LightStream

I've had a terrible experience with LightStream, including being blatantly lied to and horrible customer service. If you need a loan, try one of the legitimate companies out there, not this one. LightStream needs to work on improving both their rates as well as their customer service.

We have been customers of Lightstream for several years, my husband and I have excellent payment history, never late ( auto payment). Our current loan amount was for $25,000. We are $1,500 from paying off the loan. We are both self employed and have been for over two decades, We both have credit scores over 730, so 10 days ago we applied for a loan of $50K for kitchen updates (didn't want to take a HELOC loan due to fees, wait time, and closing cost) so lightstream requested all documentation. We proceeds to provide it including bank states, income taxes and so forth. We were then declined after we make well over $200K combined annual.

I have a tier 1 FICO score (800+) and tried to get a rate quote on a $10k personal loan from Lightstream. They want all your personal financial data before giving you a quote. I mean everything, bank deposits, how much in bonds, amount in home equity, tax records, driver license, I mean everything before they would give a quote. Pulling your FICO wasn't enough for a quote. When I refused to give them all my data before an exact rate quote, they denied my application. It's a massive data mining operation they a running. They don't care about the loan...the data is more important to them.

Took a 2 year loan out with plan on paying in one year. 6/6 months paid double the payment. They keep pushing to lower the payment to get more interest out of you. I put too much towards stocks and bonds that for the first time in many years I overdraft one of the two payments. What a headache. They send to their internal collections. They add huge fees. It's been decades since I've done this but man do they not make it easy. I've paid double each month and will continue to.

There is a wild amount of positive reviews. Definitely fake. This company features an incredibly disturbing business model. They are seeking individuals with poor credit scores. They are hoping to 'trick' people who are fiscally irresponsible into a bad contract and a bad loan. Do not work with this company. If an auto dealer is trying to get you to work with this company, they are trying to take advantage of you. Walk away from the car with the price that is too good to be true. It is.

I co-signed a loan for my ex husband. In the divorce papers it states he is responsible for this debt. Lightstream refused to remove me as a co-signer... Skip forward 2 years, I'm still the co-signer but there has never been a late payment. Until August 22. I HAD A BABY IN AUGUST!!! And didn't check to make sure my ex had made the payment! Turns out he didn't.. I received a letter in the mail after it was 30 days past due. I paid the outstanding balance and set it up on my account for auto pay because I didn't want it to affect my credit and I would settle the debt with my ex husband outside of Lightstream. Noooo, Lightstream refuses to remove a late payment from a new mother's credit report even though there has never been a late payment before and the account is current!!! Do not use Lightstream ever!!! They are Heartless and verge on Predatory lending!!!

Absolute dog water of a lender. Their reviews on their website are fake. You aren't allowed to leave a review if you're not already approved either. I make $250k a year with less than 1p% credit utilization and a 740 FICO. I took one month off to get a medical procedure done so I did not have a pay stub last month. They also demanded a pay stub for $250,000. I spoke to a rep on the phone and told them I can give them 2 years tax returns and last 6 months paystubs and 2 years W2, minus July because I'm on a short leave. You can call my employer to verify (Fortune 500 company). I also am going to get $12k a month from short-term disability. She took the notes and sent it back to the credit team.

I just finished paying off my loan 14 months early. That's how much I HATED this company. My biggest complaint was with how long it took for them to report my current balance. My credit report was consistently updated 2 days before my payment. Therefore, my account balance was only accurate for 2 days each month. My final payment (early payoff) of $4987 was made 6 weeks ago and the bureaus finally updated my credit score 3 days ago. My score went down 9 points. How does that happen? My current score is 774. I have been told that there was a statement added to my credit report. Probably because I told them they are LAZY and WORTHLESS. There you go, I said it again. My advice, join a credit union. Most credit unions offer a variety of loan products and you will deal with someone local. Good luck.

BUYER BEWARE - I applied for a car loan yesterday evening and expected a “fast decision” based on the website's deceptive marketing. I received an email at 6:27 AM the next morning asking for me to call back to answer a couple questions. I called and received an automated message saying that your offices are closed and to call back between 10 am and 6 pm. I waited until 10 am and called again. Agent asked a couple identifying questions and reassured me I would receive an answer “today”. Received an email at 10:24 am asking me to upload documents. I did so and completed the project within an hour.

Let me start by saying I have an 800+ credit score, a long mortgage history, auto loan history, perfect payment history, and run several large businesses. I chose to use LightStream for a home improvement loan to keep more cash in my bank during this crazy time. I figured this would be a no brainer and simple process. LightStream is a nightmare. Their criteria for loans is very selective and borders on unethical or illegal. I'm not sure what they do behind the scenes, but I started at the large amount I actually needed, got denied, and worked all the way down to $5k (min amount allowed) and was still denied. The service is terrible and they have no response why they can't do it. I would highly recommend to STAY AWAY because they take a hard credit pull and this will only hurt your credit. Try a different lender 1000%.