Puffy Mattress Reviews

4,891,632reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Puffy

Puffy is a bed-in-the-box mattress company that sells online and through retailers. There are four different types of Puffy mattresses: the Puffy Cloud Mattress, the Puffy Lux Mattress, the Puffy Royal Mattress and the Puffy Monarch Mattress. They also supply several accessories, such as bed frames, pillows and mattress protectors. Puffy provides a risk-free 365-night sleep trial, free shipping and returns, and a lifetime warranty.

Pros
  • 365-night sleep trial
  • Lifetime warranty
  • Good temperature regulation
  • Frequent discounts and sales
Cons
  • Pricey higher-end models
  • Some reports of durability issues

Puffy Reviews

Filter by Rating

  • (283)
  • (6)
  • (5)
  • (6)
  • (33)

Popular Mentions

    How do I know I can trust these reviews about Puffy?
    • 4,891,632 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Puffy?
    • 4,891,632 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 3 Reviews 35 - 235
    Staff

    Reviewed Dec. 23, 2025

    Fantastic company with excellent service and top-quality products. The bed I bought from them has been amazing for my arthritis. Their team went above and beyond, helping me select a pillow that's equally comfortable.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Tom,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Punctuality & SpeedStaff

    Reviewed Dec. 18, 2025

    Ordering took just minutes from start to confirmation. The website was clear with all the info I needed, plus helpful prompts to ensure I selected the right product. Really happy with how smooth the process was. Mattress is great - can't even describe how comfortable it is. Getting better day by day. Thanks to the company and the team for the help!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi there,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 15, 2025

    Their customer service team was outstanding - so helpful and knowledgeable when we bought our Puffy King-size mattress. Delivery arrived on schedule, and the crew was careful with our walls and furniture during setup and old mattress removal. After 2 years, we needed to use the warranty. Really appreciated that Puffy backs their product - rare these days. When I called, the rep was understanding and genuinely wanted to help, offering me several solutions. I decided to purchase a new mattress at a significant warranty discount. Zero hassle throughout. Thanks for both the quality product and exceptional customer service.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Sarah,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Staff

    Reviewed Dec. 8, 2025

    I'm amazed at what a wonderful company Puffy truly is. I had a few questions about the items I ordered (signature pillows + Cloud mattress) but they are now resolved. They wasted no time to help me out. I would definitely deal with this company in the future! Thanks. S. Amelie!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Amelie,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServiceSales & MarketingStaffRates

    Reviewed Dec. 3, 2025

    We had outstanding customer service. They were extremely knowledgeable about mattresses and were more interested in making sure we were making the right choice for us vs making a sale. Thank you for the job you do. And the mattress is great - quality is perfect.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Kandel,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer Service

    Reviewed Dec. 1, 2025

    Purchased mattress 9 mo ago. We are having issues with body impressions. We have submitted a warranty claim September 17th. They requested more info which was provided. Have sent 3 additional emails for status and the only response is we are working in your request. Customer service is non-existent.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jerry,

    Thank you for taking the time to share your feedback.

    At Puffy, we’ve created our policies to ensure that we always put our customers first. We have a lifetime warranty which means that you can request a new or replacement mattress if you are having issues with the current product.

    Could you contact us at support@puffy.com? We’d like to learn more about your situation and possibly find a solution for you.

    Thanks,

    The Puffy Team

    Staff

    Reviewed Nov. 27, 2025

    Purchased on July 28, reviewing on Nov 27. The mattress is great - very comfortable and supportive. I've owned it for about 4 months, and it's been consistently excellent since the first night. Thanks for the high-quality mattress and support I was looking for.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi there,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 25, 2025

    The customer service representatives listened to my concerns, calmly walked me through the troubleshooting process and without hesitation contacted a professional technician to fix the problem in a timely manner. I especially appreciate the care the team showed in making sure the problem was solved quickly and efficiently. The mattress quality is at a high level.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Oren,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Staff

    Reviewed Nov. 19, 2025

    Excellent topper and fantastic company! We struggled at first adjusting to the topper since we both have back issues and are pretty picky about our bedding - but they worked with us to make it right. Really appreciate their support!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Brahim,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress Topper.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Staff

    Reviewed Nov. 14, 2025

    Excellent mattress with a very essential level of back support that all mattresses should come standard with! I'm very happy that I gave Puffy a try - they did not disappoint me like other brands did. The adjustable base was also a wonderful addition! Thanks, thanks, thanks!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi July,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Staff

    Reviewed Nov. 10, 2025

    This was my first experience buying a mattress from an online mattress company and it was a fabulous experience. The team is very helpful, informative and professional. They helped calm my apprehensions about the big investment I was about to make, helping me feel so comfortable with my mattress choice. I can finally sleep soundly without getting overheated during the night. I appreciate the great service I received and I also appreciate the good quality products Puffy offers.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Yasmin,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Reviewed Nov. 4, 2025

    Just purchased a Puffy Cloud Mattress. It is the best thing I have ever done for myself! For the first time in over two years, I got out of bed this morning with absolutely no back pain. I truly cannot get over this. I've had spinal shots, medication, everything you could think of, and this mattress has been the best solution. If you have back problems and hip problems like I do, please go out and get this mattress. I swear you will be the happiest person alive because back pain and hip pain is very hard to live with. Thank you Puffy. You've made one person here - and I'm sure many, many others - very happy.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi M,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Reviewed Oct. 31, 2025

    Really comfortable mattress, so glad we found this brand. Planning to buy another one next year. Delivery was smooth and I've already told everyone I know who's looking for a new mattress. Thank you! The relief for my spine and back has been incredible.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Angel,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Staff

    Reviewed Oct. 23, 2025

    Ordering a Puffy Mattress was a wonderful experience as they accommodated my specific needs. I opened chat with a live agent and we discussed my needs. The Queen was the best option and is the best mattress I've had in 38 years. Delivery and setup were exceptional. Don't think I can choose any other company after this experience.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Rony,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Punctuality & SpeedStaff

    Reviewed Oct. 15, 2025

    Bought my Puffy Cloud mattress 30 days ago. Wanted to write a review the first day about how perfect it was, but waited to understand if it's getting better - and yes it is! Mattress is perfect. Great company with fabulous service and amazing well-made products. I love the bed and they were more than helpful in getting me a pillow that would work equally well.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jas,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Staff

    Reviewed Oct. 10, 2025

    The mattress took a little while for my body to adjust, but once it did it's been great. I also got a mattress protector. If you can get their sheets I would highly recommend because regular sheets don't always fit perfectly. The mattress is made with high quality materials, support team is amazing - the person I talked with was so helpful, and special thanks to the delivery team that helped me set everything up.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Emily,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Staff

    Reviewed Sept. 30, 2025

    In mid-June, I bought a Puffy Cloud mattress from Puffy. Very helpful customer support and delivery team - feels like they really care about me. I've had this product for months now, and I can truly say my horrible neck pain and headaches have been reduced by 80%. I've never in my life slept so comfortably. Thank you all Puffy Team!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Andrew,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Staff

    Reviewed Sept. 23, 2025

    Amazing company! Their support team was super helpful and made ordering my new queen adjustable base so easy. They walked me through everything and were really friendly throughout. The mattress itself is perfectly firm yet comfortable - exactly what I was looking for. Great sleep every night now. Definitely buying from Puffy again!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Amelie,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServiceStaffHonesty & Transparency

    Reviewed Sept. 19, 2025

    July 15, 2025. Three things stood out to me about Puffy. First, their customer service team was outstanding - really knowledgeable and straightforward about everything. Second, delivery showed up exactly when promised, and the crew was professional and efficient. Third, after about 3 weeks on this mattress, we're finally getting the deep sleep we've been missing for years. Honestly blown away by the whole experience from start to finish.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Edward,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 15, 2025

    The 101-night sleep trial was fantastic. Plenty of time to really test if it works for you. This turned out to be the best mattress I've ever slept on! They had good pricing too. The delivery service was quick and professional. They hauled away my old mattress and set up the new one perfectly. Really happy with the whole experience.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Katrin,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServiceHonesty & Transparency

    Reviewed Sept. 9, 2025

    My Lux, Cloud and Royal mattresses. I bought my first mattress from Puffy and was surprisingly happy. Eight months ago I ordered a second mattress - the Royal model for another house we have. Then six months ago, we got another one that's the one we sleep on every night. I made all 3 purchases online and the mattresses have been great. I'll be honest - if not for their customer service, I wouldn't be this satisfied. It's nice when you can share problems and they're ready to assist. The 101-night trial is a nice thing - keep it up. Thanks.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Christian,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Sept. 2, 2025

    Had to share how great the delivery experience was yesterday. My mattress arrived exactly when scheduled. Got a text a couple days before confirming my address, then a call the next day to set up the delivery time. The delivery team texted when they were about 45 minutes out. Both guys were super professional - took their shoes off, brought the new mattress in, and hauled away my old one without any issues. First night on the Puffy Lux was amazing! Actually woke up this morning without the lower back pain I've had for months.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi there,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePriceStaff

    Reviewed Aug. 25, 2025

    The quality of the mattress, the 101-night trial period and their customer service is excellent! It's a very well made mattress made to order in the USA. I originally purchased the luxury firm and it was just too hard for me. I called customer service and they offered a topper at no charge. It made some difference but wasn't quite enough. After working with their support team, they helped me exchange it for the medium firmness. What a difference! Finally found the perfect comfort level. It's been 6 months now and I sleep great every night. Excellent company and product - they really worked with me to find the right fit. 5 stars!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Caleb,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed Aug. 22, 2025

    Puffy's customer service blew me away. Super knowledgeable team that didn't rush us at all while we figured out what we wanted. Delivery showed up right on schedule with a solid crew. But honestly, sleeping on this thing has been even better than I expected it to be.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Ethan,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    CoveragePunctuality & SpeedStaff

    Reviewed Aug. 15, 2025

    Over ten years ago I bought a Puffy mattress as a college student. I slept on that mattress for years and never once regretted it. Fast forward to this evening, when during the uncertainties of a move I'm still sleeping on this same Puffy mattress and find myself just as content with the product as I was when I purchased it. It's held its shape perfectly, maintains great support and more importantly - can be counted on to provide excellent sleep an entire 10 years later. When the day inevitably comes to replace it, I will be buying a Puffy again. Comfort is consistent, quality materials, delivery was super easy, queen fits two adults comfortably, and setup was very simple.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Eli,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Coverage

    Reviewed Aug. 8, 2025

    We purchased a Puffy luxury mattress a few months ago, replacing a different brand. The old mattress was all foam, and despite being "firm", was actually quite spongey, and uncomfortable, and we seldom slept through the night, waking up with back and hip pain. The Puffy mattress, with its hybrid construction, was immediately more comfortable. After a few nights of adjustment to the different feel, we were quite happy with it, and tend to sleep through the night. We wake up feeling more refreshed and less stiff.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Stive,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer Service

    Reviewed Aug. 1, 2025

    I saw Puffy on an online website and in terms of my experience so far, I'd say it's been satisfactory. There aren't any issues with the mattress, though I can't predict what the future might bring. When it comes to customer service from Puffy, I would categorize my experience as good. There hasn't been anything overly remarkable to highlight, but there weren't any negative encounters either. From my perspective, Puffy has met my expectations up to this point and I'm comfortable giving them top marks.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Gypsy,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Honesty & Transparency

    Reviewed July 31, 2025

    It's exactly like sleeping on a cloud. I love my Puffy - I could stay in bed all day! No more sleep problems. I wake up well rested, and honestly, it's the best mattress I've ever had. You will not regret purchasing it.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Elwood,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Punctuality & SpeedStaff

    Reviewed July 28, 2025

    1. Fast delivery and the order was correct. 2. Loved the free pillows. 3. The mattress was fun to unpack. 4. Good quality and comfortable. As a plus size I probably should have ordered the firmer mattress but wanted to save money. I'm still happy with the mattress and it works great with my setup. The frame is excellent, just excellent!!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Angel,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Reviewed July 24, 2025

    I love the Puffy. It's like sleeping on a cloud - no more body pain. Cushions and cradles as you sleep. I suffered with chronic pain, mostly in my lower back, due to degenerative disc disease. Since switching to Puffy, I have no more pain. Thank you for being my lifesaver.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Emily,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Reviewed July 22, 2025

    I ordered and returned like 5 different mattresses. Was so frustrated and thought I'd never find one that wouldn't give me back pain. Then I tried Puffy!!! So grateful I found it! My sleep has completely transformed and I wake up pain-free every morning now. Best decision ever!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Michael,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed July 19, 2025

    I purchased a Puffy mattress on October 1, 2023, after reading dozens of glowing reviews — especially from side sleepers like me. I made the investment in good faith, choosing their most luxurious and softest model, and spending over $4,000 to ensure the best possible sleep. I was drawn to the brand’s reputation for quality, alignment support, and customer satisfaction.

