Arvest Central Mortgage Company Reviews

I have had the worst experience with trying to refinance my home with Arvest. I went to them since my current mortgage is with them, I thought it would be easier. Boy was I wrong. Terrible communication. Whenever I emailed them, they didn't answer until I called. I lost my job in 2020 due to Covid, and I started collecting my social security, and also got a part time job. They told me they couldn't use my part time income, because I didn't work there for 2 years. When they ask for your income, it's the gross amount that they are looking for.

I was initially informed that my mortgage was sold to Arvest but only to find out that it was sold to another company and notice was mailed to old address. I have reached 5 times w/ no results or refund.

They charge fees without obtaining or having any contractual language within your loan documents regarding such fees or proof of you calling their payoff line. One example is fax fees of $15.00. I have 5 priority letters sent to Arvest Central Mortgage since 8/7/2020 regarding these fraudulent fees in which they have not provided any contractual language covering such fax fees. During the closing of my loan they billed me a release fee. They conveyed this was a fee charged by my county. I requested a receipt from the county as the fee was listed as an estimate.

This company is very well deserve their 1.5 star reviews all over the web. Slow, lazy, unprofessional. I bank ACH'ed them my mortgage pay off amount 10 calendar days ago, they still didn't apply the funds towards the pay off nor returned them back to me, keeping them as unapplied funds and that's it, giving me stories about wait until the end of today or wait until the end of the day tomorrow. These guys are thieves and these are the people who handles your money, stay away. Don't ever go with this lender.

This company is a joke. My mortgage got sold to them and now they fee you to death. They are facing several lawsuits and a class action lawsuit in TX and now FL. DO NOT PAY THE FEES. They have no business changing the terms of the loan once they took over. Their customer service stinks, but they have to do what the company pays them to do, which is justify changing the terms of your mortgage.

We refinanced our home through another bank in July to take advantage of the lower interest rates. We were told that we would receive a refund on our escrow balance within four to five weeks. It has now been six months and they have every excuse in the book. It's our money. This is totally unethical and dishonest.

According to Wiki and other inform online Arvest is owned by members of the Walton Family, probably among the top 10 richest family US. Yet they still feel the need to charge you $5 for making payments online. That's $60 dollars a year, even some well know online publications dont' charge that much as subscription fees. No other mortgage servicer I have had charged ridiculous fees for making online payments, because it doesn't really cost them anything to make the electronic transaction with your bank. Really shocking. This Bank needs to shamed by the media and investigated by the Consumers bureau. Normally if I had choice I wouldn't do a business with such entities. But you don't have a choice of whether to do business with them because when you refinance your loan gets sold to them and and you are saddled with them for however long.

Unfortunately my mortgage was sold to Arvest shortly after we bought our home. There are fees for everything. $200 fee to set up bi-weekly payments, $3.50 for processing auto draft fees for the bi-weekly payments, $10 fee to do a payment over the phone. The only way to avoid these fees are to mail in a check every month or to set up auto draft for a 1 time withdrawal every month. It's not a very user friendly company. Hopefully they sell my mortgage to someone else.

Arvest Mortgage reported me late to the credit bureaus after my loan was transferred to them the first month they took over. IT IS ILLEGAL TO DO WHAT THEY ARE DOING AND THEY DON'T CARE. The Federal Housing Finance Agency states a loan that is transferred cannot be reported to the credit bureaus late for 60 days, this company reported me within the first 17 days of servicing my loan. You can't make this company go away, when they sell your loan you are stuck with these criminals. I have reported them to the Attorney General, maybe they will actually do their job and shut them down!

They took my loan over and now they charge 5.00 to make an online ACH payment. I've never heard of such a thing. Straight up thievery. Every other company I have dealt with does not charge a fee to make a payment out of a checking account.

Joy ** reached out to me abt a mortgage, stated after credit review I was approved and outlined the terms (interest rate, years, etc.) I was asked to pay a $500 deposit that in the email they stated was refundable. They highlighted and bolded that word, REFUNDABLE. Mind you, this is after they approved me. So I paid it. They then didn't contact me for several weeks. So I had to reach out. Joy stated they found something on my credit report and couldn't move forward, I had to initiate this communication! I'm not sure how they didn't see that at first when they stated I was approved? She then stated they would be holding half of my payment back.

