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J.G. Wentworth Home Lending
Overall Satisfaction Rating
4.00/5
  • 5 stars
    71
  • 4 stars
    4
  • 3 stars
    1
  • 2 stars
    4
  • 1 stars
    25
Based on 105 ratings submitted in the last year
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J.G. Wentworth Home Lending

ConsumerAffairs Accredited Brand

J.G. Wentworth Home Lending is a direct lender with highly competitive mortgage rates, an easy application process and exceptional customer service.

Mortgages made easy and affordable

Putting you first is the thinking that drives the J.G. Wentworth Home Lending client-friendly mortgage program.

Super low interest rates

Count on mortgage rates that are very competitive – and with no “gotcha” points or hidden fees. Use our online calculator to see how little you could be paying.

The mortgage you need we most likely have

Buying a home, rental property or vacation home? Refinancing an existing mortgage? We can help with loans that include:

· Fixed-rate and adjustable-rate mortgages

· FHA loans with a low down payment

· VA mortgages with no down payment

· And more

Simplicity

Our application process is easy and fast. This time-saving process starts with a free, no-obligation quote delivered to you in minutes.

Trust

We have an A+ Rating with the Better Business Bureau, and our parent company, J.G. Wentworth, has served the community since 1992. Together with these assurances of quality, check out the many testimonials from customers just like you.

J.G. Wentworth Home Lending is an Equal Housing Lender. NMLS # 2925. We do not provide legal, tax or investment advice. Please visit our website for more information on State Licenses and Disclosures.

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280 J.G. Wentworth Home Lending Consumer Reviews

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Page 2 Reviews 31 - 60
Rated with 1 star
Verified Reviewer
Original review: March 17, 2019

Wilson ** did a good job with the application process and getting a good rate. The wheels fell off as soon as our file was handed off to Caroline ** for document processing. She immediately asked us for a ton of documents, most of which we had already submitted as part of the applications process. She didn't review any of the existing material. We had to constantly badger her to make any progress on the file. Ultimately, she didn't even begin to arrange for an appraisal until 3 days before the scheduled closing date (which they knew about for 8 weeks). We missed our closing date. JGW gave us some credits to compensate for our troubles but I would have rather had a competent document processor.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: March 12, 2019

I have no complaints, Mr.Walter ** was very professional. The process was very easy, Mr. ** explained everything step by step. When we had questions he explained everything to the fullest. Whenever I called and left messages he always returned my calls. Thank you Mr. ** for help, kindness and understanding.

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Rated with 5 stars
Verified Reviewer
Original review: March 12, 2019

Walter was very easy to work with, and he was not pushy like many other lenders we spoke with. He responded quickly to questions, and made sure to let us know about an affiliation with Costco, that allowed us to get a lower rate with our Costco membership.

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Customer increased Rating by 4 stars!
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Verified Reviewer
Original review: March 1, 2019

I had to constantly ask for updates, go weeks and all I hear was crickets. I was told several times I was clear to close and at the final hour kept coming up with new BS. The final straw, got an email that I was clear to close Thursday morning, got a call from the closing attorney, then an hour later Loan officer called me saying they could not verify my income! What, why the heck did you clear me to close. Horrible experience over the last three months and now I have to start all over again. Untrustworthy and no communication to the borrower. I would not recommend.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 26, 2019

I recently purchased a house and had J.G. Wentworth handle my mortgage. The reason I did this was I previously refinanced and Jesse ** did such an exceptional job with it that when I decided on this purchase I knew exactly who to call. Jesse is professional at all times and is really attentive to detail. Always there for help no matter the time of day. He's a real asset to your company.

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Rated with 1 star
Verified Reviewer
Original review: Feb. 13, 2019

Spent two months and 600$ of my own money on things that were needed so we could close the loan. I did everything and supplied everything they needed. Ted my original loan officer was fantastic and was there whenever I had time even Sunday nights.

3 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Feb. 7, 2019

After extensive research I had narrowed my list to two companies. The loan officer I was working with was friendly and helpful. I was upfront about getting quotes from more than one company. In the end I chose another company and the following day I received a call from J G Wentworth's retention department. The man I spoke with was aggressive, rude and would not take "no" for an answer. I had picked two good companies and could have easily gone back to them had I not been disrespected. He seemed taken aback when I suggested they switch their sales tactics and give the customer their best quote from the beginning. He was unprofessional in the derogatory way he spoke about the other company. Once I started to disagree with him and expressed that I felt he was being aggressive, he quit listening to my attempts to improve their customer service. He then hung up on me.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Jan. 31, 2019

