Lowe's Home Improvement Reviews

I had an outstanding experience with Lis at Lowe’s in Medford, Oregon. I went in to buy a washing machine and left with a washer AND a double oven — that’s how helpful and accommodating Lis was. Lis also helped me with a refrigerator that I ultimately wasn’t able to pick up because I had a flight that afternoon and realized there was just too much to get done beforehand. I fully intend to go back and buy it, and I will absolutely look for Lis when I do.

I was desperate to replace a fridge, and online I saw the Lowe's at 4531 Woodrow Bean Transmountain, El Paso, TX had one. Needing to be sure, I called that store to confirm they had the one available in the area. After trying to get through the awful automated system and a couple of members who couldn't help, I ended up with a great guy named ** at the Pro Desk.

I am writing to recognize the outstanding service I received from David in the lumber department this past Sunday at the Marble Falls Lowe's. He went above and beyond to assist me by cutting a cedar trellis so that it would fit perfectly into a corner of my fence. Thanks to his help, I was able to weave my cross vine through it, and the growing cross vine looks beautiful along the fence line. Please pass along my sincere thanks to David for his kindness and exceptional assistance.

I went into the Lowe's Store at 1900 East Valley View Parkway(1098) on 7/13/26 to ge some paint samples and other things and I talked to John S. in the paint department about color matching a certain blue which is very hard to do as it is a military color from 1851 that is still used today in some of their awards, I didn't have a very big sample. Just a pin off of my hat and he said he would give it a try. It came out pretty good, not completely correct but it was the best I have ever seen so I was happy, went home. Painted it on a stick of wood and it just didn't look right, so I painted it on a chrome plated rod to see what it would look like and to my amazement it was perfect.

I am so happy to give this review of Matt at the Lake St. Louis Lowe's store! We ordered two Koehler toilets, the plumber picked them up and brought them in to install. First one was perfect, opens the second box to install the second toilet, missing one of the two bolts for the tank and no toilet seat. So I went up to the store and Spoke with Matt, who stopped his lunch hour to come help me. First of all, I appreciated that as my plumber was waiting for me to return on the clock. Matt took care of the situation and got me the missing parts. I am forever grateful to him! I do have a Lowe’s credit card and I will be back for more business with Lowe’s!

This is regarding delivery of a fridge that took 3 weeks to recieve, my sister and I bought fridges same day and time on Friday before Labor Day Sept 4, 2026. She received hers on the next Tuesay. I did not get mine and had the fridge empty, delivery was rescheduled to the net week and I was not there, rescheduled till the 21st, did not arrive until 7:30 pm, driver would not leave the appliance due to fact the water LINE was not disconnected, took order back to store till I got water LINE done, the sales person specifically asked what kind of LINE I had, told her.

Lowe’s has you buy a warranty and when something goes wrong they won’t fix it so that is stealing. Lowe’s is a crooked lying company that rips people off.

If possible I would rate them a zero. What is sad Lowe's used to be an outstanding business, very customer oriented. I have been a customer for approximately 40 years. In this time we have purchased a wide array of products: tools, plants, outdoor equipment, general home improvement, major appliances, installation of a variety of products, to name a few. This year we have purchased over seven thousand dollars of products and labor. With these purchases we have had a multitude of problems. The crowning jewel being blinds and installation. I won't go into all the issues we have encountered. I wouldn't have enough time or space to post. To abbreviate the problems when trying to reconcile issues their customer service is nonexistent. It is like playing pass the hot potato.

I just spent over 15 minutes trying to reach a human being. The only one I found hung up on me before she got through 3 words. I've built thousands of houses and apartments, renovated thousands of homes in my career. If I cannot get a person on the phone, I'll never work with them. They just lost millions of dollars in business.

Bought on Sep 6 and supposedly Delivery Sep 11. Never delivered until night of Sep 14. Still getting messages to call for delivery or $ refunded. Husband recovering from open heart surgery and I'm not familiar with large appliances. Delivery guy was apparently sweating and exhausted saying our delivery was his 14th of day - ridiculous!! 3-prong for dryer came w/ delivery and needed 4-prong. Delivery guy said he had 4-prong he could give me if I wanted to tip them, then I could return 3-prong???? I paid him ADDITIONAL $30 plus have to make trip to return prong.

