GM Financial Reviews

I bought my car in 2012 and paid my loan off in full March of this year. My credit report still reflects that I owe 925.00 with of course no bills or calls because I'm paid in full. And I haven't gotten my title. I want sell my car now and I can't. No I haven't called them yet because their customer service is horrible. I did my part I paid and if I was 1 day late they would blow my phone up. Why can't they do their part close my account correctly and send me my title or a letter I can take to dmv. Never again will I use GM Financial.

My final thoughts would be that GM has been pretty straightforward when it came to the loan process, I knew what I was getting and what I was to pay out monthly. There wasn't much wiggle room when it came to haggling over a price because I knew what the vehicle was worth and what I could actually afford.

The interest rate is atrocious. I think that ’this company’ takes advantage of consumers. Once I have paid this loan in full which I only have several months left on it, thank goodness. I’ll walk or use public transportation before using this company again.

The loan is with Scotiabank through GM Financial. What I like the most is 0% interest. When buying a new car I always wait on the best deal for financing. I will recommend purchasing through GM Financial to all my friends.

I had several loans with this company before and never payment issues, but since my wife lost her job and I needed a dependable vehicle I was denied a loan due to unfortunate reasons. I don’t understand what’s the problem this day and age, I can afford the vehicle and our mortgage and now I’m forced to pay a higher interest rate even though I been on my job for 22 years.

Turned in my vehicle in June, received no bill. I had to call GM. I was told, "You should have gotten it.", meaning it was. Turned in my vehicle in June, received no bill. I had to call GM. I was told, "You should have gotten it.", meaning it was never sent. That call was today and the lady says it's due today. I say, "How am I supposed to pay a bill I've never even seen a break down of?" So, she tells me what it is. Here I am being charged a disposition, which I knew about AND the damage on the pre inspection report THAT WAS ALL FIXED.

They hurry the prices along. Don't give all the information upfront. Charge a very high interest rate and customer service is only fair at best. Their call center is open most a my time but it's a long wait to talk to someone.

They have done nothing but screw me. They charged $15,000 to do a loan and then 8.5 percent more meaning it is about $30,00 paying in interest on the loan. The payments are so high but at the time the vehicle was needed and now I still am paying a high payment of $880 a month. This is ridiculous. We went to everyone about it and no one would do anything. I need a new vehicle and because of this high payment cannot afford one. There is a little over 2 years left on this and hopefully we can make it. I just hope my 2008 Jeep lasts that long.

The process was pretty straightforward during the application process. The GM app is a different story. It applied payments other than what I authorized. Customer service is on point and works well when things are not going right.

The current loan we got through Credit Acceptance is not good. The APR is very high at 20.99 percent for a 2008 used vehicle. We did have GM Financial years ago and 'til this day they still think we owe money for a totaled car.

I have used GM financing at least three times and have been pleased with their service and products. I would use them again if I were buying/leasing a GM vehicle. I do think they can do better on the customer service side, but they are not really any worse than the other providers in the survey.

I've been a loyal customer with GM since April 2015. I've always had my payments on auto-pay, and there was never an issue until April this year (2019) when they decided to CANCEL my auto-pay without authorization or warning. No letter. No e-mail. No phone call. NOTHING. They didn't reach out to me after I "missed" 1 payment. Not a word until I "missed" two payments. They refused to take responsibility for their actions and claimed that they sometimes cancel auto-pay for "security purposes". I filed a formal complaint two months ago and was never contacted or apologized to. My near perfect credit score dropped SIGNIFICANTLY due to their irresponsible actions. NEVER LEASING WITH THEM AGAIN.

Well GM offers something like a $700 credit - but they don't tell you that you must finance through them for at least 6 months at over a 6% interest rate. My husband and I both have excellent credit and could certainly get a loan with a much lower interest rate - and we will do so when the 6 months is up. It is a little deceiving I feel.

Turned in my lease three months ago and I have not received a thing from GM Financial. Today, I get an alert on my credit report that they added an amount due so I called them. They said they cannot tell me what it is for, other than excess wear and tear, which I have no idea what this is. The car was in perfect condition. They cannot even say what it is for. The GM financial rep was rude as well! They never sent a bill. I asked how the heck am I supposed to know I owe anything when you never sent a bill and if I was not signed up for credit report alters, I would have never known this was being charged to me. The GM Financial rep said it is my responsibility to figure out what I owe and how to pay it. That is crap! They are scams. I read all the complaints on this site and I cannot believe GM is allowing this group to run their financial piece. I will NEVER use them again. Shady practices. Poor customer service.

I was astounded at the interest rate. They sold the payment, not the rate. My fault for not checking. Promptly refinanced with my credit union. Will never finance with GMAC again. Always check the fine print and go with a credit union rather than a finance company.

GM Financial has many different loans with many different options to pay. Depending on your credit you can get an excellent percentage loan with excellent terms for payment. Also, they have very convenient way to pay off your loan from paper billing to pay by check, auto debit card payments or direct payment withdrawal from your bank, so you will never miss a payment. Convenient and easy.

I turned in lease car with one month left as found a good deal on new car. Dealership said end lease evaluation no problem. My credit rating alerted a drop on rating from GM saying I owed for damages. No other notice. I looked at pics online from evaluation and there was damage that I did not do. I emailed sales person informing they have dome issues with car of cars at back lot at tall grass. The voucher of $500 from dealership to cover damages was turned in. I owed more. I did 2 months later get a bill from GM, paid it. SCHEDULE YOUR LEASE TURN IN EVALUATION! My car now is through a bank.

I have demanded on several occasions that my contact number on my account be changed. They are still calling an old number, thankfully the phone is with someone I know and they do pass the message on to me (for the most part), for now. That will be coming to an end. I am having the same issues as others. I mail payment, it has cleared and they are still calling. I ask for details as to why they are calling and they cannot provide the information. Request they send it in writing when they put it together, never receive. So I assume they have handled or figured out the issue on their side. Then 2 weeks later they start again. VERY DISAPPOINTED. I have purchased several vehicles before, through other financial institutions and have never had an issue like this!

This company is a joke and a total mess - under no circumstance work with them. I have been dealing with ghost charge of $195 for five months, and every time I called I was assured it was a mistake. After I completed all my payments the charge grew to 391 and now no one can figure out why. They can't even see all of my previous calls and inquiries. Every person I talk to is absolutely clueless. Every promise I got was broken - on every occasion they promised me that their higher up financial department will handle it and call me within 48 hours. I haven't gotten a single call and the charge is still there after 5 months of fighting. I still have no idea what will happen, but there isn't a person I can find there who can help. Their practices should be illegal.

Twice sent checks well before due date, was told checks were not received. Stopped payment on checks and overnight new checks. Two days later stopped payment checks and new checks were both cashed. Third instance was told check was not received. Told GM that check was sent. Two days later when I called they told me that check was found on some ones desk. As of today in fourth incident that check was not received.

I leased my third escalade through GMC. Did all the paperwork and thought everything was fine. Then I see a negative hit on my PERFECT credit and it was GMC (who I tried to tell I knew I had one more payment to make) but the website wouldn’t let me pay it and not one customer service person would let me pay it. They swore My lease was done and I was good to go. Now my credit has a late payment thanks to the fine customer service representatives with no training or skills to make things right.

My wife and I leased a Chevy trax in 2017 with a term of 39 months and we've been paying on time. In the beginning we were doing autopay and later we had to cancel it and start making payment manually. The problems started when we saw different amounts owed in our physical bills that they send by mail, and the GM financial internet portal; for example the paper bill will say that we owe $170 and the online billing system will show a different number a $339 though we have no past dues or fees. So we call and ask their the customer service to send us a payment history statement to which they promised doing but they never do. So we end up with no answer as to why these things happen. Also the online platform lacks the total amount we owe on the lease and the interest rate and other crucial information. It only tells you how much you owe for the month and how to pay.

I have been waiting for over 30 days for GM Financial to update my credit reports to reflect my auto lease has been paid in full, and the account has been closed. I have sent 2 written letters that this be done, but GM Financial has chosen to completely ignore them. I always paid ahead of time, and I was never late. Note: GM Financial is the only company which has not updated their trade line on my credit reports. An out-of-date trade line is an inaccurate trade line on a credit report. Obviously, GM Financial did not appreciate my business. Based on the circumstances, it appears I will have to file suit against GM Financial for monetary damages and injunctive relief.

We turned our Chevy Volt lease back in March of 2019. GM Financial has been sending us our monthly payment and info to our PO Box and email address for years as our home address is unable to receive US Mail. We did not hear or receive any information from GM Financial regarding the turn in of Volt turn neither email or US Mail.

I took my 2017 Chevy Cruze, which had three months left on its lease, back to the dealership in March to have someone look over the vehicle and answer some questions about the lease-end process. I had no intention of buying a new vehicle, in fact, I was planning to let the lease run out and switch to a different brand - most likely a Subaru. But the salesperson was very convincing and told me I would save a lot of money by sticking with a Chevy. When I asked about wear & tear, he said Chevy offered a $500 rebate to assist with any damage considered excessive and after a visual inspection he said the car was in excellent condition and that there was no way I had damage amounting to more than $500 and would not owe anything on the vehicle. They were running a special and offering several incentives on the Chevy Equinox, so I ended up making a deal that day and left in a new vehicle.

Turned in my lease early. Stopped my auto-pay. Refused at least 5 times to send me a bill. Someone finally "sent a bill to me." Never got it. Refused me access online. Refused to email me the final bill. Reported me 120 days late despite making payments on an imaginary bill that they never sent me.

Turned in my leased auto two months early because I go away for 3 months in the winter. GM stopped my auto pay without telling me. I called and asked for final bill and explained again that I wouldn’t see my mail and needed notice by email like all my other monthly bills from GM were sent. Never sent an email bill. When I got home I paid the final bill that was mailed 35 days before but GM reported to the credit bureau that I was 60 days late because of the auto pay they stopped. I disputed the hit on my credit but GM upheld the 60 day late info. Do not deal with GM Financial!

Alexis ID# **. Erica ID# **. I dropped off my lease at lease end on March 12-2019. It is now June 04-2019 and I still have not received my final bill. I called many times to request the bill every month in between. The statement they all said was "Your bill will be sent 60 to 90 days after the lease as been returned." On May 17th, GM Financial reported a LATE PAYMENT on my account and sent it to the credit bureaus. My credit score dropped 150+ points. THEY STILL HAVE NOT SENT THE FINAL BILL.

I received a bill at the end of my lease, long after I had turned in the car, saying that I owed a $395 disposition fee (I've leased with them before and never had to pay that), and $85 for excess wear and tear. There was no details about what this wear and tear was, but I had taken photos all the way around the car in the parking spot where I left it when I returned it to GM. So, I called them to complain, and the agent I spoke to was dismissive, rude and sarcastic. So I called a second time a few days later and the tune was the same.

I had a lease on a vehicle for 39 months. At the end of the 39 months, I planned to purchase the vehicle, but was awaiting a back pay sum that I was going to use in conjunction with a loan thru my credit union, and inquired about extending the lease. They informed me that I could extend the lease up to 6 months, in 2 month intervals. I filled out the extension paperwork and THOUGHT I was set. Every 2-3 weeks, I would receive phone calls asking what my intentions were with the vehicle and they would have no documentation of the extension. Then, they would have the first extension, but not the 2nd and I was even into my third extension and they didn't have my second extension paperwork! By the time I was near the end of the third extension, I had finally received my back pay and went about setting up the purchase.

