About Jitterbug Flip
The Jitterbug Flip2 is an easy-to-use flip phone designed with older adults in mind. The phone has big buttons and a large screen for easy navigation and dialing. All plans include urgent response, which connects the user with a live agent in the event of an emergency. The product comes with a caregiver app and a partnership with Lyft.
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Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Helpful caregiver app
- Nationwide service
- Emergency assistance plans
- No waterproof options
- $35 activation fee
The Jitterbug Flip2 cell phone is for those who want a simple flip phone that can also double as a medical alert device. It’s not waterproof, but the display is easy to read and instantly connects to urgent responders.
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It's a shame the Jitterbug flip phone I'd owned since 2007 has been "shut off" and I was forced to "upgrade" to a more modern version in 2019. The old phone was very simple and had much better sound quality. Still, the new phone is handy for traveling and if the POTS landline phone is on the blink.
We recently purchased a Lively flip cell phone for my 94 yr old mother in law (03/2021). The serious problem with this phone is the position of the volume controls - they are on the right side of the phone, on the numbers pad portion (bottom) when the phone is flipped opened. The only possible way to hang on to the phone is to hold it (for most right-handed people) in one's right hand. To answer a call or make a call, one has to push the "OK" button to answer a call, or after pushing buttons to dial someone.
For a senior who is trying to hang on to the cell phone when pushing numbers, they have to have a pretty firm grip on the lower (numbers pad) portion of the phone. That puts the right hand thumb directly over the volume control. What we discovered is that it is very easy for our mom to push the volume control lower button inadvertently, and pretty quickly the ring volume has been turned to "Silent"! Or worse, when talking, the sound of the person talking to her goes way down, so it becomes very hard to hear. That volume control lever/button is definitely in a very poor place!
One solution would be to allow for LOCKING the sound (and basically disabling the volume buttons on the side), or possibly making a "left-handed" phone which might have the volume control on the left side, which might work for a right handed person. My mother in law inadvertently kept turning off the ringer volume with her right thumb so she never heard any incoming calls - very frustrating to her daughters. Ultimately she is not able to always check this volume to make sure it is always up, not on "silent". Admittedly this sounds like an easy problem to solve, and is for most people, but it doesn't work for the elderly.
We have always had a landline, but in Dec. we moved to a small town without phone service. Because we had Spectrum for our phone, TV and internet we went with them for a cell phone. They have over billed us saying it's for WIFI (we don't use WIFI). It's not on. We have called them and they said it was fixed then. But they just billed us again for the service. We do not have a contract, but are paying for the LG5 phone by the month. We need to have this resolved because we can't afford this bill.
I purchased the Lively flip phone for my 90 year old father to replace the jitterbug. I expected the Lively flip phone to offer the features like the jitterbug plus the ability to block spam calls and the name of the person calling would be displayed in the window. Jitterbug phone used to show the name of the caller until a glitch in the software or so I was told. I’ve made multiple calls to see when the software glitch would be resolved. The response was always “they are working on it”. I guess the resolution was to replace with a new phone. Very disappointing since I assume the majority of your customers are elderly.
I’m returning the Lively flip phone because making calls is NOT a simple process. You select > Phone > arrow down to the person you want to call > and then select OK! If you have many contacts, the process is not simple. With the jitterbug, my father used speed dial! Lively does NOT have this feature. I had to pay return shipping plus a restocking fee...UGH I wish I had paid more attention to the other reviewer who stated the process was more steps compared to the jitterbug phone. I hope this review helps someone else avoid the added hassle and expense.
Hello Linda, we are sorry to hear of your recent experience and we appreciate your feedback. If you have not already done so, please call our Customer Service Team for additional support at 1-800-733-6632.
Purchased for my 91 year old Father so that he can get help if needed. When you open the Phone phone the dial tone is very loud, but once you place a call, the volume drops down so low that it can barely be heard. I tried raising the Speaker Volume with a call in progress, but nothing happens! Since he has significant hearing loss, he can't use it!
HellO, we are sorry to hear you have encountered an issue with the Jitterbug Flip phone. Please look for a private message from us so we may gather account information and further assist.
When I call my elderly Mother on her Jitterbug Flip phone, I cannot hear her answer. I speak to her and ask her to call me back. When I receive the call she initiated I can hear her voice. This is a nuisance because none of her other callers know to do this. Is there something I can do to fix it. She loves the phone for ease of use and knows how to operate it. But this cannot go on! I read a few other reviews on here with the exact same problem. What will you do?
Hello Brenda, we are sorry to hear you have encountered an issue with the Jitterbug Flip phone. Please look for a private message from us so we may gather account information and further assist.
