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Reviewed Sept. 24, 2023
Purchased dishwasher. Two weeks for install. Delivered dishwasher, was damaged. Two weeks for replacement. No call, no show. Claim it was not on schedule. This was a lie. Re-schedule. No call no show. Said will check and call in two days. Canceled order. Home depot, ordered, installed in 6 days (on a Saturday).
Reviewed Sept. 21, 2023
In July 2022, I purchased $11K of LVP flooring/installation services through Lowe's. I have never experienced such incompetence, disrespect, & poor workmanship as I have over the last 14 months. My flooring was installed in Aug 2022 and immediately the install was full of issues -gapping/bowing in the LVP; issues with trim/transitions; failure to follow manufacturer install specs. The Lowe's installer came to my house 6 times to perform repairs the following 9 months and eventually determined a full room needed to be replaced. Unfortunately, the replaced flooring did not match the original flooring, so I had 2 different flooring tints/textures. After the repairs, issues continued including more gapping and Lowe's claimed it was a manufacturer defect. Mohawk (manufacturer) hired an inspector who determined the issues were the result of install defects.
It was determined all LVP needed to be replaced due to the install issues. In Sept 2023, they assigned an installer to replace the flooring installed in Aug 2022. Prior to the install, I learned they hadn't coordinated a plumber to disconnect/reconnect the plumbing prior to the repair (which was their responsibility). I was told via email to find a plumber and they would reimburse me the full amount. I have not received the reimbursement ($1,697) and they are disputing charges deemed necessary by the plumber to safely disconnect the appliances. Half way through the repair, I had to pick entirely new LVP as there were product issues with the replacement LVP.
Additionally, I watched the installers dent my fridge several times which I immediately reported and documented. Lowe's & their installer continue to deny responsibility. Avoid doing business with Lowe's. This company hires budget installers with poor workmanship. I spent $11K on flooring that I wasn't able to enjoy for 14 months. After all this trouble, Lowe's has only offered me $600 which doesn't begin to compensate me for my dented fridge & trouble.
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Reviewed Sept. 20, 2023
Horrible experience, I placed an order paid in full on July 2. It’s now mid September and I still have not been scheduled for the installation. Do not sign up for this service!!! Horrible interactions on the phone, shortage of staff and no call backs. Absolutely terrible.
Reviewed Sept. 18, 2023
Purchased windows at Lowe's and used their installation team to do the work and did financing with Lowe's. They included a separate fee for scaffolding to do windows on a single story home and they added a $1,000.00 fee for said scaffolding but their installation team came and did my windows with a ladder. No scaffolding at all and when I contacted them to credit my account back for this charge they told me that the installation team has the right to use the equipment of their choosing and keep the money for themselves. This is fraud. Completely unbelievable. I couldn’t believe what they said charge for equipment and not use it and then keep the money for them selfs. Scammers and thieves. Unreal.
Reviewed Sept. 18, 2023
Subbed my work out to Angi who rescheduled for weeks and then cancelled. I had to find another installer to do this work. Incompetent beyond belief and doesn't seem to understand that this is a problem or care.
Reviewed Sept. 15, 2023
We paid for installation of a new washer and dryer. The installation was improperly done by the outsourced provider Lowe's uses and they refuse any further help. Brand new dryer won't work and I'm stuck!
Reviewed Sept. 14, 2023
I am a long time customer, spending tens of thousands of dollars at Lowe's in the past but getting no help with my present situation. We purchased 2,300 sqft of LVP flooring in 2021 and within 12 months it was falling apart, splintering. In Nov 2022 I went back to the local Lowes (Fultondale, AL) and was told they do not help with warranty claims. So, I contacted the manufacturer (Shaw), sending pictures, dates of purchase, etc. I called at least 5 times and spoke to different people each time who promised to do something (get an adjuster out, make it priority, etc) but after the phone call was over they ghosted me. Finally, a couple months ago, Shaw said they needed a form from the local Lowes store. I would have been saved all this had Lowes helped me back in Nov 2022.