We purchased a car 4 weeks ago and just made the payment and found out my spouse is terminally ill. I called in to see if they can help and they act like it's no big deal. One rep even said, "that stinks"!!! Wow really. So now I am going to have to deal with repo because medical bills and my family are more important at this point than a car, still no help with GM. We have been loyal GM customers for almost 20 years and paid off many loans with them!

I recently returned my leased, Chevrolet Cruze LTZ. Upon pre inspection, an inspector came to my house and I was charged $176 for a small scratch underneath the front bumper. You have to literally get on your hands and knees to see it. The car I owned for 39 months looked brand new, inside and out!! Even Sal, at Robert Chevrolet said so. It looked like it just rolled off the showroom floor. I made many calls to GM Financial, finally getting a call back and speaking with supervisor, Karena. She told me there was no way they would waive the fee even as minor as the scratch because it was 6" in length and they only allow 4". BUT she said if I buy another GM product they would waive it. Then I realized, They do this just so you buy another car!!! I have leased many cars before from VW, Mazda, and others and never had an issue. Well they lost a valued customer and I will never buy a GM product again!!! Beware before you lease from GM!!

Do not do business with this company. You will be sorry! If you value your credit score and like to be treated like you deserve this is not the company for you! I will never buy GM again! Please take your business elsewhere.

GM has a new take on customer service. It's the "NO SERVICE" approach! Instead of assisting their customers they ignore them. I have tried for almost a year to have a supervisor call me to discuss an error on the part of their bill pay system and have sent numerous emails to the vice president(s) of many different departments (Cheryl **, Ariel **, Darla **, and Kirk **) begging them to talk with me and they just simply don't reply. Additionally, all low level employees who do answer calls are some of the rudest and most unprofessional representatives I have encountered. I guess I can't blame them if the company policy is to provide as little service as possible.

So last July 2018 I purchased a 2018 Chevy Cruze RS from a local GM dealer that I had purchased from before. I was approved and financed through GM Financial. The interest rate wasn't too bad but every time that I have a question there is always a runaround answer for it. Today was the icing on the cake. I sent Brittini an AGENT for GM Financial a chat message on the GM Financial app asking about having a co-signer removed from my loan. She stated you will only be able to do that by refinancing the loan with a bank or credit union.

Today the repo man came and took my truck. I agreed to a deferment agreement that bumped two late payments to the end of my loan. My next payment, due on 4/23 I paid today, 5/3 which is my payday. I wake in the middle of the night to the repo man hooking onto my truck. A repo for a 9 day late payment??? Stay away from GM FINANCIAL at all costs!!!

I have had nothing but problems with them since day one. Now they have cashed two car payment this month totaling up to almost 900 dollars and are trying to act like they can’t hunt down the checks and add it to my account. But yet I faxed them the copies from the bank and even has a screen capture of where they cashed it and I keep getting the same replies, "Someone will contact you back in a couple business days". Yet I’m just waiting in limbo land with my car payment saying past due. Ridiculous. I don’t have time to stress about this anymore in a high risk pregnancy so it’s gotten to the point of hiring an attorney. Also I have spoke to several different managers, etc. They said the payment department is backed up and also have hung up on me several times.

I paid off my loan with this company within 1 year. Never late. Actually always paid more than the monthly payment amount. When it came time to send Lien Release letter I got the complete run around. The first told me that they sent it electronically, that wasn't true because my state doesn't accept it this way, second person I spoke with told me they were sending it. It was canceled and but didn't know why but would check and call me back. Guess what. Never happened. Third time I reached out to them I was told I could go to the website and request it myself but there would be a twenty three dollar fee attached.

I purchased a brand new vehicle and have been a GM Financial customer for the past 7 years and the first 6 were great. The last year has been impossible in dealing with them. I became unemployed in June of 2018. I struggled to stay up on my automotive loan with them but always managed to make my payment even if it was a month or 2 late. In February of 2019 my loan matured but I still owed money on it due to past due late payments and the deferments that I had used. GM Financial told me that once the past due payments up until February were paid, I would be able to do a rescheduling for the remaining payments... That is where the trouble all started with them. I called in mid March of 2018 to start the rescheduling process for the remaining balance of the loan. The gentleman I spoke with walked me through the process very easily and told me what I needed to know and do.

GM Financial is the worst credit service I've went through financing my second car. I always used credit acceptance. The company repoed my 2017 Malibu car after I paid them already, lower my credit score and not only that they don't care about their customers. Even when the government shut down with financial issues they didnt care. Never go through them! I repeat don't do it to yourself! Now I dont have my car, & have to pay over almost 3,000 thousand dollars.

I had a GM Financial lease on a 2016 Silverado that I traded in on a 2019 Ram in July 2018. The GM lease was paid in full and the account closed at that time. 6 months later I got a credit alert that there was a delinquency placed on all 3 of my bureau reports. Turns out that GM Financial received a personal property tax bill for the vehicle I no longer had, they never contacted me, never sent a bill.

Long story short I used the pay by phone Western Union GM service to make my payment because it was the due date of my bill and I slipped up and didn't send my check two days before. The agent who took my payment entered my account info incorrectly and my payment didn't process. I found this out two weeks later. Several calls to GM to speak to a manager or supervisor about this and no luck. They kept offering to have somebody call me back and still no luck. It has now been 5 calls unreturned and I would like to know how a trained agent could mishandle such sensitive info and not reach out to me for 2 weeks. Also how 5 phone calls could go unanswered and unresolved. We're 4 months into a 48 month relationship and already I feel unsatisfied and neglected that I probably would never purchase from GM again.

When I got this loan in April 2017 I put it on auto pay. Everything went fine until April 2018 when GM decided on its own to take auto pay off. When I received a call about my payment being late, I went nuts! Several calls and emails have got me nowhere. If anyone else has had this problem please contact me as we are about to file suit. These people are thieves.

My husband and I have a joint account that was a total loss back 9 months ago. I was told I was getting a refund back. After about 3 months of nothing I called and found out I owed something. Never received a bill. I called back after and they said I now didn't owe anything. Turns out I check my credit score and there was hit to my score for a late payment from GM. Never was I ever sent a bill. I called numerous times, no one ever has any answers they just keep transferring you to someone just as clueless as the person before. They can't even find our joint account under my social, it's only on my husband's but yet it's only my credit score that is affected.

I leased a 2017 Sierra in April 2017 in CT. In June 2018 I moved to a new CT address. I called to ask what I needed to do to get the registration updated. The girl I spoke to that day told me she could update it on my account. When I pointed out that didn’t count as updating the registration she told me I had to wait until the renewal was due because it didn’t matter as long as I didn't move to a different state. I recently moved to Rhode Island and contact them again on March 29 to ask what I needed to get to get my registration transferred to Rhode Island and that my CT registration is expiring 4/20/2019. I was told to send a fax and include my name, VIN and insurance info and say I moved to R.I. I got a call from a Miya saying I needed to be more specific on the fax, so I resent it with all the requirements listed on the R.I. DMV site.

I will never buy another General Motors product ever in my life nor will my family nor will my friends because of the experience I've had in dealing with the nightmare of not getting a title when my car was paid off with them.

Do not take a car loan with this company when you pay on time they don't report to the Credit Agencies. But the minute you're late they will report you. Their excuse was they were having problems with their system so they couldn't report for a while. Lies. They are dishonest and are quick to hurt your credit score.

I recently turned in a 2016 Chevy Volt at Lease end. The disposition fee on the lease contract says, "Unless this fee is waived under item 23 (t)". Item 23 (t) reads, "Disposition Fee Waiver: The item 4A Disposition Fee will be waived if you purchase or lease a new General Motors vehicle when this lease ends." I was charged a disposition fee of $395 + $34.95 tax on the fee at end of lease of my former 2016 Chevy Volt. I replaced my 2016 Chevy Volt with a 2019 Chevy Volt. I purchased this new Volt 36 days prior to my lease end because Volts are now difficult to find. GM Financial told me that it must have been bought or purchased within ten days of lease end. This clearly is against the spirit of the policy as my replacement vehicle was a GM vehicle. The contract did not specify "within ten days". The purpose of the fee is to encourage the consumer to continue buying GM products. I did. I will be taking GM Financial to small claims court.

We have been GM Financial customers for many years and have an A1 Excellent credit rating in the 800s. That was until the last few months when GM Financial ruined our rating! We turned in our lease in November and leased another GM vehicle at the same time. They told us to check back with them in 3-4 weeks to see when the final lease end invoice would be ready. I called 3 weeks later in December and was told they are behind in the lease end department and to call back in January. I called in January 2 times and still nothing... I called back again in February with the same response... the lease end final invoice was still not calculated and every person I spoke to kept assuring me it would be another week or two. In the meantime, in February, they then proceeded to report me to all 3 credit bureaus for missed payments and delinquent accounts! How can we pay an invoice that has not even been generated yet!

They may have fixed it by now but their broken autopay system failed to take payments out even though I had scheduled them, and then damaged my credit score. I tried to contact support about it and they denied that I had ever tried to set up autopay before the incident. I assume it's not in their records because their autopay system was broken and didn't actually work. They DO NOT care about their customers. Stay away.

Never received a final bill. Was alerted by credit bureau stating I was "delinquent," putting a stain on my exceptional credit history. Paid it via phone asap w/o seeing a bill. Four calls later no bill. Last call they apologized and said they would "expedite" it to me and nothing. If I could give a zero, I would. Very disappointed and frustrated. The reason I need the bill, as explained to them is because on my way to turn in my lease for the new lease, I was hit from behind. Therefore, the money that I paid was due to the damage of an accident (no fault of mine). I NEED the bill to forward to the other driver's insurance to get reimbursed. GM Financial, PLEASE HAVE A LITTLE CONSIDERATION and send me the bill. J. **

I leased a Cadillac ATS 3 years ago, This car has been a nightmare from the beginning. We had taken the car into the dealership multiple times for a defective air conditioner which would blow 100+ Degrees on the driver's side and 60 Degrees on the passenger side. Well in 3 years Boulevard Cadillac, Long Beach, Ca. was never able to fix, We were told that they could not find the problem, to the point of the sales manager saying that he would get us out of the vehicle (Lemon Law). Well as you can guess that never happened! So after 3 years of dealing with a defective air conditioner and Boulevard Cadillac failure to fix, we turned the car in. As you all know the dealership tried and tried to get us to lease another vehicle from them. (I Think Not).

Very disappointed for the following reasons: 1) My vehicle was repossessed the weekend after I had tried to contact them to let them know I was to receive money and would be catching up on two months I'd fallen behind. Not that any business cares that my child needed surgery on a broken arm and I had a high deductible because I don't get welfare. During these couple of days (Thursday and Friday) that I'd been calling, they happened to be out of reach due to some maintenance/updating on their systems. That following Sunday, my vehicle was taken. I was able to get it back early that week because, as I had attempted to inform them, I had money coming to me. I obviously ended up paying so much more than I'd had to.

