Freedom Mortgage Reviews

So I have been with Freedom for over 10 years and they are horrible. They cancelled my policy with Allstate early on and got me the most expensive insurance policy. They increased my mortgage payments over $800 a month since the loan origination. They must get kick backs from there rip off insurance agencies. I have been working on correcting the latest scam again because they say my escrow is low. Of course it is! I’m paying for their insurance kick backs. I got full coverage, added wind coverage, and saved myself over $5,000k annually. Now they are scamming and saying they didn’t see the wind coverage I know I added. So guess what? They added another policy on top of all my existing ones!

I purchased my home with Freedom Mortgage in May of 2021 and as a 100% disabled veteran living in Virginia I do NOT have to pay taxes on my house. When CoreLogic, which is the escrow/tax recovery company Freedom Mortgage uses, pulled my tax statements from my county they would NOT accept my tax statement of 0$ which I am granted. So CoreLogic illegally pulled the prior years records that were of the former owner and used those against me. This is identity theft of the former owner. And federal fraud against me as I am NOT the former owner and have different taxes, tax rates and discounts. These are not blanket statements, but fact, as legal statutes are in place to prohibit companies from doing this. I informed Freedom mortgage of the error in December of 2021 and by Jan had both Freedom mortgage and Corelogic on the phone understanding what they did and promising to fix it.

My experience with Freedom Mortgage is a viable option in refinancing your mortgage in spite of the high interest interest rates as of yesterday. In my view, I see the interest rates going up to slow inflation rates. However, the processing time is timely and can get you through the experience with less stress and continue service and does not sell your loan to other serving agencies.

Freedom Mortgage purchased our VA home loan a month before we had to enter into Covid forbearance. We entered Covid forbearance because my husband was diagnosed with cancer and I lost my job during Covid. I requested to get out of Covid forbearance in September 2021. It has been OVER one full year and I am still trying to get our loan modification completed. In the meantime, the fees just keep adding up. Our payment only goes towards unapplied funds. The only people you can talk to are the customer service representatives who answer the phone. There are no supervisors or managers who you can talk to. No one ever calls me back even though they say a manager will contact me. I either call them or send a message on the website every couple of weeks trying to get this loan modified and up to date.

I am a property investor with multiple properties/mortgages. Freedom Mortgage purchased 1 of my mortgages. Freedom has increased my payment from $675 to $1005/month. None of my properties have escrow because I pay all the insurance and taxes myself. There are has never been a lapse in coverage as I have all payments automatically drafted from my accounts. Freedom increased my payment for escrow purposes on a 6 year old loan. I contacted Freedom and requested the escrow payment be removed. They asked for proof of insurance. I provided documentation of the most recent declaration page that had been renewed 9 months prior and showed no lapse in coverage.

Beware of these sleazy people, I have a mortgage with them and they sent us marketing mail for what looked to be a home equity loan. So I filled out an application with them and after they do a hard pull on my credit they tell me that they don't offer home equity loans. They want to sell me on a new mortgage at 2% higher than my existing mortgage. That's not to mention the nearly $12,000 in Fees and other charges they want us to pay for the loan. What a waste of time.

Last year Freedom Mortgage paid out my old insurance company and my new. This caused me to have at least 1400.00 in negative equity. Which also led to an increase in my mortgage. Once they paid both I received a letter stating they may have paid both but it is my job to recover the funds. All they do is place a 3-way call with Nsure which are affiliated with Universal Property and after six months nothing has been resolved. All I get is a major run around. I do plan on contacting the Department of Veterans Affairs.

Freedom purchased our original mortgage shortly after we bought our home. Shortly after this they sent information to me letting me know a refinance option was available to a lower rate and a better payment. The rate was lower and the payment was considerably better than what I was paying so I went with it. What I didn't realize was that they estimated my taxes for escrow at 1250 for the year. This was grossly under any estimate for the area where I live. There is no one in our county who pays close to that. They were off in their estimate by roughly 7600 dollars. So of course I am short in my escrow and now owe a little over 9000 dollars to cover the shortage.

