Puffy Mattress Reviews

Excellent King Size Mattress. I am a SATISFIED customer!! I love my Puffy mattress and can't believe how much better I'm sleeping. The quality is amazing and delivery was faster than expected. My back pain has improved so much since switching from my old spring mattress. Go and get one for yourself - you will sleep very well and wake up feeling refreshed every morning.

The Puffy is the best mattress out there on the market. I suffered for almost 2 years on an overpriced store-bought brand. Then purchased the Puffy after hours of online research. Just like that my night sweats went away, my back stopped hurting every day and both my husband and I wake up feeling rested now. I can not say enough about the quality of the Puffy. I've had my mattress for over a year now and just ordered another one for our guest room. The whole online ordering process was so simple and delivery was hassle-free. You always want the safest and best mattress for the ones you love.

If you are looking for a perfectly balanced mattress, then Puffy is it. It provides very good support for all kinds of sleepers who need proper back alignment with comfort. In fact, the sleep experience strikes that ideal middle ground - supportive where you need it but still plush enough for pressure points. Even without adding a topper, the Puffy contours nicely without that sinking feeling some memory foam mattresses have. My partner prefers softer and I like firmer, but somehow this works for both of us.

This is my first review as I'm excited to share my mattress experience. Really enjoying my Puffy and the purchase process was smooth. The mattress is worth the price - it's made with natural materials and has an effective cooling system. Sleep quality has improved significantly since I got it. The online ordering was straightforward and delivery was prompt.

We purchased for $3,224.00 2024. A little over one year and my husband and I both suffer back, shoulder, hip pain. I wrote to the customer service to be told buy our memory foam topper for $224.00. We owned a sleep number bed for over 12 years without body pain. We replaced with the Puffy 100 lb mattress of horror. After one year the mattress is causing distress in our body. What will happen to this mattress of horror within another year? The lifetime warranty is a joke, so don’t fall for the sham. We are so disappointed in this mattress and what after spending over $3,000,00 after one year, must spend another $3,000 on a sleep number bed? Puffy you are shameful! How many people were taken advantage of? Too many I think!!

Just hitting the 2-month mark with my Puffy and figured I'd share my thoughts! Arrived in a box that was surprisingly compact. No issues with delivery. Took maybe 30 minutes total to unpack and set up. The mattress itself is pretty comfortable - supportive but not brick-hard. No weird smell like some foam mattresses have. Been sleeping better and waking up with less stiffness. Price was fair for what you get. No complaints so far.

Very comfortable sleep with good support. We have the cooling mattress cover and sheets. However, after 1 year, side of the King Double has become very hot. My wife sleep on my side on night and confirmed that the temperature difference is crazy. When I tried to file a warranty claim, I was told that it only covers the manufacturing, not how the mattress feels. It’s obvious that if there is such a temperature difference between the 2 mattresses purchased at the same time, that there is a material deterioration issue occurring with a component in the mattress. Very rude rep offered no solution and could do nothing other than read from his script.

Didn't want to review too early but figured I should share my experience. Delivery was quick and unpacking wasn't too difficult though the box was no heavier than expected. Sleep quality improved after the first week - Used to wake up with shoulder pain but that's mostly gone now. Thank you!

We purchased a King "Original" Puffy mattress in 2019 and loved it. So when we decided to downsize to a queen this year (2025), I reached out to Puffy to order another original mattress. They no longer had mattresses called "original." So I chatted with their customer support, who assured me that "Cloud" is the same original mattress. I ordered it, and it arrived quickly and expanded quickly. Unfortunately, It smells like a cheap bed-in-the-box mattress (which we bought for our guest room last year), and it is firmer than the other Puffy mattress that we have. It's easy to feel the difference. We don't like it nearly as well. After adding a topper from Walmart, it is OK. Perhaps they changed their foam layers since 2019? Or maybe the manufacturing is not consistent? Not sure what the problem is, but my husband is sick, and I don't have the stamina to go through an exchange process. I'm sorry we bought it.

The best mattress after having 5 worst experiences from different brands. I don't know why people sell not natural made mattresses making back pain, this mattress is 100% with natural materials that actually support your spine. Been sleeping on my Puffy for 4 months and finally wake up without feeling like an 80-year-old. Thought online mattresses were a scam but this one's legit. Setup was easy even though I live alone. Worth every penny compared to those overpriced store brands that gave me nothing but backaches and sleepless nights. The cooling feature actually works too - no more night sweats! Customer service answered all my questions without the pushy sales talk.

3 months with my Puffy Claude now. First week was tough on my body, but after that, my back got so much better. Been dealing with back problems forever, plus my skin is really sensitive. Found Puffy after reading reviews, called them directly and their team helped find the right mattress for my needs. The Claude model works perfectly for someone with my issues. Worth every penny for actually sleeping well. Thanks to their team for the help.

This is the worst company to deal with regarding any defective mattress with a lifetime guarantee. I've sent 15 photos regards the imprint hole left in mattress. They keep asking for more photos. First with a level, then measure depth of permanent indentation, then the whole mattress. Now today take a photo with a broom handle. It's all smoke & mirrors. I am a secret shopper and I advise buyer beware. You do not want to deal with this company.

