Lakeview Loan Servicing Reviews
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About Lakeview Loan Servicing
Lakeview Loan Servicing (NMLS #391521) is one of the largest mortgage loan servicers in the U.S., collecting payments, managing escrow and providing other customer service. It also helps customers take out purchase loans, refinance loans and reverse mortgages. Lakeview is based in Coral Gables, Florida, and is licensed in all states except New York.
- Available in 49 states
- Helpful online tools
- Complimentary mortgage review
- Limited information on website
- Unavailable in New York
Rates
Lakeview Loan Servicing mostly services loans, but it does also fund home purchase loans, refinance loans and reverse mortgages. Rates for its mortgage products are not published on its website; you’ll need to contact the company or complete an application to find out what kind of rate you might receive.
Data provided under the Home Mortgage Disclosure Act indicates that in 2021, Lakeview’s average home purchase rate was equal to the national average; in the previous two years, the average rate was slightly higher than the national average.
Lakeview Loan Servicing average home purchase rate vs. national average
| Year | Difference from national average |
|---|---|
| 2021 | 0.00% |
| 2020 | +0.19% |
| 2019 | +0.15% |
Application process
If Lakeview Loan Servicing is your mortgage servicer, you’ll need to create an account to access your loan information. To do that, you’ll provide your name, email address and Social Security number and then pick a user ID and password.
If you’re interested in getting a mortgage directly from Lakeview, you’ll need to contact the company directly or create a new user account to complete your application. There is an online chatbot available to answer questions, but its capabilities are limited, and you may be better off contacting the company instead.
Lakeview Loan Servicing application features
| Features | Availability |
|---|---|
| Online application | |
| Mobile document upload | |
| Physical branches | Five states |
| Publishes minimum rate on website | X |
| Rate lock | Not disclosed |
| Pre-qualification (no hard credit pull) | |
| Certified approval letter | Not disclosed |
Loan types
Lakeview Loan Servicing offers purchase mortgages, refinancing and reverse mortgages. To find out what types of mortgages you qualify for, you need to speak with a company representative.
From 2019 to 2021, Lakeview Loan Servicing received 7,601 home purchase applications. Of those, Lakeview closed on 4,735 loans. It denied 1,252 applications (16%).
Loan applications for home purchases only by year
| 2021 | 2020 | 2019 | |
|---|---|---|---|
| Home purchase applications | 2,051 | 2,953 | 2,597 |
| Home purchase loans closed | 1,135 | 1,927 | 1,673 |
| Home purchase applications denied | 403 | 325 | 524 |
| Home purchase preapprovals denied | 0 | 1 | 0 |
Refinancing
If you’re looking to refinance your mortgage — whether to take advantage of lower interest rates, change the terms of your existing mortgage or get a lump sum of cash from the equity in your home through a cash-out refinance — you can do that through Lakeview Loan Servicing. You need to call the company to get refinance offers.
From 2019 to 2021, the majority of the loans issued by Lakeview were refinance loans. Home purchase loans made up only a small percentage. In 2021, when rates were at record lows, over 90% of Lakeview’s loans were rate-and-term refinance loans. Just 1.7% of its loans were home purchase loans.
Home purchase vs. refinance loans by year
| 2021 | 2020 | 2019 | |
|---|---|---|---|
| Home purchase loans | 1.70% | 3.83% | 9.53% |
| Refinance loans | 90.92% | 92.82% | 73.43% |
| Cash-out refinance | 7.38% | 3.35% | 17.04% |
HELOC and home equity loans
If you’re looking to use the equity in your home to pay for a large expense or project, you might consider either a home equity line of credit (HELOC) or a home equity loan. Both let you tap into the equity in your home; a HELOC is a revolving line of credit with a draw and repayment period, while a home equity loan gives you funds in a lump sum, and you begin making payments back to the lender immediately.
Lakeview Loan Servicing only offers home equity loans. Like its other loan products, the terms for the home equity loans are not available online, and you’ll need to contact the company directly to obtain more information.
It is important to note that a home equity loan is a secured loan that uses your existing home as collateral. If you default on the payment, you could lose your house.
Requirements
Lakeview Loan Servicing does not disclose any of its mortgage borrowing requirements online. It does provide a calculator to determine how much house you can afford. As with rates and terms, you’ll need to contact the company directly to find out requirements for different types of loans.
Industry norms suggest that for a conventional mortgage, you’ll need at least a 620 credit score and a 3% down payment. These requirements tend to be a bit less strict for government-backed loans.
National mortgage requirements by type
| Min. credit score | Min. down payment | Compare with other lenders | |
|---|---|---|---|
| Conventional | Typically 620 | Typically 3% | Mortgage lenders |
| FHA | 500 | 3.5% with 580 credit score | FHA lenders |
| VA | Set by lender (often 580) | 0% | VA lenders |
| USDA | Set by lender (often 640) | 0% | USDA lenders |
For more information on other loans, see our guide on jumbo loans.
