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Model year 2018 Ford Escapes and Lincoln MKCs recalled

Incorrect front brake hoses may chafe against other components

Ford Motor Company is recalling 88 model year 2018 Ford Escapes and Lincoln MKCs.

The vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.

A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.

What to do

Ford will notify owners, and dealers will inspect the brake hoses, replacing any that are incorrect, free of charge.

The recall is expected to begin March 5, 2018.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S04.

Ford Motor Company is recalling 88 model year 2018 Ford Escapes and Lincoln MKCs.The vehicles may be equipped with incorrect front brake hoses that may...

Model year 2018 Ford Expeditions and Lincoln Navigators recalled

The second row power windows may not reverse

Ford Motor Company is recalling 361 model year 2018 Ford Expeditions and Lincoln Navigators.

The second row window control modules may intermittently stop the movement of the power window.

If something, such as a finger, is pinched by the window glass, the stopped window control module may prevent the window from automatically reversing.

If the window does not automatically reverse when an obstruction is found, it can increase the risk of injury.

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."

What to do

Ford will notify owners, and dealers will inspect the second row window electronic control modules, and replace them as necessary based on their build date codes, free of charge.

The recall is expected to begin February 5, 2018.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18C01.

Ford Motor Company is recalling 361 model year 2018 Ford Expeditions and Lincoln Navigators.The second row window control modules may intermittently st...

Ford recalls model year 2018 Mustangs

The vehicle may roll away in certain circumstances after it has been exited

Ford Motor Company is recalling 2,100 model year 2018 Mustangs equipped with an automatic transmission and a 12.4" digital instrument cluster.

If the ignition is turned off when the transmission is not in PARK, the instrument cluster may not illuminate the PRNDL gear position display and the operator may not receive the "Key in Ignition" chime when the driver's door is opened.

Therefore, these vehicles fails to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 102, "Transmission Shift Lever Sequence/Starter Interlock/Transmission Braking Effect," and number 114, "Theft Protection."

Without a visual or audible warning to the driver that the vehicle is in PARK, the vehicle may roll away after it has been exited if the parking brake has not been applied, increasing the risk of injury or a crash.

What to do

Ford will notify owners, and dealers will update the instrument cluster software, as necessary, free of charge.

The recall is expected to begin February 5, 2018.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C21.

Ford Motor Company is recalling 2,100 model year 2018 Mustangs equipped with an automatic transmission and a 12.4" digital instrument cluster.If the ig...

Ford supersedes previous recall for model year 2004-2006 Ford Rangers

Excessive internal pressure may cause the driver side front airbag to rupture

Ford Motor Company is superseding a previous recall for 361,523 2004-2006 Ford Ranger trucks to implement a final repair.

Upon deployment of the driver side front airbag, excessive internal pressure may cause the inflator to rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

What to do

Ford will notify owners, and dealers will replace the driver's front airbag inflator with an alternate inflator, free of charge.

The recall is expected to begin December 26, 2017, and will be launched in phases through the end of March 2018.

Vehicles that received a replacement air bag inflator under the previous recall need to be returned to a dealer to have an alternate inflator installed.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S42. 

Ford Motor Company is superseding a previous recall for 361,523 2004-2006 Ford Ranger trucks to implement a final repair.Upon deployment of the driver...

Model year 2018 Ford Escapes recalled

The side curtain airbags may not deploy properly

Ford Motor Company is recalling 10,157 model year 2018 Ford Escapes.

The vehicles' side curtain airbags have a component that may detach during deployment of the inflatable curtain air bag.

If the component detaches during deployment, it may enter the passenger compartment and be a projectile within the vehicle cabin, increasing the risk of injury.

What to do

Ford will notify owners, and dealers will replace the driver and passenger side curtain air bags, as necessary, free of charge.

The recall is expected to begin January 29, 2018.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S44.

Ford Motor Company is recalling 10,157 model year 2018 Ford Escapes.The vehicles' side curtain airbags have a component that may detach during deployme...

Ford recalls model year 2016 F-150s and Explorers

The front seat occupant may not be properly restrained in a crash

Ford Motor Company is recalling 177,264 model year 2016 F-150s and Explorers.

Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash, increasing the risk of an injury.

What to do

Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge.

Interim letters are expected to go out January 15, 2018, and a second notice will be sent when the remedy becomes available.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.

Ford Motor Company is recalling 177,264 model year 2016 F-150s and Explorers.Loose power seat adjuster pivot bolts may cause the front seat cushions to...

Ford recalls model year 2017 F-150s with ten-speed transmissions

The transmission may not respond to movement of the shift lever

Ford Motor Company is recalling 11,783 model year 2017 F-150s equipped with ten-speed transmissions.

The pin that attaches the transmission shift linkage to the transmission may come out, preventing the transmission from responding to movement of the shift lever.

The disconnected linkage may cause the vehicle to not move forward or backward as selected by the driver with the shift lever.

Additionally, despite selecting 'Park', if the parking brake is not applied, the vehicle may roll. Either situation increases the risk of a crash.

What to do

Ford will notify owners, and dealers will replace the roll pin with an updated part, free of charge.

The recall is expected to begin December 11, 2017.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S36.

Ford Motor Company is recalling 11,783 model year 2017 F-150s equipped with ten-speed transmissions.The pin that attaches the transmission shift linkag...

Ford Transit vehicles with trailer tow module recalled

Water can enter the tow modules and corrode the wiring

Ford Motor Company is recalling 65,206 model year 2015-2017 Ford Transit vehicles, equipped with a trailer tow module.

Water can enter the tow modules and corrode the wiring causing issues such as rapidly flashing turn signals, loss of instrument panel display, an electrical short and possibly the deployment of seatbelt pretensioner.

An electrical short can increase the risk of a fire, while turn signal, instrument cluster or seatbelt pretensioner problems can increase the risk of a crash.

What to do

Ford will notify owners, and dealers will add a drainage hole in the driver's door stepwell and incorporate a fuse into the vehicle's wiring harness, free of charge.

Interim notices informing owners of the safety risk are expected to be mailed in November 2017. Owners will receive a second notice when the remedy becomes available.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S34.

Ford Motor Company is recalling 65,206 model year 2015-2017 Ford Transit vehicles, equipped with a trailer tow module.Water can enter the tow modules a...

Ford recalls F-150 Raptor Super Cab pick-ups

Rivets are missing from the vehicle's roof braces

Ford Motor Company is recalling 39 model year 2018 Ford F-150 Raptor Super Cab pick-ups not equipped with a moonroof.

The structural roof braces may be missing rivets at the attachment of the roof rail, thereby reducing the structural integrity.

If the structural integrity is reduced, in the event of a rollover crash, there may be an increased risk of injury.

What to do

Ford will notify owners, and dealers will install the rivets for the roof brace attachments, free of charge. The recall was expected to begin October 16, 2017.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S29.

Ford Motor Company is recalling 39 model year 2018 Ford F-150 Raptor Super Cab pick-ups not equipped with a moonroof.The structural roof braces may be...

Ford recalls model year 2017 Ford F-150, F-250, F-350, F-450 and F-550 trucks

The seat belt anchor may not be adequately welded to the seat cushion frame

Ford Motor Company is recalling 504 model year 2017 Ford F-150, F-250, F-350, F-450, and F-550 trucks with manually-adjusted front passenger seats.

The seat belt anchor may not be adequately welded to the seat cushion frame.

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages," and 207, "Seating Systems."

The seat belt buckle weld may fail, preventing the occupants from being properly restrained in the event of a crash, increasing the risk of injury.

What to do

Ford will notify owners, and dealers will replace the front passenger manual seat track, free of charge. The recall is expected to begin November 6, 2017.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C17.

Ford Motor Company is recalling 504 model year 2017 Ford F-150, F-250, F-350, F-450, and F-550 trucks with manually-adjusted front passenger seats.The...

Ford recalls model year 2017 Focus vehicles

An insufficient weld may have reduced the strength of the rear left side seat back

Ford Motor Company is recalling 698 model year 2017 Focus vehicles.

The rear left side seat back frame may have an insufficient weld between the outboard pivot bracket and the pivot nut joint, resulting in the seat back having reduced strength.

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."

The reduced seat back strength may increase the risk of injury in the event of a crash.

What to do

Ford will notify owners, and dealers will inspect and replace the rear second left side rear seat back as necessary, free of charge. The recall is expected to begin October 16, 2017.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C13.

Ford Motor Company is recalling 698 model year 2017 Focus vehicles.The rear left side seat back frame may have an insufficient weld between the outboar...

Ford recalls model year 2017 Lincoln MKZs and Ford Edges & Fusions

The vehicles may lose the ability to move

Ford Motor Company is recalling 5,215 model year 2017 Lincoln MKZs and Ford Edges & Fusions.

On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.

If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.

What to do

Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall is expected to begin August 14, 2017.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.

 

 

Ford Motor Company is recalling 5,215 model year 2017 Lincoln MKZs and Ford Edges & Fusions.On vehicles with 2.0L gas engines and six-speed automatic t...

Ford recalls F-150 and model year 2017 F-250, F-350, F-450 and F-550 trucks

The doors could unlatch in a side impact collision

Ford Motor Company is recalling 14,410 model year 2015-2017 F-150, and model year 2017 F-250, F-350, F-450, and F-550 trucks originally produced with black or body colored exterior door handles that may have been subsequently equipped with a chrome exterior door handle cover accessory kit purchased from a Ford dealer.

The door handle covers may cause the doors to unlatch in a side impact collision.

As such, these vehicles may fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."

If the doors unlatch and open in a side impact collision, the occupants have an increased risk of injury.

What to do

Ford will notify owners, and dealers will remove the accessory covers and refund the purchase price. The recall is expected to begin July 21, 2017.

Owners may contact Ford at 1-866-436-7332. Ford's number for the recall is 17C09.

 

 

Ford Motor Company is recalling 14,410 model year 2015-2017 F-150, and model year 2017 F-250, F-350, F-450, and F-550 trucks originally produced with black...

Ford recalls vehicles with seat back recliner issue

The seat back frame may not restrain the occupant in the event of a crash

Ford Motor Company is recalling 2,204 model year 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism.

The seat back frame may not restrain the occupant in the event of a crash due to having inadequate welds.

As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."

Occupants who are not restrained adequately have an increased risk of injury.

What to do

Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall is expected to begin on June 5, 2017.

Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.

 

 

Ford Motor Company is recalling 2,204 model year 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat bac...

Model year 2017 Ford F-450 and F-550 Superduty vehicles recalled

The driveline may vibrate and fracture the driveline components or the transmission

Ford Motor Company is recalling 509 model year 2017 Ford F-450 and F-550 Superduty vehicles.

Operating the vehicle at highway speeds may cause the driveline to vibrate and fracture the driveline components or the transmission.

If the driveline or transmission fractures, the vehicle may lose motive power, increasing the risk of a crash.

What to do

Ford will notify owners, and dealers will replace the driveshaft and two center bearing brackets, free of charge. Remedy parts are currently unavailable.

Interim notices informing owners of the safety risk were mailed on April 6, 2017. Owners will receive a second notice when remedy parts become available.

Owners may contact Ford customer service at 1-866-436-7332. Ford recall number 17S08.

 

 

Ford Motor Company is recalling 509 model year 2017 Ford F-450 and F-550 Superduty vehicles.Operating the vehicle at highway speeds may cause the drive...

Model year 2017 Ford Mustangs recalled

The driver's door may unlatch in a side impact crash

Ford Motor Company is recalling 5,470 model year 2017 Ford Mustangs.

The return spring for the driver side interior door handle may come loose, allowing the driver's door to unlatch in a side impact crash.

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."

A door unlatching in a crash can increase the risk of injury.

What to do

Ford will notify owners, and dealers will inspect the driver-side interior door handle and repair the return spring, as necessary, free of charge. The recall is expected to begin April 24, 2017.

Owners may contact Ford at 1-866-436-7332. Ford's number for the recall is 17C04.

 

 

Ford Motor Company is recalling 5,470 model year 2017 Ford Mustangs.The return spring for the driver side interior door handle may come loose, allowing...

Ford recalls Edges and Lincoln MKXs and Continentals

The driver's front airbag may not fully inflate during a crash

Ford Motor Company is recalling 27,531 model year 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles.

The driver's front airbag may not fully inflate or the airbag cushion may detach from the airbag module during a crash.

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

If the airbag does not fully inflate or the cushion detaches during a crash, there is an increased risk of injury.

What to do

Ford will notify owners, and dealers will replace the driver front airbag module, free of charge. Owners will be notified when remedy parts are available, currently expected to be in August 2017.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C02.

 

 

Ford Motor Company is recalling 27,531 model year 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles.The driver's front...

Ford recalls model year 2016 Focus and C-Max vehicles

The floor pan may have improperly welded left-hand apron joints

Ford Motor Company is recalling 17 model year 2016 Focus and C-Max vehicles.

The floor pan may have improperly welded left-hand apron joints which may reduce the front-end structural integrity of the vehicle, increasing the risk of injury in the event of a crash.

What to do

Ford will notify owners, and dealers will inspect the apron joints, repairing the vehicle, as necessary, free of charge. The recall is expected to begin March 6, 2017.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S03.

 

 

Ford Motor Company is recalling 17 model year 2016 Focus and C-Max vehicles.The floor pan may have improperly welded left-hand apron joints which may r...

Ford recalls F-250 and F-350 Super Duty trucks

The fuel tank strap may separate from the frame

Ford Motor Company recalling 7,105 model year 2017 F-250 and F-350 Super Duty trucks manufactured August 10, 2016, to September 17, 2016.

The frame reinforcement bracket may not have been attached to the front fuel tank strap, allowing the fuel tank strap to separate from the frame.

A fuel tank strap that separates and allows the fuel tank to contact the ground may cause a fuel leak, increasing the risk of a fire.

What to do

Ford will notify owners, and dealers will inspect and, if necessary, install the reinforcement bracket, free of charge. The recall is expected to begin February 6, 2017.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S45.

 

 

Ford Motor Company recalling 7,105 model year 2017 F-250 and F-350 Super Duty trucks manufactured August 10, 2016, to September 17, 2016.The frame rein...

Ford recalls vehicles with possible oil leak issues

Oil may leak on engine components

Ford Motor Company is recalling 1,163 model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines.

Improperly brazed turbocharger oil supply tubes may leak oil on engine components.

An oil leak, in the presence of an ignition source, increases the risk of a fire.

What to do

Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall is expected to begin on January 23, 2017.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.

 

 

Ford Motor Company is recalling 1,163 model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Intercepto...

Ford recalls model year 2017 Fusions

Stowed luggage may move into the passenger compartment

Ford Motor Company is recalling 35 model year 2017 Ford Fusions manufactured September 27, 2016, to September 28, 2016.

The left rear seat backs pivot pins may have been improperly welded. During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.

What to do

Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall is expected to begin January 9, 2017.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.

Ford Motor Company is recalling 35 model year 2017 Ford Fusions manufactured September 27, 2016, to September 28, 2016.The left rear seat backs pivot p...

Ford Fusions and Lincoln MKZs recalled

A front seat belt anchor cable could fail

Ford Motor Company is recalling 603,392 model year 2013-2016 Ford Fusions manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZs manufactured November 14, 2012, to July 31, 2014.

In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.

If the driver or front passenger seat belt cables cannot properly restrain the front seat occupants, the individuals would be at an increased risk

What to do

Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. Remedy parts are currently unavailable. Owners will be notified of the safety issue beginning on January 20, 2017.

Remedy parts are expected to be available by the second quarter of 2017, and at that time, owners will be mailed a second notice.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.

 

 

Ford Motor Company is recalling 603,392 model year 2013-2016 Ford Fusions manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZs manuf...

Ford recalls model year 2015-2017 Mustangs

A hose may separate from the engine oil cooler tube assembly causing an oil leak

Ford Motor Company is recalling 6,582 model year 2015-2017 Mustangs manufactured February 24, 2015, to August 30, 2016.

A hose may separate from the engine oil cooler tube assembly causing an oil leak.

A sudden loss of engine oil may cause engine failure, increasing the risk of a crash. Additionally, an oil leak, in the presence of an ignition source, increases the risk of a fire.

What to do

Ford will notify owners, and dealers will replace the engine oil cooler tube assembly, free of charge. The recall is expected to begin December 12, 2016.

Owners may contact Ford customer service at 1-866-436-7332. 

 

 

Ford Motor Company is recalling 6,582 model year 2015-2017 Mustangs manufactured February 24, 2015, to August 30, 2016.A hose may separate from the eng...

Ford Escapes and Mercury Mariners recalled

The fuel delivery module may crack, causing a fuel leak.

Ford Motor Company is recalling 329,265 model year 2010-2012 Ford Escapes manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariners manufactured February 25, 2009, to December 12, 2010.

On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak. A fuel leak in the presence of an ignition source increases the risk of a fire.

What to do

Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. The recall is expected to begin December 12, 2016.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.

 

 

Ford Motor Company is recalling 329,265 model year 2010-2012 Ford Escapes manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariners...

Model year 2017 Lincoln Continentals recalled

The headlights may have been built with incorrect lenses

Ford Motor Company is recalling 1,827 model year 2017 Lincoln Continentals manufactured June 14, 2016, to September 23, 2016 and equipped with high intensity discharge (HID) headlights.

The headlights may have been built with incorrect lenses, adversely affecting the turn signal visibility as well as not being properly marked. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

Reduced turn signal visibility to other drivers and pedestrians can increase the risk of a crash.

What to do

Ford will notify owners, and dealers will inspect the headlights, replacing them as necessary, free of charge. The recall is expected to begin November 7, 2016.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C15.

 

 

Ford Motor Company is recalling 1,827 model year 2017 Lincoln Continentals manufactured June 14, 2016, to September 23, 2016 and equipped with high intensi...

Ford recalls model year 2013-2017 Ford Focus hatchbacks

The hatchback may be unlatched with a single press of the interior latch release button.

Ford Motor Company is recalling 64,038 model year 2013-2017 Ford Focus hatchbacks manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission.

The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."

With only a single press needed, the driver may accidentally unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.

What to do

Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. The recall is expected to begin November 14, 2016.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.

 

 

Ford Motor Company is recalling 64,038 model year 2013-2017 Ford Focus hatchbacks manufactured February 14, 2012, to August 26, 2016 and equipped with a ma...

Ford recalls Escape Titanium and SE vehicles

The windows may close on an object such as a body part before the windows auto-reverse

Ford Motor Company is recalling 17,985 model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016.

The settings for the closing-force of the power-operated windows may allow the windows to close on an object -- such as a body part -- and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."

What to do

Ford has notified owners, and dealers will update the power window operating system software, free of charge. The recall began on September 8, 2016.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C12.

 

Ford Motor Company is recalling 17,985 model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016.The settings...

Ford recalls Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles

The fuel pump could lose electrical power

Ford Motor Company is recalling77,502 model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles.

 

A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.

 

A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.

 

What to do

 

Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall is expected to begin September 12, 2016.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.

 

 

 

Ford Motor Company is recalling77,502 model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost en...

Ford C-MAX, Escape, Focus, Mustang, Transit Connect and Lincoln MKC vehicles recalled

The pawl spring tab in the side door latch could break

Ford Motor Company is recalling approximately 830,000 2013-15 Ford C-MAX, 2013-15 Ford Escape, 2012-15 Ford Focus, 2015 Ford Mustang and Lincoln MKC, and 2014-16 Ford Transit Connect vehicles.

 

The pawl spring tab in the side door latch could break, preventing the door from latching. In certain situations where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury.

 

Because the rate of reports is higher for vehicles in states with higher ambient temperatures and solar loading

 

The recall is focused primarily in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Texas, Utah, Oregon and Washington as the rate of problem reports is higher for vehicles in states with higher ambient temperatures and solar loading.

 

One reported accident and one reported injury may be related to this issue.

 

Recalled vehicles include 766,682 in the U.S. and federalized territories, and 61,371 in Mexico.

 

What to do

 

Dealers will replace side door latches at no cost to the customer. In addition, Ford will launch a corresponding customer satisfaction program for vehicles outside the scope of this recall.

 

If a vehicle exhibits a broken door latch, Ford will provide a one-time replacement at no charge for the life of the vehicle.

 

 

Ford Motor Company is recalling approximately 830,000 2013-15 Ford C-MAX, 2013-15 Ford Escape, 2012-15 Ford Focus, 2015 Ford Mustang and Lincoln MKC, and 2...

Model year 2015-2016 Ford Focus Electric vehicles recalled

The transmission's differential pinion gear shaft may overheat and fracture

Ford Motor Company is recalling 865 model year 2015-2016 Ford Focus Electric vehicles manufactured August 20, 2015, through April 13, 2016.

 

The transmission's differential pinion gear shaft may overheat and fracture. A fractured pinion shaft could cause a loss of motive power and loss of the transmission park function, increasing the risk of a crash.

 

What to do

 

Ford will notify owners, and dealers will replace the transmission differential assembly, free of charge. The recall is expected to begin on July 25, 2016.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S28.

 

 

Ford Motor Company is recalling 865 model year 2015-2016 Ford Focus Electric vehicles manufactured August 20, 2015, through April 13, 2016. The tra...

Ford recalls Explorers and F-150s equipped with manual recline driver's seats

The seat back frame may have insufficient welds

Ford Motor Company is recalling 5,280 model year 2016 Ford Explorers and F-150s equipped with a manual recline driver's seat.

 

The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."

 

 

The seat back may not restrain the occupant adequately during a crash, increasing the risk of injury.

 

What to do

 

Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall is expected to begin on August 15, 2016.

 

Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.

 

 

Ford Motor Company is recalling 5,280 model year 2016 Ford Explorers and F-150s equipped with a manual recline driver's seat. The seat back frame m...

Ford recalls model year 2016 Lincoln MKX vehicles

The child seat tether anchors in the second row center seating position are blocked

Ford Motor Company is recalling five model year 2016 Lincoln MKX vehicles manufactured September 24, 2015.

 

An incorrect seat back trim cover was installed on the affected vehicles, blocking the child seat tether anchors in the second row center seating position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child restraint anchorage systems."

 

An improperly anchored child seat can increase the risk of injury in a crash.

 

What to do

 

Ford will notify owners, and dealers will replace the seat back trim cover and tether cover bezel on the second row, free of charge. The recall is expected to begin on June 13, 2016.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C09.

 

Ford Motor Company is recalling five model year 2016 Lincoln MKX vehicles manufactured September 24, 2015. An incorrect seat back trim cover was in...

Ford recalls model year 2016 Fusions

The driver may not be adequately restrained in a crash

Ford Motor Company is recalling 39 model year 2016 Ford Fusions manufactured from March 10, 2016, through March 16, 2016Ford Motor Company.

 

The front driver seat track assembly's rear riser may have been improperly welded to the seat track rail, and as a result, the driver may not be adequately restrained in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 207, "Seating Systems" and 210, "Seat Belt Assembly Anchorages."

 

An improperly welded driver seat riser may fail to adequately restrain the driver during crash, increasing the risk of injury.

 

What to do

 

Ford quarantined the affected vehicles at dealerships prior to their sale. Dealers will replace the front driver seat track rail, free of charge.

 

The recall began on April 26, 2016. Ford's number for this recall is 16C05.

 

Ford Motor Company is recalling 39 model year 2016 Ford Fusions manufactured from March 10, 2016, through March 16, 2016Ford Motor Company. The fro...

Ford recalls F-150 trucks, Expeditions, Mustangs and Lincoln Navigators

The automatic transmission that may unexpectedly downshift to first gear

Ford Motor Company is recalling 184,000 model year 2011-2012 Ford F-150 trucks manufactured August 19, 2011, to March 9, 2012; 2012 Ford Expeditions and Lincoln Navigators manufactured August 19, 2011, to December 19, 2011; and 2012 Ford Mustangs manufactured August 19, 2011, to February 21, 2012.

 

The vehicles are equipped with an automatic transmission that may unexpectedly downshift to first gear, regardless of vehicle speed.

 

An unexpected downshift into first gear can cause the vehicle to slow down suddenly without warning and the rear tires may slide or lock, increasing the risk of a crash.

 

What to do

 

Ford will notify owners, and dealers will reprogram the powertrain control module with updated software, free of charge. The recall is expected to begin May 23, 2016.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S19.

 

 

Ford Motor Company is recalling 184,000 model year 2011-2012 Ford F-150 trucks manufactured August 19, 2011, to March 9, 2012; 2012 Ford Expeditions and Li...

Ford recalls F-250, F-350, F-450 and F-550 trucks

The inner sidewall of the trucks' tires may be damaged

Ford Motor Company is recalling 2,288 model year 2016 Ford F-250, F-350, F-450, and F-550 trucks manufactured April 5, 2016, to April 11, 2016.

 

The tires installed during assembly of the vehicles may have sustained damage to the inner sidewall, possibly resulting in a loss of air or a tire rupture.

 

A rapid loss of air or a tire rupture while the vehicle is being driven may cause a loss of vehicle control, increasing the risk of a crash.

 

What to do

 

Ford will notify owners, and dealers will inspect the tires for damage and replace them as necessary, free of charge. The recall is expected to begin in May 2016.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S17.

 

 

Ford Motor Company is recalling 2,288 model year 2016 Ford F-250, F-350, F-450, and F-550 trucks manufactured April 5, 2016, to April 11, 2016. The...

Ford recalls model year 2014-2015 Ford Explorers

Improperly welded rear suspension toe links may fracture

Ford Motor Company is recalling 75,364 model year 2014-2015 Ford Explorers manufactured January 17, 2014 to May 31, 2014.

 

The recalled vehicles may have improperly welded rear suspension toe links that may fracture.

 

A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.

 

What to do

 

Ford will notify owners, and dealers will replaced the rear suspension toe links, free of charge. The recall is expected to begin in May 2016.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.

 

 

Ford Motor Company is recalling 75,364 model year 2014-2015 Ford Explorers manufactured January 17, 2014 to May 31, 2014. The recalled vehicles may...

Lincoln MKCs and Ford Explorers recalled

The vehicles' engine block heaters have elements that may overheat while plugged in

Ford Motor Company is recalling 1,543 model year 2015-2016 Lincoln MKCs manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorers manufactured October 20, 2014, to January 28, 2016.

 

The vehicles are equipped with 2.3L GTDI engines and engine block heaters and the block heaters have elements that may overheat while plugged in, increasing the risk of a fire.

 

What to do

 

Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The engine block heaters should not be used until the vehicle has been remedied. The recall is expected to begin May 16, 2016.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14.  

 

Ford Motor Company is recalling 1,543 model year 2015-2016 Lincoln MKCs manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorers manufa...

Ford recalls F-150 trucks with Multi-Contour Seats

An adult in the front passenger seat may be misclassified as a child

Ford Motor Company (Ford) is recalling 2,894 model year 2016 F-150 trucks manufactured April 27, 2015, to November 22, 2015, and equipped with Multi-Contour Seats (MCS).

 

The front passenger seat Occupant Classification System (OCS) that calibrates the air bag deployment level may incorrectly classify an adult as a child when the seat massage feature is activated.

 

If an adult is incorrectly classified as a child, the passenger front air bag will not deploy during a crash, increasing the risk of injury.

 

What to do

 

Ford will notify owners, and dealers will update the Occupant Classification System Module (OCSM) with new software, free of charge. The recall is expected to begin March 7, 2016.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S05.

 

 

Ford Motor Company (Ford) is recalling 2,894 model year 2016 F-150 trucks manufactured April 27, 2015, to November 22, 2015, and equipped with Multi-Contou...

Ford recalls older Ranger vehicles with air bag inflator issue

Excessive internal pressure may cause the inflator to rupture

Ford Motor Company is recalling 361,692 model year 2004-2006 Ranger vehicles manufactured March 24, 2003, to May 4, 2006.

 

The driver's side front air bag inflator could rupture upon deployment.

 

In the event of a crash necessitating deployment of the driver's front air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

 

Ford will notify owners, and dealers will replace the air bag inflators, free of charge. The recall is expected to begin March 7, 2016.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S03.

 

 

Ford Motor Company is recalling 361,692 model year 2004-2006 Ranger vehicles manufactured March 24, 2003, to May 4, 2006. The driver's side front a...

Ford recalls F-150 SuperCrew trucks

The seat belts may not properly restrain the seat occupant in the event of a crash

Ford Motor Company is recalling 2,590 model year 2015 Ford F-150 SuperCrew trucks manufactured January 22, 2015, to March 17, 2015.

 

The vehicles may be equipped with driver or front passenger seat belt anchorage assemblies whose pretensioner cable was not properly crimped. As a result, the seat belts may not properly restrain the seat occupant in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies" and 210, " Seat Belt Assembly Anchorages."

 

An occupant not properly restrained is at an increased risk of injury in the event of a crash.

 

Ford will notify owners, and dealers will replace the driver and/or front passenger side seat belt retractor(s) and pretensioner(s), free of charge. The recall is expected to begin February 8, 2016.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C17.

 

 

 

Ford Motor Company is recalling 2,590 model year 2015 Ford F-150 SuperCrew trucks manufactured January 22, 2015, to March 17, 2015. The vehicles ma...