    What followed was six months of increasing and unexplained hip pain. I sought chiropractic care, began a stretch therapy regimen, and tried everything I could think of to relieve the discomfort. Nothing worked — until I traveled out of state. On a trip to Texas, my pain vanished entirely. It happened again while visiting family in Arkansas. That’s when I realized: the one constant that triggered the pain was sleeping on my Puffy mattress.

    To be sure, I conducted a test at home — three nights in my guest room on a Beautyrest Black mattress — and the pain disappeared again. Returning to my Puffy mattress brought the pain right back. The conclusion was clear: the mattress was too soft for my body type, particularly in the hips, and lacked the support I needed despite being marketed as ideal for side sleepers.

    I reached out to Puffy, hoping they might offer a solution. I wasn’t expecting a full refund, but I hoped for a credit toward a firmer model or any gesture of meaningful support. I shared the full context: months of medical treatment, travel-based testing, and clear evidence of harm. Despite all this, I was told I was past the 101-night trial period and the only thing they could offer was a mattress topper — which, frankly, undermines the entire point of purchasing a $4,000 mattress with built-in luxury layers.

    While the customer service tone was polite, the resolution was rigid and dismissive. I’m now stuck with a mattress I can’t sleep on and a physical issue it helped create. If you’re considering Puffy, I strongly urge you to be cautious — especially if your body type requires firmer hip support. And know that once the 101-night trial ends, Puffy’s policy leaves no room for flexibility, even when health is affected. For a brand positioned around care and comfort, that’s a painful disappointment.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Bryce,

    Thank you for taking the time to share your feedback.

    At Puffy, we’ve created our policies to ensure that we always put our customers first. We have a lifetime warranty which means that you can request a new or replacement mattress if you are having issues with the current product.

    Could you contact us at support@puffy.com? We’d like to learn more about your situation and possibly find a solution for you.

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Honesty & Transparency

    Reviewed July 17, 2025

    Heard great things about Puffy so decided to try it. When it arrived, turned out to be firmer than I expected from the online descriptions. Gave it a few weeks, but it just wasn't soft enough for me personally. Still giving 5 stars though! The mattress quality is solid - just better for people who like firmer beds. Their return process was super easy, no hassle at all. They picked it up and were really nice about it. Honestly think it's a great mattress, just not the right fit for my sleep style. Would definitely recommend if you prefer medium-firm. Can't beat the trial period - nothing to lose!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Dorian,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Verified purchase
    CoveragePunctuality & SpeedMaintenanceStaff

    Reviewed July 16, 2025

    Mattress was great for about 4 years. Product warranty will not allow you a replacement unless there is a visible 1.5” indentation. Unfortunately, the indentations are hardly visible due to the fabric they use for the outer covering but is 100% felt when you lay down and roll to the middle. I tried reaching out to see if they could do anything after purchasing the mattress less than 6 years ago but no luck. Kind of a bummer and won’t be buying another mattress from them. For context, I’m 175lb woman and it’s mostly just me who has slept in this bed the entire time so I think it’s odd to have broken down so fast. I bought and used their base and rotated it every few months as well.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Courtney,

    Thank you for taking the time to share your feedback. We’re sorry to hear that you aren’t having the best experience with us.

    At Puffy, we’ve created our policies to ensure that we always put our customers first.

    Could you contact us at support@puffy.com to let us know what went wrong so we can try to solve the problem? We’d like to learn more about your situation and possibly find a solution for you.

    Thanks,

    The Puffy Team

    CoveragePunctuality & Speed

    Reviewed July 15, 2025

    Mattress was delivered Saturday evening, and we unpacked it Sunday. With the California King, it's better for two people to lift, unwrap, and lay out. Ours is on a platform. There was no smell, and it was totally usable within two hours, although we waited till bed. It's complete luxury. And the two pillows we received are spectacular! I have no issues at this time. And time will tell. The cover is well made. The sides are a little soft, but I don't sit on the side of the bed. And it has handles! Is not a flipper, only rotate.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Lewis,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Staff

    Reviewed July 14, 2025

    VERY COMFORTABLE mattress, 100% recommended. If you want better quality sleep, get Puffy - you won't regret it. Been sleeping amazing since I got mine and my back pain is completely gone. The comfort and support are incredible. Hope this helps!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jane,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Customer Service

    Reviewed July 10, 2025

    Buying mattresses online can be really stressful since you can't test them first. Your initial impression may not be the same after sleeping on it for weeks. This is why Puffy's 101-night trial is SO important, and their customer service beats every other online company! I would highly recommend the company and the mattress to everyone...

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Elias,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Reviewed July 7, 2025

    Purchased a Puffy Lux twin mattress April of 2023. It seemed too soft to start with, but I thought I would get used to it. It seems to have been getting softer as time has passed. There is little or no back support. I wake in the morning with back and shoulder pain. Part of the problem is the softness goes so deep that it is a struggle to turn over or change positions. I have tried putting a mattress pad over it to prevent sinking into it but so far haven't found one that is stiff enough to make a difference. So now I'm sleeping on the $100 bed in a box mattress in the guest room and will order another one for my bed. I am not a big person, 5' 2" feet tall and 140 pounds.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Elsie,

    Thank you for taking the time to leave us a review. We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.

    It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

    Please contact us at support@puffy.com and we’ll have our team respond to you as soon as possible!

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Customer ServiceStaff

    Reviewed July 7, 2025

    The mattress I ordered was perfect for what I needed - great comfort and support. Really impressed with how smooth the whole process was from start to finish. When I had questions about delivery, the customer service team was super helpful and gave me clear instructions. They followed up to make sure everything arrived on time and even checked that I was satisfied with my purchase. Really appreciate the attention to detail from the whole team. Thanks to everyone who made this such a great experience!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jason,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    PriceRatesValue

    Reviewed June 30, 2025

    Very easy online ordering process with Puffy. Delivery was seamless and arrived exactly when they said it would. Unboxing was simple and the mattress expanded fully within a few hours. Mattresses are generally way overpriced but Puffy seems to be priced fairly for the quality you get. Been sleeping on it for about a month now and really happy with the comfort and support. The cooling feature works better than expected too. Good value for the money compared to other brands I researched.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Lilia,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffTransparency

    Reviewed June 20, 2025

    Had 5 months of terrible sleep on a bad mattress from another company. Finally got my refund and found Puffy online. Their customer service was amazing - actually called me to make sure I was getting the right firmness for my back issues. Got the Royal delivered super fast and they even threw in a free pillow. At 115 lbs the medium-firm is perfect for me. Actually sleeping through the night now after months of pain. Will definitely update once I've had it longer but so far loving it!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Anthony,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Staff

    Reviewed June 11, 2025

    If you are looking for a balanced comfort mattress, then Puffy (I have Queen model)- IS IT. It provides very good support for all kinds of sleepers who need proper spinal alignment without sacrificing comfort. In fact, the sleep experience hits that sweet spot between soft and firm. Even without adding a topper, the Puffy contours nicely to pressure points while maintaining support. The memory foam layers work together to give you that "just right" feeling - not too soft where you sink in, not too firm where you feel like you're on a rock.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Emic,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    BillingRatesFollow-Through

    Reviewed June 9, 2025

    I absolutely LOVE my Puffy mattress. I was waking up with severe sciatica every day to the point I could barely walk, but I didn't have the immediate funds to buy a new bed and didn't want to use a high interest credit card. I googled "best mattresses 2024" and Puffy came up with great ratings. I was able to order online and they had financing options that worked for me. It arrived on time as promised in a compact box and setup was simple - just me and my partner got it upstairs and unboxed. Within 3 days of sleeping on this bed, my sciatica disappeared and has not returned. No more stabbing pain, no more sleepless nights! Thank you SO much Puffy!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Zephyr,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServicePriceMaintenanceStaffHonesty & Transparency

    Reviewed June 6, 2025

    NEVER BUY PUFFY. BED FRAME DELIVERED DAMAGED, MATTRESS NOT DELIVERED & PUFFY DOESN'T KNOW ITS TRACKING NUMBER. Misleading AI emails stated order was shipped. Inaccurate since only part of the order was shipped they left out the mattress that costs a few thousand dollars. Customer Service gave a store credit that must be used in a specific way or the dollar amount is lost. So now I have to return some of my purchases to re-buy with store credit or I lose it.

    The inconvenience & tediousness of attempting to buy from puffy has been a nightmare. I’m a single middle aged woman with spine damage lugging around broken bed frame parts and have no bed to sleep on for the next week or so. I threw my old bed out right before delivery since Puffy doesn’t offer assistance with ild removal the way Helix does. Don't believe their 1-2 day shipping. It's a lie. I ordered in may & it's june 6 with no bed - no cloud. Will be sleeping on floor tonight. Customer Service claims Memorial Day holiday busyness screwed up my order. Completely unprofessional.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi there,

    We’re truly sorry to hear about your recent experience and want to sincerely apologize for the inconvenience and frustration this has caused.

    To ensure we’re addressing everything properly, please reach out to us directly at support@puffy.com, and include any additional photos or updates. We’ll prioritize and have a senior team member follow up with you directly.

    Thank you for your patience, and again, we’re very sorry for the trouble you’ve encountered.

