Lakeview Loan Servicing Reviews

My recent experience with Lakeview, after being a client for years, was incredibly frustrating and costly. The process of selling my old home (financed through them) and purchasing a new one using their services was a major mistake. Dealing with Amanda **, Robert **, and Eddie ** was marked by broken promises and a complete lack of follow-through. I was constantly left to chase them for updates. The ultimate failure occurred on my closing day. Lakeview's unpreparedness regarding HOA documents, due to the absence of a single reviewer, led to a devastating last-minute postponement from Friday afternoon to the following week. This threw my entire move into chaos, costing me over $1500 in hotel fees and mover rescheduling.

I don't know if they have a real customer service department with humans working in it. Whether I call or chat it is always AI and I can't figure out how to get out of the endless loop, and the AI refuses to connect me to a person, and it can't answer my question. If it was easier to change mortgage companies, I certainly would.

My policy is that they should quit sending me refinance info. Why would I do business with a company that is so difficult to deal with? I hope people read this and make sure this is the last company you would ever deal with. My only hope is that they sell my loan to another company.

This mortgage company will manipulate the numbers and steal from you. This past month my homeowners ins went up some and my flood ins went down and when I calculated the difference I saw that I needed to pay them $380 to stay squared up and keep my mortgage payment the same. When I called them to pay the $380 they demanded $454 because they wanted more in escrow. I paid that amount and then a week later I received notice that my mortgage payment still went up $32 more! These people are crooks! If the mortgage rates weren't so high I'd refi with another company but they have me by the short ones. This just isn't right and they should be held accountable for this criminal behavior.

Won't allow and refused to take payments to be made even after full verification w/o answering if your phone is in your name. Will not allow partial payments in excess of monthly amount or partial payment totaling full payment on or before due date. Rude and uneducated staff. Caused me late fees because I have multiple income to separate accounts of mine. Called and told the rep I was calling on due date to make full payment with 2 separate checking accounts. She processed the first and got to the 2nd and stated she couldn't because only one payment could be made a day so I had to wait 2 days for it process and call back to finish payment causing me a late fee. The fee was eventually waived after multiple calls because it was clearly their negligence but when I later need it waived for hardship they refused referencing the one they waived that was their fault. I originally closed with another mortgage company and unbeknownst to me it was later obtained by Lakeview unfortunately.

Lakeview recently bought my Mortgage from another bank. The other bank had been perfect for years, automatically taking my mortgage out of my account every month. When Lakeview took over my loan they raised the payment by 6%. I tried calling them but their customer service is computer only - no live human. I tried chat and the chat person is in India and has no idea how mortgages work. How does this company stay in business?

I have consistent issues with logging into the Lakeview online portal. I continually receive a 403 forbidden error message. I tried changing the web browser from Chrome to Edge, nothing works. A few months ago, I called the customer service number and received very poor assistance. The CS rep just kept saying there is nothing wrong with the website. She had no empathy or kindness towards assisting me. I felt like she did not believe the information I was sharing with her. She did not offer to submit an IT ticket or any steps to help me gain access to my online account. I had to request multiple times that an IT ticket be submitted and the woman finally agreed. She said someone would follow up with me, however, I received no communication at all. A few weeks after that, I could log in. However, the problem is back. I am VERY frustrated and disappointed with this Lakeview company. When I was using the Mr Cooper website, I never had an issue logging into my account. Not to mention, the Mr Cooper dashboard was WAY BETTER than the Lakeview site.

This is the worst company I have ever dealt with. When it comes to disaster relief they tell you that you have options on how to repay the funds during the forbearance period. However, they do not give you options at the end of the period. They say the only option at that point is to refi your loan and jack your percentage right up 3 to 4 percent. Crooks!!!! Stay away!!!! Especially Veterans.

Lakeview Loan Servicing was my incumbent loan servicer after my original mortgage was sold from Rocket Mortgage. I just completed a refi with them & definitely won't be doing business with them again. I struggle to see any value they added to the process to begin with, they surprised us with out-of-pocket expenses after being promised there would be none, and they neglected to tell us to make updates to our autopay that, in my opinion, should have been automatically adjusted. We're currently waiting for a refund and they're saying it can only be processed after 3-5 business days, and then they'll send the payment via USPS. They're making a disgusting amount of money for so little effort, ask their customers to take on all the risks, and demand that we pay with wires & ACH but refund via USPS. Stay away — I see no evidence that they value their customer experience.

I was giving this company when refinancing my house for taking cash out, and my headache started, paying double my insurance coverage and not being told the reason, they told me, that I was behind, but when I pay they continue to charge me double on my insurance premium, making a hardship being a disable veteran, I can't wait for the interest to come down so I can move my account to another Company.