Arvest Central Mortgage Company Reviews

This company is ridiculous. First of all they charge you to make a payment on THEIR website. To avoid this, I send them a payment through my bank. I refuse to pay someone to take my money and I also REFUSE to give them my banking information. Then I make payments every two weeks for budgeting purposes and they charge me a late fee because they can't figure it out. I am actually AHEAD of my payments that are due. They have the audacity to tell me that the only way I can make payments every two weeks is to be on their special program where it auto deducts every other Friday. Again tell them, "No, I'm not giving you my bank information." It really isn't hard people....

We made our normal mtg payment, their system will go into your bank account and attempt the draft every so many minutes until it is confirmed. They attempted to draft mine 4 times in one day, on a weekend, and the bank paid them twice. They overdrafted my bank account. When we called to see what was going on. They said they didn't get a response from the bank so they kept drafting. They showed they got two payments. It took 3 days to get them to return the ed extra payment, and then they sent them both back, charged us a late fee and dinged our credit report with a late payment. They would not cover any of the overdraft fees. It was all our fault. They have a canned response for every situation and it all ends up being your ** fault and costs you money.

My mortgage was also sold to Arvest Central Mortgage. On my first payment I made a huge additional principal payment. I checked my account after it was applied and noticed not all of the funds were applied correctly (only about $40.) I sent a nice email asking where the additional funds had gone since I was following an amortization schedule I got at closing. A few days later I got a response apologizing for the mistake and correcting it. Since then I have had no issues with payments or having my taxes and insurance paid correctly and on time. I don't work for this company but I can't help but wonder why all these other folks are having issues. I have only made my payments with a check so haven't used any online payment opportunities but like I said, my first check which was over $100,000 was accepted with pretty much no problems.

FEES!!!! They will charge you a $5 fee for each extra payment you make on their online website via EFT. Never ever has a mortgage company, car or government website has charged extra to make an online payment for a loan of any kind. This is a principal payment to buy down my loan. They will also charge an $10 fee to make an extra home loan payment over the phone. These guys are greedy and money hungry!!! You should be encouraged to make extra payments not try to steal money from homeowners making extra payments!!!

Well the one positive review they have was probably by an employee. I not only pay my mortgage on time, I pay extra principal ever month. I own a ton of property. Worse than Regions, which is saying a lot. They have screwed up the escrow account, taking more money every month then overpaying the insurance (just got a check from the insurance company.) They post payments incorrectly on a regular basis... their favorite column is "unapplied payments." Half the time their online payment system doesn't work. The information on the billing statement that you get online doesn't always reflect what is actually going on... Like I sent two payments in one month, so they added a late charge to the next statement... Why? I guess they assumed it must be late rather than early? You can write them multiple letters, they send you a form letter and then don't do anything at all. I'm contacting the Better Business Bureau.

Eagle Mortgage sold my mortgage to them. THEY SUCK!!! Setting up automatic draft is a total pain in the butt. Then, they are retarted with my escrow. Because, they want more money than what taxes that I will owe for next year. I pray that this company will go bankrupt.

I have contacted them at least 10 times about a change to my payment. I have gotten at least 10 promises of a "call back". I have never gotten 1 one call back. This company is a scam and they will do anything to nickel and dime you from your money! I will be doing everything I can to get away from this horrible company and their horrible customer service!!!! If I could give them zero stars I would have! BOA was a dream compared to this nightmare!

If I could give zero stars I would. They charge a fee to pay the mortgage payment electronically even when it is paid early. Total greed. I am so sorry that my loan got sold to them. They argue that charging a fee is a reasonable thing to do. I have never had a loan processor charge a fee for an EFT.

This company has given me the run around for MONTHS denying paying my taxes late when it's obviously public record showing the delinquency penalties!!! I have always paid my mortgage on time and my tax bill is sent directly to them and my mortgage payment includes the tax fees. There is no excuse yet they keep denying they are in the wrong! Arvest NEEDS to be investigated. I am going to be all over it! I see my issue is not extreme as these other complaints online, but I promise I am NOT going to let them get away with this. I am calling the news channels and will get an attorney if I don't get my money back today!

I send an email whenever I send additional principal payment but they always apply the payment as regular payment. This company has very difficult payment system. Looks like they just customer to not to do early payoff. I have never dealt with such horrible mortgage company. I wish I can move my loan to some other company.

I've been making regular on-time payments that are more than my principal for over 4 years. Never late. Never missed a payment. Recently I have tried to make principal only payments but Arvest chopped the payments and applied some of the principal only intended payments as a regular payment. I've called multiple times with one call lasting almost an hour only to get a team lead who could not understand why the payments were allocated that way and didn't know how to fix them. Complete incompetence. Do not choose Arvest.

