Lakeview Loan Servicing Reviews

My Loan Store mortgage was passed on for servicing by SPS and then assigned or sold to Lakeview Loan Servicing, which assigned the servicing to Mr Cooper. In the required SPS notification letter, the provided communication telephone numbers to Lakeview or Mr Cooper do not recognize my loan or allow me to set up an account or enable automatic payments. Website connections followed suit. The automated loops do not provide any opportunity for assistance. At some point, I would hope Lakeview or Mr Cooper will reach out to me. What a terrible way to run a business when a responsible customer can’t arrange to pay their mortgage.

Constantly harassed about refinancing my home, I’ve NEVER initiated a call requesting to refinance, calls started after I made lump sum payments on the principal! I hate this company, my original loan was sold to LakeView and I’ve not had a single positive experience with this company!

This company is terrible and I would never recommend anyone to them. They don't provide timely information, they don't do timely escrow reviews, their website kept throwing an error and next thing I know they were debiting my mortgage again a week later. I called customer service and instead of them being understanding and looking into the matter they just blamed it on me and then accessed a $25 return fee even though my account was current. DO NOT WORK WITH THIS COMPANY. THEY ONLY WANT MONEY!!

I was working with Eddy **. My refinance was denied on the 9th. No one told me. I paid $700 for a house appraisal on the 13th. I heard nothing from anyone and started reaching out on the 24th. AFTER I finally got ahold of Eddy he told me there was nothing to be done about the money I paid after the loan was denied even though I was never informed about the denial. I've reached out to his manager as well as him and several others who have not responded. Very upset. 0/10 would not recommend.

I feel totally scammed by this company. The extra fees charged. The lies that they have told me about the loan amount I have to apply for. The runaround I have gone through. They do nothing to keep me as a customer for my loan. I have changed my mortgage to Rocket Mortgage and I have been treated right. I hope you will read the reviews on the Better Business Bureau because you will see the same complaints over and over again. They are not part of the Better Bureau Bureau I believe because of the lack of good ethics. Customer service is horrible. Nothing is explained where you can understand what is happening to your mortgage.

I had no problem with the initial mortgage process, but once they are servicing your loan, be prepared to see how much they actually value you as a customer (spoiler alert - they don't). Customer service seems to have a blame the customer attitude and issue resolution is a painful process, if they resolve it at all. I am unfortunately still a customer, and will be until the rates go down and I can refinance, which is apparently the only way you can get a new loan servicer unless they themselves decide to sell your account to a third party. With rules like that, it's no wonder they don't care at all.

If I could leave a no star review I would. This company bought my mortgage from another and from day 1 they were horrible. Twice they took several months of my mortgage payment, put them into a folder labeled MISC and then claimed I was several months late, in an attempt to seize my property. Whoever I got on the phone was nasty and rude. They also raised my mortgage by 400.00 over 4 years. SNEAKY.

If you see this company as an option, run! Hands down a horrible experience. We had a FEmA disaster. I have endorsed every ins check and sent to them. They have given me very little to work with to get repairs done so I’ve been forced to use my own funds while mine sit in an escrow with them earning them interest. I have finally completed all repairs and they are trying to at I’m at 90. Percent rather than 100 percent. I was told that we are missing the painting repairs but there are NO painting repairs listed anywhere in the scope of work to be done. This company has absolutely horrible communication/ customer service. They attempted to double my interest rate during the disaster. I can’t imagine a mortgage company with any worse customer service.

Condescending & rude loan officers. The tone that speak to you is disrespectful. I’d give them a zero star if I could. They were not helpful. Didn’t offer resources didn’t talk me through anything. They didn’t have good customer service skills. It felt like I was at the dentist office getting a root canal instead of talking to loan officers about my home mortgage.

My experience with Lakeview is negative, I did not request to have a mortgage loan with Lakeview, Lakeview was imposed on me. Lakeview purchased my mortgage 3 months ago and it is a disaster. Lakeview immediately increased the mortgage payment by increasing the escrow requirement by $500. I did not accept this arbitrary increase on my escrow, and I have been trying to get out of escrow for two months without success even though I meet the requirements for escrow removal.

