Carvana Reviews

Why did he not address me, signing the documents first and foremost? Then he sent those documents to my smartphone (which took a while to show up on my phone). It was hard to read where I needed to sign. Why did he not have it on his tablet? A couple of years ago, I sold my car to Carvana, and the Advocate I had was exceptional. I signed all the documents on his tablet. Then, as I was taking the car for a drive, I had these stickers on the driver's side window, and they were very distracting while driving. Vinny removed them, but one left a huge amount of residue on my windshield. I am still trying to get it off.

Lastly, I was trying to open the trunk with the key fob. I tried opening the door with it, too. It would not work, I figured it out. It was likely the battery. Vinny suggested I get a certain battery, a CR2032, or something like that. Later on, I purchased one on Amazon and had it delivered the same day. Guess what...Vinny gave me the completely wrong battery model number. Now I have to go to the UPS Store to get a refund. In the meantime, I later found out it is another battery model number for my exact key fob. Vinny was in his delivery truck when I tried to flag him down to come help me open the trunk manually with the key. He simply sat in his truck, ignoring me. I was in full view, and I know he saw me. That was literally the dealbreaker for me dealing with this inept Advocate of Carvana. Overall, it was highly frustrating with the delivery, but the car is a dream. Thank you.

To me this is the most important element of an electric car. I called carvana and got a bit of a run around. I requested a new BMW charger but they sent a cheap aftermarket replacement. This didn't make me happy so I ended up buying another one from the dealership. The cars you buy from carvana should have a bit more scrutiny before they go out. My other complaint is the interest rates they charge are on the high end of the spectrum.

The only other thing I didn’t like is that I have to get the tires replaced already and the transmission is in the shop already for the known issue the old sell hid from y'all. TB 18 NA 355 from Chevy is the issue I have already. So that’s a 600 fix and tires are three thousand almost. For passing the inspection it must have just passed. $59k after all said and done and already $3600 in for tires and repairs.

The Process & Communication. Getting a fair offer online was incredibly fast. Once I accepted, the communication was top-tier; I received consistent, helpful updates via email and text that kept the momentum going right up until my appointment. Even the post-sale follow-up has been appropriate and professional.

The Vending Machine Experience. I chose the Spring vending machine location for the hand-off, and I’m glad I did. Watching the machine in action is genuinely cool—it’s a sophisticated piece of tech that turns a mundane chore into an event. The facility was spotless and the staff was prepared and professional, making the actual hand-off remarkably smooth.

Addressing the Negative Reviews. Before my appointment, I did some due diligence and read through the negative feedback online. I noticed a recurring theme: many of the complaints were "nit-pick" issues that most traditional dealerships would simply ignore. I also noticed that many of these negative reviewers seemed to have fake names or a history of *only* posting negative content.

Despite those reviews, Carvana seemed to reply to every single one offering to make things right. My actual experience was the complete opposite of the "internet noise." The digital workflow was intuitive, the staff was knowledgeable, and the transaction was handled with a level of efficiency you rarely see in the automotive industry.

The Bottom Line: If you value your time and want a hassle-free, modern way to sell a vehicle, Carvana has this down to a science. I’d recommend the Spring location to anyone looking for a stress-free experience.

Additionally the top of the passenger side door jamb and going all across the top of the interior of the door where the weather strip meets the body was clearly repaired at one point. The repair was never completely finished and you could see bare metal. I found this out after ordering running boards and taking them to the shop my dad runs to use the lift to put them on. He was able to prime/paint it, but unfortunately it isn't the exact factory paint.

Also I would seriously suggest getting pictures of the underbody. Especially for trucks. Living in the north east US all the truck frames in this area are rusted out junk. While on the aforementioned lift it was nice to see the frame and most of the underbody are in fantastic shape. Strangely the exhaust is almost rusted out and will require replacement soon. All in all most things were very good. I would suggest getting the underbody pictures and being more detailed with the damage photos. I try not to be nit picky about things and will keep the vehicle. I enjoy the truck, but it would have been nice to have better details.

Specifically: I purchased a CRV around May 4, and made an appointment to pick it up in Philadelphia (an hour from my house). I drove my (then) current car there & traded it in. I was aware I would not have the opportunity to get that car back, but I had wrongly assumed the car I was getting would be ok. It was not. See the photo of the mechanic's report - this car was in awful condition, and so I returned it (via a pick up)

I called customer service and arranged for the credit. During that, I found another car to my liking, and arranged to acquire it. I was told it would be available for pick up on May 14. That morning, 60 minutes before I was to leave to get it, I got an email saying it was delayed, and would be available on the 18th. I arranged for the new time, and also called to see why it was delayed. The customer service rep said she did not have, nor could get that information.

