Carvana Reviews

This was the easiest car buying experience I have ever had. It was literally as easy as buying something off of Amazon. I got pre-qualified, then I went to the website to shop the inventory. Every car told me how much my payment would be, how much I would need down, and if there was a delivery how much that would be. I found the car I wanted and placed the order. No surprises. No running my credit 40 different times to find the right lender or payment. No sales person trying to talk me into anything. I had a couple of steps during the processing time that required about 1-3 minutes of my time to verify something. Example proof of insurance. The car was literally delivered right to my front door.

My experience with Carvana began with the trade of my 2025 Nissan Frontier for a 2026 Jeep Grand Cherokee. From the trade-in process to the pick up and delivery, the process was seamless. Then, five days later, as I attempted to leave for work, the 2026 Jeep would not start and began displaying multiple failure messages/codes. In all, there were 21 failure codes. In a panic, I called Carvana, explained the situation and let them know that I did NOT want to keep this vehicle. Since I was within the 7-day return window, they explained my options. They were most patient with me and walked me step-by-step through the exchange process. Within a few minutes, I had selected a replacement vehicle and had the delivery scheduled for the following morning. The process was again seamless. The only complaint that I have regarding my experience isn't with Carvana but with the company selected to tow the inoperable vehicle.

It was absolutely the best car buying experience I’ve ever had. I literally went online, filled out the application, and chose the vehicle I wanted based on my needs—it was pretty affordable. They showed me what the down payment and monthly payments would be; everything you see there is accurate unless you enter your information incorrectly, in which case they have to do the calculations again. From start to finish, Carvana answered all my questions and reassured me that if I didn’t like the car, I could always return it within the seven-day grace period. Probably one of the best car-buying experiences I’ve ever had in my life.

I had a really good experience overall with Carvana. The website is very informative and easy to navigate and pick out a car. It was really great not having to go to a dealer at all and having it delivered was a very smooth process. Bought a 2025 Honda Civic Hybrid and im very happy with it. Because its a newer Honda it still has a lot of the Honda warranty left on it so I felt safe buying it. Not sure how I'd feel buying an older car from Carvana but I can only talk about my experience. The one small complaint I have is the car hadnt been thoroughly cleaned. There were a few spots on the seats and interior that just needed a quick detail cleaning, nothing major. It does say on the website that Carvana saves you money by selling you the car with some "imperfections" that were already there. My only other small complaint was I felt a lil rushed by the people dropping off the car.

I was very pleased with the vehicle I purchased, a 2018 Toyota Corolla LE. However, the Advocate (Vincente "Vinny" **) who delivered my car was not very knowledgeable or helpful, especially at the end when I really needed his help. First, he says I can take the car for a spin. I'm in the car getting ready, and Vinny is standing by the window. He's not doing anything for a while until he tells me I need to get out of the car. I need to sign the agreement, or everything is null and void. If that was the case, why did he say I can take the car for a spin in the first place?

Just no. I bought my car 4 days ago and quickly pointed out that they hadn't pictured and disclosed a very worn arm/interior handle of the driver's side door. VERY worn...Ruined. It was denied being covered because "it is normal wear and tear". They literally hide damage and then deny your claim within your 7-day trial. It is cosmetic damage and WAS NOT pictured or listed as being there before the purchase. I could go on because they falsely said my car was at Westminster location...Yet then told me otherwise and I paid $990 to ship to me...It was a Tuesday, then they cancelled and rescheduled it. Blah blah blah...I WOULD NEVER BUY A CAR HERE AGAIN- I feel scammed. I bought one from Carmax and it is BEYOND transparent and reliable.

I strongly recommend avoiding CarvanaCare, especially if you are buying a Tesla. My initial purchase experience with Carvana was relatively smooth, but that was overshadowed by Carvana’s failure to disclose significant paint imperfections and its unwillingness to intervene when SilverRock failed to resolve the problem.

I am very pleased in a few areas, and very unpleased in others with my purchase. To start with the good, the trade in offer and process is great. Searching for cars is great and making the initial purchase. Also, the customer service when I have called in two or three times was very friendly and helpful. Now the bad. The state the car was received in at pickup was not good. The car was not cleaned very well at all and the dirty exterior especially made both the excitement of seeing the car for the first time after purchasing disheartening and it made it difficult to see the many subtle scrapes, scratches and paint corrections made on the car. There were two main reasons I decided to purchase with Carvana as normally I prefer to carefully inspect a car before committing to buying.

