Arvest Central Mortgage Company Reviews

I had never paid late in 3 years and now because they couldn’t manage to properly withdraw the payment, I’ve been charged late fees and have lost 71pts on my credit report! And to top it off, when I called to ask if they’d remove the mark from my credit since I’d always paid on time, they said they wouldn’t because they’d called and emailed. This is after I’d emailed multiple times to say I live overseas so I can’t receive their calls and I just received letters from them THIS week (mid Dec) saying my Nov payment was due. This company would be a joke except there’s nothing funny about having them seriously damage my credit because of their own incompetence and lack of customer service.

I called and spoke to customer service, who was very polite, regarding setting up 2 automatic drafts per month. That is how I have always paid my mortgage, never been an issue. They stated that they could set it up for a $200 fee that does NOT go toward your mortgage, and a $3.50 fee for each draft. There are other payment options too, such as paying over the phone with a representative, and that will cost you a $10 fee.

To top it off you pay them (their appraiser, you're not allowed an unbiased one, if your own choosing) top dollar for the appraisal and if they under appraise your home based on Arvest's screwy way of telling you what it has to appraise for, not only are you out $450 dollars for the appraisal, but you're still stuck with the PMI until you pay your mortgage down over the next 8-10 years until it reaches their prescribed 25 % of what you paid for the house. After speaking with two other banks, I was told that this is common practice with unscrupulous mortgage companies. I am sending a letter to the Arkansas and Florida Attorney General's office, making sure they investigate this companies practices. Who knows what other legal but unethical and immoral practices they use in their daily dealings with the general public. I also am writing an editorial to make people aware, so they don't get trapped like we did.

Then someone called and left a message about paying off the loan. I called back and got some guy with a backwoods accent, who wasn't able to explain (at least to my admittedly untutored ear) what was going on. Something to do with a title release at the county recorder's office -- I guess. I got fed up and mailed them a check for what he said they wanted plus a little more, about $190. Meanwhile, they sent the letter again, same date. Now that I read the letter more carefully, I noticed that they won't accept a personal check to pay off this final amount... no, in fact, they charge an additional $25 if you try to pay them in this manner. So now I will get my check mailed back, plus a fine of $25 for paying them, plus (no doubt) interest? After years of having them withdraw money directly, like a needle in one of my arteries, what kind of a joke is this? Yet another industry sorely in need of more regulation.

And yes, don't ask if you can pay the taxes yourself - they want a $1000 to "evaluate" that. Complete crooks. This isn't just bad customer service - these people are crooks. (And I pay extra for my principal every month - so I am not a customer who has been tacked with late fees, etc and is just complaining). I am someone who wants decent fair service - STAY AWAY if you can. I seriously believe there should be a law prohibiting this type of purchase of my mortgage with such different policies and procedures as the originator.

The mortgage company sent back the first check which I received two weeks later (after my payment was due). They then proceeded to charge me a late fee. I paid the account in full even though they kept half of the previous payment. I contacted Customer Service and NEVER RECEIVED A REPLY. I explained the situation and asked for them to kindly remove the late fee. Finally three months later, they decided to apply the overpayment and charged me the difference, but still collected the late fee at that point. Customer Service is a joke.

I'm a CPA and when I attempted to explain to them and ask them to call the Township, they claimed the bill wasn't available until December 1st (only 2 weeks away) and asked me to pay an additional $3800 into my escrow that was unnecessary. After 4 phone calls I was told that I could send them a letter to request the amount I wanted to pay into the escrow. In effect, I recreated an escrow analysis using the proper figures. I'm not interested in these idiots holding onto my money in their bank account. If I could switch right now I would. I have no interest in ever being associated with them again.

When I called to inform them of what happened they said they did their part by sending the check, and that I'd have to fill out some forms to cancel the one they sent and reissue another. The amount of the check was over $1,300. They tried to blame the post office for not delivering it, then suggested someone stole it out of my mailbox which by the way is a locking mail box and isn't possible without damaging the box. Bottom line this money belongs to me and was over collected on purpose. I believe it is their responsibility to get this money to me and their obligation doesn't end with a "the check is in the mail" comment. They did not of course offer direct deposit.

Every September I contact my insurance company first to see if the bill is ready, put them on hold, call CMC, put them together and stay on until CMC verifies they have the bill and tell my insurance company what date it will be sent. Then I call my insurance company on that date to ensure they have it. Pretty ridiculous process but I got tired of it 12 years ago. I'm just now hearing about the superfluous legal fees. I'm going to start digging into them after September, they total 3 times one monthly payment. If I have any luck I will post again.

Fortunately, even when I thought they were going to grant the DIL, I never took my home off the market, and I ended up receiving an offer. On October 14, 2005, my realtor emailed CMC a 16-page document including information needed for the short sale offer. I just called today to get an update, and I was told that my case has been closed because they have not received any documents! I go into my email and read the email response from CMC saying the information has been received. She then speaks to Brian, the assigned processor, and he says the file had been closed, and there was no contact number for the realtor... to which I point out page 2 of the document which includes my handwritten "Letter of Authority" on the realtor's company letterhead! How do you not notice a phone number on company letterhead!?

What this means to me is that you did not look through the packet, and/or you are very incompetent and have no idea of what you are doing, especially since the young lady looked at the packet and saw the number! This is already a difficult time for me due to everything I have going on, and the fact that this process is being handled so poorly just adds more stress and is very upsetting! I am so disgusted right now!

