Lowe's Home Improvement Reviews

My wife and I recently embarked on a rather complicated project which included completely removing our deck and building a new one. We decided to stop at Lowe’s and get a feel for the materials available and costs associated to a project like ours. As we entered the store Lowe’s pro sales specialist, Tony Pisano ask if he could be of help. It was certainly our great luck to have had this chance meeting because he has become an unbelievable source of information and guidance. he simplified the composite board menu available to us and helped us make the right choice. He also suggested other materials that would be needed with this type of wood. He helped find the best prices and delivery options available to us. His advice has resulted in our saving quite a bit of money and knowing that he is only a phone call away if we have a concern is a real confidence builder for us.

I recently moved to Grove, Oklahoma and had the opportunity to visit the Lowe's store in town. Let's start with the 'not so great stuff" first. I know Lowe's can be busy at times, so I tried to do my best by going at a time that would be beneficial for me and the staff. I'm an elderly woman and I also brought a friend with me to help purchase items together so we wouldn't be there so long. I was wrong ...

I would like to leave a review 2 employees that have helped me a lot over the last few years, I tried to leave the survey review but I could not find the number. And then when I did find the number, it was past the date to leave it. LOWE'S STORE # 3278 3101 Clark Butler Blvd, Gainesville, FL 32608. ** front desk very knowledgeable with how to help People like me in need.. She is kind. Professional and makes going to Lowe's more enjoyable.

I had to buy a new washer recently and ordered one from store #2423 in Colorado Springs. Had trouble getting order done on phone (couldn't get past AI), no invoice sent to my email, and when it came time for delivery could never get past AI and when finally got a date they cancelled it that morning. Then I found Jim Hilbert, head cashier in customer service, after screaming at AI for hours, and he fixed it all. Not only did I get the next day delivery but he followed up to be sure they were coming and got me a copy of the washer manual, without which I would be lost. He restored my faith in customer service IF I can get by AI. And Lowe's needs to do something about their AI that won't let you talk to a human.

Arrived at the Bryan,TX store to purchase some items. Let back up, had a very bad experience ar the local, well just say the "orange color store". Stated I needed a particular size sub floor material and its on the second level. Older man and young kid stated they would be there in a few minutes. I said, "Ok, take y'alls time. They arrived with forklift and the older man, not only refused to get it off the upper level shelf, he tried to point me to a different size, grade and quote "it's all the same". Mind you I already had my cart full of other materials. The kid on forklift had a suprised look on his face as this is happening. I advised them if they can not or will not get the bundle down, I'll go purchase somewhere else. I told them " Y'ALL CAN UNLOAD MY CART". NOW back to Lowe's.

Had a pick up order, checked in was told to drive to contractors entrance and wait. Waited over 40 minutes and had to call the store twice.

Lowe's talked me into an upgraded, "more reliable" model of refrigerator that cost 2K. The appliance failed after 30 days. Lowe's gives no customer support for major appliances after 48-hours - even if you buy it on Lowe's credit card and buy the extended warranty. You're pushed off to the warranty bots who slow walk any kind of repair, even on brand new appliances. Lowe's uses for their customers for a quick profit and then leaves them hanging.

Lowe's Defuniak Springs Fl; This Lowe's has to be the worst managed store in the Country! 3 months ago we ordered a Dishwasher. It was supposed to arrive June 16, 2026. We were told it came in then they the store lost it.... so we wait for another and wait. It gets better. I bought a Weber Grill yesterday on-line and was supposed to be ready for pick-up in three hours. Well here I sit and still no confirmation grill ready to pick-up and I can see it sitting in the store! These people that manage this store need to be fired and the rest of the staff needs to be retrained. Yes, I get it, the only big hardware store in town beside Ace on 90, seems I'll just pay more and switch to Ace. Last thing Lowe's has even replace the discount for Military with only a few items that qualify for the discount.... Yep, Lowe's is crap in Defuniak Springs Fl 32435.

I give them a 1 because there are no zeros. I bought a microwave above stove and it is too long a story but it is the worst experience I have ever had buying anything. I hope they go out of business and there is a national holiday. I went through an act of congress to get one returned, and another one purchased that I could use. Their delivery company is almost worthless. All the managers tell you some thing different. I had to pay installation fee twice and am suppose to get one back when they install it but every damn thing is done on a computer, so you don't know when or if you will ever get it. I would not recommend this place to anyone but many are getting like this today!!!!

Ordered a zero turn lawn mower and was told that it would take 3 days to assemble. After I was told it was ready for pick up I rented a trailer to pick it up, waited for 1/2 hour before they sent it to the front and they pushed it on to the trailer. The owners manual was soaked by the rain and crumbled up into a ball, the spark plug was broken in half, the 12-V battery had only 2-volts and the tires had 4-psi (almost flat). We have been seeing this same mower sitting outside the front of Lowe's for days until I went to pick up my mower, was told that they sent that back to the warehouse, I believe that they took took it around back and gave me the same one, why would they lie to me instead of being honest, now I will never be able trust Lowes.

We went to Lowe's to buy washing machine online. They said they had six in the store. When we got there they had none. Then they wanted to charge us $39 to have it delivered from another store. Won't be buying anything from them anytime soon...

I recently purchased a refrigerator from Lowe's. I was told when I made the purchase that they would be able to hook up my icemaker. The guy told me all I needed was a shut off valve. I told him that the icemaker had shut off valves connected to it he said no problem. He then told me that the guy delivering the refrigerator would go ahead and set up the icemaker.

Lowe's is refusing to reply to my request for survey of damage to home after the wind turbine installed 12/2025 became detached 5/2026. I filed complaint on WO # ** and I have not received a reply to this request. I believe I am disregarded because I am a 78 yo ** woman. I get no assistance in keeping my home maintained. Lowe's and their supplier failed me. I'm looking for a construction attorney.

Ordered on June 25th expected 26th from my original store. THEY rescheduled to the 29 a different store, July 1st received a delivery confirmation text, and now the 6th, yet another store. 3 different stores because they needed 8 concrete blocks. So instead of going to the store that has them and bring it to the original, they send the whole order to that store 33 miles away from me. I've been waiting since the 25th, took 3 days off work for the reschedule - someone over 18 needs to sign. They don't bother sending an email or calling to let me know until after I would have been at work. I called customer service, was left on hold 20 minutes because I couldn't HEAR anything. Called back. Spoke with Jabone who is supposedly God of the company and couldn't help.

Back in Apr 2026, I ordered an outdoor fire pit online which was supposed to be coming from the Albany NY store. The delivery was a mess from day one. The only thing that was delivered was a pallet of brick pavers and no firepit. After numerous attempts to have the pavers picked up so I can get refund has ended up being a s--- show. After numerous conversations with the store manager and assistant manager where there were plenty of apologies and promises, but no real actions. Attempts to contact the Regional Manager has been met with zero results, what type of company does not allow you to elevate your complaint. Additionally, I called the 888 number and lodged a formal complaint with no call back or response. I've spent thousands at Lowe's, but I am now changing to Home Depot and give them a chance.