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Credit One Bank Reviews

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About Credit One Bank

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Credit One Bank was founded in 1984 and provides access to credit for those who are often overlooked by traditional banks. Currently the company serves more than 12 million customers across the United States. Credit One Bank offers a variety of cards, including cash back credit cards, travel rewards cards, and more. Customers can manage their accounts online or through Credit One's mobile app and can access the customer service team 24/7 by phone or email.

Visit www.creditonebank.com
Pros
  • Regular credit line increases
  • Free credit score summaries
  • Options for bad credit
Cons
  • High annual fee
  • High interest rates

Credit One Bank Reviews

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    How do I know I can trust these reviews about Credit One Bank?
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    Page 2 Reviews 35 - 75

    Reviewed Sept. 12, 2026

    Enjoying my experience with Credit One. The benefits are realistic, and the card usage is relatively easy.

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    Reviewed Sept. 11, 2026

    Credit One gave me credit when other companies wouldn't.

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    Customer ServicePriceStaffBillingRates

    Reviewed Sept. 8, 2026

    Please do yourself a favor. Don’t bother wasting your time on this stupid card. You’re literally better off not having a card than this one. 1) It takes weeks for them to process your payment. 2) Every purchase (if you’re lucky it goes through..even though your balance is at 0) it will require your phone approval every time. 3) You will never speak to anyone or have any way of getting a hold of these airheads who run the card. 4) It’s the most humiliating card you can have.

    As soon as tomorrow I’ll be canceling this childish, amateur card that’s for preschool kids that just learned how to brush their teeth, and what to do and not to do in middle school. It’s catered for those little ones who are learning the basics of math, all a while being tutored how to write a proper sentence in English. My understanding is that, anything more than the price of a bus ticket will be flagged. I’m surprised I don’t have to get my 76 year old mother’s approval to use it. It’s a shame. Even 1 star is truly not deserved here.

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    Customer ServiceStaff

    Reviewed Sept. 5, 2026

    Have to jump thru hoops when calling and wanting to speak to someone. They have no chat function. Understanding the representatives accent is difficult. No online dispute transaction form. You are inconvenienced having to call in.

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    Reviewed Sept. 4, 2026

    Thank you for offering me a credit line, so I can build my credit. Hopefully, in not a far distance my credit line will increase.

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    Reviewed Sept. 4, 2026

    Credit One serves clients with a passion and delivers on promises at all time.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2026

    If I could give this place zero stars I would. Almost impossible to cancel your account. I was on the phone for 45 minutes while they are saying the same thing over and over trying to get me to stay. Then they kept the $300 I put down for a deposit to get the card. Said I never paid them money… insanely unprofessional and doesn’t help your credit. I wouldn’t recommend this place to my worst enemy. Stay away from this bank. RUN AWAY!!!! BUYER BEWARE!!!!

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    Customer ServiceBillingRates

    Reviewed Sept. 3, 2026

    Bad CC. Look Elsewhere. I was after calling twice to close this bad cc. They insisted that I keep it. Nope I said. I even recorded the conversation and when I told them I was recording for my records they hung up. They Continue To bill me with interest on a card I never wanted or used.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Sept. 3, 2026

    This week’s event: My debit card was involved in fraud. My Credit Union alerted me instantly, canceled card, ordered replacement. I need a debit or credit card to pay as they don’t accept checks or cash. All done online. With my rent money I made a payment, paying a $4.95 fee to rush payment to my card **. I then discovered that my payment was unavailable until the 4th. If my rent is not paid by midnight on the third there is a $100 late fee and a hit on my credit. After a long stressful call to your customer service representative and the supposed talk with the manager there was nothing the company could do to help. I made a call to CAPITAL ONE to check their policy. No problem!!! I borrowed the money to make the $1000 deposit yesterday late afternoon, it was posted at midnight, I paid my rent 5am this morning.