    Thanks,

    The Puffy Team

    Staff

    Reviewed May 30, 2025

    Excellent King Size Mattress. I am a SATISFIED customer!! I love my Puffy mattress and can't believe how much better I'm sleeping. The quality is amazing and delivery was faster than expected. My back pain has improved so much since switching from my old spring mattress. Go and get one for yourself - you will sleep very well and wake up feeling refreshed every morning.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi there,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePrice

    Reviewed May 26, 2025

    The Puffy is the best mattress out there on the market. I suffered for almost 2 years on an overpriced store-bought brand. Then purchased the Puffy after hours of online research. Just like that my night sweats went away, my back stopped hurting every day and both my husband and I wake up feeling rested now. I can not say enough about the quality of the Puffy. I've had my mattress for over a year now and just ordered another one for our guest room. The whole online ordering process was so simple and delivery was hassle-free. You always want the safest and best mattress for the ones you love.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Nadia,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Staff

    Reviewed May 20, 2025

    Probably the most comfortable bed I've ever owned. Ordered my Puffy mattress on a Tuesday, it was delivered on Friday. I got a Split King with their adjustable base because my wife needs a higher sleep position than I do. That first evening when I tried it out, I was asleep in less than 15 minutes. My wife tried the zero gravity position and she said there was no pain in her lower back at all. The online ordering was straightforward and the delivery guys were professional. The Puffy conforms perfectly without that sinking feeling that made my old memory foam so hard to get out of. Best sleep we've had in years.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi there,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Staff

    Reviewed May 16, 2025

    If you are looking for a perfectly balanced mattress, then Puffy is it. It provides very good support for all kinds of sleepers who need proper back alignment with comfort. In fact, the sleep experience strikes that ideal middle ground - supportive where you need it but still plush enough for pressure points. Even without adding a topper, the Puffy contours nicely without that sinking feeling some memory foam mattresses have. My partner prefers softer and I like firmer, but somehow this works for both of us.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Aveline,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    PricePunctuality & SpeedRates

    Reviewed May 8, 2025

    This is my first review as I'm excited to share my mattress experience. Really enjoying my Puffy and the purchase process was smooth. The mattress is worth the price - it's made with natural materials and has an effective cooling system. Sleep quality has improved significantly since I got it. The online ordering was straightforward and delivery was prompt.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Alaric,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer Service

    Reviewed May 1, 2025

    We purchased for $3,224.00 2024. A little over one year and my husband and I both suffer back, shoulder, hip pain. I wrote to the customer service to be told buy our memory foam topper for $224.00. We owned a sleep number bed for over 12 years without body pain. We replaced with the Puffy 100 lb mattress of horror. After one year the mattress is causing distress in our body. What will happen to this mattress of horror within another year? The lifetime warranty is a joke, so don’t fall for the sham. We are so disappointed in this mattress and what after spending over $3,000,00 after one year, must spend another $3,000 on a sleep number bed? Puffy you are shameful! How many people were taken advantage of? Too many I think!!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Deb,

    Thank you for taking the time to leave us a review. We’re sorry to hear of your less-than-satisfactory experience with our customer service and hope you will accept our sincerest apologies.

    It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

    Please contact us at support@puffy.com and we’ll have our team respond to you as soon as possible!

    Thanks,

    The Puffy Team

    PriceRates

    Reviewed May 1, 2025

    Just hitting the 2-month mark with my Puffy and figured I'd share my thoughts! Arrived in a box that was surprisingly compact. No issues with delivery. Took maybe 30 minutes total to unpack and set up. The mattress itself is pretty comfortable - supportive but not brick-hard. No weird smell like some foam mattresses have. Been sleeping better and waking up with less stiffness. Price was fair for what you get. No complaints so far.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Elric,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServiceCoverageStaff

    Reviewed April 29, 2025

    Very comfortable sleep with good support. We have the cooling mattress cover and sheets. However, after 1 year, side of the King Double has become very hot. My wife sleep on my side on night and confirmed that the temperature difference is crazy. When I tried to file a warranty claim, I was told that it only covers the manufacturing, not how the mattress feels. It’s obvious that if there is such a temperature difference between the 2 mattresses purchased at the same time, that there is a material deterioration issue occurring with a component in the mattress. Very rude rep offered no solution and could do nothing other than read from his script.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi there,

    Thank you for taking the time to leave us a review. We’re sorry to hear of your less-than-satisfactory experience with our customer service and hope you will accept our sincerest apologies.

    It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

    Please contact us at support@puffy.com and we’ll have our team respond to you as soon as possible!

    Thanks,

    The Puffy Team

    Punctuality & Speed

    Reviewed April 22, 2025

    Didn't want to review too early but figured I should share my experience. Delivery was quick and unpacking wasn't too difficult though the box was no heavier than expected. Sleep quality improved after the first week - Used to wake up with shoulder pain but that's mostly gone now. Thank you!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Ariel,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed April 19, 2025

    We purchased a King "Original" Puffy mattress in 2019 and loved it. So when we decided to downsize to a queen this year (2025), I reached out to Puffy to order another original mattress. They no longer had mattresses called "original." So I chatted with their customer support, who assured me that "Cloud" is the same original mattress. I ordered it, and it arrived quickly and expanded quickly. Unfortunately, It smells like a cheap bed-in-the-box mattress (which we bought for our guest room last year), and it is firmer than the other Puffy mattress that we have. It's easy to feel the difference. We don't like it nearly as well. After adding a topper from Walmart, it is OK. Perhaps they changed their foam layers since 2019? Or maybe the manufacturing is not consistent? Not sure what the problem is, but my husband is sick, and I don't have the stamina to go through an exchange process. I'm sorry we bought it.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Susan,

    Thank you for taking the time to leave us a review. We’re sorry to hear of your less-than-satisfactory experience with our customer service and hope you will accept our sincerest apologies.

    It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

    Please contact us at support@puffy.com and we’ll have our team respond to you as soon as possible!

    Thanks,

    The Puffy Team

    Customer ServiceSales & MarketingPriceValueSales Tactics

    Reviewed April 11, 2025

    The best mattress after having 5 worst experiences from different brands. I don't know why people sell not natural made mattresses making back pain, this mattress is 100% with natural materials that actually support your spine. Been sleeping on my Puffy for 4 months and finally wake up without feeling like an 80-year-old. Thought online mattresses were a scam but this one's legit. Setup was easy even though I live alone. Worth every penny compared to those overpriced store brands that gave me nothing but backaches and sleepless nights. The cooling feature actually works too - no more night sweats! Customer service answered all my questions without the pushy sales talk.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Alaric,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePriceStaffValue

    Reviewed April 2, 2025

    3 months with my Puffy Claude now. First week was tough on my body, but after that, my back got so much better. Been dealing with back problems forever, plus my skin is really sensitive. Found Puffy after reading reviews, called them directly and their team helped find the right mattress for my needs. The Claude model works perfectly for someone with my issues. Worth every penny for actually sleeping well. Thanks to their team for the help.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Leo,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy Cloud Mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed March 21, 2025

    I can confirm I could finally buy a mattress I was looking for years - Wasted money, nerves and time. Ordered a new Puffy Queen mattress during their October sale which helped with the price. Shipping was fast - Got here in 4 days and setup wasn't a big deal. Best part is how my back feels now - Used to wake up stiff every morning but that's mostly gone. The cooling actually works too, not just marketing talk. Quality seems good after a month of use. Kind of wish I'd bought it sooner instead of suffering with my old mattress for so long.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Leif

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Sales & MarketingMaintenance

    Reviewed March 13, 2025

    This is the worst company to deal with regarding any defective mattress with a lifetime guarantee. I've sent 15 photos regards the imprint hole left in mattress. They keep asking for more photos. First with a level, then measure depth of permanent indentation, then the whole mattress. Now today take a photo with a broom handle. It's all smoke & mirrors. I am a secret shopper and I advise buyer beware. You do not want to deal with this company.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi there,

    Thank you for taking the time to leave us a review. We’re sorry to hear of your less-than-satisfactory experience with our customer service and hope you will accept our sincerest apologies.

    It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

    Please contact us at support@puffy.com and we’ll have our team respond to you as soon as possible!

    Thanks,

    The Puffy Team

    Sales & MarketingPunctuality & Speed

    Reviewed March 11, 2025

    Grabbed a Puffy Lux model during the Sale. Smart move - got 35% off plus free pillows with my queen size. Shipping was quick for a mattress (4 days). What I like most is how it supports my hips while side sleeping without feeling too firm. No weird chemical smell like other foam mattresses I've tried. Been using it for about three weeks and definitely sleeping better than on my old innerspring.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Emmy,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    StaffTransparency

    Reviewed Feb. 28, 2025

    Started looking at Puffy after seeing their sleep trial. Wanted something cooling since I'm a hot sleeper. Their hybrid mattress caught my eye - ordered in October and it's actually helping with my sleep. Like that there's no weird chemical smell and the support is good. Shipping updates were clear, delivery guys were on time. Pretty straightforward company to deal with.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi George,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePricePunctuality & SpeedStaffValue

    Reviewed Feb. 17, 2025

    Needed a new mattress for winter - ordered Puffy's Lux model. Quick delivery, good quality, works well for my back. Customer service was helpful picking the right size. Really like how it stays cool during sleep. Worth every penny so far.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Natali,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Sales & Marketing

    Reviewed Jan. 31, 2025

    This mattress works fine for me. Got the Lux model during their fall sale. Simple stuff - came in 4 days, set it up myself, started sleeping better. Good support without being too hard, doesn't make me overheat.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Anthony,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Reviewed Jan. 20, 2025

    10/10 mattress - really like their cooling technology and how it all works. Their pillow is great too. Takes a few days to get used to, but after that it works perfectly. Got mine during Black Friday, which was a great deal with the pillow included. Good overall experience - truly happy with this mattress.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Leo,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive rewards for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Punctuality & SpeedRefunds & PayoutsCommunication

    Reviewed Jan. 10, 2025

    Gotta give credit to Puffy for how they handle things. Ordering was easy and they kept me in the loop about delivery. First mattress I got was good quality but too soft for me - exchanged it for the Cloud model which works way better. The whole return process was painless - they picked up the old one and my refund came through super quick. No hassles or guilt trips about the exchange. Pretty rare to find a company that actually does what they promise.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Aislinn,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed Jan. 3, 2025

    I’m waiting for my money back. Had this Lux Puffy Mattress and it destroyed my arms and shoulders. I already suffer from back pain so this was not good. I’m a side sleeper and this bed is definitely not for side sleepers at all. You sink down in it. I need my refund so I can get another mattress.

    Thanks for your vote!
    Customer Service

    Reviewed Dec. 20, 2024

    Wanted to share my experience with Puffy after two months of use. Did a lot of research before buying since I needed something that wouldn't cause overheating like my old mattress. What stands out is the temperature control - I'm actually sleeping through the night without waking up sweaty. The support is just right, not too soft or firm. Customer service was upfront about everything, delivery on time, and setup was simple.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Brian,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    PriceStaffRates

    Reviewed Dec. 6, 2024

    After my nightmare with fiberglass mattresses, I was scared to buy any new bed. Found Puffy Lux and checked every detail about their materials. So relieved it's actually natural - no nasty chemicals or fiberglass. Their team was really patient answering all my worried questions about what's inside the mattress. Price was better than other natural options I found. Been sleeping on it for a few weeks and can finally relax knowing I made a safe choice. Plus, it's super comfortable - that's just a bonus at this point!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Liam,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 4, 2024

    These are the BEST PILLOWS on the market! They go especially well with my Puffy mattress & Sheets! I would recommend anyone to buy these pillows and mattresses. The sheets are also so soft, luxurious. Don’t hesitate to purchase any of the PUFFY products, they are amazing. I am a believer and I recommend all of PUFFY items to all of my friends and family, and they go get them and they’re never disappointed. They are the best company out there at this point.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Wanelle,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Dec. 3, 2024

    We have been sleeping on our new mattress for a month now and we love it so far. My husband doesn’t have back pain after waking up from this new bed. It has the perfect firmness level what we wanted and cooling surface is a bonus too because my husband doesn’t like to sleep hot. Knowing that it doesn’t have fiber glass also give me a peace of mind.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Lucy,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Staff

    Reviewed Dec. 2, 2024

    I did an intensive online search for a mattress that would best suit my needs so I decided to go with Puffy since they have a really good policy where you can try the mattress for like 100 days with literally no commitment. Let me tell you that I am loving my mattress since the first day I got it. Super comfy, it really transformed my sleeping experience, I no longer wake up tired or feeling that my body is sore because I exercised the night before. And the cooling feature on this mattress is luxury at its finest. The bed is able to stay cool throughout the night which really helps here in Florida.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Julio,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Nov. 26, 2024

