GM Financial Reviews

In 2016 my wife leased a new Chevy Cruze from Cocoa Chevy. Sadly my wife passed away in August of 2017. I was advised as a co-signer that I was still liable for payments. No problem at all seeing as the lease payments were only 74 bucks a month (after the trade in my wife had used.) At the end of the lease, they sent me a reimbursement check for $68.84, not a massive amount but it all helps especially after my wife's passing. The problem was, they sent me a check made out to both of us. I explained that I had closed our joint account after she died but they absolutely refused to make out another check in my name only even AFTER I had twice written to them WITH a death certificate. They flatly refused. My bank will not allow me to deposit the money in both our names.

I leased my first Equinox in 2017 - GM made a offer for a early out 2nd lease. So I’m in my second lease 2019 and I get a bill from my 2017 lease saying I owe and I take it to the dealer. He mails in a $500 waiver. GM Financial is saying I still owe $250.00. I find this situation just classless. When I left the Richardson dealership all financial matters should have been resolved. I will no longer do business with GM and GM Financial or Richardson. Demand a lease and damage report before you allow them to sell you another lease.

I returned my lease, a Buick Enclave, in early July. The car was cleaned, no excess wear and tear, and under mileage. This was my first lease, so imagine my surprise when I was charged a "disposition fee" of $495 and a late fee of $43.75. After speaking to their customer service, I was told I am contractually obligated and she told me where the small print was on my lease form. Stupid me thinking the leasing agent would have been TRANSPARENT and pointed this out upon signing. When signing for a car you literally have to sign and resign documents making sure you understand this or that, but a disposition fee was never discussed.

I have leased cars through GM since 2002 and never had an experience like this. I turned in my Traverse in December, 2018. Everything was great on the vehicle and it was under mileage. I noticed several months later (April), that my credit report posted an outstanding balance of around $4,000 still on the account. I called GM Financial, and they assured me there was an internal error and it would get fixed. Fast forward to June, I receive a bill for over $4,000, stating that the vehicle had excessive wear and was over mileage. Arguing with them was useless, they say there’s nothing they can do. I call the dealership and they verify that the car was under mileage and no damage, someone made an error during the turn in process. The dealership then sent paperwork to GM Financial, proving the information they have on file is inaccurate and request they update their information. The dealership was told it would be taken care of.

I can't even fathom how this unbelievably deceptive company is still in business, and don't wonder whatsoever why customers don't renew with them. Turn in a lease, find out that I owe a disposition fee, which I was PROMISED by the dealer that I would NOT owe, as I expressed that I lease for the simple luxury of trying many different brands of vehicle. Receive bill in the mail, attempt to contact them at the number listed on the bill to discuss this and what my options are, no answer. Great. Leave a voicemail at the generic male voiced recording FOUR times in a week. No response, maybe they accepted my extremely detailed message and understood what I was saying? Cool.

I returned a lease as I was being offered a great deal in a 2019 GMC Terrain. I was informed due to being a continued loyal GM purchaser that my fees “origination fees $495 & wear and tear under $500 is waived. I traded in my ** Lacrosse with 23,000 miles less than allowed and in perfect condition. 110 days later I received a phone call demanding payment on my lease return for 804 dollars. My dealer started a 3 way conference call & GM apologized for the error. I was then informed that they will correct the hit on my credit. I never knew any of this until that day the dealer called. GM ruined my credit which was in the 800 and now negatively affected a perfect credit score claiming I was late on a payment I never received an Invoice for. Had I received an invoice I would have been all over this matter as I worked 40 years to keep a great credit score.

Read your contract carefully when leasing, I was charged over $400 disposition fee when I turned in my lease because I didn't go through GM again. Then when I wanted to pay my remaining balance since I returned it three months early, I was charged $10 for over the phone fee!

Had a Cadilliac CT6 3 year lease. Had autopay deduct each month for 35 months. Never have I missed a payment ever on anything. So in July of 2019 the final month they didn’t take the money and I thought it came out. Well I’m sitting at my desk and I see a Experian notice saying I was 30 days late!! I ** my pants!! What an insult to me. Now they are refusing to remove it. I paid it on the 31 of July immediately after I found out. This type of crap is an insult to me. I will hire a law firm to get it addressed.

I leased two Chevy Volts from GM Financial. 1) When I returned my second Volt they Claimed that I missed a payment which I did not. 2) They put a hit on my credit rating and my score dropped over 100 points! 3) When I proved to them that I had returned the vehicles on time and did not owe an additional payment there was NO APOLOGY. 4) I was then sent another bill for over $1,100.00 still claiming that I owed them an additional payment. 5) To add insult to injury they added another $324 charge for excessive wear on two tire. Are you kidding me?! The car had 30,000 miles on it and was in perfect condition. THERE ARE NO TIRES THAT WILL LAST 30,000 MILES. In short - I will NEVER buy another GM vehicle again.

Updated on 08/06/2019: A week ago our drama began with GM Financial when we inquired about when our title would be released. We waited another week for the magical day which was supposed to be August 5, for the title to be released. After calling yesterday, I learn, "Oh no we only send the paperwork to the 3rd party vendor & they release it". So I called the vendor. They tell me today they just got the paperwork from GM Financial this morning, and it would be done sometime today but DMV doesn’t always confirm and approve the titles until the next day. Again the policy for title release from honest paying customers has to change. Tomorrow will be 18 days we have waited for the title release.

I agreed with GM Financial on a Lease of a Equinox 2019 through Suburban Chevrolet of Ann Arbor, MI, and they told me that I had to pay 294 dollars each month for 36 months no down payment. Now I had to pay 410 extra dollars for selling fee that where never mentioned to me. Please, be careful with these two companies. They are not fair.

I've returned my lease. I do not yet have a final statement, but am getting daily harassing robocalls asking me to call them. The robocaller is form a company called something like Americredit, doing business as [unintelligible]. I assume it was spam so did not call for quite a while. I finally did to see who it was, and it turns out it's GM Financial. They were unable to help me, but promised a statement within a few days, but were unable to explain why harassing phone calls started BEFORE they even sent a final statement. That statement still has not arrived. It's been 10 days. Their customer service is THE WORST!

I have been a loyal GM lease customer since 2012 and have never once missed a payment. I recently (last year) put my payments on auto-pay to make it easier on myself. A few weeks ago, I got an alert from my credit monitoring service stating that my credit score had fallen and that there was some suspicious activity. After looking into it, I discovered that GM Financial canceled my auto pay in April of this year without telling me. I received no emails, no calls, NOTHING. I did not find out I was behind TWO PAYMENTS until I was notified through credit monitoring. My credit dropped EIGHTY POINTS. I called customer service to see what happened and the person stated that they called me several times and that it was "documented" that they left me messages and even told me what number they would have called from.

Horrible customer service. Couldn't provide details to me. No support whatsoever. I will never finance through GM Financial ever again. Will be a while until I will buy anything but will go through a bank or credit union instead.

We had a loan from them for 0% interest and paid the monthly payment right on time every month. Well one month we got a call from a nice young lady that they didn't get our monthly payment, turns out it was their fault and we received an apology!

I bought my car in 2012 and paid my loan off in full March of this year. My credit report still reflects that I owe 925.00 with of course no bills or calls because I'm paid in full. And I haven't gotten my title. I want sell my car now and I can't. No I haven't called them yet because their customer service is horrible. I did my part I paid and if I was 1 day late they would blow my phone up. Why can't they do their part close my account correctly and send me my title or a letter I can take to dmv. Never again will I use GM Financial.

My final thoughts would be that GM has been pretty straightforward when it came to the loan process, I knew what I was getting and what I was to pay out monthly. There wasn't much wiggle room when it came to haggling over a price because I knew what the vehicle was worth and what I could actually afford.

The interest rate is atrocious. I think that ’this company’ takes advantage of consumers. Once I have paid this loan in full which I only have several months left on it, thank goodness. I’ll walk or use public transportation before using this company again.

The loan is with Scotiabank through GM Financial. What I like the most is 0% interest. When buying a new car I always wait on the best deal for financing. I will recommend purchasing through GM Financial to all my friends.

