Lowe's Home Improvement Reviews

I went into the Lowe's Store at 1900 East Valley View Parkway(1098) on 7/13/26 to ge some paint samples and other things and I talked to John S. in the paint department about color matching a certain blue which is very hard to do as it is a military color from 1851 that is still used today in some of their awards, I didn't have a very big sample. Just a pin off of my hat and he said he would give it a try. It came out pretty good, not completely correct but it was the best I have ever seen so I was happy, went home. Painted it on a stick of wood and it just didn't look right, so I painted it on a chrome plated rod to see what it would look like and to my amazement it was perfect.

I am so happy to give this review of Matt at the Lake St. Louis Lowe's store! We ordered two Koehler toilets, the plumber picked them up and brought them in to install. First one was perfect, opens the second box to install the second toilet, missing one of the two bolts for the tank and no toilet seat. So I went up to the store and Spoke with Matt, who stopped his lunch hour to come help me. First of all, I appreciated that as my plumber was waiting for me to return on the clock. Matt took care of the situation and got me the missing parts. I am forever grateful to him! I do have a Lowe’s credit card and I will be back for more business with Lowe’s!

My wife and I recently embarked on a rather complicated project which included completely removing our deck and building a new one. We decided to stop at Lowe’s and get a feel for the materials available and costs associated to a project like ours. As we entered the store Lowe’s pro sales specialist, Tony Pisano ask if he could be of help. It was certainly our great luck to have had this chance meeting because he has become an unbelievable source of information and guidance. he simplified the composite board menu available to us and helped us make the right choice. He also suggested other materials that would be needed with this type of wood. He helped find the best prices and delivery options available to us. His advice has resulted in our saving quite a bit of money and knowing that he is only a phone call away if we have a concern is a real confidence builder for us.

Overall a really solid experience at Lowe's. The product selection is great — found everything I needed for my home project without having to look anywhere else, which I always appreciate. The staff was helpful and approachable, didn't have to hunt anyone down for assistance which can sometimes be a challenge at big box stores. One team member in particular took the time to walk me through a couple of product options and helped me figure out what actually made sense for my situation. The only reason I'm not giving 5 stars is that the checkout line was a bit slow and one of the items I needed was out of stock, which was a little frustrating. But nothing that would stop me from coming back. Good products, good people — just a couple of small things that could be smoother.

I recently moved to Grove, Oklahoma and had the opportunity to visit the Lowe's store in town. Let's start with the 'not so great stuff" first. I know Lowe's can be busy at times, so I tried to do my best by going at a time that would be beneficial for me and the staff. I'm an elderly woman and I also brought a friend with me to help purchase items together so we wouldn't be there so long. I was wrong ...

Went into Chantilly Lowe’s today to return some unused plumbing accessories. I often over buy to avoid multiple trips. I had been there earlier, but the line was long so I decided to return later. Well today was day 98 and their new policy is a hard 90 days. Before they would give you store credit after 90 days. So I asked for a manager, surely they would process the return being only a week late and it being a new policy. No, I got Brittany, the “floor supervisor”, who had no customer service ability at all. It was only a few bucks and I didn’t need the hassle, so I said fine I will take my business elsewhere. She couldn’t have cared less. So I went to Walmart to exchange my two propane tanks. It turns out that Walmart has a 24h self-serve propane exchange for $2 cheaper. Felt like a win and I will now avoid Lowe’s for future projects. I know Home Depot has the same policy, but customer service is important to me.

I bought a 4000 mower and had it for two months and both hydros went out and now parts are back ordered. Shop has had it for a month so I went into Lowe’s today and talked with Chris about a solution since my mower is only 3 months old and been in the shop for a month so to me it’s a no brainer I bought the warranty so either give me another mower Or return my money. Location is Old Fort Pkwy in Murfreesboro TN. Aliza is the manager and would not come to the front desk when I was there. I will not stop until I get this resolved. Board of directors next and will give them names of employees like Aziz which hides from customers.

I am writing to recognize the outstanding service I received from David in the lumber department this past Sunday at the Marble Falls Lowe's. He went above and beyond to assist me by cutting a cedar trellis so that it would fit perfectly into a corner of my fence. Thanks to his help, I was able to weave my cross vine through it, and the growing cross vine looks beautiful along the fence line. Please pass along my sincere thanks to David for his kindness and exceptional assistance.

