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GM Financial Reviews

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About GM Financial

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GM Financial provides car loans and leases for General Motors’ automotive brands, including Chevrolet, Buick, Cadillac and GMC. It offers financing through dealerships in all 50 states and Washington, D.C. At the time of publishing, you can pre-qualify online and receive a no-interest loan if you have a high credit score.

Visit www.gmfinancial.com/en-us/home.html
Pros
  • Apply online to pre-qualify
  • Mobile app
  • 0% financing for top credit scores
Cons
  • Penalty for early payment
  • No grace period for payments

GM Financial Reviews

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    How do I know I can trust these reviews about GM Financial?
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    Page 6 Reviews 530 - 680
    Verified purchase
    Customer ServiceContract & Terms

    Reviewed April 1, 2016

    BUYER BEWARE! GM Financial gets a 1 only because 0 isn't an option. I recently leased my first car at a GM dealership through GM Financial. After getting the monthly payments down to where I wanted them to be I agreed to sign. What no one bothered to tell me is that the monthly payment they show you is not the monthly payment you will be making.

    IN MY CASE MY MONTHLY PAYMENTS ARE $50 MORE THAN I AGREED TO. The front of the lease states in Section 13, "The total amount you will pay for official and license fees, registration, title and taxes of the term of your Lease, whether included in your scheduled payments or assessed others: $981.41". Then I got a surprise bill for over $688 on top of that. Upon calling GM Financial they claim the bill was for property taxes even though the contract clearly doesn't state that they aren't already included in the $981.41. They then pointed to fine print buried on the back of the contract that said I was responsible for property taxes. I asked why that wasn't included in the estimate on the front of the contract and got no answer.

    Perhaps the most disturbing part is that they blamed me for not knowing that I would be deceived. That I should have known that what I was told wasn't true and I should've asked. They then told me I should take it up with my local tax collector. Stay away from GM Financial and perhaps GM in general. They will do anything to close a deal even if it means deceiving a buyer.

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    Customer ServicePricePunctuality & Speed

    Reviewed April 1, 2016

    I just took out a lease with GM Financial for a new car (car dealership selected for me). I waited to receive payment information in the mail, as I wanted to set up automatic payments as soon as possible so I wouldn't have to worry about missing a payment. I set up my auto pay as soon as I received the information to do so. I've never missed a payment in my life, but logged on to my account last night, and to my surprise saw "Payment Past Due!" in bright red text.

    I obviously started panicking... I thought my first payment would be automatically withdrawn from my bank account. I never received an email or phone call that I missed a payment and now I'm technically 20 days late! I just did a one-time payment using Western Union, but now I'm very upset and worried about my credit score and the interest on my loan. I guess I thought it would be common sense for a business to send a communication to their customers as soon as a payment is missed. I'm really hoping they will "forgive" this incident for me, as it was my first payment and I've never been late paying any of my bills - ever. Ugh. Not cool.

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    Reviewed March 3, 2016

    I took out a car loan with Americredit in 2002. The car was repossessed after I got laid off in 2003. The IRS just notified me I owed them money because Americredit 1099 me. Today I get a letter from State of Alabama wanting an additional 300.00 because of Americredit. I didn't even live in Alabama when that loan was taken out in 2002. I didn't move to Alabama until 2008.

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    Punctuality & Speed

    Reviewed Feb. 17, 2016

    I have had my auto loan through Americredit (GM Financial) since October of 2014. They have been a pleasure to do business with. I fell behind once during the past and they were quick to work with me to get me right back on track. Couldn't be happier.

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    Customer ServiceContract & TermsPrice

    Reviewed Feb. 10, 2016

    I took out an Agreement with GMAC car finance in 2009. The Agreement came to an end in November 2014 but during this period GMAC failed to credit some of my payments. This has been going on now for 2 1/2 years and I've now sent 8 times proof of payments made via bank statements and financial statements. I had a debt collector who realised I'd paid and returned the case back to GMAC who later got their Solicitors involved who also realised that everything was up to date. Shoosmiths requested bank statements from 2011 to the present day when they came on board and when I told them that GMAC already had copies, I was told that under the Data Protection Act GMAC had destroyed them as they were no longer fit the purpose...WHAT. The dispute was still ongoing.

    When the Debt Collector came I told him that I would be charging for my time and expenses and duly sent to GMAC a Notice of Intention to charge with interest @ 4% per month. They later de-instructed Shoosmiths and I kept receiving default letters which meant they were taking no notice of bank statements or their Solicitors. Shoosmiths admitted that they were not responding to their letters either. Got a letter at the end of November 2015 demanding payment for 4 months and fees of £350.00. Sent bank statements showing 2 payments made and pointed out that the 2 other payments they were asking for were clearly shown as received on THEIR history of payments received and I asked for a breakdown of the £350 fees as I hadn't had one. I submitted my invoice and also enclosed a copy of my Notice as I felt that if they had destroyed the bank statements they might well have destroyed that letter too.

    These docs were sent by Special Delivery on the 8th December and they received it on the 9th - somebody called Dibbs signed for it. As I had been given the wrong tracking code, I re-sent them by fax thinking that Royal Mail had lost the correspondence so they have received everything twice. To date I've not heard a word back. Does this come under the Fraud Act or fraud under the Consumer Credit Act as someone has had my money. I want to write to them once more before going to my Solicitor so any advice as to what to put please would be most welcome. I've come to the end of my tether.

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    Reviewed Feb. 10, 2016

    I now have been sent a notice by the IRS that I owe tax on an unpaid debt, which they call income. I was never notified by this company of this. Lost my job, house, and car in 2009. In 2013 owe the tax on a car repossessed 5 years ago.

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    Staff

    Reviewed Jan. 14, 2016

    So I purchased a car from them in 8/2015. Gave me $1500.00 down and payments were $369.00 a month, I became ill and started falling behind. Almost lost my house. Now I'm trying to make arrangements with them since I will be receiving a refund in the next week or 2 and they keep just telling me "We can't wait, we need it today!" The agent is out actively looking for your vehicle and it hasn't even been 90 days past due. I'm not sure what the rules are but I don't think they can repo that soon... Can they? Regardless if they can or not I will never deal with them again. I had a bank that worked with me for a year before when I was 20 years old and never once said anything about repoing.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Nov. 21, 2015

    Years ago, I was not very financially healthy. I needed to purchase a reliable vehicle. The dealership approved me for a loan under terrible terms. I had no choice! I did as asked. It was not always pretty and on time, but I finally paid off my loan that was financed with GM financial. There was a few late fees, call here and there from their collections dept, sometimes a partial payment. Bottom line, it has been paid off!! So, where is my cars title or pink slip? I have not moved! They have my address. I know they do because they use to send me monthly bills. My mailman seems solid, my mail box has a lock, no one else gets the mail but me.

    Hmmm. I have called GM financial close to ten times since the loan has been paid off. I am entitled to the title, right? I keep getting the runaround! Bs after bs from their phone representatives. "It is in the mail! Your title was mailed in October!" November's story? "Oh, sir. It was mailed nov 10th!" Let me ask, is it being mailed from the MOON??? There has to be a law or some sort of legal action I could pursue? This is bs! That company preys on ones who slipped financially. And can't provide what they should. If I screwed up, they would repo the car, right? Play fair GM financial! How would you feel in my shoes? What if I was the bank and I held your cars title hostage after you paid the loan off? Very Shady!

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    Reviewed Nov. 19, 2015

    I paid my loan off weeks ago and have yet to receive my title. I was told 14 days, 14 days later I was told it would be another 14 days. To expedite, I sent a fax as proof of payment, it was denied. NEVER GET A LOAN FROM GM FINANCIAL!!! THE WORST!

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    Reviewed Nov. 16, 2015

    This is the worst company ever to do business with. Will not help a family in need of assistance. There is no type of hardship help so if you ever come across hard times expect for your vehicle to be repossessed. Please do not do business with this company.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2015

    After visiting a local dealership, I was informed that GM Financial, also known as Americredit had approved my loan. Three weeks later, I was contacted by the dealership that the car had to be returned because the loan fell through. Supposedly, the check stubs I provided were fraudulent. What made them determine the check stubs were fraudulent? The numbers didn't add up.

    So in other words, they spoke with my supervisor, whose company is listed and the phone number has been on its site for YEARS, and they still said the stubs were not correct. Not only that, they forwarded an employment verification form to her, which was not legible, with my signature. I never signed it. It was a copy and paste situation on THEIR behalf. Before this company decides it wants to tarnish a person's name, it needs to make sure their facts are in order. An owner of a company is NOT going to stick their necks by providing false information to a finance company for one of its employees.

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    Customer ServiceStaff

    Reviewed Oct. 23, 2015

    I called AmeriCredit/GM Financial. They are crooks. If I had known who they were never would have finance the car.. Called if I wanted the car, lot of good that did. They refuse to work with me after calling two supervisors. Never never use this company..

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 7, 2015

    We were happy to get the car. We had even with a high rate of interest. When we purchased the car, we didn't realize the depreciation on the car would grow at a higher rate than the principle would drop. 5 years into a 7-year loan we still owe 70% of the loan amount, which is twice the value of the car. The car is now a total loss. Everyone asks if we had "GAP Insurance". I've never heard of GAP insurance. When I talked to someone at GM I asked why GAP insurance wasn't a requirement on these high-interest loans. He said they couldn't require it. Nonsense, they require collision. Why not make GAP a requirement if you know that most of your clients will be upside down on their loans?

    Each phone call to them ends in frustration. They are slow to give answers. They are slow to send payoff requests. Even though it is the "loss mitigation" department, they will not discuss cash settlement offers until the loan has been in default for 12 months. I had another department tell me there was no record of us having any conversations with them since the wreck, which is not true. We have been approved for a new loan at a much, much lower rate by more than one lender. They need to know the resolution on this loan. They all say the same thing. GM Financial is a nightmare to work with.

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    Price

    Reviewed Oct. 1, 2015

    I have no clue how you are allowed to finance a car to someone at a 200% above the market value. I bought a 2011 Audi A4 from Clay Cooley Nissan and it was financed through Americredit. The finance guy did some fraudulent things when coming up with the payment options, so now when I go to trade in the car owe 15,000 more than what the car is worth! WTF and let's not talk about the payments I have at $600 a month. I was told when I got the car that I would be able to refinance through Americredit but yeah that isn't true. Even though the guy at the dealership did some fraudulent things, they still will not help me get from under the crazy high payments or get from under all the negative equity in this car. I will NEVER EVER buy a car from them... To make matters worse, I'm stuck with a 12.5% interest rate when I just got approved for a 1.65% interest rate through my credit union.

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    Reviewed Sept. 29, 2015

    Bought a car in January of 2012, had automatic payments taken out of my bank account for over a year and a half. The car was about 6000.00, just a second car to get to work. I moved to New York, fell behind on payments. They shut off my car while I was at work. They turned it back on long enough to get the car home the next day. I start sending them 300-500 every other week to get caught up. Three months go by they say I'm still not caught up. I told them "I'm not paying another dime on this car, you are ** me over." Lo and behold after they repossessed the car a year and a half ago, I get a letter in the mail. I have a bank judgement against me for 6621.06. Really now? My checks are garnished every week between 60 and 100.00, how fair is this!!! Stay away total crooks!!!

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    Punctuality & Speed

    Reviewed Sept. 20, 2015

    I went to a car dealership in Lithia Springs, GA back in March 2015 to see if I could get a car. To my surprise I received an approval from GM Financial aka Americredit. The down payment was out the a** but I went ahead being that I needed a vehicle for work, doctor's appointments and etc. I've been paying them on time with no problems at all until I left one job for a better paying job (my mistake) which caused me to fall behind. I've now missed a payment and I spoke with a representative about changing my payment date but was told I couldn't because I needed to make a payment first. She asked if I wanted to make the payment an automatic draft and I said no being that I didn't have all the funds going to an account that they accepted. I kept sending them whatever money I could being that I have other bills and now I've finally made up one month worth of payments but now in all they're saying I owe over $1200 for payment and late fees.

    I lost my insurance coverage on the car but recently got a new insurance company which was cheaper than what the dealership gave me to begin with. And as I woke this morning which is Sunday Sept. 20, 2015, around 8:15 am my car was parked in the rear of my apartment complex like normal but when I was getting ready to leave to go to the ER for an allergic reaction, my car was gone and that was 3 hrs after I first saw it outside. And I've tried calling GM Financial to see where the car is located since my personal items are in the car but to no avail. I can't contact them since it's Sunday and they're closed. Now I have no way to work being that I work nights and public transportation stops at 12 midnight and my children have no way to the doctor's office tomorrow since they have pink eyes and can't return to school.

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    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 9, 2015

    I bought a 2013 Kia Soul brand new, credit was not so good but at the dealers was told I got 10% interest, papers even showed that. Forward to 2015 I lost my job, called them immediately to see if they would work with me. They said as long as I paid something I would be Ok. Next thing I know my credit report shows me 60 days past due with them, I call as I am not late on current month and they tell me they bill a month ahead. I'm like "you can't report me late for a month that hasn't even got here yet?" I went to another bank to see if I could refinance my loan for a lower rate and found out that my rate was 16% not 10. Somehow they changed the paperwork after I left the dealer, and I never questioned it. They are horrible and a bunch of crooks.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 14, 2015

    GMFinancial. What a crock. Wife was recently laid of. We immediately called and asked them for a deferred payment for a month because we knew things were about to go downhill quickly. They absolutely refused to work with us. We have never missed a car payment ever, not even a day late. Only reason we got stuck with a company like this with poor interest rates was because of some major medical debt we incurred several years ago. Now they call and threaten to repo the car.

    Payment is later now but never has been 30 days late, even with no groceries in the house and the electricity close to being shut off. We have worked too hard to let our credit take another hit so we are doing everything we can to keep the account current. I would give anything to have been able to wait a few more years and gotten a loan from a reputable lender for a car for our family. But live and learn I guess. STAY AWAY from them. We have been approved to refinance through other lenders, but because of the high interest are so upside down we can't get out. We are stuck.

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    Punctuality & Speed

    Reviewed Aug. 13, 2015

    This company approved us for a car then came back and said I have to turn it in because I can't afford it. Who the hell are you to tell me I can't afford? I do have other income. I was at the dumb dealership for 8 hours. Why the hell would you let me leave with the car then say 3 1/2 weeks later we have to return it? It's just awful. Not to mention I have a disabled daughter who can't open and close a normal car door. So when we got the van she was so happy that all she had to do is push a button to open and close her own door and the van sat lower so she could get in and out with no problems. I wouldn't recommend anyone ever using this company - just plain awful or go to Hunter Subaru they are just as bad as AmeriCredit. I guess that's why they work together.

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    Reviewed July 30, 2015

    I contacted GM Financial in reference to request a refinance or restructure my current auto loan based on my decline in my income status. GM advised me that they didn't do refinancing for the vehicle loans. I attempted to apply for refinancing of my auto loan with banks and credit unions but I was being denied approval based on my low credit score. I contacted GM Financial to speak with a manager or supervisor, but the end result was still the same. My last end result is to voluntarily give up the vehicle, but I have to find another vehicle that is more less in value as well as lower in payments.

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    Verified purchase
    Punctuality & Speed

    Reviewed July 29, 2015

    I moved to south Carolina in 2005. I couldn't find a job until a year and half later. A family member said they would pay the car note until I found a job. I did not know until they did not pay 3 to 4 payments and GMAC notified me. Since I had no money to pay, I told them to come and get the car. So, I surrendered the car to them. They decided to sell a $33,000 car at auction for 9,000.00. They took me to court. Since there was no money for a lawyer. I paid one to write a rebuttal to GMAC's claim of $15,000 plus court costs. I am 71 years old, had a heart attack and had to retire because of it. Never will be able to pay them off so I cannot ever refinance my home.

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    Reviewed July 15, 2015

    Well, I had a car financed through them in 2006, lost my job. Car repoed in 2008, just received letter from IRS say I owe almost $3000 because of income reported by Americrooks on my 2013 return. Needless to say, I have not received the 1099c. I was supposed to receive to file with my taxes to avoid this. I have never owed the IRS money. I am livid.

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    Customer Service

    Reviewed June 13, 2015

    They are terrible, they called me to welcome me on a Monday then by Friday I found out they were pulling back the financing. I had my car for a month and now I had to bring back the car. This is the second time they have done this to me and my husband. They suck. They always the first to give an approval but they will pull back your financing. Don't do business with them ever.

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    Customer Service

    Reviewed April 15, 2015

    It's 5:41AM and our family vehicle was just taken at 3AM. We had been set up with automatic payments and didn't realize for some reason they hadn't taken it out the past two months. We never received a phone call attempting to retrieve payments and we received one letter of past due amounts YESTERDAY that was dated the end of March. What kind of company doesn't try to contact someone for payment until they're taking your vehicle? Now I have no way to take my children to the sitters or get to work, therefore I will lose my job. I'd stay away from this company!