I had several loans with this company before and never payment issues, but since my wife lost her job and I needed a dependable vehicle I was denied a loan due to unfortunate reasons. I don’t understand what’s the problem this day and age, I can afford the vehicle and our mortgage and now I’m forced to pay a higher interest rate even though I been on my job for 22 years.

Turned in my vehicle in June, received no bill. I had to call GM. I was told, "You should have gotten it.", meaning it was. Turned in my vehicle in June, received no bill. I had to call GM. I was told, "You should have gotten it.", meaning it was never sent. That call was today and the lady says it's due today. I say, "How am I supposed to pay a bill I've never even seen a break down of?" So, she tells me what it is. Here I am being charged a disposition, which I knew about AND the damage on the pre inspection report THAT WAS ALL FIXED.

They hurry the prices along. Don't give all the information upfront. Charge a very high interest rate and customer service is only fair at best. Their call center is open most a my time but it's a long wait to talk to someone.

They have done nothing but screw me. They charged $15,000 to do a loan and then 8.5 percent more meaning it is about $30,00 paying in interest on the loan. The payments are so high but at the time the vehicle was needed and now I still am paying a high payment of $880 a month. This is ridiculous. We went to everyone about it and no one would do anything. I need a new vehicle and because of this high payment cannot afford one. There is a little over 2 years left on this and hopefully we can make it. I just hope my 2008 Jeep lasts that long.

The process was pretty straightforward during the application process. The GM app is a different story. It applied payments other than what I authorized. Customer service is on point and works well when things are not going right.

The current loan we got through Credit Acceptance is not good. The APR is very high at 20.99 percent for a 2008 used vehicle. We did have GM Financial years ago and 'til this day they still think we owe money for a totaled car.

I have used GM financing at least three times and have been pleased with their service and products. I would use them again if I were buying/leasing a GM vehicle. I do think they can do better on the customer service side, but they are not really any worse than the other providers in the survey.

I've been a loyal customer with GM since April 2015. I've always had my payments on auto-pay, and there was never an issue until April this year (2019) when they decided to CANCEL my auto-pay without authorization or warning. No letter. No e-mail. No phone call. NOTHING. They didn't reach out to me after I "missed" 1 payment. Not a word until I "missed" two payments. They refused to take responsibility for their actions and claimed that they sometimes cancel auto-pay for "security purposes". I filed a formal complaint two months ago and was never contacted or apologized to. My near perfect credit score dropped SIGNIFICANTLY due to their irresponsible actions. NEVER LEASING WITH THEM AGAIN.

Well GM offers something like a $700 credit - but they don't tell you that you must finance through them for at least 6 months at over a 6% interest rate. My husband and I both have excellent credit and could certainly get a loan with a much lower interest rate - and we will do so when the 6 months is up. It is a little deceiving I feel.

Turned in my lease three months ago and I have not received a thing from GM Financial. Today, I get an alert on my credit report that they added an amount due so I called them. They said they cannot tell me what it is for, other than excess wear and tear, which I have no idea what this is. The car was in perfect condition. They cannot even say what it is for. The GM financial rep was rude as well! They never sent a bill. I asked how the heck am I supposed to know I owe anything when you never sent a bill and if I was not signed up for credit report alters, I would have never known this was being charged to me. The GM Financial rep said it is my responsibility to figure out what I owe and how to pay it. That is crap! They are scams. I read all the complaints on this site and I cannot believe GM is allowing this group to run their financial piece. I will NEVER use them again. Shady practices. Poor customer service.

I was astounded at the interest rate. They sold the payment, not the rate. My fault for not checking. Promptly refinanced with my credit union. Will never finance with GMAC again. Always check the fine print and go with a credit union rather than a finance company.

GM Financial has many different loans with many different options to pay. Depending on your credit you can get an excellent percentage loan with excellent terms for payment. Also, they have very convenient way to pay off your loan from paper billing to pay by check, auto debit card payments or direct payment withdrawal from your bank, so you will never miss a payment. Convenient and easy.

I turned in lease car with one month left as found a good deal on new car. Dealership said end lease evaluation no problem. My credit rating alerted a drop on rating from GM saying I owed for damages. No other notice. I looked at pics online from evaluation and there was damage that I did not do. I emailed sales person informing they have dome issues with car of cars at back lot at tall grass. The voucher of $500 from dealership to cover damages was turned in. I owed more. I did 2 months later get a bill from GM, paid it. SCHEDULE YOUR LEASE TURN IN EVALUATION! My car now is through a bank.

I have demanded on several occasions that my contact number on my account be changed. They are still calling an old number, thankfully the phone is with someone I know and they do pass the message on to me (for the most part), for now. That will be coming to an end. I am having the same issues as others. I mail payment, it has cleared and they are still calling. I ask for details as to why they are calling and they cannot provide the information. Request they send it in writing when they put it together, never receive. So I assume they have handled or figured out the issue on their side. Then 2 weeks later they start again. VERY DISAPPOINTED. I have purchased several vehicles before, through other financial institutions and have never had an issue like this!

This company is a joke and a total mess - under no circumstance work with them. I have been dealing with ghost charge of $195 for five months, and every time I called I was assured it was a mistake. After I completed all my payments the charge grew to 391 and now no one can figure out why. They can't even see all of my previous calls and inquiries. Every person I talk to is absolutely clueless. Every promise I got was broken - on every occasion they promised me that their higher up financial department will handle it and call me within 48 hours. I haven't gotten a single call and the charge is still there after 5 months of fighting. I still have no idea what will happen, but there isn't a person I can find there who can help. Their practices should be illegal.

Twice sent checks well before due date, was told checks were not received. Stopped payment on checks and overnight new checks. Two days later stopped payment checks and new checks were both cashed. Third instance was told check was not received. Told GM that check was sent. Two days later when I called they told me that check was found on some ones desk. As of today in fourth incident that check was not received.

I leased my third escalade through GMC. Did all the paperwork and thought everything was fine. Then I see a negative hit on my PERFECT credit and it was GMC (who I tried to tell I knew I had one more payment to make) but the website wouldn’t let me pay it and not one customer service person would let me pay it. They swore My lease was done and I was good to go. Now my credit has a late payment thanks to the fine customer service representatives with no training or skills to make things right.

My wife and I leased a Chevy trax in 2017 with a term of 39 months and we've been paying on time. In the beginning we were doing autopay and later we had to cancel it and start making payment manually. The problems started when we saw different amounts owed in our physical bills that they send by mail, and the GM financial internet portal; for example the paper bill will say that we owe $170 and the online billing system will show a different number a $339 though we have no past dues or fees. So we call and ask their the customer service to send us a payment history statement to which they promised doing but they never do. So we end up with no answer as to why these things happen. Also the online platform lacks the total amount we owe on the lease and the interest rate and other crucial information. It only tells you how much you owe for the month and how to pay.

I have been waiting for over 30 days for GM Financial to update my credit reports to reflect my auto lease has been paid in full, and the account has been closed. I have sent 2 written letters that this be done, but GM Financial has chosen to completely ignore them. I always paid ahead of time, and I was never late. Note: GM Financial is the only company which has not updated their trade line on my credit reports. An out-of-date trade line is an inaccurate trade line on a credit report. Obviously, GM Financial did not appreciate my business. Based on the circumstances, it appears I will have to file suit against GM Financial for monetary damages and injunctive relief.

We turned our Chevy Volt lease back in March of 2019. GM Financial has been sending us our monthly payment and info to our PO Box and email address for years as our home address is unable to receive US Mail. We did not hear or receive any information from GM Financial regarding the turn in of Volt turn neither email or US Mail.

I took my 2017 Chevy Cruze, which had three months left on its lease, back to the dealership in March to have someone look over the vehicle and answer some questions about the lease-end process. I had no intention of buying a new vehicle, in fact, I was planning to let the lease run out and switch to a different brand - most likely a Subaru. But the salesperson was very convincing and told me I would save a lot of money by sticking with a Chevy. When I asked about wear & tear, he said Chevy offered a $500 rebate to assist with any damage considered excessive and after a visual inspection he said the car was in excellent condition and that there was no way I had damage amounting to more than $500 and would not owe anything on the vehicle. They were running a special and offering several incentives on the Chevy Equinox, so I ended up making a deal that day and left in a new vehicle.