    I highly recommend buying from this company for your bedding needs. Found Puffy.com online from searching for highest rated mattress topper. Purchased a Puffy deluxe mattress topper. Super fast shipping. Super plush, like sleeping on a cloud. Great mattress protector also. Excellent customer service. I would recommend purchasing from them.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Stephanie,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Nov. 25, 2024

    I have never slept on such a comfortable bed ever before. From the very first night, I have gotten the best sleep in ages. It has also done wonders for my low back, which bothered me most of the time. I now wake up, feeling wonderful and rested. I would highly recommend this mattress. I also bought the metal frame which was Easy to put together and is very well-made.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Pam,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServiceStaff

    Reviewed Nov. 22, 2024

    Ordering a mattress online at my age was easy, especially after speaking with their friendly customer service. Finally decided to change my mattress as I have chronic neck pain, and got their pillow too. I just love these products because every day they're getting more comfortable for my body. Can't believe the difference it's made for my neck tension. Thank you!!!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jimmy,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Nov. 19, 2024

    The mattress arrived in perfect condition and I was able to sleep on it the very first night! Shocking because after multiple back surgeries I had about given up on finding a comfortable mattress. I’ve been telling my family and friends to check it out! I’m now looking at a topper since I love the mattress and base so much.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Robin,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    StaffHonesty & Transparency

    Reviewed Nov. 8, 2024

    Getting this mattress up to my apartment was an adventure - that beat-up box was no joke. Had to beg my neighbor for help with the stairs. But honestly, setting it up was super easy once we got it upstairs. Just cut it open, let it poof up, and that was it. Took about a week to get used to, but now I'm sleeping better than ever. Even my cat won't leave it alone.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Oli,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    CoveragePriceStaffRatesValue

    Reviewed Oct. 31, 2024

    The Puffy Lux Mattress is a hybrid model that combines memory foam and pocketed coils. After testing it for a couple of weeks I found it to be quite comfortable. Comfort: The initial feel is plush yet supportive. I would rate the firmness at around 6 out of 10, making it suitable for a variety of sleeping positions. I experienced good pressure relief, especially when sleeping on my side.

    Support: The mattress provides excellent spinal alignment, which is crucial for preventing back pain. Temperature Regulation: I found that the mattress sleeps relatively cool, thanks to its breathable cover and gel-infused foam. Durability: The materials appear high-quality. Price Point: Priced competitively, the Puffy Lux Mattress offers good value for those looking for a hybrid option. Pros: Excellent comfort and support. Good pressure relief. Sleeps cool. Cons: Lacking edge support. Conclusion: Overall, I would recommend the Puffy Lux Mattress to side sleepers and those who prefer a medium-firm feel. It provides a balanced combination of comfort and support, making it a great choice for various sleep styles.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Rema,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Staff

    Reviewed Oct. 24, 2024

    Took a chance on a Puffy mattress and I'm pretty happy. Showed up on time, easy setup. First few nights were an adjustment - it's softer than I expected. But after a week, wow, what a difference. Sleeping deeper and waking up without the usual aches. My partner loves it too. The 101-night trial helped me feel better about buying online. So far, so good!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Sara,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Oct. 18, 2024

    We love our Puffy pillows! No neck pain. They are so so comfortable and soft but yet so supportive. I also noticed that I do not wake up sweating because these pillows are also breathable. Plus they come with a pillow protector. Whenever we need new pillows, we’re always going to buy the puffy pillow.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Arlene,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    CoveragePunctuality & Speed

    Reviewed Oct. 9, 2024

    Just moved and got a Puffy. Arrived in a compact box, which was perfect for navigating our narrow staircase. Setup was a breeze - just unbox, unroll, and wait. Took about 4 hours to fully expand. The quality is impressive - stitching looks solid, and the cover feels durable. Been sleeping on it for 2 weeks now, and it's definitely an upgrade from our old mattress. Firm enough for support but still cozy.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Michelle,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Sept. 24, 2024

    Love my Puffy topper. It has added so much comfort to an older mattress. It’s Extremely comfortable and very thick! It’s professionally covered in fabric to protect the interior. It’s Very well made! It arrived very fast! I definitely recommend it to anyone that is looking for a more comfortable bed… I Can’t be more pleased.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Joan,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer Service

    Reviewed Sept. 16, 2024

    I have purchased a few different Puffy products and so far have had a really great experience. Upon arrival it seems everything is good quality and has a silky soft material. If you are looking to try a new brand I would most certainly recommend giving puffy a try. They have top notch customer service and the ordering process including delivery was very smooth.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jeremy,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Punctuality & SpeedStaff

    Reviewed Sept. 9, 2024

    Five stars all the way: Took a chance on Puffy after reading reviews. Best decision ever. Mattress is just right - supportive but still cozy. Shipping was quick, unpacking was a breeze. Sleep quality has improved tons. When I had a question, their team was on it.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Megan,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Reviewed Aug. 9, 2024

    I've been using the Puffy mattress for a few months now. The mattress is comfortable and supports my back well. I used to wake up with back pain, but that's gone now. It's also great at keeping me cool during the night. Overall, I'm really happy with my purchase.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Mason,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    PriceStaffRates

    Reviewed July 29, 2024

    I sleep so well in these new pillow sheets. Gone are the days of waking up in a sweat or wondering how I will comfortably fall asleep. There are many opportunities to spend a lot of money on a bed sheet, but Puffy is a prime example of being at an acceptable price point for an amazing product!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Preston,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress and sheets.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServiceMaintenance

    Reviewed July 28, 2024

    We have the Puffy queen size mattress purchased in 2020. Both my wife and I are side sleepers and purchased the Puffy Lux mattress for that reason and after reading all those 5 star reviews (Don't be influenced by those reviews as we were). After only a short time of owning this mattress our hips and lower back are constantly hurting. We have to try to change positions throughout the night to get comfort from the pain. There is a lump in the center which causes either one of us to roll into each other when trying to adjust our position causing breaks in our sleep patterns. This should not happen from a so called quality mattress. Let the buyer beware. Now we are considering purchasing a different brand of mattress after only a couple of years..

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed July 26, 2024

    I cannot tell everyone how much I love this pillow. It is the perfect amount of soft and firm. It is nice and thick too so when I lay on my side, it is comfortable for my shoulder. Must have and I def will be getting more. It came very quickly with no issues. I also bought sheets to complete the perfect night's sleep.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Paula,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Staff

    Reviewed July 16, 2024

    I've had back pain for a while, so I was curious about trying the Puffy Royal mattress. After using it for a month, I'm pleased with the difference it's made. The multi-layer foam offers a good balance of support and comfort for my back. I appreciate the cooling technology - it helps me sleep more comfortably through the night. The edge support is solid, which makes getting in and out of bed easier. The quality and the lifetime warranty are reassuring. I wish I had discovered it earlier. Thanks to Puffy, I'm enjoying more restful sleep than I have in a long time.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Axton,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed July 13, 2024

    I recently purchased the Royal Hybrid Mattress and I absolutely love it. The mattress is incredibly comfortable and provides the perfect amount of support for a restful night's sleep. It contours to my body, relieving pressure points and ensuring that I wake up feeling refreshed and rejuvenated. Overall, I am extremely happy with my purchase and would highly recommend Puffy to anyone in search of a comfortable and supportive mattress.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Hannah,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Reviewed July 10, 2024

    Puffy's Lux mattress was my husband's best decision during our move to a new house. It's only been a couple of days, but I can already tell it's going to hold up well - it still feels like new. It's so much more comfortable for my body now. We're sleeping like babies as soon as our heads hit the pillow and waking up feeling truly rested for once. The whole unboxing and setup process was really easy too. Overall, we're extremely happy with our Puffy purchase.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Andrew,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Staff

    Reviewed June 11, 2024

    Puffy can't be trusted. A mattress was recommended to me by a Puffy agent after I specifically told her what kind of adjustable bed I had. The mattress broke down and they refuse to honor the warranty.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Richard,

    Thank you for taking the time to leave us a review. We’re sorry to hear of your less-than-satisfactory experience with our customer service and hope you will accept our sincerest apologies.

    It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

    Please contact us at support@puffy.com and we’ll have our team respond to you as soon as possible!

    Thanks,

    The Puffy Team

    Verified purchase
    CoverageMaintenance

    Reviewed June 11, 2024

    We've been sleeping on our Deluxe Puffy Topper - Firm for a week, and WOW, what a difference. We have a mattress we always liked, but it's getting old. Instead of going to the expense of replacing it, we decided to research toppers. Puffy Brand came highly recommended with great reviews everywhere we looked. They were right! If and when we decide to replace the whole bed, it'll be a PUFFY for sure!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Tracy,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Reviewed June 10, 2024

    No kidding, our old mattress was a nightmare, so we finally pulled the trigger on a Puffy. Best decision ever. This mattress is like sleeping on a cloud but without the whole falling-through-the-sky thing. We're getting some decent shut-eye now and waking up without feeling like we've been hit by a truck. Unboxing and setting it up was a total snap. Not the cheapest mattress out there, but seriously, a good night's sleep is priceless. We're Puffy converts, through and through.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Emily,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Staff

    Reviewed June 7, 2024

    I bought the Puffy almost a year ago and I absolutely love it! I have had back problems before buying the puffy and I no longer get the morning backaches. I now sleep through the night and wake up feeling well-rested. It is soft, well-made, and so comfortable! I now understand the "sleeping on a cloud" saying. Highly recommend!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jeanne,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    PriceHonesty & Transparency

    Reviewed May 10, 2024

    Real talk: We decided to go with a Puffy mattress and we're loving it. It's got just the right amount of softness and support, so we're sleeping through the night and waking up feeling refreshed. Honestly, getting it set up was a breeze. We believe investing in good sleep is always worth it, and our Puffy mattress delivers just that.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi there,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 26, 2024

    Quality is amazing. Shipping was fast and easy. Super soft and my back doesn't hurt anymore. Packaging was perfect and the bed expanded fast and was ready to use in no time. I would recommended Puffy to friends and family. Best thing we have bought in a long time. I'm thinking about buying another one for the guest bedroom. Thanks Puffy!!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Zachery,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 22, 2024

    The Puffy mattress is truly one of a kind! We have been having back pain for a quite a while. We gave the puffy mattress a try and have woke up with little to NO back pain and it’s only been a month!! This mattress is unlike any other! If you have been waiting to try this, give it a try! You will not regret it.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Emmi,

    Thank you so much for sharing your experience with us!

    We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day.

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 17, 2024

    The ordering process was super simple and delivery was speedy. The package was delivered with care and my husband and I have had the best sleep! We have purchased other mattresses over the past 20 years and this one is definitely the winner! We highly recommend this mattress! Stop shopping and purchase this now!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jolie,

    Thank you so much for sharing your experience with us!

    We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day.

    Thanks,

    The Puffy Team

    Reviewed April 12, 2024

    I stumbled upon a Puffy mattress near me and decided to give it a try, and I'm glad I did. It strikes the perfect balance of comfort and support, ensuring my back feels just right throughout the night. Since making the switch, I've been sleeping soundly, no more restless tossing and turning. Another bonus is how it manages to stay cool, a stark contrast to my previous heat-trapping mattress. Finding such a match so conveniently located was unexpected, but I'm truly happy with my discovery.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Tom,

    Thank you so much for sharing your experience with us!

    We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day.