This company is the worst to deal with! DO NOT USE! I can not get anyone to call me back and give me an update regarding our VA Assumption in underwriting since 4/2/25. Everytime you call, you talk to someone different and every single person gives you the run around and no one knows anything because "They only give us so much access." I am so tired of the run around, Lakeview says that the loan is in underwriting with ServiceMac but ServiceMac says it is with Lakeview. Why is this so hard to do your job?? I just want the process finished and to never deal with this company again!

This review doesn't even warrant a star. I have had this mortgage for 25 years. I recently had storm damage to my home. We were in business for roofing, siding, guttering, facia and windows for 25 years until we were too old to do the work. Then we sold the business to my brother-in-law. I asked to be able to do a self repair since we know reputable people that we TRAINED how to do the work, but were not bonded and insured. They denied me. I asked to have a resolution supervisor call me back to discuss. 3 days later still no call. I have asked again and am waiting on a call back. We owe less on the house than the check we received.

My recent experience with Lakeview, after being a client for years, was incredibly frustrating and costly. The process of selling my old home (financed through them) and purchasing a new one using their services was a major mistake. Dealing with Amanda **, Robert **, and Eddie ** was marked by broken promises and a complete lack of follow-through. I was constantly left to chase them for updates. The ultimate failure occurred on my closing day. Lakeview's unpreparedness regarding HOA documents, due to the absence of a single reviewer, led to a devastating last-minute postponement from Friday afternoon to the following week. This threw my entire move into chaos, costing me over $1500 in hotel fees and mover rescheduling.

I don't know if they have a real customer service department with humans working in it. Whether I call or chat it is always AI and I can't figure out how to get out of the endless loop, and the AI refuses to connect me to a person, and it can't answer my question. If it was easier to change mortgage companies, I certainly would.

My policy is that they should quit sending me refinance info. Why would I do business with a company that is so difficult to deal with? I hope people read this and make sure this is the last company you would ever deal with. My only hope is that they sell my loan to another company.

This mortgage company will manipulate the numbers and steal from you. This past month my homeowners ins went up some and my flood ins went down and when I calculated the difference I saw that I needed to pay them $380 to stay squared up and keep my mortgage payment the same. When I called them to pay the $380 they demanded $454 because they wanted more in escrow. I paid that amount and then a week later I received notice that my mortgage payment still went up $32 more! These people are crooks! If the mortgage rates weren't so high I'd refi with another company but they have me by the short ones. This just isn't right and they should be held accountable for this criminal behavior.

Won't allow and refused to take payments to be made even after full verification w/o answering if your phone is in your name. Will not allow partial payments in excess of monthly amount or partial payment totaling full payment on or before due date. Rude and uneducated staff. Caused me late fees because I have multiple income to separate accounts of mine. Called and told the rep I was calling on due date to make full payment with 2 separate checking accounts. She processed the first and got to the 2nd and stated she couldn't because only one payment could be made a day so I had to wait 2 days for it process and call back to finish payment causing me a late fee. The fee was eventually waived after multiple calls because it was clearly their negligence but when I later need it waived for hardship they refused referencing the one they waived that was their fault. I originally closed with another mortgage company and unbeknownst to me it was later obtained by Lakeview unfortunately.

Lakeview recently bought my Mortgage from another bank. The other bank had been perfect for years, automatically taking my mortgage out of my account every month. When Lakeview took over my loan they raised the payment by 6%. I tried calling them but their customer service is computer only - no live human. I tried chat and the chat person is in India and has no idea how mortgages work. How does this company stay in business?

I have consistent issues with logging into the Lakeview online portal. I continually receive a 403 forbidden error message. I tried changing the web browser from Chrome to Edge, nothing works. A few months ago, I called the customer service number and received very poor assistance. The CS rep just kept saying there is nothing wrong with the website. She had no empathy or kindness towards assisting me. I felt like she did not believe the information I was sharing with her. She did not offer to submit an IT ticket or any steps to help me gain access to my online account. I had to request multiple times that an IT ticket be submitted and the woman finally agreed. She said someone would follow up with me, however, I received no communication at all. A few weeks after that, I could log in. However, the problem is back. I am VERY frustrated and disappointed with this Lakeview company. When I was using the Mr Cooper website, I never had an issue logging into my account. Not to mention, the Mr Cooper dashboard was WAY BETTER than the Lakeview site.