Monday morning the 18th, I again receive an email saying the car will not be ready until Thursday the 21st. I now called customer support and demanded to know why it was delayed, and was informed that it was due to waiting on new tires. So apparently, they do know why and hadn't disclosed this earlier? I then asked to speak to a supervisor and explained how these delays, which Carvana only notifies me of 2hrs before pick up, is causing me to find other forms of transportation at the last minute, at expense to me. I asked for free delivery, but he said he could only grant $250 off the total price.

You can only guess what happened on May 21st. I get a v/m at 8:01 saying the car isn't ready, and that maybe I ought to start looking for another car. I called customer service, asked for the supervisor, and explained the whole scenario. He replied that, because the v/m said I ought to look for another car, then perhaps there are more problems with the one I was trying to purchase that merely a flat tire. I wanted to speak with his supervisor at this point, but apparently he was the end of the line for customer contact. To his enormous credit (Joshua?), he spent time going through the current inventory to provide a solution, and we actually found a CRV that met my needs, bought it, and it was delivered the next day. However, I would think the delivery charge would have been waived at this point, but he said he was unable to do that, and apparently, I had no other channel to appeal. I was just happy to have a car, which is in good shape.

In summary, while I could see getting a "lemon" first time around, I cannot see the runaround I got when trying to get a replacement. Three delays, misdirection each time, feigned ignorance of why it was delayed or outright lying about its condition, do not make me confident about the type of training your people receive. Furthermore, it seems that management is too cowardly to get involved and hide behind the youngest, less experienced reps. Why this lack of transparency? Why the last minute appointment changes? Why is there no room for negotiation given to the customer service reps? Why is it hard to find someone who can actually fix the problem?

When picking up the car I was greeted by a very nice guy named Bennie, he was very nice and explained what needed to be done in a clear manner. Compared to other experiences I’ve had when buying a car I was quite surprised that the pickup process was very fast and I did not have to wait long to be done and on my way in my new car. Overall I had a very great experience buying from Carvana and have no doubt I would buy again. Thank you all!!! I am really enjoying my new car.

Where to begin? To make a very long story short, purchasing a vehicle through Carvana has been a tremendous headache. They have made so many unfulfilled promises (such as delivery dates), the chat assistance is complete crap and stops responding to me, and JUST when you think you're finally done and the purchase is complete (I mean, they tell you "Congratulations! The car is yours!"), they come back with something else that they need.

I am paying CASH with a trade-in for a car, and I have never in my life had such a difficult time! You would think they'd want the money... I'm sure I'll be leaving a LOT out of this review to try to keep it short and to the point. But here is how my experience essentially went:

I chose a vehicle. Initially, I was going to finance it. I had the purchase (financing) and my trade-in all set up and ready to go. Clicked to confirm the purchase. Got a delivery date of 5/30. Perfect. Received an email from Carvana asking me to upload my title and other documents. I did. Received an email the next day and THE DAY BEFORE MY DELIVERY DATE telling me that my title is titled in the wrong state, and I need to upload a title from the correct state. Well. That's a mess! And not their fault at all. So I looked into this and discovered that I was now looking at probably 2 weeks before I'd have the correct title in my hands. I pushed out the delivery date to 6/12 and set up an appointment with the DMV and decided instead of financing to pay cash.

THEN, in another email on May 29, Carvana tells me that my documents (title and all) have been approved. Awesome! I went ahead and canceled the DMV appointment and rescheduled my delivery for 6/2. I can't even tell you how many "Woohoo! Marissa, your order just got approved!" and "Your appointment is rescheduled" emails I have in my inbox from Carvana. After all was said and done, when I finally PAID for the vehicle yesterday (6/1) in cash, the soonest delivery date that was available was 6/5. OK. I took it.

Keep in mind that Carvana requires you to provide proof of insurance PRIOR TO THEM DELIVERING YOUR CAR. What this means is that I have now added, removed, added, removed, added (and now need to again remove) the vehicle that I was purchasing on my policy. Currently, I am insuring a vehicle NOT in my possession (and which will never BE in my possession after today), and my own car is now not insured.

OK. So delivery will be 6/5. Alright. So I updated EVERYTHING I could think of. Toll tag info. Reservations for a ferry (with the car) that I have coming up in July. EVERYTHING has been updated with this other car's VIN. The purchase was made, the money was transferred to Carvana. I ordered a few things for the new car. Some of them arrived today (Amazon is fast).

I received an email from Carvana this morning advising that I needed to sign and have notarized a POA so that Carvana could "sign on my behalf" for registration etc., and did all of this through a Zoom call with an online notary per their instructions. (A notary working for them.) Good to go, right? You would think. But you'd be wrong.

