LightStream

Absolute dog water of a lender. Their reviews on their website are fake. You aren't allowed to leave a review if you're not already approved either. I make $250k a year with less than 1p% credit utilization and a 740 FICO. I took one month off to get a medical procedure done so I did not have a pay stub last month. They also demanded a pay stub for $250,000. I spoke to a rep on the phone and told them I can give them 2 years tax returns and last 6 months paystubs and 2 years W2, minus July because I'm on a short leave. You can call my employer to verify (Fortune 500 company). I also am going to get $12k a month from short-term disability. She took the notes and sent it back to the credit team.

I just finished paying off my loan 14 months early. That's how much I HATED this company. My biggest complaint was with how long it took for them to report my current balance. My credit report was consistently updated 2 days before my payment. Therefore, my account balance was only accurate for 2 days each month. My final payment (early payoff) of $4987 was made 6 weeks ago and the bureaus finally updated my credit score 3 days ago. My score went down 9 points. How does that happen? My current score is 774. I have been told that there was a statement added to my credit report. Probably because I told them they are LAZY and WORTHLESS. There you go, I said it again. My advice, join a credit union. Most credit unions offer a variety of loan products and you will deal with someone local. Good luck.

BUYER BEWARE - I applied for a car loan yesterday evening and expected a “fast decision” based on the website's deceptive marketing. I received an email at 6:27 AM the next morning asking for me to call back to answer a couple questions. I called and received an automated message saying that your offices are closed and to call back between 10 am and 6 pm. I waited until 10 am and called again. Agent asked a couple identifying questions and reassured me I would receive an answer “today”. Received an email at 10:24 am asking me to upload documents. I did so and completed the project within an hour.

Let me start by saying I have an 800+ credit score, a long mortgage history, auto loan history, perfect payment history, and run several large businesses. I chose to use LightStream for a home improvement loan to keep more cash in my bank during this crazy time. I figured this would be a no brainer and simple process. LightStream is a nightmare. Their criteria for loans is very selective and borders on unethical or illegal. I'm not sure what they do behind the scenes, but I started at the large amount I actually needed, got denied, and worked all the way down to $5k (min amount allowed) and was still denied. The service is terrible and they have no response why they can't do it. I would highly recommend to STAY AWAY because they take a hard credit pull and this will only hurt your credit. Try a different lender 1000%.

I've used them several times in the past, always a good experience. However, not sure if it's the merger or what, but repeat customers no longer mean anything to them. Got a better deal on a loan from Discover than LightStream, despite their match it claim. Discover's customer service is far above Lightstream now. I'll never use them again. A complete turn-around from my previous review.

Applied for a home reno loan. I own two houses, but my income more than generously compensates for both houses. I also have a 0% car loan. Otherwise, no debt, even though I have well over 80K in available credit through credit cards at my disposal. My transunion credit score on my denial notice was 827. Reason for denial listed was "debt owned on existing accounts." You mean my two houses that have over 300K in home equity? Not worth the ding.

I was trying to help out a friend during these difficult COVID times because I have not been impacted financially. Despite an excellent nearly 800 credit score, Lightstream battled me every step of the way on a car loan. It threw several excuses my way, hung up on me five or six times and even tried to deny the financial statements from my bank and investments. They ultimately denied the loan with PISS poor customer service and an even worse/negligent loan department. I would avoid LightStream if possible.

I applied for a Lightstream loan and I am a current customer with an active loan with 50% paid off perfectly in a little more than one year. No late payments and always paid ahead. Credit scores are 800+ all 3 bureaus. I was declined for an unknown reason and cannot locate the reason on their site. I am not a consumer with bad credit and used to being declined for credit after having a flawless payment and credit history with any credit card or bank. Total insult...

Lightstream could not be any more user friendly and customer driven! They plant a tree for every loan! They offer lots of repayment options and allow you to change payment time and amount whenever you need to make it more convenient.

I wanted to get my loan as quickly as possible and I communicated that to my loan agent. He was prompt in his responses to my questions and was always respectful. The company was organized and had a good website for facilitating document scanning and communications. When it was time for them to make their final evaluations of my documents, I was given a date when I could expect a decision. The decision was prompt, and the funding was wired to my account exactly when I had been told to expect it. I would rate LightStream 5/5 for their commitment to their client, the competence displayed in their organization, and their reliability. They exceeded my expectations and I would not hesitate to recommend them to others.