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Carvana
Overall Satisfaction Rating
4.11/5
  • 5 stars
    9
  • 4 stars
    6
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    2
Based on 18 ratings
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    Carvana

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      Carvana Reviews

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      Page 1 Reviews 1 - 10
      Rated with 5 stars
      Verified Reviewer
      Original review: June 6, 2019

      I like how easy it is to see everything. It was so great seeing everything I wanted in cars I was searching for; I'd never go back to the old ways again. This is such a huge step for our future and makes car buying easy! I don't know what I'd do without it now. It was such a technological advancement in today's society. Can't wait to see what the future holds now. It was recommended by so many people and I seen advertising on YouTube for it so I decided to try and I wasn't disappointed.

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      Rated with 5 stars
      Verified Reviewer
      Original review: June 4, 2019

      I thought Carvana would be great but next time I'd rather see and drive the car before it being dropped off to me. Carvana only has locations in a few major cities. The closest one to me at the time was Atlanta Georgia. I was living in NC so decided to have them drop it off. Overall the car looked just like the pictures on the website. There were some hidden fees about how much it cost to deliver the car. So your interest rates go up slightly. Other than that, I actually think the site is amazing. Carvana has great reviews and the interest rates are great. You get to drive the car for a month and if you don't want to keep it you can return it hassle free. That's what they say anyway but I'm sure there's some type of catch.

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      Rated with 4 stars
      Verified Reviewer
      Original review: May 30, 2019

      It was a well crafted website that had plenty of options and things I could look over within it. If I could spend more time on it and view everything it had, I'm sure I could find even more to it. Overall had a great search engine that included and made certain to take into account just how many things a person might be looking forward when searching for a car. If I had to include one issue I had with the site it is the matter of finding a very special kind of car. They had me down to the brand but after that the whole process got a bit more tricky.

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      Rated with 4 stars
      Verified Reviewer
      Original review: March 2, 2019

      Eve Sleep was one of the cheaper brands and came as a set with the headboard. We really needed a mattress and we're not picky when looking - it was comfortable when we laid on it and in our price range. It is a California king size so it gives me and my fiancé enough space to spread out, plus it is long enough so his feet are not hanging off the end of the bed. However, it is a pillowtop mattress so it can't be flipped if I sweat a lot on the mattress. It also has springs in it and we are now feeling and hearing them because it is getting old.

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      Rated with 4 stars
      Verified Reviewer
      Original review: Feb. 17, 2019

      The mattress was on sale and much more affordable compared to the other brands that were in the store. Plus other people have mentioned this brand to me before so I thought it would be a good choice if I purchased it. Although the mattress does not have any luxury or expensive features, it is good enough to sleep on and lets me sleep all throughout the entire night. It is so comfortable. I really enjoy it too because it feels so good on my back when I lay down in it and try to go to sleep at night.

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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 26, 2019

      Carvana. Sep 25, 2019. ** "Bait and switch". I purchased a car from them online and photos don't show all the damages, I get a call that they damaged car in transport when I get there to pick it up they say "don't worry, I will take photos and they will fix it" as well as additional damage. The problem is they don't fix it. I then decided to swap for another car but a day later after signing contracts they call and say they need more money down, so I said just leave it alone. I will keep the original car until I find one that fits with down payment, in the meantime they had to rebuild the original car and it ended up putting me out of the 7 day return period. Very dishonest and deceptive car dealer.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 9, 2019

      Lack of communication about contracting out financing. Apparently, I was suppose to receive a "blue folder" when the vehicle was delivered. I did not receive this folder. Secondly, I was apparently told (although perhaps I am losing my mind) but have no record of being told that the finance company was not something they actually do...although this is what is advertised on their website. There isn't any mention of a 3rd party financing. It is assumed I will know that they don't do their own in house financing. I am not psychic. The first I heard of this company was in a text message and thought it was more telemarketers harassing me. This isn't okay. Consumers shouldn't have to try to figure out who is authentic and not. Companies should make as huge of an effort to relay the information of who the payment goes to as they do the registration. To the Consumer, it is maybe perhaps more important.

      The result of all this is the payment went to the wrong place, I had to stop payment on the address located on all my contract paper. Wait another couple of days and then resend the payment (which I haven't done yet and will take a few more days). All of this and pay $30 for the reversal/stop payment. Not acceptable, quite distressing, and obviously not a professional way to do business. Please Jesus let the powers that be read this complaint, and if you are serious about selling cars online you better make this change. NOW.

      This has become anxiety producing and overall doesn't bode well for the peacefulness of car buying over the internet. Thanks for thinking of your consumer first. Avoid this problem, make sure your contractor has time to send out snail-mail, or make sure you include this information in the registration packet. Wouldn't that just make a LOT of sense? Hire me. I'll improve your business... because right now no one answers your phones, the chat thing online is difficult and workers have too many conversations and are relying on scripts and formula pat sentences they can cut and paste. You need more telephone people and more coordination between the 3rd party vehicle delivery people, and your contract finance company.

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      Rated with 5 stars
      Verified Reviewer
      Original review: June 5, 2019

      Carvana is one of the best car searching platform, all cars are beautiful and good cars they provide. Also they provide very high and medium cars and their deal is great and you can appreciate their deals.

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      Rated with 5 stars
      Verified Reviewer
      Original review: June 2, 2019

      The overall experience was good because it could estimate how much the car I wanted cost compared to how much every other car is on the website of the choice. I like the features that show how much the payment would be per month with my credit score. But I do not like not being able to see the car I want in person until I go to the lot.

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      Rated with 5 stars
      Verified Reviewer
      Original review: May 25, 2019

      The site really does help you find a car and purchase the type you want to buy and it's been very good overall. It's one of the easiest sites to use overall mostly. I like it because it's very helpful in lots of ways and it makes looking and searching for a car easy and fun and it keeps you safe and secure.

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      Carvana Company Information

      Company Name:
      Carvana
      Website:
      www.carvana.com
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