Lakeview Loan Servicing Reviews

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Edited by: Jana Lynch

About Lakeview Loan Servicing

Lakeview Loan Servicing (NMLS #391521) is one of the largest mortgage loan servicers in the U.S., collecting payments, managing escrow and providing other customer service. It also helps customers take out purchase loans, refinance loans and reverse mortgages. Lakeview is based in Coral Gables, Florida, and is licensed in all states except New York.

Pros
  • Available in 49 states
  • Helpful online tools
  • Complimentary mortgage review
Cons
  • Limited information on website
  • Unavailable in New York

Rates

Lakeview Loan Servicing mostly services loans, but it does also fund home purchase loans, refinance loans and reverse mortgages. Rates for its mortgage products are not published on its website; you’ll need to contact the company or complete an application to find out what kind of rate you might receive.

Data provided under the Home Mortgage Disclosure Act indicates that in 2021, Lakeview’s average home purchase rate was equal to the national average; in the previous two years, the average rate was slightly higher than the national average.

Lakeview Loan Servicing average home purchase rate vs. national average

Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

Application process

If Lakeview Loan Servicing is your mortgage servicer, you’ll need to create an account to access your loan information. To do that, you’ll provide your name, email address and Social Security number and then pick a user ID and password.

If you’re interested in getting a mortgage directly from Lakeview, you’ll need to contact the company directly or create a new user account to complete your application. There is an online chatbot available to answer questions, but its capabilities are limited, and you may be better off contacting the company instead.

Lakeview Loan Servicing application features

Loan types

Lakeview Loan Servicing offers purchase mortgages, refinancing and reverse mortgages. To find out what types of mortgages you qualify for, you need to speak with a company representative.

From 2019 to 2021, Lakeview Loan Servicing received 7,601 home purchase applications. Of those, Lakeview closed on 4,735 loans. It denied 1,252 applications (16%).

Loan applications for home purchases only by year

Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

Refinancing

If you’re looking to refinance your mortgage — whether to take advantage of lower interest rates, change the terms of your existing mortgage or get a lump sum of cash from the equity in your home through a cash-out refinance — you can do that through Lakeview Loan Servicing. You need to call the company to get refinance offers.

From 2019 to 2021, the majority of the loans issued by Lakeview were refinance loans. Home purchase loans made up only a small percentage. In 2021, when rates were at record lows, over 90% of Lakeview’s loans were rate-and-term refinance loans. Just 1.7% of its loans were home purchase loans.

Home purchase vs. refinance loans by year

Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

HELOC and home equity loans

If you’re looking to use the equity in your home to pay for a large expense or project, you might consider either a home equity line of credit (HELOC) or a home equity loan. Both let you tap into the equity in your home; a HELOC is a revolving line of credit with a draw and repayment period, while a home equity loan gives you funds in a lump sum, and you begin making payments back to the lender immediately.

Lakeview Loan Servicing only offers home equity loans. Like its other loan products, the terms for the home equity loans are not available online, and you’ll need to contact the company directly to obtain more information.

It is important to note that a home equity loan is a secured loan that uses your existing home as collateral. If you default on the payment, you could lose your house.

Requirements

Lakeview Loan Servicing does not disclose any of its mortgage borrowing requirements online. It does provide a calculator to determine how much house you can afford. As with rates and terms, you’ll need to contact the company directly to find out requirements for different types of loans.

Industry norms suggest that for a conventional mortgage, you’ll need at least a 620 credit score and a 3% down payment. These requirements tend to be a bit less strict for government-backed loans.

National mortgage requirements by type

For more information on other loans, see our guide on jumbo loans.

Cost and fees

Although Lakeview does not disclose any of its costs or fees on its website, you can expect to pay certain closing costs with your loan. Closing costs can include an appraisal fee, credit report fee, discount points, escrow funds and other charges. These costs generally add up to 2% to 5% of the loan amount. After you apply and shortly before you close, Lakeview is required by law to provide documents detailing the costs and fees of your loan.

