Back Science Reviews

I’ve had severe back pain, and I was doing some research. I got on a mattress website and somebody made a remark about how good Back Science mattress was. They couldn’t afford to purchase one because they’re relatively expensive.

I’ve tried four different mattresses within the past 10 years. I looked into it and I figured one more try is not gonna hurt me. So, I went ahead and decided to make a purchase.

I actually shuffled three beds from a company called WinkBed, and they have one that’s specifically for back pain. It’s a hybrid latex mattress, and that was the last one I was sleeping on. It got to the point where I would get out of bed in the morning and couldn’t walk.

It was so bad that I was actually hunched over. I had to stretch out my body before I could even walk across the bedroom floor. That’s how bad it was. My lower back pain was so severe, I couldn’t walk across the room. It was absolutely horrendous.

I’m physically fit, exercise five days a week, 5’9” and 160 pounds. So, I’m not some obese slob who is out of shape. Yet, when I lay there in a nonconforming mattress for eight hours, my body just ends up all sore and I couldn’t move.

The Back Science mattress has completely changed that. I don’t wake up in pain anymore. I couldn’t recommend it enough. It’s an unbelievable difference.

It’s difficult to describe the initial give that the mattress has when I first lay on it. It doesn’t conform to my body like a memory foam mattress does. It supports it. Also, the mattress doesn’t sleep hot. That’s another thing. It’s very cool.

My last mattress was latex and it isn’t supposed to sleep hot either but it did. Memory foam is absolutely horrendous. It feels like you’re sleeping in an oven.

I’ve had the Back Science mattress for three months now and it still feels like the first day I got it. Normally, you see a slight body impression. If you go to sleep in a different spot, it feels a little firmer than where you normally would sleep. Not in this bed.

I usually lay in the same spot every night, and if I move over six inches, the bed feels absolutely the same. If you move over a foot, it feels exactly the same. The Back Science mattress has better quality.

However, their representatives are less than efficient at figuring out where your mattress is in the production schedule and when it will be delivered. They’re not very good on their delivery times. It took six weeks to get this mattress, and it should have been three. When I would send an email asking where it was, their response was less than forthcoming.

I don’t think they really knew where the mattress was in their delivery queue. What’s really ridiculous was I got an email from them approximately two weeks after I received the mattress stating that the mattress is scheduled to be delivered this week. They didn’t even know that it has been delivered to me. That made the purchase experience less than stellar.

The product is good, but the customer support is poor. As a matter of fact, one individual was very friendly with me in his initial email response, but then turned rude and sarcastic the next time. It’s just ridiculous.

You’re being sarcastic with a customer that’s spending $3,000 on a mattress. That’s uncalled for. In all fairness, I did purchase two pillows and a mattress topper to go with it. Well, the actual price of the mattress was probably $2,700, which is still a stretch.

However, when I take into account the $2,700 I spent on the mattress, and I’m comfortable, can sleep good, and don’t wake up in pain, the $2,700 is worth it. Even though it sounds like a lot of money, it’s something you should have for 10, 15, 20 years before you have to replace it.

If you amortize the cost over 10 years, it’s 270 bucks a year. It all depends on how you look at it. If you ever have to replace a mattress, I would suggest you look into Back Science. It’s money well-spent. You’d be very, very happy with it.

Customer service was nice, which is the kind of way you want to run a business. The product was delivered when they said it would be. It’s been a positive experience all the way around.

Overall, the mattress has been quite good and it seems to be working. It's not as firm as I thought it would be, but that doesn't necessarily mean there's anything wrong with it. My back has been substantially better. The mattress is not quite perfect yet, but it certainly is better. I used to get out of bed in the morning and my back was tilted all the way to the left. When I get out now, there is still a little bit of a tilt but it’s not nearly as bad as it was before I had the mattress.

Then I saw the internet ad for the Back Science Sleep System and it said it alleviated back pain. So, I decided to give it a try. I ordered the mattress, and they use inner springs instead of air pressure. When it first came, the top layer of foam was too soft and started hurting my back, so I called the company here and I found out that Rick, the chiropractor that started Back Science, was the same guy that started the AirPedic, the air mattress that I used before. I talked to him and at first, I was dead set on sending the Back Science mattress back and sticking with my air mattress. But he said we just had to fool around and find the right combination of foams. And wouldn't it be nice to find that and not have to adjust the air pressure?

So he sent some more foams out, I put them on the mattress, then I zipped the top up and adjusted them to fit my body. He worked with me until I got the mattress set right. So the Back Science is not like the major mattress places where I got stuck with their mattress and I couldn't adjust the foam because it doesn't have a zipper. Now, the Back Science is not hurting my back anymore. So, I can't say enough about them. At least they work with you to get the mattress livable for you. That alone is priceless. So far, the Back Science mattress makes it easier to sleep, and I don't have to adjust the air pressure every night. The foam of my air mattress was getting kind of old, so although my back wasn't sore, I was getting aches and pains in my hips and shoulders from sleeping on a too-hard mattress. But the Back Science is not like that. I would tell my friends about my experience with Back Science. "

They had other brands of elevated beds, but they recommended the one that they made in-house by the store owner, who is also a chiropractor. I tried it in the store and thought it was very comfortable. I liked the adjustable base features, the remote, and the versatility within the mattress where it can be unzipped and a foam can be added or taken out.