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    Reviewed March 13, 2015

    Back in 2007 I financed a car with AmeriCrooks and was later unable to keep up with the high payments due to a job loss. I called to see if I could change my payment amount or loan term length because of hardship. They said there was nothing they could do except take the car back to which I agreed. Fast forward to 2015, I get a letter from the IRS stating that I owe them 1600 from my filing in 2014 of my 2013 taxes for not submitting a 1099-C form from AmeriCrooks. I spoke with my tax preparers and they asked if I can bring the form in and why didn't I include it with my W-2. I told them I never got the form our was aware of the issue. I was told to contact the IRS by my preparer and told by the IRS to contact AmeriCrooks who said it was out of their hands now. NEVER DO BUSINESS WITH THESE CRIMINALS!

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    Customer Service

    Reviewed Feb. 28, 2015

    Our new 2007 Toyota Scion TC was repoed Jan 09. Got a letter from Americredit saying they auctioned off the car and we still owed $9000 something. Never heard from them again. Until 2015, after I have filed our taxes and received the refund I get a letter from the IRS stating that our reported income has been adjusted because Americredit reported to them that they "forgave" our debt. Now we have "extra income" that we didn't report and have to pay back the IRS $2000 by March 25th. What the hell is that all about!!?? Why didn't this money get reported way back then and by the way, I never received anything from Americredit like a 1099 to even know that our debt was forgiven to even give me the head up to file. This is ridiculous.

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    Reviewed Feb. 3, 2015

    Back in 2003 I was involved in a accident which the vehicle was a total loss. Now 11 yrs later I get a letter from IRS stating Americredit reported $7848 & I owe $1900.00 of taxes. IRS said finance co. does not want to pay taxes therefore I'm liable. IRS said to call Americredit & find out what is the fair market value and to reported to IRS because it should be less than what Americredit is reporting. Also to question once taxes is paid off is it going to close all dues? I sure hate to pay for taxes and the car was a total loss. I got laid off from my job last month so right now money does count. I want to make sure I won't get anymore letters from IRS.

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    Price

    Reviewed Jan. 31, 2015

    Bought vehicle in approx 2005. Went through a divorce and moved to another state. Payments were high and unable to keep vehicle. I had it voluntarily repoed in 2007. Skip to 2014 and get a letter from IRS stating I owe money from taxes in 2012 because they adjusted my income for 2012 and owe money from the sale of this vehicle in the amount of 2600. I never made anything off this sale they are claiming and haven't had this vehicle in over 7 years! So thanks to them I just had 2700 yanked from my tax return for 2015! Total BS! I should send them a bill for my money back and interest for the past 7 years!

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    Customer Service

    Reviewed Jan. 21, 2015

    I purchased a 2012 Chevy Cruze and fell behind because I lost my job of 12 years. I called GM Financial because they always said "if you need anything, call, we'll work with you." Well that was a TOTAL LIE. My payment unfortunately is 530.00 a month due to the fact that I had another car through them back in 2006 that I paid off but they still gave me bad credit. I should have known better than to use them again but I did anyway. Well their way of helping me was for me to make a payment and a half until I was caught up. Well how the hell can I make 1 1/2 payments if I'm having trouble keeping 1 payment on time. They don't want to help you, they want to screw you. I want to tell them to come get the damn car because I'm so tired of their crap that I don't care anymore, but if I do that then I'm out a vehicle and won't have transportation to my new job. I HATE THIS PLACE AND I WILL WALK BEFORE GOING THROUGH THEM EVER AGAIN...

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    Reviewed Jan. 3, 2015

    After purchasing a car through AmeriCredit in 2008 my wife became permanently disabled reducing our monthly income to less than half. The car payment was high and we could not afford it any longer. Repeatedly told them of our problem and finally had to have them to just "voluntarily" repossess the vehicle, which they did. They sent me a letter at the end of 2009 stating I still owed them $28,000! Later in 2010 they send a letter advising they sold the vehicle for $12,000 and I still owed them $28,000. They turned over this amount to the IRS five years AFTER the fact!!!!

    Then in November of 2014 and I get a letter from the IRS because I hadn't filed an amended tax return for 2009. Now, here we are in 2015 STILL fighting with the IRS because they say that the $28,000 I owed to AmeriCredit should have been added to my income. Never do business with this company. They will ruin you financially. When a person can no longer afford to pay for a vehicle or anything else due to catastrophic circumstances to back-handedly turn in something to the IRS like this is the lowest form of deceit. I realize there were pages and pages of documents to sign when taking out a loan for a car, but to demand that even if you have to return the vehicle due to the inability to pay is unfathomable.

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    Reviewed Dec. 27, 2014

    March 2007, I financed a 2005 Vehicle with Americredit. In 2009 I lose my job and was essentially unemployed for about three years. Instead of turning the vehicle in, I continued to make payments through those tough times. What do I have to show for it? Totaled vehicle in a crash still owing $3400 with a charge off on my credit report.

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    Staff

    Reviewed Dec. 20, 2014

    I got my car New Year's Eve 2011 from a car lot I've always trusted. Unfortunately the financing was through americredit. I'd always made my payments and was even paying extra each month when I lost my job of 20 years in March 2013. It's been a nightmare ever since. I fell behind, but was paying them what I could. I'd called them and promised to mail them an entire payment and the very next day the car was gone. I paid a huge sum of money to get it back after selling something very dear to me. This was in January of this year. I've managed to keep this car by selling other things and then I finally found a job. The car, a Dodge Caliber, has needed so many repairs recently that I have fallen behind again. I talked to them today and the woman was so snotty and unwilling to work with me or even discuss what a mess this car is. It's up for repo again and I realize from reading these posts that even if I win the lotto tomorrow and pay it off, the car will never be mine because of the way they withhold the title and then come up with imaginary fees! I've paid $9000 on it and owe that much more still. I give up and caution anyone from signing with these clowns.

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    Reviewed Dec. 19, 2014

    How is this company still in business? I got a car in 2005 for my daughter. She got pregnant so I took the car and was making payments between supporting her and the baby and trying to survive. I fell behind in my payments. They didn't want to work with me and eventually repossess the car in 2006. Went and got my stuff out of the car the next day then got a notice they had sold the car at auction and I owed 5000 and something dollars. Never heard from them again. It is now 2014, I have had several strokes and am on disability. The IRS sent me a notice saying they received a 1099 from Americredit that I owe taxes on the 5000 and something dollars. How is this possible? It's been 8 years and it's not even on my credit report anymore and why wouldn't they have turned that in years before? What is wrong with this company? They are crooked business people that for sure they need to be put out of business. Period.

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    Reviewed Dec. 14, 2014

    I bought a 2005 Dodge Stratus during the latter half of 2006. I was unable to keep up with the 472 dollar payments per month, and voluntarily returned the vehicle in 2009. 5 years later (and four and a half years after the vehicle had been sold at auction), AmeriCredit tried to say that they had issued me a 1099c (they didn't), that I had made a 9,000+ profit through THEIR sale of MY old car at auction and thus tried to pass off responsibility of the debt to the federal government. They tried to say that the debt had been "forgiven" (it wasn't, it still shows on my credit report as "in collections" five years after the vehicle was returned). This company's license should be YANKED.

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    Reviewed Dec. 1, 2014

    I did a deferment to get caught up on my car loan. No one told me that if you miss a payment that the car would be taken. So my husband paid them and a couple of days later the car was towed. I cannot get my possessions out my car if I don't pay a 95 fee.

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    Reviewed Aug. 28, 2014

    I have been mis-sold a Vauxhall Mokka and GMAC are not willing to assist in resolving the issue. I have been in contact with GMAC/Vauxhall/Evans Halshaw St Albans. GMAC are only concerned about their dealer relation and has no interest in their retail clients... TOTAL DISGRACE.

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    Verified purchase
    Sales & MarketingPricePunctuality & Speed

    Reviewed Aug. 19, 2014

    I bought a new 2013 Dodge Journey in March of 2013. I paid faithfully every month just to learn that I somehow owed almost 2000 dollars February of 2014 in interest. They threatened to repo my car if I didn't pay the interest fees, so I paid them. Everything was fine until repo men showed up at my door today August of 2014 claiming to have a repo order on my car due to non payment? I have paid every month. I may have been a couple of days late with it due to my pay days but I do pay my car every month. Now they are saying if I don't pay 1,890 that they will take my vehicle. They are a scam!!

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    Customer Service

    Reviewed July 31, 2014

    I too had a car loan from them. I was out of work and was waiting on my check when I looked out the window and seen them taking my car. Never heard from them till I got a letter saying it was sold at a auction and I owe them money. Now today I get a letter from the IRS saying I owe them money for a money received from that sale. What the hell. I see others had that problem too. What did you do? I never received any money!!

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    Reviewed July 25, 2014

    I financed a 2000 Nissan Frontier 8 years ago! Paid it off in 48 months and never received my title! Wanting to sell truck and they still show GMAC/ALLY as lien holder. So trying to contact someone to help with this is so irritating! It's like DUH!!!!! What to do and who to talk to is like tossing dice!

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    Reviewed July 22, 2014

    I had a loan with Americredit. I had lost my job and then were good about payment arrangements. I ended up with paying past the end of loan term... Paid off all but $5.00 - my mistake. I received letter in mail stating they had no more financial interest in car so DMV sent me title. However, unknown to me, they actually charged my car off. Now I have charge off on credit file with zero balance owed reporting negatively.

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    Customer ServicePriceStaff

    Reviewed June 4, 2014

    They are evil. I have had my chevy cruise since 2010 and unfortunately, was fired from a decent paying job. Well, guess what Americredit did? They told me they would keep putting my car payment thru until it cleared. They bounced my checking Acct. after I told them what happened. I would not finance anything with wheels thru them. If u want a comment from me, please call me. Also the interest they charge, are they trying to own the car that I am paying for?

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    Customer ServicePricePunctuality & Speed

    Reviewed May 31, 2014

    Americredit/GM Finance will call you non stop! Early reminders on your payment date, and if you're late 1 day. They also tack on interest from the moment your late and offer a deferment payment with interest also tagged on. They have reported my deferments as late pays to Trans Union and once my car payment is finally payed off, I will owe $2800 in deferred interest and late payments according to them. They are an Evil Company, no skip a payment for Holidays - nothing! This has been the most harassing company I have ever dealt with and the worst isn't over!

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    PricePunctuality & SpeedStaff

    Reviewed May 23, 2014

    I had a car loan through Americredit and fell behind due to illness. I owed around $1,500 before the car would be paid off and was behind on car payment which was $303.80. I was making my monthly payment of $303.80 and around a hundred dollars extra each month to catch up the one month I missed. On the third month they repossessed the vehicle before the payment due date. I did not receive any type of notice that they intended to do this, only my regular statement that said I was behind. I feel they did this because the car was almost paid in full and they would be able to resell the vehicle at a good price. They did not care that I was making an attempt to caught up my payments. I did get the vehicle back after paying the amount of money I fell behind and an additional fee for the repo.

    Granted I did fall behind one payment and it was going to take me three months to square up I had good intentions and the vehicle was almost paid for - seems they weren't very upfront about the seriousness of the situation. I had four and half years of paying my payments on time and they definitely made all kinds of money on the interest they charged me. You think some type of letter warning me that I was in danger of repo would be appropriate in this situation. Only reason I gave two stars is that the lady I worked with to get the car out of repo was very nice and seemed genuine. As for my credit it took a hit and I have been driving this car to the ground before I even think of trying to get something newer. Left a bad taste in my mouth and now to see GM has taken control of the company what a great fit considering all the delayed recalls.

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    Reviewed May 19, 2014

    I cosigned for a car from americard and it was repoed back in 2005. It went on my credit. Now 10 years later I get a letter, irs saying the car was sold and I don't report on my 2012 taxes and I owe what was left from the sale of the car. I don't know they sold the car and didn't receive money from the sale so why should I have to pay or report it.

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    Customer Service

    Reviewed April 5, 2014

    I would like to know when I should be receiving my title to my car. It's been past 30 days. You call them and they give you the run around saying it was mailed off.

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    Punctuality & Speed

    Reviewed March 16, 2014

    I purchased a car in 01/12/2005. It was a 2004 KIA Optima. My loan was through Americredit. My car payment was being made on time but in 2008, my husband and I had to file bankruptcy and they made me place my car into the bankruptcy even though it was current. Well, my husband took ill and instead of our attorney letting us know that our payments could be lowered, he allow us to be kicked out of the bankruptcy in 2012. So long story short we were in the bankruptcy for 5 years and as soon as we got released from the bankruptcy, GM Financial came after me like vultures!!

    They said that I owed them $10,851.56 if I wanted to keep my car. Well I didn't have that. So in 2013, they repossessed the car and got $2500.00 for it and now they are saying that I still owe them 8000.00. They charged the car off on my credit file. I don't want to file bankruptcy again but they are like loan sharks. What do I do!!! They are trying to get more than the car was worth from the beginning. The Net principal balance was $7,569.55 and they got over $6000.00 in the bankruptcy. I need help and I don't know where to turn.

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    Punctuality & Speed

    Reviewed Feb. 20, 2014

    I am also going on 7 years when I should have been done on 6 years. They also told me that I still owed finance charges and late fees!!!!

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    Sales & MarketingPrice

    Reviewed Jan. 19, 2014

    Took a loan out with this company in 2007 for my ‘04 Jeep Grand Cherokee for 15,000.00. Now nearly 7 years later, I am STILL paying for this loan. I've paid to date over 45,000.00 for this vehicle with another year left to go and now they are telling me that even after the principal of the loan is paid, I will STILL owe interest and fees and then will have paid well over FIFTY THOUSAND DOLLARS!!!! How in the hell is this even legal!!! Biggest scam of the century! Makes me want to PUKE!

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    Price

    Reviewed Jan. 10, 2014

    Have 2 payments left...contacted them told them I'd be late because I lost my job..maturity day 1-5-14...I set up payments to be debited from my checking acct. 1-17-14....they send me a note today stating I now owe them 6100 more dollars!! I have paid 30k already for an suv not worth 10k..worse company I have ever dealt with EVER..

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    Customer ServiceStaff

    Reviewed Jan. 8, 2014

    About 2-3 weeks ago, I had to setup a deferred payment arrangement with GMFinancial/AmeriCredit. I was told that I needed to make a $174.51 payment in order to receive the deferment. So I made the payment and the rep told me, "Okay, everything looks good. If we need more information we will call you back today." I said okay. Never received a phone call or any other notice. The last I knew I needed to make a payment by January 21st, 2014. It is 39 min into January 8th, 2014 and my phone was just repoed. Now I have to call GM first thing in the morning. As soon as I can refi with a different lender, I will.

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    Customer Service

    Reviewed Dec. 31, 2013

    In 2007, went to a used car lot. Financed a 2002 Chevy Blazer. In 2009, it was repossessed. Thought that was the end of it. Never received any notices about owing them money. On Dec. 10, 2013, I got a letter from the IRS stating my 2012 taxes were wrong and added $6439 to my income. I called the IRS and they said I gotta call Americredit. How can they claim an income I never received? They repossessed the Blazer and probably sold it. I didn't sell it.

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    Customer ServiceStaff

    Reviewed Dec. 27, 2013

    My 2011 Nissan Sentra was repossess by GM Financial for non-payment. I was told that I have to pay $1,316.80 for them to reinstate the loan and I have to pay it by December 31st or I will have to add Jan 2014 payment to the amount. I had personal property in vehicle that the repo company would not allow me to get until I pay them a $60.00 fee. Lucky for me New Jersey Law states that I can pick up my personal property without paying a fee. I sent faxes to both the repo company and GM Financial stating NJ don't require me to pay a fee to pick up my personal property from a repossess vehicle.

    After about 6 faxes, I finally got a call from the repo company and GM that I don't have to pay the fee. However, GM is requesting that I leave the vehicle keys with the repo company for them to release my personal property. Lucky for me, I recorded my conversation with the repo company as they stated that I have to drop off the car keys to get my personal property. They finally allow me to pickup my personal property.

    Now GM Financial is saying that they will have to repo company cut a key so they can auction the vehicle. I remind them that they agreed to reinstate my loan if I pay the past due balance, late fees and repo fees. Therefore, they cannot change their mind about reinstating my loan. Throughout all of this, they are only communicating via phone, so I started to record all my conversations. I let the rep know that the conversation is being recorded (legal requirement in most states) at the beginning of all conversation. Also, I follow up all conversation with a fax and email. I just sent the reinstatement department a fax requesting they confirm the amount and the payment method. Hopefully, then will reply via e-mail or fax so I will have something in writing. If not, I will be recording our conversations. I will return with my updates after I talk with the rep tomorrow...

