Bank of America Travel Rewards Credit Card Reviews

WORST BANK EVER. I recently got a Travel Rewards card and a few weeks into my trip I tried to use the card to purchase a flight. It was flagged as fraudulent for some unknown reason and the strange part is that they paid for 85% of the ticket and not the other 15%! I have never heard of this before. When I tried to contact them to resolve it and unblock the card they only allowed ONE form of verification which is a code sent though your phone number. I didn't have an international calling plan set up as I bought a local SIM card at my destination. I do have a Google Voice number though which they refused to use even though that number has been on file with them for the past 15 years!!!

The Bank of America travel center is an absolute joke. Not only is everyone there completely unhelpful, but they are extremely rude. I have spent hours calling, waiting and speaking to several different workers who all were unable to solve my problem. I also sent over ten+ unanswered emails. Garrett, a supervisor in Scottsdale and the only Garrett at the travel center HUNG UP THE PHONE ON ME!!!! Jonia, a supervisor in the escalation department in Maryland was EXTREMELY RUDE AND HAD NO CUSTOMER SERVICE WHATSOEVER! All members refused to connect me to a higher-up (a director) to solve the issue. I am baffled by the lack of respect and customer service I received as a preferred member of BOA. These individuals claim my ticket didn't come with a carry-on bag regardless of my attached photo. Absolutely unbelievable.

Bank of America verification processes are flawed. I got a travel rewards card, but whenever I travel, my account gets blocked and I need a verification code to continue. Unfortunately, their code sending system often doesn't work and then I am stuck. This has happened over several years and, despite the good rewards rate, I am cancelling my card - it's not worth the hours I've been on hold.

Tried to redeem my points to book a flight but BOA Travel Center wouldn’t allow me to use my BOA charge card to pay the difference. Travel Center referred me to BOA customer service, they could not find any issue with my account. Customer Service referred me back to BOA travel center whom referred me back to customer service. I have not been able to redeem my BOA POINTS IN OVER A YEAR. Somebody please help me.

Purchased flight ticket using travel rewards points and due extenuating circumstance was not able travel on the day. Called airlines and travel center customer care at least 2-3 hours before the flight to change the date of travel. I was given runaround between airlines and travel center citing policies and at least 30-45 min in line waiting to speak to live representative. By the time I spoke to representative, it was around 2 hrs and was past the flight time. I was not refunded or travel points were not reinstated to my credit card.

The annual fee is fair. Many other airline cards charge much higher fees. The fee for the additional person to travel used to be $50. Now it is $100 or more.

The best advantage of this Bank of America Credit Card is no foreign transaction fees. Challenges with this card relate to billing, setting up online auto payment for full balance, paying any amount manually when full balance is set does not adjust the amount the bank collects when auto-payment is triggered. Really dumb logic by the programming staff.

I truly like Bank-of-America representatives during a very long while. I fully know that all Credit Card companies repetitively change their specified plans, and employees within BofA are very friendly while psychologically reassuring that their customers would fully absorb their recent plans while including any changes if also interested. I have also presented my substantial issue & Court Case to you previously against JPMorgan within 2007, and every time since then - I truly appreciate all information & comfort being presented from BofA.

I love that I can reimburse myself for purchases from various airlines and hotels up to 12 months after I make the purchase. The flexibility is great!

I got this card with an initial sign on bonus of several hundred points that I later used to pay a bill. I've since made this my primary card because of the points, easy redemption, and protection in use.