Turned in my lease early. Stopped my auto-pay. Refused at least 5 times to send me a bill. Someone finally "sent a bill to me." Never got it. Refused me access online. Refused to email me the final bill. Reported me 120 days late despite making payments on an imaginary bill that they never sent me.

Turned in my leased auto two months early because I go away for 3 months in the winter. GM stopped my auto pay without telling me. I called and asked for final bill and explained again that I wouldn’t see my mail and needed notice by email like all my other monthly bills from GM were sent. Never sent an email bill. When I got home I paid the final bill that was mailed 35 days before but GM reported to the credit bureau that I was 60 days late because of the auto pay they stopped. I disputed the hit on my credit but GM upheld the 60 day late info. Do not deal with GM Financial!

Alexis ID# **. Erica ID# **. I dropped off my lease at lease end on March 12-2019. It is now June 04-2019 and I still have not received my final bill. I called many times to request the bill every month in between. The statement they all said was "Your bill will be sent 60 to 90 days after the lease as been returned." On May 17th, GM Financial reported a LATE PAYMENT on my account and sent it to the credit bureaus. My credit score dropped 150+ points. THEY STILL HAVE NOT SENT THE FINAL BILL.

I received a bill at the end of my lease, long after I had turned in the car, saying that I owed a $395 disposition fee (I've leased with them before and never had to pay that), and $85 for excess wear and tear. There was no details about what this wear and tear was, but I had taken photos all the way around the car in the parking spot where I left it when I returned it to GM. So, I called them to complain, and the agent I spoke to was dismissive, rude and sarcastic. So I called a second time a few days later and the tune was the same.

I had a lease on a vehicle for 39 months. At the end of the 39 months, I planned to purchase the vehicle, but was awaiting a back pay sum that I was going to use in conjunction with a loan thru my credit union, and inquired about extending the lease. They informed me that I could extend the lease up to 6 months, in 2 month intervals. I filled out the extension paperwork and THOUGHT I was set. Every 2-3 weeks, I would receive phone calls asking what my intentions were with the vehicle and they would have no documentation of the extension. Then, they would have the first extension, but not the 2nd and I was even into my third extension and they didn't have my second extension paperwork! By the time I was near the end of the third extension, I had finally received my back pay and went about setting up the purchase.

We purchased a car 4 weeks ago and just made the payment and found out my spouse is terminally ill. I called in to see if they can help and they act like it's no big deal. One rep even said, "that stinks"!!! Wow really. So now I am going to have to deal with repo because medical bills and my family are more important at this point than a car, still no help with GM. We have been loyal GM customers for almost 20 years and paid off many loans with them!

I recently returned my leased, Chevrolet Cruze LTZ. Upon pre inspection, an inspector came to my house and I was charged $176 for a small scratch underneath the front bumper. You have to literally get on your hands and knees to see it. The car I owned for 39 months looked brand new, inside and out!! Even Sal, at Robert Chevrolet said so. It looked like it just rolled off the showroom floor. I made many calls to GM Financial, finally getting a call back and speaking with supervisor, Karena. She told me there was no way they would waive the fee even as minor as the scratch because it was 6" in length and they only allow 4". BUT she said if I buy another GM product they would waive it. Then I realized, They do this just so you buy another car!!! I have leased many cars before from VW, Mazda, and others and never had an issue. Well they lost a valued customer and I will never buy a GM product again!!! Beware before you lease from GM!!

Do not do business with this company. You will be sorry! If you value your credit score and like to be treated like you deserve this is not the company for you! I will never buy GM again! Please take your business elsewhere.

GM has a new take on customer service. It's the "NO SERVICE" approach! Instead of assisting their customers they ignore them. I have tried for almost a year to have a supervisor call me to discuss an error on the part of their bill pay system and have sent numerous emails to the vice president(s) of many different departments (Cheryl **, Ariel **, Darla **, and Kirk **) begging them to talk with me and they just simply don't reply. Additionally, all low level employees who do answer calls are some of the rudest and most unprofessional representatives I have encountered. I guess I can't blame them if the company policy is to provide as little service as possible.

So last July 2018 I purchased a 2018 Chevy Cruze RS from a local GM dealer that I had purchased from before. I was approved and financed through GM Financial. The interest rate wasn't too bad but every time that I have a question there is always a runaround answer for it. Today was the icing on the cake. I sent Brittini an AGENT for GM Financial a chat message on the GM Financial app asking about having a co-signer removed from my loan. She stated you will only be able to do that by refinancing the loan with a bank or credit union.

Today the repo man came and took my truck. I agreed to a deferment agreement that bumped two late payments to the end of my loan. My next payment, due on 4/23 I paid today, 5/3 which is my payday. I wake in the middle of the night to the repo man hooking onto my truck. A repo for a 9 day late payment??? Stay away from GM FINANCIAL at all costs!!!

I have had nothing but problems with them since day one. Now they have cashed two car payment this month totaling up to almost 900 dollars and are trying to act like they can’t hunt down the checks and add it to my account. But yet I faxed them the copies from the bank and even has a screen capture of where they cashed it and I keep getting the same replies, "Someone will contact you back in a couple business days". Yet I’m just waiting in limbo land with my car payment saying past due. Ridiculous. I don’t have time to stress about this anymore in a high risk pregnancy so it’s gotten to the point of hiring an attorney. Also I have spoke to several different managers, etc. They said the payment department is backed up and also have hung up on me several times.

I paid off my loan with this company within 1 year. Never late. Actually always paid more than the monthly payment amount. When it came time to send Lien Release letter I got the complete run around. The first told me that they sent it electronically, that wasn't true because my state doesn't accept it this way, second person I spoke with told me they were sending it. It was canceled and but didn't know why but would check and call me back. Guess what. Never happened. Third time I reached out to them I was told I could go to the website and request it myself but there would be a twenty three dollar fee attached.

I purchased a brand new vehicle and have been a GM Financial customer for the past 7 years and the first 6 were great. The last year has been impossible in dealing with them. I became unemployed in June of 2018. I struggled to stay up on my automotive loan with them but always managed to make my payment even if it was a month or 2 late. In February of 2019 my loan matured but I still owed money on it due to past due late payments and the deferments that I had used. GM Financial told me that once the past due payments up until February were paid, I would be able to do a rescheduling for the remaining payments... That is where the trouble all started with them. I called in mid March of 2018 to start the rescheduling process for the remaining balance of the loan. The gentleman I spoke with walked me through the process very easily and told me what I needed to know and do.

GM Financial is the worst credit service I've went through financing my second car. I always used credit acceptance. The company repoed my 2017 Malibu car after I paid them already, lower my credit score and not only that they don't care about their customers. Even when the government shut down with financial issues they didnt care. Never go through them! I repeat don't do it to yourself! Now I dont have my car, & have to pay over almost 3,000 thousand dollars.

I had a GM Financial lease on a 2016 Silverado that I traded in on a 2019 Ram in July 2018. The GM lease was paid in full and the account closed at that time. 6 months later I got a credit alert that there was a delinquency placed on all 3 of my bureau reports. Turns out that GM Financial received a personal property tax bill for the vehicle I no longer had, they never contacted me, never sent a bill.

Long story short I used the pay by phone Western Union GM service to make my payment because it was the due date of my bill and I slipped up and didn't send my check two days before. The agent who took my payment entered my account info incorrectly and my payment didn't process. I found this out two weeks later. Several calls to GM to speak to a manager or supervisor about this and no luck. They kept offering to have somebody call me back and still no luck. It has now been 5 calls unreturned and I would like to know how a trained agent could mishandle such sensitive info and not reach out to me for 2 weeks. Also how 5 phone calls could go unanswered and unresolved. We're 4 months into a 48 month relationship and already I feel unsatisfied and neglected that I probably would never purchase from GM again.

When I got this loan in April 2017 I put it on auto pay. Everything went fine until April 2018 when GM decided on its own to take auto pay off. When I received a call about my payment being late, I went nuts! Several calls and emails have got me nowhere. If anyone else has had this problem please contact me as we are about to file suit. These people are thieves.

My husband and I have a joint account that was a total loss back 9 months ago. I was told I was getting a refund back. After about 3 months of nothing I called and found out I owed something. Never received a bill. I called back after and they said I now didn't owe anything. Turns out I check my credit score and there was hit to my score for a late payment from GM. Never was I ever sent a bill. I called numerous times, no one ever has any answers they just keep transferring you to someone just as clueless as the person before. They can't even find our joint account under my social, it's only on my husband's but yet it's only my credit score that is affected.