My grandmother had the company prior to it selling. She passed willing me with the house and my uncle as the executor of the estate. We hired an attorney for the probate, followed all of the proper steps in order to simply put me as an "authorized contact" to straighten out the account due to it being behind a few months prior to her passing. We provided Central Mortgage with everything they needed in order to make this SIMPLE change to the account until the probate is finalized.

I would give this company a ----0 if it were available. Our mortgage was bought out by this inept company. Constantly saying they did not receive proof of insurance and then adding coverage to our loan along with an escrow account. We paid our insurance on our own and did not require insurance. Not only did they add escrow but then would change the amount every other month causing my payment amount to be short, trickle down now they add on late fees and property inspection fees. Even after sending proof of insurance, continued to request escrow and add fees.

This company is a horrible company. They charge for online payment. They do not charge for automatic draft but setting up automatic draft is a pain. They will send out a form to fill and return with voided check. I view this as nothing more than a means to delay or discourage people from setting auto draft and squeeze as much money as possible from customers.

Mortgage was just sold to this company. Not off to a good start with them at all. Could not easily use their online payment system since it does not quickly and clearly show payment setup has been made and pending. So I tried again then I see payment pending 2x. Today I go back. Their site says processed 2x. So contacted my bank. They cannot help me until it actually withdraws from my acct. They suggested calling this company first except you can never get a hold of anyone. So I guess I’m paying 2x this month. Or I can dispute but that’s a process too so I will just let it go. Awful. What if I could afford this right now.

Our mortgage was sold to them without our knowledge and consent. Five years later we needed a release of a small easement that included a row we wanted to convey. It has been 5 months and is still not resolved. Their customer service ranks the worst I have ever seen in my 72 years of being on this planet. Just try calling someone in customer service. You get a recording. You need to know the exact extension to speak to a person. Then you get their voicemail. They don't return calls to me or my attorney trying to fix this. Do yourself a favor and go elsewhere. They should not be in business. They forced me to pay around 1500.00 in fees to obtain this release. They charged me $870.00 for an appraisal when the actual appraiser did not charge anywhere near that much. They lie, they are so unprofessional it's ridiculous. They won't tell you who to contact to complain so I am resorted to posting this online. I would give them zero stars if I could.

All the negative reviews are people who cannot manage their money or angry that their payment increased due to escrow or property taxes changing. I didn’t pick them; they bought my mortgage, but I have been nothing but happy. without any hunting or begging for information, I can see last month's payment and several months previous CLEARLY and easily in my history. They have a REAL-TIME Amortization Schedule, which shows exactly when the house will be paid off —1which changes (earlier) when larger payments are made. Been with them 3 years now, never had a problem, a “lost payment” or any other things the one-star reviewers said. If you have your mortgage on auto-pay, but change banks and therefore miss a payment, that is YOUR fault, not your lender's. I see no reason to change lenders. I like them.

If I could give 0 stars, that would be too many. Horrible company with an inaccurate customer website, horrible customer service and predatory practices. Just last month my account showed as paid but I hadn't seen the money taken out of my bank account so I reached to Arvest to see what was going on. They didn’t get back to me for 3 days, at which time I authorized another payment. My online account then showed as paid as of Nov 19th. Yet I still wasn’t seeing it taken from my checking account. I didn’t authorize another payment because I didn’t want multiple payments going through in one month and I hadn’t heard back from Arvest about my payment. They didn’t email again until 29 Nov to say it wasn’t paid and they’d be reporting it on my credit report.

Our mortgage was sold to Arvest by our builder. They do not offer bimonthly payments as a rule and if you choose to set it up there is a sign up fee and payment fee each time and they do not apply the amount each draw. They hold it back and then pay the full monthly payment which does not benefit paying down your principal balance. Avoid their services or you will be paying more money in the long run.

If you are going to take out a mortgage with them, don't. They purchased my mortgage from someone else. Their customer service is awful. I have had to deal with them three times in five years. It reminds me of that movie "Boiler Room." They completely lack common sense. They increased my escrow. I forgot to adjust my auto pay. That is on me. They could have just informed me and told me to add it to the next payment. Instead, they put the entire payment to principal, charged me a $50 penalty, and charged for two mortgages. Rude, crass, and should not be in mortgage business.

This company has been so horrible to deal with regarding PMI removal on my account that is at 58% loan to value. Their customer service has been great UNTIL you get to the PMI department, where they offered to do very little to correct a mistake they made 10 months ago. They have been charging me PMI for 9 months now (and counting) and are not willing to give me the money back when THEY made a mistake with not canceling it. They conveniently can't find the note I sent them with the check I sent to get the mortgage paid down. They also removed my Facebook comments letting others know to be cautious of them. After they did that, they wanted me to trust that I never sent them a letter or called regarding PMI removal. It may be in the same file as the FB comments they "accidentally" took down. This company should not be trusted. Find a different bank!

