Carvana Reviews

This was the easiest car buying experience I have ever had. It was literally as easy as buying something off of Amazon. I got pre-qualified, then I went to the website to shop the inventory. Every car told me how much my payment would be, how much I would need down, and if there was a delivery how much that would be. I found the car I wanted and placed the order. No surprises. No running my credit 40 different times to find the right lender or payment. No sales person trying to talk me into anything. I had a couple of steps during the processing time that required about 1-3 minutes of my time to verify something. Example proof of insurance. The car was literally delivered right to my front door.

My experience with Carvana began with the trade of my 2025 Nissan Frontier for a 2026 Jeep Grand Cherokee. From the trade-in process to the pick up and delivery, the process was seamless. Then, five days later, as I attempted to leave for work, the 2026 Jeep would not start and began displaying multiple failure messages/codes. In all, there were 21 failure codes. In a panic, I called Carvana, explained the situation and let them know that I did NOT want to keep this vehicle. Since I was within the 7-day return window, they explained my options. They were most patient with me and walked me step-by-step through the exchange process. Within a few minutes, I had selected a replacement vehicle and had the delivery scheduled for the following morning. The process was again seamless. The only complaint that I have regarding my experience isn't with Carvana but with the company selected to tow the inoperable vehicle.

It was absolutely the best car buying experience I’ve ever had. I literally went online, filled out the application, and chose the vehicle I wanted based on my needs—it was pretty affordable. They showed me what the down payment and monthly payments would be; everything you see there is accurate unless you enter your information incorrectly, in which case they have to do the calculations again. From start to finish, Carvana answered all my questions and reassured me that if I didn’t like the car, I could always return it within the seven-day grace period. Probably one of the best car-buying experiences I’ve ever had in my life.

I had a really good experience overall with Carvana. The website is very informative and easy to navigate and pick out a car. It was really great not having to go to a dealer at all and having it delivered was a very smooth process. Bought a 2025 Honda Civic Hybrid and im very happy with it. Because its a newer Honda it still has a lot of the Honda warranty left on it so I felt safe buying it. Not sure how I'd feel buying an older car from Carvana but I can only talk about my experience. The one small complaint I have is the car hadnt been thoroughly cleaned. There were a few spots on the seats and interior that just needed a quick detail cleaning, nothing major. It does say on the website that Carvana saves you money by selling you the car with some "imperfections" that were already there. My only other small complaint was I felt a lil rushed by the people dropping off the car.

I was very pleased with the vehicle I purchased, a 2018 Toyota Corolla LE. However, the Advocate (Vincente "Vinny" **) who delivered my car was not very knowledgeable or helpful, especially at the end when I really needed his help. First, he says I can take the car for a spin. I'm in the car getting ready, and Vinny is standing by the window. He's not doing anything for a while until he tells me I need to get out of the car. I need to sign the agreement, or everything is null and void. If that was the case, why did he say I can take the car for a spin in the first place?

Looked over the new car and found that it had dried soap streaks all over the front of the car. Was not impressed with the pickup presentation of the vehicle we purchased. The salesman on duty said it was pretty embarrassing when the trade comes in cleaner than the car you purchased. He was embarrassed and told us he would get it back in the detail bay to have it done over. Apparently they forgot to open the glove box, as there were pieces of what looked like candy scattered on the bottom. The pictures on the site of the chips on the seam of the hood were not there, and what they failed to take a photo of was a small dent on the driver's side door as well as a small crease on the rear passenger fender. I don't think I will be purchasing a vehicle from Cravana any time in the future, nor would I recommend.

We bought a car from Carvana. The car we chose was offered with "Free Shipping". We went through the buying process only to find a $560 "Delivery Fee" - so much for free shipping. We bought the car anyway. It was delivered earlier than expected. We opened the doors and it smelled terrible. We checked the tires and they had almost no tread left - this was a year old car with 30,000 miles on it. We complained to Carvana and they said we could exchange it - they refused to refund the shipping cost or offer truly free shipping on the exchange. The other option was to fix it within the warranty. We went to the tire store recommended by Carvana and they said the car was not safe to drive on those tires but they couldn't replace the tires because they didn't know how to do a warranty claim with Carvana. We decided to look at an exchange but it would be a car with higher mileage, was a year older and cost $1000 more.

