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Lowe's Home Improvement Reviews
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Although, I am glad that Lowe's offers a veterans discount I am troubled by the fact that they insist on scanning my driver's license now. It’s not just enough to verify my telephone number and look at my license anymore, they insist on scanning it. They don’t need this information, and I will reconsider going there because of this practice. I urge others to do the same.
They tore old roof off without putting tarps down. Nails are everywhere. They destroyed my soffit and fascia. Then came back to fix 2 months later and thought a hammer would fix aluminum fascia. Bent up my soffit trying to pull nails on fascia. I have bare spots on the shingles where they were sliding down the roof instead of using roof Jack's. I have 3 dormers that have the shingles sticking up. I would not recommend getting anything done by Lowe's in Morristown Tennessee. This was the 3rd job that I have to get fixed that they done.
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I purchased two air compressors from the Lowe's store in Yulee Fl. Shortly after installation, the motor on one compressor quit, and shortly later the motor on the other compressor quit. The compressors were California Air Tools. I called the Lowe's Store in Yulee for direction. When I told the customer service representative the issue. She laughed and hung up the phone. NEVER WILL I BUY ONE ITEM FROM A LOWE'S STORE AGAIN!! AND WILL MAKE SURE EVERYONE I COME IN CONTACT WITH IS AWARE OF MY EXPERIENCE.
Two estimators came to provide a quote on three small (2' by 3') windows. They wasted over an hour of my time to provide a $2,600 estimate. The windows cost about $170 each. They indicated that they need a building permit to replace parts on my house. When I didn't take the bait they indicated a few days later that there was a "sale" and they would do it for $2,400. I said no deal. Now I am getting spam from other contractors. I would have let it go if not for that.
I can not begin to tell you about the overhaul needed at Lowe's with its communication and installation services. Bought Whirlpool appliance set from Charlotte East, online, and had it delivered. Delivery was well over past the time frame indicated for delivery and we had no phone call about being late, nor did the men apologize or say anything about being late when they arrived. Needless to say, the lack of contact to try and get a hold of someone.
Then the installers came, with only one spoken broken English, hard to understand, did not know what they were doing as they did not install correctly. They did not test of the washer. Upon a practice wash later, found the drain hose loose, not attached, washer shaking, unbalanced when doing a test wash, dryer hose stiff and nonflexible and came off the next day! Tried to call back to get this resolved and complain, Lisa at customer care, who we finally got a hold of with round robin prompts, was told the problem and she put in the order/request to have someone come back out.
24 hours went by, no phone call...Called back, after another round robin tagging to get a hold of someone and the asst manager at Charlotte East store indicated that there was no order in for return check for the poor installation; so Lisa had put it as a comment on the order but did not put the request in as an order itself.!! Dryer and washer has sat unused for a couple of days, waiting for a call back regarding this...Here it is 5/22 and delivery was on 5/20. I am dumbfounded at the lack of quality customer care and delivery department. Never will we have any delivery done; we will gladly pay another professional elsewhere if needed or not buy from Lowes anymore.
I ordered two vanities online and was told they would get to me on May 18th, the date was then moved to May 25th, and now it's moved to May 31st. I can't get someone on the phone and it's an absolute nightmare because there are construction crews being held up and it's costing a fortune. I'm never going to buy from Lowe's ever again.
If you buy windows from Lowe’s, do not let them do the installation. They use a company called Perisic. The original installers did horrible workmanship. Project was started over a year ago and I’m still trying to get them finished. I wish I could submit photos.
I paid nearly 23k to Lowe’s for windows. It took 5 months for the windows to arrive and the installation to start. The installation was horrible. Caulking leaks, one window has still not been installed. I can’t get any help from Lowe’s although the salesman said Lowe’s would stand behind them for life. That apparently is not true. I’ve complained to the installer, the salesman, Lowe’s installation support team. Five months later I still have leaky windows and a defective window that wasn’t fixed and only partially installed. I highly recommend you steer clear of Lowe's for your window replacement.