Trash. Final bill never sent to my home, had to call to get amount after turning it in. Rush a check to them so it could be satisfied on time. Vehicle transmission failed 75% of the way through the lease, disposition fee still charged because I didn't buy it. I'll just go ahead and say, not again. Not ever.

I was paying my truck on the app and used my routing and account number off the check for the account and somehow they took it from an account that they shouldn't have any knowledge of. They try to blame me but I don't even have a checkbook for the account they used. Stay away for GM Financial and GM.

My Girlfriend got approved for a loan at 14% interest rate. A loan officer gave her attitude about verifying her income. My girlfriend gave her the information, yet the loan officer threatened she could lose her truck, the officer never called the # my Girlfriend gave her to verify, but tried saying she did but no one responded?? Well my Girlfriend got her bank PCM to approve her at 5.5% & didn't even have GMC for a month. So thank you for your horrible customer service, otherwise she would be stuck with your horrible interest rate too!

A local dealership bought out my lease that was financed through GM Financial. Something was messed up in this transaction between the dealership and GMF that caused me to continue to be charged for a vehicle I no longer owned. I heard several different stories about what happened to my money, from it being applied to the wrong account, to it being sent to the wrong address. However, none of this should have affected me in the first place because I no longer had this vehicle. They continued to blame the dealership, not take responsibility and would not refund me for 3 months. I spent hours on the phone and didn't get resolution until I complained to the BBB and my state's attorney general. I've never experienced such horrific customer service in my life and I would highly recommend NOT using GMF for any reason.

Falsely reported delinquent account. They admitted over the phone that it was in error but haven't fixed it yet. My credit score was affected. I paid in full before due date. Now even my credit cards want to lower limit. I can't understand how or why they reported as delinquent even though my balance was ALWAYS paid in full and on time.

I bought a Camaro in 2016 with zero interest thru this institution. Everything seemed perfect. No issues. Suddenly I start seeing a banner in my account saying that they know about my bankruptcy. I freak out thinking someone stole my identity or there's an error, I call my lawyer who looked up me up in the national database of bankruptcies and obviously I'm not in it. I have 800+ credit score so I take this serious. I call customer service and they assure me I'm good and I'm still 2 months ahead on my payments.

The Repo Guy came to take my car today!! Noooo statement in the mail, we were being automatically withdrawn from my bank for 3 years!! NO ONE got in touch with us by mail or email that our automated withdraws were cancelled, they try to say they didn't cancel them so then without ANY notice a repo guy showed up, and was VERY KIND, told him our credit score was OUTSTANDING, he shook his head and said this isn't the first time GM has done this. FRAUDING CUSTOMERS IS WRONG AND THEY SHOULD HAVE CHARGES PUT ON THEM.

I was close to the end of my lease so I took it to the dealer and turned it in and leased a new vehicle. It was 1/18/19 that I did this. On 1/23/19 the dealership sent a full payment check with all needed information attached to the check to GM Financial. GM Financial cashed the check. The vehicle I turned in was inspected on 2/11/19 and sold the next day. It is now 3/19/19 and GM Financial shows me past due on the full amount. I called them and they said they have no record of the payment that the dealer probably put the wrong account number or didn't put any account number on the check. I told them they attached all the information to the check. I was basically told that they usually remove any attachments and dispose of them and only handle the checks.

These people are really not good, I have a vehicle that I am paying and I send it online through the app GM Financial and I did with my bank account and I received a call that they didn’t get the payment, I gave it since the beginning of the month and now they tell me I didn’t do it. I have an email confirmation and number that it was processed and now they are telling me they want me to voluntarily surrender my vehicle, this is the worst financial ever.

I am on my first lease with GM Financial. I don’t remember having problems with the first lease I had (Capital One), but this second time has been a doozy. They keep “upgrading” their billing system, every few months, which results in changing my address back to my old address or not mailing me a bill, or putting my husband’s name on the account. Moving was a complete nightmare with this lease. Couldn’t seem to update my address despite multiple notifications online, in writing, and over the phone. As another reviewer mentioned, it took the better part of a year to get the limited power of attorney to change the car’s registration.

I’ve been trying to pay off my bill without having to send a check since it’s takes well over 2 weeks for them to even process it. I call GM customer service and they can take my account number and tell me how much I have remaining on my balance, but for I can’t pay over the phone. I either have to pay by check or pay online. I don’t understand this nonsense. So I try to pay online and I can’t do that either and I get a message that says I have to call customer service. Seriously the most worthless financial company ever.

This company is a complete joke! We’ve been fighting with them for months about making a final payment and a they do is ding my credit report. The final bill was supposedly sent to my home in NY, but we are in FL for the winter. It was never forwarded to us. When they called about the payment we told them to send it to the FL address, we never received it.

Paid using my phone and their app. No problems until this last payment. Opened the app on my phone and it said the app needed to be updated. I updated the app and made the payment as usual. Looked at the app the next day to make sure it went through ok and saw my 229.00 payment was entered as 30840.00 dollars...on a 9000.00 loan. I called and they said sorry there is nothing they can do. They are not a bank was their answer.

I purchased a vehicle for my wife, I called GM Financial to set up the auto pay from my checking account, I paid the first payment in full and set up the amount THEY said to pay (half payment 1st and half the 15th) and I do with all of my bills. Everything went great from February 2017 to November 2017, then I received a call from GM Financial saying we were not making enough on the payment, after the fight then giving up we adjusted the amount and continued.

They repo my car. No call or anything. I have a disable husband and son. The way of calling them on a Sunday the day they come. They know exactly what they are doing. I hate this company. They will hear from me in the morning.

Back in 2015 I was sold a 3 year lease, 10,000 miles a year for a GM Terrain. In October of 2018 I went to 2 GM dealerships and was told I needed to make a choice since my lease was almost up. I didn't go with GM because their lease prices were too high. After I turn my car into GM, I never heard from them until I received a letter dated Nov. 13, 2018 stating if I didn't hear from them, I owed them nothing. On Feb. 22, 2019 I received a call from GM financial telling me my lease was for 4 years and I owe them $3,290.

GM Financial has the absolute worst customer service in America! I mailed a check in for payment on my car note and they did not post it until a month later! I called in to speak with customer service for a payment history log and I swear it's like passing a law in Congress! After 4 attempts over a week period, I am still empty handed. These people pass the buck a lot and if I had a choice right now I would never do business with them. GM is very unprofessional with employees that's are absolutely worthless!

GM Financial Stopped sending my monthly statement out of the clear blue. Called GM Financial and found out that they started to send them to an old address. The person that I was speaking with could not answer why and said that the monthly statements were complimentary (not sure he was able to say with a straight face). As a small business owner I write dozens of checks per month and If I don't have it in front of me it doesn't exist. GM Financial was also kind enough to also ding my credit with a late payment... Because of this we will not purchase - lease another vehicle from GM and will look elsewhere for our vehicle needs.

My mother leased a truck and had less than 200 miles on the vehicle when she passed away. We tried working with dealer and was told they would not help us. We contacted GM Financial asking what we needed to do. They gave us different information each time we called. We continued to make payments even after we turned the truck in for a sale. I called GM for 5 months asking if the truck had gone to a sale. Each call I was told the same, waiting to go to a sale. The 5th month I was told the vehicle was not “grounded “.

This company is without question the worst financing company out there. I’ve had nothing but issues with them beginning November 2016. 3 late payments reported in 2 years. Never once was there one and the last was on a truck that the lease was already turned back in weeks earlier and they were called and advised. The first 2 late payments were false and took me almost 2 years for them to remove from my credit report after literally hundreds of calls, hours, faxes, etc. I will be reporting them as they continue to break FCRA guidelines regularly. Not to mention they are some of the most rude and pompous people when you have to talk to them on the phone. I will say they’re all very educated on how to pass the buck, lie and make excuses for everything they don’t do.

I leased a Chevy Bolt. GREAT car, absolutely love it. I signed up for automatic payments. GM Financial had the amount and gave me a discount for signing up for automatic payments, so I took it. Later I am being called DAILY because they gave me too big a discount. Now, I discover that my automatic payment has been discontinued, magically. As such I am now actually LATE in a payment that was supposed to be automatic.

I've had my car loan with them. For 4 months I always pay on time... I was just in an accident not of my own fault that put me in immediate surgery and bedridden for 2 months. I immediately called and they are refusing to work with me on my payments till I can go back to work. Now I'll probably lose my car.

I had a lease end in November 2018 at which time I leased a new GM vehicle. I noticed after a month that the old vehicle was still appearing on my online GM financial account, so I called to ask about it. They assured me the amount was not owed and that the lease was closed but that it took some time to catch up. Now, in February 2019, I receive a credit alert that I have a 30 day past due vehicle payment for a car I turned in in November (the overdue payment was for the month of January... No sense). This far, GM has failed to properly resolve the issue and my credit score has dropped by 40 points (I was near perfect). My dealership has stated GM Financial is notorious for "one side does not communicate with the other" and mistakes like this happen very often. It is extremely frustrating and a very poor way to operate a business. Credit reporting cannot be undone by GM directly.

I have had nothing but nightmare issues with GM Financial. No one seems to know how to answer questions, they charge you fees that clearly do not apply to your situation, there seems to be no known policy on certain criteria, and I have never been placed on hold so many times in my life. These aren't just a couple minutes here and there, these are 10 to 15 minute holds every single time! I bought my truck after lease end and was on the phone with GM Financial the whole time I was at my Credit Union getting financing. They gave me the total dollar amount to send and that was including the taxes to pay the state. THIS was 6 days before my lease expired and they said they would put a grace period on my account to give the check time to arrive. I called every other day and was told check still hadn't made it but grace period would be extended a few more days.

I've been in the auto industry for 25 years and have leased a couple Chevrolet's through GM financial. The first one I bought out and the second one I turned in. GM Financial is charging me 605.00 for four scuff marks on the vehicle that would literally come out when the vehicle is cleaned for resale. Talk about nickle and dime customers!! I work in the showroom in sales management. If for a minute I thought they would stoop to this level I would of had the vehicle washed and marks removed with a sponge and some soap for $20.00!! I will NEVER even consider using GM financial again unless something is done about this immediately. For 600.00 they are going to lose dozens of customers. I typically lease a new vehicle every year or so for my wife.

I purchased a vehicle directly from GM Financial nearly 30 days ago and still do not have the title. When I called, I was given the run-around for over an hour. As of today (day 24), they haven't even begun the titling process. Each CSR I spoke to was rude and very condescending. The lack of communication between departments is shocking. I am 48 years old and have never owned anything other than a GM vehicle. I will never do business with GM Financial again and will never buy another GM vehicle.

Does not report to credit bureaus. Has not reported my payments in nearly 4 years. Constant collection calls and my statements say I'm 3 to 4 payments behind. Payoff amount doesn't correlate to what they say I owe. I am not even 1 month behind. I should, by my records, have 6 payments left and GM says I have 9 payments left. I can't even trade my car because my credit report is stagnant due to them not reporting.

