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Credit One Bank Reviews

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About Credit One Bank

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Credit One Bank was founded in 1984 and provides access to credit for those who are often overlooked by traditional banks. Currently the company serves more than 12 million customers across the United States. Credit One Bank offers a variety of cards, including cash back credit cards, travel rewards cards, and more. Customers can manage their accounts online or through Credit One's mobile app and can access the customer service team 24/7 by phone or email.

Visit www.creditonebank.com
Pros
  • Regular credit line increases
  • Free credit score summaries
  • Options for bad credit
Cons
  • High annual fee
  • High interest rates

Helpful Reviews

Brunswick, GA
Verified purchase
While I prayed to God for car insurance money, this card magically appeared. While I'm wearisome of more cc debt, the chance to drive some more to the island, is on my life ending...

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Chicago, IL
Verified purchase
Enjoy having a high limit credit card with zero yearly membership. Every dollar counts so the fact that you don't have to give away free money just to have a card means a lot to me.

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What is Credit One Bank?

Credit One Bank helps people with less-than-perfect credit get secured and unsecured credit cards, which can help improve credit scores over time with responsible use. Through the Credit One Bank mobile app, cardholders can track their credit scores for free and access their accounts from anywhere.

About Credit One Bank credit cards

Credit One Bank offers seven credit cards with varying cash back benefits and fees for those with limited or bad credit. People with credit scores from 300 to 670 can qualify for a secured or unsecured Credit One credit card. You can find out if you pre-qualify on the Credit One Bank website.

The Credit One Bank Platinum Visa an unsecured option that doesn’t require a deposit and is available to those with fair credit. Since most credit-building cards require a security deposit, Credit One Bank Platinum Visa might be a good option for people who don’t have extra money and want a larger credit limit. It’s also a fit for people who have trouble getting approved for other cards. The Platinum Visa allows you to build credit and earn cash back rewards at the same time.

Credit One Bank benefits

Credit One Bank offers a variety of benefits to its cardholders. Cardholders have the option of choosing their payment due date. After a few months of responsible credit usage, Credit One reviews your accounts to see if you’re eligible for a credit limit increase. Other benefits include:

  • Cash back rewards: Credit One cardholders can qualify for different cash back rewards programs. Credit One Bank Platinum Visas for rebuilding credit earn up to 2% cash back on eligible purchases, including gas, groceries, mobile phone service, internet service and cable or satellite services.
  • Zero fraud liability: You are not responsible for unauthorized charges if your card is stolen or lost.
  • Free credit score: View your Experian credit score and credit report summary for free each month online.
  • Credit limit increases: Credit One automatically reviews your accounts for credit limit increase opportunities.

Credit One Bank fees

Credit One annual fees
Credit One Bank’s annual fees range from $0 to $99. Credit One charges the first annual fee when you open your account, which decreases your initial credit limit. After the first year, Credit One bills the annual fee once a year or divides it into 12 equal portions and bills it monthly. If your credit score improves, you may qualify for a lower annual cost.
Credit One ATM withdrawal fees
Since Credit One Bank only issues credit cards and doesn’t offer checking or savings accounts, you’re taking out a cash advance when you withdraw cash at an ATM with your Credit One credit card. Depending on the card you have, cash advance fees are either $5 or 8% of the amount of each cash advance, whichever is greater, or $10 or 3% to 5% of each cash advance, whichever is greater. Most banks also charge non-account holders a fee to use their ATMs.
Credit One foreign transaction fees
Foreign transaction fees are either $1 or 3% of each purchase in U.S. dollars, whichever is greater.
Credit One penalty fees
The fee per late payment or returned payment is up to $39.

Credit One Bank credit card FAQ

What is the minimum credit limit for Credit One?

If approved, the minimum credit limit is $300. Your credit limit amount depends on your financial history and creditworthiness at the time of your card application. Credit One does not publicly disclose a maximum credit limit for any of its cards.

How do I request a credit limit increase with Credit One?

Credit One automatically reviews accounts for credit limit increases. If you aren’t notified of an available increase offer, you can request a credit limit increase by calling customer service.

How can I check on my Credit One Bank application status?