    Thanks,

    The Puffy Team

    Verified purchase
    CoverageStaff

    Reviewed April 8, 2024

    What an amazing mattress. I work for the brand with a heavenly bed BUT bought the Puffy mattress on my niece’s recommendation. It is FABULOUS!!! It’s literally like a cloud and I have gotten the best sleep that I’ve ever had. Everyone needs this mattress And the mattress cover and sheets are phenomenal. Thank you!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Teresa,

    Thank you so much for sharing your experience with us!

    We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day.

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed April 7, 2024

    I had an extremely easy time ordering my mattress and the free pillows and bedsheets were a great addition to my new bed set. The first week of sleep after ordering my mattress I noticed that I constantly slept through the night with no tossing or turning. Highly recommend this bed.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jackson,

    We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed March 29, 2024

    Puffy incentivizes you to leave a review, but doesn't make it clear that they will only incentivize you once. Other than that, its bed and materials are not bad. No regrets here. The bed functions well, is soft, supportive. The springs so far do well, and its support on the sides are noticeably better than most competitors.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Garrick,

    We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed March 24, 2024

    From the moment I laid down on this mattress, I knew it was something special. The comfort level is unmatched, providing just the right amount of support while cradling every curve of my body. As a side sleeper, finding a mattress that properly aligns my spine and relieves pressure points has always been a challenge, but the Puffy Luxurious Mattress checked all the boxes.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Zahir,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Staff

    Reviewed March 17, 2024

    I received my Puffy lux a few weeks ago. The puffy is a great mattress! Am loving the sheets that came with it, too! I have been struggling with back pain and the puffy has helped a lot! If you are unsure whether to buy this mattress or not, I recommend you give it a try!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Miriam,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    PriceRates

    Reviewed March 15, 2024

    We have been enjoying our twin Puffy bed set for two weeks now. It is incredible! We feel rested and sleep comfortably every night. It’s well worth the price, considering all you get. We cannot recommend this bed enough!!! Our son and his wife purchased them first and recommended them to us. We are all so incredibly pleased.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Randy,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Reviewed March 12, 2024

    This mattress is definitely what I was looking for, and YES, my recommendation is go for Puffy Lux, which turned out to be a great choice: It's softer than my old mattress, yet provides ample support. I've been waking up less in the night and feel more refreshed in the morning. The setup process was also pretty straightforward. Overall, I'm really satisfied with this purchase.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Max,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed March 11, 2024

    This is the second Puffy mattress I have. First was all foam and very comfortable and great quality. So I was happy to return to puffy for my next mattress. This time went for the hybrid mattress, and since setting up have had great sleep and back feels great! Would definitely recommend.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jen,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & Speed

    Reviewed March 8, 2024

    Love this topper! Gonna buy 3 more for the other beds! Highly recommend. The difference in sleep with and without is life changing! We are also thinking about moving up to the mattress next and giving that a try! With me being a side sleeper their product is top notch and can’t wait to continue buying more.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Colton,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses topper.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Ease of Use

    Reviewed Feb. 23, 2024

    Since day 1 the experience of the Puffy hybrid mattress set and the adjustable base is great. The remote control is easy to used. Upgrade from a traditional set to this new memory and sprint hybrid mattress. Recommended for any sleep position. I compare with other brands and the sleep trial nights and the lifetime warranty is better than the rest.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Rafael,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 21, 2024

    Our new Puffy Royal is beyond comfortable. I just love it. Also, when we had a small snag in shipping Puffy was EXTREMELY helpful and communicative. I so appreciate them helping me so quickly and keeping me so informed of status. I would highly recommend Puffy to any friend or colleagues.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Johanna,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 21, 2024

    My experience with Puffy has been nothing short of incredible! I have been treated very well and made to feel valued and appreciated both before I even made a purchase as well as after I purchased a mattress. The Customer Service has been very quick to reply to questions and always professional! I have dealt with a lot of bad customer service from other companies but with Puffy, I don’t have to worry about that! I am definitely a customer for life for all bedding and mattress needs now. Thank you Puffy!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Travis

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Timeliness

    Reviewed Feb. 12, 2024

    Took a shot with the Puffy Cloud mattress and it's been solid for both me and my partner. It's plush, yet we're not sinking in too much, and that's been key for our sleep. We've noticed we're not up as much at night and feel sharper the next day. Unboxing and getting it ready was a snap. Overall, it's been a worthwhile investment!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi there,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Feb. 10, 2024

    This Puffy mattress is absolutely beautiful. I have a very hard time with mattresses and pillows. I love them both and will be ordering this product again. The accessories; sheets etc, are just as beautiful. Thank you puffy for making quality goods at this time in our lives and I look forward to doing business for a very long time. Linda

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Linda,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Staff

    Reviewed Feb. 9, 2024

    I purchased my Puffy on December 23rd, 2023 - I am in LOVE with this mattress!!! It is so soft, yet responsive and supportive, and it feels like you are floating on a cloud. This is the bed you dream about - it's not too soft, not too firm, and it's almost like the bed is constantly giving you a gentle hug. I slept so good on the Puffy Lux Hybrid when I tried it at my brother's home that I immediately knew I needed one, and I subsequently ordered the Puffy Lux Hybrid!!! Sleep doesn't get better than this!!! Thank you!!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Anthony,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 6, 2024

    I was waiting for my Puffy Lux mattress to arrive and I called the company after a week to find out when I could expect it. A nice man on the phone asked for my order number to which I replied that I did not receive it. He found the order number and sent the email to me. Then informed me that the Puffy Lux mattress was on back order and the email that I previously received for a complimentary upgrade could still be forwarded to take advantage of the upgrade even though the response date had passed. He then went ahead and sent my confirmation and I received the Puffy Royal mattress shortly after that. The mattress is amazing and I received great service to boot!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Melanie,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Feb. 1, 2024

    I placed my order during the holidays endless shop to see that it came earlier than expected. Once I received the mattress and opened it up and watched it expand on my foundation I was shocked to see the quality it was better than some traditional mattresses. The first night of sleep on it I slept like a rock. The best sleep I had in over 2 years. If you want a luxury feel mattress made in the USA and exceptional craftsmanship then you want to order it this mattress. And with the lifetime warranty as an added bonus it cannot be beat.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Angela,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed Jan. 30, 2024

    Buying a mattress is an important decision that will impact your life on a daily basis. I like to test out my mattresses before buying them, because I have a chronic pain disorder, which affects my back and muscles. Mattress comfort is a personal thing and our bodies are all so different. Because of my chronic pain, I’m sadly a tough customer to accommodate. I traveled an hour and a half to find a showroom that had ALL the Puffy Mattresses to compare. The Puffy Cloud had a nice feel to it. I felt most comfortable on my back, and it was fine on my side for a while. I thought the experience would have been even better with a pillow topper. The Puffy Cloud is a great choice for a guest room. The Puffy Lux was an Upgrade from the Cloud. It had the right amount of firmness for sleeping on my side and back for long periods of time.

    The Puffy Royal was by far the softest mattress. It felt like I was sinking into a huge piece of dough, and I was most comfortable on my back. My whole family loved this one the most, but it’s not a great choice for my chronic pain. The Puffy Diamond, renamed the Monarch, was by far the best feeling ever for my condition. It has the most layers and it was my very favorite in the entire showroom. It sleeps comfortably with the support my back needs. I was comfortable in all positions- on my stomach, side and back, yet there was still that desirable sink-in feeling my family raved about with the Royal. The price was actually better than a few comparable mattress, in other brands, but still outside my price range. The Monarch was honestly the best mattress I’d tried, and I was testing beds for over two hours. Puffy is an amazing company that makes a quality product, with customer service to match. I received answers within 12 hours, even on the holiday.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Amy,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Jan. 24, 2024

    The mattress is great for my kid room. It comes with pillows, protector and sheets. My kid loves it. It is medium firm and so comfortable and in a good shape. No smell when it comes. I will buy another one for sure. Highly recommended! Cloud design is cute.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Sarena,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Staff

    Reviewed Jan. 19, 2024

    We've been needing a new mattress, so we tried the Puffy topper and did not expect as good as a results as we have gotten! I have had a good night sleep for the past 2 weeks that we have had this topper. I'm a side sleeper and used to wake up with a sore body, but the memory foam of this topper has really helped my sleeping habits. Thank you Puffy!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Rosie,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress topper.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    CoverageStaff

    Reviewed Jan. 16, 2024

    Purchased this mattress to replace my fairly new Nectar mattress which was causing back issues. Did some research and decided that Puffy Lux was going help my sleeping life better. The first night I knew I purchased a home run! Best investment in a mattress in the last 20 years.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Raymond,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 12, 2024

    Was skeptical about Puffy's customer service, but pleasantly surprised! The response time was incredibly fast, and their team was not only knowledgeable but also really empathetic to my needs. The mattress itself is a dream come true – it's so comfortable and supportive, exactly what I was looking for. What really stands out to me is the quality of their team – it's clear that they care about their customers, making the whole experience with Puffy truly remarkable.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Isa,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Coverage

    Reviewed Jan. 11, 2024

    We purchased a queen size mattress to replace a standard mattress in the guest room. My wife slept on it a few nights and she said her back felt better than it had for years. We were so impressed with the quality of it that we purchased a Cal king for the master bedroom. We both love it as well as our two labs.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Robert,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Sales & Marketing

    Reviewed Jan. 7, 2024

    Prior to purchase I had been suffering with lower Back Pain for several months. I knew it was our mattress and at 20 years old needed to be replaced. Saw an ad from Puffy and took the "chance." Have only been using the mattress for 10 days, but after the second day, not only did the pain go away completely but I've had some of the most restful sleep I've had in years! Love it!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Alan,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Jan. 6, 2024

    I haven't slept this well in my bed for numerous decades, I am a recipient of lower back surgery many years ago and soon headed for double shoulder replacement procedures. Since my new Puffy queen royal hybrid has been in the picture, I now sleep for sometime two to three hours without episodes of joint pain constantly interrupting. I was generously granted a free upgrade to the "royal queen" option, for which I am forever grateful. No doubt in my mind that Puffy was the best brand of choice.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Brian,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Jan. 4, 2024

    Our mattress is the best mattress we ever purchased! It’s so comfy! And I know will last a long time of how good the quality is. It’s very thick and gives so much comfort to our sleeping ability! We also ordered a large Puffy dog bed and our dog loves it. It’s very easy to wash and put back together! I highly recommend puffy! The sheets are awesome as well. I love puffy so much I’m addicted to all your products

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Brooke,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 3, 2024

    I think Puffy Lux lives up to its name as a luxury mattress. It’s incredibly well crafted and delivers sleeping comfort for every hardworking person. I got the plush and it’s the best soft bed I’ve had. If you’re not used to plush beds but you’d like to try it, sinking in when you sit on the sides might take a little getting used to but your body will love the night's sleep. It expands out of the box really quickly which was a first for me and it’s ready to sleep on in just over 3 hours.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Francisca,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 25, 2023

    This is the best pillow I have ever used. My son encouraged me to buy the pillow because of neck issues. I bought the pillow and it was terrific. My wife used it and then took it and said I needed to buy a second pillow. The delivery was fast and accurate.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Chuck,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 24, 2023

    We absolutely love our new mattress, it’s the best night's sleep we’ve had ever. The bamboo sheets are amazing, so comfortable. Customer service is outstanding, in my opinion it’s the benchmark other companies should follow. I really can’t say enough good things about their products and customer service we received! I definitely will recommend Puffy to all my friends and family. AAA+.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi John,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Staff

    Reviewed Dec. 18, 2023

    The pillow arrived ready to use. Not compressed! It is supportive and helps keep you from tossing and turning which results in better sleep. I have already recommended it to some friends and co workers. I already have the puffy king size hybrid mattress and this pillow is the perfect match for it. Thanks for a great product.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi William,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServiceStaff

    Reviewed Dec. 13, 2023

    I have to admit, when I ordered my Puffy mattress, I wasn't holding out much hope for their customer service – expecting the usual corporate rigmarole. However, I was pleasantly surprised. The Puffy team was incredibly responsive, knowledgeable, and genuinely caring about my needs. As for the mattress, it's excellent – comfortable, supportive, and exactly what I was looking for. But the standout experience was how Puffy's team managed everything. Standout experience!!! Thanks Puffy.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Hannah,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Dec. 11, 2023

    When I ordered our Puffy Mattress, we also received two king size pillows and a set of king size sheets! All I can say is the pillows are awesome and the sheets are a delight to sleep on. Smooth and silky. The mattress is made of great quality products and sleeps well. Thanks Puffy!!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Van,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Dec. 11, 2023

    My wife is a side sleeper. She loves the firmness of the Puffy Pillow as the contour wraps and supports her neck. When she switches or rolls over to her opposite side, the contour and the fill of the pillow continues to support her neck without adjustments or re-fluffing the pillow. The Pillow is an nice addition to the Puffy Lux Hybrid Mattress and enables a much improved Sleep experience.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Gary,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 10, 2023

    Ordered three weeks ago statement from puffy delivered by end of week shipping info in 24-48 hrs and each week thereafter the exact same statement. Still waiting for shipping information. Talked to at least four customer representatives. I have since ordered and received a mattress from a competitor and have been sleeping on it for more than a week. Still no shipping information.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi David,

    Thank you for taking the time to leave us a review. We’re sorry to hear of your less-than-satisfactory experience with our customer service and hope you will accept our sincerest apologies.