My mother's phone will not keep photos received from text. I called and spoke to them, and was told that there is no work around. I also heard her say that she did not want to deal with this. Disgraceful.
Hello Angeleke, we are sorry to hear you encountered a problem with the Jitterbug Flip phone. We would like to review this further, please look for a private message from us.
This is unbelievable and I hope people read this because I care about the older people and I do not want the elderly to get unfair service and get drained out of their money. I had purchased the Jitterbug phone for my elderly uncle who is 91 but still getting by and I thought that it would be a good idea to get him this because it definitely does seem like some of the features like the volume control and the big numbers on the phone would be helpful as this phone does attract the elderly people.
We opened the box together me and my uncle and activated the phone and I immediately noticed that after charging the phone which took almost 4 hours which is not normal that as the phone was charging the phone became really hot and that definitely did cause an alert and a safety alert because I got nervous and it almost felt like putting your hand on a hot tea kettle and you know how you yank your hand away from that hot stinging feeling to get away from the heat and that is how hot that phone got. I went to get a pot holder to rest the Jitterbug Flip phone on because I most definitely did not trust a phone that was getting super hot while charging. I never ever had a phone that got that hot while charging and I most definitely find this jitterbug flip phone to be a safety hazard. This phone is unsafe and you worry about the hazards that this could potentially cause.
Also when my uncle and I did a test call the first thing that my uncle said was that the jitterbug flip phone was a cheap piece of junk and he said he would not want it if it was free. There is no sound quality at all as even my uncle noticed that all you could barely make out was some muffled sound like someone talking while wearing about 20 coronavirus masks all at one time. It is really bad like two 10 year old kids taking two styrofoam cups and putting a hole in the middle of the bottom of the cups and then feeding a cheap piece of string through the holes of the bottom of the styrofoam cups and standing about a foot away from each other playing the game of telephone.
Seriously not only is this phone unsafe with the scorching hot temperatures that this phone can reach but this also is ridiculous in that it appears to look like a kids toy but do not even let your kids play with this phone if you have any or else you and whoever may have to find a new place for housing and if you plug this phone in too long then you may have to call a rescue squad for immediate medical assistance as I find this phone can lead elderly people into danger or worse.
Now for another interesting observation as I checked this phone out and on Google it definitely does say that this jitterbug flip phone is a prepaid service with no contract. I know many people who have prepaid phones but definitely not with jitterbug and the whole concept of prepaid is that you pay before your service starts and that is how prepaid works. If people do not want to continue service with whatever phone company they are with then they simply do not continue contributing any more money and the phone service automatically stops with no more money owed.
All prepaid works like that where if people do not pay upfront for the phone service then the phone company stops charging people and then they walk away quietly and leave people alone. But this clearly is not the case with the Great Call company as my uncle received a past due bill of $75.28 saying that he must send in immediately. WHAT?! Great Call mentioned that my uncle owes that money for some phony overdue past due amount. RIGHT THERE! DING! DING! GOTCHA GREAT CALL!! HA!! Now hold on here a minute as now I have noticed EXACTLY what is going on here. Now right there if anybody is going to say that you have to call to cancel service then that is definitely NOT prepaid with no contract.
Great Call is a skeevy company and here my question is this to Great Call “WHAT ARE PEOPLE CANCELING?!” NO NEED TO CANCEL IF YOU SAY YOU ARE A COMPANY THAT IS PREPAID WITH NO CONTRACT! AHA! This Great Call company has shown who they really are by creating a product such as a phone with features that clearly target the elderly people and then when they don’t pay the Great Call company gets them back by punishing them for not staying with their company. Everyone knows how prepaid works.
Great Call should be ashamed of themselves for taking advantage of the elderly but they unfortunately could care less. That is absolutely disturbing and unfair that the elderly people are being cheated and lied to and scammed out of their money and sadly enough the elderly people will be scared of these people who say that they owe money and I betcha the Great Call company threatens these poor elderly people by telling them that they will put them in collections if these elderly people do not pay.
That company is that type of people who are controlling and do not give a flip about elderly people being drained out of their money. Now what they wanted from my uncle may not seem like a lot of money but when you really think about it all this Great Call company has to do is consistently scam the elderly people out of their money by charging them phony past due overdue charges and the Great Call company are automatic millionaires. Just think that if they are charging hundreds of thousands of elderly people these phony past due charges then think of how filthy rich the Great Call company is.