Our experience in selling, closing, buying and closing on our new home was handled by JGW, loan specialist, Megan ** and we are shocked at what a smooth process it was. Megan was very professional, and very clear in all of her communications. The entire process was a very pleasant experience, and we could not be more satisfied with JGW and their representatives, Megan **. 1000% satisfaction.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Jan. 29, 2019

J.G. Wentworth provided the most pleasant experience and best customer service during my Mortgage Refi. I wasn't originally thinking about refinancing my home, but then I received a promo e-mail from Costco and decided to call and learn more about my options and qualification requirements. Loan Officer, Julie **, was by far the most responsive and knowledgeable professional I had ever worked with. She walked me through my different options and helped me through the entire process to make sure my loan was approved and funded. I would 110% recommend this company to anyone. If you're considering to refinance, use J.G., you won't regret it!!! Good luck Sincerely, happy customer!

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 26, 2019

This was a wonderful experience. It took less than a month to close. Detailed information on any questions asked. Jesse was a great, well knowledgeable loan officer and I can say I am now debt free with the exception of paying my Mortgage. Best decision made and now I can fulfill my financial goals to save more.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 9, 2019

I applied for a loan and received a pre-approval. Then I was quoted various fees that were higher than what was initially quoted. I submitted all my proof as requested AND sent an email stating that I did not want to be charged for appraisal until approval was certain. I was charged $450 for appraisal and told the loan agent made a mistake and doubled income I stated on my input of information on their end. It took a month and half to even get a solid pre-approval and they kept increasing fees and interest rate over weeks for various BS reasons! Ultimately, I lost $450 for appraisal and didn't get loan approval even though I supplied exactly what I had stated initially to my loan agent. NOT A TRUSTWORTHY COMPANY and I would never use them for anything!!! Lost money and a property over.

14 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Jan. 3, 2019

I'm sure that everyone at JG Wentworth is great to work with. However, Megan was the only person that I ever had to talk to. She was very quick to respond to *all* of my questions and super supportive throughout the entire process. The hardest part was the waiting to close (nothing to do with the JG Wentworth side of things), but it was all worth it and with her help, it was possible. My family is so thankful!???

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 31, 2018

First I was told I'll be able to receive the loan. Spent $500 was told everything looked good. Waited a month. The whole time I have to call them with no response. I would receive a call saying the loan was not approved. Due to my overtime. I recently got a promotion at work but lost a month's worth of salary for training. I told my agent of this in the beginning of my loan process. Was told that would not be a problem. Now I have an inquiry on my credit report, wasted $500. When from the beginning they could have been honest with me.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 28, 2018

I just completed a home refinance with Magali serving as my contact and agent. I could not be happier with her help and service throughout the process. She was professional from day one and kept me up to date every step of the way. She offered suggestions I had not thought of and made this process seamless.

2 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Dec. 19, 2018

We just closed our refinance with J.G. Wentworth. Our Senior Loan officer was Ms. Rebecca **. She was extremely competent and was 100 percent available by phone, text or email any time of the day. She answered all of our questions before choosing J.G. Wentworth and made the process go very smoothly and quickly. I would recommend anybody looking to refinance to ask for her by name.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 17, 2018

I have never had someone so committed to helping this loan process succeed as quick as possible. Jesse explained EVERYTHING to me so there was nothing hidden. I am very happy to have him help me through this process.

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Rated with 5 stars
Verified Reviewer
Original review: Dec. 5, 2018

Megan was awesome! Very responsive and informative. I was given several options to lower my mortgage before closing. When I had a question she was one text or phone call away. In the process, I received some unexpected news and asked if it would be possible to close within several weeks so I can fly out. Needless to say it got done. Besides sending documents, I didn’t really have do much. The process was painless.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

We had a wonderful experience with Jesse **, NMLS #** Sr. Loan Officer. He is very professional, articulate, diligent, and knowledgeable regarding the refinancing process. He was able to take our application, gather necessary documents, and schedule the closing of our refinance in three weeks! We highly recommend his to anyone interested in refinancing their home. We are very grateful for his efforts and expertise!