Shaw emailed the manager over the local flooring department, asking for the necessary form and copied me in the email. He never replied. I have emailed him 3 more times, been back in the store to talk to 2 employees, made several phone calls (when I was told that manager was actually in the store!), left messages for him, but he has never come to the phone, or come to the service desk to meet me, or ever returned my calls. *** Our flooring is a trip hazard as it is splintering so badly. But Shaw wants to send an adjuster to view it so we have still not taken it up. But I need to take it up now before someone gets hurt!
Reviewed Sept. 13, 2023
Bought new cabinets, countertop and all new appliances last year. Cabinets all came in with damage, they replaced them 2, 3 and 4 times trying to get them right, they finally said there was nothing they could do. We had the manager and the cabinet rep at our house twice. I made them take back all the extra cabinets and drawer fronts they sent which were bad. Then our countertop came in the wrong color, so that had to be re-ordered. Then after a few weeks, the countertop cracked in two places, which they have yet to fix.
They offered us a partial refund for our troubles, which we accepted, now they're saying they gave us too much back and want it returned after 8 months, and they say we have to return the countertop to get the issue taken care of. In the meantime, they are trying to charge us for the credit, and are reporting us to the credit departments. No matter what proof we provide, they keep denying it and say we owe them. We are at the point of getting a lawyer and going to get all of our money back. We will never step foot in a Lowe's again.
Reviewed Sept. 13, 2023
I have been a long-time customer of Lowe's and am a retired service member. Until 2019 we have always had excellent service and product experience even if there were problems and few of those. Beginning during the pandemic we noticed a fall off of service quality but few businesses did not. This year we began to renovate a residence and a rental. In one situation a delivery of two toilets arrived, one of the boxes was in good shape and the other appeared as if it had been dropped as the box handle areas were torn.
As my wife questioned the delivery persons one took a photo of the boxes and stated that there were no problems. When I arrive home later in the evening, upon opening the boxes, I discovered that the base of a toilet was broken. On contacting the store the a manager insisted the item must have been damaged by us. This was a new occurrence for us as we have never had such a problem. My wife negotiated with a store manager who sent her home with a new toilet and the promise they would pick up the damaged product on Monday. We waited for over a week until my wife contacted the store and demanded a pickup.
A second incident occurred when we purchased a replacement washer/dryer for a rental unit. Due to difficulty in placing an online order because of my mistake, the order had to be cancelled and reordered. We felt positive about the situation despite discovering a problem with the Lowe's APP and website that created much difficulty in the cancellation. The order arrived at the agreed-upon time but there was little time to operate the appliance before having to leave. My wife returned later and was unable to operate the washer part of the appliance reliably. We contacted Lowe's to correct the situation. Despite assurances of a delivery on a specified day, the delivery team insisted they contacted my phone many times. I received only three calls from a number that was not linked to Lowe's and did not leave a voice mail.
My wife contacted the store Manager and was told the replacement was returned to the store and would not be delivered for another week. This was despite our having been informed being informed the delivery team would arrive between 12 and 4 pm with a call 30 min before arrival. The only calls I received from a non-Lowe's number were 2 at 10:31 and again at 11:22 none of which left a Voice Mail. My wife has been treated very poorly at every turn. We are not happy and feel we need to find another Firm with whom to place our trust and business...Sad and disappointed after all of these years!
Reviewed Sept. 13, 2023
You came to my house regardless, I said no. You interact with a minor and take photos in my kitchen. Last Saturday they came to pick up a stove, I said, "I don't have any stove to return, please contact your manager." 3 days later, they called me to inform me about a delivery, I said that I was not expecting any delivery and I was at work. Regardless they came into my house, and my teen boy opened the door and said: "No, we don’t need a stove here, we have one." The delivery said, "Let me review your stove to see if it is installed appropriately." My boy let him in, and he went into my kitchen, he moved my appliance and took pictures. You came to my house regardless, I said no. You interact with a minor and take photos in my kitchen.
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