    CAPITAL made possible what you said was impossible to do. Needless to say I’m more than disappointed, frustrated and angry. I worked in every banking department for a decade, I know what can be done, everything is computerized. I am now going to contact CAPITAL ONE and thank them for their policy, it took 2 minutes with their customer service to take the stress of 5 days off my shoulders. Not that you care, Credit One screwed the pooch on this one. M**

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    Staff

    Reviewed Sept. 3, 2026

    I’m enjoying it. Thank you. It has help me in hard time. Wish it was a little more but it helps.

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    Reviewed Sept. 3, 2026

    Positive experience, no false fraud flags, A+. Thanks.

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    Reviewed Sept. 2, 2026

    I am starting with a good experience. So far very good

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    Reviewed Sept. 2, 2026

    I’m just beginning my new journey and hope to get amazingly good and be successful moving forward with my credit.

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    Customer ServicePrice

    Reviewed Sept. 2, 2026

    Called yesterday to close my husband's account. Had already sent them the paperwork showing that I am his power of attorney. Credit One refused to acknowledge that paperwork and asked to talk to the account holder anyway. Also, they charge to add an authorized user of their card to the account. We will not be returning to this service.

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    Staff

    Reviewed Sept. 1, 2026

    It came just like it said and has been a tremendous help

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    Punctuality & Speed

    Reviewed Sept. 1, 2026

    Made first purchase. Transaction was quick and simple.

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    Punctuality & Speed

    Reviewed Sept. 1, 2026

    Personally, I believe it’s going to be a good relationship and furthermore, I’m looking forward to increasing my limit quickly and efficiently.

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    Reviewed Aug. 31, 2026

    It's a good app and to keep your credit checked without bad credit score by checking. It's safe to use. I recommend this app.

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    Ease of Use

    Reviewed Aug. 31, 2026

    Love all of my Credit One accounts.. Card are extremely easy to use and taken everywhere..

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    StaffBilling

    Reviewed Aug. 31, 2026

    I think the Credit One credit card is a blessing. I was able to complete the application and acceptance online and obtain a virtual card that really helped me and my wife while I am changing jobs. The features have been hassle free.

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    Punctuality & Speed

    Reviewed Aug. 30, 2026

    It was fast to get approved. The process was easy.

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    Billing

    Reviewed Aug. 30, 2026

    I can't believe I got a credit card, my first one at the age of 46. It's awesome, very happy. Keep it responsible.

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    Customer ServicePunctuality & SpeedBilling

    Reviewed Aug. 30, 2026

    I’m very happy with my experience with Credit One Bank. The application process was easy, the card arrived quickly, and everything has been simple and convenient to manage. I really appreciate the customer service and the benefits the card offers. So far, I’m very satisfied with my Credit One card and I would definitely recommend Credit One Bank to anyone looking for a good credit card and a reliable bank.

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    Ease of Use

    Reviewed Aug. 29, 2026

    Great Card, Love it! It's so easy to use wherever I use it.

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    Reviewed Aug. 29, 2026

    Credit one came at the right time. I am very grateful for the opportunity to have a start with you all. Thank you very much.

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    Price

    Reviewed Aug. 29, 2026

    I am very calm with everything except for one detail, it was never visible in the offer or in the mail where my card arrived that they were going to charge me an annuity of 95 dollars.

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    Reviewed Aug. 28, 2026

    Credit one is awesome. The application was easy to fill out. It only took 2 or 3 minutes. I got approved in no time.

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    Sales & MarketingStaff

    Reviewed Aug. 28, 2026

    Here's what I think of Credit One: they have an easy setup process, they have helpful staff, and they have an user-friendly mobile app.

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    Reviewed Aug. 28, 2026

    It is really nice knowing I have this card as a backup card.

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    Reviewed Aug. 28, 2026

    Credit One Bank very good for everyone. I love it very much! Thank you.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedBillingRatesHonesty & Transparency

    Reviewed Aug. 28, 2026

    Title: Warning: Payment processing issues as soon as my credit improved. Review: I originally opened this card to improve my credit score, but I have run into a highly suspicious pattern. For months, everything went smoothly. However, the moment my credit rating increased, Credit One Bank suddenly started claiming that they "did not receive" my payments on time. I have proof that my payments were sent, yet they hit me with late fees and threatened to hurt the very credit score I worked so hard to build.

