Arvest Central Mortgage Company
Little Rock, AR
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About Arvest Central Mortgage Company
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Arvest Central Mortgage Company (NMLS #186891) is a subsidiary of Arvest Bank, a community-based financial institution serving Arkansas, Kansas, Missouri and Oklahoma. The company, based in Little Rock, Arkansas, offers home and refinance loans, including conventional, FHA, VA, USDA and jumbo loans. It lends in all states except Delaware, Maryland, New Hampshire, New York and Rhode Island and services 99% of the loans it originates.
Pros & Cons
- Competitive rates
- Services 99% of its mortgages
- Useful mobile app
- Not available in all states
- No rate quote without completing an application
Arvest Central Mortgage Company provides purchase and refinance mortgages in 45 states. It has branches in Arkansas, Kansas, Missouri and Oklahoma, but you can apply entirely online. In addition to offering a variety of loan types, it services nearly every one of its loans, so you don’t have to worry about a service transfer.
Top Arvest Central Mortgage Company Reviews
Our experience with Arvest Central was one of the first we had in town. … The mortgage representative was friendly and helpful. It's been over four years now, and she still sends ...Read full review
I've never had a problem with Arvest Central Mortgage. I've been with them for about 15 years with no issues. I'm in the process of refinancing now and they have been nothing but ...Read full review
Arvest Central Mortgage Company publishes its mortgage rates for 15- and 30-year conventional loans, 30-year FHA loans and 30-year VA loans on its website. These rates assume a loan amount of $175,000, loan-to-value ratio under a specific percentage and a credit score of at least 720 for conventional loans and 700 for FHA and VA loans.
Arvest Central Mortgage Company offers both fixed-rate mortgages and adjustable-rate mortgages (ARMs). ARMs generally offer a low introductory rate for a set period of time (typically three to seven years). After that, the rate can change annually based on market conditions. The low introductory rates can be enticing to some borrowers, while others prefer a fixed interest rate with predictable monthly payments.
In 2021, Arvest’s average interest rate for home purchase loans was only slightly lower than the national average (a 0.09% difference).
Arvest Central Mortgage Company average home purchase rate vs. national average
|Year||Difference from national average|
To get a mortgage with Arvest, you begin with the pre-qualification process. Complete the contact form found in the “Get Started” section of the company’s website. You’ll need to provide an email address and select a loan officer to work with. If you aren’t currently working with a loan officer, you can have the company assign one. You’ll have to create an account and provide a phone number so the loan officer can reach you.
When you talk with your loan officer, be prepared to answer questions about your housing needs and financial situation. They may ask you to submit financial documentation, such as W-2s and bank statements. In addition, the company will pull your credit report to help determine your eligibility.
Once your application is complete, you may receive a prequalification decision within minutes. Arvest services most of the loans it originates, so it’s very likely you’ll work exclusively with the company until your loan is paid off or you decide to sell.
Arvest Central Mortgage Company application features
|Mobile document upload|
|Physical branches||4 states|
|Publishes minimum rate on website|
|Rate lock||45 days|
|Pre-qualification (no hard credit pull)||X|
|Certified approval letter|
Arvest Central Mortgage Company offers a broad selection of mortgage loans, including conventional loans in both fixed- and adjustable-rate options, jumbo loans, FHA loans, VA loans and USDA loans. It also has loans for new home construction and loans for physicians.
In 2021, there were 11,330 home purchase loan applications initiated with the company. Of those applications, about 74% were approved and originated. About 8% were denied.
Loan applications for home purchases only by year
|Home purchase applications||11,330||11,737||10,858|
|Home purchase loans closed||8,335||8,853||8,142|
|Home purchase applications denied||854||842||760|
|Home purchase preapprovals denied||0||0||0|
In 2021, most of the loans Arvest Central Mortgage Company originated were for refinancing (about 56%). About one-third (about 33%) were for home purchases.
In 2020 and 2021, interest rates were at all-time lows, so many borrowers chose to refinance in order to save money in the long run with a lower interest rate. Since bottoming out at 2.65% in January 2021, the average rate on a 30-year fixed-rate mortgage has steadily been rising, according to data from the Federal Reserve Bank of St. Louis. As rates increase, fewer borrowers are expected to refinance.