Ford recalls Escapes and Focus STs

The vehicle could hesitate or the engine could stall

Ford Motor Company is recalling 9,017 model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013.

 

Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).

 

The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.

 

Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall is expected to begin January 4, 2016.

 

Owners may contact Ford customer service 1-866-436-7332. Ford's number for this recall is 14S17-S1.

 
Ford Motor Company is recalling 9,017 model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manu...

Ford Fusions and Mercury Milans recalled

The fuel tank may crack and leak fuel

Ford Motor Company is recalling 411,205 model year 2010-2011 Ford Fusions manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milans manufactured July 23, 2008, to December 10, 2010.

 

The vehicles' fuel vapor canisters purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank. The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.

 

Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall is expected to begin January 11, 2016.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.

 

 

Ford Motor Company is recalling 411,205 model year 2010-2011 Ford Fusions manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milans manufa...

Ford recalls Mustangs with seat belt issue

The front and rear seat belts and child seat tether anchors may be damaged

Ford Motor Company is recalling 1,900 model year 2016 Ford Mustangs manufactured September 26, 2015, to October 1, 2015.

 

The front and rear seat belts and child seat tether anchors may have been damaged in shipping from the supplier to the vehicle assembly plant and may not adequately restrain the occupant in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection," and 225, "Child restraint anchorage systems."

:

If the restraint components do not function as intended, the occupants may not be properly restrained in the event of a crash, increasing their risk of injury.

 

Ford will notify owners, and dealers will replace the front and rear seat belt assemblies and the child seat tether anchors, free of charge. The recall is expected to begin on December 14, 2015.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C13.

 

 

Ford Motor Company is recalling 1,900 model year 2016 Ford Mustangs manufactured September 26, 2015, to October 1, 2015. The front and rear seat be...

Ford recalls F-150 trucks equipped with Adaptive Cruise Control

The vehicle may falsely detect an obstacle in its path and unexpectedly apply the brakes

Ford Motor Company is recalling 33,481 model year 2015 Ford F-150 trucks manufactured March 18, 2014, to August 6, 2015 and equipped with Adaptive Cruise Control (ACC).

 

While using the ACC, the vehicle may falsely detect an obstacle in its path and may unexpectedly apply the brakes. A vehicle that brakes unexpectedly increases the risk of a crash.

 

Ford will notify owners, and dealers will reprogram the cruise control module with updated ACC radar software, free of charge. The recall was expected to begin October 19, 2015.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S29.

 

 

Ford Motor Company is recalling 33,481 model year 2015 Ford F-150 trucks manufactured March 18, 2014, to August 6, 2015 and equipped with Adaptive Cruise C...

Ford Fusion and Lincoln MKZ vehicles recalled

The fuel tanks may crack in the event of a crash

Ford Motor Company is recalling 658 model year 2016 Ford Fusions manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manufactured September 3, 2015, to September 12, 2015.

 

The recalled vehicles have a fuel tank that may have insufficient wall thickness. As a result, the fuel tanks may crack in the event of a crash and thus the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."

 

A fuel tank that cracks may leak fuel, increasing the risk of a fire.

 

Ford will notify owners, and dealers will replace the fuel tank, free of charge. The recall was expected to begin October 19, 2015.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C11.

 

 

 

Ford Motor Company is recalling 658 model year 2016 Ford Fusions manufactured September 3, 2015, to September 13, 2015, and 2016 Lincoln MKZ vehicles manuf...

Ford recalls Windstar minivans

The rear axle may fracture, affecting the vehicle handling

Ford Motor Company is recalling 283,413 model year 1998-2003 Windstars manufactured September 2, 1997, to July 3, 2003.

 

The recalled vehicles were previously remedied to safeguard against the rear axle cracking from corrosion, however, the remedy brackets may have been installed improperly. The incorrect bracket installations may limit the effectiveness of the service repair for the earlier recall.

 

If the brackets were not installed properly, the rear axle may fracture, affecting the vehicle handling and increasing the risk of a crash.

 

Ford will notify owners, and dealers will inspect the brackets to verify their proper installation. If a bracket is found to have been installed improperly, the rear axle will be replaced. These repairs will be performed free of charge.

 

The recall is expected to begin October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S27.

 

 

Ford Motor Company is recalling 283,413 model year 1998-2003 Windstars manufactured September 2, 1997, to July 3, 2003. The recalled vehicles were previo...

Lincoln MKT Town Cars recalled

The vehicles are missing a row of seating

Ford Motor Company is recalling 265 model year 2015 Lincoln MKT Town Cars equipped with the livery package manufactured February 4, 2015, to June 23, 2015.

 

The vehicles were intended to seat five passengers, but were delivered without the second row seating. Accordingly, the vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 110.

 

The vehicles also fail to comply with FMVSS No. 225, "Child Restraint Anchorages" since they were delivered without a tether anchorage at the front passenger seating position, and as is required for vehicles without a second row of seats.

 

The vehicles do not have the seats and restraints that they were intended to have. Unrestrained or improperly restrained occupants are at an increased risk of injury in the event of a crash.

 

Dealers will inspect and install second row seating if it is missing. The recall began on July 28, 2015.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C08.

 

 

Ford Motor Company is recalling 265 model year 2015 Lincoln MKT Town Cars equipped with the livery package manufactured February 4, 2015, to June 23, 2015....

Ford recalls vehicles with parking brake issue

The parking brake may not fully engage when applied

Ford Motor Company is recalling 7,165 model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015; Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015; and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015.

 

The recalled vehicles have a parking brake that may not fully engage when applied. As such, they fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."

 

If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.

 

Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall is expected to begin August 31, 2015.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.

 

 

Ford Motor Company is recalling 7,165 model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015; Lincoln M...

Ford recalls Focus, C-MAX and Escape vehicles

The engine may to continue to run with the ignition key in the “off” position

Ford Motor Company recalling approximately 433,000 model year 2015 Focus vehicles from June 17, 2014, through June 12, 2015; 2015 C-MAX vehicles built from April 22, 2014, through June 12, 2015; and 2015 Escape vehicles built from April 1, 2014, through June 12, 2015.

 

It could be possible for the engine to continue to run after turning the ignition key to the “off” position and removing the key, or after pressing the Engine Start/Stop button.

 

Ford says it is not aware of any accidents or injuries associated with this issue.

 

Dealers will update the body control module software at no cost to the customer.

 

 

Ford Motor Company recalling approximately 433,000 model year 2015 Focus vehicles from June 17, 2014, through June 12, 2015; 2015 C-MAX vehicles built from...

Ford recalls Escape and Transit Connect vehicles

Specific warning chimes, messages and warning lights may not function

Ford Motor Company is recalling 182,520 model year 2014-2015 Ford Escape vehicles manufactured May 19, 2014, to February 6, 2015, and Transit Connect vehicles manufactured May 13, 2014, to December 10, 2014.

 

Due to a software incompatibility issue, the instrument panel cluster be inoperative including a blank multiple functional display (MFD), and non-functional warning chimes, messages and warning lights.

 

If the instrument cluster is inoperative, the driver of may not be warned of safety related issues such as low tire pressures or disabled air bags, increasing the risk of personal injury or a crash.

 

Ford will notify owners, and dealers will update the instrument panel software, free of charge. The recall is expected to begin August 10, 2015.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C03.

 

 

Ford Motor Company is recalling 182,520 model year 2014-2015 Ford Escape vehicles manufactured May 19, 2014, to February 6, 2015, and Transit Connect vehic...

Ford recalls Mustangs with possible fuel tank issue

Prolonged exposure to elevated underbody temperatures can cause degradation of the fuel tank

Ford Motor Company is recalling 19,095 model year 2015 Ford Mustangs manufactured February 14, 2014, to February 10, 2015, and equipped with 2.3L engines.

 

Prolonged exposure to elevated underbody temperatures can cause degradation of the fuel tank and/or fuel vapor lines, which may eventually result in a fuel leak. In addition, this condition could cause seals in the parking brake cable to degrade, potentially affecting parking brake function.

 

If the vehicle experiences a fuel leak in the presence of an ignition source it can, increase the risk of a vehicle fire. Reduced parking brake function could potentially result in unexpected vehicle movement, which may increase the risk of injury.

 

Ford will notify owners, and dealers will replace the fuel tank shield, add thermal patches to the fuel tank and parking brake cable, and add thermal wraps to the fuel vapor lines. The repairs will be performed at no charge. The recall is expected to begin July 6, 2015.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S19.

 

 

Ford Motor Company is recalling 19,095 model year 2015 Ford Mustangs manufactured February 14, 2014, to February 10, 2015, and equipped with 2.3L engines. ...

Ford recalls more than 400,000 vehicles in North America

The recalled vehicles have steering or temperature issues

In the first of 2 actions, Ford is recalling 423,000 Ford Taurus and Flex vehicles, Lincoln MKS and MKT vehicles, 2011-2012 Ford Fusion and Lincoln MKZ vehicles, and 2011 Mercury Milan vehicles.

 

A potential intermittent electrical connection in the steering gear might result in the loss of electric power steering assist while driving. If this happens, the steering system defaults to manual steering mode, making the vehicle more difficult to steer, especially at lower speeds. This could result in the increased risk of a crash.

 

Ford says it's aware of 4 minor accidents that might be related to this condition, but no injuries.

 

Dealers will perform one of 2 service fixes, depending upon whether certain diagnostic trouble codes are present in the vehicle. They will either update software for the power steering control module or replace the steering gear.

 

Mustang recall

 

Ford is also recalling 19,500 2015 Ford Mustang vehicles with a 2.3 liter engine.

 

Prolonged exposure to elevated underbody temperatures might cause degradation of the fuel tank and fuel vapor lines, which could eventually result in a fuel leak. In addition, prolonged exposure to elevated underbody temperatures might cause the parking brake cable seals to degrade, potentially affecting parking brake functions.

 

A fuel leak in the presence of an ignition source increases the risk of a fire. Impaired parking brake function could result in unexpected vehicle movement, which might increase the risk of injury.

 

Ford says it's not aware of any accidents, injuries or fires resulting from this condition.

 

Dealers will replace the current fuel tank shield with a shield with better insulating capability, install thermal patches on the fuel tank and parking brake cable, and install thermal wraps on the fuel vapor lines.

 

In the first of 2 actions, Ford is recalling 423,000 Ford Taurus and Flex vehicles, Lincoln MKS and MKT vehicles, 2011-2012 Ford Fusion and Lincoln MKZ veh...

Lincoln MKZs with daytime running lights recalled

The light output may exceed federal limits in some instances

Ford Motor Company is recalling 21,435 model year 2015 Lincoln MKZ vehicles manufactured February 17, 2014, to March 19, 2015, and equipped with daytime running lights (DRL).

 

The parking lights do not reduce their light output from a DRL level when used in conjunction with the headlights and may exceed the permissible amount allowed by federal regulations. Excessive light output could temporarily blind oncoming traffic, increasing the risk of a crash.

 

Ford has notified owners, and dealers will update the lighting control software, free of charge. The recall began on May 8, 2015.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for the recall is 15C02.

 

Ford Motor Company is recalling 21,435 model year 2015 Lincoln MKZ vehicles manufactured February 17, 2014, to March 19, 2015, and equipped with daytime ru...

Ford F-150 trucks with steering issue recalled

The steering upper intermediate shaft was improperly riveted

Ford Motor Company is recalling 8,963 model year 2015 Ford F-150 trucks manufactured March 19, 2015, to March 30, 2015.

 

The affected vehicles may have been built with a steering upper intermediate shaft that was improperly riveted. If the intermediate shaft was improperly riveted, it could separate from the intermediate shaft flex coupling, resulting in a loss of steering control and increasing the risk of a vehicle crash.

 

Ford will notify owners, and dealers will inspect the intermediate shaft and replace it, as necessary, free of charge. The recall is expected to begin in May 2015.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S17.

 

 

Ford Motor Company is recalling 8,963 model year 2015 Ford F-150 trucks manufactured March 19, 2015, to March 30, 2015. The affected vehicles may have be...

Ford F-150s recalled

The vehicles may have loose or missing underbody heat shields

Ford Motor Company is recalling 73 model year 2015 Ford F-150s manufactured January 30, 2015, to January 31, 2015.

 

The affected vehicles may have loose or missing underbody heat shields. A missing underbody heat shield can lead to degradation or melting of the fuel or vapor lines, increasing the risk of a fire.

 

Ford will notify owners, and dealers will inspect the vehicle for missing underbody heat shields and fasteners, and will install the missing components as required, free of charge. The recall is expected to begin on May 11, 2015.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S12.

 

Ford Motor Company is recalling 73 model year 2015 Ford F-150s manufactured January 30, 2015, to January 31, 2015. The affected vehicles may have loose o...

Ford, Lincoln vehicles with steering issue recalled

The electric power steering gear motor attachment bolts may be corroded

Ford Motor Company is recalling 487,301 model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015.

 

The vehicles were originally sold, or are currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia.

 

Snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.

 

If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.

 

Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge.

 

The recall is expected to begin June 22, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.

Ford Motor Company is recalling 487,301 model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 201...

Ford recalls Ford Fiestas, Fusions, and Lincoln MKZs

The vehicles may have a broken door latch pawl spring tab

Ford Motor Company is recalling approximately 390,000 model year 2012-2014 Ford Fiestas, and 2013-2014 model year Ford Fusions and Lincoln MKZs.

 

The door latch in the recalled vehicles may experience a broken pawl spring tab, which typically results in a condition where the door will not latch. If a customer is then able to latch the door, there is potential the door may unlatch while the vehicle is being driven, increasing the risk of injury.

 

Ford is aware of two reports of soreness resulting from an unlatched door bouncing back when the customer attempted to close it, and one accident report when an unlatched door swung open and struck an adjacent vehicle as the driver was pulling into a parking space.

 

Approximately 390,000 vehicles are located in North America, including 336,873 in the U.S. and federalized territories, 30,198 in Canada and 22,514 in Mexico.

 

Dealers will replace all four door latches at no cost to the customer.

Ford Motor Company is recalling approximately 390,000 model year 2012-2014 Ford Fiestas and 2013-2014 model years Ford Fusions and Lincoln MKZs. The door...

Ford recalls Lincoln MKT limousines and hearses

The vacuum pump relay may overheat

Ford Motor Company is recalling 1,549 model year 2013-2015 Lincoln MKT vehicles with a limousine and hearse prep package, manufactured March 6, 2012, to March 10, 2015.

 

The vacuum pump relay may overheat due to an internal fault or contamination, increasing the risk of a vehicle fire.

 

Ford will notify owners, and dealers will replace the vacuum pump relay with a new electro-mechanical relay, free of charge. The recall is expected to begin May 11, 2015.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S10.

Ford Motor Company is recalling 1,549 model year 2013-2015 Lincoln MKT vehicles with a limousine and hearse prep package, manufactured March 6, 2012, to M...

Ford recalls Explorers with door handle issue

The interior door handle return spring may unseat

Ford Motor Company is recalling 194,484 model year 2011-2013 Explorers.

 

The interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation. This could result in the door unlatching in the event of a side impact crash, increasing the risk of personal injury.

 

Ford will notify owners, and dealers will inspect all 4 of the interior door handles and either repair or replace them, free of charge. The recall is expected to begin on May 11, 2015.

 

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.

Ford Motor Company is recalling 194,484 model year 2011-2013 Explorers. The interior door handle return spring may unseat, resulting in interior door han...

Ford recalls Lincoln MKCs

The engine may shut off inadvertently

Ford Motor Company is recalling 11,144 model year 2015 Lincoln MKC vehicles manufactured August 20, 2013, to September 9, 2014.

The Push-to Start/Stop (PTS) button located at the bottom of the shift transmission controls may be pushed inadvertently, causing the engine to shut off.

If the PTS switch is pressed inadvertently, the vehicle may stop unexpectedly, increasing the risk of a crash. In the event of a crash with the vehicle turned off, the air bags and seat belt restraints may not function as intended, increasing the risk of injury.

Ford will notify owners, and dealers will relocate the PTS switch and reprogram the Powertrain Control Module (PCM), free of charge. The recall is expected to begin February 23, 2015.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S29.

Ford Motor Company is recalling 11,144 model year 2015 Lincoln MKC vehicles manufactured August 20, 2013, to September 9, 2014. The Push-to Start/Stop (P...

Ford Escape and Lincoln MKC vehicles recalled

The fuel pump may fail

Ford Motor Company is recalling 9,038 model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014.

Improper nickel plating of components within the fuel pump may result in the fuel pump failing which could cause the vehicle to stall without warning, increasing the risk of a crash.

Ford will notify owners, and dealers will replace the fuel pump, free of charge. The recall is expected to begin February 23, 2015.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S30.

Ford Motor Company is recalling 9,038 model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manuf...

Mustangs with fuel line issue recalled

The fuel pressure sensor may not have been seated properly to the fuel jumper line

Ford Motor Company is recalling 712 model year 2015 Ford Mustangs manufactured September 25, 2014, to October 9, 2014.

The fuel pressure sensor may not have been seated properly to the fuel jumper line, which may cause a fuel leak. A partially seated fuel pressure sensor could cause a fuel odor or a fuel leak, increasing the risk of a vehicle fire in the presence of an ignition source.

Ford will notify owners, and dealers will replace the fuel jumper line, free of charge. The recall is expected to begin in December 2014.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S27.

Ford Motor Company is recalling 712 model year 2015 Ford Mustangs manufactured September 25, 2014, to October 9, 2014. The fuel pressure sensor may not h...

Ford issues regional recall for Ranger and GT vehicles

Excessive internal pressure may cause the air bag inflator to rupture

Ford Motor Company is conducting a regional recall for certain model year 2004-2005 Ford Ranger and 2005-2006 Ford GT vehicles vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity.

Vehicles sold, or ever registered, in Florida, Hawaii, Puerto Rico, the U.S. Virgin Islands, Saipan, Guam and American Samoa, as well as certain areas of Alabama, Mississippi, Louisiana, Texas and Georgia, are included.

Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture with metal fragments striking and potentially seriously injuring the vehicle occupants.

Ford will notify owners, and dealers will replace the inflators in all affected vehicles, free of charge. The recall is expected to begin in the latter part of January 2015.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S28.

Ford Motor Company is conducting a regional recall for certain model year 2004-2005 Ford Ranger and 2005-2006 Ford GT vehicles vehicles originally sold, or...

Ford recalls F-150 with brake pedal issue

The brake pedal position switch may not be adjusted properly

Ford Motor Company is recalling 618 model year 2014 F-150 vehicles manufactured March 1, 2014, to March 13, 2014.

The brake pedal position switch man not be properly adjusted. As a result, the brake lights may illuminate with a delay or not at all. If the brake lights fail to illuminate, or illuminate after a delay, there is an increased risk of a crash.

Until the vehicle has been remedied, owners are advised not to use their cruise control system.

Ford has notified owners, and dealers will adjust the brake pedal position switch, free of charge. The recall began on November 24, 2014.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C09.

Ford Motor Company is recalling 618 model year 2014 F-150 vehicles manufactured March 1, 2014, to March 13, 2014. The brake pedal position switch man not...

Ford recalls Mustangs with seat belt issues

The passenger safety belt tension sensor may misclassify the size of the front passenger seat occupant

Ford Motor Company is recalling 50 model year 2015 Ford Mustang vehicles manufactured August 18, 2014, to October 2, 2014.

The passenger safety belt tension sensor in the recalled vehicles may misclassify the size of the front passenger seat occupant, causing a child-sized occupant to be classified as an adult and an adult passenger to be classified as a child.

If the tension sensor misclassifies the front passenger, improper passenger air bag deployment may occur, increasing the risk of occupant injury in the event of a vehicle crash.

Ford has notified owners, and dealers will replace the passenger safety belt buckle, free of charge. The recall was expected to began in October 2014.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C08.

Ford Motor Company is recalling 50 model year 2015 Ford Mustang vehicles manufactured August 18, 2014, to October 2, 2014. The passenger safety belt tens...

Ford recalls vehicles with steering issues

The problem could result in a loss of steering control

Ford Motor Company is recalling 36,888 model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385.

Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, increasing the risk of a crash.

Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of a prior recall.

Dealers will inspect and replace the upper immediate shaft if necessary free of charge. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began November 17, 2014.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.

Ford Motor Company is recalling 36,888 model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to A...

Ford recalls F-150 and Flex vehicles

The vehicles have a reduced clearance between the seat frame and the seat track assembly

Ford Motor Company is recalling 113,418 model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014.

The vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger.

Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.

Ford will notify owners, and dealers will widen the gap between the seat frame and seat track assembly and recalibrate the seat OCS, free of charge. The recall began November 25, 2014.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C10.

Ford Motor Company is recalling 113,418 model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The vehicles were manuf...

Ford recalls Lincoln MKX, and Ford Edge vehicles

The vehicles may leak fuel

Ford Motor Company is recalling 186,024 model year 2007-2008 Lincoln MKX, and Ford Edge vehicles, manufactured June 15, 2006, to September 22, 2008.

The vehicles were originally sold, or are currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia.

Due to corrosion from salt water exposure such as from road salt use, the vehicles may leak fuel from the fuel tank seam weld under the tank mounting reinforcement brackets. A fuel leak in the presence of an ignition source increases the risk of a fire.

Ford will notify owners. The remedy is currently being developed. The recall is expected to begin on December 8, 2014.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S22.

Ford Motor Company is recalling 186,024 model year 2007-2008 Lincoln MKX, and Ford Edge vehicles, manufactured June 15, 2006, to September 22, 2008, and or...

Ford recalls various Fusions

The key can be removed even if the transmission is not in Par

Ford is recalling approximately 65,000 2014-15 Fusions manufactured from July 27, 2013, to Oct. 31, 2014; 2015 Fusion Energi vehicles manufactured from July 14, 2014, to Oct. 31, 2014; and 2015 Fusion Hybrid vehicles manufactured from Feb. 24, 2014, to Oct. 31, 2014.

A programming issue in the instrument cluster allows the key to be removed 30 minutes after the ignition is turned off, even if the transmission is not in Park. This is a compliance issue with a regulation involving theft protection and rollaway prevention.

Ford says it is not aware of any accidents or injuries related to this condition.

Dealers will reprogram the instrument cluster at no cost to the customer.

Ford is recalling approximately 65,000 2014-15 Fusions manufactured from July 27, 2013, to Oct. 31, 2014; 2015 Fusion Energi vehicles manufactured from Ju...

Ford Flex and F-150 vehicles recalled

The passenger airbag may not deploy in certain frontal crashes

Ford is recalling approximately 135,000 2014 Ford Flex vehicles manufactured between March 1, 2014, and May 31, 2014; and F-150 vehicles built from March 1, 2014, to May 31, 2014; and F-150 vehicles serviced with a suspect seat track assembly repaired Feb. 17, 2014, through Oct. 31, 2014.

A passenger seat sensing issue could result in non-deployment of the passenger airbag in certain frontal crashes, if an adult is in the passenger seat. This may increase the risk of injury in certain frontal crashes.

Ford says it is unaware of any accidents or injuries related to this condition.

Dealers will widen the gap between the manual seat frame and seat track assembly, then calibrate the seat occupant classification system at no cost to the customer.

Ford is recalling approximately 135,000 2014 Ford Flex vehicles manufactured between March 1, 2014, and May 31, 2014; and F-150 vehicles built from March 1...

Ford recalls F-150 trucks

The vehicles have a brake pedal position switch issue

Ford is recalling approximately 950 2014 Ford F-150 vehicles built from March 1, 2014, to March 13, 2014.

A brake pedal position switch that may be incorrectly adjusted, possibly resulting in a delay or a non-illumination of the brake lights when the brake pedal is depressed.

Drivers may need to use additional brake pressure to disengage the cruise control system, so Ford is advising customers not to use cruise control until the vehicle has been repaired. The cruise control system off switch on the steering wheel will continue to disengage the system.

Ford says it is unaware of any accidents or injuries related to this condition.

Dealers will remove and reinstall the brake pedal position switch at no cost to the customer.

Ford is recalling approximately 950 2014 Ford F-150 vehicles built from March 1, 2014, to March 13, 2014. A brake pedal position switch that may be incorr...

Ford recalls Ford Crown Victoria, Mercury Grand Marquis and Lincoln Town Car vehicles

The vehicles' steering issue may have been improperly repaired in a previous recall

Ford is recalling approximately 38,600 2005-2011 Ford Crown Victoria vehicles, Mercury Grand Marquis vehicles, and Lincoln Town Car vehicles built from March 8, 2004 to Aug. 30, 2011.

The vehicles may have been improperly repaired during a previous safety recall for an issue with the lower intermediate steering shaft. This improper repair could potentially result in a loss of steering.

Ford says it is aware of one accident and no injuries attributed to this condition.

Dealers will inspect and replace the upper intermediate steering shaft if necessary. They will also inspect the steering column lower bearing and install a bearing retainer kit if necessary.

Ford is recalling approximately 38,600 2005-2011 Ford Crown Victoria vehicles, Mercury Grand Marquis vehicles, and Lincoln Town Car vehicles built from Mar...

Ford recalls Mustangs

The safety belt buckle tension sensor could malfunction

Ford is recalling 53 2015 Ford Mustangs built from Aug. 18, 2014 to Oct. 2, 2014. Fifty of the vehicles are in the U.S. and federalized territories, and 3 are in Canada.

The safety belt buckle tension sensor, included in the assembly, may not have been calibrated at the supplier and could result in misclassification of the front passenger seat occupant.

This issue may lead to improper passenger airbag deployment for the occupant, which could increase the risk of injury in a crash.

Ford says it is not aware of any accidents or injuries related to this condition.

Dealers will replace the passenger safety belt buckle assembly at no cost to the customer.

Ford is recalling 53 2015 Ford Mustangs built from Aug. 18, 2014 to Oct. 2, 2014. Fifty of the vehicles are in the U.S. and federalized territories, and 3 ...

Ford recalls nearly 1 million vehicles with air bag issue

The air bags may not function as intended in the event of a crash

Ford Motor Company is recalling approximately 850,000 2013-2014 Ford C-MAX, Fusion, Escape and Lincoln MKZ vehicles in North America for a potential issue with the restraints control module.

The restraints control module in the recalled vehicles may experience a short circuit, illuminating the air bag warning indicator. Depending on the location of the short circuit, the deployable restraint systems (e.g., airbags, pretensioners, side curtains) may not function as intended in the event of a crash, increasing the risk of injury.

The short circuit also may affect the function of other systems that use data from the restraints control module, including stability control. In these cases, the corresponding warning indicator lamps would also illuminate.

Ford says as of Sept. 24, 2014, it is aware of approximately 745,000 vehicles in the U.S. and federalized territories, approximately 83,000 in Canada and approximately 20,000 in Mexico.

The company says there are no reports of any accidents or injuries related to this condition.

Affected vehicles include:

  • 2013-2014 C-MAX vehicles built at Michigan Assembly Plant, Jan. 19, 2012, to Nov. 21, 2013;
  • 2013-2014 Fusion vehicles built at Hermosillo Assembly Plant, Feb. 3, 2012, to Aug. 24, 2013;
  • 2013-2014 Escape vehicles built at Louisville Assembly Plant, Oct. 5, 2011, to Nov. 1, 2013; and
  • 2013-2014 Lincoln MKZ vehicles built at Hermosillo Assembly Plant, April 25, 2012 to Sept. 30, 2013.

Dealers will replace the restraints control module at no cost to the customer.

Ford Motor Company is recalling approximately 850,000 2013-2014 Ford C-MAX, Fusion, Escape and Lincoln MKZ vehicles in North America for a potential issue ...

Ford recalls Lincoln MKC vehicles

The windshield glass may have air bubbles

Ford Motor Company is recalling 1,139 model year 2015 Lincoln MKC vehicles manufactured August 20, 2013, to June 6, 2014.

The affected vehicles may have visible air bubbles in the windshield glass. Air bubbles in the windshield could affect the driver's visibility, increasing the risk of a crash.

Ford will notify owners, and dealers will inspect the windshields for air bubbles, replacing them as necessary, free of charge. The recall began in August 2014.

Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14C07. 

Ford Motor Company is recalling 1,139 model year 2015 Lincoln MKC vehicles manufactured August 20, 2013, to June 6, 2014. The affected vehicles may have v...

Escape and Focus vehicles recalled

The vehicles could hesitate or stall

Ford Motor Company is recalling 133,227 model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines; and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines.

Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM). Incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.

Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall is expected to begin September 29, 2014.

Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.

Ford Motor Company is recalling 133,227 model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter en...

Ford recalls hybrid electric vehicles

The coolant pump for the hybrid system may fail

Ford Motor Company is recalling 70,209 model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008.

The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating. If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.

Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014.

Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.

Ford Motor Company is recalling 70,209 model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-...

Ford recalls Focus and C-Max vehicles

Steering gears may have been assembled incorrectly

Ford Motor Company is recalling 508 model year 2014 Focus and C-Max vehicles manufactured August 8, 2014, to August 15, 2014.

