LightStream

They deferred our payments for Covid and didn’t tell us that the end date of our loan wasn’t changing so the entire amount came due with two weeks' notice. They could not produce any documentation showing where they told us this. They refused to refinance because the remaining amount wasn’t large enough, they also refused to let me pay it off with a credit card, then they also refused to change the date of the final draft. I had to pay to put a stop payment at my bank to give me a little more time to get the cash. Will never ever use them again. With all the lending options I really don’t know how they are in business with their extremely poor customer service.

I received a letter from Lightstream that due to my past history with them I was pre-approved. The letter included a code to expedite my new application. I applied to consolidate current debt of $25k and was hopeful to simplify 6 payments per month into just one and lower overall monthly payments by at least $700. To my surprise, I was denied because my current debt exceeded acceptable limits. DUH, this is why I was applying!!!! My credit score was 730 with exceptional payment history at all 3 credit reporting agencies. I had a prior loan history with them for $35k that was paid back in 6 months. What gives? Now I have an inquiry that I would not have had on my credit reports had I not fallen for their deceptive marketing. I truly thought they had appreciated our prior working relationship. Sucker! Never again, from now on all mail from Lightstream is a trash can magnet.

LightStream continues to falsely advertise APRs that it doesn’t honor, even for excellent credit profiles. According to their tv commercials & website, LightStream offers credit card consolidation loans with APRs starting at 7.99% for applicants with excellent credit profiles who agree to autopay. Their website has an interactive calculator in which you select the loan purpose (credit card consolidation) & enter a loan amount that then returns a range of APR rates & monthly payment amounts based on the different term lengths they offer. The lowest APR (7.99%) is offered for the shortest term length (36 months). I was interested in a 60-month term, which showed an APR of 9.74%.

I've had a terrible experience with LightStream, including being blatantly lied to and horrible customer service. If you need a loan, try one of the legitimate companies out there, not this one. LightStream needs to work on improving both their rates as well as their customer service.

We have been customers of Lightstream for several years, my husband and I have excellent payment history, never late ( auto payment). Our current loan amount was for $25,000. We are $1,500 from paying off the loan. We are both self employed and have been for over two decades, We both have credit scores over 730, so 10 days ago we applied for a loan of $50K for kitchen updates (didn't want to take a HELOC loan due to fees, wait time, and closing cost) so lightstream requested all documentation. We proceeds to provide it including bank states, income taxes and so forth. We were then declined after we make well over $200K combined annual.

I have a tier 1 FICO score (800+) and tried to get a rate quote on a $10k personal loan from Lightstream. They want all your personal financial data before giving you a quote. I mean everything, bank deposits, how much in bonds, amount in home equity, tax records, driver license, I mean everything before they would give a quote. Pulling your FICO wasn't enough for a quote. When I refused to give them all my data before an exact rate quote, they denied my application. It's a massive data mining operation they a running. They don't care about the loan...the data is more important to them.

No fee was added.

There is a wild amount of positive reviews. Definitely fake. This company features an incredibly disturbing business model. They are seeking individuals with poor credit scores. They are hoping to 'trick' people who are fiscally irresponsible into a bad contract and a bad loan. Do not work with this company. If an auto dealer is trying to get you to work with this company, they are trying to take advantage of you. Walk away from the car with the price that is too good to be true. It is.

I co-signed a loan for my ex husband. In the divorce papers it states he is responsible for this debt. Lightstream refused to remove me as a co-signer... Skip forward 2 years, I'm still the co-signer but there has never been a late payment. Until August 22. I HAD A BABY IN AUGUST!!! And didn't check to make sure my ex had made the payment! Turns out he didn't.. I received a letter in the mail after it was 30 days past due. I paid the outstanding balance and set it up on my account for auto pay because I didn't want it to affect my credit and I would settle the debt with my ex husband outside of Lightstream. Noooo, Lightstream refuses to remove a late payment from a new mother's credit report even though there has never been a late payment before and the account is current!!! Do not use Lightstream ever!!! They are Heartless and verge on Predatory lending!!!

Absolute dog water of a lender. Their reviews on their website are fake. You aren't allowed to leave a review if you're not already approved either. I make $250k a year with less than 1p% credit utilization and a 740 FICO. I took one month off to get a medical procedure done so I did not have a pay stub last month. They also demanded a pay stub for $250,000. I spoke to a rep on the phone and told them I can give them 2 years tax returns and last 6 months paystubs and 2 years W2, minus July because I'm on a short leave. You can call my employer to verify (Fortune 500 company). I also am going to get $12k a month from short-term disability. She took the notes and sent it back to the credit team.