Lakeview Loan Servicing Reviews

I'm a settlement agent and simply trying to pay off a mortgage. They do not put the account number on their payoff and ask you to call. So I did and spent an hour on hold before they disconnected the call.

My wife and I started a recast of our loan on March 24, 2026. This company approved our recast and immediately cashed our $400k check only to drag their feet until May 20th 2026 when I called then and demanded the approval letter to be expedited. I was told multiple times on previous calls the letter was in the mail which was a complete lie! An emailed letter was sent to me on 5/22, two days after my demand to finish this recast. I printed the final recast agreement, signed it and called Mr. Cooper/Lakeview loan for installation to mail it back ASAP. At this time I was informed they rejected our recast. What a nightmare.

Extremely rude customer service staff. We switched banks and I received notice that a payment attempt failed from my auto payment. I contacted customer service and they said nothing they can do about it and they won't waive a fee even though I'd never been late before. They told me go ahead and make a payment to avoid the late fee. I did through the website. Rep failed to mention that when one fails, it automatically tries 2 more times so it of course failed those times as well since the payment I made on the site pulled out already.

Very bad experience with customer support and escrow services. One day they will approve request and next week they denied the same. Very frustrating and disappointing. I wish no one should loan from such company.

They only get a 1 because I had to give a rating. Had to file multiple complaints against them through the CFPD. My mortgage was sold to them and they have miscalculated my escrow. They paid my insurance company upfront, and after that I switched to a cheaper insurance provider. They then paid the new company and left me with an escrow shortage, which I completely understood. After my insurance company refunded me, I added $2,000 to my escrow on December 8th 2025 along with my mortgage payment of $1,998. Since then my mortgage has jumped from $1,998 to $2,712.71, with $1,328.60 going into escrow.

Horrible customer service! I pay my mortgage on time, have never asked for any help until today. Have been on hold 47 minutes and counting. Also trying to reach them through chat, also on hold. I understand staffing shortages, but for a large company, this is unacceptable.

We've had our mortgage with this company for some time now, I've seen all the bad reviews but never had an issue until today. They took out our mortgage payment multiple times over the course of about a week. Now we can't pay any bills or buy food because of their stupid "system". They told us there is nothing they can do about it. They literally just stole 6700 dollars from us and told us to deal with it. Disgusting, predatory, and unethical. I see why they have terrible reviews.

Have been with these guys less than a year, had a tax bill come in about $4k high. I needed to talk to someone to see the proper procedure to get my escrow and payment fixed. The first person I talked to Samantha literally sounded like she was high. The second lady Sarah was polite but not able to help because she was having technical difficulties. I spent 2 hours on the phone without resolution. Asked to be transferred to a supervisor, I waited 20 mins on hold only for the phone system to hang up on me. Save yourself the hassle, DO NOT USE LAKEVIEW. It's the same old same old, pay us $400k in interest over 30 years, but don't ask any questions, and for the love of all things holy do not expect us to do our job. WHAT A JOKE!

Like everyone else...not good phone customer service :( I guess I need to write more. I found out my mortgage payment increased by $200 a month, so I decided to call and find out; I sit on hold for someone to pick up.

Please do not use, I am a patient person and it was by far the worst experience I have ever had refinancing my loan and guess what it still has not closed. Please save yourself anxiety and USE SOMEONE ELSE. I would give it less than a 1 star.

After securing our initial mortgage from Churchill Mortgage November, 2023, the loan was sold to Lakeview Mortgage a month later. From a purely payment-processing viewpoint, we've experienced no problems. We have received an escrow readjustment each year, but this is not anything we've not experienced with other mortgage holders. One year's adjustment increased our monthly payment, the next year resulted in a decrease. We pay a considerable amount each month to apply to principle-only and have not had any issues with that. This is one area that I appreciate with Lakeview; there is an itemized history of payments and transactions available at any time the website is up.

The worse people in here have no clue what are they are doing, if you have a issue with your escrow account get ready for a nonsense ride. My 5 year old daughter can do the numbers better than them.

FOR MONTHS I've just been trying to make payment on my account. Lakeview/LoanCare makes this near impossible: Their website https://lakeviewloanservicing.myloancare.com/web/home is not working. I've reset my password, waiting hours for a verification code. Forget I'm waiting for a code get a code at 4am that WAS good for an hour.... SO I have to call and wait in queue to make a payment. Then the Verifications they ask for is like: "What's your mother in-law's eye color." "Bro she's dead.... How do you know her eye color." I nearly never have the verification they want: "What's the interest rate on the loan?" "Bro I'm trying to pay on 'Account number' can I do that?" Could they make it more difficult? Maybe they could block my number so I can't call in either?? That makes more sense right now. instead of resolving the issue they want to delete my account??

LoanCare/Lakeview created serious payment shock after my loan transfer through inconsistent escrow notices and confusing communication. Representatives provided conflicting information and written notices did not match what was stated by phone. They attempted to charge pro-rated escrow shortages based on expenses they did not disburse, including calculations that cannot logically arise from a zero escrow balance. Homeowners should document everything, keep screenshots, and submit written requests (QWR/Notice of Error). Do not rely on phone calls.

