Home Depot Appliances Reviews

I purchased a refrigerator from Home Depot. It was delivered with the interior glass shattered and the compressor did not work. I have been trying to return this refrigerator now for nearly two weeks. The first pick up, used my billing address instead of the correct address and it did not get picked up. The second time, the truck failed, the third time, the crew did not show up. I have no working refrigerator in my home, all my food and condiments have had to be thrown away and Home Depot will not support any additional help or refund me for all my lost time and hundreds of dollars in lost/spoiled groceries. This is one of the worst experiences I've encountered.

I own a company which owns multiple properties across multiple states. I ordered a full kitchen appliance package for one of the properties I own in Las Vegas. I live in NY. They delivered the appliance less than 3 weeks ago. I received a call from the tenant who told me since they got the refrigerator, the whole interior shelves, door, etc have been drenched with water. She thought it was her food or maybe her Brita water filter had a leak only to find out the water filter from the Frigidaire side by side refrigerator was leaking.

I do not like this refrigerator for three reasons. #1 the doors don’t open all the way and they’re constantly closing in me, banging into my hands and drawing blood. #2, the shelving configuration is very odd. I’ve had to remove a shelf to try to make room for taller items, but I’m still not satisfied because now it’s taken away from other shelves that I could’ve had. The top shelf is very high and I don’t have an option of moving that one down. I’m 54 and it’s too high for me to reach. #3 the icemaker drips off and on. It’s a very nice looking refrigerator, but it’s nothing like my old LG as far as functionality. I cook a lot. I’m in and out of my refrigerator a lot and the doors closing and banging on my hands is just a dealbreaker.

On June 23rd, 2026, we bought an LG washer & dryer from Home Depot. On our first wash, the washer made clunking sounds – like there was loose change inside or a zipper on some clothes. That was not the case! We called Home Depot and were told it’s not their problem – it’s LG’s problem. We called LG, and the excuses were abundant. Eventually, two guys from LG showed up a few days later. All we heard from them, over and over, was that they are not technicians and any weird noise or problem had to be handled by technicians.

Problems with an Air Conditioner under warranty. The Air Conditioner manufacturer provided paperwork to have home depot replace the unit. Returned to the store 5 times. 3 Times was told they had an AC on the truck and they asked me to wait for it to be unloaded. 4th Time they said they had no agreement with manufacturer. Called store, they told me to come in again. Returned to the store, they said they were out of Air Conditioners of that type and gave me a store credit. Cannot use the store credit online.

I purchased a new washer and dryer from the Home Depot in Lexington SC. I was told at the time of purchase that I had to buy new hoses for the washer and a new vent hose and electrical cord for the dryer. I was assured that that the installers would have whatever they needed to complete the install. They removed the old machines and hooked up the washer but when it came to the dryer they said that they were not allowed to go under the house to hook up the vent and the electric cable they had was incompatible with the existing outlet.

I recently bought an LG refrigerator from Home Depot in New Rochelle and it's fine. I love it. This review is about the third party vendor Home Depot uses to haul away old appliances from the customer's home. My old fridge was over 35 years old and deeply stained by rust from our water here in the Bronx. I live on an island and have been told that we are at the end of the line with some of our water pipes being over 150 years old! Therefore we have rust and get red stains everywhere: sinks, toilets and the refrigerator which had a leak for a while, so it was stained. Home Depot sent its third party delivery service to bring my new fridge and take out the old one but they refused when they saw the old one. They barely spoke English but I did catch one of them mumbling about "cucarachas"! I was livid because there has never ever been a roach in my house in the 35 years I've lived here and there certainly weren't any in my refrigerator!

We ordered a Bosch dishwasher from Home Depot back in November. By the beginning of the year, it wasn't working and was letting out a burning smell. We called Bosch and an electrician out who both said the problem was the install of the junction box. When they opened the junction box, it was charred inside. It could have been a house fire! I called Home Depot twice to get a refund for the install and have someone come out again to properly install. My first call was on May 14, and I was told it might be five days until someone got back to me, but now it's May 29 (much more than five days) and nothing. I called again today and was told the same thing - someone would get back to me. Something that could have burned our house down and radio silence from Home Depot.

Ordered Appliances from Stuart Florida Location. First Delivery on May 21st delayed, second delivery for 5-27 delayed with no reschedule. Got escalated multiple times, got connected with the escalation manager for Home Depot, who told us she probably won't have time to call us with an update, look for an email. Cancelled the order - Washer, Dryer and Fridge. Horrible.