FAQ

What is Lakeview Loan Servicing?

Lakeview Loan Servicing is a mortgage servicer that also funds home purchase loans, refinance loans and reverse mortgages. It is based in Coral Gables, Florida.

Is Lakeview Loan Servicing legit?

Lakeview Loan Servicing is a legitimate company that is one of the largest loan servicers in the U.S. According to the company, it assists over 1.4 million customers per year with their loans. 

In 2021, it was subject to a large data breach that reportedly affected 2.5 million customers; multiple lawsuits followed. As of the writing of this profile, the lawsuits are still pending.

Where is Lakeview Loan Servicing available?

At the time of publishing, Lakeview Loan Servicing is licensed in 49 U.S. states and Washington D.C. (It is not available in NY.) Although it operates mainly online, it does have branches in five states, including Florida, Nevada, North Carolina, Ohio and Pennsylvania.

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Lakeview Loan Servicing Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceLoan ProcessTransparency

    Reviewed March 28, 2025

    My recent experience with Lakeview, after being a client for years, was incredibly frustrating and costly. The process of selling my old home (financed through them) and purchasing a new one using their services was a major mistake. Dealing with Amanda **, Robert **, and Eddie ** was marked by broken promises and a complete lack of follow-through. I was constantly left to chase them for updates. The ultimate failure occurred on my closing day. Lakeview's unpreparedness regarding HOA documents, due to the absence of a single reviewer, led to a devastating last-minute postponement from Friday afternoon to the following week. This threw my entire move into chaos, costing me over $1500 in hotel fees and mover rescheduling.

    To add insult to injury, Lakeview only offered to cover half of these expenses. My attempts to escalate this and speak to a manager have been stonewalled by Robert **, who repeatedly gives vague updates without providing any real resolution or contact information for someone who can help. The level of incompetence and disregard for customer service I experienced with Lakeview is appalling. I strongly urge others to avoid doing business with them to prevent similar stress and financial hardship.

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    Customer Service

    Reviewed March 10, 2025

    I don't know if they have a real customer service department with humans working in it. Whether I call or chat it is always AI and I can't figure out how to get out of the endless loop, and the AI refuses to connect me to a person, and it can't answer my question. If it was easier to change mortgage companies, I certainly would.

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      Reviewed March 5, 2025

      This company is definitely the worst mortgage company I've ever dealt with. Recently my mortgage went down in cost and I requested a refund as outlined by the last person I spoke with. Now I'm being told to get my refund I have to show my bank statement to "prove" that the mortgage amount was with-drawn. Even though they've already cashed the check I am required to show my bank statement. When I inquired about this nonsense, they said, "It's company policy."

      My policy is that they should quit sending me refinance info. Why would I do business with a company that is so difficult to deal with? I hope people read this and make sure this is the last company you would ever deal with. My only hope is that they sell my loan to another company.

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      Customer ServiceStaffRates

      Reviewed Jan. 14, 2025

      This mortgage company will manipulate the numbers and steal from you. This past month my homeowners ins went up some and my flood ins went down and when I calculated the difference I saw that I needed to pay them $380 to stay squared up and keep my mortgage payment the same. When I called them to pay the $380 they demanded $454 because they wanted more in escrow. I paid that amount and then a week later I received notice that my mortgage payment still went up $32 more! These people are crooks! If the mortgage rates weren't so high I'd refi with another company but they have me by the short ones. This just isn't right and they should be held accountable for this criminal behavior.

