GM Financial Reviews

That is very high for a car loan. I have made all but 29 payments and now I am having trouble keeping up with payments due to my medical expenses. I sometimes get a few weeks behind due to my payment date and the date which I receive my disability payment. So I am having difficulty making full payments and making them on time. I need the car and want to continue making payments until the loan is paid off. I don't have any other options. I can't afford to pay cash for another car and can't get another loan due to my limited and fixed income.

I contact GMAC immediately upon discovering this and was told that there was no record of this payment being received, but that an investigation would be opened, this was on 8/8/08. I called back on 8/14/08 and was informed that nothing had been done so I faxed a copy of my bank statement showing the amount that had been withdrawn.

I called back on 8/15/08 and nothing had been done. Meanwhile I have a payment due to USAA on 8/15. Serving one's country does not pay well financially, only well in personal satisfaction of knowing I am doing my duty, so now I am out 2 car payments instead of 1 and all they can tell me to do is call them again next week.

I am out $544.82 with very little confidence that GMAC will reimburse me. It seems very cruel for a corporation to deny a man who is serving his country an amount which is probably less than their big wig corporate execs spend on lunch. This has taken time away from my duties to sit on hold on the phone and caused me a considerable amount of stress.

this is a reflection on my credit report which at one time was perfect. Is there anyting I can do to have this taken off my credit report?

My poor credit history was did get an approval wtih GMAC with an interest rate of 10%. I was like NO WAY but since I was concerned with the economic, I went on the getting the loan for 1 reason: I had the money more or less and I wanted to have the money to account and make more in case of emergencies.

Before signing the dotted line of the loan, I asked the car dealership if I could the balance in May (because the first due date was 6/4/08) and pay the balance off since I could. They stated that contacting GMAC financial would not be an issue on that. So on 4/24/08, I signed the dotted line.

One less than a week, I checked my account information and confirmed that I had enough money (my gf helped me out and more or less hers). I called in the first week of May (Monday). And they stated that they do not have my information and the car dealership has not processed it. I called the dealership and stated that they already have. So I call back and the representative stated that it would take between 30-45days for processing.

2nd week and 3rd week, I called and no account information. I stated then how would you know if I called and wanted to pay the balance in full and not charge me interest. They stated that it would be fine.

On June 6, 2008, I get a letter from GMAC financing telling me that there is a remaining balance of $286.38 written on June 2) that I ave to pay that balance in full before or on June 12, 2008 (which gives me less than 6 including weekend). I was like eh? And I called GMAC. What was even funny was my account has a balance of $300.86 now. I talked to customer representative and asked how could the finance charge be that high? They stated it was the interest rate from Apr 28 to time of posting of May 30. I was like ok but then why should I be penalized when I called to pay the balance in full 4 weeks ago and no one could pull my account?

They stated that it takes 30-45 days to process. I was like one sec. If I had the money to pay and wanted to pay the balance all this time. Who is at fault for the balance when:
1) I called and asked about this scenario when I wanted to pay in full last month
2) I have no control on your processing but expedited because I call the dealership and everything to confirm it is in your hand
3) Gain interest when you would not take my money to post into an account because YOU DO NOT HAVE AN ACCOUNT NUMBER.

I was directed quality assurance who basically told me that it is in the contract. I was like NO nor did I read anything like that (again, I can't be certain because buying a car is a long and painful process) but CLEARLY, I told the car dealership of early payoff for the balance. I even acknowledged the QA personnel that I could agree with even 2 weeks of finance charge but the WHOLE TIME when I wanted to pay?

So now, I am going to pay it off so my credit score do not get scarred but this charging me something that I wanted earlier because they could not take care of it. So I am penalized for this slow processing and charge me while I am waiting?

This is ridiculous with my lost time to try to pay the amount in full. Isn't this what GMAC wants.. Someone to pay the bill ontime?

I never signed a contract with Americredit, the car was in my fathers name, but they knew I drove the car. I could not conduct any other business concerning the account, but they called me for payments. However, when it got to a point that I could not make the original payments, I asked for a refinance to lower payments (they could not discuss that with me) so they refused. My father took the car to trade it and we asked for a settlement price to get rid of it, and they refused that offer. They were not willing to work any deal, they just wanted astronomical late fees, plus the deliquent amount.

Americredit has called my job sometimes upto 5 times a day and at my home, (always a different person). They have harassed my mother, who had nothing to do with transaction. This Jennifer Lane person called my job and talked with a co-worker told her that I was driving a stolen car, and that she needed to let me know to contact her. I never signed a piece of paper with them for anything, and they have harassed me on my job as well as my home, just because they knew I was the driver of the car.