I purchased a built-in refrigerator and freezer from Lowe’s last July, expecting a smooth and professional installation and delivery experience. The refrigerator was finally delivered on August 4, but we are still waiting for the freezer. What is most frustrating is that we have spent countless hours calling Lowe’s, speaking with different employees, and even going to the store in person. We have explained the situation repeatedly, yet no one has been able to resolve it. We are now being told that the contractor needs to send someone to the house to take measurements before the freezer can be delivered. This should have been handled long before now. Why was the necessary measurement not completed when we purchased the appliances or when the refrigerator was delivered?

Lowe's as well as Home Depot price gouging. Say plywood OSB ok was like 12.00. Now like 35. Price gouging worse when storms hit. These business are pathetic.

I would give 0 stars if I could! Had the worst experience with Lowe's CRST installers, do NOT buy a dishwasher at Lowe's!!!

The Lowe’s Largo is the epicenter of the worst customer service. They are bad, really bad. No employees EVER ask if they can assist, in fact they will walk right by. The HD down the street is a polar opposite on customer service. Management is clueless and non responsive and frankly needs to be replaced.

Made large order at Lowe's online. After a 15 percent coupon was applied, it was around $2500. Day of delivery, I got a text saying the bulk of the order was cancelled. No reason. Called customer service to try to cancel remaining order and reorder entire order, coupon still being good that day. They refused to allow me to use coupon and said they would give me $100, which is nothing compared to what the coupon would have given me. I have spent thousands of dollars at Lowe's from remodeling many houses. Couldn't believe the poor customer service.

This is one of my worst experiences in the whole world. I’m 54 years old. Had to takeoff of work wait for a fridge that I didn’t get and when I called to complain about it, they shifted me to Belmont North Carolina when I was getting it from Wisconsin, the most incompetent staff I ever encountered.

This is the SECOND brand-new refrigerator we have purchased from Lowe’s in approximately three years. Because of the problems with the first refrigerator, we specifically purchased the protection plan on the second one for peace of mind. The second refrigerator has now required multiple service calls and TWO repair attempts through service providers sent under the protection plan, and it is STILL not properly repaired. The repair work has been unsuccessful and, in our experience, poorly performed.

Lowe’s Harriman has officially lost a loyal customer over a $100 return. We have completely renovated our house and have spent well over $40,000 between Lowe’s and Home Depot, with probably 75% of that being at Lowe’s. We have a Lowe’s credit card, regularly purchase renovation materials, and have been repeat customers for years.

Dishwasher installed with cracked floor tile and damaged countertop. Now the entire unit has shifted and door will not close. Contractor will not accept any responsibility despite the appliance being unusable.

Horrible place. I bought a fan. I asked the person in store to have it in stock he said yes. He made me take out a credit card so I can get $100 off which I did. The app is horrible. It never tells you anything. It tells me it's going to be delivered yesterday on August 5th. At the end of the day I said it says it's delayed. Don't ever shop at Lowe's. It's a horrible place.

I bought a Bosch Dishwasher from Lowe's online. It does not work. It failed within the first month, but the manufacturer will not help, and neither will Lowe's. I have been a frequent and loyal Lowe's customer. They are the closest home improvement store, and up till now, I had only praise, as a regular in-store and online buyer. Not anymore! They will never get another dime from me.

You do not have to take my advice, but please learn from my experience. Save yourself the trouble and avoid this contractor. CRST Home Solutions (a Lowe's contractor) is completely unprofessional. They scheduled an appointment with me from 11 AM to 2 PM, but they never called and never showed up. It was an absolute waste of time and cost me a day of work. Lowe's seriously needs to reevaluate their relationship with this contractor.

On 06/07/2026, I placed an order with Lowe’s for a complete shower kit that was part of a total remodel of my bathroom. Throughout the order process, Lowe’s informed me that the item would be delivered on 06/26/2026. However, on that day the item did not arrive, and I did not receive any communication from Lowe’s to inform me of any delays. I spoke to people at the Lowe’s in McCandless, PA, from which the item was to be delivered, as well as people at regional office, but no one was able to tell me when the item would be delivered.

I’m only giving one star because I can’t give -4 stars. I bought a dishwasher from my local Lowe’s and went into the store so that I could see what I was buying. They couldn’t deliver the one that was in my price range for a week so I opted for a more expensive model that would be delivered in two days. Two days later, a man was banging on my door at 7:50 AM. I didn’t know who it was and was running around my house trying to cover up my nightgown.

