Carvana Reviews
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About Carvana
Carvana is an online vehicle retailer that sells used cars, trucks and SUVs. Customers can browse its vast inventory, purchase a car with cash, receive financing or trade in their existing vehicles. Carvana certifies all of its vehicles and provides a guarantee for 100 days or 4,189 miles, whichever comes first. CarvanaCare and Carvana Gap Coverage provide additional protection against damage and theft.
- Seven-day money-back guarantee
- Convenient online process
- Wide selection
- No delivery to Alaska or Hawaii
- No price negotiation
Featured Reviews
How does Carvana work?
Carvana is an online used car dealership that allows customers to buy, trade and sell used vehicles.
The vehicles Carvana sells come from several sources, including auctions, customers who trade in or sell their cars to the company and partnered dealerships. Carvana stores its cars at inspection centers across the country. When you purchase a vehicle, the company can ship it to you, or you can pick it up from one of its dozens of “Vending Machines” around the country.
Carvana conducts a 150-point inspection to ensure quality. The cars sold by the company have clean titles, no reported accidents, no frame damage and no fire or flood damage. Carvana backs each vehicle with a 100-day, 4,189-mile limited warranty.
Carvana delivery process
Carvana offers a touchless delivery process:
- Identity confirmation: The Carvana Advocate will ask you to send a selfie with your driver’s license to confirm your identity.
- Vehicle sanitation: The delivery person will unload the car; sanitize the keys, steering wheel and shifter; and leave your paperwork in the vehicle.
- Test-drive: The delivery person will contact you to let you know the vehicle is ready for inspection and a test-drive. They'll wait in their hauler while you confirm you want to go through with the purchase.
- Document signing: After your test-drive, the Advocate will call you and walk you through the paperwork.
- Document submission: Once the paperwork is complete, you’ll leave it in an envelope for contactless pickup by the driver. You’ll also include your check and title to the vehicle you’re selling, if applicable, in the envelope.
- Purchase completion: The Carvana Advocate will review your paperwork from the hauler before leaving; if everything looks good, they’ll finalize the transaction.
If you prefer, you can pick up your car at one of 30-plus Carvana Vending Machines. A Carvana employee meets you at the pickup time to verify your license and insurance via a touchless process. You will receive a custom coin to insert into the vending machine. Once the vehicle is out of the vending machine, you take it for a test-drive. If you're happy with it, you then sign the registration paperwork.
» LEARN MORE: How to buy a car online
Selling a car to Carvana
Carvana has a straightforward process for selling a car. You start by providing the vehicle identification number (VIN) or license plate information and answering some questions about the vehicle. Carvana provides an offer that’s valid for seven days.
If you accept the offer, you have several options to hand over the car: Carvana can pick up your vehicle, or you can deliver the vehicle to Carvana yourself to a Vending Machine or hub.
- Pickup: A Carvana Advocate will offer touchless pickup of your vehicle from your location. If you’re trading the vehicle for a different one from Carvana, it will be delivered to you at this time.
- Drop-off: You can also arrange to meet an Advocate at a Carvana Car Vending Machine or logistics hub, where you can complete a touchless sales process. If you're purchasing another vehicle it'll be ready for you; otherwise Carvana offers to arrange a rideshare for customers within 50 miles of home.
Carvana prices
The amount you spend on Carvana primarily depends on the cost of the car you purchase — vehicles listed on Carvana at the time of publishing range from just over $9,0000 to above $100,000. Carvana allows you to search and filter available vehicles by total price and monthly payment.
You can get free delivery with many vehicles as long as you live within the free delivery area; others have a nonrefundable delivery fee, which ranges from $190 to $599.
Carvana offers its own financing and accepts third-party financing and cash.
FAQ
Is Carvana a good way to buy a car?
Carvana provides an easy-to-use online platform for car shoppers. The company is a good option if you prefer a quick process that doesn’t involve visiting several dealerships.
Can you negotiate price with Carvana?
Carvana doesn’t participate in price negotiation. The company states its cars are priced as competitively as possible.
Can I finance my Carvana purchase with a credit union or bank?
You can finance your used car purchase through a bank or credit union. It’s a good idea to receive preapproval with your lender before starting the buying process.
Can I still get financing from Carvana if I have bad credit?
Carvana states it makes an effort to work with any level of credit. The only requirements are being 18 or over, making $4,000 annually and having no active bankruptcies.
Where are Carvana car Vending Machines located?
Carvana has Vending Machines in 22 states and says it is planning to expand to other states in the future. It has Vending Machines in the following states:
- Alabama
- Arizona
- California
- Colorado
- Florida
- Georgia
- Illinois
- Indiana
- Kentucky
- Maryland
- Michigan
- Missouri
- Nevada
- New York
- North Carolina
- Ohio
- Oklahoma
- Pennsylvania
- Tennessee
- Texas
- Utah
- Virginia
Does Carvana sell new cars?
No, Carvana sells used cars that have gone through its 150-point inspection.
Is the shipping charge refunded after you receive your vehicle?
