Goedeker's

Goedeker's

Ballwin, MO

 4.0/5 (1732 ratings)
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About Goedeker's

Goedeker’s is an appliance and home goods retailer that offers online services as well as showroom services in St. Louis. The company prioritizes selling a broad variety of discounted appliances and products with a low-price guarantee.

Overall Satisfaction Rating

  • 5 stars
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Pros

  • Coupons and rebates
  • Low-price guarantee
  • Free shipping
  • Financing available

Cons

  • Long shipping period
  • Only one showroom

Bottom Line

Goedeker’s is a well-established appliance and home goods retailer. Its catalog includes a wide variety of products from major brands. Delivery and installation services are available across the country.

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Rated with 5 stars
Verified

...The only place I go for appliances and faucets is Goedeker's. Their prices are the best, their customer service is excellent and the ease of buying with the free shipping is wh...

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Rated with 5 stars
Verified

My experience with Goedeker's was amazing. They had the exact dresser I had been looking for and it was the cheapest price through them… They had great communication with me on wh...

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What is Goedeker’s?

Goedeker’s is a St. Louis-based appliance company that offers online sales, shipping and installation across the country. Its catalog features a wide variety of products, including cooking, refrigeration, laundry, dishwashing and climate control appliances. Goedeker’s also sells furniture, home accessories, decor and more. It’ll match prices if you find a better deal elsewhere, and it offers financing of up to 48 months on major purchases.

Goedeker’s appliances

Goedeker’s wide selection ranges from stoves and refrigerators to full furniture sets. If you live in the St. Louis area, you can visit the local showroom; otherwise, you can shop online with free delivery on most orders. Goedeker’s also offers installation and haul-away services for appliance orders across the country. You can find a full list of additional installation and labor services available on its website.

Goedeker’s also has a savings center with furniture and appliances that qualify for a variety of discounts, including rebates, overstock and scratch-and-dent products. You can purchase these more affordable items locally in St. Louis or online from anywhere in the contiguous United States.

Goedeker’s appliances costs

Goedeker’s has a broad selection of appliances, so prices vary depending on the category and manufacturer — freestanding ranges, for example, cost anywhere from $500 to $18,000. Many Goedeker’s products include brand-specific rebates. The company also offers several seasonal sales and promotions as well as coupon codes for email subscribers.

Goedeker’s FAQ

Where is Goedeker’s located?
The Goedeker’s showroom is located in St. Louis, but the company ships nationwide.
Is Goedeker’s reputable?
Goedeker’s is a reputable appliance and home goods retailer. However, some customers complain about shipping issues.
How long does it take Goedeker’s to ship?
Shipping typically takes one to two weeks. Overstock items generally ship the next business day.
Does Goedeker’s price-match?
Yes, Goedeker’s has a low-price guarantee and will match competitor pricing. If a product lowers in price between the time of purchase and its shipping, Goedeker’s might make a one-time price adjustment prior to sending it out.

Is Goedeker’s legit?

Goedeker’s is a legitimate brick-and-mortar and online appliance retailer. Its showroom is in St. Louis, and it offers free delivery and installation services across the country. Some customers have complaints about Goedeker’s shipping speed, but many are satisfied with the company’s service and pricing.

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How do I know I can trust these reviews about Goedeker's?
How do I know I can trust these reviews about Goedeker's?
  • 4,010,481 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 23, 2022

While calling the customer service for the missing components of drop-in sink ordered from Goedekers.com, the customer service responded with filing police report and asked me to contact the factory directly because they are not responsible for what the factory shipped and they don’t have packing list. Finally, the person just hung up the phone. I will not purchase anything from this website. They are very irresponsible and their customer service showed bad attitude and impatience towards the buyers.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 19, 2022

First off, we purchased this range hood on 3/29/2022. The estimated delivery date was only 3 weeks later, which we thought was great compared to other sites, however, the main reason we decided to purchase through Goedekers was their installation/removal service. Had we known all the problems we were going to have, we would have gone with any other seller. As you could guess, we did not receive the hood in 3 weeks. It took multiple weeks of calls to finally get a delivery date in June! (We know there are supply issues with COVID, so even though this was annoying, we accepted it [even though they falsely promised a much earlier delivery date]).

