BOK Financial Mortgage Reviews

I was on a variable rate on my loan and I wanted to get a better rate, so I applied for a refinance with HomeDirect Mortgage. My sister had started to work with their customer service rep, Erica, and she referred me to Erica. Erica was awesome and really good. I was impressed with her understanding the business and what I was looking for to do, as well as her patience with me. She did a great job and I would do business with her again for sure. There was a lot of information that needed to be provided and I have never dealt with so much documentation with any of my refinances as I did with this one. But, overall, the end result was what I was looking for and it happened. The whole process from the application to the closing took a month.

I was recommended to HomeDirect and their application process was easy and fast. Everything was great and I’m stoked about the whole process. But it was weird that I had to detail the three years of my tax payments and give them my employment verification for the last three years. I had to do both but I figured they’d see that in my taxes. But it wasn’t difficult and it only took me 20 minutes to get them all. I was also impressed with their staff's timing and the fact that if I sent an email, they’d get back to me immediately. I was 100% comfortable working with them and I'm all right with the rate and terms of the mortgage that they gave me. I’m in my house now, so I can thank them for helping. I would also recommend HomeDirect if someone was talking about getting a loan.

We were coming back to the United States and purchasing a house. HomeDirect was able to give me one of the best rates and was very helpful. They were also servicing their own mortgage and their reps were professional and knew their things. I started the process in late September and we were able to close on time on November 1st. It was unconventional for us as we were in Germany when it was happening. Everything was done via email or late at night. But the rep who was helping us made it easy and it went very smoothly. He would update us all the time and answer all our questions. When he did my pre-quote on everything with the closing cost, it was only off by 30 dollars when we went to closing.

The experience that I had with HomeDirect was good and I would definitely recommend based on that. Everything was fine with the process because it was all online. The website was good and it went well. There was just one hiccup with my employer verification. On the last day of the loan closing, I had to run around to get a written confirmation about the employment. Hopefully, that could have been done earlier in the process. But the representatives at HomeDirect were good. They were proactive and they kept me up to date on how it was going.

I was purchasing a new home and I put in my info on a site that multicasts for soliciting VA loan information. I then got a phone call from a HomeDirect Mortgage loan officer. I was offered the lowest interest rate and they were professional, so I decided that I'd go with them. The enrollment process was mostly done online. I had gone through an online process with Quicken before as well and theirs was easier, but HomeDirect was not difficult. The whole thing took us a few weeks to complete but that was because my wife's credit was frozen. Our rep was available and he was able to answer any question that I had. I'd recommend HomeDirect Mortgage, but I'd also recommend that you shop around.

We wanted to buy a house and we were able to get a VA loan from HomeDirect Mortgage. I went through LendingTree and they were the first people to call me with HomeDirect. I told them that I knew that there's a lot of other people that would give us the loan and we needed to pay much less than what others offer and they said all right. Two months later, we moved into our house. HomeDirect team was honest, knew what they're talking about and had the loan done in the time that we needed it done. They had the money for the close when they said they were going to. Ryan, the rep who worked with me knew about the VA loan. He helped us lock in a good rate and he was there whenever we needed a question. He was really good with his job.

We were doing a refi on the house because we wanted to do some improvements, and going into a mortgage seemed the best way to do it. The moment I went online, I had a lot of people contacting me. I have been in the real estate profession for 30 years, so I am hard to please and a little bit over-critical. I also put a lot of emphasis on how people treat me. And Chad from HomeDirect stood out tremendously. It was just a phone conversation, but I had a very good feeling him from the first time that we talked. His processor was excellent too.

I was buying a new home and I went with HomeDirect because they had the best rates and the better reviews. I had to send them the information they requested and they pretty much took care of everything. The whole process took 30 days to complete and the rep I worked with, Kerry, did everything quickly. He was very professional and he made it as simple and easy as possible. If he didn't answer the phone, he'd email me. I could also send him an email and he would call me back within a day. Aside from that, I’m very pleased with the rate and terms of the mortgage that I got.

I found HomeDirect by chance on looking up zeo.com and at the time, I contacted three companies. But I decided to go with HomeDirect because of the specific officer that I spoke with, Jesse, who was very clear to explaining all the different steps. This was a first time for me purchasing a home, so I had a lot of questions that were not answered properly by the other company that I contacted. And Jessie was very calm, very through, and immediately looked at numbers. He was always available, too. The minute that I made an offer, he was working and communicating with the realtor constantly, including me in the conversation. They immediately sent me the list of what they needed and he made everything so easy compared to the horror story that I had read.

HomeDirect's rates were lower and in going through the process, my initial thought about them was very professional. There were a few challenges but they worked through the process. The loan officer was also really great with communication and his communication style. The terms were fair and working with HomeDirect has been a big help to what we’re working to do. It's helping us with future goals and I would recommend them.

I looked at rates and HomeDirect was able to give me the best offer. So, I decided to apply for a mortgage with them. The guy that I spoke with, Reed, went about telling me what documents I needed to provide then he did everything for me. He was extremely knowledgeable and he helped me understand the whole process better than most other people were willing to do. He was there to give me the best rate and terms for the mortgage. He gave me multiple options and different rates based on how much I was putting down. So I was given plenty of options that I was able to choose.

I needed a loan for a new home and I’m a lifetime member of the USA Navy Federal Credit Union. Initially, I was gonna go with them but then I got a hold of HomeDirect Mortgage and they beat the Navy Federal interest rate by a lot. Also, I liked that HomeDirect serviced the entirety of the loan and wouldn’t sell my loan to somebody else. Obtaining the mortgage was pretty easy. Dan, the loan officer, was on top of everything, so I’ve had no big issues. I did the VA loan and I did it for 45 days to allow enough time with my schedule and everything at work. I travel a lot, so I was out of the country a lot but HomeDirect worked fine. They made it easy to get a home.

We were recommended to HomeDirect by our realtor. She uses the same and had a good experience. We got a VA loan for a new home and it was the easiest loan I’ve gotten. The application process was great and everything went smooth. It was mostly done online and someone reached out to us really quickly. We talked to Tim a couple times when we found the house and then to set everything up online. We uploaded all the paperwork and it all worked out. He was also really prompt and professional with everything. Then if we had a question or a concern, someone would get back to us within a day. It was extremely quick. Overall, the process was really awesome. The rate is also less than anything else we were seeing. We were really impressed.

I was very pleased with HomeDirect. We wanted to move into a new home, so we applied for a mortgage. Kerry, the guy from HomeDirect, was forthcoming with information. He got to me when he needed to. Anything I went to him with, any questions I had, he gave me answers to. I felt very comfortable working with him. Though it was a bummer that the rate I got wasn’t as good as what I had (I went from 3.25% up to 4.5), I would be happy to use them again.

Bankrate.com listed HomeDirect as the lowest mortgage in the 20-year category at the current time. So, I got a mortgage from them for a new home purchase and ended up with their 20-year fixed loan program. I had an excellent experience with them. Their application process was super smooth and super fast. It was a closed sale, meaning we were purchasing from another family member. David, the loan officer, took my information over the phone and filled in the application. Then he had me verify it and complete everything. I called and talked to him at the end of September then we closed on October 29th. It was for a second home and I got it at 4.5% in the fall, which rate had crept up a little bit. So, it's a very competitive rate and I'm happy with it.

HomeDirect has a good customer service. They're responding, on time, and they are very, very thorough of everything. They are not only talking, they just do the job. They told me what my option is and told me step by step what I needed. I cooperated with them and everything was smooth to go. I'm gonna tell our friends to use the same service for HomeDirect and use the same agent I was using.

I worked on my mortgage with HomeDirect and the process went okay. However, what we thought would be a five-week process to close took about 10 weeks. It was mostly due to the availability of VA appraisers as there are only two appraisers in the entire state. Then after the appraisal was done, it took the homeowner several weeks to make corrections on things that needed to be replaced or repaired. Nevertheless, I would recommend them.

Also, I didn’t have a lot of time to review everything at the time and I was happy with the guy that I reached out to. He was very knowledgeable and very professional. We had a couple of phone calls and he was great. However, the underwriters, as always, were nitpicky and wanted deposit slips of very minimal deposits. It was kinda ridiculous that they were asking for miniscule stuff that were irrelevant in the big picture and it was a little pain. It was a lot of busy work that I became frustrated about but that’s the nature of underwriters. The good news was, they asked me for those things three weeks before the closing date.

I wanted to refinance my house, and I found an agent on Zillow who works for HomeDirect. I was in contact with a couple of other agents, and he was the one that I decided to go with. I work during the weekdays and he works on weekends, so we talk to each other during weekends. He gave me a couple of good options and he was very honest. I was happy that he was telling me what I was getting from them. He was very professional and from the first day, I was very comfortable with him because before he went over everything, he talked about his experience. He asked me questions on what I was looking for instead of giving me options. Based on what I was expecting then, he found deals for me and we went to it. We texted and any time I called him, he would pick up the phone. If I emailed him, he responded within five minutes. That was very impressive because sometimes when I email someone, I wait for days to get a response back.

There were a lot of other companies that wanted to lend money or to refinance the house but I didn’t feel comfortable with them. Since I had my original mortgage with HomeDirect, I went with them. They sent me the paperwork, I filled it up in the computer and I sent it back to them. I spoke with a rep once and she said she didn't get the papers. The whole process took 21 days. However, the rate is 0.25% more than what I wished for since I had great credit. It was 5%, and at the end, went up with more than 5%. I felt uncomfortable about it but other than that, I'm happy and I'd recommend them.

I'll sell my house in about three or four more years and I wanted to refi and get out of my VA loan because we wanted to use the VA loan for a bigger and better house later down the line. I went online and made some comparisons. I did some research and HomeDirect Mortgage had the most convenient plan. They came up close to the top. My agent was very good and very patient. She completed the application and underwriting process for me, and everything was easy. She worked with me and she guided me through the process. There was no persistent rushing and she helped me do it at my convenience in my own time. She did an excellent job.