The affected vehicles may have steering gears that were incorrectly assembled. The incorrectly manufactured steering gears may cause impaired steering, including the loss of steering control, increasing the risk of a crash.

Ford will notify owners, and dealers will replace the steering gears, free of charge. The recall is expected to begin on September 8, 2014.

Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S18.

Ford Motor Company is recalling 508 model year 2014 Focus and C-Max vehicles manufactured August 8, 2014, to August 15, 2014. The affected vehicles may h...

Ford recalls F-150 trucks

The Electronic Power Assist Steering may have a flaw leading to loss of control

Ford Motor Company is recalling 4,629 model year 2014 Ford F-150 trucks manufactured May 26, 2014, to June 19, 2014, and equipped with Electronic Power Assist Steering (EPAS).

The affected vehicles may have an incorrectly installed EPAS gear motor position sensor magnet that can lead to a total loss of steering control while driving.

A loss of steering control while driving increases the risk of a vehicle crash.

Owners are advised not to drive their vehicles until they have been remedied.

Ford will notify owners, and dealers will replace the EPAS steering gear, free of charge. The recall is expected to begin on July 7, 2014.

Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S09.

Ford Motor Company is recalling 4,629 model year 2014 Ford F-150 trucks manufactured May 26, 2014, to June 19, 2014, and equipped with Electronic Power Ass...

Ford recalls Taurus vehicles

The license plate lamp assembly may experience a short circui

Ford Motor Company is recalling 183,425 model year 2010-2014 Taurus vehicles manufactured November 24, 2008, through February 28, 2014.

The vehicles were originally sold in or are currently registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia.

When used in areas that use road salt, the license plate lamp assembly may experience an electro-chemical reaction and corrosion as a result of water intrusion. This corrosion may result in a short circuit, increasing the risk of a fire.

Ford will notify owners, and dealers will replace the license plate lamp assemblies, free of charge. The recall is expected to begin on July 25, 2014.

The company Ford will also notify owners in non-corrosion states, and -- at the customer's request -- dealers will replace the license plate lamp assembly.

Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S08.

Ford Motor Company is recalling 183,425 model year 2010-2014 Taurus vehicles manufactured November 24, 2008, through February 28, 2014. The vehicles wer...

Ford issues massive vehicle recall

More than 1 million problem vehicles are being pulled in

Steering, rust and floor mat problems are prompting Ford to recall 1.4 million SUVs and cars in North America, according to the website Manufacturing.net.

In an announcement made on Thursday, the automaker said it is recalling 915,000 Ford Escape and Mercury Mariner small SUVs, which – according to the website -- have a problem with a torque sensor within the steering column. This could make the vehicles hard to control, increasing the risk of a crash..

Explorers recalled

In addition, Manufacturing.net says 196,000 Ford Explorer SUVs from the 2011 through 2013 model years are being recalled because an electrical problem in a steering gear can knock out power steering.

Dealers will either update software or replace the steering gear.

Additional recalls

That's not the end of it. The website says Ford is also calling back more than 196,600 model year 2010 through 2014 Taurus sedans. Rust around the license plate light can cause a short circuit and fire. The cars were sold in 20 states and Washington, D.C., where salt is used to clear roads of snow and ice.

Finally , the automaker is recalling some 82,500 Ford Fusion, Mercury Milan, Lincoln Zephyr and Lincoln MKZ cars from the 2006 through 2011 model years. Floor mats interfere with the accelerator s pedal if not installed correctly. The mats will be replaced.

A Ford spokeswoman told Manufacturing.net that these recalls are just part of the company's normal recall process.

Steering, rust and floor mat problems are prompting Ford to recall 1.4 million SUVs and cars in North America, according to the website Manufacturing.net. ...

Ford recalls vehicles with seatback problems

The back of the seats may become loose or lean while driving

Ford Motor Company is recalling 43,135 model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013; 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013; and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013.

The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame.

The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.

Ford will notify owners, and dealers will replace the seatback, free of charge. The recall is expected to begin around May 19, 2014.

Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.

Ford Motor Company is recalling 43,135 model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013; ...

Feds drop inquiry into engine problems in Ford Escape, Fusion

The company has launched a "customer satisfaction" campaign to address the issue

Nearly 12,000 consumers took the trouble to complain to the National Highway Traffic Safety Administration (NHTSA) and to Ford about sudden loss of engine power in late-model Ford Escape and Fusion vehicles.

Consumers rate Ford Cars and Trucks
But after mulling the situation for more than a year, NHTSA has decided to close its inquiry and do nothing, even though "the closing of this investigation does not constitute a finding that a safety-related defect does not exist," Automotive News reported. 

No recall, in other words.

Why? Well, NHTSA notes that Ford has started a "customer satisfaction campaign" to address problems with the engine throttle body in 2009-2013 Fusion and Escape models and their Mercury equivalents, the Mariner and Milan.

Customers who visit their dealers can have the powertrain control module software reprogrammed. They'll also get a warranty extension to 10 years or 150,000 miles.

In cars where the throttle body malfunctions, the car displays a wrench-shaped light in the instrument cluster and goes into "limp home mode," allowing the cars to be driven home or to a repair shop with engine speeds limited to 900 rpm.

 

Nearly 12,000 consumers took the trouble to complain to the National Highway Traffic Safety Administration (NHTSA) and to Ford about sudden loss of engine ...

Ford recalls commercial vehicles with windshield problems

Some of the windshields may form bubbles

Ford Motor Company is recalling 4,532 model year 2011 Ford E-150, E-250, E-350, and E-450 vehicles built from May 12, 2011, through May 26, 2011.

Due to improper manufacturing conditions, some of the windshields may form bubbles after an extended time in hot temperatures. The presence of bubbles may hinder driver's visibility thereby increasing the risk of a crash.

Ford will notify owners, and dealers will inspect and replace the windshield if bubbles are present, free of charge. The recall is expected to begin on, or about, January 27, 2014.

Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall campaign number is 11C20.

Ford Motor Company is recalling 4,532 model year 2011 Ford E-150, E-250, E-350, and E-450 vehicles built from May 12, 2011, through May 26, 2011. Due to...

Ford recalls Lincoln MKZ Hybrids

The transmission range sensor may not function properly

Ford Motor Company is recalling 7,153 model year 2013-2014 Lincoln MKZ Hybrid vehicles manufactured April 26, 2012, through September 24, 2013.

Due to a manufacturing error, the transmission range sensor may not function properly allowing the affected vehicles to be shifted out of the Park position without first applying the brake pedal. Without requiring the brake to be pressed, the vehicle may be unintentionally shifted out of Park, allowing it to roll which may result in a crash.

Ford will notify owners, and dealers will update the Powertrain Control Module (PCM) with new software, free of charge. The recall is expected to begin in January 2014.

Customers may contact Ford at 1-866-436-7332. Ford's number for this recall is 13C09.

Ford Motor Company is recalling 7,153 model year 2013-2014 Lincoln MKZ Hybrid vehicles manufactured April 26, 2012, through September 24, 2013. Due to a ...

Ford recalls the Escape for the seventh time

This time it's possible oil and fuel leaks that could start a fire

The Ford Escape is a popular and hot-selling little SUV but it's also spending a lot of time in dealers' service bays having recalls attended to. The latest recall affects about 140,000 of the 2013 Escape models. It deals with a problem in the 1.6-liter EcoBoost 4-cylinger engine that Ford says has caused 13 fires.

The company said that "localized overheating of the engine cylinder head" could cause cracks, which would allow oil to leak and ignite if it fell onto a hot surface. 

Ford has had its share -- and then some -- of fires caused by fluids dripping onto hot engines. In 2007, Ford recalled more than 10 million  cars, trucks and vans because of fires caused by leaks related to a faulty  cruise control switch. 

In yet another recall, about 9,500 2013 Escapes with the same engine are being recalled because repairs resulting from a previous recall may not have been done correctly. In that case, damaged fuel lines were used in some of the cars, creating the potential for fuel leaks.

The EcoBoost engine has had more than its share of problems and is the subject of at least one class action lawsuit that charges the engine tends to stall at highway speeds.

"It is very dangeorus driving on the freeway when you cannot get the truck to drive without shuddering and jerking anytime you give it gas," the owner of an F-150 truck equipped with an EcoBoost engine said in a complaint to the National Highway Traffic Safety Administration. "The dealer has been fixing whatever the code states. However, there is an underlying condition that is causing this to happen that needs to be addressed."

In February, Consumer Reports magazine singled out the EcoBoost in an article that found turbocharged engines often don't live up to their promise of enhanced mileage and improved performance.

The magazine's report cited the collection of 2013 Ford Fusions with EcoBoost engines as illustrating how turbos can fail to deliver.

The smaller engine – a 1.6-liter producing 173 hp – is a $795 option over the basic conventional 2.5-liter Four on Fusion SE models. But that car’s 0-60 mph acceleration time trails competitive family sedans, and it delivers just 25 mpg, placing it among the worst of the crop of recently-redesigned family sedans. 

 

The Ford Escape is a popular and hot-selling little SUV but it's also spending a lot of time in dealers' service bays having recalls attended to. The lates...

Ford recalls Focus Electric vehicles

A powertrain control module software problem may result in a stall-like condition

Ford Motor Company is recalling 2,456 year 2012-2014 Focus Electric vehicles manufactured September 15, 2011, through August 23, 2013.

In the affected vehicles, a powertrain control module software problem may result in a stall-like condition. An unexpected loss of power while driving increases the risk of a crash.

Ford will notify owners, and dealers will reprogram the power control module, free of charge. The recall is expected to begin by late November 2013.

Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S09.

Ford Motor Company is recalling 2,456 year 2012-2014 Focus Electric vehicles manufactured September 15, 2011, through August 23, 2013. In the affected ve...

Ford recalls Focus Electric and C-Max vehicles

The 'open door' chime can malfunction

Ford Motor Company is recalling 23,000 model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System.

In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.

Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall is expected to begin at the end of October 2013.

Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.

Ford Motor Company is recalling 23,000 model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Butto...

Manning Equipment recalls Ford pickups

A tailpipe problem could allow heat buildup in the rear compartment

Manning Equipment Inc. LLC is recalling 37 model year 2012 Ford F-350, F-450 and F-550 gasoline engined dual rear wheel chassis vehicles manufactured October 2011 through June 2012.

The tailpipe on the exhaust system does not extend out beyond the edge of the body, allowing heat to build up in rear curbside storage compartment, which could result in fire.

Manning Equipment has notified owners, and dealers will install tailpipe extensions free of charge. The recall has already begun.

Owners may contact Manning Equipment at 1-502-426-5210.

Manning Equipment Inc. LLC is recalling 37 model year 2012 Ford F-350, F-450 and F-550 gasoline engined dual rear wheel chassis vehicles manufactured Octo...

Ford recalls Crown Vics, Mercury Grand Marquis, and Lincoln Town Cars

Severe corrosion can seize the lower intermediate shaft

Ford is recalling 355,000 model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles.

The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia and Wisconsin.

Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate. This could cause the vehicle to experience a loss of steering, increasing the risk of a crash.

Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall is expected to begin October 21, 2013.

Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.

Owners located in non-corrosion states who have concerns regarding their steering will have a one-time option to have their vehicles inspected and, if necessary, repaired. Owners of these vehicles should contact Ford directly about these vehicles.  

Ford is recalling 355,000 model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town ...

Ford recalls Focus BEVs and STs

The front side marker lamps may not function

Ford is recalling 6,308 model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013.

Due to a wiring incompatibility, the front side marker lamps may not function. Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.

Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall is expected to begin in mid-August 2013.

Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.

Ford is recalling 6,308 model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, t...

Ford recalls vehicles with child safety lock problems

Deactivation of the safety lock could lead to an unintended opening of the door

Ford Motor Company is recalling 12,569 model year 2013 Ford Explorer, Taurus and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012.

In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice. If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.

Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall is expected to begin August 5, 2013. Ford's recall number is 13S07.

Owners may contact the Ford customer relationship center at 1-866-436-7332.

Ford Motor Company is recalling 12,569 model year 2013 Ford Explorer, Taurus and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, ...

Ford recalls small number of 2013 Fusions

A steering problem increases the risk of a crash

Ford is recalling 20 model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013.

The steering gears may be missing an internal retaining clip. If the clip is missing, components inside the steering gear may become dislodged inside the gear assembly. That could cause the loss of steering control, increasing the risk of a crash.

Ford will notify owners, and dealers will replace the steering gear, free of charge. The recall is expected to begin in mid-June 2013. Ford's recall number is 13S06.

Owners may contact the Ford customer relationship center at 1-866-436-7332.

Ford is recalling 20 model year 2013 Fusion vehicles manufactured April 19, 2013, through April 23, 2013. The steering gears may be missing an internal r...

Suit alleges defects in Ford's six-cylinder EcoBoost engine

Engine can stall at highway speeds, Ford owners say, echoing complaints filed with feds

Three Ford owners are suing Ford Motor Co., claiming the company's 3.5-liter V-6 EcoBoost engine is defective and can shake, misfire and lose power at highway speeds.

The suit charges that the defect can cause moisture to build up in the enginer's intercooler, which can cause the engine to run poorly under acceleration, when the moisture is sucked into the engine. In February, Consumer Reports magazine was highly critical of turbo-charged engines, including the EcoBoost, saying they often fail to return the acceleration and fuel economy. 

The suit, filed in U.S. District Court for the Southern District of Ohio Eastern Division in Columbus, charges that Ford has known of the problem for some time because it has published several technical service bulletins about the problem, Automotive News reported.

Vehicles affected by the alleged defect include the popular F-150 pickup, the Ford Flex crossover, Taurus SHO and Lincoln MKT and MKS sedan from various model years. The engine was introduced in 2009  

Two of the plaintiffs in the suit say their 2010 Ford Taurus SHO lost power and stalled several times. Another plaintiff says his F-150 pickup lost power while accelerating.

The National Highway Traffic Safety Administration (NHTSA) has received nearly 100 complaints about the engine, the lawsuit states.

NHTSA complaints

In one complaint filed with NHTSA in April, the owner of an F-150 pickup reported problems similar to those alleged in the lawsuit.

"I have a Ford 2011 FX4 EcoBoost," the consumer wrote in his NHTSA complaint. "Whole truck started shuddering as I was getting onto the freeway. Check engine light was flashing and vehicle had loss of power."

The dealer replaced the catalytic converter but the consumer said the same thing happened again on March 4, 2013, when the truck had about 30,000 miles on it. The dealer replace the ignition coil and spark plug. But the truck stalled again on April 27 with 34,000 miles on the odometer.

"It is very dangeorus driving on the freeway when you cannot get the truck to drive without shuddering and jerking anytime you give it gas," the F-150 owner said. "The dealer has been fixing whatever the code states. However, there is an underlying condition that is causing this to happen that needs to be addressed."

In another complaint, filed May 15,  the owner of a 2011 Taurus SHO described a similar problem. 

"I have the Taurus SHO with the EcoBoost engine. The vehicle occasionally shudders when accelerating. ... It will 'miss' and then 'catch' and accelerate when pressing the gas pedal," the Ford owner said. "I took the vehicle to the dealer in December 2012 and they claimed they could not replicate the issue. They indicated no awareness that this was a 'known issue' with the car."

NHTSA has not opened a defect investigation and Ford has not issued a recall. 

The lawsuit does not apply to vehicles with the three- and four-cylinder EcoBoost engines.

Three Ford owners are suing Ford Motor Co., claiming the company's 3.5-liter V-6 EcoBoost engine is defective and can shake, misfire and lose power at high...

Feds probe engine stalling problem in Ford SUVs, sedans

"Limp home mode" is just what its name implies

The National Highway Traffic Safety Administration says it will investigate problems with stalling and surging engines in nearly 725,000 Ford Escape and Mercury Mariner SUVs and Ford Fusion and Mercury Milan sedans from the 2009 through 2011 model years.

The most commonly-cited problem is aptly called the "limp home mode." It's the condition in which the car suddenly drops to 20 mph and about 900 rpms.

The function is built into the engine control system. It's supposed to be triggered only by a serious engine problem and is meant to allow the driver time to maneuver to a safe place before stopping.

ConsumerAffairs has been hearing about this problem too. Randy of Jacksonville, Fla., posted a complaint in January about his 2010 Ford Escape Limited. 

"On January 23, 2013, the engine shut down on the highway while going 65 mph. Was is in the middle lane but was able to nurse it to the shoulder," he said. "Turned it off and restarted. Ran fine for another 20 minutes and the engine shut down again. Restarted and made it to the house. Don't tell me that there is nothing wrong Ford!"

Katherine of Ellwood City, Pa., had a similar experience in her Ford Escape.

"I was driving on the highway about 65 mph when suddenly it lost acceleration and went to 20 mph. I was on a bridge at the time with no shoulder and coasted to the end of the bridge to pull over. I could see the cars behind me fearing I would get hit," she said. "When the tow truck arrived he checked under the hood and started the car back up with no problem. I was able to get home. I am very worried now after reading hundreds of incidents of this same occurrence! This is unsafe and I am very upset."

NHTSA said it has recorded 1,500 complaints about the problem, with three crashes and one injury so far.

Besides stalling, NHTSA siad the affected vehicles may also surge unexpectedly as the rpms increase to prevent stalling during limp mode.

An earlier throttle problem in the Ford Escape has been fixed, Ford said. It is not thought to be related to the stalling problem.

The National Highway Traffic Safety Administration says it will investigate problems with stalling and surging engines in nearly 725,000 Ford Esc...

Ford Recalling Some Escapes

Ford Recalling Some Escapes

Ford is recalling certain 6,146 2013 Escape vehicles manufactured from October 5, 2011, through August 31, 2012, equipped with 1.6L engines. 

The cylinder head cup plug (freeze plug) may become dislodged resulting in significant loss of engine coolant. As leaking engine coolant evaporates on the hot engine, the glycol may ignite causing an engine compartment fire. 

Ford will notify owners, and dealers will seal the existing plug and add a secondary plug cover, free of charge. The safety recall is expected to begin on, or about, September 10. Owners may contact Ford at 1-866-436-7332.

Ford is recalling certain 6,146 2013 Escape vehicles manufactured from October 5, 2011, through August 31, 2012, equipped with 1.6L engines. The cylinder...

Ford Recalls 11,000 2013 Escapes Because of Fire Danger

Tells customers not to drive the cars until they are fixed

Ford Motor Company is recalling 2013 model year Ford Escape vehicles equipped with the 1.6-liter engine built through July 11, 2012. Ford estimates that there have been approximately 11,500 of these vehicles produced and distributed for sale in North America, with most in the U.S. market.

Ford is recalling Escapes with the 1.6-liter engines to replace an engine compartment fuel line, which could split and leak fuel, potentially resulting in an underhood fire, although the company said no injuries have been reported.
 
The issue does not affect other 2013 Escape models and the condition does not present itself in vehicles when the engine is not running, unlike other Ford models from previous years that had a tendency to burst into flames while parked and unattended.   
 
Ford recalled more than 10 million vehicles, mostly light trucks, in 2006 and 2007 to fix a problem with the cruise control that was blamed for starting fires in parked vehicles.
 

Stop driving

 
Customers who already own 2013 Escape vehicles with the 1.6-liter engine are being advised to stop driving their vehicles and to immediately contact their dealers. Dealers will deliver a loaner vehicle to these customers and will transport their 2013 Escape to the dealership for the necessary repairs. The company is working to make parts available as quickly as possible and customers will keep the loaner vehicle at no charge until the repairs on their vehicle are completed, Ford said.
 
The company’s dealers will stop delivering or conducting demonstration drives of these vehicles so that proper steps can be taken to remedy the issue at the dealership first. 
 
"We have identified an issue and are taking quick actions in the best interest of our customers,” said Ray Nevi, assistant director, Ford Automotive Safety Office. “Our intensive investigation and testing has identified the area of concern and we are moving as quickly as possible to repair vehicles for our customers. In the meantime, it is extremely important that affected customers not ignore this recall and immediately contact their dealer."
 
The repairs are straightforward and should take dealers less than an hour to complete, pending parts availability. If affected customers quickly take action and contact their dealers as advised, all vehicles can be remedied in less than two weeks.
 
Customers may get further information about these and other recalls at www.fordowner.com or they may contact Ford's Customer Relationship Center at 1-866-436-7332.
 
Ford Motor Company is recalling 2013 model year Ford Escape vehicles equipped with the 1.6-liter engine built through July 11, 2012. Ford estimates that th...

Ford Recalls Expedition, F150, Mustang and Lincoln Navigator Models

Back-up lights may not work properly

Ford is recalling about 10,500 Expedition, F150, Mustang and Lincoln Navigator vehicles from various model years. The company said the transmission may not go into reverse or, in some cases, the back-up lights on the rear of the vehicle may not illuminate when it is shifted into reverse. 

Ford will notify owners and dealers will inspect and replace the transmission range sensor as needed. Owners may contact Ford at 1-866-436-7332.

Vehicle Make / Model:   Model Year(s):
     FORD / EXPEDITION   2012
     FORD / F-150   2011
     FORD / F150   2012
     FORD / MUSTANG   2012-2013
     LINCOLN / NAVIGATOR   2012
Manufacturer: FORD MOTOR COMPANYMfr's Report Date: APR 30, 2012
NHTSA CAMPAIGN ID Number: 12V190000NHTSA Action Number: N/A
Ford is recalling about 10,500 Expedition, F150, Mustang and Lincoln Navigator vehicles from various model years. The company said the transmission may not...

Ford Recalls 19998-2003 Windstars in Virginia

Corrosion can weaken the rear axle

Nearly two years after it recalled more than half a million 1998-2003 Windstar vans sold in 21 states and the District of Columbia, Ford is recalling 27,000 of the vehicles that were sold or are currently registered in Virginia.

The problem is that corrosion from salt and other chemicals used to melt ice and snow from winter roads can cause the rear axlw to corrode and possibly fracture.

Although the District of Columbia and Virginia are adjacent to each other -- and, in fact, what is now Arlington County, Va., was part of D.C. prior to the Civil War -- regulators apparently assumed that snow and ice stopped at the Potomac River's edge when they mounted the larger recall in August 2010.

Vehicle Make / Model:   Model Year(s):
     FORD / WINDSTAR   1998-2003
Manufacturer: FORD MOTOR COMPANYMfr's Report Date: APR 30, 2012
NHTSA CAMPAIGN ID Number: 12V193000NHTSA Action Number: N/A

Ford will notify owners of the vehicles, which are no longer in production, and install rear axle reinforcement brackets, or replace the axles if necessary. Owners may contact Ford at 1-866-436-7332.

Nearly two years after it recalled more than half a million 1998-2003 Windstar vans sold in 21 states and the District of Columbia, Ford is recalling 27,00...

Ford Fusion's Auto Stop-Start Saves Gas, Lends a Green Hue

Ford pushes technology to generate near-hybrid results at much lower cost

As prices for regular unleaded gasoline stay stuck around $4.00, Ford wants its customers (and other shoppers) to know that they can get additional fuel savings with an “auto stop-start system” for the company’s conventional 2013 Ford Fusion for just a few hundred dollars.

In a way, the technology behind this new feature is relatively simple. The auto stop-start system simply turns the engine off automatically when the vehicle comes to a stop, then switches it back on when the driver wants to go. Doing this, says Ford, can save owners upwards of $1000 in fuel costs over five years by improving overall mpg by about 3%, or more for those who regularly sit in heavy traffic.

Ford isn’t the only auto maker unrolling this feature. Yesterday, we covered a similar system available for some Mazda cars, and there’s a lot of buzz lately about how this feature is being added to truck lines, including Chrysler’s Dodge Ram product. However, while this fuel-saving gear can cost over a thousand dollars on some models, Ford is pushing auto start-stop at an affordable price, as part of a strategy to brand its vehicles green.

The auto stop-start system, which is available as an added feature for $295.00, is part of an attractive fuel-efficiency package for the new Fusion, which comes in three “green” varieties:

  • the "regular" gas-engine Fusion, 
  • a Fusion Hybrid, and 
  • a Fusion Energi plug-in model. 

Ford calls this “MPG to the Power of 3,” a careful strategy to blend choice in auto innovations which fuel-efficient options across the board. The non-electric Fusion design, billed as “Great Haste, Less Filling” in Ford promos, starts with a four-cylinder EcoBoost engine, a newly designed block that Ford is putting into a major portion of its lineup to entice customers who want to burn less fossil fuels without driving a hybrid. The Fusion’s standard 1.6 liter EcoBoost delivers 179 hp with an estimated 26 mpg in city and 37 mpg on the highway. Other engines in less expensive models will get slightly lower miles per gallon. A new six-speed transmission will also add fuel economy by more finely matching the most efficient gear at any speed.

“What we’re seeing today,” says Ford CEO Alan Mulally of the new Fusion, “is the result of continuous improvement over all these years, in vehicle design, in materials, in integrated electronics…the new Fusion represents Ford today, and it also represents where Ford is going in the future.”

The new face for this car comes after Ford has recalled many thousands of Fusion cars from the 2010 and 2011 model years because of possibly faulty wheel studs. There's also a new issue with the MyFord Touch in-dash systems put into various Ford vehicles, which may affect some late-model Fusion cars.

While we’ve been alerting auto buyers and owners to these issues, we’ve also been noting the new developments of more efficient Fusions in months past, where the new hybrid and electric systems are renovating the company’s product line to rival the “greening” of big Japanese auto makers in the North American market. For today’s shopper, getting a more fuel-efficient car and buying American don’t have to be mutually exclusive goals – with these upgrades to recent model years, Ford is dedicated to staying competitive in helping U.S. drivers spend less on a valuable commodity, lessen overall foreign oil dependence, and promote a cleaner future.

 

 

Customers can get auto stop-start on the Ford Fusion for just $295...

Ford Sends USB Fixes to Car and SUV Owners

Ford owners will get a flash drive with data to repair malfunctioning touch-screen systems

For drivers who never thought fixing a car would mean debugging software code, recent news from Ford might be a bit of a wake-up call.

Bloomberg BusinessWeek reports that Ford is issuing owners of Explorer, Edge, Focus and Lincoln vehicles a USB flash drive meant to solve issues with some of the computerized on-board systems that have been giving drivers problems.

Many of these fixes are for Ford’s MyFord Touch and MyLincoln Touch touch-screen systems meant to control audio, navigation and other features. Drivers are reporting serious malfunctions of these features, including blank screens, errors in calculating mpg, and other big glitches.

But Ford is also looking at fixing the new PowerShift transmission on some of its Fiesta models and other vehicles; a New York Times report from late last year shows drivers are also experiencing problems with improper shifting.

Harsh criticism

Meanwhile, both Consumer Reports and J.D. Power and Associates have slammed Ford in recent reports, citing the infotainment and transmission issues. Both of these top consumer rating venues dropped Ford more than a few slots in the most current review of auto makers, mentioning these high-tech errors.

For its part, Consumer Reports has been reviewing the Ford touch-screen for months. A video from the site shows auto engineer Tom Mutchler pointing out some of the inherent problems with these systems early in the game. Among them: the buttons on the touch screen are small, and there are a lot of them. Using them while driving is difficult, even if everything is working smoothly. And if you’re wearing gloves, changing settings this way can be an exercise in frustration.

To be fair, there are alternatives for controlling items like the cabin temperature and audio settings, including other dashboard controls, steering wheel mounted controls and even Ford’s voice-recognition SYNC system. However, Ford is taking the criticism of its touch-screen design seriously and promising to both work out bugs and increase the size of future touch controls.

The Bloomberg report and other coverage reveals that Ford owners can use the USB drive themselves to update the technology, or less tech-savvy drivers can take the drive to a dealership for new software installation.

This kind of nuts-and-bolts administration of a car repair based solely on software programming represents part of a quick and extensive sea change in automotive technology.

For many years now, vehicles have had computerized diagnostic systems for engines, but we’re just starting to see other parts of a car move from being manual to being controlled by software (think Toyota’s "computerized throttle" and its role in the massive recalls of the past few years). Ford’s efforts to re-invent its touch-screens are a preview to a time when more of your auto repairs will get delivered in the mail, or even by email.

 

New efforts by Ford are addressing glitches in their dashboard controls and automatic transmissions...

Last Ford Ranger Rolls Off the Line Next Week

Compact pickup truck loses out to brawnier siblings

Say good-bye to the Ford Ranger.  The last of Ford's small pickups rolls off the assembly line sometime next week.  When it does, Ford's Twin Cities plant in St. Paul, Minn., will close, taking some 800 jobs with it.

What happened to the mid-sized Ranger?  

Auto industry analysts say that over the last few years, Ford put more of its money into the full-sized F-150, offering more and bigger rebates and upgrading the bigger truck's styling and fuel economy.

Basically, we're told, Ford did such a good job with the F-150 that it put the Ranger out of business, as truck buyers discovered they could get a full-sized for about the same price as the little Ranger.

Bad habits

Of course, it didn't help that the Ranger shared many of the problems of its bigger sibling.  Like the F-150, the Ranger had a nasty habit of catching fire.

