Bank of America Reviews
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About Bank of America
Headquartered in Charlotte, North Carolina, Bank of America is one of the largest banks in the U.S. and offers a range of banking products, such as checking and savings accounts and certificates of deposit (CDs). Customers can also use Bank of America for financing through various cash-back credit cards, personal loans and home and auto loans.
- Savings, checking and investing options
- Accounts for students
- AI virtual assistant
- Account fees might apply
- Low APYs
- Required account minimums for checking accounts
Featured Reviews
What is Bank of America?
Bank of America is a full-service bank that offers several different savings and checking accounts, including special-rate student checking accounts. It gives customers the advantages of a traditional brick-and-mortar bank, with over 3,900 branches across America, as well as the digital advantages that online banks offer, such as a mobile banking app, online bill pay and automatic savings features.
Users can access their account via the mobile app, which allows them to pay bills, transfer money, monitor for fraudulent activity, create custom alerts for due dates or low balances and access a digital wallet. Bank of America accounts come equipped with Erica, an AI virtual assistant that can provide advice based on a customer’s spending habits and help them make better financial decisions.
How does Bank of America work?
You can apply for a checking or savings account or CD in person at a local branch. Each account has a minimum opening deposit; most are $100. The student checking account only requires a $25 opening deposit for students under 25.
You will need to have the following information on hand when you apply:
- Your basic information, like name, residential address and email address
- Your Social Security number
- Account numbers of current Bank of America accounts or other financial institution accounts for the opening deposit
- Co-applicant's personal information (if applicable)
Most accounts come with maintenance fees that can be waived. It is a good idea to set up your account in a way that allows you to avoid monthly fees and overdraft fees. Additionally, set up your account through the mobile app so that you don’t miss any perks like BankAmeriDeals, which allows you to sign up for cash-back rewards through your purchases.
Bank of America fees
Most Bank of America accounts come with a monthly maintenance fee between $4.95 and $25, depending on the account. However, there are multiple ways to have this account fee waived, including setting up a recurring direct deposit, maintaining a minimum balance or being a Preferred Rewards member.
Other traditional banking fees apply to most accounts, including:
- Excessive transfer/withdrawal on savings accounts: $10 per transaction
- ATM/debit card replacement: $5
- Out-of-network ATM fee: $2.50 to $5 per transaction
- Overdraft fee: $10 per transaction
- Stop payment fee: $30
Some accounts do not charge all of these fees or might waive overdraft fees when you connect a backup account.
Bank of America FAQ
How does Zelle work with Bank of America?
Customers can send or receive Zelle payments through their online account or via the app. Zelle is free to use, but there is no protection program against authorized payments, so only send payments to people you know and trust.
What type of fraud protection does Bank of America offer?
Bank of America will not hold you liable for unauthorized transfers or bill payments made via online or mobile Banking if you report them promptly. It will also reimburse you for any late payment charges that occur because of fraud. You can lock and unlock your cards through the app if you misplace a card or suspect fraudulent activity.
Does Bank of America have good interest rates?
Bank of America has low APYs for its savings account and Fixed Term CD. At the time of publishing, the Advantage Savings account has an APY of 0.01%, and the Fixed Term CD has an APY of 0.03%.
Is Bank of America legit?
Bank of America is a household name in banking. Customers can open checking and savings accounts and have access to other products, including credit cards, home loans, auto loans and investing. If you are looking for a bank with a comprehensive list of offerings and both in-person and online services, Bank of America should be among the banks you’re considering.
Bank of America Reviews
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Reviewed April 23, 2026
I am commenting on the excellent customer service I received from Kate in the fraud department. After reviewing my recent transactions, something came up I did not recognize, so of course they have to cancel my card. Well I was at the gas station and I really needed gas and told her this. She was able to allow a one time purchase by reinstating the card and she did this because it was after 6 I could not get to the bank. To make a long story short, Kate fixed my card for one time and waived the fee to have my new card sent faster. She and I were on the phone 45 minutes working this through. I have not experienced this kind of service from anyone, and am very grateful for her help. And this was the fraud department, mind you, where I am sure they must get tired of us, right?
Reviewed April 22, 2026
POSITIVE REVIEW! Hello! I want to leave a positive comment/review for an employee that helped me tonight. I was hoping to receive a survey to leave a review, but one hasn’t come in yet. My name is Stacie **. I live in Texas. I was helped on the phone by a rep named Nick who lives in upstate NY around the Utica area with an upstate NY accent!
