Lakeview Loan Servicing

Lakeview Loan Servicing

 3.9/5 (370 reviews)
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Lakeview Loan Servicing
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About Lakeview Loan Servicing

Lakeview Loan Servicing (NMLS #391521) is one of the largest mortgage loan servicers in the U.S., collecting payments, managing escrow and providing other customer service. It also helps customers take out purchase loans, refinance loans and reverse mortgages. Lakeview is based in Coral Gables, Florida, and is licensed in all states except New York.

Pros & Cons


  • Available in 49 states
  • Helpful online tools
  • Complimentary mortgage review


  • Limited information on website
  • Unavailable in New York

Bottom Line

Lakeview Loan Servicing is primarily known as a mortgage loan servicer, but it also provides purchase and refinance loans and reverse mortgages. Borrowers can get preapproved in 24 hours. Lakeview also offers lender credits and a rewards program with cash back after closing.


Lakeview Loan Servicing mostly services loans, but it does also fund home purchase loans, refinance loans and reverse mortgages. Rates for its mortgage products are not published on its website; you’ll need to contact the company or complete an application to find out what kind of rate you might receive.

Data provided under the Home Mortgage Disclosure Act indicates that in 2021, Lakeview’s average home purchase rate was equal to the national average; in the previous two years, the average rate was slightly higher than the national average.

Lakeview Loan Servicing average home purchase rate vs. national average

YearDifference from national average
2021 0.00%
2020 +0.19%
2019 +0.15%
Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

Application process

If Lakeview Loan Servicing is your mortgage servicer, you’ll need to create an account to access your loan information. To do that, you’ll provide your name, email address and Social Security number and then pick a user ID and password.

If you’re interested in getting a mortgage directly from Lakeview, you’ll need to contact the company directly or create a new user account to complete your application. There is an online chatbot available to answer questions, but its capabilities are limited, and you may be better off contacting the company instead.

Lakeview Loan Servicing application features

Online application
Mobile document upload
Physical branches Five states
Publishes minimum rate on website X
Rate lock Not disclosed
Pre-qualification (no hard credit pull)
Certified approval letter Not disclosed

Loan types

Lakeview Loan Servicing offers purchase mortgages, refinancing and reverse mortgages. To find out what types of mortgages you qualify for, you need to speak with a company representative.

From 2019 to 2021, Lakeview Loan Servicing received 7,601 home purchase applications. Of those, Lakeview closed on 4,735 loans. It denied 1,252 applications (16%).

Loan applications for home purchases only by year

Home purchase applications 2,051 2,953 2,597
Home purchase loans closed 1,135 1,927 1,673
Home purchase applications denied 403 325 524
Home purchase preapprovals denied 0 1 0
Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.


If you’re looking to refinance your mortgage — whether to take advantage of lower interest rates, change the terms of your existing mortgage or get a lump sum of cash from the equity in your home through a cash-out refinance — you can do that through Lakeview Loan Servicing. You need to call the company to get refinance offers.

From 2019 to 2021, the majority of the loans issued by Lakeview were refinance loans. Home purchase loans made up only a small percentage. In 2021, when rates were at record lows, over 90% of Lakeview’s loans were rate-and-term refinance loans. Just 1.7% of its loans were home purchase loans.

Home purchase vs. refinance loans by year

Home purchase loans 1.70% 3.83% 9.53%
Refinance loans 90.92% 92.82% 73.43%
Cash-out refinance 7.38% 3.35% 17.04%
Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

HELOC and home equity loans

If you’re looking to use the equity in your home to pay for a large expense or project, you might consider either a home equity line of credit (HELOC) or a home equity loan. Both let you tap into the equity in your home; a HELOC is a revolving line of credit with a draw and repayment period, while a home equity loan gives you funds in a lump sum, and you begin making payments back to the lender immediately.

Lakeview Loan Servicing only offers home equity loans. Like its other loan products, the terms for the home equity loans are not available online, and you’ll need to contact the company directly to obtain more information.

It is important to note that a home equity loan is a secured loan that uses your existing home as collateral. If you default on the payment, you could lose your house.


Lakeview Loan Servicing does not disclose any of its mortgage borrowing requirements online. It does provide a calculator to determine how much house you can afford. As with rates and terms, you’ll need to contact the company directly to find out requirements for different types of loans.

Industry norms suggest that for a conventional mortgage, you’ll need at least a 620 credit score and a 3% down payment. These requirements tend to be a bit less strict for government-backed loans.

National mortgage requirements by type

Min. credit scoreMin. down paymentCompare with other lenders
Conventional Typically 620 Typically 3% Mortgage lenders
FHA 500 3.5% with 580 credit score FHA lenders
VA Set by lender (often 580) 0% VA lenders
USDA Set by lender (often 640) 0% USDA lenders

For more information on other loans, see our guide on jumbo loans.