Hey people think about this. Can you ever imagine these people who work at the Great Call company doing this kind of scam on the much younger generation like teenagers or young people in their early 20’s or early 30’s or millennials? NEVER would these people who work at the Great Call company would ever try to scam over college students who are studying pre med or engineering or a young person going for a master’s degree at a high end college because the people who work at the Great Call company know that the YOUNG and sharply INTELLIGENT people would have the people who work at the Great Call company arrested and jailed for messing around with phony past due charges if the Great Call ever tried and pulled that game with a much younger audience.
Great Call obviously knew when they first started their skeevy business that they wanted to target an elderly weak wimpy and vulnerable crowd of people for their audience so they tried to come up with a product that would sensationalize the elderly folks. I bet you that when they came up with this horrible phone which is as phony as a 3 dollar bill the Great Call people (excuse me.. more like Bad Call) I bet you they all sat (probably all those stuffy business fraudulent guys with only 2 women out of 25 people) they all sat at a long mahogany wood table and sat for weeks figuring out every which way till Sunday on how to scam the elderly people over with past due charges and I bet you that all those people who work at Great Call were laughing so hard at scamming over the elderly that they could barely speak.
That is their main objective where seriously they have made it more than obvious that they are hoping that the elderly people will forget to pay or just not pay at all so the people who work at the Great Call company can overcharge the elderly bogus past due charges so they can buy their expensive yachts and have a lavishly great time and have steak and lobster and buy homes that are millions of dollars.
All of the money that these poor elderly people are fraudulently being charged for are going to the workers at Great Call so they can have a lavish rich lifestyle. Elderly people do not have money to waste as the people who work at Great Call do not care and they are treating these poor elderly people as if they have either dementia or Alzheimers or both or they feel that these elderly people are slipping in the mind and that the elderly people are falling apart mentally and physically and the people who work at Great Call are hoping that these poor elderly people will never notice that they are being scammed.
What’s really sad is that I bet some of the elderly people who had Great call probably passed away not even knowing that they even had a phony past due bill where a person’s family most probably had to pay Great Call where here an elderly person never owed any money but their remaining family members probably felt that the person who is no longer around owed money when here they did not and never did.
I’m living in a world I don’t understand and I have no idea how that Great Call company gets away with scamming the elderly. I have read these other negative reviews here and I give the thumbs up to all the people who noticed that the Great Call company is nothing but a horrible company who has absolutely no respect for the elderly and for those people who are staying with Great Call I would say that it’s obvious that the people who are staying with the Great Call company are obviously not affected by anything because those people are probably paying religiously and will keep paying them to where they are in a robotic state of just paying the Great Call company and do not care because they have consistently paid them to where they do not notice anything.
Trust me people I can think of a million other things that I rather be doing right now and I definitely did not say to myself that I’m bored so I think I will go put in a complaint about the Great Call company. I am really disgusted in noticing the elderly people getting scammed out of their money by being charged bogus past overdue charges and I want to get the word out that the Great Call company is a skeevy dishonest lying shady and bogus company that by no means should any elderly person get involved with.
If you are reading this and you decide to stay with them then that is fine if you want an unsafe phone with severe overheating issues and then later on you find out that you are suddenly unexpectedly owed some fake past due charge. All I can say right about now is that if you stuck long enough with me to read what I have wrote here then I’d like to say thanks for taking the time to read this as I know it would be time consuming for anybody to read this but I did not know how else to get the word out about the most horrible worst company ever which is the Great Bad Call company. The only thing anyone can say is that I hope that when the people who work at the Great Call company become elderly themselves I hope that some company scams all of them over out of their money telling them that they all have a past due balance of a gazillion dollars. Well it’s like that one saying my grandfather always use to say is “What Goes Around Comes Around”.
Hello Mike, we are sorry to hear of your experience and appreciate your feedback. We would like to look into this further with you, please look for a private response from us.
Updated on 10/25/2020: Wished I had read the reviews about Great Call before I purchased the flip phone from Best Buy. It would have saved me well over $200.00 for a two week calling period. I complained about this rip off a few weeks back to Consumer Affairs site and never heard from this co. except Great Call to ask for a phone number so they could reach me via E'Mail..Nothing ever came of that but they just sent me my cancellation bill for $176.00 which is left after the initial amount of somewhere around $40.00 I had already paid...so they already had my info. Keep in mind this bill is for two weeks of my dementia wife calling her daughters across town. They said she called 200 times but in fact I made the calls and they were very few....I do not have Dementia...I actually placed a call to a live person at Great Call and tried to make sure I knew what was covered ....Moral of the story stay away from this co. that's my advice.
Original Review: Purchased this phone thinking it would be simple to use and it was for my wife who has dementia..Anyway signed up on line and also called and talked with a representative of Great Call and thought everything was ok until I got a call saying there was a problem and to call them. This was after having the phone for 2 weeks and using it for local calls only and a couple of texts.