"I bought a 2001 Ford F-150," said Doug of Royal Palm Beach, Fla. "On July 28, 2011, I parked it at the golf course. On the 9th hole tee box, a ranger came up and asked if I owned a F-150. I said yes. He said 'It's on fire.' It had been parked under a tree for nearly 2 hours. The fire department Captain said it was an engine fire that started on the driver's side."

Some owners, like Carlos of El Sobrante, Calif., complained about erratic handling.

"Truck hydroplaned at around 25 mph from the back. This caused it to spin, losing control, and go off the freeway, rolling sideways down a hill next to the freeway. The truck is a loss. The driver suffered injuries," Carlos told ConsumerAffairs.com.  "There is something very wrong about this truck model. It demonstrated instability at 20-25 mph on the curves, and on one occasion, after starting it uphill, even on dry road."

Bug truck

The last Ranger reportedly will go to Orkin, the pest control company, whose fleet includes many Rangers.  Orkin is probably a typical small-pickup user.  It doesn't haul big loads and needs the maneuverability and ease of operation offered by a smaller truck.

Besides being good light-duty work trucks, Rangers were also popular with consumers who used them to commute to work as well as for weekend handyman and lawn-care chores and for the occasional hunting or fishing trip.  Those who needed a heavy-duty work truck opted for the F-150 or similar models from Chevrolet, Dodge and Toyota.

The energy crisis of the late 1970s built demand for lighter, smaller trucks that didn't guzzle as much gas and the Ranger at one time commanded a healthy share of the market but sales fell off rapidly in the late 1990s and early 2000s, prompting Ford to close its Edison, N.J., plant in 2004.  

Today, the St. Paul plant is producing only 500 or so Rangers per day and by the end of the year, the plant's 86-year run will be over.  It's an economic blow to those who worked there and also to Minnesota, which has lost 100,000 of its 400,000 manufacturing jobs in recent years.

No doubt there's a market for baristas and Walmart greeters, but for semi-skilled workers in the Twin Cities, the Ford plant closing does little to brighten spirits as 2012 dawns.

Say good-bye to the Ford Ranger.  The last of Ford's small pickups rolls off the assembly line sometime next week.  When it does, Ford's Twin Cit...

Ford Misrepresented Its SYNC Navigation System, Suit Claims

Chicago lawyer wanted voice-activated option but didn't get it

A Chicago-area lawyer says Ford exaggerated and misrepresented the features in its factory-installed SYNC navigation system, which can't be upgraded to get the advertised features.

Steven Rouse, who has filed a class-action lawsuit against Ford in Cook County Court, says he started shopping for a new car in 2010 and wanted a high-end, voice-activated navigation system. He considered General Motors cars with the OnStar system and Ford cars with the SYNC system.

Rouse said he test-drove a 2010 Ford Edge SEL equipped with the SYNC system, and he said he also reviewed a Ford brochure and its website. Both stated that 2010 Ford, Lincoln and Mercury models equipped with SYNC can be updated to include the “Traffic, Directions and Information” (TDI) feature, which provides audible turn-by-turn directions.

The brochure also described the SYNC system as including “sophisticated speech-recognition software.”

Rouse wanted the voice-activated system so that he and his wife would be better able to safely transport their children to weekend sporting events and other activities.

Sounds of silence

After reviewing the material, Rouse bought a 2010 Lincoln MKT for $55,354. But when he went to the Ford website to register his new vehicle, he learned that the SYNC system in his car and all other 2010 Lincoln MKTs did not include the TDI package and thus would not provide audible turn-by-turn directions.

Rouse called his dealer and Ford's customer service department. Both told him that not only did his car not have the TDI feature but it was not available for that model and could not be installed.

Rouse's suit claims that since he bought his car, the Ford website has changed the language describing the SYNC feature to read: “... the traffic directions and information feature is not available on the Lincoln MKT or on vehicles with the optional navigation system.”

Rouse sent a letter to Ford but said he did not receive a satisfactory response.

The suit accuses Ford of violating the Illinois Consumer Fraud Act, breach of warranty, fraud, unjust enrichment It seeks to represent all consumers who purchased a similar Ford model based on Ford's representations.

 

Ford Misrepresented Its SYNC Navigation System, Suit Claims. Chicago lawyer wanted voice-activated option but didn't get it...

Ford Recalls 2009-2010 F-150

Door handle spring can fail, causing the door to open

Ford is recalling about 281,000 F-150 pickup trucks from the 2009 and 2010 model years. The company said the interior door handle spring may fracture, causing the handle to fail to return to the fully stowed position.

In a side impact crash, the door latch could open.

Owners will be notified and instructed to take their vehicles to a Ford or Lincoln dealer if any interior door handle is loose. Dealers will fix the problem free of charge when the recall begins in mid-February.

Owners may contact Ford about Recall No. 11S15 at 1-866-436-7332.

 

Ford Recalls 2009-2010 F-150 Door handle spring can fail, causing the door to open...

Ford Re-Issues Recall For Fire-Prone Vehicles

8.4 million fire-prone Fords are still on the road, even after repeated recalls

For years, Ford and federal safety regulators were criticized for moving too slowly to recognize and remedy a fire-safety risk on millions of Ford vehicles.

Now it's Ford owners who are the target of a recall reprise. Federal regulators say that an estimated 8.4 million Ford vehicles that can possibly catch fire remain on the road because of lack of owner action even after the largest U.S. safety recall ever

The National Highway Traffic Safety Administration (NHTSA) urged owners of the 14 million vehicles recalled between 1999 and 2009 for leaky cruise-control switches to take their unrepaired vehicles in to dealers. The switches on those vehicles may leak into the antilock brake system, dripping onto hot engine components and causing a fire, even hours after the vehicle has been shut off and parked.

Among the models that have been recalled over the years are 1992-2003 E series, 1993-2003 F series, 1995-2003 Windstars, 1995-2002 Explorers and 1995-2003 Rangers.

"If not repaired, the vehicles can catch fire, even if they are turned off, parked and unattended," NHTSA's statement said. The agency said that about 60 percent of the 14 million recalled vehicles -- or 8.4 million - have not been brought in for repair by owners.

For years, ConsumerAffairs.com has been receiving reports of Ford vehicles burning to the ground, often while unoccupied.  In a real-life version of the iconic firehouse fire, we have several reports of firemen complaining that their Ford trucks burned to the ground while parked outside the firehouse.

More routine are complaints such as this from Craig of Lake Zurich, Ill.:

"On the way to work one morning, heard a loud noise, sounded like the muffler fell off. Looked out the rear view mirror and there was a line of fire coming towards my truck. Threw the truck in park and opened the door to get out. The flames were already coming up from the bottom of the truck. Jumped over them and ran for safety. The truck burned to the ground."

Then there was Charlie of Elbertom, Ga.:

"My 2001 Ford Supercab pickup caught fire and burned 2 nights ago. The truck had been parked for over 10 hours. It also burned a car parked next to it, the parking garage and melted the vinyl siding on my house. Loss of all vehicles, 2001 Ford Supercab F150 and a 96 Toyota Corolla. Plus the damage to my house and garage."

Both vehicles likely were among the millions recalled, but owners -- especially those who bought the cars and trucks second- or third-hand -- may not have received or responded to the recall  notices.

Today's statement singled out used-car owners who may not know whether the vehicles they bought had ever been returned to dealers for needed repairs. It also urged owners "to watch for potential warning signs of an imminent fire."

 

Those signs include a cruise-control system or brake lights that stop working, low brake fluid and the illumination of brake warning lights on the dashboard.

 

Ford has notified owners about the recalls a number of times, company spokesman Wesley Sherwood said. The repair rate for the Ford models has been "likely lower than typical" because of their age, he added.

A Ford owner can check whether a vehicle has been recalled and repaired by entering the vehicle identification number (VIN) on the following site: www.myford.com.

Ford Re-Issues Recall For Fire-Prone Vehicles. 8.4 million fire-prone Fords are still on the road, even after repeated recalls. ...

Ford Settles Case Alleging Wrongful Death of Former Met

Second settlement this year where plaintiff alleged defective seat belt


Ford has settled a wrongful death suit brought by the family of an up-and-coming baseball player who was killed when his Ford Explorer rolled over in 2001.

The settlement, terms of which were not disclosed, followed a stunning $131 million jury verdict for the plaintiffs -- the ninth largest verdict against a car manufacturer in U.S. history. The settlement, observers say, was likely an attempt by Ford to avoid an additional award of punitive damages, which could have increased the company's liability by tens of millions of additional dollars.

The suit was brought by the family of Brian Cole, a New York Met drafted in 1998. On March 31, 2001, Cole was en route from Mets training camp in Florida to his home in Mississippi when his Explorer rolled over, ejecting him from the car and killing him. His 17-year-old cousin Ryan walked away from the accident.

Tab Turner, the Cole family's attorney, said that Brian was wearing his seat belt, but that it malfunctioned when the car rolled over.

Long-running problem

The case was a fresh reminder of the Explorer's nearly decade-old travails. Beginning in 2000, the National Highway Traffic Safety Administration (NHTSA) opened an investigation into the vehicle's unusually high incidence of fatalities -- over 100 people had died in accidents involving Explorers -- and was initially unsure whether the problem lay with the vehicles themselves or the Firestone tires with which they were equipped.

Firestone eventually got the lion's share of the blame; 3.85 million Firestone tires were recalled, and in 2002 NHTSA declined to open an investigation into the Explorer itself.

Since then, Ford and Firestone have faced hundreds of lawsuits resulting from accidents attributed to the Explorer's design and/or the tendency of the tread on certain Firestone models to separate.

Turner, who has specialized in Explorer rollover cases for ten years, said the jury "put zero percent of the fault on Brian Cole and 100 percent of the fault on Ford Motor Co. for a defective and unreasonably dangerous vehicle."

Ford denies liability

Despite the settlement, Ford remains adamant that the accident was a result of Cole's reckless driving, and continues to insist that he wasn't wearing his seat belt.

Ford spokeswoman Marcey Evans accused the court of denying Ford "a fair trial by excluding evidence that the jury should have heard and considered about Brian's driving and the speculative nature of plaintiffs' claims."

"Brian Cole had been driving over 80 mph when he drifted off road for unknown reasons, suddenly turned his steering wheel 295 degrees, lost control, and caused the vehicle to roll over more than three times," Evans said. "He was not wearing his safety belt and died after being ejected from the vehicle. His passenger, who was properly belted, walked away from the accident."

Earlier settlement

Interestingly, though, in January Ford settled another lawsuit alleging failure of an Explorer seatbelt during a crash. In that case, plaintiff Lynn Wheeler was riding in the center rear seat of an Explorer when the car was rear-ended, allegedly causing the latch to malfunction. The seat collapsed on top of Wheeler, who was thrown into the center console and paralyzed from the neck down.

Wheeler's attorneys said Ford knew the center rear lap belt was defective, but put off fixing it in the interest of saving money. That case, too, was settled after the jury handed down a verdict but before it decided on possible punitive damages.

Ford Settles Case Alleging Wrongful Death of Former Met...

Ford Improves In-Car Internet Radio

New SYNC technology upgrade said to enhance experience

It's only a matter of time before car entertainment systems are replaced by Internet-connected devices. At the 2010 Consumer Electronics Show (CES), Ford has brought that day closer, not with a car-mounted computer, but an in-dash interface that connects with existing devices.

Ford's reasoning is simple. Tech-savvy consumers already have a smartphone or other device that connects to the Internet and can access information and entertainment media. What they need is a better, safer way in which to access it while in the car.

Ford unveiled its voice-recognition SYNC technology at the 2007 CES. Based on the Microsoft Auto platform, it allowed drivers and passengers to connect portable media players to their vehicle and interact with devices and vehicle systems through spoken commands. At the time, MP3 players were the devices of choice.

Since then, smartphones and netbooks have come along, and PC tablets are on the horizon, allowing consumers to access, not just music, but all types of information available on the Internet. At this year's CES, Ford rolled out a new in-car device control interface called MyFord Touch. It is designed to make it easier to interact these increasingly complex devices while minimizing driver distraction. For example, one app will read aloud a recipients text messages while the device is connected. Some apps will work only when the car is in park.

In-dash screens

The new system features a pair of 4.2-inch LCD screens, with five-way button controls built into the steering wheel. In addition, there's an eight inch touch screen and, of course, SYNC's voice command technology.

Rather than include a computer that will become obsolete long before the vehicle, Ford's technology will be an elaborate interface used to control the consumer's existing device, such as a smartphone. MyFordTouch will make it easier, for example, to call up and play Internet radio stations. Easy access to other entertainment channels could soon be in the works.

Ford is working with Electrobit, a provider of embedded software solutions to the automotive and wireless industries, to create an interface to allow phone application developers access to SYNC. Thus an application programming interface (API), which acts as programming interface for a particular phone platform, will enable phone software developers to create new applications for the vehicle, taking advantage of the input mechanisms and vehicle data the Ford SYNC platform provides.

"For example, it took only a few weeks to develop a phone demo application providing the vehicle occupants with Ford SYNC control of Pandora Internet radio stations," said Artur Seidel, vice president and general manager, automotive software, Elektrobit Inc. "This is an application that I use on my phone and would like to see integrated with my vehicles infotainment system. The convergence between automotive and consumer devices that Ford SYNC provides keeps accelerating."

High-tech Taurus

The interface has already impressed the auto industry, with Edmunds.com naming the 2010 Ford Taurus, which has the new system, with its Technology Breakthrough Award.

"We chose the 2010 Ford Taurus to receive the first annual Edmunds.com Breakthrough Technology Award because the vehicle offers an extensive and impressive array of electronic amenities that also represent an excellent value for consumers," said Doug Newcomb, senior technology editor, Edmunds.com.

Ford executives think consumers have been pleased with the company's initial technology systems and have high hopes for the upgrade.

"According to our research, 32 percent of customers surveyed indicate that SYNC was critical or important to their decision to purchase," Ford CEO Alan Mulally said in a CES keynote speech. "And with each SYNC upgrade, we see growth in heavy users."

Ford expects 80 percent of its fleet to carry the new technology within five years. However, safety advocates concerned about driver distractions like texting and talking on cell phones might have reservations about the plethora of new data available in the front seat.

Ford, for its part, says its system will reduce distractions, not create them.

"That's the whole point of SYNC technology -- to minimize the distraction of in-car use of mobile devices you love by connecting and controlling them by voice," said Ford VP of global product development Derrick Kuzak.



Ford Improves In-Car Internet Radio...

Mazda Recalls B Series Trucks

A component of the cruise control deactivation switch may deteriorate over time and develop a leak..

November 2, 2009
Mazda is recalling B Series trucks from the 1995-1997 and 2001-2003 model years. The recall applies to vehicles equipped with Texas Instruments speed control deactivation switches or anti-lock brake systems which were manufactured before December 5, 2002.

A component of the cruise control deactivation switch may deteriorate over time and develop a leak, which could cause the switch to overheat and burn, causing a fire under the hood. The fires could occur even when the engine is not running.

Mazda will notify owners that dealers will install a universal fused umper harness on the cruise control switch free of charge when the recall begins around November 13, 2009.

Owners may contact Mazda at 800-222-5500, Option #6.

Consumers may contact the National Highway Traffic Safety Administration (NHTSA) at 1-888-327-4236 (TTY: 1-800-424-9153) or at www.safercar.gov.

Mazda Recalls B Series Trucks...

Ford: Parts Now Available to Fix Faulty Cruise Control

Millions of Ford cars and trucks at risk

The Ford Motor Company says the parts needed to fix the fire-prone speed control system in millions of Ford cars and trucks are available at dealerships around the country.

"Affected customers should contact their dealer to schedule a service appointment to have final repairs completed," according to the automaker's Web site.

The Ford recall has dragged out for almost a decade as safety investigators struggled to identify the cause of the fires. The recall to repair a defective cruise control system eventually involved more than 12 million vehicles.

When the massive recall was announced in August of 2007, the automaker found there were insufficient parts available to repair the cars and trucks at risk of catching fire.

Ford is now prepared to install a fused wiring harness into the speed control electrical circuit or to replace the speed control deactivation system if it is found to be leaking.

"This is a quick repair, and will be performed on vehicles built between 1992 and 2004" the automaker said. "Ford dealers will provide this service to all affected vehicles at no charge to the customers. Owners of all affected vehicles will be notified by mail," according to Ford.

Here is the most recent list of recalled cars and trucks according to Ford:

Trucks:

  • 1997-2002 Expedition
  • 1998-2002 Navigator
  • 2002-2003 Blackwood
  • 1993-1996 Bronco
  • 2000-2003 Excursion (built prior to 11/4/02)
  • 1992-2003 Econoline E-150/250/350
  • 1996-2003 Econoline E450
  • 2002-2003 Econoline E550
  • 1998-2002 Ranger
  • 1998-2001 Explorer/Mountaineer
  • 2001-2002 Explorer Sport (2 door) & Sport Trac
  • 2003-2004 F-150 Lightning
  • 1993-2003 F-Series (Under 8500 lb. GVW)
  • 1993-2003 F-Series (over 8500 lb. GVW) all plants except Cuautitlan
  • 1994-2003 F-Series (over 8500 lb. GVW) Cuautitlan built only prior to 1/7/03
  • 1995-2002 F-53 Motorhome

 

Cars:

  • 1992-1998 Town Car
  • 1992-1998 Crown Victoria
  • 1992-1998 Grand Marquis
  • 1993-1998 Mark VIII
  • 1993-1995 Taurus SHO (automatic transmission)
  • 1994 Capri

 

In the latest announcement, the automaker said it is "voluntarily recalling a number of vehicles equipped with speed control to repair the system in order to address the possibility of a fire."

Ford continued to warn consumers not to use the speed control system in a recalled vehicle until the repairs are complete.

While the most recent notice on the Ford Web site downplays the possibility of a car or truck fire because of the cruise control switch, the National Highway Traffic Safety Administration (NHTSA) has warned owners of Ford cars and trucks that carry the defective speed control system to have the vehicle repaired or the system disconnected immediately or risk the vehicle catching fire.

"This condition may occur either when the vehicle is parked or when it is being operated, even if the speed control is not in use," the NHTSA advisory stated.

"Failure to have the switch disconnected could lead to a vehicle fire at any time, whether or not the key is in the ignition, and whether or not owners use the cruise control system," the strongly-worded NHTSA consumer advisory cautioned.

NHTSA concluded that the fire danger is present regardless of the age of the vehicle.

Ford truck and SUV owners wanting more information about the fire danger in their vehicle or the recall may contact Ford at 1-800-392-3673 or NHTSA 1-888-327-4236 (TTY 1-800-424-9153).

 

The Ford Motor Company says the parts needed to fix the fire-prone speed control system in millions of Ford cars and trucks are available at dealerships ar...

Ford Trucks Burn in Virginia, Florida, Georgia, South Carolina

Truck owners thought danger of fire was remote, ignored recall notices

The firestorm of Ford trucks burning across America has erupted again, destroying a Virginia home and spreading destruction in 3 other states.

The devastation follows strong warnings from federal safety regulators to millions of Ford truck owners that the vehicles are a clear and present fire hazard.

A 2005 Ford F-150 caught fire in the middle of the night in Waynesboro, Virginia April 24 destroying the truck, two other vehicles and burning the truck owner's home to the ground.

The Ford owner was awakened in the early morning hours by the family pet to "find our 2005 Ford F-150 engulfed in flames and to soon see our other two vehicles and our home destroyed by fire."

"A total of four investigators have concluded that the cause of the fire is the Ford F-150. The truck is presently under lock and key and the investigation continues," the Ford truck owner told ConsumerAffairs.Com.

The family was evacuated from their property with estimated losses of $225,000.

A similar fire occurred in Riviera Beach, Florida in May when a 2001 Ford Expedition caught fire. The truck owner reported that on May 15, "after driving my 2001 Ford Expedition around doing errands" he parked the truck in his driveway. "After about 15 minutes,someone was banging on my front door telling me my truck was on fire," he told ConsumerAffairs.Com.

The fire destroyed the Ford Expedition and the fire department reported to the owner that, "it appears the fire started in the front driver side of the engine compartment."

May 21 in Duluth, Georgia a Ford F-150 burned. The owner reported that he had received a recall notice from Ford about the defective speed control deactivation switch (SCDS) but the recall failed to emphasize the danger of a truck fire.

"I knew that I needed to get the recall for the defective SCDS and planned to go to the dealership this week. The recall notice mentioned a possibility of the truck catching fire even when the truck is off. There was no urgent warning in the recall. I even asked the Ford 800-number operator how serious this problem was after my truck went up in flames and he replied very, very remote."

The Georgia truck owner lost his F-150 to the blaze and the driveway was damaged because of the heat from the fire.

"This could have been real sad if I had parked my truck in the garage below my youngest boy's bedroom," he said.

The Ford recall of cars and trucks to repair the defective cruise control system covers more than 12 million vehicles, including the 1998 F-150 that burned in Georgia.

Danger downplayed

Nevertheless, the most recent recall notice posted on the Ford Web site downplays the possibility of a truck fire.

"The potential for fire is small. However, owners who are concerned should park their vehicle outside until the repair is completed. Ultimately, the best action for customers is to have their dealer perform the repair as soon as possible," Ford stated on its Web site.

The Duluth, Georgia school teacher seemed lulled into inaction by the attitude at Ford.

"Yes I did get a recall notice for the SCDS. I received it about three weeks prior to the fire. I teach, and I had it on my list of to-do items for this week, our first week out of school for the summer. I got the impression from the notice that this was not an extremely serious problem, he told ConsumerAffairs.com.

Just a week after the Ford truck fire in Georgia, a 1995 Ford F-150 erupted into flames in Gaston, South Carolina.

"Our 1995 4-wheel drive F-150 was sitting in our front yard turned off when it erupted into flames burning everything on the driver-side under-hood area. Ford promptly denied the claim citing 2 recall notices had been sent prior to the fire and they were not responsible," the owner said.

Ford has repeatedly denied liability for its fire-prone cars and trucks forcing some burned-out owners to take their complaints to court. At least four wrongful death suits have been filed against the automaker in fire-related incidents.

In the most recent recall notice posted on the Ford Web site, the automaker continued to refuse responsibility for vehicles that have burned. The automaker said owners "should work with their insurance company to address these concerns."

The National Highway Traffic Safety Administration (NHTSA) has warned owners of Ford cars and trucks that carry the defective SCDS to have the system repaired or disconnected immediately or risk the vehicle catching fire. "This condition may occur either when the vehicle is parked or when it is being operated, even if the speed control is not in use," the NHTSA advisory stated.

"Failure to have the switch disconnected could lead to a vehicle fire at any time, whether or not the key is in the ignition, and whether or not owners use the cruise control system," the strongly-worded NHTSA consumer advisory cautioned.

NHTSA concluded that the fire danger is present regardless of the age of the vehicle.

Recalled models

The recalled vehicles are:

1. 1993 2004 F150
2. 1993 1999 F250 (gasoline engine)
3. 1993 1996 Bronco
4. 1994 1996 Econoline
5. 1997 2002 Ford Expedition
6. 1998 2002 Lincoln Navigator
7. 1998 2002 Ford Ranger
8. 1992 1998 Ford Crown Victoria, Mercury Grand Marquis and Lincoln Town Car
9. 1993 1998 Lincoln Mark VIII
10. 1993 1995 Ford Taurus SHO with automatic transmission
11. 1994 Mercury Capri
12. 1998 2001 Ford Explorer and Mercury Mountaineer
13. 2001 2002 Ford Explorer Sport and Explorer Sport Trac
14. 1992 1993 and 1997 2003 Ford E-150-350 gasoline or natural gas vehicles
15. 2002 E-550 gasoline engine vehicles
16. 1996 2003 E-450 gasoline or natural gas vehicles
17. 1994 2002 F-250 through F-550 super Duty trucks (gasoline engine)
18. 2000 2002 Ford Excursion (gasoline engine)
19. 2003 F250 F550 Super Duty, Ford Excursion
20. 1995 2002 Ford F53 Motor home chassis
21. 2002 2003 Lincoln Blackwood

Ford truck and SUV owners wanting more information about the fire danger in their vehicle or the recall may contact Ford at 1-800-392-3673 or NHTSA 1-888-327-4236 (TTY 1-800-424-9153).

 

The firestorm of Ford trucks burning across America has erupted again, destroying a Virginia home and spreading destruction in 3 other states....

Spit Spark Plugs Still Hobble Ford Trucks

Used truck buyers beware; problem still not solved

With the regularity of a piston engine, Ford trucks continue to spit out spark plugs, and some Ford truck owners are now reporting that 2005 Ford trucks are suffering from the expensive engine defect.

ConsumerAffairs.com has received more than 100 complaints from Ford truck owners since the first of the year reporting a spit spark plug.

Ford dealers and customer service reps still insist to some customers that the expensive engine flaw is a rare occurrence, reacting as though they had never heard of a Ford truck with a blown spark plug before.

The owner of a 2000 Ford F-350 equipped with the V-10 Titan engine and 79,413 miles on the odometer said he received that runaround from Ford.

Last week the number 4 spark plug on the driver's side blew out of the head, he wrote. Called Ford customer service and they act like I'm the first one to have this happen.

Faced with angry customers paying expensive repair bills many Ford dealers are conceding there is a problem with the truck engines.

One Ford owner in Panama City, Florida received both stories. Ford pretended the spit spark plug problem did not exist. His dealer was more forthcoming.

My local Ford dealer tells me they are averaging 3 or 4 vehicles per week with the blown or broken spark plug issue, the Florida man said.

Book value

The continuing problem with Ford engines blowing spark plugs strongly suggests a used Ford truck, especially a Ford truck from the 1999 to 2003 model years, is a risky purchase.

Here is one example.

Joe bought a used 1998 Lincoln Navigator with a big 5.4-liter V-8 engine in what he described as a "private party sale." Joe said that he wanted to provide a nice American-made ride for my family, but couldn't afford a new truck.

The Navigator looked like a great deal. The price was $2,000 less that the book value and the Navigator had only 136,000 miles on the odometer.

But the great deal blew up in Joe's face when the used Lincoln Navigator spit a spark plug.

While driving to a union meeting my 1998 Lincoln Navigator made a sound like the exhaust had blown apart, he said.

The check engine light came on as the truck began to lose power. Joe limped it another mile to the meeting, popped the hood and found that gasoline had leaked over the entire back side of the engine, he said.

Joe found air and fuel coming out of the hole where the number 4 spark plug should have been and fuel shooting out from where the plug had lodged in the engine.

The ignition pack for that plug was shredded, Joe said. He had owned the used Lincoln Navigator for just three weeks.

The threads in the number 4 spark plug hole in the Navigator were stripped.

Joe soon discovered it would cost too much money to repair the truck at a Lincoln dealership, more than $3,000 to replace the engine head after the spit plug incident.

Joe found a junkyard motor with 80,000 miles for $1,400, bought $350 in parts from Ford and paid a mechanic $900 to install everything. So much for under book, Joe said.

Feds sit it out

The National Highway Traffic Safety Administration (NHTSA) has repeatedly refused to intervene in the spit spark plug scandal, insisting there are no safety issues involved.

Ford refuses to accept responsibility for the affair that has cost thousands of consumers thousands of dollars each. Admitting an engineering flaw could cost the struggling automaker hundreds of millions of dollars in repair costs.

Joe has another answer: Anybody willing to buy a 98 Navigator with a junk yard engine or can you say Honda?

A Grayson, Georgia Ford owner found his own spit spark plug in a 2003 model year truck. I own a 2003 Expedition Eddie Bauer 5.4L V-8. It had about 85000 miles on it when the plug blew out, the Georgia man truck owner wrote ConsumerAffairs.Com.

Repairing a spit spark plug does not insure the engine will not eject another plug.

In Watertown, Connecticut a 2003 Lincoln Navigator spit a plug. The owner bought the truck used with only 55,000 on the odometer. The problem started in June 2007 when it spit a spark plug out of the head shattering the coil pack. I took it to a Lincoln Dealer who wanted to charge me over $4,000 to repair it, he wrote.

In February 2008 it happened again, this time a different plug spit out at a cost of almost $2,700 the Navigator owner wrote.

Ford engines with low mileage spit plugs as well. My 2003 Ford Lighting with 46,000 miles blew out the number 3 spark plug while sitting at a stop light, an Arkansas Ford truck owner said.

NHTSA has received complaints of problems with spark plugs in the 2004 and 2005 Ford F-150. One ford truck owner told NHTSA he faced a $2,000 repair bill because a spark plug broke off in the engine head.

A second F-150 owner complained to NHTSA that two spark plugs split in half while still in the engine.

 

Spit Spark Plugs Still Hobble Ford Trucks...

Ford Hopes to Wind Down Recall of Fire-Prone Vehicles

7 million unrepaired cars and trucks still on the road

The Ford Motor Company is attempting to declare an end to the almost decade-long effort involving six recalls of cars and trucks flawed with a fire-prone cruise control system, even though only about 34 percent of the flawed vehicles have been repaired.

The Ford vehicles covered by the recalls have a faulty cruise-control deactivation switch that can develop a short circuit and spark a raging fire, usually when the truck is parked and unattended.