I had a refrigerator delivery scheduled for September 24th. The driver stated that he could not complete delivery because the GPS was taking him through an alleyway and their truck couldn't fit. My address is on a main street. The delivery was rescheduled to September 28th and was successful. However, I paid the additional fees to haul away the old refrigerator and they left it on the sidewalk. They refused to refund my delivery and had to reschedule pick-up of the old refrigerator for October 1st. The absolute worst experience that I've had. The customer service rep, Tina, that I spoke with said Lowe's don't refund delivery fees and they offered me a $15 electronic gift card for my inconvenience, which was not comparable to my experience. She also would not provide me with the opportunity to speak with a supervisor, stating that they would tell me the same thing. They need to do better!

I purchased a dishwasher in late July. It worked for two weeks. I was told to call the manufacturer, they didn’t send anyone out until September 15th. They couldn’t fix it and told my wife it needed a motherboard with no eta. I spent countless hours on the phone with no solution. I called Lowe’s customer service and asked for a manager. I was put on hold for about ten minutes and the representative said someone from the distribution center would call me the next day. I received no call. I called back and was put on hold again. Here it is September 26th and still no call and a broken dishwasher. Two months since purchase. Customer service is horrible, will probably never shop with Lowe’s again.

I initially was provided a gift card of over $1059 which was a settlement from my home warranty company between the company and Lowe's. I ordered a washer and dryer that had to be returned. I've been attempted to have my $1059 returned for almost a month. I've been given the run-around by Lowe's. I've been told they've sent it to the wrong address twice. I've been laughed at, hung up on and lied to. The latest has been a return gift card of only $289.79. I would like my full refund returned and to have Lowe's quit lying and playing with my money.

I am extremely disappointed with the way Lowe’s handled my window measurement service. I paid Lowe’s specifically to have my window professionally measured. After the measurement was completed, I requested the measurements that I had paid for, only to be told that Lowe’s would not provide them to me. Since I was unable to obtain the information I paid for, I requested a refund. That request was also refused.

Lowe's has horrible online customer service. They will not contact by mail or phone to send a message if you are late and will close your account and keep charging you late fees. It seems illegal to me. They also have increased their interest rate to 26% and if you're late once it's 36%. Do not buy at Lowe's.

The ladies and gentlemen of the sales team all were very nice and friendly. They took time to make sure I received great customer care. From my personal question about some projects I'm doing.

Our delivery team Diego and Edwin excellent 10 star, We order a dryer, we have to returned, they send a team to delivery and pick up. These guys did great, helping a veteran with no hesitation, extra mile and great communication, on time and very respectful. Diego and Edwin thank you! Saint Cloud Florida.

Seven weeks, a damaged dishwasher, and Lowe’s installers left our existing dishwasher unusable. This has been one of the worst appliance-purchase experiences I have ever had. We ordered a dishwasher from Lowe’s seven weeks ago. After waiting approximately six weeks, the installation team finally arrived last week. The dishwasher Lowe’s sent was damaged—the door would not even close properly—so it could not be installed. That should have been bad enough. Unfortunately, before the situation was resolved, the installation team cut the copper pipe/line connected to our existing dishwasher. As a result, they not only failed to install the dishwasher we purchased, but they also left our existing dishwasher unusable. So after waiting six weeks for a new dishwasher, we were left with no functioning dishwasher at all.

Don’t use their installation people. Work is incomplete and half done. They schedule, then don’t show. The store lost the order or couldn’t locate the item. Took 8 months for a door to be installed and to repair the damage they caused. What they offered for sloppy work was a Lowe’s credit.

Everyone I spoke with was helpful or tried to be. But, my issue is the pre-authorization system that is established at Lowe’s. They have essentially charged me over double in pre-authorizations for one single purchase, which is overdrawn my card. Even after I pick up the items it’s going to be several days before there’s any room to spend any money on my card. It should’ve been for the owed amount pre-authorization and then charged and posted but no, it ended up costing me $8000 on paper which overdrew the card. Granted these are pending, these will fall off eventually, but until then the card is completely overdrawn, maxed out and useless. This is probably better in store but absolutely horrible while ordering online.