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    Customer ServiceStaff

    Reviewed Oct. 19, 2013

    I purchased a Chevy Cruze in April 2011 through Americredit/GM Financial. I had previously purchased a car through Ally Financial in 2004 which was paid off and used as a trade-in. In May 2012, I left my job to return to school for a second degree. I still continued to make my payments. I was able to secure employment but only part time, 30 hours a week. I could not make Aug. or Sept. payment due to job reducing my hours from 30 per week to 20. My car was repossessed this past Thursday, 10/17/13. I called Americredit/GM Financial customer service all day yesterday.

    I was continually redirected to the Reinstatement Department each time I called. No person ever answered my call in the Reinstatement Department (just an automated system saying to leave a message) and no person in the Reinstatement Department ever returned my messages. Finally, after about a dozen calls, a customer service representative informed me that the Reinstatement Department only has 8 employees, is a very busy department and my call would be returned in the order it was received and by priority. My concern is that there is no Reinstatement Department because in 8 hours yesterday, no one answered the phone or called me back. That seems impossible even with only 8 employees.

    I want to pay the amount to bring my payment current along with all the fees I know have been charged to me due to the repossession so I can have my car returned to me. I have someone willing to help me out but I can't reach anyone at Americredit/GM Financial's Reinstatement Department. If my car is sold before I can reach someone to make arrangements, I will lose my job and thousands of dollars I've invested in school because I will have to withdraw. Not to mention all my personal belongings in the car that I can't retrieve because I have no idea where my car was towed. What can I do if no one returns my call or answers the phone on Monday in the Reinstatement Department? I've never had a car repossessed so this is foreign territory to me.

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    Customer Service

    Reviewed Sept. 5, 2013

    I paid off my Nissan SUV over four months ago and this company will not send the pink slip. The pink slip is always in the mail after speaking with them on the phone. What steps can I take to get them moving?

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    Reviewed July 22, 2013

    I paid off my car three months ago and still have not received my title. My husband had died in Sept of 2011 and with no income I couldn't make the last three payments until this year when I started to receive my widow's benefits. But I finally got it paid after them calling me at the very least three times a day to harass me, so the least they can do is send my title to me.

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    Staff

    Reviewed July 13, 2013

    Our Malibu was repossessed in 2006. We have been paying them for 6 years on a car that we no longer have because it was REPOSSESSED. To date, we have paid them $7,800 since the repossession. We paid the original payments for 2 years before it was repossessed. I called today to get our balance, which we thought would be less than $2,400 (at the time of repossession we owed $3,000). I was told our balance is $6,000. In 2006 this was a used car. If we paid the $6,000 for this car that we no longer have, we will have paid $13,800 plus 2 years of car payments, which was at least $4,800. That’s a total of $18,600 for a car that, again, we no longer possess.

    Had I known the economy would make a spiraling pitfall, and that I would pay over $18,000 for a used car, never ever would I have bought the car. The government has bailed GM out. GM is Americredit and has deceived many Americans like myself. I am so angry. They sold our jobs overseas. They fraud the American people and our government bails them out? Something should be done about this. Living paycheck to paycheck and unable most times to put food on the table, I will not be able to afford a lawyer. President Obama, THE AMERICAN PEOPLE NEED A BAIL OUT!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 5, 2013

    I have a 2006 Ford F150 and was originally financed through Long Beach Acceptance which then had been bought out by Americredit. Then GMAC took over Americredit. Throughout the 6 year finance, I had done 6 payment deferments which extended my loan to 78 months. I had only asked for a one month deferment and I was advised that the only way to do a deferment is that it would be for 2 months not 1 and it would cost me $352 and some change. I said okay as I have dealt with deferments in the past with no issues.

    Due to my circumstances, I had no choice and paid each time the same amount. I was advised that when my next payment was due, it would be applied to my loan as normal and I was okay with that. Okay, after all that, I financed my loan in Aug. of 2006. Here it is March 2013 and GMAC is stating I owe close to a $4,000 balloon payment because it is a daily simple interest loan in which I know the type of loan and was never advised of this information prior to to 3 months ago. I have talked to customer service requesting to speak to a manager. I was advised none were available but I could leave a voice mail which I did.

    I never received a call back. I called back asking for payment research to review my payment history which I still have not received. I did about a year ago and I did receive that one from Americredit and saw the 3 payments that went to interest. I have been advised on one phone call that this balloon payment was interest. Then I was told it was principal; then I was told it was principal and interest. I asked them over 20 times to please research the account from day one and requested yet again for a complete payment history with the $352 payments included and that was 2 weeks ago.

    I have emailed them numerous times without a response; besides, the automated response was, "We will get back to you." I have over 50 emails saved on my email account where some received responses such as, "Thank you for your request", "Please call after ..." I had already stated I had called on several occasions. I am not having Chase and Bank of America send me all of my account histories since Aug. 1, 2006 until present to go to a lawyer to fight this matter because it is unfair to anyone to go through this.

    I deal with daily simple interest mortgages, the same type of loan, just one for a house and one for an automobile. When a customer is late, the next statement you receive reflects the higher balance due to the incurred interest for the days they were late. I never received a statement reflecting this information. The other thing I have had issues with is the website for GMAC showing my account details; it reflects totally different amounts owed along with how many payments are due. I brought this to their attention and was ignored by 5 reps who stated, "You owe what our system says you do." I asked if the website is part of their system since they receive my payments through there and they stated yes. So I asked, "Why isn't it reflecting the same information?" And I did not get an answer. This is a horrible company and I am now seeking legal action.

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    Punctuality & SpeedStaff

    Reviewed Nov. 26, 2012

    These people are crazy. I bought a car back in 2006, lost my job and fell behind. They said they would work with me and then that same night, they towed my car. The next morning, I woke up and went to look outside - it was gone. I called them and said I talked to you the night before and said I was going to pay everything up to date this afternoon. They took me where to go to get my stuff from the car I needed for work. When I got there, they had it up on jacks. The tow company said when they pulled it from the back, the trans. busted. So I called the loan company, told them I wasn't paying for anything if the car didn't move. They've been looking for me all this time; I move from state to state so much that they can't keep up with me. I'm in VA today and will be in TX next week. See if you can find me, good luck. Your time is running out.

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    PricePunctuality & Speed

    Reviewed Nov. 20, 2012

    I took a car loan in June 2006 and have paid all but two payments which will amount to $627.90. Americredit is saying that I owe them $1,509 because I had deferred six payments over six years. For the past six months, I have paid the payments that were placed on the back of the loan to do so. Plus, I paid them to defer the payments. This loan has now become 6 1/2 years due to the deferments but I can't understand why Americredit is telling me that I now owe them more after the last payments. Simple interest they tell me and because I was late once in 2008.

    Something is very wrong. They are telling me I can pay off the extra $900 or so dollars but that would put me in the same situation with more interest on something that I should not even be paying for. This loan was for 72 months and they are also telling me I have to pay for 79 months. I do not know what to do. All I want to do is make my last payment and be done with these crooks. I have already paid for 70 months and cannot understand why after my last payment, I would still owe them $900. Something is wrong and I don't have another $900 to pay them with interest. This is just not fair. I don't know where to go from here and need some advice.

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    PriceStaff

    Reviewed Nov. 15, 2012

    I cannot do anything with my 1997 Camaro purchased in July 1997. They charged me 16.75% interest. At the time, it was new with 25 miles. The auto cost $19,995.00. With interest, they added on almost $10,000 making my car cost over $30,000.00; eventually paid in full as I did have a lot of problems that I fell behind. I told them straight out, come and repossess the car if that's what you need to do. They never did, as they just wanted more interest charges in their pockets. I’m still waiting for the title with the lien lifted but never received and cannot contact. Instead, they turned me over for collection with 3 credit bureaus. I need the title. The car now is almost 16 years old and I cannot afford repairs and insurance as I'm on disability. Help, please, I cannot deal with these people. What if it was their family? I'm sure they would then kiss ** and send title or would be much kinder.

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    Reviewed Nov. 5, 2012

    When I got to what I thought was my final payment, they demanded more money. There was a time where I had to skip a payment for an emergency situation. They said the payment would be pushed to the end and I paid a fee of a little over $100.00 to do so. This was in 2006 when I made last payment; no title. It is 2012, the car sits in the parking lot and I can't do anything with it. If I did not pay them in full, wouldn't that give them the right to pick up the car? I never received any past due, etc. Finally, I called them to send me in writing what is going on. They sent me a letter indicating their records show a balance of $1,055.03; pay and they will release my title. This was March 2011.

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    Customer ServiceStaff

    Reviewed Nov. 2, 2012

    My husband and I were having some hard times due to the recession and having a newborn. So, I did a deferment on our loan. Everything had been working out fine. I was making my payments on time, but then it seemed like the amount kept increasing. I always make my payment over the phone, which I make sure is on my pay day. Apparently, my payment didn't go through last month, but I wasn't even notified? I just actually set up my payment for this month on Monday, which would be next Friday. Still wasn't told that the payment for October didn't go through.

    Today, I am upstairs in my home taking care of my sick two year old and I hear my alarm going off. I thought someone was trying to break into my car. It was a repo company. They gave me no information, no papers, and just took my car. They threw my possessions by my front door and left everything there. My son's car seat, stroller, everything. I was in disbelief that this was happening. They didn't have me sign anything, show me anything, etc. I called GM and they said my current balance was $1,613 and I could make a payment via debit. I told the representative that they just sent someone to my house to repo my car! How could he not know that? I then told him that I need to be transferred to the department that handles this. I have been trying to call for the last hour and no one is answering. I have left numerous messages.

    After reading all your posts, I am terrified that this is just a ploy to get more money and I am going to lose my car. I don't have thousands of dollars sitting around to throw into this car. I am now seeing that this company appears to not want to work with people, and I may lose my car. Thankfully my husband has a car and we aren't stranded without a vehicle being we have two kids. Can anyone offer any advice?

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 23, 2012

    I have made my payments faithfully, on time, every single month. They reported me as 30 days behind in Sept. to Equifax, TransUnion, and Experian. I am actually one month ahead in my payments. Following the dispute, they reported me 30 days delinquent for Oct. today. Horrendous as it is, today is Oct. 23rd and the payment date is Oct. 29th. Yet, they've reported me late 30 days. Not once have I received a late notice or a call. They refuse to fix my records irrespective that I have all of the documentation from my bank and online confirmations from them. I'm getting a lawyer to deal with this. My credit score dropped from a very healthy 720 to 540 because of them. This is illegal. Shut them down. Anyone up for a class action lawsuit? It's on the way.

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    Customer ServicePrice

    Reviewed Oct. 20, 2012

    I paid a 5-year loan off and called them several times - still, no title. They keep telling me they're working on it. They were merging with another company and that's the reason for the delay. After a while, I just forgot about it. Well, 2.5 years later, I got a phone from them saying I have a balance of $188 and with interest it's over $500 to get my title. I asked them, "How come it took so long for you to tell me this," and they said my phone was disconnected. Ah, not true; they had a wrong address to my house. Now they have the right address due to my wife. Now, I'm worried it's going to be repossessed. I don't owe them a penny.

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    Reviewed Oct. 7, 2012

    I purchased my car used and have been paying every month. I pay more than the payment. It never goes down, always the same balance, and that is crazy. I will never do business with these rats!

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    Reviewed Sept. 26, 2012

    I have had a loan with Americredit since 2006, which should be paid off by now. They switched to GM, and now I’m told I owe $3,500 more. They do something to these loans. There is a recession. People do not have that kind of money to just give to this company. I will be looking further into this with a lawyer. I am a single mother. My funds are limited.

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    Customer Service

    Reviewed Sept. 20, 2012

    I have been getting phone calls just about every day. I lost my job last October; I told everyone who works there. They told me that I am now 70 days past due; however, I just made a payment. I have tried to get them to help me any way, but they tell me they will not help.

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    Customer ServiceContract & TermsStaff

    Reviewed Aug. 1, 2012

    I had a car financed with Americredit. First, they repossessed my car for 2 days threatening to auction off. They gave me an amount to get my car back which I paid. In March of this year 2012, I called and was told I had 5 more payments to make and my car would be paid off. Americredit switched to GMAC and I called the same number to verify that my car would be paid off in August 2012. She told me, very nasty, that I now owe $4,732.00 for August 15, 2012. I asked why, no explanation, but the contract will be up and it will be turned over to a collection agency. I have been paying $401.92 on a 2004 PT Cruiser and had 3 deferred payments. My contract should have been up December 2011. Thinking they added on 3 deferred payments is why I made the call in the first place. Something is really wrong. That will be 80 months of payments.

    The car was only $13,000 before I financed with a trade-in. I am late on July payment, which I am paying in a few days. Please help me to keep my car. Please give information asap on what can be done.

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    Reviewed May 10, 2012

    I sent a $426 money order by mistake to your company in Arlington, TX 76096-0477. I also spoke with someone there in the credit dept. I told them what had happened. I was told that anything cannot be done.The money order was sent on 4/30/12. It was delivered on 5/2/12 at 10 am, so we know it was delivered. I hope that they will forward it to my home. Please I need that money order back. It is for my first car note payment with Condor Capital Corp.

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    Punctuality & Speed

    Reviewed April 19, 2012

    I was recently diagnosed with recurrent lymphoma, and am being "fast-tracked" into a transplant program. I will be unable to work due to the transplant. I contacted GM financial, who took over Americredit accounts, to hopefully arrange a deferment or make reduced payments. GM stated they would not work with me but made sure that I knew the consequences of my not making payments on time regardless of the situation.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 23, 2012

    I got a lease through AmeriCredit for a 2008 VW Eos and paid on time every month. I then terminated my lease early by 3 months as I was pregnant and due on the day it needed to be returned and paid everything I owed off. Then all of a sudden about 10 months later I get threatening phone calls from the collections department at AmeriCredit about how I owe money and I haven’t paid. Mind you, I never received a bill; I only received a statement saying I owe $0. I spoke to the supervisor who was just as lovely as the guy who kept calling me and yelling at me. I used the car that year for 2.5 months during the tax billing cycle of my town and AmeriCredit wants me to pay for the full year of taxes and that’s why they started calling me.

    I sent them a copy of my returned plates and vehicle over 3 times, because every time I sent it once the next time I called they say they never received it or it was "misplaced". I said I am more than happy to pay for the 2.5 months of taxes I owe, but not a full year. Finally, they said they would submit it to the town for a refund. Any time I call them, all they do is talk down to me and tell me it’s out of their control and will not help me in any way. This battle has been going on now for almost a year! I even wrote a letter to the president of VW for help and it goes to show they didn’t read my letter as they wrote me back saying I am on my own and gave me the wrong phone number at the wrong leasing place to call. I would never work with them again!

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    Customer ServiceStaff

    Reviewed March 7, 2012

    After reading about so many bad outcomes doing business with AmeriCredit, I decided to take a screen shot of my bill one day before my note came due. The day after, AmeriCredit added nearly a thousand to my past due, and the total due also. It now states that I owe about $2,100 extra. I called right away and was redirected to a department that handles the pay-off, and was told to ignore what I've seen on the bill, that it's a computer glitch. I discussed that I want this corrected and was further told that he was a low man on the ladder and but if I felt it was important, that he would email someone about it. Even though minutes earlier he's supposedly talking to someone about my inquiry?

    It was a beat around the bush discussion with comments made that some people don't know what they are getting into? Etc, etc... And he also turned my request of an explanation of what I owe into a request of payoff. What a detour from the issue, I'm soon to be stuck with, I'm sure. Anyways, it’s very unfortunate for all of us who are trying to continue to pay on these accounts. I'm definitely expecting to lose this battle, but I'm going to do my best not to.

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    Customer Service

    Reviewed Feb. 27, 2012

    I had a loan through Americredit for a 2003 Sunfire. I made payments faithfully. Then one day, they showed up to repo it. When I asked the repo man why, he showed me papers saying that I was 5 months behind on payments. When I called Americredit and finally got an answer, they told me that 5 months earlier, a $15 charge was added to my payment for that month due to some error the previous month on their part. Since I had the payment as direct draw from my checking account and rarely even got a statement from Americredit, I had no idea this was going on. So they repo'd my car for $15 and then told me I would have to pay $2,000 to get it back and still make the rest of the $3,300 I still owed on the car. Obviously, I couldn't come up with $5k in a few days, so they sold the car at auction, after repairing everything they could find on it and sent me the bill. We started fighting the proceedings and stopped payments. They took our tax return and demanded the rest of the money. So we had no choice but to set up payments with them: $1,500 down and $500 twice a month until the loan was paid. Outrageous.

    So now, a year after, it is all said and done, I get a call from a debt collection agency. Americredit has reported me for the overdue/non-payed loan of $3,337. I am not freaking paying for that car again. And of course, Americredit has no records of us paying it off and we've since changed banks and therefore have no records either.

