Lakeview Loan Servicing Reviews

My mortgage was sold to Lakeview years ago. I would never recommend them. I sent my payoff amount by cashier's check through certified mail. It was received 11/28/23, yet still has not been posted to my account. My loan is an FHA loan so interest is calculated to the first of each month. I tried contacting them repeatedly December 1st, trying multiple options and the only human I was able to reach was in the insurance department. She said she was not able to help me, gave me a different phone number to call, and connected me. It was the same thing all over again. After calling from 1 - 4:30 p.m. and not reaching anyone I gave up.

I am writing to express my extreme dissatisfaction with the recent customer service experience I encountered while attempting to make my monthly payment. Over the past hour, I have been repeatedly directed to the automated system without the ability to speak to a live representative. This prolonged wait time and lack of personalized assistance have caused considerable frustration and hinder my ability to fulfill my payment obligations.

I have had nothing but issues with this lender ever since they bought out our loan. I have been on the phone multiple times about them shorting my payments. Every time they said "yes, we see and we will fix this". Two weeks later and I am still being lied to. I would never ever suggest anyone use them as you lender! If you wonder if this review is a one off. Check the other reviews. You will see that I am correct with my statement.

Back in May I learned that Loancare owes me and my husband our escrow refund of $4991.64. The situation took a troubling turn when I was notified that the refund check had been sent and subsequently endorsed by someone other than me. Loancare sent me a picture with someone else's name in the endorsement section. I have never received this check. The fact that this check has been mishandled or misappropriated raises serious concerns about the security of the financial transactions and services provided by Loancare. After one of my many phone calls to their institution, I was informed that you had someone else's phone number attached to my account. This number belongs to a stranger and the area code is in NY.

I am disappointed in how Lakeview Loan Servicing, LLC has been conducting business. I made an October mortgage payment to include extra money to be applied towards the principal and escrow, which did not happen. The breakdown was clear and precise due to I go in every month to make a payment instead of giving this organization access to auto-pay. I called twice before getting a representative who spoke English that realized it was an error on their part and that my extra $100 towards escrow was not applied but added as an increase in my monthly payment. In addition to this, Lakeview did not give me an option to pay my escrow shortages but instead advanced me the homeowners insurance by $300.

We originally got our loan through a local bank but unfortunately it was soon sold to Loancare/Lakeview. We have had nothing but issues since. First, there was an issue with our taxes. They didn't pay them. Then we found out they never cashed the check from the Title company. So we had a big shortage in our Escrow account. That took a long time and many phone calls to Loancare and the county to figure out. I had to fight for Loancare to pay the late fee assessed by the county. They finally did, but it took a lot of work.

QUICK TO TAKE, SLOW TO REFUND. Refund ticket no:**/ Account No **. We divided the monthly mortgage payment of 2240.26 in half to pay biweekly. We paid 1120.26 on 8/23 toward our Sept payment but when we paid the other half in Sept, they took the whole amount. Been working since 9/8 and providing proof they requested to get the 1120.26 back. On 9/12 we were told by Kaylee we would see the refund in an hour. Instead, they requested more information which we provided. Now after talking with them on 9/16, they said that it wouldn't be until 9/22 when we might see anything. In the meantime, we have no money to pay utilities or get food and gas. Who can help us in this situation or file a formal complaint.

My sister and I got into our home (**) January 2023 and now we might be facing eviction as of September 2023 as a man with a gun came to our door to serve us papers. Long story short I had changed jobs between January and March. Then a couple months in something came up with my employment and my employer could not pay me normally. They had to send a check to me so my pay was late which further put us off payment course along with the interest rates. That was the period where money was tight. We were making the payments as usual and sometimes we were short... After all, utilities aren't free and neither is food, nor are home repairs (the house we pay mortgage on was a literal unlivable dump).

Unfortunately my mortgage was bought by Loancare/Lakeview. When they processed the paperwork they are incompetent and didn't know that we had an escrow account for our rate buydown. So they misapplied funds. Trying to get someone on the phone is impossible, they will pass you around a million times and never get anything accomplished. This company is so unprofessional and useless. If your mortgage gets bought by them, I'm sorry, but definitely don't make a choice to do business with them.

