Freedom Mortgage Reviews

So I have been with Freedom for over 10 years and they are horrible. They cancelled my policy with Allstate early on and got me the most expensive insurance policy. They increased my mortgage payments over $800 a month since the loan origination. They must get kick backs from there rip off insurance agencies. I have been working on correcting the latest scam again because they say my escrow is low. Of course it is! I’m paying for their insurance kick backs. I got full coverage, added wind coverage, and saved myself over $5,000k annually. Now they are scamming and saying they didn’t see the wind coverage I know I added. So guess what? They added another policy on top of all my existing ones!

I purchased my home with Freedom Mortgage in May of 2021 and as a 100% disabled veteran living in Virginia I do NOT have to pay taxes on my house. When CoreLogic, which is the escrow/tax recovery company Freedom Mortgage uses, pulled my tax statements from my county they would NOT accept my tax statement of 0$ which I am granted. So CoreLogic illegally pulled the prior years records that were of the former owner and used those against me. This is identity theft of the former owner. And federal fraud against me as I am NOT the former owner and have different taxes, tax rates and discounts. These are not blanket statements, but fact, as legal statutes are in place to prohibit companies from doing this. I informed Freedom mortgage of the error in December of 2021 and by Jan had both Freedom mortgage and Corelogic on the phone understanding what they did and promising to fix it.

My experience with Freedom Mortgage is a viable option in refinancing your mortgage in spite of the high interest interest rates as of yesterday. In my view, I see the interest rates going up to slow inflation rates. However, the processing time is timely and can get you through the experience with less stress and continue service and does not sell your loan to other serving agencies.

Freedom Mortgage purchased our VA home loan a month before we had to enter into Covid forbearance. We entered Covid forbearance because my husband was diagnosed with cancer and I lost my job during Covid. I requested to get out of Covid forbearance in September 2021. It has been OVER one full year and I am still trying to get our loan modification completed. In the meantime, the fees just keep adding up. Our payment only goes towards unapplied funds. The only people you can talk to are the customer service representatives who answer the phone. There are no supervisors or managers who you can talk to. No one ever calls me back even though they say a manager will contact me. I either call them or send a message on the website every couple of weeks trying to get this loan modified and up to date.

I am a property investor with multiple properties/mortgages. Freedom Mortgage purchased 1 of my mortgages. Freedom has increased my payment from $675 to $1005/month. None of my properties have escrow because I pay all the insurance and taxes myself. There are has never been a lapse in coverage as I have all payments automatically drafted from my accounts. Freedom increased my payment for escrow purposes on a 6 year old loan. I contacted Freedom and requested the escrow payment be removed. They asked for proof of insurance. I provided documentation of the most recent declaration page that had been renewed 9 months prior and showed no lapse in coverage.

Beware of these sleazy people, I have a mortgage with them and they sent us marketing mail for what looked to be a home equity loan. So I filled out an application with them and after they do a hard pull on my credit they tell me that they don't offer home equity loans. They want to sell me on a new mortgage at 2% higher than my existing mortgage. That's not to mention the nearly $12,000 in Fees and other charges they want us to pay for the loan. What a waste of time.

Last year Freedom Mortgage paid out my old insurance company and my new. This caused me to have at least 1400.00 in negative equity. Which also led to an increase in my mortgage. Once they paid both I received a letter stating they may have paid both but it is my job to recover the funds. All they do is place a 3-way call with Nsure which are affiliated with Universal Property and after six months nothing has been resolved. All I get is a major run around. I do plan on contacting the Department of Veterans Affairs.

Freedom purchased our original mortgage shortly after we bought our home. Shortly after this they sent information to me letting me know a refinance option was available to a lower rate and a better payment. The rate was lower and the payment was considerably better than what I was paying so I went with it. What I didn't realize was that they estimated my taxes for escrow at 1250 for the year. This was grossly under any estimate for the area where I live. There is no one in our county who pays close to that. They were off in their estimate by roughly 7600 dollars. So of course I am short in my escrow and now owe a little over 9000 dollars to cover the shortage.

The absolute WORST customer service experience of my life!!! I tried refinancing to a 15 year with these folks. They couldn’t get it done in 5 months. I went with Rocket Mortgage and they got it done in one month. Big difference. I work overseas for most of the year. I couldn’t get anyone to return my phone calls. I couldn’t get anyone to return my emails. Questions went unanswered. Promises to follow-up on my customer complaints were never followed-up on. Documents that I had already supplied were requested multiple times again.

I cannot even honestly validate giving a star to this company. The customer service is not only unprofessional but you never get a call back when promised. They buy out mortgages without consent of the homeowners then surprise you with mortgage payments all without closing papers being signed. Then send threatening letters of foreclosure when you haven't even closed with them. No one knows what the other person is doing and no one can ever answer any questions clearly. To have seen high reviews previously and after the experience my parents have had with them I would NEVER recommend for anyone to use this company or even have one thought of using them. They are scam artists at their finest and are only out to take advantage of customers/people. Highly dissatisfied and disgusted with this company and their fake apologies and worthless promises.

I’m trying to refinance with another company. I sent qualified written request to Freedom Mortgage demand My mortgage history and a letter it says I finished my forbearance agreement and I paid as agreed. They ignored my Qualified written request. I had to wait over two hours to get a hold of a supervisor. I talked to 10 customer service. I still don’t have my demand. They trying To delay those demands so I could stay with them charging me $39.37 a day.

Freedom Mortgage did a wonderful job with our home refinance. They walked us through the entire process. We feel like they were working on our behalf to place us in a better long term loan. They were prompt to answer any questions and address any concerns that we had about the loan and/or the process. I would highly recommend them to both friends and family, if they are in the market for a loan.

Lenders are knowledgeable. Always willing to work with you. Always watching out for mortgage rate drops that will save you money. Fast closing on new or refinance loans. For your convenience a refinance can be singed at your residence.

The Short: DO NOT DO NOT DO NOT GO WITH THIS COMPANY. The long: Freedom Mortgage has pushed our closing back for our refinance 4 times now! None of it is issues with us. Our credit score is great and we have NOTHING else holding us back from closing. We were supposed to close back in November of 2020!!!! It is now April 2021 and they just called to cancel the closing yet again the day before we are supposed to close! This is the most unprofessional business I have ever dealt with. I highly recommend that you avoid using Freedom Mortgage at all cost. They will run circles around you and hit your credit score 5 TIMES!!!! Because they can’t get their act together. This is a joke of a company.

My mortgage was transferred to Freedom recently. On February 19th, I wanted to make a payment for half the March amount due. I was going to make the rest the week after. However, when I made the 700 dollar payment on the website, it went to principal only, which was not what I intended. On February 28th, when I logged on to make the remaining payment, I realized what had happened. I knew it had been applied to principal because it was still showing the full amount due. I called Freedom and they said they could process a refund after 10 days, so call back on the 1st, because that would be the 10th day. (Call 1) March 1st, I called and was told by a man that I would receive the refund in 24-48 hours.

I never post any reviews because it’s just not worth the time however, I had to explain how sneaky and untrustworthy J.G. Wentworth is. I refinanced with them last year as it was my first time doing so. I asked for a 30 year fixed rate and was given a conventional loan instead. I didn’t know till today because I was told by the new bank who purchased my loan. The loan officer who helped me was Celeste ** and Charise **. I tried calling them and first the lines rang. Now they blocked my calls since I left a message of why they didn’t do what I asked. This place is not trustworthy and I wouldn’t do any business with them again. I called many times. No manager or person in charge has time to speak to me. If I can give them - ratings I would. Hope this helps and no one else gets ripped off.

Glenn was as efficient as any loan officer I've ever dealt with (been involved with over a dozen purchases/sales). He gave me a killer rate compared to the three others that I obtained. He made a great suggestion when he asked me if I was a veteran as I was not thinking about using my VA. He made the whole process so painless. I appreciate it!! So sorry, this link went to a spam box and I just dug it out. The loan was over 2 yrs ago. Thanks, Moo

The loan representative made false promises to get me to apply for a home refinance. During the process I learned this representative left the company. After that, the manager stepped in to take up the slack and was very pushy, rude at times, and made the whole experience an unpleasant one. I withdrew my application due to the poor transparency and poor customer service.

In 2013 I purchased a home, and as a veteran used my option to do it via a VA loan. Between 2013 and 2016 my loan was re-sold 3 times, and I was quite frustrated in dealing with small mortgage companies with little web-presence, short/odd customer service hours, and not accepting electronic payments. In 2016 I started a search for a mortgage company that seems reputable with better options, and hoped for one that would not immediately sell my loan. I discovered JG Wentworth who met my criteria, and stated that it was their policy not to sell VA loans, so I re-financed with JG Wentworth.

Really bad experience! The day before we were set to close on a refinance, we get an email saying that the closing has to be pushed back. We didn't hear anything from them for over a month! I asked for my appraisal fee back and I haven't heard a response yet! We ended up going with another mortgage company! STAY AWAY!