So my mortgage was sold to Arvest central mortgage about the same time we changed insurance companies. So my previous insurance company would only release a escrow refund to the mortgage company so I called Arvest and spoke with a gentleman to get the address to send my refund check to them. I then called the previous insurance company and they mailed a check... So I checked on it about 3 weeks later and was told that was the wrong address so I had to call the previous ins company back and they stopped payment and reissued another check, that was 9/6. The check was mailed to the correct address on 9/6 so I called to check on it last week and was told they still don’t have it.

My original mortgage lender sold my loan to this company, I did not choose them. The company charges $5.00 ($60.00 a year) to make online mortgage payments or even a telephone automated payment. You can sign up for an automatic payment but if you receive your paychecks other than the 1st and 15th, this option is not ideal. Your last option is to actually mail in a paper check. In the year 2020, this seems like a rather poor option. They are using these payments as a money grab. Go anywhere else if you can.

With all the negative reviews, it surprises me that they have not been investigated for these irregularities. In an attempt to decide on re-amortizing a loan with a partial pay off, I have received incorrect information, unwillingness to provide direct extensions claiming they are not available. Incorrect answers to documents I received, which in my experience, are intentionally misleading. Also, a refusal to send terms and conditions of the agreement they expect to be signed. Instead telling me to just send in my money and fees and if I don't like it they'll return it. Wouldn't tell me where the money would be held during that time. I may have to hire an attorney to get it done.

I asked for a payoff. They ignored the last two payments on the payoff paperwork. They don’t seem to care about their customers once they have purchased their mortgage. Is it even legal what they are doing? I do have proof of what I am reviewing.

Arvest Central Mortgage Company purchased my Home Loan from my original lender. The process to change was incomplete and incredibly disappointing. I did not know that my loan had been purchased by Arvest until I went online to make my mortgage payment with my original lender and it would not go through. No information received by mail from Arvest! I had to google and contact Arvest to obtain a loan number in order to set up my online account with Arvest Central Mortgage Company. It took 3 months and numerous calls to Arvest to get them to sort out things on their end so I could get access to my account. I had to call every month and go through the lengthy phone circus to get to a person on the phone to make my payment. I still have never received anything in the mail with regards to mailing in a payment.

We just refinanced. We were told the payoff was short. Gave us an amount. Called to get explanation. Got a different answer. By the time I got this settled I had been given 5 different amounts. Which I believe is still incorrect. We are so happy to get away from this company. I have sold real estate for many years and I refinanced several times. This company charges you for everything. No one there knows what they are doing.

I had a mortgage with Arvest and didn't like the fact that you have to pay extra to pay on-line. Sure, it's not bank breaking, but why are they so greedy?? I mailed my checks and they kept holding them. I knew they would eventually hold it long enough to charge a late fee (to make up for not paying the on-line fee). And they finally did it. I put the check in the mailbox on the 4th and they finally acknowledged it on the 19th (the 15th is late fee day). So it took 14 or 15 days for my check to reach them, I don't believe that for a minute. The next day I started refinance procedures with a better company. I had to still pay Arvest the next month, so I had the mail certified to be sure. They got the check in 2 days and cashed it 2 days after that.

I refinanced my home and the original mortgage company sold my loan immediately to Arvest. Their website does not allow you to set up your payment on a bi-weekly basis. Actually, it does not let you set it up at all. When I tried calling customer support, I was on hold for over an hour without anyone answering. I tried on another day and was told to Press '1' for a call back. I did not receive a call back. Now on my 3rd day of trying to reach Arvest, I waited for 30 minutes, then again was given option to Press "1" for a call back. So far, I have not received a call back. I am very worried about this company after reading all the horrible reviews. I hope this is not the start of something bad :(. Since I did not have a choice in who the Atlantic Bay Mortgage Group sold my load to, I feel like I have been scammed.

So I have my Mortgage with them. During these hard times this is their way of helping. You can take up to a 6 month mortgage break but after 6 months you have to either pay it all back or agree to a repayment plan which runs along side your existing mortgage payments. They won't tell you what that plan would look like UNTIL the end of the possible 6 month extension. Basically they are putting the Burden Straight back onto their customer not like 99% of all the other Lenders that simply let you take a three month break and add that to the end of your mortgage end date. They obviously add the missed Interest onto your existing loan over the remaining period so you get a slight increase on the original monthly amount which is fair. I WILL BE LEAVING WHENEVER I GET THE FIRST OPPORTUNITY!!!! Shame on you.