You can check on your application status on the Credit One Bank website. Select “Application Status” on the menu of the home page.

How long does it take Credit One to send my card?

It takes Credit One up to 10 business days to deliver a new card.

Are Capital One and Credit One the same bank?

No, Capital One and Credit One are not the same. Capital One is one of the largest banks in the U.S. and offers bank accounts, credit cards, loans, and investment products, while Credit One only issues credit cards. It's easy to confuse the two since they have similar names and logos.

Still have questions?

Is Credit One Bank a legitimate company?

Yes. Credit One Bank is a major credit card company that operates online and does not have any physical branch locations. Credit One Bank was founded in 1984 and issues secured and unsecured credit cards to people with limited or bad credit.

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Credit One Bank Reviews

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    Page 1 Reviews 0 - 35
    CoverageStaffBilling

    Reviewed Aug. 5, 2026

    Credit One Bank gave me a second chance at re-establishing my credit. I went through some minor medical issues, but I am fully recovered. I paid off all of my medical bills, CASH, and am starting all over. I am sure other folks can attest to having to payoff medical bills, when your insurance doesn't cover everything. Nevertheless, you have to have someone understand your plight, and give you a second chance. That is what Credit One Bank did for me, and I am grateful. Now it is on to a 760 credit score within 6 months. Everything Is Possible, For Him Who Believes - Mark 9:24.

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    PriceBilling

    Reviewed July 28, 2026

    I have grown to like working with Credit One. I am a senior on a fixed income. I also have a disability that limits the work I can do to supplement my retirement, which is necessary. I have two credit cards and my car note is through this company. They took a chance with me while I've been building credit. As my income has fluctuated, they've continued to work with me and I as a customer have tried to hold up my part by paying on time. I'm happy to say they've assisted by keep me notified of any issues and I'm doing a lot better. Unfortunately the car note I have is too high and I need to refinance the car for something cheaper. Maybe, they'll let me come back here and let you know how that went. Lol

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      Customer ServiceStaffBilling

      Reviewed June 19, 2026

      This is the best bank card to date if you have no credit or poor credit and you are serious about improving your credit. Everything was completely explained and true to their words. Customer service was very helpful also! It's nice to know that there's a bank and card that really does give you another chance. Everything is reasonable and they have an app to follow your spending and payments. Thank you Credit ONE, you are awesome!

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      Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffEase of UseRatesTransparency

      Reviewed June 17, 2026

      Hello, I would like to provide my evaluation of Credit One Bank based on my experience over the past period. Overall, my experience with the bank has been good, especially in terms of the ease of using the app and the speed of updating information. Customer service was helpful most of the time, and my issues were resolved without major delays. However, there are a few points I hope can be improved, such as clearer information about fees and interest rates, and reducing the number of repeated credit checks during the month. In general, I appreciate the services provided by the bank and hope to see continued development and improvement.

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      Customer ServicePunctuality & SpeedStaffBilling

      Reviewed June 3, 2026

      I've had a positive experience with Credit One Bank. The application process was simple, and I was able to get approved quickly. Their online account management tools make it easy to track spending, make payments, and monitor my credit progress. Using my card responsibly has helped me build my credit history and improve my credit score over time. Customer service has been helpful whenever I've had questions, and I appreciate the convenience and accessibility the card provides. Overall, Credit One has been a useful financial tool for helping me strengthen my credit profile

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      Reviewed Sept. 1, 2026

      Made first purchase. Transaction was quick and simple.

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      Punctuality & Speed

      Reviewed Sept. 1, 2026

      Personally, I believe it’s going to be a good relationship and furthermore, I’m looking forward to increasing my limit quickly and efficiently.

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      Reviewed Aug. 31, 2026

      It's a good app and to keep your credit checked without bad credit score by checking. It's safe to use. I recommend this app.

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      Ease of Use

      Reviewed Aug. 31, 2026

      Love all of my Credit One accounts.. Card are extremely easy to use and taken everywhere..

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      StaffBilling

      Reviewed Aug. 31, 2026

      I think the Credit One credit card is a blessing. I was able to complete the application and acceptance online and obtain a virtual card that really helped me and my wife while I am changing jobs. The features have been hassle free.

