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Arvest Central Mortgage Company

Little Rock, AR

Arvest Central Mortgage Company
Overall Satisfaction Rating 1.32/5
  • 5 stars
    5
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    11
  • 1 stars
    82
Based on 98 ratings
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        Arvest Central Mortgage Company Reviews

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        Page 1 Reviews 1 - 10
        Rated with 1 star
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        Verified Reviewer
        Original review: Feb. 7, 2020

        FEES!!!! They will charge you a $5 fee for each extra payment you make on their online website via EFT. Never ever has a mortgage company, car or government website has charged extra to make an online payment for a loan of any kind. This is a principal payment to buy down my loan. They will also charge an $10 fee to make an extra home loan payment over the phone. These guys are greedy and money hungry!!! You should be encouraged to make extra payments not try to steal money from homeowners making extra payments!!!

        4 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: Dec. 30, 2019

        Well the one positive review they have was probably by an employee. I not only pay my mortgage on time, I pay extra principal ever month. I own a ton of property. Worse than Regions, which is saying a lot. They have screwed up the escrow account, taking more money every month then overpaying the insurance (just got a check from the insurance company.) They post payments incorrectly on a regular basis... their favorite column is "unapplied payments." Half the time their online payment system doesn't work. The information on the billing statement that you get online doesn't always reflect what is actually going on... Like I sent two payments in one month, so they added a late charge to the next statement... Why? I guess they assumed it must be late rather than early? You can write them multiple letters, they send you a form letter and then don't do anything at all. I'm contacting the Better Business Bureau.

        5 people found this review helpful

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          Rated with 1 star
          Verified Reviewer
          Original review: Dec. 10, 2019

          Eagle Mortgage sold my mortgage to them. THEY SUCK!!! Setting up automatic draft is a total pain in the butt. Then, they are retarted with my escrow. Because, they want more money than what taxes that I will owe for next year. I pray that this company will go bankrupt.

          4 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: Nov. 12, 2019

          I have contacted them at least 10 times about a change to my payment. I have gotten at least 10 promises of a "call back". I have never gotten 1 one call back. This company is a scam and they will do anything to nickel and dime you from your money! I will be doing everything I can to get away from this horrible company and their horrible customer service!!!! If I could give them zero stars I would have! BOA was a dream compared to this nightmare!

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          Rated with 1 star
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          Verified Reviewer
          Original review: Oct. 17, 2019

          If I could give zero stars I would. They charge a fee to pay the mortgage payment electronically even when it is paid early. Total greed. I am so sorry that my loan got sold to them. They argue that charging a fee is a reasonable thing to do. I have never had a loan processor charge a fee for an EFT.

          13 people found this review helpful
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          Rated with 1 star
          Verified Reviewer
          Original review: Oct. 4, 2019

          This company has given me the run around for MONTHS denying paying my taxes late when it's obviously public record showing the delinquency penalties!!! I have always paid my mortgage on time and my tax bill is sent directly to them and my mortgage payment includes the tax fees. There is no excuse yet they keep denying they are in the wrong! Arvest NEEDS to be investigated. I am going to be all over it! I see my issue is not extreme as these other complaints online, but I promise I am NOT going to let them get away with this. I am calling the news channels and will get an attorney if I don't get my money back today!

          9 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Oct. 4, 2019

          I send an email whenever I send additional principal payment but they always apply the payment as regular payment. This company has very difficult payment system. Looks like they just customer to not to do early payoff. I have never dealt with such horrible mortgage company. I wish I can move my loan to some other company.

          4 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: Sept. 10, 2019

          I've been making regular on-time payments that are more than my principal for over 4 years. Never late. Never missed a payment. Recently I have tried to make principal only payments but Arvest chopped the payments and applied some of the principal only intended payments as a regular payment. I've called multiple times with one call lasting almost an hour only to get a team lead who could not understand why the payments were allocated that way and didn't know how to fix them. Complete incompetence. Do not choose Arvest.

          4 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: May 1, 2019

          My grandmother had the company prior to it selling. She passed willing me with the house and my uncle as the executor of the estate. We hired an attorney for the probate, followed all of the proper steps in order to simply put me as an "authorized contact" to straighten out the account due to it being behind a few months prior to her passing. We provided Central Mortgage with everything they needed in order to make this SIMPLE change to the account until the probate is finalized.

          Each time I have spoken to someone from the Little Rock location they were hateful and down right rude telling me nothing, but if I went to Arvest in my home town they went above and beyond for me giving all information to my lawyer then he would in return give it to me. A bit of a hassle but it works for now as a temporary fix. Needless to say once the probate is finalized I WILL NOT refinance with this company period! Counting down the days to do business with another company!!!!

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          8 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: April 22, 2019

          I would give this company a ----0 if it were available. Our mortgage was bought out by this inept company. Constantly saying they did not receive proof of insurance and then adding coverage to our loan along with an escrow account. We paid our insurance on our own and did not require insurance. Not only did they add escrow but then would change the amount every other month causing my payment amount to be short, trickle down now they add on late fees and property inspection fees. Even after sending proof of insurance, continued to request escrow and add fees.

          Made numerous calls to correct the issue that has now gone on for over 18 mos. Filed complaints in writing as I was told you could not talk to anyone directly in the escrow department with questions, I had to go through client services. Their written response regardless of my complaint was the same - our escrow department cannot find any fault on our end. Their activity should be illegal and investigated. Moving our loan from this company and will never allow them to service any loan we have in the future.

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          5 people found this review helpful

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            Arvest Central Mortgage Company Company Information

            Company Name:
            Arvest Central Mortgage Company
            Website:
            www.arvestcentralmortgage.com

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