Arvest Central Mortgage Company Reviews

Closing out the family trust has been a disaster with Arvest Bank. The personnel continue to change or leave the company with no turnover. Documents get sent with no explanation or contact person, just form letters. K1 arrives on April 13, no prior communication about it. They had no sense of urgency and need a lot of prodding.

My taxes were not paid till mid January, sold my house Jan 2. It's Feb 12 still have not received my escrow moneys... Just flat out terrible company to deal with.

I am so frustrated with this mortgage company. I would give this company zero stars if I could! We sold our house in Dexter, MI on 3/28/25. I had $4,224.50 remaining in the escrow account. As of today, 4/29/25, I still haven’t received my money back. I called Arvest and they told me that a refund check was mailed to me on 4/11/25. They supposedly sent it without a tracking number.

Dealing with Arvest mortgage has been a nightmare. Everything was wonderful while we owned our house and paid on the first of every month but once we sold the property it’s been a nightmare trying to get escrow money that was owed to us!!! The run around that I got was on a whole other level. The first check they sent to reimburse our escrow was invalid. The account and routing numbers on the bottom of the check were illegible. So they made me wait an extra 30 days for them to take their time and send a replacement check out by Pony Express! In the meantime they have thousands of $$ of mine sitting in their accounts instead of mine.. I’ll be so happy to be done with this bank forever!

Two FDIC complaints and now a small claims court suit to get my money back. USAA kept drafting, and Arvest simply refused to stop it. When they sold some branches to FNBC, I happened to call them, and they started an investigation. Arvest credited the first and last payment but left out the year in the middle. When I filed the first FDIC complaint, they returned an $89 charge but still tried to ignore the USAA issues. So, I filed again and confronted them. They gave the same excuse they did when I originally complained, saying I waited too late, which was untrue as I had been complaining from the beginning. So now, it's on to small claims court. This institution used to be good, but it's owned by the Waltons now and has become predatory. The branches that FNBC bought were a joy to work with while they were within the system, but Arvest suppressed them. It seems it's time to move on.

Worst Bank Ever Experienced - the mortgage department is a complete nightmare to deal with. I contacted them one year (YEAR!) ago to start a “simple” mortgage assumption application. I pre-reviewed their requirements and the exact step-by-step process. After months of a complete runaround, I realized now they flat out lied about the process and requirements.

My late husband had a home mortgage with Arvest Bank and after submitting the proper court documents I still could not receive the necessary information from customer service to continue with my loan payments. This company was a nightmare to work with and I strongly do not recommend them. They lied and said they could not pull up the account since my husband passed away, they would not provide me with end of year information for tax purposes. I had to eventually just pay them off in order to keep my property and remain stress free.

I went through Guaranteed Rate to obtain my mortgage in 2015. They in turn sold my mortgage to Arvest Central Mortgage and it became an utter nightmare! I the decade I was with Wells Fargo I had no issues. But Arvest unilaterally destroyed my credit. Late fees for payments they didn't apply on time, they repeatedly paid my taxes AND insurance late (one year it was even canceled!) ... and the final straw was when I went into forbearance due to COVID, at which point they said they would cover the escrow. When my taxes were due, they paid it AFTER the due date, which was AFTER I came out of forbearance! When they sold my mortgage to some Mickey Mouse company (Mr. Cooper - ?!?!), my escrow balance was then SHORT because they paid it late and this increased my mortgage payment by over $150 a month! RUN From them ... as fast as you can! I can't even apply for a refinance because they messed up my mortgage history so much!

In the midst of loan modification they lied about postponing the auction. My single point of contact person wasn’t available yesterday and today is a holiday. Cruel to do this I’ve had the $ to pay my monthly mortgage and then in a 3 day window they claim I’m missing a paper come to find out.

I am having such a problem with this mortgage company. I did not choose them, I was with Cenlar for 6 years and Arvest took over my mortgage last year. I changed insurance companies this year, Reducing my annual fee by over $1200. Everything else has stayed pretty constant, my mortgage, the interest on that, my taxes etc. Now, one might expect my monthly payment to drop $100 a month or so following that, or at least remain constant. No, it was increased in September by $800 a month (25% increase). I did get a call from somebody at Arvest a few weeks ago, who didn’t seem to understand the first thing about mortgages or Escrow. I have just written to them again, explaining that they will have about $18,000 over to pay a $9,000 insurance premium at this rate. I’m not convinced they shall be capable of understanding it. Not sure what to do next. I shall of course swap mortgage companies as soon as I can.