I've used HomeDirect Mortgage before and they were nice and easy to work with, that's why I got a mortgage from them again for an investment property for FHA. This would make the third loan that I got with them so I must have been pretty happy with you HomeDirect. The application process was straightforward and easy. I talked with my loan agent and his assistant and they told me what I needed to get. They gave a couple of days for that. I had most of the paperwork that they needed, so I emailed or faxed it to them. They got it promptly, and they jumped right on it. After two days, they told me that I was pre-approved. So, it was really simplified. The service was excellent and the rate was good as well.

I checked out HomeDirect when I looked into a mortgage as I was getting transferred at work and had to move. Their rep, Tyson, was very good. Also, the people at HomeDirect were all very nice and helpful. The communication towards the end of the application process was a kicker, though. There was a little miscommunication with the paperwork wherein I emailed some documents to them which came up blank and I didn't realize it. Then, they didn't tell me about it until it was almost too late. But, we got it all figured out and it went right through. After that got taken care of, everything was fine. The loan application and underwriting process took what they say it was gonna take and I liked the rate and terms. I'd tell my friends to check HomeDirect out.

We were looking at doing a cash-out refi for our remodelling. My wife worked at BOK and HomeDirect Mortgage was associated with BOK. HomeDirect Mortgage made it easy to get a mortgage. It was a pleasant experience. The online application process was very easy. Also, Aspen, was very knowledgeable and helpful. She just told us what we needed to do and we went down that path. She was very available and very quick to respond via email or via the phone. Look at going with HomeDirect if you're looking to get a mortgage.

I wanted to refinance to a 15-year loan and HomeDirect responded the quickest among the different lenders. Also, their application and underwriting process was very efficient, clear and easy. We had a fantastic rep who was very responsive. I asked a lot of questions and he responded to all of them clearly and without being snarky. He set us up with the rate and terms that I expected, and things got done fast. HomeDirect did a great job. With them, you’ll definitely know what’s going on and you won’t be in the dark. I didn’t feel at all unsure about anything. I'd tell friends to use HomeDirect too.

I had good experience with HomeDirect. I was buying a house and it was my first time going through a mortgage process. So, I just went off of their expertise and it all seemed like a very good ordeal. They were easy to get a hold of and my rep did really well. My parents also helped me throughout the whole process and it worked out well.

We went to HomeDirect based on a recommendation and they ended up having better interest rates. I did an online inquiry initially and then they called. The representative we dealt with was good. He walked us through everything that we needed to know and was very responsive. He was there when we needed him and he answered questions quickly. The website that they used was also convenient and the process went fine. It was a short sale and it took a little longer on our part than theirs. But it was not HomeDirect’s fault. They got us into the home and I would refer them.

I got a quote from HomeDirect Mortgage for a new home purchase and the quote I got from them was a little bit better than other companies. Because of stuff on my end and my situation, the process took a little while. Still, their reps were able to answer all my questions and made things go as quickly as possible. I'd recommend them to a friend.

I wanted to buy a new house and since I have used HomeDirect Mortgage before, I ended up having a conventional loan program with them. The process of obtaining a mortgage was simple and streamlined. Also, Dave, the person who I worked with, was appropriate and respectful. He understands the job. I've done home loans in the past as a previous job and what he did was what I've expected. I was also very comfortable with our communication. He answered my questions and concerns in a timely manner, knew what he was talking about, and responded appropriately.

We were buying a house and we had a recommendation from a co-worker for a friend of his that he had used. The HomeDirect rep pretty much did everything for us. He was really good with communication. He took all the information over the phone for both me and my wife, and then he ran it through and kept us in the loop throughout the process. Then when we got the approval, they sent us our approval letters and we went forward from there. The application process was within the same day. They were on the ball with everything and it was very smooth. It was better than we thought it was gonna be, especially for the interest rate which was lower than we anticipated. It was the easiest process we've ever done.

I'm a new house owner and DAVID and his team were fantastic in the house buying and owner process. I would absolutely recommend this team. I'm a veteran and a US Marine so I'm very careful of who trust with my information and I trusted them.

We looked into a mortgage to buy a new house and we ended up with HomeDirect as they had the lowest rate. The application was extremely easy. We just had to present some simple documentation and the rep, DJ, was very easy and comfortable to work with. He was incredible and it was the best experience I've ever had dealing with a banker. He was very accessible. He gave me his cell phone number, would write me back in the middle of the night when I write a question. Not that I expected it, but I got it, and he helped me through the process very well.

A friend of mine purchased a home in Colorado and referred me to a broker who works for HomeDirect. I filled out the application on the website for the original application. I was then contacted by a broker named Casey and then we filled out the rest of the paperwork. We applied for the mortgage before we found the home and it took us two months to find a new home to purchase. So we had a pre-approval, but once we got the contract signed on the house, it took two weeks to complete the loan process. It would have been sooner, but the VA inspections took a little bit longer than normal.

I needed to refinance interest rates and I have an adjustable mortgage that kept going up. I looked at HomeDirect's closing costs and they had no loan origination fee, and it would be the least in closing cost. Obtaining the mortgage with them was easy. The rate was not the greatest in the world because it is an investment property, but I understood that mortgage properties charge more for an investment property. The application and underwriting process took a little over 30 days. It was done piecemeal. My only put-on was I'm not the typical borrower so it was not a W-2. It was tax returns and rental property income, so it was a little more onerous than most. But they got me to the finish line and that's what counts. I really liked the loan officer, Cathy. She was excellent and she understood I was getting a little frustrated with the piecemeal approach for documents. She made it sound like, "Hey, hang in there. We're almost there."

I applied for a VA loan from HomeDirect Mortgage to buy a new home and my online application experience was easy. To get the mortgage, I reached out to the loan officer and the final application was via their online portal. I got approved then found a house, they gave me an offering, and I submitted more appropriate information.

There was a time when I was refinancing and I looked into a mortgage. I was with the Bank of Oklahoma through Firstland, and everything got transferred over to HomeDirect. Although I wanted to stick with the same company, it was a choice made for me. Dave, the gentleman from HomeDirect, was very helpful. He was very knowledgeable about the information and was very easy to talk to. Their rate was very good and everything was very fast and streamlined throughout the process. Getting all the documents that were needed was very easy to pull through and the underwriting process went very quick as well. I would suggest HomeDirect to others. They are a very easy going company to work with.

When I was buying a new house, a buddy recommended HomeDirect Mortgage and they have very competitive rates. I ended up going with a 30-year program and the whole online application process was easy. I liked it. I didn’t even have to go into any office. I just did it on my phone which was nice because that’s what I had. I e-mailed their guy and he sent me back a questionnaire. I then sent that back and he sent me what I was pre-approved for. When I found the house, we went through where I did my info and he sent me the forms to sign. Once the forms were signed, I bought the house. The lending person, Dawn, was also easy to work with. She was prompt and very helpful. I would send her an e-mail and she would reply with all the information I needed in a couple of hours. All in all, HomeDirect made my life a lot easier.

Given HomeDirect's good rates, we decided to work with them on a VA loan for our new home. Their online application was easy, then with the underwriting, the whole process took us around three weeks. Their reps have been prompt and they always answered our questions. Our guy, Ryan, was down to earth, knowledgeable and communicated well. Though the rate on the mortgage fluctuated a little because we got caught up in the middle of the hurricane, it was still okay.

Working with HomeDirect Mortgage has simplified some things. I had them before and when I needed to refinance, I went with them again for a VA loan. My mortgage rep was very professional and knowledgeable. He walked me through the process. I also called him about anything that I needed to know and then he would either call me right back or send me an e-mail with the answer. The whole application process took about a couple weeks and it was straightforward. I supplied information electronically and they brought it all into their side and the underwriters, then they issued the mortgage. I then signed the paperwork and it was done. Also, the terms of the mortgage I received was good. I'd tell my friends to give HomeDirect a try.

HomeDirect had a better APR, so I went with them and got a VA loan for a new home purchase. Their online application process was straightforward but the application and underwriting process took longer than anticipated. From their end, getting the appraisal done took over a month and because of that, we had to pay over $1,000 as penalty for extending our rate. That was what my wife didn’t like about being a customer of HomeDirect. They said that the delay was not their fault because the title was not done. But we had rate extension two times and the title was done before that. We were just waiting for the bank to finish that part.

We were wanting to move from where we live to another town. At the time, we had a mortgage through BOK and we really liked dealing with them for the nine years we lived there, so it was an easy choice to stick with them. Obtaining a mortgage with HomeDirect was pretty easy, as far as understanding what was required, what was needed and how it was needed to be presented. We had a small hiccup with some paperwork from my bank, but it was resolved fairly quickly. I'm very big into talking on the phone about what is needed, as sometimes things can get lost in translation in emails. There were lots of phone calls back and forth and they had great response time. If no one answered, there was a callback shortly. Also, we got the rate that we were looking for and we're happy with it. We've had a few people ask us about the process since we moved, and we've explained how it all worked for us and the people that we used.

Getting a mortgage from HomeDirect was very easy. The process was straightforward and simple. The lender was fantastic, knew all the steps in the process and walked me exactly through what all I needed to do. The application and underwriting process took 35 days, which was very fast. HomeDirect's customer service was always available. They were available after hours, too. A lot of times, they were able to answer every question that I had and very rarely did they not have the answer, but when they did, they were able to get the answer and follow up with me. The rates and the terms of my mortgage were also fantastic. We had looked at another lender and the rates from HomeDirect were 1.25% better, so a point and a quarter better than the best other rate I could find. I'd highly recommend HomeDirect, and I already did to several people.

I got HomeDirect for a new home purchase and thus far I've had a good experience with them. I like the customer service and the rate I was able to get for my VA loan. I provided my financial information as well as information on my retirement and my disability. I also had my last bank statement for showing that I gave the earnest money to the builder. Their reps gave me emails saying what they needed and there was also the website which had the list of things that I needed to accomplish or stuff that I owed them. HomeDirect’s online application process was good and it made the application easy. I was able to scan stuff in and send it.

HomeDirect Mortgage is very easy to work with. We got a VA home loan from them and it was very easy to figure out the whole application process. It was mostly online. Kathryn was our rep and she was very cooperative. We were very comfortable working with her. She helped us out a lot and talked to us throughout the whole process. The rate and terms that we got were fair. Working with HomeDirect has definitely helped us out with our first house, being able to figure everything out including the payment.