    Customer service has been completely unhelpful in resolving this billing glitch. It feels like as soon as you prove you are rebuilding your credit, they find ways to penalize you and trap you in fees. Avoid this bank if you want an honest partner for your credit journey. Something bigger is going on, because I also noticed that I get a lot of calls from a lot of different numbers now, I would not at all be surprised if my social security number has been breached, their customer service is located in India, yes India. I surely don't recall anyone notifying me that my personal info will be available to a country known for scamming the elderly, U.S. elderly, Don't waste your time. I rebuke their evil practices, and they shall fall into their own traps, FALL.

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    StaffBilling

    Reviewed Aug. 27, 2026

    Amazing!!!!! I’m going to keep my payments and credit on point!!! Very professional and understanding!!!!!!

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    Reviewed Aug. 27, 2026

    Happy with you. I will recommend to all my friends. Thanks.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Aug. 27, 2026

    Ridiculous & unprofessional! Received pre-approval but the app keeps telling me I don't know my own social security number. I even tried calling in and got same response after 7 attempts to complete my info online. This has to be one of the worst banks ever. I mean who sends out pre-approvals and then tells the customer they don't know their own social security number??? I read there is a class action suit against them and i hope they lose every penny and go bankrupt. We have plenty of fraud in all our money systems now. Cut 'em off now!!!!

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    Reviewed Aug. 26, 2026

    I’m enjoying Credit One so far. I’m just doing what I suppose to do.

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    Staff

    Reviewed Aug. 26, 2026

    I love this card. It is helping me get my credit built back up to where it is supposed to be.

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    Reviewed Aug. 26, 2026

    I like it so far. I would recommend it people and it builds your credit.

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    PricePunctuality & Speed

    Reviewed Aug. 26, 2026

    Charged me an annual fee ($75) without a warning, then my actual purchases take forever pending so I can't even tell how much credit I have.

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    Sales & MarketingOnline & AppEase of Use

    Reviewed Aug. 26, 2026

    I couldn’t be more pleased with Credit One. I’ve been trying to get my credit score up. They gave me a chance and I’m so grateful. My card arrived on time, and it’s easy to use. The app is easy to use. I look forward to doing business with them.

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    Customer ServicePunctuality & SpeedStaffBillingTransparency

    Reviewed Aug. 26, 2026

    I spoke with Ally after repeatedly contacting Credit One regarding the same unresolved payment issue. My $286.71 payment has cleared and is posted to both my bank account and my Credit One account. Nevertheless, Credit One continues to withhold the corresponding available credit. Despite multiple calls, no representative has provided a clear explanation or meaningful resolution.

    Ally stated that she could not release the funds or resolve the issue. I requested to speak with a senior advisor because I had already spoken with supervisors who provided the same explanations without resolving the matter. However, she refused to connect me with a senior advisor and continued attempting to transfer me to another supervisor, even after I explained that I did not want to repeat the same conversation.

    Credit One continues to provide repetitive responses while withholding credit associated with a payment it has already received and posted. Each contact has resulted in scripted statements, excuses, and unnecessary transfers rather than a resolution. Representatives have not adequately listened to or addressed my concerns and have repeatedly provided the same information without taking corrective action.

    I request that Credit One immediately investigate this payment, release the corresponding available credit, and provide a clear written explanation for why the funds remain withheld. Customers should not be required to make repeated calls or escalate through multiple representatives to access credit associated with a payment that has already cleared and posted

    I later spoke with a manager named Grace. She appeared more focused on getting me off the phone than listening to my concerns or exploring any available options. Her dismissive attitude demonstrated a serious lack of leadership, compassion, and accountability. A manager should be willing to listen, investigate, and advocate for a customer—not simply repeat the same response and rush through the call. This entire experience has shown me that Credit One’s leadership lacks the passion, initiative, and urgency necessary to provide meaningful customer service.

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    Credit One Bank Company Information

    Company Name:
    Credit One Bank
    Website:
    www.creditonebank.com