      With interest rates so high all of us are at their mercy and they have no mercy and take full advantage of the situation. If you are about to buy do not use this mortgage company or you will live to regret it. I know I have. I had a decent mortgage company when I first bought this place but a year later they sold my mortgage to this company. It's been hell ever since. Come the beginning of next year I intend to contact my insurance company and the tax office and pay them before this company can and then I can demand that they give me back all the extra escrow money they took from me all year! The 1.7 star rating for this bunch of crooks is not accurate. It should be much lower. Like "0"! That be a proper score.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Dec. 18, 2024

      Won't allow and refused to take payments to be made even after full verification w/o answering if your phone is in your name. Will not allow partial payments in excess of monthly amount or partial payment totaling full payment on or before due date. Rude and uneducated staff. Caused me late fees because I have multiple income to separate accounts of mine. Called and told the rep I was calling on due date to make full payment with 2 separate checking accounts. She processed the first and got to the 2nd and stated she couldn't because only one payment could be made a day so I had to wait 2 days for it process and call back to finish payment causing me a late fee. The fee was eventually waived after multiple calls because it was clearly their negligence but when I later need it waived for hardship they refused referencing the one they waived that was their fault. I originally closed with another mortgage company and unbeknownst to me it was later obtained by Lakeview unfortunately.

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      Customer ServiceStaff

      Reviewed Dec. 12, 2024

      Lakeview recently bought my Mortgage from another bank. The other bank had been perfect for years, automatically taking my mortgage out of my account every month. When Lakeview took over my loan they raised the payment by 6%. I tried calling them but their customer service is computer only - no live human. I tried chat and the chat person is in India and has no idea how mortgages work. How does this company stay in business?

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      Customer ServiceStaffTransparency

      Reviewed Dec. 1, 2024

      I have consistent issues with logging into the Lakeview online portal. I continually receive a 403 forbidden error message. I tried changing the web browser from Chrome to Edge, nothing works. A few months ago, I called the customer service number and received very poor assistance. The CS rep just kept saying there is nothing wrong with the website. She had no empathy or kindness towards assisting me. I felt like she did not believe the information I was sharing with her. She did not offer to submit an IT ticket or any steps to help me gain access to my online account. I had to request multiple times that an IT ticket be submitted and the woman finally agreed. She said someone would follow up with me, however, I received no communication at all. A few weeks after that, I could log in. However, the problem is back. I am VERY frustrated and disappointed with this Lakeview company. When I was using the Mr Cooper website, I never had an issue logging into my account. Not to mention, the Mr Cooper dashboard was WAY BETTER than the Lakeview site.

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      Reviewed Nov. 13, 2024

      This is the worst company I have ever dealt with. When it comes to disaster relief they tell you that you have options on how to repay the funds during the forbearance period. However, they do not give you options at the end of the period. They say the only option at that point is to refi your loan and jack your percentage right up 3 to 4 percent. Crooks!!!! Stay away!!!! Especially Veterans.

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      Customer ServiceLoan Process

      Reviewed Nov. 13, 2024

      Lakeview Loan Servicing was my incumbent loan servicer after my original mortgage was sold from Rocket Mortgage. I just completed a refi with them & definitely won't be doing business with them again. I struggle to see any value they added to the process to begin with, they surprised us with out-of-pocket expenses after being promised there would be none, and they neglected to tell us to make updates to our autopay that, in my opinion, should have been automatically adjusted. We're currently waiting for a refund and they're saying it can only be processed after 3-5 business days, and then they'll send the payment via USPS. They're making a disgusting amount of money for so little effort, ask their customers to take on all the risks, and demand that we pay with wires & ACH but refund via USPS. Stay away — I see no evidence that they value their customer experience.

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      Reviewed Nov. 9, 2024

      I was giving this company when refinancing my house for taking cash out, and my headache started, paying double my insurance coverage and not being told the reason, they told me, that I was behind, but when I pay they continue to charge me double on my insurance premium, making a hardship being a disable veteran, I can't wait for the interest to come down so I can move my account to another Company.

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      Sources
      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page . Specific sources for this article include:
      1. Federal Financial Institutions Examination Council, “ HMDA Data Publication .” Accessed Sept. 23, 2022.
      2. National Mortgage Professional, “ Lakeview Loan Servicing Faces Multiple Lawsuits Over Data Breach .” Accessed Sept. 20, 2022.

      Lakeview Loan Servicing Company Information

      Company Name:
      Lakeview Loan Servicing
      Website:
      lakeview.com