Our contact Jesse was phenomenal. He kept us informed and answered all of our questions. The process was timely and we were kept well informed. The woman who came to our home to sign documents was professional and had a great sense of humor. We combined two mortgages and are saving $500 a month. That is a 25% savings for us. Awesome experience!

I needed to buy a new house and so I went online to apply for a mortgage from HomeDirect. They had the best rate and Ronald called me and asked for information. The online application process was simple. The application and underwriting took less than a day but the lending process may be improved by having no closing fees and 0% interest rate. Still, I thought that the rates and terms were great. If they could be lower, then I would take them. But that’s the best that I could get.

I was buying a house and a third party told me about HomeDirect. The whole process from start to finish, because we switched banks, took less than a month and it was made very simple and easy. The rep who helped me was absolutely great especially when I needed information that was transferred over from the old bank. The rate that she set me up with was good and it was lower than what Renaissance bet us. I have quite a few guys in my unit who are thinking about buying a house, and I have already put in her name out there. Plus, I know my realtor that we went through and she is gonna be putting her out there as well.

My friend had chosen HomeDirect Mortgage and got me to do a refi too. I called my friend at HomeDirect and they had me fill out an application online. The application process was great, although the rep, Kent, and I had a rocky start because it felt "sale-y". However, things were probably due to a lack of knowledge on my part. Kent and I were proceeding, but I had to pause and get somebody else's offer because I didn't have anything to compare HomeDirect to. So, I went to another lender to see what they were saying.

I wanted a new house and took a 30-year veteran loan. I applied with HomeDirect Mortgage, they asked me questions and then they approved. The loan process was really smooth and it wasn’t very complicated at all. This was the first time I bought a home and they made it really simple and easy. The person I talked to was easy to get ahold of, easy to talk to, and he explained everything well. I felt very comfortable as far as communication. If I had any questions, I’d just call him and he would answer right away. I also had the online portal so I can see where my loan was at any time, which was nice. I had a pleasant experience with HomeDirect Mortgage and I’m very satisfied.

The agent from HomeDirect Mortgage who dealt with me was sharp. He sent me a lot of the information already instead of saying that we should talk and find out what I needed. He was on the ball as I'd want somebody to be and was pretty proactive. When he needed stuff, he would send me requests and had an assistant who was always available.

I was buying a new home. I went with a conventional loan with HomeDirect Mortgage because I had a 5% down. My online loan application experience was good and the person who helped me gave me all the information I needed. The whole process took six weeks, but the underwriting process could have been faster. Although, that was the time there was a huge hurricane that came to North Carolina and that probably halted some of the processes.

We wanted to buy a retirement home, and my husband went online, found some information and he liked HomeDirect the best. The process was straightforward. My husband would come home and ask me for information, then we would look it up and get it back to HomeDirect. Everything went fine and we were very satisfied with the experience.

When we were buying a new home and moving back to Washington state, I called the lender who helped me with our last loan. Then we applied and got pre-approved. The rate on the 15-year fixed loan was a little higher than I hoped it would be but another bank had come in as the same and I chose HomeDirect because I had worked with Tamara before. I really like her. She was very caring in her approach. She was professional and quick to get back to me. If I had questions or concerns, we emailed back and forth mostly. It was great working with her. I’ve referred her to a lot of people too. If a friend asked, I would say that they don’t have to make any other calls. Just call HomeDirect directly.

Applying for a refinance with HomeDirect was an easy and very streamlined process. I was updated if there were any changes with my application. The underwriting process was on target with what was discussed so there was no delay. I'm satisfied with this company's service.

We worked with Matthew for our new home purchase and I was very comfortable with him. In fact, we've recommended him to people. He was very informative. He told us everything upfront and everything actually went the way he said it was gonna go. We did it in about a month and everything went great. It was smooth and very fast. Their rate was great too. That was why we went with HomeDirect Mortgage.

I was buying a second home and decided to work with HomeDirect since I was extremely happy when I dealt with them before. I called Katie because I had such a good experience with her that when it came to getting another mortgage, I did not think about calling anyone else. I still had all the paperwork and I just went in, updated it all and submitted it. I've already recommended her to several people.

I was tired of having to pay rent so I made a new home purchase. I went with an FHA loan with HomeDirect Mortgage. It was an employee loan and it was cheaper. When I called and inquired, they told me what I could and couldn’t do. There were a few questions where I needed some clarification in the online application. But that aside, the process was simple. I also liked the open communication of the two representatives I worked with. Whenever I had concerns, they were responding to questions. The process took about three weeks and I was comfortable working with them. But for others who don’t work for Bank of Oklahoma, I’d tell them to look at it, shop around and make sure to get a better rate. As for me, I have a mortgage now and I’m not renting anymore. Life is okay.

I applied for a mortgage with HomeDirect to purchase a new home. They were recommended to us and then it started off well, so we went ahead with it. The rate of the mortgage was good and it was comparable with everywhere else. I worked with David and he took care of everything. He let me know every day what I needed to get for him. The whole application and underwriting process went really smoothly and took about three weeks.

Seth is my best friend and he has always been my banker. He always takes care of me. When I was refinancing to get money out, I got an FHA loan with HomeDirect Mortgage and rate was good. The process took a couple of weeks and it was fine. It's comparable to other lending processes out there. Applying online was easy too.

I wanted to apply for a loan to purchase a new home. Zillow had a list and HomeDirect Mortgage's rates were cheaper than the others. I did a pre-approval and then I got the pre-approval back. I talked to my lender to see what we could do and then I sent a bunch of documents. The online application was good and definitely convenient. The whole application and underwriting process for HomeDirect's VA loan was quick, too. It took a month, but it could be quicker. There was just an issue on the seller's side.

I was refinancing and I decided to get a mortgage. I was referred to HomeDirect Mortgage. I contacted them and told them that I wanted a mortgage and it was a very good experience. Their customer service was great. The rate and terms that I got were comparable. It was what the market was at, so it was good. I would recommend HomeDirect Mortgage to other people.

The application process with HomeDirect was easy and it went smoothly. We closed within 30 days. Everybody was really friendly and they were good. The rate was also competitive among other lenders, so it was good.

I applied for a mortgage to get a new house. My real estate went through several companies, and HomeDirect Mortgage gave the best deal. The process was fine and the representatives were very professional. Also, the rate was good.

I was living in a condo and I wanted to get a house. I got a recommendation from my realtor, then I checked with Tim from HomeDirect. I was budgeting for higher interest, but their rates were good. When I called some companies that were directly in the Phoenix area, I was getting 4.875%. Tim gave me the option of 4.625% and I had gotten a credit from him and I moved into 4.5%, which was way better.

I went with a 30-year loan program with HomeDirect Mortgage and it was a very pleasant process. I had a very good loan officer, David, who walked me through it. I gave him all the documents and he was able to help me get the rate that I wanted and lock it. I would love if it was lesser but he gave me the best rate that he could. Also, he was very open in communication and very transparent. He gave me a level of confidence that I could trust him and that he was taking care of me. I would refer David.

We had our house mortgaged with HomeDirect Mortgage. We had it refinanced and we purchased another home with what we took out of the cash. We decided to continue dealing with them due to our relationship with the representative named Matt. He answered our questions and he worked on our behalf. The other HomeDirect people screwed up a couple times. Some of the things they asked were wrong and there were mistakes made and forms were sent. If the mistakes hadn’t been there, the original document was for $600,000 and it came back at $6,000,000. Matt worked to correct those mistakes and made sure that what we actually ended up with was what we were promised.

I know people from the past that have used HomeDirect and it worked out well so as a first time homebuyer I went to them. Everything went well. The online mortgage application was easy, simple and straightforward. The process took about 40 days, and the rates and terms were good.

HomeDirect has a competitive rate and the customer service with the loan officer was a lot better than some of the other banks. I got quick responses and they were able to help out with a lot of complications of offers in the VA mortgage process. There was some additional paperwork as well as coordinating a separate appraisal from the VA.

We like the HomeDirect mortgage person that was handling our stuff so we went with them again to get a VA loan and purchase a new home. They've handled all our loans in the past and did a great job. We liked their service and they gave us the best rate. The application and underwriting process took less than 30 days. This time, it took us longer because we were selling and buying another house at the same time. We're now in a new home and we like it. I had a great experience with HomeDirect and I suggest checking the rates to see if they would give you the best rate for the type of loan you want.

I was purchasing a home and I went to HomeDirect because of their experience in working with the VA applicants. Speaking to Ryan, who was the salesperson or broker I dealt with, and asking him questions, made me feel comfortable that he knew what he was doing. Ryan made it very seamless. I feel like if I had gone to a traditional bank that I would have to walk them through the VA process, which I myself, having only bought two homes, am not really sure of. Ryan knew from the start what needed to be done and he was able to make it extremely easy for me. I was satisfied with the rate and terms. It’s certainly better than had I gone traditional. HomeDirect Mortgage was great.

We wanted to move a child into a different school district and found a for sale by owner. We went with HomeDirect for an FHA as there's not a whole lot of lenders out there that'll do mobile home loans. I had a bit of difficulty because I had to learn from scratch and HomeDirect didn't seem to be too with it either on what needed to be done for mobile home loans. They acted like it was their first one and the process took about two months. They need to be more up to speed on the mobile home loan. If they're going to advertise they do mobile home loans, they need to know how to do them.

When I was buying a new house, I pre-qualified for three different banks but I chose HomeDirect considering the reviews. The process from start to finish was good. But the online update prompt thing didn’t seem beneficial at all. I didn’t really use that system. 99.9% of what happened were one-on-one interactions, like speaking on the phone or sending text messages and emails. My wife and I did the paperwork online which Eric then took. He went from there and did a great job.