Set up a delivery for block as I was out of state, was updated at 8am block would arrive between 10am-2pm so I scheduled my building to be delivered next day, at 2pm block hadn’t showed so I called the store and they told me driver decided he didn’t want to deliver it so it wouldn’t get delivered for 3 more days, Called Lowe's corporate and they really didn’t care, offered me $40 gift card for the $2000 I lost on set up fee.

The worst possible installation of carpet and flooring you could possibly ever have. Their customer service doesn't know what they're doing. And the company that they hired to install your product also does not know what they're doing.

I am extremely disappointed with both the quality of the door I purchased from Lowe’s and the installation service. The door itself is poor quality and does not meet the standard I expected for the 5000 price. The door didn’t lock properly because there was pressure from the insulation, plus there was and still is paint and dirt trapped between the windows. These materials cannot be properly removed, leaving me with a brand-new door that does not function and look as it should.

Avoid Lowe's installation services at all costs, even if they are offered for free. My experience has been a complete disaster from start to finish. For one project, they installed the wrong window, and the technician was clearly incompetent, as he didn't even know what flashing was and used improper sheetrock screws to secure my siding. Furthermore, they showed up to install a second-floor window without even bringing a ladder. It took eight months and countless hours of my time to get these errors corrected, and I received absolutely no compensation for the trouble.

I purchased a new refrigerator on Saturday that was scheduled to be delivered today. Delivery showed up 30 minutes late, ok fine, then proceeded to tell me they could not install the new refrigerator because a new water line needed to be turn, they couldn’t do it because it ran behind the dishwasher, instead left the new refrigerator in my living room and refused to disconnect the old one and haul it away, even though the water line could be shut off and disconnected temporarily and has a valve to shut the eater off within the line for temporary replacement. This is the worst service I have ever received after being a homeowner for 16 years.

Lowe’s disappointing business practices. Website indicated 33 of product available at store. Visited store and spoke to an Associate who stated product not likely in store, but I could look ‘over there’. No product available on shelves in store. Suggested I order online as product was to be delivered in 10 days, which I did. Found product at a competitor, and attempted to online cancel Lowe’s order the next day, unsuccessful. Attempted to cancel via Lowe’s website bot, unsuccessful. Then live Customer Care chat that stated order would be cancelled and credited if I called Customer Care during business hours. Called Customer Care the next day. They stated that they would not cancel order as this was a vendor product.

I purchased a fish washer and a dryer from Lowe's with a warranty. The dishwasher from inside started paint peeling, which made it inoperable and the dryer had the inner rubber (supposedly white color) , discolored into yellow. I called the assurance that lowes did sell me - which is complete scam, that this is not covered. They did not even bother to ask where are pictures, what was the situation. No more Maytag appliances in our household.

Bought 2 single garage doors with windows on April 3, 2026. Also paid for installation. The installation was good. My complaint is with the timeline of the delivery of the doors to the installers. When the installers came to the house to install the doors, there were no windows. Installer contacted Wayne-Dalton about the mistake, they said they would make the 2 panels and ship them out. The panels came and were installed. The problem is that it took till September 10, 2026 to finish the installation. 5 1/2 months to install 2 doors. A 2 story house was built next door in less time that my doors were completed. STAY AWAY FROM LOWE'S!

We had Lowe's install 2 sliding doors and 1 window July 2025. In August of 2026 we were replacing floors and when floor was pulled up leaks and mold were discovered around both slider. Lowe's was contacted and we were told "Sorry. Out of install warranty". No help, No return calls. Just emails stating it was not their issue. They no longer carry this PGT window, so the Manufacturer will not help either, they say it was an install issue. DO NOT PURCHASE WINDOWS FROM LOWE'S!!

ZERO STARS. I wanted to purchase a $770 Rotary Hammer Drill and a $80 drill bit from Lowe's instead of Home Depot. The Lowe's store that I went to didn't have what I wanted in stock and they wouldn't order it for me to the store and told me to purchase online. So while I was in the store, I looked online and saw that it was in stock and I could get it in a couple weeks. Longer than I wanted, but I wanted to support Lowe's so I decided to order it. I had cash, so I put it on a Lowe's Gift Card at the store and when I got home I ordered the items to be delivered to the store. I got the drill bit after a couple days. But 6 days after I ordered, I got an email saying the order for the $770 Rotary Hammer Drill was cancelled because it was out of stock.