I went to LendingTree (reluctantly) after speaking with my major bank (business and personal) and my last home mortgage broker about a home refinance. I was reading the news and could tell that they were quoting rates that were too high and too many requirements. After reluctantly opening a request on LendingTree, I got inundated with lender responses on the first and second day. This turned out to be a good thing. I could immediately tell if I liked their follow up approach. I picked only one lender to call back, J.G. Wentworth. Their followup was a real human, with a calm and professional manner. Every other lender left an automated message.

Earlier this year we refinanced our home through JG Wentworth. Even before we made our first payment, they sold the mortgage to someone else. That was not really a big problem to us. This month we filed an insurance claim for hail damage to our roof. Having not done this before, I didn't know the claim check must be made out to me as well as the mortgage company. Not knowing any different, the check was made out to me and JG Wentworth. In an effort to resolve the matter, I called JG Wentworth four times in a week and no one could inform me what to do. They would say they would have someone call me back but, I never received anything from them at all.

I barely had my loan 2 weeks and they sold it to a third party. They sold it before my first payment. Why bother going through the whole time factor, to only have your loan sold in two seconds. Very obviously only after the amount of numbers they can generate through loan refi's. Considering I have never refinanced before because I was cautious, well this takes the cake. I do not recommend JG Wentworth.

Our lending agent (Tom **) was recommended to us by our realtor who had closed many houses with him.  We we heard he was working with JG Wentworth, we felt very confident that we were in good hands for him to be working with such a reputable company. Total incompetence from the lender. We were asked for the same documents over and over. We were told documents we submitted were fine, and then asked to resubmit them. We were pushed off to his assistant because he was too busy to handle us, but knew he was busy when he took on our loan.

I applied for a loan with JG Wentworth, I spoke to Jesse **. He told me that there would be two scenarios based on what the house appraised for. AFTER I received the lower appraisal, he tells me that I need to give them $6000 dollars (I was never told about this beforehand). So now I"m out $485 for the appraisal, thanks for nothing. Don't use these guys, especially not Jesse **.

Mike ** and Russell ** were fantastic. They answered all my questions and returned all my communication in a timely manner. I originally contacted Quicken Loans but was soon upset with there high pressure sales mythology and flood of phone calls that I immediately looked elsewhere. JG Wentworth had high reviews so I decided to contact them. No high pressure to commit and no flood of phone calls. I think I made the best decision to go with JG Wentworth. Plus JG Wentworth's closing cost were substantially less than Quicken Loans.

Jeremy was excellent and very patient from the start to the end. He was always available even on weekends. He guided us through the whole process as well as assisting us with appraisals and the closing. Everything went seamless.

I start to work on Refinance my home loan with Bruce **. He's a professional, responsible, quickly answer any my questions at any time. He helped me done with the first important step to get the application, condition loan...etc done. After that, I worked with Magali **. And she's professional too. Quick answer your questions, hardworking to make everything done on time. I highly recommend both Magali ** and Bruce ** in case you want to get your refinance home loan done. Thank you J.G Wentworth so much to help me save almost $100k in my home loan with lower rate, best in the market!

We refinanced our home, the loan officer (Magali **) was very knowledgeable, responsive, thorough (provided all the needed details to compare between the different options). JG Wentworth had better rates than 5 other competitors. The rates went down after we locked, they respected their word and gave me the new low rate. Closing was also convenient near our home. Would do business with them again anytime.

We went with JG Wentworth to refinance our home. We are so thankful that we did! Everyone we dealt with, especially Mike **, was extremely knowledgeable and very helpful throughout the entire process. We will definitely use them again for future needs and recommend them to everyone. Thank JG Wentworth Team!

Overall, I couldn't be happier about how my refi went. Closed on time. Terms were good. But most importantly, there was no hassle whatsoever due to working with Nicole **. From beginning to end, communication was top notch. And it wasn't just communication, there was ample transparency in terms of closing costs. Couldn't have asked for a better loan officer and will definitely recommend to others.

The process took 2.5 months on a simple refi. We had to submit the paperwork multiple times because the website was all screwed up. They could not figure out how to get a digital signature working. We finally canceled when they did not honor the reduced rate after lock promise. Overall, the worst finance company I have ever dealt with and I have owned homes, lake property, vehicles of high value. Never ever again.

Mor ** was more than helpful, always available, and very patient. He actually initiated my new loan, alerting me that I could get a lower interest rate, and could save money on the cost of the loan in the long run.

I found getting a mortgage with JG Wentworth to be one of the biggest mistake of my life. My home was already paid for (no mortgage), I really wanted a home equity loan however they said they only could offer me a new mortgage. I was reluctant to do this but went ahead because of the need to have money for needed home repairs. The loan officer I had Nick ** was quite bad. Whenever I had a question about something I had to send an email asking him to call me back. Sometimes it would be the next day before I would get a call back from him and that was with me calling him a 2nd time.

For starters, my credit score is about 800, so you'd think an easy process, right? Well, where to begin? I was transferred loan officers in the middle of the process and given bad pricing on how many "points" were agreed to in a refinance. The closing disclosure came back wrong and created an even further delay. I have still yet to close, but am praying it happens in the next few days.

Mr. Jesse **, NMLS #**, was an excellent communicator and extremely thorough and prompt in his responses. His professionalism and ability to clarify items made us feel that we were being well served in the loan process. I would and will recommend him to my acquaintances. He is a great ambassador for J.G. Wentworth.

Nicole is simply amazing. She helped us every step of the way with our refinancing. She is very knowledgeable, professional and kind. We are extremely pleased with her and highly recommend her. Nicole is top notch.

Jeremy ** is one of the best loan officers I've ever dealt with he kept me posted on the best possible interest rate. He was professional, personable, and did whatever he could to help assure a good experience. He was always available, and incredibly responsive to my questions. He made my refinance a good experience, even when faced with adversity. Highly recommended!

This is my 2nd refinance with Jesse and I couldn't be happier. He goes above and beyond the call of duty when it comes to putting your mind at ease and getting the job done. From the 1st day I contacted Jesse through closing, he was with me every step of the way making sure I knew what was happening and would quickly answer all questions I had. Great guy, best loan officer around!

I had an excellent experience refinancing my house with J.G. Wentworth Home Lending. My loan officer Jesse ** was amazing. He was very professional and patient. He was always available and ready to explain everything to me. Due to his hard work, I was able to close way ahead of time. Thank you Jesse, you're simply the best!

Nicole from JGW and located in the Dallas, Texas office was a joy to work with. Friendly, helpful, and kept me up to date on the progress of the loan. Also assisted w/ the e-doc signing. A GREAT employee.

Mor ** was great! Throughout the many steps of the refinancing process, Mor was always available “24/7” - explaining what needed to be done and also working “behind the scenes” to get things worked out whenever there were issues so that we could close in “record time” so that we could leave on our vacation with everything done! Thank you, Mor!!!

Mike - Mr. ** is extremely pleasant to work with, responding promptly to our questions, getting the necessary documents to us right away, and processing our completed documents timely. My wife and I highly recommend Mr. ** and we would do business with him again.

Thank you JG Wentworth for making the dream of homeownership a reality. We would not be in our new home if it weren't for the efforts of our loan officer, Mike **. He was on top of it and kept us informed every step of the way. Our loan closed super fast and our realtor was very happy. This is a dream come true for our family. Thank you Mike ** and Sue ** for making it happen!

I wanted to give a big thank you to your team at JG Wentworth and especially Mike **. My first mortgage refinance was a bit tricky (appraisal came in lower than I had expected) and I was unsure of the refinance process. With such a big decision, I wanted to make sure I was informed and made the right choice. Mike took the time to answer my seemingly endless amount of questions and explained the process to me in a way that was easily understandable. This really helped establish a level of trust with me and left me feeling confident that I was making the right decision. After the low appraisal, Mike was able to help me secure a great rate and closing terms. Overall, I am very happy with the service. I'd gladly recommend anyone else looking to refinance to call up Mike ** and JG Wentworth!

I have submitted my application on April 14, 2019. My loan officer was Jeff ** in state of Arizona. He promised the lowest interest rate out of all and very promising at the beginning. I have submitted all the necessary documents and let him know I will be on vacation starting May 19th for one week and I will be glad to document I will need before then. At first, he mentioned the loan will be closed by end of April and I will skip May payment, and we spoke to him for different rates. He called other companies scam and was very upset that I am shopping around. He mentioned I am wasting his time which frankly coming from a professional is very unacceptable. Because that is what people do, they shop around for the best deal.

Megan Offered to beat any competition pricing, ultimately after a month and a half of going back and forth requesting info day after day they denied the loan. What pissed me off was wasted time and losing the other offers I had from competitors. 780-800 credit 380k balance on 750k home. No debt and w2 income to pay off the loan if needed. Stick with real lenders like Quicken. They may charge a few more dollars but you won’t have to deal with incompetent underwriters.