Home purchase vs. refinance loans by year
|Home purchase loans||33.26%||35.23%||45.34%|
Unlike some mortgage lenders, Arvest Central Mortgage Company doesn’t specify all of its borrower requirements publicly. Lenders generally require a minimum credit score of 620 for a conventional loan. Credit score requirements are usually lower for government-backed mortgages, like FHA, VA and USDA loans.
The minimum down payment for a conventional mortgage is often 3%. On an FHA loan, if you have a credit score of at least 580, you may qualify to put down as little as 3.5%. VA and USDA loans don’t require down payments.
National mortgage requirements by type
|Min. credit score||Min. down payment||Compare with other lenders|
|Conventional||Typically 620||Typically 3%||Mortgage lenders|
|FHA||500||3.5% with 580 credit score||FHA lenders|
|VA||Set by lender (often 580)||0%||VA lenders|
|USDA||Set by lender (often 640)||0%||USDA lenders|
Costs and fees
Arvest Central Mortgage Company doesn’t disclose its loan fees. The closing costs may include appraisal fees, a credit report fee, an origination fee, discount points, title fees, homeowners insurance, property taxes and mortgage insurance. Closing costs combined typically add up to 2% to 5% of the loan amount, on average.
Keep in mind that you will see a list of all the fees a lender charges before you sign the loan agreement. Lenders are required to give applicants a Loan Estimate once they submit an application and a Closing Disclosure at least three days before the closing; both forms list the costs and fees associated with your loan.
How does Arvest Central Mortgage Company work?
Arvest Central Mortgage Company provides mortgage loans in 45 states. You can apply online, by phone or in person at a mortgage office if you live in Arkansas, Kansas, Missouri or Oklahoma. Both conventional and government-backed loans are available. Once you close on your loan, you can expect it to service the loan as long you are making payments.
Is Arvest Central Mortgage Company legit?
Arvest Central Mortgage Company is a subsidiary of Arvest Bank, which serves over 100 communities in four states. It is a full-service provider that helps people finance the purchase of a home and refinance existing home loans.
Where is Arvest Central Mortgage Company available?
Arvest Central Mortgage Company is available in all states except Delaware, Maryland, New Hampshire, New York and Rhode Island. The company currently has branch locations in four states: Arkansas, Kansas, Missouri, and Oklahoma.
Arvest Central Mortgage Company Reviews
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Worst Bank Ever Experienced - the mortgage department is a complete nightmare to deal with. I contacted them one year (YEAR!) ago to start a “simple” mortgage assumption application. I pre-reviewed their requirements and the exact step-by-step process. After months of a complete runaround, I realized now they flat out lied about the process and requirements.
In the beginning of this process and after I fully disclosed my info, they proceeded to tell me to start the application process and it that it “wouldn’t be a problem”. I sent them 25 financial docs, which mind you, they weren’t able to provide a secure platform for (first major red flag!) and I’m certain isn’t allowed under FDIC requirements. I wasted days/time preparing and emailing docs/statements, only for them to go radio silent because they kept “losing” my docs or claimed they didn’t get certain docs… Weeks and months went by with them needing me to resend the same docs via email over and over and for what - nothing - they literally just stopped cold and never followed up.
WORST banking experience. This is my 7th home loan, I’ve never been late or not have a bank approve me - Arvest is a nightmare and I’m basically stuck now. I can’t imagine how they treat people who have real financial troubles. If your bank sells your mortgage loan to them - RUN - Refi and pay whatever necessary to get out and get away from them. They aren’t capable of completing basic financial due diligence or even managing the application process securely and likely are mishandling sensitive financial documents. Given I’ve sent my financials to them without any communication I’m worried my financial identity is at risk. I’m sorry I trusted their word/initial process and didn’t realize what a nightmare this “simple” application would turn into.
My late husband had a home mortgage with Arvest Bank and after submitting the proper court documents I still could not receive the necessary information from customer service to continue with my loan payments. This company was a nightmare to work with and I strongly do not recommend them. They lied and said they could not pull up the account since my husband passed away, they would not provide me with end of year information for tax purposes. I had to eventually just pay them off in order to keep my property and remain stress free.
