
Jitterbug Flip Reviews
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About Jitterbug Flip
The Jitterbug Flip2 by Lively is a senior-friendly flip phone designed for ease of use. It features large buttons, a bright screen and a powerful speaker for clear communication. It has a built-in camera, a reading magnifier and access to Urgent Response agents for emergency assistance.
Visit www.livelydirect.com/phones/flip- Nationwide service
- No cancellation fees
- Helpful caregiver app
- Not waterproof
- Some complaints about connectivity and customer service
Jitterbug Flip Reviews
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Reviewed July 12, 2017
I was with AT&T and the cellphone I had was very difficult for me to use. On the other hand, Jitterbug seems really simple to use. I've had mine for more than two years already, and I really like it. However, my phone battery hardly keeps the charge anymore. Also, at first, I could get a hold of them on their customer service line, but the last three times I tried, I couldn't get through to them and that really frustrated me. I also wish I could put my photos on Facebook, too. But other than these, I just love it. I'm not one who wants a fancy phone where you have all the apps and stuff. I just want a phone to make calls on and send messages through, and that's what my Jitterbug does.
Reviewed July 11, 2017
My daughter asked me if I wanted a Jitterbug since her mother in law has one. She said that the printing is bigger so that’s why I have one. I take pictures with it and it's handy, not too big nor small. I got the lanyard so I can put it around my neck. I use it when I'm out somewhere and if I were to fall or if I had a flat tire. I'm 87 and I have to be careful. I use it sometimes at the house but otherwise, I use my regular phone.
The only thing I have to watch is that when you’re taking a picture, the button is right below that other red tag. One time, I hit the wrong button and the emergency team came on asking if I was okay. I told them that I hit the wrong button which is right above where I hit "Yes" to take a picture. It’s very bad since your real intention is to watch the picture and you turn it sideways to get a different angle. It’s bad planning where they have it right there. I have to be really sure to look first before I push the "Yes" button when I’m taking a picture. Other than that, I love it and I'm very satisfied. I’ve told a couple of people about it.
Reviewed July 9, 2017
I saw Jitterbug in a magazine and I liked it. I needed a phone that’s easy to use and with big numbers, just like it. So, that filled the bills. I was using Verizon before and it was hard to understand and use. Jitterbug is better. I feel more relaxed when I go out with it because I know how to use it. They have good customer service too. Their team is nice and helpful. I’m pretty satisfied with Jitterbug, so far.
Reviewed July 8, 2017
I used a different phone and then, I had a fire here and it got destroyed. So, I didn't have one for a while. My daughter decided that Jitterbug was what I needed. We got one and it was much easier to read and I could use it with confidence which I couldn't do on the other one. I don't use it a lot though but it's come in handy for me. So far, it's been a very good experience. I'm happy with what is going on now and I would recommend it, especially to older people.
Reviewed July 6, 2017
I've seen the Jitterbug ads in the paper and magazines and I knew somebody who had one and was satisfied with it. And I got the Flip for making calls on trips but I haven't had to use it. I couldn't recharge the battery at one point and so I called their customer service team. They were very good in telling me how to easily get it back in order. I would recommend it. Other people in East Aurora also have the Jitterbug flip phone. And in fact, a friend of mine set it up and programmed it for me when I wanted to put in the phone numbers.
Reviewed July 6, 2017
I've had nothing but trouble since I purchased this phone less than a year ago. Your customer service takes forever assuming one can ever get a hold of someone. I've waited as long as 30 minutes and finally hung up. You should be ashamed of yourself! Obviously you need more help. I would not recommend this phone to anyone. This afternoon I'm going to AT&T and purchased an iPhone. Needless to say, I'm getting rid of your lousy phone once and for all. Do not bother to call me!

Cheryl, we are sorry to hear that you were not completely satisfied with the Jitterbug Flip phone, and we appreciate your feedback. GreatCall’s 100% U.S. based Customer Service, 1 800-733-6632, is available Monday – Saturday between the hours of 6am and 7pm Pacific Time. Hold times will vary, we answer calls in the order they are received and if you can stay on the line, we will assist you. You can also receive assistance by emailing us at customerservice@greatcall.com, but please keep in mind, there is a 2-business day turnaround time for email correspondence.
Reviewed July 5, 2017
Jitterbug had a good deal, and I was in the market for a cell phone so I gave it a try. So far, any contact I’ve ever had with their reps has been good. The phone is great to use. I just dial it. I am a GreatCall fan and I had a great experience overall so I would recommend it to everybody.
Reviewed July 3, 2017
I saw Jitterbug in a magazine and mentioned it to my children. They were alarmed that I was not using anything so they got me to get it and I did. I forget it a lot though and I had not been able to work my Jitterbug as well as I thought I would be able to. It's because of the turning it on and off, but it’s all right.
Reviewed July 2, 2017
I’m 83 years old and a veteran of the United States Army Security Agency. I was experiencing a temporary systematic sinus bradycardia, slowing down of my heart at the time I got the Jitterbug. But my condition got corrected so I’m not in jeopardy as much as I was before. My experience with Jitterbug has been frustrating. The number I have used to be someone else's number so I keep getting calls for that person. So, I have to discontinue using it. I have thought of changing my number but the need for the phone no longer exist at the same level that it did when I subscribed to it. It’s got big numbers and it's nice to have one when I leave the house but I'm better off without the Jitterbug.
Up until this point, anytime I needed to talk to someone with Jitterbug, I have not been able to reach anybody. I’ve had about half a dozen incidents where I needed to talk to someone. One time I picked up my phone and it was black and did nothing so I put it on the charger and it still did nothing. Then the little signal light didn’t even come on as it has the other times. So I got my granddaughter to come out. She pressed some buttons on the side, not on the front, and some combination. She didn’t even know what she was doing but she coincidentally reset it and it started working on the charger. These incidents were frustrating. I’m not very happy with it.
Reviewed July 1, 2017
My dad spent $108.24 cash at Best Buy on a Jitterbug flip phone on 4/14/2017. The box says, "$14.99/month NO CONTRACTS." Be sure to ask questions about what the $14.99/month covers because it does not cover voicemail messages. The problems my senior father has had with this phone: 1. Cost. 2. When the phone opens, the dial tone automatically sounds (not good for seniors that may just want to check the phone for missed calls). This feature is annoying. 3. Because of the on/off button, it is easy to shut the phone off inadvertently. 4. Phone cannot be set to vibrate and ring at the same time. 5. Previous owner of the newly assigned number had collection issues and calls came from various number every day from collection agency type companies.
6. Many, many times the voicemail did not work. I called support on 5/28/17 and they credit $21 because of the issue. I called again on 6/22/17 because the voicemail was still not working and the customer service agent said, "You already called about that and we credited you." So 2 months of inconsistent voicemail availability where I cannot leave a message for my 81-year-old father - unacceptable! I switch my day to a new phone service today. The phone is not even 3 months old and I cannot return it. What a huge waste of money and time!! Buyer beware for senior parents.

Susan, we are sorry to hear you were not completely satisfied with your dad’s Jitterbug Flip phone and we appreciate your feedback. GreatCall strives to provide the highest quality service available, we understand that each individual will have different needs and usage requirements and as such, we offer a variety of products and rate plans. GreatCall does not have contracts. The lowest available plan is $14.99 for 200 minutes and because some people don’t want voicemail, GreatCall offers voicemail a la carte for only $3.00, (voice mail is free with any Health & Safety plan). The outside screen of the phone will show “Missed Call” when a call is missed and the dial tone, like on a landline, lets the user know that the phone is ready to use and to power the phone off, you need to hold down the on/off button. If someone is receiving unwanted calls, do to a previous owner of the phone number, a new number can be assigned and should be registered with the National Do Not Call registry. For further assistance or if you have any questions, GreatCall’s award winning U.S. based support is available Monday – Saturday, 6am to 7pm, by calling 1 800-733-6632.
Reviewed June 30, 2017
The phone is just what I wanted and found it easy to use. HOWEVER, THE CHARGING BLOCK IS FOR THE BIRDS. It doesn't make sense to have such little prongs for connecting phone to charger. Am 82 years old and cannot see the phone holes to connect with those little wires. Therefore, I have been unable to recharge the unit. At this point the phone is useless. Poor engineering. Should have charge plug in from phone to outlet, period. What is the solution, refund or what?

Audrey, the Jitterbug Flip can be charged on the charging cradle or by the USB cord. If you wish to use the cord, unplug it from the cradle and plug it directly into the phone. For assistance, please call GreatCall Customer Service, 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday – Saturday.
Reviewed June 29, 2017
I live by myself and I thought it would be a good idea that I have something to any event that I needed emergency treatment. I had service from another provider but I wanted the 5Star function from Jitterbug, and now I'm very happy with it. I feel more independent and confident because I'm not too worried. As long as my phone is on, if I were in an accident, they could find me within a 15-foot radius. I drive by myself and I have a part-time job. If I was to run down a mountain and I could reach my 5Star, then they'd find me. Overall, I'm satisfied that I have it and I'm glad that it does what it does because I have had to use it and I was very pleased with it.
Reviewed June 28, 2017
I’m 89 years old and I’m having problems with my eyesight. My daughter suggested that I get a Jitterbug because I can see the numbers there. I paid for it but my cousin has to do all my business because I can’t see well. However, a week ago, I had a static. I could hear the people but the people couldn’t hear me. The only thing that I could do was tap on it. So, my cousin called the company and cleared it up. And now, the people that have called me don’t hear the static anymore. I would recommend the Jitterbug phone. It’s great and I really like it.
Reviewed June 26, 2017
I have failing eyesight and Jitterbug's easy to use. The price was a little more than I thought it was going to be if added on taxes. But then it's good and the customer service was great. I use it primarily as a safety feature and it serviced my needs. And I'd like to have a phone with me when I'm out and about. I'm happy with it so far. I saw Jitterbug iPhone advertised and I might look into that. I would recommend Jitterbug to a friend in my age group.
Reviewed June 25, 2017
I never had a cellphone until my daughter talked me into it. When I'm travelling to town and back, she told me I need to get a cellphone. I saw Jitterbug in the Diverse Power magazine and I said, "Well, this is what I need because I can handle it." I'm 82 and I can understand it. I also like the Jitterbug phone. With it, I feel more confident when I go somewhere. If I have a breakdown or a flat tire, I won't be able to get out and change a tire, so I can call one of my daughters or my friends and they’ll be right there. Also, since my wife is at home, I can go out in the yard and she can call me if she needs me.
The Jitterbug phone is simple to use. You can’t also beat the phone’s price. The bill comes out of my checking account once a month and I don’t have to go somewhere to buy minutes. My daughter's mother-in-law in Columbus, Georgia came up one Sunday for dinner and she liked the Jitterbug phone. She told the Jitterbug team she wanted one so she got one.
Reviewed June 24, 2017
My daughter wanted to change companies and I was on her program. I needed a new cell phone and my kids insisted that I get a Jitterbug. It had a call button on it and that would give me my cell phone as well as an alert when I fell or needed help. My brother-in-law in Minnesota also has a Jitterbug and he likes his so I thought I'd try it out. I've had it for several years now. The lanyard that came with it was a little blue one and had a little adjustable button on the back. I have arthritis and it hurts my neck. It's annoying so now I keep it in my purse and then I lay it by my phone on my regular bedside. It was also fancy and too long. But I've recommended Jitterbug a couple of times to my friends who are younger than me but have more problems that I do.
Reviewed June 22, 2017
I wanted to make it easy if ever I needed help so I got the Jitterbug phone. But I don't really use it because I have other phones at home. Though, my husband and I take the Jitterbug for emergencies whenever we leave. I don't know what all the buttons are on the phone and since I feel that I don't need the Jitterbug phone, it's an extra expense. Nevertheless, I’d recommend Jitterbug but I haven’t had an emergency issue to see how it works, though.
