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Freedom Mortgage Reviews

Formerly J.G. Wentworth Home Lending

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358 reviews
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By: Lorraine Roberte
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Edited by: Cassidy McCants

About Freedom Mortgage

Freedom Mortgage (NMLS #2767) is a full-service mortgage lender that offers home purchase and refinance loans. The company provides both conventional loans and government-backed loans, including FHA, VA and USDA loans. It lends across all 50 states, Washington, D.C., Puerto Rico and the U.S. Virgin Islands. Freedom Mortgage has been in business for more than 30 years and is based in Boca Raton, Florida.

Pros
  • Specializes in FHA and VA loans
  • Rate and closing guarantees
Cons
  • No construction or home equity loans

Featured Reviews

Birmingham, AL
Verified purchase
Freedom Mortgage did a wonderful job with our home refinance. They walked us through the entire process. We feel like they were working on our behalf. ... They were prompt to answ...

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Roseburg, OR
Verified purchase
Lenders are knowledgeable. Always willing to work with you. Always watching out for mortgage rate drops that will save you money. Fast closing on new or refinance loans. For your ...

Read more

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Rates

For the most accurate and current rates, contact Freedom Mortgage for a customized quote online. The company provides quotes in less than five minutes with a soft credit check that has no impact on your credit score.

Freedom Mortgage offers home loans with both fixed and adjustable rates. Borrowers are more likely to seek adjustable-rate mortgages (ARMs) when rates are higher because of the initial fixed-rate period, which tends to start at a lower rate. An ARM also may make sense if you plan to sell your house before the fixed-rate period ends.

Freedom Mortgage’s purchase loan rates have remained fairly close to the national average over the past few years. In both 2020 (-0.07%) and 2021 (-0.17%), its average rates were slightly lower than the U.S. average; in 2019, its average was slightly higher (0.04%).

Freedom Mortgage average home purchase rate vs. national average

Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

Mortgage rates change frequently and vary based on economic conditions, your credit history, the length of the mortgage term and the mortgage type. Your annual percentage rate (APR) and interest rate may be different — the APR reflects your interest rate plus points, fees and other charges from your lender.

Application process

You can view your mortgage rates and get pre-qualified with Freedom Mortgage without a hard credit check. The company also offers an online application. Be prepared to provide information about your income and assets; Freedom Mortgage uses these details to determine how much you can borrow.

Freedom Mortgage services most of the loans it originates, so it’s likely you’ll work with the company from your application all the way until your loan is paid off or you decide to sell.

Freedom Mortgage application features

Loan types

Freedom Mortgage offers several mortgage products, including conventional loans (fixed and adjustable-rate) and jumbo loans for those who need to borrow beyond the conforming loan limits set by Fannie Mae and Freddie Mac. You can also refinance your existing home loan with Freedom Mortgage, whether you’re aiming to cash out or get a lower interest rate.

In terms of home purchase loans, Freedom Mortgage originated 22,332 mortgages in 2021. This is only about 33% of the total home purchase loans initiated by potential buyers. Still, only 1,568 (2%) of the total home purchase applications that year were denied — and the company didn’t deny any preapprovals for its borrowers.

Loan applications for home purchases only by year

Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.

Refinancing

The vast majority of the loans Freedom Mortgage financed in 2021 were refinance loans rather than purchase loans. The company leans more toward refinancing than the industry as a whole, though refis were a popular option nationwide in 2020 and 2021 due to low rates.

In 2020 and 2021, only about 6% of loans Freedom Mortgage originated were home purchase loans — the previous year, before rates fell, almost a quarter (23.67%) of its mortgages were for home purchase.

Home purchase vs. refinance loans by year
Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

Requirements

Both conventional and government-backed loans have their own sets of borrower requirements, and Freedom Mortgage seems to adhere to the industry norms for these qualifications. Typically, conventional loans require a higher credit score and down payment than you need for a government-backed mortgage.

National mortgage requirements by type

Cost and fees

Freedom Mortgage charges origination fees, but these fees can vary. You can expect to pay between 0.5% and 1% of the loan amount in origination charges as part of the closing costs.

Freedom Mortgage does offer guarantees for on-time closings and competitive rates. The “commitment to close on time” promises borrowers $1,000 if their loan doesn’t close by a set date. Freedom Mortgage will also match another competitor’s rate or give the borrower $250. The company discounts closing costs by $250 as part of its “commitment to value.”

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    How do I know I can trust these reviews about Freedom Mortgage?
    • 4,804,639 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePunctuality & SpeedRatesHonesty & Transparency

    Reviewed Dec. 29, 2025

    I have spent two hours trying to get a hold of someone. I was hung up on after 30 minutes of waiting then attempted to escalate and they didn't pick up either. In my personal opinion these 5-star ratings have to lies. I would never recommend this company to anyone!

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    Customer Service

    Reviewed Dec. 6, 2025

    The worst customer service for existing customers! They couldn't speak proper English and kept hanging up on me when I asked for a supervisor. All of the responses were read from a script, no real human experience at all.

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      Customer ServiceCoveragePriceBilling

      Reviewed Nov. 17, 2025

      I have owned this home since 2016 and never had a problem with the mortgage company until Freedom Mortgage purchased the debt last year. They executed a payment to an insurance company without my authorization. Then after I went through the trouble of retrieving the payment to get it back into my escrow account, they sent threatening letters alleging that I had no home owners insurance, even though they had PROOF that I did. They additionally threatened to purchase another home policy on my behalf (again, without my authorization) that cost nearly 3 times what my current policy cost.

      And all of this was happening while I had a policy in force and current! I called on three separate occasions to straighten it out. The "Insurance Department" confirmed current coverage, but will not send a confirmation letter, and I continue to get letters threatening to purchase additional insurance. Due to their past actions of executing insurance payments without my authorization, I have no way of knowing whether I'll be getting a notice that they have initiated payment and zeroed out my escrow again.

