Carvana Reviews

Unfortunately, upon picking up the car on 1/17/2025 is when the excitement, ease and anticipation, stopped. The advocate at the Atlanta location was very disorganized, not very friendly and seemed to rush me as I was looking over the car. The car was far from what was described and was not what I expected. There were several undisclosed cosmetic issues with the vehicle including poor paint repairs, dents, scratches and bird poop stains in the hood. Not to mention, the interior has several sticky dash and door panel pieces of which is pretty common on the F-Type but it just was not disclosed.

A few days later, I brought the car to my local Jaguar dealer to have them look over the car and lone and behold, they found numerous issues with the vehicle mechanically that needed attention including oil leaks, coolant leaks, rear brakes and an alternator(due to oil leaking onto it). Now, I know Silverrock (Carvana's warranty company) would have covered these items but I also still had all of these cosmetic issues to deal with. It was at that point that Carvana reached out to me and offered to take the car back and take $500 off of a replacement car. This is when my Carvana experience started to turn around again.

The gentleman assigned to my special case of exchanging the vehicle was beyond helpful and courteous. He worked around my schedule and got the 1st F-type picked up and helped me acquire a new f-type that was two years newer but hopefully in much, much better shape. Fast forward a few days later on 2/3/2025, I traveled to Atlanta to pick up the second F-type. My goodness, the experience could not be any further from the first. The advocate that I dealt with was friendly, empathetic about my situation, valued my business and respected my time. He apologized profusely about my first experience and assured me that it would not happen again. I put in the coin in the Carvana vending machine to lower and ultimately see my second dream car, hoping it would not become another nightmare. THANK GOD!!! The dream stayed a dream!

This car was near perfect and quite frankly, better than described. The paint was well taken care of, the disclosed imperfections were blown out of proportion and the car was just awesome! Not to mention, the car came with an owner's manual which the first car did not come with. I was absolutely ecstatic and over the moon. It was such a surreal feeling considering the fact that a couple of weeks earlier, in the same building, I felt feelings of disappointment and disgust. The advocate could tell how excited I was about the Jag and he seemed genuinely happy for me. Ten days later, I still grin ear to ear every time I drive the car or see it parked in my driveway! Thank you Carvana for making me a believer and an owner of my dream car!

I found a 2011 Mazda3 4-door Hatchback with just over $84,000 miles on it and a very extensive Carfax report which showed very regular oil changes and other maintenance. The cars I was finding at local dealerships were 4-8 years older, had double the miles and were priced $3000-$5000 higher than the similar makes and models on Carvana. I took the plunge on December 17th. The purchase process from start to finish took under thirty minutes. I was never asked for paystubs or any other proof of income which I found somewhat odd. I put enough money down to keep my monthly payments under $300. I also chose to go through Root Insurance because they came back with a monthly rate that was $150 less than the one my existing insurance company (Progressive) had offered me. So that was a no brainer.

I was asked for a picture of the front and back of my driver's license and proof of insurance, which I uploaded that same day. Within minutes of completing everything online I received an email stating that my order had been approved. Delivery was scheduled for December 21st but a multistate snowstorm delayed delivery until December 26th. I was disappointed but I could hardly blame Carvana for the weather and I knew the car was coming from Montana to Pennsylvania. I will say it took two online chats, three representatives on the phone and finally a call with a supervisor to get the reason for the delay. I had read some reviews where people stated they found out after the fact that a delay had been due to damage occurring to the vehicle in transit or mechanical issues not discovered previously. I wanted assurances that that was not the case.

Thursday, December 26th finally arrived and I was like a little kid at Christmas! My delivery window was 11am-2pm. I received a text notification that my car was out for delivery at 11 on the dot and then my driver called a minute later to let me know that according to his GPS his ETA was 12:15. He pulled up in front of my place at 12:14. I saw the truck from my window and went racing out the front door with no shoes and no coat, despite the fact that it was 28 degrees outside. My brother, a former mechanic (at a Mazda dealership ironically) was here to look the car over as well and came chasing after me with my shoes and a sweater hollering that I was I going to catch pneumonia. I ignored him and hopped around excitedly while the driver unloaded my car.

My brother and I both looked it over thoroughly and I took it for a short test drive. I fell in love instantly. When I say this car was PRISTINE inside and out I am not exaggerating! It was immaculate! I couldn't even find the two imperfections that had been listed as light scratches in the ad. It even smelled clean. It looked as if it had been washed and waxed that very morning. To say I was over the moon is an understatement.

The driver went over the registration process, what to do if I were to want to return the car, had me sign the tablet and we were done. I took the car to the mechanic the following morning as there's a local shop that is open on Sundays so I was able to do it right away. The car passed with flying colors! Brakes were as close to new as you can get, as were the tires, no mechanical or other issues found. The mechanic (who has worked on previous cars I've owned) said it was clear that the car was very well taken care of and had had regular upkeep and maintenance done (which was also apparent in the Carfax and played a large part in my choice). I left the mechanic's shop on CLOUD NINE!!!

The delivery driver had stated that it would take thirty to forty-five days to receive my state registration and plate. ELEVEN days later I received an email notification that my registration was complete and would arrive along with my plate within 5-7 business days. Nope. Just TWO days later I had my registration and plate in my hands.