I ordered a gas dryer online in early August 2026. The first dryer to arrive was wrong. I ordered a gas dryer and got an electric dryer. The second dryer to arrive was severely damaged. Finally on the third try, I got what I ordered. The gas and electric dryers were the same price but an installation kit came with the electric dryer costing an additional $70. I have contacted Lowe's four times about getting a refund for the $70. Five weeks later I have not heard anything from them. They basically stole $70 from a seventy year old disabled person.

We had a delivery of FloriMulch from the Lowe's located at 7395 52ND PLACE East in Bradenton, FL today. The driver pulled up in a white van, unloaded the mulch, and then pulled a wooden pallet out of his van and threw it in our yard. He left the pallet next to the mulch. I called the store to report this and got caught in a loop with the store AI assistant for more than twenty minutes before being put on hold for an associate. This generated a message the store was experiencing longer than expected hold times with an estimated wait of thirty minutes. In the past we have received excellent service from this store, and understand the drivers are contract. It amazes us though that when an issue like this occurs, it is so difficult to speak to a human being without driving to the store in person.

Lowe’s on Pensacola Fl. On airport blvd. I bought carpet had it installed and it was the wrong color and wrong brand and I can’t get anywhere with that. Lowe’s no one seems to care if I get my right carpet or not. Would like to have someone to call me from the corporate office. My name is Virginia ** phone number is **.

On 11/08/2026 I placed an on-line order for a Signature 100 19-Gallon Compact Hot Water Heater and recommended Installation Kit. With my military Discount that portion of my order came to $341.10. I also purchased some a few other items for me to complete the installation process. The total for the entire order came to $418.92. I checked with my bank and Lowe's had done a Pre-Authorization of $418.92 for the entire order. Then about 45 minutes later Lowe's did another Pre-Authorization of $341.10 for the Hot Water Heater & Install Kit.

Customers be aware when requesting and paying for any home appliances at Lowes because they won't tell you that you cannot get the measurement only the person or persons that come out can have that knowledge and they will not refund you your money. They just take your 35 dollars and you have nothing unless you buy some overpriced appliance and wait over 3 months to receive it. Just a warning in your best interest. Home Depot is the best choice

If I could give negative stars I would! I ordered a GE washer dryer combo online and chose delivery. The day of delivery the times kept changing, waited all day and never got delivery. This is not the way to keep my business!

By far the worst experience I have ever had dealing with Lowe's. I wanted new windows put into my home. I contact Lowe's and within a couple of days had a salesperson come out to the house, named Jim. This was early June 2026. Went over what I wanted, broke down cost etc. I agreed to the contract. He stated in a few days the installers would come out and double-check his measurements. That took a month before they came. Then had a delivery of July 24th, ok good. Then that was pushed back to the end of August. That did not please me. Then it was pushed to November 6th, no way this is when I blew up. Back and forth, never with the same person, and always a different story/reason what was going on.

I bought a dry/wet vac at Lowe's in Weaverville. I took back for refund. It's been well over 15 days and still haven't received my refund. I called Lowe's who couldn't help and was told to call my bank since on their end return was completed. I called my bank and they have no knowledge of a refund. So, no one knows were my refund is. I asked to speak to a manager but Roxanne said she was using the same system he would use. I'm really disappointed and angry over this. I will no longer do business with lowe's.

WARNING ABOUT LOWE’S INSTALLATION SERVICES — MOUNT JULIET, TN. Order number **. I am writing this review because I want other homeowners in the Mount Juliet area to understand what can happen when you purchase installation services through Lowe’s. We went to the Mount Juliet Lowe’s to purchase a replacement pedestrian door and storm door for our garage entry. We were told Lowe’s offered installation services, so we arranged an in-home appointment with Lowe’s In-Home Sales Specialist Allan J. **. On July 27, Allan came to our home, measured the opening, and discussed our options. I showed him the doors we had already selected at the store. During the measurement, he recommended a coil wrap around the exterior jamb and brick mold to help prevent the wood from rotting.

I had a washer and dryer delivered. The dryer was damaged. It didn't come with the energy guide attached and no protective tape like the washer. I'm sure it was open package and they knew it was damaged. The delivery guy purposely pushed it so I couldn't see the damage. I understand that damage can happen, but to knowingly deliver a damaged item, without saying anything, is wrong and borderline criminal.