I leased a 2017 Sierra in April 2017 in CT. In June 2018 I moved to a new CT address. I called to ask what I needed to do to get the registration updated. The girl I spoke to that day told me she could update it on my account. When I pointed out that didn’t count as updating the registration she told me I had to wait until the renewal was due because it didn’t matter as long as I didn't move to a different state. I recently moved to Rhode Island and contact them again on March 29 to ask what I needed to get to get my registration transferred to Rhode Island and that my CT registration is expiring 4/20/2019. I was told to send a fax and include my name, VIN and insurance info and say I moved to R.I. I got a call from a Miya saying I needed to be more specific on the fax, so I resent it with all the requirements listed on the R.I. DMV site.

I will never buy another General Motors product ever in my life nor will my family nor will my friends because of the experience I've had in dealing with the nightmare of not getting a title when my car was paid off with them.

Do not take a car loan with this company when you pay on time they don't report to the Credit Agencies. But the minute you're late they will report you. Their excuse was they were having problems with their system so they couldn't report for a while. Lies. They are dishonest and are quick to hurt your credit score.

I recently turned in a 2016 Chevy Volt at Lease end. The disposition fee on the lease contract says, "Unless this fee is waived under item 23 (t)". Item 23 (t) reads, "Disposition Fee Waiver: The item 4A Disposition Fee will be waived if you purchase or lease a new General Motors vehicle when this lease ends." I was charged a disposition fee of $395 + $34.95 tax on the fee at end of lease of my former 2016 Chevy Volt. I replaced my 2016 Chevy Volt with a 2019 Chevy Volt. I purchased this new Volt 36 days prior to my lease end because Volts are now difficult to find. GM Financial told me that it must have been bought or purchased within ten days of lease end. This clearly is against the spirit of the policy as my replacement vehicle was a GM vehicle. The contract did not specify "within ten days". The purpose of the fee is to encourage the consumer to continue buying GM products. I did. I will be taking GM Financial to small claims court.

We have been GM Financial customers for many years and have an A1 Excellent credit rating in the 800s. That was until the last few months when GM Financial ruined our rating! We turned in our lease in November and leased another GM vehicle at the same time. They told us to check back with them in 3-4 weeks to see when the final lease end invoice would be ready. I called 3 weeks later in December and was told they are behind in the lease end department and to call back in January. I called in January 2 times and still nothing... I called back again in February with the same response... the lease end final invoice was still not calculated and every person I spoke to kept assuring me it would be another week or two. In the meantime, in February, they then proceeded to report me to all 3 credit bureaus for missed payments and delinquent accounts! How can we pay an invoice that has not even been generated yet!

They may have fixed it by now but their broken autopay system failed to take payments out even though I had scheduled them, and then damaged my credit score. I tried to contact support about it and they denied that I had ever tried to set up autopay before the incident. I assume it's not in their records because their autopay system was broken and didn't actually work. They DO NOT care about their customers. Stay away.

Never received a final bill. Was alerted by credit bureau stating I was "delinquent," putting a stain on my exceptional credit history. Paid it via phone asap w/o seeing a bill. Four calls later no bill. Last call they apologized and said they would "expedite" it to me and nothing. If I could give a zero, I would. Very disappointed and frustrated. The reason I need the bill, as explained to them is because on my way to turn in my lease for the new lease, I was hit from behind. Therefore, the money that I paid was due to the damage of an accident (no fault of mine). I NEED the bill to forward to the other driver's insurance to get reimbursed. GM Financial, PLEASE HAVE A LITTLE CONSIDERATION and send me the bill. J. **

I leased a Cadillac ATS 3 years ago, This car has been a nightmare from the beginning. We had taken the car into the dealership multiple times for a defective air conditioner which would blow 100+ Degrees on the driver's side and 60 Degrees on the passenger side. Well in 3 years Boulevard Cadillac, Long Beach, Ca. was never able to fix, We were told that they could not find the problem, to the point of the sales manager saying that he would get us out of the vehicle (Lemon Law). Well as you can guess that never happened! So after 3 years of dealing with a defective air conditioner and Boulevard Cadillac failure to fix, we turned the car in. As you all know the dealership tried and tried to get us to lease another vehicle from them. (I Think Not).

Very disappointed for the following reasons: 1) My vehicle was repossessed the weekend after I had tried to contact them to let them know I was to receive money and would be catching up on two months I'd fallen behind. Not that any business cares that my child needed surgery on a broken arm and I had a high deductible because I don't get welfare. During these couple of days (Thursday and Friday) that I'd been calling, they happened to be out of reach due to some maintenance/updating on their systems. That following Sunday, my vehicle was taken. I was able to get it back early that week because, as I had attempted to inform them, I had money coming to me. I obviously ended up paying so much more than I'd had to.

Trash. Final bill never sent to my home, had to call to get amount after turning it in. Rush a check to them so it could be satisfied on time. Vehicle transmission failed 75% of the way through the lease, disposition fee still charged because I didn't buy it. I'll just go ahead and say, not again. Not ever.

I was paying my truck on the app and used my routing and account number off the check for the account and somehow they took it from an account that they shouldn't have any knowledge of. They try to blame me but I don't even have a checkbook for the account they used. Stay away for GM Financial and GM.

My Girlfriend got approved for a loan at 14% interest rate. A loan officer gave her attitude about verifying her income. My girlfriend gave her the information, yet the loan officer threatened she could lose her truck, the officer never called the # my Girlfriend gave her to verify, but tried saying she did but no one responded?? Well my Girlfriend got her bank PCM to approve her at 5.5% & didn't even have GMC for a month. So thank you for your horrible customer service, otherwise she would be stuck with your horrible interest rate too!

A local dealership bought out my lease that was financed through GM Financial. Something was messed up in this transaction between the dealership and GMF that caused me to continue to be charged for a vehicle I no longer owned. I heard several different stories about what happened to my money, from it being applied to the wrong account, to it being sent to the wrong address. However, none of this should have affected me in the first place because I no longer had this vehicle. They continued to blame the dealership, not take responsibility and would not refund me for 3 months. I spent hours on the phone and didn't get resolution until I complained to the BBB and my state's attorney general. I've never experienced such horrific customer service in my life and I would highly recommend NOT using GMF for any reason.

Falsely reported delinquent account. They admitted over the phone that it was in error but haven't fixed it yet. My credit score was affected. I paid in full before due date. Now even my credit cards want to lower limit. I can't understand how or why they reported as delinquent even though my balance was ALWAYS paid in full and on time.

I bought a Camaro in 2016 with zero interest thru this institution. Everything seemed perfect. No issues. Suddenly I start seeing a banner in my account saying that they know about my bankruptcy. I freak out thinking someone stole my identity or there's an error, I call my lawyer who looked up me up in the national database of bankruptcies and obviously I'm not in it. I have 800+ credit score so I take this serious. I call customer service and they assure me I'm good and I'm still 2 months ahead on my payments.

The Repo Guy came to take my car today!! Noooo statement in the mail, we were being automatically withdrawn from my bank for 3 years!! NO ONE got in touch with us by mail or email that our automated withdraws were cancelled, they try to say they didn't cancel them so then without ANY notice a repo guy showed up, and was VERY KIND, told him our credit score was OUTSTANDING, he shook his head and said this isn't the first time GM has done this. FRAUDING CUSTOMERS IS WRONG AND THEY SHOULD HAVE CHARGES PUT ON THEM.

I was close to the end of my lease so I took it to the dealer and turned it in and leased a new vehicle. It was 1/18/19 that I did this. On 1/23/19 the dealership sent a full payment check with all needed information attached to the check to GM Financial. GM Financial cashed the check. The vehicle I turned in was inspected on 2/11/19 and sold the next day. It is now 3/19/19 and GM Financial shows me past due on the full amount. I called them and they said they have no record of the payment that the dealer probably put the wrong account number or didn't put any account number on the check. I told them they attached all the information to the check. I was basically told that they usually remove any attachments and dispose of them and only handle the checks.