I got a printout of a few year's worth of payments, and man, do they tack on fees! There are random attorney and inspection fees. What? The worst thing is that my payments are inflated by $200/month beyond what's needed for principal, interest, and escrow items. They just tap into that for anything they want. When I add it up I am probably going to blow a gasket. They did modify my loan, but, my payment went up because they forced the escrow and added that $200/month. The rate I got was not that good - 4.5% and they extended the term which might mean I'll pay more than I was before.

I have a very high FICO score, low debt to income and a very low loan to value. In other words, there is little to no risk for Central Mortgage Company to allow me to pay my own taxes and insurance. They said that they would do it, provided that I pay .25 point. (Oh, and I have to wait until I've had the loan for one year as well.) In other words, they insist on charging me $$ to lessen their workload! I have decided that I am simply going to pay off the mortgage and be done with them.

They charge $5 for online payment. How much does it cost for a guaranteed payment that is automatically processed to the correct account? Yet, they charge. They are trying to force people into issues or charge late fees. They are terrible. I have had 4 mortgages with local backs and three with BOA, Wells Fargo and UMB. This is the worst mortgage company I've ever dealt with. Ask your lender, particularly PrimeLending, if they are planning to sell your loan to CMC. If so, run away. I hate CMC.

Looking at the complaints appears to be largely with homeowners with shaky financial situations. Never start missing payments or defaulting on your mortgage. This is worst thing that a homeowner can do. Your house can be seized in as little as 3 months of non payment of your mortgage. The deck is stacked against you if you slip up. Every mortgage company had the right to do this. It is in the documents you sign. If you can't afford the mortgage you should not be in the house.

Also check your customer service of all calls I have been making every month before the due to date. I am at a point to take this case to Los Angles superior court for the game and harassment your guys playing to take over my property. In order for you to understand what is going on with my situation, you have to refer to more than 50 E-mails I have been send to following people, ** and hundred of calls I already made.

Months went by with another turn down and another request for a mod package. About that time, courts were hearing cases about such nonsense and states were putting safety programs into place, so Central said they were giving me another chance. Then they started a foreclosure! They had purchased my loan from a dead savings and loan, and used MERS to do it. Funny thing was they never transferred the loan to their own name until JUST before the foreclosure. Some of the documents were pure fraud. Based on all the evidence, the judge threw their foreclosure out of court. THAT started 2 years of nothing. Some paperwork once in a while and they repeatedly sent back due paperwork to us instead of trying to loan mod.

9 months ago they changed to JUDICIAL FORECLOSURE and filed suit on us. We requested a loan mod process and were approved. The court trial was extended. We were told that our second mortgage and a judgement lien by a horrible ambulance chasing lawyer named Daniel ** in lower Oregon made no difference, that Central could do the new loan without anything from them. I have them RECORDED twice, telling me that SO, I was told I had to make THREE TRIAL PAYMENTS before they would start on my paperwork. We did. Then at the end we were told there were title issues. We paid for a 4th month. Now they say that all liens and judgements have to subordinate or be paid off or they will not loan mod. They just SCREWED US AGAIN for $4800 in payments, and maintain that nobody there told us to A: stop making payments, B: That nothing was needed by title from the junior mortgage and judgement!

Now the judicial foreclosure trial is set for 2.5 months from now and the only thing I can do is bankrupt and lose our house of 21 years. If, 5 years ago, they had just told me no about skipping a payment, I wouldn't be losing my house. I have a legal firm that wants to do a class action suit for people told to stop making payments, and for taking people's trial payments then turning them down. Anyone interested?

We were able to modify and get back down but wouldn't you know it, we get a letter in the end of the fifth month of the six-month agreement stating the person who did the modification made mistakes and they were raising it again. They added another $600 onto the payment making our mortgage now $1070.00 higher for the next seven months. This was so distressing and so convoluted that we needed to take this to our lawyer. We are here in New York and our lawyer in practice for thirty plus years could not make heads nor tails of their system, payments were applied and unapplied to our account and fees added all over the place.

The escrow never reached the positive and Central had no explanation when you get them on the phone. They will tell you the person you dealt with before no longer works there and they made mistakes. My wife and I had a letter drafted asking them to commit to the payment once we finished the payment plan and they did not. We made every payment by wire transfer and had a solid record and still in July when we wired the last payment spent days on the phone with a new person telling us we need to have a new three-month repayment plan. Well we pressed and pushed them and finally all the money was found and applied properly to the mortgage and we are on track and at the payment amount we should be.

This is the most distressing and arduous experience we have ever had in our life. We have had several mortgages on properties in the past and never had anything this crazy. We have had a mortgage on another property with Chase for eight years and have never had any problem. Central seems to be a very unorganized and young staffed company, we have to believe this or we will feel that we have been ripped off and money taken from our pockets and as Christians do not want that. Be very careful with this company, keep detailed records and receipts and look over every letter you get from them thoroughly.

It has been three years, $35k of legal fees, default and foreclosure letters every two months and now they claim I owe $30k for their legal fees. That American Rule states each side pays their own fees. Don't be fooled. Opposing counsel is still dragging their feet and I still receive threatening letters regularly. This bank has single-handedly ruined my almost perfect credit score. I cannot even get a credit card with a $100 limit because of Central Mortgage. The case is still ongoing and racking up more legal fees. I just want to pay my mortgage and not live in fear of coming home to find an eviction notice on my door after owning this property eight years. Our home is central to schools, our jobs, and family. I cannot lose it because of a banks ineptitude. If you have a mortgage with them, move it promptly.