We needed to refinance and there were many lenders that we talked to, and I really liked Josh, the man from Home Direct that we worked with, when I talked to him on the phone. He was very open, helpful and generous with information and not badgering or bullying. He sent us multiple documents that we needed to fill out as well as to acquire to send to them, and we did it all online, scanning the documents up. He was very organized. He had an assistant that would follow-up occasionally with details, but he was always available if we needed him. Then as the loan progressed, he explained to us where it was, who was going to inspect the house and give it an appraisal and when the notary public would be coming. He estimated when the loan would be finished if we were able to complete all the steps, and he was one day short. It was fabulous. He could not have been more professional.

The house was in my name only, and then we ended up just wanting to refinance to get some stuff done around the house. I called the bank that I had originally had the loan with and they directed us to HomeDirect. We dealt with Dan and it was a smooth process. If we had any questions, I would give a call or email them, and he got back with us. If we weren’t able to get a hold of him right away, he would get back with us in about a day. We were comfortable with him.

We applied for a mortgage from HomeDirect Mortgage for a new home. We were gonna go with the federal credit union that I already bank with, but our Realtor suggested HomeDirect. We went to do SHA instead of conventional and that ended up working out even better for us. The application process was a little hard in some, but overall, it was smooth and fast. The whole process took about 30 days and everything was satisfactory.

We were living on the Air Force base and we decided we wanted to move off base. We were buying a new house and HomeDirect Mortgage had better interest rates than some other companies. The person I worked with also helped me out a bit. Since it was my first mortgage, they explained the whole process and what I needed. Then the rep was there to answer any questions I had about any of the documents we needed and she walked me through the process. She had an assistant who chatted with us through email and was on top of things as well. Overall, the process was easy. All our stuff came early and moved along well.

I've used HomeDirect once before. I liked the ease to which I got the mortgage and I really liked the man I dealt with so I used them again for a new home. The rate and terms of the mortgage were decent, and the application process was a lot easier this time. I had a good experience overall.

I was looking on Zillow and it asked, "Are you a veteran?" I clicked "Yes" and Mark from HomeDirect reached out to me based on that inquiry. Mark was very open, he answered a lot of my questions and he seemed very knowledgeable. Being that I am a first-time homeowner, he was very patient. I stuck with him because I felt comfortable.

I did the online application with HomeDirect and it took about 18 minutes because I had to keep looking for information. If they had a list of the stuff you needed when you started, then it wouldn't have taken so long. But the whole lending process was pretty good and painless. I communicated with my loan officer mostly through email. She would email me what she needed and I'd get it to her. She made it clear what she needed from me and the best way for me to obtain it. I was really comfortable working with her because she made it to where I didn't have to put anything down, and made closing go smoothly. She did everything she needed to do. When I got my rate, I thought it was a little high, but when I researched the rates, it was right in line with the rate.

We needed a house and a mortgage. We compared APRs and found that HomeDirect did best, so we went with them. We worked with Steven and his associate in obtaining the mortgage and our experience was good. They were very straightforward and they told us exactly what we needed, when we needed it, as far as paperwork was concerned. They made it very easy and it took a little over a month to complete the whole process. But it was frustrating that the numbers changed toward at the end, which I knew they couldn't anticipate, but it was something that we didn't anticipate either.

HomeDirect had the best rate. We got a VA loan from them and it was a great experience. It was a really simple process. Everything was online and we just submitted all the forms that they needed. They let us know if we were missing something and if our rep, Jordan, needed something else, we got it to him. He was fantastic all the way, very nice, helpful and responsive. I was perfectly comfortable working with him. The process took four weeks.

I had a house built and I applied for HomeDirect's VA loan program. The rate and terms were good. Their application process was easy, and my representative, Connor, was great. He was knowledgeable and knew what he was doing. Also, when I had a question or a concern, somebody was quick to reach back to me. I’ve been really pleased with HomeDirect.

I got a VA loan from HomeDirect Mortgage. Their rate and terms were perfect, and they were the ones who came back with the fastest response in regards to the questions that I had and information that I needed. They were excellent about communication. We had to get a certificate from the VA which took a little while because we needed a point of contact. We had to go at HomeDirect and ask who we needed to speak with and their rep, Tim, told us who we needed to speak with at the VA and at the Navy Reserve to get all the information. After I sent the paperwork in, it was a very smooth process. The whole process took about a month and their timeline was perfect.

We had some equity in our home and we had some home project that we needed to get done that we needed the equity to be able to afford to do it. We refinanced with our bank and they use HomeDirect. The process of obtaining the mortgage was simple. We had a lot of communication via email instead of having to do phone calls and having to go in person. We were also able to do everything electronically. It was a little difficult at times because we had filed a bankruptcy, so there were some issues getting the documentation and everything that was needed, but everybody worked quickly on their end and the bank tried to be able to get everything they needed.

I did a search on mortgage rates online and HomeDirect Mortgage popped up as one of the lower ones. We were in a hurry with the process and we had to get a quick closing. I wasn’t happy with the final terms. I was led to believe that we would be able to get a regular loan, and as we got into the process, it was not possible. We had to go with FHA and pay some points on it. Paying two points for the loan was unexpected, and that was an additional $2,000 that I wasn’t expecting. I wasn’t pleased with that. But everything else went well and the fellow who worked with me on the loan was very good. He was quick to respond to questions and the answers were also available through secured messages online. In a normal situation with a little bit more time, a person could do well with HomeDirect.

I purchased another home and did business with HomeDirect as a repeat customer. During the online application process, I got a link from them and it was easy to figure out. Between that and the broker, it was very clear on what I needed to submit. I worked at the same originator now and this is the third time. He was easy to get a hold of and he answered my questions. He was working all on my behalf. I was able to talk to him outside of business hours and he's very responsive. He calls me immediately. He lets me know what the next steps were if ever we came across a problem. I could always tell that the loan was gonna get closed and it was just a matter of providing what I needed to provide. I was also given very competitive rates and terms of the mortgage. I'm comfortable endorsing HomeDirect and I have endorsed them to several people.

I asked my wife to find four people I need to call in addition to the lenders that we normally use and see what we could find. John of HomeDirect Mortgage was so spot-on and I couldn’t be happier. It was a total shot in the dark. My wife then found top lenders on a Google search and HomeDirect came up as one of them. The process of obtaining my mortgage couldn’t be easier. We've done other mortgages and we knew what was expected of us, but John did an amazing job of giving a heads up what might be coming our way. Even the sellers and the title people said that we were so together so quickly. The online application process was super easy-breezy and the application and underwriting process took less than three weeks.

I used HomeDirect with the first property that I purchased in Las Vegas and I was happy with the turnaround. They were easy to work with and they really stuck to the closing date that they had promised. They really move fast and that’s a big plus. This time, I was purchasing an investment property and the process took less than a month. And since it’s an investment property, I expected the rate to be higher. I also shopped around and I tried to go to my credit union. But it seemed higher so I stuck with HomeDirect. When I told them I don’t really like to go in online application, they pretty much filled it out for me. I just provided all the information they needed.

I've only been dealing with HomeDirect for a few months now and I'm already sour on it. I got insurance from Farmers and then a month later, I got a cancellation notice. I didn't cancel it. I never doubted there was some mistake in the home office at Farmers that cancelled my insurance. They said they got it fixed. I got a notice from HomeDirect saying my house wasn't insured and they're gonna get insurance for me if I don't get insurance. I said I've already got an insurance and there was a mistake and I got to get it corrected. So either HomeDirect is not communicating with my insurance agent or vice versa.

HomeDirect was among the companies with the lowest interest rate on MoneyTree. I worked with Jordan and the communication that he had was great, and he made it very smooth. The rate and terms that I got were fair and I would highly recommend HomeDirect to anybody. I felt very comfortable using them and in the future, I would definitely look into doing business with them.

When I was getting a new home, a friend recommended HomeDirect to me. At that point, we only had four weeks left until we close. I talked to a friend of mine to vent a little and she mentioned this particular lady named Julie that helped her. I called Julie and she understood our situation. We had a complicated situation and the bank that I had been banking with for the past 18 years conditionally unapproved our loan after we were preapproved because of my husband’s work situation. He works overseas and they just didn’t understand so I decided to go with a local mortgage company and I was going down that process.

Mortgage is tedious and they want your DNA when getting one. I shopped around looking for somebody that has a VA loan and I was happy with HomeDirect. The online application process was easy when getting the information in line and you don’t have to fish around for a document. I was pleased with the procedure from the beginning to the end. Kerry, my rep, was on top of everything. He told me what my credit score needed to be so we could move further. Sometimes I'd get a little excited and Kerry would reassure me that we were gonna get it done. Everything was upfront and there was nothing hidden. I was happy with the rate and terms I got. I would recommend somebody to them.

We applied for a VA loan so we could get a house, and HomeDirect's rates and terms were fairly good. Our realtor handled most of the process and it was good.

HomeDirect was the first people that came up in our list and had the best rating out of all the people we had. My wife and I have good credits and I got prequalified. I applied for the FHA mortgage and it was actually in my price range. The rate I received was excellent and better than what I would have gotten had I qualified for a VA home loan. The only thing is that you need to have someone looking at the paperwork with you as it can be really confusing. It has two prices next to each other and it doesn't tell definitively which one is yours and which one is the seller's price. Other than that, everything is fine. My rep was professional and she was able to answer the questions when I needed them answered and didn’t take advantage nor wasted my time. It was a wonderful and happy experience.

We've used HomeDirect Mortgage four or five times. They make the application pretty easy and with our most recent refinancing, the application to underwriting was pretty quick. We use the same person every time and he's awesome. He makes the process really streamlined and lets me know when there’s stuff that I need to turn in or if he’s not seeing something or if I need to check on something. He does a good job of keeping on top of it and keeping me on top of it, so I appreciate that.

I got a new mortgage from HomeDirect and I went with them because of their rate. I had refinanced with HomeDirect on a previous property and I had a previous working relationship with Nate to work on that. Nate and his team were very responsive and the loan process was extremely easy and pretty straightforward. I was extremely satisfied and I’d recommend them.

HomeDirect Mortgage is a great company. I wanted to refinance but things didn't work out the first time around because I didn’t have sufficient value. I was dealing with Tim at that time. Then six months later, as I was restarting the process, he happened to send me an email, which was, “Hey, how are things doing? Have you checked the value lately?” I told him that he had contacted me just as I was about to lock in with another lender. Then I asked him if he wanted to give me a quote. I sent him the other lender's quote and he beat it. He gave me a tremendously better quote so I went with them and it was a smooth process.