I was trying to contact General Motors to see if they can offer customers with programs to alleviate their financial issues but General Motors representatives just tell you: "SORRY YOU NEED TO PAY ON TIME. WE CAN NOT HELP YOU. GO TO YOUR DEALER TO RESOLVE YOUR PROBLEM." It is a shame.

My last payment was October 1st and I turned in the car on October 10th (leased a new car from GM). They won't prorate the payment, so there is NO refund, even though I only used the car for 9 days! (And was loyal to GM.) Guess if I didn't pay my last monthly installment on the car, I could have told them that I don't prorate MY payments. Seems if they only had a calculator handy, this might be solved.

I turned in my Silverado on 10/31/2018. On 1/24/2019 I received a final letter from GM Financial stating I owed a $341.00 charge for "cost of preparing and selling the vehicle"? I did find it in my lease however during the lease and when I returned the vehicle at both times I was told, "Pay your last payment and drop the vehicle off." Well according to GM if you don't release they put it in the lease. They can slap you with this screw you fee for not releasing with them. I covered myself for excessive damage but I could not protect myself from a company that obviously doesn't want me back as a customer! This fee gets waived if you release. The joke is on them. I have not replaced that vehicle and won't buy another GM product! After 16 of my 21 cars were GM makes I'll be buying a Ram! I hate pissy companies who nickle and dime me! It should be a crime

I leased a 2017 GMC Terrain with GM Financial. Customer experience during the lease was okay as I could go to the website to make payments. Lease end is when it fell apart. Once you turn in the lease they don't tell you that you have to go online and stop automatic payments. I didn't know that and they took out the next month payment even when I didn't own the car because they were still computing my final bill based on when the car sold. When I called they said that the department that manages the website is separate from lease end so that's why no one told me that. Then my car was sold and I received my final bill in the mail on the day it was due!

Bought a car, was ripped off in payment as it was increased after loan was signed. I paid on time then could not keep up with payments. I tried to refinance for a smaller payment, they refused so I told them I voluntarily surrender the car. I made sure it was clean and had gas. It was in great condition, they picked it up like I was a criminal, I handed them the keys. They auctioned it or sold it for $4000. And tried to get me to pay 13900. They then charged it off as a bad debt write off for taxes. Reported me being late Jan 2019, what it was charged off in 2017, still reporting late payments and a balance due of 13900. FCRA says if it is charged off the balance is 0 as they can no longer collect. It has been written off their taxes. I have disputed all three credit bureaus and GM still has not corrected. I have also called them directly and they are still reporting incorrectly. It may be time to use my attorney. Do not use under any circumstances. You will be screwed in the end.

First of all, I will start by saying that I don't even think that GM Financial deserves the one star rating I gave, but I had no other option. I am extremely disappointed by the lack of professionalism that GM Financial has shown in the time that I have had to work with them as the financing company for my leased vehicle. When I moved to a different state for work, it was nothing but a huge headache in getting GM Financial to do their job so that my car registration could be processed in the new state. I registered my car in this new state in December of 2017. The Bureau of Motor Vehicles in this state sent several letters to GM Financial from March 2018- June 2018 requesting that they send the title for the vehicle over to them so that they could process my car registration.

Don’t finance anything through them until they properly update their online system especially if you like taking care of your payments electronically. They won’t care if you’re a good customer who has never been late with payments (in fact few times even paid more than minimum payment), they will right away report to the credit bureaus when you make one mistake and because of their inefficient and confusing online system. I actually took care of that late payment right away after finding out they still remove it. The saddest part is I didn’t even find out from them but because I have a credit monitoring set up. Overall this company has their priorities completely upside down. No way this is good business.

Purchased vehicle for $47,966. Sent them a check for $48,000 two days later. 3 months passed and I’ve not received the title. I call today to ask, why I wouldn’t have received my title at this time. I was informed that there is a $291 balance remaining on the vehicle, which is why we haven’t received the title. I then proceeded to ask the representative, how I would have possibly know there was a balance, as I was under the impression it was paid off. When you call it says you have a $0 remaining balance due. I haven’t received a bill with a remaining balance, no email, no phone call etc.

My loan for account ** was paid off in early October. October they took out a regular payment via auto draft. I called customer service to hear that it is my fault for not calling to cancel my auto draft. They said they would cancel the auto draft and told me to go to my bank to file an unauthorized transaction to get my money back. They reversed the transaction about 10 days later. I called in November and they verified my auto draft was stopped. In December I get an email that my payment will be extracted in 5 days. I called customer service and was assured my auto draft was stopped. On December 20 they auto drafted a payment. I called and got an apology and was told customer service sent a request to the auto draft department to cancel but it never happened. Once again I went to my bank and filed an unauthorized transaction.

Avoid GM Financial! They have no grace period, not even a day....yet their online payment option is severely flawed....I ALWAYS make my payments on time! But, due to their system my payment posted a day late....THEIR FAULT. Yet I got a late fee!!!! I HATE THIS COMPANY!

My car was repossessed in November. I had been having a hard time with payments after being laid off my job. I never knew how this works so I guess I did not ask enough questions. The owner of where my car was taken knew I was coming back to get my car. His lot was not a crowded lot. He said OK. I had an emergency and had to go out of town, came back and my car had been moved to the auction people. On Thursday I talked to the GM people. They knew I would have the money Monday. My car was auctioned on Thursday. Someone called me Friday to ask me my plans for the car. Something told me to call for myself but I thought surely they have told the auctioneers that I was planning to get my car. I am sick that these ** people acted like this to me. Why continue to talk to me like, you had to know what had happened. What liars, such dishonest people.

Bought a new GMC truck. GM dealer was suppose to pay off my existing GM lease of $972.00 which was not done. GM Financial put a late payment on my credit report and wouldn't correct it when it was paid. Been loyal GM customer for 30 years. Purchased 9 new vehicles in that time. No more. Will never buy another GM product again. Terrible customer service.

The website and payment portal is unbelievably bad. You have to set your own start and end dates for payments, so you better know when the last payment is due. Never seen that on any other recurring payment I make. Won't let you set up future starting payments, so if you already paid for the current month, I guess you need to wait until next month to set it up.

I have set up an account through my account at GM Financial. It states that I just have 9 more payments left until my loan is paid in full. However when I called GM Financial to get a payoff amount on the car I realized that by paying $348 a month, which is what my payments have been. I would owe nearly $1000 dollars more. When I call to speak to a representative they transfer me from one department to the next. Often losing our connection. Then only having to go back through the painful process of speaking to another completely different representative and explaining to them everything that I had just been through. It didn't take long for me to realize they do that on purpose. Their system is set up to give you the runaround. And I'm pretty sure by now they will never give me the title to the car once it's paid for. This should be illegal! They are a complete con business.

I have had a car leased through GM Financial for 2 years and have had unfortunate events that have made me fall behind. I have remained in contact with GM Financial to make payments and arrangements and tried to work with them as much as I could. When contacting them all except 2 reps and one manager that I have spoke to have not been rude. Everyone else including a manager that I have spoke to just get an attitude and treat me like I'm stupid. I find this to be very rude and unprofessional.

Credit score 800. Never missed or late payment. We were told we could easily extend our lease 8 months before lease was over. Then at the end of lease I’m told no and the car is due in 4 days. After consulting with our dealer he told us to escalate our issue to manager at GM Financial. So then I was told I could extend the lease for 6 months but at 2 month intervals. Call back after 2 months and extend again. So we did. Now we are told there is no extension. 13 days before Christmas and the car is due in 4 days. But they took another payment already. So if I want I can file a claim for my money back. What kind of BS is this company. And to add insult to injury I’m pleading my case to GM Financial India branch. It’s no wonder these car companies are in trouble. The car will be auctioned off for pennies on the dollar and they are refusing to continue receiving payments for 4 more months. Doesn’t seem very smart.

Decided to refinance my home a few weeks after I turned in my old lease and got a new lease with GM Financial. The bank was worried about a letter I got that the old lease was paid off but I might be liable for some money owed on it. I called them and they confirmed that since I did another lease with them, I would owe $0. I waited a week and called them to see if I could get a letter or statement saying I would owe $0 instead of $14K. They said I had to wait 60-90 days for a final bill. I thought to myself that it wouldn’t take that long so I waited another week and called them just to see if it was processed. They said to wait a few more days and that once the final bill was processed, they could fax me a copy.

This is a letter submitted to the dealership CCO: "This past July my wife and I made a deal with your sales team on a new 2018 Hyundai Santa Fe lease. Part of that deal was taking our Buick Enclave as a lease return. Another part was putting down more than $7000 to pay off the excess miles. At that time your Buick dealership across the street inspected the 2015 Buick Enclave and determined it didn't have any wear and tear above and beyond "normal". The deal was the down payment would cover the lease return and excess mileage and anything else involving the new Santa Fe lease. Much to the surprise of my wife and I was receiving a bill almost 5 months later from GM Financial for $2,670.54 for excess miles and other than normal wear and tear.

I had problem with GM Financial. I am supposed to get a refund but I never got it. I called multiple times and each time I had to explain again and again my story. They are very Stubborn people and you will never get the last word with them. I will never get involved with GMC because of their GM Financial.

My son leased a 2018 Acadia through GM Financial. One week after taking possession he died of an epileptic seizure, leaving behind his 29-year-old wife, a 3-year-old daughter and 6-year-old son. The dealership took the vehicle back. He had driven it two times and it had 160 miles on it when it was returned. GM Financial is keeping his $3,300 down payment rather than returning it to his widow to help with funeral and other expenses. In my opinion not the type of company I would ever want to do business with. Incredibly callous. Had he driven the vehicle for several months I would understand, but he drove it twice. I think a widow with two small children could use the money more than a multi-million dollar company.

I have no complaints with my vehicle. The complaint is with GM Financial. My vehicle was a total loss 10-28-18. I called them the next day. Gave them all insurance information. I called back a week before my payment was due and said they were getting a check. They told me this loan is your responsibility. No stuff?!!! Then the insurance paid my car off. They cannot tell me if the payment has been applied. I need to call back next week. I need a vehicle. I want to go this weekend to get one. They could care less and were rude to me. I will never use them again to purchase a vehicle. They are rude and greedy!!!

Well I am calling GM this morning Nov 30 2018 says that business hours on Friday are from 8am to 5pm. Keeps telling me that they're closed and to call back. I have set payment to come out of my account but do to the recent holiday my money will not hit my account until Monday Dec. 3rd. Trying to move payment until then so they don't overdraft my account. However GM cannot be contacted. I have also reached out to GM because I paid over 3 grand to have my car fixed March 2018 and the problem is back.

Paid all my payments and they are showing that I still owe $640 and that they are gonna report me to the credit bureau, that’s fine but I have made all my payments and plus some extra on top and these people are now trying to get me for more money when I was told my last payment was to be paid on 11/8 for $450 and now I’m being told I still owe money... Will not recommend this financing company to anyone in the future due to being screwed and in process of fighting this battle. Very poor customer service and being lied to about my money. Manager hasn’t even contacted me so clearly they don’t care, good luck.