This company is joke. You try get in touch with them regarding your loan, good luck with that, but you get automatic messages that they trying to reach you and the online service terrible, won't recommend it.

An insurance check was forwarded to them from my previous Mortgage co. when they bought my loan on 5.2.23. When I called, they stated they could not sign that check because it had the old mortgage company's name. I called my insurance, they stopped that check and issued another. Then Lakeview sent the first check back, signed. I called again, they instructed me to send the new check and they would get it back to me asap. I sent the check 2nd day on 6.21.23.

Lakeview took my loan over from Mr. Cooper. After this, they failed to pay my homeowners insurance on time, and I received a notice of cancellation letter from my insurance company. I spoke to my insurance company, and they noted that they billed the company on June 6th with a due date of June 20th, and we are now into July.

Lakeview purchased my mortgage 4 months ago and its been an absolute nightmare to deal with them since. Every month I have checked on the Autopay settings, which shows as "on." And every month they fail to take the autopayment out and the payment has been late. And every month I've called in saying "what do I have to do to avoid this, I'm trying desperately to pay you on time." And every month a customer service rep has responded with "make a one-time payment now, since your loan is new autopay doesn't kick in right away but it should next month" and then sure enough I go back and check and says autopay is set up. I've now been through this 4 times and we're past the 60 day window where they're not allowed to charge late fees and notify credit reporting agencies. Sure enough, this was the first ding to the credit report.

Poor customer service. Rude employees that hang up on you. Make a payment and they take a week to process then wanna ask you why it is so many days late. Well it would be 5 days less late if you would process a payment when it's paid not schedule it their own for a day the following week.

Reaching out regarding our property at 2300 NW 23rd Ave. Cape Coral, FL. We were contacted through mail to procure flood Insurance from Lakeview. We were out of town due to the Hurricane that impacted our home. Once we were home and received the letter we were 30 days out from the time we needed flood insurance. We procured flood insurance as fast as we possibly could and found that it takes 30 days to kick in since it’s a flood policy. This is standard for any flood policy. It is impossible for us to get coverage before the 45 days.

First all I receive a letter from my mortgage holder that my loan was sold and now be serviced by Lakeview Loan Service in early Oct 22. I go to send in my payment to Lakeview for my November payment only to get a letter from them on 28 Oct with updated information regarding my account number. Who sends this type of information two days before it is due. So I update the information on 10 November and USAA sends in an electronic payment on the 14th of November. I just got a letter on 28 November saying that they still have not received a payment, so I start the endless calling process. I am told that I needed to email them my document. “They apparently don’t have a secure drop box or system for transfer of sensitive documents” and I would be emailed back a ticket number to which I would then need to call back and provide them the generated ticket number.

Between the terrible communication, the changing requirements and basic lack of understanding of those requirements, and then outright lies and deceit, this company shouldn't be in business. Starting with "We'll take care of everything" quickly changed to: "You need to provide...". After delaying long enough the rate lock was about to expire, I got the typical "we'll pay to have the rate lock extended as needed"... Then I see the cost of points has somehow went up from the initial contract?! Seems like I'm paying for it now?! Then in the closing documents, there's a nice little form to allow them to sell my personal information with the "YES" box prefilled... Yeah, NO!

I received a letter in the mail from this company which I never heard of. I called to find out who they were and was told that my information was involved in. Security incident on 27 Oct 2021 to December 7, 2021. I asked which company since you were third party and they informed me that it was a mortgage lender I closed that loan in 2019. They told me they monitor escrow and everything to collections. I asked why are they monitoring a closed account? I also asked why do they have my information from 2019 and she couldn’t answer any of that. She told me that someone would call me back, as I informed her that I don’t understand why my information was still being used or monitored and now my information was stolen and I was informed a year later. This is unacceptable and not right.

