Lakeview Loan Servicing Reviews

I spoke to Jeff customer service representative, this was my second time talking to him. He is so rude and has too much attitude. Idk why he works there. Nothing wrong with being nice to people. So rude!!!!!

Stay clear from this company. They drag their feet and screw you over. They play games with you and do not do what they are suppose to do. They played games with us on a home They foreclosed on. Dragging their feet.

⭐️🚫 If I could leave ZERO STARS, I would. 🚫⭐️ This company is beyond terrible. They are not just unprofessional—they are heartless, dishonest predators who will say and do whatever it takes to trap you in a deal that will wreck your life. From day one, I was hesitant for my husband to even talk to them. My gut told me something wasn’t right. But their agent, Julian, came in with his smooth words, big promises, and fake confidence, assuring us everything was going to be “legit.” Let me say this loud and clear: he LIED. And not just a little white lie—he deceived us on purpose.

My Loan Store mortgage was passed on for servicing by SPS and then assigned or sold to Lakeview Loan Servicing, which assigned the servicing to Mr Cooper. In the required SPS notification letter, the provided communication telephone numbers to Lakeview or Mr Cooper do not recognize my loan or allow me to set up an account or enable automatic payments. Website connections followed suit. The automated loops do not provide any opportunity for assistance. At some point, I would hope Lakeview or Mr Cooper will reach out to me. What a terrible way to run a business when a responsible customer can’t arrange to pay their mortgage.

Constantly harassed about refinancing my home, I’ve NEVER initiated a call requesting to refinance, calls started after I made lump sum payments on the principal! I hate this company, my original loan was sold to LakeView and I’ve not had a single positive experience with this company!

This company is terrible and I would never recommend anyone to them. They don't provide timely information, they don't do timely escrow reviews, their website kept throwing an error and next thing I know they were debiting my mortgage again a week later. I called customer service and instead of them being understanding and looking into the matter they just blamed it on me and then accessed a $25 return fee even though my account was current. DO NOT WORK WITH THIS COMPANY. THEY ONLY WANT MONEY!!

I was working with Eddy **. My refinance was denied on the 9th. No one told me. I paid $700 for a house appraisal on the 13th. I heard nothing from anyone and started reaching out on the 24th. AFTER I finally got ahold of Eddy he told me there was nothing to be done about the money I paid after the loan was denied even though I was never informed about the denial. I've reached out to his manager as well as him and several others who have not responded. Very upset. 0/10 would not recommend.

I feel totally scammed by this company. The extra fees charged. The lies that they have told me about the loan amount I have to apply for. The runaround I have gone through. They do nothing to keep me as a customer for my loan. I have changed my mortgage to Rocket Mortgage and I have been treated right. I hope you will read the reviews on the Better Business Bureau because you will see the same complaints over and over again. They are not part of the Better Bureau Bureau I believe because of the lack of good ethics. Customer service is horrible. Nothing is explained where you can understand what is happening to your mortgage.

I had no problem with the initial mortgage process, but once they are servicing your loan, be prepared to see how much they actually value you as a customer (spoiler alert - they don't). Customer service seems to have a blame the customer attitude and issue resolution is a painful process, if they resolve it at all. I am unfortunately still a customer, and will be until the rates go down and I can refinance, which is apparently the only way you can get a new loan servicer unless they themselves decide to sell your account to a third party. With rules like that, it's no wonder they don't care at all.

If I could leave a no star review I would. This company bought my mortgage from another and from day 1 they were horrible. Twice they took several months of my mortgage payment, put them into a folder labeled MISC and then claimed I was several months late, in an attempt to seize my property. Whoever I got on the phone was nasty and rude. They also raised my mortgage by 400.00 over 4 years. SNEAKY.