Worst mortgage company I have ever dealt with. If you can get out of having a mortgage with this company don't do business with them. Terrible customer service and even worse online bill pay. Charged me twice in one month then blamed it on me saying they are at no fault. Most unhelpful and rude supervisors I have ever dealt with. Stay far away from this shady company. I'm sick. I can't work. They haven't emailed me important papers yet. I asked them for help. They told me to sell the house. They said to do a short sale. The worst customer service I ever had.

If you can get out of having a mortgage with this company... DO IT! Terrible customer service and even worse online bill pay. Charged me twice in one month then blamed it on me saying they are at no fault. Most unhelpful and rude supervisor (Jennifer) I have ever dealt with. Stay far away from this shady company.

This company never paid my insurance, property taxes on time. I received notices and late fees assessed and had to pay out of pocket. "They never received statements from insurance or county". It was false and they never reimbursed me for the late fees accessed... I almost lost my homeowner's insurance and it affected my credit. I had my house broken into and they wanted my insurance check to set up an account and they would reimburse me for my cost... in other words they were in control of my money that I have paid on my insurance. Of course that was after 3 different phone calls and letters and each was different. I would stay away from this company. I am going to refinance with a stipulation that it will never be transferred to this crooked company. They do not have customer service, accounts payable or even a type of pay-day cash receivables. Consider yourself a pawn in this company not a customer that matters!!!

My mortgage was transferred to this company immediately following my closing. I received an email from my insurance company stating that they had not received my escrow payment and would be charging me personally. I logged onto the Arvest website to update my info, and it had my insurance company with my policy number and amount owed; it also had my escrow balance, just sitting there, not sent to the insurance company. Also, if you want to do anything besides one automatic draft each month for your payment, expect to pay "service fees."

Immediately after buying my house, they took over my mortgage. One year later, I lost my job and got behind a payment, but even when I got a new job, I stayed one month behind on payments for several months. During that time, and still to this day, even though I am now fully current, they call me ever three days, without fail to ask if I will be making a payment, remind me my payment will be due by the 17th, and then again, and again as a "courtesy". It was very stressful to have them insist I go through their list of questions and confirm for them everything every couple of days. Then the fees they charged for my being late... legal fees, late fees... yes those would be expected, but even after catching up, they continued charging them. They had me stressed out and one caller even told me I could only be late so many times before they took my house. Had my credit not been ruined by this, I would have already refinanced my mortgage. Awful.

Provident sold our account to this shady company in 2016. Ever since we have had a horrible experience. They keep raising and lowering our monthly payments. They miscalculated our insurance payments and made it look like we pay $2000 instead of $1331 in insurance. They don’t log any of the info I have given them to try and correct my account. They offer no assistance to try and fix the problems we're having with their mix up. Total F grade company.

Arvest Central Mortgage took over my mortgage within months of closing, this is fairly common. However there should be a law in place allowing you a choice. If there was, I would never have chosen Arvest and I strongly suggest anyone reading this post to steer as far away as possible as well. I have PMI insurance on my mortgage, as required when you put down less than 20%, no problem. But here's what is the problem. I waited two years and paid all payments on time (auto withdrawal), I also waited until the value of my home went up 25% more than what I owe, but in Arvest's infinite wisdom, they base their percentage not on 25% of what you owe, but on what your purchase price was. This makes absolutely no sense since all other companies out there base it on a percentage above your current balance.

They took over my mortgage part way through, so I did not select them as my provider. I wish that the mortgage companies didn't do this, but the consumer's wishes never seem to count for much, do they? As of this month (April 2018), I think that they have withdrawn the last payment from my checking account. I received an inscrutable letter congratulating me about my loan approaching its payoff date. It goes on to mention that they have enclosed a "Payoff Letter for your loan", but immediately follows with "Receipt of this letter by no means obligates you to pay off your loan before the maturity date". Huh? So what am I supposed to do? The tone of the letter suggested that it was some sort of come-on to pay the loan off early. So I just ignore the letter and they will take the final payment automatically from my account, right? Like they have for the past upteen years?

I wish it was possible to give zero stars. I'd like to personally call out Jim in customer service for an 11/21 conversation. As well as Paisley and Rosanna on 3/30/18. All interactions require excessive hold times, lack of cooperation and refusals to put things in writing. They refuse to send out any notification letters (like your mortgage payment has changed) via anything other than snail mail. They lack accountability, honesty, and integrity. Speaking with them gives one that same icky feeling of greasy haired used car salesman. I have told my broker and realtor to stop sending their customers to them, and, I will go out of my way to never use them as a mortgage company again. You only have to glance at the other posts to see the track record of customer service that can only be described and dishonest and imbecilic, with a complete disregard for efficiency or logic or respect for customer's time.