Reviewed June 20, 2017
I'm 87 years old, and a lot of this technology is very confusing to me, so I wanted to get something simple and reliable, and Jitterbug fits just right. I keep it with me whenever I travel, mainly for emergencies, just in case I have an accident or a breakdown of some sort. It's a comfort and I'm pretty satisfied with Jitterbug.
Reviewed June 17, 2017
This is the worst phone and service I have ever had. I find something new to hate about it every day. It does not ring often when I receive a call even though volume is set to max and ringer is on, but it shows I missed a call. New contacts added are not alphabetized. The special operator must do this and I have to pay 95 cents. Half of the time I open the phone, it is blank. It takes 2 or 3 times closing and opening again to get a dial tone. Then when I say yes to accept the function shown, it does nothing.
I cannot put in a few letters to pull up a contact. I must go through the entire list until I find the one I need but I cannot go backward if I need to see the latter part of the list or forward to see the first part. Very often when I press the arrows, it doesn't move to the next contact or the next function such as call history. It forever drops calls. It took 3 days just to port my phone number to Great Call. I am so angry that I spent $95 on this instrument, that I left Great Call today and bought a new LG flip phone. The Jitterbug will go in the trash!!

Joy, we are sorry that you were not completely satisfied with your Jitterbug Flip phone and we appreciate your feedback. The issues you described maybe due to a fair or poor signal. Service is based on the coverage in your area and although our carry partners may show that you are in a good coverage area, things such as weather, topography and other environmental considerations associated with radio technology also affect service and service may vary significantly. Additionally, we see that you were advised of the options for managing your phone book by creating a mygreatcall.com account, where you can add, remove or alphabetize, free of charge or by using our Personal Operator service for a fee of .99 cents. –GreatCall Operations
Reviewed June 17, 2017
I like the simplicity of Jitterbug's operation. I also prefer it than my previous cell phone provider since it meets all the requirements that I need. I also use Jitterbug a lot more and I like that access to the flashlight and the menu list of all those apps that make it very clear what I'm looking for. From the purchase to any kind of support that I’ve needed, I just hit *5 and there’s somebody on the phone right away. I always get to talk to a human being that speaks English well and they’re all here in America. I also don’t have to try to push a bunch of phone trees. Jitterbug has excellent service and everything works as advertised. I have recommended it to several friends and they've also made purchases.
Reviewed June 16, 2017
I liked the Jitterbug magazine ad and it looked like a good phone, so I got it. However, I put it on the bed and it's already dead in the morning. The phone says its battery is low and it won't work. Also, it's $100 a month and I think that's awful. My Jitterbug doesn't do anything and I hate it.
Reviewed June 15, 2017
I'm older now so I want something that was easy to use. I purchased Jitterbug online and everything went smoothly. It's nice to have the comfort that when I go somewhere, I have the phone with me. It's simple for me to use. I just dial the number and I'm right there. Everything has been great and I'm quite happy with it.
Reviewed June 13, 2017
I purchased a GreatCall Flip Phone for my 93 year old father. My brother and my sister and I noticed that sometimes when we would call him that we were unable to hear him. We went through the usual steps of asking him to hold the mouthpiece closer and he said he was. We thought he may be pressing the buttons on the side so we cautioned him about that too. This was an intermittent problem and I called Great call about it Saturday on his phone. I also told her about the time he fell and the red, 5 Star button did not work and he had no help from GreatCall.
I called the 5 Star and when they answered I told them it was NOT an emergency, explained the problem and she said I didn't have a problem but reluctantly transferred me to I think tech support where I listened to a recording for about 30 minutes. I decided to hang up so I closed the flip phone but I could still hear the recording so I opened the phone and tried to turn it off. Since I could not turn it off, I waited for tech support to come on the line for another maybe 1 hour before giving up. I could NOT turn it off no matter what I did and I thought it had a built-in battery (I was wrong) so I tried calling another number and that released that circuit to tech support but I still could not turn the phone off. It stayed in its charging cradle until today (TUE).
I emailed GreatCall about our problem Sunday after I got home from Dad's (about 6 hrs drive) because that was said in the recording I had to listen to. It's Tuesday and still no answer to my email so I called the support number and did get to talk to a very nice lady but even after telling her our problems, she would not replace the phone. She said she had to go through a few steps with Dad before she would. After being on hold so long with them and knowing Dad, I tried to get her to understand but she would not. But she was polite. So now I am very unhappy with GreatCall and this is what I am planning to do. I will get him a cheap flip phone and transfer his number to it and I will get some sort of a senior fall down notifier, but it will NOT BE FROM GREATCALL. They should be ashamed of such poor service to elderly. Please consider another provider.

Gary, we are sorry to hear about your experience and appreciate your feedback. To determine if a phone is defective, we do need to perform basic trouble shooting as stated by the agent you spoke with. We show that trouble shooting was performed and we responded to your email with an offer of a warranty replacement, which you accepted. We further show that the phone has been activated and used. In regards to the 5Star button, the service, when on a phone, does not initiate a call when falling, the button must be pressed to be connected to our 5Star Urgent Response team. We recommend that you have your father do a test call to ensure it is working properly. The Fall Detection service is only available with the GreatCall Lively Mobile device. If you have any questions or concerns, please contact our Customer Service, 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday – Saturday or via email, please keep in mind that email response is 2 business days. -GreatCall Operations
Reviewed June 9, 2017
My brother, sisters and I bought a GreatCall Jitterbug. My sisters live in Oregon and North Carolina, while I live in a cement blockhouse. I bought it so I could have my long-distance phone calls to my sisters and brothers from my easy chair. I got a pocketful of phones, including AT&T and Verizon, and I have to walk out in the yard and look around to get a signal. GreatCall is the only one that would get a signal from inside my house. I live way out in the country and everywhere I go, I always get a signal. This one worked out well and it does everything I need it to do. I carry it with me. I keep it with me in case I have to have somebody come get me. I would highly recommend it.
Reviewed June 8, 2017
I got my GreatCall Jitterbug through AARP. I was told it was good for older people as it had big prints. I like it but I wish it was cheaper because I don’t use it often. I just strictly have it for when I’m out. Also, when it quit working and I had to call them, I felt bad that they were not open 24/7 and I had to wait until the next morning. They were very helpful and very good to talk with though. They walked me through what I had to do because I’m not mechanically inclined. I had to take the battery out, keep it out for a minute or so then put it back, and it started to work. I’d recommend Jitterbug to a friend. It gives me a little more peace of mind. If I'm at a place where something happens, I can push the button and call.
Reviewed June 7, 2017
Mother in law ordered a phone. In 3 weeks finally arrived. Was billed almost 200 dollars for data usage when didn't even have the phone. Complained, got some credit then they turned around and charged another $130 for data for it only being activated for a week and she is 92 and was in hospital and never even showed her how to use it. IT WAS TURNED OFF!!! Talked to customer service and they said tough luck. So all totaled in less than a month they racked her $386 bucks. RIPPED OFF. Hope to save some other senior citizen. When viewing receipt remember phone was never activated until May 21.

Sandra, we are sorry to hear of your experience and appreciate your feedback. After a review of the account, GreatCall’s Financial Service team has applied the proper credits to the account and the credit card. Please call Customer Service, 1 800-733-6632, Monday – Saturday, between the hours of 6am and 7pm Pacific Time if you have any questions.
Reviewed June 7, 2017
The salesgirl of Jitterbug was very good and nice. She told me not to shut off my old phone yet until I get the new one. However, I was supposed to get the number from the old phone transferred to the Jitterbug but they gave me a new number instead so I haven't used it yet. Also, I don’t know what to do about the phone so I've been putting it off. I'm thinking about using it now and hoping that I can get everything everywhere that I go. Nevertheless, I liked the way the phone has bigger numbers which I could see better. I'm legally blind so it is a better phone for me.
Reviewed June 4, 2017
I saw Jitterbug in a magazine a long time ago when they first started. I am now 90 years of age and I got the phone because I live by myself. I felt that I needed its security. And I feel I have a sense of security. Wherever I go, I keep it with me. I can call somebody. I had that occur to me where I used public transportation. One of the plus services for seniors and disabled people is you call them and they come. They came to pick me up and they took me to the doctor's office. But they forgot to come and get me to bring me home. I had to wait and wait. At that point, I had my Jitterbug with me and I called my friend who was able to come and get me and bring me home. Also, I still drive and I just renewed my license. If I get lost, I can keep in contact with my children. That way they feel secure about their mother and I can get them off my back about coming to live with them. The Jitterbug is one of the better things that I've done and I been very happy with it.
Reviewed June 3, 2017
I was previously with AT&T but had an issue with them. I only need to make phone calls to get in touch with my kids for an emergency. I don’t use text messages and emails. However, AT&T raised my payments to two months. I told them that I couldn't handle this payment because it's too expensive. I'm a senior and living on a fixed income. I found out about GreatCall Jitterbug from Parade Magazine and I saw that their phone has bigger numbers, which I need since I can't see small letters or numbers. I called them to see how it works and gave them a try. They sold me the telephone and told me how much I was going to pay every month. I got the phone in September. The product works and I still got it.
The staff at Jitterbug was very good and nice to me. Their rep even saved all my kids’ numbers on my phone because I didn't know how to do that. I didn’t have to worry and I got the same telephone number from my AT&T line. They told me I could have email and text messages, but I told them not to worry because I don't even know how to use those so I just keep it that way. If I had a problem and I couldn’t find what I needed from their book, I call them. All I have to do is press the arrow, press yes, then I get the GreatCall number. I'm happy about GreatCall's service and I would recommend it. It's a good company for me.
Reviewed June 2, 2017
I moved in from Nevada and the phone that I had did not work up here so I had to get another one. My sister contacted Jitterbug and I thought I might as well go with them. My little Jitterbug is fine and I like it very much. It's been an excellent experience and I have no problems at all with Jitterbug.
Reviewed June 1, 2017
I’m legally blind, so with a bigger screen and buttons, the Jitterbug is ideal for me. And it’s working fine but I just don’t have a lot of people to call. I was with Verizon and I’m a whole lot more comfortable with Jitterbug.
Reviewed May 31, 2017
I didn’t want a smartphone. I had a flip phone and just wanted the least expensive service available and that’s what Jitterbug Flip is. I'm all set with the phone and I like it.
Updated review: June 21, 2017
I was pretty hard on the Jitterbug flip phone, and after using it for a week my attitude toward it changed quite a bit. First thing I was absolutely amazed at the battery life. I have never had a phone that was over 50% capacity after two days and nights of use. Second, the reception and sound quality of the phone was excellent. At the end my only real issue is the way you have to update your contact list. Texting was difficult because there was not a keyboard, but that was expected. For what it is designed for to be used by people who have difficulty with small keys, size of text displayed, 5Star emergency service, and simplicity of use I rate it at 4 stars. I was approaching it looking for a much higher level operating system. I had changed my second line to a Verizon flip phone that had a much more sophisticated operating system. The Verizon flip phone had a lot of the features I was looking for, but still we ended up changing it out for a smart phone specifically for the ease in texting.
I find that I am really impressed with the Jitterbug Smart phone. They truly have made it easy to navigate all the Android apps with a great home page. In the remote area we are moving to the smart phone has full scale reception where my previous phone barely had 1 bar. The standard font size is very readable without my glasses. The phone readily synced my Google mail contact list and made it very easy to access and change. I have had 3 different android based smart phones, and the Jitterbug Smart is by far the easiest to use.
A comment about the Great Call customer service: Through all my frustrated phone calls they always remained calm and measured. They all spoke great English and I never had problems understanding them. They came up with a fare program to transition to the Jitterbug Smart. They have called to make sure all was working as I expected. One of the greatest surprises is the cost of the protective case and tempered glass screen cover cost half of what the Cell service company charge for the same items. I still cannot believe the low cost of the Jitterbug phones. Never have I had such a turnaround in my opinion of a company like I have had with Great Call.
Original Review: May 30, 2017
The software does not allow you to transfer contacts from a PC to the phone. All contacts have to be entered by hand on the phone. I purchased the Jitterbug Flip and a basic Verizon flip phone because AT&T does not have coverage at our new home. The Verizon flip accepted the 200+ contacts and Hundreds of photos in a matter of minutes with a simple transfer through a PC. It could have been done via Bluetooth too. The Jitterbug has no ability to move contacts or photos from a PC to the phone. I am told that I have to enter 200+ contacts by hand on the phone.
The GreatCall website will not allow me to see any support for the Flip phone because it will not allow me to have the Lively device that I love and the flip phone on the same account!! The solution for the transfer to the flip phone is to call the GreatCall operator and have her enter the contacts as I read them off to her. I know the operator would love to have me read her (tech said the operator was a her) the 200+ contacts, and have them read back to me to verify they were entered properly.
I have software that will allow me to transfer the contacts from my Samsung smartphone to my PC in many formats. Why doesn't GreatCall management understand that even though "most of their customers do not have computers" the people who set up the phones for their customers do have computers and know how to use them. This inability to provide the transfer of contacts, photos and text messages from one phone to the Jitterbug Flip basically make the phone a very poor choice. The Verizon sales staff tried to find out if their equipment could make the transfer, but alas it did not work. BEWARE BEFORE YOU PURCHASE A JITTERBUG FLIP IF YOU HAVE MORE THAN 5 OR 10 CONTACTS!!
Reviewed May 29, 2017
I like Jitterbug Flip because it has bigger numbers. However, I have arthritis in my fingers so I have a hard time pushing it and getting the numbers to show up. I can’t get my hands working well enough to use it and it’s not been very helpful. But I keep on working around that. It's a nice phone and everybody likes it. I take it with me in my bedroom every night and to the bathroom in case I fall. It’s a good phone and it fits in my pocket. My son calls me once in awhile and he comes up and makes sure that it’s working.
Reviewed May 27, 2017
The Jitterbug is my first experience with a cellphone and I find the signal strength isn't always good and I'm having a hard time hearing people. I bought the Jitterbug Flip for very limited use like for an emergency. However, I'm finding that everybody around me has a smartphone and there's so much more you can do with those. It's okay but I probably will upgrade to an iPhone sometime in the future. I'm around everybody who does all these things with their phones and I'm kind of handicapped because mine won't. I can see that these phones are really good for people that are more housebound that don't care to be so mobile and interact with friends.
There's a phone for every type of person out there but I'm glad I tried it because now I know the benefits of a cellphone. I don't have to wait to get home to make a call whereas before, I used to. It's been a very inexpensive way to learn what I need and don't and what I could use. I would recommend it to somebody older and who's more confined. I'm glad I bought it and I'm not sorry, but I could tell it's time for an upgrade.
Reviewed May 26, 2017
I wanted a Jitterbug phone and bought one so that when I went out in the car I could take it with me. I’m about 15 miles from any town and I thought if I ever broke down, I don’t have any way to get out. I'm alone in this house and I'm 93 so I wanted it for the convenience. However, I don’t use it that much. I don’t have that many friends and I only have my daughter and her kids. Once in a while my daughter’s here and she might use it. If I need it, it's there.
Reviewed May 25, 2017
A friend of mine in South Carolina came to visit me and she had a Jitterbug. I'm elderly, at our age we don't need all those games and the camera. We want a simple phone for emergencies and personal use. It does everything I wanted it to do. I can hear loud and clear and I have no problems with it at all. I had a Nokia before which couldn’t make a lot of calls when I go to Florida and I couldn’t call my family. Now, I like my Jitterbug and when I make a call, I can hear the person like they’re right next to me. Plus, I feel very safe with it because I know if I'm going to use it, it's going to work.,
Reviewed May 24, 2017
I've had several cell phones before and cell phone providers and Jitterbug is just what I need. It got big numbers and it's just easier to use. Jitterbug was very nice and helpful. I was pleased with it. I had to call once regarding the bill. Their rep was wonderful. She explained it all to me and everything's fine.
Reviewed May 23, 2017
I liked the advertisements of Jitterbug Flip in the Farm & Ranch Living country magazine. I liked a no contract type of phone and Jitterbug Flip was that. They also had a pretty good rating and I liked the price of it, too. However, the screen on the front went goofy not too long after I got it. We waited until it was out of warranty before we said anything about it, but they wouldn’t replace it. The phone itself works but it doesn’t give me the time and stuff on the front. I would like a replacement but I'm not gonna pay for a new phone to do it. Nevertheless, I've already recommended it. My wife had bought one for herself. I had a different phone which worked real good everywhere except in my home county and this Jitterbug works really well here and everywhere else, too. I have found very few dead spots as of yet.
Reviewed May 22, 2017
I saw Jitterbug's ad in the National Enquirer and it looked like a good deal and I liked the price so I went ahead and bought it. I had to call them because when I charged the battery for the first time, it didn’t give me a signal that it appears charged and it had been plugged for 17 hours. The girl that I talked to said to take off the charger. I did that and it charged up 100%, but it didn’t give me the little sound saying the charge is completed. But after that, it's charged up okay. Then one time, I flipped the phone open and nothing happened. It’s just a complete blank. So I called up Jitterbug again and the girl said it failed to update. And since then, it's done just fine. I like having Jitterbug and hope it continues to do a good job.
Reviewed May 21, 2017
My mother was in hospice care and had a cellphone but having a hard time with the little buttons so I got her the Jitterbug to try to help with the bigger buttons. My mother passed away so my father is using the Jitterbug now. He struggles with it just like with any kind of technology and he still uses his landline at home so it’s hard for him to break the habit. Nonetheless, he can now go out of town and has a phone, but only when he remembers to take it with him.He's late 70s so I don’t like him out traveling around without it. I’d definitely recommend Jitterbug for people who have a hard time with the smaller phones or even the ones who have the type-touch screen. It's easier for older people who aren’t used to the new technology like the iPhones and it still gives them the camera. My dad loves that it has a camera.
Reviewed May 20, 2017
I met a lady who had Jitterbug. She told me about the phone and my son-in-law took care of getting one for me. I keep the phone beside me since it's not convenient to get up and go to my regular phone. On the other hand, I've had a lot of trouble with the phone lately. Sometimes people tell me that they call me but I don't get the call and it doesn't register. Sometimes, I will try to pick the phone up and I can't get the writing on the opposite side to see what part of it I'd like to go to. Also, sometimes it will be 20 minutes off one time and then a few minutes later, it'll go to the right time and it does that quite often. It was a great help when it worked but since it's not working, it hadn't been much use to me lately. I'm not really happy with it.

Barbara, we are sorry to hear that you were not completely satisfied with the Jitterbug Flip phone and we appreciate your feedback. Missed, dropped calls or time variances may be caused by a poor signal. Service is based on the coverage in your area and although our carry partners may show that you are in a good coverage area, things such as weather, topography and other environmental considerations associated with radio technology also affect service. Please contact our Customer Service, 1800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday-Saturday, from another phone or so we can check your signal and trouble shoot your phone. -GreatCall
Reviewed May 19, 2017
I got a Jitterbug phone for the large print and numbers. But my husband uses it more and he’s very happy with it most of the time. It's a little bit easier access for him. He has a little trouble with the phone but he likes it. He uses it a lot and he’s finally figured out how to use different parts. A couple of times, the phone seems to go dead and he doesn’t understand it. So, I called Jitterbug and a couple of time they've told me to take the battery out, put it back in again, and it seems to take care of things. Sometimes he wonders why it is shutting off, but I don’t know whether that’s something to do with the battery or it's off because it goes off automatically which it should do. But overall I'm happy with it. I'm glad that I got it for him and he said he is enjoying it. He gets more comfortable with the phone as he uses it more often.
Reviewed May 17, 2017
I obtained this cellphone and the service for my senior mother because it is easy to read, simple to use and offers emergency/security assistance by pressing just a button. It is perfect for seniors. Great Call assigned her the cell phone number as we didn't have one to transfer. To our surprise, we found out that another name displays on the caller ID of the recipients when she makes a call. Example: if my mother's name is Mary ** the caller ID displays Rosa **. This is a big issue for us. This is a senior person. Sometimes memory plays tricks. Also, displaying a different name might stop somebody from answering a call that might be urgent as most people are selective at one time or another answering their calls. What about a call to 911 and other alike?
Contacted Great Call last week and was advised they could correct the issue and would take about 3 business days. A week later it was still ongoing. I contacted them again today and this time they are requiring that I provide all the telephone numbers my mother has contacted AND the name of telephone companies that provides the services to those numbers. Amazed I asked if they couldn't get the numbers from their records and find out the carriers by themselves. But was told they cannot. I insisted but the representative insisted that I have to provide them all the information they were asking if I wanted it fixed.
I asked for a supervisor but the representative didn't want to pass the call and insisted that the cell phone numbers are all recycled and they need to get this information to contact the telephone companies to inform of the new name. This is normal to occur and they only fix the ones reported by the customers that provide the information. Didn't seem to seem concern with the issue, or flexible to go the extra step (which I believe should be standard not extra). She did offer to give us a new number (...really? To get another name instead of Rosa **?). As good customer service, Great Call should have procedures to contact the telephone carriers when the new service is established, before the user start making calls. Not wait for a user to present the complaint. It is hard for me to understand why they would not take this issue when they are providing the cellphones and service.
This makes me distrust how they take care of other issues, including the ones the customers are not aware of. And, what about in a case of a real emergency? How is their concern for the service? Do they really care to ensure the senior is taken care of in the best way possible for my mother? Will they take the proper steps to assess the situation/reason of the call? If the call is because she is scared and lost, will they calm her and give her the correct advice? The ethics displayed on this issue are a concern to us. I understand mistakes happen all the time, but it is important the steps taken to resolve and prevent them. Trust on the company that provides a security service for the elderly is extremely important.

Mari, we are sorry to hear about your caller id issues and we appreciate your feedback. Phone numbers are recycled; caller id issues are rare and generally only occur when calling a landline. For GreatCall to correct a caller id issue, we must obtain specific information to be reported to each landline carrier and without this information, the caller id cannot be corrected. Since not all numbers have a name attached to them, a change of phone number may resolve the issue. If your mother’s name and number are listed in a person’s cellular phone, her name will appear on the screen when called. For emergencies, when using the 5Star service, not only will the Urgent Response team have your mother’s name, they will also have her personal profile and her location, which are associated with her phone number. Please contact us at 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday – Saturday for the information needed or to change the number.
Reviewed May 15, 2017
The other provider I had before quit handling wireless so I had to change. I'm old and I needed a cellphone and it seemed like Jitterbug would be the right one for me since it's got big numbers. Their team was always great to me as well. All in all, I have had no problem and it's been great so far.
Reviewed May 14, 2017
We contacted Jitterbug because it has bigger numbers and the screen is big. Everything comes up big on the screen. My husband has macular degeneration so his eyesight is not as good as mine. My husband doesn't do too well with Jitterbug though but I got it set up so all he has to do is press the button a few times to find out what he wants. My husband takes it if he goes some place without me. Then if he needs to get a hold me, all he has to do is push the button and either call home or my cell phone. I have used his Jitterbug one time and as I was talking long distance I got cut up for some reason. We only use a few minutes and we're wasting our money on the minutes we get because we never use them. Still, I'd recommend it to somebody else in a heartbeat because the phone is fine, it's just that my husband has a problem with it.
Reviewed May 10, 2017
My husband saw Jitterbug in a magazine and talked to me about it. He then decided that's what he wanted to try to do. While the new Jitterbug phone was okay, he always struggles with his hearing disability. He's going to be 98 in a few months and it's in a point that even wearing hearing aids sometimes, he can have difficulty. A lot of times, when he gets a call on his phone, he hands it to me and I translate the questions and answers between him and the party talking to him. Nevertheless, he is satisfied with his experience with the Jitterbug. He struggles but it's through no fault of the phone.
Reviewed May 9, 2017
We purchased 2 Jitterbug phones because the saleswoman guaranteed us that it would work in our rural area. The day we received them we tried to set them up. They wouldn't work because there was NO signal in our area. We called tech support and they did a scan and told us these phone NEVER should of been sold to us because there is NO service in our area. They sent us return labels to return BOTH phones in the same box. I tracked the package return and called them 2 weeks later. I was informed it could take up to 30 days for the credit?? WHY?? I asked company policy. I said, "Oh you're floating the money because you can't afford to pay the refunds?" No comment.
After 30 Business days we finally received refund for just 1 phone. I called in, "Oh we're working on the credit for the other phone!" WHAT the HEXX. I sent back BOTH phones in the same box same day and you received BOTH phones on the same day. I was told it could take ANOTHER 30 days!!! Come on. They sure want their money upfront but are very slow to refund. They are also trying to charge me $10 restock for each phone. It's NOT our fault your phones don't work in our area. IF your salesperson hadn't lied to us in the first place we would of NEVER of bought these phones. And really we wanted these phones to replace our own AT&T phones. BUT what a pain, you would of thought they would of gone out of their way to expedite the refund since it was their FAULT!!

Paul, we are sorry to hear that the Jitterbug phones did not work in your area and we appreciate your feedback. GreatCall’s return policy does state that a refund will process within 21 business days of receipt of product and all refunds are processed in the order they were received. If you have still not received your refund, please call our Customer Service, 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday-Saturday.
Reviewed May 7, 2017
I was looking for a phone for my sister because she's legally blind. I got her a Jitterbug from Fry's and she says she never have any problems with it. She knows what number to click on and she gets whoever she wants to get to. And then, a year after, I bought another Jitterbug for my mom and she likes the phone as well. My son programmed the phone for her and she just pushes the number she wants and whoever she wants to get, she'll get with no problem. I have less worries with my sister and my mom having Jitterbug. They are more independent, too. My sister cannot run to the phone so she has her Jitterbug by her side 24/7. It's nice to know in case of emergency, she knows who to call. Or if I'm worried about her, I know where to call and she's gonna be able to grab the phone with no problem. They both love the phone and I'm glad I found the perfect phone for them. It's friendly and easy to use.
Reviewed May 2, 2017
Jitterbug is a very good phone. The price wasn't too bad, it's handy and I can call over the country on it. I have it for emergency and it's a good security.
Reviewed April 28, 2017
I would rate it 0 if I could. Bought it for my 77 year old mother so she would feel safe. Horrible product. Lasted about two weeks before you could even use it. All the buttons stopped working. You would have to press the buttons five or six times for it to respond to what you wanted. The fact that someone would promote this crap to people who are at high risk for something to happen is disgraceful. Our seniors deserve the best not leftover technology that nobody else wants. Please make a good phone for the elderly!

Andrew, we are sorry to hear that you were not completely satisfied with your Jitterbug Flip phone and appreciate your feedback. GreatCall strives to provide the best products and services available. Our records show that you declined our offer to resolve the issue by trouble shooting the phone, that you chose to cancel the account under our 30-day return policy instead and that we have disconnect the account.
Reviewed April 28, 2017
I helped my 75 year old father get this phone, his first cell phone ever!!!! The first phone would freeze up and just stopped working. He never made more than 15 calls over a 5 month period. I called Great Call 2 or 3 times about it, and they finally replaced it! He put it back in the box (the old phone) and didn't tell me it wasn't working. I called again, told them it's completely dead!! They said they would send out a new one at no charge! 2 weeks went by and still no phone, I called again. They gave me the tracking #. It was just sitting in California. It took 3 & 1/2 weeks to come in. I set it up for him, he brought it back 2 weeks later and said it's not ringing. I tried to call it from my house phone, holding it in my hand it lit up but would not make a sound.
I checked the ringer, and checked to see if there was a mute setting, nothing. He put it back in the box and called last week about it. He was told the phone will not work in his area. He had them to turn it off. But they want him to pay a $40.00 bill for the month the phone was in the mail, and this month. I called them about the bill and told them phone will not work. She gave him a $20.00 credit and wants him to pay the rest! I told him not to pay for something that won't even work!!! I asked if he could get some of his money back on the phone since it's been nothing but trouble since he has had it! Sept will be a year!!! They said no, they can replace it, but not any money back.
I asked, "What good is that going to do when y'all are the ones that said the phone won't work in this area!!!" She had no response!!! I will never do business with company again, and advise other people to stay away from them! We live about 10 miles outside the city limits. A country area! My cell works here, why would his not work here? It's a piece of junk!!! I checked the phone every time my dad complained about it, thinking he didn't know how to work it. It was not him, it's the phone. He took very good care of it. Not a scratch on it. Still looks new!!!

Willard, we are sorry to hear about the issues you and your father experienced with your Jitterbug Flip phone and appreciate your feedback. GreatCall’s 30-day return policy allows for a refund with no questions asked within 30 days of purchase. Our records show that the account was established in 9/13/16 with the direct purchase of the phone and that it was activated on 9/20/17. We further show that after a charging issue call on 10/13/16, there was no issue reported to GreatCall until 3/2/17, at which time a replacement phone was sent. The replacement phone was activated on 3/23/17 and several calls were made the next day indicating coverage. There was a $20.20 credit applied to the account on 4/26/17 and due to no usage during this current bill cycle, we have removed the balance and canceled the account as today, 5/2/17. If you have any question or need further assistance please call Customer Service, 1 800-733-6632, between the hours of 5am and 9pm Pacific Time.
Reviewed April 27, 2017
We had the AT&T flip phone for him before but AT&T did not care about us. It's up to us whether we can afford them or not. So we needed a phone that was really easy for my husband to use and got a Jitterbug because of their monthly price. I like everything about it except for the battery. It doesn't warn me before the battery starts going too low and I wish it would do something to that effect. It's in my husband's pocket and when I ask to see his phone sometimes, it's dead. I need to get it into our head of charging it every single night but sometimes, I don't do that.
Reviewed April 26, 2017
I had a cell phone once in the past. It was one of those buy and throw away kind and it bugged the hell out of me. I threw it away up in the first month because I've kept getting the wrong calls from people that had the number before or I would get charged for calls that weren't even for me. They also kept trying to sell me ahead of time to renew the minutes. I didn't like that at all. Then, I have to buy a new phone and start all over again because everybody's been bugging me. I have a 101-year-old father and they always wanted to be able to keep in touch with me so, they can find me when things go wrong. I then decided to get in touch with Jitterbug, and the guy I talked to that sold the Flip to me was clever and personable.
I told them the basic reason I need it for and that I probably wouldn't use it on a regular basis, although I haven't. I don't always have it with me, but I think of using it and a couple of times I have used it because I know it was there. And I can use my phone answering service on my other phone and everything is different. I get confused and I remember the old one so, thank god for our younger brothers.
I only gave the number out to two people. I have a very limited use of it but it gives me a little more confidence if the car breaks down or I've got to get somebody in a hurry. But I'm not crazy and happy about the way the charger fits the phone. It's got to be in just right or it doesn't charge well. But that's the only thing I don't like about it. I like the size of the phone and all the things it can do like when you take a picture. It's clever and easy and I like it. I don't like a lot of bells and whistles so, it seems just enough for me.
My phone situation at home isn't great because I have one phone line that goes from the utility room to my living room and all the rest of the plugs into place what work for our landline. I'm living on borrowed time, so I don't want to be connected and I would like to get off the grid entirely. But my experience with Jitterbug has been very positive. They're very gentle with the seniors which I think was very good. In fact, I have recommended it.
Reviewed April 25, 2017
I got my little Jitterbug cellphone as a back-up or for emergency purposes, such as to have a way to call for repairs, in case the house phone goes out. The one thing that I was attracted to, being a little older, was the fact that it's got the 5 star medical button, and I cannot only use it for myself, but if I come upon an accident, I could call to get help for someone else.
Furthermore, I liked my Jitterbug phone because of the rates. They brought the cost down. I also liked the fact that the minutes that I didn't use would carry over to where I could save them. Before using Jitterbug, I used the phone company that I had for my landline phone, and their rates were too high. In addition, I like the fact that the Jitterbug phone has got that little cradle that helps me to charge the phone because it's a simple feature, and it's something that I really wish for in the way that my cellphone could be like a cordless phone and just charge up. Moreover, I have rheumatoid arthritis, and when I told that to the representative, instead of me having to go to the store like it shows from the magazine to make the purchase, Jitterbug shipped my order right to my house. That was a plus for me and I really appreciated it.
Reviewed April 24, 2017
Everything is working good except it won't let me post photos on my computer. I got this phone because of the 5* and to post videos. Facebook highlight is also off on my phone. I am thinking of closing my account.

Hi Tony, if you are logged in to Facebook through your mygreatcall.com account, you should be able to post pictures. You can also download your pictures to your computer with the USB cord, the photos can then be printed or emailed as well as posted. For assistance, please call Customer Service, 1 800-733-6632, between the hours of 5am and 9pm Pacific Time.
Reviewed April 23, 2017
I have macular degeneration so I need a cellphone where I could see the numbers. And with Jitterbug Flip, the buttons are very easy to understand. Also, it is very "yes-no" simple and when I bought it and had it activated, the people programmed in numbers for me from my address book. I use it very rarely but when I do, it's very simple. It's also very easy to place a call, I can call my husband to pick me up. Unless you want a smartphone, it's an excellent cellphone to make calls with.
Reviewed April 22, 2017
I saw an ad for Jitterbug. It was associated with the AARP as one of their recommendations. I had bought another phone and I absolutely couldn't use it. It was very cheap. It was at Walmart and it was supposed to be very good but I couldn't hit the buttons. I couldn't read the directions even with a magnifying glass. So, I saw the size of the buttons on the Jitterbug, I was so delighted. And when I talked to their people, I found out that I like the idea of having the red button in case of an emergency. I'm 76 now and you never know when something's going to happen. I don't expect it too but it's very good to have it with me at all times. The first interaction I had was with their sales staff. He just took plenty of time and explained everything to me. That in itself convinced me that they were the people I wanted to be with. When I opened its box, the first thing I looked at was the directions and thought, "Wow, I can even read this without my reading glasses. This is amazing." I have been very pleased with it.
When I had trouble with the phone, their representative was so kind. I couldn't understand why I wasn't getting something. I did everything and the only thing is when I turn it on, it doesn't come up with the right gate. And it comes up with these things that were on there. Then, another thing goes through and I can't figure out what's going on. I know the phone is working because I tested it, but I'm confused. So, she laughed and she said, "We have that plastic out so tight that half of the people don't see it. You're not the only one this has happened to." I really didn't realize it was there and that was locking it. They didn't make me feel like a complete idiot. Also, she had put a couple of numbers in for me and she said, "When you're ready to download some more numbers, you just give me a call and I'll punch them in for you." And I said, "You know, I'll probably do that. But I'm not to that point yet."
Their service has been excellent and it's well worth the monthly payments. I carry it with me when I'm out in the car and I also use it when I travel, which was its first test. My mother had been desperately ill and moving with me for over 14 months. Finally had to put her in a nursing home. I had been very worn down by the experience. I'm getting better slowly now, but I had to go up to Massachusetts and I was frightened by just going to the airport. So, having that phone with me and also knowing that I could get in touch with people immediately if I needed to, aid me a great deal more confidence. Also, I had great reception everywhere up there as well. I'm home most of the day but if I go to the beach for an afternoon and if somebody up in Massachusetts has a problem, I'm not going to be able to do anything for it now or any way. So, by the time I get home I'll respond but it's also giving me a lot more independence.
I recommended it to three people and one of them I know is getting one. I said, "You know, you have the same trouble I do. You don't want all the stuff on other phones. You want a phone you can use." She's diabetic and I said, "You should really get it, 'cause it has a red button right on it. You can get help at any time." And she said, "Wow that sounds great." And I said, "I actually bring it with me in the car all the time. I have it with me in case something happens on route if I'm on my way to Orlando."
It took me seven months to find the phone I liked. It's what I was looking for. I was worried about buttons that I could push without overlapping and messing up my calls. So, when I found out all the other things involved, I said, "Okay, I'm signing up now. When will I get my new phone?" They've really been very nice, everybody I have talked through. I did the test call on the red button to be sure it worked and I told them I was fine and it was just a test. Also, I haven't had one person who rush me, was rude or made me feel like an idiot. So, I was very pleased overall.
Reviewed April 21, 2017
My daughter bought Jitterbug for her father then she decided I should get one too. My old phone had very small numbers and every time I go to hit my daughter, I keep calling the doctor's office even though I didn't. It didn't work out so they got me something that has bigger numbers on it and easy to handle. I always loved the flip phone. It's almost like a little cigarette case I had for years. It fits perfectly in my packable. I've been really lucky and happy with Jitterbug. It's handy and comfy. I would really recommend it to anyone.
Reviewed April 20, 2017
I had Jitterbug years ago. I had an AT&T plan and I needed something that was much more reasonable than what I had so I got Jitterbug this time. They are a little better than the previous provider.
Reviewed April 18, 2017
Got on the internet and looked up Jitterbug Flip to see what kind of quality it was because my brother is hard of hearing. I bought it for him for Christmas so he can call me and check in with me everyday. He’s disabled so I got him something to keep in touch with me and it made us feel a lot better. But I didn’t know that it was on Cingular. He lives in town so it works well at his house. The problem is I live out in the country and on AT&T so I can’t use it at my house because it won’t pick up a signal. They should have told me when I bought it what kind of service it’s got to be on. But other than that, the phone’s okay. Everything’s good.
Reviewed April 17, 2017
I was looking at other programs and I knew someone who had a Jitterbug and I was told to call them, which I did and I enjoyed it. I was with T-Mobile and now I have Jitterbug which is cheaper and has a camera. The other one was a third higher and it had no camera, which is all I needed to get in touch with people since I don’t need a fancy iPhone. But I have not spoken with anyone about it even though I keep getting the operator when I make calls. Still, I’m satisfied with my phone and it’s all I need. I have recommended Jitterbug.
Reviewed April 16, 2017
I heard that Jitterbug was a phone that was easy for seniors to use, so I switched to it. I bought my first one 12 to 15 years ago, and when I first got it, I had some questions. So, I talked to tech support and they were understanding, helpful, and responsive. I'm not mechanical, and was not as up to date on the modern stuff as others are. Therefore, I had problems in the beginning learning how to use the phone, but they were pleasant and I wasn't upset that I was having a problem. They have been helpful during the times that I have called them wanting information.
And then, I decided that it was time to update my Jitterbug so I bought a new one for myself for Christmas last year. The new one has a large and easy to read screen for those of us who are visually impaired, and have a very clear speaker for those of us who have trouble hearing. The option of taking photos is also very nice. The phone gave me an opportunity to use something I never thought I would use on it.
There's also a 5 Star first aid thing which I don't use because I already have a system in my apartment. My apartment has pull cords for 911. But if I didn't have the apartment and the phone connects to 911, I would use it. Having a 5 Star red button on the bottom of the Jitterbug is much better than having a pull cord in the bathroom.
Reviewed April 14, 2017
Every time I called customer service, I got a well-trained American voice who understood what I was talking about and had all the answers, which was amazing. That’s the first time I’ve had that happen. A lot of them are overseas in China or India like Apple. When I asked to get something done or had a problem, they had to say, “Wait a minute while I go and talk to my supervisor”. And then it would take awhile for them to get back.
I’m a member of AARP and I looked at another carrier. It was cheaper for me but they should take the time to figure out the mechanism correctly and not try to do cute things. They didn’t have the customer service and simplicity of action that the Jitterbug did. It would be nice to get right to the point and get things operating in the simplest way. Since I’ve had my phone, Jitterbug has also changed things to make them easier, like the 5 star, I was always hitting that instead of the yes button and it was fixed and put at the bottom. When my landline went out and I had to use the cellphone for everything, I was glad I had the number of minutes I have and it does make that much difference in the price. Before I used it, I did not realize that they give you time left over up to 100% of what you ordered. For example, if you have 300 minutes, they’d give you 600.
I often recommend Jitterbug and let people look at it. As soon as they see how it functions, they take an interest. My son who is a technology expert and works with computers also helped me look them up, he said Jitterbug is the best in the ratings. It’s easy to get a hold of them and they stay open quite late and I'm fine with that but it's very important to know how late I can call and the customer service hours so I can tell other people.
Reviewed April 13, 2017
I like that Jitterbug was easy to operate and see, and it worked really well. The price was also good so, we went for it. The first Jitterbug I had was easier, it was new and we liked it just fine but I couldn't take pictures with it. So, we then bought the one where you could take pictures and I like it a lot. I take it with me when I go shopping or go traveling. I had a flat tire and I had one of the Jitterbugs so, I was able to call and get help. Also, the team has done really well by us.
Our home phones went out and I had to use it a lot. I had a 50-minute call and my bill went up to $72. I called them and they told me about a new one that I could get 200 minutes for the same amount. They changed it for me and I thought that was wonderful. Overall, they've been really helpful to us when we had any questions. They worked with me on the minutes that really helped us so, we're really pleased with it. I've told several friends about how Jitterbug would be really good for them.
Reviewed April 12, 2017
I was using TracFone and it was okay except that it was getting a little bit hard to operate. I'm not up in this internet stuff. So, I didn't know what buttons to push to get what I wanted. I switched to Jitterbug and I have no problems with it, but one thing I noticed is it takes longer to connect than the TracFone. Also, when I enter data, it doesn't come up alphabetical order. But other than those, Jitterbug is very convenient.
Reviewed April 7, 2017
We had a different system that was a lot more expensive and we figured we’re wasting our money on that because we don’t use the phone much. We just use it to make personal calls to our friends and for emergency purpose and didn’t need all the other specialist things. We wanted to switch phones and find something inexpensive and easy to work with. We went to a store that sold us the Jitterbug phone and I had to go back and talk to somebody in management and they finally sat down with me and explained to me the phone. They finally took care of it and we got it all resolved, but I wasn’t very thrilled about the first time when they did it. We're happy with Jitterbug and I like the ease of handling and simplicity. I’d recommend Jitterbug.
Reviewed April 1, 2017
The numbers on the Jitterbug phone are big. I thought that it would be a good deal so I called and ordered a phone. Their staff was very friendly and they mailed the phone to me. I like the Jitterbug much better than the flip phone I had before. It's very simple, the right size and easier to use. It's very good and I'm very happy with it.
Reviewed March 31, 2017
I had a cellphone and it went out on me so my daughter wanted to get me something easier to use. We got a Jitterbug and it's a much better phone than my other one. The numbers are bigger and clearer and I can see them better. I don't use the phone that much but I'm satisfied with it.
Reviewed March 30, 2017
Jitterbug looked easy and simple when we saw them in the Central Texas Magazine so I got in touch with them. The team called when my husband accidentally hit the emergency button and they were friendly. My husband is figuring the phone out and uses it a lot.
Reviewed March 29, 2017
My children want me to have Jitterbug when I go out alone so I can have communication in case something happens. I don't use it that much but I love it. I'm an older woman so this is all I need. I don't need a fancy phone.
Reviewed March 28, 2017
My Jitterbug is 100% better than the smartphone I had before. I can operate it but I don't use my Jitterbug phone very often - I only make two calls a month on it. I bought it for security for a trip and keep it around for that purpose. I was able to use it in two different emergencies. The first one was when we were down in Florida Keys. We had reserved a motel room in Key Largo. So, we didn't look for the place because we thought we were gonna get back before it was dark.
We drove all the way out across the keys and back again. It was so dark when we got back, we couldn't see street signs or landmarks, and we didn't know where that place was. I stopped and called their staff. I told them that we were gonna be a little late getting to the motel. I also asked how we could know when we got there. It was right next to one of the Marriott Hotels and it was a good landmark. Otherwise, we probably would have slept in the car that night. The other one was in Tucker. We were at Sam's Club and came out. Then, the car wouldn't start so we called AAA. They came and got us. I'm glad I had my Jitterbug phone.
Reviewed March 27, 2017
I used to have a cell phone a long time ago and it went dead. Then Jitterbug is advertised highly in AARP and about every magazine I get. My daughter was the one that decided for me, so she called and ordered it. This is enough for me as an older person. I need it mostly if I drive and go by myself. Then the girl that my daughter ordered this from put a whole bunch of numbers in there for us, of my family, that I can call if I happen to get out on the road and can't get back home. Then I've used it quite a bit to call the kids because their numbers are in there. Most of my kids don't have my number. However, the phone doesn't make a whole lot of noise when somebody calls if I don't have it with me. I don't even know where the volume button's at but my daughter can take care of that. I'm well-pleased and happy with Jitterbug.
Reviewed March 26, 2017
My husband and I got a little older so we switched to Jitterbug from our previous phone. It is easy to see and hear on it which is great. We live 1,800 feet up in the hills and no phones work up here. I use Jitterbug for emergency only. So when I get down out of the hills, if anything happens, or I'm going be late coming home, I can call my husband. I'm happy with Jitterbug. But the $30 I'm paying for an emergency phone is three times more than what I was paying for my other phone back then.
Reviewed March 25, 2017
I had the Verizon Samsung but it didn't work at all since there are too many buttons on it and I'm not that kind of a person. I got the Jitterbug and I'm still learning. I'm having an awful time with cellphones and it's not working for me the way it should. I use Jitterbug strictly when I'm on the road should I have trouble. At home, I have a house phone and I can hear better on it than on any cellphone.
Reviewed March 24, 2017
I needed a phone that I could use when I needed it, so I got a Jitterbug phone. I don’t use it just locally. My son’s a diabetic and I am, too, and any time he’s away from me and I needed to call him, then I have a way to call him. I like my Jitterbug. It’s a really good phone. I only use it to call out and receive calls, and I use it once or twice a week, but it’s handy to have when I go out and do something.
Reviewed March 23, 2017
I read about Jitterbug in a magazine and decided I wanted it. So far, it's working fine and I'd recommend it.
Reviewed March 22, 2017
I've had a Jitterbug phone for a long time. This is just an update from the one I had before but I do like the update on it. The numbers on the phone are much bigger and it's much easier to use.
Reviewed March 21, 2017
My wife doesn't have a cellphone and I thought she might wanna carry one around, so I got Jitterbug for her. But she doesn't feel the need to use it. I've used it a couple of times and seemed to take a bit long for it to come on, but it's no big deal. The Jitterbug is substantially larger, the numbers are more visible, and it's a little easier to use.
Reviewed March 20, 2017
I don't use my Jitterbug phone everyday as I just use it as a back-up phone. Nevertheless, it's very good compared to my old one. I like the size of it wherein I can put it in my shirt pocket. And when I use it, the calls are very clear. In fact, I have recommended it.
Reviewed March 19, 2017
I've had Jitterbug for several months and it's been working fine. They had an introductory plan for a number of minutes per month. I'm getting old and the numbers on the phone are nice and big so it's easily recognized. It doesn't do computations or calculations, the distance between here and the moon but in case I need it, I have it.
My wife had to show me how to put in names and numbers in my little log but it's good. It's working because I keep it to a minimum. I don't chitchat on it that much. I call long distance and it has good reception. I got a daughter up in New York State, one is up in Illinois, and I have a couple of brothers in California. So for when I need to message, I just get the message across, and also have messages returned to me. The other company my wife has, they buy the instrument and they do so much, but then it gets a little too much. So I keep Jitterbug for basic communication and from that point, I like it. It delivers.
Reviewed March 18, 2017
I'm not satisfied with Jitterbug. I don't know who had the number prior to me getting the phone number but I keep getting texts about some class reunion, twice or three times ever since I've had the phone. Then, a lot of times, the reception is not right. I have to keep opening and then closing and then opening and closing to get a dial tone. If that doesn't work, then I have to turn it off completely then reboot it. I'm thinking about canceling. I can go with MetroPCS because I know people that have it. As a matter of fact, it's even a little cheaper than $39 and some change that I'm paying a month. I'm really not happy with the service. But I like the prompts with the voicemail because I am not a real computer guy. I have a work phone, a little small flip phone. It's by Verizon for my company and it's far superior.
Reviewed March 17, 2017
I saw Jitterbug in an advertisement in Canada just before we left to come down for six months in the winter. When I got here, I called the company and made reservations to get it. I used a different provider before and I wasn't too happy with it. I'm a senior citizen and I found the numbers and letters were too small. A couple of times, I've dialed the wrong number. I couldn’t see them very well.
I wasn't too fussy with the program itself, but it wasn't a flip phone and I was looking for one. I had one two years ago and I was told by this other company that the flip phone was going out of production. So, I bought this other one and I wasn't happy with it. When it's in my pocket, all of a sudden, somebody comes on the line and asked what I did when I didn't do anything. Maybe I put my hand in my pocket or touch my pant leg and all of the sudden, the thing comes on. That's why I like the flip phone because I can just flip it down and there are no buttons there to activate it unless I push the button myself with my hand once I open the flip part of it. So when I saw this Jitterbug flip phone, I took advantage of it and I really like it. The numbers and letters with it are very good. It's a good little phone and it's very convenient. I only use it for making and receiving phone calls, that's all I wanted it for.
However, I have a problem with it. I usually charge the battery at night. I just close the flip phone itself and put it through the battery charger. When I take it off in the morning, I usually select the on/off button and then leave it on for a few seconds until it actually comes on the screen. There's a little blip that goes across and I seem to have a little problem trying to get it to stay on for me. I have to hold it down for a few seconds for it to come online.
When I wanna phone somebody and I flip it up, I also go through that process because it doesn't come on when I just open the flip part of it. Then I seem to have a little problem trying to get a number because there's a little icon that goes across the screen back and forth. I'll fool around with it and then all of a sudden, it'll be okay. I don't know what I have to do there to stop that so I can make a regular phone call. And it's happened to me two or three times. But once it's on, it seems to be okay.
Reviewed March 16, 2017
I like Jitterbug. It isn't complicated and when I get old, it's something that I could use without having to read a book. It has big numbers and it's loud. I can also put it in my pocket and it's very handy. Also, I can set up the little fan that comes with it to recharge the battery. I feel secure when I travel in my car because I know I can pick the phone up and I can call and get through. I'd recommend it to anybody.
Reviewed March 15, 2017
I'm 67 years old and I don't see nor hear that well and so I decided to contact Jitterbug. Prior to using Jitterbug, I was using a track phone. Using my Jitterbug makes a lot of difference and I like it a lot better. I feel more confident with it and with the big numbers, it is a lot easier to use. One time, my daughter called Jitterbug because I touched something that killed my service. Their representatives helped me right back up.
Reviewed March 14, 2017
I had misplaced my phone one time and I needed a second phone for emergency. So when I saw Jitterbug on AARP, I decided to go with them. I've had calls in it four or five times since I've had it but I haven’t really been using it yet because it takes too long to put the names in it. I have over 300 names that I have to put one at a time and my friends don't even have the number and I don't remember it. Also, whether I use it or not, the battery still goes down so, I have to remember to charge it all the time. But I've still told people about it and where I got it from.
Reviewed March 13, 2017
Somebody told me about Jitterbug. However, I'm not too satisfied with it because it's always dead and I can't hear it well. I'm older and I wish I can hear it and use it better. I can't pick it up and answer. People hang up on me if it takes me so long to answer it. Also, I only know how to call back one number. I don't know how to get ahold of the other numbers that called. I used a different cell phone before I got my Jitterbug but I still like it better because my other phone was expensive to use.
Reviewed March 12, 2017
The person that I take care of was looking for a cell phone that wasn't too expensive and got Jitterbug. It's easier for him. However, he has a hearing problem and even when it rings, he has trouble. He doesn't use it very much but it just gives him the confidence when he's out of the apartment that he has something on him. He feels secure and confident.
Reviewed March 11, 2017
I saw Jitterbug when I was at the store and decided to get one so that if my other phone goes out, I have a backup for emergencies. I have it on my nightstand. I also can take it outside now with me and that's a good feature. I would recommend it.
Reviewed March 10, 2017
We had somebody who’s supposed to call us to set up an appointment for insurance and we had no way of doing it unless we had a phone, which is why we got Jitterbug. We’ve only used it for the purpose that we bought it for, and I've never made a call with it other than that. But, I like the phone, and I would recommend them.
Reviewed March 9, 2017
I'm legally blind so the VA gave me a Jitterbug phone. It's convenient, easy to see, and I like the big numbers. It's good that when I got the phone, I can walk around, call anybody, and get their numbers in my phone. I called when something was wrong with the phone and the reps told me how to get it back on. The whole experience was all right.
Reviewed March 8, 2017
My husband's the type who doesn’t text and use the phone too much. He just wants the communication, and the basic convenience use of a phone. He used to have a Verizon cellphone but didn’t like it. In contrast, he likes the thought that the numbers of the Jitterbug would be larger and that it would be simple to use. On the whole, we have a good relationship with Jitterbug.
Reviewed March 7, 2017
I got my Jitterbug Flip for emergency purposes. I make very few phone calls with it but I take it with me when I go somewhere in case I need to call AAA. I liked that there's no contract and it's reasonably priced. The Jitterbug phone is also much easier to use compared to my old phone from another carrier which was very hard to open. Every time my old phone would ring, I wouldn't get the call because I couldn't open it in time. So I've had no problems with Jitterbug. I can hear good on it and I like having it for emergencies. I've had a very good experience using it.
Reviewed March 6, 2017
I went with Jitterbug Flip because of the price and it seemed to suit my needs. I used a different provider before, where my phone was already nine years old. I like that Jitterbug has more options, larger figures, and when I open it, it’s very easy to read. Several people in a retirement community where I live have it and they’re always happy with it. I take the phone with me whenever I go out and it gives me some peace of mind because if I have an emergency, I can at least call someone. The rep I talked to was very helpful. She explained everything and made me feel comfortable with the phone before I even got it. But, the phone takes longer to warm up and come on because everything it reads is instant. Other than that, I'd recommend Jitterbug.
Reviewed March 5, 2017
I was looking for something better than TracFone. I didn't mind the TracFone at all once I got used to it and it took forever to get used to. When it was no longer viable, TracFone sent me a new phone. I could have thrown it in the wastebasket several times trying to figure out how to use it. It had way too many features on it that I didn't even use. I also couldn't see and it was not user-friendly. I'm not a computer whiz. I do have a computer but I use it mostly for word processing. I also do not go online and do not do text messaging. So, I wanted something simple and easy to use and that's the Jitterbug. The simpler, the better. I read about Jitterbug in the AARP Magazine and it looked like something that would work for me.
I was getting calls from all over the country and I was concerned that my number had been given out because I don't give it out. And so Jitterbug gave me the number in New York State to call to have them block any nuisance calls. I call long distance because it's much more convenient and easier to use. I live alone so I carry it with me in the car in case I need to call AAA or get in touch with somebody if something should happen. I don't carry the phone around with me but it's an advantage to have it. I don't use Jitterbug that much but I'm enjoying it. I am glad I made the switch and so far, I haven't had any problems.
Reviewed March 5, 2017
I had a different cell phone provider, but my wife decided to contact Jitterbug and try it out. It's been good so far. In fact, I've found it easier to use and it was right for me. Moreover, in case of emergency, I can call the rescue squad.
Reviewed March 4, 2017
I went with Jitterbug for its price and I like its emergency dial. I got it in case of emergency. When I go off I am able to pick up the dial tone to call out like when I call for emergencies but I haven't had to use it that much. When I've had to call, the wait is long to talk to anybody.
Reviewed March 3, 2017
My son was diagnosed as being insulin-required diabetic in September and I got the Jitterbug phone in October so that he would have the GreatCall. In that way, he’d be more comfortable and feel as though he could go out on his own. He takes it with him. He has yet to use it but we just want to make sure that it’s still operational. When it wasn’t working one time, we contacted them and we were immediately attended to so we’re perfectly happy. When I talked to one of their reps, he was a super guy. He was great and able to answer every question. I’m not computer literate at all so it was difficult but that young man I talked to was an absolute doll. The phone really makes a difference. If people never had a Jitterbug cell phone, it would really be a new experience for them. When they are somewhere and they got a problem, they can call. It’s a great company and everything is fine.
Reviewed March 3, 2017
I needed a new phone and wanted something simple so I decided to try Jitterbug Flip and I like it. I'm older and I like the yes/no type stuff. It makes life easier and it's a good system. I would recommend them.
Reviewed March 2, 2017
I am handicapped so if I rode down the road, I had to have something that I can get a hold of a mechanic and a wrecker and get to where it was safe. And so I got a Jitterbug cell phone. It could pick up off of any tower, even though sometimes it might be a bit weak. But I programmed every doctor's number, of all my kids, and people who are important to me in the Jitterbug so I don't have to carry a phone book anymore. I just press a button. Also, the pictures when I used the camera are good. And whenever necessary, their reps give me a call and let me know if there are updates. I've had excellent service and it is above what I actually expected out of it.
Reviewed March 1, 2017
I went for a Jitterbug because of the price. I used a different phone before while I was driving a truck for long hours and size-wise, it was about two inches longer and I didn't like it.
Reviewed March 1, 2017
I've had car problems twice and I didn't have a phone with me. So I decided I needed a phone so that in case I had problems I could call home and I would get some help. Otherwise, I'd have to get somebody to take it to some garage and then I'd probably be standing around for an hour. I called Greatcall and asked them about the Jitterbug Flip and it sounded interesting so I decided to order it. I took the 200 minutes a month plan because that's all the smaller I could get the service. Then I thought about it for a while. There's no way I'll be using 200 minutes a month, so I was tempted to send it back, but then I thought, "We live out in the country and we're both seniors, and we need the phone," so I decided to keep it.
We've got a landline and I will not give up my landline. So, it's just a phone for travelling with. I've used it about 3 or 4 times for short conversations from the time I first had it and I haven't sat down to really study it. If I ever really get the knack of how to use it, I'll probably be a lot happier than I am right now about it.
Reviewed Feb. 28, 2017
My mom referred Jitterbug to my grandmother and it has been better for her as she can hear better and see the numbers better. Previously, she had a difficult time answering the phone and this has been much easier 'cause she can see it. She's happy with it.
Reviewed Feb. 28, 2017
That little phone from Comcast that I used before had a lot of features. Jitterbug Flip, in the other hand, wasn't nearly as nice. It cost me $0.99 and when I put new numbers in, it doesn't do it alphabetically. I also don't know how you would reset it. It's been terrible. The girl that I spoke to at customer service thought I got a bad phone because I only had it a couple of weeks and it wouldn't work. I called and she said to take the back off and rub the battery. It worked for a while and now it stopped again. So, she's sending me a new phone supposedly and she says that there's a way that the phone itself will put names in alphabetical order. I had a very good interaction with her though.
One of the reasons I got it is that I drive a 2002 Jaguar and it was advertised that they got the "Star 5" but it doesn't have where you can call in and get directions if you're lost. Also, lot of times the volume doesn't seem high enough but it may be because of the way I grab the phone. Sometimes I'll hit the side of it and then it'll say volume high or volume low. It's a phone I keep in case of emergencies but I definitely wouldn't recommend it to anybody yet.
Reviewed Feb. 27, 2017
I tried another carrier and that didn’t work very well. So I threw it in the trash and went to Jitterbug. I am a very basic user. I don’t use all the features. I just use it for a phone and I wouldn't want any extra features. I'm fine with what it is. I called the Jitterbug team because I had trouble charging and this young lady helped me. She was very good. She helped me take the phone apart, take the battery out and put it back in and it started working. She was really efficient. I appreciate her help.
Reviewed Feb. 26, 2017
My 65-year-old brother is technologically unsophisticated. He was able to use the old Jitterbug until the battery wore out. He was unable to use the new Jitterbug flip, and also kept setting the medical alert device off. After about two or three months, I had to cancel the phone. I chose to go to another company that makes a simpler phone, and is almost 1/3 the cost. I feel that GreatCall's advertising is misleading. The phones are unusable by many technically unsophisticated and elderly people. What a disappointment!!!
Reviewed Feb. 26, 2017
I was using the New York AT&T phone service before but my son-in-law thought it was worthwhile to contact Jitterbug, and I agreed with him. I like the phone for convenience. It fits in a certain area that I wanted this phone to work, more primarily to dial out if I will not receive calls. It makes it a little easier in how well I can make a phone call out. With this phone, I get to call my children and next door neighbors, and I use it primarily as an outgoing phone.
Reviewed Feb. 25, 2017
So far, our experience with Jitterbug has been great. When we first joined, I talked to somebody and they were very helpful and friendly. Compared to our previous provider, the Jitterbug has a more user-friendly phone. We're also able to have a really limited plan on it. My mother doesn't use the phone very much but it's worth for once she needed it to.
Reviewed Feb. 24, 2017
My husband's previous cell phone provider went out of business. He needed a phone and we thought that Jitterbug was a good deal. My daughter went with him to get the phone. They take payments from our credit card. Jitterbug is great because I can get a hold of my husband. He has a habit of going out of the house to do one thing and then do 10 other things. I'm the one who worries about that. I have a hard time getting a hold of him because he forgets to turn it on.
Reviewed Feb. 24, 2017
I didn’t want to get another one of these iPhones so I used Jitterbug. I got a flip phone and it works. The only thing I don’t like is the telephone number because it’s the 586 telephone and I’m in the 248 area code. I wanted my old phone number and they said I couldn’t have it. However, I’d recommend Jitterbug if somebody needs a phone.
Reviewed Feb. 23, 2017
I have been a Jitterbug customer for the last 4 years and have had no complaints until I purchased the NEW flip Jitterbug. This phone is very poor quality. Low ringer volume. Low speaker volume. The buttons are not easy to use. Jitterbug removed the slot to hang a lanyard. I have severe arthritis in my hands and the NEW slimline design is difficult to open. This is not the phone to purchase if you have a hearing problem or any kind of arthritis in your hands. Jitterbug will not refund or replace the phone with the "old" model and advised me to buy one from eBay! Very disappointed with the new Slimline Flip Phone and Jitterbug as a company, marketing this phone to seniors! I purchased the Doro PhoneEasy from another carrier. Half the cost and a much better quality phone.
Reviewed Feb. 23, 2017
It took me a couple of weeks of searching for a phone for my husband. I read the AARP on their cellular phone and ended up liking Jitterbug. It offered a lot more variety. I like what they offered especially the 5Star which was very important. It's my husband's first phone. He never wanted one but I thought it was time that he had one. I like the phone and it's also big enough for his fingers. I talked with their representatives several times. They're very nice and they helped me when I filled out the doctor report, the doctor information and medication. So, if God Forbid there's any problem, they already have the information. I'd definitely recommend Jitterbug and I've shown it to everybody. I think it's a good idea.
Reviewed Feb. 22, 2017
I researched and found out that Jitterbug was a cell phone for older people. Having it makes my dad and me feel more secure. Also, I’ve talked to their service team and they’ve always seemed really nice. We are happy with Jitterbug.
Reviewed Feb. 22, 2017
My phone wasn't getting reception. I only had a 2G and they were discontinuing the phone so I had to get a new one. Also, I needed a phone that somebody could get a hold of me. The Jitterbug was the easiest one to have as I don't know how to do smartphones. I like the idea of it. It's simple and all I want it for is for my mom and her doctors to reach me where I am.
However, my mom went to the hospital the first week I had my Jitterbug and it wouldn't work. The Jitterbug rep told me to take the battery out and put it back in and it worked. Every so often, the phone stalls so I do the same procedure. The assisted living where my mother was called and couldn't get me because of that. Then when I was at the hospital, I couldn't get the light up for work. So I took that battery out and put it back in the next day and it's been working fine since. That was three weeks ago.
The rep also told me that if it happens more often, I should let them know and they'll get me another phone. But I was reading comments that the phones are made by somebody else in China and everybody is having trouble. So my trouble isn't so bad. I'll just forget it because I really need the phone for my mom. I can't rely on it all the time but I love it and I'm okay with it. In fact, I have recommended it to a lot of people that have to change just like me.
Reviewed Feb. 21, 2017
I love my Jitterbug. I can't see that well and the letters on it were so much larger. It was also a very attractive setup so I have been tickled pink with it. It's not very complicated if I want to text. In the past phones that I've had, I go through 15 steps. But with Jitterbug, it's just two little things and that's it. I'm very pleased with it. I take it mostly everywhere I go.
Reviewed Feb. 20, 2017
I got away from Jitterbug for a while and went to Verizon. It's expensive and I wasn’t too happy with it so I re-bought another Jitterbug and the new phone's a lot better. The bigger numbers help a lot. I can't wait to get rid of the Verizon contract so I can go back to Jitterbug completely. I'm a judge and I'm on a call 24/7. So what I did was bought a GreatCall phone just so that I would have it for court. I knew it was dependable and so I can hear the ringer now. It's a pretty good deal for $30 a month.
Reviewed Feb. 20, 2017
I used Verizon before but I switched to Jitterbug since it was cheaper. I would recommend Jitterbug.
Reviewed Feb. 19, 2017
Jitterbug is better than my old phone and I got it in case I got lost. I was lost one day, I texted them, and they gave me the address right back when I called. My interaction with them went well.
Reviewed Feb. 18, 2017
My sister-in-law has a Jitterbug and she liked it I had one of those Smartphones and I am 90 yrs old. My grandchildren can use them better than I could. What my wife and I need is something easy and simple so when she's out, she takes it with her and if she needs to get back in touch, she can and vice versa. Instead of costing $65 every month, Jitterbug costs $30. We live in a retirement apartment. So, whichever one is out to the store, the bank or the doctor, they can take the phone with them. I like the thing. It's handy and useful and it works well. I charge it up every night so that it never runs out. It's simple and easy to use.
Reviewed Feb. 18, 2017
My aunt and I have macular degeneration and she introduced me to Jitterbug. She has a friend who has Jitterbug and it has the bigger light, bigger screen, and bigger numbers which were easier for us to use. She bought one for her daughter as well and had me get it because my brother just passed away in the end of September. We've lived together for years and he always took care of everything. He took me wherever I had to go at any point.
Since I've been using Jitterbug, I'm quite pleased with it. I had an episode in November and my friends found me on the floor in the house. I spent three days in the intensive care. I had just gotten the phone, but I was unconscious so I couldn’t use it to get help. But I keep it with me all the time even if I walk up to the mailbox because I might I trip. It's a comforting feeling to know I have it with me. I know exactly where the button is and I can push it if I need it. Thank God I haven’t had to use the emergency button on anything, but it's been really easier for me to use.
Another friend of mine had the station thing that they have for emergency for people who fall. It's with the necklace and all that rigmarole. I had that sent to me and tried to use it but it didn’t work for me so I sent it back. I've had other cellphones, but they just don’t work for me and I can't see the screen on them. My vision has gotten into such a point that I have trouble now seeing the screen on my Jitterbug. My right eye is completely gone and I only have peripheral vision in both of my eyes. For anybody that has macular degeneration, Jitterbug is something that ought to be promoted. I have recommended it to a lot of people.
Reviewed Feb. 17, 2017
I saw Jitterbug several years ago when I was at the doctor's office, then I bought it because of a magazine ad. I wanted it because I was unhappy with the one I had. I liked that I didn't have to worry about its minutes running out because they would roll over when I didn't use them but other than that my previous cell phone was hard to use.
When I first got Jitterbug, it would light up and start right away. However, recently when I turn it on, it takes a long time before I can push "yes" and it doesn't do anything for a while. When I try to get into another window, it takes a long time for me to get in. In addition, it doesn't last long and I don't use it much. I'm losing a lot of minutes and I'm paying for a lot that I don't use. But other than that, I like Jitterbug.
Reviewed Feb. 16, 2017
My father lives with me and I have to go away for a week once a month. I wanted something that he would have with if he had an emergency or needed a phone. I liked that Jitterbug had a phone and offered services to wellness calls and checks to see if one takes their medication. It also had an emergency button that he could get, and the price seemed okay, too.
So far, Jitterbug has been perfect. I've called them a few times when he first got it and they answered all of my questions. I remember one time I hit the emergency button while I was showing it to my sister and they called back in two seconds wanting to know what was wrong, so it was very good service. However, it's caused a little anxiety because it's an issue to get him to make sure he has it and understands how to use it. It has caused a lot of arguments with him. The other day he came up to me and said he couldn't get it to turn on. I pushed the on button a couple of times but it didn’t work. He went up and finally read the instructions. The on button needs to be held down for three seconds or more. Him just getting used to having it and using it have caused a little tension, but it's better than not having it. It's an excellent product.
Reviewed Feb. 16, 2017
I had another phone and it was too small that I couldn't punch in the numbers very easily. A friend of mine had a Jitterbug Flip and she showed it to me. It had bigger numbers and I could see them well so I decided to get a Jitterbug Flip. I don't use it too much right now. I'm 90 years old so I stay home most of the time. I'm not real familiar with it yet either, but I like to take it with me if I do go out some place. It worked fine when I used it.
Reviewed Feb. 11, 2017
We had smartphones that we no longer or hardly ever used since we are old people, and the Jitterbug was perfect for us. I've only used it a couple of times but I haven't had any trouble with it. We take it with us all the time.
Reviewed Feb. 4, 2017
A friend of mine told me about Jitterbug, then I contacted them because I don't use the phone that much and I needed a less expensive plan. The initial setup was easy and it went smoothly. The phone is easy to use, and I've had absolutely no problems compared when I had Verizon. I'm very pleased with how it has been going.
Reviewed Feb. 1, 2017
I got me an Android for Christmas but I was sick of trying to figure out how to use an Android, everything was small. So I contacted Jitterbug because their phone looked easy to handle. The only time I can use my phone is when I'm in town. This is a dead zone so I don't have a cell service out here where I live and Jitterbug makes it easier for me because I can make calls on it.
Both people from the Jitterbug team were wonderful. The first guy that I bought the phone from was really helpful. When I called to replace it, because my dog decided to take a bite out of it, the lady I talked to was really nice. However, I have to somehow get to a phone so I can get my new replacement going but I don't think I can do it without cell service out here. So, that's my only problem. But that's not their problem. I loved Jitterbug and I've already recommended it to my friend.
Reviewed Jan. 28, 2017
We always had AT&T but I like that Jitterbug Flip has a bit bigger numbers and it's clear because my husband is quite deaf. However, we had times that we couldn't get anybody and I need to charge it more often than the other one. One time, there was no ring tone but right now, it's working fine. We still have a landline and we use the cellphone very rarely but it's good, overall.
Reviewed Jan. 27, 2017
I wear hearing aids so I needed something that would be compatible with T-coil 'cause I've never been able to use a cellphone before. I spoke to the Jitterbug team when I bought the phone and they were very friendly. I really like my Jitterbug phone, it's a security thing for me and I have a peace of mind. I put it in my pocket whenever I might be in a situation that I might get hurt. I take it if I'm working outside or climbing on ladders. When I'm in the car, there are no payphones anymore, so it makes me feel good and it's always there if something happens. Jitterbug is very nice, helpful, and it's a good product. I hope they keep making phones for the hearing aid people. I'd recommend it and in fact, I was showing it to a friend today.