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Rated with 5 stars
Verified Reviewer
Original review: Nov. 30, 2018

Megan ** from JG Wentworth was very professional and personable person to work with. She explained everything to me from the beginning to the end in the process of refinancing this loan. She helped us reduce our extremely high mortgage payment to a much lower payment that is more manageable. Our experience was incredibly painless and wonderful. I would highly recommend Megan. I appreciate all the hard work and courtesy that went into the refinancing of this loan.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 27, 2018

I was interested in refinancing and was speaking with Russell **, Senior Loan Officer, Woodbridge, VA. I was not finished with my application and specifically asked that my application NOT be submitted until after the weekend had passed so I could go over things on Monday before submission. Never heard from him on Monday, I assume he was off. Although I thought he had given me his cell number, no response to my messages until Tuesday. Anyway, the application had been submitted by then, even though I asked that it not be until he and I went through it together. My credit score took a five-point drop due to the hard inquiry that I had asked not to do until we got together after the weekend to finalize it. Frustration for me means that I will look elsewhere when I am ready to refinance or buy another home.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

My experience with JGW started off pretty rocky. The 1st two loan officers left the company and I had to start the process of purchasing my home a total of 3 times over several months. Mike ** was my 3rd and luckily final loan officer. He was supportive and consoling throughout my difficult time. He was responsive and very knowledgeable. His experience is what brought our family to the finish line. He is truly a wonderful person and anyone who is lucky enough to deal with him is blessed. Thank you again Mike for all of your support and help. We can't thank you enough.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2018

Jesse ** was extremely amazing. He was so patient working with me and taking time to explain every step in details from the beginning to the closing. I hear a lot about how house buying process is so stressful but I must say, this was such a stress free experience for me and I am so glad I worked with him. Thank you Jesse, I really do appreciate your step by step guidance.

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Rated with 5 stars
Verified Reviewer
Original review: Nov. 17, 2018

My whole experience was wonderful. From my first contact with Jinnette ** at JG Wentworth to the closing of my loan, the process was great. No stress or pressure. Everything fell into place. She was upfront and personable. I can't believe how easy it was. She did all the work. I just provided information. What a blessing she was. I would refer anyone I know to her. Thanks to all at JG Wentworth.

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Rated with 1 star
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Verified Reviewer
Original review: Nov. 16, 2018

Do you enjoy having to constantly follow up with people? Do you like to be YELLED at when asking for an update? Do you enjoy working with people that can't take responsibility and are constantly pointing the finger? Are you planning on missing your closing date? Would you like to lose your mind after you tell them they were behind schedule and they literally yell at you and blame you for being behind schedule even though you send them everything they ask for within an hour of the request? Do you like it when people lie to and get angry with you because you asked for an update or explanation on something? Do you like asking a yes or no question and getting a 20-minute ambiguous answer that doesn't answer the yes no question and then trying to spend an additional 10 mins to get them to pick Yes or No?

Do you love calling and emailing people every day for the same issue? Do you frequently send personal information like SSN, Bank Accounts, Drivers License, etc. only to wonder if they got it and if it's still sitting in the email even though you have explicated asked several times for a quick "Got it" or "Thank you" confirming they have received it? Do you have a need to work with Incompetent "professionals", Liars, Rage Monsters, Morons, Arrogant Salesmen type people, and Lazy Finger-Pointers? If you answered yes to any of these questions, You will Love working with J.G. Wentworth because they literally did all of the previously mentioned things. This is my first bad review ever and they deserve it! They literally did not have a Single redeemable quality.

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17 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 13, 2018

I had the pleasure of working with Jesse **. Initially he was a bit too pushy for my liking (probably taught to do that) but in all honesty, as soon as I asked for some space and time, I got it. Extremely responsive to any and all questions, and very knowledgeable. I would certainly highly recommend Jesse!

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2018

Jesse ** was completely professional, reliable, timely and accurately answered all my questions in regards to my closing. He was able to keep the processing moving along efficiently and enabled my close to be completed on time and smoothly. I appreciate all his hard work. Thank you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 7, 2018

Had a great experience with refinancing our home mortgage. Worked with Jesse ** who was fantastic. He was very professional, available for any questions, walked me through all the stages. Was an incredibly smooth process.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 2, 2018

I worked with Joseph ** on a mortgage loan. He took my information and had me send in paperwork for the loan. This process continued for a month. I paid $500 for an appraisal. 2 days before we were supposed to close they decided I didn't have enough credit established and denied the loan. This person knew when he ran my credit on the first day that he could not complete the loan but he drag us along and had us pay for things that are no help to us now. Do not use this loan officer! He is not honest!

11 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 1, 2018

My experience with Jesse ** was very favorable. He had a very professional way about him. Jesse had a calming attitude that made the whole process easier to get through. He was extremely accessable also which I was so very grateful! A very good man. Thanks Jesse.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 26, 2018

Jesse was very patient during this long process. He handled the situation very professionally. Never did I feel that I had lost contact with him. He kept me well informed from start to finish. I would rate his performance as an A+.

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J.G. Wentworth Home Lending Company Information

Company Name:
J.G. Wentworth Home Lending
Address:
3350 Commission Court
City:
Woodbridge
State/Province:
VA
Postal Code:
22192
Country:
United States
Phone:
8557011892
Website:
www.jgwentworth.com
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