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I went through Guaranteed Rate to obtain my mortgage in 2015. They in turn sold my mortgage to Arvest Central Mortgage and it became an utter nightmare! I the decade I was with Wells Fargo I had no issues. But Arvest unilaterally destroyed my credit. Late fees for payments they didn't apply on time, they repeatedly paid my taxes AND insurance late (one year it was even canceled!) ... and the final straw was when I went into forbearance due to COVID, at which point they said they would cover the escrow. When my taxes were due, they paid it AFTER the due date, which was AFTER I came out of forbearance! When they sold my mortgage to some Mickey Mouse company (Mr. Cooper - ?!?!), my escrow balance was then SHORT because they paid it late and this increased my mortgage payment by over $150 a month! RUN From them ... as fast as you can! I can't even apply for a refinance because they messed up my mortgage history so much!
In the midst of loan modification they lied about postponing the auction. My single point of contact person wasn’t available yesterday and today is a holiday. Cruel to do this I’ve had the $ to pay my monthly mortgage and then in a 3 day window they claim I’m missing a paper come to find out.
I am having such a problem with this mortgage company. I did not choose them, I was with Cenlar for 6 years and Arvest took over my mortgage last year. I changed insurance companies this year, Reducing my annual fee by over $1200. Everything else has stayed pretty constant, my mortgage, the interest on that, my taxes etc. Now, one might expect my monthly payment to drop $100 a month or so following that, or at least remain constant. No, it was increased in September by $800 a month (25% increase). I did get a call from somebody at Arvest a few weeks ago, who didn’t seem to understand the first thing about mortgages or Escrow. I have just written to them again, explaining that they will have about $18,000 over to pay a $9,000 insurance premium at this rate. I’m not convinced they shall be capable of understanding it. Not sure what to do next. I shall of course swap mortgage companies as soon as I can.
I have had the worst experience with trying to refinance my home with Arvest. I went to them since my current mortgage is with them, I thought it would be easier. Boy was I wrong. Terrible communication. Whenever I emailed them, they didn't answer until I called. I lost my job in 2020 due to Covid, and I started collecting my social security, and also got a part time job. They told me they couldn't use my part time income, because I didn't work there for 2 years. When they ask for your income, it's the gross amount that they are looking for.
My social security is net figure, but they said that they could not gross it up since I just started collecting in 2021, and can't show it on my tax return yet. After 53 days, they denied my application due to insufficient income. I then went and applied to RocketMortgage, with the same low rate. RocketMortage approved my refinance in 23 days because they grossed up my social security, and used my part time income.
I was initially informed that my mortgage was sold to Arvest but only to find out that it was sold to another company and notice was mailed to old address. I have reached 5 times w/ no results or refund.
They charge fees without obtaining or having any contractual language within your loan documents regarding such fees or proof of you calling their payoff line. One example is fax fees of $15.00. I have 5 priority letters sent to Arvest Central Mortgage since 8/7/2020 regarding these fraudulent fees in which they have not provided any contractual language covering such fax fees. During the closing of my loan they billed me a release fee. They conveyed this was a fee charged by my county. I requested a receipt from the county as the fee was listed as an estimate.
Arvest in writing instructed me to perform the labor of contacting the county to get a receipt myself if I wanted one. I informed Arvest of the labor fee and performed the scope of work of getting my own receipt on Arvest behalf. The county document stated that Arvest had overcharged me in the estimate and had not returned the money after the closing on 12/4/2020. I had to write another priority mail letter to Arvest on 1/20/2021 requesting the overcharge be returned. They have refused to refund the overcharge, fraudulent fax fees, nor pay any of my labor for performing work on their behalf.
This company is very well deserve their 1.5 star reviews all over the web. Slow, lazy, unprofessional. I bank ACH'ed them my mortgage pay off amount 10 calendar days ago, they still didn't apply the funds towards the pay off nor returned them back to me, keeping them as unapplied funds and that's it, giving me stories about wait until the end of today or wait until the end of the day tomorrow. These guys are thieves and these are the people who handles your money, stay away. Don't ever go with this lender.
This company is a joke. My mortgage got sold to them and now they fee you to death. They are facing several lawsuits and a class action lawsuit in TX and now FL. DO NOT PAY THE FEES. They have no business changing the terms of the loan once they took over. Their customer service stinks, but they have to do what the company pays them to do, which is justify changing the terms of your mortgage.
- ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page. Specific sources for this article include:
- Federal Financial Institutions Examination Council, “HMDA Data Publication.” Accessed Aug. 30, 2022
- Federal Reserve Bank of St. Louis, “30-Year Fixed Rate Mortgage Average in the United States.” Accessed Aug. 30, 2022.
Arvest Central Mortgage Company Company Information
- Company Name:
- Arvest Central Mortgage Company
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