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    Price

    Reviewed Feb. 25, 2012

    I took out a loan on a 2000 Dodge Caravan through Americredit back in 2005. My ex-husband and I filed Chapter 13 bankruptcy in 2008. We had to file a Chapter 7 bankruptcy in order to get a divorce last fall. According to our bankruptcy paperwork, we owed less than $2,000 on the van. They mailed me a statement saying that I now owe over $7,000! It is absolutely ridiculous! The van is in horrible physical condition and has over 230,000 miles on it - Blue Book trade-in value is less than $500. I tried to make a settlement offer and they didn't even contact me to tell me that they denied it. My ex was able to keep his motorcycle for a $200 settlement offer when he owed around $1,000 (through another loan company). But Americredit is being an ** and repossessing my piece of ** van. Whatever, they can have it. I am not paying for it all over again. Americredit sucks!

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    Reviewed Feb. 23, 2012

    Like all the other complaints, they do something with their loans. I paid more than they show. Payoffs are ridiculously out of line with amount financed and nobody does anything. Now GM credit! No better.

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    Reviewed Feb. 10, 2012

    About a third of the loans funded by your bank to Prestige AutoMart 1175 State Road, Westport, MA 20790 are based on false, doctored customer pay stubs, inflated with your company’s awareness. It is unfair to the rest of us dealers attempting to make a living the legal way. If this is not corrected within the next 30 days, I will bring the proof to the proper authorities.

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    Reviewed Feb. 9, 2012

    I want to make a payment but I can't find the make payment link, so don't go calling my work. I'm not there. When I figure this out or if you can make it easier let me know by email. I don't like the Vnew System.

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    Customer ServicePriceStaff

    Reviewed Feb. 7, 2012

    The loan on a previously owned Uplander mini-van was financed for just over $20,000 that was to be paid at just over $540.00 for 69 payments, which would put the financing at over $37,260. There were 3 deferments on the loan and late payments, which were paid, but at the end of the loan, they called two months before the loan was paid, and said an additional $2,800 was owed on the van. The computer said the payoff was around $1,800, which I thougt was wrong, due to all that had already been paid.

    Where did that extra thousand dollars come from? They said it was interest on 2 months before we could pay the van off. There was no help from them in anyway. I was told that I could let it get repossessed, and sent to auction, and pay the difference from what it sold for. What a joke! I ended up paying almost $40,000 for a pre-owned vehicle that I financed for just over $21,000. Boy, did Americredit get their money, and from what I hear, this is general practice. If the goverment wants to get so involved in the running of this country. I let them give the people some real help against companies that rip off people so blatantly. I believe in making a profit, but this is greed, and way over the top. I will tell everyone I know not to ever use Americredit.

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    Customer ServiceContract & TermsCoverage

    Reviewed Dec. 17, 2011

    This company approved my car loan and I drove off with car of which I had to take a bus to go pick up two in half hours away from where we live. Mike Shaw Toyota called and said, "loan was approved come and get vehicle." I did and had an 1:00 appointment and I was there till 10:00 p.m. No plates have been sent and it has been one in half months, not 20 days as promised. We gave $2,000 down payment and money orders were deposited on Nov.16th 2011 by Mike Shaw Toyota Corpus Christie. Car payment was sent certified to AmeriCredit $236.00 on Nov. 30th 2011 of which they have deposit it on Dec 1st 2011 this payment was not due till Dec 28th 2011 but paid early!

    I received a call from Car Dealer stating they wanted us to return vehicle stated loan had not been approved and that they would have to put car in both my name and my daughter which is my durable power of attorney. I am handicapped and unable to drive, she is my 24/7 provider who makes all my decisions due to my condition and vehicle is mine, they used my credit and I am paying car payment and full coverage insurance. They said we keep it rate would go up to 21.99% or return it. The original term and conditions was 11.99 %. I believe we fall into bate and switch law including other boundaries and scams that dealership is currently doing to us this now includes threats to personal references that were given to them on the application.

    AmeriCredit was faxed the full coverage insurance 3 days after the purchase so we have complied with their terms. They also had stated the vehicle was in the shop when we called and said my daughter was on her way to go pick up car and that roof was being fixed as it is a convertible and was being washed, waxed and gased. When she arrived to pick up car it was filthy, not gased and roof did not work? they stated that roof had a recall and parts would be ordered and they would call us and would not charge us.parts apparently is in so instead of calling us they are calling all our references and threatening them? we gave 5 references they called all of them? Why?

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    Reviewed Dec. 13, 2011

    I have paid Americredit $40,000 on a 2005 Nissan Altima. The original cost of the vehicle was $21,000. I have paid my deferments and pretty much have the late fees. Americredit will spend more to repo my car than what is supposedly left to pay of the simple interest loan. I wasn't advised of the simple interest loan at the time of purchase but it was explained to me as a straight loan with a higher interest rate based on my credit. I have already paid them back. And people wonder why these the Occupy Movement is gaining momentum… I will find a lawyer to file some sort of class action suit because this is ridiculous. I can see if I had paid the loan as agreed upon at the time of purchase, but I have paid more then twice what my car is worth new. Result is repossession even though I have paid over 90%of the loan.

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    Customer ServiceContract & TermsStaff

    Reviewed Sept. 27, 2011

    I purchased a Suzuki Grand Vitara on 2/11/06 with Carmax and was financed with Americredit. They have harassed me the whole five years.

    They call nine to 10 times a day and even call other phone numbers if I call them on it and demand to speak with me. In April 2011, I lost my job I had been at for 10 years. My loan with Americredit was due to mature on 5/12/11 and I had three payments left to make. I pulled my 401K out and made the very last payment to them on 5/9/11, which I had made 54 of 54 payments on the contract. I was told that I would be notified of any balance.

    I was sent a letter in the mail that I owed them $2500 more with no explanation, no detailed statement, no payment plan. I was told I had 120 days to make the payment of the balance in full by 9/12/11 or it would be charged off on my credit and I will never receive my title until I pay it. I continued to receive calls, threats of repo, charge off, no title and rudeness from every rep.

    I went online today to look at my account details and there is a different amount that I owe them now, it's $2731.97 and a payment coupon of $179.70 monthly due by 5/12/11, which I was never told about or offered to. I was told to make four payments of $625 by 9/12/11 and that would satisfy my loan.

    I will never recommend them and they should not be able to harass anyone like that, especially after they have completed the contract terms and now you want more money.

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    Customer ServiceContract & TermsCoveragePunctuality & SpeedStaff

    Reviewed Sept. 8, 2011

    In February of 2010, I was severely injured at work, which meant I had to fight my employer and the workers’ compensation board. We were doing okay for a while, but in March of 2011, we were ruled against and lost the workers’ compensation income. This came on the heels of my spouse losing her job.

    We explained the situation to Americredit and worked out a deferment that was for a 2-month span, which for a 5-year loan is not that long. Pretty much the day the deferment ended, they were calling, and I don't mean just once or twice a day, we are talking as many as 9 calls in one day.

    They finally said the car was slated for repo and I did not argue. The repo people however, never showed up and I received several more calls telling me it was in repo. Finally, we were told that my workers’ compensation would be reinstated and we made a large payment to Americredit, which was supposed to get us flush. Instead, they chose to apply part of it to interest.

    We continued to receive several automated and manned calls a day, until finally, I was told by one female representative that she saw the problem and would fix it. This "fix" did not happen as we continued to get many calls.

    Finally, after we were told by one rude rep that she was "not going to invest time listening", I spoke to a manager named Tim, who we set up another payment to cover the "owed" amount and the next month’s payment.

    The very next day after making this scheduled payment, we still received multiple calls. It's bad enough that we hate the car, the loan terms are ridiculous and that the only reason we got it was that we needed a reliable vehicle for our family. But to be continually harassed on a daily basis even when we have caught up, it's enough to make you want to scream and cry.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed Aug. 25, 2011

    What are my rights as a consumer in a car loan agreement? What amount and type of personal information for disclosure is ethical? What are my options to pay off this debt if the principal balance continues to increase?

    Yesterday, I was declined a deferment due to failure to provide different personal references. I have filed one deferment in the past with this institution and the personal references for that application still exist and are credible (immediate family members, all individuals are alive). The reasons given to me for rejecting my application are "you are not giving us different references in case we are not able to contact you directly, the references you have on file are not good enough, you are not being cooperative and wish to give us what you feel like giving us, these are the terms for this deferment, we can't help you if you can't give us better references."

    The reason for failure to make payments in a timely matter stem from my existing employer's inability to provide me with full time employment. In the past three months I have communicated this with my lender, placing phone calls every two weeks and making payment arrangements. Throughout each phone conversation, none of the customer representatives have suggested a deferment. Therefore I am accruing fees to my existing loan (e.g. late fee for being late on payment more than 10 days, late fees for not paying minimum amount monthly). This is gradually increasing my principal balance and ultimately hindering my ability to pay off my debt in a reasonable amount of time.

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    Reviewed Aug. 20, 2011

    I would never recommend anyone to do business with this company Americredit Financial Services. If they were the last auto finance on earth, I would rather walk. I had 66 months to pay on my loan. It expired in November of 2010. I never miss a payment. My payment was due on the 19th of each month. When I thought that I had completely paid for loan, they told me I had a balance of $1700 still. I asked them how is that possible when I have never missed a payment. Their response was "Well, if the payment reached our office a day late, we charge for interest." Why wasn't I informed of this? They gave some ** answer. Never again would I do business with them.

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    Reviewed Aug. 16, 2011

    Approximately one year ago, I encountered a financial difficulty that required I get an extension on my truck payment with ALLY (GMAC) for one month.

    I called and the extension was approved. I paid the amount identified as instructed by the customer relations individual and thought everything was okay. I later received paperwork in the mail that required my signature for the extension, which I signed and returned.

    I have recently discovered my credit report has been reported 30 days late for this payment and ALLY(GMAC) states the payment was not late, but the paperwork I had to sign was late. So they can not remove the 30-day late from our credit reports.

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    Reviewed Aug. 10, 2011

    The payments are not going though.

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    Reviewed Aug. 9, 2011

    In April of 2007, my social security number was used to obtain a $60,000+ car loan in Washington state even if I live in CA. Suspect placed a $13,000 cash down, and received a car loan from GMAC / Ally.

    Suspect's application states he's self-employed and makes $45,000 a year as a tattoo artist. Hard to believe he could get a loan for a Cadillac Escalade.

    I did not find out about this until 2011 when the IRS audited me asking me to claim the $13k cash used as a down payment. I investigated this and was lead to Ally.

    Since January 2011, Ally has done nothing but given me the run-around. Claiming they only deal with the dealer, not customers, they had no knowledge he was using someone else's SS#, etc. They did not do their due diligence and claim they don't work that way. To date, the IRS is holding my 2010 tax refund and Ally will not respond other then they are not liable nor responsible. They state they have tried to repose the car but cant find it. I spent my own money to locate it, although they could ask On-Star to help too. Ally overlooked this one, didn't do their job and is big enough to screw the little guy.

    Ms. ** at Ally is useless and uses the same letters over and over when I make complaints. I will no longer deal with her and will email executives at Ally until this is resolved.

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    Reviewed Aug. 3, 2011

    I have been unemployed since 1/21/11. I explained to them that I have no income to make car payments. After three months, I was told if I could pay 250.00 dollars, they would give me a one-time grace due to my unemployment and catch me up so I would not have to worry about repossession of auto. My only income is child support. I sacrificed the money, leaving none for food at home.

    Within three days, they started calling and threatening me with repossession of the auto. No one would listen, no one would help. They called me and left messages all day at least 5 to 8 times a day. I just don't even answer anymore for I am sick of their rudeness and all they want is money that I do not have. I need automobile to seek employment but I'm ready for them to just come get it and let the harassing phone calls stop.

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    Reviewed July 26, 2011

    On 7/25/11 at 2:26 PM CST, Shari from Americredit (888-755-8646 ext 77112) called. She spoke with my mother, and never stating the memoranda statement, or explaining to my mother that it was an attempt to collect a debt.

    She continued to go into detail about my personal debt with their company; telling my mother that I was several months behind on my auto loan, and other personal information that only the loan holder (me) should know details about.

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    Reviewed April 26, 2011

    I got behind in my payments on my car note which I have been paying faithfully for the past 5 and 1/2 years without any default. I recently contacted AmeriCredit to explain that I am going through some hardship and if they could restructure the loan. They told me that they do not refinance and that there was nothing that they could do. I explained that I will borrow the money to pay off the loan amount which was about 12k left and that I just needed time to gather the money.

    I tried to make a payment to Christina in the Canada office, but she kept trying to push my payment behind which would extend the loan for several months more. I explained too that I wasn't interested in that and I just wanted to make a payment. She persisted without taking "No" for an answer. Later the next day, I checked my account and found that they deducted the payment which kept me 60 days behind. But I was planning on paying off the loan and had asked for a payoff statement.

    This is what I believe a problem--an illegal repossession of my car. On Friday, the 22nd of April, my car was taken in repo by AmeriCredit. I know I have a contract which has only 18 months left and of which I was not aware that I signed a 7-year car note. I went and paid the amount they said that I owed and gave them two references and had my Insurance send over a copy of my coverage.

    I lost three days of work and countless sleep, because there were tire marks on the pavement which tell that my car may have been damaged. And still, AmeriCredit will not release my car, saying that they never received the fax from my insurance. I've called my insurance several times and have confirmation that it has been sent. Why won't AmeriCredit release my car? it costs more for storage fees which I cannot afford.

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    Reviewed Dec. 6, 2010

    My vehicle was repossessed and they never notified us that GMAC is now Ally finance. No offers to redeem or reinstate loan balance, or the vehicle, so that we could recoup our personal property. According to Federal Trade Commission if a vehicle is more than half paid, they need to refinance on balance, before they repossess. They said we hadn't given a payment in more than a year. How can that be, if you skip just one payment, they are calling you. We never received any calls as to the status of the vehicle loan, nor that the insurance had not paid. If and when they stopped paying, they should have advised us, and we would have called them (the disability insurance).

    Our disability Insurance, bought with the 2006 Chevy Silverado, covered in case he become disabled and/or unemployed, and both things happened. I feel they are not crediting those payments, that the insurance paid and they are not responding to the certified mail we sent, requesting and resubmitting all the payment records they have provided us with (insurance). Please hep, as I understand California has won a class action suit against GMAC for wrongful repossessions on California residents.

    I am disabled and have been diagnosed with fibromyelgia and rheumatoid arthritis. I have had to go on the bus at 6AM, and my spouse, the signee on the contract with GMAC, receiving her unemployment checks since May 2006 through September of 2007. She was disabled from February 2006 through July 2009. We have lost everything, due to that fact that we had no transportation, and were not advised of anything being wrong with the account, until the vehicle was repossessed!

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    Reviewed Nov. 29, 2010

    I purchased a new vehicle in 2004. It was a Nissan Xterra at 14.995% rate of interest. I made all payments with the exception of two extensions during the life of the loan. They were added to the back in extending my payoff date, I have no problems with that. I am making my last payment on Dec. 18, 2010. The finance company has recently sent me a letter stating that I have an unpaid amount of interest of 2,300.00 dollars that they claimed was owed early on in the loan.

    This is the first time I am being made aware of this claim. There was never a mention in the monthly statements or during any of our verbal conversations over the length of the loan. It's been implied that I will not receive the pink slip and my vehicle is subject to repo if this amount is not paid in December. My question is, do I have any recourse at all? Also, my original contract is faded and not readable, and this finance company is not the original company. They sometime during the course of the loan, purchased Long Beach Acceptance Corp. which is who I financed the car with. Thank you.

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    Reviewed Oct. 30, 2010

    For the past two years, I have paid my note two or three months in advance, each time itemizing monthly payments on the checks. I have fought with this company for just as long regarding their willful and continual misallocation of my funds, which has resulted in collections calls to my home and past due fees that I do not owe.

    After having paid for August, September, and October of 2010 in August of 2010, I was collected on by Americredit twice in October for past due October balances. I have explained ad nauseam that I have paid in advance for the last two years (since September 2008) and that I am tired of always calling to ask that their fraudulent late charges be removed and to stop the harassing calls to my home as I am not past due.

    Americredit has dismissed my concerns because they use a computer to allocate the funds; thus, no person is responsible for the mistake since no person actually allocates the payments. The actions I have described from Americredit are harmful to my credit, since they will not hesitate to report "past due" balances. Further, Americredit is harming my well-being as I constantly have to argue with unprofessional people who do not give a ** that the company is committing fraud.