These people are really not good, I have a vehicle that I am paying and I send it online through the app GM Financial and I did with my bank account and I received a call that they didn’t get the payment, I gave it since the beginning of the month and now they tell me I didn’t do it. I have an email confirmation and number that it was processed and now they are telling me they want me to voluntarily surrender my vehicle, this is the worst financial ever.

I am on my first lease with GM Financial. I don’t remember having problems with the first lease I had (Capital One), but this second time has been a doozy. They keep “upgrading” their billing system, every few months, which results in changing my address back to my old address or not mailing me a bill, or putting my husband’s name on the account. Moving was a complete nightmare with this lease. Couldn’t seem to update my address despite multiple notifications online, in writing, and over the phone. As another reviewer mentioned, it took the better part of a year to get the limited power of attorney to change the car’s registration.

I’ve been trying to pay off my bill without having to send a check since it’s takes well over 2 weeks for them to even process it. I call GM customer service and they can take my account number and tell me how much I have remaining on my balance, but for I can’t pay over the phone. I either have to pay by check or pay online. I don’t understand this nonsense. So I try to pay online and I can’t do that either and I get a message that says I have to call customer service. Seriously the most worthless financial company ever.

This company is a complete joke! We’ve been fighting with them for months about making a final payment and a they do is ding my credit report. The final bill was supposedly sent to my home in NY, but we are in FL for the winter. It was never forwarded to us. When they called about the payment we told them to send it to the FL address, we never received it.

Paid using my phone and their app. No problems until this last payment. Opened the app on my phone and it said the app needed to be updated. I updated the app and made the payment as usual. Looked at the app the next day to make sure it went through ok and saw my 229.00 payment was entered as 30840.00 dollars...on a 9000.00 loan. I called and they said sorry there is nothing they can do. They are not a bank was their answer.

I purchased a vehicle for my wife, I called GM Financial to set up the auto pay from my checking account, I paid the first payment in full and set up the amount THEY said to pay (half payment 1st and half the 15th) and I do with all of my bills. Everything went great from February 2017 to November 2017, then I received a call from GM Financial saying we were not making enough on the payment, after the fight then giving up we adjusted the amount and continued.

They repo my car. No call or anything. I have a disable husband and son. The way of calling them on a Sunday the day they come. They know exactly what they are doing. I hate this company. They will hear from me in the morning.

Back in 2015 I was sold a 3 year lease, 10,000 miles a year for a GM Terrain. In October of 2018 I went to 2 GM dealerships and was told I needed to make a choice since my lease was almost up. I didn't go with GM because their lease prices were too high. After I turn my car into GM, I never heard from them until I received a letter dated Nov. 13, 2018 stating if I didn't hear from them, I owed them nothing. On Feb. 22, 2019 I received a call from GM financial telling me my lease was for 4 years and I owe them $3,290.

GM Financial has the absolute worst customer service in America! I mailed a check in for payment on my car note and they did not post it until a month later! I called in to speak with customer service for a payment history log and I swear it's like passing a law in Congress! After 4 attempts over a week period, I am still empty handed. These people pass the buck a lot and if I had a choice right now I would never do business with them. GM is very unprofessional with employees that's are absolutely worthless!

GM Financial Stopped sending my monthly statement out of the clear blue. Called GM Financial and found out that they started to send them to an old address. The person that I was speaking with could not answer why and said that the monthly statements were complimentary (not sure he was able to say with a straight face). As a small business owner I write dozens of checks per month and If I don't have it in front of me it doesn't exist. GM Financial was also kind enough to also ding my credit with a late payment... Because of this we will not purchase - lease another vehicle from GM and will look elsewhere for our vehicle needs.

My mother leased a truck and had less than 200 miles on the vehicle when she passed away. We tried working with dealer and was told they would not help us. We contacted GM Financial asking what we needed to do. They gave us different information each time we called. We continued to make payments even after we turned the truck in for a sale. I called GM for 5 months asking if the truck had gone to a sale. Each call I was told the same, waiting to go to a sale. The 5th month I was told the vehicle was not “grounded “.

This company is without question the worst financing company out there. I’ve had nothing but issues with them beginning November 2016. 3 late payments reported in 2 years. Never once was there one and the last was on a truck that the lease was already turned back in weeks earlier and they were called and advised. The first 2 late payments were false and took me almost 2 years for them to remove from my credit report after literally hundreds of calls, hours, faxes, etc. I will be reporting them as they continue to break FCRA guidelines regularly. Not to mention they are some of the most rude and pompous people when you have to talk to them on the phone. I will say they’re all very educated on how to pass the buck, lie and make excuses for everything they don’t do.

I leased a Chevy Bolt. GREAT car, absolutely love it. I signed up for automatic payments. GM Financial had the amount and gave me a discount for signing up for automatic payments, so I took it. Later I am being called DAILY because they gave me too big a discount. Now, I discover that my automatic payment has been discontinued, magically. As such I am now actually LATE in a payment that was supposed to be automatic.

I've had my car loan with them. For 4 months I always pay on time... I was just in an accident not of my own fault that put me in immediate surgery and bedridden for 2 months. I immediately called and they are refusing to work with me on my payments till I can go back to work. Now I'll probably lose my car.

I had a lease end in November 2018 at which time I leased a new GM vehicle. I noticed after a month that the old vehicle was still appearing on my online GM financial account, so I called to ask about it. They assured me the amount was not owed and that the lease was closed but that it took some time to catch up. Now, in February 2019, I receive a credit alert that I have a 30 day past due vehicle payment for a car I turned in in November (the overdue payment was for the month of January... No sense). This far, GM has failed to properly resolve the issue and my credit score has dropped by 40 points (I was near perfect). My dealership has stated GM Financial is notorious for "one side does not communicate with the other" and mistakes like this happen very often. It is extremely frustrating and a very poor way to operate a business. Credit reporting cannot be undone by GM directly.

I have had nothing but nightmare issues with GM Financial. No one seems to know how to answer questions, they charge you fees that clearly do not apply to your situation, there seems to be no known policy on certain criteria, and I have never been placed on hold so many times in my life. These aren't just a couple minutes here and there, these are 10 to 15 minute holds every single time! I bought my truck after lease end and was on the phone with GM Financial the whole time I was at my Credit Union getting financing. They gave me the total dollar amount to send and that was including the taxes to pay the state. THIS was 6 days before my lease expired and they said they would put a grace period on my account to give the check time to arrive. I called every other day and was told check still hadn't made it but grace period would be extended a few more days.

I've been in the auto industry for 25 years and have leased a couple Chevrolet's through GM financial. The first one I bought out and the second one I turned in. GM Financial is charging me 605.00 for four scuff marks on the vehicle that would literally come out when the vehicle is cleaned for resale. Talk about nickle and dime customers!! I work in the showroom in sales management. If for a minute I thought they would stoop to this level I would of had the vehicle washed and marks removed with a sponge and some soap for $20.00!! I will NEVER even consider using GM financial again unless something is done about this immediately. For 600.00 they are going to lose dozens of customers. I typically lease a new vehicle every year or so for my wife.

I purchased a vehicle directly from GM Financial nearly 30 days ago and still do not have the title. When I called, I was given the run-around for over an hour. As of today (day 24), they haven't even begun the titling process. Each CSR I spoke to was rude and very condescending. The lack of communication between departments is shocking. I am 48 years old and have never owned anything other than a GM vehicle. I will never do business with GM Financial again and will never buy another GM vehicle.

Does not report to credit bureaus. Has not reported my payments in nearly 4 years. Constant collection calls and my statements say I'm 3 to 4 payments behind. Payoff amount doesn't correlate to what they say I owe. I am not even 1 month behind. I should, by my records, have 6 payments left and GM says I have 9 payments left. I can't even trade my car because my credit report is stagnant due to them not reporting.

I was trying to contact General Motors to see if they can offer customers with programs to alleviate their financial issues but General Motors representatives just tell you: "SORRY YOU NEED TO PAY ON TIME. WE CAN NOT HELP YOU. GO TO YOUR DEALER TO RESOLVE YOUR PROBLEM." It is a shame.

My last payment was October 1st and I turned in the car on October 10th (leased a new car from GM). They won't prorate the payment, so there is NO refund, even though I only used the car for 9 days! (And was loyal to GM.) Guess if I didn't pay my last monthly installment on the car, I could have told them that I don't prorate MY payments. Seems if they only had a calculator handy, this might be solved.

