Lowe's Home Improvement Reviews

I would like to leave a review 2 employees that have helped me a lot over the last few years, I tried to leave the survey review but I could not find the number. And then when I did find the number, it was past the date to leave it. LOWE'S STORE # 3278 3101 Clark Butler Blvd, Gainesville, FL 32608. ** front desk very knowledgeable with how to help People like me in need.. She is kind. Professional and makes going to Lowe's more enjoyable.

Arrived at the Bryan,TX store to purchase some items. Let back up, had a very bad experience ar the local, well just say the "orange color store". Stated I needed a particular size sub floor material and its on the second level. Older man and young kid stated they would be there in a few minutes. I said, "Ok, take y'alls time. They arrived with forklift and the older man, not only refused to get it off the upper level shelf, he tried to point me to a different size, grade and quote "it's all the same". Mind you I already had my cart full of other materials. The kid on forklift had a suprised look on his face as this is happening. I advised them if they can not or will not get the bundle down, I'll go purchase somewhere else. I told them " Y'ALL CAN UNLOAD MY CART". NOW back to Lowe's.

I visited the Moore, OK location on Saturday the 28th of March, 2027. I want to take a moment to talk about a young man named Jackson. Yesterday, I went in to get geared up for yard season—lawn mower, chainsaw, weed eater, edger, and a blower. It’s a lot of equipment, and honestly, it can be a bit overwhelming to navigate. But Jackson didn't just 'sell' me tools; he provided clarity.

When you see something good, say something great! We drove to the next town over because our go-to store didn't have the item in stock. I had discovered the same item was being offered online for much less, so I decided to ask about the "matching price offer". Turns out the very friendly and attentive employee who greeted us was the store manager. She was not able to match the price (because it was an online offer), but did give a very nice discount! I thanked her very much and went about our shopping. Every employee we spoke to made eye contact, answered our questions (with personality), and even joked with us at checkout. All this says that although these people were at work, they liked their job! Trust me when I say, their attitude all comes from how the business is managed! This is the best example of a good "Trickle Down" system. Thank you, Jessica - the Store Manager (in Crestivew, FL).

Came to buy a washer and dryer and salesman wrote the wrong product, caught it when I got home, called it in and they had to cxl order and refund my money. I was not happy with the way they refund my money taking any 4 to 10 business days. Then on the next day talk to manager. She told me that I didn’t needed to come and that they could do it over the phone, she had another associate do my order and he placed wrong, They had to cxl order again. Now I’m out of over $4200 dollars, I had to funds get put in my account again. After a week the 3rd time was a charm. Store manager Evie did justice. Thank you Evie. I was going to give a one star but you made it change. You changed the way I felt about that bad experience. That store should be lucky because they found a diamond.

This has been the worst experience of my life. I ordered 900+ dollars of lumber on April 25th 2026. Paid the delivery fee and set up a delivery day. That was changes a few days later, but ok, no biggy. Delivery came, (third party) driver set the lumber on my new concrete pad and bust two spots out of it. I was at work and wife didn't notice. When I got home and did inventory, 20 2x6x14 were missing. I called customer service and they set it up again for delivery the next Wednesday. Never came.

I ordered online a grill for assembly and pickup for the 8520 S. Hampton Rd, Dallas TX location. The online website said it would be done in 3 hours that day. I went up there to pick it up after waiting 3 1/2 hours. When I arrived it was not ready. I spoke with a manager (did not get her name but she was a very small woman if this helps corporate) and she said, "We do not have an assembler on Mondays. He always comes in on Tuesday." She was very apathetic and really didn't even care if I purchased the item or not. This is false advertising. If you do not have someone to assemble the product, then your website should not say that you do. I cancelled my order and went to Home Depot.

The experience was much worse than buying from Amazon. I ordered a 5-inch hex bolt and nylon insert nuts, but Lowe's sent me a 3-inch bolt and standard nuts instead. I called customer service and asked them to send the correct items as soon as possible while I returned the incorrect ones, but they refused to do so until they received the return first. For an order worth less than $5, the inconvenience and delay were not worth it. This experience lost them a customer.

My experience with Lowe’s flooring installation services was extremely disappointing. I purchased hardwood flooring, trim materials, and installation services through Lowe’s, and the kitchen/hallway hardwood installation resulted in repeated workmanship problems that continued for several months. The flooring had to be torn out and reinstalled after installation defects occurred. The contractor used by Lowe’s, Marc’s Flooring, returned to my home numerous times attempting repairs. Problems included uneven hardwood planks, visible gaps, damaged trim work, dents caused during installation around my refrigerator, and incomplete quarter-round installation. There is also still a loose hardwood plank that visibly moves when stepped on.

A little disappointed. The installer was friendly and courteous. My fault but I did the review before using the washer and dryer. Washer is great, dryer not so much. It was loud and seemed off. When I looked behind the silver vent tube was not attached at either end, and was flat as heck. Like he couldn't attach it so just shoved the dryer back. I have back issues so am now going to have to wait for my friends to get back from their trip next week to fix it. It is a complete pain to get ahold of anyone, especially after doing the survey. Will never do one early again. Very disappointed as to how it was left.