Lowe's Home Improvement

Purchased dishwasher. Two weeks for install. Delivered dishwasher, was damaged. Two weeks for replacement. No call, no show. Claim it was not on schedule. This was a lie. Re-schedule. No call no show. Said will check and call in two days. Canceled order. Home depot, ordered, installed in 6 days (on a Saturday).

In July 2022, I purchased $11K of LVP flooring/installation services through Lowe's. I have never experienced such incompetence, disrespect, & poor workmanship as I have over the last 14 months. My flooring was installed in Aug 2022 and immediately the install was full of issues -gapping/bowing in the LVP; issues with trim/transitions; failure to follow manufacturer install specs. The Lowe's installer came to my house 6 times to perform repairs the following 9 months and eventually determined a full room needed to be replaced. Unfortunately, the replaced flooring did not match the original flooring, so I had 2 different flooring tints/textures. After the repairs, issues continued including more gapping and Lowe's claimed it was a manufacturer defect. Mohawk (manufacturer) hired an inspector who determined the issues were the result of install defects.

Horrible experience, I placed an order paid in full on July 2. It’s now mid September and I still have not been scheduled for the installation. Do not sign up for this service!!! Horrible interactions on the phone, shortage of staff and no call backs. Absolutely terrible.

Purchased windows at Lowe's and used their installation team to do the work and did financing with Lowe's. They included a separate fee for scaffolding to do windows on a single story home and they added a $1,000.00 fee for said scaffolding but their installation team came and did my windows with a ladder. No scaffolding at all and when I contacted them to credit my account back for this charge they told me that the installation team has the right to use the equipment of their choosing and keep the money for themselves. This is fraud. Completely unbelievable. I couldn’t believe what they said charge for equipment and not use it and then keep the money for them selfs. Scammers and thieves. Unreal.

Subbed my work out to Angi who rescheduled for weeks and then cancelled. I had to find another installer to do this work. Incompetent beyond belief and doesn't seem to understand that this is a problem or care.

We paid for installation of a new washer and dryer. The installation was improperly done by the outsourced provider Lowe's uses and they refuse any further help. Brand new dryer won't work and I'm stuck!

I am a long time customer, spending tens of thousands of dollars at Lowe's in the past but getting no help with my present situation. We purchased 2,300 sqft of LVP flooring in 2021 and within 12 months it was falling apart, splintering. In Nov 2022 I went back to the local Lowes (Fultondale, AL) and was told they do not help with warranty claims. So, I contacted the manufacturer (Shaw), sending pictures, dates of purchase, etc. I called at least 5 times and spoke to different people each time who promised to do something (get an adjuster out, make it priority, etc) but after the phone call was over they ghosted me. Finally, a couple months ago, Shaw said they needed a form from the local Lowes store. I would have been saved all this had Lowes helped me back in Nov 2022.

Bought new cabinets, countertop and all new appliances last year. Cabinets all came in with damage, they replaced them 2, 3 and 4 times trying to get them right, they finally said there was nothing they could do. We had the manager and the cabinet rep at our house twice. I made them take back all the extra cabinets and drawer fronts they sent which were bad. Then our countertop came in the wrong color, so that had to be re-ordered. Then after a few weeks, the countertop cracked in two places, which they have yet to fix.

I have been a long-time customer of Lowe's and am a retired service member. Until 2019 we have always had excellent service and product experience even if there were problems and few of those. Beginning during the pandemic we noticed a fall off of service quality but few businesses did not. This year we began to renovate a residence and a rental. In one situation a delivery of two toilets arrived, one of the boxes was in good shape and the other appeared as if it had been dropped as the box handle areas were torn.

You came to my house regardless, I said no. You interact with a minor and take photos in my kitchen. Last Saturday they came to pick up a stove, I said, "I don't have any stove to return, please contact your manager." 3 days later, they called me to inform me about a delivery, I said that I was not expecting any delivery and I was at work. Regardless they came into my house, and my teen boy opened the door and said: "No, we don’t need a stove here, we have one." The delivery said, "Let me review your stove to see if it is installed appropriately." My boy let him in, and he went into my kitchen, he moved my appliance and took pictures. You came to my house regardless, I said no. You interact with a minor and take photos in my kitchen.