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    Reviewed Oct. 25, 2010

    I have learned that AmeriCredit is the worst auto loan company to deal with the hard way. At first, I could afford their bills for one vehicle, and then I traded it in for another vehicle because I had to travel through the mountains and my first vehicle couldn't get through them. The remaining payments from my first vehicle were added on to my new vehicle's loan as I requested, which only brought the payments up around fifty dollars.

    Now my other bills are piling up, and I've decided that I need to make sacrifices in order to make ends meet, considering that AmeriCredit won't help me. Instead making small adjustments so I could pay later, but added on the late fee instead, which doesn't help my current situation.

    I decided that my vehicle needs to go. I managed to find a potential buyer, and everything was looking good. When I called AmeriCredit to let them know what's going on and allow them to do a credit check on the new buyer, AmeriCredit denied it before I could even pass the phone over. They're saying that I'm not allowed to sell the vehicle to anyone unless it's been completely paid off first, even though they know about my financial situation.

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    Reviewed Oct. 18, 2010

    This company is like a mafia. You borrow money for car and you pay two or three times the cost of that vehicle. We filed bankruptcy and the car lot we went to claimed this would help get us back on track with our credit. They failed to tell us that it was only going to hurt us more. This company needs to be investigated by the BBB or someone. This company is out of control. They give you a outrageous payment and then they only put maybe $80 to $90 of the payments you make to the principal of the loan.

    Due to the economy and hard times, I lost my job and now stay home to take care of my kids. My husband still works and we have made a few late payments but last month, I called to make a payment and they told me that the payment would be for the 8th of Oct. But instead, they took it out on the 8th of Sept. which caused my checking account to go into the negative and bounce my mortgage payment. So now, my house payment is behind and I'm stuck with late fees on it and the fact that this company can get away with all of this is appalling to me. If a normal person done business this way, they would be shut down. That's what the government needs to do to this company. I think that everyone suffered from the economic crash and for companies to operate like loan sharks is only going to keep people in debt. It's a trap you can't get out of.

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    Reviewed Sept. 23, 2010

    This letter is to bring your attention to our negative experience with Dana ** of the Chandler, Arizona AmeriCredit location and to lodge a formal complaint against her. I became involved with this matter after my son, Blake **, came to live with us in Colorado this past July due to his unemployed status and subsequent eviction from his home in Hawaii. Unfortunately Blake is one of the many victims in our current National economic crisis and as a single father, sought our help to house him and his son while he searches for gainful employment. We contacted Dana **, per her request, to discuss options available to us to rectify the delinquent status of Blake's 2004 Ford Explorer.

    All conversations with Ms. ** were via speaker mode so all three of us would be clear as to what was discussed. In our initial discussion Dana advised Blake that he was 82 days delinquent and that a repossession order had been issued. Blake educated Dana to the fact that he had previously contacted AmeriCredit as soon as he was downsized (approx. March/April) and tried to refinance or modify his monthly payments in an attempt to work with AmeriCredit to avoid delinquency.

    Blake was told that AmeriCredit does not refinance loans and that the only option available to him was to defer his delinquent payments and remain current on all future payments. Dana even acknowledged that until Blake became unemployed he was in good standing with AmeriCredit, but that she couldn't discuss our options until she had the location of the vehicle.

    I explained to Dana that I wanted to ascertain what our options were before divulging the location of the vehicle because repossession might be a mute point as Blake's father, step-mother, myself and my husband were looking into the possibility of satisfying the balance of the vehicle or becoming current, but needed more information, including balance owed before making that decision. Dana's demeanor and voice became hostile as she kept pressing for the location of the car before any further discussions could take place.

    I also explained to Dana that my past experience in former positions as a Director of Sales and Marketing and Senior Account Executive, afforded me the insight into her attempt, but ill applied use of strategic maneuvers utilizing canned dialog, repetition of company protocol and constant side-stepping techniques. I requested that she take a step back, calm down and remove the hostility from her voice/antagonistic attitude before our conversation could continue. I asked several times to be elevated to her supervisor as I felt her attitude (though Blake and I remained calm and even-toned) hindered our successful communication.

    Dana refused and stated that she was the agent assigned to the case and that her status as Assistant V.P. was as high as we could go. The only information we obtained from Dana during that conversation was the balance due, confirmation that AmeriCredit does not refinance loans, that the delinquent balance would have to be brought current/or deferred, and that future payments of nearly $500/month would have to be made on-time, and that no other options were available to us other than payment in full to satisfy the loan. I then ended the conversation by advising Dana that I would discuss the options with all parties involved and contact her. She gave me a deadline of 5-business days to do so.

    On the 5th business day, I received a voice message on my home answering machine from Dana asking us to contact her. I was furious as we have outgoing ID-blocker on our phone so Dana should have not had access to our home phone number, nor did I divulge our address/telephone number to her at any time. I returned the call and left a voice message stating such and that she did not have my permission to utilize my home phone in the future. Blake and I called Dana back the next day and informed her that we had an appointment the previous day with a Bankruptcy Attorney (true fact) and due to Blake's homeless and unemployed status, we felt he had no other recourse than to file bankruptcy due to AmeriCredits company policies. Dana's response was, "we'll see how the Bankruptcy Judge rules".

    After that rude remark, we provided Dana with Blake's new address here in Colorado and gave Dana the physical address of the vehicle. We requested the name and phone number of the repossession company so we could cooperate fully by personally contacting them, provide them the code to the key less entry door, location of the keys inside the vehicle, and exactly where it was parked for easy access. After providing us with the repo company's information, Dana asked us to provide her with our Attorney's information to forward to her legal department. We declined so she hastily ended the conversation and hung up. We immediately contacted R.T. Towing at 808-885-4488 and provided them the information noted above.

    I was infuriated with Dana's continued hostile and rude attitude and the way she ended our phone call so after our conversation with R.T. Towing, I called AmeriCredits Chandler location, asked to speak to Dana's direct supervisor, and was transferred to Mr. Erin **. I explained to Erin that I wanted to lodge a complaint against Dana and then went into detail about her deplorable and unprofessional conduct. Blake and I had a lengthy conversation with Erin and requested that our detailed conversation be noted. I also suggested that if the company keeps recordings of customer/agent conversations, that he access the tapes to substantiate our attempts to cooperate in a calm manner, and Dana's continued rude and unprofessional behavior.

    I am amazed that Dana's tactics, coupled with her lack of any sort of feigned compassion or empathy, have been rewarded by elevating her to the Assistant V.P. status she holds with your company. I explained to Erin, as I had to Dana, that we (Blake's parents and step-parents) wanted to explore the possibility of a reduced pay-off amount to satisfy the loan in lieu of filing bankruptcy. Erin explained that it is not AmeriCredits policy to do so. I proposed an amount of approximately $7,000 (blue book value of the car is only $10,000 even though the balance was $14,593,37) as it would likely be more than the company would receive at auction and was all that we collectively could afford at that time. Avoiding a bankruptcy filing would benefit all involved. I asked Erin to elevate this request accordingly and let me know if it would be considered.

    We also provided Erin with Blake's new Colorado address and e-mail address as a means of communication because Blake's cell phone was soon to be terminated. I advised Erin that we would continue exploring avenues to become current or satisfy the loan in full. Erin assured us that we would receive written notices of redemption/sale and a specific amount of time to cure the delinquency prior to the sale of the vehicle. We received no such notices to the Colorado address we provided. We appreciated Erin's explanation of the repossession process/procedure including the written notifications involved. We had previously requested the information from Dana who declined to respond. We thanked Erin for his cooperation and time. I applaud and would like noted, Erin's empathy, compassion, and professionalism.

    He extended dignity, courtesy and respect to Blake during these hard and humiliating times. Erin made us feel that he truly understood that everyone falls on hard times, but that the destruction caused by those hard times does not define the person. As noted in the body of this letter, we provided both Ms. ** and Mr. **l with Blake's new Colorado address (**, Colorado) upon disclosure of the vehicles location; prior to the date of the Explorer's repossession. Unfortunately the change of address apparently was not noted in Blake's file as the notice of right to redeem and notice of our plan to sell property were mailed to an obsolete address, which in turn was forwarded to another obsolete address, and did not reach our possession until well past the sale date of the vehicle.

    This oversight by AmeriCredit (and possible sabotage from Ms. ** due to our direct complaint against her) precluded us from our lawful right to redeem or become current in payments prior to the vehicles sale and therefore negates any outstanding balance due. We have filed a complaint with the Federal Trade Commission and intend to elevate this matter to be investigated for lack of due process, malicious intent and possible class action suit if similar complaints have been filed. We understand that you have a limited amount of time to acknowledge our complaint and expect a prompt response outlining the intent of your actions including collection proceedings or dismissal. I have received a letter from the Legal Department of AmeriCredit stating that they "would like the opportunity to address the concerns stated in the letter, however more information is required.

    At your earliest convenience, please fax a signed letter of authorization from our customer to discuss the account. Upon receipt of this information I will research this matter". I appreciate this gesture; however, I was denied due process and I lost my car. Now I face the possibility of them pursuing me for the outstanding balance. Their company policy of non-modification (even after my contacting them immediately after the loss of my job) proved to be pointless/fruitless. That coupled with possible sabotage from the "agent" warrants research and repercussions. How many other "clients" have they done this to??? Thank you for your consideration!

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    Reviewed Aug. 12, 2010

    I had to file bankruptcy several years ago and almost right away was involved in a car accident in which my car was totaled. I was able to get a loan with AmeriCredit for a late model Ford Explorer and have made every single payment on time. One month, someone misread the amount on the money order and entered the wrong amount in their system. They started to harass me at work and refused to correct their records despite having proof that the money order was in the correct amount.

    They even told me one time this was "my problem" to work out. Well, within a few days I decided to file a complaint with the Texas Attorney General's office and included the name of the lady that said it was my problem. Then I sent an e-mail through their website to AmeriCredit to tell them what I had done. They promptly corrected their records and I have had no more problems with them.

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    Reviewed Aug. 4, 2010

    Honestly all these complaints I hear about AmeriCredit, it is pretty annoying and vague. If your payments were on time, then none of this would happen, right? I believe it is bad budgeting on the consumers end here. This company is a sub-prime lender, meaning your credit is not the greatest of credit. It is pretty self explanatory, there is a reason why AmeriCredit financed your vehicle, because no one else will. Now don't get me wrong, I am not perfect, no one is, but also no one forced you to get financed through AmeriCredit and no one forced you to sign a contract with high interest and high monthly payments, the decision was made on the consumers end, not AmeriCredits.

    Put it this way, if you were a finance company and your customers were delinquent on their account, what would you do? Exactly, you would try to get your money or at least some of it back. Unemployed, sick, off of work and no work hours, cut? In life there are no excuses, only results. Budget! Save money! If you know you have a note due, why would you go shopping and blow half of it off? If you are unemployed, hurry and find a job, maybe? I think it is funny, don't get me wrong, but society has a way of "milking" the government. The unemployed people just accept it the way it is and just keep on taking the unemployment instead of looking for another job.

    When people find out they will make less then they did before, they always turn down that job. Keep in mind you can only get so many extensions on your unemployment. For the ones saying, "I was sick for a week and cannot make a payment because I was off work," that is a [lie]. Ever heard of sick time? If you haven't, well, you get paid for the time still. Like I said early, there are no excuses in life, only results.

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    Reviewed June 4, 2010

    My car was repossessed. Later, it was sold for an undisclosed amount. I received a bill saying I have to pay 11 thousand. However, I settled for 50 percent of the 11 thousand which is about 5 thousand. I was told that if I cannot pay for a vehicle and it is repossessed, I shouldn't be paying for it. Am I being scammed? The vehicle which I was paying for was worth about 21 thousand. At a monthly payment of about 700 dollars, it's taking a huge chunk out of my wallet. I've no money for living expenses and food. I'm practically broke.

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    Reviewed May 21, 2010

    I have been making payments for 60 months, which was the life of the loan. I got behind a couple of times and in December 2009, asked for an amount to catch everything up through the January payment. They gave me an amount and I paid it. Since then, I have paid every month on time. This month, they showed a payment made on the website but say that it was an invalid bank account number. They also said the same thing happened in Feb, but I was never notified. So according to my account, I owe 9 payments so I asked them for a payoff. My calculation of $432.39 per month is $3891.51. Their actual payoff amount quote is over $7k. They have continuously harassed me for 5 long drawn out years, threatened me many times. I have paid them $26k and the loan was for $16k for 60 months. This month is month 60 and I have put 3 payments on the back of the loan. This is by far the worst company I have ever in 43 years dealt with. I am a single mother of 3 daughters. Is there anything I can do?

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    Reviewed April 1, 2010

    I have been paying a car loan for 5 years. And it is not on my credit report. Or my mortgage.

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    Reviewed March 30, 2010

    I’m getting calls 3 times a week looking for my son who has not lived here for 20 years. Today, they have called my next-door neighbor wanting information. She told them she does not give out personal information. She ask how they got her phone # and the lady hung up.

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    Reviewed Jan. 7, 2010

    I fell a little behind in my auto payment around October 2009 due to having to pay for books for school a month prior. So I received a call from a GMAC representative named Bill the week of November 8 to discuss why the account was past due. I then told him the happenings, and he then began to tell me I could get a 60-day extension on my account. The basis of the 60-day extension was to pay the discussed amount, which was $500.00, and when that payment was made, I could then be eligible for the 60-day extension.

    What the 60-day extension would do was put the October and November payments on the end months of my account. I was told to call after submitting this payment to ensure that the extension would be applied to my account. Hearing this and agreeing to take the extension, I submitted a payment of $500 on November 18 to cover for late charges for my October payment and to obtain my extension. I called during the process of wiring my money via Western Union to ensure that I'm sending it to the right place.

    When I called and got connected to a representative, the representative I had spoken the week prior, Bill, wasn't at the extension he provided for me to reach him at. This time I was in contact with a lady, and we talked through the process. I made mention of the 60-day extension that Bill said I could obtain. She was very polite with handling the account and stated that she'd note on the account for my extension to take place.

    Thinking everything is "Hunky-dory" (going good), I get a call from a GMAC rep named Ernest **, the week prior to December 16. He wanted to know how come I haven't submitted a payment in December. I then relayed the information to him from the conversation between me and the representative Bill. He then proceeded to say sorry for the misleading information provided by their representative, but I was ineligible for a 60-day extension, because I had received a 30-day extension in February earlier in the year.

    He then said I needed to come up with $218 for late charges from October. The initial plan was for me to pay the $218, and they'd work with me for the December and January payment. And then, I'd be eligible for a 60-day extension in February.

    Very bamboozled and aggravated at this point, I decided to gather the money and send it in. I sent a money order for $219 on December 16 to the mailing address provided by GMAC's automated voice, which is located in Louisville, Kentucky. As a follow-up procedure, the rep called a couple days later to see if I had sent the money, because it had yet to reach them.

    Unfortunately, the money hadn't gotten to them yet, and the rep was beginning to grow impatient with me and proceeded to ask for me to send an additional $218. I told him I had no way to come up with the money and told him to check the location where GMAC's checks and/or money orders are to be sent to. He replied, "That is too long of a process." Very infuriated with me, the two of us then just get off the phone without resolving anything.

    So, time went by, and on January 5, 2010 at 12:10am, a guy was knocking at my door and said he's the repo man. He has my 2007 Impala hoisted up on the tow truck already and let me get my belongings out of the car before towing it. I told him my predicament, and he said, "Between me and you, GMAC are idiots. But don't tell them I said that!" He then said, "Things like this happen all the time, but you could call them (GMAC) in the morning, and they'll probably release the vehicle if you tell them what you just told me." Then he drove away with my vehicle on his tow truck.

    I called GMAC the next morning and asked to speak with a manager and was transferred to speak with a Jacob **. I then proceeded to again regurgitate the information from previous conversations I held with Bill and Ernest **. He started getting very ignorant and rude, because I began telling him that his rep was at fault for giving me misleading information and having me thinking one thing when it's another. He then crudely stated, "Our rep isn't at fault. You just need to accept responsibility for your actions." I then told him I could have done something, if I had known from the beginning that I wouldn't be eligible for an extension.

    The conversation was then ended after that. I called back to speak with another rep and was given a number to what's called their "redemption center," because they're no longer handling my account at the bank, and whatever. I then called the redemption center to complain about the situation, and they said they couldn't do anything about it, because no payment had been posted to my account. Then I finally got to thinking to find my receipt from the money order I sent. I searched frantically for the money order receipt and found it, to call the place I purchased it from.

    After getting connected to someone, I gave her the money order number and the amount of the money order. She then told me the money was cashed and cleared on December 28. I then asked "where," and she said I had to come in person for that info to be relayed to me. After bumming a ride to the Currency Exchange I purchased the money order from, the lady printed out a copy of the front and back of the money order to show where it was cashed.