We purchased washer and dryer because we needed a new dryer so we decided to use Lowe's for our purchase since July 11th 2026. The customer service was excellent in the warehouse but the biggest problem was the delivery time. After 2 days we received our washer and were told because our dryer is connected to Gas they have to contact the person who will connect it which we paid for. But since then no communication whatsoever between the delivery company and us. I have place several phone call and it has been almost 3 weeks. Today is August 3 and still no dryer and my dirty clothes keep accumulating. Really disappointed. I have been Lowe's customer since 2015 but I don’t think for big purchases I can recommend a friend. Hopefully last time I called was told August 4th estimated date so we will see.

Without a doubt the worst experience ever in my 65 years on Earth. We are waiting for the fifth refrigerator to delivered. So far each one has been damaged. We were told they were coming today. They cancelled again. The store and 3rd party delivery service do not communicate and both lie on when it will be delivered. Both keep promising delivery, but 2 plus weeks without the refrigerator is totally ridiculous. Do yourself a favor and save the hassle of dealing with Lowe's and go elsewhere. Lowe's in Lawrenceburg Indiana is absolutely horrible. Managers won't work with you. They tell you what you want to hear then do whatever they want. They are too lazy to even to help with the delivery service. No wonder they have such a low customer satisfaction rating. It is well deserved.

Lowe’s installation is a joke. I had to pay $45 for two teenagers to show up and measure two windows (which I had already done myself) after being told that was the only way they could install. After measuring, I still had to find and order my own blinds, using the measurements provided (again, something I had already done myself). If I didn’t have work I would’ve had this done in one day instead of having to wait 2 1/2 weeks for nothing.

Well I guess I should have checked reviews before I took a chance with Lowe’s. 1.4 out of 5 is nothing more than pathetic, wouldn’t you agree. I was going to get into a longer more detailed review, but seeing as the vast majority’s consensus is virtually all negative (of which is mine as well) I’ll not give this company the satisfaction of upsetting me any further. Just know this company is geared to get away with what they can at the consumer's expense.

We purchased a GE dryer from Lowe's in February 2026. Delivery and installation were prompt and went smoothly, but the dryer malfunctioned just a few months later, at the beginning of June. It took three weeks for a warranty technician to come out. When the technician arrived, they discovered the wrong replacement parts had been sent and could not complete the repair. A second appointment was scheduled two weeks later, but once again the incorrect parts were provided. It is now the end of July, a third appointment has not even been scheduled, and our tenant has been without a working dryer for nearly two months.

Hey Lowe's over the past 8 years your company has declined in almost everything except corporate raises and lying to your customers and employees. In sports when the team is not doing good they fire the manager. In Lowe's I think it’s time for a change way up the line. If you all remember the person who is running Lowe's is the same person who helped destroy JC Penney. I can go on but I won’t for now. Hey Lowe's time to see what being a leader is and not a follower. Time for a change.

Got pissed off and determined, bottom line have spent over two and a half hours with the AI crap phone. All I wanted was to talk to associate in lumber. The few times I got through it rang like eight or nine times and then hung up, I remember now why years ago I started going to Home Depot. There you get service and treat it like a person. Without a doubt the customer service at Lowe's is the worst I have ever had to deal with. No wonder they're having financial problems. I won't be going back

My disaster of installation of a aluminum driveway fence. I paid $3300 on 09/30/26, They were to start the project on October 31, 2026. After many trips to my house in November which by this time the ground was frozen, they tried to install the gate. The fence is about 144 ft across. The first half of the fence fell to the ground, completely off the hinges within a week. The other side of the gate was not able to be properly installed because too much of the gate was on the wall of my house on the other side. Render attached flimsy hinges to my vinyl gate on the side so the fence would close. That side fell to the ground on May. The contractor used and continue to be used is Render Home Solutions. This company is totally incompetent. I reported Lowes to the BBB and was offered half of my money back. Half is not good because the gate must be taken down on the side that is remaining and redone. I rejected the offer.

Absolutely horrid customer service. I spent $4000 on appliances for a kitchen remodel from Lowe's. I called the day I made the online purchase because I realized I wanted to purchase the slide-in range/oven instead of the freestanding. I literally had to call back and talk to 4 different people because the customer service people were so incredibly rude, and they would intentionally put you on hold for 30 mins if you were not satisfied. I also had 2 different people hang up on me, and I was not being rude. I finally just gave up and decided to stick with the freestanding range.