Lupe had told me I had ANOTHER ten days. Central lies and does everything they can to foreclose. Originally, they told me to stop making my payments to be able to modify - I had to be behind. I wasn't behind! I could have made payments. They dragged out my process almost a year then turned me down and demanded a huge back due including thousands in fees. I tried two other times and was told that I'd have to bring all the back due current. Now I'm told that wasn't true and they could have added it to the loan. They even apologized on the phone for whoever had told me that. I'm putting together a list of people who were told they should stop making payments - I am starting a class action suit.

Nobody wanted to talk to me at Central and I was transferred from operator to operator. They had closed any communication with me. How can they lose papers, say they had not received faxes. I believe this is a tactic lenders are using to get rid of customers they think and don't want to deal with. Not respecting, caring of what people have to go trough. Things have gotten extremelly difficult with me and family. Something needs to be done in this respect. This institution does not give a damn about customers

After 3 months (January 2010), I contacted CMC to be told they never received the documents (agreement). A balance of $8000+ was due to cure the default balance. Due to the HARDSHIP, we could not pay. CMC forced us to stop paying ALL creditors and forced bankruptcy when the foreclosure sale date came due. Since bankruptcy, CMC still has monthly penalties attached to loan until the $35,000+ in arrears is paid. CMC forced 28 years of building a 740+ credit score to go under 500 in 3 months. We have to STOP this type of BAD BUSINESS PRACTICE. Post your story to protect other Americans from this type of criminal behavior. I recommend to use the following departments to file complaints: Better Business Bureau of Arkansas, Inc.; Arkansas State Bank Department; Federal Consumers Agency; and State Attorney Generals Office.

Long story short, my realtor and I got all the paperwork faxed the evening before (I saved the confirmation of transmission). The next day I was unable to raise anyone at Central Mortgage so I called the trustee at NW Trustees to see if they had heard anything and they had not. Finally I got a person at CM on the phone and of course they couldn't find any of my paperwork. I tried to impress upon them the urgency of the situation but in the end got no action and my home was foreclosed. After I vacated the house, CM sold it for $750,000 to the same people who had offered to buy it from me. I have seen not one dime of the excess equity. Do I have a legal recourse? I know a lot of time has passed, but the emotional devastation is just wearing off and I finally have the strength to deal with this.

By the way, they refused to tell me who held the mortgage, saying that they had been forbidden to reveal that info. I finally got paperwork on the foreclosure that upon close reading revealed that JP Morgan owned the paper. Also, the mortgage was written in 2006 and I don't know if it was properly recorded.

Upon finding this out, we were told they were never given the information. After numerous calls back and forth (with Greenlight and CMC), we were assured by Greenlight all information was given to them. CMC then changed their story to say we never authorized them to pay our homeowner's insurance and they needed our permission (but did not need our permission to sign us up for this other policy). After several more calls, and more change of stories by CMC, Greenlight received an email from CMC stating they have the info on file.

In the meantime, we lost our coverage and longtime standing with our prior insurance. We re-signed up with our prior insurance, got things straightened out and even received a letter from CMC stating they will make the next month payment to our insurance (the one we previously had which they caused to be cancelled and we had to restart). Well, we got a letter in the mail showing a partial refund of the money they took out of our escrow account to pay for the bogus insurance and new charges for the same insurance they signed us up for before!

Upon calling them again, we were told they do not have our insurance on file. After arguing to get a supervisor on the phone and finally getting one, I was told the same thing. I advised him that Greenlight had sent them the info; they had responded with an email to them; they had sent us a letter stating they have the info on file and now they don't? He put me on hold and came back and said, "Oh, it seems there was a lapse in coverage!" And I told him that if there was, it was due to their neglect and fraudulent tactics and they need to keep better records being we have proof! He said he needed to "investigate" and get back to me and, of course, I pointed out what was with the partial refund then on their end. He said, "Uh... I said I have to investigate."

This company is fraudulent and steals from people and needs to be investigated! We have looked into filing complaints with the insurance commissioner. They have no license to do insurance; they have no license to do realty. We have checked with about 6 agencies that we were directed to by all the agencies and were told there is no license to do business of any sort in our state (California) or their state (Arkansas) or others. How are they doing business? We are out $3,000+ and still fighting them.

I was amused by all the complaints against this company regarding impounds. I will have to monitor these impounds closely now because this company's integrity is suspect. My wife and I have decided to discontinue our impounds with CMC as soon as possible. CMC says this can occur 12 months from the beginning of loan payments with a good history of payments. We will definitely be beginning this process as soon as possible.

CMC prolonged the situation for another 2 weeks, and after many more phone calls to them, they made the proper payments to Allstate. I believe this is intentional neglect on CMC's part with the intentions of dragging you into a higher insurance premium. Lessons learned include don't trust anything CMC says. They lied to me about updating the policy information. Allstate told me CMC said they had no record of me updating the insurance information. Also if you have this situation, contact your homeowner's insurance agent immediately. They don't want to lose your business so they are going to do everything they can to fix the situation. If all else fails, pay your premium directly to your agent. You don't have to pay it through your mortgage company. However, keep in mind that the escrow account is set up for this, and it is the responsibility of CMC to pay your premium through your escrow account.

One more complaint, we just refinanced through a trusted, local lender, and CMC delayed the payoff by a week because they claimed we owed them $500. Our records proved otherwise. The new lender went to bat for us and resubmitted the numbers for payoff showing that we did not owe that money. It is now complete, but it just shows more criminal like practices by CMC. Avoid them at all cost.

They have given me a deadline of January 15th to get my loan reinstated. I am not even sure if they will do so after I pay or try and force me into foreclosure as the property has equity. This company should be investigated for all these horrid practices.

