Carvana Reviews

The Process & Communication. Getting a fair offer online was incredibly fast. Once I accepted, the communication was top-tier; I received consistent, helpful updates via email and text that kept the momentum going right up until my appointment. Even the post-sale follow-up has been appropriate and professional.

The Vending Machine Experience. I chose the Spring vending machine location for the hand-off, and I’m glad I did. Watching the machine in action is genuinely cool—it’s a sophisticated piece of tech that turns a mundane chore into an event. The facility was spotless and the staff was prepared and professional, making the actual hand-off remarkably smooth.

Addressing the Negative Reviews. Before my appointment, I did some due diligence and read through the negative feedback online. I noticed a recurring theme: many of the complaints were "nit-pick" issues that most traditional dealerships would simply ignore. I also noticed that many of these negative reviewers seemed to have fake names or a history of *only* posting negative content.

Despite those reviews, Carvana seemed to reply to every single one offering to make things right. My actual experience was the complete opposite of the "internet noise." The digital workflow was intuitive, the staff was knowledgeable, and the transaction was handled with a level of efficiency you rarely see in the automotive industry.

The Bottom Line: If you value your time and want a hassle-free, modern way to sell a vehicle, Carvana has this down to a science. I’d recommend the Spring location to anyone looking for a stress-free experience.

Once I left, that low tire came back so I had Tesla look at it. They discovered a nail and offered to make the repair. I approved so that I could get back on the road, and when I called Carvana they took the info and offered to mail me a check for the repair. I mean, seriously, it cannot get any easier to have the confidence in what you're buying with a 7-day guarantee, support if anything goes wrong, and getting a free pass from sitting around a "finance manager" office for 3 hours signing 3-foot long forms :) You guys really have it figured out, and I am very happy with my experience.

Additionally the top of the passenger side door jamb and going all across the top of the interior of the door where the weather strip meets the body was clearly repaired at one point. The repair was never completely finished and you could see bare metal. I found this out after ordering running boards and taking them to the shop my dad runs to use the lift to put them on. He was able to prime/paint it, but unfortunately it isn't the exact factory paint.

Also I would seriously suggest getting pictures of the underbody. Especially for trucks. Living in the north east US all the truck frames in this area are rusted out junk. While on the aforementioned lift it was nice to see the frame and most of the underbody are in fantastic shape. Strangely the exhaust is almost rusted out and will require replacement soon. All in all most things were very good. I would suggest getting the underbody pictures and being more detailed with the damage photos. I try not to be nit picky about things and will keep the vehicle. I enjoy the truck, but it would have been nice to have better details.

As for the car itself, I’m really happy with it. It drives great, feels reliable, and has been exactly what I needed. I especially love the gas mileage—it’s been a huge plus and makes a difference day to day. The Kia Soul also has a lot more space than I expected, which I really enjoy. It’s practical while still being comfortable. Overall, I don’t have any complaints and would definitely recommend both the vehicle and the experience!

I had to reschedule for two weeks later, fly back again, and then they almost repeated the same problem. At one point they canceled and redid my purchase, took my down payment, and then processed the new order without applying it correctly. When I asked about my money, I was told I could not get it back for seven days after delivery, even though I needed it to complete the purchase. One rep actually suggested I just make a payment toward the car later, which was absurd.

When the car finally arrived, it was missing a front plate holder and did not come with the actual registration paperwork, which made inspection and legal setup even more difficult and wasted part of my 7-day window. I spent hours on the phone with Carvana, repeating the same story to different people over and over because nobody seemed to know what was going on. The car may be fine, but the process was a complete mess. Next time I would rather just go to a dealership.