This is my 3rd purchase from Carvana. Not happy. Really pissed and disappointed about a 2023 Grand Cherokee. Came with no good tires on the front, front rotors shocked with grooves in the with corrosion!! SilverRock gave me a hard time on repairs. I only had 3 days with vehicle when sent in the claim. Long story short I had to come out of pocket for front rotors and brakes.. About to purchase all tires out of pocket also!!! Not happy not satisfied this time around.

I love the car. The process was easy. Too easy, makes it feel unreal, beats sitting in a dealership getting hound into getting a car just because you're looking. You can look at the cars as long as you need and inventory keep refreshing. I looked a while before I found the one I wanted and got it delivered directly to my house like it felt like DoorDashed a car. LOL.

Car came relatively clean and pictures showed relevant flaws.... The purchasing process was both simple and confusing. Initial purchase options were confusing. My intentions were to pay for transport to a Carvana location and pay certified bank check upon pick up. But that was not an option I found out later. I would get emails AI generated that threatened to put vehicle back available on website. Very inconvenient when you have to wait for financial institutions to transfer funds and then wait for their check to clear. Also the signing of documents should be able to be signed on location on delivery. We literally spent hours trying to get assistance with Carvana saying it was Docusign problem and they saying it was a Carvana problem...but it was my frustrating problem. System has to be easier. The frustration almost caused me to cancel sale. The positive note was Carvana staff was trying to be helpful.

Three days on owning the truck I purchased through Carvana. Two days the truck sat at a repair shop that was 45 miles away (as Carvana insurance works with no one in my hometown) getting new tires as the ones on when sold were the wrong size for the vehicle as well as worn out and unsafe. Carvana warranty insurance only paid half the cost of the tires. Even if I lose the $600 I paid for tires, I am still considering returning the truck within the 7 day period. Whole process is a joke and Carvana is an untrustworthy company that would sell a vehicle without replacing tires that are not safe to drive on. There was no mention through the description on the tire situation.

Do not recommend at all!! They sold me a total lemon and I will be pursuing legal action if I do not get a satisfactory resolution. I've only had it for 10 months and have already had to buy 4 tires, brakes and rotors front and back, a battery and now I need a new turbo charger at only a little over 45,000 miles. They promised it was good and reliable because of their 150 point inspection, which according to them passed everything. I'm looking at around $10,000 since it was delivered. Needless to say, that promise they made was total BULL!!

I was notified CARVANA had a 2025 Ford Maverick I would like. I did, so I started the paperwork and had a trade, which was fine, and filled out the paperwork to finance the vehicle. I OK'd the fact that they could take the shipping out of my account, $290. They said they would notify me when everything was complete, and I could sign the paperwork. After an hour, I thought it was ridiculous to finance it, so I cancelled the finance and said I would just pay the difference in cash, they could take it out of my checking account, which they had. They said the pickup date would take another week (even though the vehicle was already at their Vegas location.)

I love Carvana! If and when I need another car, Carvana is the first place I will look. My car was delivered on a Wednesday, and on Saturday, I went Firestone and had them check it over. They found that the car needed a new battery. Carvana's warranty company, Silver Rock, approved the new battery. Then I went to Auto Zone for their free scan which was 100% ok. I'm very pleased! Throughout the procedure, Carvana kept me informed, telling me what came next, practically holding my hand through it LOL... Yep, I would recommend Carvana!

We got our second vehicle from them and right off the bat I had to spend 734 dollars on tires and they told me they wanted specs from old tires. They told me sorry because I didn't have them when tires on vehicle were almost bald and on top of that they are charging us 25% interest even though I paid off first vehicle early so watch out for their cunning interest and tires. They don't care about you just what they can sell

Went with Carvana a second time for a 2019 Chrysler Pacifica. The staff at the Conway, SC office was very friendly, did a great job explaining all of our options and made sure we felt heard. Unfortunately our new car was met with mixed reviews. First of all, it smell of cigarette smokes and weed. This is a huge turn off. The van was not detailed properly and looked a bit rough. The Pacifica Limited is a beautiful van with all of the bells and whistles. It really is a great van. I just wish it had been detailed better properly cleaned. This would have made a much better first impression. All in all, Carvana is still my go to for any future vehicle purchases due to the ease of the online application and buying process. SO easy!!!!

When you have a mileage discrepancy you cannot get your vehicle registered. The number they give you to call them sucks. Customer service sucks.

Honestly for this being my first time, everything was great. The person delivered my car was funny and fun to talk with. He made my first time experience smooth as could be. If I could do this all over again I would.

Never again. Had a full executed title in my hand, insurance secured and they said I needed to go to the DMV to transfer title before they could complete purchase and released the vehicle I had already paid non refundable shipping for. This place is a scam, don’t use.