      The Insurance Department is filled with incompetent people who cannot solve your problems beyond saying "I'm sorry." As a homeowner of more than 23 years who has kept timely payments with perfection and dealt with five different mortgage holders in the process, I can say with confidence that Freedom Mortgage is an absolute nightmare! Stay away!

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      Customer ServiceSales & MarketingLoan Process

      Reviewed Nov. 17, 2025

      STAY AWAY. Freedom Mortgage is HORRIBLE. Recently a loan for a home I purchased in 2021 has been sold to Freedom Mortgage for servicing. Since that time I have been CONSTANTLY HARASSED to by their sales and marketing team. I get weekly calls/texts and emails asking me to refinance or tap into my home's equity. I have called 5 or 6 times to ask them to take me OFF their list of solicitations yet the harassment continues.

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      Customer ServiceStaffLoan Process

      Reviewed Sept. 24, 2025

      Philippines based call center who gives you useless, cookie-cutter script responses to technical questions. Nearly impossible to speak to a loan officer. Many reviews say something similar, where they received inaccurate advice from a "loan advisor" (a fictional title which really means call center rep).

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      Refunds & PayoutsStaff

      Reviewed Aug. 11, 2025

      Worst experience EVER trying to refinance my home! I have a manufactured home that I purchased in 2014. I wanted to refinance to take a little equity out to pay down some debt. Well after four months of runaround from Freedom Mortgage, I will not be able to refinance because after spending $$$ out of my pocket (that I couldn't spare) for the engineer foundation certificate, I'm being told that my home's foundation is non compliant. Well, I asked them, how has my home been bought and sold so many times since 1985???? They made me do my own research and were no help at all. I have found a lender that can actually help us. I would never recommend Freedom Mortgage to anyone and will be so happy to be with a different lender when all is said and done.

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      Customer ServiceCoverageTechPriceStaffResolution

      Reviewed July 28, 2025

      FM REFUSING TO TIMELY ENDORSE AND RETURN INSURANCE CHECK AFTER CATASTROPHIC DAMAGES TO MY HOME. May 16, 2025 a catastrophic hail storm and tornado did catastrophic damage to my home, $76,000 of damage requiring new roof, new siding, window damages and outdoor structure. On June 30th, FM has had in their LOST DRAFT dept an OVERNIGHT ENVELOPE, the initial USAA check amt ~$44,500, completed documents from field and desk adjusters, as well as contractor's contract for replacement. I called on July 6th and was told by FM agent the USAA check was received on JUNE 30, was "processed" July 7th. Was informed 7-10 business days (July 18-21) for endorsement and return to homeowner to begin repair of damages. NO CHECK RECEIVED.

      July 22 I called FM LOSS DRAFT and spoke with (?) Sayez who told me the USAA insurance check was deposited into a FM account and that it was finally RE-processed on July 16th and FM would RE-issue a new check in the next 7-10 business days. I shared, again, consequences of continued damages to my exposed and compromised roof and siding as FM continues to delay endorsing the USAA check. He indicated he would send an "escalation". NONE of which happened, because as I write this COMPLAINT on July 28th, my home has been through 7 more serious rain and wind storms.

      Each of these storms has done more damage to my exposed and compromised home requiring SUPPLEMENT INSURANCE CLAIMS and becomes more costly to homeowners. Sadly, NO ONE at FM LOSS DRAFT gives a crap! FM was NOT my choice. They bought out my original lender and is the worst lender I have had the displeasure to do business. Their customer service agents are disgusting and the management team, who refuse to get on the phone and talk to customers, is even worst!

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      Customer ServicePunctuality & SpeedBilling

      Reviewed July 26, 2025

      Stay away from this company. They won't get back to you about anything. They just leave you hanging after making promises, can't even seem to send an email! I don't think after so many on-time payments over the years, they want to keep me as a customer, can't wait to get away as soon as I can.

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      Customer ServicePunctuality & SpeedStaffLoan ProcessRatesHonesty & Transparency

      Reviewed July 19, 2025

      Our previous VA mortgage was sold to and serviced by Freedom for 5yrs. Overall we got things resolved as needed, but it’s a slow process for everything. We just sold that house, needed a new loan approval on our new home. Our ‘loan advisor’ Paul was terrible. He outright mislead us, gave us inaccurate information, and had difficulty adding sums together. It took 2 days of emails/phone calls to get ‘sorry but the VA said they would only approve you $**k (ridiculously low sum) due to your credit scores blah blah blah. This is how a customer of theirs in good standing was treated.

      We went to a competitor, we got a VA 30yr 0 down low rate mortgage approval for more than we asked for on the phone in under an hour. Our ‘credit scores’ exceeded their minimums by a good margin so the VA had zero issues with us. We are not the problem, Freedom Mortgage and their lousy loan officer are. My advice, don’t use them at all. If you get sold to them, refinance elsewhere as soon as you are able. They have ZERO Customer loyalty.

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      Customer ServiceStaffLoan Process

      Reviewed July 14, 2025

      Terrible service, Never return your calls and their online portal is a joke. Run away from this lender. Took 4 months to close on my house and I'm a loan officer and I know what it takes to get approved. Delays after delays.

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      Sources
      ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page .
      1. Federal Financial Institutions Examination Council, “ HMDA Data Publication .” Accessed June 27, 2022.

      Freedom Mortgage Company Information

      Company Name:
      Freedom Mortgage
      Address:
      951 Yamato Road
      City:
      Boca Raton
      State/Province:
      FL
      Postal Code:
      33431
      Country:
      United States
      Website:
      www.freedommortgage.com
      Freedom Mortgage logo
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