No, the shipping charge is not refunded. The shipping charge is used to cover the transportation of the vehicle and cannot be refunded even if you choose not to purchase the vehicle.
Is Carvana legit?
Yes, Carvana is a legitimate online vehicle retailer. Carvana can be an excellent choice if you want to avoid visiting multiple dealerships or haggling over price. The company's online listings make the process straightforward and quick. Carvana provides delivery and pickup options, and it offers financing options for nearly anyone. We recommend Carvana as a simple option for used-car shopping with a money-back guarantee.
Carvana Reviews
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Reviewed Aug. 5, 2025
When choosing Carvana, I knew I'd overpay for a used car but it was a bit beyond even what I anticipated. The trade in value compared to loan makes gap coverage an absolute must and I still wish the price had been closer to the actual value of the car. Aside from the price point though, I've absolutely loved my Carvana experience!
I did not have to speak on the phone or in person to a single human being to buy the car (no dealing with pushy salesmen or stressful loan officer back and forths!). The first person I interacted with was the gentleman who dropped off my car and he was excellent - taking the time to show me the features and make sure I was comfortable and informed about my purchase. The car was delivered in pristine condition, it looked practically new thanks to the quality detailing.
Carvana's 7 day return policy is awesome, allowing time to really be confident in the purchase. My car had a significant cosmetic failing in the sunroof cover that wasn't reported in the listing which made me consider returning it - but I reached out to SilverRock and they covered the repair completely with no deductible, even helping me find a repair service. Carvana also offered more reasonable interest rates on the loan than even my own credit union! The integration between Carvana and its third party services (e.g. SilverRock and Bridgecrest) is excellent, truly eliminating some of the headache and barriers that usually exist to car ownership. Handling the titling was a very nice touch too - something my friends and family were most impressed by because no one loves a trip to the DMV. All in all, I've had an incredible experience with Carvana and will absolutely be back for my next car!
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Reviewed June 20, 2025
I was reading the Carvana reviews and they are mixed reviews. Some have had good experiences and some have had bad experiences. Well, let me tell you about my experience. I encounter this customer representative by the name of Gabe. He introduced me to a whole new world of Carvana that I had no idea existed to make a long story short, I bought a car. Was not satisfied with the reviews of the car.
I was going to do an exchange when I got Gabe he introduced me to some new opportunities that allow me to keep my car, give me some options to check the car out while Carvana pay for it and then let me know that if I wasn’t satisfied with that result that he would trade my car in or exchange it. Gabe also extended period and gave me an extra seven days. That’s what I call Excellent customer service recovery customer service. I even went to his boss and the boss, to read about the excellent customer service I received from Gabe is the kind of customer service you deal with the online car dealership. When I finish with I was definitely going to be a regular. This is my first time buying from them and this would be my always buy for them. Will also be referring friends and family so I just want will be a long time customer. I gave you a 20 out of 20. Thank you so much for your excellent customer service and knowledge. It is so appreciated
Reviewed May 9, 2025
I just want to say thank you to the Carvana Team for making the purchase of my 2019 Cadillac XT5 so fun and easy. I appreciate how accurate the pictures were of the vehicle when I received it. I want to thank William specifically for driving all the way to drop off the car, handling the car with care, and getting everything set up so quickly so that I could start driving my new vehicle. There were a few things I would recommend for improvement moving forward. I don’t know why Carvana asked me to upload my insurance, just to be asked again at the appointment for proof of my insurance. In addition, I signed multiple copies of the same document which felt redundant. I don’t know if there is a policy behind it but it was just annoying.
I also really would have wished that Carvana prepared the Cadillac with a front license plate as now I have to come up with the money to have this installed. Is there any way I can be reimbursed for this cost? It should be up to Carvana to make this vehicle completely legal for the state I live in. Also, the only other complaint I have is that the vehicle was dirty still upon arrival. I will now also have another out-of-pocket expense for getting the car detailed. I would appreciate any potential assistance that Carvana could make right in this regard. The best way to contact me about this would be at my email: **
Reviewed April 7, 2025
I had seen the commercials, but I never knew anyone that actually used Carvana. At first I was a little hesitant because I was not sure of how the process went. However, after looking through their inventory and finding a car that I wanted, the process was very smooth and efficient. I don’t have the best of credit right now, but Carvana was able to get me approved for thousands of vehicles, most of which are newer used vehicles with lower mileage. After I found the car that I wanted, I was able to get through the paperwork with ease and picked up my car from a local Carvana location two days after approval. They give you a seven day exchange or money back guarantee period which is a plus. During that period I was able to drive the car and also see how it would fit into my life. I was not satisfied with the car after test driving it and wanted to make a switch.
Switching vehicles was just as easy, if not easier, then going through the purchase process the first time. During the exchange, I was able to find a newer year vehicle with even less miles on it. The vehicle was practically brand new. Now I have a vehicle that I love. When it comes to cars, get the gap insurance (something I wish I knew a few cars ago) and the extended warranty. After seeing how easy the process was, my mom also bought a car from them. Overall, if you are looking for a used car with guarantee behind the name, I would recommend Carvana because with them you can shop with confidence.