Superb service. Great website. Beautiful truck at great price. Very helpful to prepare the truck earlier since we arrived early. The truck was what we were looking for and the correct color. Signed off on the truck and drove away! They didn’t explain how to use the phone, music or anything else. Wished they had. We’re not technical and having some issues with connecting.

PART I - Carvana Nightmare. If I could, I would leave negative stars! Worst experience EVER! This is part 1 of however many parts it’s going to take. I started the online process on July 22, 2026. Website states “delivered within 5 days”. When I finished the process and payed in full with cash, I was notified delivery wouldn’t take place until 6 days later, July 28, 2026. Ok, fine, 1 day off of their advertised delivery. A half hour before delivery I received a call, engine light came in while en route to my address. Gave me 2 options; either take delivery and take care of the issue myself or they keep it, diagnose and fix. I said I did not buy this vehicle with the engine light on, it has a recall on it, but not the engine light on. You fix. Then I get a msg, it won’t be delivered until August 5, 2026! A whole week of waiting. I asked to be notified what was the engine issue..

Process was easy and the delivery driver was cool, but my car arrived very dirty and was disappointed by that. All of the side windows were really dirty. There was hair all over the carpet, which is gross. The sunroof was dirty. There was a bunch of dirt and hair in the glove box and in the center console. There is also a bunch of car wax residue all over the exterior of the vehicle in hard to reach places, like door gaps and along the edges of the hood. Seems weird to spend $33,000 somewhere and what you ordered doesn't arrive clean. Think they should've detailed it and it seems unprofessional that they didn't.

I purchased a vehicle from Carvana that had sustained damage prior to pickup. This was not disclosed to me in advance, and I only learned of it upon arrival (they had the car in their possession for over a week at the pick up location). Because it was raining and they are not allowed to let you inspect the vehicle inside for inspection, I was unable to properly assess it for additional damage at the time of pickup. Following pickup, I was required to file a claim on my own, obtain repair estimates, and manage all related follow-up. After going through this entire process, the claim was ultimately denied; not because the damage wasn't real or wasn't their responsibility, but because Carvana had entered incorrect information on their end.

Had a great experience purchasing my car from Carvana. The entire process was simple, convenient, and stress-free. Everything was easy to understand, and the car arrived just as described. I’m very happy with my purchase and would recommend Carvana to anyone looking for an easy car-buying experience.

I am writing this review to warn consumers about Carvana’s severe operational disorganization and billing practices when an order is canceled on their end. The Issue: Carvana unilaterally canceled my vehicle purchase (2024 Hyundai IONIQ 5) right before delivery due to an issue on their system’s end. Following the cancellation, a live advocate confirmed over the phone that my $1,290.00 shipping deposit would be refunded within 7 to 14 days.

This the was easiest car purchase I have ever made. I was able to set my own terms and conditions. Really review everything without a salesperson watching you. Picking up was just as easy. The person at Carvana went over the car with me. Answered all of my questions and said, "If it's not what you want, just bring it back within 7 days and we will find you the right car."

I can't believe how caring, wonderful, nice, polite, efficient, and dedicated to customer service every CARVANA Team Member was during this process. Team Members were there every step of the way. Jumping through hoops to make this the best experience it could have possibly been. No sales pitches, no upsales, NO PRESSURE! If you find what you like, call and they'll do everything they can to get it done. Not miracle workers, just miraculous people. Thank you Team.

Overall and excellent experience. This is our 3rd time using Carvana. They always pay WAY more than local dealers do. They bring the vehicle right to our house. What's not to love?!? The financing rate is a little high for our credit profile. We will probably refinance soon.

I went through entire process of putting in info, gathering and uploading documents, creating an account and then I'm informed that the only drop-off location in all of central NY with 800k people is 135 miles away in Albany and there is a $850 pickup fee!! completely wasted my time and there is no way for a customer to find this information ahead of time.

This is my experience selling a car to Carvana... not buying. From what I understand, there is often a fee for them to come pick up your car. Sometimes it's free. Sometimes it's not. Problem is, they don't tell you in advance. Only after you accept the offer, send pictures of the odometer, and send in photos of your driver's license do they disclose the pickup process. For me, there was no pickup at all. After all of that, I was informed they could not pick up my vehicle. I'd have to drive 60 miles to the nearest Carvana to complete the process. Granted, you don't have to complete the deal, but I was irritated that I had to go through the whole process before finding that out. I don't appreciate that they have pictures of my driver's license, and I don't appreciate the time wasted finding this out. I'm selling my car elsewhere.