After almost nine years of recalls and hundreds of fires in Ford cars and trucks, the automaker will send "final repair notices" to 3.5 million Ford truck owners next month. The final repair notice is theoretically the last time the automaker will attempt to warn owners of the affected models.

However, Ford said the "final" notice isn't really final. "We will mail final repair notices multiple times if customers do not respond to the initial mailing," a company spokesman said.

After being delayed by a shortage of parts, the recall effort is now picking up speed, Ford said.

We are ramping up suppliers and final repair parts quicker than planned, said Wes Sherwood, Safety Communications Manager for Ford.

We sent 1.5 million owners of cars involved in the recall final repair notices in March. We will send about 3.5 million truck owners final repair notices by May, ahead of our original target of June, Sherwood said.

Sherwood said that Ford has already mailed most customers involved in the earlier recalls four to five letters, to notify them of the recall.

We also go through considerable expense purchasing independent auto registry data that tracks vehicles by VINs as opposed to the owner information in our records that customers may not necessarily update when they move or purchase a vehicle, Sherwood said. The independent registries allow us to get the most current customer contact information that we are aware of because they track service records and state-level ownership changes.

The recalls of Ford cars and trucks containing the faulty cruise control switch began in 1999 and covered Ford, Lincoln and Mercury vehicles from 1992-2004.

Almost 12 million Ford vehicles were involved in the six recalls, according to documents Ford submitted to the National Highway Traffic Safety Administration (NHTSA).

Ford reported to NHTSA earlier this year that just more than 4 million of the recalled vehicles have been repaired to date. Ford also reported 834,000 of the recalled vehicles were not delivered, exported, stolen or scrapped.

7 million

That leaves more than 7 million Ford cars and trucks in the U.S. that could potentially catch fire with devastating results. The reports suggest a gap between Fords final repair notices and vehicles still on the roads containing the flawed cruise control system.

According to reports filed with NHTSA, Ford repaired 67.68 percent of 262,695 vehicles recalled for the faulty cruise control switch in 1999 or 175,158 cars and trucks.

The automaker repaired 70.91 percent of the 740,451 vehicles in the first 2005 cruise control switch recall or 507,408 cars and trucks.

The second 2005 recall of 4,297461 Ford cars and trucks resulted in a 51.16 percent completion rate or 2,086,172 vehicles.

In 2006 Ford recalled 1,522,395 vehicles because of the faulty cruise control switch but the repair rate dropped to 43.10 percent or 616,810 vehicles.

There were two Ford recalls for the fire prone cruise control switch in 2007. The first involved 156,657 vehicles. Ford reported repairing 76,072 for a 50.59 percent completion rate.

The second 2007 Ford recall involved 4,987,281 vehicles. Ford reported on February 28 that 547,100 of the cars and trucks were repaired for an 11.90 percent completion rate.

That leaves more than 7.1 million cars and trucks Ford has been unable to find or repair.

Feds warn Ford owners

In a strongly worded and highly unusual statement, NHTSA in February warned owners of the recalled vehicles to go to a Ford or Lincoln Mercury dealer as soon as possible and have the potentially dangerous cruise control system disconnected.

A NHTSA spokesman told ConsumerAffairs.com that the agency is "monitoring the recall closely."

Regulators warned the switch could cause a vehicle to catch fire even while it is parked and the ignition is off. The switchs function is to cut off the cruise control when the driver taps the brakes.

NHTSA advised consumers in the February warning that many Ford dealers would disconnect the switch as a drive-through service and interim repair until parts are available.

Ford safety communication spokesman Sherwood would not confirm or provide company numbers of how many vehicles Ford has repaired.

We don't release completion rates but the NHTSA consumer advisory has good info that we support. Recalls technically never end as there are never 100 percent completion rates, which is why we keep them open well after most customers respond, the Ford safety spokesman said.

The Ford spokesman conceded that the automaker underestimated public response to the safety recall and failed to obtain sufficient parts to repair the fire-prone Ford cars and trucks.

Sherwood said the automaker is now ramping up suppliers for the parts needed to repair the cruise control switch. Sherwood said Ford had not stockpiled enough parts for the unprecedented demand for repairs last September, after the August recall.

Angry Ford owners

That demand, along with the parts shortage has led to repair delays, frustrating and angering many Ford owners.

I feel that Ford is not being honest about the completion of the repairs for this recall. I was told in August of 2007 that the repair parts were delayed and they would be in October. That soon became February of 2008. Now I am told the dealers do not know when the parts will be available. I can not get a straight answer from anyone, wrote a Ford owner in Everett, Washington.

Since the recall began, NHTSA has linked 65 fires to switch failures. The agency also received 1,472 complaints or allegations of engine compartment fires related to the switches before the investigation was closed in August 2006.

The agency received 60 more fire complaints since the inquiry ended.

Fires continue

ConsumersAffairs.com has received a constant stream of complaints about Ford vehicles erupting into flames since NHTSA issued the urgent consumer advisory that Ford owners have the cruise control switch repaired or disconnected immediately.

A Ford truck owner in Hitchcock, Texas saw his 2000 F-150 pick up erupt into flames April 1. I was coming back from the grocery store and I stopped to grab my trash cans when I smelled something burning under the hood, wrote the Texan.

All of the sudden flames started coming out from underneath the hood against the windshield before I could even shut the door, he said.

The Texan's truck was totaled.

I've had all recalls fixed by a Ford certified dealer. I had the truck for almost two and a half years and it always ran fine and had no problems. I am guessing it had something to do with the recalled part, since my story is similar to other people who had the problem, he said.

A 1991 Ford Explorer burned in Coplay, Pennsylvania April 4. At about 12 p.m. I was awoken by a passerby yelling that my truck was on fire, the owner wrote. I ran outside to discover my Explorer engulfed in flames.

A Troy, New York woman watched her Ford Explorer destroyed by fire April 4. Here we are in 2008 with I don't know how many recalls on the Explorer and mine just burned up, she said.

April 6 in Olive Branch, Mississippi a 1998 Ford F-150 burned. The truck had been sitting in the driveway for about 5 hours.

We heard the alarm going off. When we looked outside the engine compartment was completely engulfed. Before the firefighters got the fire out it had burned everything but the bed of the truck, the owner wrote.

Two Ford fires reported to ConsumerAffairs.com involved vehicles not covered by the lengthy cruise control switch recall.

On April 13, a Black River Falls, Wisconsin woman watched as her 2005 Ford Explorer Sport Trac went up in flames in a shopping center parking lot. The recall for the Explorer Sport Track covers 2001 and 2002 model years.

On April 15, a Ford Escape, not covered by the recall burned in Ann Arbor, Michigan.

Approximately 1 a.m. last we awoke to the sound of the car alarm going off in our Ford Escape which was parked on the street in front of our house. When I looked out the window to investigate I saw smoke billowing out from the front wheel wells. Within seconds the smoke turned to flame.

The owner said the truck was last driven the afternoon before the fire and added, We had never been informed by Ford of any problems with the vehicle.

The faulty cruise control switch is suspected as the cause of several dwelling fires.

A 2002 Ford Expedition parked in a homeowners carport is suspected as the cause of a fire in Madison County, Ohio that killed a woman and her two children. The origin of the fire was narrowed to a 10-foot space in the carport although investigators have not yet determined the cause.

At least three wrongful death suits have been filed against Ford in fire-related incidents.

Recalled models

The recalled vehicles are:

1. 1993 2004 F150
2. 1993 1999 F250 (gasoline engine)
3. 1993 1996 Bronco
4. 1994 1996 Econoline
5. 1997 2002 Ford Expedition
6. 1998 2002 Lincoln Navigator
7. 1998 2002 Ford Ranger
8. 1992 1998 Ford Crown Victoria, Mercury Grand Marquis and Lincoln Town Car
9. 1993 1998 Lincoln Mark VIII
10. 1993 1995 Ford Taurus SHO with automatic transmission
11. 1994 Mercury Capri
12. 1998 2001 Ford Explorer and Mercury Mountaineer
13. 2001 2002 Ford Explorer Sport and Explorer Sport Trac
14. 1992 1993 and 1997 2003 Ford E-150-350 gasoline or natural gas vehicles
15. 2002 E-550 gasoline engine vehicles
16. 1996 2003 E-450 gasoline or natural gas vehicles
17. 1994 2002 F-250 through F-550 super Duty trucks (gasoline engine)
18. 2000 2002 Ford Excursion (gasoline engine)
19. 2003 F250 F550 Super Duty, Ford Excursion
20. 1995 2002 Ford F53 Motor home chassis
21. 2002 2003 Lincoln Blackwood

Ford truck and SUV owners wanting more information about the fire danger in their vehicle or the recall may contact Ford at 1-800-392-3673 or NHTSA 1-888-327-4236 (TTY 1-800-424-9153).

 

Ford Hopes to Wind Down Recall of Fire-Prone Vehicles...

Ford Expedition Suspected in Fatal Ohio Home Fire

Latest in a long series of cruise control fires

A 2002 Ford Expedition parked in a homeowners carport is suspected as the cause of a fire in Madison County, Ohio that killed a woman and her two children.

The Columbus Dispatch reported that the origin of the fire has been narrowed to a 10-foot space in the carport although investigators have not yet determined the cause.

Peter Romans, who survived the fire that killed his wife and children, told investigators that the fire started in his parked Ford SUV, according to the news paper.

The fire killed Billi Romans, 51; Ami Romans, 16; and Caleb Romans, 12. Their bodies were found near the back door of their house,

Peter Romans, 47, escaped with minor burns and smoke inhalation.

The 2001 Ford Expedition suspected of igniting the fatal blaze was included in the Ford Motor Company recall of 9.6 million vehicles equipped with a faulty cruise-control switch. the switch can lead to a vehicle fire at any time, according to the National Highway Traffic Safety Administration (NHTSA).

The Ford recall began in 2005. It has dragged on because of the sheer size of the recall effort, a shortage of parts and a lack of urgency by regulators.

Several dwelling fires have been attributed to the faulty cruise-control switch which can overheat and erupt into flames.

After years of fires involving Ford vehicles, NHTSA on February 28 warned Ford, Lincoln and Mercury owners of fire hazards involving the faulty cruise control switches in recalled Ford vehicles that have not been repaired.

ConsumerAffairs.com has been reporting on the problem for years, chronicling fires in vehicles parked outside homes, in garages and even at fire stations.

In a strongly worded and highly unusual statement, NHTSA urged owners of the recalled vehicles to go to a Ford or Lincoln Mercury dealer as soon as possible and have the potentially dangerous cruise control system disconnected.

The recalled vehicles are:

1. 1993 2004 F150
2. 1993 1999 F250 (gasoline engine)
3. 1993 1996 Bronco
4. 1994 1996 Econoline
5. 1997 2002 Ford Expedition
6. 1998 2002 Lincoln Navigator
7. 1998 2002 Ford Ranger
8. 1992 1998 Ford Crown Victoria, Mercury Grand Marquis and Lincoln Town Car
9. 1993 1998 Lincoln Mark VIII
10. 1993 1995 Ford Taurus SHO with automatic transmission
11. 1994 Mercury Capri
12. 1998 2001 Ford Explorer and Mercury Mountaineer
13. 2001 2002 Ford Explorer Sport and Explorer Sport Trac
14. 1992 1993 and 1997 2003 Ford E-150-350 gasoline or natural gas vehicles
15. 2002 E-550 gasoline engine vehicles
16. 1996 2003 E-450 gasoline or natural gas vehicles
17. 1994 2002 F-250 through F-550 super Duty trucks (gasoline engine)
18. 2000 2002 Ford Excursion (gasoline engine)
19. 2003 F250 F550 Super Duty, Ford Excursion
20. 1995 2002 Ford F53 Motor home chassis
21. 2002 2003 Lincoln Blackwood

"Failure to have the switch disconnected could lead to a vehicle fire at any time, whether or not the key is in the ignition, and whether or not owners use the cruise control system," NHTSA warned in the consumer advisory.

Ford is once again preparing to notify the owners of the affected vehicles to have the switch disconnected until it can be repaired, according to NHTSA.

Fatal fires allegedly caused by the defective switch have led to wrongful death lawsuits against Ford by several vehicle owners.

5 million time bombs

NHTSA reported that approximately five million vehicles have been repaired so far, leaving almost five million passenger cars and light trucks with the faulty switches intact, and in danger of catching fire at any time without warning.

The firestorm of Ford trucks erupting into flames has devastated Ford truck owners across the country.

The Ford inferno hit a homeowner in Chisago City, Minnesota in January when her 2000 Ford Expedition started on fire parked in our attached garage. We have now lost everything we owned, wrote the Ford Expedition owner. The home we built not even 2 years ago burned to the ground, she said.

Another Ford truck went up in flames in Westminster, California on January 22. This homeowner is fortunate. He lost only his Ford truck and not his house as well.

A Ford spokesman told ConsumerAffairs.com in February that the automaker was doing all it can to complete the fire hazard recall.

This was a large recall, and we're working with the supplier to meet the volume challenge as soon as possible, the Ford executive told ConsumerAffair.Com.

Ford concedes a parts shortage is delaying repairs of the fire prone cruise control system in the recalled vehicles until later in 2008.

As a short-term solution, Ford offers to disconnect the cruise control system in recalled vehicles until parts are available to complete the repair.

Some Ford dealers now require customers who decline to disconnect the cruise control system to sign a waiver of liability.

With just more than half of the fire-prone Fords repaired, the automaker insisted the company is responding adequately in an effort to notify Ford customers to return their vehicles to a Ford dealership for repair of the fire hazard.

We have sent multiple mailings to customers, based on current vehicle registrations, asking them to bring in vehicles. We have one of the highest return rates in the industry, based on update registration info, and sending multiple mailings, a Ford spokesman told ConsumerAffairs.com.

Too late

But the warnings and recall notices have come too late for many Ford owners.

• A Vidor, Texas man saw his mother's truck burning out of control less than a week after federal safety regulators issued the consumer advisory.

I heard a loud BOOM and then horns going off. I thought it was a wreck. When I looked outside a large gulf of flames was burning dangerously close to the house and truck, he said. We kept the flames from hitting the house until fire department got there.

The outrageous -- but common -- story of Ford vehicles catching fire was reported over and again throughout the country in February as NHTSA talked and worried in internal agency meetings about whether to issue the consumer advisory.

• On February 27 in Granite City, Illinois, the day before the NHTSA warning, a 2001 Ford F150 burned.

I was awakened by 2 small booms about a minute apart. I got up to check things out to find my 2001 F150 in the driveway fully engulfed in flames as well as my boat parked about 15 feet away beginning to burn, the Illinois truck owner reported. The truck, boat, contents, asphalt driveway are total losses, he said.

• A day later in Monticello, Florida a Ford F150 burned in a shopping center parking lot while the owner was inside a store.

• In early February in Fairview, New Mexico a 1997 Ford F150 burst into flames. We heard a loud boom which caused the dogs to start barking, the truck owner said. When the Monticello fire department arrived 30 minutes later the truck was still burning.

• An Orange Park, Florida Ford owner reported February 9 that his 1999 Lincoln Navigator caught fire and was destroyed.

• On February 9 a 1999 Ford Explorer caught fire in Woonsocket, Rhode Island.

I had just parked at a Burger King for lunch. The truck caught fire minutes after I enter the restaurant, the owner said. The truck was fully engulfed when firefighters finally put out the fire. I am grateful no one was in the vehicle at the time but I am out the only truck I owned.

The Rhode Island Explorer owner told ConsumerAffairs.com that he was not aware of the recall issued in issued on August 2007 and said he was never notified of the important recall even though he had owned the vehicle for many years.

• On February 4, a Ford F150 Lariat caught fire in Virginia Beach, Virginia, even though the cruise control switch was previously repaired under the terms of the August recall.

• In Alta Loma, California a ConsumerAffairs.com reader found his Ford truck on fire while eating lunch at home. Surprisingly every Ford rep was extremely rude and acted as though it's my problem not theirs, this Ford truck owner reported.

• On January 22, a Ford Expedition XLT caught fire in Westminster California.

After driving the vehicle for approximately 20 minutes it was parked in the driveway, the owner said. Approximately 1 hour later the engine compartment was on fire and became engulfed within minutes. Fortunately the vehicle was not in the garage.

Ford truck and SUV owners wanting more information about the fire danger in their vehicle or the recall may contact Ford at 1-800-392-3673 or NHTSA 1-888-327-4236 (TTY 1-800-424-9153).

 

Ford Expedition Suspected in Fatal Ohio Home Fire...

Ford Fires Continue Despite Much-Delayed Federal Warning

Feds waited years to issue 'urgent' advisory about fire danger

The inept Ford Motor Co. attempt to recall fire-prone cars, trucks and vans has stumbled and sputtered as federal safety regulators in Washington fretted over the automotive inferno spreading throughout the country.

The rash of Ford Motor Co. vehicle fires has destroyed homes, trucks and cars, sometimes killing people and family pets. ConsumerAffairs.com has received 15 reports of Ford vehicles erupting into flames since the first of the year. No one knows precisely how many fires have occurred or how many lives have been lost.

On February 28, the National Highway Traffic Safety Administration (NHTSA) -- years after it first learned of the problem -- took the unusual step of issuing what it called an "urgent warning" to more than 5 million owners of Ford vehicles that are likely to catch fire.

The safety agency advised that the fire danger is present regardless of the age of the vehicle, and could even occur while the vehicle is parked and unattended. Several dwelling fires have been attributed to the problem, NHTSA noted.

NHTSA urged owners of Ford, Lincoln and Mercury SUVs, pickup trucks, vans, and some passengers cars that are equipped with the faulty cruise control system to have the system disconnected immediately before the vehicle catches fire.

Disconnecting the system is a temporary solution that is necessary because Ford has failed to obtain the necessary parts to properly repair the recalled vehicles.

Too late

But the federal agency's "urgent" warning came too late for many Ford owners.

• A Vidor, Texas man saw his mother's truck burning out of control less than a week after federal safety regulators issued the consumer advisory.

I heard a loud BOOM and then horns going off. I thought it was a wreck. When I looked outside a large gulf of flames was burning dangerously close to the house and truck, he said. We kept the flames from hitting the house until fire department got there.

The outrageous -- but common -- story of Ford vehicles catching fire was reported over and again throughout the country in February as NHTSA talked and worried in internal agency meetings about whether to issue the consumer advisory.

• On February 27 in Granite City, Illinois, the day before the NHTSA warning, a 2001 Ford F150 burned.

I was awakened by 2 small booms about a minute apart. I got up to check things out to find my 2001 F150 in the driveway fully engulfed in flames as well as my boat parked about 15 feet away beginning to burn, the Illinois truck owner reported. The truck, boat, contents, asphalt driveway are total losses, he said.

• A day later in Monticello, Florida a Ford F150 burned in a shopping center parking lot while the owner was inside a store.

• In early February in Fairview, New Mexico a 1997 Ford F150 burst into flames. We heard a loud boom which caused the dogs to start barking, the truck owner said. When the Monticello fire department arrived 30 minutes later the truck was still burning.

• An Orange Park, Florida Ford owner reported February 9 that his 1999 Lincoln Navigator caught fire and was destroyed.

• On February 9 a 1999 Ford Explorer caught fire in Woonsocket, Rhode Island.

I had just parked at a Burger King for lunch. The truck caught fire minutes after I enter the restaurant, the owner said. The truck was fully engulfed when firefighters finally put out the fire. I am grateful no one was in the vehicle at the time but I am out the only truck I owned.

The Rhode Island Explorer owner told ConsumerAffairs.com that he was not aware of the recall issued in issued on August 2007 and said he was never notified of the important recall even though he had owned the vehicle for many years.

• On February 4, a Ford F150 Lariat caught fire in Virginia Beach, Virginia, even though the cruise control switch was previously repaired under the terms of the August recall.

• In Alta Loma, California a ConsumerAffairs.com reader found his Ford truck on fire while eating lunch at home. Surprisingly every Ford rep was extremely rude and acted as though it's my problem not theirs, this Ford truck owner reported.

• On January 22, a Ford Expedition XLT caught fire in Westminster California.

After driving the vehicle for approximately 20 minutes it was parked in the driveway, the owner said. Approximately 1 hour later the engine compartment was on fire and became engulfed within minutes. Fortunately the vehicle was not in the garage.

As the rampage continues, NHTSA safety officials are warning people with the recalled Ford cars, trucks and vans to bring their vehicles to a dealer repair shop immediately to have the cruise control switch disconnected.

NHTSA reported that many dealers will perform the temporary fix as a drive-through service so owners do not have to leave their vehicles at the dealership or schedule an appointment in advance.

There was no indication from the federal safety agency whether any steps have been taken to require Ford to produce the needed parts for a permanent repair.

5 million to go

Almost five million vehicles have been repaired, according to Ford, leaving more than five million passenger cars and light trucks on roads, parking lots, driveways and garages throughout the country with the faulty switches intact and in danger of catching fire.

In early February, the automaker was placed in the embarrassing position of having to recall 225,000 Fords for the second time to repair the fire prone cruise control system. Ford concluded that the initial recall to prevent a fire was ineffective because the replacement part failed to function as promised.

Ford vehicles covered by the second recall include the gasoline-powered 1992 to 2003 Econoline, 1992 to 1998 Crown Victoria/Grand Marquis, 1993 Bronco, 1995 to 1997 F series pick up, 1993 F series pick up, the 1993 to 1995 Taurus SHO and the 1992 to 1995 Town Car.

The clumsy and confusing Ford management of the recall is destroying the trust many Ford owners once had for the venerable automaker as they are put off time and again by dealers without the necessary parts to repair the fire hazard.

• A Rochester Hills, Michigan Ford Ranger owner reported the automaker has delayed repairs for his truck twice. Ford is obviously not much concerned about timely corrections of safety issues, he said.

• In Orange City, Florida a Ford truck owner immediately took his Ranger to the dealer when the August, 2007 recall was first announced. I had the cruise control disconnected in August 2007 and the part is still not available to complete the repair, he said.

• A 1999 Ford Ranger owner in Ranier, Minnesota heard the same excuse from Ford.

I am still waiting parts for the Ford cruise control recall to become available to my local dealer. I drive a 1999 Ford Ranger and cover long distances several time a month. The dealer has expressed frustration with Ford's inability to make the repair parts available or to even give a reasonable date they could be expected, he told ConsumerAffairs.com.

Ford issued the same excuse to a motor home owner in Lakeland, Florida.We had to cancel our spring trip as we have on idea when or if Ford will get around to sending a kit for our repair, the retired Ford owner told us.

2 attempts

One Pennsylvania Ford owner was able to find a dealer with the parts to repair the cruise control switch but the repair took two attempts by a Ford technician.

They replaced the switch on the brake master cylinder and added a fused link into the connecting harness. When I arrived back home I took a look at what had been done and noticed what appeared to be fluid appearing around the crimp of the switch, he said.

The truck owner returned for a second time to the Ford dealer. The dealer then took my truck inside and replaced the replacement switch. This does not give me a secure feeling knowing the new switch immediately leaked. Something needs to be done about this problem. This has gone on far too long without a satisfactory solution. How can I trust this? he asked.

The inability of ford to provide parts to complete the recall is repeated over and again throughout the country.

In Tucson, Arizona: Ford didn't have the recall part so they disconnected the speed control. Said they'd have the part in a month and to come back then. Called just before Christmas. Told part not in. Called back January. Called back in February. Told part not in. Meanwhile I have no speed control since last Fall. I live in a big state. Is there any way to light a fire under Ford, he asked. I'm tired of the stonewalling.

Without the proper Ford parts, the interim repair is all that is left to Ford owners driving the dangerous and fire-prone vehicles. NHTSA assures consumers that the fix will eliminate the risk of fire while affected Ford and Mercury owners are waiting for final repairs from the trouble automaker.

Here is the list of Ford vehicles, according to NHTSA, that ought to be taken to a Ford dealer and repaired immediately:

1. 1993 2004 F150
2. 1993 1999 F250 (gasoline engine)
3. 1993 1996 Bronco
4. 1994 1996 Econoline
5. 1997 2002 Ford Expedition
6. 1998 2002 Lincoln Navigator
7. 1998 2002 Ford Ranger
8. 1992 1998 Ford Crown Victoria, Mercury Grand Marquis and Lincoln Town Car
9. 1993 1998 Lincoln Mark VIII
10. 1993 1995 Ford Taurus SHO with automatic transmission
11. 1994 Mercury Capri
12. 1998 2001 Ford Explorer and Mercury Mountaineer
13. 2001 2002 Ford Explorer Sport and Explorer Sport Trac
14. 1992 1993 and 1997 2003 Ford E-150-350 gasoline or natural gas vehicles
15. 2002 E-550 gasoline engine vehicles
16. 1996 2003 E-450 gasoline or natural gas vehicles
17. 1994 2002 F-250 through F-550 super Duty trucks (gasoline engine)
18. 2000 2002 Ford Excursion (gasoline engine)
19. 2003 F250 F550 Super Duty, Ford Excursion
20. 1995 2002 Ford F53 Motor home chassis
21. 2002 2003 Lincoln Blackwood

Ford truck and SUV owners wanting more information about the fire danger in their vehicle or the recall may contact Ford at 1-800-392-3673 or NHTSA 1-888-327-4236 (TTY 1-800-424-9153).

 

Ford Fires Continue Despite Much-Delayed Federal Warning...

Ford Fires Strike in Minnesota, California

After years of disastrous fires, NHTSA urges Ford owners to act quickly

After years of disastrous fires involving Ford vehicles, the National Highway Traffic Safety Administration (NHTSA) is strongly warning Ford, Lincoln and Mercury owners of fire hazards involving the faulty cruise control switches in recalled Ford Motor Company vehicles that have not been repaired.

ConsumerAffairs.com has been reporting on the problem for years, chronicling fires in vehicles parked outside homes, in garages and even at fire stations.

In a highly usual statement, NHTSA urged owners of the recalled vehicles to go to a Ford or Lincoln Mercury dealer as soon as possible and have the cruise control system disconnected.

The unrepaired Ford, Lincoln and Mercury SUVs, pickup trucks, vans and certain passenger cars contain a safety defect that could cause the vehicle to erupt into flames, according to the NHTSA statement.

"Failure to have the switch disconnected could lead to a vehicle fire at any time, whether or not the key is in the ignition, and whether or not owners use the cruise control system," NHTSA warned in the consumer advisory.

The safety agency said the fire danger is present regardless of the age of the vehicle, and could even occur while the vehicle is parked and unattended. Several dwelling fires have been attributed to the problem.

Many dealers will perform a short-term fix as a drive-through service so owners do not have to leave their vehicles at the dealership or schedule an appointment in advance, according to NHTSA.

NHTSA said it is issuing the unusual consumer advisory because of concerns that many owners have yet to respond to multiple safety defect recall notifications involving almost 10 million registered vehicles.

NHTSA reported that approximately five million vehicles have been repaired so far, leaving some five million passenger cars and light trucks with the faulty switches intact, and in danger of catching fire at any time without warning.

The drive-through repair is an interim safety measure but will eliminate the risk of fire while affected Ford and Mercury owners are waiting for final repairs from the company, NHTSA said.

Ford is in the process of re-notifying owners of the SUVs and other light trucks concerning the importance of having the switch disconnected.

The involved vehicles are:

1. 1993 2004 F150
2. 1993 1999 F250 (gasoline engine)
3. 1993 1996 Bronco
4. 1994 1996 Econoline
5. 1997 2002 Ford Expedition
6. 1998 2002 Lincoln Navigator
7. 1998 2002 Ford Ranger
8. 1992 1998 Ford Crown Victoria, Mercury Grand Marquis and Lincoln Town Car
9. 1993 1998 Lincoln Mark VIII
10. 1993 1995 Ford Taurus SHO with automatic transmission
11. 1994 Mercury Capri
12. 1998 2001 Ford Explorer and Mercury Mountaineer
13. 2001 2002 Ford Explorer Sport and Explorer Sport Trac
14. 1992 1993 and 1997 2003 Ford E-150-350 gasoline or natural gas vehicles
15. 2002 E-550 gasoline engine vehicles
16. 1996 2003 E-450 gasoline or natural gas vehicles
17. 1994 2002 F-250 through F-550 super Duty trucks (gasoline engine)
18. 2000 2002 Ford Excursion (gasoline engine)
19. 2003 F250 F550 Super Duty, Ford Excursion
20. 1995 2002 Ford F53 Motor home chassis
21. 2002 2003 Lincoln Blackwood

Latest fires

The firestorm of Ford trucks erupting into flames most recently struck in two more states, devastating Ford truck owners in Minnesota and California.

The Ford inferno hit a homeowner in Chisago City, Minnesota last month when her 2000 Ford Expedition started on fire parked in our attached garage. We have now lost everything we owned, wrote the Ford Expedition owner. The home we built not even 2 years ago burned to the ground, she said.


Aftermath of the Chisago City, Minn., fire

Neighbors of the burned-out Chisago City homeowners are helping their friends. "Rob and Gina's house burned," wrote a friend. "Fortunately, they got out of the house with their 2 daughters."

