Goedeker's Reviews

The biggest issue came when the delivery people delivered our hood into our garage and quickly left without going through with the installation/removal part of our agreement. When I reached out to Goedekers, they said they didn't have any installers who could handle it and that they'd give me a refund of $100 (why offer a service that you can't follow through with and then not even give us a heads up that this would be an issue so we could try to find someone ourselves?) It took me an additional 2 months to find people to handle this and cost me $360 to get done.

I later asked if Goedekers would reimburse me for the difference and they said "unfortunately that offer [$100] was the best that we could do." Had they done the right thing (which is the least they could do with all the trouble we had to go through and time it took for everything), I wouldn't be writing this review. My advice, avoid this company. Don't believe the services or delivery dates they promise. It's all a bait and switch. Go with another company.

One of the leather pieces-which was a loveseat, had a friction rub right on the front where the colored leather was rubbed off along with stitching; the fabric couch had what appeared to be a burn mark mark on the backside. The 3 piece sectional was way too big for our space. I contacted Goedeker's the very next morning informing them of the 2 damaged items, and the request to return the wedge of the section (as it's sold in individual pieces), and they refused to do anything saying it was signed off 'free and clear of damage'; they won't take the wedge back, and they no longer return my calls, emails, and when I call they don't help but say 'upper management is going to get back to you', it's been over 2 months. This is the worst company I've ever dealt with!

I photographed and immediately filed a damage help ticket with Goedeker's. They responded by saying it was my fault and that I should have made the delivery drivers wait while I unpackaged the items (which took me 30 minutes because they are huge, wrapped in 2 layers of plastic and cardboard) and that they could only offer me $200 and to keep the items. I then called the delivery company, and, on a recorded phone call I have record of, the woman said that they absolutely should have unpacked and inspected the item for damage and it is not in fact my fault. I will never do business with Goedeker's again. This company is corrupt, unhelpful, and only about their bottom dollar.

We did not receive any confirmation on the 22nd from YF and when we reached out they let us know the delivery had been cancelled because an item was damaged. YF sent no information to Goedeker's about anything being damaged. We received no additional information from YF or Goedekers until 10/27 when we we received another notice that our order was out for delivery. The delivery window we were provided was 2-6pm. At 7pm I had to cancel going to my mother's birthday dinner as they hadn't arrived yet and I didn't want to miss them. At 10:30pm the tracker was still showing them as on the way and we were getting closer to being next. Shortly before 11pm the tracker stopped working entirely and we realized they would not be showing up. Goedeker's claimed that the driver injured himself.

On 10/29 they said it was back out for delivery. Upon arrival, the driver told us that he only had our dishwasher and he couldn't find the range or microwave. From that point forward I was routinely on the phone with Goedeker's customer service where I was constantly lied to about the status of my order including one rep saying that all of my items were showing as delivered. It took weeks for them to agree to send a new range and dishwasher as they insisted that they had to locate the original items even though they were nowhere to be found. Week after week they would say they expected the items to arrive the following week and every time that proved to be untrue.

All while we had no way of cooking food in our home racking up takeout bills and a difficult quality of life. Throughout this time the dishwasher remained in the box untouched while I waited for the other items to arrive as I wanted them all installed at the same time. It was not until 1/5 that the range was finally delivered after not being able to cook any food at home for 10 weeks. Shortly after the last item arrived I scheduled a licensed plumber to come out and install them all. Once unpacked, there was visible cosmetic damage to both the range and dishwasher, but I elected to try and live with them as everything seemed to be working properly and I knew that it would be several additional months of no appliances if I contacted Goedeker's to send new items.

After a couple weeks, I went down to my basement and noticed watermarks on the ceiling and walls. I had a plumber come investigate who deemed the damage stemmed from the bottom of the dishwasher. I reached out to Goedeker's for help and they said that they weren't responsible for anything as I only had 30 days from the original delivery date of 10/29 even though I told them I didn't unpack the item due to not even being sure if I was going to keep it while the other items were lost/wanting them all installed together. Thankfully KitchenAid agreed to come out and repair it since it was under warranty. I realize that I have little ability to do anything about the extensive water damage in my new home as they are covered due to me not unpacking the dishwasher as soon as it arrived and immediately having it installed to learn that it was leaking.

They had zero empathy for my situation and I now have to live with $6,000+ of new appliances that have visible dents in them and all the additional plumbing and remediation costs. If you are reading this, don't fall for their tricks of showing items in stock and available to be delivered if every other distributor shows them as backordered. Their lies and awful customer service are enough to run far away from using this company.