I worked with David at HomeDirect and he had excellent customer service. He responded to all my questions with the truthful answers, so there was no hidden agenda of any kind. He was very professional, polite, and he treated and respected me like a valuable customer. It took three weeks from the day I put in the application to the day I signed the paperwork and everything was smooth sailing and A1 quality. I would recommend them to anybody.

I was moving and I got a VA loan from HomeDirect Mortgage for a new home purchase. I wish the rate and terms were lower but it was the most competitive I could find. It's all highway robbery but I'm sure most consider it that way. Their process was very simple. It took a couple of hours to do all the paperwork and I closed on time based on the schedule that I set myself. However, they weren't able to get rid of all of the fees and underwriting fees so there were some costs associated with the loan, and that's the only complaint I had. Nonetheless, their reps were fine. I was impressed with their responsiveness. They get back to me immediately if I have questions.

I was trying to refinance and I ended up going through my current lender. PrimeLending was the holder of my mortgage and when I refinanced, they were re-branded as HomeDirect Mortgage. I gave a call to the number that was listed on my account's page and I was hooked up with a rep, KC. We looked at the rates and, after that, we started getting the appraisal and setting everything up. However, we had a tough time getting an appraiser for the property because it had a barndominium on it, so there were a lot of delays. The application and underwriting process started in June and we finally got somebody to file an appraisal around September 20th. After that, it was quick and it took about two weeks to get The Appointment Firm person sign.

I was buying a house and I applied for a mortgage with HomeDirect. The whole process was longer than I expected. I filled out an application form online, and the application and underwriting took a month. But the rate and terms that I got were good. Mark was my rep and he provided me with excellent service. He knew what he was doing and he was able to answer my questions if I had any problems. I was also told what was going on step-by-step.

HomeDirect Mortgage was referred to me and I was happy with the application process. It was simple and easy. The directions were clear and it only took a few minutes. It was a good experience overall. However, there were a couple of times one of the ladies I was working with asked for things that didn’t make sense and weren’t very clear. I’m in the military and she asked for something that wasn’t relevant and didn’t exist. So I had to argue back and forth and she ended up saying nevermind because they don’t even need that. But I have also worked with Eric and Janney and they were easy to get in touch with. Eric would answer texts anytime. I was also very happy with the rates given to me.

We were looking for the top-rated mortgage companies and I went to Better Business Bureau and found HomeDirect Mortgage. So, I thought I’d give them a try for a home purchase and we ended up getting a conventional loan from them. The process of obtaining the mortgage was standard, straightforward and simple. I had to provide all of the information, such as pay stubs and W-2. Everything was done through an online portal and I could e-sign everything that I needed to sign. The online application process was easy. We had already purchased a home before, so this was our second time buying a house. It was easier doing all of it online, rather than having to sign every single document in person, so I liked that aspect.

We went with a VA loan with HomeDirect Mortgage and their rep wanted me to fill out an application. The whole process until I was approved took no longer than a month, which was great. I worked with John and he was good. He required some documents, but it was nothing like out of the ordinary. I was impressed with the way he talked to me, the way he tries to help, the way he explains things and his honesty about the whole process. He was an all-around stand-up gentleman. Working with HomeDirect allowed me to get my money, which is a big impact on my life. The whole process with HomeDirect was very easy, quick and painless.

HomeDirect Mortgage was easy to work with. A friend referred me to them and they gave me the best mortgage deal. The application was easy and the lending process went well. My rep was awesome. He was personable, took the time to explain the process as we went along and told me real-life stories that were relatable to what I was going through. Also, I could get ahold of him anytime I called. I had a good experience with HomeDirect.

I needed to buy another home. HomeDirect was cheaper as far as the interest rate and fees so I picked the one that I was in. Their application process was easy and very nice. The whole sending of forms back and forth electronically, with the email from the adviser, is very easy to follow. I got recommended to HomeDirect by a consumer, Jonathan, and he was spot on about their rep Steve. He was phenomenal. He saved me some money and he made it a great deal on my part.

We were purchasing our eighth home, and it was the third time we’ve used HomeDirect. Brian has been my contact from the first time we used them. He gives great service, communicates very, very well, and understands my needs. I’ve always emailed Brian back and he always answered. He always come up with the best solution set for me. Brian has always worked hard to find me the best pieces back.

Kerry was the lender that I used before and he did a good job back then, so I went back to him when I was purchasing a new home and he was able to offer me a competitive rate. We talked over the phone and email, and the communication was good. The online application process with HomeDirect was streamlined, straightforward, and easy to use. The whole application and underwriting took just over a month. The rates and terms that I got were great and were exactly what I was looking for. Working with HomeDirect has been very beneficial for me. They have helped me to obtain two homes. I'd recommend them.

It was a great experience with HomeDirect Mortgage. I did an online request for multiple lenders to contact me with their rates. HomeDirect was the first one to call me back. I talked to Connor, a rep there. He gave me all the information I needed and he didn’t pressure me. I had actually chosen someone else that has a slightly better rate and he said that he didn’t feel like that company would be able to finish process in the timeline. I agreed with him that he was the only one who guaranteed pretty much that he could get it done in the timeline that I needed so I changed my mind and went with HomeDirect.

We've financed with HomeDirect before on a couple other homes and our experience with them has been great. Their terms were standard and the rate was the best we could get. Everything was simple and the process was completed in about a month. The rep was professional, courteous, efficient and knowledgeable. Their constant availability was the number one thing that helped us. They also tracked down the survey for the home which was a pretty difficult task but they did that. Working with HomeDirect has made life a little easier financially and I recommend them.

I was moving to something bigger so I got a VA loan from HomeDirect Mortgage. The rep, John, was very knowledgeable on the program and was easy to work with. I didn't feel like I was in the shadows at all when it came to my deal. When I needed help, he was there. When I called, he picked up. If he didn't, he called me right back. He was on top of his game and helped me out with my home. He made the process very smooth and comfortable for me. I gave my information, did my application and in a matter of days, I had everything necessary for them to finalize my profile and close within 30 days once everything was set.

We shopped around for different lenders and everybody else's interest rates were high. HomeDirect Mortgage gave us the best interest rate. We were also able to get VA through them. Everybody else was trying to get us to go with FHA even if we really wanted to do the VA. I was very happy because we already had an offer on a house and we were with another lender originally, but we ended up deciding to go with HomeDirect after around three weeks since making the offer. The closing date was really coming up on a snap and we were really pushing that closing date. The rep was able to keep me informed every day and let me know what we needed to be done.

I had Mark as my main contact through the process. I got an email from him initially and when I talked with him, he seemed straightforward and he was like somebody I wanted to deal with. When I started the process, I had to pull my credit report and there were questions that I had to answer from one of the report. I was VA funded so I had to get my VA documentation. I lost my DD 214 and was having a heck of a time getting a copy of it. Mark told us what we needed to do and who to contact. I called the people he recommended, and we got the whole thing handled in less than six hours. I had my DD 214 in three days.

We picked HomeDirect for their rate and the amount of money at closing when we were buying our primary residence. A year and a half ago, it would have been the historic lowest rate possible so I wasn't happy that it took us that long to find a house and we ended up with 1.25% point higher. But other than that, their rate was still lower than any of the other banks.

Our application process with HomeDirect Mortgage took faster than we thought it would be and the service was superb. We worked with Sam and Donald and they were really good. They were thorough, and if there was something that they didn’t mention, we could come back and inquire about it. They would make it so clear and understandable.

I did some shopping and then some friends recommended HomeDirect Mortgage. The rate and terms were comparable and in line to my personal bank. Kerry, the guy I worked with, was really good, helpful, and available a lot. The only thing was that I’m not really computer-savvy so I had a little bit of trouble sending in some documents. But other than that, everything was fine.

I was trying to change my rate, so I looked into a refinance. HomeDirect Mortgage was giving me what I needed and I liked them. To get the refinance with them, I answered their questions and let them come out and see the property. The process took three months. The reps were very pleasant and my dealings with the customer service were fine. The rate and terms of the refinance were very good. I'm a very satisfied customer and I would recommend HomeDirect.

When we were buying a house and looked into a mortgage, we were referred to a broker by my sister-in-law and her husband who bought a house a year ago. We went through him and he chose to go with HomeDirect. The application process was a lot easier and very simple compared to what it was before. We were all set and completed within about three weeks. So far, working with HomeDirect has been good. Our first payment is due November 1st. But we were able to get signed in on the website, got everything set-up, and it was easy.

HomeDirect Mortgage had the best interest rate and they were super easy to work with. I’ve heard horror stories where people kept asking for more and more crap, but HomeDirect gave me a list of stuff that they needed, I gave them all of that, came back and said I was approved. Also, HomeDirect doesn’t sell their mortgages. They’re not just like people who ride it and they bundle them up, then sell them to larger banks to service the loans. They hold on to them for the lifetime of the loan. I’d recommend them to a friend.

We were moving to a new location and we were referred to HomeDirect. We ended up going with their VA jumbo loan program as they have better rates over other mortgage company. Their application process was quite long and took 45 days. There were some sit and wait time in between. We filled out the application online, got in touch with one of the loan officers that we knew through a family friend and made the application online. Although we were guided the whole way, there were quite a few email communications back and forth. They were requesting also a lot of documentation then filed it for closing piece of it. There were multiple people that are communicating back and forth between me and to me directly. There could be an improvement on ensuring that all parties are in all of the communication, so there's no duplicate questioning.

The rep of HomeDirect that I worked with did a great job. He kept me on task, on-point and got the stuff that I needed. He updated everything and it was seamless. The application process was quite easy too. Everything was electronic until the final closing. Since working with HomeDirect, my life has been great. I took cash out and my payment is lower than what I had, so I’m happy.

