. The day before delivery my appointment was changed from 8 AM to 4-7 pm. I advised Home Depot and even a Manager that my association didn't allow deliveries after 6 PM. No one could help me to confirm that it would be delivered by 6. Truck came at 4, while it was raining. Driver refused to bring the washer up my driveway and into the house. I even offered to pay him an extra $40. He said he would wait 15 minutes and call me if when he left. He just left and I was left out in the cold.
I reported it to Home Depot right away and asked they send the driver back since it stopped raining. They called the dispatcher of the independent delivery company and said he would not send the truck back. They wanted to reschedule but I wouldn't deal with Home Depot ever again. I cancelled my order, which they could have cared less. Employees are not empowered and worthless.
Tip: after cancelling my order I went to Brandsmart where I received the same washer for about $100 less and will be delivered by their own trucks! Also, Home Depot will continue to loose business to Amazon since by the time I'm given a SKU to look for in an aisle of 10,000 SKUs I could order at amazon and have the same or next day. Worst processes and customer relations of any Company I've dealt with in decades. wasted my time but saved money at BRANDSMART!
Reviewed Sept. 22, 2023
I never had a worse experience getting appliances. Here is the timeline of my experience after placing my order on 8/11/2023 and didn’t get them until 9/20/2023. Here are the delivery attempts: August 14, 2023 - damaged pedestal so everything had to go back. August 23, 2023 - forgot the washer. Nothing delivered. Sept. 2, 2023 - Had trouble with the dryer door, but left appliances (no hook up). Sept. 5, 2023 - 2nd team came and couldn’t fix dryer door. Had to re-order dryer. Sept. 14, 3023 - cancelled delivery because of an “emergency”. Said earliest delivery date is Monday. My husband later received an email stating delivery will be made Monday, September 18th.
September 18, 2023 - After not hearing from anyone this morning, I called HD and was told they didn’t show a delivery today. He said if a delivery is scheduled, there is an all day window and they would call 30 minutes prior. My husband called later that day and the rep said we’re scheduled for Wednesday. After explaining the situation she assured him that our appliance would be delivered today. Did not hear from HD. September 19, 2023 - received a call saying that we are scheduled for Wednesday and they will be here between 7 AM and 11 AM. September 20, 2021 - Attached the door to dryer, but stated it couldn’t put the door on opposite side as we wanted. They did hook up appliances. We can finally wash at home after having to go to the laundromat for over a month. I will never use them again!!!
Reviewed Sept. 22, 2023
Delivery people from Home Depot are the absolute worst. I bought 2 refrigerators and wash and dryer the first time, a dishwasher the second time. They wanted to leave stuff at the bottom of my driveway because they were too busy. The second time they have my wife waiting there all day no showing.
Reviewed Sept. 18, 2023
Hello, I purchased a washer Dryer Unit from Home Depot. It was installed by Home Depot on Aug.19,2022. My clothes took forever to dry but I thought that was a characteristic of the unit. I recently had a new HVAC System installed. We discovered that my room was covered with lint. The HVAC System had lots of lint in it also. The vent hose was wrapped around a pipe and had a hole in it. This was done by your Installers. I paid for a 5yr warranty. The warranty company said they will not cover this because it was an installation problem. Home Depot said they will not cover because this was over one year. How was I to know the vent was wrapped around a pipe???? If my HVAC had not been replaced I would not have known!!! Too much LINT can cause a house fire!!! So your installation was not safe. My house and life has been compromised.
I have not received any remedy other then a 50.00 gift card. I wasted all day being transferred from Department to department. I often held on the phone for 35 minutes each time. I started calling at 10:05 and I ended at 5:10PM. I do not want a gift card. I am never buying or using Home Depot AGAIN. I now have to get the vent repaired at my own expense (over $300.00). I relied on your installers to install this vent pipe correctly. I should at least be compensated for the repair as this was unsafe and a major inconvenience!! If I do not get a remedy I will be forced to report to the BB or Small Claims court. I have been more than patient. I have also bought several appliances from Home Depot! I will be waiting for your reply!!!