Grabbed a Puffy Lux model during the Sale. Smart move - got 35% off plus free pillows with my queen size. Shipping was quick for a mattress (4 days). What I like most is how it supports my hips while side sleeping without feeling too firm. No weird chemical smell like other foam mattresses I've tried. Been using it for about three weeks and definitely sleeping better than on my old innerspring.

Started looking at Puffy after seeing their sleep trial. Wanted something cooling since I'm a hot sleeper. Their hybrid mattress caught my eye - ordered in October and it's actually helping with my sleep. Like that there's no weird chemical smell and the support is good. Shipping updates were clear, delivery guys were on time. Pretty straightforward company to deal with.

Needed a new mattress for winter - ordered Puffy's Lux model. Quick delivery, good quality, works well for my back. Customer service was helpful picking the right size. Really like how it stays cool during sleep. Worth every penny so far.

This mattress works fine for me. Got the Lux model during their fall sale. Simple stuff - came in 4 days, set it up myself, started sleeping better. Good support without being too hard, doesn't make me overheat.

10/10 mattress - really like their cooling technology and how it all works. Their pillow is great too. Takes a few days to get used to, but after that it works perfectly. Got mine during Black Friday, which was a great deal with the pillow included. Good overall experience - truly happy with this mattress.

Gotta give credit to Puffy for how they handle things. Ordering was easy and they kept me in the loop about delivery. First mattress I got was good quality but too soft for me - exchanged it for the Cloud model which works way better. The whole return process was painless - they picked up the old one and my refund came through super quick. No hassles or guilt trips about the exchange. Pretty rare to find a company that actually does what they promise.

I’m waiting for my money back. Had this Lux Puffy Mattress and it destroyed my arms and shoulders. I already suffer from back pain so this was not good. I’m a side sleeper and this bed is definitely not for side sleepers at all. You sink down in it. I need my refund so I can get another mattress.

Wanted to share my experience with Puffy after two months of use. Did a lot of research before buying since I needed something that wouldn't cause overheating like my old mattress. What stands out is the temperature control - I'm actually sleeping through the night without waking up sweaty. The support is just right, not too soft or firm. Customer service was upfront about everything, delivery on time, and setup was simple.

After my nightmare with fiberglass mattresses, I was scared to buy any new bed. Found Puffy Lux and checked every detail about their materials. So relieved it's actually natural - no nasty chemicals or fiberglass. Their team was really patient answering all my worried questions about what's inside the mattress. Price was better than other natural options I found. Been sleeping on it for a few weeks and can finally relax knowing I made a safe choice. Plus, it's super comfortable - that's just a bonus at this point!

These are the BEST PILLOWS on the market! They go especially well with my Puffy mattress & Sheets! I would recommend anyone to buy these pillows and mattresses. The sheets are also so soft, luxurious. Don’t hesitate to purchase any of the PUFFY products, they are amazing. I am a believer and I recommend all of PUFFY items to all of my friends and family, and they go get them and they’re never disappointed. They are the best company out there at this point.

We have been sleeping on our new mattress for a month now and we love it so far. My husband doesn’t have back pain after waking up from this new bed. It has the perfect firmness level what we wanted and cooling surface is a bonus too because my husband doesn’t like to sleep hot. Knowing that it doesn’t have fiber glass also give me a peace of mind.

I did an intensive online search for a mattress that would best suit my needs so I decided to go with Puffy since they have a really good policy where you can try the mattress for like 100 days with literally no commitment. Let me tell you that I am loving my mattress since the first day I got it. Super comfy, it really transformed my sleeping experience, I no longer wake up tired or feeling that my body is sore because I exercised the night before. And the cooling feature on this mattress is luxury at its finest. The bed is able to stay cool throughout the night which really helps here in Florida.

I highly recommend buying from this company for your bedding needs. Found Puffy.com online from searching for highest rated mattress topper. Purchased a Puffy deluxe mattress topper. Super fast shipping. Super plush, like sleeping on a cloud. Great mattress protector also. Excellent customer service. I would recommend purchasing from them.

I have never slept on such a comfortable bed ever before. From the very first night, I have gotten the best sleep in ages. It has also done wonders for my low back, which bothered me most of the time. I now wake up, feeling wonderful and rested. I would highly recommend this mattress. I also bought the metal frame which was Easy to put together and is very well-made.

Ordering a mattress online at my age was easy, especially after speaking with their friendly customer service. Finally decided to change my mattress as I have chronic neck pain, and got their pillow too. I just love these products because every day they're getting more comfortable for my body. Can't believe the difference it's made for my neck tension. Thank you!!!

The mattress arrived in perfect condition and I was able to sleep on it the very first night! Shocking because after multiple back surgeries I had about given up on finding a comfortable mattress. I’ve been telling my family and friends to check it out! I’m now looking at a topper since I love the mattress and base so much.

Getting this mattress up to my apartment was an adventure - that beat-up box was no joke. Had to beg my neighbor for help with the stairs. But honestly, setting it up was super easy once we got it upstairs. Just cut it open, let it poof up, and that was it. Took about a week to get used to, but now I'm sleeping better than ever. Even my cat won't leave it alone.

Took a chance on a Puffy mattress and I'm pretty happy. Showed up on time, easy setup. First few nights were an adjustment - it's softer than I expected. But after a week, wow, what a difference. Sleeping deeper and waking up without the usual aches. My partner loves it too. The 101-night trial helped me feel better about buying online. So far, so good!