Bank of America Reviews
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About Bank of America
Headquartered in Charlotte, North Carolina, Bank of America is one of the largest banks in the U.S. and offers a range of banking products, such as checking and savings accounts and certificates of deposit (CDs). Customers can also use Bank of America for financing through various cash-back credit cards, personal loans and home and auto loans.
- Savings, checking and investing options
- Accounts for students
- AI virtual assistant
- Account fees might apply
- Low APYs
- Required account minimums for checking accounts
Helpful Reviews
What is Bank of America?
Bank of America is a full-service bank that offers several different savings and checking accounts, including special-rate student checking accounts. It gives customers the advantages of a traditional brick-and-mortar bank, with over 3,900 branches across America, as well as the digital advantages that online banks offer, such as a mobile banking app, online bill pay and automatic savings features.
Users can access their account via the mobile app, which allows them to pay bills, transfer money, monitor for fraudulent activity, create custom alerts for due dates or low balances and access a digital wallet. Bank of America accounts come equipped with Erica, an AI virtual assistant that can provide advice based on a customer’s spending habits and help them make better financial decisions.
How does Bank of America work?
You can apply for a checking or savings account or CD in person at a local branch. Each account has a minimum opening deposit; most are $100. The student checking account only requires a $25 opening deposit for students under 25.
You will need to have the following information on hand when you apply:
- Your basic information, like name, residential address and email address
- Your Social Security number
- Account numbers of current Bank of America accounts or other financial institution accounts for the opening deposit
- Co-applicant's personal information (if applicable)
Most accounts come with maintenance fees that can be waived. It is a good idea to set up your account in a way that allows you to avoid monthly fees and overdraft fees. Additionally, set up your account through the mobile app so that you don’t miss any perks like BankAmeriDeals, which allows you to sign up for cash-back rewards through your purchases.
Bank of America fees
Most Bank of America accounts come with a monthly maintenance fee between $4.95 and $25, depending on the account. However, there are multiple ways to have this account fee waived, including setting up a recurring direct deposit, maintaining a minimum balance or being a Preferred Rewards member.
Other traditional banking fees apply to most accounts, including:
- Excessive transfer/withdrawal on savings accounts: $10 per transaction
- ATM/debit card replacement: $5
- Out-of-network ATM fee: $2.50 to $5 per transaction
- Overdraft fee: $10 per transaction
- Stop payment fee: $30
Some accounts do not charge all of these fees or might waive overdraft fees when you connect a backup account.
Bank of America FAQ
How does Zelle work with Bank of America?
Customers can send or receive Zelle payments through their online account or via the app. Zelle is free to use, but there is no protection program against authorized payments, so only send payments to people you know and trust.
What type of fraud protection does Bank of America offer?
Bank of America will not hold you liable for unauthorized transfers or bill payments made via online or mobile Banking if you report them promptly. It will also reimburse you for any late payment charges that occur because of fraud. You can lock and unlock your cards through the app if you misplace a card or suspect fraudulent activity.
Does Bank of America have good interest rates?
Bank of America has low APYs for its savings account and Fixed Term CD. At the time of publishing, the Advantage Savings account has an APY of 0.01%, and the Fixed Term CD has an APY of 0.03%.
Still have questions?
Is Bank of America legit?
Bank of America is a household name in banking. Customers can open checking and savings accounts and have access to other products, including credit cards, home loans, auto loans and investing. If you are looking for a bank with a comprehensive list of offerings and both in-person and online services, Bank of America should be among the banks you’re considering.
Bank of America Reviews
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Reviewed June 15, 2026
My husband and I are in the hectic process of purchasing our first home. I came in a bit of a panic regarding a statement I needed to give to our lender. Nick ** at the Orland Park, IL branch is absolutely fantastic. He assisted me with not only procuring the document required, but also resetting my online banking app info, activing my debit card, etc. Nick made sure to follow up with me after a couple of days to make sure that I was able to receive additional documentation I requested his assistance with. Little things like this can mean so much to someone with a lot going on. He is an asset to BofA.
Reviewed May 20, 2026
Our family recently arrived in the United States, and navigating the financial system in a new country can be incredibly overwhelming. We walked into the Gaithersburg branch on a Saturday, just our second day in the country, and were immediately greeted with incredible warmth by the branch manager, Sharon. She was professional, highly welcoming, and completely calmed our nerves. She clearly explained all the documentation and requirements we would need to open our accounts and set up an appointment for us the following Monday.