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      Punctuality & Speed

      Reviewed Aug. 30, 2026

      It was fast to get approved. The process was easy.

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      Billing

      Reviewed Aug. 30, 2026

      I can't believe I got a credit card, my first one at the age of 46. It's awesome, very happy. Keep it responsible.

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      Customer ServicePunctuality & SpeedBilling

      Reviewed Aug. 30, 2026

      I’m very happy with my experience with Credit One Bank. The application process was easy, the card arrived quickly, and everything has been simple and convenient to manage. I really appreciate the customer service and the benefits the card offers. So far, I’m very satisfied with my Credit One card and I would definitely recommend Credit One Bank to anyone looking for a good credit card and a reliable bank.

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      Ease of Use

      Reviewed Aug. 29, 2026

      Great Card, Love it! It's so easy to use wherever I use it.

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      Reviewed Aug. 29, 2026

      Credit one came at the right time. I am very grateful for the opportunity to have a start with you all. Thank you very much.

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      Price

      Reviewed Aug. 29, 2026

      I am very calm with everything except for one detail, it was never visible in the offer or in the mail where my card arrived that they were going to charge me an annuity of 95 dollars.

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      Reviewed Aug. 28, 2026

      Credit one is awesome. The application was easy to fill out. It only took 2 or 3 minutes. I got approved in no time.

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      Sales & MarketingStaff

      Reviewed Aug. 28, 2026

      Here's what I think of Credit One: they have an easy setup process, they have helpful staff, and they have an user-friendly mobile app.

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      Reviewed Aug. 28, 2026

      It is really nice knowing I have this card as a backup card.

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      Reviewed Aug. 28, 2026

      Credit One Bank very good for everyone. I love it very much! Thank you.

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      Verified purchase
      Customer ServiceSales & MarketingPunctuality & SpeedBillingRatesHonesty & Transparency

      Reviewed Aug. 28, 2026

      Title: Warning: Payment processing issues as soon as my credit improved. Review: I originally opened this card to improve my credit score, but I have run into a highly suspicious pattern. For months, everything went smoothly. However, the moment my credit rating increased, Credit One Bank suddenly started claiming that they "did not receive" my payments on time. I have proof that my payments were sent, yet they hit me with late fees and threatened to hurt the very credit score I worked so hard to build.

      Customer service has been completely unhelpful in resolving this billing glitch. It feels like as soon as you prove you are rebuilding your credit, they find ways to penalize you and trap you in fees. Avoid this bank if you want an honest partner for your credit journey. Something bigger is going on, because I also noticed that I get a lot of calls from a lot of different numbers now, I would not at all be surprised if my social security number has been breached, their customer service is located in India, yes India. I surely don't recall anyone notifying me that my personal info will be available to a country known for scamming the elderly, U.S. elderly, Don't waste your time. I rebuke their evil practices, and they shall fall into their own traps, FALL.

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      StaffBilling

      Reviewed Aug. 27, 2026

      Amazing!!!!! I’m going to keep my payments and credit on point!!! Very professional and understanding!!!!!!

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      Reviewed Aug. 27, 2026

      Happy with you. I will recommend to all my friends. Thanks.

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      Customer ServiceSales & MarketingOnline & AppStaff

      Reviewed Aug. 27, 2026

      Ridiculous & unprofessional! Received pre-approval but the app keeps telling me I don't know my own social security number. I even tried calling in and got same response after 7 attempts to complete my info online. This has to be one of the worst banks ever. I mean who sends out pre-approvals and then tells the customer they don't know their own social security number??? I read there is a class action suit against them and i hope they lose every penny and go bankrupt. We have plenty of fraud in all our money systems now. Cut 'em off now!!!!

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      Reviewed Aug. 26, 2026

      I’m enjoying Credit One so far. I’m just doing what I suppose to do.

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      Staff

      Reviewed Aug. 26, 2026

      I love this card. It is helping me get my credit built back up to where it is supposed to be.

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      Reviewed Aug. 26, 2026

      I like it so far. I would recommend it people and it builds your credit.

