Goedeker's Reviews

While calling the customer service for the missing components of drop-in sink ordered from Goedekers.com, the customer service responded with filing police report and asked me to contact the factory directly because they are not responsible for what the factory shipped and they don’t have packing list. Finally, the person just hung up the phone. I will not purchase anything from this website. They are very irresponsible and their customer service showed bad attitude and impatience towards the buyers.

First off, we purchased this range hood on 3/29/2022. The estimated delivery date was only 3 weeks later, which we thought was great compared to other sites, however, the main reason we decided to purchase through Goedekers was their installation/removal service. Had we known all the problems we were going to have, we would have gone with any other seller. As you could guess, we did not receive the hood in 3 weeks. It took multiple weeks of calls to finally get a delivery date in June! (We know there are supply issues with COVID, so even though this was annoying, we accepted it [even though they falsely promised a much earlier delivery date]).

I ordered a lot of furniture. A fabric Couch & Loveseat set; A leather sectional 3 piece plus an additional leather loveseat from the same set. The price was great, got delivered quickly. Upon delivery, the delivery people left all 6 large items, packaged in the driveway, asked to inspect the outside of the boxed. Did not want to wait for us to unpackage everything and inspect everything individually. The boxes themselves were intact and there was no visible damage. It took hours to unpackage them.

Our builder recommended Goedeker’s. We ordered our appliance package 8 months ago. Today the builder told us the fridge finally arrived, but Goedeker’s driver damaged it, so he refused delivery. Goedeker’s said the fridge is discontinued but they can get us a “comparable” unit for $630 MORE!!! How convenient their driver damaged the LAST fridge they had and the next best was that much more. We found the same unit for the original price at Lowe’s, who has 82 units in their warehouse. If something smells like crap, it probably is. Go with the big box stores instead of Goedeker’s.

Refrigerator arrived seriously bashed in the top left side. My old refrigerator was donated. I immediately messaged Goedeker's and told them to delivery a new one and pick this one up. They refused. They stated the one in my home was now *used* The top is bulging. The freezer door handle broke off. (No kids at home). The freezer randomly defrosts. Obviously the refrigerator was dropped. The delivery people did not drop it. When they took the wrapping off - it was damaged. Horrible company. Their excuse is "fine print" But fine print does not allow a company to send defective merchandise. They offered a 10% discount- I will NEVER let this go unresolved. Horrible store.

I ordered the Soletren by Ashley Signature Furniture love seat and sofa, as well as the 5 year protection plan for each. 3 months later the items get delivered without any heads up, or scheduling option, I had to hurry across town to get home to accept the delivery. The delivery man and his son delivered the item inside the house into the living room. I asked them if they were going to unpackaged it and check for damage and they said no, that they didn't do that and I just needed to sign for the delivery and report any damage to Goedeker's. So I signed for the delivery, they left, I unpacked the large sofas and saw several points of irreparable damage, torn fabric, and stained fabric, on both sofas.

I ordered a refrigerator in June which included installation and removal of the old one. I waited patiently for 10 months in order to schedule the delivery, and they hired a company that doesn't do removal or installation. Now I'm having a hell of a time finding a company to it. Had I not waited so long I would have cancelled the order as soon as I found out they messed it up. Don't use these people. They're incompetent.

After 17 months of waiting for an oven/microwave combination, we decided to finally cancel our order which had been paid in full (according to them, so we could get the maximum discount). When I called to cancel, after several failed attempts to get through, someone from "Appliance Connection" called. She said we had not yet paid for the item. Having read of shady practices by this company, I had my credit card statement in my hand, saying otherwise. The agent insisted that it was only a pending charge. I had had enough. I said I'd call my bank with a fraud complaint. She suddenly said, "I'll be right back." Upon returning, she said, "Oh, my mistake - you have paid in full." She claimed I'd be getting a full refund. We'll see.

On 10/14/21 we placed an order with Goedeker's for 3 kitchen appliances. We were told that they were all in stock and would be delivered within 2-4 weeks. My instincts now tell me that they show backordered products as in stock as every other distributor on the internet showed the range I ordered as unavailable. On 10/20, their delivery company YF Logistics said that our order was out for delivery. With this being a bit earlier than expected, we reached out to YF to see if we could reschedule a day later as our floors were being refinished that day. YF said it would be no problem and said they would be sent two days later on 10/22.

Bought a $1000 dishwasher on new house, installed and back was damaged and leaking everywhere. Two weeks later still trying to get through their “return process", they have 8 in stock, and we’re moving in with no dishwasher! Why can’t we load up defective and get a replacement??? Horrible operation, buyer beware!!!