"The fire is being investigated, but it started in Gina's truck. Rob opened up the mudroom door and the entire car was engulfed in flames," he said. "Everything, including both their cars were torched."

"This will be a hard time for the children and for Rob and Gina. I am hoping we can get together and help their kids," the neighbor wrote to friends.

California fire

While the Minnesota fire is still under investigation, a second Ford truck went up in flames in Westminster, California on January 22. This home owner is fortunate. He lost only his Ford truck and not his house as well.

The California Ford owner had parked his truck in the driveway following a brief 20-minute drive.

Approximately one hour later, about 3:30 in the afternoon, the engine compartment was on fire and became engulfed within minutes, he said.

A neighbor's daughter saw the fire and her dad and a friend came to our house and helped put out the fire with a garden hose before it could catch fire to the front of our house, according to the ConsumerAffairs.com reader.

The fire department told the Ford truck owner that the origin of the fire was on the driver's side of the vehicle near and around the master cylinder.

That would place the origin of the truck fire in the area of the cruise control system which the Ford Motor Co. is struggling to recall.

Ford admits a parts shortage is preventing the automaker from repairing all of the recalled Ford cars and trucks recalled for a faulty cruise control system until sometime later in 2008. The automaker has no specific time table for completion of the recall.

As a short-term solution, Ford offers to disconnect the cruise control system in recalled vehicles until parts are available to complete the repair.

1.8 million at risk

More than 1.8 million Ford cars and trucks remain at risk 5 months after the automaker recalled an additional 3.6 million vehicles because of the fire hazard in the cruise control system.

A Ford spokesman insists the automaker is doing all it can to complete the fire hazard recall.

This was a large recall, and we're working with the supplier to meet the volume challenge as soon aspossible, said Ford's Dan Jarvis.

A Mississippi consumer has had it with Ford because of the confusion surrounding the recall.

My mother's 1988 Grand Marquis caught fire and was damaged and repaired with recall notice coming month later, he said. She now drives my 1997 Lincoln Town Car and there was a safety recall in July with parts due in November. Now we are told February, he said.

Ford would not offer an explanation for the recall delay to their Sumrall, Mississippi customer so he got rid of the Lincoln and bought his mother a Lexus.

The recall delay adds to an already troubling situation for many Ford consumers faced with the cruise control recall. The consequences are sometimes devastating.

Faced with continuing delays, some Ford customers are reluctant to go along with the automaker's interim solution to deactivate the cruise control system.

Some Ford dealers now require customers who decline to disconnect the cruise control system to sign a waiver of liability.

With just more than half of the fire-prone Fords repaired, the automaker insists the company is responding adequately in an effort to notify Ford customers to return their vehicles to a Ford dealership for repair of the fire hazard.

We have sent multiple mailings to customers, based on current vehicle registrations, asking them to bring in vehicles. I don't have an exact figure, but about half of the total have done so to date. We have one of the highest return rates in the industry, based on update registration info, and sending multiple mailings, Ford spokesman Jarvis said in an email response to ConsumerAffairs.com.

Ford, however, continues to deny any responsibility for fires caused by its trucks. It tells burned-out customers to talk to their insurance agents.

More Ford Fire Stories

Photos furnished by ConsumerAffairs.com readers

Ford Fires Strike in Minnesota, California...

Ford Issues Second Fire Hazard Recall

Previous recall ineffective in 225,000 vehicles

The Ford Motor Co. has concluded that the recall to prevent a faulty cruise control system from erupting in flames is ineffective in almost 225,000 of the almost 11 million Ford vehicles recalled because of a fire hazard since 1999.

As a result, Ford is issuing a second recall for the almost 225,000 vehicles that were previously recalled for a faulty cruise control system that might fail and cause the vehicle to burn even when parked and turned off.

Ford vehicles covered by the new recall include the gasoline-powered 1992 to 2003 Econoline, 1992 to 1998 Crown Victoria/Grand Marquis, 1993 Bronco, 1995 to 1997 F series pick up, 1993 F series pick up, the 1993 to 1995 Taurus SHO and the 1992 to 1995 Town Car.

The vehicles now recalled for a second time were part of the massive and often confusing Ford recalls since 1999 because of the faulty cruise system which failed and Ford vehicles and consumer homes ablaze.

Ford initially repaired the vehicles by installing a wiring harness around the cruise control switch. The automaker has now concluded the harness does not function properly in roughly 225,000 vehicles. The wiring harness installed on the eight models built between 1992 and 2003 is not compatible with the vehicle electrical system.

The harnesses Ford thought would alleviate the fire danger apparently contain an improperly placed fuse which does not offer sufficient protection if there is an electrical short circuit.

Ford plans to delay notification for vehicle owners until formally reporting the recall failure to the National Highway Traffic Safety Administration (NHTSA) as well as providing Ford dealers with accurate service repair information.

In the meantime, Ford has continued to advise owners to have a dealer disconnect the cruise control system.

Still on the road

Following Ford recalls of almost 11 million cars and trucks for a fire hazard, more than 1.8 million Ford cars and trucks with the faulty cruise control system are still on the road and parked in garages.

The automaker is unable to buy or manufacture enough parts to repair all of the vehicles involved in the enormous and lengthy recall process. Ford initially promised parts would be available for the massive recall to repair the vehicles by October 2007.

The automaker then said the parts will not be available until later in 2007. Many Ford car and truck owners are still waiting for their dealer to find the parts needed to repair the fire hazard.

The latest recall, along with the parts shortage has generated confusion as well as discouraged some Ford owners from responding to the recall.

A Ford spokesman insists the automaker is doing all it can to complete the fire hazard recall.

This was a large recall, and we're working with the supplier to meet the volume challenge as soon as possible, said a Ford spokesman.

ConsumerAffairs.com reported last month that more than 1.8 million Ford Motor Co. cars and trucks remain at risk of erupting into flames 5 months after the automaker recalled an additional 3.6 million vehicles because of a fire hazard in the cruise control system.

Ford initially promised parts would be available for the massive recall to repair the vehicles by October 2007. The automaker then said the parts will not be available until later in 2007.

Devastating consequences

The continuing parts delay adds to mounting confusion in an already troubling situation for many Ford consumers faced with the cruise control recall. The consequences are sometimes devastating.

An Oregon family lost their truck and almost lost their home to a fire that originated in their Ford truck.

Friday January 11, 2008 my husband came home from work at 5:30 and parked his 2001 F-150 Supercrew in the driveway, they wrote. Just 45 minutes later the truck was fully engulfed in flames.

Our garage door and siding on the front of our house was damaged but not destroyed. The truck on the other hand is a total loss, the wife said.

The Oregon truck was part of the Ford recall, according to the owner.

When we got the letter regarding the recall we called Ford and they said that they didn't have the part that was required to fix it but that since our cruise control wasn't working (It had stopped working about 2 months before the fire) it must already be disconnected and we should be fine, said the truck owner, who asked not to be publicly identified.

The truck owner reports that Ford told them fires are rare so I wouldn't worry. From the sounds of all these stories they are not as rare as they would like the consumer to believe.

The struggling automaker continues to insist the company is responding adequately in an effort to notify Ford customers to return their vehicles to a Ford dealership for repair of the fire hazard.

We have sent multiple mailings to customers, based on current vehicle registrations, asking them to bring in vehicles. I dont have an exact figure, but about half of the total have done so to date. We have one of the highest return rates in the industry, based on update registration info, and sending multiple mailings, Ford spokesman Jarvis said in an email response to ConsumerAffairs.com.

Liability waiver

Some Ford dealers now require customers who decline to disconnect the cruise control system to sign a waiver of liability.

A Florida woman with a Ford Econoline Van equipped with hand controls for a wheel chair faced the demand that she sign the waiver. I need my cruise control if I have to travel any amount of distance, she wrote.

It has been since September 7 I have been waiting to get my van fixed, said this Ford owner. I tried to get Ford to fix the problem but they just want to plug it back in and if I sign the waiver and something happens they will no longer be responsible for any damages, she said.

A Ford Explorer owner in Bainbridge Island, Washington is not satisfied with the automakers explanation.

They say the part is back ordered. I also understand that this part was originally found unsafe back in 2005 although I was only notified in August 2007, he said.

In San Jose, California another Ford owner encountered similar treatment.

My local Ford dealer disconnected my cruise control in November 2007, saying that it was required if I was to get the defective part replaced but he could not replace the part because of a backlog on the part and that it would take one month, the owner wrote.

Now it's been over 2 months and my dealer has no estimate on a replacement part. The dealer said that I could reconnect the cruise control but if the car caught on fire it would be my problem, he said.

Back in Bainbridge Island, Washington that explanation has a hollow ring. I would like someone to put a fire under them, because they are not motivated to replace the item once they've disconnected it, the Explorer owner concluded.

 

Ford Issues Second Fire Hazard Recall ...

Ford Fire Hazard Recall Creeps Along

Parts shortages delay repairs of fire-prone Fords

More than 1.8 million Ford Motor Co. cars and trucks remain at risk of erupting into flames 5 months after the automaker recalled an additional 3.6 million vehicles because of a fire hazard in the cruise control system.

Ford initially promised parts would be available for the massive recall to repair the vehicles by October 2007. The automaker then said the parts will not be available until later in 2007.

An Oregon family's F-150 burst into flames in the driveway. Reader photo.

When Ford first announced the delay because of a parts shortage, the automaker said there have been no supply problems for parts for SUVs. That is no longer true.

The badly needed parts are still in short supply and discouraging some Ford truck owners from responding to the recall. Because Ford dealers are unable to accomplish the required repairs, as a temporary fix they disconnect the cruise control system when consumers respond to their notice from Ford.

A Ford spokesman insists the automaker is doing all it can to complete the fire hazard recall.

This was a large recall, and we're working with the supplier to meet the volume challenge as soon as possible, said Ford spokesman Dan Jarvis.

Devastating consequences

The continuing parts delay adds to mounting confusion in an already troubling situation for many Ford consumers faced with the cruise control recall. The consequences are sometimes devastating.

An Oregon family lost their truck and almost lost their home to a fire that originated in their Ford truck.

Friday January 11, 2008 my husband came home from work at 5:30 and parked his 2001 F-150 Supercrew in the driveway, they wrote. Just 45 minutes later the truck was fully engulfed in flames.

Our garage door and siding on the front of our house was damaged but not destroyed. The truck on the other hand is a total loss, the wife said.

The Oregon truck was part of the Ford recall, according to the owner.

When we got the letter regarding the recall we called Ford and they said that they didn't have the part that was required to fix it but that since our cruise control wasn't working (It had stopped working about 2 months before the fire) it must already be disconnected and we should be fine, said the truck owner, who asked not to be publicly identified.

The truck owner reports that Ford told them fires are rare so I wouldn't worry. From the sounds of all these stories they are not as rare as they would like the consumer to believe.

The struggling automaker continues to insist the company is responding adequately in an effort to notify Ford customers to return their vehicles to a Ford dealership for repair of the fire hazard.

We have sent multiple mailings to customers, based on current vehicle registrations, asking them to bring in vehicles. I dont have an exact figure, but about half of the total have done so to date. We have one of the highest return rates in the industry, based on update registration info, and sending multiple mailings, Ford spokesman Jarvis said in an email response to ConsumerAffairs.com.

Liability waiver

Some Ford dealers now require customers who decline to disconnect the cruise control system to sign a waiver of liability.

A Florida woman with a Ford Econoline Van equipped with hand controls for a wheel chair faced the demand that she sign the waiver. I need my cruise control if I have to travel any amount of distance, she wrote.

It has been since September 7 I have been waiting to get my van fixed, said this Ford owner. I tried to get Ford to fix the problem but they just want to plug it back in and if I sign the waiver and something happens they will no longer be responsible for any damages, she said.

A Ford Explorer owner in Bainbridge Island, Washington is not satisfied with the automakers explanation.

They say the part is back ordered. I also understand that this part was originally found unsafe back in 2005 although I was only notified in August 2007, he said.

In San Jose, California another Ford owner encountered similar treatment.

My local Ford dealer disconnected my cruise control in November 2007, saying that it was required if I was to get the defective part replaced but he could not replace the part because of a backlog on the part and that it would take one month, the owner wrote.

Now it's been over 2 months and my dealer has no estimate on a replacement part. The dealer said that I could reconnect the cruise control but if the car caught on fire it would be my problem, he said.

Back in Bainbridge Island, Washington that explanation has a hollow ring. I would like someone to put a fire under them, because they are not motivated to replace the item once they've disconnected it, the Explorer owner concluded.

 

Ford Fire Hazard Recall Creeps Along...

Ford Escape, Mazda Tribute Continue Ford Fire Tradition

The little SUVs can go up in flames with no warning

A Beaverdam, Virginia home is the latest casualty in the familiar story of a trusted family vehicle erupting into a blazing inferno. This fire occurred just a week before Christmas.


The garage that housed Janet's Mazda Tribute

The home belonged to a ConsumerAffairs.com reader named Janet who told us that we lost everything. I hope enough folks hear about this so that it doesn't happen to anyone else.

Two of Janet's family cats perished in the fire and a third was badly burned and is recovering at an animal hospital. A child was injured by the smoke that filled the house and most of the home's contents were burned as the structure crumbled into asks.


The remains of Janet's home

The Beaverdam homeowner blames the fire on her 2002 Mazda Tribute. The small SUV was recalled in May 2007 because of a faulty ABS system. The ABS module may overheat resulting in burning odor, smoke or fire, according to the National Highway Traffic Safety Administration (NHTSA) recall notice. An electrical short, NHTSA reported, might cause the malfunction.

Janet said she did not receive the recall notice from Mazda.

We were not notified and did not know there was a problem until after our Mazda caught on fire. Since then we've heard from several people who knew there was a problem with fire in these vehicles, she said.


What's left of Janet's Mazda Tribute

There is a strong connection between the Beaverdam fire and the Ford Motor Co. Ford is Mazdas largest shareholder and owns 33.4 percent of the company. Ford routinely advises consumers who have suffered a vehicle fire to call their insurance company.

That's not much comfort to Janet, who lost her home and most of its contents.

"The firemen got a few things out but we're not sure how much can be salvaged. We had 3 cats. One escaped but is burned and still at the vets. The other 2 perished in the fire. We lost the Mazda and our second car suffered paint damage and smells of smoke. My daughter had some minor problems with her eyelids due to the smoke. We lost so many things of sentimental value, it would be impossible to place a value on them, she wrote ConsumerAffairs.com.

The 2007 Mazda recall covered 95,300 Tribute SUVs. The Tribute is similar to the Ford Escape. Both are built on the same platform in an effort maximize profits for the two automakers. Both went on sale in 2001 and share many parts in common.

At the same time Mazda recalled the Tribute, Ford recalled 541,760 Escape SUVs because of an identical problem with the ABS system.

Common problem

ConsumersAffairs.Com readers reported their concerns with the fire-prone vehicles well before NHTSA announced the May recall. We have been reporting on fire problems in Ford vehicles since at least 2004.

Some recent reports from readers:

James of Monroe MI (02/21/07):
I own a 2001 Ford Escape and when I got up to go to work this morning and went to the garage to leave my car was on fire.

I popped the hood and it was coming from the ABS brake control box. The brake system had all been burned and melted. When I did some investigating online I saw that there had been other reports of this happening to the same make and year as my Escape. This seems to be a big concern as besides being extremely dangerous. It is also quite costly to fix.

I called the dealership and told them because I wondered if there were ant recalls because of this but they said no. Does someone have to die before they do something?

Keith of Brandon MS (03/21/07):
Last night at 4 am I was awakened by my daughter who heard a loud noise in the driveway. When I went to the front door I saw that my wife's 2001 Ford Escape was on fire.

After the Fire Department put out the fire the inspector stated the fire had started near the brake booster.

Angela of Jacksonville FL (03/30/07):
My 2001 Ford Escape had been parked for 2 days when in the late afternoon hours my alarm started going off. The vehicle was not locked, so the factory alarm should not have gone off at all.

I saw smoke rolling out of the engine compartment. The car had not moved in 2 days and my brother came to the truck with me. We popped the hood and smoke was everywhere, but primarily coming from underneath the brake reservoir. You could tell by the smell that it was an electrical issue as the wires were melting and burning.

Kara of Edmond OK (05/30/07):
I noticed a lot of smoke coming up through the hood of the vehicle. I immediately pulled back up into the driveway told my daughter to get out and I jumped out of the drivers side.

By the time I got around to the front of the car, smoke was billowing out from beneath the vehicle. The smoke was so thick. I guess where the braking system is was burned and melted.

Lots of recalls, lots more fires

The incidents cited above occurred before the May 2007 Mazda Tribute and Ford Escape recalls affecting 637,060 vehicles.

Federal regulators at NHTSA along with the automaker have repeatedly closed the books on Ford fires, declaring their mission accomplished.

Ford concedes that the company has recalled an additional 9.5 million trucks because of fire concerns with the cruise control deactivation switch but the total number of Ford vehicles recalled because of fire hazards exceeds 10 million. A Ford spokesman agreed that it's correct to say that the handful of recalls were related to the same issue.

The most recent recall for Fords that might catch fire involved 3.6 million vehicles in August 2007.

Daniel Jarvis who works as a spokesman for Ford Safety Policy told ConsumerAffairs.com that it's important to note a key difference between the earlier recalls and the one announced in August 2007: Based on our own internal investigation and one conducted by NHTSA, the August '07 voluntary recall of 3.6 million vehicles did not have a vehicle population with a higher-than-average of fires, as defined by NHTSA.

Jarvis said that the real story in the August 2007 recall is that Ford proactively and voluntarily recalls those vehicles not based on reports of fires, but to alleviate customer concerns.

Photos furnished by ConsumerAffairs.com readers

 

Ford Escape, Mazda Tribute Continue Ford Fire Tradition...

Ford Settles Explorer Rollover Lawsuits

Consumers will get discounts on new Fords


Ford Motor Co. has agreed to settle class-action lawsuits affecting 1 million consumers in four states who claimed that Ford Explorer sport utility vehicles were prone to rollover accidents.

The agreement covers the remaining lawsuits that were filed following the Firestone tire recalls which damaged Ford's image.

Owners of 1991 through 2001 Ford Explorers in California, Connecticut, Illinois and Texas will now be able to apply for $500 vouchers to buy new Explorers or $300 vouchers to buy other Ford, Mercury or Lincoln products, according to reports about the agreement.

As part of the settlement, Ford will be required to distribute information about the rollover dangers of SUVs as well as limit safety claims for the vehicles in advertising.

The settle was filed in Sacrament County Superior Court in Sacramento, California and is awaiting a judges approval. Ford will not disclose how much the company paid to settle the claims nor would Ford discuss terms of the deal other than to confirmed that an agreement was reached.

"We believe the agreement is fair and reasonable and is in the best interest of our customers," said a Ford spokeswoman.

The attorney would brought the lawsuit said that consumers will be able to apply for the Ford vouchers through a Web site as soon as Monday if the settlement is approved.

Final approval of the agreement will be delayed until April so that people covered by the settlement have time to apply for the vouchers, according to Kevin Roddy, a co-counsel for the plaintiffs.

Once the preliminary settlement is approved, Ford will publish a toll-free number and Web site for consumers as well as mail notices to Explorer owners.

The lawsuits were filed in the following a federal investigation in 2000 after more than 250 people were killed and hundreds more injured in accidents involving tread separation on tires produced by Bridgestone/Firestone Inc. Most of those accidents involved Ford Explorers.

Ford and Bridgestone/Firestone each blamed one another for the accidents. Ford accused the tire manufacturer of producing an inferior tire. The tire maker charged that the design of the Explorer was the cause of the rollovers.

In 2002, the National Highway Traffic Safety Administration declared that the Explorer was no more rollover-prone than other SUVs.

Ford Settles Explorer Rollover Lawsuits...

Feds Probe Ford F-250, F-350, Five Hundred and Freestyle

Loss of control plagues trucks, cars have instrument problems


The National Highway Traffic Administration is investigating the Ford Motor Company's 2005 to 2007 model F-250 and F-350 trucks as well as Ford Five Hundreds and Freestyles to determine whether the vehicles have defects that will require recalls.

NHTSA reports at least 78 complaints about steering and suspension oscillations in the two trucks. Some of the problems were so severe as to cause loss of control of the truck. The agency has no estimate of the number of Ford trucks on the road that could be affected by the steering and suspension fault.

NHTSA also reported investigating nine complaints of instrument cluster failures in the 2005 Ford Five Hundreds and Freestyles.

Consumers reported that the instrument panel illumination fluctuated, gauges stopped registering information, and turn signals failed.

Roughly 174,000 of the Ford Five Hundreds and Freestyles are on the roads, according to the agency.

NHTSA opened the investigations November 15 and 16, almost a week before the agency released information about them to the public.

The agency routinely waits to publicly announce important recalls and safety investigations until late on a Friday afternoon are just before a holiday weekend, observers have noted.

Reports of the two new Ford investigations was released Wednesday just before the Thanksgiving Holiday.

Feds Probe Ford F-250, F-350, Five Hundred and Freestyle...

New F150 Erupts in Flames as Ford Truck Fires Rage On

More than 10 million vehicles recalled but fires continue


Here is yet another horror story about an all-too-familiar sight -- a Ford truck erupting in flames. This Ford truck created a fire that could have turned deadly.

Julie from Willits, California tells the story of how her brother-in-law's 2007 Ford F150 caught fire in his driveway and burned to the ground.

He just brought his brand-new baby girl home 3 hours before, Julie wrote. We were all sleeping in the house, when my sister woke to some sort of lights outside. She went to the window she saw the Ford engulfed in 100-foot flames, Julie told ConsumerAffairs.com.

Julie's husband ran outside and tried to put the fire out with a garden hose.

By the time the fire department got there, the truck was a pile of ash, she wrote. If my sister would have never woke up, we could not even be here today because the truck would have caught the house on fire.

Julie said that Ford never sent a recall in the mail and her brother-in-law had just purchased the truck 6 months ago.

10 million recalls

Ford has recalled more than 10 million vehicles but reports of fires in Fords old and new continue to roll in.

Frank in Universal City, Texas lost his 2001 Ford truck to a fire just two days after the Willits fire.

My 2001 Ford F150 SuperCrew pick-up truck started on fire after having sat in my driveway for five hours. The fire, though attended to quickly by our fire department, consumed the engine, engine compartment, firewall, and front-end. The truck was in my driveway and the fire also affected my home, Frank wrote us.

His truck is a complete loss and there is approximately $5,000 damages to our house, Frank said.

In Lonedell, South Dakota, Susan was in her third-floor bedroom when her 1997 Mercury Grand Marquis caught fired and burned the garage. The car had only been moved out of the garage once that day for sweeping. Ended up being a 7-alarm fire, she wrote ConsumerAffairs.com.

Susan said she was not aware of the recall to fix a faulty cruise control switch in the Ford Motor Co. product.

In the latest recall in August, Ford recalled as many as 3.6 million cars, trucks and vans because a switch that deactivates the speed control can overheat and catch fire, according to the National Highway Traffic Safety Administration.

The agency warns in its recall notice that the switch problem can cause a fire under the hood, hardly news to the hundreds of Ford owners whose vehicles have done just that..

The latest recall covered 16 brands of cars, sport utility vehicles and trucks from model years 1992 to 2004.

New F150 Erupts in Flames as Ford Truck Fires Rage On...

Kerry Vows Action to Get Flaming Fords Off the Road

Senator: "Unacceptable" that numerous recalls have not solved problem

In response to a ConsumerAffairs.com series, Sen. John Kerry (D-Mass.) is calling on Ford and the National Highway Traffic Safety Administration (NHTSA) to get fire-prone vehicles off the road. 


"It's unacceptable that these dangerous cars remain on the road and it's obvious that NHTSA needs to do more and work with Ford to fully fix this problem," Kerry, who sits on the subcommittee that has jurisdiction over NHTSA, wrote in an e-mail.

In a series of stories, ConsumerAffairs.com has detailed the repeated government recalls of Ford vehicles in response to a rash of fires in Ford cars, trucks and vans.

After each recall, NHTSA and Ford representatives cheer "mission accomplished" while hundreds of consumers continue to file complaints with ConsumerAffairs.com

"NHTSA can try to declare this issue solved as many times as they want, but it doesn't change the fact that there's a lack of resources and will to deal with serious consumer issues like this one," Kerry wrote. "Consumers need more than a passive '9 to 5' approach from the very agency that is supposed to keep them safe."

Since 1999 Ford and NHTSA have recalled more than a dozen models totalling 10.5 million vehicles.

The problem is thought to be centered in a cruise control switch which can short-circuit when it comes in contact with engine fluids. The switch is always powered, which explains why many of the complaints are from consumers whose vehicles catch fire in their driveway or garage. The explosive fires often spread to nearby vehicles and buildings.

"On Oct. 30, 2004, my 2002 Crown Victoria caught fire and burned itself, my husband's truck (parked behind it) and our home to the ground," wrote Stacey of Martin, Ga.

Most consumers are left with nothing but ashes and many say Ford won't even return phone calls, let alone make restitution.

Action Promised

But Kerry, who responded quickly despite a Congressional recess, vowed to look closer into NHTSA'a involvement.

"I'll work with my colleagues to push NHTSA to aggressively tackle this problem until an appropriate standard of safety on our roads is achieved," Kerry wrote.

Other senators who sit on the Senate Surface Transportation subcommittee with Kerry did not respond to requests for comment. Those not responding include the committee's chairman, Frank Lautenberg, (D-N.J.) as well as members Mark Pryor (D-Ark.), ranking member Gordon Smith (R-Ore.), Olympia Snowe (R-Maine) and Trent Lott (R-Miss.).

Representatives from the House Transpotation Committee, which has NHTSA jurisdiction on the House side, also failed to respond to a request for comment on what they plan to do to resolve the problem and protect consumers from similar incidents.

Latest Recall

The latest recall will begin on August 13. Vehicle owners will have the cruise control switch, also called the speed control switch, deactivated as an interim repair. When new parts are available, which is expected in October.

Recalled Models

Models recalled in the latest round-up include:

  • Bronco, 1993
  • Crown Victoria, 1992-1998
  • E150, 1992-1993 and 1997-2002
  • E250, 1992 -1993 and 1997-2003
  • E450, 2003
  • Explorer, 1991-2001
  • Explorer Sport, 2001-2002
  • Explorer Sport Trac, 2002-2002
  • F150 Lightening, 2003-2004
  • F150, 1993
  • F250, 1993
  • F350, 1003
  • F450m 1995-2002
  • F53 Motor Home, 1995-2002
  • Ranger, 1995-2002
  • Taurus, 1993-1995
  • Lincoln Mark VII, 1993-1998
  • Lincoln Town Car, 1992-1998
  • Mercury Capri, 1994
  • Mercury Grand Marquis, 1992-1998
  • Mercury Mountaineer, 1999-2001

Black Eye

The long-running series of destructive fires -- and Ford's stonewalling of its customers -- has given the company a black eye as it struggles to remain in business.

No one really knows how much property damage, catastrophic financial loss and personal deaths and injuries have been caused by the fires.

On Friday, April 6, 2007, at around 850 in the evening, my 18-year-old daughter had gotten into our 1994 Ford Explorer, cranked it up, turned on the heater, backed up in the driveway, and called my wife complaining about smoke coming out of the air conditioning vents, 1994 Ford Explorer owner Shelton of Parrish, Fla., wrote ConsumerAffairs.com.

"She said something was glowing from under the right front of the car. She got out of the car while it was starting to catch fire, he wrote.

After the local fire department extinguished the blaze, the 1994 Ford Explorer was a complete loss, with damage to the driveway as well.

Ford told Shelton in a letter that there was nothing the company could or would do beyond the warranty period, according to a copy of the letter provided by Shelton:

Dear Shelton,

Our records indicate that you contacted the Ford Customer Relationship Center and our Customer Care Representative advised you that there is no assistance beyond warranty and there is no recall pertaining to the fire.

At this time we are unable to provide you with an alternate response. If any additional information regarding this matter should become available in the future, please let us know.

Shelton said he is not a greedy man. He was only asking Ford for the value of his 1994 Ford Explorer and damages to the driveway.

"My daughter narrowly escaped the fire," he wrote. But he considers himself lucky. "If she had been driving down the road minutes later, she would have died as a result of the fire."

After more than 150 reports to ConsumerAffairs.com of Ford trucks catching on fire for no apparent reason, many readers and owners of the Ford trucks have adopted a new self-defense tactic: they no longer park the vehicles near their house or in their garage.

Finally, in Flower Mound, Texas at 12:00am June 13, 2007 Charlene was woken up by a strange sound and a glow in my home. I looked out the front door to see what it was. I was not prepared for the inferno of fire that had in gulfed my 2000 Ford Expedition in my driveway, she said.

I then woke my husband by screaming that we had to get our 3 year old daughter from upstairs and get out of the house because the flames were reaching our eaves of the house.

Thank God for the Flower Mound Fire Department, Charlene said.

 

Kerry Vows Action to Get Flaming Fords Off the Road...