I found Nicole ** through Lending Tree. I had multiple people email and phone me after my inquiry, however Nicole stood out in both her email and message. I screened the people and many sounded like they were brand new Loan officers or they were too aggressive. Nicole was very professional and I decided to give her a call, I am so glad I did. She has been very professional as well and personable, which I value higher! We had a few bumps along the way that were in no way her fault, she helped clear them as quickly as possible and made the refi experience extremely pleasant. You will not be disappointed if you choose to work with her!!!

Excellent experience. Just completed a refinance loan with Mor ** at J.G Wentworth, He made the whole loan process simple and explained every step along the way. He was always courteous and helpful, when we had question. And if he did not have the answer, he would find out for us in a timely manner. I would not hesitate to use J.G. Wentworth and Mor ** for future home loans.

I was contacted by Mor **, a senior loan advisor from J.G. Wentworth. Mor was very professional and understanding of my situation. He listened to my concerns and calmed me in my confusion of the loan process. He was excellent to work with.

Mike ** was wonderful from start to finish. He is so knowledgeable and made the process very easy. I appreciated how respectful he was of my time and how he explained everything to me in a way that was easy to understand. I would recommend him to anyone!

I wanted to use my VA loan and went to LendingTree to get companies that would work with me on this. I was impressed with a couple of them but in the end settled on using JG Wentworth. Worked with Omar. Polite man. Not the best at getting back to you in a timely manner but that's ok. I am not the best at it either. Did not really listen to what I was stating about past financial challenges and that came to roost when the title company did a title search. Even though this was a refi, no plans on selling, been living in the same house for 15+ years, they wanted me to pay off an item on my wife's CR. Doing my research and talking to 1 other title company, they will often do title insurance exception on one item.

I got a home loan through JG Wentworth. I worked with Jesse ** to get this completed. The process was very easy and he was extremely quick to pick up the phone any time I called. Jesse had every answer that I needed through the whole process. I am very pleased with Jesse's performance.

We had an awesome experience with Magali ** at J.G. Wentworth. She was truthful and let you know upfront if she was able to beat a competitor's interest rate. No time was wasted, no circles ran. Yes, we turned in a lot of documents, but she was by her phone every step even on weekends. Even when I felt my realtor was not truthful I would call Magali to ask if she has heard of such thing. Not her field, but she was able to put us in the right direction. If you decide on J.G. Wentworth, I recommend Magali, such a hard worker, which gives the company a good name. Thanks again Magali **.

We were pre approved. Started in March of this year 2019. We gave whatever was requested. Here we are April 22, 2019 and we end up with Ms. Jennifer **. Not friendly at all. She would send out an email around 4-5 pm when the day is almost over of things needed. Every day I mean every day it was something else needed. Adam was too friendly either with him. I felt like I was in an interrogation room. Well to make a long story short they denied my loan. Which in reality did us a favor. We have someone else and we are in the closing zone after applying only 3 days ago. At first they were really friendly and accommodating EXCEPT Jennifer **. Very unprofessional.

During this home mortgage re-financing my account was handled by Mr. Jesse **. Mr. ** handled the account process with professionalism, thoroughness and efficiency. If I had questions during the process Mr. ** was usually available to assist me but on the rare occasion he wasn't he returned my call within 5 minutes. Any questions I had were answered by Mr. ** immediately without any of the "Let me find out and I'll call you back" which is common with other companies. Jesse is a knowledgeable and personable agent and a credit to the company. Thank you. Charles

I have nothing but good experience in dealing with loan officer Ms. Magali **. She is professional, knowledgeable, and very helpful in solving of the clients' problems to their satisfaction. She is always ready to answer her phone promptly, and follow up on her suggestions. She is dedicated to her customers and tries to help them achieve their goals. I will be more than happy to recommend her to my friends and family members for their financing needs.

Throughout the loan process from beginning to end Nicole was a complete pleasure to work with. Extremely responsive and professional. She did an excellent job coordinating all of the inquiries and responded immediately whether late at night or on the weekends. While I do not plan on refinancing anytime soon, I will definitely be recommending her and J.G. Wentworth to friends and family that may have need of their services. Could not have been more pleased with Nicole!

Had top-notch assistance from Magali ** (Senior Loan Officer) from Plano, Texas. From the initial application stage up to the final closing, she was efficient, knowledgeable and resourceful. During the latter stages in the process when I was getting ready to give up, she kept her cool and provided solutions. Most of all, her honesty is what I appreciated most. Thanks likewise to Corey ** (Senior Loan Processor) for facilitating this. I definitely will recommend your firm to family and friends.

The experience buying my current home was filled with several ups and downs. Dealing with some of the companies along the way were nothing short of painful. JGW and the gentleman processing my loan, Mike **, were the only thing that was essentially stress free. One thing I really appreciated was having Mike's number so that when I needed help, I could get ahold of him easily. Prior to JGW, I used a loan company that all calls were routed through an automated process. When the call finally got answered, you were at the mercy and experience of whoever picked up the call. The personalized service and expert treatment of Mike and his team made this a positive experience and I would recommend JG Wentworth to anyone.

I have received the best service from Mor and the team at J.G. Wentworth. I've refinanced many times over the years with different companies so I know what the experience is. The personal connection, attention to detail, and speedy processing made this refinance truly exceptional.

Nicole was a pleasure to work with. Responsive, thorough, professional. From the initial estimate to closing, Nicole got us a very competitive rate and was patient with our endless questions. She was also careful to coordinate with all parties from brokers to title companies and never left us feeling uneasy or mislead. If you need a mortgage, Nicole is the person to help you.

I worked with Mike ** for the refinance of my home. He was extremely helpful and timely through the whole process. The website for uploading documents made it easy as well. Thank you for such a great experience.

I work a lot so my wife called J.G. and spoke to (Mark). Everything seemed okay until the conversation moved towards recasting the loan after we received it. They said the loan would have to be 100k and we could give back 60k and recast bringing our monthly payment from 500$ to 200$ a month. We then ask if we could get the recast in print, electronically or otherwise, as part of the contract and then (Mark) became quite hostile. He said, "No one does that, in our research we found that some companies will do that but they might charge a fee, or not."

I just completed a refinance with Mike **. Mike was professional and courteous at all times whether speaking over the phone or via email. Everything went very smooth from start to finish without me even having to leave my own home or travel anywhere to sign/deliver documents. I would definitely use Mike ** and JG wentworth in the future.

I recently had the pleasure of working with Jesse ** to refinance my condo. From the first day to closing Jesse kept me in the loop. We had a few few stumbling blocks but, Jesse was very persistent to make sure that I had the refinancing that worked for me. I am very happy with the whole process. Great job Jesse and happy to be a JGW customer.

I just wanted to say that Jesse ** was a huge help to us in our first home purchase. I had already been in contact with another lender and was not having a good experience when I applied with JG. When Jesse responded to the application he was super easy to work with and answered all our questions and was totally transparent in how the process worked. Jesse stayed on top of everything and always communicated with us to let us know what was needed and what was happening next. I'd definitely recommend JG to a friend after our experience!

Jesse went out of his way to help me understand the entire loan process from start to finish. He actively reached out to keep the loan process moving while addressing my skepticism and concerns, and instilling confidence. He spent many hours working with me and guiding me through every step. He explained all of my options and helped me to make an educated decision on the loan terms. By working with Jesse and JG Wentworth, I saved thousands of dollars compared to local lending institutions. Jesse always acted professionally and courteously. I would definitely recommend anyone to work directly with Jesse.

Wilson ** did a good job with the application process and getting a good rate. The wheels fell off as soon as our file was handed off to Caroline ** for document processing. She immediately asked us for a ton of documents, most of which we had already submitted as part of the applications process. She didn't review any of the existing material. We had to constantly badger her to make any progress on the file. Ultimately, she didn't even begin to arrange for an appraisal until 3 days before the scheduled closing date (which they knew about for 8 weeks). We missed our closing date. JGW gave us some credits to compensate for our troubles but I would have rather had a competent document processor.

I worked with Magali ** of J.G. Wentworth recently while shopping for a new house loan. She was excellent to work with and I am writing a review even though I decided to go with a different lender for my loan, for reasons out of her control. But, my experience was good enough that I would recommend her to friends and family in the future and to write a review: Magali was courteous, professional, responsive, helpful, knowledgeable and treated me with respect and integrity. She spent time going over multiple options for my loan, and gave open and honest information and feedback on the terms and limits of each loan.

I have no complaints, Mr.Walter ** was very professional. The process was very easy, Mr. ** explained everything step by step. When we had questions he explained everything to the fullest. Whenever I called and left messages he always returned my calls. Thank you Mr. ** for help, kindness and understanding.

Walter was very easy to work with, and he was not pushy like many other lenders we spoke with. He responded quickly to questions, and made sure to let us know about an affiliation with Costco, that allowed us to get a lower rate with our Costco membership.

I had to constantly ask for updates, go weeks and all I hear was crickets. I was told several times I was clear to close and at the final hour kept coming up with new BS. The final straw, got an email that I was clear to close Thursday morning, got a call from the closing attorney, then an hour later Loan officer called me saying they could not verify my income! What, why the heck did you clear me to close. Horrible experience over the last three months and now I have to start all over again. Untrustworthy and no communication to the borrower. I would not recommend.