He was polite, friendly, helpful, supportive, knowledgeable and empathetic to the situation. I was scammed by a company “ShortMax Innovations” and he helped me to dispute the charges. He explained the process to me about pending charges needing to be addressed after they processed. Everything about the call was IDEAL customer service. This is a worker went the extra mile in his position and deserves recognition.
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Reviewed April 6, 2026
I had an exceptional experience with Uman ** at the Bank of America Northborough branch during a very difficult time following my wife’s passing. Uman provided outstanding customer service and guided me patiently through the process of consolidating her accounts into our existing joint account. He gave clear direction regarding fund transfers, explained each step in detail, and ensured everything was handled accurately and efficiently.
What truly stood out was his empathy, compassion, and genuine care. During such an emotional and overwhelming time, he treated me with kindness and respect, making a difficult process much easier to manage. He took the time to listen, answered all my questions without hesitation, and made sure I was comfortable with every decision.
His professionalism, responsiveness, and attention to detail gave me great confidence that everything was being handled properly. It is rare to find someone who combines technical expertise with such a high level of personal care. I am truly grateful for his support and would highly recommend Uman ** to anyone looking for dedicated and compassionate banking assistance.
Reviewed March 28, 2026
I had a appointment to see Hawraa ** assistant vice president senior banker and the appointment was on time. She was very kind and courteous, very knowledgeable about Bank of America services and out of a 1 to 10 I will give her a 15. I would recommend Bank of America to friends and family. She helped me with setting up a CD account and upgrading my credit card.
Reviewed Feb. 19, 2026
I joined Bank of America online as an authorized user under my fiancee's primary account. It's been a positive experience thus far. Their website is easy to navigate. I do wish they had bank offices in Wisconsin though in the event it was necessary to be required to go to one of their offices, since I have disabilities that make long distance travel not possible for me.
Reviewed May 8, 2026
I had a credit card account with them for years and was happy. I was on auto pay and paid off my balance. Because I didn't close auto pay they took out auto pay 2 more months. After arguments with them one payment was refunded. After being told I would receive the second refund in 3-5 business days and not receiving it I contacted them again. They said it was refunded already. The refund they were talking about was from the first one. I explained the refund came before they took the second payment and this was evident on my bank statement. Now they refuse to pay it, Stay away from them, rude and don't listen to what you are saying. I'm not the only one who experienced this I seen by other reviews.
Reviewed May 8, 2026
Went into BOA today 5-8-2026 just to cash a check, sat down for about 5 minutes. Three people walked out from the back offices and NOT one of them even acknowleged me, walked back and forth a few times then they all headed to the back offices again, the one teller was with someone, and I could plainly see them and hear them.
They were talking about pool parties and a festival that the customer said she saw the teller at, they sat there and talked about personal stuff for over 10 minutes, then another man came out of his office he had a client with him, they finished up and the man went back in his office and said, "I'll be with you shortly!" 15 minutes later I just walked out ! I've never BOA as the customer service has always been sub-par, but my husband chose this bank and with all the bad customer service I've had enough! And I finally convinced my husband to close the account dowm, there are much better banks in the the springs to choose from.
Reviewed May 8, 2026
Bank of America is the worst bank ever. They allow a lot of fraudulent charges on your account. They'll refund it then say the claim isn't fraudulent. I never received any bike items from temu and yet they are allowing the charges go through. I asked them till wait till payday and they can't even help with that. Has to be the worst bank ever. Plan on closing my account and going elsewhere. This bank truly sucks and they don't care about you as a client.
Reviewed May 7, 2026
B of A sucks so bad. Customer since 1991. They suck soooo bad. No service unless you want to borrow money. They suck
Reviewed May 6, 2026
Bank has the most terrible wait times on call with customer service, sometimes people are rude on the phone too. I see a lot of complaints against this bank. Not sure why their higher management is not doing anything about it. They should not be allowed to waste people’s time.
Bank of America Company Information
- Company Name:
- Bank of America
- Company Type:
- Public
- Ticker Symbol:
- BAC
- Year Founded:
- 1992
- Address:
- 100 North Tryon St
- City:
- Charlotte
- State/Province:
- NC
- Postal Code:
- 28255
- Country:
- United States
- Website:
- www.bankofamerica.com