Reviewed Sept. 14, 2023
I bought a brand new $808 Samsung dishwasher for my tenant’s apartment, which delivered on 8/26/2023. It appeared to be a perfect match, however the repair guy on 8/31/2023–the soonest he could install this NEW dishwasher—stated there would be some challenges. I ordered a new dishwasher with absolute assumed confidence that I would be able to return the NEW Samsung, but online customer care, the store and CORPORATE customer care all said that there is only a 48hr return window with no exceptions.
I pleaded with them stating it was new and all of them like unified robots said there was nothing they could do. I asked why 48hrs and like unified robots they quoted the 48hr return policy. Thanks executives at Home Depot for enacting a horrible return policy that keeps money in your pocket and screws good standing people. I will do everything in my power to give business to Amazon, Lowe’s and other companies that values my business and has a REASONABLE return policy. Hoping you can make this right.
Reviewed Sept. 10, 2023
Ordered a refrigerator and range to be delivered to our short term rental (Airbnb). Delivery was scheduled two weeks out and made a day when our VERY busy Airbnb was vacant. Delivery service has been to this location plenty of times and with the same size truck. This time though the delivery company tried to scam my wife that they could not deliver the product unless they were paid under the table above and beyond what we already paid to Home Depot. Their reason was there was nowhere to park. Yet they did park less than 100 yards away and could have parked behind our garages. Employee didn’t even try to discuss with my wife. Only informed my wife that they could drop off the appliances today and come back on Tuesday to install them. But they would need to be paid under the table and beyond what we already paid Home Depot. She refused so the delivery was cancelled by delivery company.
This was a complete scam by the third party delivery company. Either pay us extra or we are not delivering. Yet they KNEW the address where they were delivering for 2 weeks. So why even send a larger truck? Also plenty of trucks deliver products to the area. Yes sometimes they block traffic but all the neighbors are aware of this issue and drive to the next street witch is only 100 feet away. Home Depot was no help at all. I now have to cancel my next guest costing me thousands in revenue. Headed to Lowe’s and cancelling my Home Depot account.
Reviewed Aug. 31, 2023
This has been the worst experience of my life and I will never buy appliances from Home Depot again. They do not control the distribution of what they sell, but rather contract it out and they do not care. I ordered a refrigerator, range, hood and microwave drawer. The microdrawer was basically pushed off a truck into the driveway (no notification that they were even there and sustained immense damage). I had to pay for a replacement and wait over a month for them to pick up the damaged unit (after I called several times). The refrigerator has a ding in the door that we did not report within the 48 hours allotted time as it was covered with packing tape. We had to pay $500 to replace this door out of pocket. Do not buy appliances from a big box store as this may be your experience. I have since switched to a local company and they do care. Seek them out - they still exist and you do not pay more.
Reviewed Aug. 28, 2023
I, too, would give it 0 stars if that were an option. Their 3rd party delivery people were rude, lazy and uncooperative. They wanted to just leave it in my hallway without installing it…Ridiculous in a 700 sq ft condo. I had them take it away. Speaking to the manager over numerous phone calls only resulted in two more failed attempts to have them delivered! There was complete incompetence and lack of communication between HD, the delivery company and the manufacturer. I asked for a refund and made the purchase quickly and easily over the phone from Caplan's. They were pleasant, courteous and arrived on time. The installation was quick and efficient and took only 20 min. I would NEVER buy an appliance from HD again.
Home Depot author review by ConsumerAffairs Research Team
Since it opened the first stores in 1979, Home Depot has remained focused on home improvement products. With locations around the world, Home Depot has become a household name.
Price match plus: Home Depot not only matches their competitors prices, they also offer an extra 10 percent off if they match the price of a competitor.
Package deals: Buy a washer and dryer together or a complete set of kitchen appliances and get a deep discount.
Specialty appliance available: In addition to the basics like a fridge and stove, Home Depot also carries things like wine coolers.
Extended warranty available: With up to five years of extended protection, Home Depot offers in home appliance repair or replacement during the coverage period.
Free delivery: Home Depot offers free delivery and inexpensive installation services by experienced professionals.
Home Depot Appliances Company Information
- Company Name:
- Home Depot
- Year Founded:
- United States
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