This company is ridiculous. First of all they charge you to make a payment on THEIR website. To avoid this, I send them a payment through my bank. I refuse to pay someone to take my money and I also REFUSE to give them my banking information. Then I make payments every two weeks for budgeting purposes and they charge me a late fee because they can't figure it out. I am actually AHEAD of my payments that are due. They have the audacity to tell me that the only way I can make payments every two weeks is to be on their special program where it auto deducts every other Friday. Again tell them, "No, I'm not giving you my bank information." It really isn't hard people....

We made our normal mtg payment, their system will go into your bank account and attempt the draft every so many minutes until it is confirmed. They attempted to draft mine 4 times in one day, on a weekend, and the bank paid them twice. They overdrafted my bank account. When we called to see what was going on. They said they didn't get a response from the bank so they kept drafting. They showed they got two payments. It took 3 days to get them to return the ed extra payment, and then they sent them both back, charged us a late fee and dinged our credit report with a late payment. They would not cover any of the overdraft fees. It was all our fault. They have a canned response for every situation and it all ends up being your ** fault and costs you money.

My mortgage was also sold to Arvest Central Mortgage. On my first payment I made a huge additional principal payment. I checked my account after it was applied and noticed not all of the funds were applied correctly (only about $40.) I sent a nice email asking where the additional funds had gone since I was following an amortization schedule I got at closing. A few days later I got a response apologizing for the mistake and correcting it. Since then I have had no issues with payments or having my taxes and insurance paid correctly and on time. I don't work for this company but I can't help but wonder why all these other folks are having issues. I have only made my payments with a check so haven't used any online payment opportunities but like I said, my first check which was over $100,000 was accepted with pretty much no problems.

FEES!!!! They will charge you a $5 fee for each extra payment you make on their online website via EFT. Never ever has a mortgage company, car or government website has charged extra to make an online payment for a loan of any kind. This is a principal payment to buy down my loan. They will also charge an $10 fee to make an extra home loan payment over the phone. These guys are greedy and money hungry!!! You should be encouraged to make extra payments not try to steal money from homeowners making extra payments!!!

Well the one positive review they have was probably by an employee. I not only pay my mortgage on time, I pay extra principal ever month. I own a ton of property. Worse than Regions, which is saying a lot. They have screwed up the escrow account, taking more money every month then overpaying the insurance (just got a check from the insurance company.) They post payments incorrectly on a regular basis... their favorite column is "unapplied payments." Half the time their online payment system doesn't work. The information on the billing statement that you get online doesn't always reflect what is actually going on... Like I sent two payments in one month, so they added a late charge to the next statement... Why? I guess they assumed it must be late rather than early? You can write them multiple letters, they send you a form letter and then don't do anything at all. I'm contacting the Better Business Bureau.

Eagle Mortgage sold my mortgage to them. THEY SUCK!!! Setting up automatic draft is a total pain in the butt. Then, they are retarted with my escrow. Because, they want more money than what taxes that I will owe for next year. I pray that this company will go bankrupt.

I have contacted them at least 10 times about a change to my payment. I have gotten at least 10 promises of a "call back". I have never gotten 1 one call back. This company is a scam and they will do anything to nickel and dime you from your money! I will be doing everything I can to get away from this horrible company and their horrible customer service!!!! If I could give them zero stars I would have! BOA was a dream compared to this nightmare!

If I could give zero stars I would. They charge a fee to pay the mortgage payment electronically even when it is paid early. Total greed. I am so sorry that my loan got sold to them. They argue that charging a fee is a reasonable thing to do. I have never had a loan processor charge a fee for an EFT.

This company has given me the run around for MONTHS denying paying my taxes late when it's obviously public record showing the delinquency penalties!!! I have always paid my mortgage on time and my tax bill is sent directly to them and my mortgage payment includes the tax fees. There is no excuse yet they keep denying they are in the wrong! Arvest NEEDS to be investigated. I am going to be all over it! I see my issue is not extreme as these other complaints online, but I promise I am NOT going to let them get away with this. I am calling the news channels and will get an attorney if I don't get my money back today!

I send an email whenever I send additional principal payment but they always apply the payment as regular payment. This company has very difficult payment system. Looks like they just customer to not to do early payoff. I have never dealt with such horrible mortgage company. I wish I can move my loan to some other company.