I had high hopes that I wouldn’t have the same negative experience with Goedeker’s, as I had read here, because they ‘did’ have the (2) items that I wanted but could not find in stock elsewhere. Boy do I regret my purchases now. Not only did they send me the wrong item (they have admitted it was their fault) which I cannot possibly use, the other item was packaged ‘damaged from the factory’, but I decided to keep the damaged item as it was cosmetic and would not be visible once the unit was installed (I was not offered any compensation by Goedeker’s even when they were provided with photos of the damaged unit as it was being unpacked to prove that the item was damaged at the factory and not in transit).

As difficult as it is to believe, Goedeker’s sells large appliances but does not guarantee installation and haul away. We purchased a $2,000 double-oven stove from them (being from Missouri, we wanted to support a Missouri business). The stove is good, and delivery was timely. However, since delivery, we have encountered services that were promised but not delivered and customer service statements that are conflicting, depending on the representative.

Ordered my refrigerator in March 2021. I was told it would be here in June, then July, then September and on and on. It is February 3rd - almost 1 years later and nothing. On November 19th, we had a scheduled delivery. I took the day off work and waited. The delivery driver called and told me his truck was too big to make the delivery and that I would get a call "tomorrow" to have a smaller truck come out. 2 weeks later no call, so I started calling and emailing. I got a call in January letting me know that I had to pay an additional $400 for the smaller truck "white glove" delivery. So I called and gave them a card number even though it was ridiculous that after 1 year I had to do this to get my refrigerator. I was told someone would call me "tomorrow" to schedule. No call.

Ordered an oven that was shown as available in March of 2021. We understood there were supply-chain issues and that it may be delayed by 4-6 weeks. It's now February of 2022 (10 & 1/2 months later) and we still don't have an oven. After many inconsistent conversations with various customer service representatives who strung us along and failed to follow up and/or provide accurate information, we've cancelled our order and are starting the refund process. I do not recommend you order from this company.

Placed order in September of 2020. I understand there have been supply chain issues, but the constant lies and contradictory statements from their horrible customer service are unacceptable. Was told some of my order was available as early as June of 21, convinced them to split order after multiple calls and chats, was told they had two appliances ready to ship in October. Eventually got a shipping number for the carrier, never received anything. Many calls, emails, and chats later, now told on Jan 12, 2022, they don’t actually have the items. Basically got a zero interest loan from me for the last 15 months. Never buy from these cheats, they lie about everything.

I bought my appliances from this company on December 27, 2020. Until today the only thing that I received are excuses. More than a year and a lot of calls and transfer from one agent to another. They don’t really care. Six months ago they gave me the tracking number from a third-party shipping company. When I called them they said they don’t have the product. When I told them that the shipping company didn’t have the product they said, "Oh sorry. It’s a mistake. The product is still in backorder." But I called the manufacturer and they said they have the product on stock.

We purchased a beautiful Parker Living sectional from Goedeker’s. When the product arrived we noticed that one of the pieces had bad stitching that was coming off. Also, soon after use one of the electric recliners had an issue and stopped working properly after only a month or two after purchase. We purchased extended warranty to avoid any issues that may arise in the future. Once we communicated with goedeker's about the issue they sent a warranty specialist to come look at our furniture and the Specialist sent a report back to Goedeker's indicating that we needed replacement parts for our electric recliner.

I purchased a GE Induction Cooktop two and a half months ago. They requested that I wire transfer the full amount which I did. They still don't have the cooktop and they don't know if they ever will. I've asked them to refund my money, but I cannot reach the accounting or billing department on the phone. When I call, they transfer me from one agent to another and when I finally reach the billing department, they disconnect the call. I've been on the phone for hours trying to reach a human being to help me with the refunding of my money. I'm seriously considering contacting the Attorney General to launch a formal complaint.

We ordered a double oven and a dishwasher back in August, 2021. At that time, both items were out of stock everywhere. We assume they were in stock in Goedeker's when we were able to check out both items, and nowhere did it say on their site that the items were backordered. A couple months later, we got an email saying that the dishwasher will not be back in stock until late April 2022, and that the double oven will not be back in stock until a few weeks later (which, has been delayed every single time I check with them. As of now, it has been delayed for almost three months).

Purchased a GE CAFE refrigerator in May 2021, nearly 8 months ago. I have exchanged over 40 emails with the organization. They send emails that my product will ship on the upcoming Monday of every week, and of course it never ships. I received multiple emails that the product will ship, then they send an email saying they don't know when it will ship. Order made on May 5, 2021. Called GE, they said they have the product. I then called this POS company Goestealers and they said that they do not have in stock but will ship on Monday from the manufacturer. I paid for this item on may 5th 2021, they took the money and I have nothing in return. Their website still shows that this item is for sale and in stock. Shame on Goedeker's!