After contacting Jennifer Lane (very nasty, unprofessional and rude person) she sent a tow truck to pick up the car on 04/14/08.

As a result they are now reporting my account as 120 days past due on my credit report. Can they legally do this since they didn't add the additional interest until the last payment? How could I make payments before the end of the contract if they didn't add it until the end of the contract?

They did send a Power of Attorney that I signed and returned to have my name put back on the title, but when I called yesterday to find out how that plan was progressing, I was told by Deidra at 877-251-0394 that there was a note on my account that the power of attorney was never received. I would like an audit of the payments and interest paid to this company by me. At this point I have no vehicle to drive to work and no hope of getting one. I live in a sparsely populated area and cannot drive an unlicensed vehicle and cannot park it on a State Facility where I work. When Jim Price Chevrolet sold me this Hyundai, the salesman told me it was a program to build up your credit.

Mental stress as a result of how this ended up, and I have no legal vehicle to drive to keep my job. I have to bum rides or take a taxi until this matter is resolved.

No where on any statement does it tell how much he has paid in interest. You can only take the original loan of 17,093.47 and subtract the current balance of 13,437.72 and you get 3,655.75 for 20 of 72 payments. And the 325.93 times 20 payments is 6,518.60 which is what he has paid to them, so he is not being charged the 12% that the Saturn dealership set him up with. Sounds more like 50% and a bit illegal to me. How can a consumer fight this since they have already charged a huge amount and don't seem to make it easy to supply info? Thank you for your time.

Big loss of money, this is not the car loan from the Saturn Dealer of West Palm Beach that was at 12 % offered to him that night and signed that night between him and Americredit. How did they get away with charging him what they are doing? The Saturn dealer said if he wasn't late on 1 payment, he could refinance in 1 year at a lower rate, but we would like to see if first we need to complain to the right authorities about Americredit before refinancing. We also should not let this co. get away with hurting my son or any other hard working people or youngsters. He was willing to pay the 12% higher interest to take out a new car loan in his own name at age 22 without a co signer instead of having a cosigner and getting it at 6% back then because the dealership told him it would be just for a year as long as he was never late. So he is upset that he has been grossly overcharged and has not been late and has not been able to refinance.

This year I moved. I told them the new address and e-mail and new job . They still send my statements to the old address and old e-mail, but they call and harass me at work and our front desk. I had a bad year; our house caught on fire and had $9000 in damage. It got us behind in our bills, and my husband lost his job. When I tried to arrange help, they told me that my life drama wasn't their problem, and I need to pay my bills. They sent a man to get my car 3 days before Christmas, but the car wasn't there. I've been theatened, harassed, yelled at and put down by their representatives. I can't find one person who will listen or help. They call my cell phone 20 times in one day and filled my voicemail, and my battery went dead. I have four children that couldn't get a hold of me if they tried. I still can't get help. Can you help me? No attorney can or won't. I get my income tax back soon and want to get this settled so I can trade this car in to get away from this company, but they have ruined my credit.

They have caused my boss to get so upset that my job is threatened. I've been so stressed out! I can't drive the car in fear that they will take it. I'm trying to caught up, but the interest and late fees are so great. I have paid $1000.00 in the last month; other bills get put aside. I couldn't afford Christmas for the kids; my family had to get help which was so humiliating. I sent all I had to them to stop it.

This has effected our credit report and we have had trouble getting our car registered. Many economic problems because of credit report and the missing items from our car at the reposession totaled over $700.00.

I have been threatened by them over the $5.00 and they have said they will call anyone listed as a reference and harass them too even if only 1 day late.

I can't be without a car. I live to far from town to walk, and with young children it is very hard. My credit was fair untill now. I have checked to see if a lawyer will help, but it is very expensive. And most can't help.

My credit has been damaged, now completely. Unfortunately, all these happenings are affecting my kids and my work. I need help.

Now that I am on my last payment of $362.21, they tell me I have a balance of $4600!! The original amount financed was only $15,000 so on top of the $8,000 I paid in interest, they now want what is equivalent to almost 1/3 of the original amount financed in order to consider this paid off!! They tell me that because I chose to pay my loan late throughout the course of the loan, that I incurred additional interest charges EACH AND EVERY DAY!! This is utterly absurd.