My wife and designed a custom kitchen island with Lowe's. The estimate and contract they sent us includes the cabinets and countertops along with KNOBS. They shared an offer if we applied for and was approved for a Lowe's card we would get an additional 10% off. We signed the contract and were approved for the Lowe's card. The design team told us we had to go into a physical store and pay for the project upfront with the Lowe's cc information provided in the email we received. We went to one store and they informed us the sale of the island hadn't loaded into the system and we needed to wait for the design team to transfer into their system to pay. We waited 3 more days and received notification that it was in the system so we went to a different store where we were told once again the sale wasn't in the system and they were having computer issues company wide.
I contacted the design team and they apologized profusely for having me go to a store twice and not be able to pay for the island because of their system issues. The design team advised they would have a store manager contact me the next day to get this transaction completed. Guess what- no one called. I contacted the design team AGAIN and they offered me a 25% off the total purchase because of the inconvenience. At this point the 10% off for using a LOWE'S card has now expired and back to 5%. This went on for over two weeks! Lowe's had to transfer the sale of this island to two different stores. In the interim I asked what would be the cost of the project with the 25% off and was sent an email in writing how much the project would be. I reached out and requested a credit limit increase based on the amount they put in writing.
After two weeks finally a store manager at the McDonough Ga store finally emailed me and said she was ready to process the payment. The problem this time- the price had changed from the amount the design team put in writing. I had requested the credit limit increase based on that figure and now the sales manager tells me it was for the cabinets only. I will have to come up with the difference for the balance to include the countertop. I was livid I sent an email to the design team/sales manager advising I wouldn't be moving forward with the project due to the runaround, inconvenience, and now price difference of the project. This would mean I would have to come up with the difference of the project out of my own pocket.
The sales manager was empathetic and completely understood. THREE weeks later the sales manager called back to see if she could salvage our business and offered an additional 5% off. That would equal 30% off plus 5% off for using the Lowe's card. Alexis apologized and offered this to make up for our troubles. We accepted. She took the payment over the phone and processed it on both the Lowe's and personal credit card and the project ordering began. Fast forward a week later the countertop brackets show up and were delivered to our home. Two months later the kitchen cabinets show up. The installers showed up two weeks later to install.
After the installation of the cabinets the next step should be the countertops. When we called to schedule that, no contract had been attached to this build to trigger the countertop contractor, despite the fact that we paid for the project upfront. Once again we had to run by Lowes and find out what the issue was. LOWE'S refused to admit their mistake- the countertop is on the signed contract on the estimate on the design presentation etc. and a part of the amount we paid. We even have emails from the design center stating that the estimate is given because no one knows upfront what the actual measurements would be until AFTER the cabinets are installed.
The emails displaying the percentage off match up to the exact amount we paid yet the Executive office rep @ Lowe's admitted she didn't do the accounting or math on the project. The only thing she knows the manager didn't attach the countertop sale when she processed the payment and somehow that is my fault as the customer? My response to that is, "Well we overpaid for the cabinets and are owed a refund."
This project has changed cost now 3 times despite emails and contracts showing otherwise. We are sitting at the house with incomplete island and LOWE'S had the audacity to ask for MORE money. DO NOT EVER CONTACT THIS BIGBOX STORE FOR ANY CABINETRY INSTALL OR KITCHEN DESIGN. They are crooks and take advantage of customers and will both inconvenience and stress you out. When the installers came they were giving paperwork from Lowe's that we were doing a complete kitchen redo of all cabinets not a island. They held up installation because the paperwork wasn't clear for them on what they were there to do. I do NOT trust Lowe's or the people they employ as they have proven to be incompetent in resolving this matter.
Lowe's just sent an automated email asking to review the hose kit I received from this stove order. They shouldn't have! On April 27, 2023, I received a smaller window for the delivery of my new 30 Inch slide in LG stove the next day. I was even told the driver/team leader for my arrival window between 10:30AM to 2:30PM April 28. This hose kit was delivered to my door before that window but when 2:30PM came along, NO STOVE! At 2:35PM, I got an email which said the order was cancelled! WTF. I've received no contact from Lowe's since, except to review the hose kit! No apologies, calls, or emails. Just a request to review the hose kit. Nice corporation huh? Please buy your major appliances elsewhere! ~ErgonomicsDr
Lowe's Home Improvement Company Information
- Company Name:
- Lowes
- Website:
- www.lowes.com
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