Cost and fees

Although Lakeview does not disclose any of its costs or fees on its website, you can expect to pay certain closing costs with your loan. Closing costs can include an appraisal fee, credit report fee, discount points, escrow funds and other charges. These costs generally add up to 2% to 5% of the loan amount. After you apply and shortly before you close, Lakeview is required by law to provide documents detailing the costs and fees of your loan.


What is Lakeview Loan Servicing?

Lakeview Loan Servicing is a mortgage servicer that also funds home purchase loans, refinance loans and reverse mortgages. It is based in Coral Gables, Florida.

Is Lakeview Loan Servicing legit?

Lakeview Loan Servicing is a legitimate company that is one of the largest loan servicers in the U.S. According to the company, it assists over 1.4 million customers per year with their loans. 

In 2021, it was subject to a large data breach that reportedly affected 2.5 million customers; multiple lawsuits followed. As of the writing of this profile, the lawsuits are still pending.

Where is Lakeview Loan Servicing available?

At the time of publishing, Lakeview Loan Servicing is licensed in 49 U.S. states and Washington D.C. (It is not available in NY.) Although it operates mainly online, it does have branches in five states, including Florida, Nevada, North Carolina, Ohio and Pennsylvania.

Lakeview Loan Servicing Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 9, 2023

Lakeview purchased my mortgage 4 months ago and its been an absolute nightmare to deal with them since. Every month I have checked on the Autopay settings, which shows as "on." And every month they fail to take the autopayment out and the payment has been late. And every month I've called in saying "what do I have to do to avoid this, I'm trying desperately to pay you on time." And every month a customer service rep has responded with "make a one-time payment now, since your loan is new autopay doesn't kick in right away but it should next month" and then sure enough I go back and check and says autopay is set up. I've now been through this 4 times and we're past the 60 day window where they're not allowed to charge late fees and notify credit reporting agencies. Sure enough, this was the first ding to the credit report.

They can't figure out how to get autopay working and I'm sick of spending time on hold only to be told it "should" work next time. I'm absolutely furious and can't refinance with another bank because interest rates have gone up so much. Dealing with them has been like working with a scam company. I don't know if their business model is to find ways to charge late fees or if they're legitimate but it's been quite a process and we've gotten off on the wrong foot. Even after speaking with a manager, which I hate to ask to do, I still can't click the "modify autopay" button on the website. If anyone at Lakeview monitors this review and can help I'm all ears. I hate feeling stuck like this, I didn't ask for my loan to be sold to them and I desperately wish I had another option at this point.

3 people found this review helpful

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    Verified Reviewer
    Original review: Feb. 21, 2023

    Poor customer service. Rude employees that hang up on you. Make a payment and they take a week to process then wanna ask you why it is so many days late. Well it would be 5 days less late if you would process a payment when it's paid not schedule it their own for a day the following week.

    2 people found this review helpful
    Verified Reviewer
    Original review: Feb. 7, 2023

    Reaching out regarding our property at 2300 NW 23rd Ave. Cape Coral, FL. We were contacted through mail to procure flood Insurance from Lakeview. We were out of town due to the Hurricane that impacted our home. Once we were home and received the letter we were 30 days out from the time we needed flood insurance. We procured flood insurance as fast as we possibly could and found that it takes 30 days to kick in since it’s a flood policy. This is standard for any flood policy. It is impossible for us to get coverage before the 45 days.

    My concern is the following. - Our home is not in a flood zone. We had to pay $1000 for a surveyor to come out and prove that it is not. They have proven this, now they have to go to FEMA to get the official LOMA. This is standard and take 90-120 days. Again impossible for us to provide in 45 days. Now I have to pay more right after paying $8000 in repairs to our home from a hurricane. - I opened a flood policy for $900 to simply appease the ridiculous request to get flood insurance. Now Lakeview has told me that they purchased one that starts 2/23/23 for $3600. The one we bought doesn’t kick in until March because of course this is standard and takes 30 days to kick in. - When I contact Lakeview to explain how ridiculous this situation is all they can say is there is nothing they can do because it is what the system does.

    In summary, this home does not need flood insurance. It is not in a flood zone. I understand you have to follow a ridiculous law that is unfair to the homeowner and provide a LOMA which is what we are doing and we procured insurance in the meantime. I have paid enough! All I ask is for Lakeview to not pull an additional policy that goes in effect 2/23/23 for me to pay as well. This is absolutely insane, and taking advantage of homeowners who cannot afford to willing throw 1000’s out the window for absolutely nothing because again we are not in a flood zone.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: Dec. 1, 2022

    First all I receive a letter from my mortgage holder that my loan was sold and now be serviced by Lakeview Loan Service in early Oct 22. I go to send in my payment to Lakeview for my November payment only to get a letter from them on 28 Oct with updated information regarding my account number. Who sends this type of information two days before it is due. So I update the information on 10 November and USAA sends in an electronic payment on the 14th of November. I just got a letter on 28 November saying that they still have not received a payment, so I start the endless calling process. I am told that I needed to email them my document. “They apparently don’t have a secure drop box or system for transfer of sensitive documents” and I would be emailed back a ticket number to which I would then need to call back and provide them the generated ticket number.