When I called the person informed me we had exceeded our allotted minutes from 100 minutes to 450 or so and that it would cost us $150.00 over and above the $30.00 a month I signed up for. I told the person I thought I had signed up for the alert call which was $5.00 and the phone unlimited which was $20.00. Obviously that was a total screw up...Anyway I said feel free to charge me for your bogus call rate for local calls and cancel the phone....I suggest for anyone thinking about these folks check it out completely and make sure you know what the charges are for each..I did not even see were 100 minutes was listed...Anyway be careful...
Hello Larry, we are sorry to hear of your experience and appreciate your feedback. We would like to look into this further with you, please look for a private response from us.
When I found Jitterbug for my husband I was hoping it would be everything we were looking for. He needed a flip phone because he’s older and has no desire for smartphones. When we received the phone, the device itself was of superb quality. However, it was never a consistent bill, it was always more than what was originally quoted. Add to that, I cancelled the service and hadn’t heard from them in 2 months, when suddenly they took $170 out of my bank account. We are on a fixed budget and that was a hard loss.
I called them and told them I had previously cancelled the plan and was told it wasn’t complete on their end. They never once reached out to tell me about the issue or to inform me it was not cancelled. They did not have my permission to take my money. I explained the situation, told them that I had believed the plan cancelled and that they had taken my grocery money. I was basically told “too bad” and that the plan was now cancelled and we were squared. Except today I received ANOTHER bill for $170 for a flip phone with no plan after being promised I was paid in full. Consumer beware!
Hello Mary, we are sorry to hear of your experience and appreciate your feedback. We would like to look into this further with you, please look for a private response from us.
I purchased a Jitterbug Flip phone for my 84 year old mom who has some dementia. Her Verizon phone broke after many years and all the other flip phones under Verizon were too difficult for her to learn. The Jitterbug was easy for her to operate because of the simple options and large print HOWEVER! She got this phone in May 2020 and it worked fine for the most part until mid August. After mid August for no apparent reason the phone went into "NO SERVICE" mode! To this date it's still in "NO SERVICE" mode.
If I take the phone 5 minutes away from our home the service returns??? I am in a typical colonial private home, no aluminum siding, no brick, no metal roof. I did nothing to my home, no construction, no nothing! The phone just stopped working in my immediate area! I called many many times. No one can figure it out, they sent me 2 phones and all have the same issues. I kept telling them it wasn't the phone because it works fine 5 minutes away from my home. Did an upgrade to the network knock out service in my immediate area? All other Verizon and Sprint phones are working fine, only the Jitterbug has "No Service" when will this problem be resolved? I do not have any other option since my mom does not have the mentality to use any other phone. I cannot leave my mom alone without a way for her to contact me. PLEASE SOMEONE HELP!!!
Hello Maria, we are sorry to hear of your experience and appreciate your feedback. We would like to look into this further with you, please look for a private response from us.
Updated on 08/05/2020: If you have trouble with a Flip phone don't count on any sort of trade-in or apology from this company. We ended up buying an Alcatel phone from Verizon and now my husband is without the Five Star button that we counted on for his security. Verizon switched its towers to 5g and left the Jitterbug Flip phone behind. End of story.
Original Review: My husband's Jitterbug Flip Phone with vital 5 star service suddenly stopped getting service. I have called three times to the Service Department and each time was assured that service would be restored by them "pushing" a new program to the "dead" phone. Now, I'm not a technological genius, but how do you send (push) a program to a phone with no service? Fool me once, shame on you! Fool me three times and I'm just a flamin' idiot.
I want a refund for the flip phone and please stop charging us the monthly charge. This is just insane. These phones don't require 5g, so just let them run at the lower setting. Either way, my husband can't go on without his emergency 5 star. What if he really NEEDS help? I also have a Jitterbug but mine is the Smart 2. Battery life is not good, but I deal with it by having chargers in every vehicle. Come on, Jitterbug, have a heart! These are older people and if you can't take care of them SAY SO. Or are you waiting for the class action lawsuit to come on TV?
Hello Nina, again we sorry about your experience and to see you go. All GreatCall devices are warrantied for one year against manufacture defects. At GreatCall, we strive to provide a community of support for our products and services and our award-winning U.S.-based customer service team stands ready to assist anyone that encounters a problem.
Flip phone will not pair with BlueTooth. Great call tells me that some vehicles don't work. Did not inform me when I signed up. Replacement battery was not of same quality as original. I can live with that but not being able to use BlueTooth. We are talking about basic functions here.
Hello John, we are sorry to hear of your experience and appreciate your feedback. Although the Jitterbug Flip has Bluetooth capability, we cannot guarantee compatibility of any accessory not sold directly by GreatCall. If you need any assistance, please call our Customer Service Team.