Flaming Ford Scandal Disgraces Ford, Feds

Ford Stonewalls Its Devastated CustomersNHTSA Fails In Its Mission to Protect the Public

With its latest recall, the Ford Motor Co. has recalled almost 11 million cars and trucks since 2005 because of a clear danger that the vehicles could erupt in flames without warning.

But as the piecework recalls trickle out from the federal agency charged with the responsibility of protecting consumers from faulty automotive products, Fords keep burning, sometimes destroying homes and other vehicles while Ford denies responsibility and tells its customers to call their insurance company.

Federal regulators at the National Highway Traffic Safety Administration (NHTSA) have repeatedly closed the books on Ford fires, declaring their mission accomplished.

In the massive recall of August 2006, NHTSA proclaimed: With the three recalls Ford has announced, all of the models that Ford built ... that exhibit the factors that can cause the switch to fail resulting in a fire while the ignition is in the off position will be candidates for a free remedy.'

On May 10, 2007, Mathew saw his Ford erupt into flames in Carmel, California.

It started under the hood and spread throughout the rest of the vehicle, our carport and other vehicle. The fire department was called and responded immediately. The result was the complete destruction of the Ford as well as our adjacent 2001 Cheverolet Tahoe.

Not far away in Walnut Creek, Michael saw his Ford on fire.

I looked out the front window and a thick cloud of smoke was coming out from under the hood. I grabbed a fire extinguisher and rushed out to the vehicle. I could not open the hood or get too close to the vehicle due to the flames and smoke that was pouring out, he said.

At the time of the 2006 recall, a NHTSA spokesman described the probe as "one of the most exhaustive investigations that we've ever done" and said the agency did not expect any additional recalls.

Flaming Fords

• Last Friday, August 3, Ford announced it was recalling as many as 3.6 million cars, truck, and vans because a switch that deactivates the speed control can overheat and catch fire according to the National Highway Traffic Safety Administration. (Unfavorable news often is released on Friday afternoon, when it is least likely to be noticed by a public focused on the upcoming weekend).

• In August 2006, Ford and NHTSA recalled the 1994-2002 F-250, F-350, F-450 and F-550 F-Super Duty trucks, 2000-2002 Excursion SUVs, 1994-1996 Econoline vans and 1996-2002 E-450 vans, and 1998 Explorers and Mountaineers.

• In September 2005, Ford recalled 3.8 million pickups and SUVs from the 1994-2002 model years, including the top-selling F-150 pickup, because of the concerns over engine fires. The recall was the fifth-largest auto industry recall in U.S. history.

• In January 2005, Ford recalled nearly 800,000 pickups and SUVs from the 2000 model year because of similar issues.

Roughly 20 million of the defective switches are installed in vehicles but investigators said they did not detect similar problems in non-Ford vehicles.

Wrong Again

But the bureaucrats at NHTSA have been wrong each time they proclaimed the problem solved. None of the earlier recalls included every Ford that might catch fire.

On March 13, 2007 David was driving through Lynchburg, Virginia.

I was driving down the road when the 1991 Ford Explorer I was driving caught fire. The door locked and I had to climb out the rear window. It burned and cracked the windshield the heat was so intense, he wrote ConsumerAffair.Com.

The most recent recall covers 16 models and brands of Ford cars, sport utility vehicles and trucks from model years 1992 to 2004.

The models include the Ford Ranger, Ford Crown Victoria, Mercury Grand Marquis, Lincoln Town Car, Lincoln Mark VIII, Ford Taurus SHO, Mercury Capri, Ford Explorer, Mercury Mountaineer, Ford Explorer Sport and Explorer Sport Trac, Ford E-150-350, Ford E-450, Ford Bronco, Ford F-150 Lightning, some models of F-Series trucks and Ford F53 Motor Home chassis.

The recall brings the total number of Ford vehicles identified as potential fire hazards to almost 11 million since 1999.

Ford's spinmasters proclaimed that the latest recall was needed "to address customer concerns" stemming from previous recalls involving the switch.

Gail saw her Eddie Bauer Ford Explorer erupt in flames on March 29, 2007. My son brought it home from work, and 10 minutes later a neighbor came to our door saying it was on fire.

We were barely able to get out of our house because of the thick, black smoke blowing up our driving and into the house. I ran out with my son, and the fire was coming out of the hood and then from under the hood. Gail wrote.

Another few minutes and our house would have been gone. Our garage door caught on fire but the Firemen put out the fire before it went into the rest of the house.

The steering column is melted, she said.

Ford claims that none of the vehicles involved in the latest recall have experienced an abnormal number of fires. That may be but ConsumerAffairs.com has received more than 150 complaints of fires in Ford trucks and cars since the recall last August that was supposed to remedy the problem once and for all.

One Small Switch

The culprit in all this is a small switch that shuts off the cruise control when the driver firmly steps on the brakes. The switch is located under the hood of the vehicle and is attached to the brake master cylinder on one end and wired to the cruise control on the other.

The switch is powered at all times, even when the vehicle is turned off. In some cases fluid leaking the switch could cause it to short-circuit, which can cause a fire. Most of the fires occur when the vehicle is parked and unattended.

A Mercury Grand Marquis caught fire on June 11, 2007 in Fallbrook, California.

Well my 1994 Mercury Grand Marquis burst into flame after sitting idle for about 3 hours destroying the car and damaging one next to it, Ivan told ConsumerAffairs.com.

The latest recall will begin on August 13. Vehicle owners will have the cruise control switch, also called the speed control switch, deactivated as an interim repair. When new parts are available, which is expected in October.

Recalled Models

Models recalled in the latest round-up include:

  • Bronco, 1993
  • Crown Victoria, 1992-1998
  • E150, 1992-1993 and 1997-2002
  • E250, 1992 -1993 and 1997-2003
  • E450, 2003
  • Explorer, 1991-2001
  • Explorer Sport, 2001-2002
  • Explorer Sport Trac, 2002-2002
  • F150 Lightening, 2003-2004
  • F150, 1993
  • F250, 1993
  • F350, 1003
  • F450m 1995-2002
  • F53 Motor Home, 1995-2002
  • Ranger, 1995-2002
  • Taurus, 1993-1995
  • Lincoln Mark VII, 1993-1998
  • Lincoln Town Car, 1992-1998
  • Mercury Capri, 1994
  • Mercury Grand Marquis, 1992-1998
  • Mercury Mountaineer, 1999-2001

Black Eye

The long-running series of destructive fires -- and Ford's stonewalling of its customers -- has given the company a black eye as it struggles to remain in business.

No one really knows how much property damage, catastrophic financial loss and personal deaths and injuries have been caused by the fires.

On Friday, April 6, 2007, at around 850 in the evening, my 18-year-old daughter had gotten into our 1994 Ford Explorer, cranked it up, turned on the heater, backed up in the driveway, and called my wife complaining about smoke coming out of the air conditioning vents, 1994 Ford Explorer owner Shelton of Parrish, Fla., wrote ConsumerAffairs.com.

"She said something was glowing from under the right front of the car. She got out of the car while it was starting to catch fire, he wrote.

After the local fire department extinguished the blaze, the 1994 Ford Explorer was a complete loss, with damage to the driveway as well.

Ford told Shelton in a letter that there was nothing the company could or would do beyond the warranty period, according to a copy of the letter provided by Shelton:

Dear Shelton,

Our records indicate that you contacted the Ford Customer Relationship Center and our Customer Care Representative advised you that there is no assistance beyond warranty and there is no recall pertaining to the fire.

At this time we are unable to provide you with an alternate response. If any additional information regarding this matter should become available in the future, please let us know.

Shelton said he is not a greedy man. He was only asking Ford for the value of his 1994 Ford Explorer and damages to the driveway.

"My daughter narrowly escaped the fire," he wrote. But he considers himself lucky. "If she had been driving down the road minutes later, she would have died as a result of the fire."

After more than 150 reports to ConsumerAffairs.com of Ford trucks catching on fire for no apparent reason, many readers and owners of the Ford trucks have adopted a new self-defense tactic: they no longer park the vehicles near their house or in their garage.

Finally, in Flower Mound, Texas at 12:00am June 13, 2007 Charlene was woken up by a strange sound and a glow in my home. I looked out the front door to see what it was. I was not prepared for the inferno of fire that had in gulfed my 2000 Ford Expedition in my driveway, she said.

I then woke my husband by screaming that we had to get our 3 year old daughter from upstairs and get out of the house because the flames were reaching our eaves of the house.

Thank God for the Flower Mound Fire Department, Charlene said.

 

Flaming Ford Scandal Disgraces Ford, Feds...

Massive Ford Recall to Fix Fire Hazard

Despite Earlier Recalls, Fords Have Continued to Burn

Ford Motor Co. is recalling as many as 3.6 million cars, truck, and vans because a switch that deactivates the speed control can overheat and catch fire....

One Ford the Recall Missed

Despite Massive Recall, Ford Trucks Continue to Burn

In 2005 and 2006, Ford Motor Co. recalled more than 10 million of its trucks because of a possible fire hazard. Unfortunately for one Parrish, Florida resident, his 1994 Ford Explorer was not on the list.

Shelton's Fried Ford

On Friday, April 6, 2007, at around 850 in the evening, my 18-year-old daughter had gotten into our 1994 Ford Explorer, cranked it up, turned on the heater, backed up in the driveway, and called my wife complaining about smoke coming out of the air conditioning vents, Shelton wrote ConsumerAffairs.com.

"She said something was glowing from under the right front of the car. She got out of the car while it was starting to catch fire, he wrote.

After the local fire department extinguished the blaze, the 1994 Ford Explorer was a complete loss, with damage to the driveway as well.

Ford told Shelton in a letter that there was nothing the company could or would do beyond the warranty period, according to a copy of the letter provided by Shelton:

Dear Shelton,

Our records indicate that you contacted the Ford Customer Relationship Center and our Customer Care Representative advised you that there is no assistance beyond warranty and there is no recall pertaining to the fire.

At this time we are unable to provide you with an alternate response. If any additional information regarding this matter should become available in the future, please let us know.

Ford recalled 1994-2002 model year F-150 pickups, Expeditions, Navigators and Broncos in September 2006 because of engine fires linked to the cruise control switch system. That recall was the fifth largest in history.

The brake fluid in the recalled vehicles may leak through the speed control deactivation switch into the speed control system electrical components, potentially corroding them and leading to fires, the company said.

There've been a series of recalls to fix similar problems in other Ford truck models.

Shelton said he is not a greedy man. He was only asking Ford for the value of his 1994 Ford Explorer and damages to the driveway.

"My daughter narrowly escaped the fire," he wrote. But he considers himself lucky. "If she had been driving down the road minutes later, she would have died as a result of the fire."

After more than 150 reports to ConsumerAffairs.com of Ford trucks catching on fire for no apparent reason, many readers and owners of the Ford trucks have adopted a new self-defense tactic: they no longer park the vehicles near their house or in their garage.

 

One Ford the Recall Missed...

Ford Engines "Dropping Like Flies" with Spark Plug Blow-Outs

Confessions of a Ford Technician

A Ford Motor Co. warranty inspector says the Ford Triton V-8 engines are "dropping like flies" because of blown spark plugs and a Ford dealer technician wants his customers to know it's not his fault.

"I am a Ford dealer technician. I would like to address the Ford spark plug blowout issue," the technician wrote as he was working on a Ford vehicle that had blown a spark plug out of its aluminum head.

"I would like the customers to know that it is Ford's defective engine design and not the fault of the technicians or dealerships," said the technician, who asked that his name and hometown not be used for fear that he would be fired if his identity was made public.

He had this warning for Ford truck owners: "The warranty inspector from Ford told me the 5.4-liter engines are dropping like flies referring to spark plug blowouts."

Despite spark plug problems in the Ford Triton engines, our Ford technician said his "hands are tied by Ford and Ford decides what it will and won't pay for even when people have warranties."

The Ford technician told ConsumerAffairs.com that the Triton engines are very difficult and time-consuming to repair. He accused Ford of squeezing mechanics in the repair process with "insufficient flat rate times," and said, "the techs end up working free hours."

"It is not on our shoulders to repair these problems at our expense," he wrote, "even to keep a customer. I can tell you that we are seeing spark plug blowouts more and more often. At times 3 or 4 vehicles a week."

The Ford policy, he complained, unfairly paints the technician as the person refusing to stand behind the Ford product.

"The customers need to understand that these poorly designed engines are a huge burden on the people that fix them and I am tired of subsidizing Ford like some kind of welfare," the technician wrote. "The people that are fixing these engines are not at fault but we get beat up by the customers."

The Ford mechanic said no one at the automaker seems to be certain why the Triton engine, which is in widespread use throughout the country, spits spark plugs from its engine head.

"Everybody seems to have a different opinion on why the plugs loosen up and beat up the threads until the plugs get ejected but I don't know of a way to prevent it either."

His advice? Find another truck or SUV.

"I personally have a 2000 Expedition with a 5.4 and even though the cost in actual dollars would be significantly less because I would fix it myself if it blows out a plug I am planning on selling it soon to avoid the problem."

The Ford technician said he thinks the only way to solve the spark plug problem for consumers would be a costly and unlikely warranty extension by Ford.

"Ford needs to be held responsible for the repairs of spark plug blowout and should extend the warranty to 100,000 miles regardless of age on spark plug blowout issue," he wrote. "They also should be forced to pay a fair amount of labor time."

"Please convey to your readers that the dealer people do make an effort to help them to the extent that Ford allows," he said. "When Ford won't pay it would not be fair to us to repair the vehicles for free because we didn't build or design these engines but we are very sympathetic to them but we have to make a living too."

 

Ford Engines 'Dropping Like Flies' with Spark Plug Blow-Outs...

2003 Ford Trucks Now Spitting Spark Plugs

Bad motor manners spread to 2003 models

Here comes more bad news for consumers looking for a good deal on a used Ford pick up or SUV, not to mention more bad news for beleaguered Ford truck owners and the financially troubled automaker.

The spark plug spitting that has plagued 1997 to 2002 Ford trucks is now showing up in 2003 model Expeditions and Explorers and pickups, an analysis of consumer complaints filed with ConsumerAffairs.com reveals.

Thousand of Ford truck owners have paid thousands to dollars to repair an aluminum engine head that has ejected a spark plug. The Ford Motor Co. has refused to accept any responsibility for the blown spark plugs that can cost as much as $6,000 to repair.

The automaker has routinely denied Ford truck engines spit spark plugs despite thousands of pages of consumer complaints to the contrary. When Ford acknowledges there is a problem, the automaker blames spark plug and refuses to most warranty protection.

Service managers and others associated with Ford suggested that if there Ford truck engines were spitting spark plugs, that problem was rectified following the 2002 model year. The auto industry rumor was backed up by the absence of any consumer reports detailing problems with a blown spark plug in a Ford truck after the 2002 models.

The most recent reports from, owners of 2003 Ford trucks point to an on going design flaw in the Ford truck engines that would indicate the vehicles face a risky future.

Doug in Pickerington, Ohio wrote ConsumerAffairs.com that his 2003 Ford F250 "had a spark plug blow out of the cylinder on two different occasions and Ford will do nothing about it."

Auther in Stoneham, Massachusetts experienced a spit spark plug in a 2003 Lincoln Aviator with 81,000 miles. Another reader suffered a blown plug with a 2003 Ford Explorer. Up until now, neither the Aviator nor the Explorer engines had failed because of a blown plug.

Here are more examples:

A 2003 Ford Expedition in Goodhue, Minnesota, blew a spark plug out of its 5.4. liter Triton engine with 75,000 miles. The owner "hauled it to the dealership to have it helicoiled."

Mike in Corpis Cristi bought his Ford Expedition in February of 2003. The truck has 61,000 miles on it and Mike has replaced three plugs.

"I have become familiar with what the process is when it comes to know when these plugs are about to pop. You feel a rougher idle (you can really feel it when you're at a stop) and then about two to three weeks later the plug pops," he wrote.

"I'm going to be in the process of hiring an attorney to try and get Ford to back their product even if it has flaws that they are aware but still insist on making money off consumers," Mike told us.

Debbie owns a 2003 Ford Expedition with 73,000 miles on it.

"I was driving January 17, 2007 when I heard a loud banging noise coming from behind the stereo. I pulled over but the noise continued. I proceeded to drive home about 3 miles. I noticed that I lost about 50 percent of my power," she said.

She called the service manager at her Ford dealer in Saugus, California. "He guessed it was a blown spark plug in the cylinder and he also mentioned this would cost $3,500 to $4,000 to fix," she said.

Gabe of Lake Dallas, Texas, had 58,000 miles on his 2003 F150 FX4 when the spark plug blew. "It began shaking and losing power upon accelerating. The check engine light came on so I took it to the dealership and they said it was the number 3 spark plug."

His dealer either did not know the cause of the spark plug problem or did not tell Gabe the truth.

"After asking the Ford dealership what is causing this problem their response was that it was an electrical problem and of course none of this is covered by the warranty."

Needless to say, Gabe is one Texan who no longer thinks his Ford Truck was built Ford tough.

"It is sad that my $25000 truck is breaking down with less than 60,000 on the odometer," Gabe told Consumer Affairs.Com.

 

2003 Ford Trucks Now Spitting Spark Plugs...

Ford's Lemons Leave Sour Taste in Consumers' Mouths

Company's Turnaround Effort Omits a Key Constituency

No one can say Ford doesn't get lots of publicity. Unfortunately, most of it is bad. The company expects to lose $10 billion this year and is trying to borrow $15 billion in operating cash as its "Way Forward" turns into a desperate dash for the exits.

Wall Street may still be wondering about Ford's future, but two important constituent groups have already made up their mind -- customers and employees are running the other way.

Ford had a 10 percent drop in sales in November compared to a year earlier, slipping behind Toyota for the second time this year.

Perhaps most ominously, employees are fleeing like miners whose canary has died. A mind-boggling 38 percent of Ford's hourly workers have agreed to take buyouts, hoping to get out before the company caves in on them.

Newspapers and TV tend to treat it as a business story, quoting financial analysts, politicians, union leaders and the usual collection of talking heads. Almost no one listens to consumers -- the lifeblood of the American economy. This is a major oversight, as no company that spurns, ignores or mistreats its customers will long survive, no matter how many friends it has on Wall Street or Capitol Hill.

At ConsumerAffairs.com, we hear from Ford owners every day ... and they are not happy. Their Ford cars and trucks are still spitting spark plugs, catching fire and locking up the ignition. In response, Ford stonewalls, federal safety regulators dawdle and dealers -- well, the dealers, as always, do whatever they can get by with.

Consumers Revolt

While Ford diddles with its finances and holds erudite discussions about its manufacturing processes, it is alienating huge segments of its customer base with shoddy products and an astonishingly cavalier response to consumer complaints. In the last 12 months, we have received four times more complaints about Ford products than about GM or DaimlerChrysler.

No only are Ford complaints more frequent than complaints about other brands, the problems that spark the complaints are major -- ruined engines, disastrous fires and repeated ignition lock-ups being the most common.

Thousands of Ford owners have suffered the ordeal of a spark plug being spit out of their engine, damaging the head and costing thousands of dollars to repair. Ford refuses to help, even if the car or truck is still under warranty.

Many Ford dealers feign surprise at the sight of a spark plug blown out of its position in the cylinder head and profess to have never seen anything like the mess spread out before them.

Those denials are blatantly false, disingenuous and misleading. Lies, in other words.

"Ford has known of the spark plug blow-out problem for a long, long time," one angry Ford mechanic told us. "They even have a service bulletin regarding it. They insist they don't but they do."

The mechanic also charged that Ford knowingly advises customers to opt for the most expensive repair procedure: "They also say the only way to fix it is to replace the heads and will not do it any other way. I have personally repaired three trucks in less than 30 minutes with a spark plug rethread kit."

"This is a Ford scam. They are making millions off these repairs. The problem is that the spark plug holes have less than 3 threads new from the manufacturer and over time they strip and blow out," the mechanic told us.

Following the Ford recommendation requires owners to replace both the cylinder head and the spark plugs. The cost varies depending upon dealer but is approximately $3,000.

Ford Stonewalls, NHTSA Nods

Publicly, Ford continues to stonewall the spark-plug-spitting problem and refuses to acknowledge any responsibility.

The automaker has a powerful ally in the nation's No. 1 automobile safety regulator, the National Highway Traffic Safety Administration.

NHTSA is backing up Ford by refusing to consider the issue beyond stating that their analysis of 474 complaints describing the incidents "found only a very few alleged any safety-related consequences. None of these showed any evidence of a serious safety consequence."

NHTSA concluded its brief probe by saying, "In the need to allocate and prioritize limited resources to best accomplish the agency's safety mission, the petition (for a full-scale investigation possibly leading to a recall) is denied."

Most of the complaints of spit spark plugs involve vehicles with Triton V-8 and V-10 engines in model years 1997 to 2002. This includes the Econoline vans, F-Series trucks, the Explorer, Expedition, Excursion, Crown Victoria and some models of the Mustang.

Clarence Ditlow, president of the Center for Auto Safety, characterized the NHTSA decision to take a pass on spit spark plugs as the agency at its worst.

"They're waiting for accidents, deaths or injuries before ordering a safety recall," he said.

Customers Feel Cheated

Thousands of Ford customers feel cheated by the automaker and abandoned by their government safety regulator, NHTSA.

Mike of Sarasota, Florida put it this way: "My Ford F350 pickup blew out a spark plug in cylinder number three. I spoke with a friend who works at a Ford dealership. I said you'll never guess what happened to my truck Bob. He said make you a bet. You blew out a spark plug."

Mike got the usual treatment -- no help from Ford and an estimated repair cost of nearly $3,000.

"I can't afford it. My truck is a 2003 with only 69,000 miles on it," he said.

Jim blew a plug on a 2001 Excursion with 75,500 miles on it that he had just bought. The truck was still under the 30-day used vehicle warranty. "Our local Ford dealer blamed it on the spark plug threads and it cost over $3,000 to fix even with the warranty.

In Buford, Georgia, where Chris had his engine repaired, the dealer had a hard time placing the blame on the spark plug.

"The plugs were installed by a professional Ford Certified Mechanic using Motorcraft plugs recommended by Ford," Chris told us.

Nevertheless, Chris is out $3,625 following the spark plug repair.

Ford Truck Fires

The National Highway Traffic Safety Administration recently ordered a major recall and another large investigation is still underway at the agency probing why so many Ford vehicles seem prone to catch fire.

NHTSA is looking into complaints that models of the Ford Escape and Mazda Tribute SUVs have inexplicably caught fire.

The investigation involves more than 600,000 SUVs from the 2001-2003 model years. NHTSA has received eight complaints of engine fires around the antilock braking system's electronic control module.

The newest investigation follows the massive recall of 6.7 million Ford vehicles in August because the cruise control switch might cause a potentially devastating fire that could spread throughout the engine compartment and set the vehicle ablaze.

Despite the recalls and NHTSA investigations, Fords are still burning.

In early October, a 1996 Ford F250 pickup truck erupted into flames after sitting parked for four days. The owner told ConsumerAffairs.com he had scheduled an appointment with Ford for the speed deactivation switch recall three days later.

The fire destroyed the truck and a 1994 Nissan Maxima sitting in the driveway. Ford replied that "the damage to the truck was too severe to determine if Ford was at fault" and denied any claim of liability.

In November, a 2000 Ford Explorer caught fire along I-95 near Richmond. The owner said that the fire "appears to have started somewhere under the driver's side tire.

"Someone traveling alongside me was constantly honking their horn and flashing their lights until they got my attention." she wrote us.

The owner said that there had no previous work done on the Ford Explorer other than regular maintenance and the truck had been running fine.

By the time the fire department reached her along the busy Interstate highway, "the truck is nothing but ashes, totaled."

Another Ford owner in Dayton, Ohio, watched his F150 truck burn to the ground in his own driveway.

"On October 6, 2006, my 1999 Ford F150 caught fire in my driveway. It was not running. According to the Dayton Fire Department and the forensic firm that inspected the vehicle, the fire originated at the master cylinder, the exact place that the Ford cruise control engineering defect is located." he wrote.

The owner was in contact with Ford's legal department. He told ConsumerAffairs.com that Ford is "refusing to make any accommodations for my losses."

Here are some other examples of Ford products which have caught fire since the NHTSA order to recall 6.3 million Fords in August.

• Amos in Houston, Texas: "On October 21, 2006, my 2000 Ford F150 crew cab pick up truck caught fire while parked in front of my daughter's apartment. The vehicle was destroyed."

• David in Clovis, California, suffered a Ford fire in October. "My 2005 Ford F350 caught fire while parked in my driveway. Truck is totaled."

• Jacob in San Jose, California: "My 1998 Ford Expedition XLT caught fire when parked in the lot at Georgio's restaurant after driving for about 20 minutes. The fire started in the engine compartment and burned a hole through the hood damaging everything forward of the firewall."

• Patsy in Helotes, Texas lost her Explorer in August. "My 2000 Ford Explorer caught on fire sitting in my garage and burned down the garage and everything in it. I have good insurance but they will not pay for what burned in the car, all the landscaping that burned and a melted sprinkler system."

• Jerry in Rayle, Georgia: "The truck was a 1994 F150. It had a recall on the cruise control. It was just sitting in the yard one day and we were fixing to go to town. When I looked out the window there was a flame coming out from under the hood."

Ford Vans and Cars

Other Fords have caught fire as well. On November 12 a Ford Crown Victoria caught fire in Richmond, Virginia, while sitting in a driveway. The owner had not driven his Ford for 12 hours.

• Deb in Durham, North Carolina, lost her Ford Windstar. "My four children and I awakened to what sounded like gunshots being fired in our driveway. It was not gunshots, however, it was the sound of my 2000 Ford Windstar's tires exploding from the heat of the fire that had engulfed my vehicle while we all slept," she wrote.

• Sheyed in Burnt Hills, New York: "My 1996 Ford Windstar caught on fire due to the speed control switch that is the subject of recalls in various other models. My wife and two young children were in the vehicle when it caught fire but they were close to home. They parked in the driveway and got out quickly. I was able to extinguish the fire before significant damage but it was quite frightening for them."

• Martin in Brooklyn, New York lost a Taurus to fire. "My Ford 2001 Taurus caught fire, spontaneously, while I was parking the car in Manhattan. Right now the car is a total loss and is in storage near my house awaiting word from my insurance company as to how much they will pay for coverage.

The Ford Focus

The Ford Focus ignition switch is among the most bitter of lemons because the problem can recur. The switch is known to break again and again ... and sometimes even again. Consumers have complained for years, to no avail.

Carrie in Grand Haven, Michigan "was stranded at a friend's house until the early hours of the morning."

Joel in Oak Park, Illinois says he has seen it all before. "My 2000 Ford Focus ignition switch has failed and won't turn for the second time in 80,000 miles.

Heather in Wahiawa, Hawaii summed up her problems with her car this way: "My 2000 Focus is a piece of junk. The ignition switched has been replaced three times and is jamming again. Ford continues to insist that I pay for these replacements," she wrote.

Helene was "stranded in a seedy part of town unable to start my car" in Colorado. Dalila and her daughter were stranded in 101-degree heat in the summer while she was pregnant.

In Kyle, Texas, Shelia found that the ignition in her Focus "would not turn and left me stranded. I live 50 miles from my cafe in Bastrop."

The faulty ignition is the most nagging unresolved problem with the Focus. Many Focus consumers have even had a broken ignition repaired under the Ford warranty only to have to replace the locking mechanism themselves once the warranty has expired.

The replacement cost can exceed $500 each time the lock fails -- a lot of money for something that's supposed to be an economy car.

A California lawyer is suing Ford but the company insists that "based on our review of reports Ford has received, a technical service bulletin to help technicians repair an ignition cylinder problem is the appropriate action."

Jeffrey Fazio thinks otherwise. His lawsuit on behalf of all California Ford Focus owners claims Ford knew about the problem before it began selling the Focus in the U.S. back in 1999.

Fazio says that most of the failures do not occur until after the three-year, 36,000-mile warranty has expired. The lawsuit also accuses Ford of providing free repairs to some consumers whose warranties were expired, but not to others which would be a violation of California consumer protection laws.

In El Cajon, California, Paul is thinking about the future when he thinks about the broken ignition switch in his Ford Focus and expresses his thoughts this way. "My warranty will cover it this time, but what about next time? Thank God we are going back to Toyota."

What Can You Do?

Now and then, a company in trouble will turn to its loyal customers for help, asking them to buy more of its products and recruit their friends and associates to do likewise, perhaps even offering to fix or replace any of its products that have proven to be defective.

After all, it's a generally accepted principle of business that the cost of acquiring a new customer is much higher than the cost of keeping an existing one, but this is perhaps news to Ford, which seems to think it can magically reinvent itself without worrying about the millions of its customers who buy a new car or truck every few years.

Thus, a prudent consumer might want to look elsewhere for a new vehicle. While no automaker is perfect, few can match Ford's record of ignoring major problems with its products.

Those already stuck with a trouble-plagued Ford have several options, none of them very attractive:

Keep good records Hang onto all your repair estimates and receipts as well as all the receipts for routine maintenance. Keep copies of all letters and emails you write to or receive from Ford, your dealer or others. If you have face-to-face or telephone conversations, write a memo outlining what was said.

