Puffy Mattress Reviews

We purchased the Puffy Royal Mattress. Within six months it started sagging badly in the middle. The slope down was so bad it accelerated my back pain. I am a side sleeper. When I contacted Puffy Customer Service they would not even entertain a solution at all because I didn't have the exact photo they wanted even though I submitted about 15 photos that clearly showed the defect. I would not recommend this mattress to anyone, particularly if you have any type of back pain. My husband weighs 165 pounds and I am 140, so the sagging wasn't caused by heavy weight. What a disappointment and waste of a lot of money. I wish we had purchased a Sleep Number. I attached some pictures so you can see the dip in the mattress.

The experience with Puffy has been smooth from the start. Ordering online was straightforward, and the follow-up — both by phone and email — was timely and handled professionally. Nothing over the top, just consistent and pleasant communication throughout. Happy with the process so far.

Really impressed across the board. Online help was easy to access, and when I called in with a question about the frame height, the rep was patient and genuinely helpful. The whole process feels personal — like someone actually cares about what you're getting. Support is a solid 10/10, and the mattress I'd give it well above a 10 if I could.

Got a call from a rep checking the dimensions of my order before it shipped — didn't expect that at all. Such a small thing, but it said a lot about how much they actually pay attention. She was pleasant and made the whole interaction easy. Honestly, based on that alone I've already recommended Puffy to a few people. Haven't even received the mattress yet, but the experience so far has been refreshing. Looking forward to delivery.

My experience with Puffy Mattress was bad from the beginning. They didn't give me a day for delivery. I called several times and couldn't get an answer. Finally about the first time calling they told me it's coming today. Glad I was home because it came after I got off the phone. I was a previous Puffy Mattress owner. I was having surgery and my Mattress was 6 years old and I wanted more support. My old Mattress had better support than the new one. It sink in the middle causing me to roll. I'm not a big person. I weight 144 lbs.

I really love this mattress!!! Never realized how many options were out there until I walked into Puffy. The rep who helped me was patient and actually encouraged me to take my time trying different mattresses — which turned out to be really helpful. Wandered around, tested a few, and eventually found the right one. A couple of weeks in, I'm genuinely pleased with it. Good experience from start to finish.

Walked in just to browse — told the rep upfront I wasn't there to buy, just wanted to get a feel for the different options. He was completely fine with that, no pressure at all. I looked around, started asking questions, and once he got into the details, I knew I wasn't leaving to check anywhere else. Thorough, knowledgeable, and just genuinely easy to talk to. The delivery crew was equally great — polite, careful, and in and out without any hassle. As for the bed itself, the quality speaks for itself. Comfortable from the start, and I'm happy with it. Solid experience all around.

Did a fair amount of research before landing on Puffy — looked into mattresses generally, then dug into the company itself. What stood out was how the mattress is made: manufactured in America with natural materials, which was important to us. The ordering process was smooth, and they were responsive to questions throughout. Follow-up after the order was also solid. Feels like a company that actually pays attention.

Still early in the process, but off to a good start. Puffy called shortly after I placed my order to confirm everything and let me know a factory fresh mattress would be delivered and set up within 4-6 days. They also mentioned I'd get a follow-up call to schedule the exact delivery time — which I appreciated, no guessing involved. Mattress arrived and it's been great — noticeably helped with my back pain. So far, no complaints.

Incredibly attentive team — honestly, 5 stars doesn't feel like enough. I reached out to support about my back pain and they took the time to really listen and recommended the Puffy Queen size mattress for me. Delivery was fast and completely hassle-free, and the delivery guys even helped me get it through the doors which I really appreciated. Unboxing was simple and straightforward. I've now been sleeping on it for a month and everything has been perfect — no issues whatsoever. So grateful for the support and guidance throughout the whole process.

I have to say, Puffy's customer service really surprised us in the best way. The mattress quality is great too. We went with the Luxury Firm at first but it just wasn't the right feel for us — made one call and they took care of the exchange no problem. The new one has been a total game changer, best mattress we've owned without a doubt. Going from our old mattress to the new Puffy honestly feels like a completely different world. Within 60 days we already knew we made the right decision. Couldn't be happier with it.

Super responsive and efficient — they answered every question I had without making me feel rushed, and were patient enough to wait for my callback. Really appreciated that. The mattress arrived and honestly, after reading so many great reviews, I'm happy to say it lives up to every single one of them. Thanks.

We were hesitant about buying a mattress online, but it turned out to be the right call. Shopping in stores just wore us out and left us more confused. Being able to order from home was such a relief. The Puffy ordering process was simple - got a confirmation call within days and delivery happened the next day. Everything arrived on schedule with a super professional crew who were well-dressed, friendly, and took care with everything. Our mattress has been amazing - no more waking up with backaches. So grateful we made this choice.

So far, so good! Connected with customer service via chat before ordering. They answered all my questions quickly and really knew their stuff - that actually helped me feel confident enough to pull the trigger on the purchase. Got a follow-up call within 24 hours to confirm everything. If this level of service continues, I'm feeling pretty optimistic about the mattress itself. Will update once it arrives in a few weeks.

There is much to say about this company and the person who took my order. They were knowledgeable and explained to me as a first-time customer what to expect. I had too many questions - like 10 questions. Thanks to them, they were patient and explained everything in detail. Mattress arrived in about 4 days, and the delivery team helped me to the door. So far I'm quite satisfied and happy because the mattress is comfortable and I have no more back pains.