I have had my current lease for close to two years now. Within the last year I have had it in to service 7 times. The first time was for a piece of molding that had come off on the top of the car. The next time was over the summer of 2018, the cord controlling my air condition broke, they couldn’t get it fixed for over a month because they didn’t have appointments open. The last 5 times have been since the end of September 2018. I had a problem with the engine power being reduced. The first two times they couldn’t pull a code to fix it. The third time they replaced the gas pedal and said If it acts up again they would need to rewire it. The very next day it happened again, they said they knew it would happen but couldn’t fix it correctly per GM protocol.

Paid lease in advance $4000. Car was totaled. Insurance was told the car cost $39080. Insurance paid $38000. GAP paid $4600 and I overpaid $3200. They refuse to give me a refund. Do not use GM Financial.

Long review short, after 6 year of paying off my car, and then paying it off again cause for some reason I still owed money. After getting my title in the mail. A repo man visited my house this morning and took my car. These people are crooks. I can't call to complain because they won't pick up the phone.

I've never in my life has such rude people that I've had to deal with concerning an auto loan, and I've had quite a few, but this is my first with GM. I paid my payments every month, but suddenly a repo truck shows up! I call them immediately to sort it out, to no avail... Payments are $360/mo, yet I had to pay nearly $1600, $500 of which were repo fees, that could've been allotted had they discussed it with me before he took it. They tell me I have no choice but to let them take it, and that they cannot work with me on anything until it is repossessed.

I am currently working on obtaining a mortgage and my credit is spotless but GM reporting I was late 5 months in a row which I wasn’t! I actually even paid more every month than my car payment to help pay it down quicker, I even pulled my bank records to fax them to show they took it out and still NO HELP. I have called and spoken to numerous people even a supervisor who could care less and told me it’ll be looked at my credit department when it gets looked at. If I get denied for my mortgage, I will be going after them for the damages due to their ERROR.

I have to give big props to a customer service representative who spoke with my mother this past week. Alexandra ** I believe is what my mother wrote down... took the best care of my elderly mother on the phone. My mother has dementia, and Ms. Alexandra spent over 20 minutes on the phone with her explaining in detail how to work the extension form that needed to be submitted to help my mother out after financial struggles due to medical bills. I know some people do not understand how easy it can be to lose patience as a customer service rep, because I have been there myself, but my mother just went on about how patient and genuinely kind she was. Please tell her to keep up the good work and thank her. The world needs more kind-hearted people like this.

I have never dealt with GM Financial prior to this experience but I have taken a lease in January of 2017. The first 8 - 12 months went smoothly, when my property taxes were added to the account what should have been an easy process has become a nightmare. In 23 months I have not missed a payment and quite the opposite I have overpaid. They make threatening phone calls saying I missed a payment when in fact I made the payment and call to have the overage applied to my taxes. It has taken them months and when I think it is fixed we go back to square one and it is screwed up again. This is the worst company!

I have been GM Financial, since December 2013. I never had any known issues with them, until the first time in October 2017. When I advised I could not make the monthly payment until the the 16th of the month, and was told that would fine and has been setup and documented on my account. Well, less than 30 days later it had been reported to the credit bureau that I was late on my payment. So I called GM immediately, to find out why this had been reported after I had made arrangements to pay past due a month on the 16th of that month?

This company is the reason America screams **. They report false information to all the credit bureaus because America allows their lazy people that sit on their behinds trying to enforce modern day slavery. This company says I owe them money for a car. Their dealership illegally changed the monthly payment after I signed and done it twice. Then the 3 credit bureaus report it a of I lying and these people are honest. Shame on GM Financial and all 3 credit bureaus for trying to enforce the lies this country allows you to. America wouldn't be nothing without the work of other people's backs (**).

FRAUD. I have never had an account with GM Financial but yet they did an ACH withdrawal from my account. I called to talk with customer service about the transaction to get a clear understanding and the Specialist they transferred me to name Tasha had to be the rudest person I have ever talked to before in my life. All I want is the money you took from me back or at least a transaction number. She stated she couldn't tell me where my money was applied to because the company is so big. Even though I gave her the transaction number she couldn't tell me anything. I will get a lawyer and subpoena all records for this payment. I wouldn't if I needed a car loan ever in life.

GM Financial has started harassing me because I was late on a few payments. They called every day three four times a day. They call when you're at work. They call and hang up the call and sit on your voicemail and don't say anything. They report false information to the credit bureau. They do not correct the mistakes they make. They judge you. They try to tell you that you'll never get a car if you give their ears back. These are a bunch of bored overgrown children with telephone to have nothing better to do but calling her ** working people report false information to the credit bureaus. Never fix anything and never apologize for their mistakes. Anybody interested in class action lawsuit? We need more than 20 people and it can be less than 40. Let's do a class action lawsuit against GM Financial.

After two leases with no problems their website either failed to register a payment or I did something wrong and 1 payment was missed. They never notified me and when you pay the bill each month it doesn't show the missed payment so I continued to just make my one payment, for 6 months I was reported as being delinquent to the credit bureau but they never notified me. I was unaware and they reported me as missing 6 payments. As soon as I learned about it I made the additional payment but it has killed my credit score and can no longer lease a car. All because I missed 1 payment. GM Financial, how is that fair?

Paid off and title was released but had an overage of $3,100. They said they'd send a check. A month later I call to check and they give me a date the check is to be sent. That date has come and gone so I call back and someone tells me the check was already sent. I call a different dept. and they say the check hasn't even been made. Now I'm being told no one knows. I am and would suggest you go to the Better Business Bureau and file another complaint. Get some investigations launched on these crooks.

A good auto loan company is one that you don't have to think much about. GM Financial fits that bill. I am notified 5 days before my payment and emailed a thank you after my payment comes out. It could not be easier and more professional. I am reading about people that have had issues with GM. In most (if not all) cases, it sounds like the customer is complaining about themselves more than the company.

I need my title overnight-ed before I will no longer be able to drive my Suburban. I have called numerous times to try and get my title sent so I can register my vehicle and pay the taxes. I have had excuse after excuse. Such as the address is wrong, we do not have your odometer reading, it's a 2.00 dollar tax problem from Oct 2nd. etc. These reasons were invalid. I send the odometer reading in Aug. which you found. My address is shown correctly on your website as ** and as for the tax someone should have fixed it. I called a few days ago with no one fixing this problem the had approx. 3 weeks Oct 2 to Oct 23rd.

We took out a GMAC loan on a new truck. Paid it off. GMAC online shows $0 balance but will not post my last statement. Said they sent the title to us, but it was never received. USPS informed delivery confirms it was never sent. Gmac told me to go to getmytitle.com to get a payoff letter and or duplicate title. That site wants to charge me money to get these items. I feel this is not right.

I leased a vehicle from GM and had issues so I went back and had that lease bought out and refinanced another one from GM. At this point the old lease should have been completely paid off and the new lease take place in payments. After the first month I had payments taken out for both leases. I contacted GM and was told they would shut the auto pay off on my old lease and it would take 30 days to process my refund. Although I was not happy I accepted this. However the second month had come around and this happened again not to mention I still did not receive the first refund yet the second had been taken out. I notified them of this again and was told it was an error and I would have to wait another 30 days for the second refund. Someone there did not do the job correctly after the first time and I should not be penalized having to wait another 30 days.

I had been late on a few payments because I lost my job a few months prior. As soon as I started working again, I started making payments every two weeks then every week. I got my account up to current via website info. I paid all of my late fees last. I made a payment toward my late fees but it never reflected it on my account. I made two payments of 100.00 toward 91.00 in late fees but somehow it never reflected on my account. Well that's when I started calling GM Financial to find out what was going on. All they could tell me was they were going to fix it and it should take a few days to update. Well three more weeks later and it's still not updated.

We financed our 2009 Mercedes Benz C class with Americredit/GM Financial and completely regret it. I suggest to anyone buying a car or SUV at a dealership if the finance manager tells you that GM is the best deal, walk away because they will ruin your credit score. We had sold our Mercedes Benz in March 2018 and it was paid off. It is now Oct and GM has reported to all three credit bureaus that our account is delinquent and we were late on the payment although GM stated on the phone to me that they were paid in full. They reported us late on March, April and Sept 2018 on a car that we paid off. My score has taken such a hit I am unsure how it will recover. I have filed disputes with all three credit bureaus and believe that GM financial needs to be investigated for fraudulent practices.

In July my wife and I bought a new Traverse and turned in our lease 4 months early. While that day we canceled payments coming from our account. They still took our payment out. We have been battling to get our money back for 4 months. 4 months. 12 phone calls with reps and managers telling us, "Oh we just approved it. It will be sent out" to "We have no idea where you got your Info." The managers are total ** and tell you, "We will dig into it and call you back in 24 to 48 hours." Still waiting on that call a week later with multiple calls to the manager voicemail not returning calls at all. My whole family has been with GM and retired from them. After this I'm done with GM and will be switching to Chrysler. Thanks a lot GM for the great service...not.

GM Financial has zero concept on customer relations and accountability. They assess fees and penalties (F&P) on your account, even when the issue falls on their garbage website. They account for F&P and continue to increase your payment or monthly bill because they refuse to acknowledge the mistake. GM Financial RAN my credit report nine times, NINE TIMES before accepting me as a customer. These were all HARD inquiries on my credit report that I couldn't clear up. The customer service is horrible, GM Financial is horrible, America my **. Buy foreign! I'm sure you won't run into problems like this. GAUGING customers. Feel Proud GM!

I currently have 2 loans thru GM financial, I had fallen behind on my payments, since both payments are due on the same date, and I have asked to change 1 of the dates and they refuse, because they said you must be current, well… I could be if they were to change one of the dates, I have tried for a year, talking to customer service, no help!!

Do not finance through GM! I sent my payment and it cleared my bank. I received a phone call saying my account was past due. I called my bank and because GM changes your check into an electronic payment I did not get my check back. I have spent 2 hours trying to solve the problem with no help from GM customer service reps, who are incompetent. I will refinance this loan and get away from these people. I have been a GM person for years, not anymore - credit union only from now on, and Ford Motor Co.

Incorrect posting of payment and taxes. The incompetence continues at GM Financial/ACAR Leasing. This has got to be the worst financial company in the USA. From their systems to website to the way they process things is all sub-par. I will NEVER... NEVER finance or lease another vehicle from GM Financial. Neither will my kids and I share my stories with any friends or family that are willing to listen.

I made a double payment by mistake (online) so I called GM and explained it to the customer service person. He said "Oh I've made that mistake also and what you do is have your bank stop payment on the 2nd one" which I did. The bank did the research, found it valid and stopped the payment. The next month I logged in to do a payment and it was refused without a reason being given. I called customer service and was told they outsource their payment system to Western Union and I would have to contact them. I asked for the person's supervisor and got the same "We can't help you". I'm GM's customer and they won't help me with a legitimate problem. GM has lost a customer for good and I would suggest going to another source next time you lease or buy a car and make sure they DO NOT outsource to Western Union since they have one of the worst websites on the web for payment processing.

I just got a call saying, I did not pay my bill last month. I always pay before my due date online. Last month when I called they said the bank # is incorrect. I explained it was the same number I have had for 40-50 yrs. The person looked at my records and saw that this is right. She talked to her supervisor, and was told that this was true, and he said it was corrected, and I could make the payment right then. I did that and was assured it went through. I thought no more about it until I got a call the day I had planned to pay this month bill saying I owe 2 months and had a late fee for last month.

