Home Depot Appliances
Home Depot Appliances Reviews
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I purchased a Hotpoint washer on 5/22/2022 only 1 year ago and the gear box went out leaking oil all over my floor... Had to purchase a new washer with delivery. Even though Home Delivery has been to my home 2 times this time it was a disaster. The delivery driver went by, didn't stop and left! Slowed down enough to take a photo of my gate for corporate and said he waited 15 minutes! I had my husband in the house waiting and he saw everything. When I talked to Home Depot they told me too bad they could come back in 4 days... I have already waited for 6 days for this delivery date! So much for customer service... This is my last purchase with Home Depot. I'm going back to Lowe's.
Ordered a new fridge and microwave 5/17/23. Delivery attempted 5/23 but fridge was damaged and very pleasant tech couldn't remove old microwave to install new. Paid a handyman to remove it and it was difficult. Today, 6/1, delivery of fridge and microwave install scheduled. Tech arrived, pretended the doorway was too small to accommodate a butterfly maneuver into the kitchen. Claimed no haul away on his order. Told him I'd find my copy. Stated he was going to get his dolly. Went to truck, sat, moved back lift up and down, then LEFT!!!!
Called customer service and they said he had noted damaged fridge - but never communicated anything with us! Could have at LEAST installed our microwave!!! Of course I only have 48 hours to report damage - which I'm not sure of because he never told me. Customer service very pleasant, starting an investigation - but we are without a microwave and fridge a week and a half and counting. They'll get back to me in 24 to 48 business hours. Tomorrow is Friday, so likely no remedy until next week if we're lucky. This BLOWS!!!
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My wife and I wanted to update our home refrigerator and bought a 25 cubic-foot Whirlpool refrigerator at a Home Depot store on 8/28/22. The Home Depot hauled our home refrigerator and attempted to deliver a broken refrigerator on 9/10/22, and they would have, had my wife not noticed it was badly dented just a couple of seconds before they were pushing it into place. Then the Home Depot delivery person practically forced us to accept receipt of the dented refrigerator saying that it was the best way to go about it, that it would be reported as a loaner, and that it would be replaced very soon. The replacement never occurred, but rather many failed dates of delivery were scheduled by the Home Depot where they did not show up, they did not advise us about it, and my wife and I wasted our time and energy by observing their “4-hour time windows” and by emptying the loaner refrigerator on each occasion.
Due to all this, the Home Depot Customer Care offered us $1,000 in HD gift cards not to cancel, to which we accepted on 12/15/22. They offered a speedy “silk glove service” to deliver the refrigerator. None of that occurred. On the contrary, during a call I made to the Home Depot store manager on 2/8/23, I was informed that I had 2 options to move forward: either to reorder the refrigerator and be reimbursed for the original purchase once the reorder were perfected or to simply cancel the purchase and be reimbursed once the loaner were retrieved.
The Home Depot store manager stated that our old refrigerator had been discarded and we could not get it back, and HECK!!!, either option had done away with the $1,000 HD gift cards we had been offered by the Home Depot Customer Care Department on 12/15/22. We decided to cancel the purchase and shop somewhere else for a refrigerator. SHAME ON YOU ON THIS SCAMMING PRACTICE, HOME DEPOT. WHERE IS YOUR COMPLIANCE TO NC CHAPTER 75 OF THE CONSUMER PROTECTION STATUTES, HOME DEPOT??
Ordered a refrigerator May 14th to be delivered Friday the 19th. Delivery truck shows up unannounced, wouldn't wait 10 minutes for us to get back home. Would not deliver Sat or Sunday, truck shows up again 11 am Monday, but forgot to bring the refrigerator. "Human error" forgot to load it on the truck. Refused to go get it and return. Called customer service, admitted the error but now we have to wait another two days for delivery. UNACCEPTABLE FROM A COMPANY LIKE HOME DEPOT. We have now been without food refrigeration (new house purchase) for 5 days. I have been a life long customer, even grew up next to store number 1 in Atlanta- but I am now an ACE Hardware or Lowes customer.
Mr. Robin "BOB " **Appliance specialist Helped us with the price and with carry the furniture. I will give him 5 stars, he is doing his job very well and he has all answers to all my questions, I bought from him the outdoor furniture, and he advised me what I need for my backyard exactly.
First purchase with delivery was in July of 2020. I had ordered a washer & dryer. Not only were the drivers over 2 hours late, but they didn't even speak English. The dryer had a large dent in the front & when I called the store I was told to refuse it and call an 800 number. I did that (after a long hold process). It took over a month to get another delivery and again they didn't deliver in the delivery window provided and there were no updates so 2 days of work were lost waiting on the delivery.
December 2022 we ordered a generator online for delivery. It was to deliver January 6. On January 5th I went on to see if there was a time and it stated it had delivered a day prior?? It was not here. I spent many hours on the phone with both Home Depot and the delivery company to no avail. I ended up disputing this on my credit card. I am still waiting on a final review of that dispute even though I provided chats with the delivery company stating it was never delivered along with a police report we had filed. In summary -- NEVER ORDER ANYTHING THAT HAS TO BE DELIVERED FROM HOME DEPOT - YOU WILL REGRET IT LIKE WE DID!!