I turned in my Silverado on 10/31/2018. On 1/24/2019 I received a final letter from GM Financial stating I owed a $341.00 charge for "cost of preparing and selling the vehicle"? I did find it in my lease however during the lease and when I returned the vehicle at both times I was told, "Pay your last payment and drop the vehicle off." Well according to GM if you don't release they put it in the lease. They can slap you with this screw you fee for not releasing with them. I covered myself for excessive damage but I could not protect myself from a company that obviously doesn't want me back as a customer! This fee gets waived if you release. The joke is on them. I have not replaced that vehicle and won't buy another GM product! After 16 of my 21 cars were GM makes I'll be buying a Ram! I hate pissy companies who nickle and dime me! It should be a crime

I leased a 2017 GMC Terrain with GM Financial. Customer experience during the lease was okay as I could go to the website to make payments. Lease end is when it fell apart. Once you turn in the lease they don't tell you that you have to go online and stop automatic payments. I didn't know that and they took out the next month payment even when I didn't own the car because they were still computing my final bill based on when the car sold. When I called they said that the department that manages the website is separate from lease end so that's why no one told me that. Then my car was sold and I received my final bill in the mail on the day it was due!

Bought a car, was ripped off in payment as it was increased after loan was signed. I paid on time then could not keep up with payments. I tried to refinance for a smaller payment, they refused so I told them I voluntarily surrender the car. I made sure it was clean and had gas. It was in great condition, they picked it up like I was a criminal, I handed them the keys. They auctioned it or sold it for $4000. And tried to get me to pay 13900. They then charged it off as a bad debt write off for taxes. Reported me being late Jan 2019, what it was charged off in 2017, still reporting late payments and a balance due of 13900. FCRA says if it is charged off the balance is 0 as they can no longer collect. It has been written off their taxes. I have disputed all three credit bureaus and GM still has not corrected. I have also called them directly and they are still reporting incorrectly. It may be time to use my attorney. Do not use under any circumstances. You will be screwed in the end.

First of all, I will start by saying that I don't even think that GM Financial deserves the one star rating I gave, but I had no other option. I am extremely disappointed by the lack of professionalism that GM Financial has shown in the time that I have had to work with them as the financing company for my leased vehicle. When I moved to a different state for work, it was nothing but a huge headache in getting GM Financial to do their job so that my car registration could be processed in the new state. I registered my car in this new state in December of 2017. The Bureau of Motor Vehicles in this state sent several letters to GM Financial from March 2018- June 2018 requesting that they send the title for the vehicle over to them so that they could process my car registration.

Don’t finance anything through them until they properly update their online system especially if you like taking care of your payments electronically. They won’t care if you’re a good customer who has never been late with payments (in fact few times even paid more than minimum payment), they will right away report to the credit bureaus when you make one mistake and because of their inefficient and confusing online system. I actually took care of that late payment right away after finding out they still remove it. The saddest part is I didn’t even find out from them but because I have a credit monitoring set up. Overall this company has their priorities completely upside down. No way this is good business.

Purchased vehicle for $47,966. Sent them a check for $48,000 two days later. 3 months passed and I’ve not received the title. I call today to ask, why I wouldn’t have received my title at this time. I was informed that there is a $291 balance remaining on the vehicle, which is why we haven’t received the title. I then proceeded to ask the representative, how I would have possibly know there was a balance, as I was under the impression it was paid off. When you call it says you have a $0 remaining balance due. I haven’t received a bill with a remaining balance, no email, no phone call etc.

My loan for account ** was paid off in early October. October they took out a regular payment via auto draft. I called customer service to hear that it is my fault for not calling to cancel my auto draft. They said they would cancel the auto draft and told me to go to my bank to file an unauthorized transaction to get my money back. They reversed the transaction about 10 days later. I called in November and they verified my auto draft was stopped. In December I get an email that my payment will be extracted in 5 days. I called customer service and was assured my auto draft was stopped. On December 20 they auto drafted a payment. I called and got an apology and was told customer service sent a request to the auto draft department to cancel but it never happened. Once again I went to my bank and filed an unauthorized transaction.

Avoid GM Financial! They have no grace period, not even a day....yet their online payment option is severely flawed....I ALWAYS make my payments on time! But, due to their system my payment posted a day late....THEIR FAULT. Yet I got a late fee!!!! I HATE THIS COMPANY!

My car was repossessed in November. I had been having a hard time with payments after being laid off my job. I never knew how this works so I guess I did not ask enough questions. The owner of where my car was taken knew I was coming back to get my car. His lot was not a crowded lot. He said OK. I had an emergency and had to go out of town, came back and my car had been moved to the auction people. On Thursday I talked to the GM people. They knew I would have the money Monday. My car was auctioned on Thursday. Someone called me Friday to ask me my plans for the car. Something told me to call for myself but I thought surely they have told the auctioneers that I was planning to get my car. I am sick that these ** people acted like this to me. Why continue to talk to me like, you had to know what had happened. What liars, such dishonest people.

Bought a new GMC truck. GM dealer was suppose to pay off my existing GM lease of $972.00 which was not done. GM Financial put a late payment on my credit report and wouldn't correct it when it was paid. Been loyal GM customer for 30 years. Purchased 9 new vehicles in that time. No more. Will never buy another GM product again. Terrible customer service.

The website and payment portal is unbelievably bad. You have to set your own start and end dates for payments, so you better know when the last payment is due. Never seen that on any other recurring payment I make. Won't let you set up future starting payments, so if you already paid for the current month, I guess you need to wait until next month to set it up.

I have set up an account through my account at GM Financial. It states that I just have 9 more payments left until my loan is paid in full. However when I called GM Financial to get a payoff amount on the car I realized that by paying $348 a month, which is what my payments have been. I would owe nearly $1000 dollars more. When I call to speak to a representative they transfer me from one department to the next. Often losing our connection. Then only having to go back through the painful process of speaking to another completely different representative and explaining to them everything that I had just been through. It didn't take long for me to realize they do that on purpose. Their system is set up to give you the runaround. And I'm pretty sure by now they will never give me the title to the car once it's paid for. This should be illegal! They are a complete con business.

I have had a car leased through GM Financial for 2 years and have had unfortunate events that have made me fall behind. I have remained in contact with GM Financial to make payments and arrangements and tried to work with them as much as I could. When contacting them all except 2 reps and one manager that I have spoke to have not been rude. Everyone else including a manager that I have spoke to just get an attitude and treat me like I'm stupid. I find this to be very rude and unprofessional.

Credit score 800. Never missed or late payment. We were told we could easily extend our lease 8 months before lease was over. Then at the end of lease I’m told no and the car is due in 4 days. After consulting with our dealer he told us to escalate our issue to manager at GM Financial. So then I was told I could extend the lease for 6 months but at 2 month intervals. Call back after 2 months and extend again. So we did. Now we are told there is no extension. 13 days before Christmas and the car is due in 4 days. But they took another payment already. So if I want I can file a claim for my money back. What kind of BS is this company. And to add insult to injury I’m pleading my case to GM Financial India branch. It’s no wonder these car companies are in trouble. The car will be auctioned off for pennies on the dollar and they are refusing to continue receiving payments for 4 more months. Doesn’t seem very smart.

Decided to refinance my home a few weeks after I turned in my old lease and got a new lease with GM Financial. The bank was worried about a letter I got that the old lease was paid off but I might be liable for some money owed on it. I called them and they confirmed that since I did another lease with them, I would owe $0. I waited a week and called them to see if I could get a letter or statement saying I would owe $0 instead of $14K. They said I had to wait 60-90 days for a final bill. I thought to myself that it wouldn’t take that long so I waited another week and called them just to see if it was processed. They said to wait a few more days and that once the final bill was processed, they could fax me a copy.

This is a letter submitted to the dealership CCO: "This past July my wife and I made a deal with your sales team on a new 2018 Hyundai Santa Fe lease. Part of that deal was taking our Buick Enclave as a lease return. Another part was putting down more than $7000 to pay off the excess miles. At that time your Buick dealership across the street inspected the 2015 Buick Enclave and determined it didn't have any wear and tear above and beyond "normal". The deal was the down payment would cover the lease return and excess mileage and anything else involving the new Santa Fe lease. Much to the surprise of my wife and I was receiving a bill almost 5 months later from GM Financial for $2,670.54 for excess miles and other than normal wear and tear.