I have an old flip phone with Jitterbug. Just a simple phone to make calls in an emergency. No camera. No texting. Just a simple phone. Unfortunately, after having this phone for many years, the case is falling apart. So I wrote them, on their site. I've written them 3 times. But I've gotten no response. I'm not even sure anyone is there anymore. I had my credit card hooked up to them. It's also hooked up to Amazon and Spectrum. And suddenly, my credit card company informed me of a $500 charge on my account! So they closed out that card & sent me a new one. Since no one has ever gotten in touch with me from Jitterbug, I have a feeling that they used my credit card for themselves. I will not give them my new card number and I think I'll just cancel them out & try **!
Hello Tom, we are sorry to hear of your experience and appreciate your feedback. We would like to look into this further with you, please look for a private response from us.
Updated on 07/22/2020: I would like to update my previous review. This review is no better than the first one. After my sister contacted Jitterbug directly and explained the problem that we are having with my mom's not working and after they tried to troubleshoot it from their end, they decided that they were going to have to replace the phone because they could not fix the problem. I purchased the phone for my mom on 2-29-2020 and have had nothing but problems from day one. It finally got to the point were she could not make outgoing calls or receive incoming calls. So I thought that by replacing the phone maybe we would have better luck. Wrong....When the phone arrived it was not a new phone, it was a used refurbished phone that they replaced my new phone with. This is just wrong.
My sister told them that she wanted a credit applied to my mom's account because the phone did not work at all. They did give us a credit, but now Jitterbug is using that as a solution to our problem. How can you possibly think that by giving us a credit for a phone that did not work, that, that is all that would need to be done. Not only was the replacement phone a used refurbished phone, but it also had the same issues as the new phone I purchased on 2-29-2020. So I am out my $100.00 that I paid for the phone because they told my sister that 4 months was too long for them to refund my money. How can 4 months be too long when the phone never did work properly, and now it is of no use. I will have to find something else for her, so that we will know that she is able to contact us if she has a problem and needs help. She wouldn't even be able to call 911 at this. So sad.
Original Review: I purchased a Jitterbug flip phone for my 86 year mom on February 29, 2020. From day one we have had nothing but problems with this phone. The reception is terrible, her voice is all muffled and she fades in and out when you talk to her. About a month ago, my sister tried to call her and she didn't answer, so of course she was concerned, and went home to make sure she was ok and she was sitting there. She asked her why she didn't answer the phone and she said that it never rang. So we tested it and surprise, surprise, it did not ring. She could call out, but incoming calls did not ring through.
Now today as my sister was leaving to go to the store we tried her phone to make sure that she would be able to call if she needed help and surprise, surprise, now you can not even call out on the phone. This phone that I paid $100.00 for just 4 months ago is now useless. My sister and I both called great call on Friday and explained what was going on and asked them if the smart phone was having the same issues as the flip phone and they said no, they were only having problems with the flip phone. She asked them if since I have only had the phone since February 29, 2020, if I would be able to apply the $100.00 that I paid for the flip phone to upgrade to a smart phone and they told me no. I would have to pay the full $129.00 plus shipping fees to get the new smart phone plus pay addition fees each month. This is ridiculous.
This phone is suppose to be designed for seniors to make it easier for them to use and in an emergency they would have the 5 star button to use, but if you can not receive calls or make outgoing calls what good is this phone. Great Call is sending a replacement flip phone, but what good is that going to be if we will have the same issues with the new phone. Very disappointed not only in the actual phone, but with the company as well. Everyone is on a fixed income right now so this is very upsetting to me. I would not recommend this phone to anyone that is purchasing it to have peace of mind for one of your elderly loved ones.
Hello Debbie, we are sorry to hear of your experience and appreciate your feedback. We would like to look into this further with you, please look for a private response from us.
Voice quality is very poor, sounds muffled yes and no controls for call history deletion and voice messages saved /delete don't work properly. Monthly cost advertised is misleading. I bought this phone for my senior mom, save your money better off with a medical alert button more dependable.
Hello Victoria, we are sorry to hear you were not completely satisfied with the Jitterbug Flip phone. The phone does provide different levels to the call volume if the sound is too low. The Jitterbug Flip phone is designed to be easy and simple to use. There are some features that are not available such as deleting the call history. All our plans and prices are listed on our website.
Told me to stand outside to reception, salesman lied and said had same reception as Verizon. Wouldn’t release my number and held it hostage. Wouldn’t give me my money back, gave Verizon lady a hard time and said she was lying. Very muffled when talking, frequently didn’t get incoming calls and texts. The only thing it didn’t have on the back was Mickey Mouse. And had to shut the phone off every day to use it. I would like your lying response back to this.
