Pentagon Federal Credit Union Auto Loans Reviews
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About Pentagon Federal Credit Union Auto Loans
PenFed Credit Union Auto Loans offers vehicle financing options that utilize flexible terms and member-focused support. The credit union provides auto loans for new and used vehicles, refinancing solutions and personalized loan services.
- Competitive interest rates available
- Easy online application process
- Poor communication from representatives
- Delays in receiving loan funds
Pentagon Federal Credit Union Auto Loans Reviews
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- 4,889,230 reviews on ConsumerAffairs are verified.
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Reviewed March 18, 2026
Tell you they will increase rate if they don't have title in 150 days....So I send them the title before then, but then they wait to send me an additional form they need until after the 150 days and proceed to jack up the rate due to not providing me the form in a timely manner. Last time I do a loan with this company.
Reviewed Feb. 4, 2026
Tried to get a car loan from Penfed online. The process is very frustrating - adjusting documents to send but all were rejected. They requested pdf, jpeg, then rejected all of those! Getting a human? Impossible! Do not do business with this company!
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Reviewed May 3, 2025
Recently helped my niece buy a car. Wanted her to establish her own credit so had her do the application to PenFed. I did one also to see how the process went. The application asked for social security numbers so assumed they were running a full credit check. She has excellent credit 770+ but is recent college graduate so fairly new in job market. Makes 60K+ but only for the last 8-12 months. Before that was on full scholarship.
We both received CONGRATULATIONS you are APPROVED for your car loan. Pick the term and rate. Later when trying to find out where we could pick up the check we were told Jessica wasn't approved YET and had to submit more documents. At the end Jessica was NOT approved and they declined her application due to income verification and not two years tax returns. At this point she had taken possession of the car & had paid 8K down payment. The dealership gave her 3 days to find financing and if she didn't they would finance her at 16%. IF PenFed had not sent that APPROVED email Jessica never would have left with the car. When we called to ask about the email APPROVED... they said well APPROVED doesn't really mean approved ... it means maybe approved but we are not sure yet. Jessica's choices at this point:
- IF she takes the car back they will keep her 8K but take the car back.- Dealership will finance her at 16%.
- I the aunt can finance it but need to go through the entire process not... the "almost, sort of approved" from Penfed.
- Pay cash and find 20K from someone.
BIG IMPORTANT LESSON. Don't drive away with the car and DON'T TRUST PenFed when they say you are approved. Supper unhappy with their sales team, customer service and misleading marketing. Expensive lesson for a 24 year old with 770+ credit score making 60K a year that now needs rescuing to avoid 16% financing on her ca.
Reviewed Jan. 20, 2024
The incompetence and harassment trying to do business with Penfed is truly astounding to me. I can't believe the irrelevant hoops one must jump through to get set up and much of their website just didn't work. Their chat is all but worthless and then if you get a live person somewhat moreso. Do NOT trust their pre approval for auto loans.
Reviewed June 7, 2023
This credit union was ok until it wasn't. I obtained a Hyundai Tucson in 2018 and did a refinance through Autopay in 2020 who connected me with PFCU. All was good until the vehicle had some mechanical issues and neither did the Autopay gap insurance or warranty with PFCU cover anything. This happened twice and I had to take out two repair loans to fix the issues; of which I am still paying off. As of February 2023 the vehicle malfunctioned again, and definitely could not afford another repair loan. Thus I contacted PFCU to ask for a voluntary Repo and they stated to try and sell it myself first because that's their company policy. I took 2 weeks and tried to get a buyer and no one was interested. During that time, I asked for a deferment of payment and PFCU granted that request for one month.
I had to obtain another car which is $400 more than what I was paying for the old one. Thus I called PFCU and spoke again to the collections dept to update them about the situation and advise that I can no longer pay for a vehicle that has a transmission issue and is too dangerous to drive when it is shaking with a loud ticking noise. The voluntary repo paperwork was signed electronically and put in process. They even discontinued the credit card that I had through them, of which both were in good standing before all this transpired.
I have spoken to 2-3 reps between Feb and now June who stated that the voluntary repo was in process and every conversation was notated of what I said, and today 6/7/23 I spoke to yet another rep who said that she only saw the call from February. She said that the company will not come get the vehicle if it doesn't work and that the car note is over due 67 days. I told her that's a lie, because the previous reps told me that someone would call me to get the car towed so PFCU will try to sell it as is for what is owed on it. Thus the Tucson has been sitting at my apartment complex since February. I transferred the insurance from the old vehicle to the new one; and PFCU sent a letter stating that they applied insurance to it and that amount would be added to the remaining balance. This is the worst experience I have had with any bank/credit union about a car. If anyone reads this, I highly advise that you do not do any business with them.
Reviewed May 15, 2023
Never had an issue until recently...Applied for PFCU auto loan using TrueCar Auto Buying on 4/24/23 & approved. Went to dealership to start paperwork & while waiting there, completed auto loan process & started to sign paperwork online from my phone, but at the very end once realized check was going to be mailed hurried out of it hoping it canceled/didn’t complete process. Went into local PFCU branch on 4/25/23 thinking I could sign paperwork there instead & pick up check only to find out I already signed paperwork & had to wait for check to come via mail instead of canceling that check & picking up check, so couldn’t get car that day as planned & had to wait for check (3-5 days).
