GM Financial

Got married in April 2022. It is now March 2023 and they still can’t manage to update my last name. I have done all these ask. Sent the form, sent my proof and EVERY TIME they “never get it”. I have emails which I’m sure are generic that say “this is confirmation we received your request and are working on it” or something like that. Doesn’t matter. They still claim they didn’t receive it and to do it again. I have faxed and emailed everything over and over. I have confirmed the email and fax number. I’m told to do it again and again cause they never get it. So sick of this. It’s ridiculous. I need it to match my insurance and registration. Everywhere else I’ve been able to update my last name. Not here. Honestly give up.

I like to pay a little more and eventually pay early. I just bought my vehicle and specifically told them I want my extra payment to go to principal. They make it near impossible to pay extra. There's not even a place on their site to pay principal. I was told I have to call them every time and request where I want the extra payment to go. They do not like you paying more. I can barely understand them on the phone. I paid extra and now I don't have a bill for another month. They said my extra will go towards the interest next month. Huh? They promised me my extra payment would go to principal. They lied.

Terrible customer service right from the start. I leased a GMC Terrain. Tolerated the car (which was chronically in the shop) and tolerated GM Financial at the same time. After a year (my lease was for 3 yrs) I bought it out and paid it off so that I could get rid of it and them and get a car that actually operates like a new car should. Lesson learned. Hopefully this helps you prevent the same inconvenience.

I ended up in a bad car accident. I was out of a job and on bed rest for 8 months. They refused to work with me. When my payments were caught up they still reported them late for 6 months hurting my credit.

In purchasing the car from GM Financial, I was clear about not wanting a lease with a balloon payment, quality of the car (no unreported accidents and/or issues), an affordable monthly amount, and hidden fees. I purchased the car for approx. $20,000 in 2017. In paying over the years, I continuously questioned why the term amount was not changing yet I was paying almost $600/mth for a 2014 car only worth $20,000. I also found out after purchase that there were issues with the car including active recalls. The car has been steadily declining and the cost continues to be exorbitant.

I have been a loyal, GM and Cadillac customer despite them not having a great lineup at this time. I am going through some unforeseen financial difficulties, which will be resolved quickly, but I need some help. I called GM Financial, hoping that they would be compassionate, however they didn’t care, and I spoke to a very rude lady who was very unhelpful. I can’t wait for my lease to be up so I can invest in a company and a brand that cares about their customers. I’ve had for GM vehicles recently and never missed a payment, but the one time I need help they treated me like a degenerate -goodbye GM whenever I can.

Website is always down so you cannot pay and most of the time you cannot get through to an agent and then they tell you to pay with them which costs $10 or mail it which I do not have a payment stub or envelope from them and that would take up to 10 days to clear which adds daily interest. We are going to explore our options to refinance this.

I had my account set up with them on auto payments. The very last payment switched off auto without me knowing it. Called them and thought I had it sorted out. They said it always does that on the very last payment. Did a credit check and it is on there that my very last auto payment was 60 days late. Was never fixed.

DO NOT GET A LOAN WITH THIS COMPANY! THEY ARE CROOKS! Last May my sister passed away and left her vehicle to my daughter. She had a car loan through this company. My sister’s death occurred in the vehicle so it has been in the possession of a car insurance company and repair shop for the past 6 months. During this time, I have been trying to contact GM to inquire about the loan, (how much payments are, where to send payment, etc). They have refused to talk to me despite receiving the paperwork they demanded I provide proving that I have authorization to do so (Death Certificate, Probate Forms, Authorization from the Executor of the Estate, etc).

Worst financial company I have ever dealt with! I was instructed not to make a final payment on my lease because the dealership would make that payment so I did as instructed. GM Financial then reported a late payment to the credit bureau. Even after I called them to get this corrected they refused!