We are now 90% completed and have yet to receive the second check. The representative we are working with has been difficult and will not return calls. Her supervisor had the nerve to hang up on me. We have been out of our home since October. We have missed Thanksgiving with our family and now will be missing Christmas as a family. They are holding money that does not belong to them and they do not have any customer skills whatsoever.

The problem facing consumers and loan servicing companies like Central Mortgage Company is despite the "laws," the consumers are put in a position of disadvantage. You are "locked" into a loan service company and not necessarily by choice and you can suffer under their poor customer service and/or the business model that they have in place. What concerns me are all the similar comments about Central Mortgage Company, not limited to just this site but other Internet sites as well. Put aside for a minute loan modification approvals or disapprovals, re-finance and foreclosures. But look at how they handle their basic day to day operations, which affects everyone (and we are all experiencing the same thing it appears from the comments). I too have experienced no return phone calls, no return e-mails, improperly trained customer service representatives at Central mortgage Company. How can any of those scenarios be advantageous to any customer at any level in the loan servicing process? This is why I believe, and there are grass root efforts with regards to this, consumers should have a choice as to who services their loan.

When Central Mortgage states on their website the following, and this is a quote (like a mission statement), We realize that you have a choice and that we have to earn your trust and confidence", that is not entirely 100% accurate. Many consumers don't have a choice but rather they get locked into a loan service company like Central Mortgage through re-finance or a loan sell off through another company/bank. Honestly, not everyone should be approved for a loan, modification or re-finance but their business practices are deceptive at best. I understand that in reality, you can't be a liberal hand out business to everyone who applies and then expect to stay in business. But when a loan servicing company does not return phone calls and e-mails on a consistent basis, we as consumers have a very large problem in front of us. And I agree in this day and age, Central Mortgages website is primitive at best.

It amazes me that companies like Central Mortgage Company, whom by the way is under the umbrella of ARVEST bank, fails to see the larger picture, and either wish to ignore their day to day operations or just don't understand what it's like to be a customer. These companies employ MBA's and individuals with various business degrees, but they still run their day-to-day operations as if no one is paying attention. For example, I can name 10 items that are deficient on their website. Look at their website, go under "Account Information" and scroll to "Escrow Information". Look at taxes on the right and what is displayed there; type, payee, parcel and amount. Where are the actual dates associated with each quarterly TAX bill? Where are the quarterly dates for the customer that pertains to each quarterly tax amount? The dates associated with each tax bill are absent.

In addition, you can have a negative charge on their website, which is labeled in RED and guess what, it doesn't state what that is, and instead they use the vague term "miscellaneous fee". What exactly is a miscellaneous fee? Why don't they state what that miscellaneous fee is specifically. How does a consumer defend the term "miscellaneous fee" in a court of law? So we have a company under Arvest bank and the website that is primitive, they don't always return phone calls or respond/return e-mails. How can any consumer rely on those aspects when dealing with their personal finances and lending? It doesn't matter if it's an individual who pays on time and/or in good standing or those that are trying to prevent foreclosure or obtain modification.

Again, like many of you, I have experienced poorly trained customer service representatives, no return phone calls, and no return e-mails. I don’t blame people for questioning or being suspicious and asking this question: is there possible fraud taking place at Central Mortgage Company and among their employees when they don't return correspondence or verify documents or faxes received or lie to the customer? I received an e-mail 9 days ago that stated "We will contact you shortly". They never contacted me. Imagine many of us at our present jobs not returning phone calls or e-mails, or not faxing promptly or not having quick verification of important financial documents - we would be let go and fired from our employers.

And I see someone on here stated something else that seems to be stated in other internet threads - why are they placing hazard insurance on accounts that already have hazard insurance and consumers have to go to great lengths to prove they already have insurance. I understand placing hazard insurance on accounts that have lapsed or don’t have hazard insurance in place to protect the mortgage and home. But why are they placing it on individuals who already have it or who have already faxed or e-mailed their information to Central Mortgage Company? Why does the customer have to make numerous phone calls to prove that they have insurance or do repeated faxes of the same documents? Are there employees at Central Mortgage that are losing or ignoring important financial faxes? If this is occurring, why is ARVEST bank not pursuing these issues?

ARVEST bank needs to step up to the plate and do an extensive independent audit of how Central Mortgage employees do day-to-day business operations. I used their Contact Us section recently on their website (pull down menu) and no return correspondence from them. None. There are only several options for consumers. If possible fraud is occurring within Central Mortgage, an employee or employees would have to become a corporate whistle blower but in this economy, and especially in Arkansas, where unemployment is hard to come by. My guess is an employee will not come forward to share their experiences and training within Central Mortgage.

To take on a class action suit you need 4 essential things: a great lawyer who believes in the cause, time on your hands, money and solid documented proof not just hearsay. Has Central Mortgage lost court cases? Sure they have. I have taken an extensive amount of time to read the verdicts, judgments and cases in regards to Central Mortgage Company versus. In addition and important to note, if you are a plaintiff and lose the case, you may end up paying court costs. I like many of you are very, very suspicious of how this company operates. I’d like to know why one of the employees on his LinkedIn account stated this as a resume blurb online - holds the record for the number of phone calls taken in a day. Are they getting perks or incentives based on rushing through numerous phone calls with customers?

