Freedom Mortgage Reviews

Worst processor I have ever used. They tell me I am on auto payment then auto payment does not come out and then they put a late mortgage in my credit history now I cant close on a building I am under contract on. I am going to refinance the loan just to get these services off of my loan. Worst experience I have ever had with a company.

This is a horrible company. I wish they never had purchased my loan from my other lender. They're constantly playing games with rates and even agreed to a va irrrl loan at a % to keep me from signing with a other lender. Once they sent an email accepting a 5% rate on a irrelevant loan and I agreed, the agent ghosted me (wouldn't answer his direct line or email back). Apparently higher agreed to the rate and he sent out the email and then they changed there mind. And continued to ignore me for months untill no offers were left and rates went back up. I 100% belive this was done intentionally by them with nefarious intent the whole way. I cannot express enough caution and warning to you. Do not get into bed with this company and if you're like me and find yourself in their care without your consent or desire, do everything you can to sign with someone else and have the loan transferred.

The worst mortgage company ever! Puts late fees on my account when I pay them on time and they don’t remove it when you call even when you have proof from your bank!! Always trying to sell you things. Worst customer service ever!!! I will report them to the attorney general. If I could negative stars - I would give them an infinite amount of negative stars! Worst company ever!

If I had a choice, I would make sure my mortgage was never serviced/sold to these unscrupulous people. Without ample notice, they switched my payment to the first of the month (used to be last of the month) and tried to make us pay for two mortgage payments in two days. When I called to see what the issue was (like why am I paying for two mortgage payments in less than 2 days apart) the customer service people acted like they didn't understand my language... seriously. Then they reported I was delinquent to the credit bureau even though I was paid up (never over 15 days) and never sent a letter that we were delinquent on any payment. I am in the process of filing a complaint with the authorities to investigate this evil company and their unethical business practices.

I am 71 years old and never have I had so many problems with any mortgage company that I have had with Freedom Mortgage. When calling if you get through to a live person you can't take what they tell you is true because you get a letter or statement in the mail that doesn't match what you were told on the phone. When you call back to talk to n account specialist you are put on hold for anywhere from 40 min to well over an hour, it's happened to me more than a couple of times. My advice would to stay clear of them and pay a bit more in interest to someone who has their system up to date as to what they say on the phone.

My experience with Freedom Mortgage has been frustrating due to misleading information, lack of transparency, and poor customer service. I escalated my concerns to the Texas SML, which prompted a response from Freedom Mortgage’s Senior VP of Customer Service, Roseanne **, who assured me that a specialist would reach out to resolve my concerns. No one ever followed up.

Last year without my consent or knowledge my mortgage loan from ARC Loan company got transferred to Freedom Mortgage. I never had any issues with any mortgage company nor I was ever being late in my payments, but every time I receive email or text that my account is due, upon calling I find out it was an error at their end. I am disgusted with this company and looking a way to get out from this mortgage company, it seems like they have no customer policy or like to treat their customer. I never had any issues with any mortgage company. I will advise people not to choose this mortgage company for their home loan or mortgage, not a good company to work with.

My mortgage was transferred to this company in 2017, I sold my home in 2020, and working with FM was a nightmare. I was never able to get anyone over the phone to help me. Unfortunately after my home sold they destroyed my credit by putting lates on my credit reports, even after admitting they were the cause of the paperwork being late. My suggestion is that anyone considering this mortgage take a second look at other lenders that are ethical in lending. No one should be treated badly with unethical loan practices when it comes to home loans. This is the American dream and this company almost ruined it for me. Due to privacy will not upload receipts.

I have been w/ them for over 12 yrs and VERY disappointed at the handling of issues their customers have. Less than acceptable-their representatives lie and are not forthcoming with knowing policy or procedures.

My house caught on fire. Insurance issued payment for repairs but Freedom has refused to release funds for repair. Each time I speak with a representative, I informed of more paperwork or things I need to accomplish. Do not do business with this company.