The absolute WORST customer service experience of my life!!! I tried refinancing to a 15 year with these folks. They couldn’t get it done in 5 months. I went with Rocket Mortgage and they got it done in one month. Big difference. I work overseas for most of the year. I couldn’t get anyone to return my phone calls. I couldn’t get anyone to return my emails. Questions went unanswered. Promises to follow-up on my customer complaints were never followed-up on. Documents that I had already supplied were requested multiple times again.

I cannot even honestly validate giving a star to this company. The customer service is not only unprofessional but you never get a call back when promised. They buy out mortgages without consent of the homeowners then surprise you with mortgage payments all without closing papers being signed. Then send threatening letters of foreclosure when you haven't even closed with them. No one knows what the other person is doing and no one can ever answer any questions clearly. To have seen high reviews previously and after the experience my parents have had with them I would NEVER recommend for anyone to use this company or even have one thought of using them. They are scam artists at their finest and are only out to take advantage of customers/people. Highly dissatisfied and disgusted with this company and their fake apologies and worthless promises.

I’m trying to refinance with another company. I sent qualified written request to Freedom Mortgage demand My mortgage history and a letter it says I finished my forbearance agreement and I paid as agreed. They ignored my Qualified written request. I had to wait over two hours to get a hold of a supervisor. I talked to 10 customer service. I still don’t have my demand. They trying To delay those demands so I could stay with them charging me $39.37 a day.

Freedom Mortgage did a wonderful job with our home refinance. They walked us through the entire process. We feel like they were working on our behalf to place us in a better long term loan. They were prompt to answer any questions and address any concerns that we had about the loan and/or the process. I would highly recommend them to both friends and family, if they are in the market for a loan.

Lenders are knowledgeable. Always willing to work with you. Always watching out for mortgage rate drops that will save you money. Fast closing on new or refinance loans. For your convenience a refinance can be singed at your residence.

The Short: DO NOT DO NOT DO NOT GO WITH THIS COMPANY. The long: Freedom Mortgage has pushed our closing back for our refinance 4 times now! None of it is issues with us. Our credit score is great and we have NOTHING else holding us back from closing. We were supposed to close back in November of 2020!!!! It is now April 2021 and they just called to cancel the closing yet again the day before we are supposed to close! This is the most unprofessional business I have ever dealt with. I highly recommend that you avoid using Freedom Mortgage at all cost. They will run circles around you and hit your credit score 5 TIMES!!!! Because they can’t get their act together. This is a joke of a company.

My mortgage was transferred to Freedom recently. On February 19th, I wanted to make a payment for half the March amount due. I was going to make the rest the week after. However, when I made the 700 dollar payment on the website, it went to principal only, which was not what I intended. On February 28th, when I logged on to make the remaining payment, I realized what had happened. I knew it had been applied to principal because it was still showing the full amount due. I called Freedom and they said they could process a refund after 10 days, so call back on the 1st, because that would be the 10th day. (Call 1) March 1st, I called and was told by a man that I would receive the refund in 24-48 hours.

I never post any reviews because it’s just not worth the time however, I had to explain how sneaky and untrustworthy J.G. Wentworth is. I refinanced with them last year as it was my first time doing so. I asked for a 30 year fixed rate and was given a conventional loan instead. I didn’t know till today because I was told by the new bank who purchased my loan. The loan officer who helped me was Celeste ** and Charise **. I tried calling them and first the lines rang. Now they blocked my calls since I left a message of why they didn’t do what I asked. This place is not trustworthy and I wouldn’t do any business with them again. I called many times. No manager or person in charge has time to speak to me. If I can give them - ratings I would. Hope this helps and no one else gets ripped off.