Reviewed Jan. 26, 2017
My brother had a Jitterbug and he liked it so I went ahead and got one. I use the phone for security because I live or go by myself. So I'm not somebody that's on it all the time like most people. But I really enjoy having it and I like it because it has the big numbers on it. I'm 81 years old and I can see the numbers. It's great for me and I had no problem with getting it connected. They were very good about all of that. I'm glad that I got it and it's one of the best experiences I've had as far as getting something new. I'm elderly and don't always understand everything and sometimes people give me a hard time. But their reps were wonderful and when there were things that are on there that I didn't understand, they went through it with me. It made it so much easier for me to use it and I'm very happy with it. Also, when I had a little bit of a problem and wasn't doing something right, I called them and they helped me.
Reviewed Jan. 25, 2017
I ordered the Jitterbug flip phone for my blind Dad. He needs bigger keys to manually dial a number. We presumed that Voice Dial would be on the phone as a standard feature. When I did not find it in the menu (it is listed in the instruction manual, on page 46 and 47, as if it a standard feature installed on the phone), I contacted the line carrier to see why Voice Dial was not on the menu. I was told by everyone I talked to the Call Center that they would send an update to the phone to add Voice Dial to the menu so that it would come up every time Dad opens the phone. I was told it takes anywhere from 2-4 hours to update.
It never appeared on the phone. I have called every day since the phone arrived (January 17, 2017 through January 24, 2017 but not Saturday and Sunday) to get this feature on the phone. After over a week of daily calls to Great Call, I was finally told that, because we have a Fair to Poor signal in our area, they could not update his phone to have this service.
Every other cell phone we have had HAS Voice Dial installed as a standard feature. The ads show someone opening their flip phone and hearing a command similar to "Who do you want to call?" This prompt does NOT come up. We are in dire need of having this feature on the phone and if it cannot be added as a PERMANENT feature that won't be deleted if he accidentally turns his phone off, we will be going to another phone company for service. It doesn't make sense for this sophisticated phone to not have Voice Dial as a standard menu item.
We are hoping that you can provide a permanent solution to this problem in the next few days as he cannot be without cell phone service due to his blindness and need to contact family and neighbors for his safety. Please call me on my cell ** or send me an email message letting me know what I need to do so Dad can have this service. If this feature cannot be permanently added to Dad's phone, I will go to a local carrier and purchase a phone that HAS "Voice Dial" feature permanently installed as a standard feature and return the Jitterbug phone for a full refund of the purchase price plus the shipping charges.
Reviewed Jan. 23, 2017
I had a flip phone but it was so small, so I was looking for a good and bigger one. I liked the size of Jitterbug's flip phone and the big buttons on it, so I went with them. Also, I didn’t want to get a contract phone. I like my Jitterbug phone. It is nice and the features were very good. In case something happens to me, I can call for help. I’m fine with the service, and I have no problems with the phone. It’s been really great.
Reviewed Jan. 19, 2017
My husband didn't like our old phone and I wasn't happy with it either so I went to see if I could get something with bigger numbers or something that would be easier to use because we're getting a little hard to hearing, especially my husband. I wanted a phone with a speaker that would be a little louder for him. So when I saw a Jitterbug, I was impressed so I called and inquired about it and it sounded good to me. The emergency button gives me and my husband peace of mind. My husband does a lot of traveling and I always worry. When he's out, anything could happen. He's 86 going on 87 years old.
After 5 months we couldn't get our phone back online so we had to send it back and wait for that. They were very efficient about it, and they were always there. When I needed them, they always answered my questions. They took a lot of time with me and were very courteous. I'm very satisfied with the service, and I'm happy with the phone. I would recommend it to my friends who are elderly. I tell them about the convenience of the phone.
Reviewed Jan. 18, 2017
I like the simplicity of Jitterbug and everything has been fine with my experience with their team. Overall, it’s been outstanding.
Reviewed Jan. 17, 2017
Cox Cable used to handle my TV and phone services. I am a partially blind senior citizen, and I thought Jitterbug might be easier to operate than my previous provider. Also Jitterbug is less-expensive, prettier, and I like the name of it. I'm old now, but when I was younger that's when the Jitterbug era was available and that's what caught my attention. They sent the phone to my niece and she brought it over to me and stuck them in the electrical units that we required. I don't use the phone that much because most of my family call on the land phone. But when I do, I have good service. I recommend them to several people that I know who have been by the house and have seen it and asked questions about it. I told them that as far as I'm concerned, it's the best I've used. I've also told a number of my friends who are seniors as well.
Reviewed Jan. 16, 2017
Purchased Jitterbug Flip for my 88 year old mother with mild dementia. Was told that certain features would be turned off when we received it because she tends to push buttons without understanding results. So 5star and 911 and voicemail were supposed to be deactivated. When it was received they weren't and mom found using the phone directory too difficult, so I tried to call customer service to fix the problems. Sat on hold for over an hour the first time and was told to call back at non peak times. That was 9pm on a Tuesday night! Tried the next day, same issue. Held for hour one time and over an hour the next. Finally got someone the third attempt that day after a 40 min hold. Very nice, regret lack of prior programming, and set up Voice activated dialing and fixed other problems. Elated, I took it back to mom.
We practiced it for an hour. I left and returned a bit later. She was ready to throw the phone and so were her nurses. There was no outgoing speaker. No one could hear you if you called, and voice recognition didn't work because the phone didn't hear you. Short story, I tried for two days to get to customer service to get fix or replace. Finally called sales and asked to disconnect service and return defective phone. After 4 transfers found out it was software glitch and could have been solved by turning phone off and on... If I had only been able to get customer service to talk to me. End of story, returned phone. Cute thing but not for the exact person they target. Problems too hard to solve. They have enough sales people but way too few customer service.

Linda, we are sorry to hear that you were not completely satisfied with the Jitterbug Flip phone and we appreciate your feedback. GreatCall strives to provide the highest quality service available. Our Customer Service, 1 800-733-6632, is available between the hours of 5am and 9pm Pacific Time. Our average hold time may vary, we do answer calls in the order they were received and you can also reach us via email at customerservice@greatcall.com, please keep in mind that email reply is 48-72 hours. -GreatCall Operations
Reviewed Jan. 15, 2017
I like Jitterbug's 5Star plan where I could punch the 5Star button wherever I am and they would know where I was if I needed help so I went ahead and got in touch with them. I’m satisfied with Jitterbug.
Reviewed Jan. 14, 2017
I moved a couple of times and had to change phones. I'm 79 so I wanted a phone where I didn't need to have to put on my glasses to see the numbers. Also, I don't text and get involved in social media and when I want to talk to people, I prefer a one-on-one thing, even with email. If my kids want to talk to me, they can call me up and talk to me. I wanted a very simple phone which is why I bought a Jitterbug. It's simple and simple in this complicated world is an achievement upon itself. So I appreciate that and that's what I'm down to. I love my Jitterbug. Some friends of mine were using Jitterbug and they loved it too.
Reviewed Jan. 13, 2017
We ordered internet service and a landline phone from Xfinity. They came and put it in then the landline phone did not work. We didn't have cell phones and we had no communication with the outside world. So I ordered these Jitterbug phones for my husband and I so we would have some phone. We got them for convenience and they're a lot cheaper than a regular cell phone.
Reviewed Jan. 11, 2017
I had a very old phone which still works but it was so outdated my children begged me to get another one, so, I got a Jitterbug. I use it to do the usual calls and a few long distance and they all worked out well. I did the same thing with the old phone but the only thing is I like the emergency service on this one. I also enjoy the camera part, which I didn't have on my other phone. I enjoy playing the games once in a while with Jitterbug, too and when I call my son it's faster. However, it does seem to take quite a while to boot up when I turn it on.
Reviewed Jan. 10, 2017
I liked the price of the Jitterbug. It's $35 versus the $100-some of other companies which I couldn't be paying. I also like the emergency button on the Jitterbug. It gives me peace of mind. When I first got it, my granddaughter hit the button and we closed the phone right up, but they called right back wanting to make sure everything was all right. Though I can't use it unless I'm out of town because there are no cell towers around here, it’s an excellent phone service. I use it or emergencies if I’m in the car.
Reviewed Jan. 9, 2017
The Jitterbug phone is simple to figure out, it has big letters and numbers, and all I want to do is call people. I get so many minutes and I don't use them up so I chose what's more than fair for myself.
Reviewed Jan. 8, 2017
I was with AT&T. Their lowest plan was 400 minutes and I was paying over $44 for that and I don't use a cellphone a lot. With Jitterbug, I pay $18 and I get the same service. I save about half of what I was paying before. It's a simple phone to use and really convenient. It has everything I need and I'm well satisfied.
Reviewed Jan. 6, 2017
I learned about Jitterbug Flip through an advertisement in my magazine and I got one primarily because I needed a quick access to a phone if I'm outside working or on the road. Although it doesn't affect me much, to some degree the phone makes me less worried. I would recommend it.
Reviewed Jan. 5, 2017
I bought the Jitterbug as my spare phone. I wanted to have another means of communication in case my other cellphone that I use all the time goes out, which happened before. I use it once in a while just to keep it active, but it does what I need it for. I have no phone on me all the time and if I fall off my tractor, all I want to do is press one button and talk to a person, not a machine. I don’t need it right now because I can communicate, walk around and do what I’m supposed to do. But I’m happy with it and I know if I get it to where I need to use the little red button, I’ll do so. I talked to a couple of people, early on when I first ordered. They answered my questions and I had no other problems. I would definitely recommend Jitterbug to anybody else.
Reviewed Jan. 4, 2017
I had no cellphone and a friend told me about Jitterbug. I like the services that are going to be provided so I got the Jitterbug phone. I occasionally hit the emergency or the red button so I've had conversations with their team, which went well and they checked immediately. I use the phone, keep it with me all the time, and it's something my sons thought I should have and to have good access. I use it mainly for my long distance calling. Overall, I'm completely satisfied.
Reviewed Dec. 30, 2016
It's great with Jitterbug. I like my phone really good. Before using Jitterbug, I used a cellphone from a different company. I liked this other phone, too, because I was used to it. But it was pretty expensive, and I'm pretty old and don't want anything extravagant. I told my son that I just want something with the basic features so my son went to Jitterbug. It does what I need. I use it some, but I don't make a lot of calls. I just use the basics. I also don't use the camera or other features. I know that more could be done with my phone, like texting and other things. I went to North Carolina several weeks ago to my daughter's place. Her daughter got married. Somebody picked my Jitterbug phone up there and said, "Wow, Grandma, you have a fancy phone."
Reviewed Dec. 29, 2016
I have a landline but I knew I needed a cellphone in case I needed to contact someone quickly. I saw a Jitterbug Touch ad and it looked like what I wanted so I ordered it. Everyone in Jitterbug has been very nice and helpful anytime I’ve talked to them. The customer service team helped me nicely when I didn’t have any power and it was something that I had to do on the phone. I had to call 911 some time ago because I had a TIA and my Jitterbug was right there but I used my landline phone as I didn't think of it. But now I carry my Jitterbug with me everywhere. I haven't used the Jitterbug much but I made a call a few minutes ago and I’m very satisfied and happy with it.
Reviewed Dec. 24, 2016
My daughter kept insisting that I needed a cellphone. She wanted me to get one for emergencies, and so I did. I contacted Jitterbug initially because the price seemed good, the phone looked like it was a good one, and I didn't want anything expensive or fancy. But I usually forget my Jitterbug when I leave, since I'm not used to having a cellphone.
Reviewed Dec. 24, 2016
We liked the 5Star button on the Jitterbug flip. Though my husband has never used the medical alert button on the Jitterbug, I still like for him to have it for peace of mind. It's also easy for him to use.
Reviewed Dec. 23, 2016
I read and heard about Jitterbug for a long time and I knew they were less expensive than most of the major ones like T-Mobile. When I first subscribed to Jitterbug, I was on hold for a long time with customer service. But other than that, it was great. I have my Jitterbug phone for emergencies.
Jitterbug Flip Company Information
- Company Name:
- Jitterbug Flip
- Formerly Named:
- Lively Flip
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92130
- Country:
- United States
- Website:
- www.livelydirect.com