If I could give a negative rating, I absolutely would. I started my water heater replacement through Lowe's Water Heater Project website. After submitting my information, I was contacted by their installer, who came to my home the next day and installed a new water heater. About a week later, I discovered a large dent in the brand-new water heater. This wasn't a minor cosmetic blemish—it was significant enough to make me concerned about possible internal damage and the long-term reliability of the unit. Since I had paid full price for a brand-new water heater and professional installation, I expected Lowe's to stand behind its product and service. Instead, I experienced one of the worst customer service experiences I have ever had.

I am highly unsatisfied and disgruntled with Lowe's! I've been waiting for my dishwasher for almost a week. I paid for installation and hall way. The delivery guys dropped it off and said they don't do installation or removal! I tried to resolve it with online support and they said my order number doesn't exist. My order is not even on my online account purchases. The dishwasher is literally in my garage. I called them, went through all the automated number selections, got put on hold, transferred, and then hung up on. Finally got through to a person and they can't hall away or install it until Monday (today is Saturday). AND I have to "unhook" the old one myself! I don't know how in the world to do that! That's why I PAID for removal. Lowe's lost a customer today.

My brother and I purchased a Brand GE Washer, for my 80 yrs old mother, and to this very day she has not been able to wash clothes because it doesn't work, totally defective, called Lowe's to have it replaced, or refund us our money to either purchased a new Washer/Brand or go somewhere else. I personally have been getting the run around from both Lowe's and the GE Manufacturer, they referred me to. Nobody wants to take responsibility for their DEFECTIVE PRODUCT. It's sad when store are becoming rip-off and not stand by their products. Your customers service has been thus far a zero, from the Customer service assistance Jody, to your store manager Jude, and even speaking with another customer service specialist Rica, has been nothing but a nightmare and bunch of non-transparency.

Worst customer service of any company by far. I bought a refrigerator and an ice maker separately from Lowe's. They said they didn't have the ice maker when I bought the fridge but I went online and saw they did have a model that was compatible. Unfortunately the ice maker didn't work. I called many times and every time they just passed the buck along to a serviceman who came and did nothing. They said the model numbers were correct but there's nothing they could do. I repeated this processes 5 times and I'm done re-explaining the same issue over and over. And now I'm stuck with a fridge that apparently doesn't have a compatible ice maker model.

Mocking a customer is disrespectful, especially a disabled veteran. That is how we were treated when asking where to find a specific product. While two employees first ignored our attempts to get their attention, then finally just used hand signals to indicate what we are looking for. A confusing retort of it being down on the right, then left was not helpful at all. Having low vision makes it very challenging to read the labels in a store and especially not knowing what direction to look. I remarked about the customer service and the employee let out a very loud fake yawn moan. I suppose his low social intelligence took the better of him. If I still worked at Lowe's headquarters in HR this employee would definitely be getting some days back in training.

I would never recommend Lowe’s for installation. We ordered a front door. It was measured. After some time I had to keep calling them and would get very infrequent answers or call backs. Every time I did talk to someone there was another thing that had to be done. Each time the price went higher. Nothing was ordered. After several conversations which I initiated, there was another problem and the price was even higher. I finally told them to forget it. They clearly did not want to do business with us. They were rude and unprofessional. Now after almost 3 months we have to start over to find another installer.

BEWARE of 20% off if you sign up for a Lowe's credit card. I'm a contractor with a credit score of 822. I was buying a Kohler toilet that is exclusively made for Lowe's. Went to pay at self checkout seen apply for Lowes's credit card get 20 % off. I figured why not? It was a $300 toilet. Cashier said, "Let me do this for you. It will be much faster." Ok went thru all the answers and questions, got a email confirmation with a code. He said, "Check it and give it to me." Ok I did. He said, "You're all set. Check your email to finish the purchase." It was from Fortiva Credit card. Thought it seemed funny but figured it was Lowe's special card. Cashier made the purchase had me put it into my google wallet so he could scan it to make the purchase. Well no 20% off. Asked where it was. He said go talk to customer service. I did. They were so confused they didn't know what to do.

In February 2026, we paid ~$2,500 in full at Lowe’s for two replacement French doors with installation. What should have been a standard job turned into a 5-month nightmare involving many home visits, extreme disorganization, and outright incompetence across four disconnected layers of contracting (Lowe’s Store, Lowe’s Installation Support, Universal Home Services, and local subcontractors). We were treated badly, accused of not understanding the process or specifications (despite repeatedly being proven correct) and sometimes outright lied to on multiple occasions.