    So, I am tasked with being the middleman between two departments WITHIN YOUR COMPANY! I called back two days later to be told that I should have received a ticket number within 15 min of my email and to do it again. I asked to speak to an elevated operator regarding the situation. I explain that I have an electronic receipt for the funds being delivered to be told that Lakeview can only accept paper checks and that they are not set up to receive electronic payments from other financial institutions. It's 2022, and you cannot receive electronic payments. Are you kidding me? Please tell me that this representative is a complete idiot and does not know what she was talking about.

    3 people found this review helpful
    Verified Reviewer
    Original review: Nov. 21, 2022

    Between the terrible communication, the changing requirements and basic lack of understanding of those requirements, and then outright lies and deceit, this company shouldn't be in business. Starting with "We'll take care of everything" quickly changed to: "You need to provide...". After delaying long enough the rate lock was about to expire, I got the typical "we'll pay to have the rate lock extended as needed"... Then I see the cost of points has somehow went up from the initial contract?! Seems like I'm paying for it now?! Then in the closing documents, there's a nice little form to allow them to sell my personal information with the "YES" box prefilled... Yeah, NO!

    I should have seen the signs along the way, but I'm already over 4 months in, and thought I was done. But now nearly a week after "closing", I get a notice my mortgage payment is late and a fee will be assessed (after being told "don't make another payment, that's already factored into our totals"). Live and learn I guess...but don't do business with this company if you can at all help it!

    4 people found this review helpful
    Verified Reviewer
    Original review: Oct. 6, 2022

    I received a letter in the mail from this company which I never heard of. I called to find out who they were and was told that my information was involved in. Security incident on 27 Oct 2021 to December 7, 2021. I asked which company since you were third party and they informed me that it was a mortgage lender I closed that loan in 2019. They told me they monitor escrow and everything to collections. I asked why are they monitoring a closed account? I also asked why do they have my information from 2019 and she couldn’t answer any of that. She told me that someone would call me back, as I informed her that I don’t understand why my information was still being used or monitored and now my information was stolen and I was informed a year later. This is unacceptable and not right.

    5 people found this review helpful
    Verified Reviewer
    Original review: May 14, 2022

    This company, Lakeview loan servicing, made mistakes on report my credit to credit bureau and did a lousy job of reviewing the errors. The whole process of correcting my credit report took 5 months to complete. At the end, Lakeview agree to adjust my credit report, but refuse to admit that it had made mistakes. The escalating team also said they take responsibility of the mistakes and errors they have had. They are just Bad company and bad people. I wished they would suffer the consequences, once they come across people like themselves.

    14 people found this review helpful
    Verified Reviewer
    Original review: May 11, 2022

    Had to fill out unauthorized debit paper at bank for a payment they sent a week before scheduled, called them, they were no help at all, in fact they sent the payment again immediately, causing me to pay fines at my bank. I called them again and went thru issue with someone, got put on hold and then transferred to someone else and had to start over, even verifying who I was. This service is horrible, can't wait to be able to refinance elsewhere. Not first issue with them, I would give zero stars if I could.

    12 people found this review helpful
    Verified Reviewer
    Original review: April 16, 2022

    I did not choose Lakeview Loan Servicing. It was chosen for me by the mortgage company that my loan is with, No matter when I call, I get stuck in an endless robo-prompt loop and never actually speak to a customer service representative. When I email my concerns, they never respond. They obviously don't care about their customers unless, of course, you fail to pay your payment or they want more business and/or money from you. Then you receive non-stop calls regarding refinancing with them directly. As if I would even if someone paid me to. Then they get offended when you tell them to bugger off for the 40th time because you're not interested in the ** they are trying to get you to buy into. Do yourself a favor - if your lender uses this servicing company RUN AWAY. If you can, refinance with another.

    Lakeview Loan Servicing response
    Hi Tracey,

    We appreciate your feedback and do apologize in advance. Our Issue Resolutions team will reach out to you to assist with the respective servicing company handling your day-to-day servicing on behalf of Lakeview. In the meantime, please contact us at or call us at 855-880-2062 if you have any questions.

    10 people found this review helpful
    Verified Reviewer
    Original review: April 13, 2022

    My loan was incorrectly transferred and the contact information was wrong. As a result I was not notified of the change and my credit score was damaged due to late payments. The company literally doesn't give a care. They should be renamed Lakeview LoanDontCare.

    12 people found this review helpful
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    ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page. Specific sources for this article include:
    1. Federal Financial Institutions Examination Council, “HMDA Data Publication.” Accessed Sept. 23, 2022.
    2. National Mortgage Professional, “Lakeview Loan Servicing Faces Multiple Lawsuits Over Data Breach.” Accessed Sept. 20, 2022.

    Lakeview Loan Servicing Company Information

    Company Name:
    Lakeview Loan Servicing