We were expanding our family and needed a mortgage. We did a Google search, got HomeDirect, made contact with them, and stayed with it. Everything in their process was simple. We got a pre-approval letter and then we shopped for a house for a while, found a couple, and they fell through. Finally, we ended up making a deal on our own. The mortgage process for our VA loan was streamlined and simple, except that my fiancée ended up giving me a gift. The amount of receipts, bank copies, and gift letters that she had to give me was ridiculous. We have a joint account and she transferred money from her account into our joint account. I still have to constantly jump through hoops to verify how the money got there. It complicated the process. It wasn't any fault of the bank and most banks are like that, but that was the worst part of the process.

The guy from HomeDirect Mortgage that I worked with was good. However, he promised he is going to get me all of my money back and I would not have to pay an origination fee, but he still took $350 from what I have put into the account. But HomeDirect Mortgage has saved me a lot of times. If it’s your month, I like that they allow to just live in your house and not have to pay so much financing.

We moved and I bought a house. I applied for a mortgage at HomeDirect and got a VA loan. I worked directly with a guy named Ronald and he was the best ever. He answered any question and gave quick feedback. He was kind, caring, extremely helpful, and very knowledgeable. I was 100% comfortable working with him. He is beyond fantastic for real and his staff was amazing too. The whole process was seamless. Ron would let us know exactly what documents he and his team needed to move forward towards closing, and we'd get it to him. It was easy breezy. Also, the rate and terms of the mortgage I received was excellent. With our first time using HomeDirect, I strongly recommend anybody that needs a VA loan to work with Ronald. I've already recommended him to people and gave his number. I'm retired and to anybody that we know who says that they're thinking about selling their house, I tell them to go with HomeDirect.

I had a very pleasant experience with HomeDirect. Seven years ago, I refinanced and it was a seven-year ARM, so it was time to lock in a fixed rate. Zillow brought up HomeDirect to my attention and I ended up going with a 30-year fixed loan program with them. They had the lowest closing cost and they had a competitive rate. I did the application over the phone and their customer service was great. It's the best I've ever experienced.

We lived in Florida and right now, they're getting hammered with a horrible, horrible, hurricane. They're getting devastated. We suffered too two hurricanes there and that was a factor why we decided to move. We have a son who lives here in Las Vegas and we have two daughters who live in California. They couldn't be happier that we moved to Las Vegas because this is our favorite place to come. So, we're closer to our family. When you get older, that's very important and that was the tipping point. Even though we had family on the East Coast, moving to Las Vegas was an easy decision for us.

Our son has purchased two houses and he has used HomeDirect Mortgage twice before. They were expedient and he liked their mortgage rates, so we wanted to use them too for a new home purchase. We first talked to the rep on the phone, then we had to answer questions and fill out forms online. The lending process was simple and easy. HomeDirect would have completed the process in 30 days and they had done that twice for my son. But we didn’t want to have the house and move into it that soon, so we asked them for a longer time, but they were done two weeks early.

Everything went okay in obtaining a mortgage from HomeDirect Mortgage. I applied for financing for purchasing a new home. I did it online and it was complicated but I got someone to tell me what was going on. Steve and Josh helped us through the whole process. They would call me back to let me know what to do and how to do the paperwork. It was very easy and the process took about a month and a half. It was my first time, but so far, so good. The rate and the terms are good as well.

I was buying a new home and looking for lenders through LendingTree. The rep of HomeDirect Mortgage, James, was the quickest to dial my phone number and he seemed like a good dude, so I chose to go with them and I got a VA loan. The online application process, when I filled out everything online, was fine and smooth. The rep that I dealt with was good. He was responsive, professional and down-to-earth. The process of obtaining my mortgage was simple. It was not very long and took a couple weeks. The rates and the terms of the mortgage that I received was fine and fair. All in all, my experience with HomeDirect was good, controlled and organized.

The online application process with HomeDirect was simple and very easy. The rep I worked with was very prompt and knowledgeable. His name was Joshua and he was very focused on me as an individual. I was very satisfied with the rate I received, and I had a very good experience. I would definitely use HomeDirect again and recommend them to someone else.

We were buying a house and it was HomeDirect's rates that showed online that was the most appealing. I used the pre-qualification thing on Zillow and then they immediately called me. I pretty much expected that as soon as I put in my phone number and clicked, “Submit,” that someone would call me and that was exactly what happened but the lending process could have gone a little faster. I talked to the loan officer, Chad, upfront and told them we’re on a very short timeline and that we wanted to close early. It seemed like that was possible once things got underway but it was something that was out of their control. It was the okay of the appraiser and everything was sorted.

I found a house that my wife and I were really interested in and we had to jump on it quickly. I talked to about five different lenders, got a quote and then I did a LendingTree application. Matt was one of the guys that contacted me with that application. I also looked around a lot. But I went with them because I had somebody whom I worked with before and I was comfortable with her and she put forth her best rate. When I talked to Matt, I was already decided to go with another company but he told me to give him a chance and see what he can do. I let him compare the loan and he gave me his best rate that was possible at that time beating out everybody including the closing cost and he assured me that we would be able to pull the deal off.

I had a list that I was going through and doing research on, and I kept getting bounced to HomeDirect by Google. I check the site for recommendations and they had the highest recommendations and great references. I had done a lot of shopping around and their rate was the best at that time. The application was fairly simple, though I would recommend them mainly because of the individual that I worked with, Ryan. He was very helpful, on top of things and very good at communicating the process. He was also very informative and never made me feel like I had a stupid question.

My husband was looking online for a mortgage for a new home purchase and we applied for one with HomeDirect through Zillow or one of those real estate marketplace websites. We ended up getting a VA loan with HomeDirect. The process of obtaining our mortgage wasn’t easy, though, and we had a lot of hurdles to go through, but we were helped along by the rep, Ronald. The lending process took a couple of months in all and that wasn’t too bad. Ronald had run along hard to catch up with me and he walked with us and let us know what was needed. We had easy access in being able to contact each other and he was responsive to all my correspondences and phone calls. He talked to me on the phone and also went by email. The rep even gave us a better rate and the rates and the terms of the mortgage that we received were fine. We had a good experience with HomeDirect and I'm glad we were able to go with them.

I was shopping around for mortgage rates and I had seen online that HomeDirect Mortgage had good rates, so I applied for a mortgage with them. Not only were their rates good, but their service was also very good. I ended up getting an FHA loan. Matt, the rep that I worked with, was very good. I was always able to reach him and it was not like his phone would always go to voicemail. Either he would pick up right away or he would return my call within hour. He was very easy to work with in that sense. If I had a question, I could just quickly call him up. Also, he was very knowledgeable and patient. He took his time to explain everything to me. If I didn’t understand a certain process or something that was going on, he would sit there and explain it to me.

I had a loan and then I got redirected to HomeDirect. Dave helped me out. He answered my phone calls every time I called all throughout the process. The biggest thing is they're getting a hold of people when they're not around. The lending process was straightforward and took about a month and a half. I feel very confident working with them and the rates, as well as the terms were decent. So try them.

I went on LendingTree and when I put some information up, the HomeDirect Mortgage in Kansas City came up. They had a good rate so we selected them and we went with a VA and a refinance. The process of obtaining the refinance wasn’t an easy one and it turned out to be very long. Then we had a 30-year VA loan and this was a first time to use my VA. We got the forms sent to us online and that was a new experience for us. It took us a little longer than normal to get those forms back, but we did and it seemed like a lot of things really got delayed.

I moved to a different place and made a new home purchase. I had HomeDirect in the previous place I lived and I stayed with them since they have good rates and good customer service. The application and underwriting took a couple of months but it was drawn out because of issues on our end. Other than that, their staff were great and very professional. I worked with Dan and he was very knowledgeable, helpful, and a good communicator. I also received good terms.

We weren't happy with our previous mortgage company, so, we were trying to get out of that. We were recommended to AmeriSave by my father who worked with them in the past, specifically the agent we worked with. And talking to him, he gave us some options that were really helpful to us in what we were wanting to do. So, that made us go with HomeDirect. Our contact was very helpful and he made the loan process really easy. The application and underwriting process was completed in almost a month but only because I traveled in between for work, so it kinda got extended out a little bit. It was not the fault of the company at all. Also, it was more difficult for our guy to stay in contact with us because one time, something almost got hung up and he called us while he was out on vacation with his family. He took time out of that to call us and walk us through that.

We decided to go with HomeDirect for our mortgage as it was the company that has been helpful and has the rate upfront. The rep of HomeDirect was also very responsive about our different options. I was comparing if it would be better to go with a VA loan or a conventional loan and how much to put down and the rep was very patient through that process. Looking at other lenders' rates, we're very comfortable with the rate HomeDirect has set us up with. Everything was also set up for automatic withdraw.

HomeDirect's rates were a lot lower than their competitors and their closing cost was pretty good also. They had a lot of patience because when I purchased the home, it took a while. Their rep was very professional and patient. There was a lot of hiccups but she was on top of it. There was a problem with the sellers and the title, and we had to postpone the closing about three times, too. Also, she gave me her personal cell phone number, which was pretty nice. I was impressed by how fast they got back to me via email and phone calls. The application and underwriting process was fairly quick and it took about two weeks to get done. Without HomeDirect, I wouldn't have a house right now. I'm glad that it is done and over with. I have moved in and I could not be happier. Give HomeDirect a shot.

I wanted to buy a house and HomeDirect was the first to contact me about a mortgage. Their loan process was straightforward and it was a give and take situation. They asked for stuff and I gotta give it to them. They were very efficient in that respect in terms of staying on top of it and so was I. We didn't do a lot of talking and it was all done electronically. And they were clear, so I didn't have to ask questions. It took a good month for the application and underwriting to get done and there wasn't anything the guy that I was dealing with at that company could have done anything better. Things got stuck in the bureaucracy of the bank and he didn't have any control of that.

I was looking into refinancing with two of my banks and then HomeDirect but my banks weren't forthcoming when replying to emails so I left and went with HomeDirect, Their process was streamlined and straightforward. The rep was very attentive, which was the most important thing and that has been my best experience of all the times I've done mortgage transactions. Also, he was always available and prompt to either take the call or return the call or reply emails. HomeDirect had a very simple platform to work the process wherein I could either upload the documents through their site or just email it to him and he would take care of it. They were very flexible with my work schedule. Someone even came to my house to do the closing with the notary thing.