When attempting to call their main number to speak with a Customer Rep, all lines have been busy for the past 2 weeks. Each time I am on hold, their phone system will automatically Disconnect after 45 minutes on hold. Due to this, I have been unable to make a payment towards these late charges. I have also sent an EMail to them via their homepage over a week ago and have not recieved a response to that either. Ultimately, I called their Assistance phone number to request a new payment book in hopes I could pay the late charges via it, and was told by the computer system that they now have no records of my account number or Social Security number in their systems. I will continue to try to contact them on a daily basis.

I pay all my bills online. I did not have to pay this previously, and it was not part of my original contract. This is somehow tied to a deal they must have made with Western Union, and $5 x thousands of customers sounds like a scam to me.

Then the calls started. They called my references including my best friend's husband every day. Then they called my mother and told her that they didn't have a good phone number for me. This was after 2 days of talking with me on the phone!

Finally, I was given a one time offer to take the 2 late payments and place them at the end of my loan. I was then to get back to my regular payment schedule. Unfortunately my disability payments will not start for another 3-4 weeks. In the meantime a severe wind storm dropped a tree branch on my truck causing several thousand dollars in damages. My insurance company issued me a damage check.

I contacted Americredit and spoke to one of their credit supervisors. I requested that the insurance check be applied to my late payments stating this would help me get caught up. I was told I could do this. I was again contacted by Americredit and told that the check had been applied to the principal and NOT the payments. I spoke to another supervisor and was told that no one at their offices had given permission for the check to be applied to payments. 2 days ago I was in receipt of a letter stating that per my request the insurance check was applied to my loan principle. This is an out right lie as I NEVER gave permission and it is ridiculous to think that I would make such a request when I needed to catch up my payments.

They harass me at home, on my cell, at work. They block their number and pretend to be a friend when I answer. They leave voicemails saying: "hey girl... it's debra. when are we gonna get together? call me at ... and we'll figure it out!" When I call back I get, "you have reached Americredit".

They call me at 6 am, they call me at 10:30pm. They will not listen to reason... they argue with me when I have a crying baby in the background to the point where I have to hang up on them. Because of this company, their antics and there lack of reasoning, my credit score is close to non-existent. I was qualified to buy a home a year ago... not anymore! Thanks Americredit!

My daughter is fighting to make the payments but the interest and late payments just put her farther behind. The car will take 10 years to pay off because Americredit refuses to help.

On June 29th Americredit came to our place of residence and repossessed our vehicle due to non-payment and we told them there must be some mistake as we had made a payment in May and June. They said that the May payment was late and the June payment was stopped payment. We told them that the May payment was lost by them and that we had to put a stop payment on the check and that is why it was late. We had no idea that the bank had indeed put a stop payment on the June payment also.

We told them we could make them 2 payments on the spot over the phone and would call the bank in the morning as it was after 7 pm and the bank was closed. They told us they would have to repo the vehicle anyway and we would have to get it back in the morning. The next morning my husband called them numerous times on the 30th and paid the past due amounts, the late fees, the next month's payment and all the towing charges but we were not able to pick up the vehicle until almost 4 pm that afternoon as they were reluctant to even tell us where our vehicle was located.

In July we sent them a payment for August as our payments are due on the 2nd of each month and the check for $550.00 cleared our bank on the 17th of July. Americredit still does not show any receipt of that payment and now the 3rd of August, say that we owe for 2 payments. We had the bank fax them a copy of the cancelled check on July 28th 2006 and information showing that it had indeed cleared the bank on the 17th of July 2006. On Monday, July 31st we called them asking that it be corrected in our account and were told that they had 48 business hours to check with the bank and to call them the next day. We did so and asked to talk to the correction department who was supposed to be handling the matter and were told we were not allowed to talk to the correction department.

Today is the 3rd of August, almost a week after the bank sent them verification of the cleared check and they still have not credited our account with the payment. We are afraid they are going to try to reposses it again even though we are caught up but they are not willing to post the payment to our account.

We were without a vehicle due to the repossession on the 29th of June. We had to pay to put a stop payment on the check they lost. We had to pay tow charges along with storage and repossession charges. There is now damage to the right side quarter panel of the car due to the repossession company and feel that Americredit should be responsible for this.

I ended up paying the entire amount of the loan - interest and all. I feel I should be entitled to compensation for paying off the loan 58 months early.

This is constantly hurting us in the credit department. We have attempted to solve this through the credit bereau but they continue to imput whatever this compay say.

If I make an error it takes all day to get thru and when I do I they refuse to help, they refuse to transfer to mangement and when they do they disconnect call, it takes me calling back 3-4 times demanding not to be disconnected and speak to management to have an payment error corrected and after all that I was charged for it. I don't know what time age their since they use Western Union to process payment. I do know this all other companies have their own charge machines so are even linked with P.C.'s, even small revenue companies have them.