Start documenting every single detail you do with them - phone calls, e-mails, online transactions because it appears that the comments made on this site and other Internet sites are occurring with many, many, many Central Mortgage customers. Just remember, Wells Fargo was just hit with a very large Mortgage Fraud law suit from the Federal Govt . These Mortgage Companies and banks are not untouchable, more and more of them, including the CEOs, CFOs and COOs and employees are being investigated and suspended. Refer to the recent Allied Home Mortgage fraud case and how they performed their day-to-day operations.

UPDATE: Yesterday they did something else; they paid my town taxes twice within a 3-week period, leaving my escrow short. This is a tactic of mortgage fraud. It is not a mistake in my opinion and when I read the complaints on this board, it only reinforces all my suspicions on how they are operating as a loan service company. Start filing BBB complaints, Attorney General Complaints, Consumer Protection under FTC. I have already met with an Attorney to review all the documentation that I have and it is overwhelming.

We were in constant communication with Central Mortgage on a weekly basis and there was week that we did not skip calling them, even though there were no updates. There were times that Central Mortgage lost our files and documents and we still worked with our lender and sent them as soon as possible all the documents we were requested to provide. Our main point of contact was Mr. Jake ** at **. All conversations we had were the same that no documents needed and no sale date. We were never notified on the phone or received a trustee sale notice. Otherwise, we would call the lender right away to see what was happening. We contacted Jake ** on a few occasions from 06/19/12 to 07/05/12 to see what was happening and why he never notified us of the sale date, since we were in weekly contact. His answer was that he did not see a sale date. The sale date was according to Central Mortgage 06/12/12 or 06/13/12.

Every time we called the lender, we would not get a straight answer. We feel this was done on a purpose and they were just leading to believe, they wanted to help us. After the property went on sale, Jake ** and Central Mortgage sent us a letter 15 days later, stating they wanted to help us and look for other options. I am not sure if the Trustee company and central mortgage were in contact with each other. But when we called the lender and Trustee Corp at 949-252-8300, they where both putting the blame on the other, and we never got a straight answer.

Through all this time, we were never notified that the property was being foreclosed. Also, we were under the impression that Central Mortgage was working with us, since we did the whole effort and only followed their instructions. We just recently found out that they foreclosed on us. I have my ill mother and people and agents sent by Central Mortgage and a painter was saying that we had to move out. A real estate agent was intimidating us. We are scared as we do not know the process. And on top of that, Central Mortgage led us to believe it was not their fault but something we went wrong at the Trustee lever.

Basically, they are bouncing us around everywhere. Central mortgage representative keeps harassing us and attacking us. We are sad and scared that our lender and all this parties on behalf of Central Mortgage tricked us all this time in order from them to keep the property. We are asking for help. We are victims of lies and fraudulent activities by our lender. The lender workers were stating that they would help us but they were leading us to think that they would help us. If any one out there can help us, please, we do not want to lose our home. We have two elderly and young children. It is not easy to move away from our home and not to have a place to stay. I think we were misguided and abused by Central Mortgage company which was making us believe that they where helping us and stating on every conversation that there was no sale date on the property, during our weekly calls. All Central Mortgage Company are doing is that they are taking advantage and using us as a tool for reducing assess and value of the property, while they wrongfully foreclose on us.

I would like for the lender to review my file as I cooperated with the lender in all forms and beg the lender to help me and was following on all their instruction. I would like to be able to reverse the sale of my property or at least be able to stay in my property for 6 months. The lender led me to believe and influenced me to go through the process of possible work out with them with a loan modification and they said we had to wait for a decision and then if that is not an option, we had other options. In order to prevent foreclosure, they never follow through with their promises. I don't think this is fair play from the lender.

There are so many other more critical points such as our current payment should be $900 based on adjustable (libor) mortgage, but yet CMC and their legal counsel (far from impressive) are collecting $1,700 from Trustee. They are not paying property taxes and homeowners insurance as they have demanded (impound account). As a result, we were without homeowners insurance. Thankfully, we learned of this, by accident, before a big lapse of time. This company needs to be audited and legal actions should follow. I trust that all that will be happening this year. CMC cannot get away with this. Let’s all stick together and keep others from this stress. Regrettably, my husband with MS has to deal the consequences as stress completely affects his health. Thanks staff of CMC.

My file was finally, with help, approved for a modification and the day after it was approved, they filed an NOD. Again, I asked for help and "dual tracking" was explained to me. I sent a letter to CMC for an explanation of why my file was dual tracked and an NOD was filed after my modification approval. Of course, I have had no answer to that yet, but my first modification payment is due on July 1.

Basically, I would have lost my house without the help and knowledge of facts first. It’s sad to say, but trying to learn everything that I needed to know to help myself was more than a full-time job and with working my regular job there is no way I could have navigated through the mess of CMC without help. This company is perfectly horrible and the people that work for them lie. Keeping all correspondence, mail, email and notes from phone calls will catch them in their lies, so make sure you keep everything! Make good notes of who you talk to, when, and what they say because at some point what they say will be contradicted by someone else at CMC. No doubt about that! Get the help you need and fight back. Don't let them take your home. Don't let them deny you in error or by bad habit. And don't let them get away with ignoring laws and regulations on the state and federal levels.

We made an application to refinance the loan. At one point, we were told we were approved, then that turned out to be a mistake. Then, we were told that the package had gone to the investor and that we'd know in a few days and then the processor disappeared for two and a half months! No one returned calls, letters, etc. We then received a foreclosure notice. It had a different number to call. I spoke to someone there and sent them a 9-page document (single spaced) listing all the screw ups. This woman, after reading my memo, said the processor had been "negligent". It gets worse. I had to completely resubmit all the documentation and then update all the financial statements. All this time, the clock was ticking.