We were buying a house and HomeDirect Mortgage gave us a discount on the price of the house. Joy was helping my husband with all the paperwork but it got to where we were faxing over the same documents about five times. She would call to say that she needed a form and I would tell her that I had already sent her that two weeks ago, then that I sent it to her about a week ago, and that my husband sent it to her. At the time, we were living out of our motorhome until the house was ready to close. So every time, I had to get in the car, go to the warehouse and get the documents out of the warehouse, travel all the way over to the UPS store, scan them, and send them over. It was ridiculous. But I had all my documents organized, so the application process wasn’t too long. The application and underwriting process took about six weeks.

The company that we were with and had been for years sent a notice saying that our rate was gonna go up in September and that it would be going up every six months. Our rate was at about 3.4 and when it went up the first time, it went up to 4.25. Six months from then, what would it be? I thought we've got to do something else. I looked at a number of companies and the next day, I had some of them call in. There was one company that gave us 4% and locked it in for 30 years. But I liked what HomeDirect offered. Also, the man that I dealt with seemed to have the answers I was looking for and he was somebody I could deal with.

The application process for a new home purchase with HomeDirect was very easy but I'm not enthused 'cause they didn't make the mortgage process easy. It took a couple of months when it shouldn't have taken about a month. Every time that I was told that I had all the information that they would need, the next day, I would get more information that they needed. It was a long process and it didn't seem that they had their ducks in a row.

I went to LendingTree and HomeDirect Mortgage was one of the first lending companies that responded to me. Their rate was very good and competitive, and it was one of the lower rates that I found. I got a VA loan from them for a new home. The online application process was very easy and user-friendly. The lending officer was very responsive. From start to finish, the lending process took 30 days. There was a bit of a delay, but it was something on my part that caused it. On the whole, HomeDirect did a terrific job. I liked their service and I would recommend them.

We were moving, and we wanted to buy a house instead of rent so we applied a mortgage with HomeDirect. I found out about them from a co-worker who had a good experience with them. When I was having problems with another lender, I reached out to them and they were responsive and had, at least, as good of a rate as I could find.

We were purchasing a new home and HomeDirect was part of our research as we went forward to finding the mortgage that would fit our needs. After examining two providers, we decided to go with HomeDirect. We contacted the lender and he gave us some general ideas of what he could do and we thought it was good and a possibility. We went to the next step and submitted our information. The application process was straightforward and it was as good as it could be. There were a few issues with some of the communication, but it was nothing negative that could be a problem. The rates are very competitive and they have a great representative working with us. He was very professional, upfront, trustworthy and available. We really appreciate him and the work he did for us.

HomeDirect's application process for a new home purchase was very easy and it only took three weeks from the start of the initial process to my closing. My interaction with the rep was perfect and he was very professional and timely. I am impressed with his knowledge and professionalism and he stayed on top of everything and keeping me informed. It has been a good experience and working with HomeDirect has made my life better since I now own a home.

I was gonna buy a new house but then I decided to refinance with HomeDirect to pay some bills off. They already have my loan so I figured it'd be easier, but I still needed to do all the same paperwork. The process took two or three weeks and it wasn't that bad. The reps let me know what the policy was so I went from there. We had a little rough patch but it was a month old and so everything was good.

I started with HomeDirect Mortgage, specifically with Ryan, the agent that we had about three years ago, trying to do an inquiry. My wife and I had done four mortgages through him now and it has always been great. He was super prompt. I texted him and he called me back right away, although we were in Phoenix and it was super late where he was in Kansas. The customer service was super impressive. We applied for a loan for a new home purchase. We filled out the application and we sent all the things that were asked. The agent sent us what it would be and we talked about different options for the mortgage whether conventional or VA, and we went with VA. We went through the process and everything was great and on time.

We purchased a new home and had a mortgage with HomeDirect. They showed up on a website when I did something online and then I got a call back from their salesman, Dave, first thing in the morning. When I shopped around with several other lenders, his closing cost was significantly less than everyone else’s and his rate was better so it was a best-case scenario. I appreciate Dave for selling me that loan but I wanted to see an official loan estimate document so I could compare apples and oranges with my credit union and other folks. But he was a little hesitant to give me that. I never got it from him until I said I would be going with them and then it showed up pretty quick. It would have been nice if it had been sent to me without having to beg for it.

I got four different quotes from four different companies, and they just came back with a little bit of different rates. We liked HomeDirect Mortgage's customer service. We also liked working with Matt. He was outstanding and he helped explain things a lot. I trusted him. He had a friend that helped out, too. His name was Stephen. They weren’t too tenacious about following up, but they hit me appropriately. They locked in a great rate for me. I’d like the details of the loan and Matt enabled me to reach out to him whenever I had a question.

We needed to purchase a new home and HomeDirect Mortgage had better interest rates and zero fees compared to others. The process of obtaining the mortgage was confusing at first, but eventually, it was made very clear by our officer, David. He was a very knowledgeable and patient guy who was willing to explain things from scratch. He helped us with clarifying a lot of details and dissipating any doubts that we had about concepts that we didn’t understand at the time. There were cases where I would call and would leave a message but he would always reply back as soon as possible. No question was ever discarded.

I had called various different places and HomeDirect Mortgage turned out as one of the better lenders so I worked with them. I was buying a new house and applied for a mortgage. They had a better rate and the process took three weeks to a month for everything. That was pretty normal and it was good. However, it seemed like there were always last-minute things that came up as far as documentation, so maybe if there was a better list of everything that may be needed ahead of time, it would be better. But other than that, everything went well. I got a VA loan and it did help us get into the house. Also, the guys I worked with were always pretty responsive and answered my questions when I needed to. I worked with Dave and Steve. Dave was the main loan agent or officer.

My mortgage was sold to Wells Fargo and right off the bat, my experience was pretty bad and I was unhappy with them. Then I heard through Zillow that HomeDirect had the best rates and they were one of the only ones that were going to whole balloon. Also, the rep was helpful and responsive. I had a lot of questions and he was able to answer all of them. The process took a little over a month but overall, I was happy with it. They took care of it and everything went to plan and was on the schedule that was outlined when we got in. That's all I've ever wanted.

HomeDirect Mortgage had the lowest rate and their application process was professional. Although it wasn’t necessarily their fault, there was a lot of back and forth with the application and underwriting. It needed a lot of paperwork. We have moved out of the house and construction had already begun, so they needed to know what the plans were. They required around 15 documents, but every one was reasonable. It included things such as how the house looks like now, how it would like when it’s done since they were trying to work on it, if they have a copy of the exact cost of the project and how much cost was already paid for. I simply understood that they needed to know those things.

I was moving into a different home and decided on getting my mortgage with HomeDirect. I was driven by their really low rate and the fact that they didn’t have a lot of fees. Their online application process was straightforward and their customer service reps were very respectable and professional. It was just trying to get a hold of them that was the issue. My calls always went to a voicemail, which I found very irritating. At first they were very responsive, but whenever I had to ask a question or if I needed to get a pre-approval, it was a-day-turn-around. But I was house-shopping and the North Texas market homes get snatched up within hours. So that was a bit of a struggle where other lenders could provide customers with a pre-approval within one or two hours. I had to really call HomeDirect and try to get a hold of somebody else in order to get a response.

We just closed on the home and we had a child on the way which was the reason that we're needing a house and not renting anymore. HomeDirect has a competitive rating and I was enrolled in their FHA program. Tyson, the guy that helped me, offered good service. He made things as simple as it could be. With FHA, there was a lot that entailed, especially with me being an independent contractor for my work. He helped me walk through that process of being able to provide the documentation that I needed for the FHA loan. It's a tedious process but with him, it made it a little bit more simple. After everything got settled down, he kept me updated and let me know what was happening with the loan.

I looked into a mortgage as I was buying a house and HomeDirect Mortgage was recommended by my realtor. The application process was easy and very fluid. The application and underwriting process took two weeks, which was quick. I worked with Chad and Jennifer and I was impressed with their efficiency. They were very kind and it was easy to reach out to them at any time. If I ever had a question, it was answered immediately. The rate was pretty much exactly what I was looking for. I’ll probably refinance at some point in the future, but not right now as I wanted to get into the house without any major investment, and then I’ll refinance if possible.

We bought a house and got a loan from HomeDirect because of their rate and the customer service. It was an easy process that took about 90 days. I was impressed by the rep's willingness to explain things to me. We had some issues because he tried to mansplain taxes to me. But after we got past him being arrogant about it and got him listening to what I was saying, they changed it to what was right. The quality of the service was overall good and I'm pleased with it. I would recommend them.

I got divorced and I needed to move somehow. I had a family member that represented HomeDirect Mortgage and I ended up going with a conventional loan. He did a lot of the work for me and helped me through. It took a week to get all the paperwork and get an authorization letter to be able to go look for a home, but the rates were good. It was a great experience and I would recommend them, which I have.

I was moving for work, and so I was looking at buying a house. A friend of mine gave me the recommendation to check HomeDirect out. I shopped around online to my normal bank and one other place on the internet, and then HomeDirect Mortgage. But HomeDirect, by far, had the best rates. Also, I bought a number of houses before and I thought that their site was as easy as any others' site. I went to the website and typed in the information. I went with a standard loan and I was working with Casey. He had me a pre-approval letter before any of the other companies even emailed me saying that they’ve received my application.

We were buying a house and we needed a loan. Our real estate person recommended HomeDirect.and I got a 30-year fixed rate. Their process was very easy. I just called the guy and gave him all our information, and he took care of it. The whole process took about six weeks. I did check around and their rates and terms of mortgage were compatible as far as comparisons go. We could have gotten a lower rate, but there were hidden fees which we didn't want. So far, everything went smoothly and I was happy with HomeDirect.

HomeDirect Mortgage had the best offering when we were buying a house, which pleased us. Moreover, their online application process was simple. I worked with a lender and answered questions over the phone, so I didn’t do the full application by myself. I started working with Laurie, but she transitioned into a new position with a different company and Tamara took over our mortgage. They were really friendly and knowledgeable. They were able to answer all my questions and they had all the information I needed. We were very comfortable working with them.