Cost and fees
Although Lakeview does not disclose any of its costs or fees on its website, you can expect to pay certain closing costs with your loan. Closing costs can include an appraisal fee, credit report fee, discount points, escrow funds and other charges. These costs generally add up to 2% to 5% of the loan amount. After you apply and shortly before you close, Lakeview is required by law to provide documents detailing the costs and fees of your loan.
FAQ
What is Lakeview Loan Servicing?
Lakeview Loan Servicing is a mortgage servicer that also funds home purchase loans, refinance loans and reverse mortgages. It is based in Coral Gables, Florida.
Is Lakeview Loan Servicing legit?
Lakeview Loan Servicing is a legitimate company that is one of the largest loan servicers in the U.S. According to the company, it assists over 1.4 million customers per year with their loans.
In 2021, it was subject to a large data breach that reportedly affected 2.5 million customers; multiple lawsuits followed. As of the writing of this profile, the lawsuits are still pending.
Where is Lakeview Loan Servicing available?
At the time of publishing, Lakeview Loan Servicing is licensed in 49 U.S. states and Washington D.C. (It is not available in NY.) Although it operates mainly online, it does have branches in five states, including Florida, Nevada, North Carolina, Ohio and Pennsylvania.
Lakeview Loan Servicing Reviews
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- 4,821,879 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 16, 2026
I applied for forbearance when I lost my job. I got a letter stating that forbearance is approved and I can miss the November, December and January payments with no penalties or anything. Suddenly I got a call from a debt collector around Mid December Because I missed 2 mortgage payments and they wanted me to pay all of it at once Including January since it was approaching soon.
Well, this debt collector said that I was indeed approved for the forbearance but that I still needed to make my monthly payments in order to avoid late fees, and foreclosure. How in the world is does that makes sense. They put me in a very very bad financial situation and all they have to say for it is "sorry for the misunderstanding" , "we understating your situation but you still have to pay". Seriously. this company is a Joke and such a rip off. I'm just writing this so that other people that might go thru difficult times may find other assistance other than this company that will totally screw you over.
Reviewed Jan. 13, 2026
I initiated a HELOC on 11/3 with Loan Officer Kimberly **. After receiving initial approval, communication completely stopped. I waited patiently, sent three follow-up emails, and made phone calls with no response whatsoever. Concerned, I contacted Lakeview directly and requested a new loan officer. I explained the situation and was transferred to Karlous **, who was apologetic and assured me my file would not “fall through the cracks again.”
The process briefly improved, but then I began receiving concerning automated emails with no explanation. I reached out to Karlous and again received no response for several days. I was later told he was sick and had to take personal time—which is understandable—but there was no coverage, no handoff, and no communication from anyone else.
This highlights a major issue: Lakeview Mortgage Company has no checks and balances. When a loan officer is unavailable, there appears to be no system in place to ensure continuity or customer support. After several more days, the issue was eventually resolved and we proceeded—only for Karlous to then go on vacation, once again leaving no communication or backup support. Overall, this was a miserable and frustrating process marked by repeated lapses in communication, lack of accountability, and poor internal coordination. I would strongly recommend choosing another lender if you value responsiveness, professionalism, and a smooth lending experience.
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Reviewed Jan. 9, 2026
After receiving an increase in the 2026 year to my escrow, with no increase in my mortgage or taxes, in fact my taxes went down, I of course decided to look into this. Contacted a service rep via phone after the chat live was worthless, the customer rep stated the same thing as I did, this doesn't look right with no increases with your mortgage or with the decrease in taxes, give me a moment to look into this further of the $5197.43 shortfall. She put me on hold for 30 minutes and then I was disconnected.
I must mention that my original loan was bought out by this company and would have never purchased a mortgage from them. I will continue to follow up, and the documentation sent to me for the increase was "Shortage Spread" with no breakdown of what was actually causing the increase. If I don't get further clarification I will be filing a complaint of fraud against Lakeview - Mr. Cooper. Do not do business with this company.
Reviewed Jan. 9, 2026
Lakeview deserves 0 stars, it is literally worst company! The customer service is terrible. Loan officers are terrible. No one knows what they're talking about. No one returns phone calls, worst experience ever taking my loan from there.
Reviewed Dec. 17, 2025
DO NOT WORK WITH THIS AGENT - Eric ** (at Lakeview Household Insurance Solutions LLC). Eric ** is a fraud. Some representatives are fakes and pretend to be knowledgeable, but fail to achieve help to the customers. I reached out to Lakeview - Eric answered - to reduce my inflated mortgage insurance. Eric took all of my personal information, pictures of my home and policy declaration. He alarmed me by informing me that the insurance agent had written the policy to their advantage and that I could work with Lakeview directly. He fast-talked some possible changes, pretended to be able to help including setting up an appointment.