I got the jitterbug flip for my 95 year old father. It had various problems, the most annoying was "No Service", it would come and go. I am told Great Call uses the Verizon network which is a strong network in my area. Every member of my family has a phone on the Verizon network and have never had a network/connection issue. I would call the jitterbug phone from another Verizon phone in the same house and the jitterbug would not ring as an example. My father has a 15 year old LG flip phone on the Verizon network and we never had a network issue. I called customer service on these various issues and the usual standard answer was I don't understand. The phone has multiple problems what don't I understand it doesn't work.
Hello Allen, we are sorry to hear of your experience and appreciate your feedback. We would like to look into this further with you, please look for a private response from us.
Difficult to hear the user's conversation---very distorted. I got this phone for my 95 y/o mother since her facility's room phone's volume was too low for her to hear. When we talk to mom, her voice is so distorted we cannot make out most of the conversation---it's not the volume it's the distortion. This is not serving us well during the 2020 COVID-19 quarantine---for one thing, mom probably has only a few short months left due to a terminal illness. As soon as we can visit the long-term care facility, I will replace the J-bug with my older i-phone; I should have thought of that to begin with. I would steer clear of this phone.
Hello Anne, we are sorry to hear of your experience and appreciate your feedback. We would like to look into this further with you, please look for a private response from us.
This phone is not at all what I expected. I bought it for my husband who wanted a flip phone and needed one with large buttons.
2. Voice mail is the pits. There is no way to forward through messages so we have to listen to ALL of them every time.
3. Sound quality is terrible. It is hard to hear the people on the other end and they in turn have a hard time hearing us.
4. I don't need it to chime incessantly when there is a message, a text, or it is charged. I don't need it to chime at all but there seems to be no way to disable this most annoying feature.
5. Spam calls - constantly! I don't need a medical device, life insurance, or any other 'senior' service. My phone is on the DNC registry but that apparently doesn't seem to matter. We get at least 5 robo and spam calls a day.
6. It is not a user friendly phone. The technology is almost archaic - I know it isn't a smartphone by any means, but it could be MUCH easier to use. Every aspect is cumbersome multisteps (yes to listen, yes to confirm, no to hang up, etc. etc).
As soon as I can fix my old iPhone for him to use we are switching to that. A ten year old iPhone would be an improvement over this piece of junk.
We are sorry to hear of your recent experience and we appreciate your feedback. If you have not already done so, please call our Customer Service Team for additional support at 1-800-733-6632.
My mom is older and only uses the phone to talk to friends and family. We got her the Jitterbug because it advertises the larger buttons and easy for seniors to use. The buttons are larger but the phone itself is awful. Most of the time you cannot hear her when she answers the phone. She has to call you back in order to actually hear her speaking. The phone fades in and out, it tells her she has missed calls from me when I haven't called her. We have called customer service several times and they replaced the phone once and have told her to be patient service will be better in a few days...which is a joke. Her best friend is having the same issues with her Jitterbug phone. Both ladies pray they don't have an emergency before they get new phones.
Hello Kristi, we are sorry to hear of your experience and appreciate your feedback. We would like to look into this further with you, please look for a private response from us.
I bought the phone. It seemed wonderful until you add contacts. The phone does not update in alphabetical order, but in the order you enter it. I can not see deleting all of them to re-enter in the right order. Plus I have received several calls and texts 5 days later when I needed to know right away. For having the coverage that they are supposed to have it really stinks to the heavens. I was lucky enough that the doctors called the landline and left a message because I could have lost my organ transplant due to great calls inefficiencies.
Hello Ien, we are sorry to hear of your recent experience with updating your phonebook and we appreciate your feedback. For assistance alphabetizing your phonebook, you may log into your mygreatcall.com account to complete the update. If you are unable to log into your mygreatcall.com account, you may also call our Operator Assistance, from your Jitterbug phone, for support.
For many months my 92 year old father was paying $.35 a minute for each minute over his 600 minute plan. The plan is auto billing from his bank account. I called when I discovered the problem and found that Great Call had changed from 600 minutes to 1000 for the same price and would make the change. Why was my father not notified of this change/opportunity? Why wouldn't Great Call just make the change for him automatically? I think the answer is obvious. My father has dementia and I take responsibility for not catching it sooner. Nothing aggravates me more than elder abuse and from a company that caters to the elderly I am saddened and feel he was violated for profit. Buyer beware.