Been in the process of getting a dispute settled on my account. First, a worker by the name of Tracey ** let my email sit in her inbox for 2 weeks before I called and she said she needed more information. Went to lengths to get exactly what she asked for and was told the dispute was settled. However, 5 days later I call back and it is still not settled! Only to speak to a supervisor to let me know they will not settle this dispute. Wasted a month of my time and causing problems with my bank! Terribly disappointed and let it be known if you are transferred to Tracey ** she will do a terrible job helping you! Best to speak to someone else.

I had Saturns for YEARS, and always had financing with GM. So when I got this Buick, I thought 'heck, sure - why not'. NEVER AGAIN. I've had nothing but problems with my lease payments. Today I asked what my options were to get out of my lease and I was transferred to "Victor" who may be in America, I admit I didn't ask. But he SOUNDED like he was in a call centre in India. And frankly, I needed to speak with someone who spoke idiomatic American English, didn't denigrate my intelligence because I'm female and gave me the basic respect of recognising my gender. When that call started I owned that I was severely frustrated, got two steps in and "Victor" said 'I need another piece of information Sir and then...' and I was done. When your company is performing so poorly that I need to talk about ending a lease early, you really really need to send me to someone that can help me, not aggravate me more.

Worst experiences ever. Nightmare. They ruined my credit numerous times promising me my payment went through promising me there’s just a "pending payment" and that I don’t have to worry and it won’t affect my credit score. One time they were going to defer my payments and I look at my credit score and it said 60 days past due!!! The online payment system has sent me emails saying "payment made, no further action is necessary" and gave me a confirmation number then it turns out it that it didn’t go through and I got 45$ in late charges!!!

I called and spoke with Darren ID **. He had absolutely no information to provide. Kept saying, "I don't know if this correct but I'm just gonna tell you it will take 3 days." I would hate to give a company my money and be represented this way. Darren needs to be replaced.

First of all, this is the most shady company I know. I had an experience where I was unsure how much I owed so I called GM Financial to make sure I was paying the correct amount. They gave me a number and I asked the representative multiple times if he is sure that this amount he told me is correct and he kept stating that it was. Months later, I get a notice for intent to repossess my car because my payments were behind. I was completely unaware of this. So I called GM financial and explained what happened and they even acknowledged that it was an error on their part. I soon noticed that my credit score had been tanked because of this. I have spent so long trying to get them to fix it and have yet found a resolution. Their people who answer the phones are the most incompetent ** ever. I am never going to lease a GM vehicle ever again. Terrible business practices and I will tell everyone that I can to not lease a GM car. ** pieces of **.

I received a letter dated August 8th regarding a refund I was suppose to receive from GM Financial in the amount of $3551 dollars. I have called multiple times and was told the check has been mailed by multiple employees on August 31st, but I recently called September 10th to find that the check hasn’t even been printed. I have requested this refund be processed and overnighted but the employees are refusing to send my refund overnight telling me I will receive it by September 16th. I called September 11th and the check still hasn’t been mailed so there is no way I will receive it by September 16th. So at this point they are holding my refund for no reason and it looks the refund will never be mailed. The same story they keep telling me is the accounting department is back up but I do not believe it should have taken this long nor do I believe it’s been processed because they have lied to me multiple times.

On 5/22/15, I entered into a Lease Contract GM Financial for a 2015 Chevrolet Equinox. I received the bill for June, paid online, and enrolled in Auto Pay. On 7/21/15 I logged into my account to see if Auto Pay had taken effect or if I needed to pay the bill and saw a 0.00 balance due. When I spoke to a rep, they stated I was enrolled in Auto Pay and that no balance was due. Each month, the payment was auto deducted from my checking account on time.

I returned my lease vehicle to the GM dealership on Aug. 20, 2018. Payoff was sent on Aug. 22, 2018. On August 28, 2018 I called to speak to rep. at GM Financial to ensure they received the payoff and no more auto-pays would be processed. The rep. told me they received the payoff as of Aug. 24 and the auto-pay was canceled. On Sept. 1 an auto pay was taken out of my bank account. I contacted GM again and then they informed me I was to "CANCEL" the auto pay online. Which I did. So I asked when I would get my refund and they told me 90 days.

I can't say how much I hate this company. For one thing, I had repeat issues with them dinging my credit despite a perfect auto-payment history. I finally just paid off the loan so I wouldn't have to deal with GM Financial anymore. However, they wouldn't release my title to me! I called DAILY for SEVENTEEN DAYS trying to get the dang title released and overnighted. Some days, I was told there was additional paperwork to fill out and that it would be emailed to me "within four hours" (nothing they could do to speed this up, apparently). Paperwork never arrived. Next rep told me the paperwork wasn't required, and my title had been released for "processing". Two days later, next rep told me title had not been released, and that there was "some kind of hold on it". Two more days later, a rep told me again that a DIFFERENT set of paperwork was required, and that she'd "email it to me within four hours". This. Was. INFURIATING.

I made a mistake in March 2018 and paid the wrong account. Unfortunately we have several accounts with GMF and I made a payment to my sons account instead of my wife's. I called to get it corrected right away and surprisingly the customer service person I spoke to was very nice and polite and said "No problem. We will take care of it right away" (I expected her to be rude after I read all the reviews). So every month since then I called GMF and they promised me it would be taken care of and every month I get my statement and it has not been corrected. On top of that they have been charging me a late fee every month also. I have contacted GMF, GM headquarters and my salesperson where I lease my vehicles and nobody so far has been able to or willing to help me. They definitely are not there for the customer so it has to be all about the money.

As soon as I got my lease, I set up recurring payments on the GM FINANCIAL site. These payments have come out of my account as planned for FOUR MONTHS, and yesterday I noticed a ding on my PERFECT credit report, stating I had not been paying my lease. Upon calling GM Financial today-this is a KNOWN ISSUE-where the Recurring minimum payment amount reflects less than your contract/statement! I have all my bills on recurring payment plans & have NEVER had an issue before. When asked WHY GM Financial did not call me to try to collect the missing money ($40 each month), they said it wasn't their responsibility.

Bought a 2017 Buick, took advantage of zero finance. After one year we decided that we did not need it. So we put it up for sale taking a loss on payoff amount. We received an offer and decided to take it. We owed more than offer so waited for deposit on car. I informed the buyer of my dilemma and he said ok, figuring perhaps a few days before cleared lien payoff letter would arrive. Well I sent a cashier's check for $35,000 to them next day delivery at a cost of 49$, hoping this would along with my letter asking for quick service in sending out payoff.

GM Financial never processed my November payment so I was a month behind. Or so they say. But every time I made a payment was over the phone & the computer let you know what’s due. They started contacting me in April saying that I was behind. I argued but made a double payment in April anyway because I didn’t want it to affect my credit. But every week I was calling them with my bank statements to straighten it out. Finally in June a lady told me that they changed their system & my payment wasn’t processed & I was really a month ahead so don’t worry about the June payment. But in July I’m back a month behind again & they never stopped charging me late fees & still reported it on my credit report??? They are cheating people!!!

I purchased a vehicle from AMA Cars in Trevose, PA on December 27, 2017. As of March 28th, my lender (GM Financial) did not receive the title on this vehicle and I have not been able to register or drive it. We received the registration in April. However, AMA cars have not held up its end of the bargain as far as getting the check engine problem fixed and he provided a receipt of "we owe." After we filed a complaint with consumer complaint he went into action. On April 17th he called and agreed to take a look at why check engine light was on for 3 months. He told me to take it to Grand Prix Auto. I took the vehicle on April 18th at 3:00 pm. I left my vehicle and my witness came to pick me up. I kept in contact with Michael the owner of Grand Prix. He assured me he was going to fix the check engine and check on the issue.

Daughter and I had loan on a car, car was vandalized and totaled out. Our insurance paid the car and there was a balance left of $1599. We realized we never filed a claim with Gap insurance so we did that and it took a little time to get a response and they said they're not paying anything because we had deferred payments which was the remaining balance. My daughter deferred 2 payments, GM is giving different answers about the balance. One customer service rep claims the 2 deferred payments count as 4, another customer service rep told me she deferred 4 payments total.

Involved in an accident in a leased GM vehicle. Vehicle declared a total loss and promptly paid off lease by Geico insurance to GM Financial as the lienholder. All the funds were paid in one check, including the excess amount which is to be used for the down payment on a new car. GM Financial says they will be holding the funds until 60 days while it clears their "accounting department". Seriously? I will be without a car for 60 days while they take their sweet time. If I was 60 days late with my lease payment they would be sending me letters, calling me, reporting me to credit agencies, and ruining my credit. But if GM Financial is late 60 days they suffer no consequences.

Leased a Chevy Cruze June 2016 in Santa Fe New Mexico under a 2 year, 30,000 mile contract for $240 a month. July 2017 my business opportunity in New Mexico went away and moved the lease car back to Illinois and tried to get the required paperwork to get Illinois License Plates. GM Financial online Messaging Service just gave incorrect information and I had to repeatedly call the service desk at 800-369-5212. The service desk kept giving me the runaround until December 2017, I finally asked for a supervisor and was able to get the paperwork I needed to Illinois license plate. I honestly believe that GM Financial did this on purpose to reduce the miles at end of lease.

December of 2017 payments were not processed and shown late on my credit for 3 months, dropping my score significantly. Was told it was due to them changing systems and it had affected numerous individuals. July 2018, turned my lease in and leased a new vehicle with GM, received higher payment due to credit scores being lower than I showed. They, GM, agreed to give the better tier because of them being the only late payments showing on my credit. Now a month later I have received 2 letters showing they could not approve me for my lease I have been driving for a month. I WANT OUT, they can have my lease back. They have pulled my credit 5 TIMES in 1 month. Im disgusted with this company. My grandmother retired from GM years and years ago... she would be disgusted as well.

I try to make a long story short: our GMC Yukon lease ended beginning May 2018; this lease contract is signed together with a co-signee, so far. I had several calls with GM FL and received all details on how to proceed the buy off of our truck. All set on that. Went in time to the dealer, he called GM FL; all details OK at this moment. He prepared all documents, I made the full payment of the residual value, incl. sales taxes! The amount was financed, all set. The dealer sent his dealer check to GM FL, they received the check on May 10, 2018; the check was cashed just one day later May 11, 2018; I got copies of both the received check and the cashed check! You may ask why...?

GM Financial has damaged my credit. From August until November of 2016, GMF reported to TransUnion, Equifax and Experian that I was "on time" with my payments for a car loan. However, GMF reported I was late in December 2016 and January 2017. For a loan supposedly opened in August 2016? Trouble is: I DID have a GMF loan in 1994 and it was paid off a decade ago! I found out the VIN for the car in question. It was involved in a California "lemon law" lawsuit! GMF was forced to take it back! But best of all: I was never in possession of the vehicle in question... EVER. I never even physically touched the vehicle in the erroneous GMF report! Plus, I never paid GMF on the loan they were reporting! This was never my loan!

