Freedom Mortgage Reviews
Formerly J.G. Wentworth Home Lending
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About Freedom Mortgage
Freedom Mortgage (NMLS #2767) is a full-service mortgage lender that offers home purchase and refinance loans. The company provides both conventional loans and government-backed loans, including FHA, VA and USDA loans. It lends across all 50 states, Washington, D.C., Puerto Rico and the U.S. Virgin Islands. Freedom Mortgage has been in business for more than 30 years and is based in Boca Raton, Florida.
- Specializes in FHA and VA loans
- Rate and closing guarantees
- No construction or home equity loans
Helpful Reviews
Rates
For the most accurate and current rates, contact Freedom Mortgage for a customized quote online. The company provides quotes in less than five minutes with a soft credit check that has no impact on your credit score.
Freedom Mortgage offers home loans with both fixed and adjustable rates. Borrowers are more likely to seek adjustable-rate mortgages (ARMs) when rates are higher because of the initial fixed-rate period, which tends to start at a lower rate. An ARM also may make sense if you plan to sell your house before the fixed-rate period ends.
Freedom Mortgage’s purchase loan rates have remained fairly close to the national average over the past few years. In both 2020 (-0.07%) and 2021 (-0.17%), its average rates were slightly lower than the U.S. average; in 2019, its average was slightly higher (0.04%).
Freedom Mortgage average home purchase rate vs. national average
| Year | Difference from national average |
|---|---|
| 2021 | -0.17% |
| 2020 | -0.07% |
| 2019 | +0.04% |
Mortgage rates change frequently and vary based on economic conditions, your credit history, the length of the mortgage term and the mortgage type. Your annual percentage rate (APR) and interest rate may be different — the APR reflects your interest rate plus points, fees and other charges from your lender.
Application process
You can view your mortgage rates and get pre-qualified with Freedom Mortgage without a hard credit check. The company also offers an online application. Be prepared to provide information about your income and assets; Freedom Mortgage uses these details to determine how much you can borrow.
Freedom Mortgage services most of the loans it originates, so it’s likely you’ll work with the company from your application all the way until your loan is paid off or you decide to sell.
Freedom Mortgage application features
| Features | Availability |
|---|---|
| Online application | |
| Mobile document upload | |
| Physical branches | X |
| Publishes minimum rate on website | X |
| Rate lock | 90 days |
| Pre-qualification (no hard credit pull) | |
| Certified approval letter |
Loan types
Freedom Mortgage offers several mortgage products, including conventional loans (fixed and adjustable-rate) and jumbo loans for those who need to borrow beyond the conforming loan limits set by Fannie Mae and Freddie Mac. You can also refinance your existing home loan with Freedom Mortgage, whether you’re aiming to cash out or get a lower interest rate.
In terms of home purchase loans, Freedom Mortgage originated 22,332 mortgages in 2021. This is only about 33% of the total home purchase loans initiated by potential buyers. Still, only 1,568 (2%) of the total home purchase applications that year were denied — and the company didn’t deny any preapprovals for its borrowers.
Loan applications for home purchases only by year
| 2021 | 2020 | 2019 | |
|---|---|---|---|
| Home purchase applications | 67,107 | 62,893 | 80,487 |
| Home purchase loans closed | 22,332 | 22,217 | 25,973 |
| Home purchase applications denied | 1,568 | 1,831 | 2,532 |
| Home purchase preapprovals denied | 0 | 4 | 377 |
Refinancing
The vast majority of the loans Freedom Mortgage financed in 2021 were refinance loans rather than purchase loans. The company leans more toward refinancing than the industry as a whole, though refis were a popular option nationwide in 2020 and 2021 due to low rates.
In 2020 and 2021, only about 6% of loans Freedom Mortgage originated were home purchase loans — the previous year, before rates fell, almost a quarter (23.67%) of its mortgages were for home purchase.
Home purchase vs. refinance loans by year
| 2021 | 2020 | 2019 | |
|---|---|---|---|
| Home purchase loans | 6.19% | 5.71% | 23.67% |
| Refinance loans | 87.83% | 91.82% | 57.28% |
| Cash-out refinance | 5.97% | 2.47% | 19.05% |
Requirements
Both conventional and government-backed loans have their own sets of borrower requirements, and Freedom Mortgage seems to adhere to the industry norms for these qualifications. Typically, conventional loans require a higher credit score and down payment than you need for a government-backed mortgage.
National mortgage requirements by type
| Min. credit score | Min. down payment | Compare with other lenders | |
|---|---|---|---|
| Conventional | Typically 620 | Typically 3% | Mortgage lenders |
| FHA | 500 | 3.5% with 580 credit score | FHA lenders |
| VA | Set by lender (often 580) | 0% | VA lenders |
| USDA | Set by lender (often 640) | 0% | USDA lenders |
Cost and fees
Freedom Mortgage charges origination fees, but these fees can vary. You can expect to pay between 0.5% and 1% of the loan amount in origination charges as part of the closing costs.
Freedom Mortgage does offer guarantees for on-time closings and competitive rates. The “commitment to close on time” promises borrowers $1,000 if their loan doesn’t close by a set date. Freedom Mortgage will also match another competitor’s rate or give the borrower $250. The company discounts closing costs by $250 as part of its “commitment to value.”