I had problem with GM Financial. I am supposed to get a refund but I never got it. I called multiple times and each time I had to explain again and again my story. They are very Stubborn people and you will never get the last word with them. I will never get involved with GMC because of their GM Financial.

My son leased a 2018 Acadia through GM Financial. One week after taking possession he died of an epileptic seizure, leaving behind his 29-year-old wife, a 3-year-old daughter and 6-year-old son. The dealership took the vehicle back. He had driven it two times and it had 160 miles on it when it was returned. GM Financial is keeping his $3,300 down payment rather than returning it to his widow to help with funeral and other expenses. In my opinion not the type of company I would ever want to do business with. Incredibly callous. Had he driven the vehicle for several months I would understand, but he drove it twice. I think a widow with two small children could use the money more than a multi-million dollar company.

I have no complaints with my vehicle. The complaint is with GM Financial. My vehicle was a total loss 10-28-18. I called them the next day. Gave them all insurance information. I called back a week before my payment was due and said they were getting a check. They told me this loan is your responsibility. No stuff?!!! Then the insurance paid my car off. They cannot tell me if the payment has been applied. I need to call back next week. I need a vehicle. I want to go this weekend to get one. They could care less and were rude to me. I will never use them again to purchase a vehicle. They are rude and greedy!!!

Well I am calling GM this morning Nov 30 2018 says that business hours on Friday are from 8am to 5pm. Keeps telling me that they're closed and to call back. I have set payment to come out of my account but do to the recent holiday my money will not hit my account until Monday Dec. 3rd. Trying to move payment until then so they don't overdraft my account. However GM cannot be contacted. I have also reached out to GM because I paid over 3 grand to have my car fixed March 2018 and the problem is back.

Paid all my payments and they are showing that I still owe $640 and that they are gonna report me to the credit bureau, that’s fine but I have made all my payments and plus some extra on top and these people are now trying to get me for more money when I was told my last payment was to be paid on 11/8 for $450 and now I’m being told I still owe money... Will not recommend this financing company to anyone in the future due to being screwed and in process of fighting this battle. Very poor customer service and being lied to about my money. Manager hasn’t even contacted me so clearly they don’t care, good luck.

I have had my current lease for close to two years now. Within the last year I have had it in to service 7 times. The first time was for a piece of molding that had come off on the top of the car. The next time was over the summer of 2018, the cord controlling my air condition broke, they couldn’t get it fixed for over a month because they didn’t have appointments open. The last 5 times have been since the end of September 2018. I had a problem with the engine power being reduced. The first two times they couldn’t pull a code to fix it. The third time they replaced the gas pedal and said If it acts up again they would need to rewire it. The very next day it happened again, they said they knew it would happen but couldn’t fix it correctly per GM protocol.

Paid lease in advance $4000. Car was totaled. Insurance was told the car cost $39080. Insurance paid $38000. GAP paid $4600 and I overpaid $3200. They refuse to give me a refund. Do not use GM Financial.

Long review short, after 6 year of paying off my car, and then paying it off again cause for some reason I still owed money. After getting my title in the mail. A repo man visited my house this morning and took my car. These people are crooks. I can't call to complain because they won't pick up the phone.

I've never in my life has such rude people that I've had to deal with concerning an auto loan, and I've had quite a few, but this is my first with GM. I paid my payments every month, but suddenly a repo truck shows up! I call them immediately to sort it out, to no avail... Payments are $360/mo, yet I had to pay nearly $1600, $500 of which were repo fees, that could've been allotted had they discussed it with me before he took it. They tell me I have no choice but to let them take it, and that they cannot work with me on anything until it is repossessed.

I am currently working on obtaining a mortgage and my credit is spotless but GM reporting I was late 5 months in a row which I wasn’t! I actually even paid more every month than my car payment to help pay it down quicker, I even pulled my bank records to fax them to show they took it out and still NO HELP. I have called and spoken to numerous people even a supervisor who could care less and told me it’ll be looked at my credit department when it gets looked at. If I get denied for my mortgage, I will be going after them for the damages due to their ERROR.

I have to give big props to a customer service representative who spoke with my mother this past week. Alexandra ** I believe is what my mother wrote down... took the best care of my elderly mother on the phone. My mother has dementia, and Ms. Alexandra spent over 20 minutes on the phone with her explaining in detail how to work the extension form that needed to be submitted to help my mother out after financial struggles due to medical bills. I know some people do not understand how easy it can be to lose patience as a customer service rep, because I have been there myself, but my mother just went on about how patient and genuinely kind she was. Please tell her to keep up the good work and thank her. The world needs more kind-hearted people like this.

I have never dealt with GM Financial prior to this experience but I have taken a lease in January of 2017. The first 8 - 12 months went smoothly, when my property taxes were added to the account what should have been an easy process has become a nightmare. In 23 months I have not missed a payment and quite the opposite I have overpaid. They make threatening phone calls saying I missed a payment when in fact I made the payment and call to have the overage applied to my taxes. It has taken them months and when I think it is fixed we go back to square one and it is screwed up again. This is the worst company!

I have been GM Financial, since December 2013. I never had any known issues with them, until the first time in October 2017. When I advised I could not make the monthly payment until the the 16th of the month, and was told that would fine and has been setup and documented on my account. Well, less than 30 days later it had been reported to the credit bureau that I was late on my payment. So I called GM immediately, to find out why this had been reported after I had made arrangements to pay past due a month on the 16th of that month?

This company is the reason America screams **. They report false information to all the credit bureaus because America allows their lazy people that sit on their behinds trying to enforce modern day slavery. This company says I owe them money for a car. Their dealership illegally changed the monthly payment after I signed and done it twice. Then the 3 credit bureaus report it a of I lying and these people are honest. Shame on GM Financial and all 3 credit bureaus for trying to enforce the lies this country allows you to. America wouldn't be nothing without the work of other people's backs (**).

FRAUD. I have never had an account with GM Financial but yet they did an ACH withdrawal from my account. I called to talk with customer service about the transaction to get a clear understanding and the Specialist they transferred me to name Tasha had to be the rudest person I have ever talked to before in my life. All I want is the money you took from me back or at least a transaction number. She stated she couldn't tell me where my money was applied to because the company is so big. Even though I gave her the transaction number she couldn't tell me anything. I will get a lawyer and subpoena all records for this payment. I wouldn't if I needed a car loan ever in life.

GM Financial has started harassing me because I was late on a few payments. They called every day three four times a day. They call when you're at work. They call and hang up the call and sit on your voicemail and don't say anything. They report false information to the credit bureau. They do not correct the mistakes they make. They judge you. They try to tell you that you'll never get a car if you give their ears back. These are a bunch of bored overgrown children with telephone to have nothing better to do but calling her ** working people report false information to the credit bureaus. Never fix anything and never apologize for their mistakes. Anybody interested in class action lawsuit? We need more than 20 people and it can be less than 40. Let's do a class action lawsuit against GM Financial.

After two leases with no problems their website either failed to register a payment or I did something wrong and 1 payment was missed. They never notified me and when you pay the bill each month it doesn't show the missed payment so I continued to just make my one payment, for 6 months I was reported as being delinquent to the credit bureau but they never notified me. I was unaware and they reported me as missing 6 payments. As soon as I learned about it I made the additional payment but it has killed my credit score and can no longer lease a car. All because I missed 1 payment. GM Financial, how is that fair?

Paid off and title was released but had an overage of $3,100. They said they'd send a check. A month later I call to check and they give me a date the check is to be sent. That date has come and gone so I call back and someone tells me the check was already sent. I call a different dept. and they say the check hasn't even been made. Now I'm being told no one knows. I am and would suggest you go to the Better Business Bureau and file another complaint. Get some investigations launched on these crooks.

A good auto loan company is one that you don't have to think much about. GM Financial fits that bill. I am notified 5 days before my payment and emailed a thank you after my payment comes out. It could not be easier and more professional. I am reading about people that have had issues with GM. In most (if not all) cases, it sounds like the customer is complaining about themselves more than the company.