I've had a horrible experience with the UX on GM Financial. A misunderstanding on GM Financial's online billing page over the course of several months led to two bad marks on my credit score, even though I tried to pay in a timely manner and had the funds to do so. Over the course of 2-3 months, when I went to pay and finally got to the payment page, the website said my balance due was $0.00, which was confusing. I received no (zero, none, nil) communication from GM Financial that I had outstanding payments due, either by email, phone, or mail.

Watch out when leasing, GM Financial has a very high lease termination fee. I compared to other makes equal in value and they are half the amount! If it were for the fact that I waited 2 months to order this vehicle (Cadillac Escalade) I would have told GM to you know what... No upfront disclosure, wait for the order and get jammed in the F&I office. Many reasons I find GM full of themselves!!

I leased a Buick through GM but returned it to purchase a new Chevy Equinox. Both the lease and the new purchase were through GM Financial. I thought I canceled my auto pay for the leased Buick but for some reason it did not take and it took $308 from my account. I immediately contacted GM and inquired if there was a possibility to move the funds as a payment toward the new vehicle. I was told it was possible, but would take 5-7 days to process. This was 6/28/18. On 7/7/18 I called again to see what the status of the transfer was only to be told that the first rep screwed up the transfer. This rep once again told me that she would process the request and it would take 5-7 days for the payment to transfer.

I never had any problems with GM Financial - they always were very helpful. Today I called 800-284-2271 and spoke with Michelle. This is the worst ever customer service representative! She did not pay attention to what I am saying (it seemed like she was reading something and didn't listen to me). I asked a simple question: I am moving back to CA. My lease ended and I returned my Tahoe to the dealer. I did not received a bill with disposition fee yet. I asked when it will be sent because the post office where I live is not forwarding mails well - I still receive mails for previous tenant! I just need to know if I will receive it before I moved out or later.

I turned in my lease 4 months early. The dealer stated I only had one payment left, which didn't make sense, and told me I would receive a refund from GM Financial when the car sold. I have been calling GM Financial constantly and their customer service is beyond awful. I requested a fax of my payment history and I received a cover page and no other data. When I called back, I was told that they don't fax that information and that it would need to come in the mail. I receive it and it clearly showed 2 overpayments made throughout the lease.

I traded in my Lease in December 2017 and still have not received my final billing. I've called at least 50 times each time promising to get answers and not once not one person has helped me out of the 50 times + I've called. I will NEVER use GM Financial again, and will always hold a negative persona of the organization. No one wants to help me and all I wanted was a closeout letter. I finally got an email today 7-16-18 that said I was behind on payments on a lease I no longer have. How does that happen? Then I called and was told I owed $800 and a supervisor would call me back. It's been 2 days and I still haven't got a call back. The first attendant I talked to said I owed $18.00 the second time I was transferred it was $400 and the third $800, how come no one knows anything yet they're charging me anyways. I'm expected to pay $800 for car I traded in as a lease back in December of last year?

On my Chevy Volt lease, I got the statement with wrong amount and called the company, they confirmed that it's correct. I paid as per the statement. And now they have reported to all credit agencies about late payment? Messed up my credit history. I am sure that I am not the only one affected? Looking for solution.

One Star is one star too many. -10 Star. GM Financial has completely botched my Excellent Credit Score with the horrible management of this financial Company. Their invoices for our truck lease started arriving in January with the wrong amount on it. Much lower. 5% of the total amount. We thought we’d overpaid so we paid the amount invoiced. Find out later after they botched my credit score their software was the reason and this continued for 4 months. We tried countless times to call them starting in January and when you requested to speak to a representative on the automated menu the phone line immediately hung up on us. Over and over and over for 3-4 months.

I paid off my GM Financial loan in February of 2018. After a recent review of my credit report I noticed my loan was not reflecting paid off. A customer service representative shared they started a new system in December and no reporting has taken place since then. She shared that June 16th was the day reports went out to credit agencies. Seems peculiar they would wait 6 months. I would not recommend GM Financial in the future. They make their problems yours.

I have made several attempts to clarify my statement (I'm current with my account 2016 Silverado). I leased this truck in Buffalo NY and moved to Florida. My monthly lease payment increased $31.00 /month. The problem? My original payment was $451.00 /month which included NY tax. Since I moved to Florida my lease tax rate increased to 7% in addition to the 4%...I cannot get anyone from GMF to respond to how they calculated this.

I paid off my loan and wanted to get the title as quickly as possible. I logged into the GM Financial site and used the Messenger service to talk with Joseph about getting my title sent next day FedEx at my expense. He assured me that it would not be a problem if I created a FedEx account and sent and address to cxo.resolution@gmfinancial.com with my FedEx account number and request that they send it to me next day service. The title was released June 23 with a send date of June 27. Come June 27 FedEx had no record of any shipment to my home. Again on Messenger center with Mallory he told me that because the Title department had to pull the title and send it FedEx (non standard shipper) so the send date was postponed to June 28.

Company applied my April payment (made in March 2018) to late fees. After speaking with several customer service and supervisors they acknowledge their mistake and stated it would take up to 45 days for my account to be adjusted. I paid May payment in April. Due to their error they reported incorrect information to all three credit companies which drop my score over 60 points. I finally received a follow up call from a supervisor whom states that they can't readjust my account (after they told me they would), she acknowledged error was due to their new billing system and offer me a deferment to catch my account up. Due to this company system problems they have caused a great strain in my life, hurt my credit and placed me a financial strain. Supervisor was not polite at all and really told me it was nothing that they can do.

My wife and I bought a new 2014 Chevy Silverado on Nov 2014. We financed through GM Financial. We paid this vehicle off in February of 2018. A month later we noticed that it was still showing up on the credit bureaus as being an open account. Called and were lied to saying GM would turn it in as closed/ paid. Called GM every week or two and received the same lie from them. We just called today again (June 20, 2018) and we’re told that they GM had just reported to the bureaus on June 16th that the account was closed/ paid off. We will see. GM Financial is a scam and horrible to deal with. Guarantee if you missed a payment they would have reported it next day. Will never do Business with them again and would suggest nobody does.

I recently was able to purchase a 2018 Chevy Cruze which I'm very proud of. However I pay all my bills on my phone through online apps. When I went to go pay my first car payment to GM Financial I accidentally hit the wrong button twice and the computer thought I was paying for two months. As soon as that called and talked to the lady right after I did it. I explained to her that I accidentally hit the button twice. I wasn't sure it went through the first time and I wanted to make sure it went through so I called and the lady I talked to you was supposed to cancel it out but when I called back she managed to leave no notes about that part. So needless to say when I called back there was no notes of her canceling it and then they pulled it out the second time which put me negative $425 in my bank account plus the $35 overdraft charge.

GM Financial reported that I missed 2 payments which I did not. In December 2017 I made 2 payments. They asked if I wanted it the second payment applied to principal. I later changed my mind and asked if it could be applied towards my January payment. No one could answer my question, They were going through their computer upgrade and stated someone would get back to me. I called several times, spoke to different representatives who all state they would get back with me. I finally went ahead and made my payment. After 30 days I was advised I would not be able to reverse payment. GM Financial’s inaccuracies has hurt my credit score tremendously. My score went down 30 points.

GM Financial has had reporting issues since Dec of 2017 when they acquired a new system. GM reported my account as 1 payment behind before their system went down and "stopped" reporting as they were having issues with their system. This issue caused incorrect reporting to all three of the major credit agencies. TransUnion, Experian and Equifax. All three bureaus were showing I hadn't made a payment on my account since November of 2017 in the months of Jan- May 2018. This killed my credit score! After speaking to numerous reps at their "Corporate" office and going back and forth for months, being told the problem should be fixed in 2 weeks I don't know how many different times and filing disputes with all three credit bureaus to prove my account was current and payment had been made things FINALLY seemed to be showing correct with the Credit Bureaus.

I have been a loyal customer of Chevrolet since 2006. I made the mistake of going to a different dealership closer to my home to lease my 2017 Trax. When I took out my lease in July the company was called the Acar company. Then apparently there was a transfer of accounts to GM Financial. In the process of this account payments were credited and deleted just one giant mess. I was told in numerous letters that the process of transferring was done and that my account was in good standing only to be told later that I had apparently missed a payment. At that time I was told that I missed a payment in Nov. Dec. and now that the payment was actually missed in March. No one seemed to know the truth and I became very upset because I have been a customer for years and never had a late or missed payment.

I have been called repeatedly and told I did not make payments when I in fact did. I spoke to the rudest customer service representative today who couldn't have cared less about trying to be kind, been left on hold countless times, and promised the calls would stop, but they don't. Looking into moving my lease to a different company.

GM Financial has no respect for their customer. Since December 2017 they have not reported any payments made to the credit bureaus which in turns lowers my credit score. I have called multiple times about this and the only response is, "We are working on this" and to "give us 6 weeks", which was 3 weeks ago. This is unacceptable for a so called reputable company. Are there any legal steps I can take to resolve this matter as credit scores mean everything for the working class in this country??

I have been trying to get a 2nd lien released for years/weeks. It was originally released in 2014 and multiple letters have been mailed and faxed to these people with no resolve. I have spent countless hours of my time on the phone only to get the runaround and wrong information and "we are having system issues so I cannot help you right now." In the last 3 weeks I have called almost everyday trying to get this resolved. The first time I was told that no mailed copy of lien release had been received even though it had been mailed over 2 weeks prior. Then was told I could fax it in which I did. She said 24-48 for response on faxes. Waited 3 days and called back... nothing! Was transferred to the title department only to find out they are a third party not part of GM and was told GM had to do it on their end and then send it to them.

I have a vehicle that was totaled in December 2017. My insurance company paid their portion in January 2018. I have been waiting for 6 months now for GM gap insurance to pay their portion. Every time I call they are rude, curt and have no information for me. They NEVER return a phone call. It is now May 29, 2018, 6 months after the accident and I am STILL fighting with this company. Again, no one has any idea why it hasn't gotten paid. I am trying to close on a house and it is still on my credit that I owe this debt. They are doing absolutely nothing to help. This is the most horrific customer service I have ever encountered. I will NEVER buy GM again.

At the beginning of the year, GM Financial shut down for a few days to do some kind of update to their system, and since then it’s been a nightmare. In February I got a call from them saying I was two months behind in my car payments. So I called back and spoke to a representative and they went over my payment history with me and said everything looks up to date and they aren’t sure why it’s saying I’m late.

I leased a 2016 SRX from March 2016 to March 2018, the auto had 3700 miles on it already, I drove about 20k, because it was used car, I was asked the dealer if they counted the usage on the tires, and I've been told - not to worry - those tires will last for 60K miles. When I returned the car at 20k miles, I've been charged for three new tires - almost $800, the inspection was done by third party and I was not allowed to present, I complained it to GM, and a very rude customer rep told me that I should file the complaint with the third party they hired. Never lease another car from this company!

I been with this company since 12/19/2017! 5 months later going on 6 they still have NOT REPORTED TO ANY CREDIT BUREAUS on my on time payments!!! I have auto-payment set up so I’m never late! They said they were going to fix this issue but still hasn’t! This is affect my credit! And is holding me back on so much! Never again. I cannot wait until my lease is up. I would never go with this ** company again!