    It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

    Please contact us at support@puffy.com and we’ll have our team respond to you as soon as possible!

    Thanks,

    The Puffy Team

    Verified purchase
    Staff

    Reviewed Dec. 2, 2023

    This are the most comfortable memory foam pillows we own. Not too firm like some other brands. The bamboo sheets are super comfortable also. We will definitely get more. The delivery process was also seamless. Everything showed up sooner than expected in excellent condition. Highly recommend Puffy over the other mail brands.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Linnea,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 29, 2023

    I had a very good experience with puffy customer service and their products. The sheets and mattress are of incredible quality. I love their pillows, makes me feel like I’m in a hotel every single day! Would highly recommend their products. You won’t get better than Puffy! Their sheets are amazing! Would definitely purchase again.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Laura,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePunctuality & SpeedStaffResolutionHonesty & Transparency

    Reviewed Nov. 29, 2023

    Okay, so I had to reach out to Puffy's customer support last week – honestly was expecting the usual runaround. But, wow, was I wrong. They got back to me super fast, understood exactly what I needed, and sorted it out without any hassle. It's like they actually get how to treat customers right. And hey, the mattress? Solid. But it's the people behind it that made me write this review. They didn’t just sell me a mattress; they made sure I was happy with it after. That kind of follow-up is rare. Puffy's not just talk – they really deliver on the service front.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Clark,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 22, 2023

    Bed is super strong! All steel construction, this frame is no joke. By far the strongest bed frame you can buy on the market. We have gone through a bunch of the bigger brand name frames and been disappointed time and time again but cheap parts at important resistance points. This is NOT that

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Dennis,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy bed frame.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 21, 2023

    We ordered the Puffy Royal and the shipping was incredibly quick - 4 days from order to front door. Everything was as it should be. Took about 20-30 minutes for the mattress to expand to full size and we were able to sleep on it the same night. Very comfortable mattress and we are already seeing improvements with our sleep quality.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Shari,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    CoverageStaff

    Reviewed Nov. 17, 2023

    We got our Puffy Mattress & Bedding 2 evenings ago. As an "older person" with lots of body aches I was looking forward to how this could help. We have had the Sleep Number bed for 20+ years...really loved it for a bit but then...didn't seem to meet my needs as I aged. Went with Puffy after reading the reviews. First night's sleep...just fantastic. It is so very comfortable. It is very supportive while being soft & welcoming from head to toe. We got the Luxe & I would highly recommend. I probably am writing this too soon after only 1 night's sleep but I am just so happy with my Puffy!

    Oh & don't let me forget to mention the bamboo sheets.. My goodness I had never considered buying these but after 1 night I doubt I will ever buy any other sheet. They are so very comfortable.. Can't say enough. I would love to have some more in colors... You may want to consider. The mattress cover also of very good quality. Everything very upscale & impressive. Oh & another great feature... We have had sleep Number bed for 20 years. We tossed the mattress but used the frame. The new Puffy works well with the rise & lower of the frame, also the massage feature. Win Win!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Gail,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Nov. 15, 2023

    From the moment I reached out to Puffy, their customer service team was remarkable - quick, attentive, and incredibly helpful. Their website was an effortless experience to use, with its user-friendly design and clear information. Beyond the ease of browsing, what really stood out was the exceptional quality of their mattresses. Puffy's dedication to offering top-notch products that perfectly balance comfort and support is clear. Their commitment to guiding customers seamlessly from selection to purchase, coupled with their high-value products, truly sets them apart in the industry.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi D,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Staff

    Reviewed Nov. 11, 2023

    At first I was not sure if I would like the dog bed that I ordered since I was unable to touch it and see it in person. I felt better knowing Puffy had a return policy, so I took the plunge. I am so happy that I did! I received the dog bed in record time and the QUALITY was so high along with easy set up and assembly. My dog sleeps ALL NIGHT and appears very comfortable and happy with his new bed! If you are on the fence about this product, don't be! It's amazing!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Colleen,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Nov. 8, 2023

    Just purchased my 2nd Puffy bed. The first was a queen size lux mattress with the foundation frame. We put that in our guest room and got a split king lux with smart adjustable frame. We LOVE your products, so we are very happy to be able to share them with overnight guests as well. The mattresses are truly like sleeping on a cloud. We also have the sheets, which are very high quality - smooth and cool! And the pillows are so comfortable! Highly recommended for comfort and value!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Melanie,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Coverage

    Reviewed Nov. 6, 2023

    Great quality and very comfortable. Delivered on time. Would recommend this company. My guests have loved sleeping in our guest room and stated they love all of the sheets, all of the pillows and the Puffy mattress pad cover.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Maryann,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Nov. 4, 2023

    I could never get the right pillow. I had neck pain constantly. I tried so many types and sizes. When we ordered our Puffy mattress for our home in Florida it came with two pillows! No more neck pain. Just the right size and firmness. When I travel it goes with me!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Christine,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Nov. 2, 2023

    The shipping was fast. We have been sleeping on the Puffy bed and pillows for more than a week now and absolutely love our restful sleep. We ordered the medium firm mattress. It provides support without pressure points and allows our bodies to move about without getting stuck in the mattress. The bed and the sheets are cooling and silky feeling. I have stopped sweating in the bed. The mattress is easy to move and set up. The pillows are heavy and seem thick. I was not sure I would like them, however proved to be our best pillows ever. Beautiful support for our necks. No more stiff necks. Thank you Puffy for such great quality for reasonable price. We feel like we sleep in luxury.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Brian,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePunctuality & Speed

    Reviewed Oct. 31, 2023

    The mattress seamlessly blends firm support with a plush feel, ensuring each night is a restorative experience. The customer service was prompt and personable, reflecting Puffy's commitment to its patrons. Delving into the details, the mattress's craftsmanship and quality stand out, making it clear that this isn't just another mattress, but a genuine investment in better sleep. Thanks Puffy!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Leo,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Oct. 27, 2023

    You can’t beat Puffy pillows! Supportive but not too firm. I also like how it stays cool and I don’t have to flip it for comfort. My first Puffy pillow came with my mattress (which I love!). After my very first night of sleep I decided that I will always have Puffy pillows and my family feels the same way. Thanks Puffy!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Robert,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Oct. 20, 2023

    Online ordering was very easy, the comfort in the pillow top and in the pillows are amazingly soft. The pillow top is perfect for side or back sleepers. We even have a beautiful king size white comforter. We are hooked on Puffy and won’t go anywhere else, we even have our friends and family using Puffy.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Cheryl,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePunctuality & SpeedRates

    Reviewed Oct. 17, 2023

    From the moment I unboxed the Puffy Royal mattress, I knew I was in for a treat. Its design and comfort level surpassed even my previous mattress brand. With Puffy, not only did I get a quality mattress but also experienced first-rate customer service. They were prompt, attentive, and made the purchasing journey easy. Along with the mattress, the bonus pillows and sheets added a touch of luxury. Puffy truly stands out in delivering comfort and service.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Bernardo,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Coverage

    Reviewed Oct. 16, 2023

    I have purchased the Puffy Pillow and I love it. It has the same memory foam as the mattress and a soft cover. I like that you can unzip the pillow to either remove or as more foam depending on the need. The cover is also washable which is a big plus. I will definitely get these pillows again. Thank you Puffy.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Ken,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 3, 2023

    In a world where customer service often disappoints, Puffy distinctly stands out, seamlessly uniting quality products with exceptional service. Facing a delivery issue with my Puffy Cloud mattress, I was met with Puffy's hearteningly quick and genuine response, which wasn’t just a resolution but a warm, reassuring interaction that spoke volumes about their true commitment to customers. Puffy didn't just address an issue; they delivered comfort, understanding, and an unspoken promise of consistent reliability. A serene sleep now comes not only from their mattresses but also from their unwavering customer-first approach. Thank you, Puffy, for being a rare, customer-centered gem in the market!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Bella,

    We're so glad you're enjoying your new Puffy mattress, thank you so much for sharing your experience with us!

    We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day.

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Oct. 2, 2023

    We have been sleeping on our new Puffy Lux mattress for about a month now. We love it so much! It is luxurious comfort and we are noticing better sleep, and waking up much more rested! The accessories (pillows and sheets) are also wonderful quality! Best sheets ever!! We highly recommend the Puffy Lux!!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Kelly,

    We're so glad you're enjoying your new Puffy mattress, thank you so much for sharing your experience with us!

    We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day.

    Thanks,

    The Puffy Team

    Verified purchase
    Price

    Reviewed Sept. 29, 2023

    Since purchasing our Puffy mattress, every night is a good night of restful comfortable sleep, and best of all-no back pain that we previously had! The sheet set and pillows are well worth it as well. The delivery time was exceptional. Very impressed with the quality of all Puffy products we’ve tried. I don’t have a single complaint for Puffy.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Shonna,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed Sept. 26, 2023

    It's rare that I would offer a review on a number of items I have purchased over the years, however my recent purchase of Puffy's Hybrid Lux mattress is deserving of a most favorable review. From the initial call to Puffy's superb customer service upon placing my order to the speedy delivery, set-up, products (awesome pillows, mattress cover, and oh...the spectacular mattress), everything deserves a 5 star review!!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Lenny,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & SpeedTimeliness

    Reviewed Sept. 26, 2023

    My sister purchased a Puffy mattress and told me about it and said I should check it out. I went online, picked out the puffy mattress I wanted. I ordered it which was quick and easy. I received it at the front door within days with free delivery. I’ve never had a mattress like this before and wasn’t sure if I’d like it or not. It’s a very comfortable bed to sleep on.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Lisa,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattress.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 25, 2023

    We love our bed frame and sheets! The sheets are buttery soft and feel like a hotel. The color of the polar grey sheets glistens and feels cool to the touch. The frame is a pretty color and very sturdy, we bought the frame specifically for a noise free bedroom. The shipping was hassle free and quick. We are appreciative of this brand and will continue buying!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Pedro,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy products.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Sept. 24, 2023

    I recently purchased a lux hybrid mattress, and I must say, it has completely transformed my sleep experience. From the moment I lay down, it feels like I'm floating on a cloud, enveloped in a cocoon of pure comfort. This mattress has truly exceeded my expectations in terms of comfort and support. One of the standout features of this mattress is its exceptional level of plushness. The moment I sink into its luxurious layers, I can feel the stress of the day melting away. The mattress gently cradles my body, providing the perfect balance between softness and support. It contours to my shape, ensuring that every inch of my body is properly supported, allowing me to wake up feeling refreshed and rejuvenated.