Reviewed April 1, 2025
Overall: Pros: Price transparency. Ease of trade in. Ease of buying a car. Cons: Overpriced for local market value. No state inspection/emissions if required by your state. Possible delays aren't relayed until day of delivery. Ordering Process: Created an account. Researched available cars and compared price/delivery fees (all upfront pricing). Found exact car needed along with Car Fax. Pre-approved financing available and quick verification process. Full loan details and fees laid out before order is placed
Order Placed Process: Upload required documents such as insurance, driver's license, registration info. Insurance required before delivery can be confirmed…weird rule. Insurance update required within 24hrs, but mine was delayed a day. Missed initial delivery date due to insurance going into effect the following week (Not a Carvana issue). Online Notary was about 10 minutes for wait and the verification process. After all documents were signed and approved delivery was confirmed
Delivery Process: Multiple confirmations that delivery was all set and car was at nearby facility. Morning of delivery was told via call, text, and email that due to a delay it would be scheduled for the following Monday…no details except that if there are further delays we will let you know. Monday arrived and driver called when they were leaving Carvana facility…arrived between 5-8pm window at about 6:45pm. Transfer process was quick….signed an odometer update paper and registration, test drove new car while driver loaded trade in, got back and that was it
Inspection Process: Scheduled mechanic look through for following day. Found a few wearable issues: Rear brake pads were installed incorrectly and were wearing uneven (previous owner issue not Carvana). Rear rotors pretty worn and may need replaced. Rear tire tread pretty worn. Front brakes and tires looked good (newer winter tires). Both control arms need replaced. Carvana warranty submitted and approved same day, just had to pay for inspection
Reviewed March 7, 2026
If you are a married woman living in Pennsylvania, it is REALLY REALLY hard to get a car from Carvana. First, is their "proof of identity." They apparently want a utility bill in YOUR NAME FIRST, tied to your address. My bills are largely in my husband's name. It took quite a bit of arm twisting, but they finally accepted a sewer bill in my name. We argued because the bill says "INVOICE" and not "Bill." Seriously. Second, they fail to notify Pennsylvania residents that "temporary insurance" is unacceptable. My car got delivered all the way here (2 hours for the driver) only to have my insurance rejected. They wouldn't accept temporary insurance, only a minimum of 30 days with an insurance card. My company doesn't do that. SO my car went back to Carvana until such time that I get a meeting with Erie Insurance to get a full policy with an insurance card for a CAR THAT I DON'T EVEN HAVE.
Reviewed March 4, 2026
We purchased a 2025 vehicle with only 10,000 miles and a clean Carfax — exactly the kind of purchase that should feel straightforward and safe. It wasn't. Our personal mechanic identified an unusual oil leak shortly after delivery. When we contacted Carvana's chat support for guidance, they directed us to the Toyota dealership, assuring us the issue would be covered under warranty. They also granted us an extension on our 7-day return window to accommodate the appointment — which, in hindsight, was the right call for the wrong reasons.
At the dealership, we discovered the vehicle's engine had been fully replaced by the previous owner — a rental company — after a negligent oil change destroyed the original engine. This was never disclosed by Carvana. Because the engine was not original to the vehicle, the manufacturer's warranty was completely voided. Toyota charged us $165 for diagnostics on a problem that Carvana directed us to investigate.
When we asked Carvana to reimburse the diagnostic fee — a direct result of following their own instructions — they refused, citing that we should have used one of their in-network mechanics instead. The same Carvana that told us to go to the dealership. The clean Carfax was not the protection we assumed it would be. A replaced engine is a material fact that should have been disclosed at the point of sale, and wasn't. To anyone considering Carvana: request a dealer-conducted inspection before your return window closes, regardless of mileage or Carfax status. Don't assume a clean report means a clean vehicle. And if Carvana's own support team gives you guidance, get it in writing — because they may not stand behind it.
Reviewed Feb. 22, 2026
They list cars with a minimum down payment, then once you start the approval process, and give you the breakdown the “minimum down payment” goes from $2000 to over $10,000 for a vehicle that is $18,000. I would understand wanting a huge down payment from someone with very low credit score or no credit history, but not for people who have good credit. Then they push you to add a co-signer to get the down payment lower.
Reviewed Feb. 22, 2026
They made me an offer, I uploaded my documents, they asked me to re-upload one, I did. Supposed to be 24 to 48 hours. I week later I get a hold of a real person, he said it's fixed and give it 24 to 48 hours. That was a week ago.
Reviewed Feb. 19, 2026
I got a 2016 Ford Edge from Carvana in 9-4-25, October, November and December and January of 2026, the was in shop, VIN number **, this car can't be fixed, it has been to 3 different shops, including a Ford dealer. I'm probably going to have to pay for this car, considering all the rentals that I got waiting for this vehicle to be fixed, which never did, it was stopping on me in middle of highway, the windows would come down by themselves until it got to the point of not starting at all, I sure hope nobody else gets stuck with this vehicle, they said they were going to auction it off, a vehicle that doesn't start, just be careful.
Carvana Company Information
- Company Name:
- Carvana
- Website:
- www.carvana.com