The biggest issue came when the delivery people delivered our hood into our garage and quickly left without going through with the installation/removal part of our agreement. When I reached out to Goedekers, they said they didn't have any installers who could handle it and that they'd give me a refund of $100 (why offer a service that you can't follow through with and then not even give us a heads up that this would be an issue so we could try to find someone ourselves?) It took me an additional 2 months to find people to handle this and cost me $360 to get done.

I later asked if Goedekers would reimburse me for the difference and they said "unfortunately that offer [$100] was the best that we could do." Had they done the right thing (which is the least they could do with all the trouble we had to go through and time it took for everything), I wouldn't be writing this review. My advice, avoid this company. Don't believe the services or delivery dates they promise. It's all a bait and switch. Go with another company.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Aug. 4, 2022

    I ordered a lot of furniture. A fabric Couch & Loveseat set; A leather sectional 3 piece plus an additional leather loveseat from the same set. The price was great, got delivered quickly. Upon delivery, the delivery people left all 6 large items, packaged in the driveway, asked to inspect the outside of the boxed. Did not want to wait for us to unpackage everything and inspect everything individually. The boxes themselves were intact and there was no visible damage. It took hours to unpackage them.

    One of the leather pieces-which was a loveseat, had a friction rub right on the front where the colored leather was rubbed off along with stitching; the fabric couch had what appeared to be a burn mark mark on the backside. The 3 piece sectional was way too big for our space. I contacted Goedeker's the very next morning informing them of the 2 damaged items, and the request to return the wedge of the section (as it's sold in individual pieces), and they refused to do anything saying it was signed off 'free and clear of damage'; they won't take the wedge back, and they no longer return my calls, emails, and when I call they don't help but say 'upper management is going to get back to you', it's been over 2 months. This is the worst company I've ever dealt with!

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    Rated with 1 star
    Verified Reviewer
    Original review: July 5, 2022

    Our builder recommended Goedeker’s. We ordered our appliance package 8 months ago. Today the builder told us the fridge finally arrived, but Goedeker’s driver damaged it, so he refused delivery. Goedeker’s said the fridge is discontinued but they can get us a “comparable” unit for $630 MORE!!! How convenient their driver damaged the LAST fridge they had and the next best was that much more. We found the same unit for the original price at Lowe’s, who has 82 units in their warehouse. If something smells like crap, it probably is. Go with the big box stores instead of Goedeker’s.

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    Rated with 1 star
    Verified Reviewer
    Original review: June 21, 2022

    Refrigerator arrived seriously bashed in the top left side. My old refrigerator was donated. I immediately messaged Goedeker's and told them to delivery a new one and pick this one up. They refused. They stated the one in my home was now *used* The top is bulging. The freezer door handle broke off. (No kids at home). The freezer randomly defrosts. Obviously the refrigerator was dropped. The delivery people did not drop it. When they took the wrapping off - it was damaged. Horrible company. Their excuse is "fine print" But fine print does not allow a company to send defective merchandise. They offered a 10% discount- I will NEVER let this go unresolved. Horrible store.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: May 18, 2022

    I ordered the Soletren by Ashley Signature Furniture love seat and sofa, as well as the 5 year protection plan for each. 3 months later the items get delivered without any heads up, or scheduling option, I had to hurry across town to get home to accept the delivery. The delivery man and his son delivered the item inside the house into the living room. I asked them if they were going to unpackaged it and check for damage and they said no, that they didn't do that and I just needed to sign for the delivery and report any damage to Goedeker's. So I signed for the delivery, they left, I unpacked the large sofas and saw several points of irreparable damage, torn fabric, and stained fabric, on both sofas.

    I photographed and immediately filed a damage help ticket with Goedeker's. They responded by saying it was my fault and that I should have made the delivery drivers wait while I unpackaged the items (which took me 30 minutes because they are huge, wrapped in 2 layers of plastic and cardboard) and that they could only offer me $200 and to keep the items. I then called the delivery company, and, on a recorded phone call I have record of, the woman said that they absolutely should have unpacked and inspected the item for damage and it is not in fact my fault. I will never do business with Goedeker's again. This company is corrupt, unhelpful, and only about their bottom dollar.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 15, 2022

    I ordered a refrigerator in June which included installation and removal of the old one. I waited patiently for 10 months in order to schedule the delivery, and they hired a company that doesn't do removal or installation. Now I'm having a hell of a time finding a company to it. Had I not waited so long I would have cancelled the order as soon as I found out they messed it up. Don't use these people. They're incompetent.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 3, 2022