    The materials used in this mattress are of the highest quality, evident in its construction. The top layer is incredibly soft and breathable, allowing for optimal airflow and temperature regulation throughout the night. No more waking up in a sweat or feeling too hot during the summer months. It truly feels like a personalized climate-controlled oasis. So if you're in search of a mattress that offers unparalleled comfort and feels like laying on a cloud, look no further. This mattress has truly transformed my sleep experience, providing the perfect balance of softness and support. Its luxurious feel, breathability, and motion isolation make it a standout choice. Say goodbye to restless nights and hello to a heavenly slumber.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Samantha,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Sept. 23, 2023

    We received 2 puffy pillows when we ordered our lux hybrid mattress. I have been having a hard time finding a good pillow. This pillow is WONDERFUL! I'm a side sleeper, and it fills in the gap for neck support. I love it! It's very comfortable! I would highly recommend this pillow to anyone. I'm very happy with the pillow and the mattress. They are both heavenly! So glad we went with Puffy. Thank you so much!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Nancy,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 22, 2023

    My Puffy Lux is perfect and I have lower back issues. Ordering and response from Puffy was great! Extremely fast shipping too. The pillows are great and I'm in love with the sheets! Thank you so much! I would definitely recommend Puffy! I'm a sidesleeper and it's perfect! Better than my Serta!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Mary,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 19, 2023

    I'm absolutely thrilled with my Puffy Cloud mattress. It's been a sleep quality enhancer for me. I was in need of a plush mattress that also offered excellent back support, and the Puffy Cloud has exceeded all my expectations. The construction of the Cloud mattress, with its combination of foam and pocketed coils, is fantastic. Whether I'm on my back or side, it's incredibly comfortable. It truly feels like I'm sleeping on a cloud.

    What really stands out is the exceptional customer service from Puffy. They were highly responsive and even arranged for the removal of my old mattress. Plus, the free bundle that came with my Cloud mattress – pillows, sheets, and a mattress protector – is top-notch. The Puffy pillows are incredibly comfortable, and the bamboo sheets are a luxurious touch. The mattress arrived promptly, just about a week from the date of my order. Thanks to Puffy, I now enjoy an excellent night's sleep, and I wake up feeling refreshed every morning. The Puffy Cloud mattress has been a sleep quality enhancer for me, and I couldn't be happier with my purchase.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi James,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 16, 2023

    My puffy pillow has been nothing short of absolutely amazing. It does not make me toss and turn all night. It does not make me feel overheated. It supports my neck and shoulders and leaves me waking up feeling very rested. I would definitely recommend this pillow to anyone who is in the market for an affordable yet very reliable. Hello back can assure them a restful night sleep

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Carly,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 16, 2023

    This mattress is great, if you are looking for a soft squishy mattress I recommend this one. I purchased the Royal and so far I love everything about it. The pillows are amazing also. The sheets are super soft, I did not put them on because they were shipped separately and come in a day later than the mattress.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Donna,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Coverage

    Reviewed Sept. 14, 2023

    The most comfortable sheets we've ever slept in. They cover our Puffy mattress and our Puffy Mattress Pad with ease. The sheets also wash extremely well. Just follow the instructions and the sheets come out just as pleasant as when they first arrived. We are very happy with our purchase. We ended up researching for quite a long time to find out which mattress and sheets we should look into. Puffy was highly recommended by MANY sources. Plus, the warranty was an extra bonus. That added an extra security for us in our purchase.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Michelle,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    PriceStaffValue

    Reviewed Sept. 10, 2023

    This is my third mattress that we have purchased from PUFFY. Now the whole family is enjoying amazing comfort and sleep. The mattress, sheets and pillows make for a really enjoyable nighttime experience! If you're in the fence just do it, you won’t regret it! I did a lot of research before hand and glad I made this decision. Worth the money. Quality is amazing.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Chelsie,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 10, 2023

    I love their pillows. Other pills become too hard after a while and bother my head but theirs is some much more comfortable. When we ordered our bed, shipping was really fast. The sheets are super comfortable and soft. Overall I am very happy with my experience with Puffy, and so far would recommend them. The one downside is you cannot try the mattress before you buy because there is no store but the 100 night sleep trial was very nice that you don't get from furniture stores. But if you had to send the mattress back, it could be a pain getting it back in the box, not sure how you would do that.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Lance,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Sept. 9, 2023

    I have had an extremely pleasant experience with Puffy. Their customer support has been great and the mattress is extremely comfortable (Puffy Cloud), despite being their cheapest option. I also got the rug and sheets, both of which were great! I definitely recommend the Puffy Cloud as well as the company Puffy as a whole!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Michael,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Sept. 8, 2023

    I recently purchased a Puffy mattress. The mattress was accompanied by 2 Puffy pillows and a set of bamboo sheets. The mattress was easy to setup. The mattress and pillows are so comfortable. The sheets are soft and silky. I would highly recommend any Puffy product. I will be purchasing another mattress for my guest room.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Char,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Verified purchase
    Coverage

    Reviewed Sept. 8, 2023

    I absolutely love my new mattress. I replaced my all foam mattress that was over 10 yrs old. I really feel the difference in the Puffy mattress. It is very plush and I’ve been sleeping better and waking up without aches or pain. This has been a very good experience for me for buying a mattress online. I felt confident because of the warranty that you offer and the great reviews your previous customers have left.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Linda,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer Service

    Reviewed Sept. 8, 2023

    I had a weightless Tempur-Pedic that I replaced with this mattress. It is just as comfortable and I love it! I am very impressed with the customer service and the fact it is made in the USA. I also received pillows, sheets and a mattress protector that I am very pleased with. I would highly recommend Puffy products.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Selma,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Sept. 7, 2023

    I am so happy with the comfort of my mattress. The set up was easy. I also purchased the adjustable base for my master and guest rooms. I love the new design of the remotes, much better for use in the dark. I like the preset modes and the ability to customize for ultimate comfort.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Michelle,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    CoverageMaintenanceStaff

    Reviewed Sept. 6, 2023

    I wholeheartedly recommend the Puffy as it offers unparalleled comfort, exceptional support, and impressive durability. This mattress's innovative design, featuring a blend of high-quality materials, ensures a plush, cloud-like sleep experience while providing targeted support for pressure points. Its cooling technology keeps you comfortable year-round, and minimal motion transfer ensures uninterrupted rest, especially for couples. The Puffy is low-maintenance with a removable, washable cover and is backed by a generous warranty and trial period. With outstanding customer reviews and a stellar reputation, it's the ultimate choice for those seeking a superior mattress to transform their sleep quality. Invest in the Puffy mattress for a lifetime of exceptional rest.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Vinay,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServiceSales & Marketing

    Reviewed Sept. 5, 2023

    Selecting a new mattress usually feels overwhelming, but Puffy Mattress Company seamlessly eased this process. Their commitment to excellence was evident from the get-go, with their consumer service standing out in particular. Their expert team provided genuine counsel, ensuring my choices weren't clouded by mere sales tactics. The recommendation for the "Puffy Lux mattress" was spot-on; from the very first evening, its supreme comfort was palpable, underscoring the quality Puffy promises.

    Yet, it was their agile response to a slight delivery hiccup that truly fortified my trust in them. The immediate and customer-centric approach showcased a brand that truly values its patrons. In Puffy, I've discovered a brand that merges superior product offerings with unmatched service, earning my utmost admiration and recommendation!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Mia,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 2, 2023

    Our king-size Royal Mattress did not expand properly. The head and foot of the bed curve down and we have not been able to get comfortable since the mattress is not flat. Customer service said we had to wait 7 days before filing a claim. So we have not had a good night's sleep in several nights.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Terri,

    Thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and we’re really sorry to hear that the product has not been able to meet your expectations this time.

    We try to ensure that we provide excellent service and design products to help our customers achieve optimal sleep.

    Please reach out to us at support@puffy.com and we’d love to talk more!

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Aug. 30, 2023

    I really like my new mattress!...and I'm picky. The order arrived within 1 weeks at my door in a nice box. I got a twin mattress, bamboo sheets, a nice pillow case, mattress protector, and 2 Puffy pillows. How awesome! I have lower back pain which makes finding a good mattress very difficult. This Puffy is comfortable and firm enough to support my back and give me a great night sleep. No complaints here!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Nickolas,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Reviewed Aug. 28, 2023

    Video thumbnail
    Hi. I recently bought a mattress from Puffy, and I spent a lot of time with the agent on the phone because we were moving into a new apartment -- very excited -- and wanted to time the receipt of the mattress with our move. They were very helpful on the phone and said, "This is how you do it. This is when you order it. This is when we'll release it, and then it'll arrive." So the date for it to be delivered arrived and then it was moved by FedEx to the next day. The notes in FedEx said that it was an hour away from our home but it was still being detained and not gonna be delivered at the end of the day. And it happened again another day. So I contacted the company and said, "I don't know what the problem is but it's an hour from us and it won't arrive." And they called and said, "Well, there's something with the packaging. They're inspecting it." Another 24 hours passed and they still didn't deliver it, and then they moved it another two days. I said, "What is the problem? Is it about the weight and they have no people to carry it in?" It's 130 lbs. "Oh, no. It's not a problem. It's gonna come." It didn't come. I said, "I'm canceling this mattress because I need a mattress. We're moving in." So they canceled the mattress and they sent it back to themselves through FedEx and they won't refund my money until they can confirm that it has actually arrived to them. I've never had the mattress but they're still holding on to my $2948. Completely unreasonable. Their customer service is supposed to be their big thing, but if you have a problem, their customer service is all about them. So think about that. I never got a mattress. They wouldn't refund my money. And now, they're saying they have to confirm that FedEx has returned it. I don't have anything to do with FedEx. Whether FedEx returned it or not is not my issue. They need to give me back my money. So the fact that they keep writing me -- I'm on email correspondence -- "Well, we will deal with this when we confirm that it's actually there," so if you have a problem, Puffy is not your game. They probably have a nice mattress but if there's a problem, their customer service is gonna be all about them.
    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Christie,

    Thank you for taking the time to leave us a review. We’re sorry to hear of your less-than-satisfactory experience with our customer service and hope you will accept our sincerest apologies.

    It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

    Please contact us at support@puffy.com and we’ll have our team respond to you as soon as possible!