This is one of the worst companies known to the car industry. Customer service was horrible. They took our payment for a new vehicle 20000.00 to be exact. Then they told us it was being sent back and will take 10 to 15 days to receive the refund. They said they need a cashier's check instead of the wire transfer we sent. We still have not received the refund 2 weeks later. Lastly we were hung up 3 separate time by notaries and customer support. Do not use this company. Terrible customer service and all around miserable experience. They are quick to take your money though.

This is my third car I've bought from Carvana. I could not imagine buying a vehicle any other way anymore. my daughter has also bought a vehicle through them as well. Seamless, Stressless and so efficient. If you want to waste your time going to a car dealership and haggling and worrying about getting a quality vehicle go right ahead. If your time is valuable to you and important and you've got other things to do this is the place to be.

Ordering, trade, delivery/pick up were fine. Within the 7 days, the collision warning light "malfunction" keeps coming on randomly. It is now at Meineke for the 24-48 hour diagnosis. No claim number until there is a diagnosis. At this point, I have no vehicle. no diagnosis until at least Monday. Then, once I have a claim number, the part may not be covered. So, I am out of use of the car for at least 3 days. Rental is out of pocket. Once (IF) there is a claim number, after that will be reimbursed. So what if it is a recalibration, not a part needed? Then I pay for the rental car, the diagnosis & the recalibration? This is lousy customer service. The 7 day purchase period should cover ALL repairs to a newly purchased vehicle. I still have until 8/7 to return/exchange the vehicle, but much of that time is taken up with it being in the shop. So far, I like the car, not the service.

Looked over the new car and found that it had dried soap streaks all over the front of the car. Was not impressed with the pickup presentation of the vehicle we purchased. The salesman on duty said it was pretty embarrassing when the trade comes in cleaner than the car you purchased. He was embarrassed and told us he would get it back in the detail bay to have it done over. Apparently they forgot to open the glove box, as there were pieces of what looked like candy scattered on the bottom. The pictures on the site of the chips on the seam of the hood were not there, and what they failed to take a photo of was a small dent on the driver's side door as well as a small crease on the rear passenger fender. I don't think I will be purchasing a vehicle from Cravana any time in the future, nor would I recommend.

Ordered 2 vehicles from them. First was a 2025 Model 3 Performance with 14,000 miles or so. After fees and tax I paid just shy of $51,000 on the car. It arrived, damaged beyond belief. The whole front bumper was falling off, clips/tabs broken and barely hanging on. The license plate in the back was screwed into the trunk, mounted crooked after many unsuccessful attempts to drill through the steel trunk, leaving dents, scraped and missing paint all over, even visible while the plate was mounted as they moved it around so much. The whole car looked like it was buffed with sand paper also, which was unfortunate, even the plastic taillights were buffed and scratched all up.. I was told the claim to have it all repaired was more than likely going to be denied and that I could exchange it, which I did as I figured surely it can’t get worse.

My vehicle was delivered with undisclosed damage including a cracked headlight that costs anywhere from $1500-$2000 to repair. My vehicle then failed state inspection due to the condition of the tires. My mechanic thoroughly assessed my car within their 7-day period and determined my vehicle was in urgent need of brakes, a $1400 repair. Carvana will tell you that you can report any damage or concerns to your dashboard. What they won’t say is that you can only submit 3 items. I had already reported 3 issues with undisclosed body damage and was not able to report the tires, headlight, or brakes. Carvana’s warranty company approved the claim to repair the tires as this was a State Inspection issue and they essentially had no choice to replace the tires or take the vehicle back due to Lemon Law.

I love my new vehicle. It's everything that I wanted. The only thing and the only reason why I gave it four star is because I have to have a tire fixed already because it has a hole in it. I was still recommend family and friends to purchase from Carvana. It was seamless.

Was very easy and no hassle to buy our new to use 2025 Ridgeline Truck and trade in our 2012 Beetle. Delivery right to our home and pick up of our trade in all at the same time. No hassle with having to deal with a dealer all day to buy a vehicle was a wonderful experience.

We bought a car from Carvana. The car we chose was offered with "Free Shipping". We went through the buying process only to find a $560 "Delivery Fee" - so much for free shipping. We bought the car anyway. It was delivered earlier than expected. We opened the doors and it smelled terrible. We checked the tires and they had almost no tread left - this was a year old car with 30,000 miles on it. We complained to Carvana and they said we could exchange it - they refused to refund the shipping cost or offer truly free shipping on the exchange. The other option was to fix it within the warranty. We went to the tire store recommended by Carvana and they said the car was not safe to drive on those tires but they couldn't replace the tires because they didn't know how to do a warranty claim with Carvana. We decided to look at an exchange but it would be a car with higher mileage, was a year older and cost $1000 more.