I reached out to him monthly because I...had a feeling he was blowing smoke. Each time I contacted he seemed increasingly slippery...not concrete about the process and details of completing my reductions and the AOR process. He then said I would need to work with someone else...maybe warning me that he would be MIA? Sure enough he was MIA on the week of my appointment, never called, never cancelled...just MIA. He is very unprofessional and should be fired.
A nice representative - (Shameka ** ask for her if you want help) was honest with me and informed that Eric failed to inform me that they cannot directly help me lower my insurance costs, and that I had been mislead. I am thankful for her honesty. After I forwarded emails between he and I to her, she kept apologizing for him. I have provided his contact information below for all those who want to avoid this inconvenience.
Eric ** IILicensed Insurance Agent, CA LIC XXXXXXX
Lakeview Household Insurance Solutions LLC, CA LIC **
Direct: **
Fax: **
**
Reviewed Dec. 12, 2025
WORST EXPERIENCE! My loan was sold to Lakeview also and I am literally going to try my best to either sell my place or find someone to purchase my mortgage. I pay my loan in two payments, they refuse to take partials so they put it in an account to hold until they get the 2nd payment. Apply my damn payment to my balance. I have financed two other houses with Wells Fargo and one other and never had to deal with this. OVER IT AND THE BAD ATTITUDES as if I signed up for this!
Reviewed Nov. 29, 2025
Worst company I’ve had the displeasure of having to deal with. I have never wanted to sell my house until this company assumed my mortgage. Absolutely unprofessional liars and fraudsters who unilaterally increased my mortgage payment by $300 per month and basically told me they weren’t gonna look into why that occurred. I am absolutely dumbfounded that this company is allowed to defraud its customers in this way.
Reviewed Nov. 11, 2025
0 stars would be more accurate. Last Christmas 2024, my husband stole all my money and drained my bank account. He also threatened that I would die and so would my two kids. He ended up getting civilly committed to the mental ward by the county. My house payment bounced in December because he drained my bank account and HE also bought thousands of dollars of Amazon purchases. I had just got home from being a medical traveler. I had no job at the time and it was hard getting a job during that time. Lakeview LoanCare didn’t care. They just wanted their payment. I ended up getting an order for protection from the court for myself and my minor child from him.
I then filed for divorce from my husband. I was one month behind on my mortgage payment because of having the payment bounce and difference of when I started a new job. I called to ask for help, they said you’d have to get your husband’s permission to get help. Ummm, HE WAS the reason I was in that whole mess. I was absolutely never talking to that abusive, mentally unstable loser ever again. So again, I was asking for help, and I can’t get help because I need to involve my abusive husband. (Whom never ever made a house payment.)
So then I started the process of selling my house because WE are getting a divorce. Lakeview puts a yellow notice on my door saying that if I don’t call them that they will rekey my house in 3 days. Again, I’m selling my house so thanks for putting this stupid notice on my door for others to see. All for being a one-month payment behind. I have never heard of a company doing this to anyone else! My real estate agent also said she has never heard of this before ever.
Thank you for making a super stressful time in my life even more stressful! So then I feel threatened by Lakeview LoanCare and I make two payments to get caught up so that they will stop threatening me about rekeying my house. They kept charging me a $30 fee for their dumb inspections to see if I still lived in the house I was selling. I called them and they said, "Do you still live there?" Yep. I do. I’m trying to sell my house and you can see that by the big FOR SALE sign in my yard. I was so happy to finally sell that house and have my loan closed. Lakeview took forever to close everything and then they finally send my escrow check refund. Biggest kicker! They send the escrow refund check with my ex-husband’s and my name on the check. Biggest pain in my ass ever!!!
We are NOT married anymore, so how am I supposed to cash the check? I called and they don’t care. Well, guess what? I had my divorce lawyers cash it. So I did get my money back that Lakeview hoped I couldn’t get back. I hate this company with a passion. I’m so glad I don’t have a loan with them any longer. Biggest rip-off company ever. I DO NOT recommend this company to anyone! I hope they go out of business!
Reviewed Nov. 4, 2025
I spoke to Jeff customer service representative, this was my second time talking to him. He is so rude and has too much attitude. Idk why he works there. Nothing wrong with being nice to people. So rude!!!!!
Reviewed Sept. 26, 2025
Stay clear from this company. They drag their feet and screw you over. They play games with you and do not do what they are suppose to do. They played games with us on a home They foreclosed on. Dragging their feet.
Sources
- Federal Financial Institutions Examination Council, “ HMDA Data Publication .” Accessed Sept. 23, 2022.
- National Mortgage Professional, “ Lakeview Loan Servicing Faces Multiple Lawsuits Over Data Breach .” Accessed Sept. 20, 2022.
Lakeview Loan Servicing Company Information
- Company Name:
- Lakeview Loan Servicing
- Website:
- lakeview.com