It's my personal belief that no refinance application was ever filed else, why have we resubmitted the application rather than using the information Central Mortgage already had? I was able to make payments again and sent in a payment, which they returned because they said I was under foreclosure. I said I wanted to catch up on all the back payments and asked for a payoff figure. The number provided to me was double of what it should have been (they corrected it after I pointed out the error). One screw up after the other took place. I asked for and was given an exemption of 30 days. I asked for 2.5 months because that was for how long their processor disappeared, but was only given 30 days.

We submitted to offers to pay off the delinquent money. Neither was responded to. At this point, I got an attorney involved in one day. He was tearing his hair out with frustration. Time got really tight before the public sale and they demanded another piece of documentation. My CPA worked through the weekend to get it to them for me. They said it absolutely had to be in place Monday morning and Monday morning, I sent it on time. The processor did nothing with the documentation on Monday. She didn't show up for work the following day. On Wednesday, she gave it to someone else who "would call me and set up a payback schedule". This gave us hope. We were more than able and willing to get current, we just needed to know how, when, how much.

No phone call on Thursday. Nothing on Friday. Saturday morning, I saw an email sent to me by this person who said she'd tried to reach me but was not able to do so using the phone numbers she had on file. These, by the way, were the two phone numbers that everyone else at Central Mortgage I'd spoken to had used to contact us. This woman told me there was nothing we could do because I didn't return the documentation in time. I vehemently disagreed and read to her the record of all my submissions, email proofs, etc. included. She told me to hold, then I heard her say to a co-worker, "What are we going to do about this? They're going to blame all this on me!" She then came back, quite cold, said there was nothing she could do for me.

We raced around like crazy, with our attorney's help to try and save the house. But the sale took place less than a day later. We lost over half a million dollars in equity for $23,000. We will be filing suit against Central Mortgage. If anyone would like to discuss this with me regarding perhaps filing a class action suit (if feasible), I would be more than willing to speak with you.

I filled out their modification paperwork in early June and received a letter from CMC on June 16th stating I had a loan modification. And the congratulatory letter was accompanied with a 30 plus page modification document with the first payment being due on July 1, 2010. I was being "dual tracked" as on June 29th I received two letters from two different departments: One gave me loan options (already had them finalized in the mod papers sent on the 16th). And the other was from the foreclosure department saying they were going to foreclose immediately and I had not yet had the chance to perform and make the July 1st payment. It was all very confusing as I shortly did receive the Notice of Default (NOD) recorded on 7/6/2010.

I tried to re-contact them in August through an attorney. But I was ignored, merely asking them to honor their mod agreement on June 16th. On January 11, 2011 we got a Notice of Sale and a scheduled date of Feb. 12th. I had the home listed and had a buyer for a short sale so they postponed to March and eventually April 11th. And they reneged on their written acceptance of his $450,000 offer, forcing me at the last minute to file a bankruptcy losing all my credit cards and in bad faith. After working through the documentation, it became apparent there may be other solutions (like suing them). So, it was voluntarily dismissed in mid July.

I sued them the next month for failure to follow CA law, CC section 2923.5 among others as they did not notify or try to work out the mod, especially when they unilaterally gave us one then foreclosed within 10 days of each other. They all (all 50 or so employees) sit in a small office above a Target store in Little Rock playing games and with people’s lives, lying, being obstinate as they would only tell me I had an investor loan but not info to contact them, as I had a third party legit buyer for the note.

I am still in a lawsuit with them and have been prevented from paying as they returned a payment in May 2010. They have never responded to my offers in settlement including paying six months in advance. And they won’t give me any principal reduction as they want over $660,000 from me while they would take $450 from a 3rd party. This seems wrong! Obama, the legislature, and Congress have given banks billions of dollars to save homeowners and they won't talk and hire a big, nasty firm to kick you out. The firm tried to insinuate in its papers that I made up the mod agreement, which is disingenuous at best but outright fraud on the court in reality as if I would do that.

I now had to file another 13 to stop the sale scheduled for last Friday, the 10th, after my temporary restraining order was denied before I could even be heard. This is in spite of their notice of sale being outdated and black letter law dictating the necessity of their reposting and republishing. And we had not even had a chance to conduct any discovery no matter that three (3) of my caused of action survived their Jan 12th, 2012 demurrer. We would certainly suffer irreparable harm if our house is sold the next day. "The horse is out of the barn at that point" and they'd get possession which is 9/10's of the law. I think their treatment of me is a course of dealing and pattern of conduct. I plan to conduct extensive discovery to show their bad faith, dual tracking, malicious spirit in deference to what all the government is trying to do and all the help they've been given and accepted.

April 11, 2011- Forbearance period as per CMC

October 4, 2011 - Payment of$3,300 applied to forbearance period

The loan has been current since July 2011. The loan is paid current and is next due for the January 1, 2012 payment. At no time was the loan referred for foreclosure. During the time period of Temporary Hardship, you paid the requested amount without delay and in accordance with the CMC payment terms."

Now after reading this, why would Central Mortgage report to the credit bureaus that our mortgage was 180 days late? We made our payments as per their guidelines and were consequence as if we never made a payment at all. How is this fair when we followed the rules? The following statement appeared on one of their pieces of communication:

This Forbearance Agreement is not designed to protect your credit. Credit will be impacted under this plan and reported as paying under a partial payment agreement. In addition, we are required to report a payment delinquent if the full contractual amount is not paid. This will continue until a modification has been completed or the loan is brought current."