Leaser beware!!! I leased a 2016 Chevy Cruze for two years. I bought extra extended miles and other extra warrantees which I never use through the company. Return the car two weeks early with 500 extra miles on it and no damage. I paid my lease in for the day that I lease the car so that means no late payments or anything like that. At the end of the lease I decided to go with another leasing company due to better deals than GMC wanted to offer.

My car was totaled December 11, 2018. Payment was issued to GM Financial December 29, 2018. I called them for an itemized payment history. (60 + times not exaggerating) Today is April 27th 2018. I still have not received an itemized statement or acknowledgment of payoff to date. It still looks as if I have a large open balance. Making it impossible to get into another car. Currently renting a car from local enterprise. I will never ever ever deal with GM Financial ever again.

Updated on 07/26/2019: I was notified early July by GM Financial claiming I owed a payment. This surprised me, because I am currently enrolled in automatic payments for this account and it it linked to a bank account so there should be no issues transferring the money. After I received a voicemail from GM about making a payment, I went online and saw that my account with them had somehow gone delinquent for a missed payment. I went ahead and paid what was owed and also paid for the next month. I never received any GM's autopay system was not working. A quick check of my credit score revealed that GM had reported a delinquent account and my score had gone from a 780 to a the mid 600's overnight.

I moved to a new state over the last 3 weeks and was astonished to find out that GM was reporting my car in "Repossession Status" for not having made a payment since November of 2017. This mistake resulted in me having to pay an extra $1100 deposit for an apartment rental. I talked with GM and they said they would update my credit report to reflect the incorrect information.

The end of March I had an email from Credit Karma stating that my credit score had changed because of a missed payment on my GM Financial. This was not true, so I called GM, and after at least 9 phone calls, I was told to email my bank statements to show that I had paid. 5 days went past with absolutely nothing from GM, so I called again and ask why I have not had a reply, oh the lady said, "We don't respond, but we know that you did not miss a payment and we have to get it signed off by one of the management so it can be sent to the credit bureaus." Well 7 days later still nothing. No apologies from GM and no change on my credit score. So now I have to get back on the phone to get this GM ** sorted. Never again will I use GM for my financial needs. They have absolutely no respect for their customer. Stay away from GM!!!

We leased our third GMC vehicle through GM Financial in April 2017. In July of 2017 they cashed a payment and didn’t apply the funds to our account. After dealing with over ten different people, names and ID numbers recorded, GM was still unable to find our money. We had to go to the bank not once but three times to collect and fax a copy of the cashed check.

I obtained a loan from GM Financial in September of 2017, a $29,000 loan for $476.99 a month for 72 months. In November of 2017 I requested a payoff amount. Every since I requested the payoff, they have stopped reporting my payments to the credit bureau. It makes me look 5 payments behind on my loan plus my credit report shows me owing $2500 more than I really owe. The company stopped reporting my payments to reduce my credit score so I could not obtain a loan from another company.

If I could give negative stars, I would. I was supposed to receive a call today, 10 April, in regards to a conversation I had with a rep yesterday. I have been trying to get my lease termination due to SCRA since August 10th, 2017. It finally got approved in February 2018, and I turned the vehicle in on February 12, 2018. My vehicle still has not been grounded, and I am showing as overdue for April.

After 32 GM cars never again! Unfortunately I leased two Chevys the same day and neither the dealer, AutoNation or GM Financial could handle it. Got a bill 13 months later for a trade in that the dealer was supposed to have paid off. The second lease didn’t exist for five months. Then they erroneously posted two payments that I tried 8 times to correct only to have their collections call me five months later and said it was due. Incompetent hours on hold etc. Never again.

I have had my auto loan with GM financial since 2015. Never once have I had a late payment on my credit report. All of a sudden in December when they decided to upgrade their system I was marked with a 60 day late payment on my credit report. Since September 2017 I have been working hard to repair my credit to get a mortgage this year. Well needless to say this company has not reported since December 2017 which in turn looks like I have not made any payments all year 2018. All payments have been made and my account is up to date.

WOW!! It is amazing to see these reviews, I thought I was special. I leased a 2015 Tahoe with this company when they first came into existence in 2014. They are formerly AmeriCredit (explains why so messed up). I gave that vehicle back to dealership after lease completion. The dealership decided to purchase that truck from GM financial but instead, they called me collecting on an account that I was done with, reported I gave back and moved on to Ally finance. They reported me 30 days late on a payment that didn't exist! The dealership got in contact with their rep who contacting them to fix. They were supposed to fix and this was 2017 October when I gave truck back, it is 2018 March. It dropped my score in December 30-40 points. I called them, I complained, they kept promising to adjust.

Not reporting correctly since December 2017. I have called GM repeatedly to get the credit reporting history corrected to no avail. Now I'm told should be corrected April 2018. I'll have to dispute. No way should consumers be affected negatively because a creditor updated their system and had issues. Credit affects our lives.

I selected one star since zero stars was not an option. I bought a new car on Dec 30 2017 and returned my current lease to the dealer. The dealer returned the car to GMF and paid the remaining balance, The payment was credited instead to another lease account that I have. GMF notified me that my lease return charge had not been paid and that I owed the balance. The other lease showed a large payment made and the lease almost paid up. I have been trying for months to get this rectified with no success. So far I have been told how hard it is to do this and also had calls unanswered. It seems impossible to contact someone who can actually deal with the problem. In the meantime I have received 2 bills for more than the buyout amount with no explanation. I have no intention of ever dealing with these people again.

I’m 42. I’ve had many loans. First time with GM Financial. ABSOLUTELY THE WORST COMPANY EVER TO GET A LOAN FROM. DO NOT TRUST GM FINANCIAL. DO NOT GET A LOAN FROM THEM! I got an auto loan. After about 6 months of payments I owed MORE than the loan actually was. They said it was because of the high interest. I refinanced through another company owing 10,000.00 less than GM Financial charged. Yes 10,000.00 less & GM also took money from my bank account twice without my authorization. GM has still never paid me back what they owe me after paying off my auto with them! Again do NOT trust this company or do ANY business with them. You WILL regret it!

They completed a hard pull on my Experian credit bureau and created an alias on my bureau and will do nothing to help me. I've spent days speaking to 9 people at GM Financial and am now speaking to my third person at Experian with zero luck so far. GM Financial may you go bankrupt, yet again, with ZERO help from the Federal Government to bail you out. My Attorney will be in touch! See you in Texas when you are subpoenaed.

I would not recommend using GM Financial to anyone. I leased a 2015 Malibu 3 years ago and immediately signed up for auto-pay. Every month like clockwork the payment came out and for 2 years I went thinking everything was fine. I went to qualify for a lease on a new house and find out my credit has went from a 750 to around 600 and have never missed a payment on anything.

GM Financial has the worst customer service ever. I've sent a check to cover the remaining payments pending on my lease and called twice the 1-800 Customer Support to cancel the recurring payments (auto-pay) and even with that, they pulled the money out from my bank account. The website has no history of last payments and the refund process takes at least 30 days. Avoid this company if you are inclined to do business with some GM dealers.

Leased a truck in Dec of 2017. After three months of trying to set up a reoccurring payment schedule I still have to go online every month to make a single payment. As of this morning I have now talked to over twenty tech people trying to figure out why the website doesn’t work properly. After reading other reviews maybe it’s time to replace the incompetent people responsible for this ridiculous website? Everything associated in any way with GM seems to be a terrible experience for me. My last three vehicles before this truck were Jeep products and that’s what the next one will be.

DON'T LEASE USING GM FINANCIAL!!! I returned my vehicle in very good condition. But, after 4 months, they call me saying that there are issues with the car - dent on the wheel, one tire rating does not match the others (same brand, but different rating), and scratch on the center hubcap. After 4 months!!! They sent the invoice to recovery/collection services. I am force to pay for it to avoid damage to my credit; in addition they are charging me $10 for payment over the phone. WILL NEVER EVER BUY OR LEASE A GM CAR!!!

Since GM's big mess of switching their system over... I have been charged the late fee because the system was down... but now I have been being charged this Earn Tax... which is the sales tax... $24.00 more each month. Contacted today on their chat and said there is no time frame for crediting my account and it will not show up on my credit report as not being paid or paid late... because I am not paying this Earn Tax. She assured me is would not show up like that. We shall see... I will be monitoring this closely. I understand things happen... I can't believe this happened to such a big company as GM. But nonetheless... it happened and it sounds like they are trying to make it right, just not as fast as we would like.

I have been dealing with noncustomer service since last August (2017). To recap, we leased a 2016 Buick Encore in July 2016. We had no issues until August 2017 when we received what we thought was an incorrect billing. We contacted them and we were informed the additional $275 added to that statement was for City of Warwick Taxes. I asked them to send us a copy as we had never received a notice like this before. That individual did send a copy of the tax bill and I verified it with our City. My husband's name doesn't appear on that bill only the Vehicle ID and with that information I sent 2 checks in with the next billing statement. I made a copy of the Tax bill and added a separate check for it and then also enclosed a check for our normal payment.

As of March 12, 2018 they are still not giving me an online credit for the payment I made in December 2017 and because of this my entire account if off. I have spoke to about 20 people with GM and still nothing. I can't even pull up my statement for December 2017 on their system. I have now filed a report with the BBB. On their site my account shows past due and I even get past due letters in the mail but fact is I am ahead of the game by being ahead on my payment. I can only hope people read these reviews before using these people to finance your vehicle. I sure wish I had. They have been telling me they are working on getting this fixed since December 2017. It's just an IT thing & should not take 3 months and still nothing. Are they just wanting me to forget that I overpaid them. PLEASE DO NOT USE THESE PEOPLE.

I would give ZERO stars if that was an option. Their customer service agents are rude and not helpful. I called to cancel my auto-payment because my account was paid in full. After speaking to 5 different agents, including 2 supervisors, I was told I could only have verbal confirmation that the auto-pay cancellation took place and a refund requested. They will NEVER get my business again.

This is the worst company to deal with, avoid! I traded my vehicle in on November 17th. The dealership got the payoff and sent the check. GM F cashed the check in December so it's done right? Nope GM F showed me paying 30 days late for January and reported it to the credit agencies. I didn't own the car!!! Now I will have to jump through hoops to get it off of my credit. This was after they sent a blanket email to their customers stating no one will be marked late because they are having billing issues. No more GM F or GM vehicles for this family.

GM Financial is the worst company I have ever dealt with. The past 5 months I have literally been in perdition. Hopefully I can save someone else from the hassle of dealing with a... ** company!! I’ve learned that auto loans can be easy/hard to come by. I suggest to shop around. Review the product. Most of the times interest rates are based off credit scores. A company can make it sound like a great deal, leaving you to believe there is no other option/bank willing to do the same. There are many companies willing to work/help. I purchased an auto loan a couple years ago through GM financial. No issues. No complaints. I eventually traded off the vehicle for a new shiny object. I decided to go through a different bank; with a better interest rate.

Ever since GM Financial updated their website, every time I log into my account, it shows that we are past due. This is not correct. I have been making payments to them ever since I have this loan. I split my payments and actually make more of payment than is what required. They are not reflecting my payment for the current month. I have called so many times and they say it is going to be corrected -- WHEN? I do not know what they are doing with my money. I am not past due. How can a business run like this. SEEMS LIKE A BREACH OF CONTRACT TO ME.