    The lettering of the stamp that was used to stamp on the back of the money order was illegible, but the lady said, "it appeared to cashed at a bank, but I can't tell where." So there's a towed car. GMAC still denying any payment being posted to my account. But there's a cashed money order and a distraught individual without a car who has to bum a ride to and from work and has to cancel his classes for the Spring 2010 semester, because he has no one to take him to the university he's attending 35 minutes away in Hammond, IN, and he's living in Joliet, IL!

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    Reviewed Jan. 3, 2010

    I was in the process of moving to Alabama from California. While doing so, I canceled my insurance policy from California in order to re-establish one in Alabama. I allowed a childhood friend to use my vehicle in order to drop me off and pick me up from the airport. This person had a non injury accident in my car. I took it to a repair shop to have an estimate done on the repair. I later found out the owner of the repair shop had a gambling problem and ran a mechanic line on my vehicle. I was displaced from work at the time due to a work related injury which required lower back surgery. Needless to say, I could not afford the payment much less the repairs. Americredit apparently never received the vehicle and auctioned it off, and I am left with the entire amount owed on the car. The damages were appraised at less then $3,000. In my opinion, the car was worth something at auction which would have reduced the amount I now owe.

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    Reviewed Jan. 2, 2010

    My mother purchased a vehicle which was financed by AmeriCredit. My mother was diagnosed with terminal cancer a couple of years after the purchase of the vehicle; through her chemotherapy time frame I continued making the payments on her vehicle to help her out. In January of 2009 my mother lost the battle to cancer.

    During the 6-month period which she was in and out of the hospital I contacted AmeriCredit and advised them of my mother's rapid deteriorating state. The cancer had traveled to her head and she was deteriorating rapidly and her mental state was also deteriorating rapidly. I faxed a written request to provide me with the payment information so I could continue making her payments on the vehicle.

    AmeriCredit began taking my payments and suddenly decided they would no longer accept payments from me. However, AmeriCredit continuously called me to my personal cell phone and my place of employment up to 20 times per day demanding to speak to my mother. I would continuously advise them that my mother was terminally ill but they on many occasions told me that I was lying to them and that I needed to put her on the phone. I would tell them that I would be submitting her payments AmeriCredit would continuously tell me that they would not be accepting them.

    My mother finally passed away from her cancer in January of 2009. AmeriCredit continued to contact me and I then refused to talk to them since they had refused to talk to me during my attempts to assist my mother. They would tell me that I was lying and that my mother had not died. They then began calling my place of employment numerous times even asking to speak to my immediate supervisor and the main boss. I was pulled into the office by my supervisor who advised me that a lady from a company AmeriCredit was continuously calling.

    I advised her that I owed the company no money, and the account which they were referring to belonged to my now deceased mother. I felt I had no obligation to them since my name nor signature was on the contract. AmeriCredit continued to harass me calling me 20-30 times daily and even called my sister and offered her $200 if she would give them my address. Since I did not owe them a dime and I never signed a contract with them I am having a hard time understanding why they would go through extreme measures to collect something from me which I did not have. They were very crude at the statements they would make to me and tell me that I needed to tell them where the vehicle was located.

    At this point I had no idea where the vehicle was, I simply assisted my mom with payments in her time of need. I didn't feel I was financially obligated to AmeriCredit once my mother passed away. I was threatened by this company so many times and the calls to my place of employment continued 10-15 times per day. Can a company do that? Harass a person who owes them nothing as much as they harassed me? My reputation at work was damaged. The representative was persistent and lied to my supervisor and advised her that I was not paying my debts. I never owed them anything. The embarrassment that was caused to me has caused irreparable damage to my professional status. Receptionists and coworkers all received numerous phone calls from this company looking for me when I owed them nothing. Not to mention my sister being bribed. Can companies do that? Bribe people like that? I am appalled at the things corporations get away with and it seems like we can do nothing about it.

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    Reviewed Dec. 2, 2009

    Americredit repossessed my car around 3:30 this morning. I made a payment earlier in the day and was told by Rebecka (I believe) that everything was fine, and that I could make the other part of my payment on the 6th. I asked if that was ok and she assured me saying, "Yes. You are fine." At 5 pm, I received a phone call from another Americredit representative asking me for my payment. I told her I had already made it and she told me that she hadn’t even checked for it. Americredit has led me on to believe that everything was ok; they lied to me. Americredit has also violated my privacy by telling people who are not on my account, my personal information. They have violated me in many ways. Please help me.

    Instead of just paying the $150 on the 6th of December and the balance afterward, I am now responsible for over $1600 in repossession fees when I was lied to. I cannot afford this in any way and I have mental anguish from this. I didn’t sleep all night and I wasn’t able to take my baby to the doctor, my older child to school, or go to school and work myself. I am going to lose class credit behind this and possibly lose my job.

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    Reviewed Nov. 21, 2009

    6-year loan, lost job on 10/08 and very bad financial year. Every rep I spoke with knew my situation and claimed that they would work with me. They did until 10/09. The loan went into charge-off for $1,404.00. I spoke with Justin and wanted my checking account debited for $500.00 on my next payday week of 11/09. He refused and said Americredit wanted full amount. I told him I did not have $1,404.00 and if I send him $500.00, would he send it back. He said no but it would not matter, he wanted the full amount.

    On 11/17/09, Tuesday, the truck was taken from a friend's driveway where I was the night before. When I realized what happened, I paid the full amount on 11/19, Thursday by Western Union Quick Pay. Per the Western Union rep, the Americredit company received payment within minutes. Justin refused to process the release of the truck and insisted that is company policy. Now 3 days later, I still have no truck release and storage fees are accumulating. After reaching someone in the charge-off department, they are still claiming the truck may be released in Monday, 11/23. I guess that remains to be seen.

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    Reviewed Nov. 6, 2009

    My daughter had her car repossed. GMAC has been nothing but rude to her while she was trying to negotiate prior to the repossession and truly rude after they repossed her car. She added me onto the account so that I could handle this for her. They have been rude to me, given me false information and also not given me all of the information. I have spent over 2 hours on hold trying to work this out between yesterday and today and then the 3rd time I was on hold today, while waiting for a supervisor, the call was completely disconnected after being on hold for 45 minutes. I had gone to Walmart and wired the money last night and today I wanted to verify that they received the funds and arrange for my daughter to get her car back. I can't believe that GMAC is so unwilling to assist me and continues to be rude and waste our time when we are trying to clear this matter up. Today I even had John comment, "well lady..do you want you car back or not" . From 1996 through 2000 I actually worked for GMAC when they had an office here, and I can't believe the lack of professionalism and rudeness as well as not assisting me in helping my daughter get her car back. The moneygram express payment for $1381.46 sent to them at 0838 with confirmation #88335126 was from 11-05-09. Please help us get me daughter's car back.
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    Reviewed Oct. 28, 2009

    My job where I had been working full-time at for three years came in one day and told me they had to cut my hours due to the economy. Well due to them cutting my hours at work, naturally I wasn't making the same amount as before and began to fall behind on my bills including my car payment in which I had financed through Americredit. I contacted Americredit to let them know my payment will be late because my hours were cut back from full-time to part-time and my income was drastically reduced. I informed them I would make my payment, but it would be late. Of course they continued to call me numerous times a day afterwards even after I spoke with at least three different reps. Well, a few months after that, I ended up losing my job.

    Well I contacted Americredit once again to let them know I now have no job and was waiting to hear from unemployment. The rep I spoke with was rude, had a horrible attitude and told me when I find out about how much unemployment I get, I need to inform her with that information and maybe I need to return the car to them if I can't make the payments! How rude. She made no apologies or showed no sympathy for me losing my employment. Well since then, I have spoke to at least three other reps and then talked to a Christine at Americredit, who was extremely rude and arrogant with me and wouldn't work with me at all with the payments.

    Christine even talked over me and had the nerve to argue with me on the phone because I informed her Americredit was harassing me with phone calls everyday numbering at least 8-10 per day even though I have been in contact with them the entire time and they knew I would make my payment, but it was going to be late. They continued to call and call, and Americredit called me so many times my voicemail was completely full and this was after I informed them also that this was my cell phone as I had no landline. They were using up my minutes. Americredit didn't care at all. I told this to Christine, and she was sarcastic and told me their "legal dept" didn't view that as harassment, even though Americredit continues to call me everyday nonstop at least ten times per day, sometimes more.

    I also told Christine I would file a complaint against them with the BBB and Consumer Affairs and she told me bluntly "If that's what you need to do to be happy, then do it!" In addition, Americredit charges the highest interest rates on their financing and I have also asked for that to be reduced because it takes forever to pay your car off and they are basically acting like the Mafia, charging high interest rates and then threatening to take your car, and harassing you at work and home with numerous phone calls a day! I've had problem after problem with my 2004 Cavalier including the fact that the car cuts off at various intervals like it did with me when I was on the interstate. It just cut off on me in the middle of traffic and no mechanic can find out what's wrong. What I owe left on the car is two times more than what it's even worth now! I still receive numerous calls everyday as of the present date so that still continues!

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    Reviewed Oct. 14, 2009

    I took a car loan from GMAC Auto Financing - Account #029-9084-71011 for an amount financed of $9390.32 - and with finance charges the total of payments was to be $14173.56 - with 36 payments of $393.71 beginning 3-16-2006. Although I have been critically ill and in intensive care and subsequently out of work for a long time I did not default on the loan. I kept contacting GMAC whenever I was unable to come up with the payment on time or couldn't pay the full amount of the payment. I was told on the phone that it was ok to skip a month due to my illness and financial problems and that they would waive late charges. To date I have paid a total of $14173.00, which means I have paid $401.94 more than was originally due on the loan. I understand that there would be some late charges, but now they say that I still owe $678.23 more on the principal of the loan plus $616.60 in late charges. My contract clearly states that the late charge (and I was not late every month) would be 5% of the monthly payment, which would be no more than $20. It also says that any change in the contract would have to be in writing and signed. I have never signed any amendment to the contract, and GMAC has no right to add 3 extra payments to my balance. I feel they have used mafia-like tactics in dealing with me, constant harrassment, and usury rates on the interest. I agreed to the 29.04% APR, but I have paid all this and an extra $401.94 to them. We had asked several people at GMAC for a reason for these extra charges and got a different answer from each one. We were told that they sent a paper out explaining the extra charges but never got it and we spoke to a Mr Shiver almost 3 weeks ago who said he would send out a copy of the payment history and extra charges, but to date we have received nothing. I have a copy of my original contract and payment history that I printed from the website, and I would like help in getting these erroneous charges removed and my paid off title sent to me, as I have paid much more than is due on this loan. Thank you for your help. I will be happy to mail copies to you and if you cannot reach me on the number (301-501-1808) please try to reach me at 727-239-3854. Nicholas J Hepp
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    Reviewed Oct. 13, 2009

    GMAC Auto Account Number: 020907276152
    Reference Number of Money Gram Payment I made to them on September 2th 2009: 66060437 I have an automotive account with GMAC auto financial services. I've been a stay at home mother of two for the past two years. Me and my kids were evicted by my ex fiance on July 3rd 2009. My ex fiance had taken care of the finances over the last two years. I'm currently unemployed and having a hard time finding a job. I called GMAC after they had sent me letter's offering me payment extentions. I called GMAC to arrange a payment extention to give me more time to find a job. On September 18th I talked to Paul Durham at GMAC. He said " He will give me a two month payment extention if I pay July 2009's payment of $134 and a full payment for August 2009 $560 by September 25 2009. I didn't know how I could get that money but I managed to get the total payment of $694.56 together by the following friday September 25th 2009. Paul Durham said if I paid July and August 2009's payment he would put September and October's payments at the end of my contract and my next payment would be due on November 7th 2009. I used money gram express on September 25th 2009 and got the $694.56 to GMAC. I thought it was set. Then the following week I get a contract from GMAC about a payment extention. However it did not consist of anything I was told by Paul Durham of GMAC. The contract stated if I mailed them $400 then they would give me an extention on August and September 2009's payment and my next payment would be due on October 7th 2009. This was not correct at all. I immediately called GMAC on the direct number Paul Durham had given me and it was a recording telling you about the hours of operations. There was no way to reach a live person from the number Paul Durham had given me. I called just about everyone at GMAC and explained the situation. They had never heard of Paul Durham. They then one woman told me if I sent them a payment of $336 they would give me an extention for August and September 2009. I made a payment for August and July 2009 and was promised an extention for September and October 2009 by Paul Durham. I then talked to a man and he said if I sent a payment of $500 he would give me an extention of August and September 2009. I finally talked to a supervisor and explained the whole situation to him and he said he understood and was going to look into it. I told him that GMAC needs to honor the agreement that was made with me. Why would I be insisting on getting an extention for August 2009 when I paid it. I think what their doing is completely wrong. I was promised a payment extention for September 2009 and October 2009 if I paid their company $694.56 by September 25th 2009. That was it, I was not told anything about a payment extention fee or anything by Paul Durham. I'm a single mother of two kids having a very hard time finding a job and I thought I have been given a slight break by Paul Durham at GMAC. However, I was flat out lied to by Paul Durham in regards to his promise of a payment extention on my 2005 Chevrolet Trailblazer and their now threatening repossession of my vehicle.
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    Reviewed Oct. 10, 2009

    I tried financing a car from Bronx Suzuki. Due to my credit not being good enough, I had to do it under my sister-in-law's name. They said that if I don't miss a payment within 6 months, I can transfer the car to my name and they would lower the payments. Well it was a lie. I'm still paying $568.00, and the car is still under her name. I had an accident with the same car and been out of work since 3-24-09. I explained all this to Americredit, because my family's been helping me with food and shelter and the car payment. My father is even willing to give me $3000.00 to buy off the car from the bank so I won't lose it and also not to damage my sister-in-law's credit. But I can't get no one to help me. Not Americredit or Huntington Bank.

    The car was fixed but is not the same, and it now has more mileage, so it doesn't have the same book value. I don't want to lose the car, but I can't make the monthly payments anymore. I feel terrible, because I don't want my sister-in-law's credit. She did me this favor and now what? Nobody thinks about the damage this situation is causing. Bronx Suzuki lied when they said the payment would be lowered in 6 months; they only care about making their money. Americredit doesn't want to understand my situation. I heard of people that can't afford their payment and were able to settle with the bank to buy off the car. My father is willing to help me to get out of the situation by buying the car. To me, the bank is not losing or the customer. The economy is real bad now, and there is no money out there. This is a used car plus it was already involved in an accident. Any mechanic will tell you that the car is not 100% right anymore, but it has a good paint job.

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    Reviewed Sept. 3, 2009

    I am an activated Navy reservist. Upon notification that I was being mobilized and deployed to Southwest Asia, I contacted AmeriCredit in reference to a leased vehicle. I inquired about the possibility of an early termination of my lease under the terms of the Soldiers & Sailors Civil Relief Act (SSCRA). At that time, I was transferred to a representative in the Recovery and Collections department. I spoke with the representative and was informed that I could turn the vehicle in and that it would be treated as an early termination of a lease, the same as it would be treated if I had purchased a new vehicle and traded the vehicle in. I then discussed what needed to happen to start the process. I made several follow up calls, and made every attempt to make the process, as easy as possible.

    After the vehicle was recovered by the company, I received bills from them stating that I owed them over $8,000 to complete the process. My wife made a few calls and the situation was quickly corrected and the company sent us letters stating that all debts were paid and that the account was closed. My wife and I made follow up calls to ensure that everything was completed and that the transaction was reported to the credit bureau accurately. A few months after completing the process, I found that AmeriCredit had reported to the credit bureau that the vehicle was a voluntarily surrender and that I had an outstanding balance of over $8,000. My wife again contacted AmeriCredit and advised them of the error on the credit report. The customer service representative (CSR) that she initially spoke to, at that time, told her that she was unclear how that would have happened because the account was clearly marked in several locations, stating that it was being turned in under the SSCRA. She was then transferred to the supervisor of the CSR for resolution.

    My wife spoke to the supervisor about the issues. Then I called and spoke to the supervisor, and we were both told that while he knew that the reporting was not accurate, that he could not change the reporting, and if we wanted it fixed, that we need to contact the credit bureau and file a dispute, and then he would fix the reporting. We did as he asked, even though I am aware that he could fix the issue without us jumping though all the hoops. And he did respond quickly to the dispute letters upon receipt of them, but he then reported to the credit bureau that the account was paid in full, and that the vehicle had been repossessed! As a result of these issues that I am having with this company and their credit bureau reporting process, my credit score has gone from the 800’s to the low 700’s. My wife and I recently attempted to get credit to make a purchase and for the first time in my life, I was declined.