We paid the full contractual amount as per the forbearance agreement set forth by Central Mortgage! We could live with 30 or 60 days late but 180 days! It makes no sense and by their gross error we are unable to secure a mortgage for a second home. How can anyone who suffers a temporary hardship, i.e. having your job be dissolved without any warning, get ahead in this economy? We did the right thing and contacted our mortgage company first when the job loss occurred and they have done nothing for us except report inaccurately!

Thank the good Lord, our job loss and hardship only lasted 6 months and we are now in a position to put our money back into the housing market to buy a second home and Central Mortgage is preventing us from doing that.

The negotiator mentioned that the investor, to this day I don't know who it is, wouldn't participate with HAFA and the MI company ultimately denied my short sale attempt while never disclosing the terms by which the policy paid a claim or not. Nobody told me squat. They foreclosed on 1/10/2012, and on the 13th, I had a broker knocking at my door to vacate when a week earlier we were on the cusp of getting the short sale approved. The buyer is left with nothing, we have a foreclosure now, the agents have nothing to show for their work since October, and Central bought back the property at $195,000 when we had an offer at $212,000 in hand ready to go. It defies logic and nobody will give us the courtesy of an explanation. We still wanted to see the buyer get the place and salvage something positive out of our bad situation, but the new broker/agent won't talk to us about it and somehow thinks we're out to do something shady. It's amazing that the people who feel we're trying to be shady are in fact shady themselves. Only a card cheat accuses other people of cheating. Why else would they think that when we haven't had any exposure to them ever. Talk about prejudice.

If Central mortgage were to take a turn for the worst and not survive this economy, there will be no tears shed from us. They had the ability, means, authority to either work out a satisfactory modification to our loan, or to honor our request for short sale, but they refused. These banks are not the solution, they're the problem, and nobody will come to our aid when we tried everything to avoid foreclosure.

giving any consideration to the people who have financial hardship.

That ruined my credit forever! 8 times I sent in paperwork, even had third party document in, only to say they were missing papers or I did not fill out right or they misread my income!

Now, they returned the loan back to Fanny Mae. We’re paying $25,000 above what I owe and I was told to vacate the premises. Do not ever use this company!

I am also sending them proof of my property tax bill again. Then, when I confronted them, they say it's insurance. I have my own homeowners insurance which I always have. Now, I received a letter that they're going to bill me $8,560.00 per year for the insurance. My insurance company is sending them my certificate of proof of insurance. So they just keep giving me the run-around.

I was a day late in making a $7,300.00 payment so now, they are sending me to foreclosure again. I have the funds that I borrowed to pay them once they come up with the amount just to get out of foreclosure. I feel it is wrong for them to say that the interest they're charging me is 4.25. The numbers do not add up. It's also wrong that they bill me late charges of $177.00 when it used to be just $78.00. Once I had problems paying, they raise the late fee. I feel like they're purposely trying to cause me to lose my home which has been in my family for 39 years.

On August 5, while I was at work, a woman in a truck pulled up outside the property while my boyfriend was working on his truck. She told him she needed to take a picture of the house. He asked her why? She said she was from the bank, and the mortgage was overdue. She explained that every month the mortgage was late, they were required to take a picture of the house to show that it was still occupied. This made sense to all of us, as many people just walk off and abandon the property. He asked her if there was a problem. She said, "No, the next step will be an interview with the mortgage company." He said, "That's it?" She repeated, "That's it" and drove away. After work, he told me what happened and I told him, "Well, I get paid on Friday (August 13), so I'll talk to them then and pay as much as I can."

On Tuesday August 10, as I was leaving my yard to go to work, a truck pulled up alongside me. A woman got out and told me that she was thinking of bidding on my house at the auction that day, and wanted to know if I'd be interested in a lease option? I was floored! She immediately saw the horrified expression on my face. She said, "I'm sorry, you look shocked!" I said, "I am! How can they sell my house without telling me?" She said the auction was set for 11:00 that morning. At that time, it was 9:30. I ran inside in tears and told my boyfriend what the woman outside said. He said, "There must be a mistake, they can't do that without notifying you!"

I called my mortgage company, desperately trying to find out what was going on. My call was forwarded to Ashley, who I was told was the person most familiar with my loan. I was informed that my house was indeed up for auction. I asked how that could be done without any notification to me. She said they hired an attorney's office in Phoenix (Tiffany & Bosco) to handle the paperwork, if I didn't receive anything then I needed to contact them. She gave me the number and I called. I spoke with John, and was told that standard procedure was to send regular mail, certified mail, and put a posting on the property which they then take a picture of. I told them I had never received any mail, and there was never a posting left on my house or on any of my gates! I was told, "We sent letters, if you didn't pick up your mail, that's not our problem." He then told me that regardless of whether or not I was notified, they didn't have the authority to postpone the sale, that had to come from Central Mortgage Company. I hung up with him and called my mortgage company again.

I asked for Ashley again, and she was unavailable. I asked to hold, that it was really important that I speak to her. I was left on hold for a long while, then sent to voicemail. I hung up and called back again. I stayed on hold again, and then my call was forwarded to another woman whose name I didn't get. By this time it was 10:58, and the sale started at 11:00. I was told they would not postpone the sale, it was going to happen that day no matter what.

I spent the rest of the day fighting back tears at work, and trying to research Arizona foreclosure law. It was hard to keep any hope, because pretty much every incident you read about foreclosure, once it gets to the auction point everyone says it's too late. I did find an internet thread about a woman in Michigan who actually called her mortgage company to make a payment to bring her loan current, and was told her property had sold 2 days prior. She was never notified. She fought back and the mortgage company ended up reinstating her loan. This gave me a dim hope, at least.