Glenn was as efficient as any loan officer I've ever dealt with (been involved with over a dozen purchases/sales). He gave me a killer rate compared to the three others that I obtained. He made a great suggestion when he asked me if I was a veteran as I was not thinking about using my VA. He made the whole process so painless. I appreciate it!! So sorry, this link went to a spam box and I just dug it out. The loan was over 2 yrs ago. Thanks, Moo

The loan representative made false promises to get me to apply for a home refinance. During the process I learned this representative left the company. After that, the manager stepped in to take up the slack and was very pushy, rude at times, and made the whole experience an unpleasant one. I withdrew my application due to the poor transparency and poor customer service.

In 2013 I purchased a home, and as a veteran used my option to do it via a VA loan. Between 2013 and 2016 my loan was re-sold 3 times, and I was quite frustrated in dealing with small mortgage companies with little web-presence, short/odd customer service hours, and not accepting electronic payments. In 2016 I started a search for a mortgage company that seems reputable with better options, and hoped for one that would not immediately sell my loan. I discovered JG Wentworth who met my criteria, and stated that it was their policy not to sell VA loans, so I re-financed with JG Wentworth.

Really bad experience! The day before we were set to close on a refinance, we get an email saying that the closing has to be pushed back. We didn't hear anything from them for over a month! I asked for my appraisal fee back and I haven't heard a response yet! We ended up going with another mortgage company! STAY AWAY!

I went to LendingTree (reluctantly) after speaking with my major bank (business and personal) and my last home mortgage broker about a home refinance. I was reading the news and could tell that they were quoting rates that were too high and too many requirements. After reluctantly opening a request on LendingTree, I got inundated with lender responses on the first and second day. This turned out to be a good thing. I could immediately tell if I liked their follow up approach. I picked only one lender to call back, J.G. Wentworth. Their followup was a real human, with a calm and professional manner. Every other lender left an automated message.

Earlier this year we refinanced our home through JG Wentworth. Even before we made our first payment, they sold the mortgage to someone else. That was not really a big problem to us. This month we filed an insurance claim for hail damage to our roof. Having not done this before, I didn't know the claim check must be made out to me as well as the mortgage company. Not knowing any different, the check was made out to me and JG Wentworth. In an effort to resolve the matter, I called JG Wentworth four times in a week and no one could inform me what to do. They would say they would have someone call me back but, I never received anything from them at all.

I barely had my loan 2 weeks and they sold it to a third party. They sold it before my first payment. Why bother going through the whole time factor, to only have your loan sold in two seconds. Very obviously only after the amount of numbers they can generate through loan refi's. Considering I have never refinanced before because I was cautious, well this takes the cake. I do not recommend JG Wentworth.

Our lending agent (Tom **) was recommended to us by our realtor who had closed many houses with him.  We we heard he was working with JG Wentworth, we felt very confident that we were in good hands for him to be working with such a reputable company. Total incompetence from the lender. We were asked for the same documents over and over. We were told documents we submitted were fine, and then asked to resubmit them. We were pushed off to his assistant because he was too busy to handle us, but knew he was busy when he took on our loan.

I applied for a loan with JG Wentworth, I spoke to Jesse **. He told me that there would be two scenarios based on what the house appraised for. AFTER I received the lower appraisal, he tells me that I need to give them $6000 dollars (I was never told about this beforehand). So now I"m out $485 for the appraisal, thanks for nothing. Don't use these guys, especially not Jesse **.

Mike ** and Russell ** were fantastic. They answered all my questions and returned all my communication in a timely manner. I originally contacted Quicken Loans but was soon upset with there high pressure sales mythology and flood of phone calls that I immediately looked elsewhere. JG Wentworth had high reviews so I decided to contact them. No high pressure to commit and no flood of phone calls. I think I made the best decision to go with JG Wentworth. Plus JG Wentworth's closing cost were substantially less than Quicken Loans.

Jeremy was excellent and very patient from the start to the end. He was always available even on weekends. He guided us through the whole process as well as assisting us with appraisals and the closing. Everything went seamless.