This business is NOT BBB Accredited. Just saying this alone is a huge mistake. Unfortunately, I had a good loan with flagstar, and then it was transferred to Lakeview now it's become horrible. God forbid you get sick. Your 60% of your pay, they don't care. They want their money or they want your house. Not even giving you the ability to just pay the interest so that you could at least stay current, on your loan.

This place needs shut down... They misplace payments. Destroy credit. Refuse to help fix any problems. Everyone you talk has a different amount and answer. Mortgage payments go up and down like no other....

Received a letter 12/23 that the mortgage payment was doubling because the escrow for an insurance payment was insufficient by $5996. Followed up with my insurance company, and they confirmed they had received their correct payment on time, but that the $5996 was neither billed nor received. My insurance followed up with the mortgage company and as it turns out they sent a different insurance company the payment. However, when I followed up, the mortgage continued to insist this is my insurance company and that the correct payment was mailed. My agent very kindly followed up with the erroneously paid company, and confirmed that this was an incorrect amount, and that indeed I do not do business with them, and the payment would be refunded to the insurance company.

I applied for forbearance when I lost my job. I got a letter stating that forbearance is approved and I can miss the November, December and January payments with no penalties or anything. Suddenly I got a call from a debt collector around Mid December Because I missed 2 mortgage payments and they wanted me to pay all of it at once Including January since it was approaching soon.

I initiated a HELOC on 11/3 with Loan Officer Kimberly **. After receiving initial approval, communication completely stopped. I waited patiently, sent three follow-up emails, and made phone calls with no response whatsoever. Concerned, I contacted Lakeview directly and requested a new loan officer. I explained the situation and was transferred to Karlous **, who was apologetic and assured me my file would not “fall through the cracks again.”

After receiving an increase in the 2026 year to my escrow, with no increase in my mortgage or taxes, in fact my taxes went down, I of course decided to look into this. Contacted a service rep via phone after the chat live was worthless, the customer rep stated the same thing as I did, this doesn't look right with no increases with your mortgage or with the decrease in taxes, give me a moment to look into this further of the $5197.43 shortfall. She put me on hold for 30 minutes and then I was disconnected.

Lakeview deserves 0 stars, it is literally worst company! The customer service is terrible. Loan officers are terrible. No one knows what they're talking about. No one returns phone calls, worst experience ever taking my loan from there.

DO NOT WORK WITH THIS AGENT - Eric ** (at Lakeview Household Insurance Solutions LLC). Eric ** is a fraud. Some representatives are fakes and pretend to be knowledgeable, but fail to achieve help to the customers. I reached out to Lakeview - Eric answered - to reduce my inflated mortgage insurance. Eric took all of my personal information, pictures of my home and policy declaration. He alarmed me by informing me that the insurance agent had written the policy to their advantage and that I could work with Lakeview directly. He fast-talked some possible changes, pretended to be able to help including setting up an appointment.

WORST EXPERIENCE! My loan was sold to Lakeview also and I am literally going to try my best to either sell my place or find someone to purchase my mortgage. I pay my loan in two payments, they refuse to take partials so they put it in an account to hold until they get the 2nd payment. Apply my damn payment to my balance. I have financed two other houses with Wells Fargo and one other and never had to deal with this. OVER IT AND THE BAD ATTITUDES as if I signed up for this!

Worst company I’ve had the displeasure of having to deal with. I have never wanted to sell my house until this company assumed my mortgage. Absolutely unprofessional liars and fraudsters who unilaterally increased my mortgage payment by $300 per month and basically told me they weren’t gonna look into why that occurred. I am absolutely dumbfounded that this company is allowed to defraud its customers in this way.

0 stars would be more accurate. Last Christmas 2024, my husband stole all my money and drained my bank account. He also threatened that I would die and so would my two kids. He ended up getting civilly committed to the mental ward by the county. My house payment bounced in December because he drained my bank account and HE also bought thousands of dollars of Amazon purchases. I had just got home from being a medical traveler. I had no job at the time and it was hard getting a job during that time. Lakeview LoanCare didn’t care. They just wanted their payment. I ended up getting an order for protection from the court for myself and my minor child from him.

I spoke to Jeff customer service representative, this was my second time talking to him. He is so rude and has too much attitude. Idk why he works there. Nothing wrong with being nice to people. So rude!!!!!

Stay clear from this company. They drag their feet and screw you over. They play games with you and do not do what they are suppose to do. They played games with us on a home They foreclosed on. Dragging their feet.

⭐️🚫 If I could leave ZERO STARS, I would. 🚫⭐️ This company is beyond terrible. They are not just unprofessional—they are heartless, dishonest predators who will say and do whatever it takes to trap you in a deal that will wreck your life. From day one, I was hesitant for my husband to even talk to them. My gut told me something wasn’t right. But their agent, Julian, came in with his smooth words, big promises, and fake confidence, assuring us everything was going to be “legit.” Let me say this loud and clear: he LIED. And not just a little white lie—he deceived us on purpose.