I recently purchased a house and had J.G. Wentworth handle my mortgage. The reason I did this was I previously refinanced and Jesse ** did such an exceptional job with it that when I decided on this purchase I knew exactly who to call. Jesse is professional at all times and is really attentive to detail. Always there for help no matter the time of day. He's a real asset to your company.

Spent two months and 600$ of my own money on things that were needed so we could close the loan. I did everything and supplied everything they needed. Ted my original loan officer was fantastic and was there whenever I had time even Sunday nights.

After extensive research I had narrowed my list to two companies. The loan officer I was working with was friendly and helpful. I was upfront about getting quotes from more than one company. In the end I chose another company and the following day I received a call from J G Wentworth's retention department. The man I spoke with was aggressive, rude and would not take "no" for an answer. I had picked two good companies and could have easily gone back to them had I not been disrespected. He seemed taken aback when I suggested they switch their sales tactics and give the customer their best quote from the beginning. He was unprofessional in the derogatory way he spoke about the other company. Once I started to disagree with him and expressed that I felt he was being aggressive, he quit listening to my attempts to improve their customer service. He then hung up on me.

Our experience in selling, closing, buying and closing on our new home was handled by JGW, loan specialist, Megan ** and we are shocked at what a smooth process it was. Megan was very professional, and very clear in all of her communications. The entire process was a very pleasant experience, and we could not be more satisfied with JGW and their representatives, Megan **. 1000% satisfaction.

J.G. Wentworth provided the most pleasant experience and best customer service during my Mortgage Refi. I wasn't originally thinking about refinancing my home, but then I received a promo e-mail from Costco and decided to call and learn more about my options and qualification requirements. Loan Officer, Julie **, was by far the most responsive and knowledgeable professional I had ever worked with. She walked me through my different options and helped me through the entire process to make sure my loan was approved and funded. I would 110% recommend this company to anyone. If you're considering to refinance, use J.G., you won't regret it!!! Good luck Sincerely, happy customer!

This was a wonderful experience. It took less than a month to close. Detailed information on any questions asked. Jesse was a great, well knowledgeable loan officer and I can say I am now debt free with the exception of paying my Mortgage. Best decision made and now I can fulfill my financial goals to save more.

I applied for a loan and received a pre-approval. Then I was quoted various fees that were higher than what was initially quoted. I submitted all my proof as requested AND sent an email stating that I did not want to be charged for appraisal until approval was certain. I was charged $450 for appraisal and told the loan agent made a mistake and doubled income I stated on my input of information on their end. It took a month and half to even get a solid pre-approval and they kept increasing fees and interest rate over weeks for various BS reasons! Ultimately, I lost $450 for appraisal and didn't get loan approval even though I supplied exactly what I had stated initially to my loan agent. NOT A TRUSTWORTHY COMPANY and I would never use them for anything!!! Lost money and a property over.

I'm sure that everyone at JG Wentworth is great to work with. However, Megan was the only person that I ever had to talk to. She was very quick to respond to *all* of my questions and super supportive throughout the entire process. The hardest part was the waiting to close (nothing to do with the JG Wentworth side of things), but it was all worth it and with her help, it was possible. My family is so thankful!???

First I was told I'll be able to receive the loan. Spent $500 was told everything looked good. Waited a month. The whole time I have to call them with no response. I would receive a call saying the loan was not approved. Due to my overtime. I recently got a promotion at work but lost a month's worth of salary for training. I told my agent of this in the beginning of my loan process. Was told that would not be a problem. Now I have an inquiry on my credit report, wasted $500. When from the beginning they could have been honest with me.

I just completed a home refinance with Magali serving as my contact and agent. I could not be happier with her help and service throughout the process. She was professional from day one and kept me up to date every step of the way. She offered suggestions I had not thought of and made this process seamless.

We just closed our refinance with J.G. Wentworth. Our Senior Loan officer was Ms. Rebecca **. She was extremely competent and was 100 percent available by phone, text or email any time of the day. She answered all of our questions before choosing J.G. Wentworth and made the process go very smoothly and quickly. I would recommend anybody looking to refinance to ask for her by name.

I have never had someone so committed to helping this loan process succeed as quick as possible. Jesse explained EVERYTHING to me so there was nothing hidden. I am very happy to have him help me through this process.

I had the pleasure to work with Laura ** at JG Wentworth during our most recent closing on a home. She was always there to answer anything I needed either by phone or e-mail. She took the time to go through all of the details of how the process worked and ways I could help save money on my end. Even the Senior Loan Processor Amy ** was very polite and quick to let us know what documents we needed to submit or whether she had received it. I have closed on a few homes in the past, and some of the loan officers were not the best at responding to any questions or able to give us detailed answers to what was needed. We were able to close on time and with very little work necessary on our end. I would more than likely work with Laura and Amy in future loans.

Megan was awesome! Very responsive and informative. I was given several options to lower my mortgage before closing. When I had a question she was one text or phone call away. In the process, I received some unexpected news and asked if it would be possible to close within several weeks so I can fly out. Needless to say it got done. Besides sending documents, I didn’t really have do much. The process was painless.

We had a wonderful experience with Jesse **, NMLS #** Sr. Loan Officer. He is very professional, articulate, diligent, and knowledgeable regarding the refinancing process. He was able to take our application, gather necessary documents, and schedule the closing of our refinance in three weeks! We highly recommend his to anyone interested in refinancing their home. We are very grateful for his efforts and expertise!

Megan ** from JG Wentworth was very professional and personable person to work with. She explained everything to me from the beginning to the end in the process of refinancing this loan. She helped us reduce our extremely high mortgage payment to a much lower payment that is more manageable. Our experience was incredibly painless and wonderful. I would highly recommend Megan. I appreciate all the hard work and courtesy that went into the refinancing of this loan.

I was interested in refinancing and was speaking with Russell **, Senior Loan Officer, Woodbridge, VA. I was not finished with my application and specifically asked that my application NOT be submitted until after the weekend had passed so I could go over things on Monday before submission. Never heard from him on Monday, I assume he was off. Although I thought he had given me his cell number, no response to my messages until Tuesday. Anyway, the application had been submitted by then, even though I asked that it not be until he and I went through it together. My credit score took a five-point drop due to the hard inquiry that I had asked not to do until we got together after the weekend to finalize it. Frustration for me means that I will look elsewhere when I am ready to refinance or buy another home.

My experience with JGW started off pretty rocky. The 1st two loan officers left the company and I had to start the process of purchasing my home a total of 3 times over several months. Mike ** was my 3rd and luckily final loan officer. He was supportive and consoling throughout my difficult time. He was responsive and very knowledgeable. His experience is what brought our family to the finish line. He is truly a wonderful person and anyone who is lucky enough to deal with him is blessed. Thank you again Mike for all of your support and help. We can't thank you enough.

Jesse ** was extremely amazing. He was so patient working with me and taking time to explain every step in details from the beginning to the closing. I hear a lot about how house buying process is so stressful but I must say, this was such a stress free experience for me and I am so glad I worked with him. Thank you Jesse, I really do appreciate your step by step guidance.

My whole experience was wonderful. From my first contact with Jinnette ** at JG Wentworth to the closing of my loan, the process was great. No stress or pressure. Everything fell into place. She was upfront and personable. I can't believe how easy it was. She did all the work. I just provided information. What a blessing she was. I would refer anyone I know to her. Thanks to all at JG Wentworth.

Do you enjoy having to constantly follow up with people? Do you like to be YELLED at when asking for an update? Do you enjoy working with people that can't take responsibility and are constantly pointing the finger? Are you planning on missing your closing date? Would you like to lose your mind after you tell them they were behind schedule and they literally yell at you and blame you for being behind schedule even though you send them everything they ask for within an hour of the request? Do you like it when people lie to and get angry with you because you asked for an update or explanation on something? Do you like asking a yes or no question and getting a 20-minute ambiguous answer that doesn't answer the yes no question and then trying to spend an additional 10 mins to get them to pick Yes or No?

I had the pleasure of working with Jesse **. Initially he was a bit too pushy for my liking (probably taught to do that) but in all honesty, as soon as I asked for some space and time, I got it. Extremely responsive to any and all questions, and very knowledgeable. I would certainly highly recommend Jesse!

Jesse ** was completely professional, reliable, timely and accurately answered all my questions in regards to my closing. He was able to keep the processing moving along efficiently and enabled my close to be completed on time and smoothly. I appreciate all his hard work. Thank you.

Had a great experience with refinancing our home mortgage. Worked with Jesse ** who was fantastic. He was very professional, available for any questions, walked me through all the stages. Was an incredibly smooth process.

I worked with Joseph ** on a mortgage loan. He took my information and had me send in paperwork for the loan. This process continued for a month. I paid $500 for an appraisal. 2 days before we were supposed to close they decided I didn't have enough credit established and denied the loan. This person knew when he ran my credit on the first day that he could not complete the loan but he drag us along and had us pay for things that are no help to us now. Do not use this loan officer! He is not honest!