I bought a Whirlpool refrigerator during covid, 2020. No selection but the one they had was great. Delivery and installation were awful! They hooked up my water wrong and the kitchen flooded. The right (side by side) for was 1/2" higher than the left. The installer said it was supposed to be that way. When they left and the flooding started I called the number delivery used to verify my address. He said he would come back but never did. Home Depot wasn't even sure who they were. They didn't send anyone either and no manager called me back or responded to my emails. I called Whirlpool and explained what happened and they sent someone to hook up the water, which delivery did wrong. They reinstalled the door (comments not printable regarding the uneven doors). I love the fridge but would never buy another thing from the Home Depot.

My appliance delivery was made by a third party contractor, Temco, BUT Temco is owned by Home Depot. I paid for a 'threshold' delivery, meaning that the appliance was to be brought into the house, unpackaged, and properly located as directed by the customer. Instead, the delivery-truck driver, with no assistant, asked if I had a hand truck and a knife - in other words, he was unprepared to bring the appliance into my house or even open the box! Moreover, I was called by Temco at 6:45 a.m. for a delivery to be made within 30 minutes.

We purchased a Electrolux washer and dryer and they are working well. The store personnel were professional and gave us a good price. The delivery men were friendly but they were rushed and did an unprofessional installation of the dryer that would have been dangerous over time. We pulled out the dryer because it would not go back in place. We found the discharge metal hose doubled over on itself and partly crushed. The 240 Volt electrical wire was not installed per the electrical code. When the electrical wire exits the dryer enclosure it should have been secured with a clamp connector. This is required to protect the wire from being cut by the sharp enclosure wall and electrifying the outside enclosure. For this reason we give the installation a one star and the purchase and operation of the Electrolux units a five star.

Absolutely the worst customer service I have ever run across. Bought a water heater 2 months ago and it has quit. Can't have a technician until Monday. If I bought a new water heater they can install it today??? What is wrong with this picture?

I recently bought a Bosch dishwasher online from HD. The price online was shown as $999. I was charged $250 more but couldn't get anywhere with customer service. A week later, the delivery people called me at 7am and told me that they were down the street- but were unable to continue to my road because the road was posted (in NH and other NE states- we have weight restrictions on some of our roads during mud season for a few weeks) they asked me to meet them and put the dishwasher in my car. I'm 59yrs old, female, 5'1 and I drive a Minicooper. Obviously, didn't happen. I called to reschedule- it took a couple of weeks. The road that they said was posted actually wasn't but I didn't get into that just accepted delivery.

Home Depot delivery could not deliver. Twice they said they would deliver washer and dryer twice they failed. Both times no email on text about delivery time. Just an all day window. First time it did not make it on the truck so they canceled. Second time they showed up unannounced. Called phone and when we did not pick up on first ring they drove away without even trying to to knock or anything. Car was in driveway so they knew we were home. Ended up cancelling order and going with different company.

I ordered a refrigerator for work from Home Depot online, I initially received a delivery date of 04/11 - long story short - today was the fourth attempt for them to deliver the refrigerator, they called, I gave them instructions and decided to meet them at the entrance - to my surprise they were not there, I tried calling them several times, and they never answered. Needless to say - I cancelled that order, our staff has been without a refrigerator since the initial delivery date. This is simply unacceptable. Then I received a phone call stating that they left because they were not granted access - they didn't even come to my building - not sure where they were. Needless to say, I won't be purchasing any appliances from Home Depot - they can't handle a simple delivery and installation.

Ordered Dishwasher. Delivery person carried it on back. Tried to enter my house when I said garage only. Said give him 195 cash and he will install. I declined. He left. Contractor came to put in and Dishwasher is dented. Home Depot has given not help. No credit. Not replacement. I was a loyal home depot customer for years. All my appliances were from here. My cabinets and flooring. They don't care about customers that have been loyal to them.

I purchased a Maytag washer and dryer showing I had 90 days to return, if financed. When I tried to return within 2 weeks, I was told only had 2 days. I will never buy appliances from Home Depot. I'm stuck with bad washer and dryer. Don't buy Maytag. They're not as once was.