When we returned on Monday, Sharon personally handed us over to Roxana **, and we could not have asked for a better senior banker. Roxana embodies every single quality a newcomer needs: she is incredibly patient, deeply knowledgeable, highly professional, and genuinely kind. She spent a significant amount of time with us, carefully explaining how the US banking system works and answering all our questions without ever making us feel rushed.
What impressed us even more was our follow-up visit. It was just as exceptional as the first. Roxana went above and beyond by personally walking us through the mobile app and online banking, ensuring our profiles were fully configured and that we knew how to navigate them. In summary, she got our family completely set up and ready for our new life here. Thanks to Sharon and Roxana, what could have been a highly stressful experience turned into a smooth, welcoming introduction to American banking. We are incredibly grateful for their outstanding service and highly recommend this branch! Monicah
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Reviewed April 23, 2026
I am commenting on the excellent customer service I received from Kate in the fraud department. After reviewing my recent transactions, something came up I did not recognize, so of course they have to cancel my card. Well I was at the gas station and I really needed gas and told her this. She was able to allow a one time purchase by reinstating the card and she did this because it was after 6 I could not get to the bank. To make a long story short, Kate fixed my card for one time and waived the fee to have my new card sent faster. She and I were on the phone 45 minutes working this through. I have not experienced this kind of service from anyone, and am very grateful for her help. And this was the fraud department, mind you, where I am sure they must get tired of us, right?
Reviewed April 22, 2026
POSITIVE REVIEW! Hello! I want to leave a positive comment/review for an employee that helped me tonight. I was hoping to receive a survey to leave a review, but one hasn’t come in yet. My name is Stacie **. I live in Texas. I was helped on the phone by a rep named Nick who lives in upstate NY around the Utica area with an upstate NY accent!
He was polite, friendly, helpful, supportive, knowledgeable and empathetic to the situation. I was scammed by a company “ShortMax Innovations” and he helped me to dispute the charges. He explained the process to me about pending charges needing to be addressed after they processed. Everything about the call was IDEAL customer service. This is a worker went the extra mile in his position and deserves recognition.
Reviewed April 6, 2026
I had an exceptional experience with Uman ** at the Bank of America Northborough branch during a very difficult time following my wife’s passing. Uman provided outstanding customer service and guided me patiently through the process of consolidating her accounts into our existing joint account. He gave clear direction regarding fund transfers, explained each step in detail, and ensured everything was handled accurately and efficiently.
What truly stood out was his empathy, compassion, and genuine care. During such an emotional and overwhelming time, he treated me with kindness and respect, making a difficult process much easier to manage. He took the time to listen, answered all my questions without hesitation, and made sure I was comfortable with every decision.
His professionalism, responsiveness, and attention to detail gave me great confidence that everything was being handled properly. It is rare to find someone who combines technical expertise with such a high level of personal care. I am truly grateful for his support and would highly recommend Uman ** to anyone looking for dedicated and compassionate banking assistance.
Reviewed June 22, 2026
I happened to meet BOA Relationship officer, Hema ** to renew my bank CD deposit on 06/16/2016. Her service was excellent. She explained me in simple, point oriented and efficiently. She did perfect without wasting time or not making me to wait. I am glad to appreciate her best service.
Reviewed June 22, 2026
This is the worse bank to do business with! I applied for an account on 29th of May and I still haven’t received my debit card and they lied about when my funds will be available.
Reviewed June 22, 2026
BOA is absolutely terrible!!! We have been using them for the last 6 months for our small-business checking account, and they routinely place 12+ day holds on our checks. There is nothing unusual about the checks we deposit, as we have a construction company and most are in a similar range. If you call their "customer service" to try and get the check cleared faster, they WILL NOT help you. They absolutely do not care about their customers. (Because they have so many worldwide- why would they?!) I don't understand the point of even hiring customer service reps when they can't actually help you with anything.
Additionally, we recently brought in a $ 22,000 check, and they entered it as $22. We had to wait 5+ days for them to fix THEIR mistake, which also involved going to our local branch multiple times. Not sure whether they are trained to stonewall their clients or just lazy. We are currently looking for another bank. If I could give less than one star, I would.
Reviewed June 15, 2026
After 20 plus years. I have had enough. They literally cannot even notarize a document.
Reviewed June 14, 2026
Angelina from nevada was so helpful with helping me order a new card.
Bank of America Company Information
- Company Name:
- Bank of America
- Company Type:
- Public
- Ticker Symbol:
- BAC
- Year Founded:
- 1992
- Address:
- 100 North Tryon St
- City:
- Charlotte
- State/Province:
- NC
- Postal Code:
- 28255
- Country:
- United States
- Website:
- www.bankofamerica.com