The next morning I did more research. I learned that part of the procedures they have to follow includes running a public announcement in a local paper for 4 consecutive weeks. I wondered how it was that I or nobody I knew ever saw the announcement. After some deep digging, we finally found the announcement, published in the Casa Grande Dispatch, a paper I had previously never even heard of, and whose circulation boundaries fall miles from the location of my home. I was obviously never going to see this public notice, and it's obvious to me that that's the purpose of it running in that particular paper. I called Central Mortgage Company again, and asked to speak to Ashley.

I was sent to her voicemail. I left a message stating that I would be pursuing legal action, there is absolutely no reason the only notification I received of the sale of my home was from a prospective bidder and hour and a half before it began. Even if I had known 24 hours beforehand, that would have still given me a chance of saving my home. All I wanted was to be given the opportunity to bring my mortgage current, and I wasn't even given a deadline.

We spent the rest of the morning calling attorneys. We finally found one that specialized in foreclosure issues. He said he felt confident that he could get the sale overturned, but he wanted $5,000 up front to do it. Right now, if I am able to get my house back it's going to take me and everyone I know to chip in and bring my mortgage current. If I lose my house, it's going to take everything I have to start over somewhere new. So handing $5,000 over on a maybe is a really hard thing for me to do.

I've spent all week trying to find more specific information on foreclosure auction procedures. Does the certified mail they send have to be signed for, or do they only have to show they sent it? I don't know. It's possible that I didn't check my mail before it was returned, but I know I never got a slip notifying me of certified mail and I certainly never signed for anything. I live in my home, I'm either there or at work every single day. I'm not difficult to find. I haven't left to go out of town, I've never been gone for more than 10 hours at a time this entire year. I know there was never a notice left on my property concerning the auction. The man from the attorney's office said they take a picture of the posting on the property. I have yet to see one. And if they did post a notice, what's to stop them from taking a picture and then leaving the notice lying on the ground, or throwing it to the wind? Shouldn't it have to be secured in some way? Does the public notice only have to be in a paper in the same county, or does the paper actually have to circulate information in the area of the property? These are all questions I have, and have no idea who to go to for answers.

I've called the local HUD office, and got a message machine. I still haven't gotten an email or return phone call. I called Central Mortgage Company on Friday (August 13) and requested copies of everything they did to notify me. Letters, notice put on the property and the dates of each. I was told that "we don't have any of that on file, you'd have to contact the attorney's office for that." You mean to tell me that Central Mortgage Company authorized the auction of my home without having any documentation showing that I had been notified! I called Tiffany & Bosco and asked them for copies of the documents. I was told, "Oh, that file is closed, everything would be in storage."

This was 2 days after the auction would have been finalized, and everything is already "in storage?" Give me a break. I asked what dates the letters were sent and was told, "The initial mailing was sent April 26." Okay, what about the certified letter? No information. What date and time was the posting put on the property? No information. Where is this infamous picture of the posting? He wasn't sure, but it was probably in storage and it may cost me a fee to have someone dig it out for me.

As the homeowner, shouldn't I be entitled to all of that? As of now, I have absolutely no paper documentation that any of this has occurred. The only notification I have is verbal. This can't be legal, but I really don't think I have any way aside from filing a lawsuit of stopping any of this. Central Mortgage Company certainly has no interest in helping me.

We only get $2,400 per month social for both of us. My sons have helped me with $500 per month but cannot continue as they have families of their own and bills of their own. I received a final letter saying that since the house was in a trust, they cannot modify the loan. What a bunch of garbage? Five months of sending documents and now this. Unfortunately, I have over $200,000 in equity otherwise I would love to let the house go into foreclosure and live here for a year with no payments but I am too honorable and never have had a late payment in my life. Now I must choose what to do, maybe reverse mortgage. They have forced me into a bad situation. Plus try to get someone on the phone at Central Management. Good luck! All I can say is it is a ploy not to modify the loan and keep the bucks coming in on high interest loans.

Central Mortgage took almost one year and hundreds of pages of paperwork to turn me down and they have said, "Frankly, you have too good of a credit so we don't believe you are in trouble." This was the reason why they turned me down. Once they sent the turn down letter, the day after, they sent the sale date to foreclose on my house. They would refuse to give me an amount to pay until a few hours before the deadline for me to pay. If I wasn't already expecting this from them, I would have lost my house. Please let me know if you had a similar experience with Central Mortgage. I am planning to start a class action lawsuit against them. I want you to join in.

They do not know how to read income tax or financial documents and extremely rude. As a matter of fact, dealing with them is a hardship of its own. Overall, they will tell you if you get denied under the Obama program, you cannot reapply and they are trying to regulate the government already regulated program to meet their own interest. They never answer the phone or return calls. And overall caused me to default on my mortgage. I am seeking other people who are having similar problems with this mortgage company and would like to join us to file a joint lawsuit against this company.

Then in 2012- 2014, I would pay 1600+ also with the same as before, then in 2014 to the end of the mortgage I would pay almost $2000 with a fixed rate of 6%. I personally did not feel this was right so I tried with a modification loan specialist who said they could help me. I had to pay them a months mortgage of $1980.00. I was told not to pay the mortgage while the negotiation was going on. I save my mortgage.

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I believe this company is intenally making it difficult to pay, so they can incur more revenue via late fee penalties. This is the third time this has happened to me this year. I have occurred approximately $400 in late fees Year To Date