Purchased a washer and dryer set. Got rescheduled twice due to poor communication on the delivery team's part. I kept in contact with customer service to make sure delivery instructions were clear due to delivery address being on a military installation. Delivery team still failed after the 2nd attempt for the same reason even as we were in contact with the gate guards to keep everyone in the loop of what was going on. Delivery team didn't even attempt to approach the gate as per gate guards who were already aware of the situation. I attempted to meet them @ the gate but the delivery team wasn't there and gate guards informed me no delivery trucks ever approached the gate.

I have been going round and round between LG Home Depot and SquareTrade (extended warranty company) in regards to an LG oven that doesn't heat properly can't brown a meatloaf or crisp a pie crust and as of last night can't crisp French fries even in convection mode. Home Depot keeps sending me in circles with LG and square trade to only be denied at every turn. The 2 times LG service techs were here they said when it says it's preheated wait another 20 minutes before putting anything in the oven. Can't speak with the same person twice at square trade having explain everything over and over.

The refrigerator never showed up. Not at 1:00 PM. Not at 3:00. Not at any point during the afternoon. I finally called Home Depot customer service, and after being transferred around, I was told the delivery would arrive by 10:00 PM. So I waited — again — all evening. But once again, Home Depot never showed.

We needed a new dishwasher and oven. We had initially went to Lowe's but experienced horrible customer service there. We left and went to Home Depot in Rosedale and were greatly happily by a gentleman named Bob. Bob was a delight to work with. He educated us about the products we were buying and make us feel appreciated as customers. Moving forward Home Depot w/ Bob will be our "go to" place for our home improvement needs. KUDOS BOB!!

Had a wonderful experience at the Souderton store in Pennsylvania. The service was wonderful. Ted ** was very helpful in every way, and even walked our microwave to our car. We were in and out of the store in no time at all because of his help.

I am writing you to express our extreme displeasure with your Springfield, MO store and how they and their third party delivery service treat your customers. We purchased a dryer costing $696.12 including a delivery fee on February 28, 2026. We had to wait a week for delivery. After waiting all day, we received a phone call saying it wasn’t going to be delivered and we now have to wait 3 more days for this delivery.

Awesome quick in store purchase from the Matthews, NC store! $350 off original price for LG washer, top loading impeller driven… was installed on the delivery date! Thank you, Peter! Also delivery team was awesome! Thomas

I purchased a deep freezer, stove, refrigerator on January 16th 2026. The total was over 3000 dollars.The first deliver was returned due to stove had glue on top of the burners and the fridge had a scratch on the bottom of it and the workers it said they couldn't get it in the door. So the next day I went back to the store. Ordered the same stove and fridge. It was delivered like three weeks later. The stove did not work and the refrigerator was was really scratch up bad so. The workers said they would put in for a replacement. Called customer service and advised the stove did not work. She put in for a replacement which was suppose to be delivered on February 13th so I took the day off. The stove was never delivered. I got a call from a delivery rep at 830 pm saying they where running behind. So by 10pm I called customer service and I was told my delivery has been rescheduled.

I purchased a Whirlpool washer and dryer 12/24, the day after Thanksgiving of 2025 the dryer stopped working, I called the store on Camelback and 99th. They told me to call the location I purchased the items from. Took me almost a week to reach someone, left messages with no reply, finally I speak to someone who give me a number to call l, I am to this day unable to reach anyone, when I call the answering service lets you know there is a 20-30 min wait time and at 20 mins the phone is disconnected. I finally had a day off and went to the location I purchased on 91st Ave and Peoria, spoke to someone in appliances who took my information. Said they will have the manager call me. Still waiting. In the meantime time I am without my dryer. Hanging clothes on my couches to dry.

Trying to order by phone, they hang on me 4 times, terrible customer service on appliances, rep, today 02/26/2026 ridgecrest ca, I will never buy in that store. They do not help.

Received a new Electrolux washer and it seemed smooth, until there were a few noises when they turned it on. The noises stopped and they said not to worry, and everything seemed fine. We left for vacation early the next morning. When we came back and washed clothes, the machine shook violently shaking the house and there was a loud knocking noise. I thought maybe the machine was not leveled properly. The excuse the installers gave was that the floor was uneven. I called the Electrolux service department; they sent someone out within a few days. The first thing he did was push down on the drum and he knew right away that they failed to remove the Styrofoam packing material. He removed it and leveled the machine since it was not close to being level. I brought the foam to our local Home Depot in Poulsbo and complained about the installation a few days ago. I have not heard from them since. Hopefully Electrolux bills them and they get paid.