The entire experience from beginning to end was easy, painless and PHENOMENAL! I will NEVER, ever buy a car through a dealership again. Carvana is far superior to any dealership I have ever dealt with and THE best part???? Aside from an AMAZING new (to me) car that I love.... No pushy, overbearing, obnoxious salesperson talking to me like I'm twelve because I happen to be a woman.

* My purchase was through Carvana mostly because they offered more than local dealerships.

* I got my own financing because I could get a better rate through my credit union, but their offer was probably good if you just want the convenience of getting it all done together with the purchase.

* They claim to go through an extensive inspection on their cars, but what they don't tell you is that they don't fix a lot of the issues.

* I used the warranty that came with the purchase because the valve cover gaskets were leaking oil, rear strut boots were torn, and a window regulator was not allowing for the window to close all the way. It was a pleasant surprise when SilverRock (warranty) agreed to cover it all.

* Their in-network shops for warranty are mostly tires shops, but I did find a good repair facility for my initial inspection (within the first 7 days to decide if I wanted to return the car). They filed a claim and to my surprise, SilverRock agreed to pay an actual dealership to perform the repairs when the in-network shop suggested that I take it there. There was also a cracked third tail light that was not covered, so I found a used part to replace it.

* There's a lot of paperwork and electronic signatures required, especially if trading in, so I had to check multiple times a day and contact customer service towards the end to make sure everything was done. Unfortunately, some of the approvals were not finished by the Friday before Monday delivery, so I ended up receiving my car on Tuesday which is not a big deal to me.

* Overall, everyone I worked with was friendly and we got the deal done. Now just waiting for my repairs to be finished, it's been at the shop for 2 weeks... but the dealership gave a loaner so I'm not in a hurry.

Delivery day arrived and I received a call from my driver at around 11 am letting me know he was on his way and that his GPS estimated he'd arrive to me around 12:15. At 12:14 he pulled up. I thoroughly looked over the car and also had my brother with me, a former mechanic, for an extra set of eyes. The car arrived in PRISTINE condition. Absolutely spotless inside and out. I couldn't even find the two "imperfections" that had been listed as faint scratches in the listing. I couldn't find a single mark on the car. I was absolutely THRILLED! I took the car to my regular mechanic for a PPI the following morning. The brakes were as close to new as you can get, as were all four tires and he didn't find a single problem. To say I was over the moon at that point is an understatement. I absolutely LOVE this car!

To make the whole experience even more perfect my registration and plates, that I was told would take thirty to forty-five days to arrive, arrived in THIRTEEN days instead. The only "issue" I had was that the car arrived with the gas tank on E instead of with the half of a tank of gas promised. But Carvana made good on that. They sent me a check for $60 to cover it. That arrived about three weeks after the car was delivered. All in all the entire experience was wonderful! Easy, painless, transparent and I am 150% satisfied with my purchase. I would absolutely buy a car this way again. Much easier than buying through a dealer and no pushy salesmen trying to pull one over on me because I happen to be female.

There it was, a good amount of buying power with financing, a great trade-in value, plenty of options, online, I found the perfect ride for my family and I. Personally, I'd of rather had an R/T, but my voice of reason (my wife) encouraged me to keep the monthly price right around what we were paying for our trade-in, per month.

I went through the process with ease, gathered docs, scanned in and signed whichever requirements were available to do online prior to pickup. They kept me in the loop. I had several follow-up questions that, between customer service and their Chat AI, "Sebastian," ALL questions were answered with ease. Finally, my pick up date arrived, 21 January. I was SO excited to pick it up, even took off of work that day to ensure I had plenty of time to get everything signed, documented, photos, and whatever else I expected once arriving to the pick up location... It took maybe 15 minutes. It was below 10 degrees (F) that day, and even though she was obviously struggling with the cold, the representative that helped me was on point, friendly, fast, and made sure to answer any and all questions!

The car had ONLY the minor scratches and dings highlighted on the website when I was picking it out. I didn't see any other damage. The outside of the car was washed and sparkling, and the inside was detailed, spotless, and smells like a brand new sneaker. Perfect! I've now encouraged my daughter to use Carvana on her first car purchase (happening soon), and talked to a couple of coworkers that might go the same route with Carvana! Thank you, Carvana team, for everything! It was a great experience and I'll probably buy from you exclusively in the future! -Jake St. Louis

They were going to waive the hundred-dollar deductible for using the in-network shop, which was Midas repair shop. Not somewhere I would bring a BMW. I spent the next three hours trying to reach a live person at Carvana. They told me that I had to contact the service company that handles their repairs and they could not help me at all because it was out of their hands. I was lied to, I was deceived. I should have not taken delivery, but I trusted them and trusted Wyatt that this would be a simple fix. Shame on Carvana. Horrible customer service. Horrible service.

I should have read reviews before doing this. The company is being sued all over the place for illegal business and not getting registrations and plates to customers in timely manner. Shame on Wyatt in the Manville office, shame on Tyler on their customer chat and shame on Selema in their corporate office. How can you sleep at night knowing that you are not doing right by your customers? Save yourself the aggravation and DO NOT buy a car from this company.