My experience with Jesse ** was very favorable. He had a very professional way about him. Jesse had a calming attitude that made the whole process easier to get through. He was extremely accessable also which I was so very grateful! A very good man. Thanks Jesse.

Jesse was very patient during this long process. He handled the situation very professionally. Never did I feel that I had lost contact with him. He kept me well informed from start to finish. I would rate his performance as an A+.

Here are my experience dealing with 2 different agents at JGWW: 1st Agent, Michael ** at Troy, MI - I was contacted by Michael after I inquired about mortgage loan from Lendingtree.com. I was skeptical at first about obtaining loan from out of state, but he explained to me that it is common, and that JGWW has the advantage of low rate and low origination fee for Costco members, which prompted me to proceed with the application.

Jesse ** was my Loan Officer and Cathie ** was my Loan Processor, they both did a terrific job! Telephone conversations and email communications were consistently clear and concise. There was transparency in regards to the figures, and I did not discover any surprise hidden fees. All of my questions and concerns throughout the entire process were promptly addressed in a very professional manner. I also found the website easy to use and convenient for uploading and submitting requisite documents. My closing date was fast track, and the date(s) moved around a bit, but the J.G. Wentworth team was able handle it and support my needs. Everything went perfect, and I strongly recommend using these folks.

I am only writing this review so that other people don't have to go through what I am going through for my home loan. I was/am working with Jennifer ** (Brand Manager) at the Woodbridge, VA office and I have never had a more unpleasant and frustrating experience. From day one it was nothing but excuses for delayed responses, mis-information, emails that weren't clear that created extra work, etc. We now sit here today, 3 days past our original closing date because they didn't have everything done. What was I given? Excuses. Now we rescheduled our closing to today and guess what, we were told last night at 4:45 pm that they won't get the information to the title company on time. Jennifer is notorious for sending late in the day emails so that nothing can be done until the next morning and then it's almost impossible to get a response at that.

Loan Officer Megan ** contacted me immediately and won my trust within minutes. We discussed my needs and she came up with a plan that suited me completely. No pressure, no push she simply convinced me that she was looking out for my best interests. We put the deal in motion and it went off without a hitch, and in a timely manner. She held my hand all the way through the process. This is not my first mortgage and more often than not the process can be similar to a visit to the dentist. Megan qualifies as a "painless dentist". She is an asset to your company.

Thanks for being patient, working well with my time constraints, and explaining things to me after hours. You worked so hard to make what would have been a very stressful refinancing experience very smooth.

From the beginning to the end, Morning **, was very upfront and honest with me and, I appreciate that, he was able to explain step by step, line by line all the options that I had, and at the end, everything came through just like we've talked about. Thanks J.G. Wentworth for having Mor, as part of your staff. I was pleased.

Customer Beware: If you go with JGW, be sure that your closing date is firm. JGW started with very good rates and fees, that is why we decided to go with them, but when there was a closing delay completely out of our control (structural issue on the house where sellers would not close until they settled with their insurance), JGW charged us $11OO to push the closing 30 days. I spoke to both the agent and the agent's manager who both, without apology, insisted the fee be paid to extend the lock, even though I said I would allow a higher rate if that lock were to be allowed to expire. They refused to allow that. There was no flexibility in policy, even though the delay did not come to a significant cost to them.

Jesus was upfront with pricing and what to expect. I was going to work with someone local but could not get straight numbers and loan estimate to assure me of my expenses. Jesus was quick to respond with questions I had and moved the transaction along quickly.

Jessie was very helpful and attentive at all times. There were no questions he did not answer. He would return calls within minutes, never adding to the stress involved. He is a credit to your organization's mission.

We got quotes from 5 major companies and their's was the best. When you call ask for Philip ** he was the nicest person to deal with and answered the phone every time we called. He became a friend and not just a lender. He was able to get everything worked out so that on our first home purchase we got a traditional loan for a great rate and closed in 30 days. I highly recommend and would do business with them again.

I started this process on 8/17/18 - I sent in all my paperwork on time and as requested, when requested. There has been confusion about documents needed from VA. Confusion on what forms need signed - as of today I have sent in the same form filled in three different ways, because they did not fill it out correctly to begin with. I had a last minute termite inspection I was told about 9/21/18 and we were too close on 9/28/18. Had that completed the 22nd and sent everything in. Today I get an email about what work did the termite men do - this I sent in with the report Saturday - clear as day on the form. Also another form from underwriting for correction. Tonight - I received a second set of closing documents - with a higher loan amount, more fees and my escrow set at twice what it should be - raising my payment by 300$ a month.

JG Wentworth was easy very easy to work with. I almost went with another lender because of all their promises until I spoke with Jeremy at JG Wentworth and realized there were some hidden costs in the other company's offer. Not so with this company. Everything was straightforward and easy to understand.

I told I was that I would be approved of loan by loan officer Marty. I was told to get my house appraised. They charge me $525 for the appraisal. Three months later I was told my loan was denied. They telling me my money can't be refunded. I ask Marty before I paid for the appraisal if my loan get denied will I be able to get my money back he said yes. Still no money back. I was told by his supervisor I can't get my money back. So money gone down the drain. Don't do business with them.

Jesse ** is great loan officer. He was very helpful in guiding me through the refinance process for my loan. He was quick to answer any questions I had, and kept me informed on what was happening. I'm extremely happy with the whole experience.

Jesus ** was amazing! He helped me with my loan process from start to finish. He is extremely knowledgeable with what needs to get done and make the process happen. Jesus responded immediately to every one of my questions. I truly felt as though I was his only customer. My brother passed away during the loan process and he took a moment to send me his condolences. This was a very respectful, professional, human experience! I am so grateful to Jesus and all the staff for such a professional job well done!

Mike ** was fantastic to work with. I think the thing that impressed me the most was his candid and honest nature that he approached the call with. We shopped around for a refinance and he guided us through the search process, encouraging us to compare and contrast. On the contrary, the other companies I called, including my current mortgage provider, tried to hard sell me and told me I would not find anything cheaper than them. J.G. Wentworth ended up with the lowest closing costs and had the best interest rates so we decided to go with them but I ultimately, I felt comfortable after my numerous conversations with Mike. He was always available by phone or text and would always get back with us. We are definitely giving Mike a call when we make our next move in 8 months!

I chose J. G. Wentworth because they were offering the best rates. I was lucky to be assigned Mike ** as my loan officer. Mike was always available to answer my questions - which I had many because I had never applied for a mortgage before - and coached me through a lot of the processes. He even responded to a frantic call I placed while he was attending a funeral! My closing date kept getting delayed, but Mike stuck with me, helped me to save money, and even negotiated an extra day at no charge on my rate lock extension when it looked like my closing would be delayed again. It was a pleasure to work with Mike and if I need to refinance in the future, I hope I'm able to get him as my loan officer!

The only thing we are happy with JG is we got a wonderful officer Steve. We delayed the closing time due lack of documents. Till headed out still verifying everything is ok. Without Steven it won't be able to close First payment we paid extra to lower our principal. Paid 5 dollars extra through phone 'cause website down for weeks even till now. We don't want to be late. They never told us transition took 60 days or we can wait till transition to new server still will be fine. Although we won't get late fee but now our extra 1000 get stuck in there couldn't really help our plan.

This company is a joke. From beginning to end, they had us in total upheaval. Initial approval was done and they had not researched the law in our state. If doing business in a state they should know the law. Then when they did look into it, they interpreted it incorrectly, putting us into a major tailspin because we had made an offer on an home based on their original approval. They said jump. We said how high. Should have talked to our lawyer first but didn’t... Got the loan after many sleepless nights, had to pay for hotel and for storage that should not have been necessary. And now that we got the loan... tried to deal with payment processing and they can’t get their stories straight either. Don't use this company. Run!

After Hurricane Irma hit Florida, I was contacted by J.G. Wentworth about helping out after the storm. They offered a deferment plan with possible payback options after the deferment ended. I thought this was great to help those who had a financial impact caused in preparation and damages caused by the storm. Before the deferment ended I contacted J.G. Wentworth to discuss options, they sent me a package to complete, I completed the package and sent it back to them with the intent to use the repayment plan prior to my deferment ending. For the next three months I called and made the normal mortgage payment plus extra to pay back the payment missed during deferment.

I started out working with a very helpful and knowledgeable loan processor, but he left the company midway through my loan process. I had already paid for an appraisal, which was a waste of $500 because the loan terms changed under the new loan processor, and that is unacceptable. I emailed them several times, but the new loan processor must have decided to stop communicating with me. Sadly, they're in Dallas and I'm in New Orleans so I have no recourse or way to get refunded for my appraisal. I don't recommend J.G. Wentworth Home Loans, but I wish I could.