We were in the market for a house and we worked with a company. However, things didn't work out. A friend then recommended HomeDirect Mortgage. I gave them a call and it worked out. I worked with Dave and I was impressed by his availability and knowledge of the VA process. He cared and I was very comfortable working with him. The application was done in a couple of days with all the extra information. Then, once we got submitted to the underwriting, it took another couple of days. So from start to finish, we were approved in less than a week. Then, when it got closer to closing, it was in and out of underwriting in a day. The rate we received was good.

We bought a new home and we got a conventional loan from HomeDirect. The process was easy. We filled out an application and got the ball rolling. Whenever their rep needed something, she contacted us and we got on it and everything went as smooth as it would possibly go. HomeDirect's rates are fair. We all want a cheaper interest rate but we checked around and they were right in the ball park. Their customer service was good as well. Everything they said that would happen happened on time and I’m totally happy with it.

HomeDirect Mortgage had competitive rates and better customer service than the other three companies we were looking at for a new home purchase. We went through the process with Ronald and he was way ahead of the game. Compared to the other person that we were dealing with, he was much faster. He was ready for our deposit for the appraisal and the other lender hadn't even been able to give us a loan estimate. Ronald worked with our budget and tried to help us get the best rate with lender credits because we lost down on those since we didn’t end up going with the builder’s lender. He worked it so that we could get some credit for closing cost but still keeping the rate. He was very efficient and he would text us anytime, even if it is in the evening. Our schedules were different. We're on the West Coast and he's in Oklahoma. He was just very available and responsive, the same with Terri. Terri was working with him and she was incredible too.

I needed to buy a house, so I applied for a first-time home buyers loan with HomeDirect Mortgage. I worked with my broker from Keller Williams, looked at properties, put in a couple of bids on a few places, and found the one that I like. The interaction with the reps that I worked with was great up to the end. However, they gave me the closing documents at 8:30 in the evening on Friday, but I informed everybody involved that I work second shift on 10 hours a day in the afternoon from 2:00 to 11:00 and that I’m not available during those hours because I work in a factory. I was trying to get a hold of people from HomeDirect but nobody works on the weekend, so it was hard to get questions answered for a few things to clear up about the closing process.

We looked into a mortgage as we were trying to buy a place in LA, but it didn’t work out and we moved to Ohio and bought a place over here. I looked at LendingTree and HomeDirect came up as a good rate. The representative kept me when we moved because it was an easy process around that time. We were already done with most of the information and we just had to change over to a different purchase.

I went with HomeDirect Mortgage for a home purchase. The interest rate they gave us was good and lower than everybody else. Securing our loan with them was really easy and closing it was quick. Their customer service was awesome and they were helpful.

I applied for a mortgage for an initial house purchase. I did it with HomeDirect because of their rate. The whole application process went very well. They gave me a link, I uploaded all my W2s, pay stubs, bank records and all the like. The seller didn’t want to close for four months so they kinda took the initial application process, but didn’t give full final underwriting until probably three months later.

I was buying a new home and a friend recommended HomeDirect to me. The process took four and a half weeks, which was longer than I thought it would be but everything was clear and precise. The online application process was easy for me to follow and I didn't get lost. It also worked well so I liked that. Tanya explained how the process would go down and gave me most of the details. And when I was having trouble getting my VA certification, she got it for me. HomeDirect kept me informed on every step I was making so I'm happy with them. They also did everything I asked for. They brought me a good realtor and they were patient with me. They did a good job.

We were buying a house and I'm a veteran and I did a 30-year fixed VA loan with HomeDirect Mortgage. We were recommended through a friend of my wife's at her job because they dealt with HomeDirect as well. HomeDirect needed to run our credit and pull my VA pre-approval letter. We were so busy between packing and working but the online application process made it easier for us to be able to electronically answer all the questions that needed to be answered. Our lender, Nate had somebody else that was able to deal with us directly if he couldn't be reached. Also, if their reps couldn't answer the phone, they'd return our call immediately.

I was looking to purchase a home and got a VA loan from HomeDirect Mortgage. Their mortgage process was very easy for me. My loan officer laid out all the documents that I needed throughout the process which took about a month. I couldn’t ask for a better loan officer. I felt very comfortable with their rates and terms. They weren’t excessively high and it was exactly what I expected. I like their online application process better. It was more convenient for me to be able to create an account, go on that account and upload the documents. And conversely when they needed me to sign something, it was super convenient to go into the online account, sign the documents, and send them right back to them.

We purchased a home and HomeDirect Mortgage had the most competitive mortgage rate. Their application process was fairly simple and their rep, Chad, kept his word. I liked his follow-through and his responsiveness and working with HomeDirect Mortgage has been a great experience.

The process at HomeDirect was pretty straightforward. I dealt with the lender Dave directly over the phone a lot and he was able to give us a lot of information upfront. I really liked their online portal as we were able to upload all the documents necessary into it. They also did really well with communicating back and forth with us through email. Everything was electronic so the documents that we needed to review or sign were electronically generated and provided. I found that very easy and convenient.

I purchased a new home and decided to get a mortgage from HomeDirect because of their lower fees. The application process was good and took about a month. However, I wish there was less paperwork. They were asking for a lot of documents which I don’t think was necessary. Even so, the reps were responsive.

We're looking at new properties and our requirements came on the market. We had some money saved but not enough for the entire payment on the house, so we looked at mortgages. I did a search online to find the best rates and HomeDirect Mortgage had no fees, quick closings, and the best rate for the term I was looking at. We went with the 15-year conventional mortgage with them. The process of obtaining our mortgage was great. I applied online on a Monday morning then, I got a callback from the mortgage agent right away.

I was buying a new home. I wanted the VA loan but the seller would not accept the VA so I went with a conventional loan with HomeDirect Mortgage. I like the overall cost of the loan. The application and underwriting process took took about four weeks and then, the challenge came in the credit rating that a consumer can see versus what the mortgage company uses. There ought to be one system that people can see and get judged on that and not what we can’t see. That was the most disappointing part of the whole process. They should make an easier way to understand the overall process when you start out. Nevertheless, their customer service did a great job. They were responsive, answered all the questions and they walked me through the process. Their rates and terms of mortgage were the best I could get at that time. Unfortunately, interest rates were going up. Overall, HomeDirect Mortgage did a good job.

I'm in the military and whenever I move anywhere, I always buy a house. I looked at a few homes that I was gonna buy and I wanted to have information on the VA loan application. I sent HomeDirect's loan officer, Tamara, the house information and she came back to me with the payment method. That was impressive. I knew how much my loan was gonna be before I even made a decision. The rate could have been better though. I was shopping out there and it was within the ballpark but it was one point higher than somebody else that I was going with. Sometimes, I also had a hard time getting the status of the process. I had to email back to get some information and their response would take a couple of days. Nonetheless, I was really comfortable with Tamara. The one that most impressed me was her knowledge.

We were looking for a new home so we looked into applying for a mortgage. I spoke to many different lenders on the phone and through email and everybody gave the same prices and fees. But Ryan, the loan officer of HomeDirect Mortgage, was outstanding and he won my business. If he worked for a different company, I would have gone with a different company. I was impressed by his clear, concise answers as well as his punctuality. Plus, I liked the ease of working with someone directly. Instead of a long explanation on something, I wanted a straight explanation, but some people still chose to speak to me like the home buying process is very complicated, and I didn't like being talked down to. They liked to give very vague answers and I didn't like that. In contrast, Ryan was always a Johnny-on-the-spot giving very clear answers and if he couldn’t give me one, he would find out the answer and let me know as soon as he did.

HomeDirect Mortgage had really good rates and Timothy, the rep, provided very nice service. I appreciated his communication and his thoroughness. I took a VA loan and I was very happy with both the rates and the terms. I just purchased a home, so that has been a big, positive change. I appreciate HomeDirect's assistance with that and I wouldn't hesitate to recommend them.

I bought my fourth home and worked with HomeDirect on my mortgage. The rates and terms were good. They were the best ones I could find so I went with them. Getting the said mortgage went smoothly and quickly. Also, their online application worked out well. The whole process took a couple of weeks to complete and I worked through it with an excellent rep. She was responsive, professional and took everything I needed. So, should anyone ask me about HomeDirect, I would tell them to use the company too.

The guy I talked to, Jeff, seemed to be knowledgeable and on top of what he was doing, and that was all I wanted. He always responded and got back to me. HomeDirect's terms were fine too. The only problem I had was that every time I turned around, there was some other piece of paper they needed. I don't know how many different times the underwriters asked for something new. No one could seem to give me a complete list right at the start so we could put everything together, send it to them in a file and be good to go. Jeff didn't know what paperwork was needed either. He would get a call from somebody saying they needed something. It was like the inter-office wasn't working together. It was bad enough for me to think it was a mistake and that I should've gone to somebody else. That was how critical that was.

I inquired online and a company sent me an email first. I got their rates and I wanted to see if anybody else was gonna respond. HomeDirect responded right afterwards. Their rate and personalities were better. The people at HomeDirect were very down to earth. It’s an art to take and put oneself at the level of the person they're talking to. I’ve used my VA eligibility 16 times now and once the guy I spoke with knew that I had a bit of knowledge, he was able to adjust himself and talk with me on an even field, and that was impressive. I got the lowest rate possible and the application process was very quick. Even the VA appraiser got out there within one day of submitting the paper. Since I got my new mortgage, I paid off every single debt that I have and I was also able to put some money in savings so that’s great.

We got a VA loan from HomeDirect Mortgage. My brother-in-law gave us the number of Julie, our rep. Julie walked and helped us through the whole process and all the paperwork that we needed. She also helped us find our Realtor through Home Captain. Anytime we had a question, we knew we could just call or text her and she would reply within a timely manner. Furthermore, she was always there for us to help us with whatever we needed. The application and underwriting took a month and I think it was a lot faster than I expected. We’re in our own house now and it is the first house that we have bought. HomeDirect Mortgage rate was better than anywhere else we looked. I would definitely recommend a friend straight to Julie.