Bought a GE 5 burner gas range, from the get-go no adjustment works on flame. Some are high, center grill is super low. Oven is uneven. After 48 hours I'm on my own. No help from HOME DEPOT. As I want to return it. GE service is completely incompetent, Tech fails to show up. Parts are lost somewhere.

We purchased a GE high-end washer and dryer on 12/8/25. After it was installed, the washer leaked. After 4 attempts at fixing it, we demanded a new machine. We were put through hell. UPDATE 1/25/26: we were told at the beginning of the week that we would finally be receiving a new washing machine. Yeh!! He believed there was only one in stock, but he would have it delivered today. When my husband spoke with him again, he said that no, there are no machines in stock, so we may have to wait till the beginning of February.

A horrible experience. A month after purchase still waiting for a fridge to be delivered. Complete incompetence. No one should purchase appliances from Home Depot. The delivery crew showed up 3 times so far & came up w excuses every time passing the buck to the next incompetent crew!

I had bought a refrigerator out of Home Depot in Bensalem store. When they delivered it to my home they took the bottom door and took his knee and put a dent in the door and ripped the gasket on both sides of the door. At first I had to call and get the gasket replaced for the door. It was later I seen what he done to the door with his knee with the dent in the door. After that I would never buy anything from that store. When it came to an appliance it was hard to see the dent because the refrigerator was black in color.

Purchased new Samsung Bespoke microwave from Home Depot. I was lucky I decided to get the book out and noticed underneath the books the turntable which was glass was broken. Called HomeDepot and they sent a 2nd Microwave which the turntable was not broken and the color was correct. I can't lift the microwave and it was 8-days later that once the microwave was removed it has a deep dent in the back on the right side (looking from front view) and also the whole side is bowed out.

I bought a Maytag Washing Machine from Home Depot in October and received it in November, washer leg was broken so it was replaced with another one on December 2, 2025. I bought the extended warranty. Was working fine until December 27, 2025, got stuck on the drain cycle. I tried to cancel the cycle and it continued to run. I unplugged it. The door was locked and I couldn’t get my clothes out. I called Home Depot and they said that they couldn’t do anything because it was passed the 48 hours. They wouldn’t replace it, or even repair it. That was under Maytag first year warranty. Their warranty kicks in after the Maytag warranty is done after the first year. Their 48 hours return policy is unacceptable if the machine is broken…. That will be the last time I buy anything from Home Depot.

They gave us a gift card for their lateness of our fridge.

I was sent a wrong part and I had to return it. Even though they confirmed by email that it was their fault they never refunded the ship costs (both ways). I ordered what was showing in the system for my microwave. I will also file a BBB report.

I would not recommend this store, I have never had a good experience here. I purchased a refrigerator, washer and dryer at the same time. They arrived marked up and the fridge was damaged 2 days later it stopped working, after returning and receiving 3 different refrigerators I finally was able to just choose a different brand and at that point I requested a different delivery company and I received a good refrigerator 3 1/2 months later after purchase. I had over 500 dollars of food spoiled due to their negligence on the matter. NO COMPENSATION. I just went online to look for new closet doors for my home and was told there is limited supply at my store and I should call to check. I did, and the automated system transferred me to the customer service desk after I told it I had a sku#.

We bought a Maytag washer/dryer with extended warranty that Home Depot sold us. Home After a nightmare experience with Samsung appliances and Best Buy, we had hoped that purchasing Maytag through Home Depot would serve us with a better quality product and experience. We are sorely disappointed. Home Depot sold us junk. The Maytag washer lasted just over a year. A year! The dryer also doesn't seem to work as well anymore either. After only a year!!! It gets worse. Now Home Depot is making the repair process (despite buying THEIR extended warranty) into a nightmare. Home Depot even told me that I'd have to pay the repair company out of my own pocket first and then petition for reimbursement for the expense. What was the point of buying the extended warranty? Why should I have had to buy an extended warranty if they weren't intentionally selling junk designed to fail in the first place?

I need/needed a thermistor for my oven, I ordered the part on 12/18/25 BECAUSE my cousin was going to do the repairs PRIOR to Christmas, according to the shipping confirmation the part was being shipped from Appliance Repair-Home Depot in Canton, MI. I emailed on 12/24 at 4:34pm, NO response to this very moment, I called a LOCAL HOME DEPOT in Greensboro and explained that Thursday, 1/1/2026 it will be 2 weeks, no product, no response, no nothing!!!!!