    I have started receiving notices from all my credit card companies stating that if I default or am late on any payments, they will more than double my interest rate. My wife and I have had impeccable credit for many years. I couldn’t even tell you the last time I was late on a payment, including this account. I have made every effort to remedy this issue though the company. The supervisor that I have spoken to refuses to provide me with the name and extension number of his supervisor or of any other person that I can talk to in an attempt to resolve this issue. I am reluctant to get military or government attorneys involved, but if I can’t get this resolved any other way, I will be forced to go that route. Any help would be greatly appreciated.

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    Reviewed Aug. 27, 2009

    I for almost 2 years have asked Americredit to change my payments to the 26, because now, I am paid only once a month. They have refused to do so and is damaging my credit. Now, I am being charged late fees and reported to the credit bureau late each month.

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    Reviewed July 30, 2009

    After repeated attempts by myself and my insurance company, GMAC refuses to provide any form of written loan satisfaction. My insurance company, Auto One, is withholding approximately $1,900, additional funds, due to me since GMAC is preventing Auto One from obtaining clear title to the vehicle. Auto One 'totaled' my vehicle and is holding it in storage.

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    Reviewed July 15, 2009

    I reached a settlement with Americredit in the amount of $1,576.00 that was due on 06/30/2009. They sent me the agreement in writing and per the agreement, once the amount was received, this account would be closed and the settled status would be reported to the applicable reporting agencies. Also on the check, in the memo field, "Paid in Full" was also written which was cashed and from my understanding, this too is a binding contract once the funds have been cashed. I received a letter today stating that the account will be reported as settled in full as a "charge off" and nowhere in the document that I received were the words or indication of "charge off" referred to. If the account was just going to be considered a "charge off' anyway, what was the use in me paying them $1,576.00? How do I proceed in regards to a dispute with Americredit because they have violated the agreement and contract? Do I have any recourse here?

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    Reviewed April 29, 2009

    I called Americredit this morning to make payment arrangements with them. I was four payments behind and was sending them what I could when I could. I was greeted by a rep this morning that told me I could make my payment by 5 pm PST; however, at 4:15, a tow company showed up and took my car away. I was immediately on the phone to Americredit who then transferred me around and I was told they could not do anything unless I paid them to current plus the repo fees. I have been with this company for two years and always made my payments on time. I came into a financial hardship and was not working. I have been actively looking for work and Americredit has been understanding to work with me, until today. And now, I can't seem to get anywhere with them. It is frustrating to have a customer service rep tell me to get my payment in by 5, and things will be okay, and then upper management reviews my loan and has the car repossessed. Frustrated and carless.

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    Reviewed April 3, 2009

    I bought a car from Bill Heard Chevrolet on a promotion "Finance now get refinance in a year," lowering my APR and lowering my payment to improve my credit. After a year, that didn't happen. I only went for it because of the promotion. After I continued struggling trying to make payments, I realized that my balance wasn't going down. I asked Americredit for a printout of my payment history and they refused. I filed an injunction against them to take them to court to keep them from repossessing my car. After 6 months, I finally got the payment history which showed fraudulent activity payments not credited properly. After investigating, I found hundreds of thousands with similar complaints.

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    Reviewed March 18, 2009

    March 10, I received a phone call from Americredit in the afternoon. The rep. introduced himself as Nicholas and said I may be recorded. He asked me a few questions concerning my account and why it was behind. I told him the reason. He continued talking and mentioned that I did not tell him the reason why my account was behind. I told him Yes I did answer your question. He became very rude I told him twice that I would send a payment in tomorrow. I was not going to continue speaking to him while he was being rude so I hung up the phone. The next day I made an online payment of 320 dollars.This made my account one and a half month behind. That night on March ll, 2009 my car was being towed. I could not beleive this was happening to me. I had to take a day off from work to get my car back which cost me 425 for reposssession and one and half month payment plus storage fees of 75 dollars which made it over 950 dollars. I would like to receive my monies back for the inconvenice I had to go through and for this company to go out of business and have a respectable company to handle my account.
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    Reviewed March 17, 2009

    I have a loan with AmeriCredit and I want so bad for someone to investigate them for predatory lending. I brought a car two years ago and got involved in bad deal. The trick used on me was drive a new car home get called back a couple days later with a higher finance charge. I should of known that something was wrong when emphasis was placed on bringing back the first contact I could not kept no copies. With that being said I DID NOT RETURN ALL COPIES OF THE ORIGINAL PURCHASE. This car company is now being sued for fraud and deceit and I'm over joyed. Yet I'm determine not to stop until I can sound the horn on their partner AMERCREDIT. It takes two to give two services. One for a useless car and the other for an impossible loan to pay.It has been two years and my loan is still at 21,000 for payoff, 31811 for maturity, and the current value of the car today is 6,795. The dealer is filing for protection under bankruptcy and one of the creditors suing them is Americredit. For what? For the payment for the unfinished PREDATORY AGREEMENT? I should of know the day I walked into that dealer that I should of went with my first instinct which was These salesmen look like they haven't been in car sales for long this place is unprofessional get out and go home. Yet as soon as you put on your blinker they swarm the car and there is no chance for survial unless you where to use force. I will never stop writing about this until it heard and or solved.
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    Reviewed March 17, 2009

    We purchased a vehicle and got approved credit thru Americredt about 2 years ago. Because of the economy I lost my job but I found out that those payments for the van did not go toward the principle. We still owe just as much as we did in 2007. At this rate we will never pay it off. They are no better than a loan shark.
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    Reviewed Feb. 11, 2009

    In April of 2007, I was being scheduled to have surgery and I was due to be off work for 6 weeks. I had a loan from Americredit for a car and I contacted them to find out how I could put 2 of my payments on the back of my loan because I would be on disability and would not be able to make my full payment. They told me that I could do it but I had to make a payment of $125 for the interest. I made the payment. Prior to me making this payment, I asked that everything that the operator stated be put in writing and she assured me that it would be. Even after I let them know about my surgery and made the payment I started getting calls stating that my payment was due and then the operator would tell me that it would happen from time to time until the computer catches up. I had my loan for over a year and they told me at the beginning of the loan that if I made all of my payments on time, I could get my interest rate lowered. When I requested to have that done then they gave me the run around. They never had a viable explanation or legitimate reason for not lowering it.
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    Reviewed Jan. 22, 2009

    I have been paying GMAC for the past five years on an account for over mileage on a car I had that long ago. Never missed a payment, yet in November they called and wanted ALL of the balance ($513.00). The woman that phoned me denied knowing of any payment arrangements. After telling her that I've been paying for five years, she called me a liar saying that "no one in that office would make those arrangements." They then sent notice to the credit bureau saying they charged off the account as bad...yet I'm STILL PAYING!
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    Reviewed Jan. 22, 2009

    I had fallen behind in payments as I had received a paycut in September ,2009. Michael contacted me first in December 08 and then in January told me that either I pay 1000.00 immediately or they wanted to know where the truck was, they were coming to get it. He said I had 2 options, repossession or voluntary surrender at the car dealer. He advised me that if I voluntarily surrendered the truck I would not owe anything. He said they would just resale at the dealership. When I turned the truck in, the dealership said the paperwork would come from the corporate office. I called Mike in collections back and asked why I did not receive the paperwork and he told me the dealer was incorrect, go back and get the paperwork. I went back and the person at the dealer called GMAC to see who was telling me this stuff. She said my truck was on the way to the Auction and I would be responsible for remaining money. I called collections again today 1-21-09 and Mike and a female he said was his supervisor advise me that again the dealer is wrong, I will not owe anything. They told me to call repossessions and have them fax me a letter of clearance showing me free and clear of the truck. Repossession and the litigation department later tells me that the collection department lied to me. I am going to be responsible for the remaining amount after being auctioned and that the truck did not have to be repossessed. The gentleman in litigation could not believe they did not try to work with me. The only reason I surrendered the truck was because they said I would be free of the payment and responsibility. I would never have turned it over knowing that I would still be making payments and no vehicle. I had previously talked to Mike about trying to get my payments refinanced, lowered or trade down to lower my payments, I was told NO.
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    Reviewed Jan. 19, 2009

    Unable to use home phone after receiving a call from Americredit Representatives. Americredit's phone system apparently is locking my phone line. Service is not restored until it is serviced by AT&T home phone repair. This a continuous problem.
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    Reviewed Jan. 16, 2009

    For the past several months I have been harrassed, and called in regards to a balance due on the above mentioned property.
    This property was deemed totaled,on or around February/March 2008 and you received the vehicle back in your possession. I was contacted by a representative in regards to a balance due by me, and arrangements were made in November of 2008. I was told that I would receive paperwork showing the arrangments agreed to. I have contacted Americredit in writing on 2 different occassions trying to get something in writing, and to date I have received nothing. This lead to a review of my "original contract", and the Americredit records. Which led me to the following: · This vehicle was purchased in April/May 2006 and totaled in March/April of 2008. Funds received by you in the amount of 18,142.15, + the vehicle itself. The amount financed was $12,680.18 @25.99% for 59 months, finance charges totaling $10,341.22, with a grand total of $23021.40. · The "pay off" amount at date of loss in March was $11,894.48 including interest. · The finances charges over the life of the loan (59 months) $10,341.22 (175.27/mo, $2013.24/yr). · The car was paid off 3 years early, which would be a savings of $6039.72, bringing the total amount of the car from $23021.40 to $16, 981.68. To date you have received $18, 142.15. Per both my records, and the records of Americredit you have received $18,142.15. Why are you still contacting me? Why have you deemed this account a "Charge Off", when in actuality it is "Paid Off"? What could I possibly owe you? $7673.80 paid by me $2943.82 Safe-Guard...Gap insurance $5935.41 Wawanesa Insurance $16553.03 paid to Americredit with $6039.72 saved in interest payments would have brought the total owed on the car to $16,981.68 You been paid $18,142.15 per your records However, your record show that I still owe $3100.82 which would bring the total to $21,242.97. How is this possible? I spoke with Jamila on 01/16/2009 @ approximately 8:15a who told me that up until the time the vehicle was totaled I owed $11, 894.48, which would mean that $11,126.92 was paid on the vehicle up until February/March 2008. She also went on to say that $5, 457.89 of that was interest payments. However, she could never explain to me what happened to the $5,669.03, and how and where it was applied? If at the time the car was totaled I paid $11, 126.92 and paid $5,457.89 interest, then the $5,669.03 would have to go toward the principle of $12, 680.18 leaving a total pay-off of $7011.15 left to be paid on the principle. With Wawanesa Insurance Company paying $5, 935.41 and Safe-Guard paying $2943.82 totaling $8879.2, how do I owe Americredit anything, unless of course you are trying to get me to pay the full $23,021.40, which would include an additional 3 years of interest payments that I should not have to pay. It looks as if you are trying to get me to pay the interest for the life of the loan, although it was paid off 3 years early, which would drastically increase what I owe. When in all actuality the amount that I owed on the car should be drastically reduced per "Jamiela", by approximately $6,000. I am requesting IMMEDIATELY! the following info: · Itemized payment history · The amount of interest saved if paid off in 2 years instead of three years · The amount of interest paid until date of loss · The amount that went toward the principle up until the date of loss · The total amount due, if paid in 2 years instead of 3 I do not owe you any additional monies on this account. The Account is "Paid in Full" Thank you Suzette Evans 2580 W. El Camino Ave. #10101 Sacramento, Ca 95833
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    Reviewed Jan. 10, 2009

    I recently paid off my auto loan using the amount shown in my account on the GMAC website, and soon after received a check from GMAC for one cent as a refund for overpaying the loan.
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    Reviewed Jan. 8, 2009

    I am trying to find some answers as to why my car was repossessed. I have
    been obviously scammed by getting deferrments and not having my loan extended after each deferrment, making my account go into default after sending a payment every month and have not missed a payment since the last deferrment I was granted. I made a payment on Nov 28 2008. I received a notice saying my contract was up and I needed to pay 5000+ dollars in full or my vehicle would be repossessed. I called and spoke with someone in their department and was told to keep making my monthly payments. I logged on to their website Jan. 2 2009 at approx 3pm pst and tried to make a payment and could not because they blocked my account. I tried to call and their answering machine said to call during normal business hours Mon thru Friday. I got my car repossessed 24 hours later. I I was a paying customer and had every intention to pay until my balance was paid in full. I have records of my acct history and can see I have made a payment every month and have not missed a single one since my last deferrment, which I guess it wasn't a deferrment as I never got my contract extended. I cannot believe this is how they treat paying customers, and I will not let them get away with this. I am a paying customer that they should have worked with but instead took my car and have given me no opportunity to pay.
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    Reviewed Nov. 19, 2008

    I am behind by one months payment, unable to catch up at this time,payments are made on line, rep. said she is going to stop me making payments on-line if i did not tell her when November payment was going to be made, they are also going to re-pos my car. try to refinance or lower payment would not permit conversation.
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    Reviewed Oct. 31, 2008

    My account with this company has been paid off.This company withdrew and extra 922.00 fom my banking acount.I've called and ask about this withdrawal.I was told to sent in the payoff papers from the car dealer and the withdrawal from the bank.I have done both ,two weeks ago.I have yet to receive a refund.Every time I call I get a different person.I would like some advice on how to proceed with this matter.
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    Reviewed Oct. 24, 2008

    November of 2007 my wife requested that our automated draft for our 2004 Yukon XL be moved from the first of the month to the 15th of the month.
    January of 2008 we are notified that we are two months past due and when we asked how that could be since we had automatic draft we were told that we had cancelled the automatic draft. No one could tell us who authorized this to have happened and we were told that it is in their records that the "borrower" called and cancelled the automatic draft. We called customer service to find out how this could have happened and were brushed off and told that we needed to make the proper amount of payments to catch the loan up or face default. We have since continued to argue with GMAC and in March were told that they could atleast put one of the payments to the end of the note. In June of 2008 my next door neighbor comes to my backdoor and gives me a message that "a man" called them and told them that he was looking for me and that I needed to contact him to avoid serious trouble. There is no name but when I called the number it was GMAC. I spoke w/ a lady named Stacy Wicks with GMAC, told our story from the beginning, learned that we were still in default, was told that we authorized the automatic draft to be cancelled even though she still cant tell us who authorized it or who in GMAC did the notation in the their system. We were also told that they could not reinstate the draft until the account was brought current. She emailed me some paperwork to put the missing payments to the end of the note and I emailed her back w/ some questions and never heard from her again. July comes around and my father called me to say that GMAC called him looking for me and told him that I was in serious trouble and that if he (my father) didn't contact me about this matter that I would face serious consequences. (please note that I have struggled to build a good relationship w/ my father my whole life and this incident did not help matters, at all) to say the least I was very upset that GMAC was spreading my personal business to my family and neighbors.
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    Reviewed Oct. 16, 2008

    I have become disabled due to back problems and Alzheimer's Disease. I have not been able to work since January of 2008. My income is now fixed. My monthly net income has been reduced by about $2,000.00 per month. I have $800.00 a month in medical bills. My credit has not been perfect but I try to pay necessary bills each month. I have had 2 car loans with AmeriCredit. The first loan was paid off. My current loan was supposed to be for 72 months but after the car was purchased they changed it to 79 months. It has a 18% interest rate.

    That is very high for a car loan. I have made all but 29 payments and now I am having trouble keeping up with payments due to my medical expenses. I sometimes get a few weeks behind due to my payment date and the date which I receive my disability payment. So I am having difficulty making full payments and making them on time. I need the car and want to continue making payments until the loan is paid off. I don't have any other options. I can't afford to pay cash for another car and can't get another loan due to my limited and fixed income.

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    Reviewed Aug. 16, 2008

    After going through a divorce I was awarded a 2006 Chevrolet Equinox LT. The only problem was that the loan through GMAC was in my ex-wife's name, so I had to refinance it in my own name. Being a service member I decided to use USAA with whom I have always experienced fantastic service. The loan was refinanced and GMAC received full payment on 8/4/08. Unfortunately I had signed up for automatic payment which had a scheduled withdrawal date of 8/5/08. $544.84 was withdrawn from my account on 8/5/08, 1 day after the acount had already been paid in full.

    I contact GMAC immediately upon discovering this and was told that there was no record of this payment being received, but that an investigation would be opened, this was on 8/8/08. I called back on 8/14/08 and was informed that nothing had been done so I faxed a copy of my bank statement showing the amount that had been withdrawn.

    I called back on 8/15/08 and nothing had been done. Meanwhile I have a payment due to USAA on 8/15. Serving one's country does not pay well financially, only well in personal satisfaction of knowing I am doing my duty, so now I am out 2 car payments instead of 1 and all they can tell me to do is call them again next week.

    I am out $544.82 with very little confidence that GMAC will reimburse me. It seems very cruel for a corporation to deny a man who is serving his country an amount which is probably less than their big wig corporate execs spend on lunch. This has taken time away from my duties to sit on hold on the phone and caused me a considerable amount of stress.

