GM Financial

GM Financial

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Overall Rating2.8 out of 5
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About GM Financial

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GM Financial provides car loans and leases for General Motors’ automotive brands, including Chevrolet, Buick, Cadillac and GMC. It offers financing through dealerships in all 50 states and Washington, D.C. At the time of publishing, you can pre-qualify online and receive a no-interest loan if you have a high credit score.

Pros & Cons


  • Apply online to pre-qualify
  • Mobile app
  • 0% financing for top credit scores


  • Penalty for early payment
  • No grace period for payments

Bottom Line

GM Financial is a subsidiary of General Motors. It can help you buy or lease vehicles from authorized dealerships under the GM umbrella. While it’s good to shop around for low rates, consider in-house financing too.

Featured Reviews

Kingston, NY

I am literally crying. ... They have been so good to me and working out whatever money issues with my payments, and for that I love and will miss them. I've been with GM financial...

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Pensacola, FL

I recently purchased a 2018 Camaro new 6 months ago and … was let go and had no income for a few months... and this company has been so understanding. It's nice to see this type o...

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What is GM Financial?

GM Financial is an auto financing company wholly owned by General Motors. It was formerly known as AmeriCredit until GM acquired it in 2010. GM Financial offers loans and lease agreements for vehicles from:

  • Chevrolet
  • Buick
  • Cadillac
  • GMC

GM Financial allows you to apply online for pre-qualification. Whether you’re shopping for a new or used vehicle, GM Financial can help. Its products are available in all 50 states (and Washington D.C.), as well as in global locations like Canada and Asia.

GM Financial loan options

GM Financial offers financing for vehicles at certified dealerships. Options are available for both personal and business customers.

Loan options vary depending on the make and model of the vehicle you’re financing. The company offers terms between 36 and 72 months.

Customers with excellent credit scores can possibly qualify for 0% financing. Other perks, such as cash allowances and bonus earnings, are available to qualified customers.

If you don’t have stellar credit, there are still financing options available, including special financing options for those with lower credit scores.

GM Financial rates

GM Financial’s interest rates can be as high as 19%, but they vary based on a number of factors, including your:

  • Vehicle choice
  • Credit score
  • Current income
  • Loan amount
  • Loan/lease terms

According to GM Financial’s monthly payment calculator, you can borrow between $7,500 and $125,000. This calculator also gives an idea of what to expect for a monthly payment. For example, a loan of $10,000 with a term of 36 months and a 5% APR results in a monthly payment of $510.

GM Financial does not offer a grace period for payments, so late payments are immediately subject to fees and interest. There is also a penalty for paying off your loan early.

GM Financial FAQ

Does GM finance bad credit?

Potentially. The GM Financial website doesn’t specify a minimum credit score. It does state that it looks beyond credit scores when making approval decisions, though.

Does GM Financial have an app?

Yes, GM Financial does have an app where you can access your account, make payments and find answers to your questions. The app is available for both Apple and Android devices.

Does GM Financial offer special financing?

GM Financial does offer special financing, but it doesn’t specify what’s available. To find out what you can qualify for, fill out an application to pre-qualify on the company’s website.

What credit score do you need for GM 0% financing?

GM 0% financing requires you to have an excellent credit score, likely over 800. Availability and term length for this offer vary by location and vehicle.

What bank does GM Financial use?

GM Financial offers its loans and leases in-house. Previously, the company worked with Ally and U.S. Bank, but it cut ties with those institutions in 2015.

Is GM Financial good?

GM Financial is a good option if you’re looking to finance a vehicle from the General Motors family of brands. It offers loans and leases throughout the United States, and you can pre-qualify for financing online, saving you time at the dealership. That said, there are some downsides to GM Financial, like its prepayment penalties and lack of a grace period. It’s always a good idea to shop around before committing to a financing plan, but GM Financial should at least be on your list of options.

GM Financial Reviews

ConsumerAffairs has collected 652 reviews and 837 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceCoveragePunctuality & SpeedStaff

Reviewed Sept. 21, 2023

If all you are ever going to do is pay your bill on time, they are great. I had zero issue for 3 years. But then, my car was sadly damaged in a hail storm. The insurance company gave me the option to sign the check over to the finance company, and they would pay the bill and if there was a balance left over it would be applied to my loan. Or I had the option to sign it over to the auto shop and they just keep the balance. Seemed like a straightforward decision. I called, asked what information they needed in order to pay the shop so I could get my car back. It took about 12 different calls, and numerous reps telling me, or basically threatening me that if everything wasn't done to a T, they would not pay and they would keep the check and I would not get my car back.

Who do you think you are? You don't pay my insurance. Do you think you are the only bank out there? I never did get any real help from them. I refinanced with a much more helpful company the next day. Amazingly my problem was gone after that. I will never use this bank again. Disgusting customer service and clearly culture. Because it was not just one person. They are trained that way.

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Customer ServiceProcess

Reviewed July 31, 2023

We have leased several vehicles through GM Finance for years. Our last leased vehicle we purchased off the lease at the end of June 2023 through GM Mode Financial per GM Finances rules if you want GM Finance. The purchase was seamless and easy. So GM Mode got the hard part of the process right. Unfortunately, it’s the easy part they messed up horribly. There is a license plate questionnaire for vanity plates and whether you want to keep your vanity plates. The vehicle we purchased off the lease had vanity plates and we wanted to keep the vanity plates and responded accordingly. Imagine our surprise when new plates were delivered to us on July 25, 2023. We contacted the DMV and were told GM Mode requested new plates and there was no mention of transferring the current vanity plates. We contacted GM Mode Financial and we’re told it would take 1-2 days for them to figure out what happened and they would get back to us.

