Lakeview Loan Servicing

Lakeview purchased my mortgage 4 months ago and its been an absolute nightmare to deal with them since. Every month I have checked on the Autopay settings, which shows as "on." And every month they fail to take the autopayment out and the payment has been late. And every month I've called in saying "what do I have to do to avoid this, I'm trying desperately to pay you on time." And every month a customer service rep has responded with "make a one-time payment now, since your loan is new autopay doesn't kick in right away but it should next month" and then sure enough I go back and check and says autopay is set up. I've now been through this 4 times and we're past the 60 day window where they're not allowed to charge late fees and notify credit reporting agencies. Sure enough, this was the first ding to the credit report.

Poor customer service. Rude employees that hang up on you. Make a payment and they take a week to process then wanna ask you why it is so many days late. Well it would be 5 days less late if you would process a payment when it's paid not schedule it their own for a day the following week.

Reaching out regarding our property at 2300 NW 23rd Ave. Cape Coral, FL. We were contacted through mail to procure flood Insurance from Lakeview. We were out of town due to the Hurricane that impacted our home. Once we were home and received the letter we were 30 days out from the time we needed flood insurance. We procured flood insurance as fast as we possibly could and found that it takes 30 days to kick in since it’s a flood policy. This is standard for any flood policy. It is impossible for us to get coverage before the 45 days.

First all I receive a letter from my mortgage holder that my loan was sold and now be serviced by Lakeview Loan Service in early Oct 22. I go to send in my payment to Lakeview for my November payment only to get a letter from them on 28 Oct with updated information regarding my account number. Who sends this type of information two days before it is due. So I update the information on 10 November and USAA sends in an electronic payment on the 14th of November. I just got a letter on 28 November saying that they still have not received a payment, so I start the endless calling process. I am told that I needed to email them my document. “They apparently don’t have a secure drop box or system for transfer of sensitive documents” and I would be emailed back a ticket number to which I would then need to call back and provide them the generated ticket number.

Between the terrible communication, the changing requirements and basic lack of understanding of those requirements, and then outright lies and deceit, this company shouldn't be in business. Starting with "We'll take care of everything" quickly changed to: "You need to provide...". After delaying long enough the rate lock was about to expire, I got the typical "we'll pay to have the rate lock extended as needed"... Then I see the cost of points has somehow went up from the initial contract?! Seems like I'm paying for it now?! Then in the closing documents, there's a nice little form to allow them to sell my personal information with the "YES" box prefilled... Yeah, NO!

I received a letter in the mail from this company which I never heard of. I called to find out who they were and was told that my information was involved in. Security incident on 27 Oct 2021 to December 7, 2021. I asked which company since you were third party and they informed me that it was a mortgage lender I closed that loan in 2019. They told me they monitor escrow and everything to collections. I asked why are they monitoring a closed account? I also asked why do they have my information from 2019 and she couldn’t answer any of that. She told me that someone would call me back, as I informed her that I don’t understand why my information was still being used or monitored and now my information was stolen and I was informed a year later. This is unacceptable and not right.

This company, Lakeview loan servicing, made mistakes on report my credit to credit bureau and did a lousy job of reviewing the errors. The whole process of correcting my credit report took 5 months to complete. At the end, Lakeview agree to adjust my credit report, but refuse to admit that it had made mistakes. The escalating team also said they take responsibility of the mistakes and errors they have had. They are just Bad company and bad people. I wished they would suffer the consequences, once they come across people like themselves.

Had to fill out unauthorized debit paper at bank for a payment they sent a week before scheduled, called them, they were no help at all, in fact they sent the payment again immediately, causing me to pay fines at my bank. I called them again and went thru issue with someone, got put on hold and then transferred to someone else and had to start over, even verifying who I was. This service is horrible, can't wait to be able to refinance elsewhere. Not first issue with them, I would give zero stars if I could.

I did not choose Lakeview Loan Servicing. It was chosen for me by the mortgage company that my loan is with, No matter when I call, I get stuck in an endless robo-prompt loop and never actually speak to a customer service representative. When I email my concerns, they never respond. They obviously don't care about their customers unless, of course, you fail to pay your payment or they want more business and/or money from you. Then you receive non-stop calls regarding refinancing with them directly. As if I would even if someone paid me to. Then they get offended when you tell them to bugger off for the 40th time because you're not interested in the ** they are trying to get you to buy into. Do yourself a favor - if your lender uses this servicing company RUN AWAY. If you can, refinance with another.

My loan was incorrectly transferred and the contact information was wrong. As a result I was not notified of the change and my credit score was damaged due to late payments. The company literally doesn't give a care. They should be renamed Lakeview LoanDontCare.