DON'T BUY THIS BRAND!!! Bought the mattress June 8, 2023. Noticed it was very soft right out of the box. Slept on it for and knew it wasn't for me and my disabilities. I have had back surgery, disks are all herniated etc...I got this mattress after a Saatva delivery mishap and after speaking extensively with a Puffy representative who assured me everything will be great. Sucker! Tried to file a claim in 2023 and I was given the runaround. I was also moving, stressed out and riddled with pain.

Puffy is great. The support team was very helpful, answered my questions, and gave honest opinions - not just opinions to get the sale done, which was definitely comforting. The process was fairly smooth and simple. They delivered it when they were supposed to and helped me set it up. Great team and high quality mattress!

First time buying a bed online and everything went smoothly. Absolutely loving our new bed and the service was exceptional. Delivery was on time. Quality is excellent. The mattress is incredibly comfortable and we're sleeping better than ever.

Refreshing to find a company that actually cares about customers. Your chat reps were amazing - so helpful. Got a follow-up call within 24 hours of ordering, which really impressed me. You actually deliver on your promises. The website is user-friendly and that Lux Firm mattress looks perfect. The mattress quality is excellent. Thanks for the care and the mattress I was trying to find for many years.

I thoroughly researched a new mattress online. My intent was to buy pillows but ended up buying a new mattress with new pillows. All reviews guided me to Puffy's online website. My ordering experience was great, even when there was a question of what size I ordered (king vs Cal King) - but that could have been my fault. Everyone was very polite and accommodating. The mattress and pillows delivered on time. I enjoy everything I bought. The first two days you need to adjust to it, but after that you will really get a deep sleep!

Easy to navigate website with plenty of information to research mattresses and easy to order. Good follow-up by telephone in less than 72 hours to confirm. Great service and ready to help during the process from start to delivery. Thank you for the mattress and help.

With so many online companies lacking in customer service these days, Puffy's been a refreshing surprise. The follow-up and support have been exceptional. If the mattress lives up to the service I've experienced so far, I know I'll be thrilled. Excited to receive it. Thanks Puffy!

Puffy Luxe, I did not sleep well with this mattress, and got a new one 3 years later. Even on my side it caused hip pain. On my stomach my hips sank down. It is comfy on your back but I can't sleep on my back due to sleep apnea. Overall too soft and not soft or supportive enough. My new Nectar hybrid is amazing.

So far, one week in tomorrow, I am enjoying this Puffy mattress. All aspects of doing business have been fabulous, and your delivery was really a white glove experience. Nice team! I have already given out your name to two people. I hope they buy one as well.

This was exactly the experience I wanted. The buying process was straightforward - no hassle, no confusion. We wanted to avoid that pushy commission-driven mattress store vibe. Our current hybrid bed with adjustable frame is going to my daughter since she tried it and found it really helps with tight muscles from running. We searched for a pillow-top style mattress and appreciated Puffy's transparent approach. The reviews sealed the deal for us.

This is the second Puffy we purchased, the first was a queen lux version and we were very happy with it. We then decided to upgrade to a king size a few years later. We opted to get the lux again and puffy offed us to upgrade to the Royal and we went for it. Right away after setting it up we noticed that it was not as plush as our old lux version, it still felt nice just different. Then came the big problem with this mattress, the top is so slippy that none of our sheets would stay on. Every night we had to get up multiple times to adjust the sheets. I contacted Puffy and they just said that I needed to buy more accessories to make it work. Really bothered us that you can’t use the mattress right out of the box.

Had to share how impressed I was with the delivery service. Mattress arrived exactly when scheduled. Got a text two days before confirming my address, then a call to finalize delivery. The crew texted 45 minutes out. Both guys took their shoes off, brought in the new mattress, removed the old one, and were super polite. PS: First night on the Puffy Lux Firm - woke up with no lower back pain for the first time in ages!

I hesitated to buy a mattress online, but Puffy's reviews convinced me. Chatted with a customer rep who was polite and helpful - no hard sell. I asked about edge support (didn't want to roll off!) and was assured the edges are sturdy. Between the detailed website and the helpful chat, I'm confident in my decision. Looking forward to receiving it and will update after a few months!

Being a little skeptical about purchasing a mattress online, I took the chance and made a call to customer support. The representative answered all my questions with no pressure to purchase whatsoever. It took a few days to think about whether I should buy a mattress I didn't get to try first. I called back three days later, asked a few more questions, and then purchased the mattress. I am now two months in on a new mattress that I love. I am so glad that I made that call and want to thank their customer support team for how professional they are. In this day and age where customer support has been lacking in so many ways with a lot of top-notch companies, Puffy has got it right. Thank you, and I'll be a returning customer.

Like most people, I hadn't bought a mattress online before. I came here through many positive reviews and was amazed by the site and offers. It explained all aspects of a mattress in depth - what to look for, videos on critical things like firmness, so you can see what it's like. I had a lot of problems starting with low quality mattresses that wasted my money, time, and gave me back pain - finally Puffy changed all that. First, it's amazing to see an online mattress made with quality materials and no fiberglass. I think it's priced perfectly. I received the mattress 2 months ago, so it's the perfect time to review my experience.