This company, Lakeview loan servicing, made mistakes on report my credit to credit bureau and did a lousy job of reviewing the errors. The whole process of correcting my credit report took 5 months to complete. At the end, Lakeview agree to adjust my credit report, but refuse to admit that it had made mistakes. The escalating team also said they take responsibility of the mistakes and errors they have had. They are just Bad company and bad people. I wished they would suffer the consequences, once they come across people like themselves.

Had to fill out unauthorized debit paper at bank for a payment they sent a week before scheduled, called them, they were no help at all, in fact they sent the payment again immediately, causing me to pay fines at my bank. I called them again and went thru issue with someone, got put on hold and then transferred to someone else and had to start over, even verifying who I was. This service is horrible, can't wait to be able to refinance elsewhere. Not first issue with them, I would give zero stars if I could.

I did not choose Lakeview Loan Servicing. It was chosen for me by the mortgage company that my loan is with, No matter when I call, I get stuck in an endless robo-prompt loop and never actually speak to a customer service representative. When I email my concerns, they never respond. They obviously don't care about their customers unless, of course, you fail to pay your payment or they want more business and/or money from you. Then you receive non-stop calls regarding refinancing with them directly. As if I would even if someone paid me to. Then they get offended when you tell them to bugger off for the 40th time because you're not interested in the ** they are trying to get you to buy into. Do yourself a favor - if your lender uses this servicing company RUN AWAY. If you can, refinance with another.

My loan was incorrectly transferred and the contact information was wrong. As a result I was not notified of the change and my credit score was damaged due to late payments. The company literally doesn't give a care. They should be renamed Lakeview LoanDontCare.

1) Lakeview Loan Servicing had a data breach in early December 2021 that released all of my personal info - including social security # and did not notify until April 1, 2022. Four months??? Unacceptable. 2) Prior to this notification I was working with them on a refi. Throughout a month long process their finance information changed FOUR times from loan amount to closing costs. Emails didn’t match loan estimates, numbers didn’t match in the SAME documents. I dropped out. Two days later the notice of the breach arrived. Thank God I bailed when I did. Unfortunately they are the servicer for my actual loan company so I’m stuck with them in that regard.

I received a data breach notification letter on 3/29/22 that I was identified on 1/31/22 as having my name, address, loan number, and social security number compromised. Irresponsible behavior for a company holding a vast amount of sensitive personal data. It shows their priorities and lack of care for their customers. Unfortunately, my loan was sold to Lakeview Loan Servicing but I certainly wouldn't make a conscientious decision to work with them in any way.

This company is a joke. I didn't pick this company. My loan was sold to them from Rocket Mortgage. I didn't receive a bill from Lakeview until 3/1/22 saying that I owed for Feb. Then I have basically two weeks to make my march payment. When I reached out to find out why all I got was, "Too bad. Make your payment!" There is nothing I can do without refinancing. Stay away from this company!

Every time I dealt with this company it was frustration. I ALWAYS had to wait for someone to answer the phone. They could very rarely help me with the problem that I was trying to address. My latest problem, I refinanced the loan. It was paid off with Lakeview yet they still withdrew the monthly payment. Then they could not refund my money back without a lengthy process. It is 3 weeks to get my money back. The representative was smug and not interested in finding a solution. They don't care because it's not their money. They are just there doing a job. During the COVID slow down I lost my job. I applied for forgiveness but found another job in time to make my payments. It took them months to believe I had never missed a payment. They showed me in default even though I paid on time every month. This company does not care about the clients!!!

Our VA mortgage ended up with Lakeview after sold on the secondary market from the original bank, we didn't pick them. That said, we requested to remove escrow so we could pay our taxes ourselves and hold onto our money. It took 4 months for them to do this. Repeatedly asking for the same documentation over and over. This last month we were going to take advantage of the VA IRRRL refi to lower Iower our rate, moving from 3.25 to 2.375%. Everything moved along well until the document processing, each time the documents were different. Incorrect remaining payoff balance, incorrect escrow info as there wasn't one, points added that weren't disclosed. Every time we asked for corrections or explanations we got NOTHING. So we withdrew. I asked why all this happened and the loan officer chose to just not respond. This company is a joke, run don't walk away from these guys.