No one got back to us. We contacted them again and the response was they are waiting for the title company to respond to them. Tomorrow it will be a week and there is no resolution. GM Mode has not contacted us. We assume this is a common error, therefore, it should be pretty easy to fix but GM Mode needs to fix it because they have the title in their possession. The customer service of GM Mode Financial is horrible and the parent company GM Financial should ultimately be held accountable. We did reach out to the parent company GM Financial about the issue and they said they couldn’t address this error and that GM Mode Financial needs to address it. With all the car makers out there, it’s hard to understand how foolish GM Financial is to be willing to lose customers over something as easy as correcting a plate transfer error because their customer service is horrendous.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 26, 2023

    In June 2022 my husband's father died and we were told by the TX Judge we could not take possession of any of his property until after probate. We were trying to take over payments on his 2020 GM Colorado. GM wanted us to pay off the truck but we did not want to pay for something we were unable to physically get possession of. 9 months later probate was over and we contacted GM Financial to let them know we have possession of the truck and have the money to send them a check for pay off. My credit union representative spoke to a GM representative by the way. This had to be done on a conference call with my husband's sister because they refused to speak to anyone except the executor of my husband's dad's estate. My credit union rep had to know what they needed from her and she also needed some paperwork from them. Some paperwork was sent to both parties that evening.

    (3) days later they repossessed the truck from our drive way. After 4-5 days of requesting the 10 day pay off and being told by multiple people GM doesn't send out those my Credit union Rep who knew of the situation went ahead and sent them a photocopy of the check and tracking number hoping they would turn over the truck back to us. They refused to speak to anyone but my husband's sister and refused to tell us where to go to pick up the truck or even our personal belongings which had my badge for work in it for 10 days after they cashed the check and it had cleared. Also as far as I know our credit union rep has never received the 10 day pay off. I do want to say Thank you to Jose and Patrick the only two GM representatives that really went above and beyond to help us. GM Financial is a horrible company and multiple reps that work for the company were unhelpful as well as extremely rude. Work with this company at your own risk.

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    Reviewed June 1, 2023

    23 months ago I'm leasing a Chevy truck. Today I'm looking at trading it in for another 3 year lease. But I'm told it's going to be 660 a month.. As I'm looking to retire soon I can't afford it. Why is GM doing this?!

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    Customer ServiceStaff

    Reviewed May 28, 2023

    Gm claimed my mom vehicle was 3 months behind. Gathered all receipts from 2023. Emailed them. Got no response. Now they claiming 3 missed payments in 2021. Emailed those as well. No response. This lady is 80 years old. Has 2 blind children. One in dialysis and these people do not care. We have every receipt with the account numbers on them. Her husband is deceased and passed away in 2019. She has made every payment since. I hope someone is paying attention to these reviews and steps in. What they are doing is illegal. In Louisiana you have to miss 3 or more consecutive payments for repossession. She has only missed one in December 2022.

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    Reviewed April 26, 2023

    I paid them a monthly payment. They said it arrived on a weekend. I had mailed it 10 days prior from NJ to Phoenix. An office in Texas said they got it hours after they sent a Repo truck to take my car away. So they not only took my payment but they took the car away. Bank said it can’t help to cancel check sent, so they not only stole the car but they also stole my payment. Recommend to never buy or lease a car from them!

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    Reviewed April 13, 2023

    This company will destroy your credit score and refuses to remove the false information they send to the credit bureaus. After the 7 yr limit is reached they will change dates so it stays on till death.

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    Reviewed April 3, 2023

    Horrible experience with this so called professional company. I paid my car off and have yet to receive my car title. It's been 2 months and still nothing. Then they informed me that I would have to go to my DMV and pay myself to get the title from them. Absolutely crazy. I would never recommend this company and would warn others to stay clear of them.

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    Reviewed March 2, 2023

    Got married in April 2022. It is now March 2023 and they still can’t manage to update my last name. I have done all these ask. Sent the form, sent my proof and EVERY TIME they “never get it”. I have emails which I’m sure are generic that say “this is confirmation we received your request and are working on it” or something like that. Doesn’t matter. They still claim they didn’t receive it and to do it again. I have faxed and emailed everything over and over. I have confirmed the email and fax number. I’m told to do it again and again cause they never get it. So sick of this. It’s ridiculous. I need it to match my insurance and registration. Everywhere else I’ve been able to update my last name. Not here. Honestly give up.

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    Reviewed Feb. 28, 2023

    I like to pay a little more and eventually pay early. I just bought my vehicle and specifically told them I want my extra payment to go to principal. They make it near impossible to pay extra. There's not even a place on their site to pay principal. I was told I have to call them every time and request where I want the extra payment to go. They do not like you paying more. I can barely understand them on the phone. I paid extra and now I don't have a bill for another month. They said my extra will go towards the interest next month. Huh? They promised me my extra payment would go to principal. They lied.

    I haven't had my loan for 30 days and I've already had to talk to 3 people this week. I do think they finally fixed it. They said they can see it but I can't. I'm not playing these games with them. If I pay extra and specify I want the extra to go to principal, that's what I want. They told me I'll be able to see next month the true balance. If it's not right they will adjust it. I don't trust them. They make it near impossible to pay more than the minimum. Sure, they take it but they do some shady math to make their interest. Each call lasted 20 minutes. No thanks. I'm not doing that every month for 5 years. I am refinancing with my credit union tomorrow with a .25 cheaper rate.

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    GM Financial Company Information

    Company Name:
    GM Financial
    Formerly Named: