Jitterbug Flip Reviews

You cancel, they keep billing you. They are rude and con artist. Act like you didn't call to cancel, then you cancel again and they charge you again after you have canceled twice. They must be hurting for money to act so nasty and steal from innocent people. I wish they would go out of business. Their product stinks, to begin with, and doesn't work properly half the time. I don't want to rate them at all, they don't deserve one star. They deserve to be below rating.

Ripping Senior citizens off. Ditto to ALL complaints about that company. Treat seniors like idiots, talk over them and LIE to us, very unprofessional, problems with phone that can't be corrected and given excuses.

Jitterbug debited my elderly mother's account without authorization causing her to inccur non sufficient funds fee. will not refund her & further more charged her for an entire additional month she didnot use.

We had a Jitterbug phone that we stopped service on in May of 2010. We wished to return the phone at that time but Jitterbug insisted we should keep the phone and they would restart the service at anytime.

I am absolutely disgusted with Jitterbug Company. I was an unhappy customer for two years. I was unhappy about missed and delayed calls. I was unhappy about charges higher than competitors. I was unhappy about bills with no detail. The only draw you have is the ease of use of your phone. My daughter finally transferred my number to a new phone service on March 16, 2010. The company told us that once the number is transferred, the service would be cancelled with Jitterbug, since there would be no account associated with the number.

I called for information on the Jitterbug phone. CSR convinced me to look at the phone and try it for free for 30 days and only be charged if I use the phone. I said I didn't want to use the phone just look at it to see the features and how it worked. She said OK and that it would be free shipping too. I got the phone, looked at it, and decided it wasn't any better than the one I had. I sent it back the next day. Then, they refunded everything, except for $50.39 which Beth, a CSR, said was the activation fee that they did at their center before shipping it out and the shipping out fee. She refused to refund the balance. Total ripoff for senior citizens.

I originally purchased the Jitterbug phone because I didn't want a monthly service fee, which they said I could buy my minutes as I used them. It was fine until the first year was up and they renewed my plan and started charging me for a monthly service fee. I feel that the phone was misrepresented to me and that Jitterbug charged me fees that I did not incur myself. The whole phone is just a ploy to get money out of older people. Do not get involved with this company. The result is loss of $400. And there’s no help from Jitterbug to recover.

Jitterbug should be shut down. Their billing is deceptive, if not illegal. They cannot provide accurate minute usage because they say it takes 3 days to collect the info from other carriers. They do not provide itemized statements.

I bought a jitterbug phone and then signed up for service only to be told they had no numbers available in my area code. After several calls and promises and phone numbers over the course of 5 months, including one that belonged to someone else, I gave up. Glad I disconnected my other cell phone service. Be sure to ask if they have a number in the area you want!

I, too, purchased two phones - one for my elderly mother and one for my husband. My mother’s phone sat on the charger for over two months while I tried in vain to get the number from her old cell phone switched to the Jitterbug. The Customer Service is awful and the people are rude and nasty. They would never let me finish a sentence; they would continually talk over me. When my check did not reach the payment center on the due date, they immediately cut off phone service and left my elderly mother without phone service. The bills that have come are never the $14.99 plan that I signed up for. The last bill was $86.00 and I still can't understand why. I would not recommend this phone company. They have horrible customer service and I believe they are trying to con money from the elderly.

I called about a Jitterbug phone for my elderly father. The first question I asked was about service where he lived. I was told it was the best. I also asked about the return policy and was told if I was unhappy for any reason, I could return the phone within the first 30 days for a full refund. I ordered the phone and had it shipped directly to my father. He was so excited to receive it until he tried to use it. The reception was horrid. He could hear us, but we could not hear him; it was breaking up so bad. There were several calls made to Jitterbug in an attempt to fix the problem. At one point, he was "switched" to another carrier and it was totally unusable for 6 days out of the 30-day return period. It still didn’t work.

I recently purchased a Jitterbug phone with a Simply 29 plan (250 anytime minutes, 500 evening/weekend minutes) for my elderly mother. She tried using it for a month but was unhappy with the service for several reasons, so I decided to get her a land line. My mother has difficulty dialing numbers due to the rheumatoid arthritis in her fingers, so she used the Jitterbug operator service to dial her numbers. Little did she know, every time she dialed the Jitterbug operator, she was billed for 5 minutes of Jitterbug service! She thought that this was a free service provided by Jitterbug. Not! Be sure you read the fine print!

Here are things I believe greatly need improvement with Great Call's Jitterbug's billing and website:

I bought Jitterbug’s services for my parents as their phones are easier for elderly to use. I purchased 500 minutes for them, not knowing there was an expiration date on those minutes of 1 year. My parents do not use the phone much so 190 of those 500 minutes expired. In today’s mobile phone business, I thought those plans were history. Why would minutes expire? The only reason I can think of is take advantage of seniors. Consequences: 38% of money spent for minutes wasted, gone.

This company preys upon the elderly and disabled. They do not care about their customers. We bought a Jitterbug for our 18-year old disabled daughter. She used a handful of times before it died. When it failed to recharge, I made the mistake of calling the company instead of taking it back to the retail store. It was so new I could have returned it for a full refund. The service rep that I spoke to told me to send the phone in and against my better judgement I did. After 3 weeks of not hearing anything from Jitterbug, I called them. They told me I would have to pay $150 for a new phone. I explained that it was a new phone. They basically told me "Tough!" Shame on them. I am contacting AARP, the National Down Syndrome society, the National Society for the Disabled, retailers and advertisers. There are many stories similar to mine all over the internet. This company should not be allowed to cater to elderly and disabled. Shame on them.

I looked into getting a Jitterbug phone for my dad. Jitterbug sent me a phone. Once received, I called Jitterbug to activate to be told that they do not offer service in my area, which is in the US Virgin Islands. They apologized and told me they would send me a prepaid envelope, in which to mail the phone back. After waiting for that envelope for about two weeks, I took the liberty and sent the phone back using my personal funds for I did not want to be responsible if something happened to the phone. So I mailed it back.

I purchases a basically brand new phone from someone whose mother could not use it. I sent it in to Jitterbug to have it reprogrammed for my parents. The following is the experience I have had to date with Jitterbug: 6/11/08 Didn't hear from anyone from Jitterbug for 2 weeks, called to find the tech repair department determined the phone had "water damage" and no one had contacted me. I was told I would have to purchase a new phone. The phone I had sent in was basically brand new when I received it and I took it out of plastic. Nothing had happened to it while I had it and I sent it to Jitterbug extremely well packed and in a sealed bag. I had played with the phone before sending it to Jitterbug. All functions worked perfectly and it didn't have a scratch on it. Previous owner said it worked fine when she had it but very nicely sent me a complete refund. Asked Jitterbug to return the phone to me.

Ordered a Jitterbug phone for my Mother that did not want a sophisticated phone. She simply wanted a product that would allow her the availability of emergency service, should she need it. I ordered a jitterbug phone for her, since the service that was offered fit her needs.

I saw a newspaper advertisement for Jitterbug cell phone for seniors and called to order one for my mother in law. The ad said, As low as $10/month service. I called to get a phone set up, with myself set up to pay the bill. I requested the regular phone, a years service and 100 extra minutes. The salesperson said the cost was $168 and charged it to my credit card. I asked if this included everything. I asked this 3 times. Once she told me, well it actually is $147 but there is tax and shipping included. This seemed OK and fell within that general $10/month service described in the advertisement.

Advertisement claims better to hear on a Jitterbug phone, I found that not to be the case. Extremely hard to hear incoming calls. More than once my daughter called and I never heard the phone ring. Hope this is not the case if I have to make an emergency call.

We ordered a Jitterbug phone for my 91-year-old mother. When it arrived, the phone number assigned to it was outside our area code, meaning that every phone call placed to or from it entailed a long distance charge. When I called the consumer service number for the company, I was told that we had no choice of number assigned to the phone, that it had mistakenly defaulted to the area code closest in location to ours, and that our other option was an 866 number. None of this was explained on the website when we ordered the phone.

I order 2 cellular phones from Jitterbug. I got them around 11/22/06 and the service was terrible. I tested them out and I could not call from phone to phone. One would ring the other didn't. I tried to call land lines and got busy signals when I knew they weren't. The phone would say it connected but the other phone wouldn't ring. The people who are suppose to help you by dialing zero only know how to transfer calls. There seemed to be actually a danger because it took longer to get to them. I was on hold for 10 minutes+ several times. The real service people were only available Monday through Friday. I emailed them twice..stayed on hold that following Monday twice and never got through. I emailed them again and all they send back is a cult type message saying welcome to the Jitterbug Family The charge to my credit card was $589.00 on 11/22/06.

I ordered a Jitterbug phone at 1-866-278-8592. My phone came, I charged it up, and set about putting in a list of numbers via the internet site, 222.myjitterbug.com.