My Loan Store mortgage was passed on for servicing by SPS and then assigned or sold to Lakeview Loan Servicing, which assigned the servicing to Mr Cooper. In the required SPS notification letter, the provided communication telephone numbers to Lakeview or Mr Cooper do not recognize my loan or allow me to set up an account or enable automatic payments. Website connections followed suit. The automated loops do not provide any opportunity for assistance. At some point, I would hope Lakeview or Mr Cooper will reach out to me. What a terrible way to run a business when a responsible customer can’t arrange to pay their mortgage.

Constantly harassed about refinancing my home, I’ve NEVER initiated a call requesting to refinance, calls started after I made lump sum payments on the principal! I hate this company, my original loan was sold to LakeView and I’ve not had a single positive experience with this company!

This company is terrible and I would never recommend anyone to them. They don't provide timely information, they don't do timely escrow reviews, their website kept throwing an error and next thing I know they were debiting my mortgage again a week later. I called customer service and instead of them being understanding and looking into the matter they just blamed it on me and then accessed a $25 return fee even though my account was current. DO NOT WORK WITH THIS COMPANY. THEY ONLY WANT MONEY!!

I was working with Eddy **. My refinance was denied on the 9th. No one told me. I paid $700 for a house appraisal on the 13th. I heard nothing from anyone and started reaching out on the 24th. AFTER I finally got ahold of Eddy he told me there was nothing to be done about the money I paid after the loan was denied even though I was never informed about the denial. I've reached out to his manager as well as him and several others who have not responded. Very upset. 0/10 would not recommend.

I feel totally scammed by this company. The extra fees charged. The lies that they have told me about the loan amount I have to apply for. The runaround I have gone through. They do nothing to keep me as a customer for my loan. I have changed my mortgage to Rocket Mortgage and I have been treated right. I hope you will read the reviews on the Better Business Bureau because you will see the same complaints over and over again. They are not part of the Better Bureau Bureau I believe because of the lack of good ethics. Customer service is horrible. Nothing is explained where you can understand what is happening to your mortgage.

I had no problem with the initial mortgage process, but once they are servicing your loan, be prepared to see how much they actually value you as a customer (spoiler alert - they don't). Customer service seems to have a blame the customer attitude and issue resolution is a painful process, if they resolve it at all. I am unfortunately still a customer, and will be until the rates go down and I can refinance, which is apparently the only way you can get a new loan servicer unless they themselves decide to sell your account to a third party. With rules like that, it's no wonder they don't care at all.

If I could leave a no star review I would. This company bought my mortgage from another and from day 1 they were horrible. Twice they took several months of my mortgage payment, put them into a folder labeled MISC and then claimed I was several months late, in an attempt to seize my property. Whoever I got on the phone was nasty and rude. They also raised my mortgage by 400.00 over 4 years. SNEAKY.

If you see this company as an option, run! Hands down a horrible experience. We had a FEmA disaster. I have endorsed every ins check and sent to them. They have given me very little to work with to get repairs done so I’ve been forced to use my own funds while mine sit in an escrow with them earning them interest. I have finally completed all repairs and they are trying to at I’m at 90. Percent rather than 100 percent. I was told that we are missing the painting repairs but there are NO painting repairs listed anywhere in the scope of work to be done. This company has absolutely horrible communication/ customer service. They attempted to double my interest rate during the disaster. I can’t imagine a mortgage company with any worse customer service.

Condescending & rude loan officers. The tone that speak to you is disrespectful. I’d give them a zero star if I could. They were not helpful. Didn’t offer resources didn’t talk me through anything. They didn’t have good customer service skills. It felt like I was at the dentist office getting a root canal instead of talking to loan officers about my home mortgage.

My experience with Lakeview is negative, I did not request to have a mortgage loan with Lakeview, Lakeview was imposed on me. Lakeview purchased my mortgage 3 months ago and it is a disaster. Lakeview immediately increased the mortgage payment by increasing the escrow requirement by $500. I did not accept this arbitrary increase on my escrow, and I have been trying to get out of escrow for two months without success even though I meet the requirements for escrow removal.

This company is the worst to deal with! DO NOT USE! I can not get anyone to call me back and give me an update regarding our VA Assumption in underwriting since 4/2/25. Everytime you call, you talk to someone different and every single person gives you the run around and no one knows anything because "They only give us so much access." I am so tired of the run around, Lakeview says that the loan is in underwriting with ServiceMac but ServiceMac says it is with Lakeview. Why is this so hard to do your job?? I just want the process finished and to never deal with this company again!

This review doesn't even warrant a star. I have had this mortgage for 25 years. I recently had storm damage to my home. We were in business for roofing, siding, guttering, facia and windows for 25 years until we were too old to do the work. Then we sold the business to my brother-in-law. I asked to be able to do a self repair since we know reputable people that we TRAINED how to do the work, but were not bonded and insured. They denied me. I asked to have a resolution supervisor call me back to discuss. 3 days later still no call. I have asked again and am waiting on a call back. We owe less on the house than the check we received.