• Every state has an auto lemon law, though some are much tougher than others. Generally, they cover any recurring problem that the dealer has been unable to fix after three or more attempts. In most states, you need an attorney to pursue a lemon law complaint. Check our for more information.

Consider small claims court For problems that don't exceed a few thousand dollars, small claims is usually the way to go. Consumers can sue their dealer or sue the manufacturer for the cost of repairing defects. You don't need a lawyer in most states. The maximum amount of your claim varies widely by states. Check our state-by-state guide for more information.

Don't count on the feds As Hurricane Katrina showed, government can be -- and, in fact, usually is -- slow to act. By the time the feds get around to recalling your vehicle, it may have already incinerated itself or you may have pushed it over a cliff. Sadly, class action lawsuits against auto manufacturers are seldom successful because the companies have so much legal firepower they can outspend and outwait the plaintiffs.

Complain loudly Complain to ConsumerAffairs.com, NHTSA, your local newspaper and TV consumer reporters, the Better Business Bureau and other consumer sites. Don't go overboard -- be factual and succinct, avoid name-calling.

Keep insurance up to date If your Ford incinerates itself, you'll need comprehensive coverage if you hope to get anything out of your auto insurance policy. If it sets fire to other vehicles, your garage or your house, your homeowner's policy should cover at least some of the damage. Don't expect Ford to voluntarily pay for anything.

Injured? Get help If someone is seriously injured or killed by a Ford fire or other mishap, it's important to immediately contact the best-known personal injury lawyer in your area. Don't try to negotiate with Ford yourself; you must have an aggressive, competent trial lawyer representing you.

Be safe Maybe Ford has fixed the problem of its vehicles exploding into flames while parked and unattended, but do you want to bet your life on it? Our advice: Leave Fords outside and well away from your house. Never leave children, pets or disabled adults alone in a Ford.

A Winning Strategy?

Ford may believe that its strategy of stiff-arming owners of defective vehicles is a home run. It has certainly been practicing it consistently, starting decades ago when it ignored the tendency of the Ford Pinto to burst into flames when hit from the rear.

Since then, it has stonewalled complaints about Ford police cars' proclivity to catch fire. It ignored complaints about head gasket failures in the 3.8L V-6 engine used in the Windstar and other models. Only when a class action lawsuit was filed did the company agree to extend the warranty on some models, a solution that was accepted by the court but left many consumers without help of any kind.

But Ford's not-our-problem, too-bad-for-you strategy may prove to be the classic example of the operation-successful, patient-died paradox. While disclaiming responsibility for its products' safety and utility, Ford may succeed in chasing off so many customers that it is no longer a viable business.

That would be a real non-starter.

 

Ford's Lemons Leave Sour Taste in Consumers' Mouths...

Ford to Challenge GM for Single-Year Loss Record

Ford expects to lose as much as $9 billion for the year

When it comes to corporate losses, Ford Motor Co. may well surpass General Motors Corp. this year. Ford now projects its worldwide automotive operations will lose nearly $6 billion and the company as a whole could lose as much as $9 billion once restructuring costs taken into account.

While General Motors holds the record, losing $10.6 billion in 2005, the depth of Ford's losses will increase depending on how many workers take advantage of the company buyout offers, thus placing a new record for losses by an automaker in a single year within Ford's reach.

The projected loss would be a nearly six-fold increase over Ford's $1 billion pretax global automotive loss last year and illustrates the depth of the automaker's problems in its core car and truck business.

The forecast is in stark contrast to Ford's pledge in 2002 that it would make $7 billion in pretax profit by 2006.

The loss projections became public as Ford's Board of Directors met to discuss the pace and scope of efforts to turn the company's fortunes around. The board is considering more job cuts and plant closures but they do not plan to eliminate any of the ford brands.

Ford's North American auto business accounts for most of the projected $6 billion pretax loss. North American automotive operations posted a pretax loss of $1.6 billion in 2005.

Ford has lost U.S. market share for 10 straight years.

Ford seems to be following the financial road map GM drew when the automaker posted a $10.6 billion loss in 2005. GM stock took a huge hit but the company put its financial problems behind it and is moving forward with its own restructuring plan in 2006.

Despite the losses, Ford will still have $17 billion in cash.

Ford to Challenge GM for Single Year Loss Record...

Mazda Plans Recall of Troubled RX-8

Any engine that does not pass a specific vacuum test will be replaced according to Mazda.

Mazda plans a voluntary recall of all 2004 and 2005 RX-8 sports cars along with some 2006s because of damage to the catalyst resulting from oil leaks in th...

Ford Trucks Burn As Recall Fiddles

Massive Recall Moves Slowly as New Fires Break Out

Despite a massive recall announced in September, Ford trucks are continuing to catch fire and burn -- some of them covered by the recall, some not.

The September 2005 recall involved an estimated 3.8 million Ford trucks from the 1994-2002 model years; it included the Ford F-150 pickup as well as the Ford Expedition, Lincoln Navigator and Ford Bronco SUVs.

But the recall is moving slowly. Ford says replacement parts are not yet available. Meanwhile, trucks continue to burst into flames and -- in many cases -- Ford representatives stonewall the affected consumers despite the recall, according to reports filed with ConsumerAffairs.com.

Adding fuel to the flames, recent fires suggest additional Ford trucks are afflicted by the flaw that led to Ford's reluctant and long-delayed recall.

Melted Mess

Linda of Newman, Georgia, lost her 2003 F-150 to fire January 31. "It is destroyed. I am waiting for my insurance claim adjuster to contact me," she wrote. Linda called her Ford dealership and was told there are no recalls for her F-150. The recall does not cover 2003 models.

"My truck was only two and a half years old and I still owe $14,500 for it," she told ConsumerAffairs.com. "It is destroyed and a melted mess sitting in my driveway."

Linda wants to know if Ford is going to do anything to help. So far the answer to Linda is the same as that given to millions of other truck owners -- no. Ford stubbornly resisted recalling the trucks and gave in only after several people died in related fires and the resulting publicity put pressure on regulators.

Ford has now reluctantly recalled 3.8 million vehicles to fix a cruise control flaw identified as a possible cause of the fires.

Hilton Head Inferno

Steve's Ford truck sat in his Hilton Head, South Carolina, driveway on a cold January morning. "At 3 a.m. in 33-degree weather our 1998 Ford Explorer exploded in flames causing my 1994 Buick Century to go up in flames as well," he wrote ConsumerAffairs.com.

"The fire investigator ruled the fire a result of 'unknown causes' although he states that the fire started in the engine of the Explorer and no arson or foul play was involved," Steve wrote.

Steve has complained to Ford, but so far has not received an answer.

Vinyl Siding Meltdown in Texas

Mary of Liberty Hill, Texas, is lucky. Her 1997 Ford F-150 caught fire but the blaze was put out before the fire could consume her house.

"On Saturday, January 14, 2006, the 1997 Ford F-150 parked in the driveway caught fire. No one in the house was aware of the fire, and a passing bicyclist came running in the house shouting that a truck was on fire in the driveway," Mary wrote.

Luckily the fire was extinguished with a garden hose but the flames damaged a three-week old car also in the driveway. "The fire also melted the vinyl siding on the house, which is only 4 years old," Mary told ConsumerAffairs.com.

Mary's 1997 F-150 is covered by the Ford recall. Ford however, is delaying repairing the potential fire hazard in the cruise control system of Mary's truck and 3.8 million more pickup trucks and sport utility vehicles because replacement parts are not yet available.

Mary's automobile insurance is paying for the value of the truck, and is paying to repair the damage to the new car. However, both vehicles are separate claims, and each claim has a $500 deductible. So Mary is out $1,000 thanks to her Ford F-150 fire.

Her house is another matter. "The insurance does not cover the damage to the house, and a claim will not be filed for that damage, because the repair cost is so close to the amount of the deductible," she said.

 

Ford Trucks Burn As Recall Fiddles...

Ford Settles Class Action Over Plastic Manifolds

Ford has settled a class-action lawsuit over the troublesome plastic intake manifolds on certain Ford and Lincoln-Mercury models

Ford has settled a class-action lawsuit over the troublesome plastic intake manifolds on certain Ford and Lincoln-Mercury models from the 1996 through 2002 model years. The settlement was reached in June but needed final approval by the court.

Owners who have already replaced the manifolds will receive full reimbursement. Owners without a receipt will receive $735 for repairs, according to attorneys handling the case.

The company is also extending the new-vehicle warranty on the nylon composite part to seven years to cover vehicle owners who haven't yet replaced the manifold.

The class-action lawsuit covers about 1.8 million vehicle owners. The settlement is expected to cost Ford more than $100 million.

Vehicles included in the settlement are the Ford Crown Victoria, Mercury Grand Marquis and Lincoln Town Car from the 1996-2001 model years; 1997 Mercury Cougar, Ford Thunderbird and Ford Mustang; some Mustangs from 1998-2001; and some Ford Explorers from 2002.

Plaintiffs in the case claimed the intake manifolds are prone to premature cracking, which could lead to coolant leakage and expensive damage to the engine.

The San Francisco law firm Levy, Ram & Olson represented consumers in the case.

 

Ford Settles Class Action Over Plastic Manifolds...

Feds Urged to Act on Ford Spark Plug Blow-Outs

Could lead to the biggest recall ever

A California lawyer is petitioning federal regulators to recall about 17 million Ford vehicles, including F-Series pickup trucks, because of a problem that can cause spark plugs to blow out.

The complaint from attorney Donald Ricketts of Santa Clarita, Calif., would, if granted, lead to the biggest-ever U.S. recall ever. SUVs, pickups, Crown Victorias and Mustangs sold in the 1997-2004 model years had spark plugs that can come loose and fly through the hood, Ricketts alleges.

Nearly 200 consumers have complained to ConsumerAffairs.com about the problem over the last five years. In nearly every case, the Ford owners also complained to Ford, only to be told that the problem was not covered under their warranty and disclaiming any knowledge of a broader problem.

T.J. of Wichita Falls, Texas, complained two years ago that the spark plug blew out of his 1999 Ford F-150. "It is costing me $3,000 to fix this problem. I just returned from the war overseas in Iraq and this is what I get to come home to," T.J. said.

Ricketts' petition was filed less than three weeks after Ford recalled 3.8 million vehicles, a year's worth of sales, to fix a cruise-control switch that can overheat and cause fires. That recall, the fifth-largest ever in the United States, included the same vehicles and model years as Ricketts' petition.

Ford said it couldn't comment on the petition.

Nor has Ford had much to say to any of the thousands of consumers whose $30,000 trucks have been disabled when the spark plugs blew out, resulting in repair bills averaging around $3,000.

The vehicles in question all have an aluminum cylinder head. "Many mechanics feel the head contains an insufficient number of threads to hold the plugs when under stress, so they have a greater than normal tendency to fail," said Christopher of Palmdale, Calif., whose truck blew its plug in 2002.

"Ford is not acknowledging any problem, so there's no guidance from them on the best way to proceed with repair," Christopher said. "Some people have had heli-coils inserted, while some have had to have the entire engine replaced. Others have had a recurrence of the failure, due to lack of direction from Ford."

 

A California lawyer is petitioning federal regulators to recall about 17 million Ford vehicles because of a problem that can cause spark plugs to blow out....

Ford Recalls 4 Million Trucks to Fix Fire Risk

 


After years of turning a deaf ear to reports of fires in unattended F-150s and other trucks and SUVs, Ford Motor Co. is finally recalling nearly 4 million of the vehicles to replace a faulty speed control deactivation switch that may cause underhood fires.

The estimated 3.8 million Ford vehicles affected by the recall are from the 1994-2002 model years and include the Ford F-150 pickup as well as the Ford Expedition, Lincoln Navigator and Ford Bronco SUVs.

It's the fourth largest recall in Ford's history.

The brake fluid in the recalled vehicles may leak through the speed control deactivation switch into the speed control system electrical components, potentially corroding them and leading to fires, the company said.

Ford said it will install a fused wiring harness between the switch and the speed control mechanism of the affected vehicles to act as a circuit breaker.

In January, Ford recalled about 792,000 pickup trucks and SUVs for a similar problem involving the speed control switch. That recall included 2000 model-year F-150 pickup trucks, Expedition and Navigator SUVs and 2001 model-year F-Series Supercrew pickup trucks equipped with cruise control.

The government began the defect investigation in March involving F-150 pickups from the 1995 to 1999 and 2001 to 2002 model years and Ford Expeditions and Lincoln Navigators from the 1997 to 1999 and 2001 to 2002 model years.

NHTSA has received more than 550 complaints of engine fires from the cruise control switch in the Ford models.

 

Ford Recalls 4 Million Trucks to Fix Fire Risk...

Ford Agrees to Settle Plastic Manifold Lawsuit

Owners may get reimbursement of at least $735

Ford Motor Co. has agreed to settle customer lawsuits over alleged defects in the intake manifoldsof as many as two million vehicles.

The settlement was filed in federal court in Oakland, Calif. Ford will pay owners of some Mercury Grand Marquis, Lincoln Town Cars and Ford Crown Victorias at least $735 to reimburse them for repairs made because of faulty manifolds, which route air to an engine's cylinders.

Car owners claimed in a class action that Ford installed plastic intake manifolds that were prone to cracking and causing coolant leaks on some 1996 to 2001 models. The settlement could cost Ford as much as $375 million if every customer files a claim.

Ford doesn't admit liability by settling the lawsuit.

Under the agreement, Ford will reimburse consumers with receipts for repairs related to the intake manifold. The Dearborn-based company will also pay $735 to anyone without receipts who verifies with a company dealership that the repair was made, the agreement said.

Ford will also extend the life of warranties of customers who haven't had manifold failures, according to the agreement. This could cost Ford additional money to replace manifolds in the future. Ford will also pay for notifying car owners about the settlement. The settlement is subject to court approval.

The settlement covers 1996 through 2001 models of the Mercury Grand Marquis, Lincoln Town Car and Ford Crown Victoria, as well as certain Mercury Cougars, Ford Thunderbirds and Mustangs built before 2002.

 

Ford Agrees to Settle Plastic Manifold Lawsuit...

Wrongful Death Suit Charges House Fire Started in Ford Pickup Truck

Woman was killed, her husband injured when their Iowa home burned to the ground

Attorneys in Houston have filed suit on behalf of an Iowa woman who died in a fire at her home last month. The lawsuit says the fire started in the family's Ford F-150 pickup truck.

Darletta Mohlis of Westgate, Iowa, died on May 2. Her husband of 34 years, Earl Mohlis, was injured in the fire, but survived.

An investigation showed the fire started in the F-150, then spread through the garage and the rest of the home. Further study has narrowed the list of potential causes to a cruise control deactivation switch.

Such switches already are the subject of a Ford recall, and an investigation by the National Highway Traffic Safety Administration, NHTSA. In January, Ford recalled 740,000 Ford Expeditions, Lincoln Navigators and F-150 pickups that contained the switch. NHTSA is investigating reports of approximately 200 fires that have occurred in those vehicles.

Although Ford recalled only vehicles it manufactured in 2000, the automaker used the same switch on those it made from 1995-2002. The lawsuit alleges Ford deliberately limited the recall to save money. The Mohlis' F-150 was a 1996 model.

"If the company knows about the problem with the 2000 models, then it must also know the same trouble exists with the 1996 truck and the others," says Rob Ammons of the Ammons Law Firm in Houston, who represents the Mohlis family. "They made a decision based on cost. And in May, Darletta Mohlis paid the price."

The National Highway Traffic Safety Administration is investigating more than 3.7 million Ford pickups and sport utility vehicles because of a defect in the cruise control switch. The probe includes Ford F-150 pickups from the 1995-1999 and 2001-2002 model years, and Ford Expeditions and Lincoln Navigators from the 1997-1999 and 2001-2002 model years.

NHTSA said in March it had received 218 complaints of engine fires from the cruise control switch.

Ford spokeswoman Kathleen Vokes said in a statement on Thursday that an inspection at the Mohlis' house "demonstrates conclusively that the fire did not originate from the 1996 Ford F-150, and specifically not from its speed control deactivation switch."

She said evidence suggests that the fire started elsewhere in the garage, spreading to the truck and the home.

"Ford continues to work and cooperate with NHTSA on its investigation of this tragic incident," Vokes said.

The lawsuit was filed in the 157th Judicial District Court in Harris County, Texas. It also names as defendants Texas Instruments, the maker of the switches, and DuPont manufactured Kapton and Teflon coatings used in the switch.

 

Wrongful Death Suit Charges House Fire Started in Ford Pickup Truck...

Ford Urges Replacing Tires After Six Years

Feds Still Considering Petition Seeking Tire Dating

Ford, which has had its share of about tire safety problems, is urging consumers to replace their tires after six years. Tires degrade even when they're not in use, the company says, echoing the claims of safety advocates who have been pressing federal regulators to take action on the issue.

The tire industry disagrees and says that tires are safe as long as the tread depth is a minimum of 1/16th of an inch, no matter what the age, and as long as there are no visible cuts, signs of uneven wear, bulges or excessive cracking. Other trouble signs are if tires create vibration or excessive noise.

SRS Inc., an auto safety research firm, last year petitioned the National Highway Traffic Safety Administration (NHTSA) to require easily readable creation dates on car and truck tires.

SRS President Sean Kane said that as of November of 2004, his group has documented 37 fatalities and 35 serious injuries associated with age-related tire tread separations. In many of these cases, the tires were unused spares and showed no signs of degradation.

Aged tires are often unsuspectingly put into service after having served as a spare, being stored in garages or warehouses, or simply used on a vehicle that is infrequently driven. In many instances these tires show no visible sign of deterioration, and absent any visible indicators, tires with adequate tread depth are likely to be put into service regardless of age, SRS said in its petition.

Kane's petition noted that environmental conditions like exposure to sunlight and coastal climates, as well as poor storage and infrequent use accelerate the aging process.

The British Rubber Manufacturers recommends that used tires should not be put into service if they are over six years old and that all tires should be replaced 10 years from their date of their manufacture but the U.S. Rubber Manufacturers Association derides the notion.

"Tires are not milk," Rubber Manufacturers spokesman Daniel Zielinski told the Wall Street Journal. But Zielinski's quip notwithstanding, many European car makers as well as Japan's Toyota Motor Corp. have long warned drivers that tires are perishable and many use six years as the cut-off point.

DaimlerChrysler's Mercedes division also tells drivers that tires last only six years and Chrysler now includes a similar warning in its owners manuals.

General Motors so far is a hold-out. A company spokesman says it hasn't found any research that supports six years as the deadline for replacing tires.

Ford's new position reflects its increased emphasis on tire safety following the disastrous series of rollover accidents afflicting its Ford Explorer SUV and other vehicles. Ford blamed the problem on Firestone tires and is still fighting hundreds of wrongful death and personal injury lawsuits arising from the series of deadly accidents that led to a massive recall.

The age of a tire already appesrs on the widewall but it's part of a lengthy code that can be hard to decipher. To find the age of your tires, look for the letters DOT on the widewall. That's followed by a 12-character serial number made up of numbers and letters, followed by four digits that identify the week and year the tire was made. For example, 2403 would be the 24th week of 2003.

 

Ford Urges Replacing Tires After Six Years...

Ford Focus Recall

February 7, 2005
Ford is recalling nearly 360,000 Ford Focus cars to fix a potential problem with their rear door latches. the problem involves about 358,857 vehicles from the 2000-2002 model years and stems from a build-up of corrosion around the rear door latches which can eventually prevent them from ensuring the doors are secure.

"If not latched properly, the door may open while the vehicle is in motion," NHTSA said.

The Focus has set new recall records since its introduction. This is the tenth safety recall conducted in the U.S. There have also been several defect investigations.

Less than two weeks ago, Ford recalled nearly 800,000 F-150 pickups and related SUVs and minivans because of fire risks involving their cruise control switches.

 

 

 

Ford Focus Recall...

Houston Lawyers Sue Ford Over F-150 Fires

Defective cruise-control module ignited fires that destroyed their clients' vehicles, suit charges

Two Houston lawyers have filed suit against Ford, charging that a defective cruise-control module ignited fires that destroyed their clients' vehicles and the home of a Galveston family. Ford is recalling about 800,000 2000-model F-150 trucks, Expedition and Navigator SUVs because of the problem.

The suit charges that fire investigators determined the 2002 Galveston house fire started inside a 1997 Ford F-150 pickup that was parked under the beachfront home. Its engine was turned off at the time of the fire, which began without warning.

That is typical of the pattern surrounding many of the fires in Ford F-150 and related vehicles.

"The majority of the fires happened when the car is not in use and the vehicle is turned off. The reason it catches fire is because it's hot-wired like an onboard computer or clock. It has a hot line going to it 24/7," Houston-area attorney Norman Jolly told Houston's KPRC-TV.

Jolly said all the cases he's representing are Ford F-Series trucks of different years, up to and including 2000 models. He also said the vehicles were not in use when the explosion occurred.

Jolly is suing Ford on behalf of Charles Everts, whose pickup caught on fire because of the switch, which burned his Tiki Island home to the ground.

"My 1997 Ford XLT Lariat pickup after being turned off for several hours while parked under my home in Tiki Island caught fire and totally destroyed my home and all me and my wife owned," Everts said in a complaint to ConsumerAffairs.com. "Killed one dog but my Labrador Sarah was able to leap over our deck railing and down 20 feet into a canal saving her life."

"Thank God we were not at home when the fired occurred or I would not be able to write this letter," he said.

Another plaintiff in the suit, Marley Garcia, said he woke up to a popping noise from his garage and found his Ford Expedition in flames. The ceiling os his garage was already on fire as he began pushing the vehicle outside, he said.

"I knew if (the vehicle) burned any more, it would burn my house down and kill me and my family," Garcia told the station. "I don't know how I did it. I couldn't see anything either. Everything was just black. I was going by feel."

Despite numerous incidents in older vehicles, Ford and NHTSA are concentrating their investigation and the recall on 2000-year models.

Jolly told the station that the NHTSA's investigation is currently only investigating problems with the recalled vehicles even though they have received complaints on older model Ford trucks and SUVs.

"We can see, clearly, the fire in this 2000 Expedition was starting right there in the switch -- the same switch that's installed on numerous Ford vehicles," Jolly said.

 


 

Houston Lawyers Sue Ford Over F-150 Fires...

Ford Recalls Fire-Prone Trucks

Ford says it will notify nearly 800,000 owners

 Ford has announced a safety recall for a part that could cause fires underneath the hoods of several popular Ford pickup trucks and SUVs. But consumer advocates and lawyers representing several Texans whose vehicles were destroyed say the problem extends beyond the models recalled.

The recall affects the following vehicles:

• 2000 model Ford F-150 truck;
• 2000 model Ford Expeditions;
• 2000 Lincoln Navigators;
• Some 2001 Ford F-Series Supercrew Trucks (built through Aug. 7, 2000)

Ford says it will notify nearly 800,000 owners of the recalled vehicles at the beginning of February via postal mail. Owners can also contact the company's Customer Assistance Center at (800) 392-3673.

The recall involves 2000 model F-150 pickup trucks, Expeditions and Navigators, and 2001 model F-series Supercrew pickup trucks equipped with cruise control, the release said.

The recall involves problems with the electrical connector to the cruise control feature. Ford is encouraging vehicle owners to have the cruise-control switches deactivated. The company is gathering replacement parts that will be the subject of a second notification to owners.

Neither Ford nor NHTSA made any mention of similar problems in other model years, even though consumer organizations, the news media and NHTSA have received numerous complaints of similar fires in vehicles not covered in the recall.

Owners who have experienced similar vehicle fires should report them to the National Highway Traffic Safety Administration at (888) 327-4236 or via their Web site at www.nhtsa.dot.gov and to ConsumerAffairs.com.

 


 

Ford Recalls Fire-Prone Trucks...

Ford Will Fix Explorer Transmissions

November 22, 2004
Ford will notify about 740,000 owners of 2004 Explorers and Mercury Mountaineers of a potential transmission problem in the popular sport-utility vehicles.

Ford said it decided to check the transmissions because of consumer complaints about jerky shifting from park to reverse. Ford will send letters to owners asking that they take the SUVs to a dealership for free repairs.

It's not an official recall but the repair action could put a dent in Ford's claims of improved quality in the Explorer, America's best-selling SUV.



Ford Will Fix Explorer Transmissions...

Jury Awards Ford Explorer Rollover Victim $369 Million

June 3, 2004
A San Diego jury has awarded a woman paralyzed in a Ford Explorer rollover $246 million in punitive damages, in addition to $122 million in compensatory damages. It is the first of about a dozen Explorer rollover cases that Ford has lost.

Plaintiff Benetta Buell-Wilson, 49, had asked for up to $27 million in compensatory damages. Instead the jury awarded her a total of $369 million. She has offered to waive $100 million of the punitive damages if Ford agrees to recall Explorers made between 1990 and 2001 to fix roof defects in those models.

Ford is likely to file motions to have the jury awards set aside. It could also try to negotiate a lower settlement with the plaintiff.

Buell-Wilson's lawyers argued that Ford had ignored the advice of its own engineers and designed the Explorer with safety flaws that made it prone to roll over.

Jurors hugged Buell-Wilson as they left the courtroom after the trial, press reports said. One juror said the evidence proved that Ford went out of its way to deceive the public on the safety of the Explorer.

Buell-Wilson was injured in January 2002. She was driving her 1997 Explorer on Interstate 8 when she swerved to avoid an object in the roadway. The Explorer tipped up on two wheels and rolled over. The roof caved in, breaking her back and leaving her paralyzed from the waist down. Her attorney said she is in constant pain.

Explorers made between 1990 and 2001 have a high center of gravity and a narrow wheel base, making them susceptible to rollovers during sharp maneuvers, said her attorney, Lou Arnell.

Buell-Wilson said that when she bought her Explorer she told the dealer that safety was her No. 1 concern.

"They said it was a very safe car," she testified.

Jury Awards Ford Explorer Rollover Victim $369 Million...

Ford Offers New Fuel Module for Focus Models

Component has been linked to a chronic engine stalling problem

Ford wants owners of about 671,000 Focus compact sedans to bring their cars into dealerships for replacement of a component that's been linked to a chronic engine stalling problem.

Affected are Focus models from the 2000 and 2001 model years. Embarassingly, the cars have already undergone 10 recalls for various safety problems. The current program is not a federally-mandated recall but is intended to clear up a growing backlog of customer complaints. Rather, the company calls it a "product improvement program."

Ford says the sputtering engines are plagued by a dirt and sludge buildup in a fuel delivery module. The part was designed in Europe and will be replaced with a newer model that Ford thinks will deliver a better service record.

A Ford spokesman said the real culprit is "the variability and unpredictability of the gasoline-petrol standards in North America."

Customers affected by the engine problem will get an extended 10-year vehicle warranty on the fuel replacement part.

Newer models aren't affected.

 

Ford Offers New Fuel Module for Focus Models...

Consumer complaints about Ford Dump Truck

Julio of Ramsey NJ (8/16/03):

I have purchased Ford vehicles for the past twenty years. In 1998 I purchased a 1998 dump truck and in 2000 I purchased a pick-up truck. From the day these vehicles were purchased I had nothing but problems with them.

I sufered an electrical fire in the dump truck. An insurance investigation determined the fire to be a result of a manufacturers defect. Needless to say the insurance company refused to honor my claim and unfortunately the dealer and Ford Motor company claimed no responsiblity. As a result of this lack of interest or reimbursement I was forced to put this vehicle out of service even though it cost me greatly in lost revenue. A loss in revenue I might add, that made it impossible for me to make loan payments on a timely basis.

I reached out to Ford on many occasions, but they would not react to my problem. I'd like to point out at this time that even though this truck was useless to me I continued to live up to my commitment and made my payments. It would be hard for me to calculate the amount of business I lost as a result of this truck fire and because I am a small company I needed this piece of equipment in order to keep operating. Therefore I borrowed $10,000.00 and had the truck repaired. Once again I reported this situation to Ford Motor Co. and advised them that my payments would be late. Although on the phone they pretended to be working with me, they harrassed me constantly.

With regards to the Ford pick-up, from the day I picked it up from the dealers showroom I had problems with it. There was definitely a problem with the steering and I kept taking it back to the dealer, but they refused to acknowledge that there was anything wrong with the truck and told me that the steering problem I was complaining about was normal for this type vehicle. Day after day it got harder and harder to steer the truck. Making turns of any kind were actually painful. I developed tendinitis in my arm and shoulder. My greatest fear was that I would get into an accident.

I went from one Ford dealer to another and the story was always the same, there is nothing wrong with the power steering. At the suggestion of a friend I took the truck to three independent mechanics and all agreed that not only was there a problem with the power steering, they found a part that was definitely not factory-issued. Again I went beck to my dealer and he agreed to fix the problem, but was quick to advise that the warranty had run out and it would cost me a considerable amount of money to repair.

We kept calling Ford customer relations to ask them for their assistance in this matter. We also advised Ford credit that until we heard back from customer service