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      PricePunctuality & Speed

      Reviewed Aug. 26, 2026

      Charged me an annual fee ($75) without a warning, then my actual purchases take forever pending so I can't even tell how much credit I have.

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      Sales & MarketingOnline & AppEase of Use

      Reviewed Aug. 26, 2026

      I couldn’t be more pleased with Credit One. I’ve been trying to get my credit score up. They gave me a chance and I’m so grateful. My card arrived on time, and it’s easy to use. The app is easy to use. I look forward to doing business with them.

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      Customer ServicePunctuality & SpeedStaffBillingTransparency

      Reviewed Aug. 26, 2026

      I spoke with Ally after repeatedly contacting Credit One regarding the same unresolved payment issue. My $286.71 payment has cleared and is posted to both my bank account and my Credit One account. Nevertheless, Credit One continues to withhold the corresponding available credit. Despite multiple calls, no representative has provided a clear explanation or meaningful resolution.

      Ally stated that she could not release the funds or resolve the issue. I requested to speak with a senior advisor because I had already spoken with supervisors who provided the same explanations without resolving the matter. However, she refused to connect me with a senior advisor and continued attempting to transfer me to another supervisor, even after I explained that I did not want to repeat the same conversation.

      Credit One continues to provide repetitive responses while withholding credit associated with a payment it has already received and posted. Each contact has resulted in scripted statements, excuses, and unnecessary transfers rather than a resolution. Representatives have not adequately listened to or addressed my concerns and have repeatedly provided the same information without taking corrective action.

      I request that Credit One immediately investigate this payment, release the corresponding available credit, and provide a clear written explanation for why the funds remain withheld. Customers should not be required to make repeated calls or escalate through multiple representatives to access credit associated with a payment that has already cleared and posted

      I later spoke with a manager named Grace. She appeared more focused on getting me off the phone than listening to my concerns or exploring any available options. Her dismissive attitude demonstrated a serious lack of leadership, compassion, and accountability. A manager should be willing to listen, investigate, and advocate for a customer—not simply repeat the same response and rush through the call. This entire experience has shown me that Credit One’s leadership lacks the passion, initiative, and urgency necessary to provide meaningful customer service.

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      StaffResolution

      Reviewed Aug. 26, 2026

      I'm very upset with this card, my account got hacked and they did nothing to help me resolve my issue. I literally got 2 cards to build my credit and have been doing amazing with 1 card and never did 1 transaction with the Credit One card, but they say I made cash advance transactions. I'm so sad and mad.

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      Customer Service

      Reviewed Aug. 25, 2026

      They are liars, cheaters and steal and hurt people’s credit. I had 800 credit score and they were supposed to waive a fee $43.00 and they sent in to creditors saying I owed fee when they said they would waive. Do not use. They will wreck your credit. They take advantage of people. Bunch of sorry nasty rude people.

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      Customer ServiceStaff

      Reviewed Aug. 24, 2026

      Great customer service. Very helpful. Love my new card.

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      Customer ServiceStaff

      Reviewed Aug. 22, 2026

      Friendly and good service. Good customer service. Been with them for some time. I've always taken care of me.

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      Reviewed Aug. 22, 2026

      I'm trying to get my life back together. And it's good to have backup money in case if my refrigerator or stove goes bad. Thank you

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      Rates

      Reviewed Aug. 22, 2026

      It is a decent card for bad credit. I have a reasonable credit limit. It came just when I needed it, so I was able to treat my daughter for her birthday! Interest rates and fees are high, but that’s to be expected with bad credit.

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      Reviewed Aug. 21, 2026

      Love this card. It arrived in a timely manner and has been awesome.

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      Reviewed Aug. 20, 2026

      I really do enjoy having my Credit one card, it came on time. I use it for gas, small lil pick ups from the store.

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      Coverage

      Reviewed Aug. 20, 2026

      Once I got it activated, it really was a lifesaver. Thank you.

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      Reviewed Aug. 20, 2026

      Have have no problem so far. Haven't used it yet. Still have to pay most of my other one off. Thank you for taking this time to contact me.

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      Credit One Bank Company Information

      Company Name:
      Credit One Bank
      Website:
      www.creditonebank.com