Freedom Mortgage Reviews
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- 4,885,129 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 17, 2026
Terrible company. The assumption team is incompetent and negligent. During a time of grieving is the worst time to play games with someone's home. They ask for a set of papers to process the transfer of the account to the spouse. Three months later, the paperwork has not been processed, and now they need more paperwork. Once we provide proof, we sent the paperwork. Then the story changed to a different type of paperwork. RUN AWAY, DO NOT TRUST YOUR FAMILY'S HOME WITH THIS COMPANY.
Reviewed Feb. 26, 2026
Terrible mortgage company, I am a veteran and I asked them to take a remittance payment off my credit, which I paid in full before the year was over. They are now blocking me from purchasing another property. When they told me they wouldn't hold it against my credit.
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Reviewed Feb. 18, 2026
I am a current customer of Freedom Mortgage. Since interest rates have decreased, I have been repeatedly contacted by sales representatives about refinancing/rate reductions available. I receive frequent phone calls asking why I am not refinancing, and when I attempt to explain my decision and the associated costs, I am interrupted.
While I understand that companies reach out to existing customers regarding rate opportunities, the communication has felt overly aggressive and unprofessional. I also believe it is important to be transparent that refinancing involves costs and is not “free.” If and when I decide to refinance, I will carefully evaluate my options based on overall value and service experience and will be choosing another lender.
Reviewed Jan. 18, 2026
Freedom Mortgage told me to get my rate from 6.2 to 5.6 and reduce payment to $2500 with escrow. I was paying $2900 with escrow property tax at 4%. SC said since bought home tax going to 6%. To keep 4% had to submit paperwork. Submitted documents to keep 4%. Three months after refinancing Freedom mortgage did an Escrow analysis. Now said mortgage going to be $3700 a month escrow on loan was too low. Freedom gave me a low escrow to get to $2500 now after signing new analysis jumping up to $3700 even though have a lower interest. Freedom Mortgage nothing but scammers and worst company.
Reviewed Dec. 29, 2025
I have spent two hours trying to get a hold of someone. I was hung up on after 30 minutes of waiting then attempted to escalate and they didn't pick up either. In my personal opinion these 5-star ratings have to lies. I would never recommend this company to anyone!
Reviewed Dec. 6, 2025
The worst customer service for existing customers! They couldn't speak proper English and kept hanging up on me when I asked for a supervisor. All of the responses were read from a script, no real human experience at all.
Reviewed Nov. 17, 2025
I have owned this home since 2016 and never had a problem with the mortgage company until Freedom Mortgage purchased the debt last year. They executed a payment to an insurance company without my authorization. Then after I went through the trouble of retrieving the payment to get it back into my escrow account, they sent threatening letters alleging that I had no home owners insurance, even though they had PROOF that I did. They additionally threatened to purchase another home policy on my behalf (again, without my authorization) that cost nearly 3 times what my current policy cost.
And all of this was happening while I had a policy in force and current! I called on three separate occasions to straighten it out. The "Insurance Department" confirmed current coverage, but will not send a confirmation letter, and I continue to get letters threatening to purchase additional insurance. Due to their past actions of executing insurance payments without my authorization, I have no way of knowing whether I'll be getting a notice that they have initiated payment and zeroed out my escrow again.
The Insurance Department is filled with incompetent people who cannot solve your problems beyond saying "I'm sorry." As a homeowner of more than 23 years who has kept timely payments with perfection and dealt with five different mortgage holders in the process, I can say with confidence that Freedom Mortgage is an absolute nightmare! Stay away!
Reviewed Nov. 17, 2025
STAY AWAY. Freedom Mortgage is HORRIBLE. Recently a loan for a home I purchased in 2021 has been sold to Freedom Mortgage for servicing. Since that time I have been CONSTANTLY HARASSED to by their sales and marketing team. I get weekly calls/texts and emails asking me to refinance or tap into my home's equity. I have called 5 or 6 times to ask them to take me OFF their list of solicitations yet the harassment continues.
Reviewed Sept. 24, 2025
Philippines based call center who gives you useless, cookie-cutter script responses to technical questions. Nearly impossible to speak to a loan officer. Many reviews say something similar, where they received inaccurate advice from a "loan advisor" (a fictional title which really means call center rep).
Reviewed Aug. 11, 2025
Worst experience EVER trying to refinance my home! I have a manufactured home that I purchased in 2014. I wanted to refinance to take a little equity out to pay down some debt. Well after four months of runaround from Freedom Mortgage, I will not be able to refinance because after spending $$$ out of my pocket (that I couldn't spare) for the engineer foundation certificate, I'm being told that my home's foundation is non compliant. Well, I asked them, how has my home been bought and sold so many times since 1985???? They made me do my own research and were no help at all. I have found a lender that can actually help us. I would never recommend Freedom Mortgage to anyone and will be so happy to be with a different lender when all is said and done.
Sources
- Federal Financial Institutions Examination Council, “ HMDA Data Publication .” Accessed June 27, 2022.
Freedom Mortgage Company Information
- Company Name:
- Freedom Mortgage
- Address:
- 951 Yamato Road
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.freedommortgage.com