In January I got another call from Americredit telling me I had not made December's payment. I verified my payment. 3 days later I get another phone call saying I had not made a payment. I again verified January's payment and "Romeo" was confused on why he called me.

2 days later I get a phone call from the financial manager stating I had not made a December or January payment. I was baffled at this point with the lack of communication skills in the company. I again verified both payments.

Again this month, Febuary, I get another call from them. I told them I was going to photocopy all my payments and have my lawyer contact them to straighten it out because they had ruined my credit.

Americredit told me they didn't have time to deal with my lawyer. It's funny that they have time to make 2-3 harrassing phone calls everyday, but they don't have time to straighten out their mistakes with my lawyer.

Americredit reps have called every day, for over a year, on my cell and home phones asking for postdated checks. They also call on the same day they receive payment for the next promised payment.

This company is very much like the Capital One commercials where the only answer they know or give is NO! I continued to make my payments every month being 2 payments behind and had to fork out $20 for every payment as they would not accept post dated cheques, only Western Union payments.

Even this month I was able to return the call and report the payment schedule for the next few weeks and still had three messages at home, two on my cell phone and they called right away this morning at my place of employment.

They call all the time, to my work, friends, family - not once, but several times a day. Most reps are rude and get conflicting information, etc. They told me I could not have a payoff because I was 27 days late.

I have sent cease & disist orders - they ignore them. Asked them not to call cell phone - they still do. I have had as many as 8 phone calls a day for only being 10 days behind. Calls at home start as early as 7:30 a.m. on weekends and weekdays and continue after 9:00 p.m.

I called to inquire about the title and was tranfered to four different people before ending up with someone that was rude, not to mention no help. I was told that a release of interest was mailed to me on September 6th 2005. I told him, "This is true, but I still have no title". I was told to take the papers to DMV and pay for a new title.

The Americredit rep said "It looks like you settled this account" and when I said "yes, I did" he said "Well, then the way I see it we lost money and I think you can pay for another title because we don't know where it is"!

Americredit called for their money right after the papers were served and I set up a deferment with them (which costs money) with the first post deferment payment due on September 3, 2005. Oops, didn't expect a devastating hurricane to mess up my payment plans so I repeatedly tried to call Americredit in the days after the hurricane with no luck. I finally was able to email them which they answered with some automated reply message.

After about 6 weeks I was able to contact a customer service rep who kept trying to get me to say that the vehicle was totaled in the storm. When I explained that wasn't the case they became very belligerent. They told me that they didn't care about the hurricane-it wasn't their problem, that they wanted their money and they wanted it now.

I made a payment on 11/1/05 and the next day a rep called me, and said that they were trying to locate the vehicle in St. Bernard Parish and were unable to do so. I once again explained that the vehicle wasn't totaled. Again they were angered and said that they had it listed as totaled and they are filing an insurance claim on it. They wanted me to sign a voluntary repossession on the vehicle!

I said no way, that I am making payments on the vehicle and keeping it and that’s that.

In May, when they were finally able to verify where the check had been applied, they reapplied it to our vehicle except they applied the $29,000 as payments. They placed our check in a "hold" account so they could then draw monthly payments with interest out.

Since our intention was to pay off the vehicle, we were instructed to get another payoff request, and they would apply the amount paid correctly while removing the additional late fees and interest. HA! They waited until August, 2005 to send us a past due amount of the interest that occurred while they were clearing up their mistake.

In September we were able to obtain what we hoped would be the final balance to pay off this vehicle and obtain the pink slip, only to find out it was over $400.00. We were then told not to worry there was no time limit on it because it was just the processing fees and balance of interest. In October they tried to repossess our vehicle, all the while they would not listen to anything we had to say regarding the misappropriation of funds. All americredit wants is money! As of today we have paid them an additional $450.00 and are still hoping to have our pink slip come in the mail, but as it is November...I highly doubt this is the end of our trouble with them, But i can assure you. It will be the end of our financing thru Americredit.

I asked if I could break the extra payment out over the next four months in addition to making the monthly regular payment. I was told no - rather rudely. The best they offered was to reverse the late charge on the June payment and remove the "derogatory remarks". I do not feel that I should be penalized because they used a wrong address. I contacted them to fix the problem and they are being unreasonable. I have no problem making a monthly payment but I cannot make two payments at one time. I am only asking them to be reasonable. They seem to not want to be understanding or helpful in any way.