5 days later went back to PFCU branch on 5/2/23 even though hadn’t gotten check to request original to be canceled & to pick up a reissued one. Branch still stated couldn’t cancel check & reissue a new one & couldn’t even trace the check & now needed to wait 7-10 business days. While still at branch, completed NFCU auto loan application via phone. Was approved for a cheaper rate & for a little more money (no money down needed), picked up the NFCU check & finally picked up my car before dealership closed on 5/2/23. Disliked that I was not immediately notified that by signing approved auto loan paperwork online automatically mails a check and you can't go to the local branch to pick up the check instead.
I would definitely let others know not to sign paperwork online if trying to get check & car immediately. And never received the check via mail within the later stated 10 business days. Who mails huge funds via check in the mail without any type of tracking...Makes no sense at all to me. If PFCU wants to continue to mail large checks such as this in the future, I suggest to send it traceable using whatever service & only should take 2-3 days to receive at the most! Although I do have big ticket products at PFCU that I will be keeping, I will definitely reconsider getting any new products in the future.
Reviewed Oct. 16, 2022
I would caution anyone who plans to use PenFed for Auto financing. I was diagnosed with Covid at 6 months pregnant and had to do an emergency C-section. Serious problems afterwards and I was hospitalized for an additional 2 months while my daughter was in NICU 3 months. Explained all of this to their customer service rep who called every other day and she said she would make note of it on the account. Before discharge I was 1 month behind on 2 car loans, 2 months behind on a credit card, & 1 month behind on mortgage. Was able to get goodwill for everything but Penfed even though I was never late with a payment. When I was discharged I paid 80% of my loan off and still was denied for goodwill. Will never use this company for any type of loans.
Reviewed June 6, 2022
Loan for automotive paid through August 21, 2022. ACH transaction was disputed and corrected for future payments to be discontinued. Manual payments accepted for future. I was advised money would be returned after 5 days. It wasn't. Money was withdrawn on a legal holiday and not refunded on legal 5 business day. I called and they stated not till 6th day. They lied. My money is in chaos and on a fixed income. It is an OD nightmare. Pen Fed does have a principal payment option which you have to have their savings to complete the transfer to principal only. And you have to call to complete. In the future I will do this and hope I can resolve with my banking (PNC). BUYER BEWARE, USE AT YOUR OWN RISK.
Reviewed Feb. 10, 2022
I refinanced my car for a great interest rate. Was awesome at first until they needed a form to list them as lienholder on the title! I received a request in December 2021 which we sent in within a few days in the enclosed envelope. 3 weeks later I get a letter saying they did not receive paperwork. I called PenFed and the rep I spoke to assured me all was ok because information had been received! I got another letter requesting forms late January 2022. I fired off a letter to Pen fed explaining I had sent back forms and a rep said they received them! That was about a week ago. Now I receive a letter since they have NOT received the forms they are jacking interest rate 10 points to 14%!!!
I have no reason not to fill out forms as requested! I called tonight and spent about 45 minutes with another rep. She said she will put in a request for new forms and a request to lower my rate back to 4% I also found out the company handling their title work is a third party company! I asked if I could just send forms to Pen Fed directly and she said no. So I am hoping Pen Fed will set original rate once they receive paperwork!
Reviewed Oct. 30, 2021
They will lured to the application process only to find it is misleading advertisement. Stay away from this company. Customer service OK, not the greatest experience. Do not let them pull your credit.
Pentagon Federal Credit Union Auto Loans author review by Emma Simon
Founded in 1935, Pentagon Federal Credit Union (PenFed) is an American financial institution that operates in all fifty states and some international military bases. Along with other financial services, PenFed members can apply for new and used auto loans, auto refinancing, auto buying service, and Payment Saver loans for new and used vehicles.
New auto loans: PenFed offers up to 110 percent financing and terms from 36 to 84 months ranging from 1.49 to 3.49 percent APR.
Used auto loans: You can get up to 110 percent financing with terms from 36 and 72 months and APR ranging from 1.99 to 3.91 percent.
Auto refinancing: You can refinance a new or used auto loan with terms up to 72 months and loan amounts up to $100,000.
Payment saver loans: Payment Saver loans allow you to pay lower monthly payments on your new or used vehicle, and then make a final balloon payment at the end of the loan term. You can choose from a 24 to 60 month term with rates from 1.74 to 3.24 percent.
PenFed buying service: As a member you can receive discounts on select vehicles financed through PenFed. You must be a member for at least 60 days prior to applying.
As a member of the ConsumerAffairs research team, Emma Simon is dedicated to creating accurate and valuable content that helps consumers make difficult decisions.
Pentagon Federal Credit Union Auto Loans Company Information
- Company Name:
- Pentagon Federal Credit Union Auto Loans
- Website:
- www.penfed.org