At first they made a bunch of promises. Went through the process, made me jump through sooo many hoops, fight through so much red tape, continued to break my balls over and over. Forced me to spend 450.00 on an appraisal that if they did the financial right the first time, they would have told me that I wouldn't qualify and not waste my money that I still have to pay for now and in the end I am less than 200. To the fine line between debt to income ratio.

J.G. Wentworth has great customer service. But it was just way too long in underwriting. My closing cost went up every month they didn't finish the loan. At the end, they reversed one of the month's fees.

Our mortgage lending experience with JGW was extremely smooth and Jesse was very attentive, responsive, and answered all of our questions regarding the process in a timely and efficient manner. I would recommend using JGW to a friend.

Jesus was a pleasure to work with. He did everything he could to make sure I closed before the end of the month. He did a great job keeping me informed along the way and making sure I handed in all the information needed to close. He made me feel comfortable doing business over the phone which can be a hard task in today's world.

We had a wonderful experience with the team that worked with us during our refinance. They were prompt, easily accessible, and professional. They listened to what we wanted and were able to deliver. The entire process was so simple and we are so happy with how things worked out.

My loan officer, Tom ** was very professional and easy to work with during my mortgage refinance. He was always there to answer my questions by email or phone. I would highly recommend him to anyone that is looking for a loan officer. Thank you Tom for a great "Customer Service" experience! It was a very smooth process!

Greatly impressed with Tom ** and the team for making this entire process so efficient. Great communication. Especially liked the e-sign capability & email updates. Our closing went smoothly, and everything was well documented with no surprises. Very pleased with the whole experience from start to finish, and will definitely recommend to others.

Mike **, our lender, helped us close on our new house very smoothly and easily despite our buying from out of state. He was very prompt and knowledgeable making us feel at ease during the arduous process of closing. We’re so glad we chose him to be our lender! His lender fee was also unbeatable! Perfect all around!

I recently had the opportunity to work with Mark ** and could not have had a better experience. Mark was always available to answer any questions I had with the transaction and stayed patient throughout the long process. I reached out to other companies and made the wise decision to go with Mark. His honesty and integrity clearly make him a leader in this space. Mark's attention to detail and follow through was appreciated. I couldn't have had a better experience and highly recommend utilizing Mark's knowledge and thoughtfulness for your next deal. Keep up the good work. A++.

Mike ** was our loan representative and was a joy to work with. Not only is he an absolute professional, he has the perfect personality to represent any company. Our loan closed with minimal anxiety and when any issues arose, Mike was there to make it better. I'm glad I had the opportunity to work with such a nice person and would gladly recommend him to anyone.

I am fortunate to have worked with Mike ** in the Wayne, Pennsylvania office. Mike is a very professional and honest mortgage broker. He is patient and always willing to answer any questions. He is never pushy, which I greatly appreciate. He got me a great rate, and I didn't have to jump through any hoops. I would definitely recommend you give him a call for your mortgage needs.

Jesus (Jesse) was fabulous. I was new to online mortgage shopping and full of anxiety, so required lots of (repeated) hand holding. Jesse was always super respectful, tactful, solution-oriented, and patient in the extreme. I have recommended him to family members already. Thank you, Jesse, for such a great, if prolonged, experience.

Securing this mortgage to purchase our first home was the equivalent of running a marathon with zero prep or training. For the first month everything was great. The day before our closing we were told we might be denied the loan and were asked to resend documents. We jumped through so many hoops and had so many back and forth phone calls I had ulcers by the end.

I got this company name from Consumer Reports as one of the top mortgage processing companies. That is not my experience. They had 65 days to qualify a measly $60k mortgage and their mistakes in processing now have delayed my closing for an extra three days. Anyone who has moved knows the coordination involved in switching services, hiring movers, utilities, etc. If I could rate them zero stars I would. RUN FROM THIS COMPANY!!

We had a hard time, the first 2 years I lost my job, we have been trying to get caught up, I have a great job now and can afford to pay. But the Loss Mitigation is not worth having, we have filled out the paperwork 8 times to get a modification. We had it all staple together and they still lose papers. I might not have a choice but maybe do a Chapter 13. We do not want to. We call every damn week with the same results. Mortgage companies need to get their departments in control and trained right.

I would like to say that my experience with Mr. Jesus ** was very intriguing and professional and he was very polite in his explanatory of the procedures that need to be done. He provided all of the details that needed to be done by me as well as the information that needed to be provided to him. I would recommend him to future friends and hope they take my advice and go with him for refinancing.

Jesse ** did a great job helping with my refinance. He was professional and helped every step of the way through the entire process. It was a pleasure to work with Jesse and I will recommend J.G. Wentworth to family and friends.

Walter was excellent to work with and remained available throughout the entire mortgage process. He went well above and beyond and everything was exactly how he described. As a first time home buyer he ensured that all of my questions were answered and there were no surprises. He was also extremely patient and didn't mind answering repeat questions that arose. I would highly recommend him to my friends and family.

J.G. Wentworth Home Lending. I am representing an owner of a home, a VETERAN that served our country, in the short sale of their home. Let me start with J.G. Wentworth has been very unhelpful during the entirety of this transaction. They have a viable contract in their possession that meets the terms of what they were asking to net out of the deal and they are rushing to foreclose on this Veteran and his family!! The VA has even gotten involved since they are backing the loan on this property in Stafford County, Va, and has asked twice for an extension of 60 days on the foreclosure and J.G. Wentworth will not even acknowledge an official from the VA with this request! The veteran and his family has jumped through every loop that this bank has asked them to do.

I had the pleasure to work with Jesse ** on securing a mortgage for our new home. He was absolutely fantastic! He made the process easy and was always very responsive. Jesse was perfect and deserves a raise!

DO NOT USE THIS LENDER unless you want your credit highly impacted. Honestly, we had four done on one day alone by this company. We had recently refinanced our home with another lender to add my husband and change my name on the deed. This took us approximately 17 business days. We were finally contacted by J.G. Wentworth regarding our original inquiry to them. This should have been a warning, but we didn't see it.

ZERO! Do not use them! Ramon **, Wilson **, Corey ** and Jared ** are the worst and horrible at their jobs. They dropped the ball on so many accounts. Made a $10k change without my authorization. Gave us misinformation. We going to charge a $3400+ fee for a lock extension. Called me a liar. Told us the appraisal was good to go, only to find out 2 weeks later that it wasn't and they had known that for that whole 2 weeks without telling us. Almost lost the deal. Tossed the appraisal out, wouldn't refund it. Had to jump to another company and pay $1k for a rush appraisal. Worst customer service ever! No caring, no compassion, no sympathy and no deal! Totally ruined our relationship with the seller and we had to put down $5k more earnest just to get an extension to close with another company.

I just refinanced with J.G. Wentworth and would not recommend them. Right before the closing I'm told my house only appraised for 305,000 when even Zillow has it for 337,000. The appraisal had the wrong amount of rooms, wrong amount of bathrooms, wrong heating system for my in law attached apartment. And they used comps from one year ago. So now I have to pay 4400, or drop the loan amount and pay 2200 or up the interest rate by 1/4 percent. I asked for a new appraisal due to the fact that there was so much incorrect info and they refused. Convenient huh??? So now I'm knee deep and if go with someone else it would be months. I have had about 10 mortgages in my lifetime always with local banks. NEVER had this happen. So lesson learned. I will never go with a mortgage company again.

We were first-time home buyers. We would have preferred to go with a local bank, but couldn't pass up JGW's low origination fees. JGW's loan officer was very patient with our newbie questions, and very responsive via email and phone calls throughout the process. We had some unique challenges with the home we were buying, but our officer helped us navigate them smoothly. There were a couple minor clarifications along the way due to JGW being a national company vs in-state. The only other concern is that our underwriter was hard to get a hold of, but that was more than made up for by our officer facilitating things.

We would highly recommend J.G. Wentworth. Mr. ** was very helpful and always available to answer our questions. He took the time to explain the process and if he didn’t know the answer he would definitely find the answer. He was enjoyable to work with and patient.

After weeks of sending personal information, spending money on appraisal, correspondence, time invested, phone calls, making changes to your ins. policy and misc., deal wasn't completed. I decided to walk away from this Mortgage Lender. They weren't completely transparent on the deal and the delivered information. Proposal figures keep changing and increasing. You need to be an accountant to understand where they make the figures change. They want you to just focus on lowering your mortgage payment, but on their end, they are making more money as the cost of the loan starts at one amt. and when you receive the final docs., the total loan cost amt. would increase. If the customer is desperate as they are for sure you will close the deal and pay the high price.

When shopping for a home mortgage J.G. Wentworth Home Lending was giving me the best online rate. I received an email right away and the next day a Senior Loan officer from JG Wentworth called me. His name is Craig **. He verified the rate and got us started. Craig went over every aspect of the loan process from documentation and credit requirements to various mortgage options. I knew he had our best interest in mind as he recommended a loan that would fit our needs. We asked many questions and Craig was extremely knowledgeable and patient. It was like talking to a friend.