    After 17 months of waiting for an oven/microwave combination, we decided to finally cancel our order which had been paid in full (according to them, so we could get the maximum discount). When I called to cancel, after several failed attempts to get through, someone from "Appliance Connection" called. She said we had not yet paid for the item. Having read of shady practices by this company, I had my credit card statement in my hand, saying otherwise. The agent insisted that it was only a pending charge. I had had enough. I said I'd call my bank with a fraud complaint. She suddenly said, "I'll be right back." Upon returning, she said, "Oh, my mistake - you have paid in full." She claimed I'd be getting a full refund. We'll see.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 3, 2022

    On 10/14/21 we placed an order with Goedeker's for 3 kitchen appliances. We were told that they were all in stock and would be delivered within 2-4 weeks. My instincts now tell me that they show backordered products as in stock as every other distributor on the internet showed the range I ordered as unavailable. On 10/20, their delivery company YF Logistics said that our order was out for delivery. With this being a bit earlier than expected, we reached out to YF to see if we could reschedule a day later as our floors were being refinished that day. YF said it would be no problem and said they would be sent two days later on 10/22.

    We did not receive any confirmation on the 22nd from YF and when we reached out they let us know the delivery had been cancelled because an item was damaged. YF sent no information to Goedeker's about anything being damaged. We received no additional information from YF or Goedekers until 10/27 when we we received another notice that our order was out for delivery. The delivery window we were provided was 2-6pm. At 7pm I had to cancel going to my mother's birthday dinner as they hadn't arrived yet and I didn't want to miss them. At 10:30pm the tracker was still showing them as on the way and we were getting closer to being next. Shortly before 11pm the tracker stopped working entirely and we realized they would not be showing up. Goedeker's claimed that the driver injured himself.

    On 10/29 they said it was back out for delivery. Upon arrival, the driver told us that he only had our dishwasher and he couldn't find the range or microwave. From that point forward I was routinely on the phone with Goedeker's customer service where I was constantly lied to about the status of my order including one rep saying that all of my items were showing as delivered. It took weeks for them to agree to send a new range and dishwasher as they insisted that they had to locate the original items even though they were nowhere to be found. Week after week they would say they expected the items to arrive the following week and every time that proved to be untrue.

    All while we had no way of cooking food in our home racking up takeout bills and a difficult quality of life. Throughout this time the dishwasher remained in the box untouched while I waited for the other items to arrive as I wanted them all installed at the same time. It was not until 1/5 that the range was finally delivered after not being able to cook any food at home for 10 weeks. Shortly after the last item arrived I scheduled a licensed plumber to come out and install them all. Once unpacked, there was visible cosmetic damage to both the range and dishwasher, but I elected to try and live with them as everything seemed to be working properly and I knew that it would be several additional months of no appliances if I contacted Goedeker's to send new items.

    After a couple weeks, I went down to my basement and noticed watermarks on the ceiling and walls. I had a plumber come investigate who deemed the damage stemmed from the bottom of the dishwasher. I reached out to Goedeker's for help and they said that they weren't responsible for anything as I only had 30 days from the original delivery date of 10/29 even though I told them I didn't unpack the item due to not even being sure if I was going to keep it while the other items were lost/wanting them all installed together. Thankfully KitchenAid agreed to come out and repair it since it was under warranty. I realize that I have little ability to do anything about the extensive water damage in my new home as they are covered due to me not unpacking the dishwasher as soon as it arrived and immediately having it installed to learn that it was leaking.

    They had zero empathy for my situation and I now have to live with $6,000+ of new appliances that have visible dents in them and all the additional plumbing and remediation costs. If you are reading this, don't fall for their tricks of showing items in stock and available to be delivered if every other distributor shows them as backordered. Their lies and awful customer service are enough to run far away from using this company.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 17, 2022

    Bought a $1000 dishwasher on new house, installed and back was damaged and leaking everywhere. Two weeks later still trying to get through their “return process", they have 8 in stock, and we’re moving in with no dishwasher! Why can’t we load up defective and get a replacement??? Horrible operation, buyer beware!!!

    2 people found this review helpful
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    Goedeker's Company Information

    Company Name:
    Goedeker's
    Year Founded:
    1951
    Address:
    13850 Manchester Road
    City:
    Ballwin
    State/Province:
    MO
    Postal Code:
    63011
    Country:
    United States
    Website:
    www.goedekers.com