I need my title overnight-ed before I will no longer be able to drive my Suburban. I have called numerous times to try and get my title sent so I can register my vehicle and pay the taxes. I have had excuse after excuse. Such as the address is wrong, we do not have your odometer reading, it's a 2.00 dollar tax problem from Oct 2nd. etc. These reasons were invalid. I send the odometer reading in Aug. which you found. My address is shown correctly on your website as ** and as for the tax someone should have fixed it. I called a few days ago with no one fixing this problem the had approx. 3 weeks Oct 2 to Oct 23rd.

We took out a GMAC loan on a new truck. Paid it off. GMAC online shows $0 balance but will not post my last statement. Said they sent the title to us, but it was never received. USPS informed delivery confirms it was never sent. Gmac told me to go to getmytitle.com to get a payoff letter and or duplicate title. That site wants to charge me money to get these items. I feel this is not right.

I leased a vehicle from GM and had issues so I went back and had that lease bought out and refinanced another one from GM. At this point the old lease should have been completely paid off and the new lease take place in payments. After the first month I had payments taken out for both leases. I contacted GM and was told they would shut the auto pay off on my old lease and it would take 30 days to process my refund. Although I was not happy I accepted this. However the second month had come around and this happened again not to mention I still did not receive the first refund yet the second had been taken out. I notified them of this again and was told it was an error and I would have to wait another 30 days for the second refund. Someone there did not do the job correctly after the first time and I should not be penalized having to wait another 30 days.

I had been late on a few payments because I lost my job a few months prior. As soon as I started working again, I started making payments every two weeks then every week. I got my account up to current via website info. I paid all of my late fees last. I made a payment toward my late fees but it never reflected it on my account. I made two payments of 100.00 toward 91.00 in late fees but somehow it never reflected on my account. Well that's when I started calling GM Financial to find out what was going on. All they could tell me was they were going to fix it and it should take a few days to update. Well three more weeks later and it's still not updated.

We financed our 2009 Mercedes Benz C class with Americredit/GM Financial and completely regret it. I suggest to anyone buying a car or SUV at a dealership if the finance manager tells you that GM is the best deal, walk away because they will ruin your credit score. We had sold our Mercedes Benz in March 2018 and it was paid off. It is now Oct and GM has reported to all three credit bureaus that our account is delinquent and we were late on the payment although GM stated on the phone to me that they were paid in full. They reported us late on March, April and Sept 2018 on a car that we paid off. My score has taken such a hit I am unsure how it will recover. I have filed disputes with all three credit bureaus and believe that GM financial needs to be investigated for fraudulent practices.

In July my wife and I bought a new Traverse and turned in our lease 4 months early. While that day we canceled payments coming from our account. They still took our payment out. We have been battling to get our money back for 4 months. 4 months. 12 phone calls with reps and managers telling us, "Oh we just approved it. It will be sent out" to "We have no idea where you got your Info." The managers are total ** and tell you, "We will dig into it and call you back in 24 to 48 hours." Still waiting on that call a week later with multiple calls to the manager voicemail not returning calls at all. My whole family has been with GM and retired from them. After this I'm done with GM and will be switching to Chrysler. Thanks a lot GM for the great service...not.

GM Financial has zero concept on customer relations and accountability. They assess fees and penalties (F&P) on your account, even when the issue falls on their garbage website. They account for F&P and continue to increase your payment or monthly bill because they refuse to acknowledge the mistake. GM Financial RAN my credit report nine times, NINE TIMES before accepting me as a customer. These were all HARD inquiries on my credit report that I couldn't clear up. The customer service is horrible, GM Financial is horrible, America my **. Buy foreign! I'm sure you won't run into problems like this. GAUGING customers. Feel Proud GM!

I currently have 2 loans thru GM financial, I had fallen behind on my payments, since both payments are due on the same date, and I have asked to change 1 of the dates and they refuse, because they said you must be current, well… I could be if they were to change one of the dates, I have tried for a year, talking to customer service, no help!!

Do not finance through GM! I sent my payment and it cleared my bank. I received a phone call saying my account was past due. I called my bank and because GM changes your check into an electronic payment I did not get my check back. I have spent 2 hours trying to solve the problem with no help from GM customer service reps, who are incompetent. I will refinance this loan and get away from these people. I have been a GM person for years, not anymore - credit union only from now on, and Ford Motor Co.

Incorrect posting of payment and taxes. The incompetence continues at GM Financial/ACAR Leasing. This has got to be the worst financial company in the USA. From their systems to website to the way they process things is all sub-par. I will NEVER... NEVER finance or lease another vehicle from GM Financial. Neither will my kids and I share my stories with any friends or family that are willing to listen.

I made a double payment by mistake (online) so I called GM and explained it to the customer service person. He said "Oh I've made that mistake also and what you do is have your bank stop payment on the 2nd one" which I did. The bank did the research, found it valid and stopped the payment. The next month I logged in to do a payment and it was refused without a reason being given. I called customer service and was told they outsource their payment system to Western Union and I would have to contact them. I asked for the person's supervisor and got the same "We can't help you". I'm GM's customer and they won't help me with a legitimate problem. GM has lost a customer for good and I would suggest going to another source next time you lease or buy a car and make sure they DO NOT outsource to Western Union since they have one of the worst websites on the web for payment processing.

I just got a call saying, I did not pay my bill last month. I always pay before my due date online. Last month when I called they said the bank # is incorrect. I explained it was the same number I have had for 40-50 yrs. The person looked at my records and saw that this is right. She talked to her supervisor, and was told that this was true, and he said it was corrected, and I could make the payment right then. I did that and was assured it went through. I thought no more about it until I got a call the day I had planned to pay this month bill saying I owe 2 months and had a late fee for last month.

Been in the process of getting a dispute settled on my account. First, a worker by the name of Tracey ** let my email sit in her inbox for 2 weeks before I called and she said she needed more information. Went to lengths to get exactly what she asked for and was told the dispute was settled. However, 5 days later I call back and it is still not settled! Only to speak to a supervisor to let me know they will not settle this dispute. Wasted a month of my time and causing problems with my bank! Terribly disappointed and let it be known if you are transferred to Tracey ** she will do a terrible job helping you! Best to speak to someone else.

I had Saturns for YEARS, and always had financing with GM. So when I got this Buick, I thought 'heck, sure - why not'. NEVER AGAIN. I've had nothing but problems with my lease payments. Today I asked what my options were to get out of my lease and I was transferred to "Victor" who may be in America, I admit I didn't ask. But he SOUNDED like he was in a call centre in India. And frankly, I needed to speak with someone who spoke idiomatic American English, didn't denigrate my intelligence because I'm female and gave me the basic respect of recognising my gender. When that call started I owned that I was severely frustrated, got two steps in and "Victor" said 'I need another piece of information Sir and then...' and I was done. When your company is performing so poorly that I need to talk about ending a lease early, you really really need to send me to someone that can help me, not aggravate me more.

Worst experiences ever. Nightmare. They ruined my credit numerous times promising me my payment went through promising me there’s just a "pending payment" and that I don’t have to worry and it won’t affect my credit score. One time they were going to defer my payments and I look at my credit score and it said 60 days past due!!! The online payment system has sent me emails saying "payment made, no further action is necessary" and gave me a confirmation number then it turns out it that it didn’t go through and I got 45$ in late charges!!!

I called and spoke with Darren ID **. He had absolutely no information to provide. Kept saying, "I don't know if this correct but I'm just gonna tell you it will take 3 days." I would hate to give a company my money and be represented this way. Darren needs to be replaced.

First of all, this is the most shady company I know. I had an experience where I was unsure how much I owed so I called GM Financial to make sure I was paying the correct amount. They gave me a number and I asked the representative multiple times if he is sure that this amount he told me is correct and he kept stating that it was. Months later, I get a notice for intent to repossess my car because my payments were behind. I was completely unaware of this. So I called GM financial and explained what happened and they even acknowledged that it was an error on their part. I soon noticed that my credit score had been tanked because of this. I have spent so long trying to get them to fix it and have yet found a resolution. Their people who answer the phones are the most incompetent ** ever. I am never going to lease a GM vehicle ever again. Terrible business practices and I will tell everyone that I can to not lease a GM car. ** pieces of **.