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Aug. 24, 2023

    Everything we wanted. Support, comfortable and cool to sleep on. The adjustable bed frames we purchased are an extra bonus. A lot of different modes and a massager for feet and upper body. The bamboo sheets that are included are the best. Spoiled forever! They really keep you cool while sleeping. This is good news when you live in Arizona.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Debbie,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Aug. 23, 2023

    Happy so far with our Puffy Lux mattress!! I was so worried about ordering online but after my mother in law told me about Puffy I decided to give it a try. We love it so far. We also received pillows, sheets, the mattress protector and a gorgeous rug in our bundle deal!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Summer,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 23, 2023

    Since placing my order on Puffy, they have had nothing but amazing customer services. They have a great product all around. I have the mattress, mattress protector, sheets and rug! I just keep getting more stuff because the quality is great! I had to reach out about my first order and received a quick and friendly response. The company seems to really take care of their customers and treat them like family.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jaynie,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 22, 2023

    Quick shipping, came rolled up in a box, after cutting the plastic, it magically became a mattress. Very comfortable. Able to sleep all night. Even a 73 year old can install the mattress. The only thing that would help is if it came with side handles to help lift and move.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Michael,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Staff

    Reviewed Aug. 22, 2023

    Years of back pain had me dreading bedtime, but switching to the Puffy Lux Hybrid mattress changed everything. Its perfect blend of foam and pocketed coils not only cradles me whether I'm on my side or back but also alleviates my persistent backache. It's astounding how swiftly a mattress change brought such relief. Beyond the mattress, Puffy's consumer service was exceptional. The friendly team, efficient delivery, and the high-quality free bundle – pillows, bamboo sheets, and protector – have truly exceeded my expectations. Thanks to Puffy, every night feels like a dream. Puffy has truly been a back-saving grace for me!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Isolde,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Aug. 21, 2023

    I have now had my Puffy Lux mattress and adjustable bed frame for two years and I'm still so happy with my purchase. I look forward to climbing into bed every night and the adjustable base was heaven-sent after a recent surgery. I read tons of reviews before my purchase and thought they were fake but now know they are real! Due to my raving about my bed, my parents, co-worker and neighbor purchased the same bed and frame and are just as happy. I also purchased the deluxe blanket and love it as well.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Melissa,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 21, 2023

    The puffy mattress is comfortable while still giving support. A perfect combo. We bought the hybrid for that reason and it is a good choice. It arrived quickly and we were able to use it that night. I like the looks of not having a big box spring as well.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Dan,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Aug. 21, 2023

    Feels like you're sleeping on clouds. Holds its firmness throughout the whole evening. Have to fight with the wife over the pillow. It's that nice. Lol. Let kids use it once. Had to wrestle it away from him... I love this pillow and would recommend it to anyone who has back pain.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jeremy,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy pillows.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Aug. 19, 2023

    I love the Puffy pillows! Soo soft, cooling and comfortable. It has great neck support. I am a stomach and side sleeper and I have zero neck pain. My husband like a flatter pillow so he took some of the stuffing out and loves it. I will definitely be switching to all puffy pillows. It is like sleeping on a cloud!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jessie,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy pillows.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 18, 2023

    I love my Puffy mattress with the adjustable frame. It is so comfortable allowing me to sit up to nurse my baby girl in bed. Delivery was super fast. And even though the mattress was heavy. I was able to carry it upstairs with just one other person’s help. It fits great in my bedroom.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Kristine,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Aug. 15, 2023

    It is truly amazing the comfort that comes out of a box, mattress, pillows, & sheets. All of these items are cool & soft to the touch. Very addictive, late in the evening you start thinking about that feeling. I am 5'8", weigh 175 lbs and I receive just enough support with an incredibly soft touch to my hips that allows me to sleep longer. Close attention to detail with the sewing around the elastic that wraps around the mattress. Quality wide elastic that will hold your corners in place.

    The entire mattress looks and feels of great quality, materials and workmanship. I have increased the amount of sleep I get per night, but mainly the quality of sleep is what sold me on the mattress. I have been falling into a deep sleep, not use to that, forgot what it felt like. THANK YOU PUFFY. I highly recommend this mattress to anyone, especially anyone that has pain in their hips when sleeping on their sides. I am a side sleeper and this mattress has improved my sleep quality. I have to be honest though, the Puffy Serenity Adjustable Frame also contributed to the quality of sleep.

    What do you have to lose...Customer Service is Awesome and the policy is try for 101 days and return it for free if you do not like it. Very Fast Delivery, so when you order your Puffy Deluxe Mattress, be ready. Puffy has offered me a free pillow for this review. I am just glad they offered it to me when they did because I was about to leave a five star review anyway. I only give two kinds of reviews, real bad or real good. Thanks for your support and service Puffy.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Clarence,

    We're so glad you're enjoying your new Puffy Mattress, thank you so much for sharing your experience with us!

    We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day.

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Aug. 14, 2023

    We find the combo of pillow and mattress great to guarantee a restful night's sleep and waking up refreshed. The sheets (bamboo) feel like silk and make resting an even greater pleasure. They are cool and comfortable. We heartily recommend Puffy products for others and are very pleased with our purchase.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Linda,

    We're so glad you're enjoying your new Puffy Mattress, thank you so much for sharing your experience with us!

    We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day.

    Thanks,

    The Puffy Team

    PriceRates

    Reviewed Aug. 14, 2023

    After countless visits to brick-and-mortar stores and scouring reviews online, I finally took the plunge with the Puffy Mattress. As someone with persistent back problems, I couldn't risk making the wrong choice. The rave reviews about Puffy convinced me to try it out, and I'm thrilled to say that the real-life experience matched the claims. The mattress offers unparalleled comfort, perfectly cradling my back, and is priced much more competitively than other brands offering the same level of quality. Truly, this mattress has been a revelation for my sleep quality. I sincerely appreciate Puffy for delivering on their promises.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Daxton,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Sales & Marketing

    Reviewed Aug. 10, 2023

    We ordered our Puffy mattress at the end of a big promotion. They were a little overwhelmed with the orders, so our mattress was a bit delayed. They bent over backwards to make sure we were satisfied. They even kicked in a couple of promo items. VERY HAPPY WITH THE EXPERIENCE!!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Les,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 9, 2023

    After saying goodbye to our old mattress of a decade, we made the leap to Puffy. The immediate difference was astonishing. Not only was setting it up a breeze, but the comfort level is also exceptional. My husband's desk job-induced backaches have significantly diminished. But what stood out even more was Puffy's customer service. They were prompt, understanding, and went above and beyond to answer our queries. The combination of a quality product and attentive support truly makes Puffy a trustworthy choice. We wholeheartedly recommend it.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Ethan,

    We're so glad you're enjoying your new Puffy mattress, thank you so much for sharing your experience with us!

    We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day.

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 8, 2023

    I love my new Puffy Mattress. The bed is so comfortable and feels like a cloud. It is very supportive and feels wonderful on my pressure points. Ordering and shipments were a breeze. They have excellent customer service and I really like the fact I am supporting a company from the USA.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Kimberly,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Aug. 7, 2023

    We got two Twin XL Puffy Cloud mattresses to go with our Puffy Adjustable bed and had the most comfortable night of sleep ever. I sleep on my back but my husband sleeps on his side and we both found it extremely comfortable. I never imagined getting a mattress delivered in the mail could be so easy and ultimately so comfortable. We highly recommend Puffy!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Michelle,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    MaintenanceStaff

    Reviewed Aug. 5, 2023

    We ended up buying a King and an XL twin. These mattresses are amazing. We have four Great Danes and you can barely feel them moving around on the mattress. Also, we live in Arizona and have been breaking records daily. The mattresses sleep nice and cool. We love them!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Teresa,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 5, 2023

    Unlike many bed-in-a-box mattress brands, I was able to find a store on the Puffy website to test and compare its mattresses in person before buying one. I ordered a Puffy Cloud Mattress and received it ahead of schedule in less than a week. Puffy provided free shipping and returns, along with free sheets, pillows, and a mattress protector. In addition, Puffy offered a risk-free trial and provided a lifetime warranty. During the process, I received excellent customer service via telephone, e-mail, and chat.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jack,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed Aug. 4, 2023

    My experience with Puffy was good. I did a lot of research before I purchased my Puffy Lux King Medium Plush Hybrid Mattress. I bought this one because of the Chiropractic award given it in 2023. I have degenerated discs in my back and needed a bed that was firm but soft. This mattress is just that. I am very Happy with my purchase and would recommend it to others. This mattress was easy to put up. I also am very pleased with my Puffy pillows that came with my purchase. This mattress does not collapse when you sit on the edge. I sleep very well now. Thank You Puffy mattress for making such a high quality bed.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Roy,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Transparency

    Reviewed Aug. 4, 2023

    We have been using our new mattress for a week now. My wife and I find it to be a nice update from our old mattress with regard to comfort and are able to sleep through the night without waking much more frequently. The pillows, sheets and protector are a great bonus. We would recommend this product to our friends.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Carl,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Profile pic of the author.
    Staff

    Reviewed Aug. 4, 2023

    After two decades of fond attachment to our old bed, the time came to bid it farewell. Following meticulous research and reading countless reviews, we settled on the Puffy Lux Hybrid mattress with an adjustable frame. The product arrived, and it was undoubtedly hefty, a sign of its well-built nature. Despite this, the assembly process was surprisingly straightforward.

    One of the standout features we've been enjoying is the adjustable heights. This has proven to be an excellent advantage for us as a couple with differing heights - I tower at 6'1", while my wife is a petite 5'5". We can individually adjust our sides to our liking, an impressive addition. Not to forget, the leg recline does wonders in alleviating our regular leg pain, something we've accepted as part of the retirement phase!

    As a 25-year military veteran, my body bears the brunt of numerous injuries, including surviving five helicopter crashes. Chronic pain was my constant companion, especially upon waking. However, this Puffy mattress has truly changed the game. Waking up in the morning doesn't feel like a struggle anymore; I can now get out of bed with significantly less discomfort, something I hadn't imagined possible.

    Our friends and family who've seen our new Puffy bed are all in awe, some admittedly jealous. I simply chuckle and suggest they get one for themselves! So far, we couldn't be more pleased with our choice. Here's to hoping this Puffy Lux Hybrid mattress continues to serve us for many more years. In terms of comfort and quality, it's definitely a top contender. Highly recommend!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Robert,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed July 30, 2023

    We received the pillows with our order and just like the mattress we find them super comfortable. They maintain their shape and support throughout the night. We are now getting a full night's sleep and could not be happier. Thank you for making such great products which have benefited our night's sleep.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Virginia,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase

    Reviewed July 27, 2023

    Originally, a bit hesitant to order on line without the opportunity to touch and feel the mattress, but I'm so glad I did. I spent a lot of time reading the reviews and this is why I made the purchase. I can experience lower back pain when sleeping, however in the 3 days I slept on the Puffy Mattress, no back pain, no uncomfortablility while watching TV or sleeping. I have recommended already to family and friends!

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Jeannette,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Staff

    Reviewed July 17, 2023

    Everything was great except for the shipping. Help could not answer our questions about the shipping from their own shipping department. The mattresses are great. The process of putting the product together was very easy and did not take very long. Love the sheets and the pillow. We will tell our friends and families how good the puppy mattresses are. Thank you.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Ellen,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Verified purchase
    Staff

    Reviewed July 15, 2023

    The Puffy mattress is so comfortable and both my dog and boyfriend find it really relaxing to lay on. In addition, the mattress protector has helped us feel a bit more relaxed that if there were any spills, it wouldn't be specifically on the mattress itself. We also really liked the sheets, they are so soft and cozy.

    Thanks for your vote!
    Puffy
    Response from Puffy

    Hi Chloe,

    Thank you for leaving us such a wonderful review. We are thrilled to hear that you’re enjoying your new Puffy mattresses.

    If you know someone who might love a Puffy Mattress, feel free to use our referral program to share the magic. You’ll receive $250 of store credit for every purchase from your referrals.

    Here’s the link for more details: https://puffy.com/pages/share

    Thanks,

    The Puffy Team

    Loading more reviews...

    Puffy Company Information

    Company Name:
    Puffy
    Company Type:
    Private
    Address:
    Puffy LLC 13070 Saticoy St.
    City:
    North Hollywood
    State/Province:
    CA
    Postal Code:
    91605
    Country:
    United States
    Website:
    puffy.com