This is the worst company I have ever dealt with. When it comes to disaster relief they tell you that you have options on how to repay the funds during the forbearance period. However, they do not give you options at the end of the period. They say the only option at that point is to refi your loan and jack your percentage right up 3 to 4 percent. Crooks!!!! Stay away!!!! Especially Veterans.

Lakeview Loan Servicing was my incumbent loan servicer after my original mortgage was sold from Rocket Mortgage. I just completed a refi with them & definitely won't be doing business with them again. I struggle to see any value they added to the process to begin with, they surprised us with out-of-pocket expenses after being promised there would be none, and they neglected to tell us to make updates to our autopay that, in my opinion, should have been automatically adjusted. We're currently waiting for a refund and they're saying it can only be processed after 3-5 business days, and then they'll send the payment via USPS. They're making a disgusting amount of money for so little effort, ask their customers to take on all the risks, and demand that we pay with wires & ACH but refund via USPS. Stay away — I see no evidence that they value their customer experience.

I was giving this company when refinancing my house for taking cash out, and my headache started, paying double my insurance coverage and not being told the reason, they told me, that I was behind, but when I pay they continue to charge me double on my insurance premium, making a hardship being a disable veteran, I can't wait for the interest to come down so I can move my account to another Company.

Company did the right thing and let us out of our agreement.

Suddenly they don't take payments on the weekends?!? What complete nonsense. They obviously do that so they can stick an ARTIFICIAL late fee when you pay on the 13th or 14th on a weekend/Monday holiday. Disgusting money grab from people that are clearly facing hardship if they are paying right before the late fee cutoff date.

I have been going thru a medical emergency with my husband and at the same time trying to go thru this loan process. Nick has been there every step of the way. He's always been there to help with whatever has come up. Knowing he's there has helped with a very stressful situation and is the reason this loan happened..

I had the best mortgage experience working with Jarden ** from LAKEVIEW LENDING. He won me over from another agent from Loan Depot that I was working with regarding re-financing my home. At first, Jarden was courteous, friendly, and very knowledgeable, which is why I switched from Loan Depot's agent to Lakeview Lending. As we talked daily, I realized he was a great person. Really concerned about getting me the best loan possible and it was obvious he was there for me. I don't like texting so he would call me and ANSWER ALL MY CALLS.

Terrible, awful, horrible, customer service support. After several calls and getting disconnected; I was left only to talk to a robot that couldn’t understand that I simply wanted an accurate update of what was due to make a payment. Invest in a human that can comprehend what you're asking and trying to accomplish will go a looong way. Help me help you Lakeview!

My wife and I established a trust in May and requested to have our mortgage rewritten in the name of the trust. Our loan is with Lakeview which is owned by LoanCare LLC. We were asked to mail a copy of the trust documents to LoanCare to begin the process. The paperwork was sent via certified mail on 6/7/24. We were instructed to call the company once the mail was signed for which was on 6/11/24. We were told that the mail couldn't be located and to call back in a few days. We phoned again on 6/21/24 and were told that another department needed to be notified to look for the letter, and were instructed to call back in 5-7 business days. Again, we called and spoke with a team member on July 1. We were told at that time to expect the loan to be rewritten by 7/15 and to check back after that date. Apparently, the paperwork is in their Special Loans Department since we're rewriting it for a trust.

We purchased our house about two and a half years ago. Our original mortgage company sold our loan to these fools and ever since we have had nothing but issues with them. The latest issue I found is when I looked into our. Mortgage payment breakdown. We pay more than $2800 a month for our mortgage payment which I don’t feel is too high or extreme or anything, however, when I looked into the breakdown I found out that less than $450 a month is going to our balance. Then around $850 to our escrow which is very concerning. I was under the impression that the escrow is typically less than the balance but to be almost two times more concerns me. Then the remaining $1500+ a month goes to interest. Almost 4x the amount of our balance is going to interest. At that rate this company is going to receive more than 2 million dollars over the life of the loan in just interest. That’s crazy.

Absolute WORST. Just do yourself a favor and AVOID LIKE THE PLAGUE. And if you have to deal with them, Hope to God you don’t get Kevin or Matthew assigned to your loan to help you. Kevin doesn’t know anything and Matthew will just ignore your questions and calls.