I would like to say that I am highly frustrated, disappointed and shocked on how this company conducts business; specifically its underwriting. This experience was supposed to be better than then my last new home loan experience that was a 45 day mess. I picked this company based on the company’s “internet” reviews received and the average time it took to close on a loan was within a three weeks period. It was my fault for not looking closely because a lot of the negative reviews came from “Texas” and specifically JGW “Underwriting”.

Had a great experience. Walter ** was incredibly helpful and available which is sometimes the most frustrating part. He answered phone calls late at night, early in the morning and on the weekend. He was honest, and has my best interest at heart. It was my first home and he spent a lot of time. Answered a lot of questions that I’m sure seemed trivial to him.

The process with J.G. Wentworth I'm particular Justin ** was a very thorough and precise process. Mr. ** was upfront with all the documentation and what was expected during closing. My realtor stated this with the smoothest process during any of her closings. Excellent job. Great work. My family and I TRULY appreciate and thanks Mr. ** and J.G. Wentworth.

I appreciate how easy she helped made this process. Alexandra was very prompt in answering any of my questions and I appreciate all of her help! I went through this process with another company earlier this year and had nothing but trouble from day one. It took forever and ended up wasting my money on an appraisal because they couldn't give me a farm loan. Once I turned to J. G. Wentworth, I was steered in the right direction and was able to get things done in a quick but efficient way. I would totally use them again for my loan needs!

When I first came across J.G. Wentworth I thought it was a gimmick or some sort of business that advertised their rates to attract customers to never hear back from them. Well... I was so wrong. I can spend days writing how happy I was with my experience with this lender and loan officer Alexandra **... but wanted to keep this short so that consumers like me in the future can be better informed and make a good decision. I shopped around for the best rates (Rocket Mortgage was among them), but no one came close on the rate nor the closing cost like J.G. Wentworth. And to my surprise they stuck to their rates as they said they would! I know that sounds surprising and crazy... but nowadays businesses don't stick to their word and/or probably change the terms of their agreement (like charging you points and fees that you don't even know about).

JG Wentworth is an amazing company to work with. Magali ** made our process seamless and easy to navigate through. Any questions we had she immediately responded and made sure our issues were resolved and if there was any explanation she was sure to communicate that for us. She always had our best interest in mind. I would recommend JG Wentworth for all your mortgage needs, especially if you can work with Magali.

I was extremely happy during the refinance process with Shayar (Shy) ** from your organization. He was so accommodating and made himself available for all of my questions along the way. The process was stress free and seamless and I cannot say enough good things about his professionalism and knowledge surrounding the entire refinancing process. I will definitely be recommending him to my friends and family and will work with him in the future should I EVER need any other loans/refinancing in the future. Please pass along my thanks and appreciation to Shayar (Shy) **.

While needing to refinance, I tried a couple other lenders before calling J.G. Wentworth. I'm glad I did call them because they we extremely helpful throughout the entire process. They did everything they could to get me the best rate and made sure I was always informed and comfortable making decisions. I definitely recommend using them to friends and family.

Mike ** went above and beyond to help with the refinance process. He was attentive and very prompt with the approval steps. Instead of the regular market lenders who want to run your credit first and then say sorry, he listens to your situation, advises on how to get approved and is not pushy. For everyone looking to refinance please give Mike a call, you will not be disappointed. Thank you Mike, will be calling you for our next buy!

I have (2) mortgages with them. Almost $1M. Getting a hold of a live body can take HOURS. Getting them to fix an error on their part IMPOSSIBLE. One person threatened me if I didn’t pay something from THEIR error they would report me to a credit bureau. Stay away!!! Worst Customer Service. Steer clear. They love you in beginning.

I was hounded by JG Wentworth after filling out a form online. I couldn't get a hold of the original person by the name of Blake ** but another person named Russell **. I advised that I didn't think it was professional that he take over my account but due the phone cutting out I didn't get all of Blake's phone number so I went ahead with Russell. He is a fast talker, literally and figuratively. He was constantly saying that he would call me back within a few hours, email me an update within 30 minutes. IF I did get a call or email from him it was around 9 pm when I was through for the day. I found myself having to call him and leave messages when I didn't hear from him in a week. Blake finally got a hold of me and I got his phone number. Twice I asked him to please take over my account because of issues with Russell.

I cannot say enough about the team I worked with to complete my first mortgage. Grady ** was a wonderful resource and truly went out of his way to accommodate my schedule and explain each step of the process along the way. We were able to close sooner than anticipated and everything went according to plan. I can't say enough about Grady and those I worked with to make my first home purchase a reality. I highly recommend working with JG Wentworth and Grady in particular.

Never again will I get a mortgage from J.G. Wentworth. I have had 11 mortgages over the years. Getting the loan from them was one of the better experiences. Talking to and getting service was the worst. Until things change, I will not get another loan or recommend them to anyone. Check the ratings on Cenlar, their servicing company. The worst you can get.

We were very satisfied with the entire process of the refinance of our home mortgage. Everyone was extremely courteous and knowledgeable. Michael ** was a pleasure to work with and always responded back to me in a timely manner. I would definitely recommend him to my family and friends. This was our second experience with J.G. Wentworth Home Lending and I would do it again if the need arose.

I was foolish to conduct business with J.G. Wentworth Home Lending to purchase a new house and I am telling you my story so you will not make the same mistake. Do not do business with J.G. Wentworth as they proved to be incompetent and unresponsive in getting their primary task completed - closing a home loan on time. I began the application process over two months before we needed to close on a new house (I had to wait to lock my rate-two months before closing.) They were not able to deliver the paperwork to the closing attorney on time.

I had a great experience working with Craig ** of J.G. Wentworth Home Lending, LLC. I shopped for rates and fees pretty hard comparing various refi options (ARM, 15 and 30 yr fixed) to a home equity loan (HELOC). I plan on moving in a few years so Craig was very patient and helped me think thru and calculate the best value across the options I was looking at (e.g. 5 yr all-in cost compare of 5yr ARM to 30 yr fixed to a HELOC). YAY! The electronic document submission was fast and easy even for a low tech salt and pepper guy like me! Rosemary was very helpful and followed up on any of the details needed. Everything was done and closed under 30 days! Thanks Craig!

Going through the refinance process has been such a pleasant experience. I was very hesitant to start the process knowing how much is involved with the whole process but dealing with Nicolas ** has been wonderful. He has been there from start to finish and exceeded my expectations as far as a loan rep. Thank you Nick!!!

Shayar was great, always following up and answering all my questions. The whole process was quick and easy; I would highly recommend J.G. Wentworth to friends and family, or anyone who's looking for a refi on their home.

I just did a refinance with JG Wentworth. It was how a refinance SHOULD go. It shouldn't be painful or long and it wasn't. Amanda went above and beyond to help me with my refinance and answered all my questions PROMPTLY. I would absolutely recommend JG Wentworth for your mortgage needs. So glad I went with them to get this done. Ask for Amanda!

I just refinanced my home with J.G. Wentworth. Amanda ** was my loan officer. If you ever need a home refinance or new loan please contact her. She was the most amazing loan officer I have ever had the pleasure to work with. I was kept informed every step of the way. There were no unexpected surprises and everything was taken care of in a timely manner. She is so knowledgeable and efficient. Amanda made sure I understood everything and answered all my questions. I highly recommend her and J.G. Wentworth.

I have just completed the process of obtaining a Home Refinance Loan through J.G. Wentworth. During this process I had the extreme pleasure of working with Nicholas ** as my loan officer. Not only was Nick open and friendly he was extremely attentive to my thoughts and concerns and kept me updated at each step of the process. I wouldn't say that he made the experience almost painless, he actually made it painless.

I had a pleasure working with Shayar ** as our loan officer. He was very responsive, knowledgeable, and he delivered what we agreed to upfront. The process took less than three months, we had a bump in the process but Shayar help us through it. Shayar is very professional, and he call us back in a timely manner. I would recommend him to family and friend.

After speaking with many potential lenders, we chose Jesse and J.G. Wentworth because he was not pushy, was able to give us accurate numbers within minutes and had an overall friendly and professional attitude. He made himself available to answer all questions in a timely fashion and was helpful throughout the entire process. We would highly recommend Jesse ** to anyone looking to refinance.

I refinanced my mortgage through Wentworth and Jesse **. This was all by chance. I wasn’t sure if my credit was good enough to refinance, but submitted an online inquiry anyway in response to a bulk email. I was barraged with phone calls. I ignored them, except for Jesse. He was able to help me lower my rate, keep my mortgage at 10 years, and get a cash out to pay off a large college loan for my daughter. This process ran smoothly and he communicated with me by text and email every step of the way. I’m glad I answered the phone that day. Thank you for all of your help. He is a solid 10 out of 10 on the lender rating scale.

I always dread doing a home loan and/or refinance. It's just always been so painful and tedious. My loan officer, Mike, made the process much easier this time though. During the usual back-and-forth about more and more documents being needed, Mike stepped in where necessary and helped out with clarifications and sensible suggestions where applicable. He kept us informed of the process all the way through. The J.G. Wentworth website also allowed for secure uploading of documents and electronic signing, so paper didn't have to be sent through the mail. The notary/closer came to our house at a time of our choosing. The entire process, from initial contact to closing was 4 weeks.