I had an excellent experience in dealing with Carvana. I was able to trade in my old car and pick up my new one with no hassle. When I decided to exchange my initial choice within their 7-day return window, the customer service representative helped me by phone to confirm my second choice which had all the features I was looking for. They even refunded me my shipping fee for the initial car choice. I now have my new, slightly used car and I love it! I'd recommend dealing with Carvana if you know the car you want and already test drove it. It was a hassle-free, smooth-riding experience!

They do not provide adequate information on the process over the phone. They should train their service people better. I guess they are a huge company, so forget about customer service -- they do not need your business.

This car buying experience has been a letdown. The process to actually order the car was very easy and the website was efficient. Once the car arrived, it became very clear. That little effort went into making sure that the vehicle was roadworthy. Immediately there were issues with the sliding doors opening and closing by themselves and a failing actuator. Once I actually had the opportunity to drive the car they were transmission issues. It was clear they were trying to turn around this car as fast as possible for a sale. The only saving grace is that they are willing to fix everything electrical and mechanical. Car was also dirty and sticky on arrival.

Last car we purchased was 10 years prior. My how things have changed! No sitting around in a dealer showroom for hours on end. Process was easy, self-explanatory and straightforward. The staff was friendly and helpful. Pick up was stress free.

I will say that the ease of buying a car from Carvana is unmatched in the industry. I was very disappointed in Carvana for sending me a car that had 3/32 tread on the rear tires. Even tho they took care of it, it was time out of my day that I had to make in order to get new tires on my car.

The entire process was very seamless and efficient. Maurice at the Carvana lot was very kind and helpful. I would definitely recommend it to friends and family. Only negative review is there was 3/4 tank of gas and all 4 tires were at 20 psi instead of 36 so the sensor came on my drive home and I had to pull off and out air in. A service light wasn't the first thing I wanted to see, but problem solved, otherwise I would rate it a 5. I love my new car. Hope to be driving it for a long time.

Buying the car was pretty straightforward. But when I discovered the tailgate doesn't lock, everything changed. Shuffled from one "advocate" to another, all saying they couldn't do anything. No repair shops nearby, so pay $350 or we won't help. Silver Rock is useless, too. No exceptions for a clear safety issue. DON'T TRUST THEIR "150" POINT INSPECTION!!! If they missed a door that doesn't lock (pretty basic), what else have they missed?

I have to say this has been the worse experience with purchasing a vehicle. I have never in my life had this happen to me before. Your company has the worse communication correct information, getting information, and not being very honest about what was really going on with my vehicle. Starting with 4 delays for a vehicle that should’ve only took a week or two for a window shield to be replaced!

Extremely happy with Toyota Tacoma TRD Sport. Carvana process super easy, vehicle trade in fair and equitable, generous return policy provided reassurance, pickup location not too shabby. However, since it was buyer pickup, felt shipping charges could have been reduced. Also, while it wasn't a deal breaker, was difficult to determine on website whether vehicle equipped with 4x4. Overall very happy with the truck and would absolutely recommend Carvana for reliable transportation, thank you!

I live in Missouri. I bought an out of state car through CarMax and they did everything such that I received title and registration and plates all by mail. Then I bought a car through Carvana, and when I picked up the car at their location the person told me Carvana would do everything and title/registration/plates would all be sent to me in the mail. I received the title, and Carvana stated I need to register the car myself with Missouri since Missouri is a self register only state. So then I looked this up online, and Missouri is NOT a self register only state. And via my transaction with CarMax, I find this to be true. So in Carvana app I used text feature to text a live person, and shared the same info, and the Carvana rep stated I need to register the car myself per Missouri rules and if I had any more questions to contact another “advocate” department.

It was surprisingly easy to buy our car, loved how quick the whole process was. The driver who brought the car was very communicative so we didn't have to wait at the house for hours not knowing when it would arrive within the window we chose. The car was exactly as described and pictured.

Carvana made the whole experience a delight. I am so happy about the car buying experience with Carvana. I really liked the front door service. I will never buy through a dealership again. I am so happy with my 2025 Jeep Wrangler Sahara.

Great experience, was worried based on past review, but car was better than described. Will definitely shop again. All paperwork was done in the comfort of my home, and only had about 3 signatures to do at dealership. Was in and out in less than 20 minutes.