This time I get a phone call from Carvana after 2 pm my time. I missed the call but the voicemail message said that they would not be able to deliver my car until they got the proper title. SERIOUSLY?!? THIS AGAIN???? I thought this had been resolved! And he further tells me in the voice mail (left after 2 pm) that I have until 5 PM MY TIME to take care of this!!!

I lost it. I started shaking with anger and frustration. IT WILL TAKE 2 WEEKS for me to HAVE A NEW TITLE in HAND. My title is GOOD, it's just that it's from the state I was living in when I purchased the vehicle, and I no longer live there. They need a title from THIS state. And I get that. That's fine. BUT DON'T TELL me EVERYTHING is APPROVED and GOOD TO GO, and then turn around and call me 3 HOURS before my DEADLINE to tell me everything is in fact NOT GOOD TO GO!!

But it gets better. I called immediately. It was about 2:30 my time when I called. I wanted to find out what options I had. Should I pull the trade-in out? What if I just sold my car to them outright? Here's what I was told: I could sell them my car outright with the title I have, but they wouldn't be able to get me the money for at least a few days (even with ACH). So that wouldn't work if I wanted to keep going with this purchase.

When the agent tried to see what the total would be without the trade-in, instead of giving me that information when he got back on the line, he got back on the line to tell me that by doing what he'd done, we lost my delivery date of 6/5, and the SOONEST we are looking at now is 6/8! We never even got into the details about how much more it would cost me without the trade-in. I was WAY TOO tired of dealing with them by this point. AND YET, IT STILL GETS BETTER.

So I finally told them to cancel my order. Here's me thinking, it took my bank ONE DAY to get $24k transferred to Carvana's bank. Surely, Carvana can refund me back by the end of the week so I can use that money to go purchase a car elsewhere!

HAHA. NOPE. It takes 10-15 - NOT from TODAY, but from the time "THEY RECEIVE THE CANCELLATION" (whatever that means) before they initiate the REFUND!!! So they are literally HOLDING ON to my money while I sit here without the car. I DESPISE this company. I HIGHLY recommend staying AWAY from them.

The part I struggle with, and the reason I called and spoke with representatives and managers, was what happened when I reviewed the “new” paperwork after revising the deal with more money down and no trade-in. The interest rate had gone up 3 points, and our payment was higher. As I mentioned, I contacted Carvana and spoke with a representative and the representative’s manager, only to be told that, sorry, it is what it is and it cannot be changed. We have purchased three or four other vehicles from Carvana in the past and truly feel it is a superior way to shop for and purchase cars. I would love to keep Carvana as my dealer of choice going forward, but the lack of flexibility here is disappointing. The fact that we chose to do a “better” thing and were penalized for it is quite disturbing and puts everything into question about the process.

It felt sneaky because I was not warned about the change, and due to the attempt at expediency, I overlooked it. Yes, that is my fault for not fully reading over every detail again, but I thought I was getting the same deal. I am left feeling a bit taken advantage of. I suppose the saying is true in many cases: “No good deed goes unpunished.” Please do what you like with this, but after seeing the opportunity to share my experience I felt it was important that you received my feedback. Thank you very much, Jason **.

Problem is, the repair shop was unable to fix the check engine light. I made an appointment for a dealer at SilverRock's suggestion (5/28/2026) where it still is as of 6/2/2026. I reached out to Carvana to extend my 7 day trial as I basically drove the vehicle home and to the repair shop. They could only give me 2 days thru the chat but was supposed to send a request for more time. THAT DID NOT HAPPEN. So now I'm stuck with this vehicle that has been sitting at repair shops for a week now.

They told me the vehicle was no longer at the location and could not be purchased. The following day I received an email saying the vehicle was on its way. I called carvana and they said the vehicle had mechanical issues. Carvana then told me it was fixed and I could continue the purchase. The advocate was unable to adjust the trade in mileage. They told me it would be 48 hours before they could change the mileage. Once they did I could pick up the vehicle. I called back 48 hours later and they said it still was showing the incorrect mileage. The next day they called and said the mileage had been fixed.

I requested to have the advocate proceed with the purchase since I was already on the phone. The advocate then told me it would be an additional 8k to pick the vehicle up. Carvana advertises vehicles at false prices and then charges you downpayment and shipping and holds your money several weeks. After you are exhausted they raise the price and try to get you to chose another vehicle. As a veteran whom suffers from PTSD and a officer who willingly accepts community problems. It was extremely disheartening. Carvana is such a low agency. If you are someone looking to purchase do not purchase from Carvana unless you want them to choose the vehicle they want you to have. The vehicle you choose will just go back on their website for their next victim.