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    Reviewed Aug. 11, 2008

    I cosigned for my son to buy a 2001 GMAC truck, he was late 31 times but nobody from GMAC contacted me, they had all my info,they could have even contacted me at work but did not, I had no idea my son was ever late, If I did I would have paid myself. when I finally found out, I paid the truck off. Also GMAC had me down as a Co-buyer (which I had no idea that I was) I was only supposed to be the co-signer. I have contacted GMAC they had no records of trying to contact me.

    this is a reflection on my credit report which at one time was perfect. Is there anyting I can do to have this taken off my credit report?

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    Reviewed Aug. 4, 2008

    I purchased a 1996 BMC Sonoma pickup truck (1GTCS1944T8529489) on Dec. 28, 1996 from GMAC. I paid the vehicle off in full in April 17, 2000. I would like to sell it but I cannot get a lien release. I have called GMAC every other day for the past two months and they take the information, and do nothing. What do I need to do. I even told them I would pay. They are just giving me lip service. What can I do? I am trying to finalize the sale of this truck for $800.00. This document is preventing the sale.

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    Reviewed June 6, 2008

    I was looking around for a new car and picked out a car I felt might be a good match. Looking at the pricetag and credit history, I was not certain if I could pay the amount in full at the dealership. I talk to the car dealership and they suggested a car loan and applied to multiple financial lenders.

    My poor credit history was did get an approval wtih GMAC with an interest rate of 10%. I was like NO WAY but since I was concerned with the economic, I went on the getting the loan for 1 reason: I had the money more or less and I wanted to have the money to account and make more in case of emergencies.

    Before signing the dotted line of the loan, I asked the car dealership if I could the balance in May (because the first due date was 6/4/08) and pay the balance off since I could. They stated that contacting GMAC financial would not be an issue on that. So on 4/24/08, I signed the dotted line.

    One less than a week, I checked my account information and confirmed that I had enough money (my gf helped me out and more or less hers). I called in the first week of May (Monday). And they stated that they do not have my information and the car dealership has not processed it. I called the dealership and stated that they already have. So I call back and the representative stated that it would take between 30-45days for processing.

    I was like what? I asked why does it take so long because I wanted to pay the balance off. I even asked if I could just send out a check with my information on so that they do not CHARGE ME FINANCE CHARGES. They said that it should not be an issue and call back again.

    2nd week and 3rd week, I called and no account information. I stated then how would you know if I called and wanted to pay the balance in full and not charge me interest. They stated that it would be fine.

    After my 4th week, I called and still no account information (talk about helpless nor do they even send any information about my account all this time). Finally on Thursday, the 1st bill for the car loan shows up. I saw the balance and my fd wrote out a check (which was posted on 5/30). I was like ok, I should be done since the balance is the amount I wrote.


    On June 6, 2008, I get a letter from GMAC financing telling me that there is a remaining balance of $286.38 written on June 2) that I ave to pay that balance in full before or on June 12, 2008 (which gives me less than 6 including weekend). I was like eh? And I called GMAC. What was even funny was my account has a balance of $300.86 now. I talked to customer representative and asked how could the finance charge be that high? They stated it was the interest rate from Apr 28 to time of posting of May 30. I was like ok but then why should I be penalized when I called to pay the balance in full 4 weeks ago and no one could pull my account?


    They stated that it takes 30-45 days to process. I was like one sec. If I had the money to pay and wanted to pay the balance all this time. Who is at fault for the balance when:
    1) I called and asked about this scenario when I wanted to pay in full last month
    2) I have no control on your processing but expedited because I call the dealership and everything to confirm it is in your hand
    3) Gain interest when you would not take my money to post into an account because YOU DO NOT HAVE AN ACCOUNT NUMBER.

    I was directed quality assurance who basically told me that it is in the contract. I was like NO nor did I read anything like that (again, I can't be certain because buying a car is a long and painful process) but CLEARLY, I told the car dealership of early payoff for the balance. I even acknowledged the QA personnel that I could agree with even 2 weeks of finance charge but the WHOLE TIME when I wanted to pay?

    So now, I am going to pay it off so my credit score do not get scarred but this charging me something that I wanted earlier because they could not take care of it. So I am penalized for this slow processing and charge me while I am waiting?

    This is ridiculous with my lost time to try to pay the amount in full. Isn't this what GMAC wants.. Someone to pay the bill ontime?

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    Reviewed April 15, 2008

    My father purchased a car which was financed through Americredit in February 2004. He actually purchased the car for me. Within the last year, I went through a financial hardship which almost involved a foreclosure on my home. However, I talked with many representatives at Americredit, and to no avail, they don't take good notes, so that the next representative will know what happened prior to the next person calling.

    I never signed a contract with Americredit, the car was in my fathers name, but they knew I drove the car. I could not conduct any other business concerning the account, but they called me for payments. However, when it got to a point that I could not make the original payments, I asked for a refinance to lower payments (they could not discuss that with me) so they refused. My father took the car to trade it and we asked for a settlement price to get rid of it, and they refused that offer. They were not willing to work any deal, they just wanted astronomical late fees, plus the deliquent amount.

    Americredit has called my job sometimes upto 5 times a day and at my home, (always a different person). They have harassed my mother, who had nothing to do with transaction. This Jennifer Lane person called my job and talked with a co-worker told her that I was driving a stolen car, and that she needed to let me know to contact her. I never signed a piece of paper with them for anything, and they have harassed me on my job as well as my home, just because they knew I was the driver of the car.

    After contacting Jennifer Lane (very nasty, unprofessional and rude person) she sent a tow truck to pick up the car on 04/14/08.

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    Reviewed March 2, 2008

    This is in reference to a car loan financed by Americredit Financial Services. I unfortunately had gotten behind in payments a few times, and the company suggested I take a deferment to keep my account current, which I did on 3 occasions for 2 months each. I was charged a fee each time, and the deferments extended the term of the contract end date to May 2005 from November 2004. On statement 59 of 60 they added a lump sum interest charge of $1,978.12 which had not been on any previous statements, and I had never been informed of it. When I inquired about it, I was told it was additional interest because the loan took longer to pay back. So I continued making payments until I was offered a settlement which I accepted and paid in September 2005. The interest charges on 3 of the last 5 payments also went up instead of down. Is this right?

    As a result they are now reporting my account as 120 days past due on my credit report. Can they legally do this since they didn't add the additional interest until the last payment? How could I make payments before the end of the contract if they didn't add it until the end of the contract?

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    Reviewed March 1, 2008

    May 2007 Americredit repossessed my car due to high interest build up from late payments. Payments were sent every month but just not in the right time frame. I recovered the car within three days, but it was already at the Harrisonburg Auto Auction ready to be sold. I paid the Auto Auction $140.00 to get it off the lot. I went on making payments to Americredit. Thinking all was well, in Jan. 2008, I went to Virginia DMV to get the license tags and found out that my name had been taken off the title back in May 2007 when Americredit repossessed it; and they continued to take payments without telling me. I cannot license the car or do anything with it now.

    They did send a Power of Attorney that I signed and returned to have my name put back on the title, but when I called yesterday to find out how that plan was progressing, I was told by Deidra at 877-251-0394 that there was a note on my account that the power of attorney was never received. I would like an audit of the payments and interest paid to this company by me. At this point I have no vehicle to drive to work and no hope of getting one. I live in a sparsely populated area and cannot drive an unlicensed vehicle and cannot park it on a State Facility where I work. When Jim Price Chevrolet sold me this Hyundai, the salesman told me it was a program to build up your credit.

    Mental stress as a result of how this ended up, and I have no legal vehicle to drive to keep my job. I have to bum rides or take a taxi until this matter is resolved.

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    Reviewed Feb. 16, 2008

    This car loan is in my 24-year-old son's name, and he has never been late since he bought the new car in June 2006, and doesn't plan on being late. He is in the Air Force in Tech School right now, and I am taking care of his bills for him. I was looking at these monthly statements, and under the account activity they have for Jan 26 2008 payment received. $325.93 And under that they post in small print Loan payment -$325.93 ($155.43 principal + $170.50 interest) past due amount $0.00 current payment due $325.93 Total due $325.93 However, they are different every month. The payment of Feb is more to interest than principal. How can all of this be? They have nothing in any of their statements stating their interest charges or how much they charge. I am shocked at what amount he has been paying in interest and what has gone to capital. Is this legal? None of my loans are like this, and none of his credit cards are like this. Is this company ripping off the consumer? I didn't want to ask them as they will say everything in their favor. I am going to look for the other statements.

    No where on any statement does it tell how much he has paid in interest. You can only take the original loan of 17,093.47 and subtract the current balance of 13,437.72 and you get 3,655.75 for 20 of 72 payments. And the 325.93 times 20 payments is 6,518.60 which is what he has paid to them, so he is not being charged the 12% that the Saturn dealership set him up with. Sounds more like 50% and a bit illegal to me. How can a consumer fight this since they have already charged a huge amount and don't seem to make it easy to supply info? Thank you for your time.

    Big loss of money, this is not the car loan from the Saturn Dealer of West Palm Beach that was at 12 % offered to him that night and signed that night between him and Americredit. How did they get away with charging him what they are doing? The Saturn dealer said if he wasn't late on 1 payment, he could refinance in 1 year at a lower rate, but we would like to see if first we need to complain to the right authorities about Americredit before refinancing. We also should not let this co. get away with hurting my son or any other hard working people or youngsters. He was willing to pay the 12% higher interest to take out a new car loan in his own name at age 22 without a co signer instead of having a cosigner and getting it at 6% back then because the dealership told him it would be just for a year as long as he was never late. So he is upset that he has been grossly overcharged and has not been late and has not been able to refinance.

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    Reviewed Feb. 14, 2008

    I have a car loan with Americredit. I pay my payment on line because it takes them 10 days to process payment, and they count them late if they are not there 10-14 days before they are due. I paid on line and get a confirmation number, but they wouldn't process them so they count them late and report it to the credit agencies. I still had to pay the late fee for all payments that they didn't process. They said it was a computer problem, but when I didn't want to pay the late fee they blamed me for the wrong checking account number. It is saved on my computer; I pay all my bills that way, and it wasn't wrong. They reported me late, ruined my credit and threatened to take my car if I didn't pay the late fees. That was last year's experience with them.

    This year I moved. I told them the new address and e-mail and new job . They still send my statements to the old address and old e-mail, but they call and harass me at work and our front desk. I had a bad year; our house caught on fire and had $9000 in damage. It got us behind in our bills, and my husband lost his job. When I tried to arrange help, they told me that my life drama wasn't their problem, and I need to pay my bills. They sent a man to get my car 3 days before Christmas, but the car wasn't there. I've been theatened, harassed, yelled at and put down by their representatives. I can't find one person who will listen or help. They call my cell phone 20 times in one day and filled my voicemail, and my battery went dead. I have four children that couldn't get a hold of me if they tried. I still can't get help. Can you help me? No attorney can or won't. I get my income tax back soon and want to get this settled so I can trade this car in to get away from this company, but they have ruined my credit.

    They have caused my boss to get so upset that my job is threatened. I've been so stressed out! I can't drive the car in fear that they will take it. I'm trying to caught up, but the interest and late fees are so great. I have paid $1000.00 in the last month; other bills get put aside. I couldn't afford Christmas for the kids; my family had to get help which was so humiliating. I sent all I had to them to stop it.

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    Reviewed Jan. 23, 2008

    Collection rep named Hosea was really out to to make a name for himself. And he did, in all the negative ways possible. Rude, disrespectful, antagonistic, belligerent, lying, refusing to supplying information enjoying his conrol fully...finding humor in the fact he had the power to 'make me conform' to his request and I was helpless and without any information or anyone other than him in the entire company to speek with(which was his quote) until I told him when I would pay the late fee.

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    Reviewed Jan. 6, 2008

    I do not have our clear title. We made 60 payments of $399.00. Because of deferments we paid for 67 months. With 6 payments to go our car was reposessed after paying off all late charges, interest and all fees for the repo and making 4 more payments, we finally got our car back (with items missing our of our car). Only 2 payments left we were told we would be receiveing our clear title because everything was paid off because of the reposession we were brought current with everything. The last 2 payments were made. 3 months later we had not received clear title, I was told we still owed over $2400.00 after speaking to many people no one could tell us why we owed the money. We had a charge-off on our credit report done July 2004 which stated my installment loan was for 67 payments. Loan was for 60. It took me until now to figure out the mistake so I decided to write letters to show them why we do not owe the money and never heard back. Please help if you can

    This has effected our credit report and we have had trouble getting our car registered. Many economic problems because of credit report and the missing items from our car at the reposession totaled over $700.00.

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    Reviewed Dec. 27, 2007

    They call at 6am and on Sunday, call people that have nothing to do with me or my loan with them, looking for payments. They are rude when you do speak to them. Now they charge an extra $5.00 to use western union. I don't use WU, I have a checking account. They return checks and then harass you for days that you didn't pay when they actually returned your payment.

    I have been threatened by them over the $5.00 and they have said they will call anyone listed as a reference and harass them too even if only 1 day late.

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    Reviewed Dec. 6, 2007

    I was let go of my employment, my father passed and I had to take in my grandchildren, 5 years and 16 months, due to parent neglect. I can't recieve help for myself. Unemployment is coming so I asked to refinance and a later payment. They call all day and night. I told them I just need one week, and they it was not their concern.

    I can't be without a car. I live to far from town to walk, and with young children it is very hard. My credit was fair untill now. I have checked to see if a lawyer will help, but it is very expensive. And most can't help.

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    Reviewed Oct. 31, 2007

    I paid on a car that was in my daughter's name from August 2003 until October 2007 (4 years). The purchase price was under $12,000. The payments were made each month, but because they often said they were late, they added outrageous late fees. Then they repossessed the car in October-3 days after they said a $400 payment would bring the account up to date with all the late fees. I have paid over $14,000 for this car and it really should have been paid off. Please help me with suing them so I can get some of my money back or my car back..because this was just not right.

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    Reviewed Oct. 28, 2007

    Through Kendall Mitsubishi, I bought an automobile that they financed me through Americredit. They told me Americredit would refinance if I needed it, and also lower my interest when needed. As a divorced mother of four, I have been facing great obstacles in my life and found myself unable to keep up with bills. Americredit allowed me once to postpone payments for a month. It helped me a little. However, now that I need it most, they are not doing anything at all. I am receiving phone calls every single day at work and everywhere else. I am at the end of rope.

    My credit has been damaged, now completely. Unfortunately, all these happenings are affecting my kids and my work. I need help.

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    Reviewed Oct. 3, 2007

    I needed to purchase an automobile six years ago and unfortunately had less than desirable credit. The car dealer found Americredit for me. I have been paying on this loan for 6 years now at a ridiculously high interest rate. I have asked them throughout the term of the loan if they would refinance at a lower rate and they wouldn't even entertain the idea.

    Now that I am on my last payment of $362.21, they tell me I have a balance of $4600!! The original amount financed was only $15,000 so on top of the $8,000 I paid in interest, they now want what is equivalent to almost 1/3 of the original amount financed in order to consider this paid off!! They tell me that because I chose to pay my loan late throughout the course of the loan, that I incurred additional interest charges EACH AND EVERY DAY!! This is utterly absurd.

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    Reviewed Sept. 28, 2007

    I was late in sending in a payment, and was notified via letter that I have a late charge in the amount of $200+. The last time I tried paying this over the phone, via Trupay, they did not apply the payment I made towards my late fees and instead applied it towards my principal. I found out later I needed to call GMAC and have a Truepay Rep apply the payment to my late fees. GMAC has continually called me in reference to this payment during my hours of work, when I am unable to answer the phone due to the fact that I am an Emergency Medical Technician and engaged in continious patient care. They have continued to call me to the point of harrassment even though I have told them NOT to call me during these certain hours.

    When attempting to call their main number to speak with a Customer Rep, all lines have been busy for the past 2 weeks. Each time I am on hold, their phone system will automatically Disconnect after 45 minutes on hold. Due to this, I have been unable to make a payment towards these late charges. I have also sent an EMail to them via their homepage over a week ago and have not recieved a response to that either. Ultimately, I called their Assistance phone number to request a new payment book in hopes I could pay the late charges via it, and was told by the computer system that they now have no records of my account number or Social Security number in their systems. I will continue to try to contact them on a daily basis.

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    Reviewed Sept. 14, 2007

    I made 47 payments at the agreed price on my contract using the internet. Then Americredit instituted a $5.00 per payment fee for anything other than US Postal or autopay.

    I pay all my bills online. I did not have to pay this previously, and it was not part of my original contract. This is somehow tied to a deal they must have made with Western Union, and $5 x thousands of customers sounds like a scam to me.

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    GM Financial Company Information

    Company Name:
    GM Financial
    Formerly Named:
    AmeriCredit
    Website:
    www.gmfinancial.com