Excellent service, very fast from start to finish! Tom was our Sr. Loan Officer and was such a pleasure to work with him and his team. It took us 2 weeks from start to finish for our refinance and Tom stayed on top of every detail. Tom is very professional, knowledgeable, experienced, prompt and delivered ahead of the initial schedule. Tom kept us informed every step of the way and explained the process and answered our questions promptly. Closing was a breeze and close to our home. Appreciate the online site to upload documents. It was much easier to work with Tom and his team than getting some of my information locally. I most definitely recommend Tom and his team and will use them if we buy another house.

My loan officer was Justin ** who quoted me a rate better than anyone else in the industry saving me approximately $30,000 during the life of the loan. He was always available by email to answer any questions I have. That being said there were also some problems caused by JGW during the processing of the loan that caused us not closing on time. This was my fourth home and this experience was the most frustrating. The good thing is JGW stood by their mistakes and in the end it all worked out.

I found the entire experience was handled professionally and accurately. This was our first experience with your company and the representative Jesus ** was exceptionally detail oriented. Every question I have had to ask has been answered in a timely and professional manner. I have nothing but good things to say about our experience and would recommend your company to relatives and friends.

J.G. Wentworth were professional and very responsive with my lending needs. I've worked with them twice as a refinance and new home mortgage lending. At both times, I was able to close on time without any problems. Highly recommend without any reservations.

Just as what he said, “I don’t work 8-5; I work start to finish!”. He delivers what he has promised. He was responsive as my calls were never gone unheard. On top of that, he is professional and stayed in control of the loan process. He let me know beforehand about the things he needed from me, so I had enough time to collect them. Throughout the process, Grady was always available, on top of things, and a friendly voice to talk with. He is so knowledgeable, personable, and professional. I highly recommend him. He is terrific!

I needed to refinance my mortgage to get cash to make some home improvements. I called my existing mortgage company several times to set this up but my calls were never returned. When I searched online for a company, J.G. Wentworth and another company responded immediately. I got quotes from both. JGW had the best rate and terms so I went with them. My contact, Tom **, did an excellent job of walking me through the entire process. He responded immediately to questions I had, prompted me if I missed sending something and kept me updated. He was able to give me an accurate time frame for receiving my cash so that I was able to line up contractors. I would say the only surprise was that I had to pay up front for the appraisal ($450) which the quote did not state. Otherwise it was a very smooth process and I have nothing but praise for Mr. **. I would use again and recommend J.G. Wentworth.

Nick **, Loan Officer, Direct Lending | NMLS # **, was an absolute pleasure to work with. Made this process super easy and he consistently went out of his way to reach out to me on things needing my attention in a very proactive manner. Thank you Nick for all your efforts and making this a great experience.

I cannot say enough about Mor ** who was our agent from start to finish. We had many other choices in mortgage companies, but his professionalism, kindness, and informative approach sold us on your company and your product. He was patient in explaining everything very thoroughly and he "always" showed those attributes in every contact we made with him. He was always accessible and always found the answers and solutions to our needs.

Working with Michael **, Sr. Loan Officer at JGW, on an investment property refi was a great experience. From beginning to end, we received exactly what we were promised. Michael knew exactly what to do to work us into a product that was best for our circumstances. His expertise was outstanding. This was our first experience working with an online loan company. We will do it again and when we do, we will call Michael! Heather and others were also efficient and got the job done on time!

It was a pleasure working with Jesus during my refinance process. Lots of lenders contacted me and provided tons of useful info but what Jesus did was quite exceptional which influenced my decision to go with JGW. He provided great info and thoroughly explained all options while giving me which loan makes sense in his opinion for my case. His dedication and responsiveness was exceptional. He responded to my emails even if it was after hours, i.e as late as 11pm. That I thought was brilliant since I run some crazy and busy life schedule. He helped made the process very smooth and stress free and I’m glad I gave him the chance to provide his excellent service to me. I have already recommended a friend to him and will continue to recommend. Thank you for great working very hard to earn my business.

My wife and I recently refinanced our home through J.G. Wentworth. Over the years we have refinanced several homes that we owned, this was by far the best experience we have had. Loan officer was great to work with. He let us know exactly what we would need upfront and stuck to it. Loan closed very fast so thank you Tom.

Fantastic service! I contacted J.G. Wentworth when shopping for a home loan. My loan officer, Mor **, did an amazing job helping me through the process. From the start, he was incredibly professional and very easy to work with. I shopped around a good bit and Mor was, by far, the most knowledgeable person I'd met. I can't say enough good things about my experience. I would recommend Mor ** to any of my family or friends shopping for a loan.

J.G. Wentworth beat all other loan terms I was offered and their staff was more interested in helping me than trying to push something I didn’t want. Glen ** and Michele ** were both extremely professional and responsive. I closed a few days earlier than expected and got exactly what I was told from day one. No surprises or hidden costs. Thank you for your hard work.

Jesse ** is a superb Loan Officer. He explained step by step to make the whole refinancing process very easy and smooth. It was never a time I waited more than an hour to hear back from him, very impressive. Everything went accordingly as expected and am very satisfied with JG Wentworth services. I will definitely recommend a friend.

Entered a VA Cashout refinance with J.G. Wentworth in which I was told by the loan officer that I could skip 2 consecutive mortgage payments. The goal was to close the loan in 30 days or less yet it took more time than expected (Understandable). To avoid the late fee for the following month, I decided to pay my mortgage for the first of the 2 months in which I was supposed to skip. I communicated with the loan officer via text and was told that he was going to look at it being reimbursed in my Cashout payment once the loan closed.

I had the good fortune of working with Tom **, loan officer with J.G. Wentworth, on refinancing my home. He went the extra mile to make sure I was getting the right type of loan at the most ideal terms for my circumstances. He was very responsive to my questions and concerns. I found Tom, as well as his associates at J.G. Wentworth, to be experienced, knowledgeable, and caring professionals.

Awful. More than two weeks ago, early March 2018, I contacted J.G. Wentworth and spoke to Shayar **. I explained to him that I was interested in refinancing my mortgage. He asked me bunch of questions and then assured me that he would be happy to assist me and the whole process would be painless and takes only 10 days. He requested a list of documents that needed to begin the process. I provided all the documents next day and got his call that he received all the documents and he would be get back to me. One week passed away, then the middle of the next week I sent an email to him and I got an auto response that Shayar is out of the office.

I had a very pleasurable experience with Jesse. He was patient and very easy to speak to. If I had any questions he got back to me in a timely manner. My insurance company even commented on how nice he was. I give him a A+.

My experience with working with Laura ** of J.G. Wentworth was excellent. Laura is extremely professional and extremely patient. From the first step of filling out application forms to the final closing, Laura was awesome. Whenever I emailed her or called her with questions, she responded within minutes (and I do mean minutes). She followed up on each step of the process and kept me on track with the process. I would highly recommend Laura for anyone looking to finance or refinance their mortgage.

Tom was great throughout the whole process. He answered all my questions and assured me everything would be fine and it was. I highly recommend Tom and J.G. Wentworth Home Lending for your refinancing needs.

Thanks to Laura and her team at J.G. Wentworth. They were amazing! She was professional and responded to our questions quickly. Between the follow up from Laura and the portal we were always up to date on the progress of the loan. I will definitely recommend and use them for all of our loan needs.

It is our first time to refinance and we had a smooth and positive experience with our loan officer Jesse **. He is knowledgeable, very responsive and straightforward in answering all our queries. We were able to close in less than a month and it is in the month of February.

Completed mortgage refinance with your company. Had many loan company choices but was impressed with Jason **, our Loan Officer (NMLS #**). His demeanor and follow-through were the main reason my wife and I went with JG Wentworth. He made it a great overall experience. Thank you Jason.

Jason was amazing! Always there to respond and explain and guide. Always did the right thing. Exceptional customer service. Always going above and beyond. Extremely happy. Will definitely recommend! Will be the first one to reach out next time.

Mike ** was helpful to the end! Mike's informative but low-pressure approach was what first led us to contacting JGW after an initial search on Lending Tree. While we endured what felt like hundreds of calls from other lenders, each more pressuring than the last, Mike's concise and straightforward email was the perfect way to get our attention. He gave us the facts and a friendly note and we were immediately interested in hearing more. We're glad we did! We also really liked JGW's portal, as it made the process of refinancing pretty quick and painless. Thanks JGW and especially Mike **!

Jason ** was very professional and very helpful to me in refinancing my home loan. He replied to my texts right away and answered all of my questions thoroughly. I would definitely recommend him to a friend!

All in all our refinance was a very good experience. Our loan contact, Mike **, was kind, helpful and always quick to respond via email or phone. We really couldn't have asked for better service. The process was straightforward and we knew we were well taken care of. Thanks Mike!