Bought a washer and dryer from Home Depot on the 4th of May. It is now the 15th and I have not gotten the product. Requested a refund and to cancel the order and was informed I would by their awful resolution department that l would see the refund in 2 business days. We're now on business day 5 and still no refund or product. I just find it amusing that at the end of business day on the 4th of May they didn't hesitate to debit the $2200.00 from me but don't let be the other way around. Horrible customer service from their resolution department who are supposed to be trained to handle this. Home Depot really let us down big time.
RE: Maytag Washing Machine - Extended Warranty Claims. The coverage is thru Asurion, of which the process to file it & to receive a call back from an approved authorized dealer by Whirlpool is DEPLORABLE. There are too many layers to go thru to get the claim scheduled for a 3rd party svc co to come out. My machine is 28 months old.
- Filed claim #2 on 05/10 (Wed), insured my claim is in urgent status but I am still getting the run around as to who that 3rd party svc co will be coming out to re-assess & fix; this will be the 3rd trip.
It is frustrating as can be when I haven't had a washer since 4/27 & I'm stuck in the loop of getting a callback. HOME DEPOT and/or WHIRLPOOL! - you need to FIRE Asurion & find a more efficient insurance process...it is absolutely UNACCEPTABLE that a consumer who PAID for the extended warranty at the time of purchase, and in the time of need - I'm stuck in the loophole of multiple "middle-man"/layers of how a claim is processed/scheduling a svc call. HOME DEPOT AND/OR WHIRLPOOL - pls fix your extended warranty coverage processes! There is nothing worse than being at the mercy of finger pointing on who is responsible for next steps & turnaround time.
Purchased several Husky brand cabinets for our garage from here. We really liked the look and the price was within our budget. We had no problems ordering online and the website was easy to navigate. Things went downhill from there. The items weren’t “in stock” at any of the stores in our area, so our choices were either have them delivered to the store for free or have them shipped to our home for a pretty substantial freight charge. We opted to have the smaller wall cabinets delivered to our home, and the larger standalone cabinet delivered to the store. The closest store to us is almost 40 miles one way. The wall cabinets arrived in a timely fashion with no damage. The standalone cabinet arrived at the store 10 DAYS after we ordered it. We drove there and picked it up, and when we got it home and opened it, two of the panels were dented to the point of being completely unusable.
I immediately called the customer service number and told them about the damage. They said that UPS can pick up the package and we could return it that way, or we could take it back to the store ourselves. We opted for the latter, because we needed to get the matching Husky tool chest anyway, which we were assured was “in stock” at the store. We loaded the 150lb cabinet up and off we went. We got to the store and there were no issues with the return other than the fact that it is now 2 days later and the money has not gone back onto the card. We then moved on to the tool chest. They had ONE “in stock”. An assembled display model that was dented and had a bad wheel.
We were offered this at FULL PRICE and then told they didn’t have another one. We were then passed from person to person and finally wound up at the service desk for OVER AN HOUR while they called from store to store searching for another one. The level of incompetence and lack of communication was astounding. They finally found one at a store that was 60 miles away and we are hoping that after we drive there tomorrow it will actually be “in stock.” There were no apologies and no offers of any kind to make any kinds of amends. We like the look of the Husky line, but going forward we won’t be dealing with this place anymore.
We ordered $5300 worth of appliances from Home Depot. One of them was a KitchenAid dishwasher. I'm now on my third attempt to get it installed. The first delivery date was delayed as they said it was out of stock even though I was told it was in stock the day I ordered it. The first installer who arrived refused to install it as he said the breaker box didn't designate the dishwasher even though we had checked it out and told him which one it was and had turned it off. He said we needed to get an electrician out to do it. The second installer who arrived immediately said that he couldn't install it as the new water line hadn't been hooked up. We had purchased it with the dishwasher and had it right on the counter and he said they don't run it under the floor to the turn off valve in the basement. We said we could do it and it'd take two seconds.
He picked up his bag and said Home Depot doesn't tell their customers what the installers don't do and they get blamed. He said to cancel the installation and get a handyman to install it. I called HD and they said it wasn't their fault but I told them they should tell their customers what the installers DON'T do when customers place their orders so they can get these issues resolved prior to the installers showing up. Never have heard of an installer for a dishwasher who doesn't do electric or plumbing as part of the installation. So now we're scheduled for another installation and who knows what excuse they'll have this next time. A couple years ago we had purchased a new stovetop from HD and had issues with it and swore we'd never go thru HD again. This is the last straw! NEVER AGAIN!!!
Home Depot author review by ConsumerAffairs Research Team
Since it opened the first stores in 1979, Home Depot has remained focused on home improvement products. With locations around the world, Home Depot has become a household name.
Price match plus: Home Depot not only matches their competitors prices, they also offer an extra 10 percent off if they match the price of a competitor.
Package deals: Buy a washer and dryer together or a complete set of kitchen appliances and get a deep discount.
Specialty appliance available: In addition to the basics like a fridge and stove, Home Depot also carries things like wine coolers.
Extended warranty available: With up to five years of extended protection, Home Depot offers in home appliance repair or replacement during the coverage period.
Free delivery: Home Depot offers free delivery and inexpensive installation services by experienced professionals.
Home Depot Appliances Company Information
- Company Name:
- Home Depot
- Year Founded:
- United States
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