I start to work on Refinance my home loan with Bruce **. He's a professional, responsible, quickly answer any my questions at any time. He helped me done with the first important step to get the application, condition loan...etc done. After that, I worked with Magali **. And she's professional too. Quick answer your questions, hardworking to make everything done on time. I highly recommend both Magali ** and Bruce ** in case you want to get your refinance home loan done. Thank you J.G Wentworth so much to help me save almost $100k in my home loan with lower rate, best in the market!

We refinanced our home, the loan officer (Magali **) was very knowledgeable, responsive, thorough (provided all the needed details to compare between the different options). JG Wentworth had better rates than 5 other competitors. The rates went down after we locked, they respected their word and gave me the new low rate. Closing was also convenient near our home. Would do business with them again anytime.

We went with JG Wentworth to refinance our home. We are so thankful that we did! Everyone we dealt with, especially Mike **, was extremely knowledgeable and very helpful throughout the entire process. We will definitely use them again for future needs and recommend them to everyone. Thank JG Wentworth Team!

Overall, I couldn't be happier about how my refi went. Closed on time. Terms were good. But most importantly, there was no hassle whatsoever due to working with Nicole **. From beginning to end, communication was top notch. And it wasn't just communication, there was ample transparency in terms of closing costs. Couldn't have asked for a better loan officer and will definitely recommend to others.

The process took 2.5 months on a simple refi. We had to submit the paperwork multiple times because the website was all screwed up. They could not figure out how to get a digital signature working. We finally canceled when they did not honor the reduced rate after lock promise. Overall, the worst finance company I have ever dealt with and I have owned homes, lake property, vehicles of high value. Never ever again.

Mor ** was more than helpful, always available, and very patient. He actually initiated my new loan, alerting me that I could get a lower interest rate, and could save money on the cost of the loan in the long run.

I found getting a mortgage with JG Wentworth to be one of the biggest mistake of my life. My home was already paid for (no mortgage), I really wanted a home equity loan however they said they only could offer me a new mortgage. I was reluctant to do this but went ahead because of the need to have money for needed home repairs. The loan officer I had Nick ** was quite bad. Whenever I had a question about something I had to send an email asking him to call me back. Sometimes it would be the next day before I would get a call back from him and that was with me calling him a 2nd time.

For starters, my credit score is about 800, so you'd think an easy process, right? Well, where to begin? I was transferred loan officers in the middle of the process and given bad pricing on how many "points" were agreed to in a refinance. The closing disclosure came back wrong and created an even further delay. I have still yet to close, but am praying it happens in the next few days.

Mr. Jesse **, NMLS #**, was an excellent communicator and extremely thorough and prompt in his responses. His professionalism and ability to clarify items made us feel that we were being well served in the loan process. I would and will recommend him to my acquaintances. He is a great ambassador for J.G. Wentworth.

Nicole is simply amazing. She helped us every step of the way with our refinancing. She is very knowledgeable, professional and kind. We are extremely pleased with her and highly recommend her. Nicole is top notch.

Jeremy ** is one of the best loan officers I've ever dealt with he kept me posted on the best possible interest rate. He was professional, personable, and did whatever he could to help assure a good experience. He was always available, and incredibly responsive to my questions. He made my refinance a good experience, even when faced with adversity. Highly recommended!

This is my 2nd refinance with Jesse and I couldn't be happier. He goes above and beyond the call of duty when it comes to putting your mind at ease and getting the job done. From the 1st day I contacted Jesse through closing, he was with me every step of the way making sure I knew what was happening and would quickly answer all questions I had. Great guy, best loan officer around!

I had an excellent experience refinancing my house with J.G. Wentworth Home Lending. My loan officer Jesse ** was amazing. He was very professional and patient. He was always available and ready to explain everything to me. Due to his hard work, I was able to close way ahead of time. Thank you Jesse, you're simply the best!