I bought the bed and the mattress. It’s the most expensive bed I’ve purchased, but I believe it’s a good value. I was able to use part of my HSA funds due to my medical condition. There was also a sale, and I felt I got a really good price. They said that they can actually come to my house and adjust the mattress if it feels too hard or too soft after two weeks. During delivery, they opened it and adjusted the material inside, so I was able to see the stuffing. The product came with a 365-day trial and a 30-year warranty. Their warranty covers sagging at three-quarters of an inch, compared to other brands that require an inch and a half.

So far, my experience has been great. This bed got me back into a regular bed. It’s not gonna solve my sleep apnea, but it has made sleeping much more comfortable, because of the zero-G elevation setting on the bed during sleep. I’ve had it for about two months and love it. I haven’t needed any adjustments, but I like knowing that option is available. I would recommend it to others.

But I got pissed off looking online for mattresses because I found lots of glowing reviews, and then I found out they were all crap. So, I went to a local mattress store in Agoura Hills, California, which is where this particular outlet is. I just told them that I’ve got X amount of money, and I want the best mattress I can get for it. The representative didn’t point me to the most expensive one, but she pointed me to Back Science Series 3. And the sales team at the location was not pushy. They answered my questions. They were good people. 

And what I got is a great mattress. With it, I definitely had a much better night’s sleep. I’m able to sleep on my side comfortably. I trained in jiu-jitsu, and jiu-jitsu people get their bodies wrecked. My shoulders are trashed. But now, I can sleep comfortably on my shoulders, where I couldn’t with the memory foam.

We had also tried a Purple mattress at a different store, and we liked it. But we have also read that their service life tended to be shorter than other brands and that they were probably the most expensive on the range. We also tried several mattresses, and the Back Science mattress turned out to be the one that felt the best. We were happy with it. It is a million times better than the mattress that we had prior. We're still getting used to it, but we're enjoying it so far. I've been waking up with less neck pain. My wife, who has chronic pain from several major back surgeries, likes it. She's definitely happy with the bed at this point.

Mattresses are expensive these days. But what we paid for the Back Science mattress was certainly less than what we would have paid for the Purple mattress. We're happy with this purchase, and we're waiting to get the adjustable frame, too, that we ordered.

We gave it about a month of sleeping on it. At first, the excitement was there, but the more we slept on it, the more we felt it wasn’t really worth the cost, at least, not so far. We’re keeping an open mind and hoping the issues get fixed.

It’s more my wife who’s testing this. I can sleep on a bed of nails. But I’ve actually woken up several times sweating, which I never do, because it gets so hot. She hasn’t been able to sleep well at all. It’s not like we bought a pair of jeans. We bought a pretty expensive sleep system, and that’s why we spent the money we did. We want to make it right, and we’re still working on that part.

The service has been great, and the people we’ve worked with have been wonderful, but the product itself hasn’t come through yet. They’re talking about adding more fluffing to see if that helps. I’m hoping it works because I like it personally. My wife, though, is a much rougher sleeper than I am, and it hasn’t been good for her at all.

I really want them to succeed. That’s part of why we went with them in the first place. It’s a small business, and we wanted to give them the opportunity. Unfortunately, right now we’re not satisfied, but I’m hoping it gets fixed.

Compared to my old mattress, this is incredible. The price is a little steep but it's worth it.

We had a slight problem at the beginning and they fixed it. They came in and made modifications to the mattress. It seems to be working a lot better than when we originally got it. It’s more similar now to what I had before.

I would recommend Back Science and the store we went to. They were good. The owner of the mattress works out of that store. He called us to talk to us directly about the issues that we were having and they came up with solutions on how to fix it.

I’ve definitely been resting well, it’s very cozy. I had less back pain. It’s better than my other mattress. That was a good experience, and I would recommend them.

The only criticism I have is that the sheets don’t fit the bed properly. I don’t know if they were just cut wrong. My wife talked to them about it, and they wanted her to email them, so she’s going to do that.

I’d tell a friend or a family member that they should definitely check Back Science. Their sheets are nice and good. It definitely helped with our back issues.

I understand that the founder of the company was a practicing chiropractor, so I asked the salesperson if they would have him call me, and he called me personally. I wanted to talk to him because I recently had a spinal surgery. And so, I had a couple of questions about if I had made the right decision for the bed and some other things relating to my surgery. He was very reassuring, and he spent all the time necessary on the phone with me to answer all my questions.

I like that the product we got is locally made and that they are not made until you order them, so there was a little bit of time for delivery. When they delivered, they also took out our old bed away. Also, I like the fact that they will come out and adjust and change your bed if necessary. It is a great company, and, all in all, it was a really great experience.

We’ve had the sleep system for about a month and it’s better than what we had before. It was mainly my wife who had issues, they came back and readjusted some things. At first, it wasn’t working as well as she hoped, but after the adjustments, it seems to be working a little better. We don’t know the long-term effect yet since it’s still new.

The installation was quick, and the team did a good job. They even took my old mattress for me, which made everything easier.

Before choosing this mattress, I tested out probably about 30+ mattresses, and it’s hard when you lay on one for 30 seconds to make a decision. The person who was helping me at the mattress store where I purchased it claimed that she had the same mattress and that she loved it. I assumed she was telling the truth, so that certainly helped with my decision to buy it. I also liked the idea that it was going to provide middle back support because my lower back is what typically hurts.

Now that it’s been broken in, the mattress is very comfortable. It’s nice to get into and there’s no adjustment anymore. I’m a stomach sleeper, so I know it was designed more for that. While I have no issue with the quality, I’m still experiencing the lower back pain, so I can’t say it’s been a miracle cure. But the mattress is certainly way better than what I had.