Hello Lee, we are sorry to hear of your experience and appreciate your feedback. GreatCall updates rate plans from time to time to provide our customers with more minutes. All our rate plans are available on our website. We also allow our customer to make changes to the rate plan once per billing cycle. We apologize for any inconvenience this has caused.
My mother is 98 and legally blind. She has a VERY old LG flip phone, and I sometimes have difficulty with our calls. May just be operator error, but I thought a simple new flip phone was sure to offer superior sound for both of us. I did thorough research (or so I thought) and decided on ** and their Doro 7050 flip phone. I purchased it at Target and the customer service rep was awesome! Set the phone up quickly, told me there was a 30-day return guarantee, set it up with a temporary number but assured me I could easily change it to her old number when I had the information about the old carrier. A very pleasant experience.
Got the phone home and started playing with it and was aghast to find out there was no Speaker phone button. To get to the loud speaker you have to be on a call and then press three different buttons! Since this was a deal breaker, I returned the phone (and got a full refund) and went to Best Buy at the other end of the mall and purchased the Jitterbug flip phone. Best Buy sold me the phone. Period. No set up. Phone cost $75 to the Doro's $50.
Went home, saw I could save $10 if I activated the phone online instead of on the phone. However, as soon as I said I wanted to use an old number, they said I had to call. They charged $35 to activate! (** charged $0.) They said the switch over to the old number could take anywhere from a few hours to several business days. Since I was doing all of this over the holidays, I gave it extra time. When I called Great Call today I was told that I gave the wrong PIN for the Verizon account. So they were just going to let it sit there and not notify me. Ridiculous. I gave them a corrected PIN and they said it could take a few hours or 2 days.
Then I asked about their Voice Call feature where instead of having to dial a number, you can say the name of someone in your phone book. The instruction book says it's in the menu, but it wasn't on my phone's menu! Well, apparently, you have to ask customer service for this feature! So they said they would send me a software update, and so far that doesn't seem to have worked. Twice.
Oh, and all I want is the 250 minute plan, no text, no data. ** and Great Call both appeared to cost $15/month. But no, Great Call charges an additional $3/month for Voice Mail. I got excited when I saw they have a feature that would be great for my mom where you can dial 0 for one of their operators to help with making a call or adding to the phone book or whatever help you need. But the fine print notes that it costs $.99 every time you call them if you are on the plan I'm on. Oh well.
So here it is a week since I purchased the phone, and I'm still trying to get the phone number moved over and the features I need. I have a feeling I'm going to wind up having to return this phone, and based on my experience so far, I'm probably going to at least be out the $35 activation fee plus the week or two of service when I was not using the phone. Disappointing to say the least.
Hello Leni, thank you for your feedback regarding our products and services. We would like to assist you further with your port in request. Please look for a private message from us, requesting additional details.
Wow, where do I start. I bought the flip phone from for my 80 year old father who has very bad eyesight due to a degenerated eye condition. It’s obvious to me that the designers of the phone do not test this phone with people who are visually impaired. Using the confusing buttons was not an option for us since at some point my father could not see them. I then downloaded the voice recognition version of the phone and was excited that this might make my fathers life easier. Although the premise of how it works is nice (no buttons to find and push), it was a huge disappointment. The voice recognition software is very poor with about 8 out of ten tries resulting in the wrong name being recognized. The sheer frustration for my father was excruciating to watch. Now I’m left with poorly designed phone with no refund available.
The jitterbug company needs to truly evaluate their research and development team and make some changes. People with a visual impairment need a good voice recognition software.... They need a physical button they can find and push (your upgraded smartphone is useless as well for this reason). DIGITAL BUTTONS ARE USELESS TO THOSE WHO CANT SEE THEM! Until you make drastic changes to your product you have no business marketing yourself for the elderly or those visually impaired.
Hello Daniel, we are sorry to hear of your experience and we appreciate your feedback. If you have not already done so, please call our Customer Service at 1-800-733-6632, for additional support.
I bought four of these phones, consecutively, for my 95 yr old dad as they had good features: large print, emergency button, simple operation. The first one worked perfectly for about a year until it failed. The 2nd one worked for about 8 months but it had " no service" to " poor service" connectivity. Great Call uses Verizon cell towers. At my dad's senior living community my Samsung smart phone and my husband's iPhone have 2 bars of connectivity, but they work. My dad's phone could connect about 10% of the time, if he was in the lobby. But not in his room!
We had them send us the 3rd phone, which was broken when we received it. So it was replaced with the 4th phone, which had the same " no to poor service" messages. So we got rid of it, as why pay $ for a product that doesn't work? I can only assume the antennas are of poor quality or there is a manufacturing problem. As I can get my phone to work at his place. Avoid this phone unless you have 4 bars of cell service where it will be used.
Hello Patricia, we are sorry to hear of your experience and we appreciate your feedback. Service is based on the coverage in your area and although our carrier partners may show that you are in a good coverage area, things such as weather, topography and other environmental considerations associated with radio technology also affect service and service may vary significantly.
I purchased this phone for my elderly parents 92 and 96 yrs old. It was purchased due to the large buttons as well as the 5 star and link app. Unfortunately there is a significant number of spam texts and calls. As a result the phone now is hardly ever turned on thus rendering the link app essentially ineffective. Other reviews have similarly indicated the unfortunate spam issue. Similarly since the unit is off the 5 star function cannot be instantly used. The device first has to be turned back on. While visiting my parents this past week I also noticed the repeated fully charged signal when I turned the phone on and kept it in the dock. My parents keep the device in the dock to always ensure it is charged. So again they shut the device device off to avoid the repeated fully charged indication. Basically these annoyances really impact device/service ratings.
Hello David, we are sorry to hear that your parents are receiving unwanted calls and we appreciate your feedback. Because most numbers are recycled, the calls could be for the previous owner of the number. If you have an existing phone number, it may be possible to transfer, port in the number to the Jitterbug phone. Other options to reduce unwanted calls would be to register the number with the National Do Not Call Registry, 1 888-382-1222. For text messages, generally if you reply with the word STOP, the messages will stop. Additionally, contacts listed in the phone book with a name and number will appear on the outside screen and if you don’t know the number, we suggest not answering the call. The phone can be set to vibrate so that it doesn’t ring, so it be powered on and used. If it is in the charging dock, it will still chime, but they can charge it overnight, so it is fully charged in the morning. As a last effort, we can change the current assigned number, but this would also be a recycled number. Please let us know if we can be of any further assistance.
I rate this a zero. We just bought this phone for my dad last week. The speaker quality is so poor that we’re having to drive to see him today because we cannot understand one single word he said when he called. Is it just the Great Call service or is the phone?
Hello Rosemary, we are sorry to hear that you have encountered a problem with your dad’s phone, and we appreciate your feedback. At GreatCall, we strive to provide a community of support for our products and services. Our award-winning U.S.-based customer service team stands ready to assist you. From technical support professionals to customer service representatives, we are ready to help any subscriber that encounters an issue and we encourage them to contact us immediately for assistance, 1 800-733-6632, between the hours of 5am and 10pm Pacific Time. Please let us know if we can be of any further assistance.
Bought this phone for my mom. She loves the phone, however cannot stop the spam call and texts she gets. Like 40 a day!!!! Called GreatCall, there's no way to block. NEVER had this many on her old service.
Hello Jennice, we are sorry to hear about your mom’s unwanted calls and we appreciate your feedback. Because most numbers are recycled, the calls could be for the previous owner of the number. If you have an active, existing phone number, it may be possible to transfer, port in the number to the Jitterbug phone. Other options to reduce unwanted calls would be to register the number with the National Do Not Call Registry, 1 888-382-1222. For text messages, generally if you reply with the word STOP, the messages will stop. Additionally, contacts listed in the phone book with a name and number will appear on the outside screen and if you don’t know the number, we suggest not answering the call. As a last effort, we can change the current assigned number, but this would also be a recycled number. Please let us know if we can be of any further assistance.
I have been a customer of Jitterbug twice in the last 7 or so years. The first experience was hard to beat. The phone and service was better than what they advertised. I only left as my employer required a smartphone. Bear in mind also that at one time in my life, I was a supervisor that manufactured flip phones for the Japanese.
I did not like the smart phone I had. I returned to Jitterbug due to the previous experience. The person who signed me up flat out lied about all the features available but he told me what I wanted to hear. Luckily a customer service agent was able to set things and explain that there are just some things a flip phone cannot do. Their new improved phone takes forever to start up. Good luck if you are charging it at night and have a heart attack.
I found that the features on the new flip phone and sound quality were substandard compared to the phone I had manufactured 20 years ago. The software in the phone was such that frequently in the mornings, I would notice that the date would be months or years off. Later thru the day, it would update and be correct but it was unsettling when you were having problems like failure to ring when people called you. Voicemail might not appear for 18 to 24 hrs. However they have texting down. This flip phone technology should be glitch free after 20 years. Jitterbug just has poor quality control.
Hi William, we are sorry to hear that you are not completely satisfied with your Jitterbug Flip phone and we appreciate your feedback. We would like to review your account further. Please look for a private message from us, requesting additional information.
Jitterbug Flip Company Information
- Company Name:
- Jitterbug Flip
- Formerly Named:
- Lively Flip
- San Diego
- Postal Code:
- United States
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